Vision-237-May Jun-1996.Pdf
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4' nt CBU At'Customee r First' ^hprojece Londot teamn was the outright winner of thTe Corporate Strategic Services (CSS) Team Excellence final in Leesburg on 22/23 April 1996. The team included Corporate Strategic Ser• • Standing, from left: Matt Jackson, Mike Wilding, Brian Cuddy, four Mitcheldean rep• vices world," explained Tim Green and Derek Chapman. Seated, from left: Jacki Sherry, resentatives - Phil Ring, Business Quality and Phil King and Pat Phillips. Mike Wilding (who is now Strategy manager, Phil working in the States), Ring. "Four teams were identified the most benefit, aifecting the entire Matt Jackson and Tim singled out for special common problems and UR, was the reduction in the Green, together with Jacki mention, with two bronze, introduced new processes length of time it takes Sherry and Brian Cuddy one silver and one gold to rectify them. between the customer from the London CBU and medal awarded." As a result of their work, signing an order and the Pat Phillips and Derek The London CBU team customer satisfaction delivery of the product from Chapman from the was set up to improve improved dramatically, 30 days to 15 days. National Logistics Centre customer satisfaction, and with the number of Very "Winning the Gold Medal at Radlett. The team also began by carrying out satisfied' customers in the is extremely rewarding for received tremendous hundreds of visits to London area increasing by Mitcheldean," Phil Ring support from people at customers in the London 18.1 per cent Market share continued. "We are committed Mitcheldean, Uxbridge area during installation in London also improved to improving our focus on the and the London CBU. and maintenance calls to by 4 per cent and customer customer, and the award of "We were competing identify what type of retention improved by 10 the Team Excellence Gold against 26 other teams problems commonly per cent Medal recognises the entire from throughout the occurred. The team then Another significant team's achievement." Simple idea produces substantial sa\/ings ne simple idea has members of the cost down not only one of our key moved by the marshals, allowing Oproduced substantial cost team concentrate on ways customers, but are also a them to get on with other tasks. savings and has helped us of improving Mitcheldean's potential major source of "Steve has shown that a very reduce the unit manufacturing competitive position by ideas." simple idea can produce big cost (tJMC) of our products. reducing the UMC of Andrew, working with cost benefits," commented section Steve Harris, shop floor machines. This allows us to down engineer Lesley manager Dave Roberts. "It only marshall in Convenience cut the costs of products to our Townley, established that goes to show that people should Copiers, saw an opportunity of end customers, increase savings could be achieved if never feel reluctant to make a doubling up pack quantities of market share and maximise Steve's idea was adopted. suggestion, no matter how small." plastic panels destined for revenues. There were other benefits Andrew Stephen agrees. "This 5328 and 5334 machines. By "An integral part of the cost too. Waste would be reduced, exercise clearly demonstrates turning the panels on their down process is our interface valuable floor space would be what can come from the smallest sides, boxes which previously with the production areas," freed and only half the amount idea. The cost down team has long contained seven panels could Andrew continued. "They are of boxes would have to be recognised that shop floor staff contain fourteen. Steve play a vital role in helping us cut submitted his idea via our unit manufacturing costs. the Convenience Copiers They are the people who best suggestion scheme and it was understand our products and passed to Andrew Stephen, manufacturing processes and can plastics and elastomers cost see opportunities where we can't. down buyer in Materials We need everyone's help in Management. meeting our cost down objectives, "We immediately saw that and would ask everyone to keep there would be a substantial those ideas coming." cost advantage and an opportunity to reduce unit • From left: Steve Harris, Dave manufacturing costs," Andrew Roberts and Andrew Stephen explained. with the plastic panels destined Andrew and the other for 5328 and 5534 machines. Earth Day A\/vards ix Mitcheldean teams over 2,000 people, auditing the significant improvement in Terry Buffry, Martyn Gunter have been recognised in complete system and meeting productivity, cost reduction, and Richard Morgan. Sthe annual Xerox Earth very aggressive timescales. As quality and environmental Ferruccio Marangon's Low Avi^ards, a worldwide initiative a result, Mitcheldean achieved impact. Congratulations to Mass Line Energy team designed to heighten BS 7750 status, the first plant to Dale-Martin Parker, Derek introduced