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The Leisure and Hospitality Collective Successful site re-opening THE LEISURE AND HOSPITALITY COLLECTIVE THE LEISURE AND HOSPITALITY COLLECTIVE 1 THE LEISURE AND HOSPITALITY COLLECTIVE 2 Background The majority of Leisure & Hospitality operators closed some, or all, of their businesses mid March. There is much to consider in doing so e.g: • Reviewing facilities in properties that have been closed for over 3 months. • Changing interior design and ergonomics to comply with potential social distancing rules. • Ensuring that the health and safety needs of teams are addressed. • Determining how delivery/click & collect can work best alongside dine in. • Ensuring customers feel confident about returning. • Minimising expenditure. • Finding temporary specialist support and solutions due to team furlough. As a collective of six of the leading suppliers in the market we can help with all of this. We also work with a wide range of associates and partners to offer a 360° re-opening package for operators. THE LEISURE AND HOSPITALITY COLLECTIVE 3 Our Collective We provide Leisure and Hospitality operators with a one stop shop which helps them re open parts, or all, of their businesses from a property and marketing perspective safely, consistently and cost effectively. THE LEISURE AND HOSPITALITY COLLECTIVE 4 Our Companies Harrison Harper Signs Brand, Architecture & Interior Design for Hospitality. We create Signage and lighting specialist. We manufacture, supply and install engaging brands and craft rich stories which bring your interiors, exterior/ interior signage and digital media for the restaurant, leisure architecture, packaging and digital worlds to life. and retail sectors. Interiors UK Elliotts The UK’s leading commercial interior shopfitters to the retail, The UK’s leading Leisure and Hospitality marketing agency. We create leisure and hospitality. We pride ourselves on our client focus, demand for our client’s brands. our emphasis on pre-planning and our ability to run exceptionally managed projects. Our site teams are all internally employed We also work with, and can project manage, a wide range of other giving us total control over costs, quality and timing. suppliers in the sector including catering equipment suppliers, audio visual specialists, lawyers, HR & training professionals, marketing CMC projects specialists and chain supply consultants. Experts in project management for retail, leisure and hospitality. We are a team of Project Managers, Designers & Planners with a ‘can do’ flexible approach which has helped us gain extensive experience in the sector. Air Conditioning Design We are a mechanical services contractor, trading for over 30 years providing air conditioning, ventilation, plumbing and drainage service to the airport, retail, commercial and industrial sectors. THE LEISURE AND HOSPITALITY COLLECTIVE 5 Our Story We are a group of six specialist, property and marketing focused suppliers, in the leisure and hospitality sector who have worked independently and together for over 10 years. Some of the relationships between us, and with our clients, go back much further than this. We trust one another implicitly and know we can rely on each other to complete projects on brief, on time and on budget. These are the individuals we call on when we need specialist help and resource on a project because we know they deliver time and time again. Our collective clients come from every part of the sector giving us unique knowledge and experience. So we thought, in this time of crisis, we would pool our knowledge and experience to help the sector get back on its feet. We work at speed, providing solutions for small chains, large one off operators and significant multi site brands to help them start trading again successfully. If you are an operator looking to re open any part of your food and drink offer over the next few months, we can help make the whole process significantly easier, quicker and safer. Do get in touch – the sooner the better. THE LEISURE AND HOSPITALITY COLLECTIVE 6 Our Philosophy Every client is different –their culture and values, their objectives and opportunities, the way they want to work with us and their definition of success. No client brief is ever the same. We relish these differences, working closely and collaboratively with each client to achieve the results they want. We don’t have cookie cutter solutions. We don’t use off the shelf packages. Everything we do is bespoke and tailored to the needs, wants and expectations of each client. Every time. THE LEISURE AND HOSPITALITY COLLECTIVE 7 THE LEISURE AND HOSPITALITY COLLECTIVE 8 Our Sector Experience Pubs & Bars Hotels Brewdog, Youngs, Goose Island, GLH Hotels, Hard Rock Hotel, Stafford Hotel The Alchemist, Marstons, SA Brains Ab Hotels, Hilton Hotels Restaurants Leisure TRG, Boparan, Wagamama, All Star Lanes, Escape Hunt, Goals San Carlo / Chicetti, Dishoom, Honest Burger, Arcade, JKS Group, Coppa Club, Dirty Bones, MOD, Norma Holiday & Theme Parks Haulfryn, Bluestone QSR / Delivery / Click & Collect / Takeaway Contract