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Baltimore Convention Center Field Hospital: One State’S Experience During COVID-19

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Baltimore Convention Center Field Hospital: One State’S Experience During COVID-19 Baltimore Convention Center Field Hospital: One State’s Experience during COVID-19 ASPR TRACIE met with the joint leadership team from the Baltimore (MD) Convention Key Takeaways Center Field Hospital (BCCFH), a joint efort ● The State of Maryland contracted with major health systems that had to establish an alternate care site (ACS) substantial assets available to support the joint establishment of an ACS in augmenting an entire region’s surge bed capacity. created to help manage the patient surge ● There was excellent cooperation between all parties involved, making the from the COVID-19 pandemic. The team operation an overall success. included representatives from the State ● Since the ACS utilized a healthcare system’s fnancial and administrative of Maryland, the University of Maryland backbone, (e.g., their existing electronic medical record (EMR) system, billing process, and human resources and hiring infrastructure) operations Medical Center (UMMC), and Johns Hopkins were able to begin quickly. Hospital (JHH). This case study highlights ● The Centers for Medicare & Medicaid Services (CMS) was able to conduct their experiences standing up and a rapid and abbreviated survey to allow for billing. maintaining this ACS. ASPR TRACIE grouped the challenges and considerations by category in the hopes that the information Background and Initial Decision Making can be helpful to stakeholders engaged in ● In early March 2020, state ofcials and healthcare facility leadership were concerned about increasing case counts in MD and surrounding states, as well as the potential similar planning and response eforts. for the National Capital Area becoming a COVID-19 hot spot. ● State leaders reviewed lessons learned from ACS in other locations, including the For more information on ACS and COVID-19, Javits Center. visit the ASPR TRACIE COVID-19 Alternate ● BCCFH was established and licensed by the state; and operated and managed by Care Site Resources page. staf from JHH and UMMC. This ACS increased hospital capacity by accepting convalescing non-intensive care patients with COVID-19 and complicated medical and surgical conditions that do not allow them to be cared for at home. Initial Design and Structure Maryland had its frst confrmed COVID-19 ● The Baltimore Convention Center was identifed early on as an available and suitable structure of opportunity as it is publicly owned and operated and included multiple patient on March 5, 2020 and determined they needed resources (e.g., space, electrical capacity, easy ingress and egress, needed to establish the BCCFH on March 23, plumbing, etc.). 2020. The frst patient was admitted to the ● A modular build out was constructed based on the U.S. Department of Health and Human Services (HHS) Federal Medical Station (FMS) 250 bed model. Each bed space BCCFH on April 27, 2020. needed to be laid out within the 120,000 square foot area. ● The FMS design was adapted in the following ways to serve as an acute care facility: ◦ The initial equipment package was supplemented with wheelchairs, walkers, hard stretchers, and similar items to facilitate patient mobility. ◦ Staf purchased hospital grade mattresses with guard rails or auto recline. ◦ Staf provided patients with recliners instead of hard metal chairs. ● The FMS design and set up was very linear. To facilitate patient monitoring and staf work fow, the BCCFH incorporated components from other states’ models and replaced centralized beds with pods of 10 beds in the middle (5 facing out each side). Care providers were stationed on either side. Staf also created a U shape in three PODs so that staf could look at patients (and patients could not see each other). Review the layout of the BCCFH at the end of this document. ● The BCCFH was overseen by a Governance Committee and an Advisory Committee comprised of members from the state and senior staf from each facility. Operations ● An operations manual that specified workflows and procedures needed to be developed for every aspect of the ACS. In addition to clinical care services, operations planning needed to include: ◦ Facility management. ◦ Security. ◦ Food service. ◦ Supply chain. ◦ Laundry service. ◦ Environmental services and waste management. ◦ Infection prevention and control. ● Patient safety was a critical priority – BCCFH published a weekly safety report with a formal review for process and safety improvements. ● Staff from JHH and UMMC that were caring for COVID-19 patients in those institutions were included in policy, process, and clinical protocol meetings, so the knowledge gained at each institution could flow back and forth and to the BCCFH. ● The BCCFH staff chose to use the disaster documentation module from UMMC's EPIC EMR system; the charting was as abbreviated as possible. Capabilities ● The facility was designed to handle low acuity, step down patients and provided mostly supportive care such as medication administration and oxygen therapy. Patient