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Content Countries 4 How to Select Network 11 Using AIS GSM 13 When Roaming Abroad Value Added Services 17 Service Rates 35 Tips and Trouble Shooting 37 International Access Codes 40 and Country Codes 2 |Connect You With The World

Connect You Better5 Savings 4Always for short communication, With The World connect you can send SMS Your Experience Abroad. Your Way. even when in instead of making a call. a pinch. Data Free Traveling of charge is always 6 for SMS Never miss reception a bliss. 7 when abroad. 2 Roam the world a beat when with your AIS GSM abroad. Sign1 up number. Chat with friends, download and is free! transfer data with Join now and SPECIAL the convenience of for AIS EDGE/GPRS. 8 register at Roam the smart no charge. customers way with the AIS CALL 3Pay only CENTER 1175, for what 24-hour support to ensure you use.* your trip is problem-free. No charges for 9 missed calls. Choose your good roaming *Except in Denmark package before traveling. Save up to 94% on calls, SMS and EDGE/GPRS. Connect You | 3 With The World

Connect You Better5 Savings 4Always for short communication, With The World connect you can send SMS Your Experience Abroad. Your Way. even when in instead of making a call. a pinch. Data Free Traveling of charge is always 6 for SMS Never miss reception a bliss. 7 when abroad. 2 Roam the world a beat when with your AIS GSM abroad. Sign1 up number. Chat with friends, download and is free! transfer data with Join now and SPECIAL the convenience of for AIS EDGE/GPRS. 8 register at Roam the smart no charge. customers way with the AIS CALL 3Pay only CENTER 1175, for what 24-hour support to ensure you use.* your trip is problem-free. No charges for 9 missed calls. Choose your good roaming *Except in Denmark package before traveling. Save up to 94% on calls, SMS and EDGE/GPRS. 4 |Connect You With The World Roaming Countries With our quality network, you can currently use the International Roaming Service in 210 countries worldwide.

Asia 48 countries Afghanistan Armenia* Azerbaijan Bahrain Bangladesh Bhutan Brunei Cambodia China, Peo. Rep. of Cyprus East Timor Georgia Hong Kong India Indonesia Iran Iraq Israel Japan Jordan Kazakhstan Korea, Rep. of Kuwait Kyrghyztan* Laos Lebanon Macau Malaysia Maldives Mongolia Myanmar Nepal Oman Pakistan Palestine* Qatar Saudi Arabia Singapore Sri Lanka Syria* Taiwan Tajikistan* Turkmenistan United Arab Emirates Uzbekistan Vietnam, Soc. Rep. of Yemen, Rep. of* Connect You | 5 With The World

Europe 59 countries Albania* Andorra* Austria Belarus Bosnia-Herzegovina Bulgaria Cayman Is. Croatia Czech Rep. Denmark England (UK) Estonia Faroe Is. Finland Asia 48 countries France Germany, Fed. Rep. of Gibraltar Afghanistan Armenia* Azerbaijan Greece Greenland Guernsey Bahrain Bangladesh Bhutan Hungary Iceland Ionian Is. Brunei Cambodia China, Peo. Rep. of Ireland, Rep. of Isle of Man Italy Cyprus East Timor Georgia Jersey Latvia Liechtenstein Hong Kong India Indonesia Lithuania Luxembourg Macedonia Iran Iraq Israel Malta Moldova* Monaco Japan Jordan Kazakhstan Montenegro Netherlands Northern Cyprus Korea, Rep. of Kuwait Kyrghyztan* Northern Ireland (UK) Norway Laos Lebanon Macau Poland Portugal Romania Malaysia Maldives Mongolia Russia San Marino Scotland (UK) Myanmar Nepal Oman Serbia Slovak Rep. Slovenia Pakistan Palestine* Philippines Spain Sweden Switzerland Qatar Saudi Arabia Singapore The Azores Is. Turkey Ukraine Sri Lanka Syria* Taiwan Vatican City Virgin Island (UK) Wales (UK) Tajikistan* Turkmenistan United Arab Emirates Uzbekistan Vietnam, Soc. Rep. of Yemen, Rep. of* ‹ Roaming Tip In these countries, the roaming partner operators use satellite networks. 6 |Connect You With The World