Caterers Shake Shack, Nando’s, Five Guys, Sodexo Barburrito, Ole & Steen, Bleecker Airports / Stations / Travel Hubs Coffee Shops and Fast Casual Outlets TRG, SSP, CDG Starbucks, Costa, Soho Coffee, We have worked with all major airports and Urban Tea Rooms travel hubs throughout the country. Shopping Centres BoxPark THE LEISURE AND HOSPITALITY COLLECTIVE 9 Testimonials Harrison is a company with great vision, passion, energy and – Interiors UK have been instrumental in the delivery of Five Guys in most importantly – creativity. We have been impressed with the the UK. From the site guys to the head office team they communicate consultancy’s ability to constantly evolve our high-profile brand, exceptionally well. They pull the whole construction team together. enabling us to keep it fresh and well ahead of our competitors. They always deliver and have a can do attitude. They are a pleasure to Ultimately, Harrison has made a massive contribution to our success, work with. working with us like partners rather than suppliers. Jonathon Cope Steven Du Plessi European Head of Construction and Design, Five Guys Global Design Director, Nando’s Restaurants CMC have project managed the bulk of our new restaurants and refits in our concessions group for the last decade, these trade in Elliotts are not afraid to challenge established thinking and know how highly complicated environments such as airports and rail stations. to make recommendations that are easy to understand and thus able Their professionalism and even handed attitude in dealing with both to be acted upon. On top of that they have a great team of people with the contractors and ourselves sets them apart from other project whom it’s a pleasure to work. That all adds up to them bringing great management consultancies. added value to your business when they work with you. Mark Suggitt Alistair Darby Head of Construction, TRG CEO, SA Brain Harper Signs have provided signage for me on a number of BKUK projects including high street and drive thru restaurants. The service from Chris and Graham was excellent on all the projects and were delivered on time and to a good standard. Chris Holmes Burger King UK Group THE LEISURE AND HOSPITALITY COLLECTIVE 10 Why Work With Us One call. One brief. One relationship. All elements of property taken care of. Everything you need to open full service, delivery and/ or click and collect operations, under one virtual roof. The best in project management, interior design, interior build, property services and marketing. Highly experienced and professional team with national reach. Phenomenal client list, references, testimonials and case studies. THE LEISURE AND HOSPITALITY COLLECTIVE 11 What can we do? THE LEISURE AND HOSPITALITY COLLECTIVE 12 Stabilise Your sites will have been closed for a considerable period of time. We want to help you start operating again as soon as possible whether for full service, delivery or takeaway (or all three) – safely and cost-effectively: We can review each of your sites to identify any remedial issues that may have occurred during lockdown and make good considering items such as signage, leaks and water seals. We can identify any service requirements that need to be undertaken prior to operation e.g Ansul, Kitchen Extract, Gas Supply, Life Safety systems, PAT testing, Re-chlorination. We can organise an initial sanitisation clean throughout the site (including pest control) depending on requirements. THE LEISURE AND HOSPITALITY COLLECTIVE 13 Develop Using your unique understanding of your business, we will work with you to create a fully tailored brief which will ensure your sites operate effectively, optimise covers, allay customer concerns and keep teams safe and well. We will consider: Changes to the furniture layout, both front & back of house and gardens to accommodate traffic systems. Changes to accommodate greater use of delivery and click & collect. Informative and clear signage to aid customer traffic and social distancing rules. Queue Management, hosting eternally, internally and at hot-spots (bars, toilets etc). THE LEISURE AND HOSPITALITY COLLECTIVE 14 Open The Doors We will continue to work with you to ensure the “new normal” maximises your trading opportunities and retains the confidence of your staff and customers considering such elements as: Health & Safety. PPE requirements. “Look and feel” refresh giving customers and teams a fresh approach on reopening. Cleaning regimes. Contactless payment. Menu rationalisation. Training teams on new ways of working. Marketing the business, locally, digitally and socially. THE LEISURE AND HOSPITALITY COLLECTIVE 15 In Summary We are a highly experienced group of people- every one of us an expert in their field. We make re opening (no matter how hard it seems to implement) as easy and as pain free as possible. We take the pain and hassle away from you and your team- we are always “on”. We work collaboratively between us, and with other suppliers you may use. Our client list speaks for itself. We are trusted, reliable and make things happen.
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