North American Quick Response Centers Control Valves

Experience In Motion Providing Value Through Service developed standard repair procedures and a large network of shared technicians throughout the region. You can rest at At Flowserve we know a critical choice any main- ease knowing that your valves will be repaired the same way, tenance professional must make is: Who should every time, by highly skilled service technicians. repair my valves? Flowserve’s expert technicians service all types of control, We also know finding a repair facility that meets the toughest quarter-turn automated or manual-operated valves, including deadlines, restores your valve to near original quality, repairs Valtek®, Kammer®, Fisher®, Masoneilan®, to name a few. To a wide variety of valve styles and is cost-competitive can be ensure this quality, each Flowserve service center is equipped the most challenging part. At Flowserve, we have established with thousands of commonly required parts, produced by the a cohesive network of Quick Response Centers located OEM or built by skilled in-house valve machinists. throughout North America, cooperating and leveraging their collective capabilities, ready to meet your needs. Quick Response Centers Flowserve’s QRCs provide the highest level of service Flowserve’s Quick Response Centers are strategically located including 24-hour emergency repair and on-site repair with to ensure that a QRC is within hours of most major industrial mobile repair units. In emergencies, Flowserve service customer locations. This allows rapid response to customer technicians can be on-site in any North American plant within needs by providing same day delivery of standard parts. 24 hours. Flowserve understands how critical it is to have a Special parts can be delivered in days instead of weeks. trusted partner that will offer fast service and quality prod- With the help of Flowserve QRCs, plant managers are able to ucts to keep your facility in operation. This is why we have maximize plant uptime and profitability.

Springville is a primary control valve manufacturing facility.

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Flowserve QRCs... • Are strategically located for timely response • Provide best-in-class aftermarket support and service • Maintain a comprehensive inventory for fast turnaround • Offer on-site troubleshooting & engineering support • Readily adapt to ever changing control valve needs

QRC Capabilities While each QRC may offer a particular service capability unique to its facility, some of the core capabilities common to each location include the following... • Control Valve Repair • Actuation Repair • Valve Automation Since Flowserve is an established valve manufacturer, we • Remanufactured Valves have the equipment and capacity to turn around any repair • Field Service & On-Site Repair or remanufacture project, large or small, quickly - including • Oxygen Cleaning plant shutdowns. Veteran application engineers stand ready at each location to make valuable recommendations to extend • Full Machine & Weld Shops the life of your valve or improve its performance. These engi- • Turnaround Management neers also specialize in upgrading valves to spring cylinder • Plant Surveys actuators and four-way positioners or automating quarter- turn valves, which can dramatically increase performance.

3 Profiler® Testing & Certification All new and repaired valves are tested prior to shipment, using the Profiler® control valve diagnostics system. Using our Profiler diagnostic testing system, after reassembly each repaired valve is stroked, seat leak tested, hydro tested, and quality tested to industry standards. All vital data about each valve is kept on record with Profiler software, providing easy access for future reference. A copy of the diagnostic test results is available to the customer upon completion of the repair project. Flowserve’s Profiler technology also enables us to run diagnostics while in the field on all of your valves. Based on the diagnostic results, problems can be fixed in the field which avoids the need for expensive repair maintenance.

FlowStarTM Data Management FlowStarTM asset management software allows Flowserve engineers and technicians to track performance and support improvement programs using a proven, system- atic approach. Every valve that comes to a Flowserve QRC for service is fully inspected upon arrival. During the initial inspection all important valve data is recorded in the FlowStar system. Our technicians then review the data prior to repair to determine if an upgrade is needed. In many cases, such upgrades cost little or no more than the original repair bid, but significantly improve the valve’s performance and/or life. FlowStar keeps these records on file for future reference. FlowStar also stores important service information to track each repair and cleaning performed on your valve. The stored information allows our Flowserve technicians to identify significant trends and provide you with detailed feedback and recommendations regarding your valves. FlowStar also allows alliance partners to access their own equipment database for reviewing or exporting equipment details and various reports.

