4' nt CBU At'Customee r First' ^hprojece Londot teamn was the outright winner of thTe Corporate Strategic Services (CSS) Team Excellence final in Leesburg on 22/23 April 1996.

The team included Corporate Strategic Ser• • Standing, from left: Matt Jackson, Mike Wilding, Brian Cuddy, four Mitcheldean rep• vices world," explained Tim Green and Derek Chapman. Seated, from left: Jacki Sherry, resentatives - Phil Ring, Business Quality and Phil King and Pat Phillips. Mike Wilding (who is now Strategy manager, Phil working in the States), Ring. "Four teams were identified the most benefit, aifecting the entire Matt Jackson and Tim singled out for special common problems and UR, was the reduction in the Green, together with Jacki mention, with two bronze, introduced new processes length of time it takes Sherry and Brian Cuddy one silver and one gold to rectify them. between the customer from the London CBU and medal awarded." As a result of their work, signing an order and the Pat Phillips and Derek The London CBU team customer satisfaction delivery of the product from Chapman from the was set up to improve improved dramatically, 30 days to 15 days. National Logistics Centre customer satisfaction, and with the number of Very "Winning the Gold Medal at Radlett. The team also began by carrying out satisfied' customers in the is extremely rewarding for received tremendous hundreds of visits to London area increasing by Mitcheldean," Phil Ring support from people at customers in the London 18.1 per cent Market share continued. "We are committed Mitcheldean, Uxbridge area during installation in London also improved to improving our focus on the and the London CBU. and maintenance calls to by 4 per cent and customer customer, and the award of "We were competing identify what type of retention improved by 10 the Team Excellence Gold against 26 other teams problems commonly per cent Medal recognises the entire from throughout the occurred. The team then Another significant team's achievement."

Simple idea produces substantial sa\/ings ne simple idea has members of the cost down not only one of our key moved by the marshals, allowing Oproduced substantial cost team concentrate on ways customers, but are also a them to get on with other tasks. savings and has helped us of improving Mitcheldean's potential major source of "Steve has shown that a very reduce the unit manufacturing competitive position by ideas." simple idea can produce big cost (tJMC) of our products. reducing the UMC of Andrew, working with cost benefits," commented section Steve Harris, shop floor machines. This allows us to down engineer Lesley manager Dave Roberts. "It only marshall in Convenience cut the costs of products to our Townley, established that goes to show that people should Copiers, saw an opportunity of end customers, increase savings could be achieved if never feel reluctant to make a doubling up pack quantities of market share and maximise Steve's idea was adopted. suggestion, no matter how small." plastic panels destined for revenues. There were other benefits Andrew Stephen agrees. "This 5328 and 5334 machines. By "An integral part of the cost too. Waste would be reduced, exercise clearly demonstrates turning the panels on their down process is our interface valuable floor space would be what can come from the smallest sides, boxes which previously with the production areas," freed and only half the amount idea. The cost down team has long contained seven panels could Andrew continued. "They are of boxes would have to be recognised that shop floor staff contain fourteen. Steve play a vital role in helping us cut submitted his idea via our unit manufacturing costs. the Convenience Copiers They are the people who best suggestion scheme and it was understand our products and passed to Andrew Stephen, manufacturing processes and can plastics and elastomers cost see opportunities where we can't. down buyer in Materials We need everyone's help in Management. meeting our cost down objectives, "We immediately saw that and would ask everyone to keep there would be a substantial those ideas coming." cost advantage and an opportunity to reduce unit • From left: Steve Harris, Dave manufacturing costs," Andrew Roberts and Andrew Stephen explained. with the plastic panels destined Andrew and the other for 5328 and 5534 machines. Earth Day A\/vards ix Mitcheldean teams over 2,000 people, auditing the significant improvement in Terry Buffry, Martyn Gunter have been recognised in complete system and meeting productivity, cost reduction, and Richard Morgan. Sthe annual Xerox Earth very aggressive timescales. As quality and environmental Ferruccio Marangon's Low Avi^ards, a worldwide initiative a result, Mitcheldean achieved impact. Congratulations to Mass Line Energy team designed to heighten BS 7750 status, the first plant to Dale-Martin Parker, Derek introduced energy efficiency awareness of the need to do this within the Xerox world. Cherry, Frank Mooney, Steve measures which achieved a 70 protect the environment. The Congratulations to Mike Uppington, Mike Aston, Robert per cent cost reduction in the Environmental Management Cooper, Don Evans, Ferruccio Scrivens and Martin Boosey. operation of fuser roll wash System (EMS) team, led by Maraiigon, Chris Marriott, Four other Mitcheldean and phosphate plants. Mike Cooper, and the Flow John Spratley, ttugh Smith and teams received a runners-up Congratulations to David Solder Nitrogen team, led by Simon Richards. certificate. Neil Jones' Asset Pudge, Roger 1mm, Pat Madley, Management Plastic Recycle Dennis Pick, Neil Wozencroft, team recycled plastic waste Patrick Shavv and John Lewis. and avoided 200 tonnes of Julian Shufflebotham's landfill waste per annum. Works Engineering Energy Congratulations to Ian Hale Reduction team developed and and Robert Haste. implemented a number of new Roger Imm's Aqueous controls, which resulted in Wash & Filtration team energy reductions in excess eliminated solvent cleaning of £50,000 per annum across of fuser rolls by intro• the site. Congratulations to ducing water-based processes. John Lewis, Pat Madley, Phil Congratulations to Pat Madley, Townsend, Clarry Games and Patrick Shaw, Chris Clarke, Colin McHugh. John Lewis, Phil Townsend,

