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Annual Performance Report 2020

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Annual Performance Report 2020 Annual Performance Report 2020 2020 Anglian Water Services Limited Introduction 4 Key Messages 5 Board Statement of Company Direction and Performance 11 Risk and Compliance Statement 18 Business Viability Statement 20 Statement of Directors' Responsibilities 27 Ofwat Disclosures 29 Table 1A - Income Statement 31 Table 1B - Statement of Comprehensive Income 36 Table 1C - Statement of Financial Position 37 Table 1D - Statement of Cash Flows 41 Table 1E - Net Debt Analysis 44 Table 1F - Financial Flows 47 Table 2A - Segmental Income Statement 59 Table 2B - Totex Analysis - Wholesale 61 Table 2C - Operating Cost Analysis - Retail 64 Table 2D - Historic Cost Analysis of Fixed Assets - Wholesale and Retail 66 Table 2E - Analysis of Capital Contributions and Land Sales - Wholesale 68 Table 2F - Household - Revenues by Customer Type 70 Table 2G - Non-household Water - Revenues by Customer Type 71 Table 2H - Non-household Wastewater - Revenues by Customer Type 72 Table 2I - Revenue Analysis and Wholesale Control Reconciliation 73 Table 2J - Infrastructure Network Reinforcement 75 Table 2K - Infrastructure Charges Reconciliation 76 Table 3A - Outcome Performance 77 Table 3B - Sub-measure Performance 96 Table 3C - Abstraction Incentive Mechanism 105 Table 3D - Service Incentive Mechanism 107 Table 4A - Non-financial Information 108 Table 4B - Wholesale Totex Analysis 109 Table 4C - Forecast Impact of Performance on RCV 111 Table 4D - Wholesale Totex Analysis - Water 112 Table 4E - Wholesale Totex Analysis - Wastewater 116 Table 4F - Operating Cost Analysis - Household Retail 120 .uk Table 4G - Wholesale Current Cost Financial Performance 122 .co Table 4H - Financial Metrics 123 ater w Table 4I - Financial Derivatives 131 2020 anglian APR Table 4J - Atypical Expenditure - Wholesale Water 134 Table 4K - Atypical Expenditure - Wholesale Wastewater 136 Table 4L - Enhancement Capital Expenditure - Wholesale Water 138 Table 4M - Enhancement Capital Expenditure - Wholesale Wastewater 141 Table 4N - Operating Expenditure - Sewage Treatment 145 Table 4O - Large Sewage Treatment Works 147 Table 4P - Non-Financial Data for Water Resources, Water Treatment and Water 154 Distribution Table 4Q - Non-Financial Data - Properties, Population and Other - Wholesale 168 Water Table 4R - Non-Financial Data - Wastewater Network and Sludge 173 Table 4S - Non-Financial Data - Sewage Treatment 179 Table 4T - Non-Financial Data - Sludge Treatment 183 Table 4U - Non-Financial Data - Properties, Population and Other - Wholesale 185 Wastewater Table 4V - Operating Costs - Water Resources 189 Table 4W - Operating Costs - Sludge Treatment 191 Notes to the Annual Performance Report 197 Data Assurance Summary 207 Independent Auditors' Report 213 External Assurance Report 217 Glossary 221 4 Introduction Annual Performance Report and required regulatory information In accordance with Ofwat guidance, we present over the following pages the Annual Performance Report (APR), for the year ended 31 March 2020. This provides specific and transparent information on progress on delivery of customer outcomes, service levels, costs and financial and environmental performance. The APR is prepared to comply with Condition F of the Instrument of Appointment of Anglian Water Services Limited as a water and sewerage undertaker under the Water Industry Act 1991. Additional commentary on our Outcome Delivery Incentive achievements is explained in the Strategic Report in our separately published Annual Integrated Report, which can be found on our website: www.anglianwater.co.uk. A full list of Ofwat's disclosure requirements is set out in the section called Ofwat disclosures. The APR performance tables fall into the following four categories: 1. Regulatory financial reporting 2. Price control and additional segmental reporting 3. Outcome performance summary 4. Additional regulatory information. Commentary has been included beneath the APR tables to explain significant year on year variances in performance, and to highlight assumptions where appropriate. The subheadings in the commentary refer to the APR table line numbers to aid navigation when reading the spreadsheet version of the APR. In addition to the above, this report includes the data assurance summary which demonstrates the process carried out by Anglian Water Services to evidence that information provided is reliable. At the end of the report are the Independent Auditors' Report and our External Assurance Report. The APR is prepared in accordance with the Regulatory Accounting Guidelines (RAGs) issued by Ofwat, which are based on International Financial Reporting Standards (IFRSs). There are differences between IFRSs and the RAGs and where there is a conflict, the