MAGAZINE

www.aaae.org/magazine | December/January 2007 terminal design’s NEW ORDER

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Volume 18/ Number 7 | December/January 2007

MAGAZINE features

cover: architecture EDITORIAL BOARD WILLIAM G. BARKHAUER A New Order In Terminal Design | 24 Morristown, New Jersey The focus of airport design is shifting away from the ticket hall and toward the BRYAN ELLIOTT 24 Charlottesville, Virginia concourses, with security issues and technology dominating trends. BILL HOGAN Reynolds, Smith, & Hills JAMES E. JOHNSON Construction On The Fly | 32 Odessa, Florida Okaloosa Regional was planning a new passenger terminal when 9/11 struck. RANDY D. POPE The redesigned, award-winning project opened under budget and ahead Burns & McDonnell 38 of schedule. AAAE BOARD OF DIRECTORS parking update CHAIR ELAINE ROBERTS, Columbus, Ohio

Parking’s Possibilities | 38 FIRST VICE CHAIR Technology, novel approaches, and time-tested efforts are helping airports profit KRYS T. BART, Reno, Nevada 50 from on-airport parking. SECOND VICE CHAIR JAMES P. ELWOOD, Aspen, Colorado weather science SECRETARY/TREASURER JOHN K. DUVAL, Boston, Massachusetts

Improving Aviation Through Weather Science | 50 FIRST PAST CHAIR TSA’s proposed cargo security rules won’t change much at airports, but what R. LOWELL PRATTE, Louisville, Kentucky does get altered could affect the entire freight supply chain. SECOND PAST CHAIR WILLIAM G. BARKHAUER, Morristown, New Jersey

BOARD OF DIRECTORS STEPHEN J. ADAMS, JR., Manchester, New Hampshire departments LORI L. BECKMAN, Denver, Colorado JAMES E. BENNETT, Washington, D.C. RANDALL D. BERG, Salt Lake City, Utah Inner Marker 8 BENJAMIN R. DECOSTA, Atlanta, Georgia Up Front 10 KEVIN A. DILLON, Manchester, New Hampshire BRYAN O. ELLIOTT, Charlottesville, Virginia Corporate Outlook 20 LINDA G. FRANKL, Columbus, Ohio Executive View 22 MICHAEL J. HANEY, Moline, Illinois GARY L. JOHNSON, Stillwater, Oklahoma Retail Spotlight 44 PAULA JORDAN, DFW Airport, Texas Market Scan 46 ALEX M. KASHANI, Washington, D.C. PARKER W. MCCLELLAN, Orlando, Florida Airport Tech 49 MICHAEL A. MUSCA, Modesto, California Airport Spotlight 52 ROBERT P. OLISLAGERS, Englewood, Colorado JEANNE M. OLIVIER, New York, New York General Aviation 54 LISA A. PYLES, Addison, Texas Billboard 56 GARY T. RICE, Santa Maria, California

Plane Sight 57 CHAPTER PRESIDENTS Advertisers’ Index 58 MIKE D. SHAHAN, Denison, Texas ALVIN L. STUART, Salt Lake City, Utah ROD A. DINGER, Redding, California DAVID N. EDWARDS, Fletcher, North Carolina THOMAS M. RAFTER, Hammonton, New Jersey CHARLES J. GOODWIN, Columbus, Ohio

POLICY REVIEW COMMITTEE THELLA F. BOWENS, San Diego, California MARK P. BREWER, Warwick, Rhode Island coming in Airport Magazine TIMOTHY L. CAMPBELL, Baltimore, Maryland CHERYL COHEN-VADER, Denver International Airport Baggage/passenger screening update (April/May) LARRY D. COX, Memphis, Tennessee ALFONSO DENSON, Birmingham, Alabama Wildlife Trends (June/July) KEVIN C. DOLLIOLE, St. Louis, Missouri KENT G. GEORGE, Pittsburgh, Pennsylvania MICHAEL A. GOBB, Lexington, Kentucky CHARLES J. ISDELL, Philadelphia, Pennsylvania THOMAS R. JARGIELLO, Fort Lauderdale, Florida THOMAS J. KINTON, JR., Boston, Massachusetts DAVID KRIETOR, Phoenix, Arizona Cover Photo: Dallas/Fort Worth Airport LYNN F. KUSY, Mesa, Arizona Cover Design: Seung Hee Lee ERIN M. O’DONNELL, Chicago, Illinois MORTON V. PLUMB, Anchorage, Alaska MARK M. REIS, Seattle, Washington LESTER W. ROBINSON, Detroit, Michigan JAMES R. SMITH, Newport News, Virginia

PRESIDENT CHARLES M. BARCLAY, Alexandria, Virginia it’s a comfort to know

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For more information, call 1-800-728-1187 or visit www.honeywell.com/homelandsecurity ©2006 Honeywell International Inc. All rights reserved. im inner marker

PT: Where RT Meets Opportunity

he Jacksonville Aviation Authority (JAA) benefit every time a traveler rolled through our doesn’t have a checkpoint wait-time issue at airport? Preferred Traveler, or PT, was born. Tits crown jewel, Jacksonville International Jacksonville’s program, built and managed by Airport. Among the things JAA does have, howev- local company Vigilant Solutions, offers three lev- er, some creative, business-savvy staff members, a els of membership: Silver, Gold, and Platinum. The solid core of business travelers in its market, and— basic PT Silver membership is $149.99 per year and like most airport stewards—a need to boost rev- offers access to the special checkpoint lane. The enues without soaking its prime tenants. Gold level, at $249.99, is where the creativity kicks All of which makes Jacksonville an ideal—albeit in. Here, members get Silver benefits plus use of unlikely—early adopter of Registered Traveler (RT). special exit lanes from hourly and daily parking While many focus on what RT doesn’t get you— garages and a transponder that allows for automat- TSA’s front-of-the-line checkpoint protocols, like ic billing of parking fees to a credit card. With the removing laptops and shoes, are the same for RT Platinum level, members pay $349.99 per year and members and regular Joes—JAA embraced what it get all lower-level benefits plus use of a dedicated does offer. Namely, an opportunity for an airport to airside lounge, slated to open in mid-2007. offer something of value to its most loyal cus- At first glance, PT’s pricing jumps out as being, tomers—and generate revenue in the process. well, somewhat pricey, especially stacked up Most travel-related benefits that passengers get against Orlando’s $99 flat rate. But comparing PT to are tied to the carriers they fly, not the airports they other RT programs isn’t apples-to-apples. A better use. Airline clubs, first-class check-ins, and even barometer may be looking at airline club member- “premier passenger” checkpoint lines for first- and ships. For example, access to Delta’s Crown Rooms business-class ticket holders—in each case, pas- costs as much as $400 per year. But, unlike PT, pay- sengers are beholden to airlines, not airports. ing Delta (or any airline) won’t get you any benefits About 30 carriers serve Jacksonville. Only at the checkpoint, in the garages, or at other RT air- one—Delta—has an airline club at the airport. ports. (Jacksonville plans to be part of the TSA’s Such an arrangement wouldn’t be so bad if every- interoperable RT network, which gives members of body flew Delta out of Jacksonville, but that’s far any airport’s program the basic checkpoint-related from the case. According to DOT data, in the 12 benefits at all participating airports.) months ended August 31, 2006, Delta wasn’t It’s still early; PT doesn’t officially roll out until even the airport’s top carrier—Southwest had early 2007. But the returns thus far are encouraging that honor. In fact, more than 81 percent of (see related story, page 10) . Jacksonville’s 2.92 million enplaned passengers RT programs aren’t for every airport. But airports in that one-year stretch opted to fly someone that think they don’t need RT because they don’t besides Delta. And therein is where JAA sees its have long waits at their checkpoints may want to business opportunity. think again—and keep an eye on Jacksonville. Led by JAA Enterprise Division President Bing Parkinson, the authority studied the emerging RT programs, notably Orlando’s effort. It also looked When I left my post as editor of this magazine in May, I at a bare-bones RT program’s inherent drawback: said I was grateful to have served the airport community. namely, minus a less-rigorous set of TSA proto- I’m even more grateful to be back in the saddle. Drop me cols at an RT checkpoint (laptops stay in bags, a line and let me know how we can make Airport shoes on feet, water in bottles, etc.) RT programs Magazine more useful to you. are more like insurance policies than amenity programs. No long security line, no benefit. What if, through Parkinson’s team, our pro- gram offered members a guaranteed, relevant Sean Broderick Editor [email protected]

8 Airport Magazine | December/January 2007 MAGAZINE

EDITOR SEAN BRODERICK [email protected]

PUBLISHER JOAN LOWDEN

EXECUTIVE EDITOR ELLEN P. HORTON

DEPUTY EDITOR BARBARA COOK

NEWS EDITOR HOLLY ACKERMAN

ART DIRECTION DARYL HUMPHREY

SENIOR GRAPHIC DESIGNER SEUNG HEE LEE

CONTRIBUTORS BRUCE CARMICHAEL DARIN LARSON PAUL SEIDENMAN DAVID SPANOVICH CLIF STROUD STAFF CONTRIBUTING EDITOR ERYN TRAVIS Director of Communications, Federal Affairs

STAFF PHOTOGRAPHER JAMES MARTIN

STAFF VICE PRESIDENT SALES AND MARKETING SUSAN LAUSCH [email protected]

EDITORIAL OFFICE 601 Madison Street, Suite 400 Alexandria, VA 22314 (703) 824-0500, Ext. 126 Fax: (703) 820-1395 Internet Address: www.aaae.org/magazine

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Airport Magazine is published bimonthly by the AAAE Service Corporation Inc., a wholly owned subsidiary of the American Association of Airport Executives, and the Airport Research and Development Foundation.

Subscription price for AAAE members is included in the annual dues. U.S. subscription rate to non-members is $45 for one year. International rate for non-members is $75. Single copy price is $10.

Copyright 2006 by AAAE. All rights reserved. Statements of fact and opinion are the responsibility of the authors and do not necessarily reflect the views of AAAE or any of its members or officers.

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Airport Magazine | December/January 2007 9 uf up front

New Orleans cash flow over four years. The pro- foot VIP lounge scheduled to open gram is expected to cost the aviation in early 2008. Platinum member- Offers Relief board some $250,000 annually. ships won’t be sold until the lounge Interim Aviation Director Sean is ready. The New Orleans Aviation Board has Hunter stated, “We continue to work adopted a relief package to assist with our food and beverage master The airport as yet hasn’t estimated small businesses and subtenants par- concessionaire and look forward to the net revenue it will earn from the ticipating in the gifts and concessions recommending equal or similar bene- sale of Preferred Traveler member- program at Louis Armstrong New fits to those we gave to our news and ships. Michael Stewart, JAA’s direc- Orleans International. gift vendors.” tor-external affairs, said the airport is When Hurricane Katrina struck identifying large corporations in the the Gulf Coast in August 2005, the Jacksonville area as marketing targets small business owners/subtenants Jacksonville Soft for Preferred Traveler. of New Orleans Air Ventures Launches RT Vigilant Solutions will operate (NOAV), the airport’s news and gifts Jacksonville’s Preferred Traveler master concessionaire, were earning Program for the next 10 years. As of a net cash flow of approximately Jacksonville International is viewing November 29, 150 memberships had $365,000 annually, the aviation the rollout of its Registered Traveler been sold. The soft rollout of the pro- board said. Since Katrina, with the (RT) Program—which it is marketing gram was planned for December 2006. downturn in passenger traffic, the as Preferred Traveler—as an opportu- Airport officials said they antici- annual net cash flow has been nity to boost airport revenue by sell- pate the program will become part reduced to approximately $60,000, a ing ancillary services. of TSA’s Registered Traveler $300,000 negative impact. Since the airport isn’t plagued with Interoperability Pilot Program, The following terms are part of the long wait lines at its consolidated which will allow member travelers rent relief package: security checkpoint (11 to 12 minutes to use special security checkpoint —Waive percentage rent for is normal), officials have devised a lanes at participating airports across September 2005 through March 2006. three-tiered RT program to encourage the country. —Waive one-half of the contract sign-ups that couples access to a percentage rent from April 1, 2006, shorter checkpoint line with desir- through the earlier of a) June 30, able airport services. DFW Perimeter 2009, or b) the month after the airport “We have people who travel a cou- Taxiways A Go reaches or exceeds 90 percent of pre- ple of times a week,” commented Bing Katrina enplanements. Parkinson, president of the —Waive marketing fund and Jacksonville Aviation authority’s Dallas Fort Worth International refurbishment fund contributions Enterprise Division. “To the extent we (DFW) officials announced plans to in proportion to the reduction in can add services to make their stay at build a perimeter taxiway system, a rent percentage. the airport more effective, we will.” design concept aimed at increasing —Deferment of any past due rents safety and efficiency on the airport’s and marketing or refurbishment fund At full rollout, the program runways by eliminating hundreds of contributions until 2009. will offer: aircraft crossings a year. —Delete the obligation for continu- By building perimeter taxiways around the airfield, arriving aircraft ous operations for both NOAV and its • Silver Level Membership ($149.99): will be able to taxi around the air- subtenants to allow for “right-sizing” access to a special security lane of their operation consistent with port’s seven active runways rather passenger flow. • Gold Level Membership ($249.99): than waiting to cross them, airport —Restore and exercise the full five- access to a dedicated security lane officials explained. This change will year lease extension with NOAV, sub- plus a JAX-PASS that allows nonstop reduce the possibility of incursions ject to FAA approval. entry and exit in the airport garage and increases the use of runways for takeoffs and landings. The airport The relief package approved for the • Platinum Level Membership began work on the first perimeter concessionaires is expected to total ($349.99): benefits of Gold member- taxiway around the southeastern more than $1.1 million in additional ship plus access to a 5,000-square- 10 Airport Magazine | December/January 2007 news briefs

