THE UNIVERSITY OF NEW MEXICO

2007-2008

ANNUAL REPORTS

Volume VI ANNUAL REPORTS 2007-2008

VOLUME VI

PAGE

VICE PRESIDENT FOR ADVANCEMENT UNIVERSITY DEVELOPMENT ...... NOT SUBMITTED UNIVERSITY COMMUNICATIONS & MARKETING ...... 1 ALUMNI RELATIONS ...... 3 CORPORATE FOUNDATION RELATIONS ...... NOT SUBMITTED ADVANCEMENT TECHNOLOGY ...... 19 I

VICE PRESIDENT FOR STUDENT AFFAIRS ACCESSIBILITY SERVICES ...... 26 ADMISSIONS & RECRUITMENT ...... NOT SUBMITTED AFRICAN AMERICAN STUDENT SERVICES ...... 31 AMERICAN INDIAN STUDENT SERVICES ...... 36 CAMPUS OFFICE OF SUBSTANCE ABUSE PREVENTION (COSAP) ...... 41 CAREER SERVICES ...... 44 CHILDREN'S CAMPUS FOR EARLY CARE & EDUCATION ...... 53 COLLEGE ENRICHMENT PROGRAM ...... 56 DEAN OF STUDENTS ...... 61 EL CENTRO DE LA RAZA ...... 73 LATIN AMERICAN INITIATIVES ...... 87 MENTORING INSTITUTE ...... 89 PARENT RELATIONS OFFICE ...... 90 POLICE ...... 93 RECREATIONAL SERVICES ...... •••••.••.••.•.....•.....••.•.•.•.•...... •.•...... •..•••.••••••••••••.. 96 RECRUITMENT SERVICES ...... NOT SUBMITTED SCHOLARSHIP OFFICE ...... 99 SPECIAL PROGRAMS ...... NOT SUBMITTED STUDENT FINANCIAL AID ...... 101 STUDENTHEALTHCENTER ...... : ...... 113 STUDENT SUPPORT SERVICES & UPWARD BOUND ...... NOT SUBMITTED STUDENT UNION ...... : ...... 153 WOMEN'S RESOURCE CENTER ...... 165

End University Communication & Marketing

University Communication and Marketing Annual Report 2007- 2008

Significant developments during the academic year, 2007-08 With the arrival of President David J. Schmidly, the directors of Communication and Marketing were moved into the presidential suite of offices in order to have greater access to the administration!. The new administration requested more publications, webcasts, town halls and other communication vehicles. The unit also began work with Washington consultant Mike Collins who undertook a communication audit and reorganization report. UCAM sent out an RFP for a branding evaluation and campaign, which was awarded to the McKee/Wallwork agency. Work began spring 2008. UCAlvi staff inaugurated UNM LNE! Podcasts, UNM presence on MySpace, YouTube and FaceBook, and the Flickr page.

Significant plans and recommendations for tlte near future The Collins Communication Audit featured plans for an expansion of University Communication and Marketing, both in personnel and operating budget. The 2008-09 budget did feature an additional $500,000 for communication and marketing activities. However, that money was held back in anticipation of financial needs due to the economic downturn. So the department has the plans but no budget to implement.

Appointments to Staff Matthew Carter, Web Site Administrator, transferred from IT into UCAM (half-time) on January 15, 2008. He went full time with UCAM on March 1, 2008

Staff Separations Sabra Jane Basler, Transportation/Construction Facilitator, retired on July 31, 2007. Laurie Mellas, Sr. University Communication Representative, resigned Nov. 30, 2007 to become manager of Parent Relations.

Publications of the unit: Schmidly Inaugural materials UNM Today President's Annual Report President's monthly report to Regents Economic In1pact ofDNM UNM lnlpact brochure Visitor Guide Quantum (writing and design) Legislative brochure President's Finance & Expenditures Report Recruitment Preview and Sneak Preview (writing and design)

The University of New Mexico • MSC04 2545 • 1 University of New Mexico • Albuquerque, NM 87131·0001 • Phone 505.277.1989 • Fax 505.277.8978 • www.unm.cdu \'qclcomc Center at Cornell Parking Structure, Building 198 Outside Professional Activities of Staff

Susan McKinsey: continued involvement with Council for the Advancement and Support of Education -presented at CASE Media Relations conference in Chicago, March 2008. Attended Governor Richardson's Conference on Higher Education, October 2007.

Cinnamon Blair: attended AMA Symposium on the Marketing of Higher Education in San Diego, November 2007

Karen Wentworth: active in the NM Public Relations Society of America (PRSA) and Albuquerque Press Women. Attended CASE Conference for Senior Communications Representatives in late spring, 2007. Attended Governor Richardson's Conference on Higher Education, October 2007.

Robin Camarda: served as chair of ReBranding Committee ofNMAMA and attended AMA Symposium on the Marketing of Higher Education in San Diego, November 2007

Steve Carr: attended the PRSA International Conference in Philadelphia, October 2007. Frequently atneds NM PRSA luncheons. Attended Governor Richardson's Conference on Higher Education, October 2007. Community service: Spirit of Giving Toy Drive benefiting Toys for Tots.

Sari Krosinsky: Took Photography 187 & 188 for professional development. Attended New Mexico Press Women Convention in Los Alamos, Spring 2008. Elected to the NM Press Women Board of Directors, Spring 2008

Benson Hendrix: Served as a guest panelist on communication professions for intro C&J classes. Attended the 2007 CASE District N conference in Little Rock and was a presenter at the SW District Conference, also in Little Rock. Served as co-chair of the NM PRSA Fall2007 conference.

Carolyn Gonzales: Worked with students from Fray Luca Paccioli University in Cuernavaca during their month-long exchange in ABQ in April, 2008. As member of the Cross-Border Issues Group, traveled to Mexico in June 2008, working with students. Frequent guest speaker at several C&J classes.

Outside sponsored research

Not applicable.

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ALUMNI RELATIONS OFFICE/ALUMNI ASSOCIATION Annual Report July 1, 2007-June 30, 2008 Karen Abraham, Associate VP/Executive Director

The alumni of a university significantly affect its present vitality and future strength. As part of the University's overall advancement effort, the alumni relations program is critical. It needs the support of alumni volunteers who, together with the staff, help the institution achieve its goals and maintain positive relations with the alumni population.

The University of New Mexico Alumni Relations Office has two complementary missions: 1) to provide a means for the University to communicate with and serve alumni and 2) to provide a means for alumni to communicate with and serve the University. The underlying intent of this partnership is to ensure the University of New Mexico's continued excellence and to communicate that excellence to others.

The University of New Mexico Alumni Association and the Alumni Relations Office are the primary and most important link between the University and more than 143,000 alumni.

Through its services, progran1s and partnerships, the Alumni Relations Office strives to promote positive feelings, understanding, and support for the University. The progran1s of the Alumni Relations Office and the Alumni Association can be categorized by 1) service to alumni 2) service to the University and 3) service mutually beneficial to both alumni and the University. The highlights of such alumni programs over the 2007-2008 academic year follow.

ALUMNI ASSOCIATION OFFICERS 2007-2008

President: Lillian Montoya-Rael President-Elect: Judy Zanotti Treasurer: John Garcia Past-President: Roberto D. Ortega

CHAPTER ACTIVITIES

The June Council Leadership Meeting brought with it many new faces from chapters around the country - in addition to those who have been working on behalf of the Alumni Association for a number of years. Chapter leaders and representatives from Atlanta, Austin, Los Angeles, New York, Northern California, San Diego, Washington, DC and the Architecture and Planning and Alumni Band constituency groups were in attendance. There were 17 total participants including special guests Bob and Geri Werdig from Washington, D.C., who have long hosted the Green Chile Roast and Taco Picnic for the DC area. Three major areas were the focus of the meeting: Green chile roasts, student recruitment and scholarships. Guest speakers included Karen Abraham who spoke about the new direction the University will take under President Schmidly; and Michael Kingan, VP of Advancement, on UNM's upcoming Capital Campaign.

The Alumni Relations office staff continues to meet with constituent groups interested in starting or re-starting new chapters. The current Chapter Presidents include: Christian Diener, Atlanta; Bill Renfro, Austin; J.D. Salazar, Chicago; Randy Gregg, Dallas; Gary Repetto, Denver; Ed Zamora, Houston; Clara Padilla-Silver, Las Vegas; Patrick Conroy, Los Angeles; Enrico Gonzalez del Campillo, New York; Manny Cortez, Norcal; Mickey Corona, San Antonio; Marlene Giles, San Diego; Jan1es Anthony, Seattle; Larry Harris, Washington; Patrick Gay, Architecture and Planning; Derek Warren, Alumni Band; Elaine Dils, Dental Hygiene; Bryan Stewart, Engineering and Janice Ruggiero, Alumni Lettermen.

Six Lobo Day events were held across fue United States in early 2008 to commemorate the University's founding on February 28, 1889. The Northern California Chapter started things off on February 23'd as they welcomed Dr. Breda Bova, who spoke on the University and the new initiatives being undertaken by President Schmidly and his administration. The Austin Chapter area gathered at the home of Alyce and Terry Richardson on February 24th. UNM English Professor Mary Power did a presentation about author James Joyce. The Washington, DC Chapter hosted Alumni Association President Lillian Montoya-Rael, on March 30th. Lillian spoke about the Alumni Association and the new administration of President Schmidly. The Los Angeles Chapter invited UNM History Professor Paul Hutton to their Lobo Day event on May 3'd. Professor Hutton wowed attendees with his tales of Kit Carson. The San Diego Chapter wrapped up the Lobo Day season on May 4th as they hosted past UNM President, Dr. Richard Peck.

Chapter sponsored Green Chile Roasts were held in 7 cities where approximately 650 alums participated and purchased 7,000 pounds of chile. Proceeds go to chapter Amigo Endowment Scholarship ftmds. Participating chapters were Los Angeles, Las Vegas, Washington DC, Austin, Atlanta, Chicago and Northern California.

ALU~ILETTE~AN

The UNM Alumni Lettermen ended 2007 with 258 dues paying members and a total of $24,500 collected in membership fees. Six new lifetime lettermen were armounced: Jim Hulsman, Scott Grady, Ryan Mummert, Philip Ortiz, Kent Jones and Randy Castellano.

The Alumni Lettermen's Board of Directors for 2008 includes: President-Janice Ruggiero, President elect-Jason Bousliman, Treasurer-Jill Trujillo, Secretary-Scott Jones, and Past President-Mark Moores. Directors include: Ryan Mummert, Frank Sedillo, Julie Moss, Rick

2 Ronquillo, Sue MacEachen, Scott Dotson, Nikki Lobato, George Brooks, Alan Dils, Larry Ryan, Greg Remington, Tim Cass, Klint Hall, Patricia Avilla, Chip Smith, Willie Barry, Scott Creagan, George Scott, Brandon Altman, Bob Kelly, Dale Scott and Mike Smith. Subcommittees have been formed to assist the Board with its various activities.

Annual events for the Alumni Lettermen's Association included 7 home football game tailgates, the UNM Coaches Appreciation Reception and a Senior Athlete Reception where honor cords were given to graduating athletes.

1 The 2007 UNM Athletic Hall of Honor dinner was held on September 6 h at the University of New Mexico Student Union Ballroom. The 2007 Athletic Hall of Honor inductees were:

Gregory Brown, Basketball Tim Garcia, Tennis Mark Johnson, Baseball Jamie Koch, Football and Track Pauline Manser, Volleyball

Posthumous:

John Bridgers, former Athletic Director Bill Stockton, UNM Coach

Others honored at this year's event were: Matt and Mark Henry Track and Field for Coaches of the Year; Jodi Ewart, golf and Ashley Lowery, soccer for Female Athletes of the Year; and Male Athlete of the Year, Lars Loseth, member of both the Ski and Soccer teams. Weldon Hunter was the recipient of the Distinguished Service Award.

Three other recognitions were made. Frank Sedillo for his scholarship fund which has grown to $10,000.00. The Ralph Youngberg family presented a check to add to The Youngberg Endowment for golf scholarships in the amount of $41,000.00. Kim Feldman, Associate Director, Alumni Relations Office, was honored with an honorary letterman designation.

YOUNG ALUMNI

The Young Alumni Association continues to concentrate on the three main areas of their mission and goals: professional development, community service and social networking. They are developing plans to fundraise in an effort to form scholarship opportunities for young alunmi to continue their higher education. They look forward to new and improved programming for their constituency group via a growing emaillistserv of over 2,200 names.

To meet the mission of providing service to young alumni (graduated within ten years), the group sponsored a series of educational programming, participated in community service events (KNME phone campaign, Daffodil Days, Making Strides for Breast Cancer, Spring Storm and

3 the Carrie Tingley Foundation's Mudd Volleyball Tournament) and sponsored social events included a wine tasting at St. Clair Winery, New Grads Wine & Cheese Social, Isotopes ball games, and white water rafting

This year, four Young Alumni events were planned in strategic locations to bring together young alums to form networking groups. The first was in Austin, TX at Guero's Taco Bar on May 29th. Two separate events took place in the Seattle/Portland area on May 30 and 31. The first was a happy hour gathering in Seattle at the Rock Salt Steak and Seafood. In Portland a pre­ game mixer was held Paddy's Bar & Grill followed by a Triple A baseball game at POE Park. A similar pre-game event took place on May 30th in Phoenix at Alice Cooper's Town followed by an Arizona Diamondbacks game.

TRAILBLAZERS

In March, the Trailblazers forged a new chapter in their organization by adopting an executive committee with the hopes of reinforcing an already great reputation on campus. Ashleigh More will serve as President for 2008-09. The re-organization came after eight Trailblazers attended the ASAP District 4 Conference in New Orleans in February. They were impressed by the impact other student organizations have made on their campuses and felt that they, too, could make more of an impact at UNM.

The Trailblazers will start a new program in the fall of2008. The "Birthday Cake Program" is designed as a service to parents to celebrate their son/daughter's birthday from a far. Trailblazers will notifY students to pick up their cakes at Hodgin Hall where the staff will take a photo of the student with their cake and send the photo to their parents.

AWARDS The Alumni Relations Office takes pride in the accomplishments of the interesting, capable and distinguished people associated with the University. Through the Alumni Association, outstanding alumni, faculty and New Mexico citizens are recognized with six annual awards: the James F. Zimmerman Award, the Bernard S. Rodey Award, the Erna S. Fergusson Award, the Zia Award, the Lobo Award and the Faculty Teaching Award. In 2007-2008, the recipients of these awards were:

The James F. Zimmerman Award -Diane Denish, '71 BA, New Mexico Lt. Governor The BernardS. Rodey Award -Henrietta Mann, '82 PhD, President Cheyenne and Arapaho Tribal College The Erna S: Fergusson Award -Warren Heffron, Professor Emeritus, UNM Family & Community Medicine The Zia Awards- Monica Armenta, '85 BA; Sandra Begay-Campbell, '86 ASPE, '87 BSEE; Brian Burnett, '78 BSCE, '80 MSCE; LeonardDeLayo, Jr., '71 BAED, '74 .TD; Charles "Chuck" Wellborn, '63 BA, '66 JD; and Steve Bacchus (posthumously) '66 BABA, '68 MBA

4 The Lobo Award-Viola "Vi" Florez

The Faculty Teaching Award recognized Bradley Ellingboe, Professor of Music and Director of Choral Activities.

Students receive recognition from the Association at the spring Student Recognition Reception via the Citizenship and Outstanding Trailblazer Awards. The Reception, which is cosponsored with the Dean of Students' Office, was held on April I 0, 2008. Approximately 290 students, parents and friends were in attendance. Cody Willard, '92 BA, co-host of Fox Business News' Happy Hour and principal of an investment management company, CL Willard Capital, was the featured speaker. Students recognized by the Association were: Alumni Citizenship Award: Flannery Leigh Merideth Sarah Page Guilinger Jessica Marie Jaramillo Laura E. Bouldin Victoria B. Roanhorse Daplme Littlebear

Trailblazer of the Year: Ashleigh More.

The Alumni Association's Student Scholarship Program awarded over $15,000 in scholarships for the 2007/2008 academic year.

Undergraduate Scholarships:

The Lawrence T. and Wadette Goze Abraham Scholarship (2) $700/semester $1 ,400/year Molly Maguire-Marshall Laura Eberhardt

The Class of '42 Memorial Scholarship (2) $550/semester $1,100/year Alex Riebli Ilene Strain

Lena Clauve-Mortarboard Memorial Scholarship $700/se)Tiester $1 ,400/year Regina Rodarte

Wood Clements Endowed Scholarship $600/semester $1 ,200/year Marina Weisert

5 The Arthur J. Harvey Scholarship $300/semester $ 600/year Jared Collins

Frank V. Kremer, Jr. Scholarship $450/semester $ 900/year Diego Montoya

The Harry F. Lee Memorial Scholarship $550/semester $1,1 00/year Britini Montague

John "Puffy" Leonard Memorial Scholarship $750/semester $1,500/year Laura Fish

The Jean Mullins Macey Scholarship (2) $650/semester $1,300/year Nicole Achenbach Anna-Maria Sanchez

The Kathleen McCann-Pi Lambda Theta Scholarship $500/semester $1 ,000/year Dagmar Krupinski

The Alumni Memorial Scholarship $325/semester $ 750/year Melissa Marquez

Graduate Scholarships:

Executive Women International, Albuquerque $450/semester $ 900/year Leslie Hoffman

Albuquerque Branch AAUW Scholarship for Graduate Women $400/semester $ 800/year Bonnie Young

Anne J, Brown Masters of Public Administration Graduate Scholarship $700/semester $1,400/year Rebecca Roybal

The Alumni Lettermen's Association awarded 19 fifth-year scholarships this year. The scholarship was renamed the George Brooks Fifth Year Scholarship program after retired Ski

6 Coach and letterman George Brooks. The Senior Athletes who were awarded this financial assistance to finish their degrees were:

Lars Loseth, Skiing/Men's Soccer Jedd Young, Skiing Alanna Abeyta, Soccer Kristine Sweat, Soccer Amy Ray, Softball Kelly Soldow, Swimming Julie Briody, Basketball Dan Stovall, Baseball Nora Quintal, Tennis Matthew Foote, Baseball Petter Roering, Skiing Jackie Smith, Softball Jay Russell, Baseball Kaela Kelly, Soccer Becky Dover, Softball Charlie Beljan, Golf Alex Mach, Skiing Bridgette Sanchez, Soccer Jenna Syverson, Swimming

LEGISLATIVE ADVOCACY PROGRAM Members of the Lobos for Legislation Committee were: Marty Wilson, chair; Angie Vachio, vice-chair; Laurie Moye, Chris Fenton, Coleman Travelstead, Randy Royster, Dave Sanchez, Hilary Noskin, Brian Colon, Jolonzo Goldtooth, ASUNM lobby director, GPSA President Joseph Martinez, and ASUNM President Ashley Fate.

The committee partnered with the Governmental Affairs office to sponsor a Legislator Tailgate prior to the Lobos vs. NMSU football gan1e on September 6. The Alumni Association sponsored a gift for each New Mexico legislator.

UNM administrators and lobbyists discussed UNM's priorities and offered advocacy tips for alumni, student representatives and other advocates at the Legislative Briefing Workshop on November 6, 2007. Sixty people attended the briefing and gleaned detailed infonnation regarding UNM's 2008legislative priorities.

1 The annual Legislative Appreciation Reception event was held on January 28 h. Forty-nine legislators, the Lieutenant Governor, several Cabinet Secretaries and well over 275 UNM alumni, administrators and friends were all present to visit and express support for UNM's legislative priorities. The following day, January 29, was UNM Day at the Capitol. The Alumni Association gifted each legislator with, Valle Caldera, a book published by theUniversity Press.

The Lobos for Legislation committee presented their fourth "Distinguished Legislator Award" to the New Mexico sr.eaker of the House, Ben Lujan, during the Association's Volunteer Thank You event on June 6ll. The award recognizes and honors a legislator who provided exemplary service to the Universify in the past legislative session. A $500.00 UNM scholarship is awarded to a worthy student in that legislator's district. At the same time, Service awards, commemorating 20 or more years of service to the NM State Legislature, were given to Senators Shannon Robinson, Mary Jane Garcia, John Arthur Smith and Joseph Carraro.

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HOMECOMING

"Everyone's a Lobo! Woof! Woof! Woof!" resonated throughout campus during the University of New Mexico's 82"d Homecoming celebration. Alumni, faculty, staff, students and Lobo fans learned how to make the "lobo" hand sign and shout out their pride throughout the Homecoming festivities.

Homecoming activities began on Wednesday, September 26 with the annual appreciation luncheon for alumni faculty and staff held at the Student Union Grand Ballroom. Alumni Association President Lillian Montoya-Rael, greeted the more than 300 alums attending the lunch. The winners of the annual Campus Decorating Contest were announced and a slide show presentation of the 22 participating departments was shown. The UNM Accessibility Services Department took top honors.

The traditional Heritage Club Dinner was hosted Thursday evening at the Embassy Suites Hotel. The Heritage Club is an annual gathering of alumni who have been out of the University 50 years or more. The Class of 1957 was greeted by Executive Vice-President David Harris and inducted into the Heritage Club. Members from the Class of 1947 were also present to celebrate their 60 111 Anniversary.

Friday was one of the busiest days on campus with a variety of events scheduled for both students and alumni. The Class of 1957 met for brunch at Hodgin Hall and reminisced over memories shared by those in attendance. Students kicked into high gear with a pep rally and continuation of the annual Cherry/Silver Games at Johnson Field. Members of the Homecoming Court were announced at this event. Over 20 alumni reunions were held in the afternoon and evening. In celebration of Johnson Center's 50111 Jubilee, a reception for HPER alumni, coaches, and faculty was hosted. The event was followed by the UNM vs. TCU volleyball game (The Lobos beat TCU, 3-0!) and a cake cutting ceremony presided over by President David J. Schmidly and Vice President for Athletics, Paul Krebs. The students hosted their annual Student/Alumni Dance in the ballroom later in the evening.

The All University Breakfast was packed again this year as more than 180 alumni and guests gathered early Saturday morning to honor recipients of the Zia Awards and Lobo Award. Alumni and fans showed their Lobo spirit by attending the annual Southwest Tailgate and Silent Auction prior to the UNM vs. BYU football game. Students Jenn Wren and Louis Jeantete were crowned Homecoming Queen and King.

STUDENT RECRUITMENT Chapter members are heavily involved in student recruitment activities around the country, attending college fairs and manning UNM's table. Chapters involved are Los Angeles, Houston, New Yorl<, Northern California, Atlanta, Denver, Dallas, San Diego and Las Vegas, NV.

The UNM Alumni Association financially co-supported the Star Scholars Program, hosted by the Office of Admissions and Student Recruitment. The Star Scholars program recognizes the

8 top 10% of each New Mexico high school junior class. The first receptions were held in Farmington and Gallup, followed by Clovis, Roswell, Hobbs, Alamogordo, Las Cruces, Las Vegas, Santa Fe and Albuquerque. Pizza parties were held in Silver City, Ruidoso, Lovington and Carlsbad to honor their students.

STUDENT AFFAIRS The Alumni Association and the Alumni Relations Office work to acquaint students with current programs and services and to inform them of their future responsibilities and benefits as alumni. A number of alumni activities are sponsored in conjunction with the Department of Student Affairs.

The LobOrientation lunches were held at the SUB. The Alumni Association once again supported the Dean of Students Office by placing a welcome ad in the student day planners given to each new freshman. During the Lobo Orientation lunches, students were provided with small gifts to help them become familiar with Alumni Association programs while Board Members volunteered to welcome new students and their parents during the weekly orientation sessions. Six students were selected to receive $100 UNM Bookstore Gift Certificates courtesy of the Alumni Association.

The College Enrichment Program hosted several orientation lunches in front of Hodgin Hall throughout the summer. A UNM Alumni welcome was part of the program as small gifts to assist students in becoming familiar with Association programs.

Welcome Back Days took place the first week of the fall semester. Volunteers served hotdogs, chips, sodas and ice cream sandwiches to approximately 4,500 students, faculty and staff. Forty­ eight alumni volunteers participated, serving lunch to students on North campus Thursday, August 23 and main campus Friday, August 24.

The Career Mentorship Program provides opportunity for alumni to assist students with career advice and networking opportunities for new graduates. Incoming freshmen were informed and encouraged to take advantage of the program during LobOrientation sessions.

As economic development is an area of priority and concern for the University and the State of New Mexico, the Alumni Association is doing its part to enable recruitment of alumni to New Mexico via the Career Services tool on the Alumni website. This site continually features job opportunities available in the state of New Mexico. Employers are contacted on a regular basis to post job openings. Alumni are also encouraged to post employment opportunities at their company/organization on the site.

111 Fall Commencement was held on Friday, December 14 • The Alumni Association co­ sponsored the post-graduation reception on the concourse following the ceremony. As always, an Open House was held at Hodgin Hall during finals week, providing light snacks and the opportunity for new grads to tum in their miniature diploma request forms- which also include

9 important record information for the alumni database. The new direction for contacting new graduates has proven to be successful. A series of four 4-color post cards were sent out to almost 2,200 potential graduates in the weeks before graduation.

Also, four separate blast e-mails were sent out weekly until graduation. The registration website was offered as the only way to register, steering the potential grads to our Alumni Association website and related information. A total of356 new grads registered on line, with 77 signing up at the Pit.

1 Spring Commencement was held on Saturday, May 17 h. There was a departure this year from the traditional post-graduation reception, a new "program" designed to reach more new graduates was put in place. A UNM graduate t-shirt was designed with the new logo used on this year's graduation pin. The t-shirts were creatively packaged into a small book-like format, and the back cover had information about the Alumni Association and contact information. The book/shirt was placed under the chairs of over 950 graduates prior to the ceremony at the Pit.

Prior to graduation week, the Association sent out two direct mail pieces (color post cards promoting different alumni benefits or programs, with the Young Alumni Wine and Cheese reception listed on the back) to 3,500 prospective graduates. In addition, each prospective grad received 4 blast e-m ails. A postcard was also designed to put into the bookstore bags that were given to new grads with their cap and gown. The Alumni Association received 472 requests for miniature diplomas.

OTHER ASSOCIATION EVENTS

Dinner with 12 Strangers The Association held its annual Dinner with 12 Strangers this year on UNM's Birthday, 1 February 28 h. The program unites alumni with students and faculty members over dinner at an alum's home. Ten dinners were hosted by alums throughout the city.

Memorial Day Celebration The Association held a Memorial Day Celebration on Wednesday, May 21 51 at the Alumni Memorial Chapel. The program honored faculty and staff who died during the year 2007. In addition, the names of two UNM Alumni who died in service in Afghanistan and Iraq, Captain Tamara Archuleta-Long and Captain Tom Casey, were added to the memorial walL The UNM ROTC units joined in the celebration, along with a UNM student quartet under the direction of Brad Ellingboe.

Summer Sendo(!s The Alumni Association and newly formed Parent Association partnered to kick off a new tradition, "Summer Scndoffs." The casual receptions were held on August 9, 2008 in the communities of Farmington, Gallup, Hobbs, Las Cruces, Clovis and Santa Fe. Incoming freshman and their parents met other UNM families in their area, along with UNM representatives, alunmi and parents who can serve as a support network. We hope to expand to other comnmnities in 2009.

10 Congressional Reception The Alumni Association, the Office of the President, the Office of the Vice President for Research and HSC co-sponsored the Congressional Reception in Washington, DC on February 1 6 h. Approximately 150 alumni, staffers and other special guests attended the reception held in the Hart Senate Office Building. Senators Pete Domeniei and Jeff Bingaman and Congresswoman Heather Wilson and Congressman Steve Pearce attended the event, as did numerous administrators from UNM. Senator Domenici and his wife Nancy Domenici were presented with Lobo jackets in honor of their years of service in Washington for New Mexico andUNM.

Tailgates

The Alumni Association along with the Lobo Club co-sponsored a pre-~ame rally and tailgate before the Lobos appeared in The New Mexico Bowl on December 23' at the 2007 Mountain West Basketball Tournament Lobo Pep Rallies in March. This collaboration also occurred during select Lobo Football away games versus San Diego and TCU.

Habitat for Humanity The Association partnered with several other local businesses to build a Habitat for Humanity House. The dedication of the house took place on Saturday, March 31, 2007 at Sam Bowen Court S.W.

MIRAGE The Winter issue of Mirage was mailed in December 2007 to nearly 127,000 alumni, faculty, staff, and friends. It featured interviews with President and Mrs. Schmidly, inauguration coverage, and alumni profiles of Rep. Jerry McNerney (D-Calif.), Indiana Pacer Danny Granger, Professor Emeritus of Native American Studies Henrietta Mann, artist Edward Gonzales, inventor Adrian Chernoff, and former US Secretary of Education and US Court of Appeals Judge Shirley Hufstedler.

The Spring 2008 Mirage was mailed in April to more than 129,000 alumni, faculty, staff, and friends. Included in that number were almost 3,700 new grads, whose copies had a false cover with a welcome to the Alumni Association, a list of benefits, and contact information. The cover story on faculty's 5 favorite books was especially popular.

The Fall Mirage issue included profiles of Fox Business News anchor Cody Willard and of the CFO of the United States Fund for UNICEF, Ed Lloyd. The features included articles on alumni involved in the burge;oning New Mexico film industry and the expansion of the Pit. The Conversation focused on community colleges and featured CNM president Kathy Winograd, Santa Fe Community College president Sheila Ortego, and UNM vice president of Rio Rancho and Branch Academic Affairs Marc Nigliazzo; all three are UNM alumni. The fall issue also included the annual homecoming brochure.

II THE HOWLER Howl-Back responses to the March-April Howler were the largest since our e-newsletter's inception. Alumni seemed to embrace the questions of their first voting experience and classes they would like to take again. The May-June Howler included profiles of a golden graduate, veterinarian Richard Heise, and his grandson Joseph, who received his BA this spring, and of women's golf coach Jill Trujillo,'90 BBA. In addition, it surveyed alumni-faculty regarding changes they have seen at UNM since their years as a student.

July and September issues of the Howler, each broadcast to approximately 40,000 alumni, featured a beautiful new design, and included several alumni profiles. Below are our readership statistics for the two issues.

FACILITY MANAGEMENT The Hodgin Hall/Alumni Center project is underway. Greg Hartman has been contracted by the University to be the Architect. Preliminary meetings have been held with the UNM Projects Office. It is anticipated by January/February 2009, the first phase of the project will begin.

Facilitv Bookings Hodgin Hall: 220 Alumni Memorial Chapel: 314

AUXILIARY SERVICES Travel Program The 2007-2008 Alumni educational Travel Program provided alumni the opportunity to travel to various locations around the world at discounted rates. The destinations for 2007-2008 were: Tuscany, Spain, Gem1any & Czechoslovakia, Australia, India and Greece.

Insurance The Alumni Association offered, as a service to alumni, eight insurance plans through Marsh and Liberty Mutual, including: Term Life Insurance Disability Income Common Carrier Accidental Death Travel Benefit Senior Term Life Short Term Medical Plan Catastrophic Major Medical Long Tenn Care Automobile and Homeowners

12 Credit Cards The Alumni Association continued it's partnership with Bank of America by offering alums the opportunity to sign up for specialty credit cards with part of the proceeds benefiting the Association.

Brick Brigade The Hodgin Hall Brick Brigade Program continues to flourish as friends, faculty/staff and friends alike continue to purchase specialty engraved bricks which are placed on the walkway leading to Hodgin Hall.

SIGNIFICANT DEVELOPMENTS IN YEAR 2006-2007

The fiscal year 2007-2008 proved to be an extraordinary good one for both the Alumni Relations Office and the UNM Alumni Association. Besides ongoing programs, noteworthy initiatives and accomplishments of the year included:

1. Developed the Alumina ria Program that honors alumni who have dedicated their lives to making the world a better, brighter place through community service, excellence in the workplace and/or contributions to society above and beyond what is required. By becoming silent "heroes" these alumni heighten the profile ofUNM, inspiring others to follow in their path. In June, over 30 alumni were recognized with this award.

2. Young Alumni Expansion Program was initiated to form new networking partnerships in regional areas to re-engage alumni back to UNM.

3. Organized the Birthday/Celebration Cake Program for Parents/relatives of current students. This program provides parents the opportunity to purchase a cake for a birthday or special occasion to their student.

4. Coordinated a new chapter (Alumni Band) in recognition as an official Alumni Association Chapter. The group has been in existence for a number of years. They have a dedicated core of volunteers which have put together a set of By-laws for approval by the Association.

5. Formed a partnership with the Parent's Association-planned Summer Send-Off parties in 5 Cities throughout New Mexico (Gallup, Farmington, Santa Fe, Hobbs, Clovis and Las Cruces). The purpose of the gatherings is to welcome and celebrate freshmen and "semd them off' in good fashion to UNM. The parties were hosted by local alumni and current UNM students and parents of students. The send off parties took place on Saturday, August 9, 2008.

13 1- lb

r 1 6. Dinner with 12 Stranger Program-hosted 10 dinners on UNM's Birthday, February 28 h.

7. Established an Endowed Memorial Scholarship in remembrance of involved and notable alumni.

8. Assisted with the Establishment of three endowed Chapter Scholarships (New York, Norcal & Architecture & Planning).

9. Partnered with University offices to organize Presidential Inauguration and Installation.

10. Added an insurance benefit for early retirees to bridge the gap between retirement and social security benefits.

11. Hired three new professional interns, Natalie Armijo, Laura Kelley and Ryan Matuszeski to help with marketing and program development.

PLANS AND RECOMMENDATIONS FOR THE NEAR FUTURE

The Alumni Relations Office and Alumni Association are solid. This coming year, we will continue to emphasize the area of communication and build the programs and services we have in place through our strategic planning process. The Strategic Planning Committee worked to "restructure" and in some cases develop new initiatives, including the following goals listed below, that better support and align themselves with the vision, goals and direction of the university: I. Strengthen collaboration with _campus constituents to meet the needs of UNM. Objectives include: i. Identify and develop collaborations with deans, CDO's and directors. Support and develop alumni constituency groups as needed. ii. Work with schools and colleges to develop reciprocal educational opportunities for alumni. iii. Increase alumni role on campus committees and boards. II. Encourage community service and leadership among alumni and students. Objectives include: i. Connect, as feasible, alumni to community service and university volunteer opportunities. ii. Engage and encourage Alumni Association Board members in more proactive volunteer roles. iii. Recognize students and alumni for their community honors and involvement.

14 III. Garner greater recognition and visibility for Alumni Association programs and service to the university and community. Objectives include: i. Create and implement continuous public relations efforts to communicate the role and contributions of the Alumni Association to various units of the university and the general public ii. Develop marketing strategies to make the Alumni Association and programs more visible and identifiable on campus and in the community iii. Increase the visibility of the Association through on- and off-campus alliances Currently the Alumni Relations Office is refining and developing programs for accountability measures and evaluation purposes to fit directly with the goals ofthe strategic plan.

15 P.-ofessional Activities of Staff

Karen Abraham- Director Council for the Advancement and Support of Education Council of Alumni Association Executives - Audit Committee -Awards Committee American Society of Association Executives Presenter, Alumni Relations Summer Institute (CASE) Phi Kappa Phi

Charlene Chavez-Tunney- Associate Director Council for the Advancement and Support of Education Albuquerque Community Volunteer

Kim Feldman- Associate Director Council for the Advancement and Support of Education Albuquerque Leadership Dance Education of New Mexico Albuquerque Arts Alliance Junior League of Albuquerque UNM GPSA Representative, College of Education

Sue MacEachen- Associate Director Council for the Advancement and Support of Education Board ofDirectors for Albuquerque Sports Hall of Fame Board of Directors, UNM Alumni Lettermen

Marv Conrad- Managing Editor/Publications Coordinator Council for the Advancement and Support of Education Albuquerque Press Women

16 6. ADVANCEMENT TECHNOLOGY Submitted by Jodi Hennigan, Director

Significant developments during the academic year

Organization: Absorbed responsibility for Annual Giving reporting needs. Began the SunGard HE Advance conversion process.

Strategic Programs: Managed multiple major programs/vendors including: Web-Galleries (Informatics Center, hosting), Harris Connect (alumni community), Affinity Circles (inCircle), HEP (data updates, data mining), Very Good Systems (Viking fundraising software), and Citrix (online meetings, remote PC access). Managed UNM Advancement's web infrastructure through multiple web servers. Began conversion process for SunGard BSR Advance and SunGard Bi­ Tech IFAS.

Web Development: Managed broadcast email program that sent more than sixtyCANSPAM­ compliant broadcast emails to over 500,000 individuals. Maintained Harris Connect, an alumni online community, and Affinity Circles' inCircle, an alumni social network. Redesigned the UNM Foundation web site. Revised a web-based application for input of fundraising goals.

Data Reporting: Processed more than 550 data repmting requests from across UNM for data relating to UNM's alunmi/donor/prospect database-of-record, including several majorreports for Voluntary Support of Education (VSE), UNM Foundation Annual Report of Gifts, and Chronicle of Philanthropy. Redesigned the revenue report to account for revocable and irrevocable deferred planned gifts.

Data Processing: Launched aggressive project to find lost alumni/donor/prospect records and to clean up data in preparation for conversion to Advance. Invested in several licenses for Lexis/Nexis (a research product) which has been an invaluable tool for assisting in this research. Processed over 104,000 biographic and demographic updates to UNM's alumni/development database. Uploaded over 4500 new and pending UNM graduates. Managed over 3,000 email requests . Responded to 1,478 ticket requests for data processing.

Information Technology: Managed 114 workstations, 5 production servers, 4 web servers, and 5 Viking application servers across campus. Managed requirements identification, procurement, and upgraded II new workstations and one new DSL Kerio Tl line. We added a new financial application package to one of the Servers for payroll. We refined the Sy11chronization of Data between 3 Servers to insure greater protection against potential data loss, we continue to backup the most critical data to tape for off-site storage.

Significant plans and recommendations for ncar future

Organization: Continue with organization evolution plans to better match strategic focus with needs of upcoming comprehensive campaign. Continue to collaborate UNM-wide through UNM IT Cabinet, ITS, and other sources on future Advancement IS/IT initiatives. Continue with the Advance conversion.

Strategic Programs: Keep Viking fundraising software up and running. Finalize purchase of SunGard BSR Advance and SunGard Bi-Tech IFAS. Begin SunGard Advance/IF AS implementation project. Continue to manage Advancement IS/lT infrastructure, strategic programs, and outside vendors. Consolidate Advancement web infrastructure to utilize fewer web servers.

Web Development: Develop web presence for UNM Foundation Campaign, and new web presence for, Alumni Relations, the UNM Foundation Board, Alumni Relations Board, Advancement, and other Advancement units. Enhance Web Development area through development, review, and publishing UNM-wide broadcast email policy. Continue to develop and deploy custom give-online pages. Redesign goal-setting application to correct usability issues.

Data Reporting: Provide similar level of report productivity, along with VSE, UNM Foundation Annual Report of Gifts, and Chronicle of Philanthropy.

Data Processing: Continue to research and clean up data in preparation for conversion to Advance. Assist with all of the new documentation needed for process and procedures in Advance. Purchase and load data in preparation for the Capital Campaign.

Information Technology: Continue to manage network of over 114 workstations, 5 production servers, 4 web servers, and 4 Viking application servers across Advancement. Manage requirements identification, procurement, and installation of 1 new Server and 10-15 new workstations. We will continue to upgrade systems to meet the requirements for the new Windows 7 operating system, as well as the new Server2008. We need to evaluate current and future Data port and telephone requirements with our continued growth.

Appointments to faculty/staff

None

Separations of faculty/staff

Geoff Petrie, Analyst/Programmer II, Advancement Technology, Web Development

Publications: None

Outside professional activities of staff members None

Outside sponsored research None Ql

KNME TV5/ DT 35 ANNUAL REPORT- July 2007- June 2008 Polly Anderson, General Manager & CEO

CONTENT CREATION AND MANAGEMENT Fiscal Year 2008 proved to be another innovation-driven year for KNME's Content Creation and Management Division as we explored new, potentially revenue generating production paradigms, presented local broadcast premieres of national, award-winning documentaries, and branched out in to new forms of media distribution that took advantage of partnerships with other departments withinUNM.

In winter 2008, KNME debuted The Sandias, an hour-long documentary about the Sandia mountains, and we produced Claymasher, a documentary about the artistry of sculptor/painter Glenna Goodacre completed for the Albuquerque Museum Foundation's annual Notable New Mexican fundraising event. We also debuted our first web/broadcast project, The Musical Adventures ofJohn Donald Robb in New Mexico. The broadcast side featured a 30-minute documentary profile of the former UNM Dean of Fine Arts, while the web component featured the film, video extras and an audio player were visitors could listen to upwards of 100 primary source recordings made by Robbin the 40s and 50s. The project was completed with the counsel and support of the Robb Trust.

We continued to work with the New Mexico Museum ofNatural History and Science on the documentary Desert Reefs (w.t.). And at the tale end ofthe fiscal year, we completed a documentary on Hepatitis C and the new, revolutionary diagnosis and treatment efforts being undertaken by UNMHS' Project Echo. Finally annual productions around the Golden Apples and Bravos awards padded our non-series production work.

In the last quarter of the fiscal year, we also began experiment with web-primary productions with the goal of ramping up to debuting a brand-new video a week in FY09. Each film runs 2-7 minutes and premieres on KNME.org's homepage where it has a three-week run before moving to our archive. Early documentary topics included: White Sands, the Bandera Ice Caves, El Morro national monument, and the Gathering of Nations at UNM.

KNME's locally produced public affairs series, New Mexico in Focus generated over 45 weekly hours. Hosting duties changed this year as Kate Nelson left to work in state goverrunent. She was replaced by David Alire Garcia, of the Santa Fe New Mexican, who co-hosts with local columnist Gene Grant. KNME's total output of public affairs progrannning increased by over 10% duting the past fiscal year with new attention being paid to online-only broadcasts and extra web features like blogging.

On air, media fragmentation increased in FY08, KNME saw its prime time average rating fall to a 1.3 while the whole day average fell to a .6. While this exceeds the average PBS station, it's still a disappointing development that belies some of the stellar progrannning that premiered on KNME this year. Ken Bums' independent film series examining "The War" is perhaps the best example of this. Online, KNME launched a brand new website on January 4 featuring a new design that focuses on serving content to users. In addition to achieving strategic goals for content distribution, the site also took a great leap forward in usability. KNME also began initial work on an online video archive that will eventually feature over 200 video titles, available on-demand for streaming and download. This new archive will replace KNME's progressive download online video offering which no longer yields the best image for online video possible. KNME also launched two additional online video portals, newmexicoinfocus.org and science-central.org. By the end of the fiscal year, knme.org had garnered over 30,000 unique visitors with little or no publicity. And we know from the analytics that most users are viewing the site through high­ speed connections, which encourages us to push further in to the realm of streaming video as we venture into the next fiscal year.

COMMUNICATION KNME received a $20,000 Public Awareness Initiative Grant from the Corporation for Public Broadcasting. KNME chose to use the "MySource" theme in conjunction with the station's soth anniversary in May 2008. The campaign will run from May 08 through April 09. Elements of the campaign include: paid advertising in print, radio and cable, large and small donor events with PBS celebrities, family event with Sesame Street's Elmo, on-air spots run on KNME talking about the impact ofKNME, a special KNME 50th Anniversary web section, and monthly columns in the KNME viewer guide, Ventana. Planning for this project began in November 07.

KNME developed an awareness campaign for the transition to digital TV. The station began the campaign by running DTV awareness spots produced by PBS in February 08. KNME held a series ofDTV open house events for our members and viewers in March, June, and August. Future open house events are planned closer to the shut-off date. The Communications department worked with the New Media department to develop a DTV transition section on the KNME web site. The site launched in August 08. In addition, DTV transition flyers and converter box information was handed out at all KNME events, and a special insert was included in members' renewal notices in the spring of 08. KNME has also been running ads in each issue of Ventana.

KNME continues to receive a great deal of publicity throughout the year. The average monthly value of publicity received is $7,000 per month or $84,000 per year.

In order to maximize advertising dollars, KNME places advertising in several media outlets. In addition to the dollars spent on advertising, KNME has developed several trade agreements to expand our exposure. Comcast Cable provided KNME and average of 150 "no charge" spots each month. The value of this is $2,000 per month or $24,000 per year. In addition KNME received discount rates and bonus spots on most radio stations. Therefore, advertising has enhanced our profile jn the community and helped to increase membership.

Ventana (KNME's monthly member guide) is published 12 times per year. The guide is sent to 25,000 members each month. It includes program listings, highlights, station information and ads.

2 The Communications department continues to support all departments of the station through on­ air spots, advertising, events, public relations, and Ventana. Some of the projects include: KNME Science Cafes, pledge drives, Reading Rainbow Contest, Ready to Learn Workshops, Corporate Underwriting credits and events, local production promotion and screenings, web marketing, promotion of PBS core programs, translator information, Community Outreach screenings, Planned Giving spots, Teacherline, DTV Conversion and additional projects as they arise.

EDUCATION AND OUTREACH KNME received a $35,000 contract from Bernalillo County to continue providing thousands of books to Bernalillo children and holding Ready to Lead in Literacy workshops. Together these projects enabled the station to conduct 50 workshops for approximately 2,124 parents and childcare workers. Over 10,000 children were impacted and approximately 4,453 books were distributed.

KNME continued to partner with First Choice Women, Infants and Children (WIC) Clinics in the Albuquerque area to offer approximately 100 workshops on nutrition and health. Thanks to $12,000 in underwriting support from Lovelace Community Health Plan, the workshops helped young parents learn how to teach healthy habits to their children using materials created by Sesame Workshop and Ready to Lead in Literacy.

New Mexico child care provider Mary Dammann was honored in October 2007 at an event in Washington, D.C. produced by A Place ofOur Own. The event was attended by PBS CEO Paula Kerger and CPB CEO Patricia de Stacy Harrison. KNME education manager Ed Ulman serves on the advisory panel for A Place of Their Own and Los Niiios en su Cas a, and represented the station at the event. BP produced a full page ad honoring Mary Dammann in the Albuquerque Tribune.

KNME was awarded a second $25,000 grant in support of Ready to Lead in Literacy activities that promote Los Niiios en su Casa and A Place ofOur Own. Six exemplary New Mexico childcare providers received awards at the NMAEYC Conference held at the Albuquerque Convention Center in March 2008. Close to 1,000 NMAEYC members were in attendance along with representatives from the shows' producer, Los Angeles public broadcaster KCET. KNME also produced an insert for the conference mailing that reached an additional5,000 child-care providers.

1 More than 300 children from all over the state participated in the 14 h annual Reading Rainbow Young TVriters and Illustrators contest. Winners received literacy board games, DVD's, books, t­ shirts, and portrait sessions with Blue Sky Images. The first place winners read their stories on­ air.

Four elementary schools took part in KNME Arthur Read-A-Thons. Over 1,200 Arthur books were distributed along with Arthur Nightly Reading Logs and the Arthur Newsletter for faculty. Every student received a free Frosty Coupon. Assembly programs featuring the Arthur character were held at Adobe Acres, Barcelona, Gov. Bent, and Acoma.

3 KNME secured $80,000 in new funding for the station's science and math education and outreach programs. Major partnerships with New Mexico Tech and Sandia Labs allowed the station to combine Science Cafes and middle school Science Crawls under a single umbrella, Science Central to promote science and math literacy among children and adults throughout our viewing area. Science Crawls are field day experiences for 6th graders guided by real scientists in local science museums including the National Atomic Museum, Lodestar Astronomy Center, Museum of Natural History and Science, Explora, The Zoo, Aquarium, and BioPark. Five of26 APS middle schools participated. Ten Science Cafes pairing NOVA Science NOW segments with a presentation from a local expert (i.e. from UNM, New Mexico Tech, Sandia Labs etc.) were held in various locations around the state. Six local scientists were featured from remote locations (including Antarctica,) in broadcast spots and web videos talking about "Why I became a scientist" (www.knmesciencecentral.org).

KNME received a $40,000 Innovation grant to partner with rural schools throughout northern and central New Mexico to raise awareness about the PBS professional development service, Teacherline. Between fall 2007 and summer 2008, over 48 rural 1:chool districts were visited and provided with materials demonstrating Teacherline professional training opportunities. A grant renewal of$38,000 has been awarded.

KNME received a $10,000 grant in support of Ken Burns' THEWAR. A story collection and promotional website was created and posted on July 4th, 2007. Several local World War II stories were produced and aired. Program and educational materials were distributed to High School History Teachers via the APS teacher's resource library.

At the annual NETA conference in January 2008, KNME was presented with aNETA award for the website, www.KNMEHealth.org, developed as part ofthe Take One Step outreach project.

DEVELOPMENT

Major & Planned Giving KNME raised $143,657 from 84 major donors whose individual giving in FY08 exceeded $1,000 in cumulative donations.

Planned gifts realized deposits principally to the KNME endowment of $219,822 in FY08. A total of 46 personal visits to donors and potential donors, 67 contacts with professional advisors, 142 personal notes, and 2,959 pieces of mail generated 8 inquiries and 9 newly identified intentions to give. Planned giving seminars were presented in cooperation with Wells Fargo Bank, Barlow Law Firm, and the Financial Network, and ING Company.

Membership KNME exceeded its FY07 fundraising record by raising over $2,513,000 in FY08. While all efforts enjoyed success, on-air fundraising and additional gift, lapsed and acquisition mail efforts were highlights for the year.

4 Lapsed telemarketing was re-established in the last two months of the fiscal year. Acquisition mail revenue exceeded the prior year by 38%.

A total of#38,051 transactions were processed during the year at an average gift of$66.06.