Australia & Oceania 12 countries Australia Cook Is. Fiji French Polynesia Guam Is. Melanesia Micronesia New Zealand Papua New Guinea Samoa Tonga Vanuatu, Rep. of Africa 51 countries Algeria* Angola* Benin* Burkina Faso* Burundi* Cameroon* Cape Verde Central African Rep.* Chad* Comoro Is. Congo* Djibouti* DR Congo* Egypt Equatorial Guinea* Eritrea* Ethiopia Gabon* Gambia* Ghana Guinea* Guinea Bissau* Ivory Coast Kenya Liberia Libya* Madagascar Malawi* Mali* Mauritania* Mauritius Mayotte Morocco Mozambique Namibia Niger* Nigeria Reunion Rwanda* Senegal* Seychelles* Sierra Leone* Somalia* South Africa, Rep. of St. Helena Sudan* Tanzania* Togo* Tunisia Uganda Zambia* Connect You | 7 With The World

North America 27 countries Bahamas Barbados Belize Bermuda Canada Costa Rica Dominica Dominican Rep. EI Savador French West Indies Grenada Guatemala Honduras Jamaica Martinique Mexico Netherlands Antilles Nicaragua Panama Puerto Rico Spitsbergen St. Bathelemy St. Maarten Turks & Caicos Is. of America (US) US Virgin Is. West Indies South America 13 countries Argentina Brazil Chile Falkland Is. French Guiana Paraguay Suriname Uruguay Venezuela and Antarctica

‹ Roaming Tip In these countries, the roaming partner operators use satellite networks. 8 |Connect You With The World

Using International Roaming Service in Japan, South Korea, North America and South America networks in Japan, South Korea, North America and South America differ from that in Thailand. Please verify if the destination country accommodates your device capabilities so that you can switch to a proper device before departure. Using International Roaming Service in countries where the roaming partner operators use satellite networks Roaming in these countries requires a satellite network compatible handset to utilize the International Roaming Service.

‹ Roaming Tip The service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000. Connect You | 9 With The World

How to apply for International Roaming Service You can apply for International Roaming Service free of charge through any of these channels. 1. AIS CALL CENTER 1175, 24 hours a day 2. AIS and Telewiz Shops 3. Press or Press while in Thailand.

‹ Roaming Tips How to use handset in countries with 3G networks The mobile phone network () in Thailand is different from those (3G) in countries you are roaming with. In the case that you are unable to use the services, please switch “Network Mode” to 2G (850/900/1800/1900). Please refer to your handset user guides on how to select network mode. Example BlackBerry Menu > Manage Connections > Mobile Network Options > Network Mode > 2G Or Menu > Option > Mobile Network > Network Mode > 2G iPhone Setting > General > Network > Enable 3G > Off 10 |Connect You With The World

Great friendship starts with one small word. “Sa-was-dee” Connect You | 11 With The World How to Select Network Automatic Network Selection When you switch on your handset while abroad, it will auto- matically connect to an International Roaming partner operator. If there are several International Roaming partner operators in the country you are in, your handset will select the operator with the strongest . Manual Network Selection You can manually select a network on your mobile phone after comparing the services, such as network coverage and value added services. Please refer to your handset user guide for details on how to perform manual network selection.

Great friendship starts with one small word. ‹ Roaming Tip The screen on your handset will display the selected network of roaming “Sa-was-dee” partner operator. 12 |Connect You With The World

Though none has named its price, “THANK YOU” never fails to warm your heart. Connect You | 13 With The World Using AIS GSM When Roaming Abroad How to make an outgoing call When roaming, you can make an outgoing call to Thailand, to a local number in the country you are in, to a third country (an international call from the country you are roaming in) or to AIS GSM users roaming in the same country.