Unisys Corp. announced that its Belgian DFW subsidiary has expanded its relationship with the Brussels Airport Company through a new five-year IT outsourcing contract. Unisys Belgium will replace and manage the common infrastructure used by more than 80 airlines to issue tickets, route baggage and generate boarding passes. … Louis Armstrong New Orleans International Airport in late November opened a 350-space cell phone lot. … Wayne County Airport Authority (WCAA) lowered landing fees at Detroit Metropolitan for fiscal 2007. The change took effect Oct. 1, 2006, reduc- ing fees by 28 percent. … Megadata Corp. announced that Seattle-Tacoma International purchased a subscription to Passur FlightPerform, Orlando International bought the company’s RightETA, and WCAA bought its Pulse DFW experiences some 1,700 runway crossings per day. Sending aircraft around runway landing fee management system for ends on the new taxiways will lower this number as well as boost both safety and effi- Detroit Metropolitan and Willow Run. ciency for operators. … Nationwide Conveyor Specialists said it completed installation of a 308- quadrant of the 18,000-acre property tion, we were able to improve com- foot slope plate make-up unit for US this past October. munication between pilots and con- Airways at Boston Logan. ... Outdoor The first quadrant of the taxiway trollers. All of this makes for a safer advertising company JCDecaux SA won system will cost an estimated $66.7 working environment.” a 10-year concession contract, including million, with 75 percent of the fund- DFW experiences some 1,700 run- the extension option period, for adver- ing coming from FAA. The remainder way crossings per day. Depending tising at Los Angeles International and of the project will be funded by the on the traffic flow, some arriving Ontario airports. … Rapiscan Systems airport. The southeast quadrant taxi- aircraft must cross two runways to received a $13.2 million TSA contract way is expected to be complete by the get to the gate area. Adding perime- for phase two of the agency’s Security fall of 2008. ter taxiways will cut down on these Technology Integrated Program (STIP), DFW officials said the airport crossings, leading to a safer airfield covering orders for Threat Image teamed up with FAA and the and more efficient operations Projection Ready X-Ray systems and National Aeronautics and Space for carriers. peripheral equipment. … Susquehanna Administration (NASA) in 2003 to “This is a win-win-win,” Crites Area Regional Airport Authority test the benefits of a perimeter taxi- added. “By installing a perimeter (SARAA) named Timothy Edwards, way system. Air traffic controllers taxiway system, we will be provid- A.A.E., as acting executive director at and pilots who work at the airport ing a better and safer operating envi- Harrisburg International. … Los completed a virtual test of the system ronment for both pilots and air traf- Angeles World Airports appointed at NASA’s Ames FutureFlight Central fic controllers who devote them- David Shuter as the new deputy execu- in California that led to the planning selves to providing a safe and effi- tive director of project and facilities and design stage. “When we tested cient operating environment. The development services and Roger the system concepts, we were able to system will also provide the travel- Johnson as deputy executive director eliminate a significant number of ing public with greater efficiency for environmental services. … The runway crossings every hour,” said and fewer delays on the ground, get- Kansas City Aviation Department Jim Crites, the airport’s executive vice ting them off the gate or to their gate named Ian Redhead deputy director. president for operations. “In addi- faster than ever before.”

Airport Magazine | December/January 2007 11 up front MWAA

Dulles is building a $1.3 million AeroTrain system that will feature 29 cars and largely replace the iconic mobile lounges that have been connecting passengers with concourses and aircraft since 1962.

Dulles Shows Off have four distinct levels: depar- Currently, the service is available tures/ticketing, arrivals/bag claim, a for domestic flights operated by AeroTrain new security mezzanine, and the ter- American, American Eagle, Alaska, minal train station. Continental, Delta, Horizon, Washington Dulles International now Northwest, Ted, United and United has on display in the main terminal a Express/Skywest Airlines. prototype car of the $1.3 billion Remote Baggage LAWA Executive Director Lydia underground train system now under Drop For LAWA Kennard said, “The possibilities for construction at the airport. remote flight and baggage check-in AeroTrain is a rubber-tired, auto- are limitless. LAWA is exploring Los Angeles International has mated train system that will connect other future locations, such as air- implemented a remote airline and the airport’s main terminal to the port parking lots, hotels and rental baggage check-in service that allows airfield concourses. The 29 cars in car facilities, and possibly an off-air- U.S. domestic travelers to obtain the system will operate at speeds up port, drive-through facility.” boarding passes and check luggage to 42 miles per hour, delivering pas- for a nominal fee before arriving at sengers to their concourses within the airport. two minutes. Change In Stewart The new service is facilitated by By 2009 the train system will large- Los Angeles World Airports (LAWA) Leaseholder? ly replace the airport’s signature in cooperation with airlines at Los mobile lounges. Angeles International, TSA and The AeroTrain exhibit includes U.K.-based National Express Group Baggage Airline Guest Services information about the train, construc- PLC is talking to interested parties (BAGS) Inc. Locations that offer the tion methods and the overall Dulles about assuming the remainder of the remote check-in are the Van Nuys improvement and expansion program lease the company now holds for New FlyAway Bus Terminal, the Los called D2, which includes a fourth York’s Stewart International Airport. Angeles Convention Center, the runway and a new control tower. National Express said it deter- Union Station FlyAway and the Port When the total construction project mined to exit the airport lease to of Los Angeles Cruise Ship Terminal. is completed, the main terminal will focus in on its core bus and train

12 Airport Magazine | December/January 2007 up front

Introducing CIMS—An Integral RT Ingredient

The Transportation Security Clearinghouse (TSC), a wholly- unparalleled information management system,” said AAAE owned subsidiary of AAAE, began operation of the world’s most Senior VP Carter Morris. “Today, the pioneering technology of advanced interoperable information management system of trav- the CIMS will enable the rapid and secure deployment of elers’ biometric data, the Central Information Management an interoperable RT program. Tomorrow, the possibilities System (CIMS) on November 27. are endless.” The CIMS is necessary to ensure interoperability, security and With the CIMS fully operational, private companies such as efficiency in a nationwide Registered Traveler (RT) program. Saflink, Unisys, Verified Identity Pass and Vigilant are now able to The RT program provides expedited security screening process- operate interoperable RT services at participating airports across es and an extra layer of security for passengers who volunteer bio- the country. “A permanent, interoperable and nationwide metric and biographic information to a TSA-approved RT vendor Registered Traveler program will improve security and efficiency and successfully complete a TSA-conducted security threat assess- at airports for US air travelers and we’re proud to play such an ment. RT is a private sector program, supported and overseen by important role toward that goal,” Morris added. the Transportation Security Administration. The CIMS is responsible for several key functions, such as pro- By leveraging the customer service and aviation expertise of the cessing all records, interfacing with the TSA for background TSC, the CIMS was developed utilizing state-of-the-art technology checks, ensuring a chain of trust from vetted enrollments and from Daon, LG Iris Technology Division and Motorola. Within days issued credentials, and sending alerts to all service providers after TSA’s adoption of the Registered Traveler Interoperability regarding revoked credentials. Consortium’s Technical Interoperability Specification, TSC assem- Meanwhile, Unisys on December 1 formalized its contract to bled its team of tier-one biometric and identity management com- use CIMS for the RT program. The contract formalizes the TSC panies to meet the interoperability specification requirements by cost structure and schedule originally agreed to by Unisys and enhancing existing vendor solutions and utilizing best practices of other RT service providers when they designated the TSC as the the private sector. CIMS for the RT program in May. Deals with other RT providers “The TSC along with Daon, LG and Motorola have created an were pending at AM press time. A up front

business. “Airports are not planned to noted that Stewart International is only see good things ahead for our be part of the core portfolio long term,” the only airport now operated by stakeholders, for the airport and for the company said. National Express National Express. “When they first the Hudson Valley.” said it expects to make a selection in acquired the airport, they owned the near term of the new lease holder, two other airports, but have since and complete the transaction by year- taken advantage of favorable market A380 Gets Its end. No announcement had been made conditions and sold both,” Seliga at AM presstime. said. “Now we remain as the only Papers Charles Seliga, Stewart airport and they are focusing more International’s president and COO, on their other core businesses. I The FAA and European Aviation Safety Agency (EASA) on December 12 issued type certificates for the Airbus A380, completing a six-year effort and marking the first-ever joint certifica- tion by the two civil aviation agencies. The A380’s last round of pre-certifi- cation tests wrapped up on November 30 when a single aircraft completed an 18-day, 10-airport, around-the-globe route-proving trip. The latest round of technical route proving started on November 13 with four trips. The final trip was an around-the-world flight via both poles with stops in South Africa, Australia and Canada. At each desti- nation, the A380 performed “as expected,” Airbus said, including turnarounds that approximate “nor- mal airline operations.” Functionally tested included bridge docking, cleaning and catering, refueling and boarding procedures, Airbus said. Certification teams from the FAA and EASA began working on the A380 in 1998. Certification testing began in 2001 with systems testing. The plane first flew in April 2005. Since then, five aircraft have logged some 2,600 flight-test hours on about 800 flights to 38 airports. “From a certification standpoint, this was a huge challenge for the FAA and our European colleagues,” said FAA Administrator Marion Blakey during a ceremony held in Toulouse, France, marking the joint certification. “This is the first-ever concurrent certification between EASA and FAA. Closer cooperation amongst our technical specialists made it happen. We’re grateful for that. The FAA is working hard to run more like a business, and con- current certification projects can help us get there.”

14 Airport Magazine | December/January 2007

up front

One product of A380 flight tests On departures, light or aircraft are lower than many figures plugged and related certification work is new must be separated from A380s by at into models. guidance from the International Civil least three minutes before departing, Aviation Organization (ICAO) on sep- while heavy aircraft must have two- aration requirements between A380s minute separations, ICAO said. More EDS and other aircraft. Under the updated The in-flight separation distances Funding Urged guidance, issued in October, an air- could be revised further following craft following an A380 on in the more data gathering and analysis, approach or departure phase of flight ICAO said. AAAE and ACI-NA have jointly must be seperated by at least four The reduced separations could lead urged key members of Congress to miles (other A380s), six miles (wide- to more rosy projections on the expedite the installation of inline bodies besides A380s, or “heavy” air- A380’s impact on airports’ traffic explosives detection systems (EDS) at craft in ICAO terms), eight miles patterns and delays. Many airports additional airports by providing (most narrowbodies or “medium” air- have conducted simulations to increased funding. craft), or ten miles (all other, or gauge how A380s will change their Noting that the incoming “light,” aircraft), depending on its operating environments (AM, Democratic leaders of the House and size. The previous guidance, issued October/November 2006, p 42). And Senate have pledged to adopt recom- in fall 2005, recommended 10-mile while they mostly used figures below mendations of the 9/11 Commission separations between the A380 and all ICAO’s original 10-mile, across-the- soon after the new Congress convenes other aircraft on approach. board standard, the new separations in January, the associations asked lawmakers to act on the commission’s recommendation to increase funding for EDS installation. The most direct approach to boost EDS installation funding is to increase from $250 million to $650 million the amount of revenue from the $2.50 passenger security fee that is required to be devoted to inline EDS installation, the associations wrote in a letter to Homeland Security Designate Bennie Thompson (D-Miss). “While there are several other approaches to expedite EDS instal- lation at airports that merit future consideration, extending the utiliza- tion of the Aviation Security Capital Fund and increasing the amount of mandatory spending available for in-line systems will produce imme- diate results to the benefit of the traveling public and all Americans,” the associations explained. At the nine airports where TSA has made investments in inline sys- tems through its Letter of Intent process, the agency has estimated that it would recover its initial investment in just over a year and save $1.3 billion over seven years, the airports told lawmakers. Inline The Airbus A380 was deemed safe for flight by the FAA and EASA on December systems at those nine airports will 12, earning the first-ever joint type certification issued by the two agencies. reduce by 78 percent the number of TSA baggage screeners and supervi- sors required to screen checked

16 Airport Magazine | December/January 2007

up front

baggage from 6,645 to 1,477 that could be used to meet other NTSB Wants according to the Government critical security-related needs,” the Accountability Office. associations said. “Deploying inline New Departure “Unfortunately, the federal gov- systems at additional airports across Procedures ernment has been incredibly slow in the country will greatly enhance moving to make the necessary capi- security, produce significant budget tal investment in inline systems savings for the federal government The FAA should order airline opera- beyond a handful of airports—a that can be used for other security- tors to establish specific procedures missed opportunity to enhance related priorities, and enhance trav- that crews would use to positively security and achieve budget savings eler convenience.” confirm and double-check they are using the correct runway before tak- ing off, and provide guidance to crews on using unlit runways at night. That’s the word from the National Transportation Safety Board (NTSB), which communicated the recommendations in a December 13 letter to the FAA. Specifically, the board wants oper- ators to “establish procedures requir- ing all crewmembers on the flight deck to positively confirm and cross- check the airplane’s location at the assigned departure runway before crossing the hold-short line for take- off.” NTSB also asked the FAA to require airlines provide “specific guidance to pilots on the runway lighting requirements for takeoff operations at night.” The recommendations stem from the board’s probe into the August 27, 2006 pre-dawn crash of Comair flight 5191 at Lexington, Kentucky’s Blue Grass Airport and other incidents during the past two decades. In 1989, the board issued a related recommen- dation, calling on the FAA to order part 121 and part 135 carriers to dou- ble-check aircraft heading indicators before initiating takeoffs. The FAA responded by issuing advisory mate- rials to operators. However, the spate of reported incidents since then con- vinced the board that the FAA needs to mandate procedures. Meantime, the probe into the Comair accident continues. Although many questions remain unanswered, investigators know that flight 5191’s crew used runway 26, a 3,500-foot general aviation runway, instead of runway 22, the 7,000-foot air carrier runway that air traffic control cleared it to use. Runway 26 has no opera- tional edge lights, while runway 22

18 Airport Magazine | December/January 2007 up front

does. The crew noted the lighting dis- officials crafted a plan, communicat- nology as well as investing in new crepancy during the takeoff roll, “but ed the key parts to the aviation com- machines, processes and systems. did not use that information to munity, and had it up and running. On Registered Traveler (RT), reevaluate whether they were on the The key, he said: effective communi- Hawley said the program will “go its correct runway for takeoff,” NTSB cation between stakeholders on a own course, and we will be there to said in the recommendation letter. need-to-know basis. support it.” Creativity on the airport The aircraft ran off the end of runway Overall, Hawley said TSA must and provider fronts will be encour- 22 with its nose wheel still on the focus on getting “the most reliable aged, as long as TSA and the traveling ground and crashed into a ridge. sets of systems” to do the job. This public aren’t burdened, and security A The board also noted that, “at means using affordable, proven tech- standards are maintained. the time of the accident, both run- ways had appropriate runway hold- ing position and taxiway location signs at the taxiway entrance to each runway.” (Editor’s note: see page XX for a story on how Blue Grass and its partners responded following the accident.)

