Flying Further, Extending Healthcare
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SOUTH EASTERN SECTION Annual Report 10/11 > Flying further, extending healthcare The not-for-profit Royal Flying Doctor Service SE Section delivers 24 hour emergency and essential health services to an area of South Eastern Australia more than twice the size of France. With its modern fleet of medically equipped aircraft, the Service ensures that no patient is more than two hours away from the Flying Doctor’s help. Our Mission > To provide excellence in aeromedical and primary healthcare across Australia. Contents > Emergency Services and Primary Organisational 9 Transfers > 11 Healthcare > 16 Capability > 22 Community > Letter from our Joint Patrons 2 Maps and Bases 8 ‘Keeping us in the Air’ Community 22 Vital Signs, Highlights and Lowlights 3 ‘Always Ready’ Funding and Expenditure 27 Emergency Services and Transfers 9 Message from the President 4 Corporate Governance 28 ‘Flying Further’ Primary Healthcare 11 Executive Director’s Report 5 Financial Reports 29 ‘Staying on Course’ ‘Flying High’ Strategic Overview 7 Organisational Capability 16 The Flying Doctor is now flying further to help close the gap between country and city healthcare. While always ready to respond rapidly to any emergency, the Flying Doctor has a team of GP doctors, specialists and allied health workers on board. This multidisciplinary team delivers health education, illness prevention and treatment to country communities, bringing the finest care to the furthest corners of Australia. The day starts at our Broken Hill Base. Front cover: RFDS Medical Officer, Dr Elaine Powell, in front of King Air VH-MVJ ‘Lady Nancy’ at Broken Hill. Photograph by Jacky Ghossein, Fairfax Syndication. ANNUAL REPORT > 2010/11 1 Her Excellency, Professor Marie Bashir AC CVO, Governor of New South Wales. Sir Nicholas Shehadie AC OBE. Letter from our Joint Patrons > Her Excellency Professor Marie Bashir AC CVO and Sir Nicholas Shehadie AC OBE It has been ten years since Sir Nicholas and I became Joint Patrons of the Royal Flying Doctor Service South Eastern Section (RFDS SE). Over the past decade we have watched with pride as the Flying Doctor has continued to expand the ‘mantle of safety’ around Australia envisaged by its founder, the Reverend John Flynn, over 80 years ago. This year, RFDS SE has increased the number of people it helped through patient transfers and through its clinics. Recently, I was honoured to open the newly redeveloped RFDS base in Dubbo, which the flying doctor has has significantly enhanced its facilities to bring more essential health services to the continued to expand the people of Central West New South Wales. On this visit, I very much enjoyed connecting once more with Australians living in some of the most beautiful and remote areas of our country. ‘mantle Earlier this year, the RFDS also had the opportunity to renew its Royal connection, which began with Queen Elizabeth’s visit to the Broken Hill Base in 1954. HRH Prince of safety’ William and his bride, Catherine Middleton, nominated the Flying Doctor as the only around Australia Australian charity to benefit from the Wedding Gift Fund they established in lieu of wedding gifts from the public. This brought the Royal Flying Doctor Service and its Royal connection to the forefront of public attention around the world and provided a timely reminder of the unique and valuable service it provides. Sir Nicholas and I will continue to follow your achievements with great interest and extend our personal thanks to you all. Marie R Bashir AC CVO Sir Nicholas Shehadie AC OBE Governor of New South Wales 2 > SOUTH EASTERN SECTION Vital Signs > 59,965 693 4,046 people primary Flying Doctor received help evacuations clinics from the Flying Doctor and more than 12,000 brought essential healthcare to in the region hospital transfers rural and remote communities Highlights > Started implementation of A new state-of-the-art a new fleet training for the NSW Air Ambulance simulator contract at our Mascot Base launched in Tasmania An initiative launched with the Dubbo Base McGrath redeveloped and officially opened Foundation to expand health services to regional NSW to help women in remote areas Solid financial HRH Prince William and performance result of Catherine Middleton $11 million nominated the Flying Doctor as the surplus with strong only Australian charity to benefit contribution from fundraising from their Wedding Gift Fund Lowlights > Death of valued doctor, Closure of friend and colleague Victorian Air Ambulance Dr Lynne Dowd contract ANNUAL REPORT > 2010/11 3 Message from the President > This has been a busy and productive year for the RFDS South Eastern Section and the Board. We have made significant progress in implementing our new Strategic Plan, while delivering a solid financial performance as detailed in this report. Joan Treweeke, President RFDS South Eastern Section. At the beginning of the financial year Our services cover a large geographical The Board itself has undergone some South Eastern Section participated in