To make a call Press Example : To make a call to Thailand To fixed number 02 313 9999 Press * ** To mobile phone number 081 824 3253 Press * **

‹ Roaming Tip Save up to 70% when calling back to Thailand with Call Home Service. Details, page 17 14 |Connect You With The World

Example : To make a local call while in USA to mobile phone number 310 345 6789 Press * *** Example : To make a call to AIS GSM number 081 821 0444 which is roaming in the same country Press * ** How someone can reach you while you are roaming abroad To make a call Press your number regardless of + or international access code and country code Example : To make a call to your mobile phone number 081 821 0222 Press Connect You | 15 With The World

How to make a call to AIS CALL CENTER while abroad To make a call Press or * **

Certain countries and roaming partner operators allow you to call AIS CALL CENTER by pressing 1175. For more details, please refer to Home Short Code Service on pages 29-33.

* You can press + instead of the international access code. ** 66 is the country code of Thailand. *** 1 is the country code of USA.

‹ Roaming Tip The service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or + 66 2 271 9000. 16 |Connect You With The World “Sorry” Nothing works better than a sincere apology. Connect You | 17 With The World Value Added Services Even while abroad, AIS International Roaming provides many value added services, placing convenience and connectivity at your finger tips. Call Home Service Save up to 70% when calling to Thailand with Call Home Service. No matter where you are, you can express your feelings and show that you care. Talk more, pay less.

To make a call Press

Hold the line and press answer when you hear the incoming call.

When making a call through Call Home Service, the system will make a connection to the party you are calling. Once the receiver answers the call, the system will then connect to the phone and ring the caller with the number 081 900 0131 or Private Number.

‹ Roaming Tip Check service rates and roaming countries available for Call Home Service at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000. 18 |Connect You With The World

Example: Call back to Thailand with Call Home Service You have an incoming call Press from abroad, please wait 4 for a moment.You will not be Hold the line and press answer when you hear the incoming changed for receiving call. this call. Receiver While in Japan, if you wish to make a call 1to the number 02 123 4567 Bangkok Ring When the receiver answers the call, the system will then connect to Ring Press ‹131‹6621234567#… 5 the phone and ring the caller with the number 081 900 0131 or Private Number. Ring Press answer. Caller Caller

While the call is being You can enjoy talking processed, with your loved ones. 2 For an incoming 6 Hello Please hold the line. 3 call from abroad... Ring Ring Ring

Receiver Caller Press answer.

Caller Receiver Connect You | 19 With The World

You have an incoming call from abroad, please wait 4 for a moment.You will not be changed for receiving this call. Receiver While in Japan, if you wish to make a call 1to the number 02 123 4567 Bangkok Ring When the receiver answers the call, the system will then connect to Ring Press ‹131‹6621234567#… 5 the phone and ring the caller with the number 081 900 0131 or Private Number. Ring Press answer. Caller Caller

While the call is being You can enjoy talking processed, with your loved ones. 2 For an incoming 6 Hello Please hold the line. 3 call from abroad... Ring Ring Ring

Receiver Caller Press answer. ‹ Roaming Tip The service may vary by country based on the network of the roaming Caller Receiver partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000. 20 |Connect You With The World

Example: to make a call to mobile phone number 081 927 5852 in Thailand. Press International Voice Service Even while roaming abroad, you can still access your voice mail anywhere, anytime. Method 1 : To retrieve a voice mail with password To utilize the voice mail service, you may obtain your personal password by the following different procedures. To apply for, cancel or change your password - Call IVR (while in Thailand) Press on your handset. - Send an SMS* Key in your 4-digit password and send SMS to 9199. - Contact AIS CALL CENTER at 1175 or +66 2 271 9000. * You cannot cancel the service by sending SMS. To retrieve a voice mail while roaming abroad 1. Press or (Certain countries and roaming partner operators allow you to retrieve by pressing ‹99. For more details, please refer to Home Short Code Service on pages 29-33). 2. Press your AIS GSM number (10 digits). 3. Key in your 4-digit password. Connect You | 21 With The World

Service Rates • To apply for, cancel or change your password - While in Thailand, the airtime rate is 3 baht per minute, SMS is 2 baht per . - While abroad, calls and SMS are charged at International Roaming rates or SMS roaming rates from the country you are in to Thailand. • To retrieve a message while roaming abroad. - Calls are charged at International Roaming rates from the country you are in to Thailand. Method 2 : To retrieve a voice mail without entering password Press Service Rates Calls are charged at Call Home Service rates, helping you save up to 70%, from the country you are in to Thailand.

