2009 solutions Guide réalisé par leservicecommercial d’ • • • L'annuaire desprestataires Les entreprisesspécialisées Les workshopsITbanker au Luxembourg banking Le guide

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Juillet 2008 Septembre 2008 Octobre 2008 Décembre 2008 Télécom Fund Industry Business Intelligence ECM & Storage

Janvier 2009 Mars-avril 2009 Mai-juin 2009 Banking Solutions Consultance et Infrastructure : Développement sécurité, télécom GUIDE et stockage ANNUEL

Juillet-août 2009 Septembre-octobre 2009 Novembre-décembre 2009 Janvier-février 2010 Outsourcing Applications d'entreprise : Finance : banque et Stratégie : et Resourcing CRM, ERP et ECM fonds d'investissement BI et BPM

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CONTACT: Géraldine BARBAUT [email protected] Tél. : +352 26 10 86 26 sommaire

Agility Orbium 4 Callataÿ&Wouters and SAP 5 Security IBM & Skillteam 6 SEPA : PSD and Exceptions & Investigations Ineum Consulting 8 Skillteam 9

Workshops IT banker Business Process Outsourcing - B-Source 10 Saas - Clearstream Services 12 Customer Centricity Avaloq 13 New Access 15 Regulation & Risk FRSGlobal 16

: +352 26 10 86 Avaloq 18

Business Software Consulting 20 : www.itnews.lu Callataÿ&Wouters 22 Clearstream Services 24

Fiches entreprise Deloitte 26 ERI Bancaire 28 : [email protected] • I nternet FRS Global 30 : [email protected] - Tél. IBM 32 : E-mail Ineum Consulting 34 KPMG 36 est un service New Access 38

: +352 26 10 86 27 • E-mail Orbium 40 PricewaterhouseCoopers 42 Siemens IT Solutions and Services 44

: Géraldine Barbaut - Chef de projet Temenos 46

: +352 26 10 86 • Fax Annuaire des entreprises 48 / Layout - Piranha et Petits Poissons Rouges [email protected] Photography Raoul Somers - www.raoulsomers.lu MAKANA S.A. 83 rue de Hollerich • L-1741 Luxembourg Grand-Duché Luxemb ourg Tél. Contact Time-to-market and Agility

What is thinkable is also possible

Agility is “the ability to move quickly and easily” and flexibility is “the ability to change / adapt to suit new conditions, situations or circumstances”. Applied to the financial sector, these two concepts imply that “change” and the “way to handle it” are at the heart of the concerns of today’s companies and most particularly of banks.

In that respect, two different On top of that, the regulatory envi- as to enable financial institutions approaches can be taken ronment has also been enforced in to take advantage of those market towards change : recent years with regulations like opportunities. Everything in Avaloq’s Basel II, IFRS and MiFID. Given what strategy, from its release cycle to its • reactive, trying to adapt as best has happened to the financial mar- software architecture, focuses on one can to the external changes kets at the end of 2008, it is very likely innovation and the ability to be flex- forced upon the financial institution that this trend is going to continue. ible and execute fast. Some concrete by the surrounding environment. IT All these often mandatory changes examples are : (a) the fully integrated is frequently seen as a necessary generate extra burden for a bank’s software architecture avoiding data evil and the bank’s strategy will IT department, especially those with redundancy, replication or interface often be to adopt a purely cost- in-house developments or older maintenance ; (b) the open inter- centric behaviour. applications that are not evolving fast face concept providing an easy and enough and which are in the Decline standardised way of connecting third- • proactive, meaning that financial phase of their lifecycle. party systems to the Avaloq Banking institutions take a voluntary approach System (e.g. headquarter tools or towards change, enabling them to Finally, the major trend of mergers specific reporting engines) ; (c) fully adapt swiftly to external constraints & acquisitions in an ever more glo- parameterisable workflows (from front and also to be capable of deciding balised market requires agility from to back office including accounting) ; on new strategic action, vis-à-vis IT departments to adapt and con- (d) decision rules (for workflows, cost the market, to be one step ahead solidate their different systems. & fees, etc.) ; (e) the open object mod- of competitors. This trend has accelerated during elling engine that allows the creation these past months of financial crisis. of new and complex financial instru- How executives of financial institu- ments ; and much more. tions perceive IT depends on the All banks, whatever their size, have approach adopted. “Necessary evil, to adapt to these changes, whether Furthermore, in order for banks i.e. pure cost centre, or business they like it or not! It is simply a mat- to rapidly take advantage of this strategy enabler ?” ter of survival and nothing else but a flexibility, Avaloq provides a pre- Darwinian process. parameterised version of its software Since the arrival of the PC in the early (the Model Bank) enabling a fast eighties, the way we handle pro- Therefore, to remain on the com- implementation project. Changes, cesses and transfer data has been petitive edge of the market, financial adaptations and improvements are completely revolutionized : e-bank- institutions have to integrate these possible afterwards and can be made ing applications, straight-through external evolutions into their own by the bank itself according to spe- processing, electronic connections strategy. That implies quickly creat- cific needs. Thereby, the banks can to stock exchanges or brokers, on- ing and providing new products or quickly decide on and implement new line data-feeds are all (r)evolutions, services to the market, rapidly open- strategies without being dependent more and more complex financial ing branches to address new clients, on the software provider. The result instruments that need to be handled setting up IT or operational hubs is a shorter time to market. properly and in a secure way, etc. All (back-office centralisation, payment of these are examples of the changes hubs), etc. that have occurred in the financial industry and which banks have to Avaloq, as a software provider, puts adapt to or take advantage of if they every effort into supporting this “pro- wish to remain competitive. active” attitude towards change so

4 2009 Time-to-market and Agility

Leveraging existing strengths In an ever-changing economic environment companies need to be endowed with the best tools and methodologies to allow the fastest time-to-market and software flexibility.

The wealth management process is moving at a rapid pace to incorporate new products, processes, regulatory requirements and to address ever-changing customer demands. Service providers need to be able to respond quickly to business changes whilst leveraging application infrastructure to address new business requirements.

While infrastructure is seen as a com- lies in standard, scalable solutions Due to the embedded SAP analyti- modity and therefore not the core built on the principles of service-ori- cal capabilities in Thaler, banks and business of a wealth management ented architecture (SOA).This use of wealth managers benefit from the firm, it is vital for banks to adapt their cutting-edge technology can assist advantages of a robust and agile service delivery and technology to banks in maximize their competitive solution, backed up by the lean cater effectively to client needs in their advantage, comply with the latest analytical backbone of SAP. Sophis- target growth markets. This includes regulations, minimize costs, and ticated analytics can be deployed, to achieving error-free transaction increase customer satisfaction. leverage the opportunities presented processing via an agile wealth man- by targeted clients to explore pros- agement platform to ensure a shorter Deployed on the SAP NetWeaver pects for cross-selling and fee-based time to market. However, outdated or technology­ platform, Thaler Wealth personalized advice. fragmented core systems often cre- Management adopts an enterprise ate obstacles for the front-office to service-oriented architecture (enter- Banks who comprehensively under­ manage customers effectively and prise SOA). Integrated with the Thaler stand their clients will be able to maximize revenues. Core Banking solution, Thaler Wealth leverage existing strengths to trans- Management is a front-to-back office form and adapt their service delivery To meet the challenges of a more core banking solution from Callataÿ and technology to cater effectively demanding customer, stricter regu- & Wouters which includes pre-con- to client needs in their target growth lations, increased globalization, figured modules to enable a fast, markets. Technology is, without and stronger cost pres­sures, banks low-risk implementation. Designed doubt, an important enabler in deliv- need sound, future-proof informa- with open architecture, the platform ering efficient actionable advice for tion technology that gives the agility offers the ability to integrate with Wealth Managers, but it is only a sup- to address arising market conditions third party solutions, adding a broad porting tool in the client-to-advisor and business requirements. For insti- range of features and functionalities. relationship, which plays a key role in tutions of all sizes, this technology Completely pre-configured and easy managing the bank’s customers. is the strategic weapon for surviving to implement, this powerful solution and growing in a fast-paced indus- can support a wide range of client try. For leading banks, the answer prefer­ences and investment choices.

2009 5 security

Managing threats, reducing fraud and maintaining client trust

Complex industry regulations and threats to revenue, repu­ tation and operations have converged to make security and fraud chief concerns for financial companies. At the same time, many financial institutions are integrating with part­ ners and enabling interactive customer services to support aggressive growth in today’s competitive business climate. New business and technology initiatives carry inherent IT risk and must be balanced with the ongoing need to pre­serve trust and protect reputation. Only a robust IT security program enables banks and financial markets organizations to extend services securely. To be successful, security management should be part of a broader model of managing­ operational risk and fraud without adversely impacting business processes or customer services.

ent sig­nificant risk in terms of liability, and protected financial institutions cost and impact on reputation. continue to focus on secure IT efforts that help differentiate the business, You may already be replacing obsolete accelerate­ threat management, and security solutions and / or layering on meet government, industry and additional security in what seems like business partner compliance require- a never-ending cycle. But even when ments. you operate with well-defined business strategies, your security may consist TRUSTED SECURITY primarily of endpoint solutions that lack ADVISER integration. With finite security dollars, you may wonder where to invest next, Laurent Busser, Head of e-Business how to prioritize security requirements As an industry-leading IT integrator and Swift developments, SkillTeam according to best practices and how and partner to global organizations, Luxembourg to leverage past security investments. IBM is an established technology adviser to banks and financial insti- As one of the earliest adopters of More than ever, you may recognize tutions and is able to bring superior IT security technology, the finan- the need to optimize security invest- security tools to the financial industry. cial sector far outpaces many other ments by taking a more holistic view IBM takes threats seriously - and it industries in network and informa- of threat mitigation and developing has the research to prove it. tion protection. Even so, the growing effective policies using commonly complex­ity of the IT environment and available tool sets. Financial execu- the subsequent increase in security tives, chief information security point products have made it difficult officers and IT staff understand the to integrate a holistic security strategy high stakes of security, but they often with overall business planning. All the lack the real-time metrics and opera- while, security threats are evolving, tional reporting to support security at vulnerabilities are increasing rapidly, the same level as other IT initiatives. and data leakage continues to pres- Despite such challenges, success­ful

6 2009 Pierre Noël, WW Security & Risk Management chez IBM Corp.

