EFFECTIVE AUGUST 18, 2014 HOW TO RIDE DART TRAINS & BUSES

CÓMO VIAJAR EN TRENES Y AUTOBUSES DE DART

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214.979.1111 DART.org transporteDART.org

121-004-514 CW • How To Ride Guide - Revision • 3.5 x 9” Always at your service. What’s the best way to get from here to there?

It’s never been easier to access DART route and schedule information. In addition to the traditional Customer Service number, 214.979.1111, with representatives standing by to plan your trips Monday through Friday, 6 a.m. - 8 p.m., and weekends and holidays, 8 a.m. - 5 p.m., you can also get automated schedule info 24 hours a day, the same number. Customer Service can also be reached from rail stations on the blue Passenger Emergency Call units or by dialing *80 free from bus transit center pay phones. Handier still is Always the 24-hour online Trip Planner at DART.org, plus a host of desktop and smartphone applications to keep customers on convenient. the go and in the know. n GoPassSM Mobile App – The easiest way to buy passes With 65 rail stations and 14 bus transfer right from your phone: register with your cell phone facilities, your DART pass is like a key to the number and add your credit and debit card information; city – putting you within steps of the places buy passes for DART, the T or DCTA and hold tickets for you go every day. up to 60 days; plan trips, find out your next bus or train times and go anywhere you want in DFW; find out what’s DART buses and trains operate daily from happening in DFW and save big on selected events approximately 5 a.m. to midnight. DART Rail and activities. offers service every 7½ - 15 minutes during n Google Transit – A trip-planning tool based on Google rush hours and every 20 minutes during Maps, located on DART’s website and available the midday and weekends and 30 minutes using Google Maps. late night. Bus schedules vary by route. In addition, service times and schedules vary on n My DART Updates – Service-related notifications and holidays. Please consult schedules, contact other news and events available by email or text. DART Customer Service or use any of the n Text Service – Get the next scheduled bus or train times smartphone or desktop applications listed on for your stop. the preceding page for complete information. n m.DART.org – A mobile website with bus and train See the system map in the foldout center schedules, rider alerts and a mobile version of section to find the nearest rail station or Google Transit. Park & Ride location. n Where’s My Bus?® and Where’s My Train?SM – Popular applications on m.DART.org and DART.org that predict the arrival time of a bus or train up to 20 minutes before arrival at a stop or station. DART Service Area n Where’s My DART Stop?® – A tool that uses GPS data Addison Highland Park to locate the user’s nearest bus or rail stop, station or Carrollton Irving transit center. Cockrell Hill Plano You can also follow DART on your favorite social media sites Dallas Richardson to get the latest service information, special events and Farmers Branch Rowlett agency news: Garland University Park • Facebook.com/DARTDallas • Twitter.com/dartmedia Glenn Heights • YouTube.com/DARTDallas Look for the route name and final destination listed on the headsign above the driver’s windshield.

Please note that some routes have multiple destinations, so be sure you are boarding the correct bus.

EFFECTIVE: AUGUST 26, 2013 Pick up a schedule for Effec t ive 2MAY1 6, 20002 REDUCEDE X P R E FSSARE BUS S E R VICE Always complete service times and FARE FREE easy to use. destination information. At rail stations, kiosks 21S E R VICE T O: / S E0R VICIO A : Jack Hatchell Transit Center JACK HATCHELL on the boarding 210 TRANSIT CNTR Downtown Dallas DOWNTOWN To make the system as platforms list estimated 210 DALLAS user-friendly as possible, departure times and printed schedules and service information.

