Annual Report Encevo S.A.
We embrace energy transition
GRI 102-16
Our vision
We envision Encevo as leading and sustainable energy player in the Greater Region. In the rapidly changing energy landscape, we will ensure a secure access and competitive supply of energy, and actively shape the transition to a sustainable energy sector by embracing technology, deploying innovative solutions and partnering with local communities. Encevo people are empowered and strive for excellence. We mobilise all our forces to bring the energy of tomorrow to our customers.
Encevo S.A. Registered as a société anonyme (public limited company) under Luxembourg law with a capital of EUR 90,962,900 (31.12.2020). Registered office: Esch-sur-Alzette Luxembourg Trade and Companies’ Register B11723. Annual General Meeting of 11th May 2021.
Index
6 Interview: Claude Seywert & Marco Hoffmann
10 Group Structure
12 Management Reflections
20 Key Figures: Activity at a Glance
27 Encevo Sustainability Context and Management Approach
32 Stakeholder Engagement
41 Business Integrity: General Compliance
49 Indirect and Direct Economic Impacts
54 Product Impact
59 Employee Well-being
70 Resource Efficiency
74 About the Report
80 Governance Details
82 Management Report
92 Consolidated Annual Accounts
134 Extract of the Annual Accounts of Encevo S.A. Claude Seywert CEO Encevo S.A. Chairman of the Executive Committee
Marco Hoffmann Chairman of the Board of Directors GRI 102-14
Staying the course towards a sustainable energy transition
In a year largely marked by the crisis caused by the pandemic, Encevo Group maintained its operational excellence. The group and its entities stayed the course towards a sustainable energy transition.
How would you rate the Encevo rather difficult. On the other hand, the Group’s 2020 performance? energy world evolved substantially in the past year. European and national Claude Seywert: On the operational ambitions regarding the reduction of level, we fared well through this CO2 emissions were raised and the COVID-19 crisis. In our grid activities, perspectives for industry and economic we were directly impacted by the growth in general are not the same as pandemic as construction projects before the crisis. The combination of were halted for a certain period, which both had an effect on long-term energy is why Creos was not able to complete pricing and prospects for generation its full investment programme. But they assets. moved forward with their main projects and even launched a new project; the 2020 was also the year of a strategy 380 kV line. Enovos Services saw a review for the group. What was the similar lockdown effect in its subsidiaries, outcome of this? but they recovered well and the group further strengthened their activity Marco Hoffmann: The review confirmed, through new acquisitions. Enovos among other things, that technical felt the impact as industrial and SME services are an important vehicle to clients’ energy consumption decreased. drive the energy transition forward; On the operational side, the development an overarching goal of the group’s and implementation of new digital and strategy. Three years ago, the group enhanced customer processes continued. decided to venture into technical Throughout the group, our people services. This area is well established showed flexibility and commitment and and helps to drive the energy transition adapted quickly to the new situation. forward along the whole value chain, in Their efforts allowed us to efficiently the Greater Region, but with a special continue operations in all subsidiaries focus on Luxembourg. and I really would like to thank them for their efforts. Claude Seywert: As a regional player, our group develops products that are Marco Hoffmann: The crisis had its adapted to our local market and there- impact on our group results. While our fore, can really advance the energy operational result was satisfactory, transition via relevant and customised our net result indicated a clear impact. solutions. We intend to follow through On the one hand, the COVID-19 crisis’ with this strategy throughout our whole short-term effects included extreme group by giving every entity the means fluctuations in energy prices, which to drive the energy transition forward in made acting appropriately on markets their respective domains. All the pieces
7 GRI 102-14
