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CHSSN Publication Ang.Indd CHSSN 2004 -2006 Primary Health Care Access Initiative – Project Guide Caring For English–Speaking Quebecers Who we are CHSSN (Community Health and Social Services Network) supports English-speaking communities across Quebec in their efforts to improve access to health and social services in English. What we do CHSSN strengthens networks at the local, regional and provincial levels to address health determinants, infl uence public policy and develop services through projects and partnerships that link community and public partners in the delivery of health and social services. CHSSN increases the vitality of English-speaking communities across Quebec by building strategic relationships within the health and social services system that improve access to services and enhance the capacity of community resources, associations, public institutions and other organizations. CHSSN promotes access to information resources at all levels; from policy makers to community organizers. Strategic knowledge is helping to empower communities to take action on priority health issues. Our membership With more than 60 member organizations throughout Quebec, CHSSN has developed over 70 projects and partnerships in the areas of primary health care, community development and population health. Vist us at www.chssn.org for information, reports and more about CHSSN. CHSSN 1270 chemin Ste-Foy, Suite 2000 Quebec, QC G1S 2M4 Telephone: (418) 684-2289 Fax: (418) 684-2290 Email: [email protected] www.chssn.org Caring for the English-speaking communities of Quebec Health Canada’s Primary Health Care Transition Fund was a six year program (2000-2006) to support the reform of primary health care systems in Canada. This fund provided an envelope dedicated to supporting Offi cial Languages Minority Communities. In 2004, the CHSSN (Community Health and Social Services Network) was designated to implement a $10 million dollar investment to improve access to primary level health and social services in English for English-speaking communities in Quebec. This investment was distributed to 37 public institutions in 14 of the 16 administrative regions for a wide variety of projects in three priority areas: Info- Santé (telephone information) services, front-line services, and adapted living environments. The projects ended on March 31st, 2006. The primary objectives of these projects were to: 1) improve access to health and social services in English and 2) support better communication and partnerships between the community and the public health establishments that serve them. This guide contains a summary of each of those 37 projects by providing the objectives, the partners involved, the budget and a summary of the activities. For more information contact the promoters identifi ed in the document or the CHSSN. Nord-du-Québec 10 Côte-Nord 09 Saguenay – Lac-Saint-Jean 02 Abitibi – Gaspésie – Témiscamingue Îles-de-la-Madeleine 08 Bas- 11 Saint-Laurent 01 Mauricie Capitale- 04 Nationale 03 Laurentides Outaouais 15 07 Lanaudière Chaudière – 14 Appalaches Centre- 12 du-Québec 17 Laval Estrie 13 Montérégie 05 16 Montréal 06 2004- 06 CHSSN 2004 -2006 Primary Health Care Access Initiative – Project Guide Caring For English–Speaking Quebecers Table of Contents Abitibi-Témiscamingue - 08 Project # 222-50 English-language training . 06 Project # 223-51 Training staff to work in English with aboriginal English-speaking people. 07 Bas-Saint-Laurent - 01 Project # 213-33 Improving front-line services for the elderly English-speaking population of Métis-sur-Mer . 08 Chaudière-Appalaches - 12 Project # 103 A healthy English-speaking community (1) . 09 Project # 206-19 A healthy English-speaking community (2) . 10 Project # 217-43 Access program for services offered by the Centre Hospitalier affi lilié universitaire Hôtel-Dieu de Lévis to English-speaking clients . 11 Côte-Nord - 09 Project # 301-3 Communication is cool! . 12 Estrie - 05 Project # 102 Improving access to Info-Santé services for the English-speaking population of Estrie . 13 Project # 207-20 Better access to CLSC psychosocial services . 14 Project # 208-23 Recruiting intermediary and family resources from the English-speaking Estrie community . 15 Project # 303-22 Supporting the social integration of English-speaking patients admitted to long-term care at the Sherbrooke Geriatric University Institute . 16 Continued on the next page Gaspésie-Iles-de-la-Madeleine - 11 Project # 214-34 ACCESS Baie-des-Chaleurs: information, liaison and community development . 17 Project # 225-57 Improving English access to primary care and services, medical and general services and long-term care services for English-speaking clientele served by the CSSS de La Côte de Gaspé (including residents in the town of Percé) . 