REDUCED FARE FARE FREE bus stops are numbered No Smoking on DART Property Please Recycle and color-coded for Schedule and Route Information / Informaciόn Sobre Rutas y Horarios 214.979.1111 DART.org transporteDART.org easy identification. n Numbered 1 through 199, local routes serve downtown Dallas. They are coded blue. n Numbered 200 through 299, express routes travel from suburban transit centers, and most travel with few stops to downtown Dallas. They are coded green. Note the color n Numbered 300 through 399, local and destination routes serve transit centers and displayed on a passenger transfer locations. They particular DART Rail train. This indicates which line you are are coded blue. boarding — Red, Blue, Green or Orange — and the final n Numbered 400 through 499, crosstown routes serve destination of the train. areas other than downtown Dallas. These routes are for passengers desiring to bypass downtown. They Ticket Vending Machines are coded blue. n Numbered 500 through 599, DART Rail station feeder n Available at all rail stations and routes serve rail stations and nearby neighborhoods select transit centers. and are coded purple. n Easy to use, just follow the n Numbered 700 through 899, shuttle routes are short instructions on the machine. local area bus routes. Selected 800-series routes operate a Flex n Make your selection first, then service, meaning they travel on a insert your money or card. fixed route, but have the capability n TVMs have an audio/visual to “flex” away from that path within interface and accept credit/ a restricted zone for pickup and debit cards at many rail stations delivery; these routes throughout the system. are coded dark blue. n Tickets are effective at the Many bus stops are also equipped time of purchase. with Guide-A-Rides. These helpful signs offer on-site route Of course, any time you need assistance, just call information as well as estimated 214.979.1111 and one of our customer service departure times. representatives will help you. Exiting trains and buses… Listen closely for “next stop” announcements. On buses, you’ll need to press the stop request indicator along the window one block before your stop. Trains automatically stop at every rail station. Be ready to exit through the nearest available door as soon as your bus or train comes to a complete stop. For passengers who are mobility challenged, each bus in the DART fleet is equipped Always, Always, Always. with either a wheelchair lift or ramp, and low-floor Boarding trains and buses… doors at the center section of each SLRV (Super Light Be at your stop and prepared to board three to five Rail Vehicle) accommodate minutes before the scheduled departure time. Remember, wheelchairs and other trains and buses are required to leave on time to maintain mobility devices, as well as published schedules for all passenger stops. * those with rolling luggage, strollers or bicycles. Have exact cash for bus fare, a valid paper pass or an activated GoPassSM Downtown Bus Boarding Zones ticket ready. Keep your ticket or pass For safety reasons, DART buses usually stop only one time handy for Fare Enforcement Officers or per bus stop or zone in downtown Dallas (each zone is DART Police. ** designated by a long section of blue painted curb). Please Double-check the route number or be prepared to proceed directly to your bus when it stops destination sign on a bus or train before ANYWHERE along the blue painted curb. you board; allow passengers to exit before you board. Always safe. Allow at least five minutes between schedule times if your Your safety is important to us. DART encourages you to trip requires a transfer. practice these safety tips as you explore the metroplex. Refrain from holding train doors open for late-arriving 1. Stop, look and listen for buses and trains. passengers. Once inside a train or bus, step away from 2. Never walk in front of or behind a bus. the doors for safety reasons. *** 3. Cross the street or track at designated crosswalks only. Wait for the walk light and never walk around the train. Sit or stand anywhere you like, use only one seat and keep in mind that areas in the low-floor center section 4. Always hold a child’s hand when crossing a street or track, and keep your children close by at all times on of each train are reserved for passengers with mobility station platforms and on trains. impairments. Guide dogs and other service animals are 5. Tell children to exit the bus through the front door only. permitted on DART vehicles. 6. Do not walk in a construction area and never play on or Do not block aisles. Please fold up strollers and stow them near a railroad track. out of the way. Also, be sure to stow away any 7. Always stand behind the textured warning strips on the other carry-on items in order to keep aisles clear. edge of rail platforms. 