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Third Party Repairs Flowserve has the expertise and proven experience to repair ALL major control valve manufacturer’s products. We use OEM parts on all repairs, regardless of brand origin, so you can rest assured your valve assembly is restored to the original OEM specifications. If OEM parts cannot be sourced within your critical time frame, we have the expertise and capability to resolve these issues and meet your deadlines. We also specialize in out of the ordinary valve repair. Included in these repairs are valves such as: gate, globe, check, quarter turn, or MOV. We can repair even your most difficult valves, even if the valve is obsolete or parts are difficult to find. Before After Remanufacturing Whether cost is the issue or delivery is of critical importance, remanufactured products can be a valuable option and solution. The most costly aspect of control valve repair is not the repair itself, but rather the cost of downtime and lost production. These costs can easily be cut in half with remanufactured replacement valves. Remanufactured valves offer predictable cost, a firm and fast re-install date, and the quality you expect. Flowserve remanufactured valves are assured compliance to original manufacturing and industry specifications. Also, our All repaired valves, regardless of manufacturer, will undergo OEM based product carries a new valve warranty. the following quality assurance checks: • Positive Material Identification (PMI) • Body thickness testing to ANSI specifications • Flange inspection to ANSI specifications • Measure all critical dimensions and tolerances • Reassemble with OEM parts • Complete diagnostics test and birth certificate • Documentation of as-received and as-built conditions • Data and photos entered into FlowStarTM database. To ensure the best solution is provided, Flowserve’s experi- enced application engineers can perform a technical review of the process conditions prior to building a remanufactured. When a review is not practical, we will produce an “equal” product based on information from the OEM serial plate. Remanufactured products are available for day to day require- ments, as well as larger project needs.

5 Turnaround Management With specialized technology, our qualified teams can help with your turnaround preparation. Prior to most major turnarounds, we send staff into the field to perform a valve survey and walk down. This survey enables us to pre-order the majority of the required repair materials and minimize the amount of discovery work. Using our Profiler® software, we can run diagnostics on all your valves to make sure you have all the information necessary to have a smooth turnaround. Based on the diagnostic results from Profiler, many problems can be fixed in the field, eliminating the need for expensive repair maintenance. Let our control valve experts help you determine if your valves need to be Field Services serviced, and make sure your turnarounds are a success. The Flowserve QRC network is equipped to handle all of your control valve repair needs on-site, including turnarounds. Our Flowserve QRCs have mobile field service units of all sizes and a large network of qualified field service technicians and machinists available to make your field repair jobs a success. Whether your need is to troubleshoot a single valve or you are bringing down an entire unit, Flowserve’s qualified field personnel are capable of getting your control valves back in service without leaving your property. In an emergency, we have staff on-call 24 hours a day to help you through your crisis. Our Flowserve trained service tech- Flowserve’s QRC staff is committed to making your turn- nicians can be at your facility, anywhere in North America, arounds smooth, successful, and within budget. We can within 24 hours. We understand the importance of keeping TM utilize FlowStar to manage all of your control valve data, your facility in operation and minimizing downtime. In order identify bad actors, and make the information available to you to help get your operation back on it’s feet we keep thousands via the internet. of commonly required parts at our QRCs for quick and easy access.

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Re-Instrumentation Whether you’re looking for digital or analog signal control, Flowserve’s positioners offer the highest performance and can be mounted on most control valves, regardless of the manufacturer. Flowserve’s QRC expertise includes re-instrumentation, troubleshooting and support for all major third party control valves and positioners. Flowserve, with a broad range of mounting kit designs and inventory, can quickly and easily adapt its own instrumentation to third party control valves ValveSight®: Digital Diagnostics as well. The ability to draw from our own Flowserve manufactured inventory and adapt to any control valve ensures In the challenging economic environment of business that repair turnaround and customer downtime is held to a today, performance, health, safety and environmental minimum. considerations are paramount. Proactive maintenance strategies for critical equipment improve output and lower cost without sacrificing safety and reliability. QRCs support ValveSight®, Flowserve’s latest diagnostic solution for control valves that can be seamlessly integrated into any FDT/DTM compliant host control or plant asset management system. The power of ValveSight is the intelligent diagnostic engine, which is constantly monitoring the valve, actuator, positioner and control signal providing actionable advice PROACTIVELY when a problem is detected. Additionally, Flowserve continues to inventory parts and components to service customers still using either pneumatic Working with Flowserve QRC resources, ValveSight can be and/or analog (I/P) positioners in their facilities. easily retrofitted onto your control valves, including valves from a third party manufacturer.

7 QRC Locations & QRC Location Capabilities Baton Rouge, LA Rouge, Baton Woodbridge, ON Woodbridge, Edmonton, AL Edmonton, Springville, UT Springville, Pittsburgh, PA Pittsburgh, Beaumont, TX Beaumont, Boothwyn, PA Boothwyn, Kingsport, TN Kingsport, Deer Park, TX Park, Deer Portage, IN Portage,

Capabilities Control valve repair n n n n n n n n n n New valve sales and assembly n n n n n n n n n n Automated valve repair n n n n n n n n n Standard and custom automation packages n n n n n n n n n n Full machine and weld shop n n n n n n n n n n Spares inventory for quick delivery n n n n n n n n n n Oxygen cleaning n n n n n n n n n On-site and field service repair (mobile repair unit option) n n n n n n n n n Maintenance and technical training courses n n n n n n n n n n Maintenance management program n n n n n n n n Plant surveys and turnaround management n n n n n n n n n Digital and diagnostic technical support n n n n n n n n n n Full valve diagnostic capabilities n n n n n n n n n Field diagnostics and troubleshooting n n n n n n n n n Flowserve QRCs are networked for collaborative resource utilization.