of this puzzle should come together in the end. We Marco Hoffmann: Creos Luxembourg updated the want to enhance the whole system and motivate 2040 scenario report regarding projections other actors to continue in the same direction. for future energy and infrastructure needs. Guaranteeing security of supply remains a main What are the achievements regarding the energy and challenging objective over the next decade. transition? A growing population, development of the economy, new use cases for electricity, distributed Claude Seywert: Enovos extended its photovoltaic production, newly upcoming flexibility needs are asset base in Luxembourg by connecting install- all elements that will necessitate the expansion of ations it won in its first public tender. It is currently existing grid capacities, be it inside the country or working on realising the nearly 20 MW won in the on interconnections. The 380 project, focused on second tender. This will double the group’s PV replacing and upgrading the existing interconnector capacities in Luxembourg. In the Netherlands, the from Germany to Bofferdange and Bertrange, newly built PV assets of Enovos Green Power per- is therefore a piece of the puzzle for securing formed above expectations. Enovos Renewables energy supply and moving us towards the energy GmbH built up a promising renewable energy project transition. pipeline in Germany, where our focus will also lie on PV. In parallel, Enovos also continued developing The energy transition also includes decarbonisation. its wind power capacities, both in Germany and in Creos is currently looking into possibilities for Luxembourg, via its joint venture Soler. adapting the gas grids to decarbonised gases. Creos Deutschland is driving a pilot project using The group saw an important increase in eco- parts of existing gas grids to transport and mobility activities and recent developments distribute pure hydrogen between Lorraine and will support this even more. Creos Luxembourg Saarland. Such initiatives enable the group to ac- expanded the Chargy network and added new, quire the necessary knowledge to be able to drive faster chargers, the first SuperChargy connections. sustainable development by maintaining existing Enovos launched its roaming offer within enodrive, infrastructures. where customers can now charge their electric vehicle on 180,000 charging points throughout Which challenges and opportunities do you see Europe. Finally, we noted a strong demand for arising in the near future? private charging stations in our technical services subsidiaries and with local craftsmen collaborators. Claude Seywert: Concerning infrastructure, the 380 project was mentioned, but in a more general Marco Hoffmann: New possibilities will arise from way, Creos is upgrading its electricity grids and smart meters. Now that the rollout is complete, contemplating the adaption of gas grids to de- new innovative products can be offered to customers carbonised gases, projects that require important through the group’s different entities. This includes investments. On the other hand, starting in 2021, energy efficiency services, which are another grid regulation will mean that grid revenues are driver of the energy transition and consequently further reduced, these investments, therefore, part of the group’s strategy. will be made with decreasing cash flow from grid activities. Are there other key evolutions? On the supply side, Enovos is motivated to continue to increase the group’s renewable energy pro- Claude Seywert: Our subsidiaries continued their duction in the Greater Region but especially also digitisation roadmap, completing projects that in Luxembourg. Here, the challenge will be to allow them to become even more customer-centric. significantly increase photovoltaic capacity in Particularly on the Enovos side, and despite difficult bigger installations while the surface of industrial market conditions, we retained market share, new rooftops is finite. offers were designed, and good customer relations Enovos Services, through its subsidiaries, will were maintained. Despite these intrinsically positive further develop decentralised energy solutions developments, a strategic review of our sales and help their clients to manage energy “behind activities concluded with the decision to initiate the meter”. Together with its partners, Enovos an exit from the German B2B market. Services continues to promote and drive the
8 GRI 102-14
efficient use of energy, which is a key ele- for our customers. There is a big evolution ment of the sustainable energy transition. going on in the energy sector and, of course, this affects the energy behaviour Marco Hoffmann: The global climate crisis of our customers. We will be prepared and calls for new and ambitious initiatives from will support our customers in their wishes our group as well. We will redouble our and needs. I am confident that we are up efforts in energy efficiency, renewable to the task. energy and decarbonisation. This is a significant challenge, but all our companies Marco Hoffmann: Leaving the COVID-19 are fully motivated to contribute their ex- crisis behind us for good, hopefully sooner pertise to meet it. than later. I am delighted that the group will bring in all its expertise, effort and Your perspective moving forward? motivation to successfully implement the necessary projects and measures to Claude Seywert: We expect that we will realise key climate targets that support a overcome the COVID-19 crisis in 2021. We sustainable energy transition. will profit from the lessons learned dur- ing that crisis. We will assess what we can integrate further into our organisation; remote working and home offices, for ex- ample. Habits will change for us, but also WE WANT TO ADVANCE THE ENERGY TRANSITION
9 GROUP STRUCTURE
Enovos Services Luxembourg S.A. 100%
Enovos 100% Luxembourg S.A.
