Elite Member's Guide
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PHOENIXMILES ELITE MEMBER’S GUIDE PhoenixMiles Elite Member Services Hotline Tel: 95583, 4006-100-666-1-3 Fax: (+8610) 59281560 Email: ff[email protected] Vol.1, 2018 WELCOME Congratulations on becoming a PhoenixMiles Elite member. Air China partners with other Star Alliance member airlines to create a truly global route network that offers you fast, convenient travel. No matter where you are, you can always enjoy premium service and full comfort when you fly with Air China or other Star Alliance carriers. This guide provides an introduction to the benefits of being a PhoenixMiles Elite member. Please read it thoroughly. Thank you for choosing to fly with us! 03 PHOENIXMILES ELITE MEMBERSHIP LEVELS Qualifying Criteria 05 PHOENIXMILES ELITE MEMBERSHIP BENEFITS 17 PHOENIXMILES ELITE EARNING MILEAGE Crediting Period Crediting Confirmation Validity Period Retro-crediting 19 PHOENIXMILES ELITE REDEEMING MILEAGE Redemption Nominees PhoenixMiles Password Redemption Channels Redemption Rules and Rates Other Services 22 PHOENIXMILES ELITE LEGAL MATTERS ATTACHED TABLES CONTACT US PHOENIXMILES ELITE MEMBERSHIP LEVELS 02/03 PHOENIXMILES ELITE MEMBERSHIP LEVELS Qualifying criteria PhoenixMiles reviews the flight records in your account each day. If you reach the Levels Membership required mileage/flight segment threshold within a 12 consecutive month period (based on calendar months), you will be made a PhoenixMiles Elite member (or renew your Elite member status). You may use the benefits that come with your new membership status once you receive your new Elite card or e-card. Members must be at least 12 years old to be eligible for Elite membership. Membership Lifetime Silver Gold Platinum level Platinum Membership Benefits Membership card Star Alliance Star Alliance Star Alliance Gold membership Silver 40,000 status 80,000 status 160,000 status 1 million Regular upgrade miles or 25 status miles or 40 status miles or 90 status miles ③ or 2 thresholds segments segments segments million miles ④ Five consecutive Five consecutive years as a Silver years as a Gold Upgraded benefit — member, plus the member, plus the — Earning Mileage thresholds ① required mileage/ required mileage/ segments segments Membership 35,000 status 70,000 status 145,000 status level renewal miles or 23 status miles or 36 status miles or 80 status — criteria segments segments segments Elite membership 24 months from the month the member becomes an Elite validity (after Lifetime member, to the end of the 24th month upgrade) Elite membership 12 months from the month after the previous Elite validity (after — membership expires to the end of the 12th month renewal) ② Mileage Redeeming Upgrade From The 12 consecutive month period prior to the current assessment becoming a month period ⑤ member Renewal The 12 consecutive months preceding the month in which assessment — the Elite membership expires period ⑤ ① The upgraded benefit thresholds as published on April 1, 2014. If qualify for the same membership level for four full years in a row, and you meet 70% of the upgrade threshold from PHOENIXMILES ELITE MEMBERSHIP BENEFITS 04/05 January to December in the fifth year, you are eligible for a membership upgrade in March of the sixth year. Example: A member who retains their Silver status from January 2014 to PHOENIXMILES December 2018 and who accrues 70% of the mileage or segments required for a Gold upgrade from January to December 2018 will be made a Gold member in March 2019. ELITE MEMBERSHIP BENEFITS ② If a member is downgraded, but remains an Elite member, the member’s Elite membership validity and renewal validity remains the same. Flights operated by Air China family carriers using their own codes ③ Flights operated by Air China Group carriers under their own airline code since the airline joined the PhoenixMiles program. Shenzhen Airlines, Shandong Airlines and Tibet Airlines Lifetime Platinum/ Levels Membership Benefit Gold Silver joined PhoenixMiles on January 8, 2013. Air Macau joined PhoenixMiles on January 1, 2015. Platinum ④ Flights operated by Air China Group carriers under any Air China Group carrier code since ① the airline joined the PhoenixMiles program. Shenzhen Airlines, Shandong Airlines and Tibet Mileage bonuses 50% 30% 25% Airlines joined PhoenixMiles on January 8, 2013. Air Macau joined PhoenixMiles on January 1, If you have an unconfirmed, full-fare 2015. Priority reservation first class, business class or economy holding for paid class ticket, we will do our best to hold — ⑤ Flight records not listed in the account will not be counted when determining membership tickets ② your reservation up to 48 hours before upgrades and renewals. flight departure. Phone 95583 to have a reservation held for up