Conversion from Development Plus to Team Approach software began in January 2008 and completed for on-time launch in July 2008. KNME has collected 10,260 e-mail addresses­ almost 50% of the active members.

Corporate Development Corporate Development brought in $642,569 in sales plus $87,657 in non-cash trades for goods and services on behalf of station operations. Trades were controlled this year to protect on-air inventory for cash sales.

There was an increase in non-renewals of 31% over FY07 due to the economy.

"New" revenue was $312K as compared to $28K for FY07. Thirty six new clients were acquired in FY08 in comparison to six for FY07.

Corporate Support partnered with Education & Outreach for a total of$144k in revenue that included a significant expansion of science and math programs under a new umbrella-Science Central. Science Central brought in $80k in new revenue and is expected to grow in FY09. Science Central includes science-related PBS programming, education spots that feature a scientist explaining "Why I Became A Scientist," and community events (Science Cafes, Science Crawls) promoting education and literacy in science and math.

Innovative partnerships such as The New Mexico Educators Credit Union (On-Line Pledge) and Wendy's (ongoing literacy related projects) continue to be an important source of revenue. Many state agencies have responded favorably to KNME presentations and are projected to be an important source of new partnerships in FY09.

For the first time, web sponsorship opportunities were identified and pricing established. Although revenue is modest at present, it is expected to increase with further promotion.

ENGINEERING

Engineering Administration "New Mexico Statewide DTV Conversion Project"- KNME successfully closed out two important Department of Commerce Grants, administered by the National Telecommunications and Information Administration (NTIA) Public Telecommunications Facilities Program (PTFP): State-Wide Digital Television Conversion Project Grant #35-02-00058- A multi-year statewide Digital Television Conversion Project, which completed core systems at three university PBS stations with, related infrastructure. This was the single largest digital project in the history of National Telecommunications and Information Administration's PTFP program. The project duration was Oct. 1, 2000- July 30, 2007.

5 "Rural DTV Conversion Proiect: Central & Northem New Mexico" Grant #35-02-05057 - KNME successfully completed the closeout of a unique Rural Digital Television Project was also endorsed by the entire New Mexico Congressional Delegation, and expanded on the full­ power project by extending digital coverage to an additional370,000 New Mexicans living in rural areas- for an incremental cost of only 79 cents per person. In this project, new Digital Television service was also provided to the Socorro and Los-Alamos I Espanola areas.

"NTIA LPTV Conversion Programs" - at NTIA request, KNME worked with four industry leaders to develop a technical solution for the new NTIA funded "LPTV Digital to Analog Conversion Program". The program was designed for the more than 7,000 FCC licensed LPTV and Translator systems operating in the U.S. In December of2007, product demonstrations were conducted at KNME for NTIA officials. As a result, when the program activated KNME was able to receive grant fi.mds for purchase of this solution for a number of translator sites.

KNME Studios & Technical Operations Center KNME Digital Master Control Project- the KNME Digital Master Control system was redesigned to allow additional program streams and services. Planning documents were also completed for the Digital Only Broadcast Project, which will go into full effect after full power analog transmission ceases in Feb. 2009.

Streaming Video Upgrade Project- Equipment was added to the Network Operations Center to allow live and pre-recorded streaming video, created at KNME to reside at the KNME website and other leading industry websites.

Information Technology KNME Datacasting Project- Nick Flor, Jim Gale and Steven Campbell presented "Integrating Datacasting Systems with the Web: A Software Middle-Layer for Web Applications Developers" at the 5ih annual IEEE Broadcast Symposium in Washington DC on October 31, 2007.

"Development Plus" System Replacement"- an obsolete (9 year old) and under capacity fund­ raising IT system was replaced and the new "Team Approach" system that was phased in during the period 1112007-06/2008. This installation will bring greater security and efficiency to the KNME fund raising efforts. This upgrade will position KNME for better organization in records and Major Giving Initiatives. It will also create a potential for an overall increase in membership revenues.

"IT Traininglnitiative"- as Television Technologies and Information Technologies have begun to overlap and even merge in some areas, KNME had a great need for IT professionals to become more Broadcast Technology proficient, and BT professionals to gain appropriate expertise in Information Technology. Steven Campbell, KNME's IT Manger, organized and conducted a successful training effort that resulted in four KNME technical staff (two from each discipline) receiving the Society of Broadcast Engineers Certified Broadcast Network Technician status.

6 RF Systems - Field Engineering "Digital Transmitter for Los Alamos/ Espanola Valley"- the new system was commissioned in Sept. 2007 and is now serving previously underserved areas and provides relays to 5 translators and 6 cable companies. "Preparations for Digital Only Broadcast"- the RF Systems group completed the system design and planning to convert all translators in the network to receive digital broadcasts. At present, all can receive digital. Ten systems will need Digital Upgrades before they can begin broadcasting in digital.

"Natioual Trauslator Associatiou"- NTA is a non-profit organization representing the Low Power Television industry. KNME was instrumental is assisting this organization in working with the Federal Communications Commission to develop and adopt new low power rules, policies and procedures for Low Power broadcasters. There are more than 7,000 LPTV systems licensed in the U.S. by the FCC. Dan Zillich, KNME's RF Systems Manager, serves on the National Translator Association's board of directors.

"PBS Regional Uplink- Capital Equipment Replacement Project" - through KNME's representation on the PBS Interconnect Committee and on the PBS Engineering Committee, national decision makers were persuaded to completely replace all of the analog equipment at four PBS Regional Uplinks, at no cost to the regional system operators. These regional uplinks are located at the University ofNew Mexico (KNME-TV), Hartford, CT (APS), Columbia, SC (SCETV), and Lincoln, NE (NET). Each regional uplink operator received $150,000 of new digital equipment purchased by PBS, with each responsible for its own system integration. At KNME, the systems design, integration and acceptance testing was mauaged by the KNME RF Systems group.

FINANCE AND ADMINISTRATION KNME received an unqualified opinion from its 6/30/07 Annual Financial Audit.

Appointments to Staff (Permanent) Sr. Promotions Producer, January 2008 (Michael Privett) Web Designer, May 2008 (Jason Skinner)

Separations to Staff (Permanent) RF Systems Manager, July 2007 (John Ramp- Ret.) Sr. Promotion Producer, October, 2007 (Cyndi Trissell) General Manager & CEO- June, 2008 (Ted A. Garcia) Development Assistant- April, 2008 (Natalie Trever) Manager, Accounting- May, 2008 (Esther Perea) Manager, Broadcast Operations, February, 2008 (Kathy Burnett -Ret.) Supervisor, TV Production Support- August, 2008 (John Britt) Broadcast Operator, May, 2008 (Tom Miles- Ret.)

7 Outside Professional Activities of Staff:

Polly Anderson - General Manager & CEO Chair, PBS Foundation- Station Advisory Council Member, Board of Trustees, Association of Public Television Stations (APTS) Member, Executive Committee - National Educational Telecommunications Association (NETA) Corporation for Public Broadcasting (CPB) Major Giving Initiative Rotary Club of Albuquerque - Member

Joanne Bachmann- Associate GM and Director of Development & Planning Member, Association of Fund Raising Professionals Member, Women in Philanthropy KNME Leadership Circle, Donor

Davis, Chad -Director of Content Premium Service Advisory Panel, American Public Television PBS Interactive Advisory Council New Media Advisory Council, BBC World News Writer/Blogger, Public Media Digest WordWorld Advisory Council Session Moderator: Becoming a Change Agent for Your Station, Public Media Meeting February 2008 Session Leader: Blogging, from Arm's Length to Hands on< NETA Annual Meeting January 2008 Reader/Panelist: ITVS Open Call, November 2007 Reader/Panelist: Native American Public Telecommunications Open Call, October, 2007 Panelist: "Local, Local, Local" session PTPA meeting, September 2007 Panelist: Ratings 201 session, PTPA meeting, September 2007

Gale, Jim- Director of Engineering NETA Engineering Council Society of Motion Picture and Television Engineers National Translator Association- Board Member DTV Converter Box Technology- National & Local Presentations

Karen Mann - Director of Finance and Administration

Allen, Roxanne- Planned Giving Associate Committee Member, Association ofFundraising Professionals Steering Com!llittee, RESULTS

Burch, John- Membership Manager Greater Albuquerque Housing Partnership -Treasurer, Board of Directors Voter Registration Agent, Bernalillo County

8 Association of Professional Fundraisers - Member Louisiana State University Alumni Association New Mexico Chapter, -Member, Board ofDirectors, Donor Louisiana State University-Donor, 1860 Society, Louisiana State University Alumni Student Recruitment Program- Volunteer KNME Leadership Circle, Donor

Brown, Heidi -Member Services Supervisor Rocky Mountain Corporation for Public Broadcasting- Asst. Treasurer

Campbell, Steven-Information Technology Manager Institute of Electrical and Electronic Engineers - Computing Society

Deme, Alan -Studio Engineering Manager Society of Broadcast Engineers

Zillich, Dan - RF Systems Manager Society of Broadcast Engineers National Translator Association-Board Member

9 Accessibility Resource Center 2007-2008 Joan Green, Director

Assessment of 2007-08 Strategic Plan and Departmental Goals

Goall: Ensure all students with disabilities an equal opportunity for successful participation and achievement while attending the University of New Mexico.

Enrollment of Students with Disabilities Four hundred fmty-six students with disabilities self-identified and registered with Accessibility Resource Center (ARC) during 2007-08 (see Table A). Of those 446, ARC provided services for 343 undergraduate and graduate/professional students with disabilities. The largest group of students by class is seniors; followed by juniors, graduate, sophomore, and freshmen (see Table B). ARC provides services for students at Main and North campuses and students enrolled through Extended University. Table C indicates the largest numbers of students with disabilities are enrolled in College of Arts and Sciences with University College having the second largest group.

TABLE A: 2007-2008 Registered Students with Disabilities

_,Self~I(J_ejlt!fied S_tu

TABLE B: Breakdown According to Year in School ... I _Breakdown. by class Number Freshmen 40 Sophomore 56 Junior 68 Senior 93 Graduate 63 Law 9 Doctoral 5 HSC/Nursing/Pharmac:y_ 6 Non-degree/Continuing Education 3 TABLE C: Breakdown by College - ; Trends in Number and Types of College Students Served Anderson School of 14 Management University of New Mexico served a Arts and Sciences 96 record number 344 self-identified students with disabilities during 2007- College of Education 25 08. This is an increase of 32 from 2004-05 and 31 from 2006-07. The College of Fine Arts 9 number of males served increased during the same period by 38% and Graduate Programs 45 females decreased by 7%. HSC/Nursing/Pharmacy 8 A breakdown of types of disabilities Non-Degree 21 for the same four years shows students with learning disabilities as the largest School of Architecture and II group served during the same time Planning/School of period. There has been a 52% increase Engineering in students with psychological disabilities and a 66% increase in the School ofLaw 9 type listed as other that includes students with chronic health, University College 86 Asperger's Syndrome, and High Functioning Autism (see Table D). University Studies 20

TABLED: Gender and Types of Disabilities

2004- 312 192 120 129 46 31 33 29 44 50 2005 2005- 319 187 131 121 40 32 30 31 52 73 2006 2006- 313 179 134 120 45 35 29 28 56 68 2007 2007- 344 179- 165 115 50 33 26 36 67 83 2008

Disability Type Abbrevlalion Key: LD· Ic.mling dis,tbJhty ADllDiADD- Attention Deficit llypcracii\Jty Disorder, Attention Dt'ficit Disorder VISUAL- blind or low vit.ian lJEAb !Ill· dci\f or hMd of ht.>Mutg tlRTI f(l·orthopcdJC or mobility PSY· psvchological dJ!>abtlily, autism, or t\spt.>rgcr's Syndrome OTIIFR- chronic health Accommodations and Success Twenty-six students requested 2354 hours of tutoring, 13 students received 2331 hours of signed language interpreting, 65 students received 1256 hours of classroom related reading, 153 students received 5455 hours of classroom note taking. Of the 26 students tutored, 96% were in good academic standing. Of the 13 students who receiving interpreter services, 13 (100%) were in good academic standing. Of the 344 students who received services, 303 (93%) were retained to the following year and 16 withdrew from classes prior to the end of the semester (see Table E). The overall mean grade point average (GPA) was 3.01(see Table F). The overall mean GPA has been over 3.0 for the last three offour years.

TABLE E: Approved Services 2004-2005 Through 2007-2008

2004- 266 146 25 25 96 87 64 21 2 6 55 2 2005 2005- 277 149 23 23 18 84 85 77 20 2 5 58 4 2006 2006- 276 153 26 16 12 66 91 76 18 0 4 67 6 2007 2007- 298 171 20 18 11 50 103 13 2 6 88 13 2008

Approved Services Abbreviation Key: Ex Tm· 1.5 to 2.0 times to complete exams Note- usc of note taker during classes Read- usc of reader or audio fonnat during exams Writ-usc of scribe during exams Trans- need lbr transcription of audio material (i.e. class videos) Tutr- usc of one-on-one tutor Rccr- usc of digital recorder during lectures Scnn- book scanning (i.e. nltcmativc text lbnnats) Inter- American Sign Language interpreter RT- usc of real time captioning during lectures FM- usc of FM listening device during lectures romp- usc of computer for essay exams OTIIR- miscellaneous accommodations

TABLE F: Grade Point Average 2004-2005 Through 2007-2008 Year GPA Good Standing Not in Good Withdrew ' Standing --~ - - - ' 2004-2005 2.9461 282 29 1 2005-2006 3.0843 283 17 19 2006-2007 3.0191 283 18 12 2007-2008 3.0109 303 25 16 Goal2: Ensure quick efficient implementation of services for new and transfer students with disabilities.

Transition to Post-secondary Setting & Orientation Fairs ARC staff attends LOBOrientation Fairs to provide new students and parents with information about services. Staff present departmental information to incoming freshmen and parents during College Enrichment Program Orientation sessions. This is the fourth year that the staff attended the fairs. It has been beneficial to talk with parents and address their concerns before the school year begins.

Staff meet with potential students with disabilities and their parents individually when they visit campus. Special accommodations are arranged through ARC to enhance the student's visit. Staff attend the fair portion of Senior Days. Two staff members serve on state wide K-12 transition committees. The director and associate director attended the state wide Transition Institute for high school transition teachers in June.

Students with disabilities must submit disability documentation prior to the initiation of services. Standardized documentation !:,'llidelines are used by Main, North, and Branch campuses.

Adaptive Equipment and Software Adaptive equipment and software is maintained by ARC for student use within the department, classroom, and computer labs in Alice Clark Room of Zimmennan Library; Law School, room 2421; and Law Library (see Table G). Installation in other labs and classrooms is done upon request by faculty and students.

TABLE G: Assistive Software and Adaptive Equipment

Cognitive Processing Inspiration, Graphically organizes Cognitive software textHELP written materials to aid in disabilities comprehension; provides literary support through text to voice, phonetic spell checker and word I d' t' Voil;e A;ctivated software Dr

images to provide access to geography, math and science

Goal3: Ensure continuity of programming through staff hiring, training, and retention.

Staff Resources The current staff has twelve full-time positions. ARC maintains a pool of on call sign language interpreters, technical specialists, readers, tutoring and student employees to aid in the facilitation of accommodations (see Table H). Students are distributed between the director, associate director, academic student success manager, and program specialist according to type of disability. Caseloads are determined by area of expertise and training.

TABLE H: Part-time·& Student Staff Staff Communication Individual staff meetings were held biweekly with the permanent staff and departmental meetings are held each month. ARC Documentation Committee comprised of the director, associate director, academic student success manager, and program specialist meet on an as needed basis to discuss requests for services and procedural issues related to accommodations. A two day retreat was held in May. The department participated in diversity training, updated the department strategic plan, and determined goals and objectives for the 2008-2009 year. A decision was made during the retreat to change the departmental name from Accessibility Services to Accessibility Resource Center to better reflect the mission of the department as a resource for the entire campus community.

Goal4: Ensure access to accommodation information by the campus community through distribution of informational brochures and handbooks, participation in disability and student advisory groups, and participation in educational programming.

Facilities Access & Accessibility Resource Committees The Facilitates Access and Accessibility Advisory Committees have continued to serve as forums for non-instructional areas of the University to plan, discuss, and set necessary accommodations. The prime directive is to overcome attitudinal and physical barriers.

Dissemination of Information ARC has placed the faculty handbook on the departmental website for use. Faculty Newsletters were prepared and distributed during fall semester and available on line for spring semester. The newsletter provides educational information on teaching and interacting with students with disabilities.

Campus Climate Survey ARC conducted a campus climate survey through the Association for Higher Education and Disability (AHEAD). Assessment of Campus Climate to Enhance Student Success (ACCESS) was developed by Dr. Susan A. Vogel at Northern Illinois University. Pilot studies of ACCESS were conducted at public and private four year institutions. National comparative data will be available in the future. The director participated in a brown bag discussion regarding the survey at the 2008 AHEAD Conference in Reno, Nevada.

State-wide Disability Conference ARC hosted "Connect: Law to Best Practices" in June 2008. Liaisons from UNM Branch campuses and satellite locations attended along with other disability providers from across New Mexico. Jeanne Kincaid, a nationally known disability lawyer and consultant representing public schools, colleges and universities nationwide, was the featured speaker. The second day sessions covered universal design, provision of signed language interpreters and real time captioning, and meeting the needs of students with Asperger's Syndrome.

Significant Future Plans Initiate student advisory group. Completion and distribution of faculty newsletter each semester. Develop and implement link between Banner and departmental database. Develop on line website for distribution of electronic text conversion. Increase implementation of consumer and service provider assessment measures. Implementation of focus groups based on results from campus climate survey. Target specific populations (i.e. Veterans with disabilities, Asperger's Syndrome, and High Functioning Autism) to increase service delivery.

List of Grant Awards Legislative funding: Accessibility Resource Center Student Services Self Supporting for 2007-08 Appropriated, General Activity Amount: $246,600

Separation of faculty/staff There was no separation of faculty/staff during this time period.

Participation on Committees Accessibility Advisory Committee Transition Committee for K-12 to Post-Secondary Interpreter Coordinator Advisory Committee Facilities Access Committee Southwest Conference Planning Committee NM-AHEAD

Proposed Strategic Department Goals for 2008-09

Goall Ensure all students with disabilities an equal opportunity for successful participation and achievement while attending the University of New Mexico.

Why: Quality service delivery ensures students with disabilities equal access to the academic environment in accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.

How: a) Conversion of print materials. b) Recruit and schedule interpreters. c) Recruit and schedule note takers. d) Consistent exam administration. e) Maintain departmental technology. t) Train students in use of assistive technology and equipment. g) Develop structured interpersonal/social coaching for students with Asperger's Syndrome and High Functioning Autism. h) Foster opportunities and promote welcoming environment for Veterans with disabilities and students with Asperger's Syndrome and High Functioning Autism.

Measures: a) Compare implementation of accommodations to semester time line and syllabi calendar. b) Customer and service provider assessments to obtain perceptions. c) Feedback through implementation of student advisory group.

Goal2 Ensure quick efficient implementation of services to new and transfer students.

Why: Quality service delivery ensures students with disabilities equal access to the academic environment in accordance with the Americans with Disabilities Act (ADA) and Section 504 ofthe Rehabilitation Act.

How: a) Complete intake process during initial meeting. b) Conduct timely review of disability documentation. c) Distribution of student and faculty handbooks on policies and procedures. d) Refer students to other student services when appropriate. e) Specialize services for Veteran's with disabilities and students with Asperger's Syndrome and High Functioning Autism.

Measures: a) Coordination of accommodations between Accessibility Resource Center staff. b) Customer and service provider assessments to obtain perceptions. c) Feedback through implementation of student advisory group.

Goal3 Ensure continuity of programming through staff hiring, training, and retention.

Why: Quality service delivery ensures students with disabilities equal access to the academic environment in accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.

How: a) Continue summer retreat for strategic planning and goal setting. b) Develop comprehensive staff training through departmental meetings, in­ service programs, and departmental policies and procedures handbook. c) Enhance dissemination ofinfonnation through departmental website. d) Continue collaboration of services between UNM Main, North, and Branch campuses. Measures: a) Customer and service provider assessments to obtain perceptions. b) Feedback through implementation of student advisory group. c) Staff evaluations. d) Feedback through departmental meetings.

Goal4 Ensure access to accommodation information by the campus community through distribution of informational brochures and handbooks, participation in disability and student advisory groups, and participation in educational programming.

Why: Quality service delivery ensures students with disabilities equal access to the academic environment in accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.

How: a) Participation in disability and student advisory groups. b) Development and distribution of student and faculty disability handbooks. c) Participation in student recruitment activities.

Measures: a) Minutes/reports of disability advisory groups participation. b) Feedback through one-on-one meetings with students. c) Feedback through implementation of student advisory group. 31

AFRICAN AMERICAN STUDENT SERVICES Annual Report for July I, 2007-June 30, 2008

Submitted by

Wm. Scott Carreathers, Director

African American Student Services' (AASS) mission is to serve all African American Students in successfully matriculating through the university system by providing support and encouraging their academic, personal career, cultural and educational development.

The office is committed to enhancing the cultural experience and social awareness of all students, faculty, staff and administrators as the University ofNew Mexico, as well as alumni and members of the surrounding communities. As an integral entity serving in concert with the institution's mission, African American Student Services is strongly committed to the philosophy of equity and inclusion and to the creating of mutual opportunities of exchange. African American Student Services is in support of meeting the goals and objectives of the Division ofEquity & Inclusion's mission and the mission of the University ofNew Mexico.

GOALS OBJECTIVE/ASSESSMENT OF GOALS

I. AASS has and will continue to seek additional funds.

Assessment:

Recurring funding was received by way ofNew Mexico State Legislation. We, in conjunction with the University ofNew Mexico Administration and the UNM Development Office, will continue to seek additional funding.

2. AASS will continue to pursue a name change attached with a large donation.

Assessment:

With the assistance of the UNM Development Office and the assistance of the UNM Administration, AASS is currently pursuing this funding with Mr. Ed Lewis. Mr. Lewis is an alumnus of the University of New Mexico and has guided the ongoing prosperity of one of the country's largest African American multi-media organizations, Essence Communications, Inc. He is a strong advocate of civil rights and community involvement and contributes both personal time and financial support to a number of civic, educational and arts organizations. In addition, with the assistance of past donor and alumni, MarshaK. Hardeman and the UNM Development Office, we are continuing dialog with Mr. Victor MacFarland, also an alumnus, for the securing of an additional large donation. 3. AASS will continue to maintain a strong relationship and partnerships with the African American community. Assessment:

AASS was instrumental in the development of a summer student leadership program with the Ralph J. Bunche Academy (RJBA) for kindergarten through eighth grades and serves as a direct pipeline to UNM. AASS has since become a partner with RJBA by continuing to fund the summer leadership program, but also is serving as an after school program for students from RJBA. AASS is providing tutoring, homework help, academic activities and snacks for these students several times a week. Several members of the AASS staff served in a leadership capacity for the summer initiative in partnership with staff from RJBA. Tutors and student group leaders are also mentoring these students during the afterschool sessions. The director of AASS also serves on the board ofRJBA.

AASS has participated in or helped fund numerous community program events such as the New Mexico Martin Luther King Commission, The Black Expo, The Sickle Cell Gala, The Ebony Fashion Fair and the Black Political Action Committee Annual event.

4. AASS will assist with student awards specifically for African American students who utilize the center.

Assessment:

AASS has continued to issue student awards/scholarships to students of the center, who fulfilled academic and work-related obligations in conjunction with State Legislative funding and private donation. These students have served as interns for the Office of African American Affairs, Newchild Productions Afrocentric Multi-Cultural Theater for Children, The Perspective Magazine and Ralph J. Bunche Academy.

5. AASS will, through ZEAL Program, continue to re-establish connection between UNM Athletics, AASS and the African American Albuquerque community with the hiring of a new ZEAL Coordinator and Assistant Coordinator.

Having a Coordinator and an assistant has enhanced our ability to significantly grow this program. AASS brought in and trained 14 mentors from the business community around Albuquerque. This is five more mentors than the previous year. AASS has also expanded the female athlete component by enlisting three new female mentors to utilize in the coming year. AASS has maintained a solid connection with the University ofNew Mexico Athletic Department.

6. AASS will create a Student Voice Survey and administer the survey on a topic that will better improve the services which AASS provides to students.

AASS created a Student Voice Survey to give professional staff insight about which services students are involved in most regularly and utilized more often. AASS was able to expand those services and scale back or adjust the services that were not utilized as frequently. This enabled AASS to provide more efficient and important services.

Through this suivey, more was done to bolster membership in student groups, create workshops that better meet the needs of more students, create groups that are appealing to a more diverse group of students. PROGRAMS AND SERVICES

Black Cultural Conference "Mahogany Soul"- AASS presented this annual event that will expand on a tradition of academic excellence, conununity empowerment, awareness and vision by celebrating the diverse cultures within the African American community. Through these events, our hope is to inspire and develop past, present and future contributors to our culture and our history. Some of the events included The Gospel Extravaganza, Roots Revival with Cathy McGill, the Phyllis Wheatley High School Marching Band out of Houston, Texas, William "Bill" Rhoden, sports columnist for the New York Times and frequent ESPN guest and the Duke City Marchdown Black Greek step show. These events will be different every year, but follow the same cultural theme. All this was done in conjunction with African American Junior Day students who are high school but visiting UNM as a perspective post secondary option.

AASS Pathways-As part of the UNM Lobo Orientation, AASS created this program to help African American students and their parents become more acclimated with AASS, current students, student organizations, Black Greeks and the Albuquerque Black community. AASS provided food for the day and a $100 book scholarship to the UNM Bookstore for each student who attended one ofthe twelve sessions of orientation. AASS also provided a room for parents who came to UNM for the additional night AASS invited current student leaders, black staff, faculty and conununity members to join incoming freshmen students and family to help provide more targeted information about the University, AASS, Albuquerque and New Mexico. The program serves as an additional option for African American students and their parents to better solidify the conunitment AASS has to its students and families.

D.I.V.A.S.- {Developing Intellectual Vigilant Ambitious Students)- In conjunction with Vanessa Harris and Marla Wyche-Hall, this program was developed for young African American women on the UNM campus. The program is designed to mentor students while addressing issues such as dorm life, boyfriend issues, being a minority on campus, spirituality, parent issues, studying, being away from home, sexuality issues and academic issues or concerns. AASS will offer resources available on campus and offer guidance regarding budgeting, building a professional career and participating in fun activities while fostering leadership, friendship and relationship building with other students like themselves. AASS will focus on providing mentors who are professional women of color on campus and workshops to address life skills that will enhance their social, cultural and professional development.

CONTINUING

Winter Roots Festival- In conjunction with our Black Student Alliance, we have organized a celebration that includes Kwanzaa, Christmas and other black cultures in the winter. The celebration is called Winter Roots Festival (formerly known as Kwanzaa). This ceremony was held in the Student Union Building Ballroom on Saturday, December I", 2007 from 7:00pm to 11:00 pm. The program included dinner, history of winter black cultural celebrations, tributes and musical and dance performances. The program ends with either a band or OJ for after dinner entertainment This is an annual event sponsored by AASS.

Awards & Recognition Ceremony-The 13th Annual Awards and Recognition Ceremony was held at the University of New Mexico Student Union Building Ballroom on Saturday, April 26th, 2008. AASS welcomed the guests, students, staff and faculty ofUNM. The program is to promote and recognize academic achievements of African American students at UNM. The event drew over 200 people to whom brunch was served. This is an annual event. Guest speakers were Sharon & Frederick Gooding, former UNM Law graduates and both practicing attorneys.

The Perspective Internship-AASS will continue to give student awards for internships in conjunction with the only African American publication in New Mexico. These awards are issued to students with an interest in Journalism. Students must complete work upon request at The Perspective magazine and assist with writing, editing and publishing the magazine.

ZEAL - AASS created a position of Student Recruiter/Zeal Coordinator and added a Graduate Student/Work Study position for Assistant ZEAL Coordinator. These positions afford the staff of AASS the opportunity to directly impact and assist student athletes in a more timely and efficient manner.

MISSION: The central mission of ZEAL (Zest for Excellence in Athletics and Learning) is to support retention and graduation rates for student athletes. In pursuit to attain our goal, ZEAL pledges to structure activities that improve the college experience while developing life skills for African American male/female athletes recruited by the University ofNew Mexico.

VISION: ZEAL, in partnership with UNM Athletic Department, will use mentors and tutors to enhance positive behavior among first generation and transfer student athletes. The ZEAL program will in its endeavors continue to promote academic excellence for student athletes, university wide.

LONG TERM GOALS:

I. Utilize ZEALIAASS/UNM Athletic Department/Community resources to enhance recruitment, retention and matriculation of minority athletes. 2. Develop and maintain resources and cooperative relationships to ensure the growth of mentoring activities of African American athletes. 3. Raise conscious awareness about the need to develop core competencies, increase resiliency, hardiness or survivability of student-athletes who face the "hostility" of institutionalized racism and promote civic engagement and implement problem solving strategies for community development. 4. Develop and support an infrastructure leading to program sustainability.

ZEAL currently utilizes 14 mentors, five more than 2006-2007. ZEAL is serving 15 different student athletes from eight different states.

ASSESSMENT OF GOALS:

For 2006-2007, ZEAL continues to uphold its vision and mission statements. Through the mentoring relationship, ZEAL/ AASS continues to challenge our student athletes to perform to their best on and off the playing field. ZEAL encourages the student athlete to maximize the available resources through AASS and Academic Services to enhance their academic and social success. ZEAL addresses the academic challenges and reinforces the importance of quality performance and accountability.

MEASURED SUCCESS- All ZEAL participants were academically eligible, no major adverse behavior issues. Documentation was submitted by all mentors. Two life skill workshops were held. Goals were set for 2008-09.

GOALS -ZEAL goals "lill remain the same with the exception of improving our female student athlete participation. ZEAL will reach out to coaches of female teams with the intention of bringing in two to three female athletes to be ZEAL participants. A minimum of two life skill workshops will be conducted. All information will continue to be documented and closely monitored by the ZEAL coordinator.

RALPHJ.BUNCHESU~ERLEADERSHIPPROG~ AASS, in conjunction with Ralph J. Bunche Academy, continued our Summer Leadership Program. This program consists ofthree components: Academics, Volunteerism and Community Service and Physical Education. At the center of each component is a focus on student self-discipline and self-esteem necessary for leadership distinction. The program is designed to nurture, develop and train students to function as productive, ethical leaders who actively demonstrate self-responsibility, sportsmanship and community pride. Based on the values that built the strongest country in the world, while maintaining a social climate of age appropriate academics, the leadership development program will equip students with the competence and self-confidence necessary to be positive and influential contributors to society. Whether in charge of their own decisions or a group, students will learn to characteristically make effective judgments based on solid, systematic principles. The 40 students were divided into two sections: Grades K-2 and 3-5. Students were engaged in academic activities that will aid in maintaining the knowledge that was gained in the previous year, in addition to laying a foundation for new knowledge for the upcoming year. The focus was on reading and math. The students took part in the City's Lunch Program at the Lorna Linda Community Center.

UNM/AASS PARTNERSHIP FOR INTERNSHIP WITH OAAA AND CNM

UNM/ AASS, The Office of African American Affairs and Central New Mexico Community College combined forces and resources for African American students to pursue internships which would encourage and assist to intern with the State ofNew Mexico Higher Educational Purchasing Departments and serve as a quality source for projected open positions and a more culturally diverse staff. This opportunity provided college students the chance to explore a professional career in Procurement and Materials Management. Also, an internship which benefited students who are focusing on Finance, Management or Marketing by gaining a better understanding of the nature, purpose and impact of procurement in an organizational setting. Initially, interns worked in the CNM and UNM purchasing departments. Student awards were given based on positions available, students who were qualified and based on successful completion of the internship guidelines.

TUTORIAL PROGRAM

AASS continues to provide tutoring for students which covers a wide variety of subject matters. The program provides a unique opportunity for African American students, and those who seek our services, to access qualified tutors within our program. We have also established an alliance with local middle and high school youth to provide a well rounded academic program for them and to introduce them to the possibilities of post-secondary education.

The subjects offered at AASS are as follows:

Math, which includes I 00, 120 and 121 levels (equivalent to college algebra) Calculus Arabic Chemistry History Biology English 101 & 102 Spanish I 00, 10 I and I 02 Sociology

STAFF/PROFESSIONAL ACTIVITIES AND COMMUNITY INVOLVEMENT University College Probation & Suspension Committee UNM Black Graduate and Professional Student Organization Special Admissions Committee LOBOrientation -Incoming student advisement with University College College Enrichment Program Freshman Orientation Greek Mixer Salute to Black & Gold Staff Development & Retreat College Prep Program Office of Student Affairs Fellowship Professional Development/Staff Retreat in Jackson, MS Alpha Phi Alpha Black & Gold Ball Black Expo Black Political Action Committee Sickle Cell Annual Gala Ebony Fashion Fair UNMJobFair NSFNS-Denver, Colorado

CULTURAL AWARENESS PROGRAMS

Black Cultural Conference Annual Welcome-Back BBQ Monthly Life Skills Workshops Winter Roots Black History Month Activities and Programs The Perspective- AASS Newsletter Martin Luther King, Jr. Ceremony Black Political Action Committee African American Senior Day -November African American Junior Day- February

LIASONS

Albuquerque Public Schools BSU Summits Office of African American Affairs NAACP- Albuquerque, Rio Rancho and Statewide National Council ofNegro Women LOBO Network Recruitment Services- Recruitment meetings Martin Luther King Jr. State Commission Special Admissions Committee Office of Undergraduate/University College Black Student Union National Society of Black Engineers Powerful Movement of Educated Sisters Rhythm Cartel Black Greek Society with Campus Presence Alpha Phi Alpha Alpha Kappa Alpha Delta Sigma Theta Sigma Gamma Rho Omega Psi Phi Phi Beta Sigma 34

Zeta Phi Beta

DIRECTOR'S COMMITIEES

Lottery Scholarship Committee State ofNew Mexico Fellows Board Board Member for Ralph J. Bunche Charter School Black Political Action Committee Martin Luther King, Jr. Multicultural Council Committee Special Admissions Committee Sickle Cell Committee Police Oversight Commission

LIST OF GRANT AWARDS

Recurring Legislative Funding with the help of Representatives Sheryl Williams-Stapleton and James Taylor.

PROPOSED DEPARTMENTAL GOALS 08-09

I. AASS will continue dialogue through UNM Development Office and UNM Administration to secure large donation which will enable a name change. 2. AASS will continue to maintain a strong relationship with the African American community. 3. AASS will continue to provide student awards and scholarships dependent upon funding. 4. AASS will further enhance Tutorial Services in AASS by improving practices, setting benchmarks, attending national conferences and providing more extensive training for tutors. 5. AASS will continue departmental efforts of targeted recruiting by continuing to attend NSFNSS and pursue other efforts in southern New Mexico and throughout the state. 6. AASS will create a needs assessment through Student Voice to better serve our student population by seeking to develop leadership both individually and as an African American student or group of students. 7. AASS will continue to pursue professional development by seeking out other organizations for comparisons of our services on a national level.

STATISTICAL REPORT

MONTHLY TOTALS for July I. 2007 through June 30,2008

Total Visitors 374 Female 214 Male 160 August

Total Visitors 475 Female 336 Male 139

ScJ!tember

Total Visitors 486 Female 309 Male 177

October

Total Visitors 451 Female 343 Male 108

November

Total Visitors 428 Female 247 Male 181

December

Total Visitors 195 Female 114 Male 81

January

, Total Visitors 236 Female 156 Male 80

February Total Visitors 432 Female 330 Male 102

Total Visitors 463 Female 287 Male 176

Total Visitors 525 Female 335 Male 190

Ml!Y

Total Visitors 552 Female 349 Male 203

June

Total Visitors 331 Female 227 Male 104

Most students visit AASS daily but many students visit several times a day and for various reasons. Many students utilize AASS for several different reasons each day. Reasons for center visits are included below but are not necessarily limited to these particular reasons:

Study Computer Use Tutoring Work/Meeting Appointment for A~visement Relaxation Visit/Other ANNUAL REPORT DIVISION OF STUDENT AFFAIRS AMERICAN INDIAN STUDENT SERVICES JULY 1, 2007 - JUNE 30, 2008

PREPARED BY: PAMELAAGOYO, DIRECTOR

I. DEPARTMENT MISSION

II. 2007/08 DEPARTMENT GOALS

Ill. PROGRAMS AND SERVICES

IV. DIRECTOR COMMITTEE PARTICIPATION

V. STATISTICAL REPORT

VI. PROPOSED 2008/09 DEPARTMENT GOALS

1 ANNUAL REPORT AMERICAN INDIAN STUDENT SERVICES JULY 1 , 2007 - JUNE 30, 2008

PREPARED BY: PAMELAAGOYO, DIRECTOR

I. DEPARTMENT MISSION

AMERICAN INDIAN STUDENT SERVICES (AISS) PROVIDES HOLISTIC STUDENT SUPPORT AND PROGRAMMING FOR AMERICAN INDIAN STUDENTS IN AN EFFORT TO ENSURE THEIR ACADEMIC ACHIEVEMENT AND ASSIST IN THE DEVELOPMENT OF PERSONAL, CULTURAL, SOCIAL, EDUCATIONAL, AND CAREER GOALS.

AMERICAN INDIAN STUDENT SERVICES (AISS) PROVIDES NUMEROUS ACADEMIC AND NON· ACADEMIC SERVICES INCLUDING: ACADEMIC ADVISEMENT, fiNANCIAL AID ADVISEMENT, SCHOLARSHIP (TRIBAL, PRIVATE, AND/OR INSTITUTIONAL) ADVISEMENT, CAREER EXPLORATION AND COUNSELING, MENTORSHIP PROGRAMMING, TUTORING SERVICES, VOLUNTEER AND SERVICE· LEARNING PROJECT OPPORTUNITIES, STUDENT EMPLOYMENT, HEALTH AND WELLNESS COUNSELING, COMPUTER LABS, SOCIAL & CULTURAL EVENTS, AND COMMUNITY SERVICE INITIATIVES. AISS IS A LIAISON FOR NATIVE STUDENTS ATTENDING LOCAL HIGH SCHOOLS AND SCHOOLS LOCATED ON OR NEAR TRIBAL RESERVATIONS, UNM BRANCH CAMPUS SITES, AND TRIBAL COLLEGES; TRIBAL GOVERNMENTS; AND TRIBAL HIGHER EDUCATION PROGRAMS AND ORGANIZATIONS THAT DIRECTLY IMPACT THE RECRUITMENT AND RETENTION OF AMERICAN INDIAN STUDENTS ATTENDING THE UNIVERSITY OF NEW MEXICO·MAIN CAMPUS.

II. 2007/08 DEPARTMENT GOALS

EXPAND THE MANNER IN WHICH RECRUITMENT EFFORTS ARE CONDUCTED FOR PROSPECTIVE PARTICIPANTS IN THE AMERICAN INDIAN SUMMER BRIDGE (AISB) PROGRAM. ASSESSMENT/RESULTS: PUBLIC RELATIONS MATERIALS FOR THE 2008 AISB PROGRAM WERE DEVELOPED IN AUGUST 2007 AND DISTRIBUTED STATEWIDE TO HIGH SCHOOLS AND NEW MEXICO TRIBAL HIGHER EDUCATION PROGRAMS. AN ON·LINE APPLICATION PROCESS WAS IMPLEMENTED IN DECEMBER 2007, WHICH RESULTED IN A 25% INCREASE IN THE APPLICANT POOL FROM THE PREVIOUS YEAR. ENHANCE AND STRENGTHEN THE PARTNERSHIP WITH THE UNM DIVISION OF ENROLLMENT MANAGEMENT TO INCREASE THE EFFECTIVENESS OF TARGETED AMERICAN INDIAN STUDENT RECRUITMENT INITIATIVES. ASSESSMENT/RESULTS: AISS DEVELOPED SPECIALIZED VISITATION PRESENTATIONS FOR THE OCTOBER 2007 UNM SENIOR DAY PROGRAM FOR PROSPECTIVE AMERICAN INDIAN STUDENTS AND THEIR PARENTS AND ALSO HOSTED AN OPEN HOUSE FOR THE EVENT. THE APRIL 2008 AMERICAN INDIAN JUNIOR DAY PROGRAM EXPERIENCED A 57% INCREASE IN PARTICIPANTS FROM THE PREVIOUS YEAR· A TARGETED OUTREACH EFFORT THAT INCLUDED THE ADDITION OF AN ON·LINE REGISTRATION PROCESS FOR THE EVENT WAS ADDED TO THE 2008 PLANNING EFFORT. EXPAND PARTNERSHIP(S) WITH UNM ACADEMIC AFFAIRS DIVISION ASSESSMENT/RESULTS: AISS INCREASED ITS PARTICIPATION AND REPRESENTATION ON THE UNIVERSITY COLI:.EGE PROBATION & SUSPENSION COMMITTEE, THE ARTS & SCIENCES SUSPENSION COMMITTEE, AND THE PRE·MAJOR ADVISEMENT INITIATIVE. AISS ALSO EXPERIENCED A 100% PLACEMENT RATE OF AISB PARTICIPANTS IN FALL 2007 FRESHMAN ACADEMIC CHOICES COURSES (FRESHMAN INTEREST GROUPS, FRESHMAN LEARNING COMMUNITIES, LIVING & LEARNING COMMUNITIES, AND STUDENT SUCCESS SEMINARS) CONTINUE FUNDRAISING EFFORTS FOR THE AISB AND AMERICAN INDIAN STUDENT RETENTION ENDOWMENT

2 ASSESSMENT/RESULTS: PROFITS FROM THE 2ND ANNUAL UNITING NATIVE MINDS GOLF TOURNAMENT EXCEED ITS $55,000 TARGET GOAL. A TOTAL OF $55,750 WAS ADDED TO THE ENDOWMENT IN JUNE 2008, INCREASE USE OF TECHNOLOGY AND WEB-BASED OPERATIONS FOR DEPARTMENT PROGRAMMING RECRUITMENT AND OUTREACH EFFORTS ASSESSMENT/RESULTS: THE CREATION OF AN ELECTRONIC RESOURCES SPECIALIST POSITION AND ADDITIONAL PROFESSIONAL DEVELOPMENT TRAINING MODULES SPECIFIC TO THE WEB­ BASED OPERATIONS RESULTED IN THE CAPACITY TO ADD SEVERAL ON-LINE APPLICATION AND CONFIRMATION PROCESSES FOR PROGRAMS INCLUDING, BUT NOT LIMITED TO THE: AMERICAN INDIAN SUMMER BRIDGE PROGRAM, SIDEKICKS MENTORING PROGRAM, AMERICAN INDIAN JUNIOR DAY, AISS GRADUATION PROGRAM & RECEPTION, AISS FACULTY & STAFF APPRECIATION, OUTSfANDING AMERICAN INDIAN STUDENT SERVICE AWARD, AISS EMERGING LOBO AWARD, AND THE MISS INDIAN UNM PAGEANT.

Ill. PROGRAMS AND SERVICES

CONTINUING INITIATIVES

AISS STUDENT DATABASE & LISTSERV- TRACKING NATIVE STUDENTS VISITING, ACCESSING AND UTILIZING AISS SERVICES AND/OR PARTICIPATING IN CULTURAL PROGRAMMING & EVENTS IS CRITICAL. THE MAINTENANCE OF THE AISS LISTSERV IS OF PARAMOUNT IMPORTANCE AS IT HAS PROVEN TO BE THE MOST USEFUL MEANS OF FACILITATING CONSISTENT COMMUNICATION WITH THE UNM NATIVE STUDENT BODY. STUDENT DATA INFORMATION PROFILES ARE UPDATED AT THE START OF EACH SEMESTER BY STUDENTS UTILIZING AISS.

AISS WEBSITE - COMMUNICATION AND OUTREACH INITIATIVES VIA THE DEPARTMENT'S WEBSITE HAVE BEEN SIGNIFICANTLY ENHANCED DURING THE COURSE OF THE YEAR. SPECIFICALLY, INCORPORATING ON-LINE APPLICATIONS FOR THE AMERICAN INDIAN SUMMER BRIDGE PROGRAM, THE SIDEKICKS MENTORING PROGRAM, AMERICAN INDIAN JUNIOR DAY, AND THE AISS GRADUATION PROGRAM HAVE PROVEN TO BE EXTREMELY EFFECTIVE IN REACHING A BROADER APPLICANT POOL AND POSITIVELY AFFECTING PUBLIC RELATIONS AND COMMUNICATION OPERATIONS. THE COMPLETION OF SPECIALIZED TRAINING MODULES BY ALL STAFF MEMBERS SPECIFIC TO WEBSITE LAYOUT, CONTENT, AND SECURITY COMPONENTS HAS BEEN INVALUABLE TO THE ON-GOING DEVELOPMENT AND MAINTENANCE OF SITE AS IT HAS CREATED NUMEROUS OPPORTUNITIES TO ENGAGE HIGHER EDUCATION ENTITIES AND ORGANIZATIONS OUTSIDE UNM IN COLLABORATIVE EFFORTS.

GENERAL SCHOLARSHIP SELECTION - AISS MANAGES AND OVERSEES THE SELECTION AND AWARDING OF UNM GENERAL SCHOLARSHIPS FUNDED BY TEN (1 0) ENDOWMENTS EARMARKED AND ESTABLISHED TO SUPPORT NATIVE STUDENTS. THOSE ENDOWMENTS INCLUDE THE: ELVA BENSON MEMORIAL, HARTLEY B. DEAN MEMORIAL, ESTHER D. MORIN ENDOWMENT, DOROTHY HATCH FUND, LOUISE E. JOHNSON MEMORIAL, MARGUERITE DRUM MEMORIAL, MATTISON MEMORIAL, MYRTLE OKEY MEMORIAL, JOHN B. SCHNEID MEMORIAL, AND THE GERALD WILKINSON MEMORIAL. EIGHTY-FIVE (85) AWARDS TOTALING $92,575 WERE MADE FROM AN APPLICANT POOL OF 1 09 STUDENTS FOR THE 2007-08 ACADEMIC YEAR.

UNM-MOU TUITION WAIVER AWARDS - AISS MANAGES AND OVERSEES THE AWARDING OF THE UNM-MOU TRIBAL TUITION WAIVER INITIALLY CREATED BY THE ESTABLISHMENT OF A MEMORANDUM OF UNDERSTANDING BETWEEN THE 22 NEW MEXICO TRIBES AND THE UNIVERSITY OF NEW MEXICO IN 1994. NEW MEXICO TRIBAL HIGHER EDUCATION DIRECTORS AND TRIBAL LEADERS NOMINATE AW!S.RD RECIPIENTS. AISS CONFIRMS ELIGIBILITY AND ACADEMIC PROGRESS FOR AWARD RECIPIENTS.

AMERICAN INDIAN SUMMER BRIDGE PROGRAM - TWENTY-SIX (26) STUDENTS REPRESENTING ELEVEN ( 1 1) TRIBES WERE SELECTED FROM AN APPLICANT POOL OF NINETY (90) STUDENTS FROM THIRTEEN (13) HIGH SCHOOLS IN NEW MEXICO, ARIZONA, COLORADO, AND NEVADA TO PARTICIPATE IN THE 2008 AISB PROGRAM. ALL PARTICIPANTS SUCCESSFULLY COMPLETED THE PROGRAM; WITH THE AVERAGE GPA FOR THE 2008 COHORT BEING 3.385. TWO HUNDRED

3 TWELVE (212) STUDENTS REPRESENTING FORTY (40) TRIBES FROM ELEVEN (1 1) STATES HAVE PARTICIPATED IN THE PROGRAM SINCE ITS INCEPTION IN JUNE 1999.

SIDEKICKS MENTORING PROGRAM - LAUNCHED DURING THE 2006.07 ACADEMIC YEAR; THIS INITIATIVE IS DESIGNED TO EXTEND SPECIALIZED OPPORTUNITIES FOR PARTICIPATION IN TRIBAL COMMUNITY SERVICE PROJECTS, ACADEMIC ENRICHMENT ACTIVITIES. UNM SERVICE EVENTS, AND ACADEMIC SCHOLARSHIP AWARDS. DURING THE 2007.08 ACADEMIC YEAR, TWENTY-FIVE (25) SIDEKICKS TEAM REPRESENTING FIFTEEN (15) UNM STUDENT ORGANIZATIONS, TWENTY-SIX (26) ACADEMIC MAJORS, AND SIXTEEN (16) TRIBES PARTICIPATED IN THE PROGRAM. SIDEKICKS PARTICIPANTS HELD THEIR 1 sr PREMIERE FUNDRAISING EVENT SINCE THE INCEPTION OF THE PROGRAM ON APRIL 15, 2008. THEY COORDINATED THE JAMES & ERNIE COMEDY SHOW AT THE UNM SUB BALLROOMS WHICH NElTED AN $1 1 00 PROFIT WITH OVER 1 000 INDIVIDUALS ATTENDING THE EVENT.

UNM RECOGNITION RECEPTION - THIS ANNUAL EVENT AFFORDS AISS THE OPPORTUNITY TO RECOGNIZE AND HONOR STUDENTS SELECTED AS RECIPIENTS OF THE OUTSTANDING AMERICAN INDIAN STUDENT SERVICE AWARD AND THE AMERICAN INDIAN EMERGING LOBO AWARD IN CONJUNCTION WITH THE DEAN OF STUDENTS UNM RECOGNITION RECEPTION. THE AWARDS COMMEND UNM NATIVE STUDENTS COMMITTED TO SERVING THE COMMUNITY AT LARGE. RECOGNITION IS BASED ON AWARDEE ACCOMPLISHMENT AND ACHIEVEMENT IN THE AREAS OF: LEADERSHIP; PARTICIPATION IN CAMPUS ACTIVITIES AND ORGANIZATIONS; ACADEMICS; AND SERVICE TO NATIVE ORGANIZATIONS AND TRIBAL COMMUNITIES. THIS YEAR'S ANNUAL AWARDS AND RECOGNITION CEREMONY WAS HELD ON APRIL 1 0, 2008.