You can retrieve a Voice Mail without entering password only when you are roaming in the country where Call Home Service is available. Please check the available roaming countries for this service at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000.

‹ Roaming Tip The service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000. 22 |Connect You With The World

SMS Roaming Service Though you may be many miles away, you can still share your love and concern through SMS Roaming, easily, conveniently, anytime, anywhere. To send a message 1. Select “Write message” then type your message (maximum 160 characters in English and 70 characters in Thai per message). 2. Press

Data Roaming (EDGE/GPRS) Service Explore the world and enjoy the comfort of staying fully connected. Keep tabs on your email accounts, surf the web, share data and chat online using EDGE/GPRS.

‹ Roaming Tip The service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000. Connect You | 23 With The World

‹ Roaming Tips Data Roaming (EDGE/GPRS) Using Data Roaming when abroad, you will be charged in Volume- Based principle (KByte, 1 MB = 1024 KB) rather than Time-Based principle (minute/hour) as you are using in Thailand. All EDGE/GPRS packages you use while in Thailand do not include the data service when roaming abroad. Smart Tip for Smart Phones Some handsets connect to Data Roaming all the time and auto- matically transfer data i.e stock market, weather forecast. It may incur undesirable expense. Please carefully study how your handsets perform before using the Data Roaming service and subscribe Data Roaming packages to make your trip abroad more money-saving. How to work on EDGE/GPRS To turn off EDGE/GPRS connection Press To turn on EDGE/GPRS connection Press To check EDGE/GPRS connection status Press After you have turned off EDGE/GPRS, when you would like to turn it back on again, you have to restart your handset. Service Rates No service charge. 24 |Connect You With The World

MMS Roaming Service Express your well-wishes with Multimedia Messages. Press Service Rates • Sending MMS : MMS sending rate + Data Roaming service charge (depending on file sizes) • Receiving MMS : Data Roaming service charge Call Management Enjoy the convenience of Call Management services so that you can always stay in touch with every vital contact. • Service You can forward incoming calls to another Thai mobile or fixed line number. To divert a call 1. Select “Settings”. 2. Select “Call Divert” or “Call Forwarding”, then the conditions of Call Divert. 3. Specify the phone number to be forwarded to. Connect You | 25 With The World

Service Rates Forwarding number while abroad Divert all calls : Calls are charged at domestic rates of Call Divert. Divert on other conditions: Calls are charged at International Roaming Rates (outgoing call charge + incoming call charge, depending on the country you are visiting). Forwarded number (in every condition of call divert) While in Thailand : No service charge While abroad : Incoming call charge depending on the country you are visiting • Call Waiting & Call Holding Service These services alert you of another incoming call while you are already on a call. You can put the current call on hold and answer the waiting call, or make a new call and switch between the two.

‹ Roaming Tip Setting Call Divert may vary from one handset to another. Please refer to your handset user guide for details on how to set Call Divert. 26 |Connect You With The World

To use this service • To answer another incoming call while already on a call, Press . • To switch the line, press again. Service Rates Calls charges are based on International Roaming rates of making and receiving calls while abroad. • Call Conference Service Turn your AIS GSM into a mobile conference room with Call Conference Service. This service allows you to converse with up to six callers simultaneously. (Call conference maximum of 6 people is based on the mobile capability.) Service Rates Airtime charges are applied to the party initiating the call at International Roaming rates as specified by the Interna- tional Roaming partner operator you are roaming with. Connect You | 27 With The World

• Call Screening Service Call Screening Service allows you to manage incoming calls more effectively. You can specify the welcome calls which you want to receive at all times, and the blocked calls which you do not want to receive. The service also sends you SMS to notify you of incoming blocked calls. To apply AIS and Telewiz shops nationwide, AIS CALL CENTER 1175 or press Service Rates Monthly fee: 30 baht (not including VAT) Customizing call screening: 3 baht per minute (not including VAT) You can only apply for or cancel Call Screening Service in Thailand. • Call Barring Service You can block all incoming calls to prevent unwanted charges. Please follow the instructions in the next page to activate Call Barring Service before you travel abroad.