TSA Outlines Priorities

The top TSA official outlined the agency’s near-term aviation security priorities at a one-day security sum- mit in Arlington, Virginia, December 11, underscoring that while aviation will never be 100 percent secure, the system in place is a very solid one. “Nothing keeps me up at night,” TSA Assistant Secretary for Homeland Security Kip Hawley told delegates at the Sixth Annual AAAE/TSA/DHS Aviation Security Summit. “We’re now at the point where we have a system where we’re connected. The best that can be done on the intelligence side…is being done. The level of connectivi- ty that wasn’t there on 9/11/01 is there today.” Hawley and other officials stressed that while technology will continue to play a key role in keeping aviation secure, establishing tight and regular lines of communication—both within the U.S. government and across bor- ders—is a major factor in the system’s growing strength. He cited the foiled August 2006 plot to smuggle explo- sives disguised as everyday liquids aboard airliners in London as a prime example. Within hours of learning about the plot from U.K. officials, Department of Homeland Security

Airport Magazine | December/January 2007 19 co corporate outlook

Enhancing Non-aeronautical Revenues: The Evolving Airport Business Model

egional, national, and international eco- goods and services are being filled at facilities nomic competition, evolving business mod- located in close proximity to airports and delivered Rels with increased reliance on just-in-time next-day to far away destinations and, in some deliveries and fluctuations in air travel demand all cases, before the end of the working day. influence the way airport managers think about There is no question that airport enterprises are aeronautical and non-aeronautical revenues. poised to capitalize on the worldwide shift in busi- Not that long ago, when airport executives used ness practices. How effective airport managers, the phrase “creative financing,” they were often local economic development officials, and political referring to less expensive ways to borrow money, leaders are at recognizing this change in global changing the percentage of gross and/or net rev- business dynamics and taking advantage of the enues collected from concessionaires, increasing opportunities it presents remains to be seen. the fees paid by rental car companies, optimizing In the coming decade, more airport operators and public parking rates, charging trip or privilege fees sister agencies (development authorities, city plan- to off-airport transportation providers and hotels, ning and economic development departments, met- etc. Today, progressive airport executives are con- ropolitan planning organizations, city and state By James T. Jarvis By James T. sidering entirely new sources of revenue to make transportation departments, etc.) will work as part- their airports more competitive and attractive to ners developing lands around our large-scale mul- airlines. Executives are tapping into market forces timodal transportation facilities. In some instances and development opportunities beyond the airport the view (if not the technical definition) of the tra- boundary as a means of improving the bottom line ditional airport master plan will evolve to that of an and decreasing the financial burdens of their prin- airport comprehensive plan. With that evolution, cipal tenants. Examples in the U.S. include for- airport managers and local and regional govern- ward-thinking executives at the airports serving mental agencies will realize the financial benefits Dallas-Fort Worth; Jacksonville, Florida; of becoming partners in airport-related develop- Minneapolis-St. Paul; Ontario, California; ment. The results will be advantageous not only Pittsburgh; and Washington, D.C., among others, from an airport finance perspective, but also from who are pushing the envelope of traditional airport regional and national competitive standpoints, as business practices while remaining cognizant of evidenced by the ongoing development plans sur- and avoiding issues related to revenue diversion. rounding airports such as those serving Bangkok, In many cases, large metropolitan airports are no Hong Kong, Korea’s Incheon City, Amsterdam and longer being viewed as blights on the landscape, Singapore. The number of public/private partner- but as nodes in the global economy. The days of ships in developing airport land in the U.S. will planning or zoning for heavy manufacturing, auto grow, as will the need for airport managers to body shops, and other land uses often considered become conversant in the business practices of pri- “compatible” with noisy airport environs are wan- vate developers. ing. Microeconomic engines are emerging around Without question, the business model of U.S. air- airports as a result of the world’s economic shift to ports is evolving more rapidly than ever. Whether mass customization and just-in-time delivery logis- or not airport managers in the U.S. can break tics. Today, Class A office parks, conference facili- through geopolitical barriers to off-airport land ties, high-tech assembly plants, merchandise development will determine how well U.S. airports marts, and consumer product distribution centers will be able to compete in the global economy. that can benefit from the opportunities offered by frequent nearby air passenger and cargo services James T. Jarvis is vice president of Ricondo & Associates, Inc., an avia- are taking the place of the unsightly and low-rev- tion consulting firm (www.ricondo.com). Contact him at [email protected] or 703-519-2181 enue-producing land uses of yesterday. Orders for

20 Airport Magazine | December/January 2007

ev executive view

Tragedy Underscores Perseverance of Partnerships

t is no secret that the success of an airport provided valuable family assistance services and depends on the support of the community it food and supplies for our first responders. Iserves. At Blue Grass Airport we have focused So what makes these partnerships unique? They strongly on serving our community and partnering did not form due to the tragedy. They have existed with its members. We have solid relationships with in full strength with years of hard work. Blue Grass our neighbors, sporting and arts organizations, area Airport has actively involved the local community corporations, chambers of commerce, members of in its master plan and construction projects. For the aviation community and leaders in the hospi- example, Blue Grass Airport formed a Citizens tality industry. Together, we have created and Advisory Committee five years ago to assist in accomplished many things. And, on August 27, long-term planning. This group was comprised of 2006 during the tragedy of flight 5191, we part- individuals who supported airport expansion and nered in a way we never expected. those who did not. It included elected officials, On this solemn occasion, Blue Grass Airport was neighbors, home owner associations and members assisted by many members of the local community of the corporate community. These individuals who provided their services when it was needed had different needs and different concerns, but most. Our sincere thanks go to each and every one together they formed long-term plans that would of them. Their professional and gracious acts of benefit everyone. by Michael Gobb, A.A.E. hospitality meant so much. Being a good partner isn’t always easy—it As airport executives, we spend much of our requires good listening, helping when not asked, career training on how to lead an airport and its initiating gestures of kindness and showing grati- community through an tude. During the aviation accident. tragedy of 5191, we did- Emergency manuals …in all of the investiga- n’t have to ask our part- and plans are written, tions she has been a part of ners for help. They sim- mock disaster exercises ply appeared. They are performed and she has never experienced assisted wherever they training classes are could. The accident attended. You hope and this level of cooperation occurred off airport pray that an accident and teamwork. property, but discus- will never happen at sions about whose your airport, but always “turf” it was never know you need to be prepared to react. On August came up. After years of working together, we have 27, Blue Grass Airport’s team responded immedi- built relationships with these organizations and ately as it has trained to do so everyday. It would everyone trusted each other to perform their duties. be unfair to say, though, that we acted alone. The dedication and selflessness of our partners is The city’s police division, fire and emergency unmatched and together we showed Lexington, the services division and sheriff’s department assisted U.S., and even the world, how strong the Bluegrass in the first response and provided roadway control community can be. and security on-site and in the terminal. Keeneland From across the country, we have received mes- Race Course, Lexington’s world-renowned race sages of support from airport officials and members track and dear neighbor, provided facilities to the of the aviation community. We have been touched overwhelming number of members of the media by your offers to assist us in any way possible. Of that our space simply could not accommodate. Our course, we would be amiss to not mention the local hotelier, The Crowne Plaza Campbell House, extraordinary work that has been completed and immediately opened its doors to the families, and continues to be completed by the National the American Red Cross and the Salvation Army Transportation Safety Board. This world-class

22 Airport Magazine | December/January 2007 group of investigators arrived at the airport just Blue Grass Airport was overwhelmed by the com- hours after the accident and immediately began passion and outpouring of support following the their work. At a recent police awards banquet, we accident. So many individuals of the community— were privileged to have NTSB member Deborah those who lost someone they knew and those who Hersman as the guest speaker. Ms. Hersman gave had no relation or connection—came to the airport Blue Grass Airport and the Lexington community to show their support. Blue Grass Airport created a the highest marks for its response. She stated that banner for family members and visitors to sign with in all of the investigations she has been a part of messages of love and support. Within days, hun- she has never experienced this level of cooperation dreds of individuals left personal greetings, flow- and teamwork. ers, wreaths and mementos. This banner has now We are proud of the work our team performed in been moved to our local aviation museum, where response to this accident. Our first responders have curators and museum specialists are working to received numerous awards for their heroic efforts preserve these items for years to come. in saving the life of the lone survivor, First Officer The Lexington community continues to support James Polehinke. Blue Grass Airport’s public safety and pray for the families of those on flight 5191, team demonstrated courage and a selflessness that and we add our prayers and thoughts to theirs. We put the well being of others ahead of their own are humbled by the support we have been shown, safety. Their commitment to public service is and we strive every day to deserve the friendship admirable, and we are glad they have been recog- and assistance of our partners and hope to be that nized for their exemplary response. same valuable partner in return. This terrible tragedy has affected many of us deeply with the loss of loved ones and dear friends. Michael Gobb is executive director of Blue Grass Airport. Contact him at [email protected]. architecture

a new order in

“Any new designs must be flexible Terminal Design enough to accommodate last-minute changes in the least costly and disrup- tive manner,” she said. “You could be By Paul Seidenman and designing a facility with one set of David J. Spanovich security mandates in mind, only to find out that by the time it opens those In the not-so-distant future, passen- rules have changed completely.” gers will go from drop-off into termi- McKenney explained that space nal buildings largely devoid of the requirements for security screening fortress-like ticket counters and their have grown exponentially. She cited long lines. With perhaps a quick stop Oakland’s recently completed Terminal at a kiosk for an e-ticket boarding 2 expansion project. “Since X-ray and pass and baggage check, they’ll hand inspection of carry-on luggage breeze through security and enjoy the slows down the screening process, we pleasures of a huge concourse area found that we needed to increase the that is more like a shopping mall than number of security check points. To do a place to board aircraft. If this that, we had to move them to what had sounds far-fetched, airport authori- been the terminal’s baggage claim area ties and architects would say that it’s and relocate it to new space, which was all but here today in the designs of added to the project.” new airport facilities that are on the Other new terminal projects have brink of opening or in the form of had to do the same. Under its original computer-generated graphics. planning in 1999, the design of the Simply put, security concerns com- new American Airlines terminal at bined with 21st century technology New York’s JFK International Airport have caused airport authorities and called for baggage screening to be designers to rethink design and space done in the terminal lobby. The allocation. That same rethinking is events of 9/11 changed that, accord- calling for greater flexibility, accord- ing to Laura Einspanier, American‘s ing to Kristi McKenney, manager, avi- vice president, corporate real estate. ation planning and development for “We had to accommodate an inline the Port of Oakland, California, baggage explosives detection system which operates that city’s interna- (EDS) below floor level,“ Einspanier tional airport.

24 Airport Magazine | December/January 2007 HNTB

Airport Magazine | December/January 2007 25 architecture THE METAL INITIATIVE THE METAL

Thanks to automated ticketing and check-in, the focus of airport design is shifting away from the ticket hall and toward the concourses, with security issues and technology dominating trends in terminal design.