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Deer Park QRC 5114 Railroad Street Deer Park, Texas 77536 Phone: 281-479-9500 Fax: 281-479-8511

In addition to control valve repair services, the Deer Park QRC also provides custom automation for quarter-turn on/ off valves. Other service specialties include Level IV Oxygen cleaning, on-site turnaround services, re-instrumentation and repair/replace programs. 35,000 Sq. Ft. Established in 1977

The Deer Park, Texas QRC is conveniently located to serve customers in the Texas Gulf area. This QRC is the largest of our QRC facilities in the United States and maintains our largest QRC inventory. Deer Park has become an important resource, particularly to the refinery and chemical plant community, supporting these facilities with new equipment deliveries in less than 24 hours. Factory trained technicians are ready to repair and service, not only Flowserve valves, but also any major control valve manufacturers’ product. This service capability - to make one call for service regardless of the equipment origin - has been particularly valuable to sites effected by unexpected catastrophes.

9 Baton Rouge QRC Beaumont QRC 12134 Industriplex Blvd. 2920 West Cardinal Dr. Baton Rouge, Louisiana 70809 Beaumont, Texas 77705 Phone: 800-480-9674 Phone: 409-842-6600 Fax: 225-751-9880 Fax: 409-842-5213

10,500 Sq. Ft. Established in 1985 30,000 Sq. Ft. Established in 1988 To ensure that we meet the demand of our customers, Whether you need engineering support, quick shipment of particularly in the Gulf Coast, the Beaumont, Texas QRC parts or valves, remanufactured products, automation of facility is strategically located between two of Flowserve’s existing valves, turnaround support, repair of your equipment, largest QRCs - Baton Rouge and Deer Park. The Beaumont or any one of a host of options, Flowserve’s Baton Rouge QRC QRC’s primary function is to serve the customers in the East has a solution to your problem. Texas region. Re-manufactured and new parts, as well as complete valve While Beaumont is a self-sufficient QRC in terms of resources, packages, are available from our large on-site inventory. Our an inherent advantage to its strategic location is the ability extensive inventory offers a variety of solutions from hard to to draw on additional resources from nearby QRCs when find items to additional repair options. needed. With over 100 years of combined control valve experience, this facility is equipped to handle all of your control valve needs.

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Kingsport QRC 1000 Eastern Star Road Ext. Kingsport carries our largest U.S. inventory of Flowserve’s FlowTop general service globe control valve. Kingsport, Tennessee 37663 Phone: 423-349-4354 Fax: 423-349-4708

Kingsport personnel have brought added savings to customers by identifying, recommending, and performing equipment improvements as a result of on-site surveys and evaluations of installed equipment.

8,000 Sq. Ft. Established in 1997 The Kingsport, Tennessee staff has years of experience working on various control valve manufacturer’s products. This QRC location also maintains and houses one of Flowserve’s mobile units, so we are always ready and equipped for quick on-site repairs and on demand turnaround support. Kingsport is strategically located within a few hours drive to many east coast locations.

11 Boothwyn QRC 19 Creek Parkway The Boothwyn QRC is a highly advanced operation with full machining capability, Oxygen cleaning to Class IV level, and Boothwyn, Pennsylvania 19601 two certified welders on staff. This facility also performs Phone: 610-990-8710 hydrostatic testing to 10,000 PSI. Fax: 610-497-6680

Complementing our machining, cleaning and testing resources, Boothwyn has a fully equipped weld shop, large 21,700 Sq. Ft. Established in 1991 capacity surface blaster, and environmentally safe paint booth; allowing complete restoration of repaired equipment to like new condition. Flowserve’s Boothwyn, Pennsylvania QRC is located just one half hour outside Philadelphia and less than three hours from most of the Northeastern United States industrial hot spots. Boothwyn has a long history of providing control valve field and repair services to a wide range of industrial segments including refineries, power, chemical, and wastewater, among others.

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Pittsburgh QRC 1300 Parkway View Drive Pittsburgh, Pennsylvania 15205 Phone: 412-787-8803 Fax: 412-787-1944

Pittsburgh also possesses CNC machining capabilities allowing for the manufacture of both standard and customized 12,000 Sq. Ft. Established in 1982 trims in various alloys. They have their own flow test lab and are able to offer a range of testing services.

Flowserve’s Pittsburgh QRC is also the North American headquarters for the entire Kammer control valve product line. This facility houses a large Kammer inventory, including stock items such as bellows seals and low flow trims in standard and exotic alloys. Pittsburgh also provides PFA lined valves, sanitary/aseptic, and a complete line of stainless steel actuators which are Kammer standard. We have expert capability of commis- sioning globe control valves equipped with the StarPac Intelligent Control System, from start to finish. This QRC has both field and in-house repair services available for all of your control valve needs.

