Ageing Workforce Causes Employers to Rethink Benefits Strategies
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Direct Line Group Case Study
Customer Service Solutions Case Study Live chat and mobile chat Direct Line Group Direct Line Group eases insurance- buying process. Creating interactions that reflect their brand’s goals to make buying easier and efficient. Challenge Solutions Results – Make the buying process – Live chat implemented with – 55% of customers list Web easier Nuance best practices and chat as their channel of choice – Provide creative, effective product-trained agents – 30% of customers would customer assistance on – Mobile chat added to have done business elsewhere mobile devices mobile delivery solution to without chat – Increase conversions and proactively and efficiently – 50% cost-to-serve reduction, reduce abandonment rate assist customers whenever, compared to telephony – Proactively engage with new wherever, and however they – CSAT is 98%, NPS is at customers via the mobile choose 65% - higher than any other channel channel, including self-serve Direct Line Group is one of the leading motor, home and small business insurers in the UK, and home to some of the nation’s favorite brands, including Direct Line, Churchill, Privilege, Green Flag, and NIG. Their mission is to make insurance much easier and a better value for their customers, which is why they pursued a customer engagement strategy that attained to their ambition of working more creatively and effectively. Customer Service Solutions Case Study Live chat and mobile chat Direct Line Group The challenge who is trained in Direct Line Group products and Nuance Part of easing the insurance-buying process was not live chat best practices is what makes Direct Line’s only in simplifying navigation and providing live chat customer experience so efficient. -
N5925 Cover 99
WHITBREAD PLC ANNUAL REPORT AND ACCOUNTS 1998/9 ANNUAL REPORT OUR BUSINESSES ARE POSITIONED IN MARKETS WHERE GROWTH IS DRIVEN BY WELL-ESTABLISHED CONSUMER TRENDS. IN ADDITION, MANAGEMENT HAS TAKEN FURTHER ACTION TO STRENGTHEN THE CONSUMER APPEAL OF OUR BRANDS, PARTICULARLY THROUGH ENHANCED CUSTOMER SERVICE, AND REMAINS FOCUSED ON IMPROVING RETURNS THROUGH INCREASED EFFICIENCY. CONTENTS 2 FINANCIAL HIGHLIGHTS 4CHAIRMAN’S STATEMENT 5 COMPANY OVERVIEW 6 OPERATING AND FINANCE REVIEW 14BOARD OF DIRECTORS 16 DIRECTORS’ REPORT 18 – CORPORATE GOVERNANCE 20 – REMUNERATION REPORT This document contains detailed financial and statutory information and constitutes Whitbread PLC’s annual report and accounts for 1998/9. The company also publishes a shorter document, the Whitbread annual review, which aims to give private shareholders a good overview of the company’s results and activities. 26 STATEMENT OF DIRECTORS’ 32 BALANCE SHEETS RESPONSIBILITIES 33 CASH FLOW STATEMENT 27 REPORT OF THE AUDITORS 34 NOTES TO THE ACCOUNTS 28 ACCOUNTING POLICIES 56 FIVE YEAR SUMMARY 30 GROUP PROFIT AND LOSS ACCOUNT 58 GLOSSARY 31 STATEMENT OF TOTAL RECOGNISED GAINS 60 SHAREHOLDER SERVICES AND LOSSES 31 HISTORICAL COST PROFITS AND LOSSES 2 FINANCIAL HIGHLIGHTS SEGMENTAL TURNOVER ANALYSIS 1998/9 Beer Pub Partnerships Inns Restaurants Hotels Sports, health and fitness Other drinks TURNOVER INCLUDING JOINT VENTURES (£m) PROFIT BEFORE EXCEPTIONAL ITEMS AND TAX (£m) 3,313 3,410 3,131 354.8 365.3 2,840 316.5 2,556 283.1 255.1 1994/5 1995/6 1996/7 1997/8 1998/9 1994/5 1995/6 1996/7 1997/8 1998/9 WHITBREAD PLC ANNUAL REPORT AND ACCOUNTS 3 FINANCIAL HIGHLIGHTS SEGMENTAL PROFIT ANALYSIS 1998/9 Beer Pub Partnerships Inns Restaurants Hotels Sports, health and fitness Other drinks TO HAVE ACHIEVED A 4.6% INCREASE IN ADJUSTED EARNINGS PER SHARE IN DIFFICULT MARKET CONDITIONS WAS A CREDITABLE PERFORMANCE. -
Annual Report and Accounts 2017 Accounts and Report Annual the Future of Learning