AISS TRANSFER STUDENT ORIENTATION PROGRAM - AN EXTENSIVE SUPPORT PROGRAM DEVELOPED FOR NATIVE STUDENTS TRANSFERRING TO THE UNM-MAIN CAMPUS FROM BRANCH CAMPUS SITES, TRIBAL COLLEGES, AND OTHER COLLEGES AND UNIVERSITIES REMAINS A PRIMARY FOCUS OF OUTREACH EFFORTS EXTENDED THIS IMPORTANT STUDENT POPULATION. AISS PARTICIPATES IN UNM'S TRANSFER ON-SITE PROGRAMS AND IN THE ANNUAL UNM TRANSFER DAY PROGRAMMING AS PART OF ITS RECRUITMENT EFFORT THROUGHOUT THE ACADEMIC YEAR TO SECURE STUDENTS ATTENDANCE AND PARTICIPATION IN THE AISS TRANSFER STUDENT ORIENTATION PROGRAM HELD IN JULY EACH YEAR. NINETEEN (19) AMERICAN INDIAN TRANSFER STUDENTS PARTICIPATED IN THE 2007 PROGRAM.

AMERICAN INDIAN JUNIOR DAY- INVITING JUNIORS FROM ALL NEW MEXICO HIGH SCHOOLS THE UNM CAMPUS FOR A DAY-LONG PROGRAM DESIGNED TO INFORM AND ASSIST PROSPECTIVE STUDENTS WITH COLLEGE PREPARATION, ADMISSIONS, SCHOLARSHIP OPPORTUNITIES, AND CAMPUS LIFE/RESOURCES REMAINS A PRIORITY FOR THE DEPARTMENT. AMERICAN INDIAN JUNIOR DAY WAS HELD ON APRIL 22, 2008; WITH OVER 280 HIGH SCHOOL STUDENTS, 65 UNM STUDENTS, 1 0 UNM CHARTERED AMERICAN INDIAN STUDENT ORGANIZATIONS; AND 1 8 ACADEMIC DEPARTMENTS PARTICIPATING IN THE EVENT. IN AN EFFORT IN EXPAND OUTREACH EFFORTS AND STREAMLINE PARTICIPATION, AN ON-LINE CONFIRMATION PROCESS WAS ESTABLISHED FOR USE BY HIGH SCHOOL PERSONNEL ON THE AISS WEBSITE FOR THIS YEAR'S INITIATIVE THAT PROVED TO BE AN EFFECTIVE MEANS OF CONNECTING WITH A BROADER AUDIENCE.

NIZHONI WEEK ACTIVITIES - DURING THE MONTH OF APRIL EACH ACADEMIC YEAR, AISS SUPPORTS UNM's CHARTED AMERICAN INDIAN STUDENT ORGANIZATIONS IN THE COORDINATION OF NIZHONJ WEEK FESTIVITIES. NIZHONI WEEK WAS ESTABLISHED TO CELEBRATE, HONOR, AND RECOGNIZE THE UNIVERSITY NATIVE COMMUNITY. EVENTS CONDUCTED DURING THE WEEK-LONG CELEBRATION FROM APRIL 20-27, 2008 INCLUDED SOCIAL GATHERINGS, BROWN BAG LECTURES, FILM SCREENINGS, ART SHOWS & CONCERTS; A GUEST SPEAKER SERIES, A NATIVE CANDIDATE FORUM FOR INDIVIDUALS IN NATIONAL AND STATE-WIDE POLITICAL CAMPAIGNS, THE MISS INDIAN UNM PAGEANT, THE MUTTON KING CONTEST, AND THE KIVA CLUB ANNUAL POW WOW. AISS IS SOLELY RESPONSIBLE FOR ORGANIZING AND PRESENTING THE MISS INDIAN UNM PAGEANT - THIS YEARS HONORING CEREMONY FOR CONTESTANTS WAS HELD ON APRIL 21, 2008. THE MUTTON KING CONTEST, HELD ON APRIL 24, 2008 WAS A CO-SPONSORED EVENT BETWEEN A ISS AND ALPHA PI OMEGA SORORITY, INC.

4 AMERICAN INDIAN NIGHT AT LOBO FOOTBALL/BASKETBALL - IN PARTNERSHIP WITH UNM ATHLETICS AND THE OFFICE OF THE PRESIDENT, A ISS COORDINATES TWO EVENTS ANNUALLY TO HONOR NEW MEXICO TRIBAL LEADERS IN RECOGNITION OF THEIR CONTRIBUTIONS TO THE UNIVERSITY, 80TH EVENTS INCLUDE A SPECIALIZED PRE-GAME RECEPTION, WITH PUBLIC HALF-TIME RECOGNITION FOR THE FOOTBALL GAME AND PUBLIC PRE-GAME RECOGNITION FOR THE BASKETBALL GAME. AMERICAN INDIAN NIGHT AT LOBO FOOTBALL WAS HELD ON SEPTEMBER 8, 2007, THIS EVENT MARKED THE 98TH FOOTBALL GAME BETWEEN THE UNM LOBOS AND THE NMSU AGGIES, AS WELL AS THE DEBUT OF THE RIO GRANDE RIVALRY. THE AMERICAN INDIAN NIGHT AT LOBO BASKETBALL EVENT WAS HELD ON FEBRUARY 16, 2008.

UNITING NATIVE MINDS GOLF TOURNAMENT - THE 2N° ANNUAL UNITING NATIVE MINDS GOLF TOURNAMENT, HELD ON JUNE 19, 2008 AT UNM's CHAMPIONSHIP GOLF COURSE, DEMONSTRATED ON-GOING SUCCESS INITIALLY ESTABLISHED BY THE INAUGURAL EVENT IN JUNE 2007. THE ANNUAL EVENT WAS ESTABLISHED TO CONTINUE FUNDRAISING EFFORTS FOR THE AMERICAN INDIAN SUMMER BRIDGE PROGRAM AND THE AMERICAN INDIAN STUDENT RETENTION ENDOWMENT. SKY CITY BUSINESS ENTERPRISES, PUBLIC SERVICE COMPANY OF NEW MEXICO, AND FLINTO CONSTRUCTIVE SOLUTIONS SERVED AS THE 2008 PREMIERE SPONSORS. 42 ADDITIONAL SPONSORS/PARTNERS WERE SECURED, RESULTING IN EARNINGS OF $55,750.

NEW INITIATIVES

AISS FACULTY & STAFF APRECIATION AWARD- THIS EFFORT WAS ESTABLISHED TO RECOGNIZE THE POSITIVE INFLUENCE OF UNM FACULTY AND STAFF MEMBERS ON STUDENT UNIVERSITY EXPERIENCES IN THE AREAS OF: MENTORING; TEACHING & INSTRUCTION; ADVISEMENT; ADVOCACY; RESEARCH; STUDENT SUPPORT; LEADERSHIP AND SCHOLARSHIP OPPORTUNITIES. THIRTY (30) FACULTY AND STAFF MEMBERS WERE NOMINATED AND HONORED AT A PUBLIC LUNCHEON HELD ON APRIL 24, 2008.

STUDENT AFFAIRS SUMMER BRIDGE PROGRAM - AISS SHARES MANAGEMENT OF THIS PROGRAM IN PARTNERSHIP WITH EL CENTRO DE LA RAZA AND AFRICAN AMERICAN STUDENT SERVICES. THE SASS PROGRAM MISSION IS TO PROVIDE AN INTENSIVE ACADEMIC SUMMER IMMERSION EXPERIENCE DESIGNED TO ASSIST STUDENTS COMPLETE INTRODUCTORY STUDIES COURSES (IS­ ENGLISH, IS-MATH, AND IS-READING) IMMEDIATELY FOLLOWING HIGH SCHOOL GRADUATION AND PRIOR TO BEGINNING A 1sr-SEMESTER EXPERIENCE AT UNM. THE AMERICAN INDIAN STUDENT REPRESENTATION FOR THE COHORT THAT COMPLETED THE PROGRAM IN JULY 2007 COMPRISED 1 0% OF TOTAL PARTICIPANTS AND 1 0% OF TOTAL PARTICIPANTS FOR THE COHORT THAT BEGAN THE PROGRAM IN JUNE 2008 -THIS IS VERY MUCH IN LINE WITH THE DEPARTMENT'S INDIVIDUAL GOAL OF INSURING THAT THE REPRESENTATION OF AMERICAN INDIAN PARTICIPANTS MEET OR EXCEED THE DEMOGRAPHIC REPRESENTATION OF THE STATE'S NATIVE COMMUNITY.

NATIVE AMERICAN ALL-STAR BASEBALL GAME -THIS A COMMUNITY BENEFIT EVENT DEVELOPED IN PARTNERSHIP WITH THE PRINCIPAL OWNER OF THE ALBUQUERQUE ISOTOPES BASEBALL ORGANIZATION TO SUPPORT SPECIALIZED OUTREACH AND RECRUITMENT INITIATIVES AT UNM DESIGNED TO INCREASE REPRESENTATION OF AMERICAN INDIAN ATHLETES AT THE DIVISION-I COLLEGIATE LEVEL. THE JULY 28, 2007 EVENT MARKED THE INAUGURAL YEAR OF UNM'S PARTICIPATION. THE JULY 2008 AND 2009 EVENT PROCEEDS WILL BENEFIT UNM SOLELY; WITH PROCEEDS FROM EVENTS BEGINNING IN 2010 TO BE SHARED EQUALLY BY THE UNIVERSITY OF NEW MEXICO AND NEW MEXICO HIGHLANDS UNIVERSITY.

5 COLLABORATION: UNM DEPARTMENTS/STUDENT GROUPS ACCESSIBILITY SERVICES ADMISSIONS & RECRUITMENT, OFFICE OF ANDERSON SCHOOL OF MANAGEMENT AFRICAN AMERICAN STUDENT SERVICES ALPHA PI OMEGA SORORITY, INC. ALUMNI RELATIONS AMERICAN INDIAN BUSINESS ASSOCIATION AI CAE AMERICAN INDIAN MEDICAL ASSOCIATION AISES ARCHITECTURE & PLANNING, COLLEGE OF ARTS & SCIENCES, COLLEGE OF ASUNM ATHLETICS BA/MD PROGRAM BETA SIGMA EPSILON FRATERNITY CAREER SERVICES CENTER FOR ACADEMIC PROGRAM SUPPORT CENTER FOR NATIVE AMERICAN HEALTH CHILDREN'S CAMPUS COLLEGE ENRICHMENT PROGRAM CO SAP DEAN OF STUDENTS EDUCATION, COLLEGE OF EL CENTRO DE LA RAZA ENGINEERING, SCHOOL OF GRADUATE STUDIES GPSA HEALTH SCIENCES CENTER HUMAN RESOURCES INSTITUTE FOR AMERICAN INDIAN EDUCATION JOHNSON CENTER KIVA CLUB KUNM LOBORIENTATION LOBO NETWORK MULTICULTURAL ENGINEERING PROGRAM NATIVE AMERICAN CHRISTIAN FELLOWSHIP NATIVE AMERICAN HEALTH SCIENCE CENTER NATIVE AMERICAN HEALTH SCIENCES SOCIETY NATIVE AMERICAN LAW STUDENT ASSOCIATION NATIVE AMERICAN STUDIES NAS INDIGENOUS RESEARCH GROUP OFFICE OF THE PROVOST PHARMACY, COLLEGE OF PROJECT FOR NM GRADS OF COLOR POLICE DEPARTMENT RESIDENCE LIFE RONALD MCNAIR SCHOLARS PROGRAM ROPPROGRAM SCHOLARSHIP OFFICE SOCIETY OF NATIVE AMERICAN GRAD STUDENTS SCHOOL OF LAW SPECIAL PROGRAMS STUDENT ACTIVITIES STUDENT FEE REVIEW BOARD STUDENT FINANCIAL AID STUDENT HEALTH CENTER STUDENT SPECIAL EVENTS RECORDS & REGISTRATION UNIVERSITY COLLEGE UNM- GALLUP CAMPUS UNM- Los ALAMOS CAMPUS UNM- TAOS CAMPUS UNM- VALENCIA CAMPUS WOMEN'S RESOURCE CENTER

IV. DIRECTOR COMMITTEE PARTICIPATION AMERICAN INDIAN GRADUATE CENTER DIVISION OF EQUITY & INCLUSION VP SEARCH COMMITTEE DIVISION OF EQUITY & INCLUSION DIVERSITY STEERING COMMITTEE ED & CAROLYN LEWIS SCHOLARSHIP SELECTION COMMITTEE FUTURES FOR CHILDREN FRESHMAN LEARNING COMMUNITIES SUB-COMMITTEE LOBORIENTATION- FAMILY CONNECTION NATIONAL ASSOCIATION FOR STUDENT PERSONNEL ADMINISTRATORS NATIONAL INSTITUTE FOR NATIVE LEADERSHIP IN HIGHER EDUCATION NEW MEXICO ASSOCIATION OF STUDENT AFFAIRS PROFESSIONALS NEW MEXICO STATUARY HALL FOUNDATION NEW MEXICO TRIBAL LEADERSHIP INSTITUTE (W.K. KELLOGG FOUNDATION) STUDENT AFFAIRS SUMMER BRIDGE PROGRAM ORIENTATION UNIVERSITY COLLEGE SUSPENSION COMMITTEE UNM AMERICAN INDIAN LEADERSHIP & LEARNING CENTER PLANNING COMMITTEE UNM HOMECOMING COMMITTEE UNM HUMAN RESOURCES VP SEARCH COMMITTEE UNM INSTITUTIONAL SUPPORT SERVICES VP SELECTION COMMITTEE UNM MULTICULTURAL GREEK COMMUNITY ADVISOR UNM REGENTS SCHOLARS SELECTION COMMITTEE UNM WELCOME BACK DAYS WALATOWA HIGH CHARTER SCHOOL DUAL-ENROLLMENT STEERING COMMITTEE

6 STAFF UPDATE

• RODERICK LANSING COMPLETED A 2-YEAR ASSIGNMENT AS THE AISS PROFESSIONAL INTERN ON APRIL 25, 2008. • RODERICK LANSING WAS SELECTED FROM A COMPETITIVE SEARCH PROCESS FINALIST POOL OF 3 INDIVIDUALS AS THE AISS ELECTRONIC RESOURCES SPECIALIST. HE BEGAN HIS APPOINTMENT ON APRIL 28, 2008 AND COMPLETED HIS PROBATIONARY PERIOD ON JUNE 9, 2008.

STAFF PROFESSIONAL ACTIVITIES AND COMMUNITY EFFORTS ALBUQUERQUE PUBLIC SCHOOLS COLLEGE DAYS COLLEGE ENRICHMENT PROGRAM ORIENTATION ISLETA PUEBLO CAREER FAIR GRANTS HIGH SCHOOL COLLEGE & CAREER FAIR GOVERNOR RICHARDSON'S HIGHER EDUCATION CONFERENCE LOBORIENTATION NASPA NATIONAL CONFERENCE NASPA MULTI-CULTURAL INSTITUTE SANTA FE INDIAN SCHOOL COLLEGE & CAREER FAIR UNM ARTS & SCIENCE SUSPENSION COMMITIEE UNM GREEK WEEK UNM IDA ROMERO SELECTION COMMilTEE UNM OFFICE OF STUDENT AFFAIRS BANNER USER GROUP UNM OFFICE OF STUDENT AFFAIRS ASSESSMENT COMMilTEE UNM OFFICE OF STUDENT AFFAIRS FELLOWS PROGRAM UNM OFFICE OF STUDENT AFFAIRS MARKETING USER GROUP UNM OFFICE OF STUDENT AFFAIRS WEBSITE USER GROUP UNM PRESIDENTIAL SCHOLARSHIP SELECTION COMMilTEE UNM UNIVERSITY COLLEGE PROBATION & SUSPENSION COMMilTEE

V. STATISTICAL REPORT STUDENTS VISIT AISS FOR VARIOUS TYPES OF SUPPORT AND SERVICE, HOWEVER, THE DEPARTMENT DAILY SIGN-IN LOG CAPTURES ONLY THE PRIMARY PURPOSE OF VISITS AND/OR CONTACT. THE CATEGORY "OTHER" CONSISTS OF A VARIETY OF MOTIVATIONS INCLUDING, BUT NOT LIMITED TO: MENTORSHIP MEETINGS, SKILLS & STUDY WORKSHOPS, SOCIALS, RETRIEVING SCHOLARSHIP APPLICATIONS, VISITING WiTH PEERS/FAMILY MEMBERS, AND RELAXATION AND BREAKS BETWEEN SCHEDULED CLASSES. FACULTY, STAFF, AND COMMUNITY MEMBERS VISITING AISS ALSO SIGN-IN ON THE DAILY LOG

JULY TOTAL NUMBER OF VISITORS 250 SERVICES TYPE/USE FRESHMAN ADVISEMENT 06% TRANSFER STUDENT ADVISEMENT 03% CONTINUING ADVISEMENT (UNDERGRADUATE) 09% GRADUATE ADVISEMENT 04% COMPUTER USE 40% TUTORING/OTHER 38%

AUGUST TOTAL NUMBER OF VISITORS 1008 SERVICES TYPE/USE FRESHMAN ADVISEMENT 07% TRANSFER STUDENT ADVISEMENT 04% CONTINUING ADVISEMENT (UNDERGRADUATE) 06% GRADUATE ADVISEMENT 02% COMPUTER USE 61% TUTORING/OTHER 20%

7 SEPTEMBER TOTAL NUMBER OF ViSITORS 1367 SERVICES TYPE/USE FRESHMAN ADVISEMENT 03% TRANSFER STUDENT ADVISEMENT 05% CONTINUING ADVISEMENT (UNDERGRADUATE) 04% GRADUATE ADVISEMENT 01% COMPUTER USE 62% TUTORING/OTHER 25%

OCTOBER TOTAL NUMBER OF VISITORS 1313 SERVICES TYPE/USE FRESHMAN ADVISEMENT 05% TRANSFER STUDENT ADVISEMENT 03% CONTINUING ADVISEMENT (UNDERGRADUATE) 04% GRADUATE ADVISEMENT 01% COMPUTER USE 61% TUTORING/OTHER 26%

NOVEMBER TOTAL NUMBER OF VISITORS 1303 SERVICES TYPE/USE FRESHMAN ADVISEMENT 07% TRANSFER STUDENT ADVISEMENT 05% CONTINUING ADVISEMENT (UNDERGRADUATE) 04% GRADUATE ADVISEMENT 01% COMPUTER USE 65% TUTORING/OTHER 18%

DECEMBER TOTAL NUMBER OF VISITORS 680 SERVICES TYPE/USE FRESHMAN ADVISEMENT 09% TRANSFER STUDENT ADVISEMENT 04% CONTINUING ADVISEMENT (UNDERGRADUATE) 04% GRADUATE ADVISEMENT 01% COMPUTER USE 65% TUTORING/OTHER 17%

JANUARY TOTAL NUMBER OF VISITORS 826 SERVICES TYPE/USE FRESHMAN ADVISEMENT 09% TRANSFER STUDENT ADVISEMENT 04% CONTINUING ADVISEMENT (UNDERGRADUATE) 05% GRADUATE ADVISEMENT 05% COMPUTER USE 62% TUTORING/OTHER 15%

FEBRUARY TOTAL NUMBER OF VISITORS 1320 SERVICES TYPE/USE FRESHMAN ADVISEMENT 06% TRANSFER STUDENT ADVISEMENT 04% CONTINUING ADVISEMENT (UNDERGRADUATE) 02% GRADUATE ADVISEMENT 01% COMPUTER USE 59% TUTORING/OTHER 28%

8 HO

MARCH TOTAL NUMBER OF VISITORS 969 SERVICES TYPE/USE FRESHMAN ADVISEMENT 04% TRANSFER STUDENT ADVISEMENT 03% CONTINUING ADVISEMENT (UNDERGRADUATE) 04% GRADUATE ADVISEMENT 01% COMPUTER USE 62% TUTORING/OTHER 26%

APRIL TOTAL NUMBER OF VISITORS 1351 SERVICES TYPE/USE FRESHMAN ADVISEMENT 04% TRANSFER STUDENT ADVISEMENT 03% CONTINUING ADVISEMENT (UNDERGRADUATE) 04% GRADUATE ADVISEMENT 01% COMPUTER USE 59% TUTORING/OTHER 29%

MAY TOTAL NUMBER OF VISITORS 664 SERVICES TYPE/USE FRESHMAN ADVISEMENT 04% TRANSFER STUDENT ADVISEMENT 02% CONTINUING ADVISEMENT (UNDERGRADUATE) 05% GRADUATE ADVISEMENT 01% COMPUTER USE 50% TUTORING/OTHER 38%

JUNE TOTAL NUMBER OF VISITORS 373 SERVICES TYPE/USE FRESHMAN ADVISEMENT 26% TRANSFER STUDENT ADVISEMENT 02% CONTINUING ADVISEMENT (UNDERGRADUATE) 09% GRADUATE ADVISEMENT 01% COMPUTER USE 36% TUTORING/OTHER 26%

VII. PROPOSED 2008/09 STRATEGIC PLAN DEPARTMENT GOALS INCREASE THE NUMBER OF PARTICIPANTS IN THE AMERICAN INDIAN SUMMER BRIDGE PROGRAM BY A MINIMUM OF 1 0% FROM THE PREVIOUS YEAR. INCREASE THE NUMBER OF AMERICAN INDIAN PARTICIPANTS IN THE STUDENT AFFAIRS SUMMER BRIDGE PROGRAM BY A MINIMUM OF 5% FROM THE PREVIOUS YEAR. DEVELOP AND RE·STRUCTURE AISS STUDENT EMPLOYEE POSITIONS TO INCORPORATE ADVANCED LEADERSHIP, PROFESSIONAL DEVELOPMENT, AND CAREER ADVANCEMENT COMPONENTS. CONTINUE FUNDRAISING EFFORTS FOR THE AISB AND AMERICAN INDIAN STUDENT RETENTION ENDOWMENT COLLABORATE WITH -THE DIVISION OF ENROLLMENT MANAGEMENT TO CREATE AN INDIAN ACADEMIC SCHOLARSHIP PROGRAM WITH A STRUCTURE SIMILAR TO THE NATIONAL MERIT ACHIEVEMENT AWARD. EXPAND SUPPORT SERVICES AND PROGRAMMING FOR NATIVE GRADUATE STUDENTS WITH INCREASED PARTNERSHIPS WITH THE SOCIETY FOR NATIVE AMERICAN GRADUATE STUDENTS (SNAGS) AND THE PROJECT FOR NEW MEXICO GRADUATES OF COLOR (PNMGC) INITIATE CONTACT WITH UNM AMERICAN INDIAN ALUMNI TO ENGAGE THEM IN AISS PROGRAMMING

9 'HI

UNM CAMPUS OFFICE OF SUBSTANCE ABUSE PREVENTION Center on Alcoholism, Substance Abuse & Addictions /Division of Student Affairs

ANNUAL REPORT July 1, 2007- June 30, 2008

Submitted By Jill Anne Yeagley, MSW, CPS, Program Manager

BACKGROUND The UNM Campus Office of Substance Abuse Prevention (COSAP) was created on July 1, 1992, to ensure the University's compliance with alcohol/other drug-related federal regulations and to develop, coordinate, and enhance prevention programs for all members of the campus community. Since its inception, COSAP has been under the supervision of the UNM Center on Alcoholism, Substance Abuse and Addictions with administrative oversight from the Vice President for Student Affairs.

MISSION A student's academic success and personal health and well being is closely associated with his/her ability to avoid high-risk drinking and other hazardous drug use, thus the mission of the Campus Office of Substance Abuse Prevention is to work with students, staff, and faculty to create and support a healthy campus environment that is free from the negative effects of alcohol and other drugs. Substance abuse prevention activities are to foster a dominant campus atmosphere that undermines positive perceptions of alcohol, tobacco and other drug abuse, promotes realistic estimates of the prevalence of use and abuse, reduces personal and environmental risk factors, and enhances protective factors.

2007-2008 GOALS/OBJECTIVES: AN ASSESSMENT OF ACCOMPLISHMENT

Goall: Create and support a safe and healthy campus environment

Objective 1: Maintain compliance with federal regulations related to substance abuse. COSAP helped maintain UNM's full compliance with the federal Drug-Free Workplace and Drug-Free Campus (higher education provisions of the Safe and Drug-Free Schools and Communities Act) regulations. The specific, mandated activities were the: • Annual distribution of the "Drug-Free Campus: A Policy on lllegal Drugs & Alcohol" via campus mail to all employees, • Annual notification to students of the "Drug-Free Campus: A Policy on Illegal Drugs & Alcohol" including a chart of legal sanctions and consequences, through the Schedule of Classes, New Student Orientation, and the UNM Pathfinder. • Continued implementation of prevention programming. Objective 2: Improve RAs' enforcement of alcohol/other drug (AOD) policies in the residence halls and their ability to identify and discuss concerns with residents in an effective manner. COSAP staffs worked with Residence Life administrators to identify problem issues and develop strategies to improve RAs' detection and response to AOD use in campus residences. The issues and strategies for improvement were integrated into a training provided to all RAs and Residence Life staffs in August 2007. The training consisted of an (1) overview of campus/community resources and current alcohol/other drug norms; (2) examination of the serious consequences associated with alcohol abuse; (3) analysis and response development for relevant case studies; and (4) experiential and didactic training in a peer-based, brief intervention strategy entitled "Flash Your Brights." COSAP's intention was to track infractions by resident hall and individual RA to help assess the effectiveness of the training and to identify RAs who might additional training and/or support. However, the record-keeping procedures maintained by Residence Life made this type of tracking impractical. Instead, COSAP administered a pre/post instrument designed to measure change in pertinent skills and intent to address AOD and other health/safety issues and compared the number of policy violations. Analysis of the pre/post tests found the following statistically significant findings: • Improved ability to identify the proper action steps for a suspected case of alcohol poisoning; (24% pre vs. 97% post); • Greater likelihood to report that campus alcohol policies benefit students (pre mean= 3.9, post mean= 4.5; <.001); • Strong agreement that high-risk drinking is associated with academic performance (pre mean =3. 7, post mean= 4.6; <.003); and • Increased belief that saying something to a high-risk drinker may eventually help him/her to change their alcohol use (pre mean= 3.9, post mean= 4.5; <.001).

In addition, a comparison ofthe Fall2006-Spring 2007 violations to the Fall2007-Spring 2008 violations showed an increase of only 4 AOD-related violations, up from 232 to 236.

Objective 3: Ensure that UNM has effective, defensible, and enforceable AOD policies. In support of this objective, COSAP staffs maintained current knowledge of trends, challenges, and other issues related to AOD policies in higher education settings, and convened a committee to review UNM's existing AOD policies and revise as needed. The COSAP staffs sought to enhance their knowledge of prevention theory and practice through participation in state-provided prevention workshops as well as in the U.S. Department of Education's National Meeting on Alcohol, Other Drug and Violence Prevention in Higher Education and the National Conference on Tobacco Use and Cessation. Both the program manager and health educator accrued 64 continuing education credits in pursuit of the national Certified Prevention Specialist (CPS) and in March 2008, the program manager earned her national CPS. A task force appointed by the Vice President of Student Affairs and chaired by the Associate Vice President for Student Life, completed policy work undertaken earlier by the Campus Prevention Committee, and Policy 2140: "Use of Alcohol on University Property" was finalized in September 2007. The task force began a review and updating of policy 2150 which addresses alcohol sponsorship, but has not been reconvened since early 2008. A team comprised of the COSAP program manager, two student athletes, the head trainer, and the athletics life skills coordinator participated in the NCAA-sponsored APPLE conference in January, 2008. This conference is designed to promote student athlete wellness and substance abuse prevention through the use of a comprehensive approach. The UNM team determined the first year priority would be to develop and gain approval to implement a department-wide, model recruitment policy. This will eliminate the wide variance in recruiting practices that currently exists across teams; establish clear expectations regarding alcohoVother drugs for current athletes and recruits alike; reinforce for students and staff the importance of upholding the laws and providing safe outlets for student athletes; and ultimately, lead to reduced incidents involving alcohol/other drugs with student athletes. The team reviewed copies of the various team policies and drafted a policy and consent forms that will be submitted to the Student Athlete Advisory Council (SAAC) and the Athletics Administration in fall 2008.

Objective 4: Support the AOD-related component of the Student Health Center's Peer Health Educators Program. COSAP staffs continued to train and mentor the SHC peer health educators who selected AOD topics and to support campus awareness events organized by the peer health educators. During the 2007-08 fiscal year, COSAP staffs worked extensively with four students who presented the alcohol cuniculum components to 352 students. COSAP staffs and Peer Health Educators also provided information to over 1,517 students via themed awareness events held throughout the academic year.

Objective 5: Conduct a social marketing campaign to increase awareness of secondhand smoke dangers and to promote smoking cessation. Using Daily Lobo advertisements and campus-wide posters, COSAP implemented a social marketing campaign focused on the harmful effects of secondhand smoke, the benefits of becoming tobacco-free, and cessation tips. These marketing messages were supplemented with information provided to campus and community members at various tabling events throughout the academic year. Results from the Student Lifestyles Survey and intercept interviews with students showed: • a 23% increase in the perception of health risks related to secondhand smoke exposure, • a 14% increase in the number of students who can identify campus/community resources for smoking cessation, and a • continued increase in the number of students expressing a desire to quit. (17% to 39% in 2005-06; 39% to 45% in2006-07 and from 45% to 48% in 2008).

Goal 2: Increase students' perception of risk for arrest related to drinking and driving.

Objective 1: Increase students' awareness ofDWI checkpoints and resulting perceived risk of arrest by 10 percent. To increase the perception of risk of arrest, COSAP launched an informational campaign to alert students and other UNM community members to every upcoming DWI checkpoint and/or saturation patrol. In addition to two, "roving" outdoor signs and posters in COSAP's four display cases, eight departments agreed to "host" checkpoint posters. Each department was provided with a laminated poster designed for easy insertion of checkpoint dates and updated "numbers arrested" each time another checkpoint was conducted. The Student Activities Office made its emaillistserve available so email alerts could be sent to every enrolled student one-to-two days prior to each scheduled checkpoint. Along with information regarding the dates of the checkpoints and saturation patrols, the emails reminded students about alternatives to drinking and driving such as the Downtown Shuttle, Safe Ride, a sober DD, etc. The email alerts and posters were reinforced with colorful electronic displays and napkin holder notices in the Student Union Building (SUB) as well as with business-size cards that list ways to "Avoid a DWI'' on one side and provide tips to identify and treat alcohol poisoning on the other side (see Appendix B). These cards were given out during presentations and tabling events and were available to take at several different UNM departments including the offices of the Dean of Students, Scholarships, Financial Aid, the student ethnic centers, and the Student Health Center. To gather pre-campaign baseline data, COSAP conducted intercept interviews in September 2006, and added a perceived risk question to the annual lifestyles survey. The results of the two surveys reflected a clear increase in students' perception of risk of arrest; prior to launching the DWT risk campaign, 60.6% of students surveyed said their risk of arrest was somewhat likely or very likely, and by fall2007 when the campaign was being implemented, this had risen to 89%.

Goal 3: Improve retention and graduation rates of current students by decreasing risky AOD-related behavior.

Objective 1: Collaborate with New Student Orientation and CEP staffs to reduce risky drinking behavior among incoming first-year students. In spring 2007 and 2008, COSAP. trained 23 student leaders to conduct an abbreviated small­ group social norms correction component of New Student Orientation (NSO) and worked with NSO staffs to update and enhance the NSO CHOICES module. COSAP staffs delivered a more intense social norms correction program to 351 incoming students participating in the College Enrichment Program during the reporting period.

GRANT AWARDS

CO SAP received University funds totaling $65,172 ($60, 172 from Student Affairs and $5,000 from Student Fees) to maintain UNM's compliance with alcohoVother drug-related federal regulations, including the provision of prevention services. Without supplemental grant funding COSAP's s_cope of work would be largely limited to basic education and awareness activities which provide an important prevention base, but have been deemed by research to be insufficient on their own. The body of prevention research calls for a comprehensive approach that not only addresses the specific educational needs of individuals, but also seeks to bring about change at the institutional, community, and public policy level. During the past few years COSAP has utilized grant awards to expand its staff and pursue a comprehensive prevention approach. As reflected in annual reports and the federally-mandated Biennial Reviews, these efforts have yielded positive results. Future gains, which include a substantial shift in social norms, depend upon continued funding and the focused implementation of environmental management strategies. The grants listed below assisted COSAP's efforts during the 2006-2007 fiscal year:

NM Tobacco Use Prevention and Control (TUPAC): ($45,301/yr. through June 2008). This grant provided partial funding for a staff member whose responsibilities included developing and implementing a social marketing campaign to increase awareness of the dangers of secondhand smoke and create interest in smoking cessation; conducting intercept interviews; supporting and providing guidance for the student group, Expose; and working with the Smokefree Campus Coalition. TUPAC funding also supported training, cessation workbooks, pamphlets, an online survey of tobacco users, discounted nicotine replacement treatment aids, and staff time to develop, administer, and evaluate the project.

NM Traffic Safety Bureau: ($18,200/yr. through June 2008). This grant also provided partial funding for a staff position as well as resources for alcohol­ related materials, social marketing campaign materials, and the Designated Driver program.

NM Department of Health & Value Options: ($150,000/yr. through June 2010). This grant sustains campus-community initiatives at UNM and five other higher education institutions (SJC, NMHU, NMSU, ENMU, and SIP!). Over half of the funding is allocated for prevention efforts at the five member institutions, a mandatory outside evaluator, and annual implementation of the Core Alcohol and Other Drug Survey at all six schools. The remaining funding supports a COSAP staff member (1.0 FTE) who coordinates the statewide and UNM initiatives designed to change the campus and community alcohol environments.

DIRECTOR PARTICIPATION ON COMMITTEES

Ms. Yeagley served on the Student Engagement Committee of the UNM-sponsored Graduation and Retention Task Force, and was appointed by Governor Bill Richardson to serve on the House Joint Memorial 64 Task Force- a group charged with studying the effects of alcohol advertisements on youth and recommending constitutionally-valid methods of restricting youth exposure to alcohol advertising. The Task Force's report was submitted to the Governor and House and Senate leaders in late November, 2007. Career Services Annual Report

Office of Career Services - Division of Student Affairs

July 1, 2007 to June 30,2008

Jenna Crabb, Director

Assessment of Accomplishments of 2007-2008 Strategic Plan Departmental Goals. 1. What: Increase number of employers registered and recruiting with UNM Career Services

Why: To promote awareness and participation with top employers nationally and state-wide; To offer our students and alumni more and a broader selection of part-time, full-time, coop and internship employment opportunities.

How:

a) Recruit specific employers in Albuquerque through scheduled meetings, direct mailings and contacts.

Met with employers in Albuquerque to speak with them directly about our services and our students. Presented the organizations with detailed information about Cr.-Campus Recruiting, career fairs and our outreach efforts to students.

b) Through membership in professional organizations.

Career Services staff is dedicated to promoting UNM and Career Services through professional organizations. We are currently members of: National Association of Colleges and Employers, American Counseling Association, New Mexico Counseling Association, New Mexico Career Development Association, National Career Development Association, New Mexico Consortium of Career Educators and Employers, National Association for Student Personnel Administrators, Rocky Mountain Association of Colleges and Employers, Mountain Pacific Association of Colleges and Employers, Federal Executive Board, and the Diversity Leadership Council.

Director is Past • President to the New Mexico Counseling Association and Current President of the New Mexico Consortium of Career Educators and Employers. Career Services Annual Report

c) Building and maintaining relationships with employers who value the skills our students are learning and the diversity they offer.

On-going.

Career Fair Data:

Fall2007 Total Number of Career Fairs: 4 Total Number of Recruiting Organizations: 264 Total Number of Organizations Hiring for NM Employment: 84 Total Number of Student Contacts: 2,724

Spring 2008 Total Number of Career Fairs: 3 Total Number of Recruiting Organizations: 190 Total Number of Organizations Hiring for NM Employment: 100 Total Number of Student Contacts: 2,502

On-Campus Recruiting Data:

Fall2007 Total Number of OCR Schedules/Events: 87 Total Number of Organizations: 55 Total Number of Organizations Hiring for NM Employment: 21 Total Number of Student Contacts: 976

Spring 2008 Total Number of OCR Schedules/Events: 112 Total Number of Organizations: 64 Total Number of Organizations Hiring for NM Employment: 17 Total Number of Student Contacts: 908

d) Regular email invitations to participate in upcoming career events.

On-going. Each event is advertised with email and other marketing strategies. An email update is sent out every two weeks to promote events.

e) Connecting employers to faculty in the academic programs of interest to the employer. ------

Career Services Annual Report

On-going. Each Career Development Facilitator (CDF) is a liaison to a specific college within the University. Two CDFs are conducting on-site hours up to 16-20 hours in their respective colleges. On-Campus Recruiting efforts have connected recruitersfemployers to faculty and staff in various colleges throughout the year. On-Campus Recruiting Coordinator schedules all employer information sessions and tables through our office with each on-site college.

f) Continue to host and improve upon delivery of annual Career Expo, annual Educator's Fair, HESO Career Fair, Accounting Career Fair, Public Service Career Showcase, and the Architecture and Planning Career Fair.

Each year the Career Services Department has continued to grow both the number of participants at each fair and the number of fairs we host. We had 8 career fairs this past year. We collaborated with Anderson Schools of Management, College of Education, Office of Graduate Studies, Hispanic Engineering and Science Organization, Pre-Law School Advisor and Department and Architecture and Planning School for their individual career fairs.

We hosted 4 career Fair events in the Fall2007. Total Number of Recruiting Organizations: 264. Total Number of Organizations Hiring for NM Employment: 84. Total Number of Student Contacts: 2,724

For Spring 2008, we hosted 3 career fair events. Total Number of Recruiting Organizations: 190. Total Number of Organizations Hiring for NM Employment: 100. Total Number of Student Contacts: 2,502.

g) Serve as a resource to the Albuquerque Economic Development Council, the Albuquerque Chamber of Commerce, the Hispano Chamber of Commerce, the University Foundation and the Federal Executive Board by providing employment statistics and recruiting services to new and prospective Albuquerque employers.

On-going. In January 2008, Director presented workshops on how to file an on-line resume application for Albuquerque and New Mexico federal job seekers at the 2"d Annual Federal Career Expo hosted by the Federal Executive Board. Director and Manager of Employer Relations met with the UNM Foundations to form collaboration on employer outreach efforts and service packages. Provided Recruiters Retreat for all UNM recruiters on eRecruiting

- _ _;_;j Career Services Annual Report

database and What to Expect from our Students - a Multigenerational Look at our Students.

h) Continue to be a resource to employers seeking employer information/statistic about UNM graduates.

On-going. Evaluation of current Graduate Follow-Up survey underway. Hired a new Manager, Career Counseling who will be conducting a new survey in partnership with Alumni Services and the Deans of the respective colleges.

2. What: Reorganize the liaison model for the Career Development Facilitators (CDF) with their respective colleges.

Why: To deliver career information tailored to the specific disciplines offered in each of the targeted schools/colleges; provide collaboration between target colleges within the University to provide improved career development services.

How: a. Analyze the desired time spent in each college area to maximize the efforts put forth by each of the CDFs in their respective areas.

On-going. Evaluation of current hours spent at each college on­ site versus time spent in Career Services. Hired a new Manager, Career Counseling who will be supervising the CDFs and managing their hours and efforts.

Total appointments and walk-ins: July 2007: 159 August 2007: 105 September 2007: 112 October 2007: 136 November 2007: 96 December 2007: 70 January 2008: 127 February 2008: 138 March 2008: 139 · April 2008: 170 May 2008: 152 June 2008: 104

*The data does not measure amount of No Shows and/or cancellations. Career Services Annual Report

b. Make each CDF more familiar with all colleges (generalist}, but maintain a direct impact through faculty and staff contact.

On-going. Each CDF has maintained hours on site and maintain walk-in hours. Each CDF contacted their individual colleges in order to be more accessible to faculty and staff. Hired a new Manager, Career Counseling who will be supervising the CDFs and managing their hours and efforts.

c. CDFs will contact their respected college at the beginning of each semester to connect with faculty, staff and students

On-going. CDFs contact their colleges at the beginning of each semester in order to connect with faculty and staff. A letter is sent informing them of our services and our abilities to conduct presentations for their classes and student organizations. Hired a new Manager, Career Counseling who will be supervising the CDFs and managing their hours and efforts.

d. Training will consist of an overview of all specific college areas to provide better quality service to students.

On-going. Hired a new Manager, Career Counseling who will be supervising the CDFs and managing their hours and efforts. The new CDF Manager will be training and supervising each staff member. They will meet regularly and have one-on-one meetings with the manager.

e. Training will also be conducted in terms of a career development model.

On-going. New manager will be conducting all training sessions. A career development model has been established along wit hteh continual certification of the CDFs as Global Career Development Facilitators through the Director.

f. Provide on-going in-service training in areas of counseling and career development

On-going. New Manager, Career Counseling will be conducting in- s_ervice training areas every other week and a more intense training once a month. Each Spring, the director provides a workshop to certify Global Career Development Facilitators. This is conducted through UNM Continuing Education and open to community and UNM staff. Career Services Annual Report

3. What: Coordinate the Graduate Follow-Up Survey

Why: To benchmark program/service participation levels and effectiveness for retention and recruitment efforts.

How: a. Continue to conduct the Graduate Follow-Up Survey in a timely manner.

On-going. Evaluation of current Graduate Follow-Up Survey and its questions is being commissioned for 2008-2009 with input from Alumni Services and each college Dean in order to meet their accreditation requests and needs.

b. Utilize Student Voice for survey.

On-going.

c. Conduct phone surveys as needed.

On-going as needed.

4. What: Staff Development

Why: Improve job related knowledge and skills of all staff; there is a direct correlation between staff knowledge and skill level and their ability to provide quality career advisement to the students and alumni of UNM.

How: a. Require all Career Development Facilitators to gain their Career Development Facilitator Certification through our office (Director will teach the curriculum each spring).

On-going. Each spring semester, the director provides a workshop to certify Global Career Development Facilitators. Newly appointed CDFs will gain this certification within 6 months of hire. This is conducted through UNM Continuing Education and open to community and UNM staff. A cooperative agreement is in the works to provide this service/class to Academic Advisors as part of their training. This discussion is still on-going.

b. Understand the program requirements of their respective school/college, related career opportunities and requirements, and to develop related employment opportunities locally and nationally. Career Services Annual Report

On-going. Met with local employers; conducted luncheons and site visits for local and national organizations.

In addition, Career Services maintains the Student Conference Award Program funded by Student Fees. During the 2007/2008 fiscal year the Student Conference Award Program received $21,780 in funds from the Student Fee Review Board to be awarded to graduate and undergraduate students interested in attending conferences. During the spring semester PNMGC contributed $5845 for a grand total of $27625 for the year.

During this fiscal year 71 students applied to receive S-CAP funds 19 of which were undergrads and 52 grad students. Of these applicants 49 students were awarded a total of $25,025. Sixteen of these applicants withdrew for various reasons suck as being unable to attend and finding other funding. Only 6 were denied by the review committee.

c. Create and provide employee development by providing in-house training opportunities,

On-going. Provided speakers at CDF and general staff meetings to further their knowledge of the career fields and UNM areas. Encouraged professional development through conferences, associations and academic classes. Offered Global Career Development Facilitator Training in house for two current career services staff, 2 university staff members, and 1 community member.

d. Support New Mexico Counseling Licensure requirements for our staff.

On-going. During this past year, Director was President for the New Mexico Counseling Association.

e. Support and ensure career ladder and career advancement opportunities for all staff.

On-going. Created a career ladder for one staff member who will complete ladder in the September 2008.

f. Support continuing education. Career Services Annual Report

On-going. Currently have 4 staff members who are working part­ time on an advanced degree. Staff continues to take professional development workshops offered through Continuing Education and EOD as well as attend and participate in conferences and organizations.

g. Support participation in national organizations/conference

To the extent that our budget allows, staff are encouraged to attend one national conference per year. Staff have been divided up and assigned to the professional association that most closely matches their position and area of interest (where possible). Summer 2008 1 Staff member attended the NACE conference in New Orleans. One staff member presented at New Mexico Career Development Association Conference and was the keynoter at the New Mexico Counseling Association Conference. Fall 2007 1 staff member presented at the New Mexico Higher Education Symposium.

h. Assist with and implement the development of a customer services training program for all university student employees (with Kim Kloeppel, Fiscal and Planning Officer).

On-going.

Office of Career Services Director, Committee Participation July 1, 2007- June 30, 2008

University of New Mexico Committee Participation

Partnership for Public Service, Call to Serve • Cross-Campus Committee Graduation Task Force Committee, Office of Student Affairs Golden Key National Honor Society, Advisor Role Student Conference Award Program Marketing User Group, Office of Student Affairs Banner User Group, Office of Student Affairs and Human Resources Web User Group, Office of Student Affairs Theda Nu Xi, multicultural sorority, Advisor Role

Community Committee Participation

New Mexico Consortium of Career Educators and Employers, member and President New Mexico Counseling Association, President Career Services Annual Report

Federal Executive Board, member. Federal Executive Board Diversity Committee, member. Diversity Leadership Council, Albuquerque, NM, member. National Career Development Association, member. New Mexico Career Development Association, member. NASPA-Student Affairs Administrators in Higher Education, member. American Counseling Association, member. National Association of Colleges and Employers, member Chi Sigma Iota, International Honor Society for Students, Professional Counselors and Counselor Educators, member.

University of New Mexico Committee Activities of Staff

Office of Career Services

July 1, 2007- June 30, 2008

Graduation Task Force Committee, Office of Student Affairs Golden Key National Honor Society, Advisor Role Student Conference Award Program Marketing User Group, Office of Student Affairs Banner User Group, Office of Student Affairs and Human Resources Web User Group, Office of Student Affairs Theda Nu Xi, multicultural sorority, Advisor Role

Outside Professional Activities of Staff

Office of Career Services

July 1, 2007- June 30, 2008

National Career Development Association

Jenna Crabb, Tanya Campos, Lesley Davidson-Boyd, Angela Chavez-Srock

National Association for Colleges and Employers

Jenna Crabb, Mary Montano, Jayson Capps, Keith Hitz Career Services Annual Report

National Association for Student Personnel Administrators

Jenna Crabb

American Counseling Association

Jenna Crabb, Lesley Davidson-Boyd, Angela Chavez-Srock, Tanya Campos

Rocky Mountain Association of Colleges and Employers

Mary Montano, Jenna Crabb

New Mexico Counseling Association

Jenna Crabb, Tanya Campos, Lesley Davidson-Boyd, Angela Chavez-Srock

New Mexico Consortium of Career Educators and Employers

Jenna Crabb, Mary Montano, Keith Hitz, Jayson Capps, Dan Grassham

Mountain Pacific Association of Colleges and Employers

Jenna Crabb, Mary Montano

Federal Executive Board

Jenna Crabb .. Career Services Annual Report

Federal Executive Board Diversity Committee

Jenna Crabb

Diversity Leadership Council

Jenna Crabb

Association for Counselor Education and Supervision Lesley Davidson-Boyd

·---· _,._. __ ··-~---~-- -~-·------·------~---. -····-··- ··~----~------~ -- ~--··- ·- RECEIVED NOV 1 7 7.00B

The University of New Mexico Sophomore Scmiuars in Career Awareness University College Mary Thomas, MA Organizational Management MSC063690 Phone; 505-277-2028 Fax; 277-3173 1 University of New Mexico [email protected] Albuquerque, NM 87131·0001

UNIV 216: Sophomore Seminars in Career Awareness Year 3 End Report 2007-2008

Program Description: Sophomore Seminars in Career Awareness (SSCA) is a new program which aims to have professionals from our community introduce second year students to various career opportunities in small group/graded seminars. Each discipline-specific seminar introduces students to the opportunities, challenges, and latest developments in specific career clusters. The UNIV 2l6 seminars are part of a UNM University College student retention and success program.

Mission and Goals: The mission is to give students the motivation to complete their degrees by enrolling students in UNIV 216 seminars to help them see the connection between a degree and professionals in the community. We have several goals, among them greater student retention, academic success and economic development through better, more personal and informed instruction in goal setting, academic planning, and career decision making facilitated by professionals from the community.

UNIV 216 Course Objectives; By interviewing professionals, visiting job sites, and examining their own passions and skills as they relate to a specific field, students will discover whether the chosen discipline is for them, which specific career within the discipline is the best fit, and what they need to do to pursue this path. Each discipline specific seminar is a separate one credit graded seminar involving up to 15 contact hours. Class sizes are small (14 student maximum). We offer 20 seminars each term.