75.43%
Creos Luxembourg S.A. other participations
10 GRI 102-5
100% 100% 100% 75.46% 50%
Paul Power Global Energie- Minusines Wagner Panels Facilities agence S.A. & Fils S.A. S.A. S.A. S.A.
100% 60.35% 50% 50% 33.33%
Lux- Nord- Leo S.A. Soler Steinergy Energie Energie S.A. S.A. S.A. S.A.
100% 100% 100%
Enovos Enovos Enovos other France Energie Green participations S.A.S. S.A.S. Power N.V.
88.98% Enovos Deutschland SE 11.02%
100% 100% 100% 51% other Enovos Enovos Enovos Energie participations Energie mainly Renewables O&M Südwest Deutschland municipal GmbH GmbH AG GmbH utilities
96.88% 50%
Creos Deutschland NexxtLab Holding S.A. GmbH
100% 100% 100%
Creos Creos Deutschland Deutschland net4energy GmbH Services GmbH GmbH Status: March 2021
11 2020: strong operational performance in a very challenging environment
Financial results in line with prior years despite EBITDA growth. Continued high capex in grid, and negative Covid-19 impacts improved performance of all categories of renewable The group’s operational results (i.e. EBITDA of EUR assets, in nearly all locations, combined with a 223.3 million) are in line with expectations. This was focus on cost control throughout the group, led slightly higher than 2019 figures, despite negative to improved results which further offset negative impacts from the pandemic during the spring of COVID-19 impacts in sales. 2020, which caused quite an economic downturn. Overall investment activity was high during the The majority of this was in sales to large businesses, year. Encevo achieved a new record level of EUR as COVID-19 caused a decrease in energy consumption 252 million, some EUR 50 million above 2019. in that sector. Of note was the approximately EUR 180 million Position handling was a key factor. The Energy invested in grid, and some EUR 40 million spent Management & Trading teams benefited from high to further grow in the area of technical services in price volatility in power and gas to partly counter- Luxembourg. balance these negative volume effects. Two major impairments negatively impacted Grid and renewable activities were less impacted by the EBIT and the net profit in 2020. First, as a the pandemic, and thus contributed to year-on-year consequence of adverse market conditions, the
Guy Weicherding Chief Financial Officer Encevo S.A. Member of the Executive Committee
12 remaining book value of our levels of capex, but decreased will continue its path of high lignite-based power supply con- by EUR -42 million compared to investment in grid infrastructure. tract was written off. Second, in 2019. The latter year’s perfor- It will intensify its efforts in de- the context of a strategic review, mance was boosted mainly by veloping renewable projects in we took the decision to exit the proceeds of the sale of (non- its core markets of Luxembourg, from our B2B sales activities in strategic) assets, such as the Germany, and Belgium- Germany. We booked a provision biogas plants in Germany and Netherland, as well as beginning for the planned sale of that Belgium. these activities in France. activity in 2021. These 2 negative Consequently, consolidated net In addition to this high investment effects were partially offset financial debt stayed flat at EUR activity, the group’s focus shall by 2 positive exceptional items 466 million at the end of 2020, continue to be on accompanying regarding our Italian PV assets and gearing – the ratio of net its customers on their digital following the positive judgement financial debt to total equity journey towards more efficient rendered by the Appeal Court – slightly decreased to 34.7%. and sustainable energy con- in Italy in January 2021, and by Both indicators were at their sumption. We will offer additional the revaluation of the group’s lowest level since 2012. services and increased renewable deferred tax liabilities. Excluding Capital and reserves remain generation capabilities, while the net effect of all extraordinary high at EUR 1,344 million. This ensuring overall competitive items (EUR -34.7 million), the represents 49.2% of total assets, sourcing. group’s net profit for the year nearly unchanged from 49.5% Particular attention will remain amounted to EUR 72.9 million, in 2019, illustrating the group’s on the evolution of market prices some EUR 9 million above 2019. continued strong balance sheet. (i.a., CO2 certificates) in order to manage the risks that the group Solid cash management has led Stability expected for 2021, encounters with its lignite based to lower working capital and while investments should further power supply contract. strong operating cash flow increase Given the insight gained from Over and above continued 2020 Even though most European the first months of 