area, encompassing New South Wales, changes this year and I would like to offer the development of a National Strategic Victoria, Tasmania and parts of South our sincere thanks and gratitude to retiring Plan for the Royal Flying Doctor Service Australia and Queensland, where we Board members Mitty Davies OAM and of Australia. Consistent with this, we aim to achieve better health outcomes Christine Liddy AO who have served as delivered an aligned South Eastern for rural and remote residents. Crucial directors for 20 and 25 years respectively. Section Strategic Plan in February 2011. to this is our collaborative partnering Our Vice President, David Forsyth is also The implementation of the strategy with a wide range of other organisations, stepping down and we wish to thank him occurs at a time when health policy including the University of Sydney, for the excellent aviation and corporate across the nation is constantly evolving Department of Rural Health, Aboriginal advice he has provided the Board through the Council of Australia Medical Services, Local Health Districts since 2002. Government agreements. The challenge and in future, Medicare Locals. We also acknowledge and welcome new is to ensure our services keep pace While at National level negotiations Board members, Baron Glendonbrook CBE with the changes, while expanding our are nearing completion for the four and Elaine (Ruth) Sandow, whose ‘footprint’ in regional and remote areas. year funding agreement with the contributions we are already The Board has been positioning South Commonwealth for traditional services, benefiting from. Eastern Section to deliver our traditional in South Eastern Section, we are Underpinning all our efforts this year, services together with a Primary Health focused on achieving a clearer and has been maintaining a sound financial Service Plan, by investing in capital more efficient funding agreement position, while using our funds prudently works and equipment, as well as staff with the NSW Government. This will and efficiently. The surplus produced is a recruitment and training. This will see us cover inter-hospital transfers and other commendable result. I would like to thank maintaining and expanding our vital role health programs. We strongly believe our dedicated staff and volunteers for at the forefront of healthcare delivery in by moving to a single agreement for their hard work and commitment to the rural and remote communities, where the aeromedical services in NSW, the State RFDS. I also thank and acknowledge the need is so great. will gain significant savings, as well as communities and donors who have given reduced duplication and fragmentation. us their unswerving support, even during As part of the ongoing Strategic Plan difficult times. Your ongoing generosity delivery, the Board has commenced and belief in our work helps to keep the an aviation capability review, initially Flying Doctor in the air. focusing on the implementation of We are focused on achieving the Mascot Air Ambulance contract. We have also conducted a risk management assessment of the entire a clearer organisation and completed a review of corporate and financial services, which Joan Treweeke included governance processes and President and more strengthening reporting mechanisms RFDS South Eastern Section to the Board. As a result, the Board efficient believes the organisation is in good shape to pursue its strategic vision funding agreement with in an increasingly challenging and the NSW Government competitive environment. 4 > SOUTH EASTERN SECTION Executive Director’s Report > This has been a year of solid progress for the RFDS South Eastern Section in a constantly evolving health landscape. Clyde Thomson GM MBA MAP FAIM, Executive Director RFDS South Eastern Section. Key highlights have included the official Australia rightly prides itself on being opening of our redeveloped Dubbo Base, an egalitarian nation, but between the launch of a new Tasmanian training city and country there can be stark simulator, the launch of a partnership differences in access to healthcare. with the McGrath Foundation and a Through the development and delivery significant lift in fundraising performance. of an integrated Primary Healthcare We have also continued to make Plan across New South Wales, we aim progress in developing a fully integrated to help bridge that divide. Our primary Primary Healthcare Plan across healthcare service model is spearheaded New South Wales. by a multidisciplinary team of medical We had solid financial performance for and allied health professionals, with the year which produced a net surplus their training in a rural setting being of $11 million, (after a $5.195 million a vital part of the package. While we depreciation charge) with fundraising do not underestimate the operational growth a strong contributor. Net surplus challenges in delivering the model, we prior to depreciation was $16.2 million. also face some external barriers that This surplus is a testament to the strong warrant action from both Federal and support we continue to receive from the State Governments.