Organizational Structure: Supervisory Committee; o Dean Peter White (2004 to 2007), o Interim Dean Finnie Coleman 1/2008 o Assistant Dean T. Skipp o Manager of Academic Advisement, V. Harris. Staff; Program Manager Mary Thomas Faculty: Mary Thomas and Adjunct Volunteer Faculty

History: 2004 Peter White, Dean UNM University College, founded SSCA ll/2004The Faculty Senate Curriculum committee unanimously approved this program Fall 2005 Sophomore Seminars in Career Awareness were first offered o Dan Young designed and directed SSCA from inception to 9/2005 o Barbara Wildham assisted Dan Young from J/2005 to 6/2005 7/2005 Mary Thomas Coordinator: Program Advisement was hired: SSCA.5FTEIUCAC Advisor.S FTE 8/2006 Mary Thomas was upgraded to work full time on SSCA to develop a year around program 812007 Mary Thomas was promoted to Program Manager of SSCA 1/2008 Initiated variable credit option: l cr exploration, plus up to 2 cr "related practical experience" 112008 Class Size changed from 14 to 10 per faculty request (field trips can't accommodate more) 4/2008 Professional Portfolio, Mentoring lnstirute and Vista General Seminars were created 512005 Press Release: Governor Richardson teaches UNIV 2 I 6 seminar 512005 Created Curriculum Committees: UNM Program Faculty+ Professional Org + Instructors i I -=---~-J Five Year Strategic Plan Fnll2005 to Spring 2011

Goal l d 20 per term seminar offerings Achieved 2007-2008 ~G~oa~l~2-r~~~~~~~~~~~ci~pllm~e7./C~o~ll~eg~tc~.B~~~E~tlm~i~ci~cy~-+~O~ng~to7in~g~~~~------~ Goal3 V216 -75%Capacity I" Achieved Yr2, maintained in Yr 3 Yr 4 enrollment decline fall 08 Goal4 Demonstrate student success via UNM student enrollment/retention Achieved Yr I, Yr 2 Yr 3 Goal5 Support Economic Development !nih;".a=:;ti:.:.ve::;s'=': ';:Gi':-o"'ve=-rn='o='rs~O~ffi~I':'ce=.:,:;:C~ity::-o-;:f,-f-;l~m:.::p:;-:le:...:m~e=-n::=te-';d-;Y-;.r-;;3~...:..o-=------i Albu uer ue, Professional and Econo:::m=icc.:D:.;e:.;v.=e=.:lo=plm:.::e:.::nt:..:O:::r=g;an:::i:::za::.:t:.:io:.::n:::.s.....~. ______....J

AAR: After Action Review 2007-2008: Fiscal Operations: I) Admmistered SSCA program with no changes to budget $10,000 from I&G 2) Worked with Foundation to secure donor funding $5000.00 per year (Not Achieved) 3) Validated Course Fee income and usage 4) Continued to allow Career Services to fund Career Choices faculty pay Administrative Mgmt: 1) Offered a year around SSCA program with a minimum of20 seminars per term 2) Secured dedicated classrooms for seminars (Unable to continue too cost increase) 3) Developed program assessment: cost benefit, student success data 4) Created mobile office: Moved Office to SSC 188.(July 2008) Technical Leadership: I) Facilitated one instructor training/faculty recognition event per year 2) Create work study/student mentoring program (not achieved go for 2009) 3) Direct Curriculum Committees (one per discipline/UNM units) 4) Achieved Professional Certification/Licensure: Career Development Facilitator 5) Banner proficiency maintained in: Student, Finance and Hyperion Reporting Marketing/Outreach: Publication: one course description booklet Web Site: maintained, revision planned for 2009 Student Recruitment; I) Programmed visibility internally and externally including faculty, staff, alumni and parents 2) Prioritized student awareness ofUNlV 216 (Advisor Network meetings Biannually) 3) Maintained advisor network: UCAC/Student Mairs: I-I BiWeekly, Bi Term Flyers 4) Welcome Back Table, Choose a Major Table, Meet with FLC FAC Fall classes Faculty Recruitment; I) Expanded Diversity via participation of Professional Associations & Ethnic groups 2) Prioritized faculty recognition in lieu of payment for services 3) Developed collaborative relationship with UNM department faculty & student services Program Evaluation Stats Year I: Fall2005 to Spring 2006 Analysis (Part Time Program) 211 Students in 26 of 30 seminars, (Average Class size 8.1 students) Fall2005 121 in 16 seminars Spring 2006 90 in II of 14 seminars Year 2: Fall2006 to Spring 2007 Analysis (Part Time Program) 213 Enrolled in SSCA 26 of31 seminars, (Average class size 8.1 students) Fall2006 26 in 4 of 4 seminars (Average class size 6.5) Spring 2007 187 in 22 of27 (Average class size 8.5) Year 3: Fall2007 to Spring 2008 Analysis (Full Time/Year Around Program) 363 Enrolled 38 of 44 Seminars (Average Class size 9.5) 171 Students received grades Fa112007,18 of23 seminars, (Average Class size 9.4 students) 192 Students registered Spring 2008, 20 of22 seminars, (Average Class size 9.6students) Year4 Fall2008 to Spring 2009 (Full Time/Year around Program) Fall2008 9/16/08 stats: Low Enrollment 58 students, -JH 9 of 17 scheduled classes started: 28 students= 3.11 average class size -2H 8 scheduled classes 30 students enrolled= 3.75 average class size -20 Discipline Specific/5 Undecided Student Seminars (2 Career, t Mentoring, Spring 2009 Enrollment TBA 30 UNIV 216 sections scheduled

2 s-1

SSCA Operating Budget 2007-2008

Career Services Course Faculty Staff UNM SSCA Operating Budget 2007-2008 Donor Lab Fee Pay Salary J&G SSCA I FTE Staff $38,522

SSCA Foundation Account Revenue 1900 Donations (Pending Sponsor) 0

SSCA Operations Account Revenue 220 Course Lab Fees ($20 x 300) $5,000 1640 l&G Allocation $9,977 1660 Career Services Faculty Pay $6,000 SSCA Operation Expenses 2000 Faculty Salary Career Services $6,000 3100 General Supplies $2,627 3110 Student Books & Materials $5,000 6370 Booklet Printing/Copying 0 $3,000 6920 or63VO Web Development $1,000 63AI Instructor Training Event 0 $2,000 31JO Parking $500 31KO Postage $500 63CO Copy General $300 80KO Banner Tax $50

Course Career Donor Fee Services Salary I&G Projected Program Cost $64,499 0 $5,000 $6,000 $38,522 $9,977

C ourse Shdl'c e u mg Year 3 Fall2007 1 Sem: Career Choices 11 1 Sem: Career Choices 4 2 Sem: Career Choices 15 2 Sem: Career Choices 14 4 Sem: African American 5 3 Sem: Veterinary 6 5 Sem: Hispano Connections 11 4 Sem: EntreQreneurism 8 6 Sem: Native American Connect 3 5 Sem: Physician 14 8 Sem: Oral Health 12 8 Sem: Lawver Overview 8 9 Sem: Lawyer Overview 10 9 Sem: Organized Sports 3 11 Sem: Arts and Business 7 10 Sem: Nursino 11 13 Sem: Money Management 6 13 Sem: Oral Health 12 14 Sem: Sci Technology Trades 3 15 Sem: Education 12 15 Sem: International Work 14 16 Sem: Water and Environment 10 17 Sem: Psycholoqy & Socioloqy 9 17 Sem: Rehab OT PT SLP 11 19 Sem: Political Consulting 1 18 Sem: Pathology 15 21 Sem: Humanities & Soc Science 6 19 Sem: Best Future Career in NM 7 22 Sem: Science Biomed 4 21 Sem: Hispano Commerce 10 23 Sem: Entrepreneurism 14 23 Sem: Non-Profit Connections 11 24 Sem: Medical Diagnostics 10 27 Sem: Global Health Admin 1 25 Sem: Nursing 11 30 Sem: Marketing 13 26 Sem: Sports 4 40 Sem: Pharmacy 1 27 Sem: Federal Government 13 171 Fall 2007 Students 19 Sections 28 Sem: NM Political Science 12 192 Sorino 2008 Students 22 Sections 30 Sem: Professional Portfolio 11 Total Enrollment 2007-2008 363 Sludents 3 2008-2009 Courses Planned 1 Half 2008-2009 Goals 0 Sam; MeR Fiscal Work within budget:$10,000 1 Sem: Connections BuildinQ Physical Location University College: Room 129 6 Sem: Connections Marketing Mobile Office: I phone, laptop was set up 6/08 1 Sem: Connection Rehabilitation Moved to SSC 188 7/08 Q.Sem;..GORReGIIGRS eR\•iFenmeRI Publication: I Annual Course Description/Recognition Q.Sem: CennestieAs baA Student Focus Group Comments 9122/08 1 Sem: Connections Cltv Mom! Web/Booklet add: instructor photo, news, Podcast 0 Sam: CeAAestiaRS-Malll-Stats 10 Sem: Connections Physician -- Email works best with catchy lead: need I credit? Q.SellF.-GoAnections-Gultural~rts Quick read: Flyer in advisement/table ad in sub 1 Sem: Connections Economic Dev Advisors & faculty are "not interested" in them 0-Sem;..Connections-Non-Profit Booklet best given by advisors+ Q&A UNtV2t6 3 Sem: Connections Soorts UNM Partnerships: Strengthen UNM Partnerships 1 Sem: Connections Comouter Parents Association 4 Sem: Connections Science Alumni Network 2 Half Career Services 12 Sem: Career Choices Departn1ents 6 Sem: Career Choices Student Services 0 Sem: African Am Connections 0 Sem: Asian Am Connections Student Activities/Organizations 1 Sem: Connections Education Curriculum Development 2/yr Deans approval of plan 4 Sem: Hispano Connections Scheduling 1 Sem: Native Am Connections Fal!2008 On Campus 6 Sem: Connections Entertainment Spring 2009 UNIV 121 (No rooms per Scheduling) 1 Sem: Career Choice (Independent Study) Course Fee: No Change Fall, Increase to 30.00 Spring Secure Van for all classes/ Sem: Career Choices E reserves for books/minimize CS assessments Sem: Arts Culture Connections Infrastructure for mobile office to increase Sem: African Am. Connections UNJV 216 Staff accessibility Sem: Hispano Connections Sem: Native Am. Connections Web CT Development and monitoring for Sem: Education Connections Grading and End of Course Survey Sem: Oral Health Grading: Reorganize grading accountability Sem: Legal Professions Primary; Mary Thomas GCDF/MA Sem: Pharmacy Organizational Mgmt, UNM Lecturer Sem: Arts & Sci Connections Secondary: Adjunct Faculty is Content Expert, Sem: Health Sci Connections Justification: Academic integrity becomes the Sem: Money Mgmt & Investment responsibility of paid UNM employee faculty Sem: Architecture & Enoineerina role while unpaid adjunct faculty is responsible Sem: International Work for discipline expertise. This is system is Sem: Marketing_ consistent with UNM practicum and fieldwork Sem: Psychology_ & Socloloav courses. Sem: Crime & lnvestiaation Student Recruitment Marketing Plan: Sem: Innovation & Economv I 0/08 Annual Booklet: Bi Term Flyers: simple Sem: Science & Technoloav Sem: Veterinary Specialties front, class list back, action: ask advisor about Sem: Physicians in NM course and fit in academic plan a Registration Advisement to Class Start. Sem: Entrepreneurism o Week l to Week 8 for 2"' hatfoftenn Sem: Medical Diagnostics I 2/08 Web: convert to new template ASAP Sem: Nursing Sem: Sports Connections FAC Class visits, Department faculty visits Sem: Federal Work Faculty Recruitment Marketing Plan Sem: Rehabilitation Professions Recruit teaching teams for each seminar Sem: Mentorship Letter from Dean following class (Dec & May) Sem: Professional Portfolio Recognition on Web (12/08) Enrollment Management: Fall 2008 58 Enrolled students Recognition in annual publication ( l 0/08) IS Non University College Students Recognition in annual institute (7118/08) I Fr/Engineering, 8 Soph, 4 Jr, 2 Sr, I ND lntcmtl, I Grad 43 UCAC Students 12 Freshmen, 29 Sophomores, 2 Juniors

4 sJ--1 I

Annual Report

Unr..ersi!y College Career Awareness Seminars 973A July 2007- June 2008 Mary Thomas Program Coordinator oa Significant developmenls during the academic year, 2007-2008 Fiscal year enrollment increased from 213 last year to 367 this year Average class size Increased from 8.1 last year to 9.5thls year Course offerings increased from 31 last year to 45 this year

~D Significant plans and recommendations for the near future. Name Change was recommended In July 2008 Administrative unit reorganization was recommended In July 2008. This unit would restructure from to a linear organizational structure under a one person similar to other undergraduate programs in UC. The current structure includes: a program manager directing the program and supervision by committee of three: Dean, Associate Dean and Director of Advisement. no Appointments to faculty/staff. Program coordinator (directing program since 2004) career laddered to program manager 8/2007 Interim Dean Finnie Coleman 1/2008 on Separations of faculty/staff. (Please give specific effective dates.) Dean Peter White 1212008 u: 1 Publications of the division; publications of Individual faculty/staff. An Annual course booklet was published F aU 2007. a a Outside professional activities of staff member. Completed: Global Career Development Facilitator Certification 5/2008 Enrolled in Post Graduate OUT: Adult Learning Certificate Program 8/2007 oo Outside sponsored research. None UNM Children's Campus for Early Care & Education

ANNUAL REPORT JULy 1 I 2007- JUNE 30, 2008 Elena Aguirre, Director

Assessment of Accomplishments of 2007/08 Strategic Plan Department Goals

• Seek out interest and support from parents, the College of Education and Student Affairs in order to complete the final stages in the creation of the UNM Children's Campus Advisory Committee o Requested Nominations o Sought out parent involvement o Efforts to date have been unsuccessful • Evaluate and refine the UNM Children's Campus waiting list policies and procedures in an effort to improve efficiency and provide more transparency to waiting list families o A group of students from the 2008 Anderson School of Management Executive MBA class volunteered their time to help improve the efficiency and transparency of the UNMCC waiting list • The UNMCC waiting list policies and procedures were reviewed, clearly defined and included on the website • The UNMCC waiting list application was reviewed and revised • The process for merging waiting list applicatiuns into the UNMCC database was modified from manual data entry to an automated process • Explore the possibility of providing the UNMCC pre kindergarten children with a health and developmental screening prior to beginning kindergarten, offering assistance with referrals as necessary o The UNMCC in collaboration with the UNM College of Nursing provided health and developmental screenings to UNMCC's pre kindergarten children • Evaluate and refine the UNM Children's Campus training model for new teachers o All new Children's Campus teachers are now required to spend their first week at the UNMCC training with a Master Teacher. This training includes a basic orientation to the Children's Campus as well as an overview of policies and expectations • Explore opportunities to continue to improve the quality of the services provided by the UNMCC in an effort to remain at the cutting edge of high quality early care and education as well as to continue to be a model early childhood facility within the State of New Mexico o The Operations Manager and Program Specialist participated in workshops specific to developing an outdoor classroom o Efforts were made to begin the process of transforming our pre kindergarten playgrounds into outdoor classrooms o All UNMCC classrooms were evaluated in order to continue the concept of the outdoor classroom throughout the Children's Campus

J • The Children's Campus has continued to be successful in regards to its outreach efforts in the Community o Continued to strengthen our outreach to the UNM Academic community, branch campuses and surrounding community by clarifying policies and procedures to ensure academic success for students and faculty; using the Children's Campus for student and faculty academic connections and research; teaching classes for the College of Education; and visiting branch campuses o Maintained our on-going connection with Alta Mira's Project Jericho program. One classroom provides a setting for children with special needs to participate in social interactions. o The Children's Campus has continued to be successful in regards to its outreach efforts in the Community

Summer 2007: • 2 observations/interactions from students completing assignments and projects • 16 observations for the 45-hour course • Collaborations to provide support for recruitment for research studies with: o Psychology Department o UNM School of Medicine, Department of Pediatrics, Health Promotion and Disease Prevention o College of Education o Occupational Therapy

Fall2007: • 13 observations/interactions from students completing assignments and projects • 22 observations for the 45-hour course • 4 practicum placements • 1 research study on Relational Aggression • 1 Master's Thesis on Reading and Comprehension (Educational Psychology) • 5 students from Anderson School of Management, Executive MBA Program provided support in enhancing waiting list policies and application process as part of a course • Collaboration to provide a site for assessments and/or training with: o College of Nursing, Pediatric Nurse practitioner Program o Family Studies o Early Childhood Education o ·Art Education o Journalism • Collaborations to provide support for recruitment for research studies with: o Psychology Department

Spring 2008: • 19 observations/interactions from students completing assignments and projects • 3 observations for the 45-hour course • 5 practicum placements • 1 research study on Bedtime Blues (University of South Carolina) • 1 research study on Relational Aggression (Educational Psychology) • Collaboration to provide a site for assessments and/or training with: o College of Nursing, Pediatric Nurse practitioner Program o Family Studies o Early Childhood Education o Art Education o Journalism o Speech Pathology • Collaborations to provide support for recruitment for research studies with: o Psychology Department

Summer 2008: • 1 volunteer seeking experience working with children • 1 volunteer from New Mexico Workforce Connection • 8 observations/interactions from students completing assignments and projects • 11 observations for the 45-hour course • 6 observations for the APS Access program • 1 research study on Concepts of Living and Man-Made Objects • Collaboration to provide a site for assessments and/or training with: o Educational Psychology o Early Childhood Multicultural Education o Pediatric Nurse Practioners o College of Education, Tayzayed University, United Arab Emirates • Collaborations to provide support for recruitment for research studies with: o Psychology Department

Proposed Strategic Departmental Goals for 2008/2009

• Continue to seek out interest and support from parents, the College of Education and Student Affairs in order to complete the final stages in the creation of the UNM Children's Campus Advisory Committee • Evaluate and refine the UNM Children's Campus school-age summer program to better meet the needs of the children and families • Evaluate the UNM Children's Campus hiring process and salaries in order to identify, hire, and retain quality personnel in order to provide continuity and to continue to offer high quality early care and education, as well as to continue as a model early childhood facility within the State of New Mexico • Evaluate and improve the tracking form used to document collaborations with the UNM Community and establish a database to more efficiently track the involvement of the academic community with the Children's Campus. • Investigate how to improve internet access for teaching staff in order to improve the efficiency and the process of the staff's preparation of classroom curriculum, children's developmental milestones, and regular assessment of children's progress • Continue to pursue the possibility of expanding the UNMCC in an effort to reduce the existing waiting list and to better meet the needs of the UNM community. • Continue to strengthen our outreach to the UNM Academic community, branch campuses and surrounding community by clarifying policies and procedures to ensure academic success for students and faculty; using the Children's Campus for student and faculty academic connections and research; teaching classes for the College of Education; and visiting branch campuses

Grant Awards

• The UNMCC was awarded the Childcare Access Means Parents in School Grant funded through the US Department of Education for the fourth year of a four year grant at $248,763 per year • The UNMCC was awarded the New Mexico Pre Kindergarten Initiative Grant funded through the State of New Mexico funded at $249,776 per year for second year of a four year grant

Director's Participation on Committees

• Institutional Review Board Committee

Personnel Changes

Appointments of Staff Separations

WalaAbdulla 08/31/2007 Cyndi Barden 06/20/2008 Marie Adair 10/26/2007 Margarita Barressa 09/10/2007 Claudia Alderete 01/09/2008 Evelyn Bonilla Montanez 01/09/2008 Monica Armijo 07/07/2007 Jessica Bottomly 10/16/2007 Alyssa Ayub 04/02/2008 Preston Christensen 03/04/2008 Cyndi Barden 05/12/2008 Helen Correa 07/27/2007 Margarita Barressa 08/06/2007 Kate Daniels 04/28/2008 Nicholas Bonney 03/12/2008 Jenny DeFiice 04/17/2008 Jessica Bottomly 09/04/2007 Margaret Fitzsimmons 03/14/2008 Dianna Burbank 06/16/2008 Lisa Haines 01/17/2008 Celia Chavez-Fraire­ 05/12/2008 Jasmin Hairston 02/18/2008 Christensen, Preston 09/26/2007 David Holtkamp 05/30/2008 Kate Daniels 11/30/2007 Sou-Chung Hsu 06/25/2008 Jonny DeFiice 03/17/2008 Lisa Kaib~rg 08/17/2007 Holly Glazebrook 04/02/2008 Andrea Maletta 06/30/2008 Lisa Haines 08/02/2007 Biannca Mendoza 07/18/2007 Jasmin Hairston 09/24/2007 Gracie Ortega 09/18/2007 Audra Hays 07/12/2007 Jean Powdrell 02/01/2008 David Holtkamp 10/15/2007 Courtney Rich 01/10/2008 Sou-Chung Hsu 02/26/2008 Yuko Ruiz de Ia Torre 07/31/2007 Lori Koch 02/12/2008 Leticia Sanchez 04/11/2008 Andrea Maletta 10/29/2007 Sadie Sanchez-Baca 02/29/2008 Megan Neeson 03/27/2008 Carolyn Shorty 09/252007 Jeremy Olivier 08/2G/2007 Martha Sucsy 05/02/2008 Joseph Pachta 11/12/2007 Angela Tinker 01/10/2008 Amber Quick 02/04/2008 Tifani Vincent 09/28/2007 Rebecca Reiman 02/25/2008 Erika Riojas 11/12/2007 Leticia Sanchez 09/11/2007 Sadie Sanchez-Baca 02/04/2008 Kasey Scott 03/10/2008 Carolynn Shorty 08/08/2007 Angela Tallbrother 01/30/2008 Angela Tinker 10/15/2007 Marcey Warner 06/11/2008 Ashley Willman 09/21/2007

Publications of the Division • Complete revision of the Children's Campus Parent Handbook and Staff Handbook in order to align them with the updated State of New Mexico Child care Licensing Regulations and the updated National Association for the Education of Young Children Accreditation Standards

Outside Professional Activities of Staff Members

• Elena Aguirre taught undergraduate early childhood classes at the University of New Mexico • Elena Aguirre taught undergraduate early childhood classes at Central New Mexico Community College m Irene Duncan taught undergraduate early childhood classes at Central New Mexico Community College " Daniela Hamilton participated on a hiring committee for a position with UNM's Student Housing and Dining Services • Daniela Hamilton is participating in Anderson School of Management's Executive MBA Program to be completed in October 2008 and was awarded the UNM EMBA Staff Scholarship • Approximately :1/3 of our staff utilized their Tuition Remission Benefit to take classes • Several staff members have facilitated trainings in Albuquerque University ofNew Mexico Division of Student Affairs College Enrichment and Outreach Programs

Annual Report 2007-2008 Submitted by Rosa Isela Cervantes and Andrew Gonzalez, Directors

Introduction: The following Annual Report is being submitted for the year 2007-2008, by the Department of College Enrichment and Outreach Programs (CEOP) in the Division of Student Affairs. The CEOP office is a unique office due to its structure and funding sources and has continued to grow with the strategic plan of creating a pipeline .from elementary school and the community through the doctoral level.

Over the past eight years CEOP (formerly known as Special Programs) has grown from a $600,000 annual budget to one of over 3.2 million dollars a year. In 1999 - 2000 the department hosted 3 various programs, this year CEOP is home to 12 year round programs with funding sources from federal and state government agencies, private foundations, and the University of New Mexico. Each ofthe 12 programs maintain a primary focus of providing educational opportunities and support to individuals at various stages of their educational career.

Departme11tal Mission: The mission of College Enrichment and Outreach Programs is to provide a seamless support structure for students in the development of skills necessary to pursue post-secondary education and to promote retention through supportive programs and promotion of graduate studies. CEOP provides opportunities through educational, social, and cultural experiences, to increase the recruitment, retention, and development of students in higher education.

Assessment of Accomplishments of 2007-2008 Strategic Plan Departmental Goal

Due to new leadership for the department there were no established departmental goals for the 2007-08 year. With this new leadership in place goals have been established for 2008-2009 year.

Following are some of the departmental accomplishments:

I. HEP Grant refunded for another 5 years 2. UB Grant refunded for another 5 years 3. McNair refunded for another 5 years 4. Two Directors appointed - one for Outreach and one for Higher Education programs 5. CEOP Recognition Reception 6. Continuation of membership and participation in NMWT- New Mexico/West Texas Association of Student Assistance Programs and SWASAP- Southwest Association of

ANNUAL REPORT 2007-08 College Enrichment and Outreach Programs .•

Student Assistance Programs.( Chester Brown and Ray Mares ofEOC held leadership roles in NMWT).

List of Grant Awards

College Prep Programs The College Prep Program provides various residential camps focusing on allowing students to experience college life through academic courses, career exploration, leadership training, college life workshops, and cultural excursions.

The staff of the UNM College Prep Program consists of experienced professionals and upper class university students to coordinate and supervise the activities ofthe participants at all times. Providing a safe and secure environment for all involved in the program is our top priority. Therefore, the UNM College Prep Program provides a 10 to 1 student/staff ratio and 24-hour supervision of the participants. Following is the list of programs with a short description, who attended, dates and budget:

Summer Law Description: A six day residential camp for youth interested in exploring the world oflaw. Youth stay on campus in the residence halls and are engaged in educational, recreation, leadership, team building, and community service activities.

Who attended: Students who are enrolled in the 7th or 8th grade during the Fall 2008 school and are interested in exploring the world oflaw.

Camp Sessions: June 1 - 6, 2008; June 15 - 20, 2008

Total Participants: 24 Approximate Costs: $9,957.69

NM Gear Up Camp Description: The New Mexico GEAR UP Camp is a six day residential program that gives participants an opportunity to experience college life on a major university campus and also explore Leadership Training, College and Career Exploration, College Academies, and Academic Classes.

1 • Who attended: Rising 9 h Grade Participants of the New Mexico Gear Up Program.

• Camp Sessions: June 1-6, 2008, June 8 -13, 2008, June 15-20, 2008, June 22-27, 2008

• Total Participants: 338 Approximate Costs: $138,556.34

HUB Cities • Description: A two-week residential program that allows participants to experience college life. During the program participants live in the UNM resident halls,

ANNUAL REPORT 2007-08 College Enrichment and Outreach Programs 2 eat in the campus cafeteria and receive a UNM Student ID card. In addition to the general college living experience, the UNM College Prep Program consists of five major components. -Academic Courses -Career Experience -Leadership Training -College Life Workshop Series -Cultural Excursions

• Who attended: Participants met the following requirements set out by the HUB Cities agency: 16 to 18 years old, who reside in one of the areas: Cudahy, Huntington Park, Lynwood, Maywood, and South Gate; be a citizen or eligible non-citizen and come from a low-income family.

• Session Date: July 6-July 19, 2008 • Total Participants: 30 Approximate Costs: $40,500.00

LULAC • Description: A two-week residential program that allows participants to experience college life. The LULAC Program is a wonderful opportunity for high school students to become immersed in college life while actively engaging in the college application process. In addition, these high school students are learning research skills that most students learn in their sophomore year in college.

• Who attended: Participants must be incoming high school sophomore, junior or senior. Student must be sponsored by a LULAC Council, LULAC Technology Center or LNESC office; in addition, high grades and high academic achievement is expected; applicant must also demonstrate active involvement in leadership and community activities.

• Session Date: July 20- Aug. 1, 2008

• Total Participants: 30 Approximate Costs: $48,060.54

LA Works • Description: two-week residential program that allows participants to experience college life. During the program participants live in the UNM resident halls, eat in the campus cafeteria and receive a UNM Student ID card. In addition to the general college living experience, the UNM College Prep Program consists of five major components. -Academic Courses -Career Experience -Leadership Training -College Life Workshop Series -Cultural Excursions

• Who attended: Participants met the following requirements set out by the LA Works agency: i6 to 18 years old, be a citizen or eligible non-citizen and come from a low-income family.

1 • Session Date: July 20 h- Aug 2nd, 2008

• Total Participants: 44 Approximate Costs: $60,750

ANNUAL REPORT 2007-08 College Enrichment and Outreach Programs 3 Hispanic Youth Symposium • Description: The symposium brings students together in a three-day residential leadership program. Students are exposed to college counseling, mentorship, career advice, access to professions and development of leadership skills.

• Who attended: The Hispanic Youth Symposium targets students who are: -Hispanic -Demonstrate leadership potential -Have a minimum 2.5 GPA -Will be entering their sophomore, junior, or senior years of high school.

1 11 • Session Dates: July 9 h-July 12 ', 2008 • Total Participants: 100 Approximate Costs: $30,622.16

AFJROTC Honors Camp • Description: The Air Force Junior ROTC Honors Camp program has two primary goals: expose high achieving cadets to aerospace and high technology opportunities and careers, and to leverage junior ROTC demographics to reach college­ bound minorities at a younger age.

• Who attended: The US Air Force Aerospace and Technology Academy selects the participants. Selection of students/cadets to attend the honors camp is very competitive. They must have a minimum grade point average of3.0, be rising sophomores, juniors or seniors enrolled in college-prep mathematics and science courses, have leadership ability, demonstrated an interest in pursuing technical and aerospace­ related careers.

• Session Dates: June 6-12, 2008; June 20-26, 2008; July 11-17, 2008; July25-31, 2008

• Total Participants: 216 cadets Approximate Costs: $69,187.00

College Readiness/Daniels Fund • Description: The mission of Daniels Fund is to provide a seamless support structure for students in the development of skills necessary to pursue post-secondary education and to promote retention through supportive programs and promotion of graduate studies. The Daniels Fund provides opportunities through educational, social, and cultural experiences, to increase the recruitment, retention, and development of students in higher education.

• Who attended: Participants were recruited from different parts of New Mexico. Students have to demonstrate financial need. Have a satisfactory GP A. Students attend the summer session as they will be entering seniors the following semester. Students need to commit to patiicipate in monthly workshops during the academic year following the summer session.

• Session Dates: June 15-20, 2008 • Total Participants: 35 Approximate Costs: $37,899.12

ANNUAL REPORT 2007-08 College Enrichment and Outreach Programs 4 Educational Opportunity Center Educational Opportunity Center (EOC) provides educational and financial aid information, and career planning to individuals 19 years and older that would like to enter a program at a two-year college, four-year college or trade/technical school with the goal of attaining a bachelor's degree. EOC can also help students find resources to complete their GED. The center reaches out to a wide range of individuals, including parents who want to be educated in order to better assist their child's education, those seeking to improve career opportunities, and others who graduated high school years ago. Educational Opportunity Center provides academic advisement, career workshops, mentoring, referrals to GED programs, and assistance with college and financial aid applications. Target population: New Mexico residents ofBernalillo, Torrance, and Valencia counties 19 years ofage or older Number ofparticipants served annually: 1, 000 Funding provided by: U.S. Department ofEducation­ TRiO Programs Amount offimding: $904,268for 2007-2011 Established at UNM: 2002

High School Equivalency Program The University of New Mexico High School Equivalency Program (HEP) is a unique opportunity for individuals with migrant or seasonal farm worker backgrounds. This program offers participants the opportunity to earn a GED certificate through intensive GED preparatory instruction, tutoring, and supportive services. HEP, in collaboration with established GED programs throughout New Mexico, provides convenient GED instruction that is flexible with the everyday schedules of participants. Upon successful completion of the program, HEP provides assistance for placement into a post­ secondary institution, career position, or military service. Target population: Migrant/seasonal agricultural workers and their children Number ofparticipants served annually: 60 Funding provided by: U.S. Department ofEducation­ Office of Migrant Education Amount offimding: $2,154,262 for years 2007-2012 Established at UNlvf: 2002

Upward Bound The mission of the Upward Bound program at the University of New Mexico is to support high school students academically, socially, and emotionally in preparation for success in higher education. Participants in Upward-Bound receive supplemental instruction in math, science, language arts, and foreign languages during the academic year, and attend a summer session that includes intensive services to support academic achievement and college preparation. Furthermore, participants in the Upward Bound Program are provided counseling, tutoring and mentoring, and participate in cultural events and campus visits. These students also receive a stipend to support them in their commitment to succeed.

ANNUAL REPORT 2007-08 College Enrichment and Outreach Programs 5 Target population: 125 students consisting of 2/3 low income and first generation 1/3low income orfirst generation Funding provided by: U.S. Department ofEducation­ TRiO Programs Amount offimding: $2,219,990 for 2007-2012 Established at UNM: 1981

College Assistance Migmnt Progmm The College Assistance Migrant Program (CAMP) at The University of New Mexico is federally funded through the U.S. Department of Education, Office ofMigrant Education. The residential CAMP program was established to identifY, recruit, admit, and enroll migrant and seasonal farm worker students and provide them academic, social, and financial support to enable them to complete their first year of college. Target population: Freshman students from families ofmi­ grant and seasonal farm working backgrounds Number ofparticipants served annually: 35 Funding provided by: U.S. Department ofEducation · Office of Migrant Education Amount offunding: $1,892,859 for years 2006-2011 Established at UNM· 2001

Student Support Services Student Support Services (SSS) is committed to increase the college retention and graduation rates of program participants. The program draws upon a holistic framework where committed participants receive individualized support by addressing their educational and personal needs. Support is offered through academic advising, tutoring, mentoring, career advisement, personal guidance, financial guidance, graduate school guidance, workshops and social/cultural events. SSS Supplemental Grant Awards are available to eligible participants based upon available funds. Target population: Undergraduate students who are first generation to college, low-income and/or have a docu­ mented disability Number ofparticipants served annually: 160 Fzmdingprovided by: U.S. Department ofEducation­ TRiO Programs Amount offimding: $1,849,106for 2001-2009 Established at UNM: 1976 (new program scope began 2001)

Ronald E. McNair Post Baccalaureate Achievement Program The McNair Program offers students the opportunity to nurture their academic goals. Students participate in seminars, and training sessions including the summer research internship guided by a doctoral faculty mentor. Additionally, scholars are offered academic advisement, tutoring and mentoring. Participants are also offered the opportunity to travel to various conferences and

ANNUAL REPORT 2007-08 College Enrichment and Outreach Programs 6 campuses to present their research. Students must display a true commitment to study at the graduate level. Target population: Junior & Senior members ofan under­ represented group, first generation, or low-income col­ lege students determined to pursue doctoral studies Number ofparticipants served annually: 26 per new cohort and monitor prior cohorts through their doctoral degree Funding provided by: U.S. Department ofEducation- TRiO Programs Amount offimding: $925,792 for 2007-2011 Established at UNM: 1999

Non-Grant Funded Programs:

College Enrichment Program The College Enrichment Program (CEP) is responsible for providing leadership in the development, implementation and coordination of student support services and activities which are designed to assist CEP students' academic achievement and their personal, cultural, and social development. CEP provides guidance and counseling support to students in all areas relevant to their persistence and eventual success on campus including overall adjustment, academic advising, career selection and financial aid advisement. Particular emphasis is given to assisting students from backgrounds which are currently underrepresented at the university. Target Population: UNM Freshmen through Seniors Number ofparticipants served annually: over 3,000 students Funding provided by: University ofNew Mexico Amount offimding: $491.171 annually Established at UNM: 1969

Research Opportunity Program The Research Opportunity Program (ROP) offers students the opportunity to nurture their academic goals. Students participate in seminars and training sessions including the summer research component. Additionally, scholars are offered academic advisement, tutoring and mentoring. Participants are also offered the opportunity to travel to various conferences and campuses to present their research. Students must display a true commitment to study at the graduate level. Target population: Sophomores-Seniors; members ofan underrepresented group with interest in pursuing graduate or professional school Number ofparticipants served annually: 20 Funding provided by: NM State Legislature Amount offimding: $180, 729 annually Established at UNM: 1995

ANNUAL REPORT 2007-08 College Enrichment and Outreach Programs 7 Natuml High The Natural High Program is a K-8 initiative focusing on academic success through team building and leadership programming, as well as tutoring and mentorship. Target population: K-8 students in the state ofNew Mexico Number ofparticipants served annually: ~250 Funding provided by: New Me.1:ico State Legislature Amount offimding: ~ $157,300 Established at UNM: 1992

College Mentoring Programs The College Mentoring Program works with grades 9-12. It focuses on ensuring that students are prepared for college entrance through tutoring and mentorship, as well as college readiness programming. Target population: K-12 students in the state ofNew Mexico Number ofparticipants served annually: ~150 Funding provided by: New Mexico State Legislature Amount offimding: ~ $111,800 Established at UNM·1998

Directors Participation on Committee

Tlze following is a list of Committee/Professional Development participation for Andrew Gonzalez, Director:

Committees UCAC Suspension Committee College or Arts & Sciences Suspension Committee Provost Committee on Advising (PCA) Special Admissions- Office of Admissions Counselor Academy Planning Committee Freshman Learning Communities (FLC) Advisory Board Member VISTA Planning Committee UNM Gateway Committee National Association of Student Personnel Administrators (NASP A) Latino Male Summit Committee Member Immigration Conference Committee Member UNM Graduation Task Force Student Engagement Committee Member UNM Homecoming Committee Freshman Family Day Committee Member UNM Presidential Scholarship Selection Committee UNM Latino Summit Committee Member College Reading and Learning Association (CRLA) State of New Mexico Chair UNM Orientation Committee Member Albuquerque High School Higher Education Initiatives

ANNUAL REPORT 2007-08 College Enrichment and Outreach Programs 8 Professional Development UNM Day at the NM State Legislature TRIO Day at the State Capitol National association of Student Personnel Administrators (NASPA) Conference Hispanic Association of Colleges and Universities (HACU) Conference UNM One Stop Training Council for Opportunity in Education (COE) Legislation and Regulations Seminar UNM Advisor Institute

Presentations UNM Onsite Visits to local high schools Counselor Academy NASPA Latino Male Summit UNM Star Scholar Receptions Keynote address in Las Cruces and Alamogordo Daniels Fund Summer Program UNM Advisor Institute Advisement Presentation to ASUNM

Tile followiltg is a list of Committee/ProfessiOJtal Developme11t participatio11 Rosa Isela Cerva11tes, Director (Begi~tning Marcil 13, 3008):

ENLACE Executive Board Central Region Co-Chair Albuquerque High School Higher Education Initiatives Member UNM Health Careers Pipeline Implementation Team Member Research Opportunity Program Mentor Student Engagement Committee Planning Committee Member Immigration Conference Committee Member

ANNUAL REPORT 2007-08 College Enrichment and Outreach Programs 9 6 I

DIVISION OF STUDENT AFFAIRS DEAN OF STUDENTS DEPARTMENT

ANNUAL REPORT July 1, 2007-June 30, 2008

Submitted by:

_ G. Randy apeglin Dean of Students/Direct8'r of Residence Life DEAN OF STUDENTS DEPARTMENT

DEPARTMENTAL MISSION

Tlze Dean ofStudents Office is committed to creatiug opportmzitiesfor stutlent success, and we believe iu a clzalleuging and supportive institutional approac!z to development oft/ze wlzole stutlent.

DEPARTMENTAL CORE VALUES

The Dean of Students Staff Believe:

1) We are here for students and they are at the heart of what we do- students first. 2) We realize we are role models and we conduct ourselves ethically and professionally. 3) We acknowledge students for who they are and the successes they seek. 4) We challenge and support students to achieve success through promotion of: - involvement - self-responsibility -integrity - inclusiveness -justice - self-assessment - conununity 5) We believe that knowledge is power and power is most enhanced when it is shared. 6) We see education as a holistic experience that occurs in and outside the classroom. 7) We are committed to the concept of human awareness and to valuing differences, including etlmicity, gender, values, social class, sexuality, age, ableness, etc. These factors are valued, respected, protected, embraced, celebrated and we believe each person has worth and dignity.

DEPARTMENTAL PHILOSOPHY

A student's personal development is encouraged through program interventions based on a philosophy of student development. Student development philosophy is a concept that posits several fundamental assumptions. The first assumption is that students enter the University poised for intellectual and personal growth. The second assumption is that growth can be modified by experience and that experiences in turn can be impacted by planned interventions. This is apparent in the classroom where structured cun·icula and instructional techniques stand as highly visible, planned cognitive interventions. While less apparent outside the classroom, the principle of planned interventions directed to impact the student's growth and experience is equally valid and important. DEPARTMENTAL MOTTO

Students First! When making a decision, decide whenever possible for the student as long as the decision does not compromise institutional core values or academic integrity.

DEPARTMENTAL MEANS TO ACCOMPLISH MISSION

S.IM.fJ!:-LG - The Dean of Students Staff is comprised of twenty professional staff, nine administrative support staff, and eighty-seven student employees.

A1it{[JA1JllJ!lGJ;:.I- The Dean of Students Office has budgetary responsibility for $3,018,029 on an annual basis, inclusive of the oversight responsibility for $899,976 in funds allocated to campus student governments. Some 27% of armual budgets are from instructional and general services; 73% are fee based or auxiliary in nature.

Ql3.Q.~AII9NN-_ST.RJJ.C_1:.1dRE- The Dean of Students Office is organized into three distinct components: The Dean of Students Office Suite, Student Activities Center, and Residence Life. The following is a description of the philosophies and key programs and services of each component.

DEAN OF STUDENTS OFFICE SUITE

The Dean of Students Office serves to provide students with a student friendly contact point within the institution. Counseling, advocacy, and referral activities are common, daily unit functions. This component engages in a high level of individual student contact. As a part of the Dean of Students Office, the New Student Orientation Program and Transfer Program focus on facilitating new freslunen and transfer student transition to UNM and on exposing students to initial institutional educational efforts about campus life and decision-making.

Key Component Programs:

New Student Orientation • Family Connection Program • Transfer Student Orientation • Administration of Student and Visitor Codes of Conduct Student Absences Military Withdrawal Policy Tuition Refunds Lobo Network Short-term Loans. Student Domestic Partner Certification Campus Safety Committee National Student Exchange STUDENT ACTIVITIES CENTER

The Student Activities Center works to provide out-of-classroom experiences that enrich and diversify student lives. Efforts are directed at opening and maintaining pathways of communication between students and the administration with the goal of ensuring institutional responsiveness to students.

Key Component Programs:

Official recognition of student organizations Recognition program and awards Advisement for undergraduate and graduate student governments Advisement for fratemities, sororities and their respective goveming councils Student publications including the student handbook, maps, and the guide to chatiered student organizations • Advisement to programming boards, entertaimnent, films, crafts, Homecoming and community service Welcome Back Days Financial accounting for funds allocated by both student governments

RESIDENCE LIFE

The goal of the UNM Residence Halls is to provide a safe and clean living enviromnent where students are supported in their academic and personal development.

The role of the professional and student staff in the residence halls is to serve as peers and mentors who plan the interventions that enhance student growth- hence, they are educators who do much more than provide "service" to students. Their role is to shape a residential community that both supports and challenges students. Development often involves a sense of upending- a disequilibrium that brings new, more differentiated responses that arc termed as growth. If the challenge level of the environment is too great, the student retreats from the environment. If support is too protective, the individual fails to develop. Hence, the student staff perfonns a critical, delicate act of balancing the levels of challenge and support to be experienced by the student outside the classroom.

Programming in the UNM Residence Halls is based on the Wellness Model. It consists of eight dimensions: Emotional, human awareness, intellectual, sexual, social, physical, spiritual, and life plmming. Each Resident Advisor is required to use this model in presenting programs to their living unit.

Key Component Programs:

• Recruitment, training, supervision of 80 person student staff- Student Head Residents, Resident Advisors, Desk Attendants, Security Aids, Mailroom Attendants • Space Management- room changes, roommate conflict mediation, consolidations Discipline- enforcement and adjudication of Residence Life living policies ~ Supervision and administration of five hall infom1ation desks, a 24-hour emergency center desk, and a centralized mailroom that serves 2,150 residents • Advisement of residence halls student governments Creating positive residential community at floor, building, and system levels Providing counseling and referrals to student residents

DEPARTMENTAL TARGETED OUTCOMES

Through mission direction, through a conscious focus on core values, through adherence to a student development philosophy, and through a marshaling of staff effort supported by sufficient budget, the Dean of Students targets its programs and services at fostering student success. Specific desired outcomes of departmental student success efforts include:

Engaging and connecting students to the institution Teaching students skills, e.g. leadership, assertion, conflict resolution, time management, etc. • Developing student behaviors that reflect value based decision-making Enhancing student satisfaction with their institutional experience which will reflect in improved student retention rates. DEAN OF STUDENTS 2007-2008 DEPARTMENTAL GOALS ASSESSMENT

GOAL#1:

Develop learning outcomes for all Dean of Students components.

Assessment:

Goal provisionally completed. Initial learning outcomes were drafted for all components.

GOAL#2:

Administer the Student Voice Orientation Benchmark Study Instrument.

Assessment:

Goal attained: Survey administered and results showed New Student Orientation Leaders as the most pronounced strength of the Orientation Program. 99.9% of parents would recommend Family Connection Program to others.

GOAL#3:

Develop and implement mandatory orientation program options for transfer students.

Assessment:

Goal attained. Program options were successfully initiated that included campus programs of several varieties and TNT Click, an on-line program for students working full-time or those with young children. 82% of transfer students would recommend program to others.

GOAL#4:

Create a joint programming coalition to bring educational speakers to students.

Assessment:

Goal attained: In conjunction with the Athletic Department, Interfraternity Council, Panhellenic Council, Multicultural Greek Counsel and ASUNM, two speakers were brought to campus to address these student communities on the topics of motivation and dealing with conflict. 64

GOAL#5:

Create an electronic version of the Panhellenic Recruitment Process.

Assessment:

Goal continues to be addressed in phases.

GOAL#6:

Add Community Development Assistants to residence hall apartment units to increase resident community in apartments and to augment the presence of resident assistants.

Assessment:

Goal attained at a moderate to high level of success with lower levels of apartment discipline problems and greater sense of community for residents. Model will be refined and continued into new academic year.

GOAL#7:

Conduct a residence hall student satisfaction survey.

Assessment:

Goal attained. Student Voice Survey conducted. Results used for decision making in student housing on furniture purchases and emphasis areas for future residence life programming.

GOAL#8:

Implement the CBoard HMS Judicial Module.