RAGs take precedence. In this report, Anglian Water Services Limited is also referred to as Anglian Water, AWS or the Company. The Annual Performance Report was approved by the Board of Directors on 13 July 2020 and was signed on their behalf by: a a a b Peter Simpson Steve Buck Chief Executive Chief Financial Officer .uk .co ater w 2020 anglian APR 5 Key Messages Financial performance Strong performance drives a projected total of £59.3 million of outperformance payments for AMP6 (2015-2020), based on 2019/20 prices, with £9.5 million of rewards expected for 2019/20. Fifteen years of upper quartile service delivery have culminated in Anglian Water being ranked by Ofwat as top-performing water and water recycling company in its 2019 service delivery report, ending the AMP ranked top of Ofwat’s Service Incentive Mechanism, based on ratings from customers, and as reigning Water Company of the Year - see table 3A. Appointed revenue for the year was £1,308.6 million, an increase of £48.7 million (3.9 per cent) on 2018/19 – see table 1A. Appointed operating profit was £311.9 million, down 1.9 per cent on the previous year (reflecting increased operating costs in the year, including the increase in the bad debt charge of £14.0 million largely as a result of Covid-19, and higher depreciation, partially offset by increased revenue) – see table 1A. Cash generated from appointed operations was £678.4 million, down £14.3 million on last year, reflecting the reduction in cash collection from non-household retailers as a result of the agreement to defer 50 per cent of the March invoice– see table 1D. The dividend paid was marginally down on prior year. Based on the available free cash flow there was capacity to pay a further dividend of £192 million. However, the Directors have not proposed to pay a final dividend in line with their de-gearing target. This decision to retain £192 million, follows on from the previous £165 million shareholder investment into the resilience of the Company. Both of these decisions reduced shareholders’ returns in AMP6 for the benefit of the Company. A total of £876 million of Green Bond funding has been secured to date to fund around 850 capital projects, with £51 million of bonds issued in 2019/20. Totex efficiencies were delivered as a direct result of continued focus on innovation and ground-breaking approach to capital delivery alliances – see table 4B. Table 1F shows the financial flows of the business on a notional and actual gearing basis. It can be seen that over the AMP returns to shareholders have been driven by strong operational performance and that, rather than taking as dividends, a large proportion has been retained within the business. In summary table 1F demonstrates: Exceptional totex outperformance generated a return of 2.48% which would have been even higher had the shareholders decided not to reinvest £165m into resilience of the company. Average dividend of 6.15% means that in addition to the £165m reinvestment, 4.52% has been retained in the business compared to 3.77% expected by Ofwat. 1.74% financing outperformance (gearing and cost of debt) driven by our Aligned Debt structure allowing us to raise debt at competitive rates. Tax underperformance as a result of the introduction of new revenue standard creating a transitional tax charge not allowed funded by the PR14 Determination. 6 Responding to Covid-19 On 23 March 2020 the government laid out a series of measures, to apply with immediate effect, in response to the global pandemic caused by the coronavirus Covid-19. The purpose of the measures was to significantly reduce movement of and close interaction between individuals to reduce the rate of viral transmission. All workers who were able to were instructed to work from home. For Anglian Water, this meant the majority of its office-base staff moved to immediate home working and changes to operational practices were introduced for field-based staff. Some operations, including meter reading, intrusive leakage work and water quality sampling at customer properties, were suspended. Due to the restrictions imposed, we pushed back commencement of major capital programmes for Smart Metering and the Strategic Pipeline. In addition the Company introduced the following initiatives: Positive Difference Fund The Company has accelerated plans for a shareholder-funded £1 million Positive Difference Fund, which doubles the £1 million already available through the Anglian Water Assistance Fund. The fund is being distributed through a locally appointed partner which has expertise in getting money quickly to areas in which it is most needed. Organisations such as food banks, outreach programmes and those helping the most vulnerable will all be supported across our region. Half of the fund has immediately been made available to support
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