THE METAL INITIATIVE that kind of design has become imper- the construction phase on 9/11. As a ative. Given the increased amount of result of the security mandates, a scrutiny, you don’t want to subject number of last-minute changes had to your customers to yet another securi- be made. Along with blast-resistant ty clearance at a connecting point.” structural changes, additional space Southwest also insisted that the had to be allocated to checkpoints in original design incorporate intersti- the facility, which serves as the air- tial space, which could be used for port’s new international terminal. the installation of an inline EDS. “We expanded the number of securi- That, reported Shelswell-White, was ty lanes by creating three check based on a recommendation from the points—one each in the north and Gore Commission, which looked at south ticket hall, and one in the center airport security following the July between the two—which processes 1996 TWA Flight 800 accident. passengers who already have tickets, explained. “At the same time, In fact, he noted, when the terminal are not checking baggage, or are mak- because passenger screening became opened in August 2006, it was ing connecting flights,” Fegan more complicated and restricted, we equipped with five L3 Examiner remarked. “Fortunately, we had the had to devote a larger amount of model 900 EDS machines located space to do this in the original design.” space to the checkpoints in order to within the interstitial space below minimize the time at the security the floor. The machines can process Rethinking space screening line.” up to 2,500 bags per hour. allocation When Southwest Airlines moved “Southwest also wanted the new Security has had a major impact on into a new terminal at Baltimore/ terminal to provide an abundant where today’s passengers spend most Washington International Thurgood amount of security checkpoints,“ of their time prior to boarding flights. Marshall Airport (BWI) last August, Shelswell-White stressed. “Even in Now that they are arriving earlier to security considerations had a major 1999 it was becoming clear that the clear the checkpoints, more time is impact on its design, which was also checkpoints were starting to jam up being spent in the airport’s concourse conceived in 1999. The terminal has and were only going to get worse.” area and less in the large ticketing 26 gates, all of which are leased by As a result, the new terminal can halls—pre-security. That, in turn has Southwest and located behind a single accommodate 11 security checkpoint prompted designers to rethink space security checkpoint. In that way, pas- lanes, which Shelswell-White said allocations for concessions, a major sengers connecting to other Southwest was based on a projected maximum source of airport revenue. flights at BWI do not have to contend of 260 flights per day, with full uti- “As airport design evolves, there with another security procedure. lization of all 26 gates. will be almost no concessions on the “That was actually planned prior to Jeffrey Fegan, A.A.E., chief execu- pre-security side,” said Douglas 9/11 because we envisioned a consid- tive officer of Dallas-Fort Worth Stephen Jones, design manager at erable amount of growth for us at International Airport (DFW), reported California’s Norman Y. Mineta San BWI,” said Edward Shelswell-White, that the airport’s new two million Jose International Airport, which is the Dallas-based airline‘s regional square-foot Terminal D, which in the process of a major terminal director of properties. “But since 9/11 opened in July 2005, was well into redevelopment project. The project

26 Airport Magazine | December/January 2007 HNTB

includes the opening of a new termi- That was based on changes in the Terminal development project is nal building in 2010, and the remod- terminal’s initial concourse design, underway, plans call for nearly all of eling and expansion of an existing which called for 55 gates. After 9/11, the concessions to be located beyond one within two years. As Jones point- when demand fell off, the number the security checkpoint, according to ed out, the new terminal’s design has was reduced to 36. Cutting 20 gates, Jon Hypnar, the Wayne County Airport shifted most of the concessions to the Einspanier said, made the concession Authority’s North Terminal redevelop- post-security area. area relocation possible. ment director. When it opens in sum- “Moving concessions to the con- At Detroit Metropolitan Wayne mer 2008, the facility will have 26 courses is probably one of the biggest County Airport, where a new North gates serving Southwest, American, changes in terminal design within the past five years,” Jones remarked. “With less certainty about the time it will take to get through security, passengers are arriving earlier and going immediately to the checkpoints. After that, they will want to shop or have something to eat before getting on the airplane, or to take aboard because there is less in- flight food service today.” Interestingly, as Jones noted, the airport restaurant philosophy has undergone a “full-circle” transforma- tion, of sorts. “Years ago, airport design provided for formal, sit-down type restaurants, but then, the trend shifted to fast food. Now, it’s back to the traditional restaurant, but with a casual dining approach. Designers will have to plan for this.” American’s Einspanier reported that due to increased space require- ments for security at the airline’s new JFK terminal, space for concessions had to be subtracted from the pre- security area. “We had to look at alternative spaces that were original- ly not going to be used for conces- sions, and ultimately, about 98 per- cent of concession space was relocat- ed behind security.”

Airport Magazine | December/January 2007 27 United, AirTran, Spirit, US Airways, off point for all for-hire transport, gates. Another 20,000 square feet of Lufthansa and British Airways. including taxi cabs, vans and buses. concession area is situated along the When planning the terminal’s con- Hypnar reported that some consider- walkways within the building and in cession area, designers took into ation is now being given to include the international arrivals area for the account “three levels of anxiety” that limited concession space there, as meeters and greeters. today’s airline passengers experience: well as in the baggage claim area. “We Fegan added that flexibility is as getting to the airport, parking, and could permit small retail operations much a key in concession space plan- going through the security checkpoint. such as a specialty coffee shop or ning as with security. “There are con- “Once the passenger has gotten newsstand, but the major focus will cessions today that nobody would through all of that, the anxiety level is be on the post-security area,” he said. have anticipated seeing in an airport greatly reduced,” Hypnar noted. “Even before 9/11, we did not antic- 10 years ago, such as wine shops, more “Knowing this, we concluded that ipate that people would buy a lot of upscale restaurants, and even day people do not want to spend much things prior to going through securi- spas,” he says. “As the retail market time in the pre-security area, and for ty,” said DFW’s Fegan. “That’s why changes, you have to be able to accom- that reason, there will be no conces- more than 95 percent of the conces- modate different kinds of concepts.” sions located in that part of the termi- sions in Terminal D are post-security.” While there may be a trend toward nal’s departure level.” He noted that both the north and putting most concessions on the con- The facility’s design incorporates a south ends of the terminal have a courses, at least one architect argues separate ground transportation center 40,000 square foot concession village that there is still a need at today’s air- connected to the North Terminal via a in the middle of the concourse floor, ports for shops and restaurants to be pedestrian bridge. It will be used which is easily visible beyond the located in both the pre- and post- exclusively as the pick-up and drop- security check points and from all security areas of terminals.

28 Airport Magazine | December/January 2007 HNTB

Within five years, no more than about 10 percent of passengers boarded will require agent-assisted check-in.

needs to be along a steady stream of In fact, Michejda said, the use of people because it depends so much kiosks and remote check-in sites have on walk-in traffic. You lose that if actually helped by enabling passen- concessions are only on one side or gers to move through airports faster, tucked away in a corner.” allowing for cutbacks in space requirements. “One check-in kiosk Remote check-in trends can replace two to three ticket-agent In addition to concession space place- positions,” he noted. ment, another concern for today’s ter- Passengers are adapting. “The way minal designers is the ticketing hall— that people use ticket lobbies has the terminal’s main lobby. According changed more in just the last five years to Al Michejda, national director of than in the previous 10 to 20,” said aviation architecture for HNTB Oakland’s McKenney. “Many are now (which served as lead architect on the checking in for flights at home using DFW Terminal D project), the tradi- their desktop or notebook computers, tional check-in and ticketing process and this has reduced the need for lobby is becoming more decentralized. space devoted to check-in counters.” “A large part of this is being driven San Jose’s Jones pointed out that “You really need to have a balance by a trend toward check-in at remote thanks to automated ticketing and and not locate the overwhelming facilities such as hotels,” Michejda check-in, the focus of airport design majority behind security,” said C. noted. “If we are going to move to is shifting away from the ticket hall Keith Boswell, a San Francisco-based that, it means that there is no longer and more toward the concourses. partner in the well-known architec- any need for a great amount of ticket- “The security checkpoint is now the tural firm of Skidmore, Owings and ing and baggage checking space. This airport’s new primary entry area Merrill (SOM). The company was the means that more of the space devoted because more passengers are bypass- lead architectural firm for the interna- to the ticket hall will shift to the post- ing the ticket hall.” tional terminal at San Francisco security concession and gate areas.” In Jones’ view, the ticket lobby will International Airport, which opened Coupled with this, said Michejda, be more for passengers with special in 2000. “At the new international ter- is that cutbacks in airport funding needs, such as those traveling with a minal a good many are pre-security, and the depressed finances in the air- large number of bags to be checked. but there are also a number beyond line industry have prompted archi- But, he stressed that based on input the security check points,” he added. tects to move to a less is more design from the airlines serving San Jose, Boswell reported that SOM approach for airport terminals. few passengers will require agent designed the building so that the con- “Today, the architect has to strike a assisted check-in. cessions would be along the path of balance between the increasing “Those airlines are telling us that travel from ticketing to the aircraft— demand for air transportation and the within five years, no more than about in both the terminal and concourse fact that there is considerably less 10 percent of passengers boarded will areas. “Airports are not primarily a funding to work with—but still come require agent-assisted check-in.” retail destination, so whenever you up with something that will result in Along this line, as American’s have retail space in an airport it a positive passenger experience.” Einspanier noted, if its new JFK ter-

Airport Magazine | December/January 2007 29 HNTB

minal were designed today it would have moved it to the terminal.” be totally different from the facility Hypnar added that, in addition to originally planned in 1999. those located in the ticket lobby, “This is because of the technology kiosks will be positioned within the that has come to passenger check-in,” ground transportation center. Ticket she said. “For example, the original counter and curbside baggage check design of the terminal, which will in—for those arriving in private handle both international as well as cars—will also be available. domestic passengers, called for 235 “When designing the North ticket counter positions. That has Terminal, we looked very hard at the been reduced to just 100 positions, future of airline check-in and realized which has opened up an area that that until now the ticket counter was will accommodate 30 self-service the focus point of check-in. But our baggage check-in positions. That, expectation is that this will along with a multitude of self-service decrease,” Hypnar said. “Because of check-in machines for passengers this, when the terminal opens, it will without baggage, is what has reduced be at a point of transition away from the requirement for ticket counter the ticket counter and more toward positions by 135.” the home based or automated check- All of the self-service areas, in. As a result, the design gives the Einspanier explained, will be as intu- airport the opportunity to take advan- itive as possible and located along the tage of both concepts.” path of travel from where the passen- To accomplish this, the size of the gers enter the terminal to where they ticket counter was reduced somewhat, arrive at the security checkpoint. but not to any large extent, he noted. The ticket lobby at Detroit’s new “This means that in the future there North Terminal has also been will be options for the kiosks to take designed with “a heavy emphasis” on over more of the ticket hall space.” e-ticket kiosks, but as design director While security issues and technolo- Hypnar pointed out, the goal is to gy are setting trends in terminal give passengers multiple options. design, there will always be unantici- “Along with kiosks dedicated to pated events or technology changes specific carriers, there will be a large that will make those same trends out- number of common use, Internet- dated. But as DFW’s Fegan explained, based machines,” he said. accommodating those changes comes “Passengers will see a touch screen down to size and flexibility. “If you displaying the logos of all the airlines build your terminal big enough and serving the terminal. By touching the with enough flexibility, you should specific airline logo, the passenger be able to provide for any changes will be automatically connected to that come along.” A the carrier’s screen via an Internet- based connection. We have taken the Paul Seidenman and David Spanovich have been covering aviation and aerospace for more than home-based check-in concept and 25 years.

30 Airport Magazine | December/January 2007 79TH ANNUAL AAAE CONFERENCE AND EXPOSITION

June 10 - 13, 2007 • Washington Convention Center

Hosted by Metropolitan Washington Airports Authority

For registration details, contact the AAAE Meetings Department. For exhibit details, contact the AAAE Sales and Marketing Department. 703.824.0504 • www.aaae.org • [email protected] okaloosa

Construction On The Fly By Darin R. Larson, P.E. Photos provided by PBS&J

Okaloosa Regional Airport was planning a new passenger terminal when 9/11 struck. But the redesigned, award-winning project still opened under budget and ahead of schedule.

32 Airport Magazine | December/January 2007 ll construction projects increased dramatically. AirTran encounter unforeseen cir- added flights in 1995 and Continental cumstances. But the termi- added flights in 1999. As a result, the nal expansion project at old terminal was desperately in need AOkaloosa Regional Airport—begun of expansion. just prior to the terrorist attacks of “We were crawling all over each September 11, 2001—is unusual other in there,” Airport Director because of all the unforeseen changes Jerry Sealy, A.A.E., said. “We really that had to be made. needed to expand.” What resulted is a visually impres- sive and functionally efficient struc- Plans put on hold ture that stands as a tribute to the The Okaloosa Regional expansion effectiveness of the team that success- project began in a straightforward fully tackled these challenges. That manner. In September 1999, the success is largely due to the work of a Okaloosa County Commission gave collaborative planning and construc- program manager PBS&J notice to tion management team that adapted proceed with design development for

The loss of AirTran would vastly alter the airport’s financial outlook. Then came September 11.

to those changes without missing a a new terminal at the airport that step. The team often changed course would accommodate the increase in in midstream while still respecting air traffic while aesthetically reflect- budget limitations and opening ahead ing the Emerald Coast’s subtropical of schedule, just in time for the busy environment. 2004 holiday season. Soon after, PBS&J hired Gresham Located near Fort Walton Beach Smith and Partners (GS&P), an archi- and Destin, Florida, midway between tecture/engineering firm with airport Pensacola and Panama City, Okaloosa experience, to provide the design for Regional Airport operates on 108 the new terminal. In June 2000, con- acres leased from Eglin Air Force struction-management-at-risk (CM-at- Base. American Eagle, Continental risk) firm Centex Construction Express, Delta, ASA, and Northwest Company was hired. By August 2001, Airlines all serve the region, carrying construction documents were final- more than 800,000 passengers a year, ized and contracts had been put out The new facility was originally scheduled to for bid. be completed during late December 2006 with direct service between Houston, but, through the collaboration and dedica- Dallas, Memphis, Atlanta and Tampa. That same month, the airport tion of the project team, Okaloosa The airport’s original 38,000- received some bad news. AirTran, Regional’s new passenger terminal opened square-foot terminal was built in one of the airport’s largest customers, on November 16, 2004, just before the hol- 1973 and housed only one carrier. announced it would be relocating in iday-season rush. Population growth accelerated in the November to Pensacola Regional late 1990s and airport traffic Airport. Like many airports, Okaloosa

Airport Magazine | December/January 2007 33 okaloosa

The new Okaloosa Regional passenger terminal is sized to handle the growth demands of the airport for the next several years, and has plenty of room for expansion - a big change from the vastly undersized and outdated building it replaced. In design and capability, the new facility provides an impressive gateway for both leisure and business travelers to Florida’s Emerald Coast region.