Assessment:

Goal attained at the Residence Life level where the judicial module was fully implemented to generate charge letters, track case files, and produce reports. [ (11/13/20_D~) ~a_nice ~artha Zerr .:TmportantD~:s ~007-0B.__doc ·- ..... --- -~--- -- ,__ P!:~

Student Activities Center 2007-2008 Events

Sorority Recruitment Aug 12-16 Various

Friday Night Live Aug 17 8pm-10:45 SUB Lights ON! Aug 17 llpm Jolmson Field Fraternity Recruitment Aug 17-26 Various COB Sorority Recruitment Aug17 ASUNM Retreat Aug 18 10-5 SUBLoboA&B #Freshman Family Day Augl9 4pm Duck Pond Class Crawl Aug 19 5pm Duck Pond

Movie on the Field Aug19 8pm Jolmson Field Fall 2007 Classes Begin Aug20 Welcome Back Days Aug20-24 Duck Pond area Various #Dom1 Olympiad Aug25 Jolmson Field Greeks at the Game (Vollyball) Aug28 7pm Meet the Greeks (MGC) Sept 5 11-1 SUB Mall Meet the Greeks (MGC) Sept6 SUB Atrium Red Rally (Pep Rally & Bonfire) Sept 6 8pm Johnson Field CSO Charter Deadline Sept. 12 SAC ASUNM Fall Budget Deadline Greeks at the Game (M-Soccer) Sept 14 7pm Greek New Member Summit Sept. 15 all day SUB Sneak Peak-The Kingdom Sept 18 SUB theater Fall Frenzy Sept 21 Morning campus wide ASUNM Budget Hearings Sept 22-23 Homecoming Week Sept24-29 King & Queen Election Sept 26 All Sport Pep Rally Sept 28 SSE Comedy Show Sept 26 SUB Balh·oom ASUNM Budget Hearings Sept 29 #Sr. Day/Parent Weekend/Open House Oct. 6 all day campus wide #Presidential Inauguration Oct. 7 Popejoy The Shins Oct 10 Popejoy Ghostface Killah Oct 19 6pm Jolmson Field Greeks at the Game (W-Soccer) Oct 19 7pm Ghost Speaker Oct. 25 SUB Jimmy Kimmel qve Oct 30 Atrium & Ballroom Popular Science Tour Oct 30 & 31 SUB Mall Blood Drive Oct. 31 all day SUB Greeks at the Game (M-BB community scrv.) Nov2 7pm Novit Falcon Tour Nov 5 SUB Mall Games Live Nov7 Atrium ASUNM Fall Election Nov 14 all day (11t13t2ooa) Janice.Maitll~i"Zerr-= Important Dates 2007~oa:doc · -~-.---- ,~...... , -~-·-~------~--

campus wide College Bowl Nov 17 all day SUB

Craft Fair Nov28-30 SUB Hanging of the Greens Nov30 campus wide

Spring Semester Begins January 22 Who's Who Reception Feb? SUB Ballroom Greek Week March 1-8 Spring Break March 16-23 Recognition Reception AprillO SUB Ballroom Spring Storm/Fiestas April19 ASUNM Installation May16 12 noon SUB

Not included on this Jist: Chartering Workshops, SGAO Workshops, ASUNM Budget Process dates and times, GPSA Budget Process dates and times, SFRB Budget Process dates and times, SSE Noontime Concerts, SWFC film screening dates and times, Mid Week Movie Series dates and times, Lobo Sports events. Dean of Students Office Discipline Report SUMMER2007

Total Student Cases Handled by Judicial Affairs Specialist ...... 19 Total Student Organization Cases Handled by Judicial Affairs Specialist ..... 0 Total Visitors Handled by Dean of Students ...... 5 Total Cases Handled by Student Conduct Committee ...... 0

Total Cases Handled by Dean of Students Office...... 24*

*Records contained within the total cases handled by Dean of Students Office:

Academic Dishonesty Referrals ...... 1 Student Behavior Referrals ...... 0 Pending Records, Due to Legal Reasons ...... 1 Pending Records, Due to Future Workshop Attendance ...... (2) Records Placed in Registration Hold File, Due to Pending Adjudication. 0 Pending Cases ...... (1) Investigation Records ...... 5 Cases Resolved through Adjudication...... 18

CASE CATEGORIES OF ADJUDICATED CASES (1) Total Incidents: (O) Investigation 5 (1) Alcohol 3 (2) Battery 2 (3) Academic Dishonesty 1 (4) Disorderly Conduct 0 (5) Drugs 0 (6) Fraud 1 (7) Harassment/Intimidation 0 (8) Sexual Battery or Rape 0 (9) Sexual Harassment 0 (10) Other Sex Offense 0 (11) Theft 3 0 2) Vandalism 0 (13) Weapons 0 (14) Miscellaneous 3

(1) Some cases involved charges in more than one category. Cases recorded by dominant category involved. ALCOHOL

Total Cases Involving Alcohol 3

DRUGS

Total Cases Involving Drugs 0

APPEALED CASES:

Total Cases Appealed to Dean of Students 2 Total Cases Appealed to Vice President of Student Affairs 1 Total Cases Appealed to Associate Provost Office 1

SANCTIONS OF CASES HANDLED BY DEAN OF STUDENT OFFICE (Final Disposition)

Sanction Totals:

**Not Responsible 2 **Verbal Warning 0 **Written Warning 4 **Conduct Probation 4 **Suspension 3 **Expulsion 0 **Banned from Campus 5 **Situation Resolved through other means 5 **Pending 1

**Sanctions may involve additional outcomes such as educational workshops, payment for damages, etc.

ALCOHOL AND DRUG EDUCATION WORKSHOP ATTENDANCE

Students sanctioned to attend workshop by Dean of Students Office 2 Students sanctioned to attend workshop by Residence Life 0

***Total Workshop Attendance for Semester 0

***Workshops are only conducted during Fall & Spring Semesters Dean of Students Office Discipline Report FALL2007

Total Student Cases Handled by Judicial Affairs Specialist...... 133 Total Student Organization Cases Handled by Judicial Affairs Specialist..... 4 Total Visitors Handled by Dean of Students ..•...... •...... •...... •. 25 Total Students Handled by Dean of Students ...... 2 Total Cases Handled by Student Conduct Committee...... 0

Total Cases Handled by Dean of Students Office ...... 164*

*Records contained within the total cases handled by Dean of Students Office:

Academic Dishonesty Referrals ...... 22 Student Behavior Referrals ...... 3 Pending Records, Due to Legal Reasons ...... 2 Pending Records, Due to Future Workshop Attendance...... 7 Records Placed in Registration Hold File, Due to Pending Adjudication. 7 Pending Cases ...... 1 Investigation Records ...... 4 Cases Resolved through Adjudication ...... 142

CASE CATEGORIES OF ADJUDICATED CASES (1) Total Incidents:

(1) Alcohol 23 (2) Battery 0 (3) Academic Dishonesty 1 (4) Disorderly Conduct 3 (5) Drugs 3 (6) Fraud 4 (7) Harassment/Intimidation 3 (8) Sexual Battery or Rape 1 (9) Sexual Harassment 0 (1 0) Other Sex Offense ·1 (11) Theft 3 (12) Vandalism 1 (13) Weapons 0 (14) Miscellaneous 99

(1) Some cases involved charges in more than one category. Cases recorded by dominant category involved. ALCOHOL

Total Cases Involving Alcohol 134

DRUGS

Total Cases Involving Drugs 3

APPEALED CASES:

Total Cases Appealed to Dean of Students 1 Total Cases Appealed to Vice President of Student Affairs 2 Total Cases Appealed to Associate Provost Office 0

SANCTIONS OF CASES HANDLED BY DEAN OF STUDENT OFFICE (Final Disposition)

Sanction Totals:

**Not Responsible 9 **Verbal Warning 2 **Written Warning 18 **Conduct Probation 36 **Suspension 8 **Expulsion 0 **Banned from Campus 25 **Situation Resolved through other means 49 **Pending 17

**Sanctions may involve additional outcomes such as educational workshops, payment for damages, etc.

ALCOHOL AND DRUG EDUCATION WORKSHOP ATTENDANCE

Students sanctioned to attend workshop by Dean of Students Office 22 Students sanctioned to attend workshop by Residence Life 75

***Total Workshop Attendance for Semester 97

***Workshops ~re only conducted during Fall & Spring Semesters Dean of Students Office Discipline Report SPRING2008

Total Student Cases Handled by Judicial Affairs Specialist...... 79 Total Student Organization Cases Handled by Judicial Affairs Specialist..... 2 Total Visitors Handled hy Dean of Students ...... 10 Total Students Handled by Dean of Students ...... 0 Total Cases Handled by Student Conduct Committee...... 0

Total Cases Handled by Dean of Students Office ...... •...... 91 *

*Records containeu within the total cases handled by Dean of Students Office:

Academic Dishonesty Referrals ...... 10 Student Behavior Referrals ...... 0 Pending Records, Due to Legal Reasons ...... 3 Pending Records, Due to Future VV orkshop Attendance ...... ~ ...... 5 Records Placed in Registration Hold File, Due to Pending Adjudication ...... 1 Pending,Cases ...... 2 Investigation Records ...... 9 Cases Resolved through Adjudication ...... 61

CASE CATEGORIES OF ADJUDICATED CASES (1) Total Incidents:

(1) Alcohol 9 (2) Battery, 1 (3) Academic Dishonesty 2 (4) Disorderly Conduct 3 (5) Drugs 5 (6) Fraud 1 (7) Harassment/Intimidation 3 (8) Sexual Battery or Rape 0 (9) Sexual Harassment 0 (1 0) Other Sex Offense 0 (11) Theft 0 (12) Vandalism 0 {13) VVeapons 2 (14) Miscellaneous 35

(1) Some cases involved charges in more than one category. Cases recorded by dominant category involved. ALCOHOL

Total Cases Involving Alcohol ...... 27

DRUGS

Total Cases Involving Drugs ...... 5

APPEALED CASES:

Total Cases Appealed to Dean of Students ...... 1 Total Cases Appealed to Vice President of Student Affairs ...... 1 Total Cases Appealed to Associate Provost Office ...... 0

SANCTIONS OF CASES HANDLED BY DEAN OF STUDENT OFFICE (Final Disposition)

Sanction Totals:

**Not Responsible ...... 15 **Verbal Warning ...... 3 **Written Warning ...... 5 **Conduct Probation ...... 24 **Suspension ...... 6 **Expulsion ...... '...... 0 **Banned from Campus ...... 8 **Situation Resolved through other means ...... 19 **Pending ...... 11

**Sanctions may involve additional outcomes such as educational workshops, payment for damages, etc.

ALCOHOL AND DRUG EDUCATION WORKSHOP ATTENDANCE

Students sanctioned to attend workshop by Dean of Students Office ...... 5 Students sanctioned to attend workshop by Residence Life ...... 106

***Total Workshop Attendance for S~mester...... 95

***Workshops are only conducted during Fall & Spring Semesters 2008 Lobo Orientation Evaluation Report

Which session did you attend?

Sessionl- jun 1 ~co-=.c~=-~-·""------~~--=~---· -~-- -···- · Session 3 - jun =--::=.::.::-~:=::~~:::=:::.~""':::7- 1:,; Session 5 - jul ~:~~~~=-~~:~~-~--m=. ~ --~-=: =--==--=:--- Session 7-jtJI ~;;:_;:'''""'::,c·~-"__-'"' :.;~,=-=-:---===::.-.===;;-~ Session 9-jul =~~~~-- ~;~----· _:::._~--~-~_;:~ ..:.7 Session 11- Au :' 1 ··

0 24 48 72 96 120 144 169

Frequency table

R•latlve AdJust•drel•tlve Chalcea ftequenc:y fnrquency

Senklnl·June4&S 159 11.41" 11.41" Ses~le~n2•June10& 11 131 9.4'"' 9.40% ~n!onl•June17&18 153 10.9!n( 10.98% Senlon4•1une24&25 140 10.05" 10.05% SesslonS•Myl&l 136 9.76" 9.76% Sesslon6•July8&9 12.13" U.13" Senlon7·Jul~15&16 141"' 10.2"' 10.27% Session8•July22&U 119 ...% 8.54K SenJon9•July29&30 131 9,40% 9.40% Senlonl0•Augu\t5&6 110 ,,,.,. Senlonll•Auaunlllil.ll 0.0714 '·""0.0714 Senlon12•Augun19&20 o.o~ 0.0714 Not answered: 0 ....

100.0 100.00% 0%

In which group did you receive your Academic Advising on Day Two of Lobo Orientation?

Anderson School ~-iii~";.J A11s & Sciences

frequency table

Ab•alute Relative Choices Fnrquaney frequency

Andenan School Qf Man~sement 118 8.45% Architecture and Planning 42 3.01% Ans&Scientes m 26.86% Athletics 40 .,,. Education 5.23% £11glneerl11& ,." 6,73% Fine Arts 10.46% Nursing "' 4.3"" Ph~rmacy " 2.79% University College " 2.7.58% BAMO "'23 1.65"

Sum1 1396 100,00% Based solely on your experience with this orientation, how has your impression of UNM changed?

No opinion -~.) .r· 1 {Much 111 ore po v 2 .:-~-:' 3 ..:; __ :J ======--·~ 4 -'--,,_.;

5 (Much 111 ore ne ~(~·~':.=::;::==:;::=::::;==::;:==::;:==:;::=::;? 0 86 172 258 344 430 51G 599

Frequency table

Adjusted Rel.-tlva relative Levels frequency frequency Noop!nion 5.96" 5.99% l{Muthmoreposltlve) "510 36.61" """ 41.22".. ' "'ISl """'10.84" 10.89% 2.51" 2.53" S(MuthmOJenes•tlve) " 05"' 0.58% Notiutswertcl: 0,50%

Sum! 13"3 100.00% 100.00% Your satisfaction with your decision to attend the University of New Mexico

Frequency table

Abaolut• R1latlv• Adjustodrelatlv• Laval a Frequency fraqu•ncy 1.-.quancy No opinion 36 .,,,. l(VerySaUiffed) 52.91m '·""'53.29" "' 31.80'K ' "'m 8.97% """'9.03" 30 2.15" ,.,,. 5 (Very Olmtbfled) 1l 0.9)" 0,94" Notanswe1ed: 0.57"

1393 100,00% 100.00% ··~ Please rate your satisfaction with: Main cell group

D Vtt'f Sarlofltd o \1tfY (IJ~:all;fl DhtUIIUI llriO(Ifii'IIOR D0t$:att:fltd

l.39l

..,. atl•fled l.. atlaflad ..,. ~oDplnlan •m Satlatled I&Ntlanect

Woricahops B4 03 0 1391 ngattlnll .83% 14.92% .9911 56% 10.19%. nvalved 27.61% .88% .43% 100.00% .46% ~·"".15% .36% p.os" ·'"'.52% 12.55% Warilahopa B4 n 8 0 1388 nUNM .83% 15,06% .54% .7001 .79% S.rvlcaa 27.67% 5.71% .74% p.2,. 100.00% 3.46% .23% ,'34% .04% ·'"".45% 12.52% DlaC4:1ver 98 134 2 100 1387 UNM" ,52% 13.18% 0.11% 0.37% 17.57% nfannatlan "' ,,, 4.01% 7.53% .66% 1,59% .21% 100.00% .00% .20% 1,21% .20% .90% 12.51% !!xan::laaon 93 62 3 1373 ta.-atypea 22.86% .98% 10.79% 1.30% .26% 65.04% 6.37% .50% 1.68% .42% 100.00% .06% .27% .43% 42" 12.39% Got 01 81 4 ~ "" 9 1383 nvolvtilln 12.82% 12.90% .64% .41% 10.37% .. 36.23% 6.47% .46% .58% .27% 100,00% laaaroom• acuity .52% .OS% .31% .07% .53% 12.48% ...aantatlon Choo.. 568 07 17 7 1389 '"' 14.54% 11.68% .99% 15.74% 10.02% ~r;tle~n• 0.89% 0,90% .88% 1.22% .10% 100.00% ~. .. ,36% lacuulon 5.12% .38% .15% .51% 12.53% Ia healthy lf.. tyle ~orbhop• 336 67 5 18 1 1387 ...... 60% 14.32% 16.85% 16.67% 15.99.. ICOndday 24.22% 2.51% ,41% 1.30% .56% 100.00% 3.03% .82% ,68% .16% .82% 12.51% 508 24 6 10 107 1385 our and 13.00% 11.96% .09% ,26% 18.80% econd day 36.68% .60% 100.00% c:tlvlltea 2.27% .72% .73% 58" ~.53% p.32% ,09% .97% 12,50%

3907 054 45 108 69 11083 100.00% 100.00% 100.00% 100.00% 100.00%

35,25% 4.62% .02% .97% .13% 100.00%

"Saquanc:e of numbara In a calli Absolulefrtq~~~nc:y Re!iiiM:Ifr~uencycolumn Relal!vt!freGUrlltyraw Rtlillwlrrquenc:y Please rate your satisfaction with: Main cell group

Inform at ion you CJ Very Satisfied The amount oft CJ Satisfied CJ Dissatlsflecl CJ Ve1y Dissatlsfi CJ No Opinion The registratlo ~--~-----.------f 0 394 788 1,376

Very Satisfied Dissatisfied Very No Sum Satisfied Dissatisfied ppinion

Information 572 64 84 18 ~8 1376 ~ou 21.82% 0.81% 13.40% 12.59% 13.57% ecelved 41.57% 8.26% 6.10% 1.31% 2.76% 100.00% jabout your 8.33% 9.68% 1.22% p.26% ~.55% 20.05% !academic plan tThe 69 640 167 1 65 1372 amount 17.89% 20.06% 26.63% 21.68% ~3.21% of time 34.18% 6.65% 12.17% .26% ~.74% 100.00% allotted 6.83% g.33% 2.43% p.45% ~.95% 19.99% o meet with your academic dviser he help 604 52 128 9 8 1371 provided 23.04% 17.30% 20.41% 7.27% 17.14% o you in r4.06% ~0.26% .34% 2.84% .SO% 100.00% finalizing 8.80% 11.04% 1.87% p.57% 0.70% 19.98% our ourse our 538 644 5 21 6 1374 final 20.52% 20.18% 15.15% 14.69% 27.14% chedule 39.16% r6.87% 6.91% 1.53% .53% 100.00% 7.84% ~.38% 1.38% p.31% 1.11% 20.02% he r39 691 153 ~4 3 1370 registration 16.74% 21.65% 24.40% 23.78% 18.93% process 32.04% ~0.44% 11.17% 2.48% .87% 100.00% 6.40% 10.07% 2.23% p.SO% 0.77% 19.96% Sum 2622 ~191 627 143 280 6863 100.00% 100.00% 100.00% 100.00% 100.00%

38.20% r6.so% .14% 2.08% .08% 100.00%

•saquonceofnumbfl ... lnacalll

Abtoluu~ Frtqu~ncy Reln!vellfC!Utncytolumn

Rtlativeln!q~encyrow Rcl;ulvclrt~utncy i-1

Please rate your overall satisfaction with: Maln cell group

___ ;;:.::_-.. Small {I roup act ~ =-- ;.x:;:::-_;":>' ,_~_c.::::::::r"" Satisfaction v.i ...... --...t...'""Z:'.::7" o VeiY Satisfied o Vert Dlssatlsfi Orientation lea c:::.=-::.::7 o Satlsflecl o Uo Opinion ...:-=::-~J"' Dissatisfied .c::c=~ o Satisfaction V>i . --.:cr..-? The Lobo Orient ·=-=-~:. Q 1,387 ... a titfled lt.aatlafled ... oOplnlan S.tlsfled luatllfled

m.lluroup 7" 20 a 0 1385 c:tlvltl .. 14.B7M .1,. ·.os% .... lth 57.6~ 7.55" ... ·'"' 100.00% rlent.tlon 6.4~ .18" "" ...'"' 11.13% ..der "" ·"" atlafactlon SlG 63 a 7 1380 llh ..... l3.45% ... .13" r--rv•tlon l7.3!m 5.29% ... .13"·""' 100.00% p,temand .15. ,"".. .OS% ,46" 11.09" onflrmatlan• "" ~~I Ifaction 07 1 l8 1383 llh ,.,. 13.91%" ...... 16..95" nfonnatlon 29,43" 7.05" ... .sa" ... 100."" ••so 3.2~ .34" ,,. 1.11" 11.12.% a balta, ·"" ~rvlc:e 174 B 72 1378 5.10% 1Ll5" '.,. L84 • r"''''"'"'~~llngDaan 19.88" ...... ~;"• 0,62% 100.00% o.~-Students ••• L2"" .n• -ll" .... ·'"' 1L08ll rlantatlon 1065 0 1387 ..• ,.. 19.82." ~~. 1.94" 1.71" ... acc;eaalble, 76.78" 0.9!nlo .65. ... 1.44" 100.00% elpfuf. 8.56" 1.34" .07ll .02" ... 11.15% J'ICJWiedgable, 713 7 B 1382 ["l~nlty 13.27% 10.4~" omHt 51.59% 3.05% 1.95%·"" ·'"'.65% ·'"' tOO.()()% th.r 5.73" .7 ... .22• .0,. "" 1L11" tudenla. "" ~tllf•ctlon 434 154 B 1384 lthyour 8.08% ,.,,." 3.26% 'LB .. r-~ldence 31.36" 0.51" 1Ll3" .... ·"" tOO."" 3.49W. .,. L24" ·'"' 11.13" c:le•nllnoas'" '"' ·'"' comfort) ~~.llf•ctlon 550 97 7 19 1382 lthfo11d 10.24" 12.29% 18.79% 16.24" '.56% rvlc:•• 3UO% 0.43" L37l6 100.00% urlng .42% ...... ""7o< .15• ·'"'.23% lLU% rlentlltlon

ilfery Satisfied Dissatisfied ilfery No Sum !satisfied loissatisfied ppinlon

~he Lobo 15 81 0 11 2 137!1 1l.OCI?lo .!ill" !orientation !!:~5" !1.38% ·"" ·''"' ,. IOO.Oim ·''"'.09% .26" 11.0!1% jsesslon E<"""' ·'"' "" vera II ~um 5373 673 63 117 14 12440 100.00% 100..,. 100.011% '"'""' 1oo.ocm 3.19% '·"" 3.72% .94% .54" 100.00% •sequonco of numbors In a cell: Absolute Frequency Relalive frequency column Relative frequency row Relative frequency Please rate your level of agreement with the following statements:

Main cell group

I learned howt o Strongly Agree -'·'---~...:..21'!=' llearnecl about ' o Agree o Neutral .&W..L:C:::~ I have a !letter o Disagree dM:!!!"·!·C::,Y' o Strongly Disagr IL111clerstancl th v ~--~----~------,7 0 394 788 1,382 trangly .... laagrea trongly '"m ·- '"""' lug,.. la.m..t 56 87 IS owtoaat l2"' "6.22.% '6.15" lr.t~ "" he Lottery 33.31%"-'"' />.42% .... ucm 100.~ 8.19% 33% 24.8~ "~" ""'.85" .15" 2"' ~holarahlp If ppllcable) learned 33 1382 ..... 18.61" ~3" "0.01% '3.93" 2.73" nanclaJald 31.33% 9.20% 16..35% .75% JO% UX),(X)% ptlonaat 1.8~ 11.36" .11" 15.12" rlenbtlon ·'"' ·"" .. ~. 11 us I 1378 attar '"l7.6l% <72% 15.27% .14" .SS% nder.tandlng 6.66% 4.34" .lS'Il .SB'Il 100.00% fwtultla U.69% lLU% .15% ·"".02" 15,05% xpectHof ·"" alnonfarto understand OS 1 1372 hat good 34.16% ," .. ~""' ,55" lma 57.94% 7.10% ...% .22H"" 100.00% ma~agement 14.45" .25% 1.16" ·'"',02% 24.94" kill will "" ~aultln

"" 2327 287 53 ll2 2 501 100.~ 100.00% 100.00% 100.00% 100.00% .... 1.57% 13.69% 04% .. ,. too.ocm *Sequence of numbers in a cell: Absolute Frequency Relative frequency column Relative frequency row Relative frequency I can become Involved In campus activities by:

AUtndlng Fre~h : 1~ AtttndmgWelco ·,(_ _ Living on Campu ;-\.­ Wort'ing on Camp ;.1 Vl~ltlngm)'pro ''---~ -~--~-~----·--·---..--­ All ofth~ &.bov ------+-- ·~ ---··--·-·~~--~-----,.

1t~4 3:!8 -192 6!:6 S:!Q ~84 1,148

Frequency table

Absol\lte Relative AdJu•tedralatlve Choices Frequency freq11ency f,..quenc:y Attending FreWm1n hmllv Day/Convocation 27 1.94% 1.9~% Altend!ngWelccmeBackOavs 37 2.67% LlvlnsonQmpld 119 .....'·"" .... Work!nsonCamp!ll 1.5~ 1.5"' Vllltinsmyprnfessordurlngolflce " hours ..,.,. All of the above "1148 B2.41" Notanlwered: • o.s"' 1393 100,00% 100,00%

Would you recommend the program to other new freshman?

!>61 7-16 935 1,122 1,308

Frequency table

Absolute Relative Adjuatedrelatlve Choice• F111quenc:y frequency frequ11ncy

93.~ 94,78% '"No n"" 5.17% S.ll% Not answered: 13 0.93%

,,~ 1393 100.00% 100.00%

Please provide feedback on your academic advisement experience: ,:::::-i ;r~;~~; ==:-:::::~,

!:1 r:Yt.rt Drss:aU ~-~·~::';J=;:::=:;:;::;=;:::=;:::=;:::=;:::===c?! 72 1-14 :<::16 ~88 360 432 S•)S

Frequenc:ytable

Absolute Ralatlve Adjuatadnrlatlva LeVII[I Frequency fraqu•ncy fr11q11oney No opinion B1 5.81% 5.99% l(VerySatbfif!d) sos 36.25" 37.32" 2 34.17% 35.18% "' 13.85" 14.26% 70'" 5.0]% 5.17% S(VeryDI~~Udied) 2.01" 2.07% NotaMwered: .." 2.87" Sum1 1393100,00% 100.00% 2007-2008 COMMITTEES

Randy Boeglin, Dean of Students/Director of Residence Life

Admissions & Registration Committee Athletic Financial Aid Scholarship Appeals Committee Athletic Release Review Committee Clauve Awards Selection Committee Commencement Committee COSAP Advisory Board Ex-offender Admissions Review Committee Faculty Undergraduate Affairs Committee Food Services Co.mmittee Greek Life Task Force Residency Petition Review Committee UNM Housing Committee, Chair UNM/CNM Collaboration Committee Numerous ad-hoc committees to deal with issues/situations on campus

Debbie Morris, Director, Student Activities Center

Alumni Homecoming Committee College Bowl Planning Committee Freshman Family Day Planning Committee Student Fee Review Board, Ex-Officio Student Union Board DIVISION OF EQUITY & INCLUSION El Centro de Ia Raza Annual Report July 1, 2007-June 30, 2008 Submitted by: Veronica Mendez-Cruz, Director

Annual Report will include:

• Departmental Mission • Director Participation on Committees. • Attachments: 1. Student Program Specialist Reports Rosa I. Cervantes Meriah Heredia Griego Christopher Smith-Lopez Jorge Zevallos Joaquin Arguello 2. Office Management Report Theresa Gallardo 3. Summer Bridge 4. CAPS Tutoring Report

INTRODUCTION

El Centro de Ia Raza's Internship Program is into its second year. After intensive program evaluation, Program Specialists together with the Director, combined efforts to establish an Internship program which partners with the Albuquerque Service Corps and focuses on leadership and service learning. Additionally, El Centro bids fare~ell to Rosa I. Cervantes who, after 15 years of loyalty to El Centro, was offered a director P?Sition for the College Outreach and Enrichment Program. I

El Centro introduces and welcomes Joaquin T. Arguello, Studept Program Specialist. Joaquin is no stranger to El Centro of which he was an active member during his undergraduate years. He recently earned his graduate degree in Social Work from Puerto Rico. Also, Christopher R. Ramirez, GPSA President is working as a graduate assistant for El Centro.

Additionally, CAPS satellite branch in the center, affectionately named "La Cachuchita," provides tutoring services for students who frequent the ethnic centers. Also, this is the second year that Library Services utilizes the foyer for providing research support for students in Mesa Vista Hall.

1 This year during a celebration of Mexican Independence Day, Sept.l6 \ a UNM student took it upon himself to remove the flying flag from the UNM flag pole and rip it in the presence of UNM's ROTC. This unfortunate incident lead to a series of actions both negative and positive. Negative in that lack of correct immigration information became increasingly apparent and positive in that President Schmidly not only recognized this concern but additionally charged El Centro with presenting the 151 annual Immigration Symposium. The Immigration Symposium will be held on October 14-15, 2008.

Additionally, El Centro de Ia Raza is excited to announce our new home under UNM's newest division, Equity and Inclusion. We welcome with great enthusiasm and promise, Dr. Jozi De Leon, Vice President.

DEPARTMENTAL VISION

"El Ce1ttro de Ia Razafamily- alt ever evolving and symbiotic group ofstudeltts,faculty, staff, commmzity members aud families- strives to stand together against oppressio1t and transce1td geographic and cultural communities for tlze aclzievement ofcollective power tlzrouglz life-lollg leamiug."

DEPARTMENTAL MISSION

"E11gagi1tg tlze Raza Community, El Centro de Ia Raza provides tools for self-determillatioll a ltd resiliency, supports tlze traltsformatloll ofstude11ts tlzrouglt k11ow/edge, skills a1td responsibility a11d challenges selfand systems to achieve social justice. Established in1969, for students by student and community activists, El Centro continues tile legacy ofadvocacy, holistic support and part11ersllips."

DIRECTOR PARTICIPATION ON COMMITTEES

UNM • Chaired the Immilration Symposium Committee • Served on a sub-committee for the UNM Assessment • UNM Diversity Council • UNM Orientation (Parents session) • El Centro de Ia Raza and Service Corps Service Learning Project. • Vice Presidential Search for the Division of Equity and Inclusion

Community • Hispano RoundTable (Board Member) • Albuquerque Partnership • De Colores Hispano Heritage Month • Hispanic Statement of Cooperation

Presentations • NASPA Multicultural Institute • NASPA National Conference • HACU National Conference INTERNSHIP

El Centro de Ia Raza through a partnership with the UNM Service Corps established El Centro de Ia Raza's 2nd annual Internship Pr·ogram based on leadership and Service Learning. Together we identified, through selected criteria, students who demonstrated basic leadership skills and a desire to be challenged both academically and professionally. Interns participated in the development of leadership, scholarship work, civic engagement, and community building through cultural literacy and social justice. Through the Internship, Interns benefited by: • Enhancing their academic experience at UNM • Build upon verbal, written and team working skills • Connecting academics through cultural self-identity • Build community through networking with campus and community wide organizations • Enhance and practice leadership skills through being informed globally and technologically • Participation in service learning and civic engagement projects • Create and connect to diverse resources and opportunities Minimum qualifications are: 2.5 cum, 30 credit hours earned, and workstudy qualified.

El Centro's Internship Program for 2007-2008 was well accepted and successful. We accepted 15 undergraduate students and 2 graduate students. Each Intern was asked to identify 4 specific goals at the beginning and accomplished by the end of the academic year. Completion of the program concluded with an ambassadorship opportunity to San Juan, Puerto Rico. 2007-2008 Annual Report Submitted by Rosa I. Cervantes

I. ADVISE:VIENT

Table: Number of Students & Visits ~2=0~0~7~-2~0~0~8--~~~a~J~e------4~F~e~m~ale~----~T~o~ta=J~----~ #Students 66 109 175 #Visits 127 234 361

Students were counted once in a category per visit, although the majority of students were seen in any one visit for various reasons. Visits varied in time from five minutes to ninety minutes.

Students were seen for a variety of issues including but not limited to the following reasons: -Academic Advisement -Financial Aid Advisement -Advocacy with professor -Letters of Recommendation -Encouragement -Admissions -International Admissions -Computer Research -Graduate information -Parent Concern -Personal Support -Proofreading of work (Spanish and English)

Non- Discrimination Students In collaboration with the UN~ Office of Admissions and El Centro de Ia Raza works with students who are categorized as Non-discrimination for admissions purposes. This initiative is to create a more supportive and seamless process for un-documented students since the passing of SB 582.

2007-2008 Male Female Total #Students 7 18 25

II. COMMITTEES/CAMPUS PARTICIPATION/ELI CENTRO PROJECTS

• Continued Development and implementation ofEI Centro Internship with UN~ Service Corps (Fall 2007 & Spring 2008) • Undergraduate Research and Creativity Symposium Judge (Fal12007) • Ida Romero ~emorial Scholarship Committee (Spring 2007) • Office of Special Programs Award Banquet- CAMP Program (Spring 2007) • Graduation Subcommittee- Student Engagement Task Force (Fai12007-Spring 2008) • PN~GC o 4 Time ~anage;nent workshops (Fall2007 & Spring 2008) o How to Facilitate-(Fal12007) o Summer Brainstorming Session- (Summer 2007) • NUFP ~entor to three students (2007-2008) • School of~edicine Office of Diversity's Education Pipeline Programs- (Summer 2007) • ~cNair/ROP Presenter- Time ~anagement & Research Timelines (Spring 2008) • Dia de los ~uertos (FaiJ 2007) o Class Presentations - Spanish 111, 112, 211, 212 o Altar Set Up and Blessing@ El Centro III. CONFERENCE/COMMUNITY PRESENTATIONS

• Governors Summit on Higher Ed- Presentation on Mentoring (Fall 2007) • NM Student Affairs Symposium- SASB Presentation (Fall 2007) • MEChA Retreat- Facilitator- (December 2007) • NASP A National Conference- Presentation on the Undocumented Student- (Spring 2008)

III. PROFESSIONAL DEVELOPMENT

• UNM Advisor Network Monthly Meetings (Fall2007 & Spring 2008) • NM Student Affairs Symposium (Fall2007) • El Centro Staff Retreat (Summer 2007, November 2007) • UNM Advisor Summit (Fall2007) • McNair/ROP Webminar Promoting College Access and Success among Latino Males (Spring 2008) • New Mexico Higher Education and Retention Conference (Spring 2008) • Wake Forrest University- Immigration- Recasting the Debate- (Fall2007) • Educational Psychology 510- Graduate course to pursue Ph.D. (Fall2007 • Education Psychology 505- Graduate course to pursue Ph.D. (Spring 2008)

IV. COLLABORATIVE PROJECTS WITH OTHER DEPARTMENTS/COMMUNITY INITIATIVES • De Colores, Inc Hispanic Heritage Month Plmming Committee (Fall2007) • South Valley Academy Service Learning Program (Fall2007 & Spring 2008) • MECHA Advisor (Fall 2007 & Spring 2008) • UNM Men's Volleyball Team Advisor (Fall2007 & Spring 2008) • New Student Orientation o Faculty Expectations Parent Presentations (Summer 2007) o Student Leader Selection Committee- (Fall2008) • Student Affairs Summer Bridge Program- (2007-2008) Non Discriminatiop Student Workshop- With Attorney MaryAnn Romero (Fall200 HACU Involveme~t Committee (Spring 2007- Present) Albuquerque Partnership- Community Meetings (Summer & Spring 2007) • Counseling- Traverse Program- (Spring 2008) • Immigration Symposium- (Fall 2007 & Spring 2008) • CNM- Dean's Office of Math, Science and Engineering- Mentoring Initiatives (Spring 2008) • Hispanic Round Table Scholarship Selection Committee- (Spring 2008) • Recruitment Services- School Visits (Fall 2007 & Spring 2008)

School Visits (arranged either School Participants by Recruitment Services or El Centro)Date 10/03/07 East Mountain High School 30 9"-12m grade 1 11/08/07 McCurdy High School 27 12 " grade 1 11/12/ 07 UTEP Upward Bound 40 11 " & 12'' Grade 1 11/29/07 NM Boys & Girls Ranch 18 11 " & 12m Grade 01/25/08 Truman Middle School 90 8'" grade 2/20/08 Pojoaque Middle School 36 8'" grade 2/22/08 Trinidad Middle School 38 6'", 7'" & 8m grade

2 Meriah Heredia-Griego Annual Report Julv 2007- June 2008

STUDENT DATA

Between July 1, 2007 and June 30, 2008, I had 203 documented advisement sessions with current and prospective students. Advisement sessions can vary from academic, career, and financial aid advisement to personal support, mentoring, admissions, parent concerns, tutoring and paper reviews.

203 Advisement sessions 138 Students

Average 45 minutes per advisement session. Approximately 152.25 hours of advisement.

These totals do not include student drop ins, calls or emails to ask a quick question since these instances do not require a social security or UNM ID number. If an ID number is not acquired it is challenging to log and document.

SPECIAL PROJECTS Student Affairs Summer Bridge (Summer 2007) CAMP-US Advisor/Mentor Program Puerto Rico Service Trip Planning Intern Poster Presentation Intern Celebration Raza Graduation Incid~nt Report System Hate ~rimes Policy Development

Cultural Programs Ballet Folkorico Lumbre Mariachi Lobo

Campus I Community Events ROP McNair Program UNM Service Corps Swearing-In Ceremony Community Matters Breakfast Series Mesa Vista Haunted Basement Whittier Elementary Afterschool Program- Service Coordinator Lobo Howl NM Speech & Debate Tournament- Judge Citizen Schools Visitation Day

Community Internship Sites National Hispanic Cultural Center- History and Literary Arts Program Topakahl Family Clinic Young Women United La Plazita Institute Julian Zamora Project

Committee I Organization Participation HACU Ad-hoc Committee UNM Parent Weekend Planning Committee- Program Sub-Committee NASP A IV West Regional Conference- Exhibit Committee University Diversity Planning Committee Student Affairs Assessment Committee Advisor's Network University Committee on Public Service and Community Engagement Service Action Network Provost Committee on Advisement- Training design sub-committee University College Suspension Committee Ida Romero Scholarship Committee- Chair Research Service Learning Program UCAC Suspension Committee Latino Summit Logistics Planning Committee NM Civic Engagement Partnership Casa Cultural Advisor Board Retreat- Board Member

Classes Univ 101- Student Affairs Summer Bridge Seminar (Summer 2008) Univ 175-Foundations for working with Community (Spring 2008)

Pro~osals . NlASPA Multicultural Institute in Miami. FL September 19, 2007 Requested: $4,645.00 Granted: $3,500.00

NASP A New Professionals Institute September 19, 2007 Requested: $650 Granted: $650

Conferences UNM Civil Rights Symposium NASP A IV West Regional Conference NASPA Multicultural Institute NM HEAR Conference - Latino Summit

Professional Development NASPA Region IV- New Professionals Institute Banner Purchasing Course Anti-Racism Training Institute (ARTI) Trainer Development

Training Development Advisor Summit- Training Development Panelist McNair-Professionalism workshop Anti-Racism (El Centro Intern Training) Anti-Racism (RSLP classes) Peer Mento ring for Graduates of Color- Persistence in Grad School Panel Annual Report Christopher J. Smith-Lopez Julv 2007- June 2008

STUDENT DATA

Between July I, 2007 and June 30, 2008, I had 71 documented advisement sessions with current and prospective students. Advisement sessions can vary from academic, career, and financial aid advisement to personal support, mentoring, admissions, parent concerns, tutoring and paper reviews.

71 Total Advisement Sessions 71 Students (51 Female, 20 Male) These totals do not include student drop ins, calls or emails to ask a quick question since these instances do not require a social security or UNM ID number. If an ID number is not acquired it is difficult to log and document.

SPECIAL PROGRAMS

Committee Participation Fellows Student Affairs Internship Student Affairs Fellowship Transition & Orientation Team Latino Summit Logo designer/committee member and planner Albuquerque Partnership collaborator South Valley Academy Mentor/Advisor Advisor's Network Lobo Network De Col ores Hispanic Heritage Month Committee Member Service Action Network Presidential Scholarship Selection Committee NM Student Affairs Symposium American Indian Junior Day American Indian Senior Day University College Suspension Committee Raza Excellence Committee Chair

Proposals OSA-Raza Graduation Pins/Stoles September 6, 2006 Requested: $6000.00 Granted: $6000.00 OSA-Fellows/Latino Summit Programs

Conferences Latino Summit Conference for Policy on Latino Higher Education l\'M Student Affairs Symposium NASPA Student Leadership Institute Human Rights Conference

Professional Development UNM Student Affairs Internship Program StudentVoice (Assessment) Intro to Photoshop - Continuing Ed Research Service Learning Orientation

Training Development Anti-Racism (EI Centro Intern Training) Anti-Racism (RSLP classes) Peer Mentoring for Graduates of Color- Mentor/Mentee Training

CULTURAL PROGRAMS

Ballet Folkorico Lumbre Mariachi Lobo

Gallery Exhibits DeColores Student Art Exhibit

COMMUNITY OUTREACH

Community Events Raza Student Association -Staff Advisor I UNM Service Corps Swearing-In Ceremony Peer Mentoring for Graduates of Color-Roundtable with Faculty of Color Spring Storm- Sanchez Farm I La Placita I BAIMD Dinner and new student orientation Student research Symposium Facilitator

National Hispanic Cultural Center In 2005, El Centro de Ia Raza and the National Hispanic Cultural Center (NHCC) developed an internship placement program for UNM students. TheEl Centro and the NHCC identify an outgoing, independent, reliable and very skilled student interested in serving the community through the NHCC History and Literary Arts Program. The student is placed there by El Centro de Ia Raza to develop networking, documenting and publishing skills. El Centro and the NHCC identified 2 students to fill these internship positions during 2006-2007.

MISCELLANEOUS El Centro Alumni Association The El Centro de Ia Raza Alumni Association is in development and expansion stages. The association is currently working to recreate a damaged database and reconnect with past alumni for membership. The goal is to create an official UNM Alumni Chapter. Amwal Report 2007-2008 El Centro de Ia Raza Jorge E. Zevallos IT Tech Support

• Computer Pod

• Moved computer pod ( 10 computers) from original, small room (1152) to the 3x larger room (1157). Room (1152) suffered from poor ventilation and inadequate air conditioning. With 10 computers and monitors constantly generating heat combined with a cramped working space, room (1152) was a very uncomfortable space to work in.

• Purchased several desks and chairs from UNM Surplus dept. which were moved to (1157) to accommodate the new layout. The desks made the PCs more easily wheelchair accessible as well as providing a social space for students to socialize and work in the same space.

• Planned networking logistics and cabling, purchased "network hubs" to extend connectivity in (1157) from 5 available network ports to 12, saving E1 Centro over $1,400 in UNM wiring costs. This is a long standing solution that can be further expanded as more PCs are added.

• Removed all viruses, trojans, and other security threats from computer pod PCs

• Removed all unlicensed and inappropriate software and data from computer pod PCs to eliminate any legal, liability, security and reliability issues.

• Installed various "freeware" programs that achieve similar functionality to paid or licensed software, increasing functionality while reducing operational costs.

• Installed cost-free anti-virus software ~nd made many changes to "out of the box" configurations to allow for enhanced, reliable operation and security of staff and computer podPCs.

• Self-healing computer pod PCs

• Established a universal login script in a centra11ocation that runs maintenance to assure all personal data is removed, as well as providing the ability to patch any future needs or problems that may arise. It was programmed so the changes are made once to a central location and is run every time a PC is reset.

• Established a "disk locked" configuration using "Windows Steady State" which allows an IT administrator to configure each workstation to exact specifications, in which any changes made to the PC are removed once the PC is restarted, unless the administrator requires changes to the configuration, in which case those changes can be applied and the "disk locked" again.

• Established a "Network Share" where all computer pod PCs are able to access a shared folder. All student work can be saved there and retrieved from any oth,er computer pod PC in case of failure of any give PC, the work can be retrieved and completed on any other computer pod PC. • Power Management

• All PCs are configured to go into "Standby" mode when the computer has not been used for a certain amount of time. It will return to fully operational in seconds, yet uses minimal power while in Standby mode.

• Software

• Purchased correct amount of MS Office licenses for all computer pod, staff PCs and laptops from UNM ITS/Software Distribution. Chose Office 2003 for computer pod PCs and laptops, while a few staff members preferred to have Office 2007. Office 2003 can read Office 2007 documents with a small software update (that has since been applied to all our PCs), ensuring forward compatibility. Office 2007 is completely different than 2003 and introduces a steep learning curve for myself, students and staff, which required me to assist everyone more frequently, taking me away from other projects.

• Backed up all PCs and then wiped them out to start over, rather than allowing years-old "glitches'' and dormant or corrupted programs and configurations to affect the PCs future overall performance and stability.

• Backups contain years of past documents and images created by students and staff, which will be sorted through once an archiving system is put in place to organize past and future works, event photos, other data and to use as references and to reduce recreation of important or slightly changing information that is often distributed and redistributed, but most importantly to archive and document El Centro's development and history.

• Connectivity

• Purchased and setup wireless routers in the intern office (1143 C) and at the front desk (1148), offering unrestricted coverage to the areas most used by students visiting El Centro. Most interns and students in general are using their own laptops. UNM's Lobo-Wifi signal is not strong enough to penetrate Mesa Vista Hall's thick concrete walls and the signal has always been very weak at El Centro. I • Printers

• Moved large capacity copier/printer from front office (1148) to new computer pod (1157) to serve students more conveniently and free up more room in the front office (1148) and minimize student traffic.

• Setup and rearranged printers to other areas as necessary to maximize efficiency. Especially placing light duty printers in light duty rooms/PCs and heavy duty printers in heavy use areas.

• Setup a printing accounting system to manage/measure excessive student printing. Evidently, print usage, on the average, does not exceed (our self-imposed) 20 pages per student/user limit. After using this software for several months, its complexity kept it from being fully implemented to actually stop print jobs of over 20 pages from being printed, although it supports this functionality with some involved configuration. This is also free software. • El Centro's Server

o Setup a file, print and 1\'eb server that is located at the front desk. This computer serves several roles and increases the flow of infom1ation, while decreasing the amount of paper wasted.

o Installed an image scanner at the front-desk PC that sends scanned images to the "server" and then includes the new image(s) into the screensaver's image rotation.

• Images/flyers include; service announcements, important dates, upcoming events, organizational or scholarship applications and dozens of handout flyers that used to clutter our ftont desk counter. Automated the process so the person attending the front desk simply places the paper on the scanner and pushes one button.

• This is the PC responsible for storing and maintaining security of the "network share" folder, as well as providing print and web services. The PC is running Windows XP instead of Windows Server 2003 for various reasons.

• Windows XP has a connection limit of 10 users at once. This limit is imposed on File, Printer and Web services combined. If 5 web visitors are connected and 5 people are using the shared folder in the computer pod, any additional users would not be able to print, use the shared folder or access websites hosted on the server. In order to exceed this limit one must purchase various licenses for Windows Server 2003, one for the server and one for each computer connecting to the se.rver.

• Windows Server 2003 is very complicated to setup and maintain. Future administration would require someone with a great understanding of this software. Adding computers (including wireless laptops) to the network at El Centro would indefinitely incur an additional cost, per person connecting. Failure to do so would create bottlenecks and unavailability of services to students and staff.

• Microsoft offers an 8 year support-life for their products. In 2011, Windows Server 2003 will no longer be supported, and could become vulnerable to attack in the future when thery are no more updates provided by Microsoft, requiring a subsequent upgrade -and incrlased and unnecessary repeating cost.

• I have installed a (ftee of cost) Virtual Machine running Ubuntu Linux to handle the file and printer sharing services. This solution is transparent to the end-user, completely cost-ftee and easily expandable, as well as being more secure. Being "open source" software, it is constantly being updated and improved by the worldwide community of Linux users, programmers and administrators, again, free of charge.

• This server is also planned to be used as the central backup location in which all staff PCs will have their critical information stored daily. • Web Design I Database

• El Centro's ITS website (http://www..f.unm.edu/elcentro- or- http://elcentro.unm.edu)

• Gathered all print and web-based information El Centro had been using and completely redesigned our website. Used a CMS (content management system) to allow future updates to be easily managed without having to modify the site code and possibly jeopardize or "break" existing code, special effects, images, etc.

• While the new website has provided more attractive information distribution, it is evident that El Centro requires more focus on maintaining fresh content as well as expanding its focus to include more information from outside sources, as well as multimedia content. A Work Study position has been created to tend to these tasks; however it is still pending appointment.

• Application forms were used for two occasions;

• Raza Graduation in which graduating students would enter their information to be read during their introduction at the graduation ceremony.

• For the Immigration Symposium attendance registration. This would allow us to calculate attendees per workshop to properly allocate seating.

• Another website feature used was for discussing how people felt about the Mexican flag ripping incident in September 2007. Many people exchanged opinions.

• E1 Centro's Web Server at the front desk (1148) was originally setup to host the Student Affairs Summer Bridge (SASB) application. I programmed the student application (fom1) in ASP programming language, which was integrated into SASB's main website. The results of the student applications were immediately available in an Access database that was accessible by advisors and other staff working with SASB admissions.

• Building orl this development, I began programming a "login system" to track students' attendance It will allow first-time users to enter all their information before visiting with Advisors to log reason, time and date of visit along with many other valuable pieces of information. Until now, El Centro's advisors have had to either enter visitors' information cards into their databases manually or have someone else do so for them in weekly batches. Benefits of this new system include;

• Curtailing incomplete or inaccurate "sign in sheet" data used to calculate visitors to El Centro. Currently a clipboard with printed sheets kept at the front desk which has to be tallied by hand at year's end. Often times, the majority of students will walk past the clipboard and proceed to the computer pod, study/lunch area, CAPS or advisors without signing in, drastically altering our calculated usage statistics.

• Once the system has been fully developed and established, it will be made a mandatory sign-in for all computer pod PCs, increasing the accuracy of users visiting our computer pod.

• Can be used to track El Centro interns and student employees' times 'in and out to facilitate verifying attendance and calculating payroll. • Participation and Support

• I have videotaped and photographed most events and celebrations sponsored by El Centro. We now have a growing collection of media which our students have already used to compose various multimedia presentations.

• Primary handler of audio (PA) system, video projector and electronics equipment inventory, including printers, laptops, laser printer toner for various printer models. Often responsible for facilitating presentations for El Centro students and staff, as well as other Student Organizations.

• Primary PC troubleshooter and repair person for all computer pod, staff and other student PCs (25 PCs) and 8 staff laptops.

• Primary contact with printer/copier maintenance company.

• When working directly in/with the computer pod, I was able to help students on a constant basis. The majority of issues were how to perform specific tasks in Microsoft Office, then printing or other technical issues with various websites and documents. On the average, I helped at least 6 students and/or interns on any given day.

• Facilities and equipment usage

• The computer pod (1157) offers 10 PCs. They experience various waves of usage, however very rarely are none of the PCs in use. On the average, all PCs are in use at least 60% of the day.

• This year, 3 LCD monitors have failed and have had to be replaced with CRT (old tube type) monitors that were left from the 3 intern computers no longer in use, waiting to be repurposed. Purchasing more LCD monitors would be advisable.

• An average of250-300 pages per day are printed by students in the computer pod on busier days. Annual Report Service Leaming Project Puerto Rico May 19, 2008-June 29, 2008 Joaquin Arguello

El Centro's year end service leaming project in Puerto Rico was quite a success. From the range of activities that the student participants experienced, they directly and informally benefited from the various levels and methods of exposure and interactions to a diverse Latino culture, society and communities. Visiting, interrelating and experiencing the assortment of diverse sub-cultures (Indigenous, African to European Caribbean) helped the participants to re-evaluate their views and understanding of Latino community's identity. The various excursions to: a national tropical rainforest environment, tourist and world economic banking centers, community-based urban centers, historic sites, indigenous archeological site, political institutions (El Capitolio of PR), Afro-Puertorriquefio culturally focused environmental community center and viewing a socio-historical theatrical monologue of the first Black Governor of the island provided a intense yet balanced experience for the group.

The outings were supported by formal academic presentations, which used classical and modem literature, linguistics and the historical development of Afro-Caribbean based music genera's to explain the local societies cultural realities. Various discussions with formal presenters and local collaborators allowed the participants to analyze and compare the socio-historical similarities between New Mexico and Puerto Rico. Discussions related to territorial, state and federal legal cases that affected the cultural identity and survival of local etlmic groups allowed the Indigenous, Chicano-Hispano and Mexicano participants find similarities amongst themselves and with the Puerto Rican society.

The collectit consciousness development process of the participants were guided through thes~ excursions, interactions and discussions in correlations with the integral model of well-being and development aimed at disrupting the cyclone of oppression that was provided by an internationally recognized organization. These formal discussions were supported by real-life orientation and a community immersion experience where the participants were hosted by three community projects. Being that each community site focused on various direct service of geographically and culturally different neighborhoods, the participants received a wide range of in-depth interactions. The cultural sharing between the student participants and their host site served to provide a real life experiential education experience where all participants drastically altered their initial perceptions .of culture, community, their shared societal ills and the various non­ traditional methods to address them.

Weaving these experiences together were the formal and informal reflection sessions, which allowed the students to share their experiences, epiphanies and unexpected awareness about the new environment, as well as about their home land and human relationships between ethnic groups. The combination of social, cultural, educational, professional, and historical and community focused experiences framed truly unique and comprehensive hands on learning experience that left many participants and staff deeply impacted with life changing revelation of internal self growth.

Attending this year were two full-time UNM staff from El Centro de la Raza and American Indian Student Services. These staff dealt with all daily travel, food, educational and community logistics of the participant group and collaborating individuals and institutions.

Five UNM graduate students participated, of which three of which played support roles as facilitators for the student group. They provided guidance with the discussions and reflections and served as lead contacts for the community immersion projects.

Thirteen undergraduate students served as the base of the participant group. Along with all the other participants used a collective discussion and decision making method to determine how the daily agenda would be performed and were able to provide solutions to group dynamic issues.

