Dr. A. K. Sheik Manzoor Associate professor, Department of Management Studies

Cellphone : 9884714272 e-Mail ID : [email protected]

Address : Staff Quarters Chennai - 600 025.

Present Position

Associate professor, Department of Management Studies, College of Engineering Guindy, Anna University, Chennai from September-2016.

Present Additional Responsibility

Coordinator, CEG STUDY CENTRE: SET III, IV, VIII, XII, XVI, XIX, XX, XXIII,XXIV, Anna University, Chennai from July-2008.

Previous Positions

Lecturer Sl.Grade, Anna University, College of Engineering Guindy, Anna University, Chennai during September-2013 and September-2016.

Lecturer Sr. Grade, Anna University, College of Engineering Guindy, Anna University, Chennai during December-2008 and September-2013.

Lecturer, Department of Management Studies, College of Engineering Guindy, Anna University, Chennai from December-2003.

Previous Additional Responsibility

Deputy Warden, Boys Hostel, Anna University, Chennai during May-2007 and October-2014.

Other Employment

Lecturer, RVS College of Engineering and Technology for 1 Yr 6 Months.

Degree

M.E. in System Engineering and Operation Research, College of Engineering, Anna University (2013 - 2016).

M.B.A. R.V.S College of Engineering and Technology, Madurai Kamarajar (1999 - 2001).

B.E. in COMPUTER SCIENCE ENGINEERING , Sivanthi Aditanar College of Engineering, Manonmanium Sundaranar (1995 - 1999).

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Research Degree

Ph.D. in Systems from Faculty of Management Sciences, College of Engineering, Anna Univeristy (2005 - 2013). Title: Empirical investigation on the influence of employee related and service quality attributes on prioritised key performance indicators in Indian call centres .

Area of Specialisation

Information Management, Data Mining

AHP, Technology Adoption

Membership in Professional Organization

Life Member(ORSI)

Research Guidance

Number of Ph.D Scholars Guiding : 4 Number of M.E./ M.Tech. Projects : 200 Guided Number of M.E./ M.Tech. Projects : 15 Guiding

Papers Published in Journals

Research Papers Published in International Journals : 17 Research Papers Published in National Journals : 5

1. A K Sheik Manzoor, " A Study on Effectiveness of Information Communication Technology in a Corporate Hospital", Vels Management Journal, published by VMJ. Issue 2, pp. 36-39 (2003).

2. A K Sheik Manzoor, P. Shahabudeen, " A Study on Key Performance Indicators and their influence on Customer Satisfaction in Call Centres", International Journal of Economic Research, published by Serials publications. Vol. 9, Issue 2, pp. 491-501 (2012).

3. A K Sheik Manzoor, P Shahabudeen, " Impact of First Call Resolution, Service Quality Attitude of CSR on Customer Satisfaction in Telecommunication Industry", Vels Management Journal, published by Vels Management Journal. Vol. 2, Issue 1, pp. 37-43 (2013).

4. A K Sheik Manzoor, " Preference Level of Banking Customers on Transaction Channels and Quality of Service to be Provided", SAMZODHANA – “Journal of Management Research”, published by Easwari Engineering College, Chennai. Vol. 2, Issue 1, pp. 246-258 (2014).

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5. Baby Thomas, G Rajendran, A K Sheik Manzoor, "Employee Retention Strategies (ERS) and Brand Promise Delivery (BPD) of Commercial Banks An Empirical Analysis", International Journal of Engineering Research, published by Serials Publications. Vol. 11, Issue 1, pp. 497-523 (2014).

6. A K Sheik Manzoor, " Evaluation of the Information Published in Websites and its Impact in Corporate Governance", International Journal of Advanced Engineering Technology, (2016).

7. R Baskaran, A K Sheik Manzoor, " Lean Manufacturing Analysis using Design of Experiments and Computer Simulation", Asian Journal of Research in Social Sciences and Humanities, published by Asian Research Consortium. Vol. 6, Issue 5, pp. 518-531 (2016).

