Direct Line Insurance Group Plc U K Insurance Limited Churchill Court the Wharf Westmoreland Road Neville Street Bromley Leeds LS1 4AZ Kent BR1 1DP

Total Page:16

File Type:pdf, Size:1020Kb

Direct Line Insurance Group Plc U K Insurance Limited Churchill Court the Wharf Westmoreland Road Neville Street Bromley Leeds LS1 4AZ Kent BR1 1DP PROSPECTUS dated 25 April 2012 22MAR201216223744 Direct Line Insurance Group plc (incorporated in England and Wales with limited liability with registered number 02280426) £500,000,000 Fixed/Floating Rate Guaranteed Subordinated Notes due 2042 guaranteed by U K Insurance Limited (incorporated in England and Wales with limited liability with registered number 01179980) Issue Price: 99.200 per cent. The £500,000,000 Fixed/Floating Rate Guaranteed Subordinated Notes due 2042 guaranteed by U K Insurance Limited (the ‘‘Guarantor’’ or ‘‘U K Insurance’’) on a subordinated basis (the ‘‘Notes’’) will be issued by Direct Line Insurance Group plc (the ‘‘Issuer’’ or the ‘‘Company’’ and, together with its consolidated subsidiaries, the ‘‘Group’’) (formerly RBS Insurance Group Limited) on or about 27 April 2012 (the ‘‘Issue Date’’). The Notes will bear interest from (and including) the Issue Date to (but excluding) 27 April 2022 (the ‘‘First Call Date’’) at a fixed rate of 9.250 per cent. per annum and thereafter at a floating rate of 7.910 per cent. per annum above the six month London interbank offered rate. Interest will be payable on the Notes semi-annually in arrear on each Interest Payment Date, commencing 27 October 2012, provided that the Issuer may defer payments of interest on any Optional Interest Payment Date, and must defer payments of interest (i) on any Mandatory Interest Deferral Date and/or (ii) if such payment could not be made in compliance with the Issuer Solvency Condition. Any interest which is deferred (and not paid by the Guarantor) will, for so long as it remains unpaid, constitute ‘‘Arrears of Interest’’. Arrears of Interest will not themselves bear interest, and will be payable as provided in Condition 6. Subject to the following proviso, the Notes will (unless previously redeemed or purchased and cancelled) mature on the Interest Payment Date falling in April 2042 (the ‘‘Maturity Date’’), and may be redeemed at the option of the Issuer on any Interest Payment Date falling on or after the First Call Date, or prior to such date (i) following the occurrence of (or if the Issuer satisfies the Trustee that there will occur within six months) a Capital Disqualification Event or a Ratings Methodology Event (provided that, in the case of a Ratings Methodology Event, the Notes will not be redeemed prior to the fifth anniversary of the Issue Date) or (ii) in the event of certain changes in the tax treatment applicable to the Notes, provided that redemption of the Notes on the Maturity Date or any other date set for redemption of the Notes shall be deferred if (a) a Regulatory Deficiency Redemption Deferral Event has occurred and is continuing on such date, or would occur if the Notes were to be redeemed, or (b) the Notes could not be redeemed in compliance with the Issuer Solvency Condition. The Issuer may, alternatively, following the occurrence of (or if the Issuer satisfies the Trustee that there will occur within six months) a Capital Disqualification Event or a Ratings Methodology Event or in the event of certain changes in the tax treatment applicable to the Notes, vary or substitute the Notes in the circumstances described in Condition 8. Any substitution or variation of the Notes, and any redemption or purchase of the Notes prior to the Maturity Date, will be subject to satisfaction of the Regulatory Clearance Condition and continued compliance with applicable Regulatory Capital Requirements as published by the Financial Services Authority (or any successor authority, the ‘‘FSA’’), all as more particularly described in Condition 8.9. Application has been made to the FSA in its capacity as competent authority under the Financial Services and Markets Act 2000 (as amended, the ‘‘FSMA’’) for the Notes to be admitted to the official list of the UK Listing Authority (the ‘‘Official List’’) and to the London Stock Exchange plc (the ‘‘London Stock Exchange’’) for the Notes to be admitted to trading on the London Stock Exchange’s Regulated Market (the ‘‘Market’’). References in this Prospectus to the Notes being ‘‘listed’’ (and all related references) shall mean that the Notes have been admitted to the Official List and have been admitted to trading on the Market. The Market is a regulated market for the purposes of Directive 2004/39/EC of the European Parliament and of the Council on markets in financial instruments. Potential investors should read the whole of this document, in particular the ‘‘Risk Factors’’ set out on pages 13 to 42. The Notes have been rated BBB+ by Standard & Poor’s Credit Market Services Europe Limited (‘‘Standard & Poor’s’’) and Baa1 by Moody’s Investors Service Limited (‘‘Moody’s’’). Standard & Poor’s and Moody’s are each credit rating agencies established in the European Union and registered under Regulation (EC) No 1060/2009 and each of them is included in the list of credit rating agencies published by the European Securities and Markets Authority on its website in accordance with such Regulation. A rating is not a recommendation to buy, sell or hold securities and may be subject to suspension, reduction or withdrawal at any time by the assigning rating agency. Structuring Adviser THE ROYAL BANK OF SCOTLAND Joint Bookrunners & Joint Lead Managers CITIGROUP HSBC THE ROYAL BANK OF SCOTLAND This Prospectus comprises a prospectus for the purposes of Article 5.3 of Directive 2003/71/EC (the ‘‘Prospectus Directive’’). The Issuer and the Guarantor (the ‘‘Responsible Persons’’) accept responsibility for the information contained in this Prospectus. To the best of the knowledge of the Issuer and the Guarantor (each having taken all reasonable care to ensure that such is the case) the information contained in this Prospectus is in accordance with the facts and does not omit anything likely to affect the import of such information. The Accountant’s Report set out on pages F-3 to F-4 of this Prospectus (the ‘‘Accountant’s Report’’) has been prepared by Deloitte LLP, Chartered Accountants, at the request of the Issuer. Deloitte LLP has given and has not withdrawn its written consent to the inclusion in this Prospectus of the Accountant’s Report in the form and context in which it appears in this Prospectus and has authorised those parts of this Prospectus which comprise its Accountant’s Report for the purposes of item 5.5.4R(2)(f) of the Prospectus Rules. Neither the Managers (as described under ‘‘Subscription and Sale’’ below) nor the Trustee have independently verified the information contained herein. Accordingly, no representation, warranty or undertaking, express or implied, is made and no responsibility or liability is accepted by the Managers or the Trustee as to the accuracy or completeness of the information contained or incorporated in this Prospectus or any other information provided by the Issuer or the Guarantor in connection with the offering of the Notes. No Manager or the Trustee accepts any liability in relation to the information contained in this Prospectus or any other information provided by the Issuer or the Guarantor in connection with the offering of the Notes or their distribution. No person is or has been authorised by the Issuer, the Guarantor, the Managers or the Trustee to give any information or to make any representation not contained in or not consistent with this Prospectus or any other information supplied in connection with the offering of the Notes and, if given or made, such information or representation must not be relied upon as having been authorised by the Issuer, the Guarantor, any of the Managers or the Trustee. Neither this Prospectus nor any other information supplied in connection with the offering of the Notes (a) is intended to provide the basis of any credit or other evaluation or (b) should be considered as a recommendation by the Issuer, the Guarantor, any of the Managers or the Trustee that any recipient of this Prospectus or any other information supplied in connection with the offering of the Notes should purchase any Notes. Each investor contemplating purchasing any Notes should make its own independent investigation of the financial condition and affairs, and its own appraisal of the creditworthiness, of the Issuer and the Guarantor. Neither this Prospectus nor any other information supplied in connection with the offering of the Notes constitutes an offer or invitation by or on behalf of the Issuer or the Guarantor, any of the Managers or the Trustee to any person to subscribe for or to purchase any Notes in any jurisdiction where such offer or invitation is not permitted by law. Neither the delivery of this Prospectus nor the offering, sale or delivery of the Notes shall in any circumstances imply that the information contained herein concerning the Issuer and/or the Guarantor is correct at any time subsequent to the date hereof or that any other information supplied in connection with the offering of the Notes is correct as of any time subsequent to the date indicated in the document containing the same. The Managers and the Trustee expressly do not undertake to review the financial condition or affairs of the Issuer or the Guarantor during the life of the Notes or to advise any investor in the Notes of any information coming to their attention. Neither the Notes nor the guarantee in respect thereof have been nor will be registered under the United States Securities Act of 1933, as amended (the ‘‘Securities Act’’). Subject to certain exceptions, the Notes may not be offered, sold or delivered within the United States or to U.S. persons. For a further description of certain restrictions on the offering and sale of the Notes and on distribution of this document, see ‘‘Subscription and Sale’’ below.