‹ Roaming Tip The service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000. 28 |Connect You With The World

To use this service To activate barring of all incoming calls while you are abroad Press To cancel barring of all incoming calls while you are abroad Press (Please do this each time you return to Thailand.) To activate barring of outgoing international calls except to Thailand Press To cancel barring of outgoing international calls except to Thailand Press (Please do this each time you return to Thailand.) To change your password Your default password is 0000. You can change your password by following these simple steps: Press

Service Rates No service charge. • CLI This service enables you to see the number of an incoming call. Connect You | 29 With The World

Home Short Code In some countries, you can contact AIS CALL CENTER by dialing 1175 and check your Voice Mail by dialing ‹99 as you do in Thailand.

Country Network AIS CALL International Display CENTER Voice Mail 1175 ‹99 Australia - YES ✓ ✓ - ✓ ✓ - Telstra ✓ ✓ Austria - Orange A ✓ ✓ - A1 ✓ x - T-Mobile A ✓ x Belarus - MTS BY ✓ ✓ Belgium - Mobistar ✓ ✓ - B PROXIMUS ✓ x Bulgaria - M-TEL GSM BG ✓ ✓ Cambodia - ✓ ✓ Canada - Rogers ✓ ✓ Chile - ENTEL PCS ✓ ✓ China - China Mobile ✓ x Croatia - HR VIP ✓ x Cyprus - Cyta Voda ✓ x - O2 CZ ✓ x - T-Mobile CZ ✓ x 30 |Connect You With The World

Country Network AIS CALL International Display CENTER Voice Mail 1175 ‹99 Denmark - TDC Mobile ✓ ✓ - TELIA DK ✓ ✓ Egypt - MobiNiL ✓ x - vodafone EG ✓ x Finland - ✓ ✓ France - Orange F ✓ ✓ - F SFR ✓ x Germany - T-Mobile D ✓ x - Vodafone.de ✓ ✓ - o2-de ✓ ✓ Greece - GR VODAFONE ✓ ✓ Hong Kong - SmarTone ✓ x - CSL ✓ ✓ - 3 HK ✓ ✓ - 3 HTCL ✓ ✓ - CMHK ✓ ✓ Hungary - Voda HU ✓ ✓ Iceland - Vodafone ✓ ✓ India - AIRCEL ✓ ✓ - INA 02 ✓ ✓ - INA 03 ✓ ✓ - INA 04 ✓ ✓ - INA 05 ✓ ✓ - INA 09 ✓ ✓ Connect You | 31 With The World

Country Network AIS CALL International Display CENTER Voice Mail 1175 ‹99 - AIRTEL ✓ ✓ - Vodafone IN ✓ ✓ Indonesia - ✓ ✓ - INDOSAT ✓ ✓ - XL ✓ ✓ - AXIS ✓ ✓ Iraq - IRAQNA ✓ x Italy - VODAFONE IT ✓ x - I WIND ✓ x - TIM x ✓ Japan - JP DoCoMo x ✓ Kazakhstan - KCELL ✓ ✓ Lithuania - Bite LT ✓ ✓ Maldives - DhiMobile ✓ x Malaysia - Celcom ✓ x Mexico - ✓ ✓ Netherlands - Vodafone NL ✓ x - T-Mobile NL ✓ ✓ New Zealand - Vodafone ✓ ✓ Norway - NetCom ✓ x Panama - PANCW ✓ ✓ Philippines - GLOBE ✓ ✓ Poland - Era ✓ ✓ 32 |Connect You With The World