8. A K Sheik Manzoor, " Exploration on the Application of Multifactrorial Evaluation Model in Performance Appraisal System", Asian Journal of Research in Social Sciences and Humanities, published by Asian Research Consortium. Vol. 6, Issue 3, pp. 86-101 (2016).

9. A K Sheik Manzoor, D. Jayakumar, "Impact of Staff-Patient Relationship and Information in the Performance of Operation Theatre of a Hospital Unit", International Journal of Business Intelligence and Innovations, Issue 4, pp. 492-500 (2017).

10. A K Sheik Manzoor, K Kannan, D Jayakumar, V Surya Pratibha, " Study on Social Causes of Burns Injury in Thoothukudi Region", International Journal of Management and Applied Science, published by Institute of Research and Journals . Vol. 3, Issue 2, pp. 14-17 (2017).

11. Nivedhitha.K.S, Sheik Manzoor A K, "Open Innovation and Internal Social Media to Achieve Ambidexterity", Journal of Emerging Technologies and Innovative Research, published by JETIR. Vol. 5, Issue 6, pp. 403-407 (2018).

12. P Theerthaana, A K Sheik Manzoor, "Budget Control Process as a Tool to Improve Company's Fiscal Performance A Case on Polaris Financial Services", M-infiniti Journal of Management, Vol. 12, Issue 2, pp. 122-130 (2018).

13. P Theerthaana, A K Sheik Manzoor, "Why the power of the E-Commerce is Driving the Future of Business? A Case on Motivations and Deterrents of Shiksha.com", The Journal of Indian Management & Strategy, published by JIMS. Vol. 23, Issue 3, pp. 35-41 (2018).

14. D Jaya Kumar, A K Sheik Manzoor, "A Study on Consumer Intention to use M-Health Apps to Access Health Information for Self Management", Journal of Emerging Technologies and Innovative Research, published by Measi Institute of Management. pp. 49-58 (2018).

15. P Theerthaana, A K Sheik Manzoor, " Gender disappointment in India: SEM modeling approach", Archives of Women's Mental Health, published by Springer Vienna. Vol. 21, Issue 5, pp. 1-11 (2018).

16. P Theerthaana, A K Sheik Manzoor, "A signalling paradigm incorporating an Agent- Based Model for simulating the adoption of crowd funding technology", Journal of Simulation, Issue 10, (2019).

17. K. Poongodi, A. K. Sheik Manzoor, " Sequential Pattern Mining using RadixTreeMiner Algorithm and Neural Network-based Classification", Applied Mathematics & Information Sciences - An International Journal, published by Natural Sciences Publishing. Vol. 13, Issue 5, pp. 1-16 (2019).

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18. K.S. Nivedhitha, A.K. Sheik Manzoor, " Gamification inducing creative ideation: a parallel mediation model", Behaviour & Information Technology, published by Taylor and Francis. pp. 1 (2019).

19. P Theerthaana, A K Sheik Manzoor, " Is Bitcoin gaining cash during cashless times in India? An event study approach", Indian Journal of Economics and Development, published by Indian Journal of Economics and Development. Vol. 7, Issue 1, pp. 1-7 (2019).

20. Jayakumar D.,Sheik Manzoor A.K.,, "Machine learning technique to evaluate on adversity and effects caused by daily travellers in urban and metro cities", Journal of Ambient Intelligence and Humanized Computing, published by Springer Berlin Heidelberg. pp. pp 1-9 (2020).

21. P.Theerthaana, A.K.Sheik Manzoor, " Why people adopt Donation Crowdfunding? An investigation of the proposed paradigm using UTAUT Approach combined with Behavioral Biases as Moderators.", International Journal of Electronic Commerce Studies, published by http://ijecs.academic-publication.org/. (2020).

22. K.S.Niveditha, A.K.Sheik Manzoor, "Get Employees Talking Through Enterprise Social Media! Reduce Cyberslacking: A Moderated Mediation Model", Internet research, published by Emerald publishing. (2020).

