CM WINDOW ONLINE GRIEVANCES REDRESSAL SYSTEM 26.10.2016 C.M. Grievance's Cell 2 DIVISION (RECEIPT WISE) AS ON 20.10.2016

Deputy Commissioner's Total Receipt Overdue In-Action Clarification

5348 354 571 40 4528 286 487 45 3502 124 301 29 Hisar 3159 196 367 26 2169 280 408 35 Fatehabad

C.M. Grievances Cell 3 HISAR DIVISION (OVERDUE WISE)

Overdue Deputy Last Meeting on on Total Receipt as on Commissioner 24.7.2016 19.09.16 19.08.16 19.10.16

5348 354 274 274 297 Sirsa

4528 286 400 376 316 Bhiwani

2169 280 204 239 197 Fatehabad

3159 196 125 180 139 Jind

3502 124 174 153 151 Hisar

C.M. Grievances Cell 4 OVERDUE FOR 3 MONTHS

Deputy Commissioner Total Receipt Overdue Over 3 Months

5348 354 80 Sirsa

4528 286 75 Bhiwani

2169 280 84 Fatehabad

3159 196 39 Jind

3502 124 17 Hisar

C.M. Grievances Cell 5 CLARIFICATIONS

Deputy Total Clarification Clarification as on Clarification Commissioner's Receipt as on 19.10.16 19.09.16 as on 19.08.16

Bhiwani 4528 45 63 62

Sirsa 5348 40 47 52

Fatehabad 2169 35 30 33

Hisar 3502 29 38 49

Jind 3159 26 27 32

C.M. Grievances Cell 6 PENDING FOR MARKING

Deputy Commissioner Total Receipt Yet to be marked Multi Marking Pending

Bhiwani 4528 5 2

Fatehabad 2169 3 3

Jind 3159 2 2

Hisar 3502 1 5

Sirsa 5348 0 0 GRIEVANCES REGISTERED IN 2014

Deputy Commissioner Pending

Fatehabad 1

C.M. Grievances Cell 8 GRIEVANCES REGISTERED IN 2015 (No ATR)

DEPUTY COMMISSIONER COUNT

Fatehabad 8

Bhiwani 5

Sirsa 1

Jind 1

Hisar 1

C.M. Grievances Cell 9 PENDING+OVERDUE+CLARIFICATION FOR YEAR 2015

DEPUTY COMMISSIONER COUNT

Fatehabad 23

Bhiwani 23

Sirsa 20

Hisar 15

Jind 10 COMPLAINTS DISCUSSED IN DCs MEETING HELD ON 27.07.2016

Sr. No. Complaint No. Department Remarks

Vague Report/Misleading Reports. Every time a 1 2015/08982 DC Bhiwani report Is uploaded the context of the report is different. At times it says police help not available on other complainant is not available. Just trying to finessing the matter. Encroachment complaint.

Illegal running of factory in residential area. 2 2016/002308 DC Fatehabad Complaint is pending where it was pending in the last meeting. No movement at all.

Pending since Nov. 2015. Encroachment matter. 3 2015/116240 DC Hisar Even this was shown in previous meeting but no progress has been made at the ground level. Brief

On the qualitative defects in the ATRs being received from different departments. Now that majority of the ATRs are being received within the stipulated time frame, another problem regarding qualitative aspect of the action taken is a cause of concerned. By seeing the various reports being submitted the defects in the ATR received can be categorized (even though not exhaustively) into nine categories briefed.

C.M. Grievances Cell 12 CATEGORIES OF DEFECTS IN ATR’S RECEIVED

• Disposal on Interim reply. • Incomplete and vague replies. • Disposed off citing non availability of record or persons or officers or complainant or the delinquent. • Non joining of the complainant • No action even then disposed off. • Wrong attachments / incorrect details or attachments / Absence of attachments mentioned to or referred to in the reply. • Delinquent found guilty yet no action. • Overdue without any reason. • Enquiry marked to the same official against whom the complaint was made.

C.M. Grievances Cell 13 Complaint against sarpanch and same is pending without any reason. No even an interim reply has been submitted. Pending since july 2015. 108705/2015 Bhiwani Specific complaint of encroachment. Pending since Oct. 2015. Complaint has been disposed several times on the pretext of police help. Most case of encroachment are pending due to non availability of police help.

C.M. Grievances Cell 15 2015/05986 A COURT FILE GOT MISPLACED IN THE YEAR 2011. NO FIR. MATTER IS PENDING SINCE JAN 2015 ON CM WINDOW.

C.M. Grievances Cell 16 121043/2015 Undertaken after 8 months and matter is being disposed on interim replies.

C.M. Grievances Cell 17 Pending since aug 2015.

C.M. Grievances Cell 18 83787/2015 Fatehabad Undertaken after a year.

C.M. Grievances Cell 19 Clarifications at no. 11 and 12.

C.M. Grievances Cell 20 17786/2015 Encroachment in some chaoupal. No progress what so ever. Matter was reported in Feb 2015. Secretary mc failed to get the documents from BDPo concenred for initiation of any action.

C.M. Grievances Cell 21 Inquiry report is pending with DC fatehabad since 12.12.2014.

C.M. Grievances Cell 22 027946/2016 Hisar Instructions to be adhered while marking. After this report clarification have been sought. Now the inquiry has been marked to ADC hisar.

C.M. Grievances Cell 23 Complaint of fake BPL card holders. MC barwala says relates to ADC hisar. ADC hisar says relates to MC hisar. Finally marked MC hisar it says it relates to MC barwala. Pending since april 2016.

C.M. Grievances Cell 24 26909 and 006820 of 2016 Notices were issued in feb 2016 there after no action has been taken. All the sub ordinates are shifting their burdens to others.

C.M. Grievances Cell 25 District officials fails to carry out the demarcation of land. Pending since march 2015. matter of encroachment.

C.M. Grievances Cell 26 48547/2015 According to report file is pending with the concerned DC since nov 2014. Still DC Hisar is seeking clarification from the sub ordinates . Pending since April 2015.

C.M. Grievances Cell 27 Unsigned Report. Matter of embezzlement in MANREGA. Held guilty. No civil and criminal proceedings initiated. Pending since March 2015

C.M. Grievances Cell 28 028639/2016 JIND Held guilty no action.

C.M. Grievances Cell 29 2015/89473 BDPO failed to supply the details of the cases filed clarification was sought in july 2016.

C.M. Grievances Cell 30 2015/67471 Misleading reply number of clarificaton have been sought from SDM safidon but of no avail.

C.M. Grievances Cell 31 Pending without any reason.

C.M. Grievances Cell 32 SIRSA Complaint of illegal collection of charges at E disha. Reply is not at in consonance to the complaint. After this several clarifications have been sought but all in vain. Complaint of encroachment but no action what so ever has been taken. Peding since Dec 2015. Pending since March 2015 inquiry completed action et to be taken. Specific allegations of corruption. No demarcation carried out till date pending since June 2015. Though number of clarifications have sought. Complaint of encroachment. Thanks

C.M. Grievances Cell 37