2009 7 SEPA : PSD and Exceptions & Investigations

Driving benefits from PSD and SEPA PSD (Payment Services Directive) or the European directive on Payment services from November 13, 2007, (2007 / 64 / CE) lays the necessary legal foundations to create a truly unique payments-market in Europe. The directive is a decisive step in the implementation of SEPA (Single Euro Payments Area).

The European Member States and the European Economic Area (Liechtenstein, Norway and Iceland) will have to transpose the directive in their national legal framework before November 1, 2009. In Luxembourg, the Minister of Finance supervises the transposition of PSD into national law, under the eye of the European Commission, and brings together the actors that are concerned by the law.

The directive is a legal support for SEPA between actors, while also enhancing and includes a regulatory objective the protection of consumers. From a with an incentive to improve trans- practical point of view, PSD reaches parency and increase the competition all the transactions between the bank and the client : the basic terms and conditions, the cycle of execution, the obligation to transmit some infor- mation, the compensations and the unauthorized payments. Also, the directive defines strict rules, such as the list of information that should be sent to the clients when a new con- tract of payments comes into play Jean Diederich, Senior Manager and the information that must be sent chez INEUM Consulting before, during and after the payment process.

The objective of PSD is to protect the consumer through the release of information and conditions on the payment services provider (Title III) and through defining rights and duties between the client and the services provider (Title IV), which are also partly applicable to profes- sionals. Contrary to numerous other directives that are limited to great principles, PSD provides technical and operational payment service details. The directive also prescribes the necessary service levels upon payment and the allowed time for service execution and declares who is responsible for faults. SEPA : PSD and Exceptions & Investigations

SEPA : PSD and Exceptions & Investigations

Industry figures indicate that 2-5% of all payments give rise to an exception. While this might be seen like a very low proportion of the overall payments processed, it is in fact a growing cost and a point of pain for all the industry players – the banks, the financial institutions and their private or institutional customers, It is therefore crucial for the industry as a whole to address this issue by applying technology to common exception types in order to resolve payments investigations in a fully standardised and automated way.

Today, the pressure to automate the allow you to perfectly automate your process of Payments Exceptions and payments enquiries as it provides Payments Investigation is higher than you with a very strict business and ever. Industry regulations such as communication protocol. A clear SEPA and FATF7 are forcing banks to definition of the actors, their roles, the become more efficient and find new communication flows and exchanged ways to mitigate revenue-attrition. messages guarantee higher STP- rates while a clear rulebook endorses At the same time, improving cus- industry practice and best usage. tomer service levels has become a critical differentiator between cash Benefits of implementing management offerings. Quick and E&I for banks : efficient resolution of problems is a key influencing factor in banks’ • Reduce the enquiry costs customer retention rates. Financial • Become AML-compliant in Institutions are therefore also looking a smooth way at implementing new online services • Improve your customer service at a lower unit cost. This will lead to • Grow your business while main- higher profitability. taining your customer service level • Generate additional revenue Their customers are also eager to reduce the turnaround time of their Benefits of implementing payment enquiries. It will speed up E&I for Clients : payments reconciliation and allow for better control of payables and • Get transparency on payments Yves Quaedpeerds, receivables. enquiries Senior Business Analyst and Consultant • Support central accounting / in Finance, IBM / Skillteam Luxembourg Implementing Exceptions and Inves- treasury management tigations standards and process will • Reduce the enquiry costs

2009 9 Business Process Outsourcing

Outsourcing as Part of the Bank’s Corporate Strategy

Meet Dr Hendrik Van Gammeren, BPO expert at Swiss company B-Source

Outsourcing is very fashionable bank to engage an external consul- among banks at present. Why is tant who can provide expert support the process slower when it comes and above all who knows the ‘rules to outsourcing their entire busi- of the sourcing game’. ness processes ? What mistakes can banks make Outsourcing of payment transactions when opting for BPO ? and securities administration is clearly It is naïve to believe that the outsourc- very well established, but this is much ing provider will solve all IT problems. less true of other processes such as cli- A bank that does not have its own IT ent master data administration and the and back-office under control cannot lending business. That could be a sign expect that the provider can accom- Checklist for of the immaturity of sourcing in bank plish miracles. a successful BPO : processes. Compared with the situa- tion in manufacturing industry, vertical What processes can banks defi- • The bank must have integration has traditionally been very nitely not outsource ? a sourcing strategy. high at banks, with excessive numbers of highly individual in-house solutions Management, sales and client-facing • The BPO provider must hindering benefits of scale from being processes cannot be outsourced. In demonstrate knowledge exploited and costs from being cut. It short : everything that sets a bank of the banking industry and is therefore no wonder that Business apart from its competitors. There are expertise and experience in Process Outsourcing (BPO) is progress- also legal requirements such as bank- outsourcing. ing slowly. Many banks are redefining ing acts and regulatory provisions in their operational business models to each country that can prevent or • There must be an established fit their growth strategies. Outsourcing affect outsourcing. community within the BPO decisions will only be taken once the nec- provider. essary operational models are in place. Is BPO an automatic cost cutter ?

• Canvas a number of What are the essential requirements No, not automatically and certainly providers and have these for banks with regards to BPO ? not in every case! Even where cost offers evaluated by an reduction is possible through ben- independent external The bank must define its own busi- efits of scale and standardization, consultant specializing ness model before any outsourcing of cost reduction is not a given. For in outsourcing. business processes can take place. It example, there are banks that opt for must then define its sourcing strategy, outsourcing even though their costs • The provider should have or it will not be able to invite com- are already low because their IT infra­ a proven track record. parable bids from rival outsourcing structure and applications are nearing providers. It is also important for the the end of their lifecycle.

10 2009 Dr Hendrik Van Gammeren, BPO expert at Swiss company B-Source

When considering outsourcing is Does the bank have to be in a There are only a handful of BPO the size of the bank important ? community in order to reap cost providers in Switzerland. Where is benefits ? the banking market going ? No, size as such is not important. The critical factor is the number Not necessarily, but by nature many We see the market trending toward of members in the community of communities are created around a a small number of standard pack- the ‘outsourcer’. This will pro- banking software. B-Source’s BPO ages tailored to particular segments vide economies of scale and skill offering is powered by Avaloq. As such, in the banking industry. It is crucial sets. BPO providers need a cer- we have created a community of BPO to develop diverse communities to tain number of sophisticated and clients that use the Avaloq banking take advantage of these packages. mature banks as clients. This will platform. B-Source is an Avaloq BPO As standardization and transparency determine whether the community partner and also has a partnership with improve, the market grows more is strong enough to develop the the Competence Center Sourcing of mature, prices fall allowing more community’s platform. the University of St. Gallen. competition in the industry.

2009 11 Saas

Clearstream Services, une plate-forme bancaire complète à votre service

Il y a plus d’un an, en annonçant la création d’une plateforme bancaire intégrée, Clearstream Services a été la première société de la place de Luxembourg à proposer une solution fonctionnelle globale sous forme d’un service.

Dès son avènement, cette solution visait à offrir un service avec une couverture fonctionnelle aussi large et flexible que possible et reposant sur les ressources, les compétences IT et l’expérience d’un acteur majeur de la place bancaire Luxembourgeoise. Cette approche permettait au banquier de se concentrer sur son core business sans devoir s’inquiéter des aspects IT intégralement pris en charge par des partenaires leaders dans leurs domaines et disposant du statut de PSF requis par la CSSF.

Depuis lors, au contact de différents En plus de sa flexibilité, un avantage D’un point de vue organisationnel, prospects et clients, cette solution important du service offert réside l’utilisateur reste maître de ses choix. a considérablement évolué. Elle dans le fait que son coût d’utilisa- C’est pourquoi il est nécessaire qu’il se compose de tous les éléments tion est lié au volume d’activité de dispose d’une ou plusieurs personnes nécessaires aux activités d’une ban- la banque. Le management peut ayant aussi bien des compétences que avec pour la partie back-office le donc à l’avance connaître les frais bancaires qu’IT. Ce sont ces person- progiciel Thaler Wealth Management de fonctionnement de son informa- nes qui font le lien entre la banque de Callataÿ & Wouters, la solution tique en fonction de ses prévisions et ses besoins et les partenaires Triple A de Odyssey pour les aspects business. regroupés autour de Clearstream front-office de même que Financial Services, assurant la fourniture d’un Analytics de FRS pour la génération En matière de technologie, le ser- service de qualité pouvant évoluer du reporting légal. A ceci s’ajoutent vice est transparent pour l’utilisateur. en fonction des exigences du client. la suite K+ de Thomson Reuters pour Ce qui importe c’est que la solution Nos clients actuels partagent égale- la gestion de transactions et de ris- soit disponible aux heures et suivant ment leurs expériences et proposent ques, de même que la suite camaTM les paramètres définis dans le SLA. et discutent des améliorations ou des d’Information Mosaic pour la gestion La technologie sous-jacente doit adaptations relatives au service ou à des « corporate actions ». permettre à la banque d’évoluer sans la couverture fonctionnelle. Un Users contrainte. Les systèmes mis à dis- Group devrait d’ailleurs bientôt voir le Opérationnellement, les partenaires position utilisent les technologies les jour afin de mutualiser leurs idées et assurent ensemble la gestion, la plus modernes et sont opérés 24h les évolutions proposées. C’est ainsi maintenance et le support de tous sur 24. L’ensemble des composants que l’archivage électronique ou l’AML les modules fonctionnels disponibles, systèmes et de télécommunica- sont venus ou viendront compléter la mise à disposition et la gestion tion est redondant et distribué sur l’offre initiale. de l’infrastructure technique IT, les des centres de calculs distants et back-ups de même que le DRP. entièrement sécurisés.