2021, we investment, the group sustained countries were still suffering expect to maintain our financial sufficient cash generation to from partial lockdowns in the performance from prior years at finance its activities. The first quarter of 2021, we remain operational level. Due to another operating cash flow of EUR cautiously optimistic that increase in the group’s invest- 262 million exceeded the 2019 2021 will be in line with 2020. ments, the need for accessing amount by EUR 46 million. This Although the pandemic may the debt capital markets will was largely due to strongly seem to continue its grip on arise in Q4/2021 or at the latest improved working capital. Free Europe throughout most of 2021, in the first half of 2022 cash flow of EUR 36.2 million, we don’t expect a major down- was also positive despite record turn in our activities. The group
Key figures consolidated 2020 2019 Sales volume gas (TWh) 24.1 25.7 Sales volume electricity (TWh) 10.9 13.1 Sales (EUR millions) 1,998.1 2,105.9 EBITDA 223.3 211.9 Operating cash flow 262.2 216.1 Free cash flow 36.2 78.0 Net profit for the year 38.2 67.9 Total Assets 2,728.7 2,685.1 Capital and reserves 1,343.8 1,328.6 Net financial debt(*) 466.2 469.1 as a % of capital and reserves (Gearing ratio) 34.7% 35.3% Capital expenditures 252.1 202.1
* including finance leasing obligations and net of cash and marketable securities
13 A key role
What is your view of 2020 and its unprecedented challenges?
Our company has always been prepared for crises of any kind, but this pandemic took everyone by surprise. Nevertheless, we quickly adapted and continued to operate almost normally. Our administrative staff switched to home offices within a few days. Our teams in the field managed to close construction sites and to reopen them at the end of the first lockdown very rapidly. Although all our sites were shut down for five weeks, we managed to catch up on a large part of our backlog. The amount of our investments in 2020 even exceeded that of 2019, which was already a record year (EUR 147 million).
Among these investments, what 160 kW ultra-fast load terminals (Transmission System Operator), were the main projects that at the Kirchberg University car our mission is to design, plan stood out? park were already installed. and manage the future national Finally, we launched the new IT platform for energy data. The The planning of a 380 kV extra- customer portal myCreos with aim of this platform is to collect high voltage line from Bertrange an integrated CRM (Customer all of the country's gas and elec- to Aach (near Trier in Germany) Relationship Management) tricity consumption and produc- via Bofferdange, as well as a application. This application tion data, and eventually those new transformer station near will enable the customer to for water and heat. It will be a Bofferdange is, of course, the quickly and easily access our decisive step in the country's most important project for four basic services: requests energy transition. The future of us. It aims to renew the exist- for low-voltage electricity and/ our company clearly lies in the ing infrastructure, which dates or gas connections, requests wake of digitisation and the back to the 1960s. It will soon for information, complaints and energy transition. The internal no longer be able to guarantee consumption data (consump- strategy of the Encevo Group, the security of supply or meet tion profile, consumption his- of which Creos is a part, is no the ever-increasing demand for tory, annual consumption, etc.). different. Our main role is to pre- electricity. Subsequently, other functionali- pare the country for its energy ties such as online appointment revolution. This means that in In terms of mobility, an ultra-fast scheduling and electronic signa- the context of decarbonisation, charging infrastructure will be ture of documents are planned. we will have to strengthen our set up nationwide by 2023. A power lines even more and find total of 88 SuperChargy direct How will Creos' activities evolve an alternative for our natural current (DC) charging stations in the years to come? gas networks, which could be will be installed on main roads, hydrogen. motorway service areas, and Indeed, they will be more di- in some Park & Ride (P+R) car versified. Our core business will parks, i.e., 19 locations. Some of always remain the same, but we the selected sites are already will play other roles in the coming ready for installation and two years. For example, as TSO
14 Marc Reiffers CEO Creos Luxembourg S.A. Member of the Executive Committee
15 Erik von Scholz CEO Enovos Luxembourg S.A. Member of the Executive Committee
16 Strong foundations, raised ambitions
What is your view on the past year?