energy efficiency awareness of the need to do this within the Xerox world. Cherry, Frank Mooney, Steve measures which achieved a 70 protect the environment. The Congratulations to Mike Uppington, Mike Aston, Robert per cent cost reduction in the Environmental Management Cooper, Don Evans, Ferruccio Scrivens and Martin Boosey. operation of fuser roll wash System (EMS) team, led by Maraiigon, Chris Marriott, Four other Mitcheldean and phosphate plants. Mike Cooper, and the Flow John Spratley, ttugh Smith and teams received a runners-up Congratulations to David Solder Nitrogen team, led by Simon Richards. certificate. Neil Jones' Asset Pudge, Roger 1mm, Pat Madley, Management Plastic Recycle Dennis Pick, Neil Wozencroft, team recycled plastic waste Patrick Shavv and John Lewis. and avoided 200 tonnes of Julian Shufflebotham's landfill waste per annum. Works Engineering Energy Congratulations to Ian Hale Reduction team developed and and Robert Haste. implemented a number of new Roger Imm's Aqueous controls, which resulted in Wash & Filtration team energy reductions in excess eliminated solvent cleaning of £50,000 per annum across of fuser rolls by intro• the site. Congratulations to ducing water-based processes. John Lewis, Pat Madley, Phil Congratulations to Pat Madley, Townsend, Clarry Games and Patrick Shaw, Chris Clarke, Colin McHugh. John Lewis, Phil Townsend, • The Mitcheldean members of the EMS team (from left) :RQX Ferruccio Marangon, Chris Marriott, Don Evans, Mike Cooper and John Spratlej. Dale-Martin Parker, both Entering the Source received Earth Awards at a Reduction category, the Flow presentation held on Solder Nitrogen team won an Wednesday 22nd May, with award for developing, four other teams receiving evaluating and installing a runners-up certificates. new printed wiring board The EMS entry for the assembly (PWBA) flow solder Enviromental Leadership process which used nitrogen category won their award for as an inert gas blanket. This developing and implementing allowed the use of a milder a complete Environmental flux, which removed the need • Members of the Flow Solder Nitrogen team with Iheir a"ard. Management System. Breaking for post-soldering washing, From left: Martin Boosey, Frank Mooney, Dale-Martin Parker, new ground in many areas, the eliminating water usage and Robert Scrivens and Steve Lippington. Derek Cherry and Mike EMS project involved training waste disposal and leading to a Aston, not pictured), make up the rest of the team. From forest to forest ~^he Oxfam shop at Ross-on-Wye has raised over £3,650 in the last twelve months from the sale of clothes and books donated by staff at Rank Xerox Mitcheldean. TDistric t organiser Derek Fitch of Oxfam congratulated everyone at Rank Xerox Mitcheldean on this achievement. "This kind of effort makes a huge contribution to our work in the Third World. This sum could buy 500 kg of medical supplies for Rwanda, sink over 50 water supply wells in Ghana, or help finance the re-greening of Ethiopia. £3,650 would buy 365,000 seedlings for the regeneration of the Ethiopian forest." Book The overall figures are even better. Clothes and books donated Bank by Mitcheldean are sorted into saleable items (which raised the £3,650 through the Ross shop). Materials classed as rag are recycled and sorted, and useable cotton items are contributed to the Oxfam programme which sends them to various African countries at the rate of 70,000 items every two weeks. Contact Derek Fitch on (01527) 874 575 if you can help - one 'fiver' will buy 500 trees for Ethiopia - you won't find a better • From left: Janet Pretious and Derek Fitch from Oxfam, site charitable deal anvwhere! director Gerry Lane, and Rosie Murphy from the Ross-On-Wye Oxfam shop. Help fight childhood cancer and leukaemia explained. "We realised that this CLIC provides families with free ^ very time you throw a used ink jet cartridge in the was a site-wide problem which accommodation near specialist waste bin, you could be throwing away the would only get worse as more hospitals for as long as is J equivalent of up to a one-pound coin which could and more PCs with ink jet necessary, as well as domiciliary haveE been used to fight childhood cancer and leukaemia printers came on site. I'd heard care nurses who provide of an organisation called specialist back-up for children in Gloucestershire. Worktwice who not only and their families at home. The A new scheme, launched by "We came up with the idea collected ink jet cartridges for charity has also founded the the product quality audit when we were carrying out a recycling, but also donated up to CLIC chair in paediatric department's Chris Robinson departmental waste elimination one pound to charity for each oncology at Bristol University, and Michel Fasen, means that project and found that there was cartridge collected," Chris the first of its kind in the country, for every used ink jet cartridge no environmentally friendly conhnued.