8. Be careful when driving and turning across train tracks. * Wait for trains on the rail platform and be ready to board when 9. Obey all traffic regulations. your train arrives. Wait for buses next to the bus stop sign bearing your route number. 10. Never try to beat a train through a crossing. ** At rail stations, tickets and passes for train and/or bus trips may In the event of an emergency, call DART Police immediately be purchased from Ticket Vending Machines on rail platforms or in at 214-928-6300 or dial 911. If you are at a rail station, look for mezzanine area at Cityplace/Uptown Station. the blue Passenger Emergency Call (PEC) unit and press the *** Trains must leave on time. Holding doors open poses a danger to red button to reach 911. You may also now text the keyword yourself and others. Once doors close, stand clear and wait for the DARTpolice to 41411 to report violation, but always remember to next train. dial 911 in emergencies. DART On-Call This demand-responsive curb-to-curb van service whisks you between your home and nearby rail stations, transit centers, shopping and other popular destinations. You’ll find it in East Rowlett, Farmers Branch, Glenn Heights, Lake Highlands, Lakewood, North Central Plano, North Dallas, Richardson and the Park Cities. And all for a Local fare. FLEX Service This unique mode combines the advantages of a fixed route with the convenience of curbside pickup and delivery. Six routes serve the Telecom Corridor area of Plano and northern Richardson, South Irving, South and East Plano, Rowlett and southeast Dallas. All Flex trips charge a Local fare, whether on or away from the regular route. Flex requests are limited to the designated zone and accepted according to the operator’s ability to accommodate the trip within the schedule. (TRE) This commuter train connects downtown Dallas and Fort Worth, with stops in the Mid-Cities and connections to DFW Services Overview International Airport. A Local fare is charged for trips between and CentrePort/DFW Airport Station, and a Regional fare for trips extending beyond CentrePort and access DART Rail to all the attractions served by the T in Fort Worth. Four lines comprise our 90-mile light rail system. The Red Line links Westmoreland in west Oak Cliff north to Parker Road in M-Line Trolley Plano, the Blue Line runs from Ledbetter in southern Oak Cliff This nostalgic streetcar links the downtown Dallas Arts District to Downtown Rowlett to the east. The Green Line connects with the trendy shops, galleries and bistros of Uptown, including Pleasant Grove in southeast Dallas to the far northwest West Village, where you can transfer to or from DART Rail at suburb of Carrollton by way of Farmers Branch and the city’s Cityplace/Uptown Station. medical district. The newest, the Orange Line, supplements the busiest portions of the Red and Green lines plus extending DART Paratransit Services light rail service through Irving’s Las Colinas area and, in 2014, Mobility Management Services employs modern accessible celebrated expansion to DFW International Airport. All serve vehicles to provide curb-to-curb transportation for persons with downtown Dallas. disabilities who are unable to use fixed-route buses or trains. Eligible riders may schedule trips anywhere within the DART DART Bus System service area. With over 130 routes, our buses take you from here to there – and everywhere in between. Chances are, there’s a bus stop DART Vanpools close to your home or business that connects with DART Rail or Passenger vans – complete with maintenance, insurance other bus routes, and a Local fare allows you to travel to all the and an emergency ride home program – are available to cities in our service area. Other sections within this brochure groups of 6 to 15 commuters with common origins and explain DART’s fare structure and offer details on how to get destinations. DART vanpools are often fully or partially around our system by bus. subsidized by employers. D-Link (Route 722) DCTA’s A-train This is a special free service that lets you explore downtown The Denton County Transportation Authority’s 21-mile Dallas and historic Oak Cliff, your link to arts, fun, culture and commuter rail line connects with DART’s Green Line at dining. You’ll find eclectic neighborhoods such as the Bishop Carrollton’s Trinity Mills Station and serves Lewisville Arts District and The Cedars, sleek developments like Victory and Denton. With a Regional pass, customers can add the Park and Uptown, then Main Street and the West End, areas A-train and DCTA buses to all destinations of DART, the with a little something for everyone. Buses run every 15 TRE or the T. For details on DCTA services, visit dcta.net minutes, Monday-Saturday, 11:30 a.m. – 11 p.m. or call 940/243-0077.