Papers Presented in Programmes

Research Papers Presented in International Programmes : 10 Research Papers Presented in National Programmes : 1

1. .

2. "An Integrative Approach of Channel Management With Internet in Global Business " presented in a International level seminar on Emerging Trends in Global Business: Challenges and Opportunities for Developing Countries , organised by P.R. Institute of Management, , India from 06-Feb-2004 to 07-Feb-2004.

3. A K Sheik Manzoor, "Channel members are to be partners?- A Need to Check by the Marketer" presented in a International level seminar on India Calls the World- A Road Map to Success, organised by Adaikalamatha Institute of Management, Adaikalamatha College, Thanjavur, India from 27-Sep-2004 to 28-Sep-2004.

4. "Problems and Prospects of E-Commerce in Business Applications" presented in a International level conference on International Conference on Business Economics and finance Management (ICBEF 2005), organised by Adaikalamatha Institute of Management, Adaikalamatha College, Thanjavur, India from 29-Sep-2005 to 30-Sep-2005.

5. A K Sheik Manzoor, K Kannan, D Jayakumar, V Surya Pratibha, "Study on Social Causes of Burns Injury in Thoothukudi Region" presented in a International level conference on 45th IRF International Conference, organised by International, Association with IEEE Forum, Chennai, India from 11-Dec-2016.

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6. A K Sheik Manzoor, D Jayakumar, "A Multi-Criteria Group Decision-Making Model for Biomedical Equipment Supplier Rating" presented in a International level conference on Emerging Management and Technology for Economic Sustainability, organised by Alhosn University, Abu Dhabi, UAE from 22-Apr-2017 to 23-Apr-2017.

7. A K Sheik Manzoor, "Impact of Staff-Patient Relationship and Information in the Performance of Operation Theatre of a Hospital Unit" presented in a International level conference on Innovative and Sustainable Business Practices, organised by Doms, , Chennai, India from 10-Oct-2017.

8. K S Nivedhitha, A K Sheik Manzoor, "Open Innovation and Internal Social Media to Achieve Ambidexterity" presented in a International level conference on 3rd International Conference on Innovative Trends in Engineering, Applied Science and Management, organised by Osmania University, Centre for International Programmes, Hyderabad, India from 24-Jun-2018.

9. D Jinil Persis, A K Sheik Manzoor, B H Pradheep, "A Comparative Analysis of Machine Learning Classifiers for Clinical Decisionmaking" presented in a International level conference on Artificial Intelligence and Machine Learning, organised by Sathyabama Institute of Science and Technology, India from 03-Apr-2019 to 05-Apr-2019.

10. D Jayakumar, A K Sheik Manzoor, "Study on to Enhance the Electronic Health Record Usage and Design Principles in the Health Care Services" presented in a National level conference on National Conference on Emerging Technologies for Sustainable Engineering & Management, organised by Sri Muthukumaran Institute of Technology, India from 05-Apr-2019.

11. "Why people adopt Donation Crowdfunding? An investigation of the proposed paradigm using UTAUT Approach combined with Behavioral Biases as Moderators." presented in a International level conference on IIMI-NASMEI SUMMER MARKETING-INFORMATION SYSTEMS CONFERENCE 2019 , organised by IIM Indore, India from 26-Jul-2019 to 28-Jul-2020.

12. "Does Needs Satisfaction Induced By Gamification Reduce Production Deviant Behaviour? The Mediating Role Of Knowledge Sharing Intention" presented in a International level conference on INDAM 2020, organised by IIM Trichy, India from 01-Jan-2020 to 04-Jan-2020.