We faced an unprecedented challenge with the COVID-19 crisis. It completely changed our work life and, of course, it impacted our annual results as well. Some of the short term effects we saw were high fluctuations in energy consumption and price volatility, but we always managed to keep our focus. We performed rather well through these times as we contained potential damage through effective risk management. On the operational side, we made important progress in key domains, including ecomo- bility and energy efficiency, where we extended our customer service. As well, we further developed our asset base in the area of renewable energy. Most importantly, we were always there for our customers; maintaining our excellent customer relations. Our results were impacted, but our operative performance was excellent, and we learned a lot.
What were the major success stories in these What are the big challenges ahead? difficult times? Our ambition to increased energy efficiency will First, the way we withstood the stress and the further challenge us to motivate customers to pressure generated by the crisis confirmed the implement more effective measures to realise importance of the strong foundations laid in energy savings. We will also further increase previous years. Our business model proved to renewable energy production in the Greater be robust. On the operative side, we realised key Region; especially in Luxembourg. But the chall- projects aimed at becoming even more customer- enge will be to significantly increase photo- centric. We also made solid progress in the field of voltaic capacity in larger installations on the renewable energy. In Luxembourg, we connected surface of industrial rooftops that seems finite. a total of 15.67 MW capacity in photovoltaic energy Generally, the effects of the COVID-19 pandemic to the grid. We will further install novel PV concepts will still be felt on the markets for a while. But for Luxembourg with car park shades and floating a challenge can also be an opportunity. We PV. In Germany, we are yet again among the market learned from that crisis. It allowed us to further leaders in O&M. Finally, we are quite satisfied with strengthen our business model. Throughout this our development in the Netherlands. Our newly crisis we were continuously assessing what was installed assets performed well, and the project working well and what needed to be improved. pipeline looks promising. In France, we continued Most importantly, even though the climate emer- our growth and success in the SME sector despite gency and transitioning to a sustainable energy the difficult circumstances. model might not have been at the centre of pub- lic attention during the past year, our ambition to tackle this challenge grew during the crisis. I am confident that we will play our role as driving force in a sustainable energy transition through all channels at our disposal. Increasing our renewable energy production, pushing forward with energy efficiency measures, offering our ex- pertise and appropriate products and solutions that help our customers contribute to a sustainable future, will all make a difference.
17 Speeding up the energy transition
What were the main developments in Technical Services during What are the main goals moving 2020? forward?