• The Mitcheldean members of the EMS team (from left) :RQX Ferruccio Marangon, Chris Marriott, Don Evans, Mike Cooper and John Spratlej. Dale-Martin Parker, both Entering the Source received Earth Awards at a Reduction category, the Flow presentation held on Solder Nitrogen team won an Wednesday 22nd May, with award for developing, four other teams receiving evaluating and installing a runners-up certificates. new printed wiring board The EMS entry for the assembly (PWBA) flow solder Enviromental Leadership process which used nitrogen category won their award for as an inert gas blanket. This developing and implementing allowed the use of a milder a complete Environmental flux, which removed the need • Members of the Flow Solder Nitrogen team with Iheir a"ard. Management System. Breaking for post-soldering washing, From left: Martin Boosey, Frank Mooney, Dale-Martin Parker, new ground in many areas, the eliminating water usage and Robert Scrivens and Steve Lippington. Derek Cherry and Mike EMS project involved training waste disposal and leading to a Aston, not pictured), make up the rest of the team. From forest to forest ~^he Oxfam shop at Ross-on-Wye has raised over £3,650 in the last twelve months from the sale of clothes and books donated by staff at Rank Xerox Mitcheldean. TDistric t organiser Derek Fitch of Oxfam congratulated everyone at Rank Xerox Mitcheldean on this achievement. "This kind of effort makes a huge contribution to our work in the Third World. This sum could buy 500 kg of medical supplies for Rwanda, sink over 50 water supply wells in Ghana, or help finance the re-greening of Ethiopia. £3,650 would buy 365,000 seedlings for the regeneration of the Ethiopian forest." Book The overall figures are even better. Clothes and books donated Bank by Mitcheldean are sorted into saleable items (which raised the £3,650 through the Ross shop). Materials classed as rag are recycled and sorted, and useable cotton items are contributed to the Oxfam programme which sends them to various African countries at the rate of 70,000 items every two weeks. Contact Derek Fitch on (01527) 874 575 if you can help - one 'fiver' will buy 500 trees for Ethiopia - you won't find a better • From left: Janet Pretious and Derek Fitch from Oxfam, site charitable deal anvwhere! director Gerry Lane, and Rosie Murphy from the Ross-On-Wye Oxfam shop. Help fight childhood cancer and leukaemia explained. "We realised that this CLIC provides families with free ^ very time you throw a used ink jet cartridge in the was a site-wide problem which accommodation near specialist waste bin, you could be throwing away the would only get worse as more hospitals for as long as is J equivalent of up to a one-pound coin which could and more PCs with ink jet necessary, as well as domiciliary haveE been used to fight childhood cancer and leukaemia printers came on site. I'd heard care nurses who provide of an organisation called specialist back-up for children in Gloucestershire. Worktwice who not only and their families at home. The A new scheme, launched by "We came up with the idea collected ink jet cartridges for charity has also founded the the product quality audit when we were carrying out a recycling, but also donated up to CLIC chair in paediatric department's Chris Robinson departmental waste elimination one pound to charity for each oncology at Bristol University, and Michel Fasen, means that project and found that there was cartridge collected," Chris the first of its kind in the country, for every used ink jet cartridge no environmentally friendly conhnued. "We contacted them and is involved in many other collected on site, up to one method of and they were research products in the field of pound is donated to the Cancer disposing of our very enthusiastic childhood cancer. & Leukaemia in Childhood Trust used ink jet Recycle about helping us "All the money raised will go (CLIC). cartridges," Chris set up a scheme at to our local CLIC branch in ink jet Mitcheldean." Gloucester," Michel Fasen told The money us. "We've had several meetings cartridges raised is donated with Worktwice and they have to CLIC, a been extremely helpful. They and help national charity will collect the ink jet cartridges which began life free-of-charge and have save young in Bristol in provided collection boxes which 1976 and offers we have situated at 20 locations lives treatment, welfare around site. and research into "Ideally, we would like childhood cancer. everyone with an ink jet printer Cancer or leukaemia can to return a used cartridge every strike a child at any age, and time they collect a new one. In over 2,000 children are newly that way we can capture every diagnosed each year. CLIC has used cartridge on site, reduce a distinguished record of our landfill waste and raise pioneering work and helps money for an extremely good young victims and their families cause." cope with their struggle against If you would like to help a life-threatening disease. raise money to save young lives, Amongst its many activiUes, take your used ink jet cartridges to your nearest collection box. • Chris Robinson with one of Call Chris Robinson on Ext. 2216 the CLIC coUection boxes. for details.