Pearson Annual report and accounts 2017 The future of learning Pearson Annual report and accounts 2017 In this report Strategic report 01 Overview 22 Efficacy 02 Our KPIs 24 Sustainability 04 About Pearson 06 Chairman’s introduction 34 Our performance 08 CEO’s strategic overview 34 Financial review 42 Operating performance 12 Our strategy in action 48 Risk management 12 Market trends 50 Principal risks and uncertainties 13 Our strategy Governance Financial statements 62 Governance overview 112 Independent auditor’s report to the members 64 Leadership and effectiveness of Pearson plc 76 Accountability 118 Group accounts 86 Engagement 178 Parent company accounts 90 Remuneration 190 Five-year summary 106 Additional disclosures 192 Financial key performance indicators 110 Statement of Directors’ responsibilities 196 Shareholder information BC Principal offices worldwide Helping create the future of learning In this report we have included employee interviews from around our business to showcase how Pearson’s people are helping create the future of learning. CC Cedrick Collomb 19 IS Indika Senadhira 33 Senior Vice President for Senior Manager, Software Global Product Technology Engineering, Pearson Technology Delivery Centre KE Kate Edwards 23 AC Alvaro Castro 41 Senior Vice President Product Management Analyst, Efficacy & Research Pearson Test of English Strategy and performance reporting The was approved for issue by the Board on strategic report up to and including p60 is 14 March 2018 and signed on its behalf by: formed of three sections: ‘Overview’, ‘Our strategy in action’ and ‘Our performance’, and Coram Williams Chief Financial Officer Section 1 Overview 01 At Pearson we have a clear mission: to help people make progress in their lives through learning. -
Digital News Report 2018 Reuters Institute for the Study of Journalism / Digital News Report 2018 2 2 / 3
1 Reuters Institute Digital News Report 2018 Reuters Institute for the Study of Journalism / Digital News Report 2018 2 2 / 3 Reuters Institute Digital News Report 2018 Nic Newman with Richard Fletcher, Antonis Kalogeropoulos, David A. L. Levy and Rasmus Kleis Nielsen Supported by Surveyed by © Reuters Institute for the Study of Journalism Reuters Institute for the Study of Journalism / Digital News Report 2018 4 Contents Foreword by David A. L. Levy 5 3.12 Hungary 84 Methodology 6 3.13 Ireland 86 Authorship and Research Acknowledgements 7 3.14 Italy 88 3.15 Netherlands 90 SECTION 1 3.16 Norway 92 Executive Summary and Key Findings by Nic Newman 8 3.17 Poland 94 3.18 Portugal 96 SECTION 2 3.19 Romania 98 Further Analysis and International Comparison 32 3.20 Slovakia 100 2.1 The Impact of Greater News Literacy 34 3.21 Spain 102 2.2 Misinformation and Disinformation Unpacked 38 3.22 Sweden 104 2.3 Which Brands do we Trust and Why? 42 3.23 Switzerland 106 2.4 Who Uses Alternative and Partisan News Brands? 45 3.24 Turkey 108 2.5 Donations & Crowdfunding: an Emerging Opportunity? 49 Americas 2.6 The Rise of Messaging Apps for News 52 3.25 United States 112 2.7 Podcasts and New Audio Strategies 55 3.26 Argentina 114 3.27 Brazil 116 SECTION 3 3.28 Canada 118 Analysis by Country 58 3.29 Chile 120 Europe 3.30 Mexico 122 3.01 United Kingdom 62 Asia Pacific 3.02 Austria 64 3.31 Australia 126 3.03 Belgium 66 3.32 Hong Kong 128 3.04 Bulgaria 68 3.33 Japan 130 3.05 Croatia 70 3.34 Malaysia 132 3.06 Czech Republic 72 3.35 Singapore 134 3.07 Denmark 74 3.36 South Korea 136 3.08 Finland 76 3.37 Taiwan 138 3.09 France 78 3.10 Germany 80 SECTION 4 3.11 Greece 82 Postscript and Further Reading 140 4 / 5 Foreword Dr David A. -
Beijing Hits Back After US Treasury Labels China a Currency Manipulator
BUSINESS WITH PERSONALITY HEARTBREAK BLAST FROM THE PAST HOTEL WHEN A NEW SUPERCHARGED HOLIDAYS GO £90K CLASSIC MINI P18 WRONG P17 WEDNESDAY 7 AUGUST 2019 ISSUE 3,430 CITYAM.COM FREE CRYIN’ KING Disney investors GOVE POINTS tearful despite box office success THE FINGER CATHERINEAT NEILAN BRUSSELSthe backing of the Commons. ratification of the withdrawal agree- “We can’t have a deal that doesn’t ment, or further extension or revoca- @CatNeilan command the confidence of the gov- tion of Article 50... [I am] certainly not THE UK has accused the EU of refusing ernment, the parliament and the fatalistic about that. to budge on Brexit negotiations and in- country and that is why we have been “Our position is that the withdrawal sisted the bloc “must change its clear with the European Union that agreement, including the backstop is stance” if a no-deal exit is to be dodged. we need a new approach,” he closed, but there is always room for Ireland’s Leo Varadkar yesterday responded. talks and negotiations. We have said said he was confident a no-deal Brexit “We stand ready to engage with the we can certainly make changes to the could still be avoided, despite EU to negotiate in good faith… political declaration, and we have Prime Minister Boris Johnson We will put all our energy demonstrated before to offer clarifica- stressing the UK will leave into making sure we can tions as we did at the request of Prime the European Union “do secure that good deal. Minister May in the past.” or die”, come 31 Octo- “At the moment it’s Yesterday the pound hit its lowest ber. -