18 Laurentides - 15 Project # 202-8 Building a healthy community . 19 Project # 203-12 Access to front-line services for the whole English-speaking population of the MRC des Laurentides . 20 Project # 302-6 Front-line services and an environment adapted to people with loss of autonomy: added value for the English-speaking community . 21 Laval - 13 Project # 101 Centralizing the Info-Santé Laval service to improve its accessibility for Quebec’s English-speaking community . 22 Project # 219-46 Part 1: Distribution of information concerning prevention, promotion, services offered to English-speaking people and care protocols in the region Part 2: English language training for workers . 23 Project # 220-48 Staying in shape and in good health . 24 Project # 221-49 RABASCA project . 25 Montérégie - 16 Project # 201-4 Watt you need? . 26 Project # 215-35 Centre Lac Brome Center . 27 Project # 216-40 Accredited training program: responding in a suicide crisis situation, Association québécoise de prévention du suicide, 2003 . 28 Project # 304-41 An environment adapted to the English-speaking clientele . 29 Continued on the next page Montréal - 06 Project # 104 Improving accessibility to telephone response services for Quebec’s English-speaking and allophone citizens . 30 Project # 204-13 Efforts in English in East Montreal: a satisfi ed clientele . 31 Project # 205-14 Gaining approval: improving our ability to serve the English-speaking community . 32 Nord-du-Québec - 10 Project # 224-55 English second language courses for staff who offer care and services to an English-speaking clientele . 33 Outaouais - 07 Project # 106 English language training for Info-Santé nurses in the Outaouais . 34 Project # 209-25 Integrated palliative care services in the Pontiac region . 35 Project # 210-27 Training program for psychosocial staff . 36 Project # 211-29 Accessibility network for youth services in English at the Centre de santé et de services sociaux de Papineau (CSSSP) . 37 Project # 212-30 Accessibility network for youth services in English at the Centre de santé et de services sociaux de Gatineau (CSSSG) . 38 Québec (Capitale Nationale) - 03 Project # 105 Info-Santé for the English-speaking public of the Quebec City region . 39 Project # 218-44 Services adapted to the needs of the English-speaking community of the Quebec City region . 40 Project # 305-45 Equitable access to transition and long-term environments adapted to the needs of English-speaking clientele in the Quebec City region . 41 Saguenay Lac-St-Jean - 02 Project # 107 Accessibility to standardized crisis intervention services for English-speaking clientele: translation and network implementation of front-line social services . 42 Abitibi-Témiscamingue Region 08 PROJECT TITLE ENGLISH-LANGUAGE TRAINING Project Number 222-50 Program: Adapted Services Promoter Centre de santé Sainte-Famille Address 22, rue Notre-Dame Nord Ville-Marie (Québec) J9V 1W8 Project Manager(s) Carole Deschamps Email [email protected] PROJECT REPORT Telephone 819.622.2773 ext. 4221 The Centre de santé Sainte-Famille piloted this project to improve Fax 819.629.3257 access to front-line services through developing a reception service adapted to the needs of its English-speaking clientele in the Abitibi-Témiscamingue region. Project Objectives The project’s main activity was language training for front- Improve access to front-line services offered in the region by developing line workers. The promoters called upon the adult education a reception service adapted to English-speaking people. branch of a school board, the Commission Scolaire du Lac- Témiscamingue, to provide intensive English conversation and comprehension courses to selected groups. These courses were Main Activities offered on a schedule of a fi ve-hour day per week over ten weeks, Intensive training in English conversation and comprehension. for a total of fi fty hours per student. Courses were geared to the Training for a 1½-year period, in three sessions (Training would take students’ professional practice. Some of them involved scenario- place for fi ve hours a week over a 10-week period): based exercises that allowed the language learners to develop • Winter 2005 their vocabulary and speak more spontaneously. Others focused • Fall 2005 on reading and listening skills. • Winter 2006 Three blocks of courses were offered, resulting in a total of 150 Purchase necessary training materials according to the trainer’s course hours offered. Students said they were satisfi ed with the requirements or suggestions (including English language experience and, upon project completion, indicated an intention reference tools). to consolidate their newly acquired skills through biweekly meal-time get-togethers. Partners A related aspect of the
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