to 48 hours before the scheduled Priority reservation departure time for Lifetime Platinum/ guarantees for paid Platinum members and up to 72 hours — Benefits Membership tickets ② before the scheduled departure time for full-fare first class, business class or economy class tickets. Silver members can request award tickets/upgrades from the PhoenixMiles member services centre for flights operated by Air China, Shandong Airlines or Shenzhen Airlines, subject to On special travel dates, Lifetime availability. Requests can be Earning Mileage Platinum members, Platinum members made up to 48 hours before and Gold members may request award departure for domestic Air upgrades or award tickets in booking China routes, Air China Priority award ticket/ classes O/I/X. Availability is limited. routes to Japan, South Korea, upgrade guarantees Members should call the PhoenixMiles Hong Kong, Macau, Taiwan, member services centre as soon as Southeast Asia, the Middle possible so that we can prioritise East and South Asia, and all guaranteeing the award ticket. This Shandong Airlines flights. service does not apply to Tibet Airlines Requests can be made up to and Air Macau flights. 72 hours before departure for Air China and Shenzhen Airlines routes to Europe, North America, Australia and Africa. This benefit does Mileage Redeeming not apply to other Air China Group carriers. If other PhoenixMiles members are on standby for the same ticket class, the following order of member priority shall apply: Lifetime Priority waitlist and Platinum, Platinum, Gold and Silver. Members of the same membership airport standby level will be assigned seats on a first-come, first-served basis. Air Macau only offers a priority standby service at the airport. First Class/Elite Business Class/ Business Class/Elite member Priority check-in ③ member check-in Elite member check-in counter counter check-in counter PHOENIXMILES ELITE MEMBERSHIP BENEFITS 06/07 ⑤ Members may use their membership card to gain entry to the operating carrier’s departure Lifetime Platinum/ Benefit Gold Silver lounge. Members travelling on flights operated by Air China or Shenzhen Airlines may access Platinum Star Alliance Gold departure lounges. Members travelling on Air Macau-operated, NX-coded flights may only invite guests who are travelling on the same flight on the same day. Elite member additional checked 1 piece up to 30kg 1 piece up to 20kg 1 piece up to 20kg ⑥ When you travel on an Air China-operated, CA-coded international flight or a Shenzhen baggage allowance ④ Airlines-operated, ZH-coded international flight, you may use international business class lounges run by Air China or Shenzhen Airlines. Members may invite one guest ● Air China-operated business class lounges are available at Beijing Capital International Levels Membership to join them in the Airport (T3), Chengdu Shuangliu International Airport, and Tianjin Binhai International Members may Business Class Airport. Shenzhen Airlines-operated Business Class lounges are available at Shenzhen Bao’an invite one guest lounge. International Airport, Sunan Shuofang International Airport, Shenyang Taoxian International to join them in Airport, Nanjing Lukou International Airport, and Xi’an Xianyang International Airport. the First Class The guest must lounge. be travelling on When you travel on an Air China-operated, CA-coded international flight or a Shenzhen a Star Alliance Airlines-operated, ZH-coded international flight, you can redeem 1,500 kilometres to access The guest must member-operated be travelling on Air China or Shenzhen Airlines business class departure lounges. Departure lounge flight departing a Star Alliance ⑥ access ⑤ on the same day. ● Air China business class lounges are available at Beijing Capital International Airport (T3), member- Chengdu Shuangliu International Airport, Tianjin Binhai International Airport, Hohhot operated flight The guest must be older than two Baita International Airport, Shanghai Hongqiao International Airport, Shanghai Pudong departing on the International Airport (T2), Hangzhou Xiaoshan International Airport, and Chongqing years of age. Benefits Membership same day. Jiangbei International Airport. The guest must If no business be older than class lounges are ● Shenzhen Airlines business class lounges are available at Shenzhen Bao’an International two years of age. available at an Airport, Wuxi Shuofang International Airport, Shenyang Taoxian International Airport, airport, you may Nanjing Lukou International Airport, Xi'an Xianyang International Airport. use the first class lounge. ● See page 8/9 for more information on the terminal buildings and types of lounges run by Air China Group carriers. Priority baggage Subject to availability — handling ⑦ No member benefits are offered for disruptions to Air Macau