Regional operates as an enterprise decision was made to put the project operation, supporting itself entirely on hold. The loss of a major tenant, through revenue and other self-gener- new security requirements, and a ated sources of income. new set of Florida building codes that The loss of AirTran would vastly increased wind-loading and structur- alter the airport’s financial outlook. al design requirements would mean Then came September 11. “We didn’t added expense. know how the aviation industry was But using the old terminal remained going to react to the attacks,” said out of the question. So the airport’s Sealy, “and AirTran was responsible financial staff and the project design- for nearly a quarter of the flights at ers went back to the drawing board. Okaloosa Regional. The one-two What emerged from the period of punch really put us in limbo.” uncertainty was a redefined, redesigned version of the original con- CM-at-Risk Option cept, refinanced and re-engineered. At a November 2001 meeting of the Probably the most important factor Okaloosa County Commission, the leading to the success of the Okaloosa

34 Airport Magazine | December/January 2007 “When you approach a project this way... the CM becomes less of an adversarial partner and more a member of your staff.”

Building a project team the project team from the earliest PBS&J established and maintained a stages of planning and design, creat- detailed cost control system that ing a collaborative team environment monitored the costs of construction that benefits the communication against the program budget funding process throughout the duration of sources. With the CM-at-risk contrac- the project. tor responsible for managing its con- “When you approach a project this struction costs with respect to the way,” Sealy said, “the CM becomes guaranteed maximum price, the team less of an adversarial partner and was better able to focus on dealing more a member of your staff.” with overall construction priorities. Other advantages include pre-con- “It really eliminates a lot of the dis- struction reviews and the construc- tractions,” said Sealy. “When you tion manager’s contribution to a team Regional expansion was the decision don’t have to worry about how to deal approach. In Okaloosa Regional to build the project under a construc- with each specific change order, you Airport’s terminal expansion, this tion-management-at-risk contract. In can more easily get your hands included being a part of the meetings effect, the CM-at-risk contractor around the entire project.” with airlines and other airport ten- becomes a partner in project manage- Another positive aspect of the CM- ants in design and planning discus- ment, carefully overseeing all con- at-risk option is the inclusion of the sions of the coordination necessary tracts and work of its subcontractors construction manager/contractor on for tenant fit-up. to assure the guaranteed maximum price is not exceeded. The CM-at-risk contractor partici- pated in the review of design devel- opment and construction docu- ments, provided preliminary con- struction cost estimates, value engi- neering to help keep the project within budget, and a guaranteed maximum price to construct the new terminal. This contracting option has proven successful in other areas of construction, but is only now beginning to prove its util- ity in airport related projects.

Airport Magazine | December/January 2007 35 okaloosa

from $18 per square foot to only $23 Airline fees increased from $18 per per square foot, with competitors square foot to only $23 per square foot, charging $28 to $30 per square foot. As a CM-at-risk project partner, with competitors charging $28 to $30 Centex Construction also brought two critical budget improvements to the per square foot. table. First, its staff carefully scruti- nized all subcontracts for possible New staging strategy idea now would be to build the new overlap and cost savings, renegotiat- Some elements of the re-engineered terminal, move airline operations in, ing the subcontracts where necessary. new terminal stayed the same: expan- then demolish the old terminal. At the same time, the staff identified sion of the runway apron, a new par- PBS&J coordinated with the air- all purchases that could be procured allel taxiway and expanded passen- lines and the CM to ensure there was under the county commission’s tax- ger parking. However, in order to stay minimal impact to the airlines and deferred status. Additional sales-tax within the airport’s budget, value the traveling public during the con- savings were made available and were engineering was performed to identi- struction process. The airport used allocated to project-critical improve- fy potential cost savings. temporary covered walkways to shel- ments such as improving the quality of A number of recommendations ter passenger traffic as it moved past security related screening equipment. were implemented. For instance, the new construction. The construction management capacity for future growth within the timeline also underwent critical terminal footprint was limited. This Adjusting the budget included eliminating an airline dou- To accommodate increased costs, ble-ticket counter and associated air- the project financial scheme also line ticketing office, narrowing the underwent extreme scrutiny. The concourse hold rooms, and shorten- airport’s finance staff made two ing the overall length of the con- important contributions. course (deleting one passenger board- First, the staff determined that the ing bridge). In addition, a security loss of AirTran would amount to landscaped buffer was added only a seven percent loss in traffic between the existing parking lot and and income. Next, the finance staff the new terminal. discovered a source of project fund- The original plans called for demol- ing in the Military Airport Program, ishing the old terminal and construct- available to Okaloosa Regional ing the new one over its footprint, with because of its location on Eglin AFB. a temporary passenger facility located Through this and other strategies, to one side. After 9/11, security the staff was able to lower the requirements made both the use of a amount of bond financing from temporary facility and the design of a more than $17 million to $10.8 mil- bufferless terminal impossible. lion, dramatically reducing debt A new construction staging strategy service and overall project costs. emerged. The location of the terminal This allowed the airport to pass the was shifted to the rear of the old ter- savings along to the airlines. minal, instead of replacing it. The Ultimately, airline fees increased

36 Airport Magazine | December/January 2007 scrutiny. Original plans were built Johnson conducted numerous air- Successful conclusion around an 18-month construction line and airport tenant coordination The compressed timeline even schedule. However, PBS&J Senior and scheduling meetings to ensure absorbed the blows from a pair of Project Manager Rupert Johnson—a that tenant fit-ups would be complete tropical events in September 2004, 25-year veteran of airport construc- and ready for use by the end of tropical storm Francis and Hurricane tion projects—believed the essential October 2004. Follow-up with the Ivan, losing less than a week. “I real- elements of the project could be com- tenants’ performances was critical in ly have to credit the team approach pleted in 15 months, concluding with the success of making the early termi- on this one,” said Johnson. “From the a late December 2004 opening. nal opening possible. very beginning of the project, every- As construction progressed, On November 15, 2004, the old ter- body was sitting on the same side of Johnson foresaw a better possibility. minal closed; on November 16, 2004, the table and working toward the He suggested making the move just the new terminal opened for busi- same project goals.” before the busy holiday season, giv- ness. “It was like crawling out of a “When everyone involved in a proj- ing tenants and passengers a chance dark cave into the light of day,” Sealy ect has a good feel for what needs to be to really appreciate the new terminal. said of the dramatic transition. “And done to meet critical milestones, you This would also provide a faster start- I still find it amazing that it was all have the opportunity to be flexible in up for an increased revenue stream. accomplished in just 14 months. I meeting any unforeseen challenges Additionally, it would require close thought the original construction that occur,” Johnson said. “What I’m and careful communication with ten- timeline was about as aggressive as most proud of in this case, is that ants to prepare the swift transition. humanly possible.” everybody pitched in to bring to a suc- cessful conclusion what could have been a very, very difficult project.” In recognition of those team efforts and the success of the expansion project, in 2005 the Florida Department of Transportation hon- ored Okaloosa Regional Airport as the Commercial Service Airport of the Year. Airport officials were happy with the results, too, recognizing Johnson’s contribution with a meet- ing room named in his honor “for dedicated service and vision.” A

Darin R. Larson is an aviation services division man- ager with PBS&J. He may be reached at [email protected].

This aerial view, taken December, 2003, provides a graphic illustration of the new terminal’s revised staging strategy as construction takes place behind the old terminal building, located between the construc- tion site and the parking lot.

Airport Magazine | December/January 2007 37 parking

PARKING’S POSSIBILITIES

s a major source of non-aeronau- Technology, novel tical revenue, parking facilities approaches and A are stimulating creative pricing and service options at airports across At Dallas/Fort Worth International time-tested efforts the country. (DFW), the airport’s annual income While some airports are experiment- from parking reached $90.8 million in ing with valet parking, others are 2005, a 6 percent year-over-year are helping air- deploying new technology in parking increase. “DFW constantly focuses on lots and garages to provide better cus- parking as its largest non-aviation ports profit from tomer service, or have developed fre- revenue source,” commented airport quent parker bonus programs. spokesperson Brian Murnahan. on airport parking. At Baltimore/Washington Interna- Parking lots and garages are an tional Thurgood Marshall Airport excellent source of revenue and the (BWI), “Parking is an important prod- major contributor of non-airline rev- uct, which needs to be aggressively enues at Chicago O’Hare marketed and continually updated International and Midway airports, for the convenience of air travelers,” according to Wendy Abrams, assis- according to Richard Keen, manager- tant commissioner-media relations, transportation and terminal services for the city of Chicago Aviation at the Maryland Aviation Department. In 2005, parking rev- Administration. enue at Midway reached $25.7 mil-

38 Airport Magazine | December/January 2007 all of the complaints we received from patrons who stated they had no options in this area,” Schalliol related. The decision to offer valet services ing lot revenue to pay debt service on also cut back on the number of parking major airfield improvements that may tickets the airport had to issue, he be cost prohibitive if passed along to added. If the patron provides his or airlines operating here,” Swann her return flight information, the vehi- added. “In doing so, Louisville has cle will be waiting at the valet booth been able to grow UPS’s international when the passenger exits the terminal. ‘all points’ air hub, which is the During the winter months, the valet region’s largest employer, while per- attendant has the snow cleaned off the mitting its passenger carriers to main- vehicle and the car warmed up when tain competitive pricing.” the passenger arrives. At Phoenix Sky Harbor, a rate Last year, nearly 92,000 people increase in January 2006 dramatically valet parked at O’Hare International, impacted parking revenue, Debbie an increase of 28 percent since 1999, Klein, aviation parking superintend- Abrams said. “Valet parking is popu- ent, reported. Parking revenues in lar among business travelers who 2005 totaled $59.4 million, while rev- appreciate the short walk to the ter- enue through October 2006 reached minal. Plus, not having to search for a $67.6 million. Klein said the airport parking pace, and the dedicated exit expected to end 2006 with $80 mil- lane enable business travelers to save lion in parking revenue. valuable time traveling into and out Here’s a snapshot of parking devel- of O’Hare,” she noted. opments at the nation’s airports.

VALET PARKING

At Ronald Reagan Washington National Airport, the new 230-space

By Barbara Cook AIRPORT DENVER INTERNATIONAL valet parking lot located between Garage A and Terminal A opened November 13. Customers are encour- aged to reserve a parking space in advance by calling a dedicated phone number. A special shuttle van trans- ports customers directly to the termi- nal entrance of their airline once they drop off their vehicles in the valet lot. This door-to-door service is also avail- lion, while revenue at O’Hare was able to take customers back to the $116.9 million, she said. valet lot when they return from their In fiscal year 2006, Boston Logan trips. The airport charges $40 for the International’s commercial parking first day of valet parking, $30 for the business line accounted for $84 mil- second and third days each, and $25 lion in revenue, according to Richard for each additional day after that. Walsh, media relations manager for John Schalliol, A.A.E., executive the Massachusetts Port Authority. director at South Bend (Indiana) Parking provides 27 percent of Regional Airport, said his facility Louisville International’s operating instituted valet parking several years revenue, and is a key funding mecha- ago, since unattended vehicles aren’t nism for terminal, parking and other allowed in front of the terminal. airport improvements, according to Patrons park in front of the terminal airport spokesperson Rande Swann. and hand their keys to an attendant. “Louisville International uses park- “This move has eliminated virtually