Recommended publications
  • Direct Line Group Case Study
    Customer Service Solutions Case Study Live chat and mobile chat Direct Line Group Direct Line Group eases insurance- buying process. Creating interactions that reflect their brand’s goals to make buying easier and efficient. Challenge Solutions Results – Make the buying process – Live chat implemented with – 55% of customers list Web easier Nuance best practices and chat as their channel of choice – Provide creative, effective product-trained agents – 30% of customers would customer assistance on – Mobile chat added to have done business elsewhere mobile devices mobile delivery solution to without chat – Increase conversions and proactively and efficiently – 50% cost-to-serve reduction, reduce abandonment rate assist customers whenever, compared to telephony – Proactively engage with new wherever, and however they – CSAT is 98%, NPS is at customers via the mobile choose 65% - higher than any other channel channel, including self-serve Direct Line Group is one of the leading motor, home and small business insurers in the UK, and home to some of the nation’s favorite brands, including Direct Line, Churchill, Privilege, Green Flag, and NIG. Their mission is to make insurance much easier and a better value for their customers, which is why they pursued a customer engagement strategy that attained to their ambition of working more creatively and effectively. Customer Service Solutions Case Study Live chat and mobile chat Direct Line Group The challenge who is trained in Direct Line Group products and Nuance Part of easing the insurance-buying process was not live chat best practices is what makes Direct Line’s only in simplifying navigation and providing live chat customer experience so efficient.
    [Show full text]
  • Part VII Transfers Pursuant to the UK Financial Services and Markets Act 2000
    PART VII TRANSFERS EFFECTED PURSUANT TO THE UK FINANCIAL SERVICES AND MARKETS ACT 2000 www.sidley.com/partvii Sidley Austin LLP, London is able to provide legal advice in relation to insurance business transfer schemes under Part VII of the UK Financial Services and Markets Act 2000 (“FSMA”). This service extends to advising upon the applicability of FSMA to particular transfers (including transfers involving insurance business domiciled outside the UK), advising parties to transfers as well as those affected by them including reinsurers, liaising with the FSA and policyholders, and obtaining sanction of the transfer in the English High Court. For more information on Part VII transfers, please contact: Martin Membery at [email protected] or telephone + 44 (0) 20 7360 3614. If you would like details of a Part VII transfer added to this website, please email Martin Membery at the address above. Disclaimer for Part VII Transfers Web Page The information contained in the following tables contained in this webpage (the “Information”) has been collated by Sidley Austin LLP, London (together with Sidley Austin LLP, the “Firm”) using publicly-available sources. The Information is not intended to be, and does not constitute, legal advice. The posting of the Information onto the Firm's website is not intended by the Firm as an offer to provide legal advice or any other services to any person accessing the Firm's website; nor does it constitute an offer by the Firm to enter into any contractual relationship. The accessing of the Information by any person will not give rise to any lawyer-client relationship, or any contractual relationship, between that person and the Firm.