Clearly the main advancement was our continued growth. The A further decentralisation of energy full takeover of Global Facilities and the addition of a majority production and storage, accelerating participation in Minusines is fully in line with our goal to drive the development of electromobility, the energy transition in Luxembourg. Indeed, Minusines, which assisting in the appearance of energy offers products and services to electricians, allows us to have communities and self-consumption, a stronger impact in this regard. This growth follows the same and finally the implementation of spirit as our Diego development. It just takes it a bit further into new energy efficiency policies, will the logistic and product value chain, enabling other market contribute to increase further "behind actors to implement the best energy solutions possible. the meter" activity. It remains to be seen how the effects of the The whole idea behind our Technical Services branch is not to COVID-19 downturn will play out be the electrician or installer in every retail customer’s home, for the more traditional parts of the but to have the expertise needed to develop the right solutions. value chain like construction- Minusines is very helpful in this regard. It is a part of the energy related activities, but we’ve laid value chain, has deep expertise, and is in regular contact with strong foundations to organically electricians and other actors. Its input gives our organisation grow and develop. richer insight into what the market needs and what works well. It The design of panels (PowerPanels) allows us to better assess what really makes sense to implement has evolved to allow better integration in Luxembourg, guiding us to develop the best products and of PV and electromobility in buildings. solutions for customers. The combination of tailor-made Paul Wagner & Fils has established offerings and strong connections with local craftsmen gives us itself as an important player in the necessary multiplier effect to carry these solutions into the PV builds and electromobility market. installations (e.g. Super Chargy). Energieagence offers consulting on energy efficiency and Global Is further growth necessary to pursue and capitalise on this Facilities manages commercial vision of driving the energy transition? properties. We have acquired the know-how, our focus will now be on Our aim is not to dominate this market, but we want to have a connecting the various elements positive impact where it is really needed. We strive in particular and being open to different to influence the speed of solutions that are deployed in support partners. of the energy transition. There is a climate emergency. We must accelerate awareness and drive more solutions into the market. Diego for example, works relatively well for charging stations. We developed it further to include PV in 2020, which was a bit more difficult to roll out due to the lockdown. There is much work to do to drive the energy transition forward. We can’t do that alone, but we can create a multiplier effect with our initiatives. We are seeing good response to Diego from electricians, which helps us to reach a positive mass impact. We want to be one of the driving forces for the transition, but we definitely build on partnerships to achieve impact.
18 Claude Seywert CEO Encevo S.A. Chairman of the Executive Committee
19 GRI 102-7 Consolidated figures of Encevo Group KEY FIGURES
2,164 +2,000 Employees e-learning courses completed
(average headcount)
CO2 965 MWh 52g
of green energy distributed average CO2 emissions of our leasing
through Chargy network fleet (target 60g CO2)
COVID-19 Presentation of More renewable energies Global shutdown of all construction activities in project 380 An additional 21 MW in PV capacity (15.7 in Luxembourg Luxembourg for 5 weeks in The goal is to renew the Customer and 4.3 MW in the Netherlands) Innovation March & April which led electric grid infrastructure Enodrive centricity were connected to the grids. In some group companies to by replacing a high Introduction of an Encevo takes a minority Luxembourg, additional apply for short-time – voltage network dating More digital e-roaming service. Users New Building stake in DataThings, a windpower was added through overall start of large scale from the 1960s in order to touchpoints and can now charge their New Dispatching Luxembourgish start-up a repowering of a windfarm in remote work in all guarantee Luxembourg’s services for customers: electric cars through building for company developing Mompach and a new windfarm subsidiaries that was security of supply in the electronic signatures, 180,000 charging points Creos Luxembourg intelligent software in Garnich. maintained all year long medium and long term customer portal, … all across Europe. in Bettembourg systems