Airport Magazine | December/January 2007 39 parking

At Port Columbus International, Schalliol said that Republic in/credit card out options for credit the valet operation “has been well Parking, the concessionaire at South card customers. The airport is consid- received and parks over 200 cars each Bend Regional, has instituted tech- ering adding a pay-on-foot option as day,” explained Randy Bush, direc- nology improvements such as “pay- well. The airport also offers at each tor-parking, transportation and audit on-foot” stations in the terminal. entrance to the garage electronic dis- services for the Columbus Regional “This is a nice benefit for our plays of available parking spaces. airport Authority. The patron drops patrons,” he reported, while lessen- Boston Logan is installing variable his or her car off at the terminal, ing congestion at parking exit lanes. message signs on in-bound road- where an attendant from concession- BWI has a “smart park” way-find- ways to provide customers with aire Parking Solutions takes care of ing system in its hourly and daily accurate and up-to-date parking parking and retrieving the vehicle. garages and was one of the first air- information to allow them to make The charge is $6.00 for the first hour ports in the country to offer this sys- informed decisions as they enter the and $2.00 per hour thereafter, with a tem. The number of empty spaces airport, Walsh said. daily maximum of $18.00. available is displayed at each floor Louisville is installing a new rev- Officials at Newark Liberty and at each row. In surface parking enue control system that will add International determined to end the lots, the number of spaces available is credit card express lanes to its cur- airport’s valet parking option in early displayed at the entrance through the rent parking lots, as well as a new 2004 due to increased operating parking revenue control system. BWI “credit card only” lot for overflow costs, according to Nancy Seliga, also has installed pay-on-foot parking within walking distance of manager-landside operations and machines in the terminal, and recent- the terminal. customer service. Before doing so, the ly introduced credit card in/credit Phoenix Sky Harbor is preparing to airport notified parking customers card out convenience at the hourly issue an RFP to install automatic and was bombarded with e-mails in garage. BWI is considering adding available space counting systems in response, protesting the decision. As “smart pass” options and debit card its Terminal 4 and East Economy a result, the airport surveyed parking acceptance. No decision has been garages. Further, the airport recently customers, asking whether a price made on license plate recognition, as activated automated payment equip- increase would deter them from the technology is not 100 percent reli- ment in the East Economy garage and using valet parking. Customers unan- able as a payment option, Keen said. may expand the technology to other imously endorsed the valet option, Chicago O’Hare officials are in the parking facilities. In addition, assis- even at a higher price, and the airport process of preparing a Request for tance call boxes, installed in each raised the daily rate from $28 to $36 Proposals that will be issued before parking facility in 2005, are proving for a trial period. Valet parking num- the end of 2006 for a new parking rev- popular with customers. The airport bers continued to climb. Today, the enue control system, which will receives 1,000 calls each month from airport offers valet parking as a per- include specifications for a new park- customers needing parking or general manent option and the results are ing guidance system and Automated assistance, Klein said. clear: comparing September 2004 Vehicle Identification (AVI) capabili- Kansas City International offers with September 2006, the number ty, Abrams related. an AVI express payment option of valet parkers has increased With AVI, a small transponder called QuickTag. The system also by 43 percent and revenue has located on the inside of the vehicle’s accepts Kansas Turnpike Authority climbed 56 percent, Seliga said. windshield is read by an electronic K-Tag accounts. scanner that is mounted in the exit Jon Rosborough, director at TECHNOLOGY lane. The AVI system is connected Wilmington (North Carolina) directly to the parking software pay- International, explained that his air- Reno-Tahoe International just ment system. port is adding a new lot with 338 installed Credit Express, which allows Midway’s new elevated parking spaces that will have no attendant. customers to use a credit card upon structure already has a parking guid- “It’s credit or debit card only: an easy- entering the garage or parking lot and ance system that directs motorists to in, easy-out hassle free environment,” to use the same card upon exit. an available floor, Abrams added. he said. Rosborough also related that Customers may still take a ticket In DFW’s new International his airport terminated an “antiquated” and pay with cash, if they choose. Terminal D, each level of the parking parking contract that called for the air- However, the new system will take facility has several electronic signs port to receive a percentage of total major credit cards, as well as debit that indicate how many spaces are revenue. Under the new contract, “All cards that display those credit card available on that level. daily parking revenue is deposited logos. The airport’s pay-on-foot sys- Port Columbus utilizes AVI tech- into our account, and we pay the com- tem also has been enabled to handle nology with automated credit card pany a monthly fee. Our revenue has credit card transactions. billing, plus offers dedicated ticket more than doubled,” he said.

40 Airport Magazine | December/January 2007 Parketing are effective in encouraging off-airport parkers to seek trial of closer and more convenient on-airport lots. Coupons also pro- Many commercial airports face intense competition from third- vide an audit check and a measurable unit. party, off-airport parking operators which often provide excellent service at lower prices. Frequent parker programs, auto detailing, Product: The major comparative advantage that airports enjoy over bottled water, a morning newspaper and corporate discounts go a their off-airport rivals is proximity. Closer parking is the product and long way in luring on-airport parkers to more distant off-airport lots. covered parking is even better. As a recent airport marketing pro- Airport operators cannot afford to be lazy monopolists as a signifi- gram points out, “Snow is always prettier when it’s not on your cant revenue source is being siphoned by these savvy and scrappy car.” Close and covered translates into convenience and a willing- competitors. ness among parkers to pay a reasonable premium. How significant are parking revenues to airports? According to data submitted by airports to the Federal Aviation Administration Promotion: The target market customer, off-airport parkers, visits (FAA Form 5100-126), in 2005, commercial airports generated over the airport campus everyday. They, too, are captive to promotion $2 billion in parking revenues. This impressive sum represented on and awareness campaigns. There is less need to spend consider- average over 20 percent of total airport operating revenues and able resources on conventional media (e.g., radio and television about 38 percent of non-aeronautical revenues (see chart). From ads) targeting off-airport audiences. The airport campus itself is the this perspective, yes, airports are parking lots with runways. advertising platform. Even so, many airports still approach parking as an “operation” versus a commercial business line in a highly competitive environ- Parketing in action ment. This operational bias can result in a revenue dilution that air- ports can ill afford to surrender. By returning to the “three Ps,” air- BWI’s award-winning Park Happy advertising campaign uses the ports can recapture parkers and market share and thereby collect entire airport campus to market its parking product. Variable mes- new net revenues needed to fund airports’ constant capital pro- sage signs (fixed and mobile), advertising dioramas, billboards, col- gram needs. umn wraps, tent cards, coupons, video productions on flight infor- mation displays and pricing strategies all combine to convey The three Ps awareness of the airport’s competitive advantage and product superiority. It’s called Parketing and it works. The three Ps of marketing is a good place to start in developing Since March 2006 when BWI Parketing campaign began, competitive responses to off-airport parking companies. When overnight counts in the two airport garages are up over 20 percent. wondering how to compete, it is helpful to return to basic market- The growth derives from the airport’s long-term lots and the cap- ing principles: price, product and promotion. ture of some off-airport parkers. Revenues per transaction are ris- ing as well. Like any good marketing program, Parketing is not a Price: Just as air fares are the single most potent ingredient of single event. As long as competition presents itself, Parketing aviation demand so, too, are parking prices. Price drives con- should challenge it head on. sumer choice and even the smallest differences in price can have Organizationally, there is a new competitive spirit as marketing significant impacts. Economists refer to this as demand elastici- and parking operations staff together are looking for new ways to ty. Pricing strategies should always have the bottom line in sight. capture more and more market share through pricing, product and Airport parking should be managed as a profit/loss (P&L) busi- promotional efforts. Parketing is contagious, particularly when it is ness in which operating expenses, debt service and overhead successful. The revenues aren’t bad either. A can be allocated and measured. Pricing can be seasonally dis- counted or increased to move parkers to on-airport lots or man- — James Walsh, A.A.E., BWI deputy executive director age parking inventory to reduce operating costs. Coupons, too,

INCREASING FACILITIES encourages quick turnaround and facility grew “dramatically” in 2006, discourages overnight parkers. The Miller reported, with activity up Denver International officials report- new lots—216 spaces to the east of almost 16 percent through October. ed that, during the summer of 2005, the terminal and 215 spaces to the The airport currently generates park- the airport’s 12,500 garage spaces west—have been very well utilized ing revenue of $5.68 per enplaned were full and closed much of the and turn over several times through- passenger. The greatest challenge is time, while close-in parking spaces out the day, airport officials said. dealing with the large influx of vehi- for customers doing business inside Austin Straubel (Wisconsin) cles during the month of March, the terminal often were unavailable. International is in the design phase of when local area residents “have had As a solution, the airport added one a project that will allow expansion of enough winter and want to go some- short-term parking area on each side the surface lot by about 800 spaces, place warm,” Miller said. So far, the of the terminal. The rate is $3.00 per according to Airport Director Tom airport has been able to relieve the hour with no maximum, which Miller. Use of the airport’s parking capacity crunch during that period by

Airport Magazine | December/January 2007 41 parking

relocating employee parking and Discounts and parking rewards pro- a cell phone lot as part of a major proj- allowing public parking in that lot. grams are also effective. Partnering ect to improve roadway access to and Show Low (Arizona) Regional with terminal concessions to offer from the terminal. In addition, Cox Airport will be relocating its long- discounts on mainstream products, said, the airport is building a new park- term lot in the near future, and e.g., coffee and periodicals, is a value- ing structure to add vehicle capacity Director Dennis Wiss, A.A.E., com- added incentive to park at an airport and improve the airport’s competitive- mented, “Even though it is a little far- facility.” (See sidebar for more on ness with off-airport facilities. fetched, I am proposing a two-story BWI’s parking marketing efforts.) Due to land constraints, Boston parking garage as we are growing rap- At Port Columbus, the airport main- Logan does not have the area available idly and space constraints almost tains a competitive edge over off-air- to offer this service, Walsh said, demand that we go vertical to accom- port alternatives with its emphasis on adding, “In principal, we support the modate future parking needs.” The convenient checkout options. In addi- idea and we continue to look at prop- airport now has a 95-space long-term tion, the airport recently added cov- erty on the airport where this use lot that generates $30,000 in annual ered parking in the surface lots, and could be accommodated in the future.” revenue at virtually no expense. offers passengers pick up and drop off Des Moines International Airport “With the exception of fuel, parking service at their vehicles. officials in November 2006 opened a is one of our largest revenue genera- Phoenix Sky Harbor’s Klein reported 20-space cell phone waiting lot at the tors,” Wiss said. that, “Historically, our rates have been north end of the Economy surface lower than what satellite lots want to parking lot. “This is another in a long OFF-AIRPORT COMPETITION charge. In essence (we are) setting the list of customer service enhance- rates for these lots. The airport is ments we are glad to be able to offer,” At DFW, competitive off-airport lots beginning to evaluate and adjust rates explained Shawn Arena, A.A.E., range from in price from $7.50 to more regularly to manage demand and deputy director for operations and $12.75 per day, with the nearest lot keep pace with rising costs.” maintenance. “These are very popu- located about four miles from the ter- lar elsewhere and we think people minal. The airport offers Remote lots CELL PHONE LOTS will like the convenience factor.” on the airport priced per day at $7, Phoenix Sky Harbor offers a flight Express lots at $10 for uncovered and Cell phone lots are receiving mixed information display system with real- $11 for covered parking, and reviews from airports. Intended to ease time flight status information in the Terminal lots at $14 and $17. traffic that circles the arrival level cell phone lot and is considering Murnahan commented that the air- roadway as drivers wait for passengers, adding a second cell phone lot to fur- port’s Express parking option “stands the lots are often not used to capacity. ther reduce roadway traffic. apart and above off-airport lots. Since At Dulles International, officials report the lot is on airport grounds, the ride that, on average, the cell phone lot has CUSTOMER SERVICE EXTRAS to any terminal is faster and a more a peak usage of 25 percent. convenient experience than off-air- However, Russ Widmar, A.A.E., At Washington Dulles International, port alternatives.” director at Fresno Yosemite officials are considering adding a car BWI’s Keen noted that, “Customers International Airport, is enthusiastic wash at the valet lot; a V.I.P./corpo- look for three things when parking: about the results of his facility’s lot. rate parking program; weekend pro- convenience, price and service. Off- “We have had great public response motional rates in the garages; a garage airport private lots can operate at a to our cell phone lot,” which opened parking rebate and a discount for pay- lower cost in driver’s wages and vehi- this fall, he explained. “If you are in ing at the automated exit lane versus cle costs. They can also offer a variety the area of the terminal around 8 the cashier lane. of discount programs, which are very p.m., you will see the cell phone lot Denver offers a number of free popular. What often is the most filled up on most nights. We lose parking-related services, including important consideration of users of some revenue, but it helps with solv- assistance with locating lost vehicles, off-airport parking is the speed of ing the under-capacity problem that tire inflation, jump starts and vehicle service to and from the terminal. To we have at times, and the public rela- lock-outs. compete with these advantages, BWI tions value is terrific.” DFW’s Express parking provides offers a similar service at a closer-in Port Columbus is reviewing the car to gate service, a complimentary location. The cost is higher than off- possibility of adding a cell phone lot bottle of chilled water and a newspa- airport parking facilities, but is popu- in late 2007. per. Further, the airport is planning to lar with business travelers. The most Memphis-Shelby County Airport offer valet parking at all terminals effective way to compete with off-air- Authority President and CEO Larry with options such as car washes, oil port parkers is to provide close-in Cox, A.A.E., reported that Memphis changes and fueling. Other airport covered parking at competitive rates. International currently is constructing parking initiatives in the future will