Books Published

1. "Management Concepts" authored by Sheik Manzoor A K and published by Center for Distance Education, Anna University, Center for Distance Education, Anna University.(2007)

2. "Management Information System" authored by Sheik Manzoor A K and published by Center for Distance Education, Anna University, Center for Distance Education, Anna University.(2007)

3. "Retail Information System" authored by Sheik Manzoor A K and published by Center for Distance Education, Anna University, Center for Distance Education, Anna University.(2008)

Programme Chaired

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1. Chairman, National level seminar titled "Leadership in Action-Leading Effectively Humanitarian Approach" conducted by Apollo College of Nursing, Chennai from 06-Sep-2016.

2. Co Chairman, National level workshop titled "Emerging Horizons in HR" conducted by ALPHA ARTS AND SCIENCE COLLEGE from 17-Oct-2016 to 18-Oct-2016.

3. Chairman, National level seminar titled "Multi-Criteria Decision Making Model, Decision Models, Data Envelopment Analysis - Efficiency Measures" conducted by Rajalakshmi Engineering College, Chennai from 10-Nov-2016 to 11-Nov-2016.

4. National level seminar titled "Big Data and Data Science in Relevance to Management" conducted by Velammal Engineering College, Chennai from 11-Jul-2017.

5. Chairman, National level conference titled "The Sustainable Development Goals: Implementation and Transformation" conducted by Measi Institute of Management from 12-Dec-2018.

6. Chairman, National level conference titled "Emerging Technologies for Sustainable Engineering & Management" conducted by Sri Muthukumaran Institute of Management from 05-Apr-2019.

Programme Organized

1. Coordinator, National level seminar on "Enterprise Resource Planning - A Road Ahead" from 07-Nov-2009.

2. Coordinator, National level workshop on "Multivariate Statistical Tools" from 24-Aug-2012 to 25-Aug-2012.

3. Coordinator, International level conference on "Strategic Trends on Innovations & Creativity in Management Practices’ STICMA ‘2012" from 11-Sep-2012 to 12-Sep-2012.

4. Convenor, National level seminar on "Viyugam - 15" from 19-Mar-2015.

5. Coordinator, National level seminar on "ERP in Cloud" from 08-Sep-2016.

6. Coordinator, National level seminar on "Enterprise Architecture" from 15-Sep-2016.

7. Coordinator, National level seminar on "Medical Tourism in India" from 15-Sep-2016.

8. Coordinator, National level seminar on "Growth of Pharmaceutical and Biotechnology Industry" from 28-Sep-2016.

9. Coordinator, National level seminar on "Management Function" from 29-Sep-2016.

10. Coordinator, National level seminar on "Medical Tourism as a Business Opportunity" from 03-Oct-2016.

11. Coordinator, National level seminar on "Development of Supporting Services for Medical Tourism" from 04-Oct-2016.

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12. Coordinator, National level seminar on "Management Mantras" from 08-Nov-2016.

13. Coordinator, National level seminar on "Mellanmai '16 - Entrepreneurship and Innovation" from 15-Nov-2016 to 31-Dec-2016.

14. Coordinator, National level seminar on "Management Games" from 18-Nov-2016.

15. Coordinator, National level seminar on "A Seminar on Global Climate Change" from 01-Dec-2016 to 31-Dec-1969.

16. Coordinator, National level seminar on "Skill Sets for Budding Managers" from 19-Sep-2017.

Programme Attended

1. Participated in a International level conference.

2. Attended a National level seminar on "Managing Business in Knowledge Age Conducted by Management Wing" organized by Directorate of Distance Education, , Chidambaram, India from 20-Feb-2004 to 21-Feb-2004.

3. Participated in a International level workshop on "RE-ENGINEERING TEACHING SKILLS" organized by College of Engineering, Anna University, Guindy, Chennai-25 , India from 03-Mar-2004 to 04-Mar-2004.

4. Participated in a International level workshop on "Student Guidance and Counselling " organized by Technical Teacher Training Institute, Chennai , India from 09-Mar-2004 to 11-Mar-2004.

5. Participated in a National level workshop on "Intellectual Property Rights" organized by Sri Ramachandra Medical College and Research Institute (), Chennai, India from 20-Mar-2004 to 20-Mar-2004.