12 2009 SaaS © Photography Raoul Somers

Michel Rodriguez, Head of IT External Business of Clearstream Services

LA PERFORMANCE Belgique et les Pays-Bas. Cinq des Crédit de Djibouti. Cette solution inté- AU SERVICE DU CLIENT filiales sont déjà opérationnelles. L’en- resse également les assurances qui tité de gestion de fonds alternatifs de bientôt viendront s’ajouter aux clients La première version de l’offre d’une Credit Europe Bank (Suisse) a été la existants. plate-forme bancaire en mode SaaS, première à utiliser le module K+. Elle incluant Thaler Wealth Management a été suivie par Société Générale En créant cette offre Saas et en la fai- et FRS a été faite en mai 2007. Cinq Securities Services à Paris. sant évoluer en fonction des besoins mois plus tard, NEPB, filiale du Crédit de ses clients, Clearstream Services Mutuel Nord Europe était en produc- Clearstream est l’un des 10 plus et ses partenaires ont prouvé qu’il tion. Ce premier client a été suivi par grands utilisateurs mondiaux du est possible de capitaliser sur des Dresdner Bank Luxembourg qui a réseau SWIFT. Il est apparu très rapi- ressources locales pour créer un hub choisi cette même plate-forme pour dement que l’offre SaaS devait se bancaire disponible pour les banques sa filiale située en Belgique. Elle est doter d’une interface vers le monde situées au Luxembourg comme à l’ex- en production depuis fin 2007. Peter- SWIFT. C’est devenu réalité en 2007 térieur de nos frontières, en parfaite cam Luxembourg sera opérationnel et depuis lors plusieurs institutions harmonie avec le souhait du gouver- dans le courant du premier trimestre financières profitent de l’infrastructure nement luxembourgeois lorsqu'il avait 2009, et un grand acteur de la place SWIFT de Clearstream au travers de créé la loi relative aux PSF. de Luxembourg sera opérationnel en son offre Swift Service Bureau. Parmi mai 2009 avec Triple A. Le groupe celles-ci on compte Natixis, NEPB, ING procède actuellement à la mise Compagnie de Banque Privée et en place de l’offre camaTM dans le Petercam à Luxembourg, de même cadre de l’introduction d’une solu- que des utilisateurs internationaux tion unique à destination de 8 de ses tels que Petercam à Bruxelles, la filiales situées dans des pays de l’est Banca Regionale Europea S.P.A. à de l’Europe, de même que pour la Nice, ou la Banque de Dépôt et de

2009 13 customer centricity

Have a holistic view of your clients… to support your strategy

Three aspects about «customer (obvious) conclusion seems to be : In conclusion, customer centric- centricity» must first be high­ the aim of customer centricity is to ity means : lighted : move the focus from short to long- term profitability. • Defining what you can / are willing 1- All think it is a good idea! It is con- to do (the bank’s business strat- sidered to be an elementary part However, the problem seems to lie egy) of doing business well, one of the not in the objective (who would mind major factors for success. enhanced profitability), but in the • Knowing your customer and ensur- identification of the “needs and behav- ing the customer’s willingness to 2- Everybody claims they are! Has iours” of customers. This requires a offer you a holistic view anyone ever heard a company holistic view of the customer, and no say “we ignore the wishes of our system will ever be able to provide this • Matching the offerings with the customers” or “customers come view without a customer’s willing­ness needs. Else, downgrading to a pure second” ? for in-depth participation. product customer (“take what you want without active advisory”) 3- Nobody really is sure what it is! • Customers’ needs depend on their Although all claim to agree and status, life cycle, mobility require- • Offering the right products and perform accordingly, there is no ments, diversity and lifestyle. services at the right time over the common and clear definition of right channels to the right cus- what it actually means. • Customers’ behaviour depends on tomer (execute the right advisory knowledge, risk willingness, per- process) Googling the term “Customer sonality and relationship type. Centricity” results in 145’000 hits. Thus, it all starts with knowing one’s Obviously, the topic is widely dis- And they influence each other : own strengths and weaknesses and cussed and opinions are many. it has been known that marriage being able to say “no” where there is Wikipedia defines it as follows : (and especially the birth of a child) a mismatch. “Customer centricity refers to the ori- has an impact on needs as well as entation of a company to the needs on behaviour. Similarly, personality Avaloq supports a holistic customer and behaviours of its customers, certainly impacts behaviour as well view by providing a CRM system rather than internal drivers (such as as needs (an independent person integrated into the transaction book- the quest for short-term profit)”. So acts and expresses his / her will ing engine and the position keeping far so good, but what does it actu- differently, compared to a trustful, system. Further, positional data held ally mean ? Very often the hits lead passive person). at other banks may also be main- directly to CRM sites – the term is tained, as well as freely definable used to suggest that a CRM system One more important question must relationships between customers is the easy (or only ?) way to make be asked : are the client’s needs and (keyword “family office”). This way, processes customer centric. And behaviours always right, and repre- access is simultaneously available to (almost) all lead to the same conclu- sent the benchmark of what a bank static customer data, evaluation and sion : Customer centricity achieves must offer ? Certainly not! The bank performance of the valuables of a higher customer satisfaction and must decide which needs and behav- customer or customer group, as well therefore leads to higher customer iours it is willing to satisfy. Saying “no” as to (banking) behaviour changes. retention and acquisition rates, and to customers outside the defined thus to better profitability. Thus the scope is a must.

14 2009 customer centricity

Are you ready to capture and retain the HNWI’s of this world ?

Private banks in Switzerland and Singapore are keeping the momentum by currently massively investing in client centric applications with the unique aim of capturing a larger share of the private banking growth. New Access proposes a 360° view of these latest investment trends.

Private Banking has always been a traditional key activity in Luxembourg. Even if the local private banking sector has experienced a substantial growth in recent years, market conditions are moving and impose some drastic changes in the way business is done. A failure to adapt might cause serious issues when facing a stronger and growing competition originating from multiple Private Banking Centers. Private banking customer population is shifting from old traditional regional clientele Jean-François Bequevort, Directeur and family wealth to new entrepreneurs, executives and offshore HNWI. de New Access Luxembourg

Many local financial institutions mas- cycle within the bank, by accelerat- serving financial institutions in more sively invested in the so-called “back ing the account opening procedure, than 19 countries. The New Access office” in the last four years. These by managing segmented customized approach is based on the philosophy investments where driven by some campaign, by using referrals,… that it is essential to understand, and rationalization at group level, major to be able to satisfy, clients’ needs. regulatory reforms such as CoREP, Retain and serve existing client base That’s why a great deal of effort is FiNREP and MiFID or by a strategy by providing customer relationship put into working within clients’ own designed to enhance some pro- managers with superior tools and frameworks and business models in cesses running behind the scene. workbenches, by managing cus- order to provide them with the best The unfortunate consequence is the tomer data (including central file) in a customer centric products and solu- lack of focus that was often given on business proactive way, by creating tions. Not only does the company the business side of the infrastruc- relevant profiling and segmentation constantly strive to be at the cutting ture, namely the front office and the (risk aversion, portfolio strategy,…), edge of technology, it also remains relationship management at large. by generating individual high quality flexible and thinks outside the box. dynamic statements, by personalizing In today’s complex banking industry, Many banks in Switzerland and Asia each key relation, … New Access SA will always be one already understood the fundamental step ahead, providing adaptable need to re-invest in customer centric Increase operational efficiency in solutions so that square pegs actu- solutions and applications. In doing the front office. In highly competitive ally fit into round holes! so, even in difficult times, they pre- situations, there is a strong need to pare themselves to get the most out do more with less. Banks are today of the HNWI and UHNWI new waves investing to get the most from hard popping up in offshore countries. to recruit CRM, facilitating their daily job and their relationships with other Investments are targeting three main departments such as compliance, business objectives : customer services, IT.

Target and attract new customers by New Access is a Swiss headquartered facilitating the prospect management private banking software company

2009 15 regulation & risk

A paradigm shift to spark progress One consequence of the recent upheavals in the financial industry will certainly be an increase in regulatory demands in the future.

Governments as “guarantors of last resort” will demand to know what they are responsible for. Regulation, already perceived by Chief Risk Officers as the top source of risk in its own right during the years before the sub-prime crisis,* will become even more so in the years ahead. Regulatory demands aside, internal demands for better risk and return management are bound to increase at a rapid pace.

The current state of thinking, organi- analysis along these principles, organ- sation and IT infrastructure in the isation and IT structure should follow, financial industry is unable to meet the leading to more meaningful and less * Various CSFI / PWC Banana skin reports and Reg- ulatory Risk : Trends and Strategies for the CRO. additional demands for higher quality expensive financial analysis. The Economist Intelligence Unit. July 2005). financial analysis. The cost of financial analysis – of which regulation is only a small part – is a consequence of segregated thinking which leads to the expensive silo architecture com- monly found in the financial industry today. This cost is likely to explode in the near future in the absence of a paradigm shift.

However, this situation is not a con- sequence of a natural law but a self-inflicted situation due to a lack of sound first principles in financial analysis.

The speaker, Dr. Willi Brammertz, cuts the Gordian knot of an expensively- produced chaos, showing that all financial analysis goes back to a few and well ordered base rules.