VOLUME II Public School Code of 1949 Goods and Services Expenditures Fiscal Year 2017-2018
Public School Code of 1949 Goods and Services Expenditures Fiscal Year 2017-2018 VOLUME II Temple University Financial Disclosure Report Purchase of Goods and Services Contracts Notes and Definitions The following report provides the required disclosures for reporting the purchase of goods and services contracts. The University’s Banner Finance System does not include data enabling the distinction between the purchases of goods and services. Therefore, a single report is provided that includes both. Expenditures are categorized in the attached report using the following categories: General Supplies & Services: o General supplies, expendable equipment and software. Health Service Programs: o Animal lab, professional billing and other outside professional services. Insurance: o Malpractice, property, general liability, and employees insurances. Interest & Taxes: o Bond interest, real estate tax and debt service costs. Library: o Books, electronic periodicals, subscriptions and film. Professional Fees & Contracts: o Auditing, legal and collection fees and subcontracts. Property, Plant & Equipment: o Capital equipment, buildings and building improvements. Rent: o Equipment, building and office rentals. Repairs & Maintenance: o Equipment repair, maintenance of buildings and grounds. Telecommunications: o Telephone equipment, data communications and cellular services. Travel: o Travel agency fees, foreign and domestic travel expenses. Utilities: o Electric, gas, water, sewer, steam, chilled water and other miscellaneous utilities expenses. Each entry provides the category into which the purchase falls, the vendor name and address and the amount of the purchase. There is no more than one entry per vendor for a single category within a responsibility center. Purchases of goods and services in the Disclosure Report include those which equal or exceed $1,000 for each vendor from all Budgeted Operating Funds including Temple University Physicians. -
Media Metrics the State of UK Media and Entertainment 2016
Media Metrics The state of UK media and entertainment 2016 www.deloitte.co.uk/mediametrics #mediametrics To start a new section, hold down the apple+shift keys and click to release this object and type the section title in the box below. Contents Foreword 1 The state of UK media and entertainment 2 The UK media and entertainment sector in numbers 4 Local vs global: there’s no place like home 11 Ad funded vs paid for: where does the money come from? 15 Physical vs online: physical pounds to digital pennies? 19 Specialised vs diversified: diversify for revenue, focus for profit 23 Creators vs distributors: valuing the end-to-end trend 27 Aquisitive vs organic: when to build and when to buy? 31 Research methodology 34 Contacts 36 Endnotes 37 To start a new section, hold down the apple+shift keys and click to release this object and type the section title in the box below. Foreword Deloitte’s Media Metrics identifies and ranks the UK’s top 100 media and entertainment companies by scale. It is the definitive media power list for the UK today. We have analysed audited data on the 100 largest media and entertainment companies in the UK. Collectively they generate £87bn in annual revenue. We project they will break the £100bn level within the next five years. This is a transformative period for the media and entertainment industry. In a year when the fundamental purpose of the BBC was challenged, when physical book sales in the UK actually rose against expectations, when the Independent became the first national newspaper to move completely online, and when half of the world’s top 10 ten best-selling music artists were from the UK, we can see waves of change washing over many different media and entertainment sectors. -
Download Report