despatched to Venray for repair Around 1,000 cartridges are and refill," section manager, Ian returned each month for Nationwide Hale explained. "We're currently recycling and Rank Xerox again receiving between 10 and 12 donates £1 for each returned pallets of cartridges every item. paign fortnight, each containing over If you know of a company 200 cartridges for recycling." using Xerox products who would ~^he ink jet recycling confident that the venture will be A similar exercise is also like to return their used toner scheme isn't the first time a big success." carried out on cartridges for Rank Xerox and Once the toner cartridges are behalf of the recycling, tell WorktwicT e have worked collected from customers they charity Action them they can together, as Worktwice is also are delivered to Asset Aid, which runs Users have contact the the main authorised collection Management in building 12/1. projects in third Worktwice Xerox agent for Rank Xerox "The used toner cartridges come world countries. hotiine on photocopier and printer toner to us for sorting before being responded (01453) 844 366. cartridges throughout the UK and Northern Ireland. very well All customers using Xerox Customer Replacement Units (CRUs) can have a minimum of three used print cartridges collected free-of-charge by Worktwice. For every print cartridge returned via the scheme, RXUK donates £1 direct to CLIC. "The scheme started earlier this year and is going well, with 99 per cent of customers contacted so far agreeing that they will return their used cartridges," Chris Reenleyside, RXUR recycling executive told us. "Users have responded really well during the first few months, • Sorting the cartridges in the RXUK technical returns area in Asset Management. and Worktwice and CLIC are From left: Phil Jackson (at the computer console), Les Madgewick and Gary Redwood. o It^s been an outstanding year! "T ast year, Rank Xerox just started up production of strong position, I enjoyed one of its most printers for Xerox and other thanks to its -l_-J successful and profitable household name computer improved years and Mitcheldean played a manufacturers. tlexibility, the • Robin FyfTe chats with Derek and Maisie significant part in "We are also working on a attitude of all Davies. that achievement," said Gerry range of new products for Xerox, those working Lane, site director, Mitcheldean some of which are based on on site, its compeUUveness, and described, coupled with the XIanufacturing Operahons. today's light lens technology. the actions taken to improve elTort put into improving He VIas addressing the 315 or However, most of our forward levels of customer satisfaction. communications, was paying so people attending the Long product development work is on Sadly, just before Christmas, dividends. an exciting the company had announced "One clear message to take new generation they would be selling olT home tonight," he said, "is that of digital, Lille manufacturing plant to our future depends on our multi• an American company, Cerplex, continuing to work well together functional an electronics and tele- The business is more secure printing, communicafions business. today than it has been for a long, copying and "Over the last six years we long time." faxing have reduced our European While Gerry proposed the products." manufacturing plants from five toast to RX Mitcheldean and the To round to tuo. This refiects the highly LSA (of which he is president). off an competidve state of the market Human Resources & Facilihes outstanding in which we operate, and the manager Robin Fyffe did the year, a need to ensure we don't carry honours for the guests. • From left: Charlie Walker, Kevin ll< robin, Mitcheldean costly over-capacity. He made special menUon of Richard IVlorgan and Neil Jones. team - the "The Uvo remaining plants at four people attending the dinner Service Association's 43rd London Customer Business Unit Venray and Mitcheldean clearly who achieved 30 years' service annual dinner, held on Friday, team - became the outright have a chaUenging hme in front this year and seven who were 10th May, at the Chase Hotel, winner of the Xerox Team of them as we begin to engage clocking up 35 years - Adrian Ross-on-Wye. Excellence competition. This competition from the emerging Eddy, Bernie Gibbs, Merv "Over the last 12 months we was especially pleasing since economies in China, Malaysia, Goode, Keith Horrobin, Alan have grown our business by 13 improved customer focus has Taiwan and Eastern Europe. Hughes, Tony Luckett and Ken per cent - the extra volume been and conhnues to be one of "Provided we conUnue the Nicholls. Each was invited to resulting from additional RXMP's priorihes. improvements of recent years, I claim a bottle of bubbly from placements with our customers Feedback from visitors had am confident that we have a LSA ofiicers Janet Hart and June and securing new business from been consistently compli• stable future ahead, and there is Knight. Robin also paid a well Eastern Europe. mentary and Gerry quoted Al absolutely no reason why we deserved tribute to all the "We are a very compehtive Dugan, Xerox senior vice should not meet those committee members who put in organisation," he pointed out. president responsible for world• challenges." a tremendous amount of hard "We have reduced the prices of wide manufacturing, when he The recent business upturn work arranging the LSA's our products by an average of 7 said that the site was in a very and the improvements various activities. per cent (after inflafion last year that's about 10 per cent) and we plan to reduce them by a further ~^he following received 25- Richard Morgan, John Murrell, 8 per cent this year." year awards at the dinner: Trevor Pensom, Dave Powell, In return, another £12 Barbara Bevan, Sandra Phil Probert, Tony Prothero, Bob million of capital investment Cooper, Esme Cox, Betty Ellway, Reid, John Budge, Roger Smith, had been approved for new Gwen Fisher, Dave Addis, Len Sterry, Barry Watkins, equipment and facilities in Richard Andrews, Ron Arkell, Graham Whitaker, Colin addition to money spent on Gerald Brain, Dave Charley, Ken Williams, Mike Young. (Malcolm developing and tooling up new Ellway, Ray Hesk, Neil Jones, Hood, on assignment in Egypt, products. John H. Lewis, John W. Lewis, was represented by his wife.) "We improved our quality Mike Maith, Richard Minton, performance by over 10 per cent and that really makes us one of the highest level quality producers