Country Network AIS CALL International Display CENTER Voice Mail 1175 ‹99 Portugal - Optimus ✓ ✓ - P TMN ✓ x Romania - Orange ✓ x - Vodafone RO ✓ ✓ Russia - MTS ✓ ✓ - Beeline ✓ ✓ Singapore - SPG-M1 ✓ ✓ - SingTel ✓ ✓ - STARHUB ✓ ✓ Spain - MoviStar ✓ x - Orange ES ✓ x Sri Lanka - Dialog ✓ ✓ - Mobitel ✓ ✓ Slovak Republic - T-Mobile SK ✓ ✓ Slovenia - SI.MOBIL ✓ ✓ South Africa - ✓ ✓ Sweden - Telenor SE ✓ ✓ - TELIA ✓ ✓ Switzerland - Swisscom ✓ ✓ - sunrise x ✓ - ORANGE ✓ ✓ Taiwan - TAIWAN MOBILE ✓ ✓ - Chunghwa ✓ ✓ Tunisia - TUNTEL ✓ ✓ Connect You | 33 With The World

Country Network AIS CALL International Display CENTER Voice Mail 1175 ‹99 Turkey - TR TCELL ✓ x - vodafone TR ✓ x United - O2 UK ✓ ✓ Kingdom - T-Mobile ✓ x - VODAFONE UK ✓ ✓ Ukraine - UA-KYIVSTAR ✓ ✓ - MTS UKR ✓ ✓ USA - AT&T ✓ ✓ - T-Mobile ✓ ✓

‹ Roaming Tip The service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000. 34 |Connect You With The World

SIM Replacement Service This service arranges a new SIM card to be sent to you free of charge in the case of loss or malfunction while abroad. Simply contact AIS CALL CENTER 1175 or +66 2 271 9000 to deactivate your existing SIM card and be given details on how to receive a new one. Check Subscribed Roaming Package To check your Roaming Package subscription; Press * You will receive an SMS detailing your subscribed package and its validity period.

‹ Roaming Tip The service may vary by country based on the network of the roaming partner operators. Please check for more details at www.ais.co.th/roaming or call AIS CALL CENTER at 1175 or +66 2 271 9000. Connect You | 35 With The World Service Rates The service rates are subject to change due to the change in exchange rates and the change in service rates of the International Roaming partner operators. Please check the latest rates at www.ais.co.th/roaming and AIS CALL CENTER 1175 or use our “Check Roaming Service Rates” through your phone. Check Roaming Service Rates The service enables you to check international roaming rates of any country by yourself wherever you are, abroad or in Thailand. - To check Roaming Service Rates of any roaming country Press Ex: Singapore, press ‹111‹9‹65#… . - To check Roaming Service Rates of the country you are currently visiting Press * You will receive an SMS detailing the service rate of the country inquired. 36 |Connect You With The World

“Good Luck” A short greeting, carries countless good wills and lifts up the spirit of others.

Connect You | 37 With The World Tips and Trouble Shooting Things to do before traveling abroad 1. Check that you have subscribed to International Roaming Service before traveling. 2. Be sure to pack your International Roaming Handbook and your handset user guide. 3. Be sure to pack your power charger and a universal plug adapter, since power voltages and plug fittings abroad can differ from those in Thailand. 4. It is illegal in some countries to use a mobile phone without a car kit or handsfree set while driving. 5. You can get the latest information about the International Roaming Service such as network coverage, service rates on countries you are traveling to • AIS CALL CENTER 1175 or +66 2 271 9000, 24 hours a day, everyday • AIS Shop • www.ais.co.th/roaming • E-mail : [email protected] 38 |Connect You With The World

Trouble Shooting 1. Unable to connect to the local network in a roaming country When you switch on your mobile phone and do not see any network name on the screen, or it displays the warning, “Emergency Calls Only”, “Access Denied”, or “No Access”, it means that your handset cannot automatically connect to a local network. • Solution - Try selecting a network manually by going to Manual Network Selection. - If this still does not work, try moving to another location and repeat the first step. - Remove the SIM card from your handset and insert it into another handset. If this works, the problem is with your handset. Alternatively, insert another SIM card into your handset and see if it works. If it does, your SIM card may be damaged. - If your phone supports 3G network, switch Network Mode to 2G (details on page 9). 2. Able to connect to the local network but unable to make or receive calls • Solution - Check whether Call Barring Service has been activated for either incoming calls or outgoing international calls. To cancel Call Barring Service, see pages 27-28. Connect You | 39 With The World

