Streamlining Railroad Track Maintenance by A
Total Page:16
File Type:pdf, Size:1020Kb
I Along the Line I Vol. 10 JUNE, 1940 No. 4 Freight Claims Can Be Prevented Opportunity Here For Making Big Saving By G. Marks, Assistant to General Manager Claims for loss and damage to freight 4. Defective or Unfit cost The New Haven Railroad in 1939 Equipment 11,103.38 2.7 more than half a million dollars, or more 5. Temperature Fail- than $50.00 an hour) every day in the ures- Improper yea1·. There were 98,000 claims filed Refrigeration or against us last year. 100,000 claims were Ventilation 1,087.41 0.3 paid in 1939, including 6,000 filed in the Freezing or Heat later part of 1938. There were also Failures 1,701.43 0.4 25,000 claims fi led with other railroads 6. Delay 12,915.37 3.1 on shipments which moved via the New 7. Theft- Entire Haven, where these roads paid the claims Package 5,608.06 1.3 and charged the New Haven with its Other than En- proportion based upon the distance which tire Package 1,286.55 0.3 shipments had traveled on our li nes. All 8. Concealed-Loss 3,073.76 0.8 together these claims resulted in the New Damage 98,044.48 23.5 Haven paying out $400,000, to which 9. Train Accidents 955.63 0.2 must be added the expenses of investi 10. Fire, Marine and gation and adjustment, which amounts to Catastrophes 3,211.72 0.8 more than $100,000. This means that 11. Error of Employee 8,391.52 2.0 freight claims cost the New Haven, as stated above, more than half a million Total $416,3 10.78 100.0 dollars. It will be noted that Items 1, 2, and Not one dollar spent in this direction 8 amounted to $363,891.94, or 87.4% of provided any return whatever to the New the total amount paid. Haven Railroad. It was a definite waste The amount shown in Item 3 (Improper BUT IT HAD TO BE PAID. Handling in Trains, Yards, or Stations) What can we do about this ? represents only such failures where the The following table shows amounts responsibility definitely could be placed. paid, by causes, and the percentage of However, a substantial part of the pay such payments to the total payments : ments included in Items 2 and 8 is un·· 1. Unlocated Loss- doubtedly chargeable to improper hand Entire Package $24,161.60 5.8o/o ling- in trains, yards, or stations. Other than Claims for large amounts are given Entire Package 5,282.15 1.3 special and careful handling, but in vie\Y 2. Unlocated Damage -Freight in Packages 183,361.31 44.0 THE MA WHO DOES Freight not in HIS Vv'ORK SO WELL Packages 49,968.64 12.0 THAT HE EEDS I 0 3. Improper Handling SUPERVISION. HAS in Trains, Yards ALREADY SUCCEEDED or Stations 6,229.77 1.5 June) 1940 Along the Line 3 of the fact that small claims are received Freight received in excess of billing or in large numbers and with regularity, it without billing should be forwarded is probable that they have been looked immediately to its marked destination upon as more or less of a necessary evil. on astray waybill. However, Items 1, 2, and 8 include the If freight checks at destination in ex payment of approximately sixty-eight cess of billing or without billing, thousand claims which were made up of check clerk should issue over memor fifty thousand claims under five dollars andum without delay. and eighteen thousand claims for amounts While Unlocated Loss of Entire Pack between five and ten dollars. It is evi age is not, by any means, the largest item dent that this type of claim is the "thorn in the claim account, we have taken this in the side" which has accounted for the item first because it is one which is en largest part of our claim payments. These tirely within our control. The other prin trivial claims are a constant leak which cipal causes will be dealt with in future can be prevented or reduced if all em issues. ployes would HANDLE THE COM PANY'S BUSINESS AS THEY The Freight Claim Prevention Depart WOULD THEIR OWN. ment in New Haven will be grateful for any suggestions you may have that will The dictionary defines the word "PRE assist in preventing and reducing loss and VENT" as follows: "To stop or hinder damage to freight. from happening by means of previous measures-to bar or act in advance of anticipate-to take precautionary meas AGENT BARRY FETED ures." Any one of the foregoing defini tions would be a prevention measure if John ]. Barry, Agent at Naugatuck applied. For example, let us analyze the for the past thirty-one years, was given probable cause for Item 1-Unlocated a testimonial banquet on May 23 in honor Loss of Entire Package, and apply the of his retirement