Further growth in SuperChargy MosaHYc Technical Services driving Acquisition Power Purchase Technical Services Connection of the first two Launch of a pilot project the energy transition Enovos Services takes a Agreements majority participation in Enovos Services S.A. public superchargers for regarding hydrogen in Paul Wagner & Fils establishes Minusines, a major Conclusion of further takes over of 100% of the electric cars in the Greater Region by itself as major actor in the fields distributor and consultant PPA contracts by shareholding of Global Luxembourg. Creos Deutschland in of renewable energies (e.g. > 20 in the field of electrical Enovos Deutschland Facilities S.A., until then a collaboration with MW of PV installed and to be equipment and 50/50 joint venture with GRTgaz. installed in 2021) and decarbon- professional lighting in Omnitec Participation S.A. isation of mobility (installation of Luxembourg. charging stations, including Luxembourg’s first public fast chargers SuperChargy) 10.9 24.1 TWh TWh Energy Sales Energy Sales Power Gas
729 358 GWh MW Total renewable Renewable net energy production installed capacity
5.844 38.007 GWh GWh electric power of natural gas transported transported
COVID-19 Presentation of More renewable energies Global shutdown of all construction activities in project 380 An additional 21 MW in PV capacity (15.7 in Luxembourg Luxembourg for 5 weeks in The goal is to renew the Customer and 4.3 MW in the Netherlands) Innovation March & April which led electric grid infrastructure Enodrive centricity were connected to the grids. In some group companies to by replacing a high Introduction of an Encevo takes a minority Luxembourg, additional apply for short-time – voltage network dating More digital e-roaming service. Users New Building stake in DataThings, a windpower was added through overall start of large scale from the 1960s in order to touchpoints and can now charge their New Dispatching Luxembourgish start-up a repowering of a windfarm in remote work in all guarantee Luxembourg’s services for customers: electric cars through building for company developing Mompach and a new windfarm subsidiaries that was security of supply in the electronic signatures, 180,000 charging points Creos Luxembourg intelligent software in Garnich. maintained all year long medium and long term customer portal, … all across Europe. in Bettembourg systems
Further growth in SuperChargy MosaHYc Technical Services driving Acquisition Power Purchase Technical Services Connection of the first two Launch of a pilot project the energy transition Enovos Services takes a Agreements majority participation in Enovos Services S.A. public superchargers for regarding hydrogen in Paul Wagner & Fils establishes Minusines, a major Conclusion of further takes over of 100% of the electric cars in the Greater Region by itself as major actor in the fields distributor and consultant PPA contracts by shareholding of Global Luxembourg. Creos Deutschland in of renewable energies (e.g. > 20 in the field of electrical Enovos Deutschland Facilities S.A., until then a collaboration with MW of PV installed and to be equipment and 50/50 joint venture with GRTgaz. installed in 2021) and decarbon- professional lighting in Omnitec Participation S.A. isation of mobility (installation of Luxembourg. charging stations, including Luxembourg’s first public fast chargers SuperChargy) ENCEVO GROUP VALUE CHAIN GRI 102-2 I GRI 102-9 I GRI 102-10
Energy Supply
Energy Supply: Enovos is Luxembourg’s main energy supplier. Our mission consists of two main pillars. On the one hand, Enovos provides electricity, natural gas and renewable energies to a wide range of customers. On the other hand, Enovos is active in the development of renewable energy projects. Thus, Enovos continuously invests in renewable energy production, especially in the domains of photovoltaic energy and wind power. By doing so, Enovos ensures a sustainable and competitive energy supply for all its customers.
Grid
The mission of Creos is to viably ensure energy transportation and distribution via electricity and natural gas pipelines at transparent rates in the Grand Duchy of Luxembourg and the Greater Region. This role is executed with equal respect to; all suppliers, the company’s public service responsibilities, and environ- mental protection obligations.
Retail
Enovos Services handles the group’s presence and activities regarding installations and technical ser- vices in the domain of building equipment, distributed energy production, electro-mobility and energy efficiency. Enovos Services aims to be a catalyst for the energy transition going on in Luxembourg and within the Encevo Group; handling the group’s presence and activities in installations and technical services.
ENERGY VALUE CHAIN
SUPPLY OF ENERGY
Energy Energy Generation Purchasing, Sales of Power & Gas (Renewable Energy Storage & (B2B & B2C) Production) Trading RETAIL
Local Services
GRID
Energy Transmission Energy Distribution (TSO) (DSO)
22 OUR GEOGRAPHICAL PRESENCE GRI 102-4 | GRI 102-6
Luxembourg’s main energy supplier is Enovos, which also operates in Germany, France, Belgium and the Netherlands. Enovos ensures a sustainable and competitive energy supply for all its customers.