42 Airport Magazine | December/January 2007 include reserved parking, pay-on-foot resort property in the mountains who Garages support aeronautical activity stations in the terminals and cell prefer their own vehicles over rentals and generate revenue in a non-revenue phone lots. are also a target audience. Corporate lot. Fifty-five percent of the garages Boston Logan recently launched a pilots also have shown an interest, as have already been pre-sold or leased premium service—Parking PASSport have FBOs who make garage space with a minimum of marketing.” A Gold—that allows travelers guaran- available to clients. Leasing garages is teed parking at the airport’s Central no different than leasing hangars. Barbara Cook is Airport Magazine’s deputy editor. Parking Garage and Terminal B Garage. Participation in the program has exceeded expectations with near- ly 1,000 people enrolled since the program was introduced in September 2006, Walsh said. Parking PASSPort Gold guarantees parking for an extra $5 a day, plus an initial $200 enrollment fee with a $100 annual renewal. “Frequent flyers plan their time care- fully and what we hear most often is ‘how much time should be allowed to find parking at the airport?’” explained Massport CEO and Executive Director Thomas Kinton Jr. “What Parking PASSport Gold provides is the guaran- tee that parking will be available to program participants.” At Louisville International, free parking is available as part of the air- port’s frequent user rewards program. Travelers may register for the program by booking on the airport’s website. The airport also offers “Park 6 Days, Get the 7th Free” in two of its lots. Kansas City International offers a corporate parking program that gives a 10 percent discount on all on-air- port parking facilities. Further, the airport promotes its Frequent Parker Program, which allows customers to accrue points toward bonus gifts and free parking. Show Low Regional offers 14-day free short-term parking and promotes this benefit in its advertising and marketing programs. Centennial (Colorado) Airport, a general aviation facility, recently signed contracts for the construction of privately owned and leased park- ing garages. Airport Director Robert Olislagers, A.A.E., explained that, “Although parking is free at the air- port, the garages offer a value-added service for our high net-worth cus- tomers who frequently fly on corpo- rate or fractional aircraft. Owners of

Airport Magazine | December/January 2007 43 rs retail spotlight

Akron-Canton Airport Canton by Holly Ackerman he new south concourse at Akron-Canton ers Patrick and Daniel Conway, Great Lakes AkronAirport continues to add passenger amenities, Brewing Company was the first microbrewery in Twith the recent opening of Arby’s and Great the state of Ohio. Lakes Brewing Company. The new four-gate passen- In addition to the new restaurants, the airport has ger south concourse, home to AirTran Airways and a 4,300-square-foot food court located pre-security in Frontier Airlines, opened in early May and is the the main concourse. The court, which opened in centerpiece of the airport’s $60 million, five-year summer 2003, is home to Subway, Buckhead Grille, expansion project. JJ’s Sports Bar and Nathan’s Famous Hot Dogs. The new Arby’s, owned and operated by MSE Additionally, Akron Canton has 900 square feet ded- Branded Foods, is open for breakfast, lunch and din- icated to a pre-security gift/news shop. ner with a full menu, including salads, sandwiches Post-security, the main concourse houses a 770- and wraps, a line of natural chicken and side dishes. square-foot Java Coast Gourmet Coffee Bar, as well as Cleveland-based Great Lakes Brewing Company 1,240 square feet of remodeled food service in exist- will offer its award-winning brews, including ing gates added in 2004. Burning River Pale Ale, Dortmunder Gold Lager, The airport’s primary concession contract is with Edmund Fitzgerald Porter, and Eliot Ness Amber MSE International and runs February 2002 through Lager, among others. Established in 1988 by broth- October 2016. A

44 Airport Magazine | December/January 2007 PHOTOS PROVIDED BY AKRON-CANTON AIRPORT

RETAIL BRIEFS

HMSHost Corp. was awarded an 11-year, $105 million contract to and easy rental return methods, including drop-off at one of more operate more than 14,000 square feet of space El Paso than 50 locations. They also can return the rented products by mail. International Airport’s main terminal and concourses A and B. … Qdoba Mexican Grill offers non-traditional, fast-casual Mexican Tulsa International has new concession offerings, with the opening fare. … The Airmall at Boston Logan International has gained new of a pre-security Starbucks and new food court post security. restuarants: McDonald’s and Asian fusion eatery Asian Too Starbucks opened earlier this month near the security checkpoint Express. The Asian Too Express, located in Terminal B, represents entrance. A second Starbucks, located post-security in the food the first location in the New England area and the first unit in an air- court, is scheduled to open later this year, airport officials said. … port for the brand. The restaurant offers a variety of pan-Asian cui- Dallas/Fort Worth International has debuted new passenger sine in a quick-serve environment. ... Grupo Aeroportuario del amenities and shopping options, with the installation of Zoom Sureste, S.A.B. de C.V. (ASUR), operator of Cancun Airport, Automated Retail Systems and new massage chairs from First announced that it has entered into an agreement with Aldeasa Class Seats. ... Pittsburgh International has two new additions: Mexico, S.A. de C.V., for the operation of the duty-free shop in InMotion Entertainment and Qdoba Mexican Grill have recently Cancun’s Terminal 3. The agreement will run for 10 years from the arrived in the Center Core of the Airmall. InMotion offers music, date of the opening of Terminal 3’s duty-free facilities, expected to movies and consumer electronic products for rent or purchase. take place during the second half of 2007. A Travelers can take advantage of online reservations for products

Airport Magazine | December/January 2007 45 Data provided by OAG Worldwide Experts in global travel content market scan www.oagdata.com ms

Top 25 U.S. Markets, December 2006 vs. December 2005

ranked by total outbound seats

Outbound Seats Outbound Flights

Rank From To Dec 2005 Dec 2006 Variance Dec 2005 Dec 2006 Variance

1 Honolulu Kahului 153,355 159,626 4% 1,344 1,533 14%

2 Los Angeles Las Vegas 150,664 148,722 -1% 1,098 1,211 10%

3 Las Vegas Phoenix 134,166 137,590 3% 980 1,002 2%

4 Chicago O'Hare New York 126,717 135,628 7% 945 987 4%

5 Atlanta Orlando 98,021 134,944 38% 553 771 39%

6 San Francisco Los Angeles 106,115 133,464 26% 741 1,008 36%

7 Atlanta New York 107,569 129,953 21% 736 893 21%

8 Kauai Island Honolulu 119,841 128,404 7% 981 1,206 23%

9 Dallas/Fort Worth Atlanta 97,378 128,298 32% 660 899 36%

10 Denver Phoenix 103,874 116,875 13% 768 875 14%

11 Phoenix Los Angeles 122,610 114,105 -7% 998 1,003 1%

12 Chicago O'Hare Los Angeles 106,139 111,428 5% 640 649 1%

13 Honolulu Los Angeles 109,375 111,319 2% 476 498 5%

14 Las Vegas Denver 79,012 108,481 37% 554 755 36%

15 Fort Lauderdale Atlanta 68,661 108,093 57% 409 645 58%

16 Denver Dallas/Fort Worth 92,703 106,706 15% 713 800 12%

17 Dallas/Fort Worth Chicago 101,915 106,577 5% 765 785 3%

18 New York Kennedy Los Angeles 101,581 105,835 4% 677 705 4%

19 Boston New York 116,333 103,307 -11% 1,037 932 -10%

20 Chicago O'Hare Minneapolis/St Paul 100,347 102,978 3% 908 844 -7%

21 Tampa Atlanta 66,378 102,513 54% 381 611 60%

22 Houston Dallas/Fort Worth 104,084 101,764 -2% 802 782 -2%

23 Phoenix San Diego 99,218 101,149 2% 735 747 2%

24 Kona Honolulu 81,650 98,204 20% 659 953 45%

25 New York Atlanta 79,559 97,062 22% 607 725 19%

totals: 2,627,265 2,933,025 12% 19,167 21,819 14%

source: OAG Max

46 Airport Magazine | December/January 2007

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SITA Launches New new firmware can be remotely downloaded to the systems. Check-In Software Sensis To Supply Surface SITA has launched AirportConnect Open, a check- Movement Radar at Vienna in application designed to reduce costs for airlines checking in and boarding 580 million passengers at over 200 locations worldwide. The launch fol- Sensis Corporation has been awarded a contract lows the earlier successful conclusion of beta by Austro Control, the air navigation service testing with the Greater Orlando Airport provider responsible for safety in Austrian air- Authority and Continental Airlines. space, to supply SMRi, a high performance sur- AirportConnect Open enables airlines for the face-movement radar, as the principal radar for first time to have their own proprietary applica- Vienna International Airport. SMRi is designed to tions running on Common Use Terminal improve radar coverage in inclement weather and Equipment (CUTE), reducing pressure on airport will enhance air traffic controllers’ ability to space and providing airlines with greater flexibil- accurately track aircraft and vehicles on the air- ity in how they operate within the airport port surface in all weather conditions, the com- environment, particularly in meeting seasonal pany said. traffic demands. The X-Band Sensis SMRi features high resolu- AirportConnect Open enables all airlines to tion and frequency diversity to enhance detection access their proprietary or common-use check-in in all weather conditions, including heavy rain. and boarding applications, from any location at SMRi exceeds the ICAO standard for detection in an airport, on shared-use equipment. It also elim- heavy rain of 16mm per hour by providing reli- inates the need for recertification of applications, able detection in 100mm per hour rainfall. as is required in the existing CUTE environment. Additionally, the radar is designed to provide high reliability data and lower life-cycle and maintenance costs. Access 2D Barcode Reader “Sensis SMRi has a flexible architecture that seamlessly integrates with legacy, new and future Captures Data Quickly surveillance infrastructures,” said Marc Viggiano, president, Sensis Air Traffic Systems. Access has released the BGR120S, a boarding- In addition to Vienna, SMRi is being deployed gate reader designed to read the new 2D bar- at Brisbane, Melbourne and Sydney airports in coded boarding passes (2D BCBPs). Australia. Earlier this year, Sensis announced The BGR120S reads 2D BCBPs and home-print- that the FAA has purchased 12 SMRi that are ed passes face up, making it easy to align the bar being deployed to airports as part of the Airport code for instant reading, the company said. The Surface Detection Equipment, Model X (ASDE-X) near-zero latency imager will read a bar code as program. Connecticut’s Bradley International soon as it is held in the bright target zone. The Airport is the first ASDE-X airport operational device works with IATA- recommended PDF417, with SMRi. Sensis earlier this year added SMRi to 2D and linear symbols, and its omni-directional its Advanced-Surface Movement Guidance and imager is designed to read 2D barcode images Control System (A-SMGCS) offering. The radar from a PDA or cell phone display. can be integrated into any airport surveillance A A wide range of emulations is available for system, Sensis noted. connection to CUTE or dedicated systems, and

Airport Magazine | December/January 2007 49 weather science

Airports are reaping the benefits of advances in weather-modeling

capability made possible by the rapid increases in high-performance

computing capacity. Close cooperation among a number of govern-

ment agencies makes accurate and timely forecasting possible.

Improving Aviation through Weather Science

By Bruce Carmichael

Aviation weather researchers are doing what you may have thought impossi- ble—understanding how the atmosphere works and using that knowledge to develop new aviation weather tools to improve aviation safety and efficiency. New tools are being produced to help make better decisions dealing with fog, icing, snow, thunderstorms and turbulence. Many of these new tools are based, in part, upon the advances in weather modeling capability made possible by the rapid increases in high-performance computing capacity. The tools also benefit from the improved national radar network of 158 sites put in place by the government over the last 15 years. As these new tools are being developed, the technology is being transferred to operational organizations so that users can access them and gain the benefits of the research. The National Weather Service (NWS) is one of the primary recipients of the improved capability, which strengthens the overall NWS basic aviation information capability. Much of this capability is also made available publicly on the Internet via the Aviation Digital Data Service (ADDS). This service, developed with FAA fund- ing and operated by the NWS, provides free on-line aviation weather informa- tion at http://adds.aviationweather.gov. ADDS is an approved site for pilot weather briefings. New capabilities are developed for ADDS and made avail- able for user access and comment prior to operational implementation on the experimental ADDS website, run by the National Center for Atmospheric Research (NCAR) and accessible at http://weather.aero. ADDS is well-known within the aviation community for its innovative, user- friendly methods of presentation. For years, pilots, dispatchers, the military, air-

50 Airport Magazine | December/January 2007 NOAA lines and airports have benefited from increased weather awareness because of the comprehensible weather infor- mation available on ADDS. Another recipient of the research is private industry. A real-time ground de-icing weather information system, the Weather Support to Deicing Decision Making (WSDDM, pro- nounced "wisdom") system, has been transferred to Vaisala, a firm that manufactures products and services for meteorological testing and meas- urement. This system is currently ADDS gives details on winds (above), over- being used to support airport winter all flight conditions (left), and more. weather operations at Denver International and Minneapolis-St. Paul International airports. The release. This quantitative evaluation snowfall and weather information is is compared to baseline performance used by ground personnel conducting of existing products, and new prod- aircraft de-icing operations, airline ucts are only released to operations station control managers coordinat- when their performance improves ing flights, airport managers coordi- upon existing product performance. nating runway plowing activities, Independent benefit analyses show and air traffic controllers involved in that these products provide signifi- gate-hold program planning. The sys- cant safety, capacity and efficiency tem is eligible for FAA funding benefits to aviation users. through the Airport Improvement Aviation weather research is unique Program, providing a cost-effective in that it is performed through a close method for airports and airlines to The Web-accessible tools provide detailed partnership among a number of feder- purchase the system. weather information via any Internet- al agencies and national laboratories. WSDDM has been developed and enabled computer. Collaboration is facilitated by the refined over a series of winter-long Next Generation Air Transportation airport demonstrations at Denver’s System (NGATS) Joint Planning and personal computer workstations, are Stapleton International Airport, Development Office (JPDO), through strategically located at airline station Chicago’s O’Hare International which agencies as varied as the control, dispatch, and de-icing facili- Airport, and New York’s LaGuardia Department of Transportation, ties, airline and city snow desks, and Airport. The WSDDM system uses Department of Commerce, FAA air traffic manager positions. commercially available weather Department of Defense, and National The system requires little meteorolog- information in the form of Next Aeronautics and Space ical knowledge, minimal training to Generation Weather Radar WSR-88D, Administration all work together in a operate, and enables decisionmakers which is radar reflectivity data weather-integrated product team. to obtain valuable information in sec- depicted as color coded images on a Within the FAA, the Aviation Weather onds, allowing them to anticipate window of the display. It also Research Program manages activities both the onset and termination of employs Aviation Routine Weather that bring together researchers from snow at the airport and surrounding Report (METAR) surface weather NCAR, the National Oceanic and regions. The researchers have devel- reports from Automated Surface Atmospheric Administration, MIT oped an additional patent-pending Observation System stations and Lincoln Laboratories and the software application, Check-Time, observers. METAR information Department of Defense. A which gives pilots specific informa- includes wind speed and direction, tion about how long they can wait for air temperature, and precipitation Bruce Carmichael is director of Aviation Applications takeoff following de-icing operations. Programs for The National Center for Atmospheric type and rate, which are routinely A critical component of all im- Research’s Research Applications Laboratory. updated on an hourly basis or more proved products is a rigorous evalua- Contact him at [email protected]. frequently if conditions are changing. tion of their performance prior to WSDDM’s graphic displays, run on