Patron Guide to Code of Conduct

On June 26, 2007, the Dallas Area Rapid Transit Board of Directors adopted a Code of Conduct to enhance the safety and comfort of all persons riding DART vehicles, using its facilities or visiting its properties. A copy of the complete text of this and other management regulations are available on www.DART.org or DART Headquarters, 1401 Pacific Avenue, Dallas, Texas 75202. Section 2.02 of the Regulations provides for the enforcement of the DART Code of Conduct. Persons violating one or more of these regulations may be subject to removal from a DART vehicle or facility by a DART Police Officer, a DART Fare Enforcement Officer, or a DART Bus/LRV Line Supervisor. Activities prohibited by the DART Code of Conduct include, but are not limited to, the following: n Engaging in disruptive, disturbing behavior including: loud conversation, profanity or rude insults, or operating any electronic device used for sound without an earphone(s); n Consuming any alcoholic beverage or possessing an open container of any alcoholic beverage on a DART vehicle; n Riding a DART vehicle without evidence that the proper fare has been paid; n Begging or soliciting by forcing yourself upon another person; Siempre accesible. Always affordable. Elija el nivel de servicio adecuado para usted. n Unauthorized use of a DART facility or property for Choose the level of service that’s right for you. non-transportation related purposes; Local Local n Unauthorized presence on a DART vehicle, facility • Todos los autobuses y trenes de DART • El or property after hours of operation; • All DART buses and trains • Trinity Railway servicio del Trinity Railway Express entre Union n Crossing DART Rail tracks other than at a traffic Express service between Union Station and Station y CentrePort/DFW Airport Station • DART or pedestrian controlled intersection or at a CentrePort/DFW Airport Station • DART On-Call On-Call y el servicio Flex designated pedestrian crossing; and FLEX services n Eating on a DART vehicle unless medically Regional Siempre a su servicio. necessary; ¿Cuál es la mejor manera de viajar de aquí para allá? Regional • Todos los autobuses y trenes de DART • Todo el n Smoking or expelling the residue of any tobacco servicio del Trinity Railway Express, la “T” en Fort product including chewing tobacco on a DART • All DART buses and trains • All Trinity Railway vehicle or at a DART facility; Express service, the T in Fort Worth, the A-train Worth; y el A-train y los autobuses de DCTA en Acceder a la información sobre rutas y horarios de DART nunca fue Lewisville y Denton. tan fácil. Además del número de Servicio al Cliente de siempre, n Possessing or transporting any flammable liquid, and DCTA buses in Lewisville and Denton 214-979-1111, con representantes que lo ayudan a planear sus combustible material or other dangerous substance viajes de lunes a viernes, de 6 a. m. a 8 p. m., y los fines de semana y such as gasoline, kerosene or propane; feriados, de 8 a. m. a 5 p. m., puede obtener información automática sobre horarios las 24 horas del día, llamando al mismo número. n Interfering with the operation of a DART vehicle;

