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Present Position Present Additional Responsibility Previous Positions Dr. A. K. Sheik Manzoor Associate professor, Department of Management Studies Cellphone : 9884714272 e-Mail ID : [email protected] Address : Anna University Staff Quarters Chennai - 600 025. Present Position Associate professor, Department of Management Studies, College of Engineering Guindy, Anna University, Chennai from September-2016. Present Additional Responsibility Coordinator, CEG STUDY CENTRE: SET III, IV, VIII, XII, XVI, XIX, XX, XXIII,XXIV, Anna University, Chennai from July-2008. Previous Positions Lecturer Sl.Grade, Anna University, College of Engineering Guindy, Anna University, Chennai during September-2013 and September-2016. Lecturer Sr. Grade, Anna University, College of Engineering Guindy, Anna University, Chennai during December-2008 and September-2013. Lecturer, Department of Management Studies, College of Engineering Guindy, Anna University, Chennai from December-2003. Previous Additional Responsibility Deputy Warden, Boys Hostel, Anna University, Chennai during May-2007 and October-2014. Other Employment Lecturer, RVS College of Engineering and Technology for 1 Yr 6 Months. Degree M.E. in System Engineering and Operation Research, College of Engineering, Anna University (2013 - 2016). M.B.A. R.V.S College of Engineering and Technology, Madurai Kamarajar (1999 - 2001). B.E. in COMPUTER SCIENCE ENGINEERING , Sivanthi Aditanar College of Engineering, Manonmanium Sundaranar (1995 - 1999). page 1 / 10 Dr. A. K. Sheik Manzoor Associate professor, Department of Management Studies Research Degree Ph.D. in Systems from Faculty of Management Sciences, College of Engineering, Anna Univeristy (2005 - 2013). Title: Empirical investigation on the influence of employee related and service quality attributes on prioritised key performance indicators in Indian call centres . Area of Specialisation Information Management, Data Mining AHP, Technology Adoption Membership in Professional Organization Life Member(ORSI) Research Guidance Number of Ph.D Scholars Guiding : 4 Number of M.E./ M.Tech. Projects : 200 Guided Number of M.E./ M.Tech. Projects : 15 Guiding Papers Published in Journals Research Papers Published in International Journals : 17 Research Papers Published in National Journals : 5 1. A K Sheik Manzoor, " A Study on Effectiveness of Information Communication Technology in a Corporate Hospital", Vels Management Journal, published by VMJ. Issue 2, pp. 36-39 (2003). 2. A K Sheik Manzoor, P. Shahabudeen, " A Study on Key Performance Indicators and their influence on Customer Satisfaction in Call Centres", International Journal of Economic Research, published by Serials publications. Vol. 9, Issue 2, pp. 491-501 (2012). 3. A K Sheik Manzoor, P Shahabudeen, " Impact of First Call Resolution, Service Quality Attitude of CSR on Customer Satisfaction in Telecommunication Industry", Vels Management Journal, published by Vels Management Journal. Vol. 2, Issue 1, pp. 37-43 (2013). 4. A K Sheik Manzoor, " Preference Level of Banking Customers on Transaction Channels and Quality of Service to be Provided", SAMZODHANA – “Journal of Management Research”, published by Easwari Engineering College, Chennai. Vol. 2, Issue 1, pp. 246-258 (2014). page 2 / 10 Dr. A. K. Sheik Manzoor Associate professor, Department of Management Studies 5. Baby Thomas, G Rajendran, A K Sheik Manzoor, "Employee Retention Strategies (ERS) and Brand Promise Delivery (BPD) of Commercial Banks An Empirical Analysis", International Journal of Engineering Research, published by Serials Publications. Vol. 11, Issue 1, pp. 497-523 (2014). 6. A K Sheik Manzoor, " Evaluation of the Information Published in Websites and its Impact in Corporate Governance", International Journal of Advanced Engineering Technology, (2016). 7. R Baskaran, A K Sheik Manzoor, " Lean Manufacturing Analysis using Design of Experiments and Computer Simulation", Asian Journal of Research in Social Sciences and Humanities, published by Asian Research Consortium. Vol. 6, Issue 5, pp. 518-531 (2016). 8. A K Sheik Manzoor, " Exploration on the Application of Multifactrorial Evaluation Model in Performance Appraisal System", Asian Journal of Research in Social Sciences and Humanities, published by Asian Research Consortium. Vol. 6, Issue 3, pp. 86-101 (2016). 9. A K Sheik Manzoor, D. Jayakumar, "Impact of Staff-Patient Relationship and Information in the Performance of Operation Theatre of a Hospital Unit", International Journal of Business Intelligence and Innovations, Issue 4, pp. 492-500 (2017). 10. A K Sheik Manzoor, K Kannan, D Jayakumar, V Surya Pratibha, " Study on Social Causes of Burns Injury in Thoothukudi Region", International Journal of Management and Applied Science, published by Institute of Research and Journals . Vol. 3, Issue 2, pp. 14-17 (2017). 