Based on these rules, it is possible to derive any financial analysis - includ- ing regulatory reporting. Thus the proposed paradigm shift could trig- ger real progress within the financial Dr Willi Brammertz, sector. Once we think about financial Senior Advisor at FRSGlobal

16 2009 fiches entreprise

Avaloq 18 Business Software Consulting 20 Callataÿ & Wouters 22 Clearstream Services 24 Deloitte 26 ERI Bancaire 28 FRS Global 30 IBM 32 Ineum Consulting 34 KPMG 36 New Access 38 Orbium 40 PricewaterhouseCoopers 42 Siemens IT Solutions and Services 44 Temenos 46

The Avaloq Group, with branch offices in Luxembourg and Singapore, is Avaloq : the market leader in Switzerland in the field of standard banking software. essential for banking For over a decade, the Swiss company has been developing and mar- keting the Avaloq Banking System, trusted by leading financial service "What is thinkable is also possible", providers in private, retail and universal banking in international financial Ludwig Wittgenstein centres worldwide.

Through a network of specialists consisting of first-class distribution, implementation, software and technology partners as well as the Avaloq Community, Avaloq offers its customers a comprehensive all-in-one solu- tion – a modular, innovative and integrated standard software package for the financial sector. Avaloq is held by management and employees.

The Avaloq Banking System

Avaloq Banking System is an innovative and integrated IT platform which embraces modern banking practices. ompany pro f ile & commercial o ff ers C ompany

It is an ideal solution for asset managers, plus private, retail and com- mercial banks, wanting to increase their business efficiency and intending to protect their competitive advantage and long-term profitability. Avaloq Banking System ensures that individual financial service providers stand out from the crowd.

Its modular and open architecture provides comprehensive functionality,

© Photography Raoul Somers covering a variety of banking products, and enables the optimisation and Frédéric Kemp breakdown of the value chain. Country Manager Tel. : +352 26 49 34 90 Avaloq Banking System’s flexible design allows financial institutions to adapt e-mail : [email protected] swiftly to changing market conditions, including the ability to rapidly launch new products and implement new business models. employEEs The Avaloq Community – Network of Excellence in Luxembourg 10 Worldwide employees 560 The Avaloq Community is a competence-sharing forum for Avaloq custom- Number of references ers and Avaloq implementation partners. The members of this "network in Luxembourg 2 of excellence" jointly develop innovative and effective solutions at various SectOr Bank & Finance Industry levels, think about potential new business models, and can enter into col- ActivitIEs laboration if they wish. Joining the Community does not put the customer - Banking & Finance Solutions under any obligation. In specific areas of competence - for example financ- - Fund Management Solutions ing, portfolio management or trading - Community members can take an - Outsourcing Solutions active or a passive role, depending on whether they want to be a leader or a follower.

Avaloq Luxembourg S.à r.l. 20, rue Eugène Ruppert • L-2453 Luxembourg Tél. : +352 26 49 34 90 • Fax : +352 26 49 33 34 • www.avaloq.com • [email protected]

18 2009 Avaloq--IT-Bankers--210x297.ai 06.01.2009 10:13:04

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K Founded in 2003, Business Software Consulting (BSC) is dedicated to XMS is an STP Control Architec- enhance STP level in Back-offices’ daily control operations. ture, natively designed to deliver true generic reconciliations. These enhancements are achieved through the use of our ‘XMS’ soft- ware which acts as a flexible and scalable global STP Control Platform Based upon new technology stan- (XMS stands for eXtensible Matching System). dards, XMS is a truly open platform. On top of existing controls, reconcilia- XMS solutions are fully customizable to easily cope with customers’ tions, risks mastering and exceptions needs, bank’s requirements and their respective legal obligations. management modules, XMS offer all the necessary flexibility and evolution Developed products capabilities to cover any existing and Our portfolio of solutions ranges from ‘black-box’ systems up to con- future control / matching need. figurations supporting hundreds of simultaneous international users. As a Generic STP Control Architecture, our XMS can be seen as a “tool- box” already operating controls in the following fields :

ompany pro f ile & commercial o ff ers C ompany • Cash reconciliation (nostrii and internal accounts) • Securities reconciliations (transactions & Statement of Holdings) • Forex & Money Market (3-way confirmation reconciliation) • Operational Risk

Innovative aspects / Advantages XMS is able to integrate all standard and non-standard message for- mats : SWIFT, SIC & EUROSIC, SECOM, CODA, flat files (CSV, ...), Fabrice Thiels Responsable Commercial EXCEL, XML, EUCLID (Euroclear), ...

XMS uses User-defined values to handle comparison rules (matching SectOr Bank & Finance Industry criteria, control and others), risk attribution rules, alerting, searches and results sorting etc. ActivitIEs - Banking & Finance Solutions - Fund Management Solutions Also, taking advantage of its open architecture, XMS can be configured - Business Process Solutions to connect to other systems involved in the workflow (front, middle and - Finance Regulatory Solutions back office tools, inter-bank messaging tools). Information conveyed - Development Consultancy through different systems can then be permanently monitored in order and Services to guarantee smooth STP workflow. commercial contact Technical architecture Eric Belvaux Sales Manager • n-tier architecture, Tel. : +32 2 517 61 08 • JAVA based platform, e-mail : [email protected] • XML native design, • SQL RDBMS, • “in & out” multi protocols connectors

Business Software Consulting (BSC) Park Atrium – 11 Rue des Colonies • B-1000 Brussels • Belgium Tél. : +32 2 517 61 08 • Fax : +32 2 517 65 08 • www.businessoftware.biz • [email protected]

20 2009

Callataÿ & Wouters is a global, best-in-class provider of solutions and professional services for the Banking sector, with headquarters in Brus- sels and subsidiaries in several EMEA and Asian countries. Its solutions for multi-channel and core-banking – Thaler Banking Solutions - are installed in over 40 banks in 15 countries. In 2007, Callataÿ & Wouters closed a strategic partnership with SAP. Thaler is now deployed on the technology platform from SAP and integrated with SAP solutions for Accounting and Risk Management.

The Thaler product line offers multi-channel and core banking capabili- ties for retail banks, corporate banks and wealth management firms. The Thaler Wealth Management solution is a modular and fully inte- grated end-to-end package that helps wealth, investment, and asset management firms – along with financial advisors – serve all levels of affluent clients.

ompany pro f ile & commercial o ff ers C ompany Some lighthouse customer references for Thaler : Commonwealth Bank Australia, Rabobank, Sarasin, BNP Paribas, National Savings & Invest- ments, Dresdner Bank.

For further information : www.cw-thaler.com

Marc De Groote CEO Callataÿ & Wouters

employEEs in Luxembourg 50 Worldwide employees 515 SectOr ICT Service Provider ActivitIEs - Banking & Finance Solutions - Business Intelligence Solutions - Finance Regulatory Solutions - Outsourcing Solutions commercial contact Frédéric Stiernon Country Sales Manager Tel. : +352 46 65 48 209 e-mail : [email protected]

Callataÿ & Wouters 89 E, Pafebruch – Parc d’Activités Mamer-Capellen • L-8308 Capellen Tél. : +352 46 65 48 • Fax : +352 46 65 49 • www.cw-thaler.com • [email protected]

22 2009 ScAlAble, end-TO-end Banking Solution

‡ Retail, private and corporate banking capabilities ‡ Agility to serve growth and innovation ‡ Operational excellence ‡ Total risk management ‡ Run on SAP state-of-the-art technology www.cw-thaler.com Clearstream Services S.A.42,AvenueClearstream Services J.F. Kennedy•L-1855Luxembourg •Tél. [email protected] e-mail 24 T Head ofITExternalBusiness Michel Rodriguez contact commercial - - - Activités Secteur ICTServiceProvider au Luxembourg718 employés él. Managing Director Yves Baguet Outsourcing Solutions Solutions Datacenter &Infrastructure Banking &FinanceSolutions : +35224335098 : Fax

: +3522436324 34•www.clearstream.com •[email protected]

2009

Profil de l’entreprise et offres commerciales embourgeois en qualité de Professionnel du Secteur Financier (PSF de Lux- MinistèreaccréditéFinances Clearstreamle est des par Services rité etd'archivage électronique dedocumentsenrichissent cetteoffre. (SWIFT Service Bureau). Des solutions de gestion de réseaux, de sécu- IT Managed Services", les services ASP et SaaS, et les services SWIFT piliers trois sur repose Services L'offreClearstream (Trade andRiskManagement). Kondor+ applicative suite sa et Reuters Thomson avec et, agement) avec Information Mosaic et son offre cama™ (Corporate Actions Man- D'autres partenariats stratégiques viennent compléter cette offre SaaS Disaster RecoveryPlan. production24 de financier.monde du besoins les L'offre suivi au l'implémentation de va avec adéquation totale en complète fonctionnelle chaîne une couvre et front-office de (Odyssey) services A les Triple que ainsi Wouters) & tions financières qui reprend les services back-office de Thaler (Callataÿ Systems, Clearstream Services propose une solution SaaS aux - institu Management Asset Odyssey Wouters, & Callataÿ avec partenariat En aux institutionsfinancières. offrefinancière, propose une «SaaS» bancaireet l'informatique Clearstream Services, en partenariat avec deux spécialistes de Banking Software asaService d'affaires etdecapitalisation demarché. chiffrede terme en monde au boursière organisation grande plus la règlement-livraison et conservation de titres du groupe Deutsche Börse, Clearstream Services est le département IT de Clearstream, la branche À propos deClearstream Services la GestiondesServicesIT. ISO que même de Qualité de Gestion la pour comme répondant aux standards internationaux ISO 9001 monde, au réputées plus les certification de organisations des une Support). Clearstream Services est certifié par Det Norske Veritas (DNV),

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24, en passant par le support aux utilisateurs et le et utilisateurs aux support le par passant en 24, : / IEC 20000 IEC : +3522433 34 : les "Hosting and "Hosting les :

:2000 :2005 pour :2005

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TickIT TickIT Here

Flexible solutions, tailored to your needs. Relationship management, built on deeper understanding. Service excellence - that you can take for granted. Clearstream Services. Right here, where you need us.