in the Xerox world." He highlighted the recent attraction to the site of two major suppliers, Hanning who produce plastic components, and Ascent Power Technology, who manufacture power supplies. This is enabling material prices to be reduced, inventories to be kept to a minimum and, as these businesses develop, employment to be provided for up to 200 people in the locality. Also significant was the The 25-year fact that, demonstrating the service group corporation's confidence in the pictured with site, over £0.5m had been spent Gerry Lane in creating a new printer (centre) who assembly facility, "and we have presented the awards. Vive la difference! e are all different! WThe way we GENDER look, the way we ENVIRONMENT think, the backgrounds we ABILITIES & come from, the DISABILITIES beliefs we hold - it TEMPERAMENT is these and other WHAT MAKES factors that make us PHYSICAL individuals and CHARACTERISTICS diiferent from each other. COLOUR "Diversity is a value field by Rank Xerox, and is a value each of us is being asked to better understand," says RENT Colin Court, manager, D Jr r Human Resources Develop• ment. "It is also a very SOCIAL demanding value for the way To behave in these ways, we work with each other." RELATIONSHIPS we all need to recognise that What is it that makes others may have a different you different from others? CAREER PATH perspective which is equally Most of us have differences as valid as our own. that we leave behind us LIFE Valuing diversity calls for when we come to work. We a culture where people can may be creative in our spare EXPERIENCES be their true selves and feel time - a writer, gardener or free to make their full singer We may choose to EDUCATION contribution in the work• take great risks - mountain place. If we can achieve a climbing or hang gliding. We UPBRINGING workplace where all of us may be a carer looking after can bring our various others by choice or differences to bear, we will otherwise. In all these have a business with a different roles we have skills greater breadth of ideas and and attributes that we may contributions and a more not perceive as useful at satisfied workforce that is work. To help people bring closer to realising its true their individual skills and potential at work. Try this: attributes to influence their work not only makes How much more stimu• business sense, due to the lating might your work be if richer contributions that the value of diversity was result, but also makes more embraced in your work individual sense by ideas and contributions are appreciated by those around group? providing the opportunity to them," says Colin. In this way, 'diversity' is about how we As our world changes, it be more satisfied at work. is becoming increasingly less behave towards each other. The kinds of behaviours adopted likely that we will work with Wlien you meet people at in a truly diverse environment will include: people of a similar back• work with differences to Truly listening to and understanding each other Do we? ground to our own. Our yourself, how tolerant of Asking others for their opinions and ideas Do we? customers share the same them are you? Speaking up when we disagree Do we? prospect of change. It makes "A workplace where Encouraging others to speak up when they disagree Do we? sense for us all to stimulate differences are welcomed Ensuring everyone has a fair hearing Do we? diversity at work whilst is one where a person ChaUenging narrow >iews of others Do we? remembering to treat each feels confident that their Promoting discussion of fiifferent issues Do we? other with respect. e Take our Daughters to Work Day chieving diversity in the woriiplace is all about encouraging as v^ide a range of different contrihutions as possible. To encourage more womeAn to consider a career in manufacturing - an area where they are severely under-represented at present - Mitcheldean joined thousands of other UR employers in I Plans and prototype of the 'Colour Future 1035'. inviting employees to 'Take our Daughters to Work' on 25th April 1996. Take our Daughters to diversity of our work force and Work Day is a national forms part of our wide ranging initiative which was launched involvement with schools and three years ago to help build colleges in the local area," the confidence of young girls explained Human Resources and show them that there is a officer, Louise McAlister, who rich choice of careers organised the Mitcheldean available. The day also helps event. raise awareness about what "We were astounded by the employers need to do to make response, with over 60 our workplaces more open to requests to attend the day," the contributions of women Louise told us. "Unfortunately, and men alike. we only had room for 25, Involving girls aged 11 which we filled on a first- I Team members with their 'Kail Trick 2000' product. to 15, the aim of the day was come-first-served basis. We structured programme simply spoke into a to encourage them to make are now planning to run a designed to give the girls an microphone stating the an informed choice about similar day later in the insight into all aspects of a number of copies and size of their careers and find out summer to give others the manufacturing operation. "We paper required. It also about opportunities within opportunity to find out about started with a general included a built-in shredder... Rank Xerox. "The initiative the work we do at introduction to the company 'for any terrible mistakes'. supports our long term Mitcheldean." and our products, and during The second team presented objective of increasing the The dav followed a well- the day the girls visited the 'Kail Trick 2000', a hghtweight purchasing and finance portable computer for the departments as well as blind. Incorporating a braille Electronics, Convenience keyboard, it was also voice- Copiers and Printing Systems." activated, as well as 'speaking' Throughout the day the to the operator The computer girls divided into three also included a fax, diary and teams to play a business game printer which printed in which involved devising a braille. new product for Mitcheldean. The third presentation was "This involved designing, a portable multi-functional planning and purchasing product called 'Colour Future parts for the new product, 1035', which copied in colour and then designing a or black and white at 35 pages prototype using cardboard and per minute. Incorporating a a lot of imagination!" touch sensitive screen, the commented