The staff and student participants plan to continue communicating with the various community host sites and projects. Since our return, there has been a continued dialogue with various community collaborators, which continues to expand the understanding and interest of the student participants. These conversations have allowed both sides to solidify various ideas of continued collaboration. Early this month various students were able to host one of the volunteer community hosts who spent three weeks traveling and learning about New Mexico's history and culture.

Two weeks after retuming the group met to reflect on the experience and to discuss the various initiatives to continue the connection. These projects are focused on planning and hosting a formal banquet where the participants will provide digital (visual-ahdio) and verbal presentation of their experience. During the coming semester, a team of students has also dedicated themselves to producing various academic articles to form~lize how the experience supported their personal development. 21

El Centro de Ia Raza Office Management Annual Report 2007-2008 Theresa Gonzales and Katrina Herrera

El Centro Lockers: Lockers are for student use only and eight lockers were rented during 2007-2008 fiscal year. Lockers are also provided at no cost to student employees/interns in our department. We had a total of 25 student employees throughout this respective year.

Equipment: Our department LCD projector was checked out three times throughout this fiscal year and does not include weekly usage by the RSLP class in the summer. Three of our laptops were checked out a total of four times and does include daily usage by staff employees. Easels were checked out seven times and other equipment items that were checked out throughout the year were: display board(s), dolly, TV/DVD player, lanyard, electrical cords, and stereo sound system. The sound system has been the most used piece of equipment this past year. Other departments and El Centro interns used it on a weekly basis, especially for on campus events and some community events. Our documentation only includes check out by other departments, organizations and students and not daily usage of equipment by our in house interns or our department staff.

Scholarships: Ida Romero Scholarship Ida Romero scholarships awarded to students totaled $3,500.00.

Other Scholarships I El Centro scholarships awarded to students totaled $2,200.00. This amount included sponsorship for students to attend and present at various conferences, events, classes, etc. The awards were based on student financial need.

Extensive scholarship information is posted on El Centro's web site, which includes national, state, local, and UNM scholarship information. All scholarship, internship, and other student-focused opportunities were provided to students through our El Centro list serve and notifications were sent out bi-weekly to monthly.

Sponsorships Organizational and student sponsorships awarded by our department totaled $3,745.00. These sponsorships included interdepartmental support, community organization banquets, film festivals, cultural events, promotional opportunities, and other student facilitated events. Utilization of El Centro's services and space: Conference Room The Conference Room was reserved 659 occasions throughout the year for student organization meetings/workshops, AISS staff meetings, RSLP class, CAPS Sf workshop, meetings/conferences/trainings held by El Centro interns and other departments, various study groups, and El Centro staff meetings and interviews. The Conference Room is a highly used resource by our students for the University of New Mexico and community members throughout the year.

Computer Pod Computer pod sign age for this fiscal year is a total of 2,564. According to the data collected, Fall semester was a very demanding semester for utilization of our pod(s). The grand total calculated for utilization of all of El Centro's services was 5,068 students. The various services assessed include computer pod usage, academic advisement, financial aid inquiries, career inquiries, study, mentoring, tutoring, visiting, work, and other types of services. It is also noted that 655 students reported advisement, 2564 reported computer pod and/or study, and 1 ,849 reported mentoring or other services. This is a rough assessment of the services utilized, as we unfortunately are unable to capture 100% usage of students using our services as well as students coming in more than one time daily. We currently use a paper/pencil sign in form which is located at the front desk and it is difficult to obligate our students to sign in every time they come to El Centro as we do not have the necessary mechanism or staff in place to monitor the sign in sheet constantly or if the students come in to our department through the back doors. Our IT Support Technician is currently working on an online sign in system which will be implemented as a computer work station on the front de~k and on every computer located in our computer pod. This system will require that all students and community officially sign in before accessing computers dr other services. This should help our department to get a more accurate account of student participation in our center.

Other Space matters Extended hours are currently and have been available to students during Fall and Spring semesters, therefore, Monday through Thursday the center is open until 8 PM. Student organizations and staff also meet on evening hours and weekend hours for national and regional conferences, events, special workshops, and trainings. It is also noted that an advisor or student staff member with Center access was typically present for each weekend event. Student organizations schedufed more meetings during office hours and on weekday evenings, rather than weekends. Katrina Herrera, Office Assistant Employee and Organizational Development:

Professional Development

• 15 Passenger Van Parts 1 & 2 • Diversity in the Workplace: Creating an Environment of Respect • Workplace Assertiveness Skills • Defensive Driving • Ethics for Everyone: A Framework for Ethical Decision Making • Department Time Entry • Busting Through Communication Chaos • Performance Review for Staff • Securing Private Data • Banner Fundamentals and Navigation Competency Exam • Banner Fundamentals and Navigation

Committees and Collaborations

• New Mexico Hispanic Youth Symposium, Chair • UNM Immigration Symposium Planning Committee • Raza Graduation Planning Committee

Theresa Gonzales-Gallardo, Administrative Assistant II Employee and Organizationl:.l Development

Training, Townhalls/ForumJ & Professional Development

• 5 Passenger Van Parts 1 & 2 • Defensive Driving • Budget Planner Working Session • Budget Planner Proficiency Exam • Budget Planner • Budget Planner Overview • Compel')sation Basics • Performance Review for Managers: Conducting Performance Reviews • Performance Review for Staff • Budget Basics for Managers • Department Time Entry • Financial Services Brown Bag Townhall, 5/08 & 6/08 • OSA Banner User Training Group: 11/07, 12/07 & 2/08 • HR Training/Management Control " HR Symposia/Forum: 9/07,10/07 & 3/08 " Time Entry Forum • Comp Time/Leave Processing Forum • Budget/Salary Planner Town hall • Banner/HR Townhall, 1/08 & 2/08 • Underage Drinking Townhall, 4/08 o NM Department of Health, Diversity Cultural Competency Training • NM Department of Health, Capacity Building Training

Committees and Collaborations

• UNM Immigration Symposium Planning Committee • Albuquerque Partnership General Stakeholder Committee • Underage Drinking Committee • UNM Diversity Planning Committee • Southwest Voter Registration Education Project Steering Committee • Footprints Ministry Inc. Core Committee, Board of Director • Excel Educational Enterprises. Inc, SPF SIG Core Committee • God's House Church Diversity Committee, Chair • NM Hispanic Youth Symposium, Issues to Action Judge • La Plazita Young Women's Mentoring Group (SMAC), Facilitator

Student Advisement

Approximately 20 students seen and provided with advisement, mentoring and assisted them in various areas including: employment search, resume building, career/academic ad~isement, scholarship opportunities, student/staff employment (compensation, benefits, HR related), and mentorship. On an average students are seen for approximately 30 minutes to an hour. Several students come for mentoring on a biweekly to monthly basis. Most students come for advisement occasionally when needing assistance with a particular issue or challenge, most often for financial aide, work study, employment, scholarship problems or inquiries. 83

Final Report Student Affairs Summer Bridge Program

2008

A Partnership by

African American Student Services American Indian Student Services El Centro de Ia Raza

'Division of Student Affairs University of New Mexico Budget Summarv

STUDENT AFFAIRS SUMMER BRIDGE PROGRAM (SASB) EL CENTRO DE LA RAZA EXPENSE COMPARISON YEAR-END

2007-2008 2008-2009

SALARIES $11,946.00 $27,976.00

BOOKS $9,523.00 $2,478.00

TUITION $4,523.00 $3,400.00

PROGRAMMING $7,155.00 $13,321.00

EVENT COSTS $2,423.00 $2,789.00

TOTAL EXPENSES $35,570.00 $49,964.00

The Student Affairs Summer Bridge Program (SASB) has been co-coordinated by African American Student Services (AASS), American Indian Student Services (AISS) and El Centro de Ia Raza since January 2007. The 2007 program year had a limited budget, but the expanded 2008 program year budget made several enhancements possible.

Student Capacity The 2007 program focused on students from the local Albuquerque area. In fall 2008, over 1,000 New Mexico high school graduates, admitted to UNM, required two or more Introductory Studies courses. Recognizing the state-wide need for this program we expanded the student capacity for 2008. This was the first time SASB has been made available to students outside of the metro area. As a result, we did not meet our capacity goal for 2008 (90 students), but we had increased interest from surrounding rural areas. Awareness and education about the program across the state has begun and we expect that our student numbers will increase accordingly in 2009.

Housing Critical to accommodating students from outside the Albuquerque area, a partnership with Housing and Dining Services was built. Although SASB is not a residential program, summer campus housing has been made available for students in the program.

Salary Several factors caused an increase in salary costs: • Due to the increased student capacity, three mentor positions were added for 2008. This lowered our mentor-student ratio, which proved beneficial to student development. • The majority of the student mentors did not have workstudy, thus the program paid full student employment rates. • The lead mentor position was converted to a temporary position to accommodate programming needs of a full-time lead mentor responsible for training and supervising all student mentors.

Programming Several factors caused an increase in programming costs: • Although most books were reused from the previous year, new books still needed to be purchased and the cost of these books increased. • The increased budget allowed for more group projects and awards for student participation, team competitions and program completions. • Top students and mentors received book scholarships. • A more cohesive partnership with CNM was developed through a new partnership orientation for CNM instructors, staff and Supplemental Instruction leaders. • Some programming costs that were in-kind in 2007 were paid for by the SASB budget in 2008 (e.g. long-distance, postage and printing).

Leadership Development Over the course of several years the SASB program has developed outstanding new leaders. The program focuses on developing the skill sets of all students involved. The top SASB mentors have been past students in the program. Student participants become comfortable with their new college experience, engaging in campus initiatives and accessing resources, which make them ideal mentors. Most mentors become lead mentors and/or go on to participate in campus leadership programs like the El Centro de Ia Raza Internship or AISS Sidekicks Program. Several of the SASB mentors have also become ROP/McNair Scholars and been accepted to competitive academic programs.

Needed Growth • 1 FTE staff position (Grade 11) Currently the program is co-coordinated by the three ethnic centers, pulling current staff members to develop and implement the programming. The program requires much more time than what these in-kind contributions can provide. A full-time staff position will allow for more state-wide recruitment initiatives and follow-up programming and advisement with past student participants throughout the year. The University of New Mexico Student Affairs Summer Bridge Program 2008

The Division of Student Affairs is committed to providing students with opportunities and assistance in pursuing academic excellence. The Student Affairs Summer Bridge (SASB) Program is designed to provide select freshman students an intensive academic summer session. Participation is encouraged for students who wish to complete required introductory level courses (based on ACT/SAT scores), before they begin the fall2008 semester. The program includes UNM Freshman Orientation; Introductory Studies Math, English, and/or Reading courses at CNM; supplemental instruction; academic and financial aid advisement; mentoring and ACAD 101 course (Please see attached syllabus) to prepare students for success.

Participants complete an orientation program, which fulfills the freshman orientation requirement and an eight-week summer session, which includes two introductory level courses, taught by experienced instructors. A series of seminars throughout the eight­ week session assisted students in becoming acclimated to the university experience. Students referred to SASB by the Special Admissions Committee were required to participate and complete the program to be eligible for UNM Fall 2008 Admission.

Due to the disproportionate number of students of color requiring 100-level introductory studies courses, the management of SASB is shared with African American Student Service, American Indian Student Services and E1 Centro de Ia Raza. SASB provides participants a well-rounded summer experience, preparing them for a challenging college career free of cost. All orientation fees, books, and tuition are provided the New Mexico State Legislature.

SASB Admissions Criteria A 2008 high school graduate A Fall 2008 UNM admit Eligible to enroll in introductory level courses Available to attend all scheduled courses at CNM and seminars at UNM

Course Description & Objectives/ Purpose of the class: Through careful program design, the participants work toward the following outcomes Establish a supportive academic and social community Become familiar with the UNM Main Can1pus Receive specialized scholarship/financial aid assistance and academic advisement Develop knowle?ge of student support programs

Student Learning Outcomes At the end of the course, SASB students will be able to: Identify campus resources Identify with a an established peer network Demonstrate time management and good study habits Demonstrate self-confidence, teamwork, networking, effectively working with diverse groups and a willingness to share individual experiences. Demographics

Began with 60 students 59* students completed the program *The one student who did not complete the program was in a car accident during the first week of classes and as a result could not finish the summer session. This student completed the Compass Placement Test and tested out of the previously required Introductory Studies courses.

59 Students Reporting Ethnic Breakdown Ethnicity # of Students % of Students 2 3 African American American Indian 6 10 Asian Pacific 11 19 Islander Hispanic 37 63 White 1 2 Other 2 3 Total 59 100 Gender Gender # of Students % of Students Female 39 66 Male 20 34 Total 59 100

N urn b erofiSC - ourses R eqmred # of IS Courses # of Students % of Students Required 2 22 37 3 37 63 Total 59 100 ACT/SAT Scores ACT/SAT Score #of Students % of Students 12 4 7 13 3 5 14 6 10 15 8 14 16 9 15 17 13 22 18 10 17 19 3 5 21 1 1.5 SAT 2 3.5 Total 59 100 Average ACT Score: 16.04

H"IgJ h Sc h 00In· IS t ri"b u t"IOn High School Name #of Students % of Students Albuquerque HS 7 12.5 Artesia HS 1 1.5 Bridge Academy Charter 1 1.5 CubaHS 1 1.5 DelNorteHS 8 14 Eldorado HS 2 3.3 Evangel Christian Academy 1 1 1.5 GrantsHS 1 11.5 HighlandHS 8 114 Hope Christian 2 I 3,3 LaCuevaHS 2 3.3 Los Alamos HS 2 3.3 ManzanoHS 2 3.3 Monte del Sol Charter 2 3.3 Questa HS 1 1.5 Rio Grande HS 4 7.5 Rio Rancho HS 1 1.5 SandiaHS 1 1.5 Santa Fe Indian School 1 1.5 SFPC Career Academy 1 1.5 Sh!I>_rock HS 1 1.5 Tem_l)_le Baptist 2 3.3 ValleyHS 3 5 WestMesaHS 4 7.5 Total 59 100 (approx) CAPS Tutoring at Mesa Vista Hall

FY 2007-2008 Number of Number of Number of Students Visits Contact Hours Writing 94 270 193.63 Language 6 13 13.04 Chem & Bioi 35 62 55.59 Math &Stats 27 56 65.16 Total 147 401 327.44 (15 students received tutoring in more than one subject)

FY 2006-2007 Number of Number of Number of Students Visits Contact Hours Writing 80 287 219.09 Chem& Bioi 25 87 100.8 Math &Stats 3 8 10.57 Total 107 382 330.48 8

SPECIAL OFFICE FOR LATIN AMERICAN INITIATIVES In the Division of Student Affairs Juan de Dios Pineda~ Ph.D. Director and International ProJects Consultant

ANNUAL REPORT FOR 2007 - 08

Significant Developments d!Jrjnq the period of 2007/08

• Recruitment To recruit international students to participate in Latin American Outreach Bridge Short Programs ~ Intensive English and Cultural Program 87 Participants from Latin American universities participated in the program.

~ Professional Practice &Academic Development 54 participants from Latin American Institutions attended these programs.

Total participants: 141

• Build presence in national and international conference

To invite scholars~ researchers, faculties, students and administrators to create a network of Latin American Universities at the University of New Mexico

~ 200 participants attend the Latin American Network Inaugural Conference, September 10-13, 2008 ~ This office participated in more than 20 international events. to promote the UniversitY of New Mexico

Total participants: 200

1 • Development of Latin American Partnership and International CommunitY Proposal Grant USAID > Participation in getting agreements signed for several universities from Latin American Universities to support UNM USAID Grant Proposal. The proJect title is "Higher Education Scholarships and Training for Development ProJect" To celebrate the third and fourth Annual Symposium for administrators from Latin American universities

> 80 participants attended the Symposium To promote seminars and workshops for professionals in academic institutions of Latin American universities > 63 participants attended seminars on Public Policy and Leadership

Total participants: 143

• Design and production of the Special Office for Latin American Initiatives website

> For the first time the UniversitY of New Mexico created a website in English and Spanish of Latin American Initiatives • Collaboration agreements and partnerships

> This office promoted and prepared 18 Memorandum of Understanding signed with the same number of Latin American Universities, including the partnershiP with the Latin American Network in Government and Public Policy

Total MOll signed: 18

2 • Operations and Marketing

> Development and implementation of Strategic Plan 2007/08 > Marketing: Press Release at: UNM Today and Website Conference planning and promotion Design and development of a Web Portal BrochuresJ flyers and marketing materials Presentation in a variety of forumsJ including several international events RecruitingJ selecting and training work students

Significant olans and recommendations for the near fllt!Jre

>To call and promote the 2nd Latin American Network conferenceJ taking place in Mexico CitYJ September 9-llJ 2009 >To create and promote extensive outreach programs in Latin American Institutions for recruiting professionals and high public servants in short bridge programs >To develop new strategies to recruit students in Latin American universities

> Appointments to faculty/staff: N/A > Separations to facultY/staff: N/A > Publications of the division; publications of individual facultY/staff : Title of the bookJ Transition and New InstitutionalitY in MexicoJ Juan de Dios Pineda Editor > Outside professional activities of staff members: N/A > Outside sponsored research

3 I jst of Grant Award

~ Budget Adopted $212,500.00

Director Participation on committees

~ Task force, Latin American and Iberian Institute

4 Mentoring Institute In the Division of Student Affairs Nora Dominguez, Director

ANNUAL REPORT FOR 2007- 08

Assessment of Accomplishments of2007/08 Strategic Plan Departmental Goals Development of Partnerships and Community -/ The Mentoring Council. );> A Mentoring Council was formed on November 2007 with five advisory committees: a) Partnerships and Networking (Louis Garcia. Executive Director, Big Brother Big Sisters; Phill Bustos. Vice President for Student Affairs, CNM); b) Leaming Communities (Gary Smith. Director, OSET-UNM, Jennifer Gomez­ Chavez. Director, Title V-UNM, Joel Nosof£ Director, Freshman Learning Communities-UNM); c) Research (Patricia Boverie. Chair, Leadership and Organizational Leaming-UNM; Carolina Aguirre. Program Specialist, McNair and ROP-UNM); d) Education, Training and Certification (Veronica Mendez Cruz. Director, El Centro de Ia Raza; Andrew Gonzalez. Director, CEOP-UNM); e) Opera/ions and Evaluation (Tim Gutierrez. AVP Student Services-UNM; Leah Boetgler. Director, EOD-UNM) -/ Collaboration agreements and partnerships );> Title V. Mentoring Training for Student Peer Mentoring Program );> CEOP. Mentoring Training for Advisors and EMT's );> PAID-NMSU. UNM Section for Steam Faculty Mentoring Program -/ Build presence in national and international research conferences );.> Membership & Participation: the International Mentoring Conference-IMA • Research in Mentoring Best Practices -/ Survey of Mentoring Programs at UNM -/ Literature Review in Mentoring Best Practices -/ Research Proposal in Process: Mentoring Best Practices at Intensive Research Universities (Delphi Study) Education, Certification and Evaluation Services -/ Completed Curriculum for: );.> Title V Mentors );> CEOP Advisors and EMT's -/ In Process Curriculum Development for: :>- UNIV 216. Mentoring and Career Awareness );.> UNIV 291-01. Mentoring and Leadership );.> UNIV 291-02. Coaching, Counseling and Advising for Mentors -/ Training Delivered: );.> Title V Mentors: 16 Modules- 22 Participants );> CEOP Advisors and EMT's: 24 Modules- 41 Participants Totals: 40 Modules- 63 Participants Operations and Marketing -/ Development and implementation of Strategic Plan 2007-08 -/ Marketing: }- Press Release at: UNM Today, Hispanic Outlook Magazine. );> Conference planning and promotion );;- Design and development of a Web Portal );> Brochures, flyers and marketing materials );;- Presentation in a variety of forums, including an international seminar in Leadership -/ Recruiting, selecting and training graduate students

Significant plans and recommendations for the near future Specific Projects: -/ ENLACE. Mentoring Training for EMT'S -/ BA-MD. Mentoring Training for EMT'S and Consulting Services in Program Management -/ Parents Office. Development of a Parent Mentoring Program -/ Physical Plant. Development of a Staff Mentoring Program -/ CLASS Project. Development of a Faculty Mentoring Program -/ Mentoring Certification. Development of a Certificate Program for Mentors Virtual and F2F Communities of Practice Software Management Services for Mentoring Programs Extended Evaluation and Certification Programs Training and Workshops Open for the Community Development ofNew Research Projects Other: Appointments to faculty/staff: N/A Separations to faculty/staff: N/A Publications of the division; publications of individual faculty/staff: N/A Outside professional activities of staff members: N/A Outside sponsored research (Please give name of sponsor, amount involved, purpose of grant, duration, etc.): N/A

List of Grant Awards: House Bill273 for $132,000

Director Participation on Committees Student Affairs Marketing Committee Student Affairs Assessment Committee 1/

ANNUAL REPORT Division of Student Affairs Parent Relations Office July 1, 2007- June 30, 2008

The Parent Relations Office, which began as a pilot in Communication and Marketing with support from Recruitment and Admissions, was granted $100,000 I&G funding and transferred to the Division of Student Affairs on Nov. 1, 2007. A balance of$4,121.18 remained at the end of the '07-08 fiscal year and was carri.::d forward to offset costs of the university's first Family Weekend planned for fall2008. Parent Relations has physical space in the Dean of Students Office, Student Services Building, room 260. The office provides a parent phone hotline, Web site, newsletter, parent programming, outreach and support for current and prospective UNM families.

Goals for the office included the permanent hire of a senior program manager and creation of a non-profit Parent Association. Laurie Mellas was hired as senior program manager and was also named executive director of the Parent Association. She is the sole employee of the office and set and accomplished the following goals by June 30, 2008:

• Collaborated with current Parent Advisory Board (established by Laurie Mellas) and University Counsel Office to establish the 501c3 Parent Association. • Collaborated with election committee to establish bylaws for association board. • Identified and oversaw nominating committee charged with selecting candidates for full board, to include president, president elect, treasurer, secretary, standing committee chairs, ex-officio members (to include one voting member as named by university president). • Further defined standing cormr..ittee responsibilities and recmit members. • Created Parent Association brochure and facilitated mailing to 30,000 parents. • Created Parent Club start-up kits for statewide association chapters- recruited club chairs in Colorado Springs, Farmington and Gallup. • Developed and implemented UNM Official University Ornament Fundraiser to benefit association coffers and fund student success projects. • Participated in "Join the Pack" recmitment event at the SUB: Greeted parents of incoming students and shared information about the parent office and association membership. • Attended spring commencement and congratulated parents of graduates and shared information about the parent office and association membership. • Planned and convened first Parent Association Board of Directors meeting at University House, hosted by Mrs. Janet Schmidly. Several key board positions were filled at the meeting. • Planning began for the first Parent Experience Program, which was set to launch in summer 2008 to serve parents of 9th and 1Olh graders through a partnership with 11/21/2008) Francisco Javier Certain- Annual t

ENLACE (Engaging Latino Communities for Education) and New Mexico GEAR­ UP. Twenty-five parents lived and dined on campus while learning about how to prepare for and apply to college. • Planning also began for the university's first Summer Sendoffs. Parent Association members worked to strengthen the association's relationship with the Alumni Association and Athletics Department. Alumni Director Karen Abraham and Athletics Director of Marketing Brad Hutchins attended the July board meeting to discuss partnerships. The Alumni Association and Parent Association paired to sponsor six Summer Sendoffs to support students coming to UNM from Gallup, Farmington, Santa Fe, Las Cruces, Hobbs and Clovis. • Parent Relations Senior Program Manager delivered presentations to parents at a dozen summer LoboOrientations and nine College Enrichment Program orientations. • Produced monthly editions of the parent e-newsletter "Parent Matters," and grew the listserv to 4,500 subscribers. • Created "How to Get to College Poster" in partnership with Special Programs and the Division of Enrollment Management • Developed a network of support consistently coiiaborating with ENLACE, NM GEAR UP, Mentoring Institute, Coilege Enrichment and Outreach Programs, Alumni, Athletics, external family organizations • Convened Family Weekend Committee in January to organize fail 2008 event and created "save the date" and other marketing materials. • Manned parent phone line and email and held personal meetings with families. • Supervised and mentored two student employees.

Professional Development and Community Service: Senior Program Manager participated in the following: • Attended Parent and Family Programs Symposium hosted by Arizona State University in November 2007. Attendees came from across the Western region, shared and learned best practices in parent programs, addressed new family trends and needs, marketing and assessment plans. • Completed National Grantsmanship Training in January 2007. • Gained skills in Banner Budget and Hyperion to create 2008-09 budget • Participated in Student Affairs' directors meetings and user groups to update skills in marketing, Web communication, computer use. • Active member ofthe Graduation Task Force Student Engagement Committee - assisted with planning of first student employee acknowledgement event. • Active member ofthe Albuquerque High School Think Tank from Jan. -June 2007. • Chaired Staff Council's Work+Life Committee, coordinated three summer concerts for staff, faculty and students; gathered staff input and support for summer compressed workweek and flexible work schedules. • Founding Member of the New Mexico Family/Parent Advisory Council in spring 2008, now attends monthly meetings. 1/21/2008) Francisco Javier Certain- Annual Report zuut-

• Scholarship Chair for the New Mexico Press Women Board ofDirectors­ attended annual professional development conference in April 2008. DIVISION OF EXECUTIVE VICE PRESIDENT FOR ADMINISTRATION Academic Year 2007-2008 Kathy Guimond, Chief of Police

Significant Developments during the Academic Year 2007-2008

There were a number of significant developments in the UNM Police Department during the academic year 2007-2008. As public expectations for first responders continue to expand, members of the Department have responded to every request for service over the past year. We are constantly seeking to employ persons who have demonstrated a strong commitment to public service.

During the year, officers struggled with only a 2% wage increase, while they watched cotmterparts at other local law enforcement agencies gain ground and pass UNM PD officers in starting pay. As a result, the Police Officer's Association, which represents officers and sergeants, filed for arbitration, despite the University's implementation of the wage increase and an offer to add a one-time only payment of $200. to the uniform allowance.

The Police Officer's Association also filed a Prohibited Practices Complaint with the Labor Board during the year, alleging that officers were working out of classification and acting as dispatchers when no dispatcher was available for shift. The Police Department has had a long standing past practice of utilizing officers as dispatchers when no dispatcher was available.

Following the shooting at Northern illinois University, with memories of Virginia Tech still fresh in every officer's mind, the Chief and the Operations Commander evaluated the number of officers, dispatchers and security staff who were available to respond to serious incidents on campus at any given time. We analyzed training and weapons capabilities, as well as our ability to rapidly deploy staff quickly and effectively in a crisis. Officers had previously been trained in the Active Shooter protocol with APD officers who would be our back-up. Part of the rationale in asking for new police and dispatcher positions was to add a sufficient number of dispatchers who could take over all dispatch functions, thus rendering the Prohibited Practices Complaint as moot. However, we were experiencing increasing problems because salaries for dispatchers were not competitive. The proposal included a modification of salaries in an effort to compete in our local market. Following the analysis, a comprehensive plan was presented to the Executive Vice President for Administration that requested additional staffing for both police officers and dispatchers over a three~ year period. The Vice President for Administration concurred and presented the request to the President, who also agreed. As a result of the proposal, the department will receive an additional $160,000 in new recurring funding during the upcoming fiscal year.

As with all changes, there is a down side for police officers who have typically been allowed to utilize vacant dispatcher positions as limited duty assignments when they were sick or injured. Limited duty assignments for dispatch vacancies will no longer be available to police officers. We have worked diligently with both the Police Officer's Association and with the Communications Workers of America, the union that represents our security officers and dispatchers, in an attempt to implement this position. As the new fiscal year begins, we will be hiring an additional four dispatchers, bringing our dispatcher total to nine. As always, dispatchers are required to be state-certified by the NM Law Enforcement Academy. We will be at the mercy of the Law Enforcement Academy for dispatcher training, depending upon how many classes the Academy provides, in addition to on-the-job training for new dispatchers.

There have also been significant changes in the implementation of the University's contract with Santa Fe Protective Services (SFPS), the single vendor for contracted security personnel on campus. We completed the second year of the contract, and have engaged in negotiations for the third year, pursuant to the contract between the Regents and the Company. For the first two and one-half years, the Company did not receive a wage increase. The ability of Santa Fe Protective Services to produce the number of security officers and event staff was refined during the past year. The ability of the Company to function with Core Groups on campus continues to exceed our expectations. Limitations have been periodically noted with large scale special events, such as those common to Athletics. A formidable outcome of this security contract is that police continue to coordinate special events and continue to know about events throughout the campus.

During the year, the Chief also changed internal responsibilities for the administration and operation of the contract. The nature of coordinating approximately five hundred special events throughout the year is that police personnel can become overwhelmed and can bum out. In an effort to train other management and command staff about the specifics of the contract, the Chief has changed assignments. The administration of the contract will now fall to the Chief and the Business Commander; while responsibility for the operational portion of the contract will fall to two lieutenants who are assigned to the Business Commander. When the transition is complete, all commanders and lieutenants will be familiar with aspects of operations and administration of the contract. This flexibility allows the Chief to draw upon a bank of trained personnel at any time.

Last year, I reported that UNM had hired the first-ever Emergency Manager. While the position has a dual reporting line to the Executive Vice President for Administration and to the Executive Vice President for Health Sciences Center, the functional reporting line is to the Chief and to the Assistant Vice President for Administration at the Health Sciences Center. h1 April of 2008, the Emergency Manager (Don Scott) left UNM to pursue an offer with the NM Office of Emergency Management. As a result, Byron Piatt, who had a long history of working with members of the Emergency Operations Center, was granted a six-month appointment as UNM's Interim Emergency Manager. Both the Assistant Vice President and the Chief have set an ambitious agenda for Byron during this appointment. Coupled with this change in the Emergency Manager is that he now has an office within the Police Department. This change is significant and should help to facilitate interactions with first responders.

With the departure of the Interim Vice President for Research during the spring, the Chief will be working in partnership with a new Interim Vice President for Research, Julia Fulghum to integrate Industrial Security components between research and police. This is especially crucial because long-time Industrial Security Manager Greg Hallstrom retired in March. Greg's position is vacant at the end of this reporting cycle. Both entities are critical components for the University's annual security audit and inspection by the Defense Security Services. Successful inspections allow UNM researchers to conduct classified research and to apply for classified federal research opportunities.

During November of2007, it became clear to the Chief that two commanders, the Chief and one lieutenant could not continue to effectively run the police department, engage in emergency management planning, administer the Regents' security contract, and manage the Industrial Security function. The Chief re-organized the department, pulling three lieutenants who had been assigned to shifts, and re-assigned them to assist with these broad-based imperatives. Prior to this re-assignment, it appeared that initiatives were stagnating and issues were unresolved due to a lack of management personnel to administer them. Law enforcement agencies that stagnate in their perspective tend to become inefficient and unresponsive to their community.

Following the shooting at Northern lllinois University, the President directed the Chief to plan and to execute a mass communication drill at UNM. As the time frame for this drill was short, the Chief pulled a small planning group together that was able to complete the drill within a week. In addition to testing UNM's vital mass communication links to our community, other UNM departments tested various portions of their emergency response that included a police test of the Active Shooter protocol, a lockdown test of University Hospital that was coupled with a hospital call out of staff, and a test of the Health Sciences Center Incident Management Team call out. UNM sought and received substantial publicity from local media outlets. The web-based alert, the email alert and the text alert were all sent out on a timely basis. After-action reports and lessons learned from the drill were compiled.

The President also expressed interest in adding sirens to UNM' s arsenal of mass communication tools. The Chief and the Emergency Management Committee acted swiftly in recommending a system. At tl1e end of the reporting year, a vendor had been selected and siren capability is anticipated not later than the conclusion of the calendar year. The siren will provide a means of alert for non-UNM affiliated visitors to the campus and for vendors, construction employees, and visitors to the campus who are not part of another UNM alert system.

During the reporting period, UNM PD realized that our budgets and accountability for those dollars had exceeded the abilities of senior staff, none of whom are formally trained to handle fiscal matters, and required professional help. To that end, the department reallocated internal resources and hired an Accountant II during the fall of 2007. We quickly understood that this was a critical position. JoAnn King was hired and now provides weekly budget statements. This enhances our planning initiatives, especially with respect to equipment needs.

Finally, in conjunction with the President's strategic initiative, the department is engaging in a variety of programs that will upgrade the department and that will position us in a more favorable position with the community that we serve. Some ofthe programs include re-striping our marked patrol units, changing the department's patch, putting blotters on the police web site so that the public can see what we do daily, putting all internal procedures on an encrypted portion of the web site so that updated versions are available to all members of the department, and developing and implementing an inventory system that tracks not only university-tagged equipment, but all equipment held by the department and its personnel. Our goals are ambitious, but attainable during the coming year.

Significant Plans and Recommendations for the Near Future

The most critical plan and recommendation for the coming year is the appointment of a Deputy Chief. Most department staff are engaged in line functions, that is, they routinely respond to calls for service. Although the Chief re-organized the department on a limited scale, this was a temporary measure to ensure that the department moved forward. It is clear that more education and experience is required for a deputy chief than for a lieutenant. This is a position that can be funded from an internal reallocation of internal fiscal resources. Essentially, the proposal is to substitute a deputy chief for the next lieutenant's position that becomes vacant. There are a variety of reasons for this proposal, including a structure that reflects contemporary best practices.

The police and security environment remains extremely competitive. Salaries drive this competition. The salaries for our Campus Security Officers are slightly above the Regent's salary threshold. We are continuing to experience significant turnover in security staff, which means that we are always in hiring and training mode. Constant hiring and training contributes to an overall attitude of frustration. We must find a method of reallocation to enhance the pay of our security staff, which will stabilize that critical unit of the department.

The department's strategic planning encompasses a number of goals and objectives that will help to position the department for the future. Planning, deadlines and implementation of goals will be a focus for the coming year.

Police agencies are dependent Upon radios, vehicles, equipment and training for success in keeping our communities safe and secure. Although vehicles, radios, routine computer equipment, laptops and enhanced weapons are normally purchased on a rotating basis, planning for these expensive items will have to be enhanced and prioritized in order to maintain existing rotation. Training of police, dispatchers and security officers must remain a critical priority. It is imperative that skills be practiced to be effective in today's public safety environment.

The much anticipated Higher Education Reauthorization Act will likely provide challenges during the coming year, as the Clery Law is rolled into this pending Act. The Clery Law, administered by the U.S. Department of Education, requires the three-year reporting of crime statistics to the community. It is likely that several other provisions will affect the Police Department.

We also anticipate that we will be taxed during the upcoming campaign season. UNM facilities lend themselves to political rallies. During the 2000 presidential campaign season when no incumbent was running, UNM hosted eight of the twenty-six campaign visits to New Mexico. Publications

The Police Department is required by federal law to annually publish and distribute crime statistics to the campus community. This is accomplished by reporting crime statistics to the federal Department of Education, pursuant to the Clery Law. The Police Department works diligently with the Office ofUniversity Counsel to ensure that we comply with all reporting requirements on a timely basis. In addition, the Department produces an annual letter that includes UNM's crime statistics. This letter is distributed to approximately 40,000 students, staff and faculty on the Albuquerque campus. Following the passage of a state law, the Police Department is also required to report monthly crime statistics, following the format for federal Uniform Crime Reports (UCR). Unfortunately, the formats for these two requirements, as well as the deadlines for submission are not the same. At times, it leaves all campus police agencies with providing explanations to the media. It is important to note that the crime statistics are not different, but reporting mechanisms at times make statistics appear to be different.

Outside Professional Activities ofStaff Members

Members of the Police Department continue to hold professional memberships and to attend professional conferences for the International Association of Chiefs of Police, the International Association of Campus Law Enforcement Administrators, the FBI National Academy Associates, the Campus Law Enforcement Section of the International Association of Chiefs of Police, and the New Mexico Association of Chiefs of Police. Professional memberships help to ensure that our law enforcement policies and practices are consistent with national and state standards.

Members ofthe Department continue to be active in the New Mexico FBI National Academy Associates. The UNM Police Department hosted the spring 2008 state-wide training event on campus. The UNM Police Department believes that maintaining positive, proactive relationships with our federal, state and local counterparts produces solid results, especially in times of emergency.

The Chief co-chaired a committee that was convened by the Higher Education Department's Cabinet Secretary. The committee, one of three that was established, produced a final report to the Cabinet Secretary during late March. The Chief also serves on a state wide standing HED committee that is tasked with global security issues that are related to New Mexico's twenty-six higher education institutions.

The Chief has also been appointed as the University's review officer for classified and safeguard materials that are related to the Nuclear Regulatory Commission. The Chief was also appointed to a Health Sciences Center Select Agent committee during the spring semester.

Other Accomplishments During the spring semester, officers engaged in Operation Clean Sweep, designed to reduce and eliminate illicit drug sales and significant usage from residence halls. Police had been seeing an increase in drug sales on campus and in residence halls, had cultivated students and had provided a special telephone number for tips (925-COPS). The Department committed to investigate every tip that was received. A number ofUNM students who were concerned about the campus environment came forward and provided significant information. Officers secured search warrants and arrested seventeen persons, most of whom had no UNM affiliation as a result of the information received. The concern related to drugs is that dealers often bring guns with them. UNM Police took a no tolerance approach and were able to send a strong message to dealers who would prey on our UNM community.

I want to mention a specific case that impacted many at UNM during the spring semester. As a result of police/student interaction during Operation Clean Sweep, a student came forward, describing another residence hall student who was storing guns in his room. The student also told police that Kevin Boyar had made comments concerning the failings of shooters at Virginia Tech and Northern Illinois University. UNM Police acted quickly, obtaining a search warrant for the residence hall room where the guns were presumably stored. Officers put together a tactical plan to execute the search warrant, while senior UNM officials were apprised of the circumstances. Officers were also deployed to classes where Boyar was registered. Less than five hours following the student's tip, Boyar was arrested for possessing guns on campus. In addition, the weapons were located at Boyar's permanent residence and a stockpile of ammunition was also recovered. While we will never know whether or not Boyar would have carried out his threats, we can be certain that police intervention in this case helped to determine that everyone on the UNM campus went home safely that day. As a result of this case, the Chief has worked in conjunction with the Parent's Association to review whether current laws with respect to guns on campus are adequate.

Finaiiy, again during this past year, the Police Department was asked to consult with an ever-increasing number of campus departments and organizations about safety and security issues. This demonstrates the positive on-going relationship that the police have with the UNM community, as well as the reputation that we have for being responsive. DMSION OF STUDENT AFFAIRS RECREATIONAL SERVICES DEPARTMENT 2007-2008 ANNUAL REPORT Submitted by James Todd, Associate Director

Accomplishments of 2006-2007 Departmental Goals

2007-2008 Goals Assessment of Goals

Conduct a campus-wide survey of all our Achieved programs and services to determine customer satisfaction, marketing effectiveness and most efficient means ofreceiving customer feedback.

Increase the number ofrecreational Achieved/Ongoing opportunities and events offered to the University.

Collect data from peer institutions for a Achieved comparative study identifYing recreational center features and trends in new construction and renovation.

Develop partuerships with other University Achieved/Ongoing departments and programs to attract University students and staffthat typically do not take advantage ofRecreational Services programs and services.

Significant Achievements of 2007- 2008

Recreational Services was instrumental in working with UNM Human Resources Benefit Office to allow UNM staff to use their tuition remission benefit to pay the registration fee for fituess classes. Working with Employee Health Promotion Program, the World ofWellness One Pass was created.

Recreational Services celebrated its Golden Anniversary by hosting a huge party on Johnson Fields for the students, faculty and staff at UNM.

Started fitness assessment program tied with World ofWellness, the Works Fitness Pass and Recreational Services' personal training program. Recreational Services Department 2007-2008 Annual Report Submitted by James Todd, Associate Director

Statistical Reports

Revenue 2004-2005 2005-2006 2006-2007 2007-2008 SFRB $554,151 $576,815 $366,937 $371,379 SFRBSUB WR* $100,000 UNM Staff Contribution $220,337 $219,844 $227,940 $238,028 Beginning Balance $29,572 $41,665 $13,554 $63,985 UNMintra $26,523 $8,546 Transfer to COB ** -$187,252 Fees $214,772 $205,532 $183,171 $197,624 Total Revenue $1,018,832 $983,127 $800,148 $871,016

Ex!!enses 2004-2005 2005-2006 2006-2007 2007-2008 Salaries/Benefits $418,888 $422,006 $374,464 $333,321 Student Salaries $398,127 $302,783 $248,643 $319,063 Materials/O!!erating $160,152 $244,784 $116,164 $174,247 Total Expenses $977,167 $969,573 $739,271 $826,631

Summaa 2004-2005 2005-2006 2006-2007 2007-2008 Revenue $1,018,832 $983,127 $800,148 $871,016 E~enses $971,167 $969,573 $739,271 $826,631 Net Balance $41,665 $13,554 $60,877 $44,385 * One-time allocation from Student Fee Review Board to construct a weight room in the Student Union Building.

** The Aquatic Program was transferred from the Recreational Services Department to the College of Education. Funding for the Aquatic Program, provided by the Student Fee Review Board, was also transferred to COE. However, funds were initially allocated to the Recreational Services Department prior to the Aquatic Program being transferred. COE must now request funding through the Student Fee Review Board funding process.

2 Recreational Services Department 2007-2008 Annual Report Submitted by James Todd, Associate Director

Utilization of Funds

Materials& Operating ll% Salaries& Benefits 40%

Salaries 39%

Facility Head Counts

Participant Count Total H~ad Counts p~r l"ncilit) .

WR-Upper Level Cardia 156,725 ·. WR- Lower Level Strength 152,954 WR- Faculty/Staff 6,217 WR-StudentUnion 8,650 WR- North Campus 8,260 Gymnasiums 165,787 Racquetball Courts .. 20,597 Aerobic, Dance and Wrestling 52,844 i.·,: Intramural Fields 63,696

TOTAL OPEN RECREATION 635,730

Program Registrations

0 Rcgbtrations Participants "

Staff 18% 29,774 Students 79% Community 3%

3 Recreational Services Department 2007-2008 Annual Report Submitted by James Todd, Associate Director

Proposed 2008-2009 Department Goals

2008-2009 Goals Institution-wide Strategies Alignment with UNM Strategic Plan

Increase the number of recreational Vision: Health and Wellness Leadership, opportunities and events offered to the Excellence through Relevance University. Strategies: Campus Vitality, Connectivity to Purpose. Mission- and Vision-Aligned Investments, Student Centered Decision- making

Evaluate Recreational Services using the Vision: Excellence through Relevance, Health Council for Advancement of Standards in and Wellness Leadership Higher Education Self-Assessment Guide for Strategies: Student Centered Decision-making, Recreational Sports Programs and the National Campus Vitality, Connectivity to Purpose. Intramural-Recreational Sports Association Mission- and Vision-Aligned Investments General Standards.

Create fitness assessment program utilizing Vision: Student Success through Collaboration, Recreational Services' personal training staff. Health and Wellness Leadership, Excellence Develop and foster relationship with the Center through Relevance for Human Physiology to offer more in-depth Strategies: Student Centered Decision-making, fitness assessments. Campus Vitality, Connectivity to Purpose. Mission- and Vision-Aligned Investments Vision: Student Success through Collaboration, Develop partnerships with other University Strength through Diversity, Excellence through departments and programs to attract University Relevance students and staff that typically do not take Strategies: Synergistic Partnerships, Mission- advantage ofRecreational Services programs and Vision-Aligned Investments, Student and services. Centered Decision-making, Connectivity to Purpose Vision: Student Success through Collaboration, Host the National Intramural Recreational Excellence through Relevance Sports Association Region IV Conference. Strategies: Synergistic Partnerships, Mission- and Vision-Aligned Investments, Student Centered Decision-making

Develop comprehensive student employee Vision: Health and Wellness Leadership, training program. Excellence through Relevance - Strategies: Student Centered Decision-making, Campus Vitality, Connectivity to Purpose. Mission- and Vision-Aligned Investments

4 Recreational Services Department 2006-2007 Annual Report Submitted by James Todd, Associate Director

Committee Participation of Directors

Please refer to the Annual Report ofthe Vice President for Student Services' office, Dr. Tim Gutierrez.

Grants

Recreational Services was not awarded any grants.

Staff Appointments

Samantha Fernandez was appointed as interim Fimess Coordinator.

Staff Separations

There were no staff separations.

Outside Professional Activities of Staff Members

Jim Todd, Associate Director Attended the New Mexico Student Affairs Symposium in Albuquerque, New Mexico. Maintained his instructor certifications in American Red Cross CPR and First Aid and became certified in AED and Oxygen Administration. Served on the advisory committee for the National Youths Sports Program and was honored by NYSP for his involvement with the program. Completing a PhD in Recreation and Sports Administration. Established New Mexico Association of S1ndent Affairs Professionals with the help of the OSA Fellowship program. Was Healthy Food Option Committee Chairperson as part of the University's Rapid Wellness Redesign process. Served on Fi1ness and Wellness Resources Committee as part ofthe University's Rapid Wellness Redesign process. Served on the Eliminating Barrier to Fi1ness and Wellness Committee as part ofthe University's Rapid Wellness Redesign process. Served on the Provisioning Feeds Project Privileges Matrix Committee. Served on the Provisioning Feeds Project Affiliates Committee. Served on the Recreation Center Renovation committee.

Laura Montoya, Coordinator Getaway Serves on the City of Albuquerque Special Event and Strategic Planning Committees for the Albuquerque Bi-national Workshop for Albuquerque Petroglyphs. Served on the UNM Homecoming Committee. Served on Welcome Back Daze Committee. Served on Friday Night Live Committee Served on the Johnson Center 50th Jubilee as committee co-chairperson. Received the StaffRaza Excellence Award from UNM El Centro de Ia Raza. Attended the New Mexico S1ndentAffairs Symposium in Albuquerque, New Mexico. Attended the NACAS Marketing Seminar.

5 Recreational Services Department 2006-2007 Annual Report Submitted by James Todd, Associate Director

Eric Boeglin, Coordinator Recreation and Facility Attended the New Mexico Student Affairs Symposium in Albuquerque, New Mexico.

Chris Apodaca, Accountant Attended the New Mexico Student Affairs Symposium in Albuquerque, New Mexico.

Lisa Romero, Coordinator Recreational Sports, Sport Clubs, Youth Programming Attended the New Mexico Student Affairs Symposium in Albuquerque, New Mexico. Maintained her New Mexico Basketball Sports Official certification. Attended two national basketball official certification clinics. Officiated intercollegiate basketball games in the Rocky Mountain Athletic Conference.

Noel Ortiz, Coordinator Outdoor Shop, Bicycle Shop Attended the New Mexico Student Affairs Symposium in Albuquerque, New Mexico. Completing a Masters Degree in Public Administration.

6 ..

The University of New Mexico

Scholarship Office Annual Report July 1, 2007 to June 30, 2008

Submitted by Alex Gonzalez Associate Director • . ,

Mission

The mission of the University of New Mexico Scholarship Office is to provide direct services and opportunities for all students seeking merit based assistance. The Scholarship Office is committed to insuring that equal access and opportunity is provided in the highly competitive procedures and practices utilized in the identification and selection of students. The mission incorporates mechanisms, which require feedback from academic and outside communities. Faculty plays an instrumental role in the selection of various scholarships, and assists in discussions related to the establishment of specific criteria. The mission also includes a customer service component built into the service model currently practiced. A third component of the mission addresses the maintenance and implementation of policies and procedures designed to improve and maintain the administrative and fiscal accountability of the unit.

Significant Developments during the Academic Year, 2007-08

1) Continued to build the National Scholars Scholarship Program to attract the best and brightest students. Increased student recipients from 4 the previous to 10 this year. 2) Reviewed office management and structure to address the increase in scholarship support over the years. Evaluated current job duties and re-structured staff responsibilities. 3) Reviewed Scholarship Model and made recommendations to meet growing need in scholarship support to meet University mission and goals. Due to this we were able to receive an additional $500,000 to support and sustain all freshmen scholarship programs. 4) Monitored the expense of $53,342,367 including departmental, outside, private, institutional, federal and state programs. This represents a 3% growth in scholarship support from previous academic year. A total of 16,418 students participated in merit based programs at UNM during this period. This represents a 13.95% increase in student recipients from previous academic year. 5) Continued to see impressive success and results with the Amigo Scholarship for International Students in terms of recruitment. Due to targeted recruitment in Latin America, we obtained higher enrollments and scholarship recipients from Ecuador, Colombia anj:J Trinidad.

Significant Plans and Recommendations for the Near Future

1) Actively participate in proposed Annual Fund raising Campaign. lao

2) Continue to collaborate with the Office of International Admissions to recruit and identify recipients of the Amigo International Scholarship. 3) To hire a .5 FTE to assist with the processing of scholarships and provide counseling support to BA/MD students. 4) Implement the Imaging Tracking System to start scanning applications and student files. 5) Continue to review the Scholarship Model to ensure that proper funding is available to support the University Enrollment Plan and Goals.

Appointments to Faculty/Staff

Alex Gonzalez, Associate Director, was appointed Part-time Temporary Faculty for the Fall 2007 semester. He taught a Living & Learning Community course titled "Biology Professions."

William Bloom was hired as Supervisor of Scholarship Office on October 4, 2007.

Separation of Faculty/Staff

None

Publications of the Division

The Scholarship Office annually publishes the UNM Scholarship Guide to assist students in searching for scholarship opportunities.