IT Hosting and Managed Services - SaaS Solutions get more

10_Ad_Guide IT Banker (Here+IT 148,5x210).indd 1 19/12/08 11:41:03 © Photography Raoul Somers 26 e-mail Joël Vanoverschelde e-mail Hoeltgen Thierry contact commercial - - - - Activités Secteur Servicesfinanciers 127.000.000 Chiffre d'affaires employés Worlwide 165.000 au Luxembourg1.100 employés Partner Joël Vanoverschelde Partner Hoeltgen Thierry Financial Advisory Consulting Tax Audit : [email protected] : [email protected] Tél. : +352451451 •Fax

e Deloitte S.A.560,ruedeNeudorf •L-2220Luxembourg 2009 : +352451452 40-1•www.deloitte.lu •[email protected]

Profil de l’entreprise et offres commerciales entreprises majeures aumonde. personnes dans plus de 140 pays, notre groupe sert plus de 80% des premiers cabinets de services professionnels mondiaux. Avec 165.000 Deloitte S.A. est membre du réseau Deloitte Touche Tohmatsu, l’un des Program ™)afindeleurapporterlesmeilleures solutions. ogies (CIO Framework ™, Reverse engineering ™, Project Management nous mettons à la disposition de nos clients des outils et des méthodol- férentes lignes métiers de la firme. Concentrés sur la création de valeur, dif- les avec collaboration étroite en travaillant IT consultants 80 dont consultants 250 de forte est Luxembourg à Deloitte de présence La exigences desclientsenmatière desolutionsàsource unique. aux véritablement répondantpareille sans architectured'équipe une place en mettons nous l'entreprise, toute de compétences les grant que soient leur taille, leur profil géographique ou leurs besoins. En inté- plinaires nous permet de fournir une solution totale à nos clients, quels pluridisci talents nos de qualité La mondial. niveau au meilleurs les parmi classent se conseils de et consultance de services nos monde, le travers à pays 80 de plus dans collaborateurs 25.000 de Avecplus advisory, business&ITconsulting. dans les domaines suivants ajoutée, valeur haute à services des internationale et nationale clientèle une à délivre Deloitte ans, 50 de plus Depuis place. la de professionnels services prestatairespremiersde des l’un est Deloitte collaborateurs, 1100 de plus avec Luxembourg, Au

: audit, fiscalité, gestion des risques, - IT investments need appropriate decisions Can you improve your Return On Investment?

Businesses today face a definite need to optimise each IT decision and every IT investment. With IT becoming, more than ever, a strong competitive asset, companies cannot afford to have only a limited understanding of IT Returns on Investment (ROI).

At Deloitte, we have specialist IT consultants backed up by specialist business consultants. Our mission is to enhance your organisation’s performance, productivity and profitability through pertinent IT choices, then to implement these choices with you. By being a unique partner who can both advise on and implement solutions, we enable our clients to:

• Build a comprehensive IT plan in alignment with your overall business strategy

• Measure at any time the relevance of your IT choices and their conformity to your company’s IT strategy

• Achieve optimal IT solutions to meet the organisation’s ongoing needs.

Deloitte S.A. 560, rue de Neudorf L-2220 Luxembourg www.deloitte.lu

© 2008 • Deloitte S.A. • All rights reserved. e-mail Tél. 28 Riccardo Ricci contact commercial - - Activités Secteur ICTServiceProvider luxembourgeoises 48 Nombre employés Worlwide 530 au Luxembourg161 employés Tél. Sales Manager Riccardo Ricci Fund ManagementSolutions Banking &FinanceSolutions : +352461050-1 : +352461050-1 •Fax : [email protected] ERI Bancaire Luxembourg S.A.3b,boulevard du PrinceHenri•L-1724Luxembourg de

réfrences ( clients)

2009 : +3522242 •www.eri.ch • www.olympic.ch • [email protected]

Profil de l’entreprise et offres commerciales Information system,STP. réglementaire,Compliance Reporting Intelligence, Business bancaire, OPCVM-SICAV,externes, comptabilité sociétés, communication inter marché des changes, marché des capitaux, crédits, transferts), Agents (CRM), e-banking, Front-Office ités suivantes besoins Front, Middle et Back-office et offre, entre autres, les fonctionnal- les plus exigeants. Particulièrement évolutif, il assure la couverture des bancaires établissements les par marché du complet plus le comme multi-dates, multi-sites, Progiciel bancaire intégré et en temps réel, multi-langues, multi-devises, gasque etsuisse. Elle occupe la première place sur les marchés luxembourgeois, moné- se positionne comme leader dans le domaine des progiciels bancaires. Forte de plus de 530 collaborateurs hautement qualifiés, ERI Bancaire Monaco, Paris,SingapouretZurich. Elle est présente à Bruxelles, Genève, Londres, Lugano, Luxembourg, Bancaire se distingue par sa politique de proximité auprès de ses clients. financières d’Europe, ERI places grandes plus les sur implantée Bien et lesupportduprogiciel bancaire spécialisée dans la conception, le développement, la distribution internationale, dimension de société une est Bancaire ERI Built tosuityourbusiness. Banking Systempourleurplusgrandesatisfaction. 20 000 utilisateurs bénéficient chaque jour de la puissance d’OLYMPIC établissements financiers répartis dans 35 pays dans le monde et plus de et banques 280 de plus par choisi été OLYMPICa System Banking BANKING, UNIVERSAL BANKING, FUNDS AND TRUST, e-BANKING. du secteurs les dans international niveau au financiers, et bancaires établissements nombreux de par retenue traitement, d’analyse, d’aide à la décision et de contrôle, est la solution de d’outils éventail vaste son par de OLYMPICSystem, Banking nalisation. person­ de demande toute à également répond System Banking paramétrique, système son de flexibilité haute la à Grâce : Gestion de fortune (PAM), Customer Value Management est reconnu est System OLYMPICBanking / Marchés, Middle et Back-Office (titres, : OLYMPIC BankingSystem. PRIVATERETAILBANKING, OLYMPIC -

IT_News_148,5x210mm_ang_vecto.indd 1 7.8.2008 11:14:01 FRSGlobal : the only true supplier of global risk management and regulatory compliance solutions on a unified platform

Single or multi-country, risk and / or regulatory, branch or head office – FRSGlobal provides proven risk and regulatory compliance solutions to meet the financial market’s current and future demands.

FRSGlobal’s coverage includes both local prudential and global report- ing (IFRS / FinREP, Basel II / CoREP and MiFID) – which is achieved by leveraging a common DataFoundation to harness financial intelligence across an enterprise, while maintaining the country-specific require- ments.

The solutions from the FRSGlobal REPORTINGCentre enable financial institutions to address major regulatory and compliance requirements locally and globally, offering full coverage for over 30 countries. ompany pro f ile & commercial o ff ers C ompany The FRSGlobal RISKCentre solutions cover market risk, credit risk and operational risk and address Pillar II requirements such as liquidity Marc Gillis risk, interest-rate risk in the banking book, stress testing and scenario Sales Director EMEA South analysis and capital planning.

employEEs FRSGlobal has nearly 20 years of industry expertise and its solutions in Luxembourg 45 are used in over 1500 financial organisations - including 41 of the top Worldwide employees 450 50 global banking institutions. Number of rEfErences IN luxembourg 80 FRSGlobal is headquartered in Brussels with a further 19 other offices in North America, Europe, Dubai and Asia Pacific and Japan. SectOr Bank & Finance Industry ActivitIEs - Banking & Finance Solutions - Fund Management Solutions - Finance Regulatory Solutions

commercial contactS Marc Gillis Tel. : +352 621 22 03 28 e-mail : [email protected] Audrey Collignon Sales Executive Tel. : +352 661 84 00 46 e-mail : [email protected]

FRSGlobal Luxembourg S.A. 89F, rue Pafebruch • L-8308 Capellen Tél. : +352 26 19 10 45 • Fax : +352 26 19 10 30 • www.frsglobal.com • [email protected]

30 2009 Puzzle Globe A5 Ad 13.10.08:Layout 1 13/10/08 Page 1 Stop talking, start doing.

IBM Luxembourg is active in the sales, marketing, and delivery of all IT solutions developed by the IBM Corporation. Our entity Global Technol- ogy Services delivers IT infrastructure projects designed according to the specific requirements of our clients. Global Business Services per- forms business consulting missions as well as application development and system integration projects. IBM Services Financial Sector (ISFS) is IBM's subsidiary with 'Financial Sector Professional' (PSF) accreditation delivering services to the Luxembourg financial sector.

IBM Internet Security Systems Complex industry regulations and threats to revenue, reputation and operations have converged to make security and fraud chief concerns for financial companies. New business and technology initiatives carry inherent IT risk and must be balanced with the ongoing need to pre­ serve trust and protect reputation. Only a robust IT security program ompany pro f ile & commercial o ff ers C ompany enables banks and financial markets organizations to extend services securely. To be successful, security management should be part of a broader model of managing operational risk and fraud without adversely impacting business processes or customer services.

Besides security our areas of focus are : Hardware : the entire range of servers and storage,

© Photography Raoul Somers from the mainframe to blades. Pascal Lanser Software : Tivoli, Rational, Data management, Lotus, COGNOS. Director IBM Luxembourg Tel. : +352 36 03 85-1 Global Technology Services : e-mail : [email protected] • Business Continuity & Recovery Services • Storage Management • Security Management, including Internet Security Services employEEs • Site & Facility Management IN Luxembourg 195 • Server Management Worldwide employees 386,558 • Outsourcing Services SectOr ICT Service Provider ActivitIEs Global Business Services : - Banking & Finance Solutions • Development, maintenance and integration of applications - Business Intelligence Solutions • Consulting and implementations of financial packages - Business Process Solutions • Consulting and implementation of solutions - Security Solutions in Human Capital Management. - Datacenter & Infrastructure Solutions Global Financing : Leasing solutions for IBM and OEM products.

IBM Belgium S.A. Luxembourg Branch 1, Ceinture Um Schlass • L-5880 Hesperange Tél. : +352 36 03 85-1 • Fax : + 352 36 04 16 • www.ibm.com / be / en

32 2009 SECURES TALKING CONFERENCE ROOMS.