Louise. "They product was a copier, printer then had to cost the machine and fax as well as including a and prepare a sales pitch for telephone answering service. potential customers, including It was designed for use at recording an advert on video." home and at work. The day concluded with a "The day was a great trade show where each team success, and I'd like to thank made a short presentation everyone involved for their about the unique selling points tremendous hard work in of each of their products. ensuring it ran so smoothly," "The range and creativity Louise told us. "We received of the products they came up some excellent feedback from with was fantastic," Louise the girls on the day and we continued. would welcome any further The first team to present comments on how to make our had developed a voice- next 'Take our Daughters to activated photocopier called Work Day' an even greater 'Copy Talk'. The operator success." I The 'Copy Talk' design team. Viton pace increases |he pace is continued, "but the gpod news is that the wash and grit-blast increasing in the plant, which is being Viton flow coat manufactured in Yorkshire, facilitT!y as the project has now successfully passed its tests and has been shipped draws to its final stage to the Webster Viton facility for in preparation for the commissioning." arrival of the flow Now that any technical coating equipment. problems have been ironed "All the internal decoration out, the plant destined for the is complete, the air handling Mitcheldean facility is under equipment and the water construction and is due to purification plant have been arrive in July. installed and the power supply The Viton team members for the budding is connected," are also well prepared. Julian explained project manager, Shufflebotham has been in Ferruccio Marangon. "The Sweden overseeing the British Automobile Racing Club, ^ ric Cramer, and he spends his weekends programmes competing in the Formula Benault J planning section 1700 Championship at leading race E circuits around the country, manager in Electronics, including Silverstone, Brands Hatch can be described as and Donington Park. "It's a family run team," Eric literally living in the explained. The car is owned by a fast lane. family friend in Germany. Eric's Eric is a member of the brother, Marc, assists with £2,6 fter training in cold, wet at the Sam start the temperature had and windy weather for risen to 75F by 1.30pm in the Mah three months, a totally (finish). It made it a tough 26.2 miles Aunexpected change in conditions for runners - particularly so for greeted everyone at the 1996 Joanne Davis (Configuration Flora London Marathon on Control) who was competing in her Sunday, 21st April (the hottest first ever marathon. day of all 16 London Marathons). "I trained with Graham Welch From 60F at Greenwich Park (retired from RXMP but not from

• Ferruccio Marangon and Martin Elxell inspect the air cooling plant. external work is also almost complete, with the solvent construction of the solvent abatement plant and the abatement plant, Martin Exell chiller units for the air has been in the States getting to grips with the coating plant, \\rj handling systems in place. and Gary Dade has been in There will, however, be Webster to familiarise himself continuing building work with the machine and system between buddings 5 and 3 as controls. Roger Imm is also the equipment is installed and visiting the States to assist with commissioned, and we'd ask the commissioning and run-off everyone to take care when in of the wash and grit-blast plant the area." at Webster prior to the The facility is now ready Mitcheldean plant arriving, for the arrival of the process and will also be taking part in equipment. "We have had the run-off tests for the coating some delays with the flow plant and sanding equipment • Sporting their London Marathon '1 ran through the wall' tee- coating equipment itself, due before it is shipped to shirts and medals are (far left) Jan Sologub, (centre) the Davis to technical and delivery Mitcheldean. family - Len, Chris, Joanne and Pauline - and (far right) Graham problems," Ferruccio Welch. preparation, and their father Chris is, effectively, team manager Chris is a former British Hill Climb Be thm best in everytliing you do! Champion. ndrew Steptien, Eric began racing in 1991. cost down buyer in Marc has raced periodically since Materials Manage- 1982, and currendy acts as inentA, was the winner of the mechanic and engineer - a vital member of the team. "Motor racing Managing for Results poster is very similar to my role here in competition. Electronics in that respect," Eric Andrew came up with continued. "Preparation is essential, two designs - 'Automate as you can't afford to lose a race due your business area' and to mechanical failure. Like my job at 'Be the best in everything Rank Xerox, forward planning is you do' - which have been vital." professionally drawn-up by Each season lasts from April to local graphic artist Kevin October, with twehe meetings, each over one or two days. "Motor racing White and are being used in demands a lot of commitment, and this year's Managing for weekends when we're not racing are Results poster campaign. priorities," explained • Andrew, seen here with devoted to working on the car. We "We asked people to Business Quality and Phil King (left) and Ewart also carry out a full rebuild during submit ideas which were Strategy manager, Phil Ring. WooUey of CMPR (right), the winter months." eye-catching and humorous "Andrew's designs certainly received a £100 prize for each And all their hard work has paid and related to our corporate fitted the bill." design. off. In 1994 Eric won the Class B Championship race at Silverstone, and last year secured two third places in the Class A Championship. Marc won the Class B Championship New style catering wins praise in 1992, and was runner-up in 1993. So far this season, Eric has one consisted of servery displays, Catering manager, Trevor fourth place and came sixth at 'Excellent feedback' suggested menus, types of Leigh agreed: "We're aiming to Donington Park on 5th May after resulted from a trial crockery, displays of typical offer a broad selection of food running third until the last lap. of a new-style catering layouts and, more importantly, to suit as wide a range of tastes "Motor racing is a sport of highs samples of food. as possible, and we received and lows, and unfortunately there facility in building are usually more lows than highs. 