Staff Members

Alex Gonzalez, Associate Director & Special Assistant to the VP Enrollment Management William Bloom, Supervisor Robert Romero, Financial Aid Advisor Sandra Barnard, Administrative Assistant II

Several staff members were active in the following professional associations. These organizations provide an opportunity for networking with colleagues, receiving technical training on a variety of.relevant topics and in the development of leadership skills. New Mexico Association of Student Financial Aid Administrators (NMASFAA) National Association of Student Personnel Administrators (NASPA) National Scholarship Providers Association (NSPA) Hispanic Association of Colleges & Universities (HACU) Several staff members did scholarship workshops at the following events: African American Student Day American Indian Junior Day Albuquerque Academy Financial Planning Night Department of Athletics Coach's meeting Bel-Air High School (EI Paso) visit to UNM UNM Advisor's Institute High School Equivalency Program (HEP) orientation College Assistance Migrant Program (CAMP) orientation LoboOrientation & College Enrichment Program (CEP) summer orientations Star Scholars Amy Biehl High School Financial Aid Night UNM Financial Aid Night

Alex Gonzalez, Associate Director, participated in the following: Daniels Fund Scholarship Selection Committee NM Higher Education Department Lottery Scholarship Task Force Vice President Enrollment Management Search Committee Albuquerque Hispano Chamber of Commerce Education Committee Latino Policy Summit

Staff members completed the following training: E-Progress & Transfer Course Evaluation Sexual Harassment in the Workplace Civil Rights Banner Advisor lol

The University of New Mexico RECEiVED NOV 1 g 2008 OFFICE OF SECRETARY

Department of Student Financial Aid Annual Report july 1, 2007 to june 30, 2008

Submitted by Ronald S. Martinez Director Student Financial Aid

1 Mission Statement

The Office of Student Financial Aid (SFA) is an Enrollment Management service organization with the primary responsibility of providing timely delivery of student financial aid funds to assist eligible students in achieving their academic goals at the University of New Mexico. The mission of the Office of Student Financial Aid and the Division, complement those of the Academic and Student Affairs Divisions.

Philosophy

SFA is committed to providing students with the resources and information they need to become fiscally responsible, and to understand their rights and responsibilities relative to receiving financial aid. SFA staff believes no student should be denied the opportunity to attend UNM and successfully pursue his or her educational objectives because of a lack of financial resources. Our staff recognizes that each student's situation is unique, and makes every effort to develop policies and procedures that treat each student fairly and equitably while taking into account unusual circumstances. Our Management Team is committed to maximizing the resources available to meet student needs, and develops strategies to ensure maximum utilization of resources in support of the University's enrollment goals. This mission will be accomplished while maintaining accountability and proper stewardship of student aid funds.

Customer Service

The Department of Student Financial Aid is committed to making great customer service the way we conduct business, and not just a promotional campaign. Staff members strive on a daily basis to treat customers with dignity and respect while meeting their needs. Customer service is woven into the fabric of all policies, procedures, and activities, and is reflected in the goals set by management. SFA management sets the tone for the continuous improvement of customer service, and works with other Enrollment Management Division staff to ascertain and meet the ever-changing needs of our students and the University.

SFA staff members provide community and campus-based workshops for students, and families about understanding and applying for Student Financial Aid. These workshops, while specific for UNM, provide sufficient financial aid information to assist the general public who may be considering higher education enrollment in general. The Student Financial Aid Department continues to provide electronic, online service on our homepage, at http:www.unm.edu/~finaid.

2 Department Goals 2007-08

1. Goal: Financial Aid Management will focus the office's functions and activities to better support and enhance student success. This will be accomplished by providing outreach activities to assist students and families to better understand the financial aid application process and increase the number of applicants successfully completing the financial aid application. To this end, student Financial Aid will also become more efficient in the delivery of financial aid awards to students and in the timely disbursement of aid to new and returning students.

Outcome: The number of students who completed the application process increased for the 2008-09 application cycle that started january 1, 2008, by 12.8% over the same time period for 2007-08. The dollars awarded students for 2008-09, as of August 25, 2008, increased by 30% from 2007-08 to 2008-09. For 2008-09, UNM students had been offered $192,897,978 in both need-based and merit aid. That is $44,767,434 more than was offered ( $148,130,544) on the same date in 2007. Management also worked closely with HR staff to convert four Financial Aid Advisors positions to Financial Aid Officers. These officers are cross-trained and empowered to award and adjust financial aid packages, as appropriate, to better meet the needs of students.

2. Goal: SFA staff will work with ITS and a Strata Information Group consultant to complete development of a customized, non-Banner module to monitor Satisfactory Academic Progress of students. This consultant will be hired by ITS to assist functional and technical staff in implementing an affective Satisfactory Academic Progress monitoring module.

Outcome: SFAO functional staff worked with ITS staff and a consultant to complete non-Banner programming to monitor Satisfactory Academic Progress of students as required by federal regulations. The module was successfully implemented for monitoring in January 2008.

3. Goal: SFA will continue to participate in the US Dept. of Education's Quality Assurance program to improve the delivery of financial aid to UNM students. As an applicant is selected, FAF5A data verification documents must be completed and verified to receive an offer of financial aid. By loading our SFA student database into the Quality Assurance software, we have the ability to better ascertain where students are most likely to make errors on the application for financial aid. We can then focus our verification efforts on those applicants that tend to make errors and the data elements that impact Federal Pell Grant and other financial aid awards.

3 Outcome: The SFA Management Team has continued working with the U.S. Department of Education staff and their ISIR Analysis Tool to fine tune our verification activities/results within the Quality Assurance Program. The result has been a significant reduction from requiring 37% of applicants to verify data in 2007- 08, to only 9% of applicants needing to verify in 2008-09. This initiative has greatly reduced student frustration with FAFSA application processing.

4. Goal: SFA staff in the Student Employment Office will continue to work on the Banner HR/Payroll modules to service student employee activities and payments. Go-live implementation is planned for January 2, 2008. Student Employment staff will be an integral part of the Banner HR/Payroll implementation Team. Another Student Employment initiative will include: the operation of an Off-Campus Job Location and Development Program. SFAO will continue to employ a job Locator through the use of Federal College Work-Study funds to create additional employment opportunities for UNM students. A third initiative is the establishment of an annual Job Fair for UNM students and employers of students. Student Employment staff will work with the Student Engagement Task Force to institutionalize an annual Job Fair and related activities for student employees.

Outcome: SFAO/Student Employment staff continued to work on the Banner HR/Payroll implementation Team. They successfully converted processes and functions to the Banner HR/Payroll module, which went live at UNM in January of 2008 and helps to facilitate the hiring and payment of our stud~nt workers; Staff continued to operate a job Location and Development Program that generated over $1M in salaries for 213 UNM students from employment opportunities off-campus in the community during 2007..,08; and, also successfully co-sponsored the first Annual UNM Job Fair for students during Welcome Back Days, to promote students working on campus and to educate students about work-study opportunities with non-profit organizations in the community. This outcome was the result of close collaboration with the UNM Student Engagement Committee. A second outcome was the successful implementation of a Student Employment Week, each April, to celebrate our student employees and the great work they perform. Recognition of a "Student Employee of the Week" was instituted to culminate the week's activities.

5. Goal: SFA will move to the new Enrollment Management Division at UNM and participate in the development and support of the One-Stop Student Service Concept. SFAO has initiated a chat service for UNM students with an internal knowledge base. Staff will assist the new Enrollment Management Division in rolling out this service Division-wide.

Outcome: SFA staff developed and implemented a Financial Aid internal knowledge base for Fastlnfo that contains Banner SOPs, Financial Aid forms, and makes financial

4 aid procedures accessible to Student Financial Aid and One-Stop staff. This is a continually growing knowledge base assists in providing timely service to the UNM community. SFA staff also Initiated a live Chat Service for students with Fastlnfo ( SFA was the first dept. in Enrollment Management to have an internal knowledge base and a live chat). This involved extensive training of Financial Aid Officers and their immediate supervisors on the utilization of the Fastlnfo knowledge base and operation procedures for live Chat. Live chat has been implemented for Enrollment Management.

6. Goal: SFA Management will implement several initiatives to comply with Internal Audit recommendations. 1). Work with EOD to develop a session for FA staff on the conflict of interest observation noted from the internal audit; 2). Implement a comprehensive training plan for staff; 3). Work toward the development of a comprehensive online Policies and Procedures Manual; 4). Work closely with SFA staff at Branch Campuses, Medical, Pharmacy, Nursing and Law Schools to ensure that document scanning is put in place by the end of 2008; and, 5). Cooperate with ITS staff as they develop a disaster recovery plan.

Outcome: Training improvement is an on-going need and activity that is constantly changing in the SFAO. During 2007-08, with the help of HR - EOD, a conflict of interest training session was delivered to SFAO staff in the spring of 2008; a comprehensive training plan was also developed and delivered to new staff during the year; an online policy and procedures manual is being developed and is scheduled for completion in December 2008; and, all UNM Student Financial Aid Offices have implemented document scanning for storage and retrieval of information. North Campus Offices are transporting documents to the Main Campus Financial Aid Office for scanning; and, members of the SFAO Management Team met with an ITS Team to assist in the initiation of a disaster recovery plan that includes support for financial aid.

7. Goal: Students and families are accustomed to utilizing user friendly online services to obtain assistance and answers to their questions. Student Financial Aid Management will work on enhancing the look and feel of its online services to enhance student satisfaction with our online services. SFA staff will conduct a review of the services offered online through the SFA Home Page and provide updates and enhancements that provide students with a more user-friendly web­ site to access information and assist in the completion of their financial aid application. In addition, we will hire temporary staff to assist in the development of a more intuitive home page with a look that is consistent with the rest of the University.

5 Outcome: SFA staff has implemented numerous changes and enhancements to provide updated information for our students and to generally make our homepage more user-friendly. Student feedback suggests that these enhancements were well received. Enhancing online services is an on-going effort to keep information updated and infuse technology to enhance the usefulness of online services. At the close of June 2008 work was continuing on the look and feel upgrade with implementation planned for fall 2008.

2008-09 Proposed Departmental Goals

1. Increase the yield of graduate applicants by working with the VP of Enrollment Management and legal counsel to clarify UNM policy regarding the admission status of provision admits to an eligible degree program. If accepted for admission to an eligible degree program awarding and disbursement of financial aid may be authorized. 2. Improve communication with Financial Aid applicants using the Hobson's tool to enhance the look and feel of communications with students and prospective students. 3. Improve the Student Financial Aid Fastlnfo knowledge base to strengthen the organization of data and to improve, clarify, and make the information easier to use. 4. During fall 2008, staff will work to mine the FAFSA applicant pool for potential spring 2009 enrollment prospects and provide priority awarding of funds to accommodate spring enrollment for those that respond to our communications. 5. Work closely with Institution Research and ITS staff to implement the College Cost Calculator of the Voluntary System of Accountability, of which UNM is a participant. The target for implementation is December 2008. 6. Implement an Up-Front Scanning initiative to improve the ability of key staff to view online the status of appropriate financial aid application documents submitted. This will allow for a quicker response to student questions via telephone, email or online chats. 7. Continue to participate in the U.S. Department of Education's (ED) Quality Assurance Program (QAP) to keep the data verification requirement to approximately 1 0% of the applicant pool for 2009-1 0. This will require SFA staff to attend appropriated Federal Student Aid Conferences sponsored by the ElY.

6 Staff Development

It has long been the policy of the Office of Student Financial Aid to support and encourage personal and professional development activities among staff. The University of New Mexico holds memberships in numerous professional organizations that are involved in some aspect of the field of Student Financial Aid:

NASFAA The National Association of Student Financial Aid Administrators SWASFAA The Southwest Association of Student Financial Aid Administrators NMASFAA The New Mexico Association of Student Financial Aid Administrators The College Board The College Entrance Examination Board

COSUAA Coalition of State University Aid Administrators NASEA The National Association of Student Employment Administrators WASEA The Western Association of Student Employment Administrators NASPA The National Association of Student Personnel Administrators HACU The Hispanic Association of Colleges and Universities COHEAO The Coalition of Higher Education Assistance Orqanization

Various staff members were active in the above professional associations. These organizations provide an opportunity for networking with colleagues, receiving technical training on a variety of relevant topics, and the development of leadership skills. In addition, staff has also been encouraged to participate in UNM classes for personal and professional growth to enhance their skills and quality of life. Staff has also been afforded the opportunity to attend workshops and conferences sponsored by the US Department of Education, as appropriate for their role. Following is a list of SFA staff who were employ~d at the close of the academic year, June 30, 2008, and the activities/organizations in which they participated.

7 Director of Financial Aid

Ronald Martinez, is the Director of Financial Aid, Ron served on or participated in the following internal and external committees and Task Forces or Professional Activities: • UNM Enrollment Management Council • UNM ERP Leadership Team • UNM Graduation Task Force- Student Engagement Committee • UNM Athletic Appeals Committee • UNM Budget Planner overview • Coalition of State University Aid Administrators (COSUAA) Steering Committee • COSUAA annual conference for Financial Aid Directors of public universities • FSA- Federal Student Aid fall Conference, 2007 • NCAA Degree Completion Committee • NASFAA Webinar on TEACH Grants • NMASFAA Conference, spring 2008 Preventing Sexual Harassment training

SFA Staff Activities

Suzanne Baker Originating a Labor Redistribution Elm Traininq Banner Finance Training Class Summer Awarding Labor Redistribution Budgeting Contracts and Grants Fundamentals Tracking for 08/09 Proactive Communication Techniques Satisfactory Academic Progress Cash Manaqement Awarding Criteria Understanding Basic Accounting at UNM Loans and the Loan Process P-Card Program Preventinq Sexual Harassment Department Time Approvals Marie Bell Department Time Entry FERPA Training on the Web FSA Coach 2006-2007 Banner Traininq Budqet Planner Testing GroupWise Calendar CPA Prep Classes at CNM -Completed 9 hrs Time Management Preventing Sexual Harassment AACRAO Webinars: ACG/SMART Grants Irma Johnson NSLDS Aqqreqate-Loan Calculation USA Funds Federal Updated Preventing Sexual Harassment Regulatory and Legislative Update William Bloom Preventing Sexual Harassment Title V Advisors Conference Provost Committee on Anthony Lewan Advisement Civil Rights at UNM Funds Management

8

- -· .... - - Preventing Sexual Harassment Banner FA Forms Margie Cano Fast Info Dept of Education Decentralized Training One Stop TG NM School Reqional Traininq Loans and the Loan Process Preventing Sexual Harassment Satisfactorv Academic Proqress Marisa Castaneda Awarding Criteria WASEA 2008 Conference Budgeting Department Time Entrv Professional Judgment Labor Redistribution Payroll Time Entrv Analyzing and Reconciling Financial Information USA Funds Workshop Using Hyperion Department Time Approvals ELM Training Originating a Labor Distribution EPAF New Officer R2T4 Approvinq a Labor Distribution EPAF Preventinq Sexual Harassment General Finance Web Overview Nicole Lopez Preventing Sexual Harassment Department Time Entry Susan Chavez General Finance Web Overview NMSL Guarantee Corp Fall Traininq Workplace Assertiveness Skills 2007 Federal Student Aid Conference Defusing Anger Subsidized Loan and Chapter 30 VA Benefit Diversity in the Workplace: Creating an Income Protection Allowance Environment of Respect Live Chat Bustinq Throuqh Communication Chaos Tracking Preventing Sexual Harassment Loans and the Loan Process Kim Luu Satisfactory Academic Proqress Department Time Entrv Awardinq Criteria Direct PayTraining Lab Budgeting Cash Management Summer Awarding Preventing Sexual Harassment One Stop Brian Malone Processing NMSL Conference Fast Info Version 8 FSA Conference Suspense and EDE In Process Traininq Loans for Summer- Prorating Loans Summit Conference Preventing Sexual Harassment STT Training Carol Cravens Preventinq Sexual Harassment Building a Collaborative Team: Essentials of Team Raquel Martinez Effectiveness Performance Review for Managers ACD Training Building a Collaborative Team: It's a Balancing Act Trackinq 08/09 Federal Student Aid Conference Chat

9 Preventing Sexual Harassment One stop Barbara Gallegos Loan and Loan Processes Approving a Labor Distribution EPAF Satisfactory Academic Progress Labor Redistribution Awarding Criteria Banner Finance Working Group Budqetinq Budget Planner Working Session Professional Judqment Budget Planner Overview Summer Awarding Budqet Planner Proficiency Exam Preventing Sexual Harassment Budqet Planner Online Course Catherine Montoya Preventing Sexual Harassment National Student Loan Data System Aggregate Loan Calculation Administrative Professional Conference NMASFAA Decentralized Traininq Debra Garcia Preventing Sexual Harassment Department Time Approvals Nicole Montoya Workplace Assertiveness Skills USA Funds Conference Defusing Anger Raul Rico Diversity in the Workplace: Creating an Preventing Sexual Harassment Environment of Respect Bustinq throuqh Communication Chaos Monthly Novell User Group General Finance Web Overview Novell webinar on NetWare Preventing Sexual Harassment Novell webinar on SUSE Linux Joseph Gonzales Ignacio Saavedra USA Funds Financial Aid Workshop TG New Mexico School Regional Traininq TG NM School Regional Training NMASFAA Annual Conference 2008 USA Funds Spring 2008 Financial Aid Update USA Funds Spring 2008 Workshop Time Approvals (On Line) FAS Coach 2006-2007

Banner Fundamentals and Navigation Competency Budget Planner Testing Exam Securing Private Data - Exam Funds Management Overview Preventing Sexual Harassment Preventing Sexual Harassment Rebecca Granato Eddie Salazar Performance Review FSA Conference Banner Finance Approvals In Process Training Accounts Receivable Charges & Credit Update Summit Conference Preventing Sexua~ Harassment Freshman Interest Group Instructor Training Mabel Gutierrez STT Trainer Traininq Tool Department of Homeland Security Preventing Sexual Harassment USA Funds Financial Aid Workshop Naomi Schmierer Dept of Education Decentralized Traininq Department Time Entr~

10

- -· [Ob

NASFAA General Provisions General Finance Web Overview NASFAA ACG and Smart Grant Communicatinq Effectively w/Your Staff NASFAA Student Loan Programs Workplace Assertiveness Skills 2007 Federal Student Aid Conference Defusing Anger USA Funds Federal Updates Diversity in the Workplace Preventinq Sexual Harassment Bustinq Throuqh Communication Chaos Stephanie Gutierrez Preventing Sexual Harassment SWASFAA 2007 Boot camp GaryStepic Financial Aid Training Tribal Scholarship Processinq Trackinq Budgetinq Loans and Loan Processinq Professional Judgment Professional Judgment: Satisfactory Academic Progress and Special Circumstances Satisfactory Academic Progress Independency petitions Preventing Sexual Harassment Satisfactory Academic Proqress Cherie Herbert Awardinq Criteria TG NM School Regional Training Professional Judgment and Budgeting NMASFAA 2008 Annual Conference Summer Awardinq USA Funds Sprinq 2008 Workshop PreventinCJ Sexual Harassment Return of Title IV Overview Funds Management Overview Athletic Disbursement and Letters Banner Financial Aid Forms TraininCJ COD File Processing Loans and the Loan Process Satisfactory Academic Proqress Awarding Criteria Budgeting Understanding Electronic Loan Management National Disbursement Network Banner Budqet Planner

11 Staff Separations and Appointments

New Student Financial Aid Employees

Susan Chavez Fin Aid Officer 1/2/08

Marie Boutier Financial Aid Officer 2/25/08

KimLuu Acct 1 3/1/08

LaToya Anderson Fin Aid Officer 5/5/08

Sylvia Gonzales Fin Aid Officer 5/24/08

Student Financial Aid Employees Who Changed Positions

Catherine Montoya Fin Aid Officer 11/2/07

Carol Cravens 6/30/08 Appointment Ended Fin Aid Manager

Resignations

Melvin Morfin Financial Aid Officer 8/24/07

Carlos Ramirez Financial Aid Officer 10/18/07

William Bloom

12 lOt

Financial Aid Officer 10/19/07

Daniel Estrada Financial Aid Officer 3/28/08

Hugh Burt IT Support Tech 3/29/08

Jackie Castro Financial Aid Officer 4/21/08

Marie Boutier Financial Aid Officer 5/28/08

Janet Lowry Financial Aid Officer 6/30/08 Retired

13 Questionnaires. surveys,_and opportunities for constituent input

Student Financial Aid uses periodic surveys to collect cost information directly from students regarding living expenses and the cost of books and supplies. During those years where a survey is not conducted, the Bureau of Labor Statistics cost of living index or the Consumer Price Index is used to increase student budget living expenses appropriately. A cost of attendance survey was not conducted in 2007- 08.

The Student Financial Aid homepage provides useful information and forms for students and families, and also a method for responding directly to SFA staff by email or chat.

Appendix - UNM Student Financial Aid Statistical Reports

l. Trend data by type of financial aid - UNM Main (Albuquerque) Campus only. 2. All Campuses - Financial Aid Recipients & Dollars Amounts for Award Year 2008 by Types of Aid & Ethnicity & Gender. 3. All Campuses - Bridge Recipients & Dollar Amounts for Award Year 2008 by Ethnicity, Gender and Income Level. 4. All Campuses - Lottery Recipients & Dollar Amounts for Award Year 2008 by Ethnicity, Gender, and Income Level. 5. All Campuses - Pell Recipients & Dollar Amounts, award year 2008, by Ethnicity, Gender and Income Level. 6. Albuquerque Campus - Pell Recipients & Dollar Amounts, award year 2008, by Ethnicity, Gender and Income Level. 7. Gallup Campus - Pell Recipients & Dollar Amounts, award year 2008, by Ethnicity, Gender and Income Level. 8. Los Alamos Campus - Pell Recipients & Dollar Amounts, award year 2008, by Ethnicity, Gender and Income Level. 9. Taos Campus- Pell Recipients & Dollar Amounts, award year 2008, by Ethnicity, Gender and Income Level. l 0. Valencia Campus - Pell Recipients & Dollar Amounts, award year 2008, by Ethnicity, Gender and Income Level.

14 ~

Main Campus Financial Aid Award Years 1996 • 2008

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 Loan $48,617,490 $55,524,041 $58,004,408 $61,228,324 $58,059,493 $56,502,794 $55,288,966 $59,311,517 $64,598,764 $74,187,876 $77,442,503 75,116,311 $75,970,726 Work.Study $4,025,610 $4,117,444 $4,719,192 $3,834,232 $4,257,876 $5,108,379 $4,478,735 $4,253,487 $4,160,360 $3,722,599 $3,874,527 3,967,155 $4,718,249 Grant $10,572,630 $10,646.062 $13,650,042 $15,576,593 $14,759,255 $16,738,379 $18.204,250 $20,564,919 $22,859,890 $23,722,041 $22,952,962 21,059,913 $22,674,305 Scholarship $7,108,101 $7,197,041 $10,810,340 $18,959,774 $23,008,029 $30,771,316 $31,838,085 $34,939,268 $37,539,028 $43,205,008 $43,945,700 50,154,325 $$3,342,367 Total $70,323,831 $77,484,588 $87,183,982 $99,608,923 $100.084,65S $109,120,858 $109,810,047 $119,089,191 $129,158,040 $144,837,524 $148,215,691 $150,307,715 $156,705,647

Type of Funds for UNM Main Campus Students

100000000 • Scholarship CJGrant CJWork-Study .Olean

1996 1998 2000 2002 2004 2006

%Increase Award Amounts 122.83% Main Campus Students 56.15% University of New Mexico -All Campuses Financial Aid Recipients & Dollar Amounts for Award Year2008 Types of Aid: Scholarship, Work.Study, Gnmt, and Loan

Number of Ethnlclty Gender Type Financial Aid White No~ African Native of Aid Reclolants Hlsoanlc American Hlsoanlc American Asian Unknown Female Male Totals Scholarship 16418 7096 474 5649 1662 821 716 9640 6n8 16 18 Work-Study 1829 614 82 764 233 68 68 1101 728 1829 Grant 9 93 2658 340 3657 2052 299 287 5947 3346 9 93 Loan 10021 4182 410 3 561 1 0 274 374 6166 3855 10021 Total 23930 9828 734 8 71 2915 999 975 14368 9546 23930 Total counts ;uo undupllcatod (not sums of tho columns above or beside the tolats)

1,068

Countll by Elhnlclty Count• by G•nd•r

;>,lf'lf -.-·-- ~~ ... t:· ,j 10"1 f~ ~~-~~-i:~~ -] ,.."'"' Wtwa.Nr:n- .uw;..,_.,_ 1-hpri:: Ha~Yto.a..n.bn

- Doll...... llb,.Gendoof Doloo'..._.,IIByEihnldtt "'""'""'~------"'""'""'t------~ ~..,..,~------~ .,...,..,1--n I' .,....., l~

S1D.OOO,OOO ~~-~IE._-~Wtrll.._- Ah:.I""'-Un ~ N-""*'C:Cr!

University of New Mexico- All Campuses Bridge Recipients & Dollar Amounts for Award Year 2008 By Ethnicity, Gender and Income Level University of New Mexico-All Campuses Lottery Recipients & Dollar Amounts for Award Year 2008 By Ethnlctty, Gender and Income Level

Low: $0 • $35,000 Middle: $35,P01 • $65,000 Hlah: $65.001 and over 0

University of New Mexico- All Campuses Pell Recipients & Dollar Amounts for Award Year 2008 By Ethnicity, Gender and Income Level

Dollar Amounts by Income Level I Low. I Middle _ I HJgll_ _ _l Unlmown I Total I $18,767,168! $2,256,736! $76,000! $3,744,188! $24,B44,0921Low: $0-$35,000 Middle: $35,001-$65,000 Hjgh: _ $65,001 and over J University of New Mexico· Albuquerque Campus Pell Recipients & Dollar Amounts for Award Year 2008 By Ethnicity, Gender and Income Level

Dollar Amounts by income Level

I Low I Middle I Hi!lh I Unknown I Total !----s13,358,1SB! $1,768,609! ·-$70,625! $2,367,951! $17,565,343!Low: $0-$35,000 Middle: $35,001-$65,000 Hiah: $65,001 and over I __.

University of New Mexico· Gallup Campus Pell Recipients & Dollar Amounts fo~ Award Year 2008 By Ethnlclty, Gender and Income Level

Totals 1,321

Totals $3,609,215

Dollar Amounts by Income Level

I Low I Middle I High I Unknown I Total I $2,816,3831 $235,4821 $5,3751 $551,975! $3,609,2151Low: $0-$35,000 Middle: $35,001-$65,000 HiQh: $65,001 and over J University of New Mexico - Los Alamos Campus Pell Recipients & Dollar Amounts for Award Year 2008 By Ethnlclty, Gender and Income Level

Totals 101

Totals $216,930

Dollar Amounts bv Income Level r__ LO\V J_____M~dle __l_High_j_~nknown I Total I $150,7311 $26,7601 $01 $39,4391 $216,9301Low: $0-$35,000 Middle: $35,001-$65,000 Hioh: $65,001 and over l --rl

University of New Mexico -Taos Campus Pell Recipients & Dollar Amounts for Award Year 2008 By Ethnlclty, Gender and Income Level

Totals 400

Totals $1,028,894

Dollar Amounts by Income Level I Low r-- Middle I High I Unknown I Total I $738,939! $48,482! $0! $241,473! $1,028,8941Low: $0-$35,000 Middle: $35,001-$65,000 Hjg_h: $65,001 and over 1 University of New Mexico -Valencia Campus Pell Recipients & Dollar Amounts for Award Year 2008 By Ethnicity, Gender and Income Level

Totals 959

Totals $2,423,710

Dollar Amounts b11_lncome Level I L~:---, Middle I High I Unknown 1 Total 1 $1,7o2;9s7r-~403! $OI $543,355! $2,423,710ILow: $0-$35,ooo Middle: $35,001-$65,000 High: $65,001 and over I lL3

THE UNIVERSITY oj NEW MEXICO

Division of Student Affairs Student Health &Counseling

Annual Report July 1, 2007-June 30, 2008

Submitted by: Beverly Kloeppel, MD, Director TABLE OF CONTENTS

Page#

SHAG Departmental Mission and 2007-2008 Objectives and Accomplishments Mission Statement & Guiding Principles ...... 1 Scope of Services Medical Services ...... 2 Counseling Services ...... 3 Health Education & Prevention ...... 4 Pharmacy Services ...... 5 Other Auxiliary Services Laboratory, Radiology, & Medical Records ...... 5 Student Health Insurance Programs ...... 5 Other Insurance Coverage ...... 6 Customer Service I Quality of Services Customer Service ...... 7 Quality Improvement ...... 7 Efficiency and Effectiveness ...... 8 Student Participation Peer Education Program ...... 11 Peer Consulting Services ...... 11 Student Health Advisory Group (SHAG) ...... 12 Student Health Insurance Committee ...... 12 Training of Students ...... 13 Staff Development and Performance Evaluation System ...... 14 Funding ...... 15 Outreach & Education to UNM Students/Community Committee Participation for SHAG Director ...... 17 Commendations from Campus Community ...... 17 Academic Support ...... 17 Campus and Community Support ...... 18 Recruitment Efforts ...... 18 Education & Promotion of Services ...... 18 Web Page ...... 19 Violence Prevention Efforts ...... 19 Cultural Awareness Efforts ...... 20 Other Outreach Efforts ...... 21 Appendices - Statistical Reports Appendix A: Statistics Utilization of Services/Patient Contacts Patient Contacts Graph Demographic Summary Counseling Services: Access Time Based on Acuity Appendix B: 2008-2009 Student Health Insurance Programs: Selection Process Appendix C: Results from Questionnaires & Surveys Used to Measure Constituent Input - Fall 2007 Funding Survey - 2007-2008 Patient Satisfaction Survey Appendix D: Safety Committee 2007-2008 Summary of Goals & Responsibilities Appendix E: Outreach - Medical Services - Counseling Services - Health Education & Prevention -All Staff Appendix F: Staff Continuing Education Appendix G: Permanent Staff-Appointments & Separations Appendix H: 2008-2009 Strategic Goals 114

DEPARTMENTAL MISSION

2007-2008 OBJECTIVES & ACCOMPLISHMENTS MISSION STATEMENT & GUIDING PRINCIPLES

Mission Statement UNM Student Health & Counseling (SHAC) provides quality health care to foster student success.

Guiding Principles I. Student Health & Counseling provides a range of services designed for the University students. A primary goal is to guarantee access to SHAC for currently enrolled students. II. SHAC is vigilant to identify health problems and intervene as early as possible. We will encourage students to obtain optimal health, remain in school, and achieve academic success. Ill. Student Health & Counseling is particularly sensitive to those students at high risk for attrition. We will assist all students, including disabled students, returning students, and ethnic minorities, in identifying and overcoming those health barriers that could hinder their academic success. IV. Student Health & Counseling will creatively manage limited physical and financial resources to meet the changing needs ofUniversity of New Mexico students. V. Student Health & Counseling will continuously assess and actively seek input from students, staff, and others in the University community regarding health needs of students, and systematically obtain feedback for program development and evaluation. VI. Student Health & Counseling will review, evaluate, and revise policies and practices to improve our ability to serve a multicultural population. VII. Student Health & Counseling will continue to offer primary prevention outreach programs to the University community. VIII. Student Health & Counseling will strive to fully integrate all aspects of health care into a cohesive "one-stop" service. IX. Student Health & Counseling will promote staff development that enhances staff ability to implement the SHAC mission. X. Student Health & Counseling will participate in training programs for health professionals to maintain current knowledge and skills and keep abreast of new developments. XI. Student Health & Counseling will assist in the selection and enrollment of a comprehensive and affordable Student Health Insurance plan as an option for University ofNew Mexico students. XII. We will promote and support the cultural competence of all individuals with respect to race/ethnicity, national origin, gender, age, sexual orientation, disability, religion, or other identity. XIII. SHAC will hold itself accountable to the high standards articulated in the "Recommended Standards for a College Health Program" issued by the American College Health Association. SCOPE OF SERVICES

Medical Services Student Health & Counseling (SHAC) offers comprehensive outpatient medical care from 8 am to 5 pm, Monday through Friday (closed 8 am to 9 am on Tuesdays). Medical services include:

Primary Care Physician appointments are from 8 am to 5 pm, Monday through Friday (Tuesdays starting at 9 am). Physicians and mid-level practitioners are trained in Family Practice and Internal Medicine. They offer: • Evaluation and treatment of acute illnesses and injuries. Careful management of patients with chronic illness so that they will be able to function well in school. • Routine physical exams and illness prevention information and counseling. • Routine women's health care including annual exams, family planning needs, STI screening, and colposcopic examinations of cervical problems. Special assistance for patients seeking information on available programs and medications for smoking cessation or substance use. • An Alcohol-Use Questionnaire for patients which is scored to determine if they are "high-risk" and need intervention for counseling or referral to a community program. Health information to students traveling and studying in different countries. • Medication management of psychological illness and coordination of care for patients who are in counseling with a Counseling Services practitioner. • Referrals to consultant physician specialists (both inside and outside SHAC) as needed. In 2007-2008, Medical Services coordinated efforts with Counseling Services to offer assessment and treatment of adult Attention-Deficit Hyperactivity Disorder (ADHD) for UNM students.

Women's Health Mid-level practitioners and nursing support personnel staff the Women's Health Clinic. The Clinic provides: Routine women's health care, including annual exams, family planning needs, STl screening, and general illness prevention information and counseling. • Front-line evaluation and treatment for gynecological problems, including colposcopic examinations. Referral to gynecology physician consultants for evaluation of more complex problems.

Men's Health Maintenance Program Male students of all ages are encouraged to schedule an appointment with a practitioner. A complete physical check-up is geared specifically towards men's health needs. During this appointment, information is discussed on special health and wellness issues that are of concern to men.

Walk-In Clinic The Walk-In Clinic is staffed by physicians, mid-level practitioners, and nursing personnel. The Clinic provides: Immediate access to medical care when a clinician appointment is not available and the health problem cannot wait.

2 • Rapid response to the UNM community for campus emergencies. • A rapid response access point into the SHAC system. • Rapid arrangement of hospitalization or emergency consultation when necessary.

Allergy and Immunization Clinic The A & I Clinic is staffed by a nurse. The Clinic offers the following services: • Providing basic preventative immunizations and tuberculosis skin testing to all students. • Monitoring Health Sciences students for complete immunizations. • Alerting the community to the availability of new vaccines. • Screening and initiating treatment for students who are exposed to contaminated blood or body fluid. • Monitoring mandated measles (rubeola) immunizations. • Providing allergy skin testing and desensitization immunotherapy in conjunction with allergy consultant physicians. • Providing pulmonary function testing. Students are encouraged to bring their records to the Immunization Clinic for review. SHAC administered 1,500 influenza vaccinations to students, staff, and faculty in fall2007. The Clinic continues to promote immunizations for college students.

Physical Therapy A physical therapist provides treatment for post surgical or acute illness or injury. Therapeutic modalities, exercise, and manual therapy are used in treatment.

Consultant Care SHAC contracts with five specialty consultants who provide the following services to students: allergy, chiropractic, dermatology, podiatry, and surgery. Consultants are scheduled on an intermittent basis at SHAC. This allows the students low-cost access to specialists and facilitates rapid transfer when the needed services are beyond the scope of care offered by SHAC. See also Appendix A: Statistics­ Utilization ofServices/Patient Contacts. SHAC staff provided the following University services: • UNM Campus Police exams for new recruits. • The SHAC Nurse Manager screens and scores the Occupational Safety Health respiratory medical evaluation questionnaire (about 400 per year). Once this health screening is completed, UNM Safety and Risk Services performs fittings for students who need to wear respirators because of particulate or vapor exposure in their classes.

Counseling Services The mission of Counseling Services is to provide time-limited, psychological and medication services to help students function successfully in their academic lives. Counseling Services offers: • Assessment: This is an information-gathering session conducted by a therapist designed to understand the student's concerns and functioning. • Emergency Walk-In: A therapist is on-call during service hours to help students with life­ threatening situations. Students can walk in or call in, Monday through Friday, 8 am to 5 pm (Tuesdays starting at 9 am).

3 • Urgent Care Walk-In: Service is provided the same day as the request for service (II am, 1-3 pm), Monday through Friday, for significant life crises. • Time-limited individual therapy. • Psychoeducational groups: Common themes for the groups include anger management, test anxiety, and focused awareness. • Coordination of care for medication evaluation and medication follow-up by a medical practitioner for students seen in SHAC. • Referral: Service to help identifY other service providers who may be more appropriate for the particular student's needs. • Skill Workshops: Topics frequently covered include healthy relationships, stress management, communication skills, and self-esteem. Counseling Services offers a third-party crisis call system for anyone in the UNM community regarding specific students of concern. The Counseling Services Director or on-call therapist helps the caller process his/her concerns, offering options for intervention. Increasing numbers of students come to college campuses with serious, high-risk mental illnesses. Many students need treatment to succeed academically. Because of ongoing resource limitations, direct service and University community outreach compete for provider time. Providing services to students in need is the first priority. Counseling Services continues to implement high quality, professional training to its providers on topics of contempora1y relevance such as suicide assessment and treatment; empirically-supported treatment modalities for various psychological problems and disorders; and substance abuse. Counseling Services uses an acuity system to ensure that the students in greatest need have the quickest access to care. This system allows students who are emergent, or in crisis, to access care sooner than students with less critical, clinical need. The Emergency and Urgent Care Walk-In services in Counseling Services are integral to this triage acuity system. In 2007-2008, Counseling Services and SHAC Medical Services worked together to offer assessment and treatment of adult ADHD for UNM students. See also Appendix A: Statistics-Counseling Services, Access Time Based on Acuity.

Health Education & Prevention Health Education & Prevention continued to focus on its goal of improving the health and well being of UNM students and the UNM community. During July 2007 through May 2008, the Health Education Manager supervised three programs: Peer Education Program, Peer Consulting Services, and Massage Therapy Services.

Pee1· Education Program Undergraduate students were trained to present health topics on sexuality, fitness/nutrition, stress/time management, and alcohol/drug prevention. They coordinated national outreach events on campus to create awareness of health issues and resources for UNM students.

Peer Consulting Services Student peer consultants focused on nutrition, fitness, and smoking cessation in 2007-2008. They provided one-on-one support to peers and developed marketing and communication tools for distribution in designated venues. For more information on Health Education programs, please see Student Participation on page 11. 4 Massage Therapy Services Three massage therapists continued to offer one-hour massage appointments to UNM students, staff, and faculty. ln2007-2008, massage therapists began to also offer 15- and 30-minute chair massages. Students enjoyed free I 0-minute massages at all Peer Education outreach events this year. The SHAC Insurance Plan A provides limited coverage for massage with two discounts per semester.

Pharmacy Services Licensed phannacists fill prescriptions for UNM students, faculty, and staff. Prescriptions from any licensed practitioner can be dispensed. The Pharmacy offers many reasonably priced, over-the-counter drugs, and orthopedic braces. Refill prescriptions can be e-mailed to the Pharmacy at [email protected]. The Pharmacy is open from 8 am to 5 pm, Monday through Friday (Tuesdays starting at 9 am).

Other Auxiliary Services

Laboratory, Radiology, and Medical Records A clinical lab and an X-ray unit support SHAC clinics, which are capable of meeting the majority of a student's diagnostic needs. Tests are performed at the request of a practitioner. Medical Records, Laboratory, and Radiology are all offered for student convenience, efficient healthcare delivery, and cost savings. The Lab is accredited by the Commission on Office Lab Accreditation (COLA) and the Department of Health & Human Services.

Student Health Insurance Programs

Student Health Insurance SHAC coordinates plan benefits and coverage for the health insurance program for UNM students. Three plans are offered: Preferred Plan A, which is a more comprehensive plan; Limited Benefit Plan B, which is less comprehensive, but more affordable; and an International Value Plan. SHAC offers orientations to educate students on insurance coverage and administration. An online orientation is updated annually for students who are not available to attend scheduled sessions. Each year, SHAC Administration chairs a committee to supervise the selection of the plan's benefits and premiums. The Committee is comprised of SHAC Administrative staff, UNM graduate and undergraduate students, and staff representatives from many UNM departments. Services for the policy are coordinated by the insurance vendor, Macori, Inc. The underwriter is National Union Fire Insurance Company of Pittsburgh, PA. The cost of health insurance premiums continues to be a barrier to students purchasing health insurance.

Gmduate Student Health Insurance UNM funds the Student Health Insurance (Plan A) premiums for graduate and teaching assistants employed by UNM. SHAC coordinates this program with the Office of Graduate Studies and the student health insurance vendor. Approximately 1,400 graduate student employees were enrolled for this coverage this past fiscal year. Providing this benefit has been used as a recruitment and retention tool for graduate students.

5 Blood & Body Fluid/Needle-Sticl< Exposure Insurance This mandatory insurance plan for Health Sciences students provides 100% reimbursement for laboratory tests performed for both the student and patient donor, physician visits, emergency room visits, and medications with the maximum benefit of$21 ,000 per exposure. SHAC provides educational handouts and exposure procedures to the students enrolled in the plan. SHAC works with UNM departments, the Bursar's office, and the student health insurance vendor to coordinate enrollment and coverage. Enrollment has been consistent at approximately 1,400 students each semester.

International Student Health Insurance Coverage The Student Health Insurance Committee identified a need to provide an international health insurance product to UNM international students, who are required to obtain coverage. These students often purchase coverage from a number of separate carriers, often with varying coverage, and have experienced difficulties with filing claims and other administrative components of carrying health insurance. To better support these students, Macori, Inc., now provides a product for which SHAC can submit claims and students can enroll using the same avenues available to students for other student health insurance plans. This product was implemented in 2007-2008. For more information on the Insurance Programs and Committee, please see Appendix B: 2008-2009 Student Health Insurance Programs-selection Process.

Other Insurance Coverage SHAC was an approved provider for Lovelace, Presbyterian, and United Health Care (UNM Plan only) in 2007-2008. Students enrolled in one of these commercial insurance plans may choose a SHAC health provider as long as they are enrolled at UNM. SHAC bills charges directly to the health plans for the patient's visits and procedures.

6 CUSTOMER SERVICE I QUALITY OF SERVICES

Customer Service Student Health & Counseling continuously assesses and actively seeks input regarding health needs of students, and systematically obtains feedback for program development and evaluation. SHAC continuously evaluates operations for feedback about service. SHAC uses a UNM Student Voice web survey to ask patients for feedback on the health care they received. (A hard copy of the survey is available at SHAC as well.) Patients are e-mailed after they've been to SHAC asking them to fill out the online survey. Confidentiality is assured. Survey questions are changed periodically to elicit responses on various services and satisfaction levels. Overall, SHAC received very positive ratings in 2007-2008. 64% of students surveyed rated their overall experience at SHAC as "excellent"; and 29% rated their experience as "good." 77% of students surveyed said it was "very likely" that they would recommend SHAC to others. Survey results and suggestions for change are discussed and implemented where possible. See Appendix C: Results from Questionnaires & Surveys Used to Measure Constituent Input. The Student Health Advisory Group students and the student Peer Educators conducted a short survey at two SHAC health events on campus during fall2007. A total of207 students were surveyed about funding options for SHAC. Results of this survey were included in SHAC's 2008-2009 Application for Student Fee Funding that was submitted to the UNM Student Fee Review Board in December 2007. See Appendix C: Results from Questionnaires & Surveys Used to Measure Constituent h1put. New SHAC staff attend Quality Service training offered by the Office of Student Affairs. This has been instrumental in emphasizing the importance of quality service to patients and their parents as well as with campus departments and internal SHAC departments. Student employees are required to take an online quality service training when they are hired.

Quality Improvement A Quality Improvement (QI) Committee monitors services delivered throughout SHAC to ensure that they maintain excellence. Activities and studies in 2007-2008 included: • Administration: Reception Area review of charges to students' Bursar accounts; documentation of correct patient phone numbers/area codes; setup of QI log and numbering system for all QI studies. • Administration I Nursing: Consistency of nursing/billing documentation and captured revenues. • Nursing: Triage process in Walk-In Clinic. • Pharmacy: Prescriptive process for ADHD/ADD patients; adverse drug reactions; medication error review. • Medical Clinic: Medical migraine management; medical problem list flow sheet; Women's Health post-colposcopy follow-up; follow-up on patients with positive cervical chlamydia trachomatis infection; prescribing practices of narcotic pain medications through Walk-In Clinic. • Medical Clinic I Counseling Services: Management of ADHD. • Counseling Services: PO A-based survey of patient perceptions of Counseling Services intake process; effect of graduated fee schedule on client services and usage.

7 • Laboratory: Comparison of FA strep method vs. current rapid strep method; review oflost lab reports. SHAC continued to work towards accreditation by 2011 through AAAHC (Accreditation Association for Ambulatory Health Care), as well as compliance with HIPAA (Health Insurance Portability and Accountability Act) and FERPA (Family Educational Rights and Privacy Act). To work toward these goals, SHAC continued to review and implement new policies and procedures. Progress this year included: • The Safety Committee worked on issues involving safety procedures and fire safety training. See also Appendix D: Safety Committee-2007-2008 Summmy ofGoals & Responsibilities. • The Lab implemented a systematic review of quality control results this year for compliance with Laboratory COLA accreditation. • Policies were updated in the following areas: Allergy & Immunization, Blood/Body Fluid Exposure, Laboratory, Medical Records, Nursing, Practitioner Practice Guidelines, Radiology, Reception Area, and Walk-In Clinic.

Efficiency and Effectiveness All areas are reviewed and discussed throughout the year to develop ideas for increased efficiency and effectiveness. Patient care is our number-one consideration as well as support services to enhance the productivity and revenue at SHAC. The following activities/projects occurred in 2007-2008:

Department Name Change: "SHC" Becomes "SHAC" To ensure that the UNM community is aware that UNM students can access the Student Health Center (SHC) for both medical and counseling services, SHC staff and the Student Health Advisory Group discussed changing the name of the department in spring 2008. We decided to change the name to "Student Health & Counseling (SHAC)." We received approval for the name change from Eliseo Torres, Vice President of Student Affairs, on May 25, 2008. We feel the new name will be an effective way for the community to understand the integration of medical and counseling services at SHAC. We will address appropriate changes to UNM systems, as well as SHAC signage, publications, advertising, etc., in 2008-2009.

Infm·mation Technology A concentrated effort has been spent preparing Student Health and Counseling for a Group Practice Management and Electronic Medical Record (EMR) System. 111e objective of both software packages is to make the process of patient care more efficient. There were a number of requirements that needed to be met prior to re-issuing an RFP for software. • An IT Manager with experience implementing Group Practice Management and EMR software was hired in February 2008. • The hardware and software were evaluated, and the Pharmacy and Lab systems were migrated to a Windows 2003 server environment. The SHAC network infrastructure was upgraded to a Windows 2008 Environment.

Human Resources Staffing efficiency and funding are analyzed closely. As a staff member terminates a position, a thorough review of the position and its responsibilities and duties is completed. In many cases, a position is reclassified or not filled, and the job duties are distributed among existing staff. Efficiency ofjob

8

- __ .,_ ---~ - ·- responsibilities is also reviewed to detennine priorities and allocation of tasks. Student employees are trained and utilized whenever possible to assist staff with job functions. SHAC started using the new UNM Banner HR and Payroll online systems in spring 2008. Managerial changes in SHAC staffing in 2007-2008 included: • Linda Haakenson, RPh, Pharmacy Manager, retired in January 2008. Matthew Swift, RPh, became the new Pharmacy Manager in February 2008. • Shirlee James-Johnson, MPH, Health Education Manager, left SHAC in May 2008 to attend UNM Medical School. The position will be filled in the next fiscal year. • Amy Schum became the Manager of SHAC Information Services in February 2008. For a complete list ofSHAC staff, see Appendix G: Permanent Staff-Appointments and Separations.

Pharmacy Currently, computer software evaluates each prescription for proper dosing, medical appropriateness, allergies, and medical conditions. Workflow protocols have begun to be standardized to create efficiency, speed, and accuracy. Plans have been laid for FY 2008-2009 to incorporate an updated Windows-based computer system, which will include a point-of-sale cash register, scan verification system, and electronic signature pads. The Pharmacy continues to electronically bill third-party insurance groups.

Counseling Services Since the Student Health Center decided to change its name to Student Health & Counseling in May 2008, Counseling and Therapy Services (CATS) has changed its name to "Counseling Services." Counseling Services uses its acuity system to analyze patient care for urgent needs and access to care. Staffing and "high-demand" times are carefully evaluated to ensure adequate appointments are available. In addition, a psychiatrist works closely with the counseling and medical staff to coordinate treatment, prescriptions, and medical care.

Allergy & Immunization Clinic In spring 2008, the Allergy and Immunization Clinic extended its hours of operation, so that students can access the Clinic during the noon hour. Nursing schedules have been rearranged to accommodate this change.

Reception and Billing Areas The Business Operations focus this year was on continuous improvement of customer services for students. The areas targeted for improvement were insurance enrollment, billing, insurance pre-approvals, and follow-up on patient care. Success was seen in the following areas this year: • An automated download of student demographic information was developed between Banner and the SHAC Medical Management Software. It went into production in June 2008. • Two insurance positions were developed from existing Reception Area staff members. The plan is to focus on billing and collections with a future goal of expanding the number of insurance plans that can be accepted by SHAC. Process improvement in the Accounts Receivables policies and procedures has resulted in an A/R ofless than 39 days. There has been collaboration with the Quality Improvement Committee and Nurse Manager to review and respond to patient satisfaction surveys regarding quality improvement. An automated process has been developed for Needle-Stick Insurance. Over half of the departments that require the insurance have begun using the new system.

9 Radiology A full-time radiologist provides continual coverage in this area.

Medical Equipment I Office Furniture The following items were replaced this year to update old equipment or furniture: eight medical exam tables; ten office chairs in Counseling Services; and two suites of office furniture.