DOINGSECURES INFRASTRUCTURES. Every year, Hughes secures over one billion fi nancial transactions. To make sure their customers’ networks were secure, Hughes made a timetable. And a call to IBM. Net net? Security audit and compliance done ahead of schedule. Read the case study at ibm.com/doing/security STOP TALKING START DOING

IBM, the IBM logo and ibm.com are registered trademarks or trademarks of International Business Machines Corporation in the United States and/or other countries. Other company, product and service names may be trademarks or service marks of others. © Copyright IBM Corporation 2008. All rights reserved.

IBM_88128_210x297 Adv Security.indd 1 03-10-2008 10:42:32 Tél. 34 Jean DIEDERICH Eric CRABIE contact commercial - - - - - Activités Organisation andICT Secteur ConsultinginStrategy, luxembourgeoises >20 Nombre employés Worlwide 4000 au Luxembourg75 employés e-mail T e-mail T él. él. : +352263774 1•Fax Senior Manager Jean DIEDERICH Finance RegulatorySolutions Business Process Solutions Business IntelligenceSolutions Fund ManagementSolutions Banking &FinanceSolutions © Photography Raoul Somers : +35226377499 : +35226377420 Ineum Consulting LuxembourgS.A.41,zoned’activité AmBann•L-3372Leudelange : [email protected] : [email protected] de

réfrences ( clients)

2009 : +352263774 982•www.ineumconsulting.com •[email protected]

Profil de l’entreprise et offres commerciales fonctions quisont protection sociale, Transports et Immobilier) et les responsables de ces de Organismes Sport, Santé, public, Secteur médias, et munications et distribution, Energie, utilities et environnement, Middle market, Com- consommation grande de Produits Industrie, financières, (Institutions d’activités secteurs vos de experts les regroupeConsulting Ineum eurs économiques et les fonctions de l’entreprise. Lors de vos projets, sect- grands les dans expertise double une déploie Consulting Ineum d’information Plus continents. 5 les sur répartisbureaux 30 de plus de dispose qui et Uni Belgique, France, Maghreb, Luxembourg, Pays-Bas, Suisse, Royaume- unique. – Ineum Consulting – 1300 collaborateurs, présent en Australie, proposition de force spécifiques, représente une solutions des œuvre en mettre à capacité sa sur et clients ses de métiers des profonde connaissance la sur focalisée couvre, qu’elle services de gamme La en touteobjectivité. réalisation de leurs choix stratégiques, opérationnels et technologiques, et systèmes d’information. Ineum Consulting assiste ses clients dans la Ineum Consulting est une société de conseil en stratégie, organisation Et votrevisiondeviententreprise • • • • • • • • •

Marketing, salesetservices Stratégie Développement durable Subventions etfinancements Programmes complexeset solutionsd’entreprises Stratégie ettransformationdessystèmesd’information Ressources humainesetconduite duchangement Finance, comptabilitéetcontrôle degestion Opérations, performanceindustrielle tats-Unis - fait partie de Management Consulting Group Plc, Group Consulting Management de partie fait - États-Unis : www.ineumconsulting.com : et votre vision devient entreprise

De l’inspiration à l’idée, du projet à sa réalisation, votre vision devient entreprise

Pour devenir plus performantes, les organisations ont un besoin constant d’évolution. Dans ce cadre, Ineum Consulting se consacre exclusivement au métier du conseil. Car sans indépendance, la compétence ne saurait rester longtemps objective. Reconnus pour leur excellence et leurs connaissances sectorielles et organisationnelles, nos 1300 collaborateurs vous feront bénéficier, au travers de démarches collaboratives, de méthodologies et de références éprouvées au niveau national et international. Experts dans la conduite de programmes et projets de transformation, ils n’ont qu’un objectif : votre objectif.

www.ineumconsulting.com

Algeria - Australia - Belgium - France - Luxembourg - Morocco - Netherlands - Switzerland - UKI - USA pub recrutement 148-210.indd 1 5/01/09 17:24:59 e-mail T 36 Alain Picquet contact commercial - - - - - Activités Secteur EnterpriseServices 110.000.000 Chiffre d'affaires employés Worlwide 130.000 au Luxembourg900 employés él. Partner, HeadofAdvisory Alain Picquet Solutions Finance Regulatory Solutions Business Process Solutions Business Intelligence Solutions Fund Management Solutions Banking &Finance : +35222517910 : [email protected]

/ / / / / e Services Services Services Services Services (2007)

Tél. : +352225151-1 •Fax 2009 KPMG 9,AlléeScheffer •L-2520Luxembourg

Profil de l’entreprise et offres commerciales - - - - KPMG adéveloppédesoffres spécifiquestelles que Dans le monde de la banque et celui des fonds d’investissement, de performanceetgouvernance. rencontrées par ses clients et notamment aux impératifs de croissance, problématiques aux efficaces solutions des fournir à visant sationnels organi- et informatiques services de ensemble un développé a KPMG AUDIT, TAX &ADVISORY. KPMG propose sesservicesautourdetrois axesmajeurs KPMG, unpartenaire ITd’expérience fonds, l’agentdetransfert,latrésorerie. banque, lemétierdestitres, lagestiond’actif,l’administrationde La sélectionetl’implémentationdepackagesspécialisésdansla un élémentessentieldeceservice. l’ensemble delalégislationetdesinstructionsrégulateurs est fonctionnel deplusensophistiqué.Lacompréhension de La rédaction decahiersdeschargesdansunenvironnement informatique parrapportàlastratégiebusinessdel’entreprise. assurer unresponsable informatiquedel’alignement desastratégie La rédaction deschémadirecteur informatiqueoucomment vers unautre) La reprise denouveauxclients(migrationd’unprestataire : +352225171 •www.kpmg.lu : : © 2008 KPMG, the Luxembourg member firm of KPMG International, a Swiss cooperative. All rights reserved.

KPMG Who else ?

37042 ann A5 canard - It news sept 08.indd 1 3/09/08 11:24:19 Wealth Management front office & client centric solutions

New Access SA is a leader in the banking software industry and is spe- cialized in electronic document management with Logical Access®, in portfolio management with Olivia®, in banking relationship management with Branch® and in clients’ reports and legal document generation with Xeres. New Access runs operation in Singapore, Dubai and Luxembourg and is headquartered in Geneva, Switzerland.

The private banking landscape is changing and many banks in Asia and Switzerland already understood the fundamental need to re-invest in customer centric solutions. In doing so, even in difficult times, they prepare themselves to get the most of the new waves of HNWI and UHNWI popping up in offshore countries.

New Access is a Swiss headquartered private banking software com- ompany pro f ile & commercial o ff ers C ompany pany serving financial institutions in 19 countries. Our value proposition is the optimization of the front-office solutions and processes, with the following objectives :

Jean-François Bequevort Target and attract new customers by facilitating the prospect man- Managing Director agement cycle within the bank, by accelerating the account opening Tel. : +352 26 00 57 27 procedure, by managing segmented customized campaign,… e-mail : [email protected] Retain and serve existing client base by providing customer rela- tionship managers with superior tools and workbenches, by managing customer data (including central file, documents life cycle) in a business employEEs proactive way, by creating relevant profiling and segmentation (risk aver- IN Luxembourg 5-10 sion, portfolio strategy, …), by generating individual high quality dynamic Worldwide employees 90 statements, by personalizing each key relation,… SectOr Bank & Finance Industry Increase operational efficiency.In highly competitive situations, there ActivitIEs - Banking & Finance Solutions is a strong need to do more with less. Banks are today investing to get - Fund Management Solutions the most from hard to recruit CRM, facilitating their daily job and their - Business Process Solutions relationships with other departments such as compliance, customer - ERP & CRM Solutions services, IT. - ECM & Storage Solutions commercial contact Stéphane Grégoire Senior Consultant

New Access Luxembourg S.A. 46 A, avenue J.F. Kennedy • L-1855 Luxembourg Tél. : + 352 26 00 57 26 • Fax : +352 26 00 58 23 • www.newaccess.ch • [email protected]

38 2009 08_12_15_Luxembourg.pdf 6/01/09 16:35:15

www.newaccess.ch Orbium : Your partner of choice for implementing Avaloq Banking System

Orbium is a business and IT consulting company focusing exclusively on the financial services industry. Our mission is to help our clients grow the financial and operating performance of their financial services business.

We offer a range of services and products to help overcome business and IT challenges and to improve the effectiveness of our clients’ opera- tions in the financial services industry.

A poorly implemented system is no use to anyone, but equally a per- fectly built system is useless unless employees know how to make the most of it. Through their breadth of experience and skill sets, our consultants are able to tackle such challenges to achieve the results our clients expect. ompany pro f ile & commercial o ff ers C ompany

On top of consulting services, Orbium has leveraged its field experience to develop niche products that meet the specialized needs of banks and insurance companies. Our products portfolio consist of :

• SecurEasy™, that helps manage Avaloq security in an improved and more convenient way. © Photography Raoul Somers Ignacio Ramos Herman • abaCal Insurance™, a universal rating system, that helps shape Head of Orbium products, rules and calculations for insurance companies within a single Luxembourg Office central and integrated software. Tel. : +352 27 12 09 01 e-mail : • abaCal Risk Management™, an external application that allows [email protected] users to calculate quantitative risks by using either standard legal mod- els and scenarios or internal models and scenarios specific to each company. employEEs IN Luxembourg 18 Worldwide employees >100 SectOr Bank & Finance Industry ActivitIEs - Banking & Finance Solutions - Development Consultancy and Services - IT Training Services

ORBIUM Sàrl Route de Trèves 2 • L-2633 Senningerberg • Tél. : +352 27 12 09 01 Fax : +352 27 12 09 50 • www.orbiumgroup.com • [email protected]

40 2009 www.orbiumgroup.com Zurich I Geneva I Luxembourg

Your Avaloq implementation partner

Orbium is a business consulting company focusing exclu- sively on the financial services industry. By sharing our in- dustry expertise and extensive business and IT knowl- edge, we help our financial services clients to successfully negotiate their business and technical challenges.