- † † Met target 3% On track Not on track 10% No data 45% 42% Increased Maintained 15% Decreased 14% 72% Targeted increase 23% 38% 31% 29% 2017 2018 Target • • • • • • • • • • • Met On target track On track 45% 4% 42% Not on track Above 18% No data Below 42% Not 58% on 78% track No 10% data 3% Insurance (20) 15 1 4 Global/investment banking (18) 15 1 2 UK banking (16) 14 1 1 Other* (14) 7 3 4 Professional services (12) 6 5 1 Investment management (11) 10 1 Building society/credit union (10) 5 3 2 Increased Fintech (9) 7 2 Maintained Government/regulator/trade 5 1 1 body (7) Decreased 47% Building society/credit union (10) 53% Government/regulator/trade body 44% (9) 51% 44% Other* (14) 46% 44% Professional services (15) 44% 36% Fintech (9) 42% 34% Average (123) 38% 30% UK banking (17) 34% 31% Insurance (20) 33% 26% Investment management (11) 30% 2017 22% Global/investment banking (18) 25% 2018 100% 90% Nearly two-thirds of signatories have a target of at least 33% 80% 70% 60% Above 50% 50% Parity (3) 40% 50:50 40% up to 30% 33% up to 50% 30% (31) 20% Up to 40% 30% (24) 10% (30) (23) (10) 0% 100% 80% 60% 40% 20% 0% Government/regulator/trade 41% body (5) 47% Fintech (4) 37% 48% Insurance (16) 32% 40% Professional services (5) 32% 38% UK banking (11) 32% 41% Building society/credit union 31% (2) 36% Average (67) 31% 38% Other* (4) 29% 35% Investment management (5) 27% 2018 33% Target Global/investment banking 25% (15) 29% Firms that have met or 47% exceeded their targets (54) 40% 31% 28% 15% 15% 11% % of firms % of 43 29 26 20 5 Number of -
Cairncross Review a Sustainable Future for Journalism
THE CAIRNCROSS REVIEW A SUSTAINABLE FUTURE FOR JOURNALISM 12 TH FEBRUARY 2019 Contents Executive Summary 5 Chapter 1 – Why should we care about the future of journalism? 14 Introduction 14 1.1 What kinds of journalism matter most? 16 1.2 The wider landscape of news provision 17 1.3 Investigative journalism 18 1.4 Reporting on democracy 21 Chapter 2 – The changing market for news 24 Introduction 24 2.1 Readers have moved online, and print has declined 25 2.2 Online news distribution has changed the ways people consume news 27 2.3 What could be done? 34 Chapter 3 – News publishers’ response to the shift online and falling revenues 39 Introduction 39 3.1 The pursuit of digital advertising revenue 40 Case Study: A Contemporary Newsroom 43 3.2 Direct payment by consumers 48 3.3 What could be done 53 Chapter 4 – The role of the online platforms in the markets for news and advertising 57 Introduction 57 4.1 The online advertising market 58 4.2 The distribution of news publishers’ content online 65 4.3 What could be done? 72 Cairncross Review | 2 Chapter 5 – A future for public interest news 76 5.1 The digital transition has undermined the provision of public-interest journalism 77 5.2 What are publishers already doing to sustain the provision of public-interest news? 78 5.3 The challenges to public-interest journalism are most acute at the local level 79 5.4 What could be done? 82 Conclusion 88 Chapter 6 – What should be done? 90 Endnotes 103 Appendix A: Terms of Reference 114 Appendix B: Advisory Panel 116 Appendix C: Review Methodology 120 Appendix D: List of organisations met during the Review 121 Appendix E: Review Glossary 123 Appendix F: Summary of the Call for Evidence 128 Introduction 128 Appendix G: Acknowledgements 157 Cairncross Review | 3 Executive Summary Executive Summary “The full importance of an epoch-making idea is But the evidence also showed the difficulties with often not perceived in the generation in which it recommending general measures to support is made.. -
Membership List
Membership List Private Sector 3M Hutchison Whampoa Europe Addleshaw Goddard LLP IBM Aggregate Industries International Airlines Group Airbus Jacobs Amazon Web Services John Lewis Partnership Anglian Water Group Kingfisher Anglo American Kingsley Napley Arcadis Korn Ferry Arup KPMG Associated British Foods Kuehne + Nagel Atkins Leonardo Atos Linklaters Aviva plc Lloyds Banking Group AWE plc London City Airport Babcock International Group plc LV= BAE Systems Mace Group Bakkavor Marks & Spencer Barclays Maximus BHP Microsoft Boeing Mizuho Bank BP Nationwide Building Society British American Tobacco NATS Browne Jacobson Nestle UK BT Group Northgate Public Service Bupa Novartis Capita Group Oracle Carlyle Group PA Consulting CEMEX UK Prudential CGI PwC Cisco QinetiQ Citi RELX Group Clifford Chance Rio Tinto Clyde & Co Rolls-Royce Co-operative Group The Royal Bank of Scotland Group Cushman & Wakefield Royal