    [Show full text]
  • Download Report
    - † † Met target 3% On track Not on track 10% No data 45% 42% Increased Maintained 15% Decreased 14% 72% Targeted increase 23% 38% 31% 29% 2017 2018 Target • • • • • • • • • • • Met On target track On track 45% 4% 42% Not on track Above 18% No data Below 42% Not 58% on 78% track No 10% data 3% Insurance (20) 15 1 4 Global/investment banking (18) 15 1 2 UK banking (16) 14 1 1 Other* (14) 7 3 4 Professional services (12) 6 5 1 Investment management (11) 10 1 Building society/credit union (10) 5 3 2 Increased Fintech (9) 7 2 Maintained Government/regulator/trade 5 1 1 body (7) Decreased 47% Building society/credit union (10) 53% Government/regulator/trade body 44% (9) 51% 44% Other* (14) 46% 44% Professional services (15) 44% 36% Fintech (9) 42% 34% Average (123) 38% 30% UK banking (17) 34% 31% Insurance (20) 33% 26% Investment management (11) 30% 2017 22% Global/investment banking (18) 25% 2018 100% 90% Nearly two-thirds of signatories have a target of at least 33% 80% 70% 60% Above 50% 50% Parity (3) 40% 50:50 40% up to 30% 33% up to 50% 30% (31) 20% Up to 40% 30% (24) 10% (30) (23) (10) 0% 100% 80% 60% 40% 20% 0% Government/regulator/trade 41% body (5) 47% Fintech (4) 37% 48% Insurance (16) 32% 40% Professional services (5) 32% 38% UK banking (11) 32% 41% Building society/credit union 31% (2) 36% Average (67) 31% 38% Other* (4) 29% 35% Investment management (5) 27% 2018 33% Target Global/investment banking 25% (15) 29% Firms that have met or 47% exceeded their targets (54) 40% 31% 28% 15% 15% 11% % of firms % of 43 29 26 20 5 Number of
    [Show full text]
  • Membership List
    Membership List Private Sector 3M Hutchison Whampoa Europe Addleshaw Goddard LLP IBM Aggregate Industries International Airlines Group Airbus Jacobs Amazon Web Services John Lewis Partnership Anglian Water Group Kingfisher Anglo American Kingsley Napley Arcadis Korn Ferry Arup KPMG Associated British Foods Kuehne + Nagel Atkins Leonardo Atos Linklaters Aviva plc Lloyds Banking Group AWE plc London City Airport Babcock International Group plc LV= BAE Systems Mace Group Bakkavor Marks & Spencer Barclays Maximus BHP Microsoft Boeing Mizuho Bank BP Nationwide Building Society British American Tobacco NATS Browne Jacobson Nestle UK BT Group Northgate Public Service Bupa Novartis Capita Group Oracle Carlyle Group PA Consulting CEMEX UK Prudential CGI PwC Cisco QinetiQ Citi RELX Group Clifford Chance Rio Tinto Clyde & Co Rolls-Royce Co-operative Group The Royal Bank of Scotland Group Cushman & Wakefield Royal Mail Deloitte Sainsbury’s Dentons Santander UK DHL SAP UK Direct Line Group Savills Drax Group Serco Group Equifax Shell International Equinor Skanska Eversheds Sutherland Slaughter and May Eversholt Rail Standard Life Aberdeen plc ExxonMobil Sopra Steria EY St James’s Place Wealth Management Freshfields Bruckhaus Deringer Tarmac FTI Consulting Tata Fujitsu Services Tesco plc Gallagher Total Gemserv Unipart GlaxoSmithKline United Utilities plc Grant Thornton Virgin Care Gowling WLG UK LLP Womble Bond Dickinson Heathrow Airport Holdings WSP Herbert Smith Freehills LLP Xerox HSBC Holdings Huawei Technologies UK Hutchison Whampoa Europe The Whitehall & Industry Group (WIG) 80 Petty France, London, SW1H 9EX T: 020 7222 1166 E: [email protected] F: 020 7222 1167 www.wig.co.uk Charitable Company Limited by Guarantee Registered No. 3340252 Charity No.