11. Nivedhitha.K.S, Sheik Manzoor A K, "Open Innovation and Internal Social Media to Achieve Ambidexterity", Journal of Emerging Technologies and Innovative Research, published by JETIR. Vol. 5, Issue 6, pp. 403-407 (2018). 12. P Theerthaana, A K Sheik Manzoor, "Budget Control Process as a Tool to Improve Company's Fiscal Performance A Case on Polaris Financial Services", M-infiniti Journal of Management, Vol. 12, Issue 2, pp. 122-130 (2018). 13. P Theerthaana, A K Sheik Manzoor, "Why the power of the E-Commerce is Driving the Future of Business? A Case on Motivations and Deterrents of Shiksha.com", The Journal of Indian Management & Strategy, published by JIMS. Vol. 23, Issue 3, pp. 35-41 (2018). 14. D Jaya Kumar, A K Sheik Manzoor, "A Study on Consumer Intention to use M-Health Apps to Access Health Information for Self Management", Journal of Emerging Technologies and Innovative Research, published by Measi Institute of Management. pp. 49-58 (2018). 15. P Theerthaana, A K Sheik Manzoor, " Gender disappointment in India: SEM modeling approach", Archives of Women's Mental Health, published by Springer Vienna. Vol. 21, Issue 5, pp. 1-11 (2018). 16. P Theerthaana, A K Sheik Manzoor, "A signalling paradigm incorporating an Agent- Based Model for simulating the adoption of crowd funding technology", Journal of Simulation, Issue 10, (2019). 17. K. Poongodi, A. K. Sheik Manzoor, " Sequential Pattern Mining using RadixTreeMiner Algorithm and Neural Network-based Classification", Applied Mathematics & Information Sciences - An International Journal, published by Natural Sciences Publishing. Vol. 13, Issue 5, pp. 1-16 (2019). page 3 / 10 Dr. A. K. Sheik Manzoor Associate professor, Department of Management Studies 18. K.S. Nivedhitha, A.K. Sheik Manzoor, " Gamification inducing creative ideation: a parallel mediation model", Behaviour & Information Technology, published by Taylor and Francis. pp. 1 (2019). 19. P Theerthaana, A K Sheik Manzoor, " Is Bitcoin gaining cash during cashless times in India? An event study approach", Indian Journal of Economics and Development, published by Indian Journal of Economics and Development. Vol. 7, Issue 1, pp. 1-7 (2019). 20. Jayakumar D.,Sheik Manzoor A.K.,, "Machine learning technique to evaluate on adversity and effects caused by daily travellers in urban and metro cities", Journal of Ambient Intelligence and Humanized Computing, published by Springer Berlin Heidelberg. pp. pp 1-9 (2020). 21. P.Theerthaana, A.K.Sheik Manzoor, " Why people adopt Donation Crowdfunding? An investigation of the proposed paradigm using UTAUT Approach combined with Behavioral Biases as Moderators.", International Journal of Electronic Commerce Studies, published by http://ijecs.academic-publication.org/. (2020). 22. K.S.Niveditha, A.K.Sheik Manzoor, "Get Employees Talking Through Enterprise Social Media! Reduce Cyberslacking: A Moderated Mediation Model", Internet research, published by Emerald publishing. (2020). Papers Presented in Programmes Research Papers Presented in International Programmes : 10 Research Papers Presented in National Programmes : 1 1. 2. "An Integrative Approach of Channel Management With Internet in Global Business " presented in a International level seminar on Emerging Trends in Global Business: Challenges and Opportunities for Developing Countries , organised by P.R. Institute of Management, Thanjavur, India from 06-Feb-2004 to 07-Feb-2004. 3. A K Sheik Manzoor, "Channel members are to be partners?- A Need to Check by the Marketer" presented in a International level seminar on India Calls the World- A Road Map to Success, organised by Adaikalamatha Institute of Management, Adaikalamatha College, Thanjavur, India from 27-Sep-2004 to 28-Sep-2004. 4. "Problems and Prospects of E-Commerce in Business Applications" presented in a International level conference on International Conference on Business Economics and finance Management (ICBEF 2005), organised by Adaikalamatha Institute of Management, Adaikalamatha College, Thanjavur, India from 29-Sep-2005 to 30-Sep-2005. 5. A K Sheik Manzoor, K Kannan, D Jayakumar, V Surya Pratibha, "Study on Social Causes of Burns Injury in Thoothukudi Region" presented in a International level conference on 45th IRF International Conference, organised by International, Association with IEEE Forum, Chennai, India from 11-Dec-2016. page 4 / 10 Dr. A. K. Sheik Manzoor Associate professor, Department of Management Studies 6. A K Sheik Manzoor, D Jayakumar, "A Multi-Criteria Group Decision-Making Model for Biomedical Equipment Supplier Rating" presented in a International level conference on Emerging Management and Technology for Economic Sustainability, organised by Alhosn University, Abu Dhabi, UAE from 22-Apr-2017 to 23-Apr-2017. 7. A K Sheik Manzoor, "Impact
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