Orbium provides a wide range of services and specialized products. Our services cover mainly process improvement, as well as a broad range of IT consulting services ranging from IT strategy to system implementation. A strong and broad partnership with Avaloq Evolution AG makes us a leader in Avaloq Banking System implementations. Our prod- ucts cover the specialized IT or business needs of our cli- ents.

As a true partnership, Orbium is financially independent and is highly committed to the success of its clients who are served from our offices in Luxembourg, Zurich and Geneva.

Orbium Sàrl Route de Trèves 2, L-2633 Senningerberg

[email protected] PricewaterhouseCoopers Luxembourg helps you to develop new business opportunities.

PricewaterhouseCoopers Luxembourg (www.pwc.com / lu) has about 1,800 professionals from 49 different countries. PricewaterhouseCoo- pers (www.pwc.com) provides industry-focused assurance, tax and advisory services to build public trust and enhance value for its clients and their stakeholders.

PricewaterhouseCoopers relies on high quality specialists with a long­ standing professional history and credibility in the Private and Corporate Banking sectors. In the more recently developed PFS sector, we are today recognised for having developed the competencies and know- how of an increasingly diversified and complex environment.

Our banking and PFS specialists offer a broad range of audit, tax and advisory services allowing local players to efficiently respond to the ompany pro f ile & commercial o ff ers C ompany economic and legal dynamics of the Luxembourg marketplace.

As at today, PricewaterhouseCoopers holds a pre-eminent position in the marketplace. We audit around 35% of Luxembourg banks and maintain a close relationship with the banking sector as a whole. Within the PFS sector, we audit 48 entities out of 227 entities, as at the end of May 2008.

Our different groups of specialists are fully aware of the latest legal and Gian Marco Magrini regulatory texts and foresee the business implications and necessary Advisory, Banking, actions to be taken into account. PricewaterhouseCoopers Luxembourg We contribute to the market with meaningful thought leadership and leading publications in the Luxembourg banking and PFS sectors. employEEs “PricewaterhouseCoopers” refers to the network of member firms of IN Luxembourg 1800 PricewaterhouseCoopers International Limited, each of which is a sepa- Worldwide employees 155,000 rate and independent legal entity. SectOr Enterprise Services ActivitIEs - Banking & Finance Solutions - Fund Management Solutions - Business Process Solutions - Finance Regulatory Solutions - ERP & CRM Solutions © 2009 PricewaterhouseCoopers S.à r.l. All rights reserved. PricewaterhouseCoopers refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity.

PricewaterhouseCoopers S.à r.l. 400, route d’Esch • L-1014 Luxembourg Tel. : +352 49 48 48-1 • Fax : +352 49 48 48-2900 • www.pwc.com / lu • [email protected]

42 2009 The question isn’t “Where am I going?”, it’s “How do I get there?”.*

In the financial services industry, due to increasing For more information, please contact: complexity and fundamental change, choosing the Gian Marco Magrini right strategy is important. But it’s only the start. +352 49 48 48-2509 Implementation linked to constant innovation will be [email protected] the true key to success. At PricewaterhouseCoopers www.pwc.com/lu we offer thought leadership to companies through our multidisciplinary, global approach, helping them to identify the drivers of change and to leverage the opportunities that these present. To find out more about how we can help you maximise shareholder value visit www.pwc.com/lu

© 2009 PricewaterhouseCoopers S.à r.l. All rights reserved. PricewaterhouseCoopers refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity. *connectedthinking is a trademark of PricewaterhouseCoopers LLP.

0376 PwC-IFS-Ann-A5-ITNews_def.indd 1 30/12/08 16:01:24 Tél. Siemens IT Solutions and Services FinanceS.A. RuedesPeupliers•L-2328Luxembourg 20-Hamm Siemens ITSolutions andServices © Photography Raoul Somers - - - - - Activités Secteur ICTServiceProvider ANDServices • Finance ANDServices • au Luxembourg51 employés e-mail 44 T Chief ExecutiveOfficer Philippe Houssier : +35243 843803•Fax él. Outsourcing Solutions and Services Development Consultancy Security Solutions Business Process Solutions Banking &FinanceSolutions Siemens ITSolution (entité PSF) Siemens ITSolution : +35243 843803 : [email protected]

: 21 : 30

2009 : +35243 843875•www.siemens.lu

Profil de l’entreprise et offres commerciales voir répondre aux besoins du secteur financier en offrant un portefeuille Siemens IT Solutions and Services Finance s'est organisée afin de pou- leur infrastructure. leurs clients, à minimiser leurs risques ainsi qu’à consolider et à simplifier de proches plus être à réactives, devenir à banques les aidons Nous dans unmondeenperpétuelleévolution. solutions qui leur sont spécifiques,les aidant ainsi à gérer leur business des avec assurances et banques des priorités aux répondons Nous méthodes cohérentes quiontdéjàfaitleurpreuve. des et principes des sur basées intégrées solutions des délivrer de capacités les possède société la mondiale,présence cette de Forte faisons égalementappelàdesressources Siemensglobales. Afin d'assurer une flexibilité maximale tout en maîtrisant les coûts, nous savoir-faire.de et compétences réseaude trèslarge un sur s'appuyer 190de peut plus pays, dans présence sa par de qui, local acteur un IT, besoins vos gérer pour confiance de partenaire un sommes Nous formation etdelacommunication. l'in- de domaines les dans professionnels services offre des et financier secteur au s’adressespécifiquement Finance Services and Solutions IT PSF,statut son Avec Services. Siemens and Solutions IT Siemens de 100% à filiale une est Finance Services and Solutions IT Siemens catives soutenantlagestiondeleursactivités. construction et le maintien de leur infrastructure et des solutions appli- la pour quotidien au présencenotre sur compter peuvent clients Nos Management. Contentd'Entreprise et Intelligence Business de communication, de Il s'agit également d'IT outsourcing, de Managed Services, de solutions collatéral. encore ou crédit de marché, de soit qu’il risque du gestion d'accès (biométrie, authentification, ...), de sécurité de transaction, de ses et complémentaires diver sont solutions Ces ajoutée. valeur réelle à variées solutions de ; il s'agit par exemple de solutions de sécurité / it-solutions / •[email protected] -

Answers all along your value chain

PUB SITS

Siemens IT Solutions and Services Finance IT Solutions for the Financial Sector

www.siemens.lu/it-solutions-finance Temenos : The banking software company

Founded in 1993 and listed on the main segment of the Swiss Stock Exchange (SWX : TEMN), Temenos Group AG is a leading provider of integrated modular core banking systems. We serve more than 600 customers in over 120 countries, supported by 44 offices with more than 2,300 staff made up of over 60 nationalities.

Temenos is the world’s leading supplier of packaged banking software. We offer modern, innovative and award-winning banking systems, which enable our clients to grow their business, manage costs and manage risk.

We are the only software company that has committed to banking as its sole domain and we live or die by the success of our banking sys- tems. This success depends on our ability to offer specialised domain

ompany pro f ile & commercial o ff ers C ompany expertise. We do not dilute this expertise by serving other industries.

Our systems are based on the latest open technology and not aligned to any particular hardware, server or database technology. This results in flexibility, reduced risk and ensures that our clients have choice in the technical infrastructure on which they run our systems.

Our T24 Model Bank product is preconfigured with industry best © Photography Raoul Somers practice built-in, enabling fast and predictable implementations with Yves Compan immediate, measurable benefits. Business Development Manager We provide a true core banking package, which is upgradable through our yearly release programme, so our clients can avoid the obsoles- employEEs cence inevitable with many legacy systems. IN Luxembourg 53 SectOr ICT Service Provider We take our responsibilities seriously – as a supplier, business partner, ActivitIEs employer and global organisation. - Banking & Finance Solutions - Business Process Solutions We are aware that this success depends in turn on our investing in - Development Consultancy our products and people to ensure that they continue to support your and Services requirements into the future. commercial contact We will continue to invest for the long term and we invite you to talk Yves Compan Tél. : +352 22 03 51 52 to us to see how our investment can benefit your organisation. e-mail : [email protected]

TEMENOS West Side Village, 89D rue Pafebruch • L-8308 Capellen Tél. : +352 22 03 51 • Fax : +352 22 05 23 • www.temenos.com

46 2009 Enabling growth

With TEMENOS T24 your core system goes on adapting and growing in tune with your changing business environment.

Temenos has implemented more than 600 core systems in 120 countries, across all banking sectors. T24 supports operations in the Retail, Corporate & Correspondent, Universal, Private, Islamic and Microfinance & Community banking markets, from the largest international banking groups through to local community banks. The T24 Model Bank delivers a system which is tailored to match the specific requirements of your sector. It includes pre-parameterised configurations which encapsulate the shared experience and best practice of existing Temenos clients operating in your sector – a huge amount of experience from your peers in the industry. This means a safe, rapid and cost-effective core system implementation which enables you to deliver business benefits faster... in as little as three months in fact. So let Temenos concern itself with your core system implementation while you focus on the business of banking ... wherever you are.