Mail Deloitte Sainsbury’s Dentons Santander UK DHL SAP UK Direct Line Group Savills Drax Group Serco Group Equifax Shell International Equinor Skanska Eversheds Sutherland Slaughter and May Eversholt Rail Standard Life Aberdeen plc ExxonMobil Sopra Steria EY St James’s Place Wealth Management Freshfields Bruckhaus Deringer Tarmac FTI Consulting Tata Fujitsu Services Tesco plc Gallagher Total Gemserv Unipart GlaxoSmithKline United Utilities plc Grant Thornton Virgin Care Gowling WLG UK LLP Womble Bond Dickinson Heathrow Airport Holdings WSP Herbert Smith Freehills LLP Xerox HSBC Holdings Huawei Technologies UK Hutchison Whampoa Europe The Whitehall & Industry Group (WIG) 80 Petty France, London, SW1H 9EX T: 020 7222 1166 E: [email protected] F: 020 7222 1167 www.wig.co.uk Charitable Company Limited by Guarantee Registered No. 3340252 Charity No. -
Annex 1: Parker Review Survey Results As at 2 November 2020
Annex 1: Parker Review survey results as at 2 November 2020 The data included in this table is a representation of the survey results as at 2 November 2020, which were self-declared by the FTSE 100 companies. As at March 2021, a further seven FTSE 100 companies have appointed directors from a minority ethnic group, effective in the early months of this year. These companies have been identified through an * in the table below. 3 3 4 4 2 2 Company Company 1 1 (source: BoardEx) Met Not Met Did Not Submit Data Respond Not Did Met Not Met Did Not Submit Data Respond Not Did 1 Admiral Group PLC a 27 Hargreaves Lansdown PLC a 2 Anglo American PLC a 28 Hikma Pharmaceuticals PLC a 3 Antofagasta PLC a 29 HSBC Holdings PLC a InterContinental Hotels 30 a 4 AstraZeneca PLC a Group PLC 5 Avast PLC a 31 Intermediate Capital Group PLC a 6 Aveva PLC a 32 Intertek Group PLC a 7 B&M European Value Retail S.A. a 33 J Sainsbury PLC a 8 Barclays PLC a 34 Johnson Matthey PLC a 9 Barratt Developments PLC a 35 Kingfisher PLC a 10 Berkeley Group Holdings PLC a 36 Legal & General Group PLC a 11 BHP Group PLC a 37 Lloyds Banking Group PLC a 12 BP PLC a 38 Melrose Industries PLC a 13 British American Tobacco PLC a 39 Mondi PLC a 14 British Land Company PLC a 40 National Grid PLC a 15 BT Group PLC a 41 NatWest Group PLC a 16 Bunzl PLC a 42 Ocado Group PLC a 17 Burberry Group PLC a 43 Pearson PLC a 18 Coca-Cola HBC AG a 44 Pennon Group PLC a 19 Compass Group PLC a 45 Phoenix Group Holdings PLC a 20 Diageo PLC a 46 Polymetal International PLC a 21 Experian PLC a 47 -
The Smarter Way to Connect with Your Customers
The smarter way to connect with your customers. burytimes.co.uk Our vision. Our mission. Be the marketing partner businesses Build the most comprehensive and best trust to drive their success. performing solutions that deliver results. The name is new – but we’ve been It hasn’t replaced the name of your a part of your community for local Newsquest newspaper and its generations. website, but it encompasses all the things that we can offer besides. LOCALiQ is the name for all that Newsquest does today, from Those services include online trusted local newspapers and advertising and best-in-class websites to digital marketing digital marketing, backed by a huge services that can help you reach amount of data gathered from our new customers as you’ve never 1.5 million local campaigns and 30 been able to reach them before. million monthly users. LOCALiQ is the name that brings Put our experts to work for you and together your trusted local news we believe you’re hiring the best brand with the smartest digital marketing partner a business can marketing around. have. Source: Publishers Statement 2018 localiq.co.uk Newsquest’s online monthly What is... unique visitors across 200 desktop and mobile would websites fill the O2 Arena in London Almost 30 million unique The journey your local customer takes is browsers, generating over 213 complex, but your marketing doesn’t have million + page views every month to be. Let us put our intelligence to work 1,300 times over for you. LOCALiQ offers all the solutions you need over to reach local customers: • Build your presence 6 • Drive awareness and leads 6.2 • Grow your audience and connect million million readers in print • Manage your leads and customers Newsquest reach more across the UK than 6.2 million followers • Know what works across social media platforms We know your community like no one else.