- Check whether you have correctly followed the instructions on how to make and receive calls on pages 13-15. - Check whether you have an unpaid balance on your previous AIS statement. 3. If your phone has already been connected to the network but it is unable to send an SMS. • Solution - Check if the configuration of Message Center Number on your phone is based on long numbers format, +66 81 811 0888 or +66 81 831 0808. - Please refer to your handset user guides on how to set Message Center Number. 4. Lost or stolen handset or SIM card • Solution - Contact AIS CALL CENTER at +66 2 271 9000 to temporarily deactivate your SIM card.

If you are still unable to fix these problems, please contact AIS CALL CENTER at 1175 or +66 2 271 9000 stating your AIS GSM number, the country you are roaming in, and the network you are roaming with together with details of your problem. We will pleased to assist you 24 hours a day, everyday. 40 |Connect You With The World International Access Codes And Country Codes Country International Country Access Code Code 1. ALASKA 011 1 2. ALBENIA 00 355 3. ALGERIA 00 213 4. ANDORRA 00 376 5. ANGUILLA 011 1 6. ARGENTINA 00 54 7. ARMENIA 810 374 8. ARUBA 00 297 9. AUSTRALIA 0011 61 10. AUSTRIA 00 43 11. AZERBAIJAN 00 994 12. BAHAMAS 011 1 13. BAHRAIN 00 973 14. BANGLADESH 00 880 15. BARBADOS 011 1 16. BELGIUM 00 32 17. BELIZE 00 501 18. BENIN 00 229 19. BERMUDA 011 1 Connect You | 41 With The World

Country International Country Access Code Code 20. BHUTAN 00 975 21. BOLIVIA 00 591 22. BOSNIA-HERZEGOVINA 99 387 23. BOTSWANA 00 267 24. BRAZIL 00 55 25. BRUNEI 00 673 26. BULGARIA 00 359 27. BURKINA FASO 00 226 28. BURUNDI 00 257 29. CAMBODIA 006 855 30. CAMEROON 00 237 31. CANADA 011 1 32. CAYMAN IS. 0 238 33. CHILE 00 56 34. CHINA 00 86 35. COLOMBIA 90 57 36. COSTARICA 00 506 37. CROATIA 99 385 38. CUBA, REP. OF 119 53 39. CYPRUS 00 357 40. CZECH REP. 00 420 41. DENMARK 00 45 42. DIEGO GARCIA 011 246

‹ Roaming Tip You can press + instead of international access code. 42 |Connect You With The World

Country International Country Access Code Code 43. DOMINICAN 011 1 44. ECUADOR 00 593 45. EGYPT 00 20 46. EL SALVADOR 0 503 47. ESTONIA 00 372 48. ETHIOPIA 0 251 49. FALKLAND IS. 01 500 50. FIJI 05 679 51. FINLAND 00 358 52. FRANCE 00 33 53. FRENCH GUIANA 00 594 54. FRENCH POLYNESIA 00 689 55. GABON 00 241 56. GEORGIA 810 995 57. GERMANY 00 49 58. GHANA 00 233 59. GIBRALTAR 00 350 60. GREECE 00 30 61. GREENLAND 0 299 62. GRENADA 011 1 63. GUADELOUPE 00 590 64. GUATEMALA 00 502 65. GUYANA 001 592 66. HAITI 00 509 67. HAWAII 1 808 Connect You | 43 With The World