    [Show full text]
  • Annual Report & Accounts 2017
    Annual Report & Accounts 2017 Direct Line Insurance Group plc Annual Report & Accounts 2017 A year of strong progress Contents Paul Geddes, CEO of Direct Line Group, commented: “2017 is the fifth successive year in which we have Strategic report delivered a strong financial performance. We have 1 Group highlights seen significant growth in our direct own brand policies 2 Our investment case as more customers respond positively to the many 4 Group at a glance improvements we have made to the business. This 6 Business model success has resulted in our proposing an increase in the final dividend by 40.2% to 13.6 pence, bringing the 8 Chairman’s statement total ordinary dividend to 20.4 pence and declaring a 10 Chief Executive Officer’s review special dividend of 15.0 pence. This amounts to a cash 12 Market overview return of £486 million to shareholders. 14 Our strategy 20 Our key performance indicators “At half year we refreshed our medium-term targets 22 Risk management and our results show we’ve been delivering on our 26 Corporate social responsibility management priorities to maintain revenue growth, 30 Operating review reduce expense and commission ratios and deliver 34 Finance review underwriting and pricing excellence. Governance “Looking to the future, this success enables us to continue investing in our technology and customer experience, 44 Chairman’s introduction supporting our plans to grow the business whilst 46 Board of Directors improving efficiency. Together with our track record of 48 Executive Committee delivery, these give
    [Show full text]
  • Annual Report and Accounts 2016
    Annual Report & Accounts 2016 Report & Accounts Annual Building our brands Direct Line Insurance Group plc Annual Report & Accounts 2016 Contents Strategic report 2 Group highlights 4 Group at a glance 6 Market overview 8 Business model 10 Chairman’s statement 12 Chief Executive Officer’s review 14 Our strategy 24 Our key performance indicators 26 Risk management 30 Corporate social responsibility 34 Operating review 38 Finance review Governance 48 Chairman’s introduction 50 Board of Directors 52 Executive Committee 53 Corporate governance report 64 Committee reports 82 Directors’ remuneration report 110 Directors’ report Financial statements 114 Contents 115 Independent Auditor’s report 122 Consolidated financial statements 127 Notes to the consolidated For all the latest news financial statements and announcements visit www.directlinegroup.com 179 Parent Company financial statements 182 Notes to the Parent Company financial statements Other information 187 Additional information 189 Glossary and appendices 195 Forward-looking statements disclaimer 196 Contact information Building our brands Our mission: To make insurance much easier and better value for our customers Our strategy supports our aspiration to be the leading personal and small business general insurer in the UK. Our customers are at the centre of everything we do, as we remain focused on protecting an ever-changing Britain. Building a culture of great service Find out more on page 18 Building our brands by offering more Find out more on page 22 Building our technology and data capabilities Find out more on page 20 www.directlinegroup.com 1 Group highlights Providing stability for our customers and shareholders Profit before tax1 Return on tangible equity2 Combined operating ratio2 (£m) (%) Ongoing operations2 (%) 9 7.
    [Show full text]
  • Women in Finance Charter List of 273 Signatories
    Women in Finance Charter List of 273 signatories 68 new Charter signatories announced on 11 July 2018 Links to gender diversity targets to be published here in September Admiral Group AE3 Media Armstrong Wolfe Australia and New Zealand Banking Group Limited Barrington Hibbert Associates BNP Paribas Personal Finance BondMason Bovill Ltd Bower Recruitment Brooks Macdonald plc Canada Life Coventry Building Society Daiwa Capital Markets Europe Ltd EIS Association Ellis Davies Financial Planning Ltd Engage Financial Services Ltd Equifax Ltd Evolution Financial Planning Fintech Strategic Advisors Ltd Fintellect Recruitment First Wealth LLP Flood Re Ltd Foresight Franklin Templeton Investments GAM Global Processing Services Goji Investments Grant Thornton Hinckley and Rugby Building Society HUBX ICAEW Intermediate Capital Group Investec Asset Management Limited 11 July 2018 11 July 2018 J. P. Morgan Kames Capital plc Lazard & Co Limited Lazard Asset Management Limited LifeSearch Magenta Financial Planning Marsh Ltd Medianett Ltd Mortgages for Businesses Ltd MT Finance Ltd Mustard Seed Impact Ltd National Association of Commercial Finance Brokers Nomura International PIMCO Prytania Solutions Limited Pukka Insure Ltd Rathbone Brothers plc Scottish Equity Partners SDB Bookkeeping Services Semper Capital Management Shepherd Compello Ltd St. James’s Place plc Stonehaven International Sussex Independent Financial Advisers Ltd Tesco Underwriting The British United Provident Association (BUPA) The Meyer Partnership The Mortgage & Insurance Bureau TP