admission criteria included: ◦ Less than four (4) liters of oxygen needed to maintain saturation. ◦ No hemodialysis requirement. ◦ Not acutely psychotic. ◦ No evidence of current or history of dementia or altered mental status. ◦ Able to ambulate, not entirely bed bound. ● All patients were admitted to the BCCFH from an inpatient facility; no walk-ins or pre-hospital emergency medical services transports were allowed. ◦ The sending hospital arranged transport to BCCFH and a hand of was conducted via telephone between the sending registered nurse (RN) and the receiving RN. ◦ BCCFH staf conducted a “re-triage” or assessment upon arrival to the ACS. ● The BCCFH operated in a Joint Commission “sufciency of care model.” Not all tools As of November 2020, the BCCFH had admitted were available, but the ACS was as close to a hospital as possible. 330 patients total, with an average length of ◦ No ventilated patients were admitted. stay of fve (5) days. ◦ No blood bank services were provided. ● Physical therapy services were critical to patient recovery and mobility programs were built in from the beginning of patient arrival to prevent blood clots. ● All patients were COVID-19 positive and most had other comorbidities including diabetes and substance use disorders. ● Social work staf were engaged early on and were onsite in the BCCFH to work on discharge planning, as many patients in the BCCFH did not have alternate locations in which to recover properly. ● The facility operated eight (8) patient care pods with 30-36 beds per pod and a dedicated patient care team per pod. ◦ There was initially a 1:8 nurse to patient ratio, but that could have been increased or decreased depending on stafng levels, patient acuity, and census levels. ◦ In addition to licensed or certifed medical staf, BCCFH also used lay people who wanted to assist but had no medical background in support positions. ● The Baltimore Convention Center is now being used for community COVID-19 testing in another area of the convention center as well as testing at local community sites. The staf has performed more than 42,000 tests and operates the State’s largest walk-in testing site. ● There has only been one 36-hour period where there were no patients in the hospital. ● The number of patients are expected to surge again in the winter of 2020. Information Technology (IT) and Telemedicine ● The largest IT undertaking related to the activation of the ACS was the initial build out and continuous evolution of the EPIC EMR modules. ◦ Weekly meetings between IT staf, billing staf, and clinical staf enabled IT to adjust and customize the EPIC system to the operations at the BCCFH. ● Interpreter services were provided via video conferencing. ● There was no available public address system, so all team communication was conducted through phones or walkie talkies. ● Medical specialty consultations were mostly conducted over the phone, rather than through video or a formal telemedicine system. Should the BCCFH be used more long term, staf are considering building out a more robust telemedicine capability to augment and increase level of care. ● Patients were able to talk with family and friends on their personal phones, but no additional devices were provided. ● IT support was exceptional and mapped what the ACS needed. They only included the necessary parts of EPIC (and this signifcantly streamlined the process). IT also evolved with the needs of the center and participated in all of the meetings to ensure their solutions met the teams’ needs. Stafng Recruitment ● Responsibility for stafng was split between the two hospitals. JHH took the lead in recruiting provider staf and UMMC recruited for clinical nursing and other position types. ● Staf was identifed from a variety of sources: ◦ Academia - some were clinical professors that were not practicing. ◦ Clinical locations that either shut down or had low census such as ambulatory locations. ◦ Unemployed clinicians. ◦ Staf who simply volunteered to work extra shifts at the BCCFH. ◦ Local staf recruiting frms. ● Human Resources from both facilities used existing hiring practices and policies to ensure no key steps were missed. ● Interviews were conducted with all staf to ensure new hires were accurately placed. ● There was no need to fy people in from other states; there were plenty of available staf in Maryland. ● There was no need to take experienced critical care staf from current hospital operations; BCCFH staf were able to “train up” staf from other settings (primarily outpatient settings that were below census). ● The Medical Reserve Corps (MRC) and State Emergency System for Advance Registration of Volunteer Health Professionals (ESAR-VHP) programs were not needed by the ACS (though they were being actively used by other state entities). ● Additional staf and stafng sources were identifed through locums’ tenens programs and other recruitment agencies, but those sources were not needed as of October 2020. BCCFH staf kept those sources on the list to meet possible future needs. ● All staf were licensed by the state, and privileges were granted through JHH’s system for providers and the State of Maryland for nursing.
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