GERMANY NETHER- LANDS
LUXEMBOURG BELGIUM
FRANCE
Sales & energy solutions Production & storage
Solar energy Biogas Wind farm farm installation
Combined Hydroelectric Electricity Heat & Power Electricity Natural gas power station storage (CHP)
Natural gas Energy Partnerships storage efficiency “Stadtwerke”
23 OUR VALUE CREATION MODEL
In terms of stakeholder engagement, we believe that the sustainable energy transition, for our customers, means that they want to reduce their carbon footprint and seek to do so by engaging with companies that hold similar values; environmental and social responsibility. Employees are driven, more than ever, to seek companies with strong values where they feel they can have a positive impact on society. Likewise, investors are increasingly integrating sustainability into their decision-making and moving away from investments that link them to CO2-intense energy production. Encevo Group, viewed as forward-thinking and sustainable, can leverage stakeholder expectations for greater benefit; gaining an edge in the competition for talent, capital, and strategic partnerships. Finally, the group offers a reliable and smart energy supply for the benefit of a growing and evolving Luxembourg and Greater Region.
Our value creation model summarises the input used, and the added-value created for stakeholders, through our core business activities. Furthermore, all the elements in our value creation model are linked to the respective sections of this report, which provide further detail.
INPUTS OUTPUT • Strong balance sheet to further The local services business is in During 2020, we updated
develop sustainable and CO2- the process of build-up phase. our group’s strategy, which free wind and solar power is naturally sustainable and • Unique Portfolio to drive growth We aim to optimise the use of embraces the energy transition. investments in renewables. our resources. We fully integrate We are dedicated to the creation Investments in energy tran- sustainability into our decision- of sustainable value for all sition and smart grids. making process to create more stakeholders, using environmentally Maintenance investments stable value for our stakeholders. friendly energy sources to provide (e.g., in safety) Our business model focuses on quality service, and staying alert • Innovation capabilities in- 3 growth engines: 1) energy pro- to opportunities offered by the cluding skills in engineering, duction (supply and renewable), knowledge economy. We are services, market analysis, trading, 2) smart and reliable grid system, committed to the SDGs; market knowledge, digital ensuring security of supply, and especially in relation to goals 7, 8, competence and technical 3) services. With these strong 9, 12 and 13. innovation businesses in our value chain, we • Powerful stakeholder relations are a corporation that is: The utilities sector is a significant ensuring credibility and trust driver of the economy. It makes as a partner and driver of the • responsible and inclusive a continuous contribution energy transition with customers, • developing sustainable through significant investment suppliers, governmental and operation and the creation of high-quality local communities • sharing value with communities. jobs, both direct and indirect. • High performing organisation Its function is to provide safe, with our unique workforce and The objective of Encevo’s competitive, and sustainable intellectual capital sustainable development strategy energy supply. • Responsible resource use is to favour sustainable value within our CSR Sustainability creation. This is done by engaging The Encevo Group focuses Framework in activities focused on our its efforts on key Sustainable corporate objects, and considering Development Goals where we WHERE WE CREATE VALUE: stakeholder needs, based upon see the group‘s most active and The following value creation is their business interests and current direct contribution. expressed in % related to institutional realities. Our list of Encevo’s adjusted EBIT KPI: stakeholders is detailed in our materiality analysis chapter. • Supply of Energy: 25.5% contribution • Grid: 74.5% contribution
The KPIs GRI204,416,413 EU10/11/12/28/29/30 will be reported progressively as of Encevo Annual Report 2021. Please find Grid Reliability Indicators in our Creos Annual Report.
24 INPUT
Strong balance sheet Innovation capabilities Unique portfolio
High performing organisation Stakeholder relations Responsible resource use
BUSINESS STRATEGY
Shaping the transition to sustainable energy
ENERGY VALUE CHAIN