3/2 (the old Court "We're currently reviewing some very favourable However, when you do succeed it our catering facilities across comments about the type and makes everything worthwhile - Restaurant) during the site, and the trial was intended quality of food on offer." there's nothing that can beat it" to show a cross-section of staff Staff who participated in last week of March. the type of facility we could the trial also had the Over 160 people from introduce," explained Bob opportunity to pass on their across site were invited to take Harris, manager, employee views by completing a part in the trial, which services. "We aim to provide questionnaire. These are now world-class catering facilities being reviewed, with plans to and are working closely with roll-out the new concept when runners our caterers to provide a funds become available during flexible solution which meets 1996 and 1997 running) and he ran the first three in Florida last January. every requirement." miles with me which steadied my From Parts Manufacturing nerves and got me on my target OA, Jan Sologub made a 5 min pace. I struggled to the finish and it 30 sec improvement on last year, has spurred me on to try again and and his Ume of 3 hrs 52 mins 57 improve on my time of 5 hrs 55 sees gained him a posihon of Those were the days? mins." 7,787. Marathons run in the Davis Joanne told us that the main family - Joanne's brother Chris thing that kept her going was the (CCFF) and parents Les and Pauline fact that she was being also competed. Chris, now one of the sponsored for MacMillan Nurses running elite, recorded a personal - she raised a splendid £1,250 best time of 2 hrs 35 mins 25 sees - a with the 'collective' help of 2-minute improvement on last year - Marion Bosher (Expedite) and and he achieved about one that of colleague Esmee Halford hundredth position overall out of who procured a generous £500 some 27,000 entrants. donation from xMarlow. He had trained mainly with his Graham ran for two causes - dad, a well-known local athlete. Les Townsend House (the local old hadn't run a marathon for nearly people's home) and the PDSA. five years but nevertheless managed sharing £276 between them. a posifion inside 200 with a time of 2 And, as reported earlier, Jan hrs 39 mins 44 sees. was able to send £1,150 to Start, Pauline, like Joanne, had trained thus helping to give disabled and with Graham. She suffered quite disadvantaged young people a Spot anyone you know? badly in the final stages, finishing in chance to participate in sports. Fred Pritchard from Customise did when he 4 hrs 52 mins. Congratulations to the opened the last issue of Vision. Running in his fifth London runners - and sincere thanks to He was the 'good-looking one' in the background! event, Graham was disappointed all who made possible such a with his Ume of 4 hrs 7 mins 59 sees marvellous total donation to Call Mcola on cxieiislon 1490 Ifxoii ha\ean> old (20 mins slower than in '95), but he charity of £2,676! pholographs ran the full distance and improved or memories of uoik in llie 'old da>s'. on his hme in the Disney Marathon So although he is a member of small batch stalT and has, in fact, been in Parts Manufacturing all his 35 years, he spends his working day in Building 4. This last April, as every year, Ren started flying - his racing pigeons. He has some 40 birds and is chairman of the Drybrook & District Flying Club which flies birds from France. He's also a member of the National and Central Southern Classic Flying Clubs. Ren's father George was one of the plant's former resident team of gardeners, and his younger brother Philip is an inspector in • Bernie Gibbs (lelt) and Ken Nicholls, both 35-year men.

mostly on small copiers - Their son Mark, who used twice at our former Lydney to work in harness assembly, facility - and today does major now has a milk round, while w subs on the 5018/28 reman, daughter Alison is a private line. secretary in a Gloucester firm. He and his wife Margaret Always a quality man, used to have a joint hobby LYNDON LEWIS has carried -they kept lovebirds and won out mechanical inspection in a quite a few cups in Cinderford variety of areas, ranging from & District Cage Birds Society goods receiving to new build events. and remanufacture, his Awards Today it's gardening that current job being on the 5047 takes up most of their time, line. DEREK EAST spent a and Derek has developed an His wife Julie, formerly in year in the machine shop interest in antique furniture harness assembly, now works before settling on assembly and china. "It makes a bit of a for Dougland while their son work, both new build and change from new technology," Paul is employed in our remanufacture. He has worked he says. Building 1 restaurant by

opportunity for improvement Bob's daughter Nicola is at serving Buildings 12 and 13, D&C and update." Newcastle University studying and Squirrel stores with items Son of a Scottish farmer, environmental management, ranging from blind rivets to Bob opted for a mechanical while his wife Rosemarie clothing to work benches. engineering career, and did an works in Boots the Chemists in Andrew's wife Linda works in apprenticeship with Smiths Gloucester. the dev. box area in CCFF, and at YEAR Industries. He joined us as a In his 25 years ANDREW the fime of our chat their son tool design engineer, moving BROMAGE hasn't altered his Stephen, currently doing GCSEs at to quality engineering, then trade as storeman - firstly in Dene Magna, was looking to have becoming section leader in goods inwards, then in a week's work experience in Asset product quality audit (where various assembly areas and Management. "He wants to go into his son Steve now works) maintenance stores. Now in engineering," said Andrew. before his promotion to his charge of Asset Management Daughter Laura, aged 7, who As manager, quality current post nine years ago. stores, he has responsibility for attends school in Ruardean systems, BOB REID's mission Woodside, completes the family. is "to see that Mitcheldean has Teeing ofi'in small batch, KEN an effectively implemented ELLWAY moved into PED, then quality system", and it's his design engineering as a ambition to do an effective manufacturing representative on a audit and find zero mid-range machine, liaising deficiencies. between the design group at As a plant, we have to RXMP and the European parts adhere to corporate, naUonal, suppliers, after which he went on Kuropean and international