6. Participated in a National level workshop on "SOFTWARE QUALITY AND RELIABILITY" organized by College of Engineering, Anna University, Guindy, Chennai-25 , India from 25-Nov-2005 to 25-Nov-2005.

7. Attended a National level Short Course on "Software Quality Assurance and Testing" organized by RCC, Anna University, Chennai, India from 20-Feb-2006 to 04-Mar-2006.

8. Participated in a National level workshop on "SPSS PACKAGE FOR RESEARCH ANALYSIS" organized by CSE and RCC of Anna University, Chennai , India from 08-Aug-2006 to 08-Aug-2006.

9. Participated in a National level workshop on "BUILDING ENTREPRENEURIAL COMPETENCES" organized by Department of Management Studies ,Indian Institute of Technology Madras, India from 09-Mar-2007 to 10-Mar-2007.

10. Attended a International level seminar on "Advanced Databases" organized by CFD, Anna University, Chennai, India from 01-Dec-2008 to 07-Dec-2008.

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11. Attended a National level Short Course on "Recent Developments in Network Security" organized by QIP Nodal Centre, RCC, Anna University, India from 02-Mar-2009 to 15-Mar-2009.

12. Attended a National level seminar on "Logistics & Supply Chain Management" organized by University of Madras, India from 20-Jan-2010.

13. Participated in a National level workshop on "BA 9223 - Marketing Management" organized by College of Engineering, Guindy Campus, India from 03-Feb-2010 to 10-Feb-2010.

14. Attended a National level seminar on "Lateral Thinking and Six Thinking Hats" organized by Open University, Chennai, India from 23-Sep-2010.

15. Attended a National level Short Course on "Multi-Criteria Decision Making" organized by Department of Industrial Engineering, Anna University, Chennai, India from 08-Oct-2010 to 09-Oct-2010.

16. Attended a National level seminar on "Leading with a Difference: Contemporary issues in Inspirational Leadership" organized by Department of Management Studies, Anna University, Chennai 25, India from 26-Nov-2010.

17. Participated in a National level workshop on "SPSS for Data Analysis" organized by Loyola Institute of Social Science Training and Research, Loyola College, Chennai, India from 27-Jan-2011 to 29-Jan-2011.

18. Participated in a International level workshop on "Integrated Approaches to Foods, Diet and Health: Indian and European Perspectives" organized by Centre for Food Technology, Anna University, Chennai., India from 08-Feb-2011 to 09-Feb-2011.

19. Participated in a National level conference on "Rethinking Management Education with Innovation and Creativity" organized by IIMA Alumni Association Chennai Chapter and Anna University, Chennai, India from 29-Oct-2011.

20. Participated in a National level workshop on "Application of Metaheuristics for Engineering Optimizaion" organized by Department of Industrial Engineering, Anna University, Chennai-25., India from 20-Mar-2012 to 21-Mar-2012.

21. Attended a National level seminar on "Optimization in Engineering and Management Research" organized by Department of Industrial Engineering, Anna University, Chennai, India from 24-May-2012 to 25-May-2012.

22. Participated in a International level workshop on "Decision Making and Optimization" organized by Operational Research Society of India Chennai Chapter, India from 07-Sep-2012.

23. Attended a International level Short Course on "Entrepreneurship and Innovations in Food Sciences and Food Technology" organized by Department of Management Studies, Anna University Chennai and Centre for Food Technology, Department of Bio-technology,Anna University Chennai in coll, India from 11-Mar-2013 to 31-Mar-2013.

24. Participated in a National level workshop on "Big Data Mining and Search" organized by Department of CSE, College of Engineering, Anna University, Guindy, India from 03-Dec-2014 to 05-Dec-2014.

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25. Participated in a National level workshop on "Social Science Research Analytics using SPSS" organized by Sri Sai Ram Institute of Technology, Chennai, India from 17-Apr-2015.