Country International Country Access Code Code 68. HONDURAS 00 504 69. HONG KONG 001 852 70. HUNGARY 00 36 71. ICELAND 00 354 72. INDIA 00 91 73. INDONESIA 001 62 74. IRAN 00 98 75. IRAQ 00 964 76. IRELAND 00 353 77. ISRAEL 00 972 78. ITALY 00 39 79. IVORY COAST 00 225 80. JAMAICA 011 1 81. JAPAN 0061 81 82. JORDAN 00 962 83. KAZAKHSTAN 810 7 84. KENYA 000 254 85. KIRIBATI 00 686 86. KOREA, NORTH 99 850 87. KOREA, SOUTH 001 82 88. KUWAIT 00 965 89. LAOS 00 856 90. LATVIA 00 371 ‹ Roaming Tip You can press + instead of international access code. 44 |Connect You With The World

Country International Country Access Code Code 91. LEBANON 00 961 92. LESOTHO 00 266 93. LIBYA 00 218 94. LIECHTENSTEIN 00 41 95. LITHUANIA 810 370 96. LUXEMBOURG 00 352 97. MACAU 00 853 98. MACEDONIA 99 389 99. MADAGASCAR 00 261 100. MALAYSIA 00 60 101. MALAWI 101 265 102. MALDIVES 00 960 103. MALTA 00 356 104. MARSHALL IS. 011 692 105. MARTINIQUE 00 596 106. MAURITIUS 00 230 107. MEXICO 98 52 108. MOLDOVA 810 373 109. MONACO 00 377 110. MONGOLIA 00 976 111. MOROCCO 00 212 112. MOZAMBIQUE 00 258 113. MYANMAR 00 95 114. NAMIBIA 09 264 115. NAURU 00 674 Connect You | 45 With The World

Country International Country Access Code Code 116. NEPAL 00 977 117. NETHERLANDS 00 31 118. NETHERLANDS-ANTILLES 00 599 119. NEW CALEDONIA 00 687 120. NEW ZEALAND 00 64 121. NICARAGUA 00 505 122. NIGER 00 227 123. NIGERIA 009 234 124. NIUE 00 683 125. NORWAY 095 47 126. OMAN 00 968 127. PAKISTAN 00 92 128. PANAMA 00 50 129. PAPUA NEW GUINEA 05 675 130. PARAGUAY 002 595 131. PERU 00 51 132. PHILIPPINES 00 63 133. POLAND 00 48 134. PORTUGAL 00 351 135. PUERTO RICO 135 1 136. QATAR 0 974 137. REUNION 00 262 138. ROMANIA 00 40 ‹ Roaming Tip You can press + instead of international access code. 46 |Connect You With The World

Country International Country Access Code Code 139. RUSSIA 810 7 140. SAUDI ARABIA 00 966 141. SENEGAL 00 221 142. SEYCHELLES 00 248 143. SINGAPORE 001 65 144. SLOVAK 00 421 145. SLOVENIA 99 386 146. SOLOMON IS. 00 677 147. SOUTH AFRICA 09 27 148. SPAIN 07 34 149. SRI LANKA 00 94 150. ST. LUCIA 00 1 151. ST. VINCENT 011 1 152. SURINAME 00 597 153. SWAZILAND 00 268 154. SWEDEN 009 46 155. SWITZERLAND 00 41 156. TAIWAN 002 886 157. TANZANIA 00 255 158. THAILAND 005 66 159. TOGO 00 228 160. TONGA 00 676 161. TRINIDAD & TOBAGO 011 1 162. TUNISIA 00 216 163. TURKEY 00 90 Connect You | 47 With The World

Country International Country Access Code Code 164. TURKS & CAICOS IS. 0 1 165. TUVALU 14 688 166. UGANDA 00 256 167. UKRAINE 810 380 168. U.A.E. 00 971 169. 00 44 170. U.S.A. 011 1 171. URUGUAY 00 598 172. UZBEKISTAN 810 998 173. VANUATU 00 678 174. VATICAN CITY 8 39 175. VENEZUELA 00 58 176. VIETNAM 00 84 177. YEMEN, REP. OF 00 967 178. YUGOSLAVIA 99 381 179. ZAMBIA 00 260 180. ZIMBABWE 110 263

‹ Roaming Tip You can press + instead of international access code. 48 |Connect You With The World Connect You | 49 With The World