    [Show full text]
  • Ageing Workforce Causes Employers to Rethink Benefits Strategies
    www.employeebenefits.co.uk March 2014 I £6.95 ALIGNING REWARD WITH BUSINESS STRATEGY Legal bond Withers has personal touch in reward Hot 100 shine This year’s roll-call of the profession’s brightest stars Financial education supplement Guide staff towards a more secure future DOMINO EFFECT Ageing workforce causes employers to rethink benefi ts strategies EBC_0314 1 13/02/2014 15:45 noweVouchers available to order online 1) HIS CHILDHOOD DREAM WAS TO BE AN ANTIQUES DEALER 2) HE HAS A BLACK BELT IN KARATE THAT HE IS TOO SHY TO BRAG ABOUT 3) HE’D REALLY LIKE CORPORATE EYECARE BENEFITS Corporate eyecare is an important employee benefit, as well as a legal responsibility. So it shouldn’t surprise you that in a recent survey, the majority of employees considered it a valuable addition to their benefits package. With the brand new online vouchers from Specsavers, we believe the best value corporate eyecare scheme is now the easiest too. They still start from just £17 for a full eye test, a pair of VDU glasses (if required specifically and solely for VDU use) worth up to £45, and retinal screening for the over-40s or when recommended by your optometrist. But now you can simply order and pay for eVouchers online and email them direct to your staff, saving you all time and paperwork. What’s more, you’ll automatically get detailed feedback on whoever’s redeemed an eVoucher, such as their retest dates and VDU requirements, at no extra charge. Not only that but your staff can still save £20 on their own glasses purchases, too.
    [Show full text]
  • PAF Corporate Licence Holders - Listed Alphabetically PDF Created: 03 09 2020
    PAF Licensing Centre PAF ® Corporate Licensees: PAF Corporate Licence Holders - Listed Alphabetically PDF created: 03 09 2020 Company Name. Corporate Licence Holder AGF Holdings UK Ltd Allianz Management Services Ltd Allianz Business Services Allianz Management Services Ltd Allianz Cornhill Engineering Inspection Services Limited Allianz Management Services Ltd Allianz Cornhill Equity Investments Limited Allianz Management Services Ltd Allianz Cornhill Holdings Limited Allianz Management Services Ltd Allianz Cornhill Insurance Company Pension Fund Trustees Allianz Management Services Ltd Limited Allianz Cornhill Insurance Plc Allianz Management Services Ltd Allianz Cornhill Management Services Limited Allianz Management Services Ltd Allianz Engineering Inspection Services Limited Allianz Management Services Ltd Allianz Equity Investments Ltd Allianz Management Services Ltd Allianz Holdings Allianz Management Services Ltd Allianz Insurance Plc Allianz Management Services Ltd Allianz International Limited Allianz Management Services Ltd Allianz Pension Fund Trustees Limited Allianz Management Services Ltd Allianz Properties Limited Allianz Management Services Ltd Allianz UK Ltd Allianz Management Services Ltd British Reserve Insurance Company Limited Allianz Management Services Ltd Buddies Enterprises Limited Allianz Management Services Ltd Domestic Insurance Services Limited Allianz Management Services Ltd Fairmead Distribution Services Limited Allianz Management Services Ltd Fairmead Insurance Limited Allianz Management Services Ltd Fairmead
    [Show full text]
  • Your European Breakdown Policy Booklet