secondment to Venray to help put (luality system require• it into production. ments, and Bob advises on He was subsequently a their interpretation and member of two integration implementation. He trains projects, firstly the 1012/5012 people to do their own internal European Integration which won audits and carries out an a worldwide Xerox Excellence annual audit himself to ensure procedures and manuals meet • From lell: Ken Ellway, Bob requirements - "It's a good Reid and Andrew Bromage; a 25- year trio. 10 Building 1 goods receiving Bernie keeps fit playing department. His other brother, badminton at Dene Magna. He The many functions held in Eric, is a director of W.E. Giles, our gave up cricket because "it More on the club throughout the year contract builders, while Ren's son didn't mix well with Country & included 65 private bookings, Mark is an employee, so both often Western evenings which I charity functions and over 20 come on site. enjoy both at our own the club company events, bringing the total to over 100. The function Ren also has a daughter, clubhouse and at the room is also the venue for other Tracey, who works with the Causeway Club in Cinderford. menu social (like Dancing Club) and mentally handicapped. My wife Linda is a fan too." serious (blood doning sessions) BERNIE GIBBS spent many Bernie hasn't got a horse - here in happenings. years in Parts Manufacturing he is one, being a member of It was partly due to the fact before he took up assembly work the Mitcheldean Horses Mitcheldean that £4,700 had been spent on on small copiers. He carried out skittles team (which now plays can you new assets and £9,442 on preconfiguration and FRT on the at the Lamb Inn). Recent years w repairs and replacements that 5046 line, then four years ago have also seen him lead 'state-of-the- financially speaking, 1995 was joined the CCFF quality team. several RXMP teams into the finartd' kitchena , capable not as good as 1994, as Some two years into the job, he finals of our Interdepartmental treasurer Dave Lea pointed out went over to Venray prior to Skittles and Pub Sports events. of dishing up A further reason was that carrying out operator and process excellent five-course the club had brought in a certification at RXMP. different selection of beers, dinners to some 160 lagers and ciders which had people at one sitting? provided a lower profit margin. Ask the local Cricket "This is something we are League - they dined at the working on and you may see catering contractors Eurest. Sports & Social Club last the Courage drinks disappear to Long-servers will remember October. be replaced by ones from the Julie's parents - Monica Penn, That's the sort of catering Bass Brewery." who was a supervisor in 4000 reputation the club is earning Both the VE Day and assembly, and Bob, who itself, chairman John Gumey Christmas cabaret evenings worked in the same told those attending the annual were a sell-out On 26th department. general meeting on 19th March. October the same group will be Lyndon continues to follow In addition to new double- bringing their Rock 'n' Roll Lydbrook AFC ("Still taking glazing, and the refurbished show taking off many of the the punishment!") and gets up snooker room, there's still lots stars of that time. Should be at 6.30am every morning to be on the agenda for bettering the another selLout! taken for walks by his golden club. For example the The club deposit account retriever, Andy. "He's 11 years committee would like to see the has reached a satisfactory re-styling of the bar into a £50,000 and any further gains old so our pace has slowed Sports Bar. can now be ploughed back into down somewhat!" Among the year's activities, the club for improvements. • Lyndon Lewis (left) sliakes chess, skittles and cribbage An unsolicited testimonial Iiands witli fellow 50-year continued to be popular and came from the auditor's server Derek East. "We hosted the annual Crib representative attending the Singles Tournament enabling meeting who said that the the Crib League to donate some committee should be praised award, and later the International trailers with bulk shipments £300 to the Dilke Hospital." for the way they ran the club. Integration of 5320/22. In between destined for Xerox locations. Charity events such as this John Gurney continues as these projects he took up a section Quite a few of his family are encouraged; many causes chairman, Nora Powell as leader role on 5012/28, have worked on site - among have been helped through the secretary, Dave Lea as freasurer subsequentiy joining the technical them his brother Terry (small club membership and John and Richard Morgan as vice support team in CCFF along with batch) who holds their record paid tribute to the work of chairman. his brother Des, a 26-year server. for long service at 35 years. Elaine Cruickshank, John Richard, Chris Reed and Phelps and the Country & John Howls are trustees - John A member of RXGS, Ren A Manchester United Western group in this area. and also Bill Ward have been helped set up the Forest Hills GC supporter, Gary enjoys the pub The club will host the given life membership of the and is today their county sports of pool and darts. County Team in the Inter- club in acknowledgement of executive. He was going to Spain County Darts League with its their contribution. shortly after we talked, in the associated singles competitions Making up the rest of the course of his current job as a as from next September (a committee are Colin Brown, plastics commodity engineer three-year contract), and is Pete GrifRtiis, Andy Little and within Procurement. hoping to host a men's team m Alun Williams. He and his wife Jennifer have a a local league on a Monday We conclude with a plea daughter, Claire, who works for a night from Nora: "The same few company in Nottingham, and a Club membership remains people have held the same son, Simon, who is with a stable at around 1,500, nearly positions on the committee for a Monmouth firm. 1,300 of those being site number of years. We would like A forktruck driver/loader, members, and the Bonanza has to see some new faces and to GARY BROWN has spent most of just over 1,000 members, hear some new ideas. Please his 25 years in a stores reported secretary Nora Powell. help!" environment After a year at Gloucester Trading Estate, where we once occupied a unit, he came Bealrite (lU'lIx) VValloii (77) till to Mitcheldean to work in Obituaries Man li: I'liilip (leal (7'>) <)lh production stores