También puede acceder al Servicio al Cliente desde las estaciones n Taking any animal onto a DART vehicle unless de trenes, con los teléfonos azules para Llamadas de Pasajeros the animal’s purpose is to assist a person with Tipo de Tarifa Adulto Mayor/ Escuela en caso de Emergencia o marcando *80 sin cargo desde los a disability, or unless the animal is in training to Discapacitado/ Secundaria teléfonos pagos de las terminales de autobús. Y más conveniente Fare Type Adult Senior/Disabled/ High School 2 Horas $2.50 $5.00 $1.25 Universitario/ $1.25 assist a person with a disability, or unless the College/Children Niños aún es el planificador de viajes, que puede usar las 24 horas en 2 Hour $2.50 $5.00 $1.25 $1.25 Mediodíav $1.75 $3.50 $1.75 $3.50 $1.75 $3.50 transporteDART.org, además de la gran variedad de aplicaciones de animal is secured in a container sufficient to escritorio y para smartphones con las que los usuarios se mantienen contain the animal. Mid-Dayv $1.75 $3.50 $1.75 $3.50 $1.75 $3.50 Día $5.00 $10.00 $2.50 $2.50 informados vayan donde vayan. Day $5.00 $10.00 $2.50 $2.50 7-Días $25.00 $50.00 $25.00 $50.00 $25.00 $50.00 n Aplicación móvil GoPassSM – La manera más fácil de comprar Additionally, any law enforcement entity, including the 7-Day $25.00 $50.00 $25.00 $50.00 $25.00 $50.00 31-Días $80.00 $160.00 $40.00 $40.00 los pases de autobús desde su teléfono: registre su número de DART Police, may enforce all local, state and national teléfono móvil y añada la información de su tarjeta de crédito. laws in addition to the DART Code of Conduct. 31-Day $80.00 $160.00 $40.00 $40.00 Anual $800.00 $1600.00 $480.00 Compre pases para DART, el T o DCTA y conserve boletos Annual $800.00 $1600.00 $480.00 hasta por 60 días. Planee sus viajes, averigüe los horarios de los You can help. Keep an eye out for suspicious activity ESTRUCTURA DE TARIFA REDUCIDA autobuses o trenes y vaya a cualquier lugar que desee dentro and report it to your vehicle operator or DART Police Las tarifas reducidas son aplicables en el autobús y tren para lo siguiente: de DFW. Entérese de lo que está pasando en DFW y ahorre en at 214-928-6300. Rail customers can use emergency ciertos eventos y actividades. REDUCED FARE STRUCTURE • Personas de 65 años de edad y mayores que muestran una tarjeta válida de intercoms on either end of the rail car to contact Reduced Fares are applicable on bus and rail for the following: Medicare o de identificación de DART con foto. n Google Transit: Una herramienta de planeamiento que utiliza the train operator or the Passenger Emergency Call • Seniors 65+ showing valid DART issued photo ID or Medicare card. • Personas non-paratransit que muestran una tarjeta válida de Medicare o de Google Maps. Está en el sitio de DART en Internet. identificación de DART con foto. (PEC) units at all stations to reach 911. At bus transfer • Non-Paratransit persons with disabilities showing valid DART issued • Pasajeros del autobús shuttle DART en la ruta 702 de NorthPark. n My DART Updates: Notificaciones sobre los servicios y otras centers, notify a station monitor or dial *80 free from photo ID or Medicare card. • Los niños de primarias hasta la secundaria; los niños menores de 5 años no novedades y eventos por correo electrónico o mensaje de texto. pay phones. You may now also text the keyword • Passengers of DART Route 702 NorthPark Shuttle. pagan (máximo de 2 por viaje) cuando están acompañados por un adulto n DARTpolice to 41411 to report violations, but always (18 años de edad o mayor) pagando la tarifa Local, Regional o Reducida Servicio de mensajes de texto: Obtenga los horarios • Children elementary through middle school; children under 5 are free correspondiente. A cualquier niño adicional bajo la edad de cinco años programados del próximo autobús o tren en su parada. call 911 in emergencies. (maximum of 2 per trip) when accompanied by an adult (18 or older) paying viajando con el adulto, o cualquier niño acompañado solamente por personas the appropriate Local, Regional or Reduced fare; any additional child under n menores de 18 años, se le cobrará la tarifa reducida. m.DART.org: Un sitio móvil con horarios de autobuses y trenes, the age of five traveling with that adult, or any child accompanied only by person(s) younger than age 18, shall be charged the reduced fare. • Los estudiantes de secundaria con una tarjeta de identificación válida alertas para usuarios y la versión de Google Transit para de DART con foto o una tarjeta de identificación con foto emitida por una teléfonos móviles. • High school students with a valid DART issued photo ID or a high school escuela secundaria. Las tarifas para estudiantes de secundaria son válidas n Where’s My Bus?® y Where’s My Train?SM: Muy usadas student photo ID. High school fares are valid Monday through Friday only, solamente de lunes a viernes y las tarifas de adultos se requieren los fines adult fare required on weekends. de semana. aplicaciones en m.DART.org y transporteDART.org que predicen • Fulltime undergraduate College, University or Trade School students with • Los estudiantes de un colegio, una universidad o un instituto profesional que la hora de llegada de un tren o autobús hasta 20 minutos antes en valid DART issued photo ID from schools in the DART service area not asisten a clases de tiempo completo, tienen una tarjeta de identificación la parada o estación. válida con foto emitida por DART y asisten a una de las escuelas en el área de participating in the Higher Education Program. n ® servicio de DART que no participan en el Programa de educación superior. Where’s My DART Stop? : Una herramienta que usa los datos NOTE: Lone Star cardholders with TANF benefits are eligible to purchase NOTA: Los titulares de tarjetas Lone Star con beneficios de TANF son del GPS para ubicar la parada de tren o autobús, la estación o la Monthly Passes at a 50% discount from listed fares (not applicable elegibles para comprar pases mensuales con un descuento del 50% de terminal más cercanas al usuario. for Reduced or High School Monthly Pass purchases). las tarifas listadas (no aplicables para compras reducidas o mensuales de estudiantes de la escuela secundaria). Puede seguir a DART en su medio social preferido para obtener la última información sobre servicios, eventos especiales y novedades La falta de presentación de un boleto o pase válido se sanciona de la agencia: Failure to produce a valid ticket or pass is punishable by an con una multa administrativa de hasta $50 o como un delito • Facebook.com/DARTDallas • Twitter.com/dartmedia administrative penalty of up to $50 or a Class C menor Clase C, con una multa que no deberá exceder los $500. YouTube.com/DARTDallas misdemeanor violation with a fine not to exceed $500.