13 Portage QRC 6675 Daniel Burnham Drive The Portage QRC offers special cleaning for oxygen service. Field Service Technicians are on call 24/7 for your emergency Clark Building, Suite F repair needs. Portage, Indiana 46368 Phone: 219-763-1000 Fax: 219-763-1066

Our experience covers service and repair in nearly every type 10,500 Sq. Ft. Established in 2008 of valve including globe control, gate and check, as well as various automated and manual rotary valves. Flowserve’s Portage, Indiana QRC is our newest QRC operation in the United States. Portage is conveniently located outside of the greater Chicago area, and within hours of the large customer base in the Midwest region. The Portage facility is staffed with two technicians, a skilled machinist, and an ASME Section 9 certified welder. Every staff member holds over 25 years of industry experience and is ready to provide you with the best in class emergency repair service.

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Edmonton QRC Woodbridge QRC 9044 18th Street 120 Vinyl Court Edmonton, Alberta CN T6P 1K6 Woodbridge, Ontario CN L4L 4A3 Phone: 780-449-4850 Phone: 905-856-8568

40,000 Sq. Ft. Established in 1972 45,000 Sq. Ft. Established in 2004 The Edmonton QRC is strategically located in Western Canada to support the Oil and Gas industry. Through our Applications The Woodbridge QRC was established to support the needs Group, Service Technicians, full machine and weld shop of a large and varied industrial base in Ontario and Eastern capabilities, and substantial inventory we provide control Canada. Oil and Gas, Chemical, Water and Waste Water, Pulp valve and actuation, selection and sizing, 24 hour in-house or & Paper, and Power are among the core industries served. on-site repair service, and same day delivery of emergency Woodbridge’s technical and manufacturing team has proven components. Edmonton inventory includes new products and to be a valued resource to valve users by providing fast parts for Flowserve valves. We can also design and manufac- and reliable repair and replacement services for customers’ ture new trims or custom valve or actuation packages. planned outages, as well as unplanned emergency break- downs.

15 Flowserve Headquarters 5215 N. O’Connor Blvd. Sute2300 Irving, TX 75039 USA Telephone: 972 443 6500

QRC Locations

Beaumont, TX Pittsburgh, PA 2920 W. Cardinal Dr. 1300 Parkway View Dr. Beaumont, TX 77705 Pittsburgh, PA 15205-1410 Telephone: 409 842 6600 Telephone: 412 787 8803

Deer Park, TX Portage, IN 5114 Railroad St. 6675 Daniel Burnham Dr. Deer Park, TX 77536 Clark Building, Suite F Telephone: 281 479 9500 Portage, IN 46368 Telephone: 219 763 1000 Baton Rouge, LA 12134 Industriplex Blvd. Springville, UT Baton Rouge, LA 70809 1350 N. Mountain Springs Pkwy. FCD FCENBR0004-01 01/10 Printed in USA. Telephone: 225 751 9880 Springville, UT 84663 Telephone: 801 489 2300 Kingsport, TN To find your local Flowserve representative: 1000 Eastern Star Road Ext. Edmonton, AL Kingsport, TN 37663 9044 18th St. Telephone: 423 349 4354 Edmonton, AL Canada T6P 1K6 For more information about Flowserve Corporation, visit Telephone: 780 449 4850 www.flowserve.com or call USA 1 800 225 6989 Boothwyn, PA 19 Creek Parkway. Woodbridge, ON Boothwyn, PA 19061 120 Vinyl Court Telephone: 610 990 8710 Woodbridge, ON Canada L4L 4A3 Telephone: 905 856 8568

Flowserve Corporation has established industry leadership in the design and manufacture of its products. When properly selected, this Flowserve product is designed to perform its intended function safely during its useful life. However, the purchaser or user of Flowserve products should be aware that Flowserve products might be used in numerous applications under a wide variety of industrial service conditions. Although Flowserve can (and often does) provide general guidelines, it cannot provide specific data and warnings for all possible applications. The purchaser/user must therefore assume the ultimate responsibility for the proper sizing and selection, installation, operation, and maintenance of Flowserve products. The purchaser/user should read and understand the Installation Operation Maintenance (IOM) instructions included with the product, and train its employees and contractors in the safe use of Flowserve products in connection with the specific application.

While the information and specifications contained in this literature are believed to be accurate, they are supplied for informative purposes only and should not be considered certified or as a guarantee of satisfactory results by reliance thereon. Nothing contained herein is to be construed as a warranty or guarantee, express or implied, regarding any matter with respect to this product. Because Flowserve is continually improving and upgrading its product design, the specifications, dimensions and information contained herein are subject to change without notice. Should any question arise concerning these provisions, the purchaser/user should contact Flowserve Corporation at any one of its worldwide operations or offices.

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