Retail Corporate & Correspondent Universal Private Wealth Management Islamic Microfinance & Community www.temenos.com Phone Luxemburg: +352 220 351 | Fax Luxemburg: +352 220 523 | Email: [email protected]

TEMENOS, TEMENOS, The Banking Software Company and TEMENOS T24 are trademarks of TEMENOS HEADQUARTERS SA TEMENOS T24 is a registered trademark of the TEMENOS Group of companies and is referred to in this advertisement as “T24” Annuaire des entreprises

Tél. : +352 46 10 50-1 Fax : +352 22 42 22 Avaloq Callataÿ & Wouters www.eri.ch Luxembourg S.à r.l. 89e, Pafebruch www.olympic.ch 20, rue Eugène Ruppert Parc d’Activités Mamer-Capellen [email protected] L-2453 Luxembourg L-8308 Capellen Tél. : +352 26 49 34 90 Tél. : +352 46 65 48 Ernst & Young Fax : +352 26 49 33 34 Fax : +352 46 65 49 7, Parc d’Activité Syrdall www.avaloq.com www.cw-thaler.com L-5365 Munsbach Tél. : 4 21 24 1 [email protected] [email protected] Fax : 4 21 24 5555 CETREL www.ey.com / lu Bravura Solutions 10, Parc d’Activité Syrdall [email protected] 6d, route de Trèves L-5365 Munsbach Exigo L-2633 Senningerberg Tél. : 3 55 66-1 11, rue de Bitbourg Tél. : 26 10 62-1 [email protected] L-1273 Luxembourg Fax : 26 10 62-20 www.cetrel.lu www.bravurasolutions.com Tél. : 2 70 43 11 Fax : 26 43 26 07 [email protected] www.exigo.lu [email protected] BSB Luxembourg Clearstream Services 7, rue des Mérovingiens S.A. Fernbach - Software z.a. Bourmicht 42, Avenue J. F. Kennedy 1a, parc d’activité Syrdall L-8070 Bertrange L-1855 Luxembourg L-5365 Munsbach Tél. : 47 57 39 Tél. : +352 24 33 24 34 Tél. : 40 22 44-1 Fax : 47 03 61 Fax : +352 243 63 24 34 Fax : 40 22 44-310 www.bsb.com www.clearstream.com www.fernbach.com [email protected] [email protected] [email protected] Financial Objects 73 Avenue de la Gare Deloitte S.A. L-1450 Luxembourg 560, rue de Neudorf Tél. : 26 52 16 97 L-2220 Luxembourg www.finobj.com Business Software Tél. : +352 45 14 51 Consulting (BSC) Fax : +352 45 14 52 40-1 Park Atrium www.deloitte.lu 11, rue des Colonies [email protected] B-1000 Brussels FRSGlobal Belgium Luxembourg S.A. Tél. : +32 2 517 61 08 ERI Bancaire 89f, rue Pafebruch Fax : +32 2 517 65 08 Luxembourg S.A. L-8308 Capellen www.businessoftware.biz Tél. : +352 26 19 10 45 3b, boulevard du Prince Henri Fax : +352 26 19 10 30 [email protected] L-1724 Luxembourg

48 2009 www.ids-scheer.lu Logica Luxembourg SA www.frsglobal.com [email protected] 7, zone d’activités Bourmicht [email protected] L-8070 Bertrange Fujitsu Services Tél. : 26 51 47 1 Fax : 26 51 47 40 3, rue Jean Piret www.logica.com / luxembourg L-2350 Luxembourg (Lëtzebuerg) Ineum Consulting Tél. : 49 00 91-1 Luxembourg S.A. [email protected] 41, zone d’activité Am Bann Fax : 48 06 41 L-3372 Leudelange Midas lu.fujitsu.com Tél. : +352 26 37 74 1 Asset Management [email protected] Fax : +352 26 37 74 982 37, val St André L-1128 Luxembourg Hewlett Packard www.ineumconsulting.com Tél. : 25 07 50-214 51-53, Avenue Colonel Picquart [email protected] Fax : 25 07 50-216 B- 1030 Schaerbeek www.midas-asset.com Belgique Information Mosaic 241, route d’Arlon Tel : +32 2 242 72 20 [email protected] L-1150 Luxembourg Fax : +32 2 242 01 70 Tél. : 26 25 7770 Misys International www.hp.com / be Fax. : 26 25 7771 Banking Systems www.informationmosaic.com 287-289, route d’Arlon [email protected] L-1150 Luxembourg Tél. : 45 33 99-1 IBM Belgium S.A. IGEFI Fax : 45 33 99-201 Luxembourg Branch 7, rue des Primeurs www.misys.com / luxembourg 1, Ceinture Um Schlass L-2361 Luxembourg [email protected] L-5880 Hesperange Tél. : 26 44 21-1 Tél. : +352 36 03 85-1 Fax : 26 44 21-44 Fax : + 352 36 04 16 www.igefi.lu www.ibm.com / be / en [email protected] i-flex solutions New Access Oracle Financial Services Software Luxembourg S.A. 17, Square Edouard VII KPMG 46a, avenue J.F. Kennedy F- 75009 Paris 9, Allée Scheffer L-1855 Luxembourg France L-2520 Luxembourg Tél. : + 352 26 00 57 26 Tél. : +33 1 53 43 91 86 Tél. : +352 22 51 51-1 Fax : +352 26 00 58 23 Fax. : +33 1 53 43 94 94 Fax : +352 22 51 71 www.newaccess.ch www.iflexsolutions.com www.kpmg.lu [email protected] [email protected] Linedata Services Norkom Europe 10, rue C.-M. Spoo IDS Scheer Luxembourg 329, Geldenaaksebaan L-2546 Luxembourg 89d, Parc d’Activites Capellen B-3001 Heverlee Tél. : 29 56 65-1 L-8308 Capellen Belgique Fax : 29 56 65-250 Tél. : 31 94 31-1 www.linedata.lu Tél. : + 32 16 38 78 80 Fax : 31 94 46 [email protected] www.norkom.com

2009 49 Annuaire des entreprises

Odyssey Asset www.sungard.com Management Systems [email protected] 26-28, rue Edward Steichen Siemens IT Solutions esp. Kirchberg Eolis and Services Finance Symantec L-2540 Luxembourg S.A. 224, rue I. Meyskens Tél. : 42 60 80-1 20, rue des Peupliers B-1780 Wemmel Fax : 42 91 92 L-2328 Luxembourg - Hamm Tel : +32 2 531 11 40 www.odyssey-group.com Tél. : +352 43 84 38 03 Fax : +32 2 713 17 00 [email protected] Fax : +352 43 84 38 75 www.symantec.be www.siemens.lu / it-solutions / Brussels_reception@syman- [email protected] tec.com ORBIUM Sàrl Sogeti Tata Consultancy 2, route de Trèves 36, route de Longwy Services L-2633 Senningerberg L-8080 Bertrange 89d, parc d’activité Capellen Tél. : +352 27 12 09 01 Tél. : 31 44 01 L-8308 Capellen Fax : +352 27 12 09 50 Fax : 26 31 12 92 Tél. : 26 10 11 www.orbiumgroup.com www.sogeti.lu Fax : 26 10 19 50 [email protected] [email protected] www.tcs.com / lu [email protected] Sopra Group Pricewaterhouse 326, Avenue Louise - Boîte 29 Telovia Coopers S.à r.l. B-1050 Ixelles 9, rue des Trois Cantons 400, route d’Esch Belgique L-8399 Windhof L-1014 Luxembourg Tél. : +32 2 641 96 96 Tél. : 26 10 88 16 Tel. : +352 49 48 48-1 Fax. : +32 2 641 96 97 www.telovia.com Fax : +352 49 48 48-2900 www.sopragroup.com [email protected] www.pwc.com / lu [email protected] [email protected] Sun Microsystems Profidata Services Financial Sector 1b parc d’activité Syrdall 77-79, parc d’activ. Capellen L-5365 Munsbach L-8308 Capellen TEMENOS West Side Village, Tél. : 27 07 37 Tél. : 49 11 33-1 89d, rue Pafebruch www.profidatagroup.com Fax : 49 11 33-33 L-8308 Capellen [email protected] lu.sun.com Tél. : +352 22 03 51 [email protected] Real Solutions Fax : +352 22 05 23 33, route d’Eich SunGard Systems www.temenos.com L-1461 Luxembourg Luxembourg Tél. : 43 65 22-1 7, route de Trèves Fax : 42 26 38 L-2632 Luxembourg www.real.lu Tél. : 43 61 81-1 [email protected] Fax : 43 61 81-216

50 2009 Transformez vos données d’entreprise en un nouveau type d’énergie.

Découvrez Microsoft® SQL Server® 2008. Exploitez la puissance de l’explosion de données. Ces dernières années, les formats de données que vous avez dû traiter, en plus du volume de données pur, ont explosé. Avec le nouveau SQL Server 2008, vous pouvez tirer parti de la puissance inexploitée de cette explosion en intégrant, gérant et générant sa puissance au profi t de vos utilisateurs fi naux comme vous ne l’avez jamais fait auparavant. Mesurez la puissance que vous pouvez offrir aux utilisateurs fi naux sur sqlserverenergy.be

2236_M_FR_210x148 1 1/6/09 12:56:17 PM Adaptable banking systems

With TEMENOS T24 your core system goes on adapting and growing in tune with your changing business environment.

Temenos has implemented more than 600 core systems in 120 countries, across all banking sectors. T24 supports operations in the Retail, Corporate & Correspondent, Universal, Private, Islamic and Microfinance & Community banking markets, from the largest international banking groups through to local community banks. The T24 Model Bank delivers a system which is tailored to match the specific requirements of your sector. It includes pre-parameterised configurations which encapsulate the shared experience and best practice of existing Temenos clients operating in your sector – a huge amount of experience from your peers in the industry. This means a safe, rapid and cost-effective core system implementation which enables you to deliver business benefits faster... in as little as three months in fact. So let Temenos concern itself with your core system implementation while you focus on the business of banking ... wherever you are.

Retail Corporate & Correspondent Universal Private Wealth Management Islamic Microfinance & Community www.temenos.com Phone Luxemburg: +352 220 351 | Fax Luxemburg: +352 220 523 | Email: [email protected]

TEMENOS, TEMENOS, The Banking Software Company and TEMENOS T24 are trademarks of TEMENOS HEADQUARTERS SA TEMENOS T24 is a registered trademark of the TEMENOS Group of companies and is referred to in this advertisement as “T24”