    Your European breakdown policy booklet RIV 90836312.indd 1 3/27/18 9:23 PM Generated at: Tue Mar 27 21:29:48 2018 Contents Welcome to Churchill breakdown services 1 General exclusions applying to this policy 9 Easy index 2 General conditions applying to this policy 10 Your European breakdown policy 3 Your privacy 12 Definitions 4 Important information about your breakdown policy 14 Churchill European Rescue Services (CERS) 6 What to do if your vehicle Section 1 Cover prior to departure 6 breaks down 16 Section 2 Roadside assistance and towing 6 Membership cards on flap Section 3 Loss of use of vehicle 6 Useful phone numbers back cover Section 4 Returning your vehicle to the United Kingdom 7 Section 5 Providing a chauffeur to return you home 7 Section 6 Delivering spare parts 7 Section 7 Legal defence expenses 7 90836312.indd 1 3/27/18 9:23 PM Generated at: Tue Mar 27 21:29:48 2018 Welcome to Churchill European breakdown services Dear Customer Welcome to Churchill breakdown services, provided by Green Flag and underwritten by U K Insurance Limited (all companies are part of the same group). We are passionate about insurance, and determined to make sure that you receive outstanding customer service at all times. We will do our best to make sure that buying breakdown services from us is as easy and trouble-free as possible. We hope that you stay our customer for many years to come. Happy motoring 1 90836312.indd 1 3/27/18 9:23 PM Generated at: Tue Mar 27 21:29:48 2018 Easy index Breakdown Cover What do I do if my vehicle breaks down? phone
    [Show full text]
  • General Insurance: the Digital Experience
    General Insurance: The Digital Experience How did the insurers we tested rank? RANK Insurer Quote Claim Renewal MTA Online Telematics Webchat Dedicated Score Documents Offered Mobile App 1 Aviva 96.0 2= Hastings Direct 87.5 2= Quote me Happy 87.5 4 Swift Cover 83.5 5 More Th>n 76.0 6 Direct Line 68.0 7= Admiral 67.0 7= Allianz 67.0 9 AXA 62.5 10= Elephant/Diamond 50.5 10= LV= 50.5 12= Co-op 50.0 12= esure 50.0 14 Privilege 46.0 15 Legal & General 38.0 16= Home Protect NA 37.5 16= RIAS 37.5 18 Zurich 34.0 19 Lloyds/Halifax/BoS 29.5 20= Churchill 25.0 20= Hiscox 25.0 20= People’s Choice 25.0 20= Sheila’s Wheels 25.0 24 NFU 0.0 Supported Mostly supported Partially supported Not supported 1 Altus Consulting research 2017, covering digital services altus.co.uk/consulting for home and motor insurance products. General Insurance: Beyond quote and buy, digital capabilities are lacking1 The Digital Overall % of leading insurers offering services digitally Experience Quote MTAs Renewal Claim Key to Questions: 1: Quote 2: Claim 8 1 3: Renewal 4: MTA 7 Rank 2 5: Online Documents 6 # 3 6: Telematics 96% 42% 21% 4% 5 4 7: Webchat Offered 8: Dedicated Mobile App How did the insurers we tested rank? Rank Rank Rank Rank 1 2= 2= 4 Rank Rank Rank Rank 5 6 7= 7= Rank Rank Rank Rank 9 10= 10= 12= Rank Rank Rank Rank 12= 14 15 NA 16= Rank Rank Rank Rank 16= 18 19 20= Rank Rank Rank Rank 20= 20= 20= 24 Supported Mostly supported Partially supported Not supported 1 Altus Consulting research 2017, covering digital services altus.co.uk/consulting for home and motor insurance products.
    [Show full text]
  • Charlotte Eborall
    3 Verulam Buildings WC1R 5NT DX: LDE 331 Gray’s Inn, London. Telephone: +44(0)20 7831 8441 Barristers regulated by the Bar Standards Board Charlotte Eborall Email Address: [email protected] Year Of Call: 2004 Charlotte is an experienced commercial senior junior specialising in complex and high value litigation in the fields of banking, financial services, civil fraud and general commercial disputes. Described in the directories as “steeped in banking law” and “strong in banking and finance cases”, Charlotte has extensive experience of cases involving banks and other financial institutions. She is known for being “very personable” and “extremely client-friendly” with “a good eye for detail…who’s rated by banks as well as solicitors.” Charlotte is regularly instructed as sole counsel and is “tenacious in fighting for her client”, often appearing against silks. She “gets to grips well with cases quickly and efficiently” and is “really impressive and noted for her rigorous analysis of cases” her advisory work being described as “clear, measured and methodical” and “her written work output is excellent.” During 2019 and 2020, Charlotte was instructed in one of the leading banking litigation cases, PCP Capital Partners LLP v Barclays Bank plc, led by David Quest QC and working together with Jeffery Onions QC, Alex Polley and Oliver Butler of One Essex Court), on behalf of Barclays Bank, to defend the £1.6 billion claim for fraudulent misrepresentation alleged by Ms Staveley (the principal of PCP) concerning the bank’s capital raising during Autumn 2008 at the height of the financial crisis. Charlotte is currently acting in a number of her own commercial and banking cases (noted below).
    [Show full text]