Airport Magazine | December/January 2007 51 as airport spotlight BWI / GREG PEASE

Baltimore/Washington International

altimore/Washington International Thurgood weather, skywalks with moving sidewalks to Marshall Airport recently completed the improve safety and access, multiple new elevators B final $188 million element of its multi-year, and escalators, and an expanded, modernized ter- $1.4 billion capital expansion program. This final minal. In addition to being the final major project phase included a terminal roadway, curbside and in the airport’s expansion program, this contract skywalk expansion. was the longest of the entire airport expansion, last- The major landside expansion project provides ing five years. improved access for vehicles and pedestrians at A number of other improvements are already in BWI, and extra capacity and to help relieve airport use by the traveling public. Last year, BWI opened roadway congestion, airport officials said. The the new Concourse A/B, a modern passenger termi- project added vehicle lanes to the upper and lower nal facility that serves Southwest Airlines and half level terminal roadways, an expanded curbside of the airport’s traveling customers (Southwest's area for passenger drop-off and pick-up, canopies share of Baltimore passengers is about 53 percent). over the curbside to protect customers from the The BWI daily garage, which first opened in 2002,

52 Airport Magazine | December/January 2007 BWI / GREG PEASE

Quick Facts:

• On June 24, 1950, President Harry S. Truman ded- icated Friendship International Airport. Scheduled airline service began one month later.

• In 1972, the State of Maryland purchased the air- port from the City of Baltimore. A year later, it was renamed Baltimore/Washington International Airport. In 2005, Thurgood Marshall's name was added to the airport, recognizing the legendary Supreme Court justice and native of Baltimore.

Thurgood Marshall Airport • On September 15, 2003, Southwest Airlines began serving BWI. Today, the airport is the fourth-busiest in Southwest's system, with about 173 daily nonstop departures to 38 cities. includes 8,400 parking spaces and the BWI Smart • The airport's estimated economic impact on central Park system, guiding customers to available park- Maryland, measured in business revenues, is $5.7 ing. Other improvements in recent years include a billion annually. The airport and its activities gener- consolidated rental car facility that opened in late ate an estimated 105,000 direct and indirect jobs. 2003, a cell phone lot and new airport roadways, among other additions, airport officials noted. “We have expanded customer parking, added air- craft gates, introduced new concessions, and 2005 statistics ensured our place as a convenient and efficient air- port,” said Timothy Campbell, A.A.E., executive Total passengers: 19.74 million director of the Maryland Aviation Administration. Total freight and mail: 284.9 million pounds “The BWI Thurgood Marshall Airport of today is a modern, state-of-the-art international airport that will accommodate further growth.” A

Airport Magazine | December/January 2007 53 ga general aviation THE METAL INITIATIVE Renovated Dallas Gulf of Mexico, the renovated termi- nal and tower have to withstand wide Executive Designed temperature swings, as well as heavy For Environment rains, severe thunderstorms and blowing dust. To ensure a tight seal, With traffic at Love Field and the metal panel systems incorporate Dallas/Fort Worth International Airport open joints with integral gaskets that at an-all time high, Dallas’ business don’t require sealants or weather bar- travelers are finding a user-friendly riers. This, in turn, is expected to alternative to long lines and flight lower maintenance costs resulting delays in the form of a renovated and from frequent cleaning and re-caulk- expanded Dallas Executive Airport, for- ing, and ensure that the airport won’t merly known as Redbird Airport. require additional exterior renova- Finally, some 1,300 square feet of alu- Located just six and one-half miles tions for generations to come. minum composite material in a clas- from the Dallas central business dis- “What we really like is the modern sic bronze finish were used to accent trict, the airport had undergone sev- look of the facility,” said Sam Peacock, the exterior of the terminal building. eral major expansions since it was environmental manager for the Dallas Glass originally specified a 5/8- built in 1945, but none that rivaled Department of Aviation. “From a dis- inch wood fiber cladding with a lam- the latest modernization effort com- tance it’s really eye-catching. The ter- inate finish, but later switched to alu- pleted late last year. minal and the tower and the confer- minum and steel composite materials The $8 million project, spearheaded ence center all tie together as a focal because city aviation officials wanted by the architectural firm of GRW point to the center of the facility.” a more contemporary exterior “sug- Willis, of Arlington, Tex., involved Peacock is proud of the environ- gestive of executive flying. They the renovation of a new tower and ter- mental upgrades, which include an wanted a look that played off the minal building with sufficient capaci- underground storage tank that col- high-grade metallic look of the jets ty to serve Dallas-area business travel- lects rainwater used for irrigation of that fly in and out of the airport,” ers well into the next several decades. the shrubbery, and permeable pave- Glass said. Brian Glass, GRW Willis’ project ment that allows rainwater to soak Also factored into the selection of architect, designed the spacious through to the ground while still an all-metal facade is that these sys- 4,000-square-foot complex to resem- maintaining the pavement. tems are made of recycled material, ble a giant bird about to take flight. Peacock added that he hopes the enabling the city of Dallas to seek The control tower forms the bird’s renovations will spur some of the air- LEED certification for the airport head, while an executive lounge, a port’s tenants to renovate their own tower and terminal. The Leadership conference room, business center and facilities. a dining area for passengers comprise in Energy and Environmental Design part of the “wing” section. In addi- “green” building rating system is the tion, pilots can use a Texas-sized nationally accepted benchmark for Dulles Jet Center lounge with TV and high-speed the design, construction and opera- Opens For Business Internet access, WSI weather center, tion of high performance green build- flight-planning room, exercise area, ings. LEED recognizes performance in Dulles Jet Center, a new business avi- snooze room and showers. five key areas of human and environ- ation office, hangar and maintenance With its radiant metal exterior, the mental health: sustainable site devel- facility at Washington Dulles terminal building greets visitors with opment, water savings, energy effi- International Airport (IAD), is open a palpable air of Texas hospitality. ciency, materials selection and for business. The exterior facade on the wings of indoor environmental quality. More than two years in the making, the terminal features some 30,000 And while the city was prepared to the expansive facility is the work of square feet of four-mm aluminum pay a premium to obtain the look Bethesda, Maryland-based developer composite panels with a bright silver they wanted, Glass said the bids for Nathan Landow and his two sons, metallic finish. In addition, some the metal systems were equal to or David and Michael. The Landows are 4,000 square feet of stainless steel lower than those tendered for the not new to business aviation; they composite panels were installed on wood fiber/recycled plastic system. have operated a business jet since 1981 the exterior wall of the control tower. Located just 250 miles north of the and currently fly a Gulfstream 200.

54 Airport Magazine | December/January 2007 general aviation

The Landows determined a pent- was also crucial. The Landows took hangar space is digitally monitored up demand for hangar space for busi- particular care with the building’s by 24-hour video surveillance. ness aviation at IAD. “For us, this orientation to maximize ramp space DJC also offers all the traditional project was about space,” said and take advantage of the unique amenities expected of an FBO: fuel- Nathan Landow. “While Dulles is a views from that part of the field. ing, catering, flight planning and well-traveled international airport, Security was also a priority at the weather services. there has always been precious ramp Dulles Jet Center. The security system Construction started in early 2005 and hangar space for GA customers.” is linked to MWAA’s airport access and was finished in 20 months. The In 2004, Landow approached the control system. Access to all hangar total complex is valued at more than Metropolitan Washington Airports and ramp areas is by an MWAA badge $60 million; 80 percent of the space Authority (MWAA) to lease land to and pin number. The ramp and has been leased. A build a hangar for the company jet. “We wanted to build the finest hangar facility in the country, supported by top-level service for based and tran- sient customers,” Michael said. “So we visited FBOs all over the country to come up with our own design.” Located on the northwest corner of IAD, the 20-acre facility consists of a three-story, 25,000 square-foot office building, four 40,000 square-foot hangars, and 400,000 square feet of ramp space. “Unlike most FBOs, which often build hangars as an afterthought, we focused on these from the begin- ning,” said Nathan Landow. The hangar doors, built by Door Engineering, each weigh 27,000 pounds, span 120 feet and are 30 feet high. They can be raised and lowered in less than a minute by a small motor connected to poured concrete blocks that act as cantilevers. The hangar floors are made from carefully leveled concrete covered by a thin epoxy coating and a chemical- resistant color urethane coating. Maintenance shops for tenants are positioned off to the side—separate from the main hangars— so there is no clutter in the hangars, only aircraft. “Most FBOs design office and shop space as an afterthought,” said David Landow. “They were primary to our thinking. We wanted to offer as much executive office and maintenance shop space as we could. We moved the office space into the main building because we found that flight depart- ments would much rather be there, especially when hosting their guests. The shop space is attached to each hangar, where it is most convenient.” Taking advantage of their location

Airport Magazine | December/January 2007 55 ab airport billboard B uildout Parsons-Odebrecht J.V., a joint venture between two international construction companies, recently began a new stage of assengers by airport construction at Miami International’s North P Terminal with the pouring of 230 cubic yards TRAFFIC FOR MONTH OF SEPTEMBER 2006 of concrete. The terminal is slated for com- pletion in four years and is intended to han- AIRPORT 2006 2005 CHANGE dle 65 percent of the airport’s passenger Baltimore-Washington Int’l 1,617,753 1,604,307 +3.7 traffic. The joint venture also is working on Bob Hope (Calif.) Airport 462,415 470,470 -1.71 the South Terminal project, slated for com- Chicago Midway 1,433,378 1,517,852 -6.01 pletion in March 2007. Chicago O’Hare 6,174,392 6,310,637 -2.18

Detroit Metro 2,820,559 2,894,183 -2.5 The city of San Jose, California, has Kansas City International 842,384 769,782 +9.34 approved a $513 million contract with Manchester-Boston Regional 308,398 355,702 -13.3 Hensel Phelps Construction Co. to manage Mineta San Jose International 847,509 878,676 -3.5 the first phase of major upgrades to Mineta Northwest Arkansas Regional 96,323 90,956 +.06 San Jose International Airport. Hensel Oklahoma Will Rogers 293,988 288,043 +2.06 Phelps will oversee 10 projects as part of the Omaha Airport 333,341 338,654 -1.6 city’s design-build contract for the terminal area improvement program, including new Pensacola (Fla.) Regional 117,579 131,971 -10.91 garages, the first portion of a new Terminal B Pittsburgh International 773,389 815,604 -5.2 and roadway improvements. Port Columbus International 542,449 544,532 -0.4 Reno-Tahoe International 399,302 432,581 -7.69 The Louis Berger Group was selected by the Rogue Valley-Medford (Ore.) 52,345 52,201 +.28 Connecticut DOT to update the minimum San Luis Obispo (Calif.) 29,261 30,258 -3.3 standards at Bradley International Airport, South Bend (Ind.) Regional 57,622 55,016 +4.74 Danielson Airport, Groton-New London Stewart (N.Y.) International 20,097 28,390 -29.2 Airport, Hartford-Brainard Airport, T.F. Green (Rhode Island) 412,515 466,835 -11.64 Waterbury-Oxford Airport and Windham Washington Dulles Int’l 1,776,484 2,149,964 -17.4 Airport. The project is scheduled for com- pletion by September 2007. P assenger traffic Fingal County (Ireland) Council has approved

REVENUE PASSENGER MILES, IN BILLIONS 2006 plans for a new second terminal at Dublin U.S. MEMBER AIRLINES, AIR TRANSPORT ASSOCIATION 2005 Airport, designed by Arup and consultants 70 2004 Pascall+Watson Architects and Mace. The 2003 65 design and project management contract for 2001 Dublin Airport Authority (DAA) includes a 2000 new 75,000-square-meter terminal building 60 adjacent to the existing terminal; a 24,000- square-meter pier and associated apron 55 modifications to accommodate up to 19 air- craft; airfield improvement projects; a signif- 50 icant upgrade of the road system and sig- nage on the approach to the terminals area, 45 and a major utilities upgrade. A

40 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC NOTE: Sept 2000 – Aug 2001 traffic included to show pre-9/11 baseline

56 Airport Magazine | December/January 2007 plane sight ps

Airport Magazine | December/January 2007 57 ai advertisers’ index

ADVERTISER PAGE PHONE WEBSITE

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58 Airport Magazine | December/January 2007