from active service at definition "to bar or act in advance of". the end of the month. Many shippers in The loss of an entire package can be Mr. Barry's territory were present, as practically eliminated provided the follow were also ]. F. Doolan, Operating Assis ing operations are followed: tant, W. H. Brooks, Superintendent of Receiving Clerks at freight houses the Hartford Division, and many of Mr. making certain : Barry's railroad associates and friends. that marks on packages· are legible Mr. Barry began his service as a clerk and agree with the shipping order; February 9, 1897, was made cashier at that number of pieces received tally Bristol, Conn., June 16, 1897; promoted with the number of pieces on the to agent March 23, 1902; transferred to shipping order; New Britain November 22 the same year; that marks and tags are placed on and was appointed agent at Naugatuck packages in such a way that they will in 1909. not rub off or come off. Check Clerks and Truck Loaders making certain that freight is blocked Out of each dollar of rev for the car in accordance with the enue, railroads pay about routing. 36 cents for roadway and Truckers and Stevedores should exam taxes; highway carriers ine marks on packages before loading about 10 cents; and water to make certain that the freight has carriers slightly more than been directed to the proper car. This applies to both originating stations 2 cents. Taxes, alone, take and transfers. about 9 cents out of each dollar of railroad revenue. Delivery Clerks at destination making delivery of proper number of pieces. 4 Along the Line June) 1940 "East Wind," New Train, Starts Service June 21 The first all-coach, luxury "day trains" at Worcester and Lowell, Mass., Exeter linking Washington, Philadelphia and and Dover, N.H., Wells Beach, Kenne New York with northern New England bunk, Old Orchard Beach, and Bruns resorts will begin daily summer operation wick, Me. June 21, on the fastest schedules ever Southbound, "The East ·wind" will made to and from these noted vacation leave Bangor at 6 :45 A. M., and Bruns areas. wick 9 :39 A. M. weekdays; and at 6 :30 Named "The East Wind", the six-car A. M. and 9 :29 A. M., respectively, on silver and canary colored flyer will oper Sundays. Both weekdays and Sundays, ate between Washington, D. C., and departure from Portland will be at 10 :30 Bangor, Me., on a 14;/z hour schedule. A.M., Dover 11 :36 A.M., and Exeter The first northbound trip will be made 11 :55 A.M., with arrival at New Haven June 21, and the last southbound trip set for 4 :40 P. M. September 14. The Pennsylvania, Boston and Maine. Both north and southbound, "The East and Maine Central Railroads have joined Wind" will make conveni~1:t connections with The New Haven in establishing for popular mountain, lake and shore re these new, fast, vacation period trains. sorts in New Hampshire and Maine. Strikingly decorated to provide a gay THREE CENTS A LETTER? vacation atmosphere, the new train's silver In a recent United Press dispatch, Cap and canary exterior will harmonize with tain Edward V. Rickenbacker of the bright interiors. Its many features in Eastern Air Lines, was quoted as saying clude reclining seat coaches of the latest that "the air lines would be glad to carry type, with modern spacious rest rooms first class mail for three cents a letter for men and women; a complete lounge and would make money on it." car providing buffet, bar service and To the average reader this statement radio entertainment; and meal service in doubtless would leave the impression that smartly-styled "Grill Cars", affording a the railroads receive the three cents paid wide range of choice from light "snacks" to full course meals at popular prices. to the Post Office Department for a first The regular crew will be supplemented class letter. with uniformed "coach attendants", who Actually, the average revenue received will assist and minister to the comfort by the railroads for carriage of first-class of passengers, and also serve light re mail is approximately ONE-FIFTH OF freshments. ONE CENT per piece, or only about The most modern air-conditioning will ONE FIFTEENTH of the postage paid. create a comfortable "Maine atmosphere" This contrasts with an average payment on boarding the train, regardless of actua 1 to the air lines of 7.52 cents per piece weather conditions. of air mail, which is more than the aver Tickets for "The East Wind" will be age postage collected by the Post Office sold at the new low two-cents-a-mile rate, Department on this class of mail.