121-004-514 CW • How To Ride Guide - Aug 2014 • Center gatefold • 13.5” x 9” Folds to 3.5 x 9 CMYK with Bleed Map Legend to Denton (operated by DCTA) DART Rail Red Line Blue Line PLANO System Map Green Line PARKER ROAD EFFECTIVE 8/18/14

Trinity Railway Express (TRE) Downtown Plano (No Sunday service on TRE) President George Bush Turnpike

DCTA A-train NORTH CARROLLTON/FRANKFORD Bush Turnpike Presiden t G eo CARROLLTON rg Orange Line RICHARDSON Galatyn Park e B ADDISON u s Orange Line Trinity Mills h

Arapaho Center T

Dallas North Dallas North Tollway u (Peak hours on weekdays only) ORANGE LINE Weekday Peak Only r

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Downtown Carrollton p

i Spring Valley k TRE Fare Zone Boundary FARMERS BRANCH ROWLETT e GARLAND Parking Available Farmers Branch LBJ/Central Downtown Connecting Service DOWNTOWN Royal Lane Forest Lane Garland ROWLETT Belt Line Irving DFW Convention Walnut Hill/Denton Walnut Hill Forest/Jupiter AIRPORT LBJ/Skillman Center Las Colinas Connecting Services in Fort Worth Terminal A Bachman Park Lane Lake Highlands Urban UNIVERSITY Use Fort Worth ITC Station to access: DFW North Lake Center LOVE PARK Lovers White Rock College Burbank HIGHLAND Lane Local Bus Service University PARK FORT WORTH IRVING Intercity Rail Service of Dallas Inwood/ Love Field Mockingbird West MESQUITE Bell Irving Southwestern Richland Hills Medical District/ Cityplace/Uptown Downtown Irving/ Parkland CentrePort/ Heritage Crossing Medical/ Market Center Deep Ellum Downtown Dallas Fort Worth ITC DFW Airport Market Center M-Line Streetcar to Baylor University Medical Center Cityplace/Uptown ROSS OLIVE PEARL Victory Pearl/Arts District Victory SAN JACINTO St. Paul Akard Pearl / GOOD LATIMER Deep

T & P STATION West End Fair Park VICTORY Arts District Ellum FIELD MLK, Jr. St. Paul East Union Station WOODALL RODGERS FWY Transfer Center Hatcher CONTINENTAL West PACIFIC President George Bush Turnpike Bush George President Convention Center Akard ELM Transfer Center Lawnview MAIN COCKRELL Cedars West End COMMERCE HILL Rosa Parks CESAR CHAVEZ DALLAS Plaza JACKSON 8th & Corinth Lake June WOOD YOUNG Dallas Zoo HARWOOD MARILLA ST. PAUL GRIFFIN

BUCKNER LAMAR ERVAY Tyler/Vernon Union Station MARKET Morrell HOUSTON AKARD Hampton Illinois WESTMORELAND Convention Center Kiest VA Medical Center LEDBETTER

No Smoking on DART Property

call 214.979.1111 or DART.org GLENN HEIGHTS

121-004-514 CW • How To Ride Guide - Aug 2014 • Center gatefold • 13.5” x 9” Folds to 3.5 x 9 CMYK with Bleed Always Siempre available disponible.

Customer Information (routes, schedules, trip planning assistance, general information) Información a Clientes (rutas, horarios, asistencia para planificación de viajes, información general) 214.979.1111 Customer Care (requests, commendations, concerns) Centro de Acción (solicitudes, elogios, preocupaciones) 214.749.3333 Lost & Found DART Police Objetos Extraviados Policía de DART 214.749.3810 214.928.6300 RideShare/Commuter Services (carpool/vanpool information) Servicios de Transporte Compartido/Colectivo (información sobre vehículo/camioneta compartidos) 214.747.RIDE (7433) Paratransit Services for the mobility impaired Servicios Paratransit para Personas con Incapacidad de Movimiento 214.515.7272 Fort Worth Transportation Authority (the T) 817.215.8600 Biketrans 214-747-RIDE (7433)

DART.org transporteDART.org

Weather, special events, and traffic conditions may alter service. El servicio se puede ver alterado por condiciones climáticas, eventos especiales y problemas de tránsito.

No Smoking on DART Property 121-004-514 CW Please Recycle