26. Attended a National level seminar on "Business Skill Development for Budding Managers" organized by Sri Sai Ram Institute of Management Studies, Chennai, India from 24-Apr-2015 to 31-Dec-1969.

27. Participated in a National level workshop on "Intellectual Property Rights 2016 (IPR 2016)" organized by Centre for Intellectual Property Rights (CIPR), College of Engineering Guindy, Anna University, Chennai, India from 26-Apr-2016.

28. Attended a National level seminar on "Teaching Excellence in Engineering & Management Curriculum" organized by Sri Sai Ram Institute of Management Studies, Chennai, India from 20-Jun-2016 to 21-Jun-2016.

29. Participated in a National level workshop on "Routledge Editorial Workshop 2016" organized by College of Engineering Guindy, Anna University, Chennai, India from 03-Aug-2016.

30. Participated in a National level workshop on "Data Analytics Concepts and Techniques for Business Intelligence" organized by National Institute of Technology, , India from 08-Aug-2016 to 13-Aug-2016.

31. Attended a National level seminar on "Inspire - Change the Learning Path" organized by University of Madras & Madras Management Association, India from 19-Aug-2016.

32. Attended a National level Short Course on "Developing Psychometric Measures" organized by Indian Institute of Technology Madras, India from 07-Sep-2016 to 12-Sep-2016.

33. Attended a National level seminar on "Structured Equation Modeling (SEM) using SPSS & AMOS for Quantitative Data Analysis" organized by Sri Sai Ram Institute of Management Studies, Chennai, India from 21-Nov-2016 to 22-Nov-2016.

34. Attended a National level seminar on "CS 6659 - Artificial Intelligence" organized by College of Engineering, Guindy Campus, India from 05-Dec-2016 to 18-Dec-2016.

35. Attended a National level Short Course on "Python Programming" organized by National Institute of Technical Teachers Training & Research, Chennai, India from 20-Nov-2017 to 24-Nov-2017.

36. Attended a National level Short Course on "Big Data Analytics and Business Intelligence" organized by GIAN, Ministry of HRD & Anna University, India from 14-Dec-2017 to 19-Dec-2017.

37. Attended a National level seminar on "Research and Statistical Analysis" organized by Centre for Faculty Development & Department of Media Sciences, Anna University, Chennai, India from 30-Apr-2018 to 14-May-2018.

38. Attended a International level Short Course on "Digital Business: The Innovation Challenge of the Next Decade" organized by GIAN, India from 26-Nov-2018 to 30-Nov-2018.

39. Attended a International level Short Course on "Information Systems Research in the Digital Era" organized by IIT Madras, India from 30-Nov-2018.

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40. Participated in a International level workshop on "Structural Equations Modelling" organized by Department of Management Studies, Anna University, India from 05-Dec-2018.

Invited Lectures

1. Delivered a Lecture on "Current Opportunities for Graduates" in Emerging Horizons in HR from 17th to 18th October 2016 organized by Alpha Arts and Science College, Chennai.

2. Delivered a Lecture on "Multi-Criteria Decision Making Model, Decision Models, Data Envelopment Analysis - Efficiency Measures" in FDP on Business Intelligence and Analytics from November 10th to 11th 2016 organized by Rajalakshmi Engineering College, Chennai.

3. Delivered a Lecture on "Leadership in Action-Leading Effectively Humanitarian Approach" in State Nursing Seminar organized by Apollo College of Nursing, Chennai (06-Sep-2016).

4. Delivered a Lecture on "Big Data and Data Science in Relevance to Management" in Inter-departmental Seminar organized by Velammal Engineering College, Chennai (11-Jul-2017).

5. Delivered a Lecture on "Ethics - Concepts, Framework and Codes in Business" in Developing Professional Ethics, Values & Communication Skills organized by National Institute of Technical Teachers Training , Chennai (17-Sep-2018).

6. Delivered a Lecture on "Professional Ethics for Engineers" in BE final year students organized by SA Engineering college, SA Engineering College (03-Mar-2020).

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