in Building I. Marcli: Liiisc} Kf[m (71) and llcniiinc Braid (72) on 2^lli For the past four years or so of IIK' IUIIOW jni^ liriisioncrs: March: tredeiick Fanip-i (7(1) he's been dealing with the ins and 2(illi Mardi: Vusliii Hale (8'>) lOlh outs of export packing in Building \pril; Sheila Jacob (7',) 21sl Vpril; 12/2 - unloading spares, kits, etc., Perc> l.eviis (7>) 22IKI April; from on-site suppliers and filling VIIM'H lrigg(77) 2Hli Ipnl. I Gary Brown (25 years). assemblies - her team now teaching sixth formers as part of numbering 29. an 'Understanding Industry' "1 learned a lot at BAe about initiative. people management, controlling Seeking to spread her wings budgets, and good customer/ beyond the aircraft business, she supplier relationships," says successfully applied for and took Fiona, who qualified in up the post of section manager 'Empowered Workforce' training for the 5321/28/34 line at "^iona Hunter has no but moved straight into a job, techniques. She also found she Mitcheldean in April last year. picking up the British Aerospace needed to be quick thinking and Coming into our biggest time for feminist Technologist Trophy 1992 very thick skinned! assembly centre brought quite a F ideas. "I hope I have for outstanding achievement Outside work she change in scale - Fiona had, got by on my own merits." throughout apprenticeship. represented the company on the after all, been working in an Just how she has "got by" The post was as production Government-sponsored con• aircraft hangar about twice the should encourage our own support controller, regional jet sortium 'Fair Play South West' size and three times the height of female engineering apprentices centre fuselage assembly. It aimed at promoting equal Building 1 South. and other girls seeking to involved providing support for opportunities, and was recruited "Here we're producing succeed in what has traditionally the section manager with a team by Avon Education Business hundreds of machines a week as been seen as a man's world. of 50 operators and a 5,000 hour Partnership as a session leader opposed to rolling out one Recently appointed product work package per fuselage barrel a manager responsible for aircraft. month." 3321/28/34 new build, Fiona has Just over a year later She has 56 in her all the makings of a high flier. she was appointed current team and She was born, educated and caretaker section thinks highly of them. first employed in Bristol. Of a manager for the Airbus "We have 91 per cent practical turn of mind, always A321 fuselage assembly, satisfied customers, interested in maths and physics, and for three months based on UK customer she went initially to an all-girls' was responsible for the install rates." school, then to the sixth form of day-to-day running of Living in Bristol, an (almost) all-boys' school the aircraft's aft barrel Fiona has to leave "which prepared me well for assembly section. home at 6.45am. "1 aim coming into engineering!" she "The A321 is ratiier to get in by 7.30am so I says. like a stretch A320 - and can plan my workload "There were 300 boys to 13 we did the stretch bit," before the Sam start." girls, and 1 was the only girl explained Fiona. Having been in doing maths and physics 'A' Promotion to cell production eight years levels." manager came in July •jl^ now, Fiona is keen to She got ofl' to a good start 1993 and for the next 16 improve her overall when she became a sponsored months she was business experience. undergraduate apprentice at responsible for T "U She says she would like British Aerospace. It was a five- production and delivery to do an MBA some year apprenticeship covering all of the "stretch bit" to time and has her sights aspects of BAe work including programme, cost and on one day becoming a basic fitting, production quality requirements plant or European engineering, design, quality, etc, with a total staff of 14. director Meantime she with day release for an Incidentally, in the is back at night school - aeronautical engineering course course of her work at studying Portuguese! at Brunei Technological College BAe, Fiona regularly She and her boy during her first year. used their Xerox work friend (a team leader Having turned down a place group copiers, never with BAe) holiday in at Oxford, she then spent three dreaming that before that country every year. years obtaining a Bachelor of long she would be "We tend to make Oura Engineering (Hons) degree in involved in building our in the Algarve our base, mechanical engineering at products. then hire a car and go Bristol University ("the best for It was late exploring. my chosen career"), winning the November '94 when she "If I ever win the Ford Engineering Design Award became a ceh manager Lottery, it'll be a case of 1991. with responsibility for 'Portugal, here 1 come She never finished her production and delivery for keeps'!" final year of apprenticeship. of A330/340 wing

Any news for Vision? "^he first outing of the RX however, take its toll of Colin Goodrum won the Golf Society's 1996 season, participants on the hills of individual competition too with on 26th April, could not Monmoutii Golf Club. 38 pts, Jeremy Barnard (also 38 U you have, then please — havTe been better. The weather The outing embraced two pts) having lost on countback, • mail it to me in The was excellent, and with 43 events: the Spring Bowl, a pairs while Jamie Elsmore came third competitors it was the best turn• better-ball competition, and the with 37 pts. Mews, out for ten years. main event, the Denis Ede Vase The greater number of • leave it at main This was doubtiess due to individual competition. golfers meant that there was an the fact that the cost to players Scores in both proved improvement in the prizes, with reception for collection was lower, and, since it was an remarkably close. Colin crystal going to the winners. by me, 18-hole Friday afternoon event, Goodrum and Dave Button won Thanks were expressed to no one had to use up any holiday the first contest with 42 points, Steve Cooper and Andy Cosgrove 9 or ring me — ext. 1496 leave (a further two Friday Dave Elsmore and Dave for organising the outing, and to or Dean on ext. 544314. events will be organised in the Thomas, also with 42 pts, losing the Monmouth Club for their hope that they will attract a on countback. Third place went flexibility in coping with the similarly high attendance). to Bob Young and Tony Murrell high turnout Htc0^a Jones The excellent weather did. with 41 pts. S.C.