Facilities SHAC continues to employ student employees to assist with general repairs and maintenance of the facility. This reduces the cost to maintain the building, and repairs are done quickly. The Physical Plant is notified when more extensive work is required. There is a great need for facilities improvement based on the age of the building. Significant facility developments and improvements this year included: • New counter tops were installed in the Laboratory. The UNMH LoboCare Clinic for UNM employees relocated from its space inside SHAC to Medical Arts in July 2007. SHAC continues to offer blood-draw services for the LoboCare Clinic. • Massage Therapy Services moved out of their office space in Mesa Vista Hall in October 2007 to offices on the second floor ofSHAC (which were formerly occupied by LoboCare). This is a more convenient location for students and staff. Health Education offices moved out of SHAC and into the vacated Massage Therapy office space at Mesa Vista Hall in spring 2008. SHAC continues to collaborate with Student Affairs and campus master planners to plan for a new Student Health and Counseling building.

10

~~ ~..,..-/_,. --'"··· ------~ \ ~0

STUDENT PARTICIPATION

Student Health & Counseling strives to recruit a diverse representation of students and collaborates with them to expand their interests in health-related issues. Student groups provide a variety of health education programs and promotional activities. They also serve on various committees throughout the year. In addition, students are employed and trained throughout SHAC. Health Education and Prevention continued to provide leadership development training in public health for UNM students through the Peer Education Program and the Peer Consulting Services. The department worked closely with nine professors from a range of academic departments to provide three credit hours of field experience or internship to UNM students. The Peer Education Program and the Peer Consulting Services emphasized health education theoretical principles that were practiced, implemented, and evaluated to enhance student learning. In 2007-2008, Health Education staff trained 22 UNM students from a variety of educational backgrounds and interests, and provided 282 student-focused, theory-based group meetings and trainings throughout the year. These trainings/meetings included: an initial training of peer health educators (16 hours) and peer consultants (8 hours); one-hour weekly (peer health educators) and two-hour, bi-weekly (peer consultants) group meetings; practice presentations for peer health educators and practice client sessions for peer consultants; two individual advisor meetings per semester per student; and event planning and debriefing meetings. The Health Education Manager terminated her position at SHAC in May 2008. This position will be filled in summer 2008. Goals for the new Manager will include: expand collaboration with other UNM health groups, research current trends that affect college students, and assess the structure and goals of the SHAC Health Education programs. Below are highlights of the Peer Education and Peer Consultant programs for 2007-2008.

Peer Education Program The Peer Education Program offered field experience to I 2 undergraduate students who learned about preventative health issues in a supportive environment. Peer health educators created awareness of health issues by offering group presentations on a variety of health topics (e.g., sexual health, fitness/nutrition, stress/time management, alcohol/drug prevention, etc.) using PowerPoint and video production. They conducted 79 health education presentations at 37 different campus sites reaching a total of 1,451 UNM students with I 3 preventative health education curricula developed by the Health Education Manager and SI-IAC practitioners. Health Education staff and peer educators (in collaboration with 51 on-campus and community-wide organizations), coordinated eight nationally recognized health events on campus. In addition, Health Education tabled at various campus functions, reaching a total of 4,516 UNM students with preventative health information and resources.

Peer Consulting Services Peer Consultants were senior and graduate students who completed the majority of the coursework of their internship at SHAC under the supervision of the Health Education Manager. Peer consultants were trained to implement the Stages of Change Theoretical Model from contemplation to maintenance while working with students in one-on-one interaction to promote healthy life-style changes. In 2007-2008, ten students served as peer consultants who emphasized nutrition, fitness, and smoking cessation education

II and support. Peer consultants had 191 direct client contacts and 37 walk-in requests for support, information, and/or condoms. Peer Consulting Services highlighted resources targeting high-risk students by developing appropriate materials and working closely with other programs with similar goals. They developed 38 communication and marketing projects (flyers, fact sheets, table tents, brochures, resource guides, etc.) to reach out to UNM students. Materials were disseminated to the UNM community at various outlets including peer education outreach events and one-on-one meetings with students. For more information on Health Education programs, see Outreach & Education on page 17 and Appendix E: Outreach-Health Education.

Student Health Advisory Group (SHAG) Since the Student Health Center changed its name to SHAC this year, the Student Health Advisory Committee (SHAC) decided to change its name to "Student Health Advisory Group (SHAG)." SHAG consists of students, student government representatives, and SHAC staff. New officers are elected each year, and a total of 14 students served during 2007-2008. A student president oversees committee representation. Members make recommendations to SHAC administration regarding services, patient comments, health insurance, marketing, and policies. SHAG meets every two weeks during fall and spring semesters. Projects this year included: Tabling at the SHAC Health Fair to recruit students for SHAG and to survey students about student funding of SHAC services. For results, see Appendix C: Results from Questionnaires & Surveys Used to Measure Constituent Input. • Contributing input to SHAC administration regarding a name change for the department. SHAC sent the SHAG President and President Elect to the ACHA meeting in Orlando, FL, on June 3-7, 2008. They networked with other student health groups to get ideas for future projects.

Student Health Insurance Committee A Committee continues to be responsible for Student Health Insurance program evaluation and selection. SHAC strives to increase involvement of student groups in Committee activities. New benefits for 2008-2009 include the following: • Oral birth control reimbursement was raised to 80% on Plan A (and added to Plan B as a new benefit). The Pharmacy maximum was raised to $2,000 per policy year on Plan A. Physical Therapy visits increased to 15 visits inside SHAC on Plans A and B. For more information about the Student Health Insurm1ce Committee and the details of the insurance plan selection process, see Appendix B: 2008-2009 Student Health Insurance Programs-Selection Process.

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Training of Students SHAC staff provide training for students in health-related occupations. Students rotate training through SHAC from the following North Campus departments: Family Practice/Internal Medicine and Nurse Practitioners. fn addition, many students are employed during the year at SHAC. fn FY 2007-2008, 57 students were trained. They included: • Two Pharmacy Tech students • Six residents in Family Practice • Three residents in Women's Health • Five students working with medical records preparation, clinical assistance, administrative records management, building maintenance, and various special projects • Fourteen students in the Student Health Advisory Group • Twelve students in the Peer Educator Program • Ten students in the Peer Consulting Services • Five student employees in Health Education doing administrative work (e.g., Office Assistant, Peer Education Coordinator, and Graphic Designer) Medical residents (not included above) also rotate through the Dermatology specialty clinic.

13 STAFF DEVELOPMENT AND PERFORMANCE EVALUATION SYSTEM

Student Health & Counseling promotes staff development that enhances staff ability to implement the SHAC mission through the following activities: • Identizying staff development needs and offering pertinent educational solutions. • Encouraging staff to take UNM Continuing Ed classes to enhance skills used at SHAC and maintain education requirements for certification. A SHAC educational leave policy addresses guidelines, funding, and time allocation. • Participating in information sharing and meetings offered by the National Association of Student Personnel Administrators (NASPA) and American College Health Association. • Scheduling inservices at SHAC on various health issues and pertinent UNM departmental training. For a complete list, see Appendix F: Staff Continuing Education. • Providing Basic Life Support certification for MDs and mid-level practitioners. • Providing mandatol)' OSHA training for all new employees and annual retraining for Categol)' I staff. • Allowing medical practitioners to work with specialty consultants in Dermatology and Allergy to increase their knowledge of these areas. • Issuing appreciation certificates to staff and student employees at the end of their employment. Departmental meetings are held weekly with the medical providers, nurses, Counseling Services, and the Reception Area. Monthly departmental meetings are held with administrative staff and Pharmacy. A variety of topics and issues are discussed, including training for re-credentialing, etc. Several times a year, interdepartmental meetings are held to discuss specific issues that relate to various departments. These help to problem solve, adjust polices and procedures, and communicate pertinent topics to the staff. Each employee receives an annual perfonnance evaluation. All staff were evaluated in March 2008. Evaluations are used to facilitate discussions about accomplishments, and as a tool to integrate individual goals with organizational goals. Recommendations are made for improving skills and identizying areas that require management support such as additional training or to identitY tools needed to accomplish goals. SHAC management asked employees to provide feedback about supervisors. This infonnation was used to help set goals for supervisors and managers. SHAC has an extensive orientation system for new staff. When new employees are hired, a checklist is generated and various departmental supervisors are scheduled to meet with them. They are required to attend Quality Service training, computer training, and privacy/confidentiality training regarding patients. Employees are encouraged to submit documentation about fellow employees for exceptional teamwork or dedication to a project or assignment. Commendations are given to the employee, supervisor, and medical director, and are filed in the employee's personnel file. Employees are also praised when they receive a patient compliment on the patient satisfaction surveys. SHAC staff completed the following online training modules through UNM Leaming Central in Janual)' 2008: HSC Culture of Competence; and HSC Code of Conduct and Compliance. SHAC staff also completed a Preventing Sexual Harassment online training module in June 2008, which was mandated by the UNM Office of Equal Employment Opportunity for all UNM employees. For more information, please see Appendix F: Staff Continuing Education and Appendix G: Permanent Sta.ff-Appoinlmenls and Separations.

14 I I

.. ~· FUNDING

Student Health & Counseling receives 50% of its funding from student fees. SHAC applies for this funding yearly through the UNM Student Fee Review Board (SFRB). Each year, the SHAC Director presents the funding request to the SFRB and answers their questions. The balance of the budget is generated from eligibility/user fees and fees charged for ancillary services. Student fees are used to keep the charges for procedures and visits low to the students. SHAC is awarded a percentage of the student fees paid by each enrolled student. Thus, the total amount SHAC receives changes each year depending on the number of students enrolled. In FY 2007- 2008, SHAC received $171.58 per student. Funding annual staff salary increases as well as increases in medical costs continues to present a significant challenge for the organization.

Current Fiscal Status Due to declining enrollment, SHAC received about $150,000 less than the amount of fees allocated by the SFRB. Along with increases in medical expenses and pharmaceutical costs, SHAC experienced a loss of about $150,000. Due to salary increase requirements and continuing increase in medical costs, SHAC is expecting a loss of$300,000 in FY2007-2008. SI-IAC is no longer able to balance the budget by increasing our revenue to cover salary increases and maintaining other costs at a constant level. The Director has pursued implementing an SFRB policy that would tie the annual increase of SFRB funds to the UNM mandatory salary increase each year. We will continue to pursue this policy change. Other strategies are to analyze expenditures, revenue generated, and allocation of staff resources throughout the year. In addition to pursuing increased funding, ongoing efforts are made to reduce expenditures and maximize revenue. The following lists some of the major efforts made by SHAC in this area during fiscal year 2007-2008:

Methods Used to Reduce Expenditures Staffing and salaries are scrutinized carefully. While it's important to hire medically competent and experienced staff, there are challenges to be competitive with community salaries. When a position becomes vacant, we review the job description to determine if the same staffing position is still appropriate. The following staffing options were used to control costs this fiscal year: - Scheduling staff during "high-demand" times. - Encouraging leave during "low-demand" times. - Nine-month appointments for peak-demand utilization. - Scheduling on-call employees only when necessary. A QA Study was initiated to compare vendor pricing using state contracts and other vendors in the community. In every instance, we found that SHAC was taking advantage of the best price. SHAC will continue to review vendor contracts and medical and office supply purchases to determine if lower costs can be found. Medical supply inventories were reviewed for potential savings to SHAC. Inventory re-stock quantities and items carried were reviewed, and changes were made to decrease costs in this area. Invoices are reviewed to ensure the fees charged to SHAC for purchases are accurate. • Travel, licenses, and continuing education received very limited funding.

IS Methods Used to Maximize Revenue: • Medical Office Visit Fee Increases: Effective August 2007, SHAC increased the fee for a scheduled medical appointment to $15. To encourage students to schedule appointments whenever possible, SHAC increased the fee for a Walk-In Clinic visit to $20. Fees for counseling and psychiatric services were increased, particularly for longer-term services. • A cost-benefit analysis of each specialty clinic is performed periodically to determine if clinics should be held less, or eliminated, depending on demand and costs involved. Scheduling strategies were reviewed for scheduling alternatives as waiting lists increase for select clinics. • Third-party insurance billing and reimbursement processes continued to be analyzed this year. Processes to follow-up on Accounts Receivable were refined. SHAC will likely expand third-party billing contracts in the future. • The Pharmacy continuously reviews products and pricing. The Deficit Reduction Act of2005 has had a major impact on SHAC due to loss of discounts on pharmaceutical pricing. This has resulted in declining profits. It has become more difficult to keep prices below community rates, and we expect this to be a major challenge in the upcoming fiscal year. • Utilization of services is monitored closely. Reports are used to identifY services that need further review and follow-up. See Appendix A: Statistics-Utilization ofServices/Patient Contacts. Quality Improvement studies bring up areas that need improvement. See Quality ofServices on page 7. We continue to use no-show fees to discourage late cancellation of appointments or no-shows in order to increase availability of services to those that need appointments. A $20 fee is charged if a patient doesn't cancel an appointment by 3 pm the day before an appointment and does not show up for the appointment. Students can petition for a waiver if circumstances warrant it. The policy is printed in brochures and on appointment cards as well as posted throughout SHAC. The billing form is monitored and updated on an ongoing basis to maintain the accuracy of procedures performed and patient diagnosis. The fees for services and procedures are listed on the form so students can be informed about what charges to expect. SHAC is an approved provider for the Presbyterian Health Plan, United Healthcare, Lovelace, and the Student Health Insurance Plan. A key focus ofthe SHAC Marketing strategy is to raise student awareness about the services available to them at SHAC. A Marketing Committee discusses and plans for future events and areas offocus for outreach. See also Outreach, page 17 and Appendix H: 2008-2009 Strategic Goals. SHAC makes financial resources available for required growth or maintaining highly utilized services by: • Continuing to recommend standard fee increases to cover annual salary increases. • Considering alternative fee structures and evaluating appropriateness of user fees and fees for service. • Closely monitoring the third-party billing for insurance companies. This process has been improved this fiscal year resulting in timely follow-up and re-billing; improved coordination between the Pharmacy and Medical Services billing processes; and minimal loss of revenue due to billing delays. We have experienced decreased staff time due to redundant efforts, and have had a reduction in patient complaints due to timeliness of posting to student accounts.

16 OUTREACH & EDUCATION TO UNM STUDENTS/COMMUNITY

Outreach is important to educate students and the UNM community about services available at SHAC. SHAC provides training, group presentations, and tabling at events to support both the campus community and the external community. Activities this year reached UNM students across varying academic disciplines, as well as faculty, resident advisors, parents, and other student and external organizations. SHAC organized (and/or participated in) 256 outreach events, reaching a total of 19,547 individuals. See Appendix Efor detailed information on outreach activities. Listed below is summary information about SHAC outreach and interactions with the community:

Committee Participation for SHAC Director Beverly Kloeppel, MD, Director, served on the following committees during 2007-2008: • Chair, UNM Student Accident and Illness Insurance Committee • Member, UNM Emergency Management Committee • Member, HSC Smoke-Free Environment Committee • Member, UNMHinfection Control Committee • Member, UNMH Occupational and Environmental Health Committee • Member, UNM Greek Task Force • Member, UNM Student Affairs Assessment Committee • State Representative, Southwest College Health Association

Commendations From Campus Community • SHAC was voted best healthcare service in the Daily Lobo's "Lo Mejor" student survey in fall 2007 and spring 2008. • Counseling Services received UNM's an11ual "Best Workgroup" award from the Provost's Committee for Staff in April 2008. • Natahnee Winder, Peer Education Coordinator, was honored with the "Student Employee ofthe Year" award by the UNM Graduate Task Force-Student Engagement Committee in April 2008.

Academic Support SHAC was involved in multiple activities this year to support UNM academic programs. Total support activities included 62 events with individual contacts of 1,062. Medical staff spoke to students in a Consumer Healthcare class about healthcare options on campus. Counseling Services supported student groups after student suicides or other student deaths. (These groups included International Students, Spanish class students, and CAPS students.) Health Education provided presentations on a variety of topics to academic classes. Topics included: sex on campus, eating disorders, binge drinking, nutrition, time management, stress management, suicide prevention, and nutrition for fitness.

17 Campus and Community Support SHAC staff participated in the following campus events: Alternative Transportation Day, UNM Road to Wellness Health Fair, Valencia Campus Health Fair, and Welcome Back Days. Students from the University of St. Francis Department ofPA Studies were oriented to services at SHAC. In response to faculty concerns about the Virginia Tech campus-shooting incident last year, Counseling Services staff worked with Student Affairs, OSET, Dean of Students, CARS, and UNM Police to implement a Faculty Intervention Team (FIT). Effective this year, faculty can call 277-SAFE to access a Counseling Services counselor for assistance when dealing with troubled or potentially violent students. SHAC participated in 23 events and/or interdepartmental meetings, and reached a total of2,202 individuals. In addition, flu-shot clinics were offered at a variety of Main and North Campus locations in fall 2007. 1,500 people were immunized against influenza.

Recruitment Efforts SHAC participates in UNM recruitment efforts by sharing information about SHAC services and resources. This year, events included African American Student Day, Explore UNM Information Fair, Junior High Scavenger Hunt, Star Scholar Day, and Native American Health Science Day. Potential students learn about SHAC medical services, counseling services, insurance plans, and health education opportunities. SHAC participated in nine recruitment events. The total number of contacts was 594.

Education and Promotion of Services SHAC participated in I 6 I events and activities to educate the community about SHAC services and to provide education on a number of topics important to students. Medical and administrative staff provided information about immunization requirements, insurance policies and options, travel health planning, preventative health care, Women's Health, SHAC resources, etc. Counseling Services offered workshops to students on Anger Management, Text Anxiety, Keys to Academic Success, and Focused Awareness. Health Education staff and students provided information to student groups on a variety of health topics. This area is our largest area of focus, reaching a total of 15,656 individuals.

SHAC-Sponsorcd Campus Events SHAC Health Fair, September 5, 2007: Students and staff learned about wellness and disease prevention. Health screenings were offered, and local businesses donated prizes. Other campus organizations participated. This was a successful marketing promotion of SHAC services. Health Education staff and student peer educators sponsored the .following campus events this year: - National Health Ed Day, Oct I 0, 2007 - Safe Spring Break, Mar 12, 2008 Red Ribbon Day, Oct 24,2007 - National Cancer Awareness Day, Mar 26,2008 American Diabetes Day, Nov 7, 2007 Sexual Assault Awareness Day, Apr 9, 2008 Great American Smokeout, Nov I 5, 2007 Mental Health Day, Apr 23, 2008

Additional Activities and Projects for 2007-2008 Publications: Peggy Spencer, MD, answered students' questions in a Daily Lobo column called "Ask Dr. Peg." Topics covered this year included: HIV testing, anxiety, cold prevention, vaginal discharge, vitamins, sleep, UTis, TMJ, emotional health, sexual health, drug abuse, and secondhand smoke. Some of her columns also appeared in the UNM Parent Relations online newsletter.

I8 Peer Consultants created flyers and brochures that promoted health awareness and PC services. Topics included: stress management, sexual health, smoking cessation, nutrition, and fitness. The Daily Lobo quoted SHAC staff about the following topics: smoking cessation, SHAC Health Fair, Health Education Day, student fees, birth control costs, STI testing, staph infections, stress and anxiety, Counseling Services, sexual health, condoms, universal health care, and substance abuse. SHAC services/events were promoted in a variety of media, including: Daily Lobo, Student Affairs UPDATE newsletter, SUB TV monitors and campus mall LED monitor, and UNMToday. • Orientations focused on a variety ofUNM groups, including: Freshman Students and Parents, Graduate Students, International Students, Law School, Medical School, Transfer and Non­ Traditional Students, and College Enrichment Program. • Promotional Banners: SHAC implemented a new hanging system this year to reduce damage to building banners. New colorful banners were ordered and displayed to promote services. • Positive patient comments were posted in the SHAC Reception Area. • Student Affairs ran an ad in the UNM Visitor's Guide, listing all OSA departments, including SHAC. • SHAC continued to send flyers and e-mail messages that promoted SHAC events and services to a variety ofUNM staff/departments, as well as UNM student groups. SHAC posted flyers at SHAC, SUB, Johnson Center, and in rest rooms in various buildings on main campus. • The SHAC Marketing Rep. attended the Student Affairs Marketing User Group meetings this year.

Web Page Services, announcements, and events are listed on the SHAC web site. Students and staff can refill prescriptions by e-mail. Online orientations are updated to educate students about the Student Health Insurance plans. Students can fill out the following forms online: Health Ed Field Experience application, No-Show Petition, and the Patient Satisfaction Survey. Other forms are available for printing. Students can e-mail questions about SHAC services. As e-mail is not secure, SHAC does not reply to confidential health questions; individuals are asked to call SHAC or to contact a health provider in their area. The following web enhancements occurred in 2007-2008: • New Design: The web site was redesigned in May 2008 using the template established by Communication & Marketing. To reflect the department's new name, ITS assigned SHAC a new virtual host name: shac.unm.edu. They set this up so that links to the old URL (www.unm.edu/~shcl) will be directed to the current info on the new site. The new URL is included on all publications. • Health Information: SHAC added a link to a health Q and A resource called Go Ask Alice!, which is produced by Columbia University. The Alice! Program is supported by a team of Columbia University health professionals, along with information and research specialists from health-related organizations worldwide. We feel this is a good informational resource for UNM students. The SHAC web site states: "Go Ask Alice! provides health information and should not be considered specific medical advice, a diagnosis, treatment, or a second opinion for health conditions." Students are encouraged to schedule an appointment at SHAC or with a health provider in their area. • The SHAC Marketing Rep. attended the Student Affairs Webmaster Group meetings this year.

Violence Prevention Efforts • Collaborations: SHAC staff gives input to the UNM Campus Safety Committee. Counseling Services works with Dean of Students and Campus Police re: campus incidents of violence. 19 Counseling Services worked with several campus organizations to implement the Faculty Intervention Team this year. For information, see Campus and Community Support on page 18. SHAC maintains a relationship with the Rape Crisis Center as well as the Sexual Assault Nurse Examiners (SANE) program in Albuquerque. • Acts of Kindness Week, Feb. 2008: The Human Dignity Committee wrote notes of appreciation to SHAC staff and students. SHAC promoted kindness in campus marketing efforts. • Sexual Assault Awareness Day, April9, 2008: Health Education sponsored this event for the campus community. • KOAT TV interviewed Hany Linneman, Counseling Services Director, re: violence on college campuses. • Presentations: Counseling Services offered workshops on anger management and bullying, and Health Ed offered programs on date rape, alcohol/drug awareness, suicide prevention, and stress management. • Stress Management: SHAC offers massage therapy services for students, staff, and faculty. • Staff Safety: SHAC Management e-mailed staff about securing valuables and personal items. See also Appendix D: Safety Committee-2007-2008 Summwy ofGoals and Responsibilities.

Cultural Awareness Efforts SHAC reviews, evaluates, and enhances policies and practices that will promote and support the cultural competence of all individuals with respect to race/ethnicity, national origin, gender, age, sexual orientation, disability, religion, or other identity. • Accessibility: - SHAC complies with ADA regulations and is accessible to the disabled student. SHAC meets periodically with the Accessibility Resource Center, disabled student organizations, and other UNM groups to identify the needs of disabled students. SHAC participates in the UNM Committee for Students with Disabilities. SHAC provides educational materials that are specific to diverse peoples, as well as to issues related to sexual orientation. Some of the SHAC staff are fluent in other languages (e.g., Spanish, Navajo, and Tagalog). SHAC continues to increase the volume of written information available in Spanish. On-campus interpreters are used when necessary. - Accessibility Resource Center provides resources for the print impaired. SHAC has a TTY (telephone text) machine at the Reception Area so people who are deaf, deaf-blind, hard of hearing, or speech impaired can access SHAC. Information is available on the SHAC web page. • Other Collaborations: SHAC maintains a liaison with Albuquerque Indian Health Services to interface with healthcare delive1y for Native American students who use SHAC. SHAC meets with minority student program leaders to assess program development needs. Hiring Practices: Staff recruitment is consistent with Affirmative Action and Equal Employment policies and with UNM's goal of hiring under-represented groups. • Student Recruitment/Outreach: SHAC participates in student recruitment programs to market SHAC services. SHAC provides health care to special groups brought to campus for recruitment purposes. SHAC offers International Student Orientations to educate students about healthcare options and student health insurance. Outreach and health education presentations and meetings were scheduled for a variety of groups in 2007-2008, including: African American Student Services; American Indian Student Services; and Native American Health Science Society.

20 • The SHAG Human Dignity Committee (HOC) works to increase staff and student awareness regarding the role that human dignity plays in patient care. Projects for 2007-2008 included: Holiday Traditions, October-December 2008: Displays throughout the main lobby acknowledged a variety of world religions and holidays. During fall '08 finals week, the HDC hosted three holiday receptions for students and staff. Diversity Bulletin Boards: James VanDerZee art; International Children; Martin Luther King; and Material World. A "Where are you from?" world map is posted in the lobby for patients. UNM HR Worksite Wellness Mini-Grant: Dr. Peggy Spencer applied for (but did not receive) a grant to fund an inservice on "Humor in the Workplace" for SHAG staff. • UNM/Community Diversity-Related Events: SHAG staff tabled and/or participated in African-American Student Day, Albuquerque Diversity Leadership Forum, and Native American Health Science Day. For a demographic breakdown ofSHAC patients by gender and ethnicity, please see Appendix A: Statistics-Demographic Summary.

Other Outreach Efforts • Collaborations: Central New Mexico Community College: In 2007-2008, SHAG started to see CNMCC students in the Walk-In Clinic for evaluation of acute issues, travel health, colposcopies, X-rays for orthopedic issues, and specialty referrals. We accept referrals for students who attend CNMCC due to unavailable courses at UNM, and who have a memo of agreement with UNM Financial Aid Office. This is done in collaboration with the CNMCC Student Health Center. Medical staff collaborates with COSAP on smoking cessation programs for students. - SHAG continued to provide colposcopic support for the overflow of patients in the UNM HPV (Human Papilloma Virus) Research study on campus. Dr. Cosette Wheeler, Professor of Molecular Genetics and Microbiology, oversees the study. SHAG responds to UNM needs by meeting student, faculty, and residence life requests for Health Education and medical information programs. SHAG staff coordinates services with referrals to and from EHPP and Recreational Services. SHAG interacts with other divisions of Student Affairs for the purpose of better understanding student needs with implications for service delivery and collaboration. - SHAG responds to academic department requests for consultation and crisis intervention. - SHAG works closely with International Programs, Graduate and Professional Student Association, Associated Students ofUNM, and Health Sciences Center for input, implementation, and orientation of the Student Health Insurance Plan. - SHAG works closely with North Campus programs on the enrollment and implementation of the Blood and Body Fluid/Needle-Stick Insurance Plan. - HR Worksite Well ness Mini-Grant: Christine Jaramillo, Administrative Assistant, worked with College of Nursing this year on the implementation of a UNM staff walking exercise program. • The following staff and SHAG students attended the American College Health Association (ACHA) conference in Orlando,_FL, on June 3-7,2008: Monica Avila, Rena Covell, Beverly Kloeppel, Barbara Krause, and David Medrano. • In December 2007, SHAG collected food for the Roadrunner Foodbank, and raised $350 to help impoverished families through the Heifer International Program.

Please see also AppendL~ E: Outreach. P.\ANNREP\07·08\AR_0708.doc

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APPENDICES STATISTICAL REPORTS Appendix A:

Statistics Utilization of Services/Patient Contacts Patient Contacts Graph Demographic Summary Counseling Services: Access Time Based on Acuity UNM Student Health & Counseling (SHAC) UTILIZATION OF SERVICES/PATIENT CONTACTS

For a breakdown on SHAC patient contacts for the last five years, please refer to the attached Student Health & Counseling Patient Contacts Graph

Summary: SHAC had 103,732 total patient contacts in FY 2007-2008. 35,058 were patient visits; 48,217 were auxiliary services; and 20,457 were telephone contacts.

Contacts/Phone Calls: Phone calls are tracked separately since they save patients' time by not having to make follow-up appointments. Since phone calls can take substantial time for a practitioner, they continue to be included as "contacts." The amount of phone calls increased by 1.1% from fiscal year 2006-2007.

Medical Visits: Patient visits for medical services reflect an overall decrease of 4.9%. There was some shifting between areas. Consultant visits declined by 27%, due primarily to the discontinuation ofthe Orthopedic Clinic.

Counseling Services: Counseling Services increased patient contacts by 5.1%

Auxiliary Services: Contacts decreased slightly for Jab and radiology, and by -21.9% in Pharmacy. These auxiliary services were all impacted by the UNM LoboCare Clinic moving out of its office space in SHAC in July 2007. The Pharmacy continues to be affected by the increase in pharmaceutical costs due to the Deficit Reduction Act of2005. The American College Health Association has made some efforts at the national level to initiate legislation to restore previous pricing levels to Student Health Centers; however, this has met with little success at this point. Unless some relief can be achieved in this arena, the declines that have been experienced in pharmacy revenue and volume will continue. Lower Laboratory volume is affected by medical visits along with increases in laboratory test costs, which often results in a decline in volume since students 'may choose not to have tests when prices become too expensive.

Health Education Services: Health Education increased contacts by 21.9%. This is a combination of peer consultant contacts and massage therapy contacts.

Outreach: There was a decrease of -8.6% in outreach contacts from 2006-2007, due mostly to a decline in the events in the Health Education Program. This decline was due to a shift in focus toward specific educational programs, and a shift in resources toward expansion of electronic educational data materials. Medical Services Insurance outreach reflected a slight increase from last fiscal year. Counseling Services experienced increases in outreach, due mostly to increased efforts at the SHAC Health Fair and the UNM Welcome Back Days events.

For outreach/educationatprograms offered to SHAC student grmps and University students, see Appendix E: Outreach. P:\A.NNREP\07..08\Utilization 070S.doc UNM Student Health and Counseling PATIENT CONTACTS %change from 06-07 2003-04 2004-05 2005-06 2006-07 2007-08 to 07-08 Physicians 3,829 4,008 4,326 4,612 4,465 -3,2% Women's Health 3,697 4,213 2,866 2,904 3,077 6.0% Counseling Services 7,343 6,726 6,752 6,830 7,180 5.1% Walk-In Clinic 12,948 12,363 12,430 12,189 11,447 -6.1% Consultants 896 1,222 1,300 1,131 825 -27.1% Health Ed (excludes Outreach) 1,052 1,145 988 805 981 21.9% Allergy and Immunization 4,379 5,164 4,601 5,642 6,514 15.5% Physical Therapy 934 1,007 702 754 569 -24.5% Total Patient Visits 35,078 35,848 33,965 34,867 35,058 0.5%

Laboratory (Total Tests) 18,541 18,121 17,600 17,041 16,613 -2.5% Pharmacy (Total Prescriptions) 38,339 37,043 37,916 37,206 30,498 -18.0% Radiology (Total X-rays) 989 917 1,154 1,112 1,106 -0.5% Total Auxiliary Contacts 57,869 56,081 56,670 55,359 48,217 -12.9%

Phone Calls 17,785 17,836 17,647 20,229 20,457 1.1%

Total SHAG Contacts 110,732 109,765 108,282 110,455 103,732 -6.1%

UNM STUDENT HEALTH & COUNSELING STUDENT CONTACTS 70,000

60,000

50,000

40,000

30,000

20,000

10,000

0 2003-04 2004-05 2005-06 2006-07 2007-08

• Auxiliary Services • Total Patient Visits • Phone Calls J

P:\ANNREP\0708\Pt Contacts 0708.XLS UNM Student Health & Counseling (SHAC) Demographic Summary

%Change UNM Spring 2005-06 2006-07 2007-08 06-Q7 to Number Percent Number Percent Number Percent 07-QB '08 Enrollment*

Total Individuals Seen 8,887 9,225 7,601 -17.6% 24,092 Gender: Female 5,658 63.67% 5,826 63.15% 4,756 62.57% -18.4% 56.9%1 Male 3,229 36.33% 3,399 36.85% 2,845 37.43% -16.3% 43% Ethnicity: American Indian 225 2.53% 307 3.33% 285 3.75% -7.2% 6.17% Black 156 1.76% 222 2.41% 181 2.38% -18.5% 2.9% Asian 232 2.61% 320 3.47% 268 3.53% -16.3% 3.88% Hispanic 1,715 19.30% 2,198 23.83% 1,806 23.76% -17.8% 30.81% White (Non Hispanic) 3,095 34.83% 3,884 42.10% 3,264 42.94% -16% 48.56% Not Indicated 3,464 38.98% 2,294 24.87% 1,797 23.64% -21.7% 7.68%

Shown above is the demographic analysis for 2005-2006, 2006-2007, and 2007-2008. This chart represents the gender and ethnic breakdown for Student Health & Counseling patients. The far right column shows the UNM Spring 2008 enrollment statistics for comparison. This year we smv 17.6% less individual patients than last year. We see more females than males, but that is common in any health facility.

*Spring '08 enrollment data taken from UNM Office ofthe Registrar Official Enrollment Report: http://www.unm.edu/-unmreg/stats.html

P: IANNREP\07-08\Demograp!Jic Summary 0708.doc

E JD UNM Student Health and Counseling Counseling Services '07 -'08 Length of Time for Access to Care Based on Acuity

Withln24 Wilhln48 Within! Withln2 Wlthin3 Withln4 Wlthln5 S+weeks %of total Total# seen Acuity Fiscal Year hours hours week weeks weeks weeks weeks Yes, ER 07/08 94% 4% 1% 1% 7% 67%

Yes, ER 06/07 78% 3% 11% 5% 2% 1% 10% 94 Yes, ER 05/06 86% 5% 5% 2% 1% 1% 9% 83 Yes, ER 04/05 81% 3% 11% 2% 1% 1% 1% 9% 93 Yes, ER 03/04 85% 4% 11% 1% 9% 84 Yes, ER 02/03 88% 6% 5% 1% 9% 83 Yes, ER 01102 90% 2% 7% 1% 9% 87 Yes, ER 00/01 90% 2% 4% 2% 1% 9% 89 Yes, ER 99/00 82% 7% 4% 4% 2% 6% 45 Yes, ER 98/99 82% 3% 7% 8% 59

Yes 07/08 76% 4% 13% 4% 2% 1% 20% 186 Yes 06/07 46% 8% 25% 9% 2% 1% 30% 289 Yes 05/06 47% 12% 32% 6% 1% 1% 35% 337 Yes 04/05 43% 16% 32% 7% 2% 0% 0% 31% 303 Yes 03/04 43% 14% 35% 6% 1% 0% 31% 279 Yes 02/03 47% 8% 33% 9% 1% 1% 35% 317 Yes 01/02 45% 14% 32% 6% 1% 36% 339 Yes 00/01 43% 10% 34% 10% 1% 1% 1% 33% 325 Yes 99/00 30% 9% 44% 14% 2% 1% 1% 11% 236 Yes 98/99 43% 16% 36% 3% 1% 0% 1% 30% 232

No 07/08 22% 7% 42% 24% 3% 1% 1% 73% 695 No 06/07 32% 5% 30% 25% 6% 1% 1% 60% 571 No 05/06 42% 10% 37% 9% 1% 0% 0% 57% 556 No 04/05 43% 12% 33% 9% 1% 0% 0% 0% 60% 593 No 03/04 37% 11% 41%' 9% 1% 0% 0% 1% 60% 545 No 02/03 35% 12% 38% 11% 2% 1% 1% 1% 56% 509 No 01/02 33% 14% 39% 12% 2% 1% 55% 513 No 00/01 28% 12% 42% 13% 2% 1% 1% 1% 59% 586 No 99/00 16% 12% 51% 16% 3% 1% 1% 1% 64% 489 No 98/99 32% 14% 43% 8% 3% 1% 0% 0% 62% 480

Totals 07/08 38% 6% 33% 18% 3% 0% 1% 99% 948" 06/07 41% 6% 28% 19% 5% 1% 0% 100% 954" 05/06 48% 10% 33% 8% 1% 0% 0% 100% 976" 04/05 47% 12% 31% 8% 1% 0% 0% 0% 100% 989" 03/04 43% 11% 36% 7% 1% 100% 908" 02/03 44% 10% 33% 9% 2% 1% 100% 909" 01/02 43% 13% 33% 9% 2% 100% 939" 00/01 38% 11% 36% 11% 2% 1% 1% 1% 100% tooo• 99/00 24% 11% 46% 15% 3% 1% 1% 100% no· 98/99 40% 14% 38% 6% 2% 0% 0% 0% 100% 771" The chart above shows the percentage of patients In 3 acuity categories who were seen within the time frame established for care: YES, ER -The student Is seen as EMERGENT and should be seen within 24 hours. YES - The student's problems are seen as important and the student should be seen within 5 working days. NO .. The student's problems are routine and our standard Is no more than a 2-week walt for an appointment. -rhts #reflects only the total or new patcents, plus patients reot3nlenng service after 3-6 months lapse. Students In continuous care over the year are not included. p·lanrnp'()7.Q8\CATSAwr,070e.m Appendix B:

2008-2009 Student Health Insurance Programs: Selection Process )3)

UNM Student Health & Counseling (SHAG) 2008-2009 Student Health Insurance Programs-Selection Process Submitted by Beverly Kloeppel, MD

Student Health and Counseling (SHAC) initiated a collaborative process this year for the review of the Student Accident and Sickness Insurance Program for the 2008-2009 policy year. The process resulted in the following outcomes:

1. Formation & Membership of 2008-2009 Student Health Insurance Committee: Students and staff were recruited to serve on the Student Health Insurance Committee through several means. Throughout the year, when students came forward with complaints about the vendor or the policy content, they were asked to serve on the Committee. Advertisements were placed in the Daily Lobo in Fall 2007 to solicit student volunteers. Signs were posted at SHAC. Several announcements were e-mailed to the following: Law Schoollistserv, President of ASUNM, President ofGPSA, Student Activities Office, Medical School, College ofNursing, Occupational Therapy, Physical Therapy, Department of Pathology, College of Pharmacy, Dental Hygiene Program, Physician Assistant Program, and Health Sciences Center. In addition, the Directors in the Office of Student Affairs and all members of last year's Student Health Insurance Committee were also notified. Students and staff members involved in the International Student Program were also recruited. The Chairperson for the Committee was Beverly Kloeppel, SHAC Director. Members of the 2008-2009 Student Health Insurance Committee attendees included: Jo Antreasian, LPN, Student Health and Counseling Sara Araujo, Graduate Assistant, Institute for Public Health Chris Bickford, Student, Teaching Assistant, Biology Edwina Chavez-Salazar, Office of Graduate Studies Rosella Clifford, Associate Director, Student Health and Counseling Eve Espey, Associate Dean of Students, School of Medicine Abdullah Feroze, Student, College of Arts & Sciences Amy Frederick, Nurse Manager, Student Health and Counseling Heather Greene, International Programs Representative Alex Theodore Huppertz, Student, School of Engineering I

2. Meeting Dates: Each meeting has detailed minutes that are available upon request. November 13,2007 December 5, 2007 February I 3, 2008

3. E-Mail Correspondence: Additional plan information, policy selection feedback from Committee, and final selection voting were conducted via e-mail correspondence with the Committee. Detailed e-mails and responses are available upon request. 4. Summary of Committee Meetings:

Meeting on November 13, 2007: Rosella Clifford reviewed changes to the 2007-2008 policy. She discussed the following: Increase in plan maximum from $30,000 to $50,000. Pharmacy coverage decrease from 60% to 50%. Physical Therapy removal of post-surgery limitation outside SHAC; and cap to 10 visits per injury.

Rosella discussed the enrollment numbers for the policy in 2007-2008 to date. Dr. Kloeppel asked the students in the group to discuss their concerns with the policy. Concerns expressed were: I 0-visit limit for Physical Therapy; consider removing it at SHAC. Increased pricing on oral contraceptives and suggested change in the reimbursement for contraceptives to 80%. Also, add coverage for Plan B. Pharmacy benefit should not be further eroded from the 50% coverage, and consider taking benefit back up to 60% or no cap. Consider mail order for pharmacy. Consider co-payment system instead of % reimbursement. Should CNM students use UNM SHAC7 Should CNM students be added to the plan? Should SHAC look at developing a large pool with other Universities in the State to try to get better pricing? Price and coverage of the policy; community alternatives? Reimbursing HPV vaccine at I 00%. Increase the number of specialists at Student Health and Counseling. Dr. Kloeppel suggested we take these issues back to Macori (insurance company) for pricing.

Meeting on December 5, 2007: The information was received and discussed at this meeting. Dr. Kloeppel gave the Committee a few minutes to review the attachments and then introduced the items for discussion. Review of Student Feedback from Insurance Issues Log: The log was initiated to help record student concerns. Student concerns resulted in Referral Form changes. Otherwise, no major issues were identified by students. Pooled Purchasing Follow-Up: Tom Weeks from UNM Purchasing Department invited Student Health and Counseling to speak to a meeting of State Institutions about pooling efforts to purchase student health insurance. The group agreed to explore these issues with other health centers in the state. Utilization information was discussed. An initial estimate of74% loss ratio was presented. Pharmacy cap data has been requested from Macari. Further decisions were deferred until cost estimates are available on requested benefit changes.

Meeting on February 13, 2008: Dr. Kloeppel reviewed proposed state legislation requiring University students to have health insurance coverage. Discussion of proposed policy benefit changes: Chris Bickford suggested that the Committee consider an increase in the pharmacy cap to $2,500 or $3,000. The oral contraceptive benefit for Plan A was discussed. The Committee recommended that we consider the increase to 80% from 50% reimbursement. It was agreed that we would pursue asking for this benefit as part of the negotiation, without an increase in premium. Plan B Oral Contraceptive benefits were discussed, and the Committee agreed to request the benefit reimbursed at 50%. The PT benefit was discussed at an increase of I% to the plan. When asked how many students had brought up this issue, the Committee weighed requesting this item against requesting the pharmacy

2 cap. The data indicated that the phannacy cap would affect at least 3& students. The committee agreed to hold on making any changes to the PT benefit this plan year. The Committee agreed to review the information and vote via e-mail on plan benefits and thus save everyone time, instead of attending a meeting. We will send the information to all committee members, thus giving those participants who are not able to attend the meetings an opportunity to vote.

5. Policy Benefit Addition Evaluation:

After the costs of benefit changes were e-mailed to committee members, voting was conducted by e-mail. The following table summarizes the results:

PlanA PinnA PinnA Phcy Phcy Phcy PinnA Plan n Plan n Increase Increase Increase PlanA Phcy Phcy Phcy Cap to Cap to Cap to Phcy No one' one' one' Cmnmittce Member $2,000 $2,500 $3,000 Cap 80% 50% 80% Rosella Clifford I I I Sharon Scaltrito I I I I

Eve Es~e~ 1 I Kileen Mitchell I I 1 Chris Bickford I I I

Berl~nn Youngblood 1 1 I Matthew Swift I 1 I Heather Greene I I I Deborah Kiefher I I I Ha!!,Y Linneman I I I

Am~ Frederick Jo Antreasian I I 1 Edwina Chavez-Salazar I I Beverly Kloeppel 1 1

12 0 0 0 12 5 8

'OBC =oral birth control

3 Based on the vote, the following changes were made to the 2008-2009 policy:

PlanA 2007-2008 Policy 2008-2009 Policy Premium Cost: Premium Cost: Premium Cost: Annual ~1,371 ;Jil,412 Fall ~617 :))636 Spring/Summer ~836 $861 Summer p;289 $298 Monthly Installment (annual) ~159 $164 Policy Maximum ~50,000 maximum per accident or 50,000 maximum per accident or ickness ickness Pharmacy Benefit 50% of allowable charge, up to 0% of allowable charge, up to S1,500 maximum per policy year ~2,000 maximum per policy year. Oral birth control 80/20% Physical Therapy $2,000 max per plan year; or tO-visit ~2,000 max per plan year; or 10-visit limit per accident or sicl

Plan B Premium Policy Maximum

Pharmacy Benefit

Physical Therapy 2,000 max per plan year; or 10-visit 2,000 max per plan year; or tO-visit limit per accident or sickness, limit/per accident or siclmess (15 (whichever comes first); 50% outside inside SHAC); whichever comes first. SHAC post-surgery limitation removed.

250,000 Lifetime Max

1,000,000 Lifetime Max

International Student Plan Premium Policy Maximum

Polic Benefits Eligibility

p.\nnnrcp\07-08\insurnnce summary 2008·2009 policy,doc 4 133

Appendix C:

Results From Questionnaires & Surveys Used to Measure Constituent Input - Fall 2007 Funding Survey - 2007-2008 Patient Satisfaction Survey UNM Student Health & Counseling (SHAC) Fall 2007 SHAC Funding Survey

The Student Health Advisory Group students and the student Peer Educators conducted a short survey at two separate SHAC health events on campus during fall 2007. A total of207 students were surveyed about funding options for Student Health & Counseling. The results of this survey were included in SHAC's 2008-2009 Application for Student Fee Funding that was submitted to the UNM Student Fee Review Board in December 2007. The following were the survey results:

Funding for Evening Hours

Question (N=207) Yes No Would you be willing to pay $14.00 per year 120 (58%) 87 (42%) in additional Student Fees for the SHAC hours to be extended to 6:30 pm? The $14.00 increase in student fees was an estimate ofthe cost of supporting current programs without a visit fee increase in2008 and expanding services to 6:30pm. Although the majority of students would like to see extended hours, the financial aspects of maintaining current programs in the setting of decreasing enrollment with increasing demands on student fees are challenging enough without the added costs of extending hours.

SHAG Funding: Increase in Visit Fee vs. Increase in Student Fees

Which statement matches best with your philosophy regarding Student Health & Counseling funding? (N=207)

I prefer that students pay an additional $5.00 for each visit to SHAC, 69 (33%) rather than each student pay $6.50 per year more in Student Fees.

I prefer that each student pay $6.50 per year additional Student Fees, 138 (67%) rather than have students pay an additional $5.00 for each visit to SHAC.

Since SHAC is a health service subsidized by student fees, decisions regarding funding always come down to the fundamental question of whether increasing costs of health care should be covered by increasing the cost to every student (student fees) or borne only by students who utilize the services (user fees). This survey does indicate that students would rather pay more student fees as a group than pay higher visit fees when they use SHAC.

1':\ANNREI'\07-08\Survcy Rcsults\Funding Survey Fall 07.doc J&<'

UNM Student Health & Counseling (SHAC) Patient Satisfaction Survey Summary: July 1, 2007 -June 30, 2008 SHAC uses a Student Voice web survey to ask patients for feedback on the health care they receive. A print version of the survey Is also avallable at SHAC. The total number of surveys collected for 2007-2008 was 275. (Note: 56 people completed the first two questions of the survey only.) I. How often have you been to SHAC? 1. Level of agreement with statement: Walk-In/Urgent Number=275 Care staff was friendly and helpful. 1 time: 56=20% Number=84 2-5 times: 94=34% Strongly Agree: 57=68% 6 or more times: 125=45% Agree: 15=18% Neutral: 11=13% 2. Which department{s) were you seen In on your vlslt{s)? Disagree: 1= 1% Check all that apply. Strongly Disagree: 0=0% # of Respondents=275 I # of Responses=501 Following percentages are based on # of responses: 8. Level of agreement with statement: Women's Health General Practice: 128=26% staff was competent and knowledgeable. Walk-In/Urgent Care: 90=18% Number=77 Women's Health: 88=18% Strongly Agree: 56=73% Counseling Services: 40=8% Agree: 17=22% Health Education: 7=1% Neutral: 3=4% Lab: 49=10% Disagree: 1=1% X-Ray: 24=5% Strongly Disagree: 0=0% Physical Therapy: 13=3% Massage Therapy: 15=3% 9. Level of agreement with statement: Women's Health Allergy & Immunization: 47=9% staff was friendly and helpful. Number=77 Strongly Agree: 59=77% Below are questions rating some of the SHAC services. Agree: 14=18% 3. Level of agreement with statement: Instructions my Neutral: 1=1% provider gave me regarding follow-up care were clear. Disagree: 2=3% Number=119 Strongly Disagree: 1=1% Strongly Agree: 83=70% 10. Level of agreement with statement: Counseling Agree: 27=23% Services staff was competent and knowledgeable. Neutral: S=4% Number=34 Disagree: 2=2% Strongly Agree: 20=59% Strongly Disagree: 2=2% Agree: 6=18% 4. Level of agreement with statement: The practitioner Neutral: 7=21% was competent and knowledgeable. Disagree: 1=3% Number=119 Strongly Disagree: 0=0% Strongly Agree: 80=67% 11. Level of agreement with statement: Counseling Agree: 27=23% Services staff was friendly and helpful. Neutral: 6=5% Number=34 Disagree: 2=2% Strongly Agree: 25=74% Strongly Disagree: 4=3% Agree: 5= 15% Neutral: 2=6% 5. Level of agreement with statement: The practitioner was friendly and helpful. Disagree: 1=3% Number=119 Strongly Disagree: 1=3% Strongly Agree: 84=71% 12. Level of agreement with statement: Health Education Agree: 23= 19% staff was competent and knowledgeable. Neutral: 5=4% Number=S Disagree: 3=3% Strongly Agree: 1=20% Strongly Disagree: 4=3% Agree: 2=40% 6. Level of agreement with statement: Walk-In/Urgent Neutral: 1=20% Care staff was competent and knowledgeable. Disagree: 0=0% Number=84 • Strongly Disagree: 1=20% Strongly Agree: 57=68% 13. Level of agreement with statement: Health Education Agree: 17=20% staff was friendly and helpful. Neutral: 7=8% Number=5 Disagree: 2=2% Strongly Agree: 1=20% Strongly Disagree: 1=1% Agree: 2=40% Neutral: 1=20% Disagree: 0=0% Strongly Disagree: 1=20% 14. Level of agreement with statement: Lab staff was Agree: 1=7% competent and knowledgeable. Neutral: 2=14% Number=46 Disagree: 1=7% Strongly Agree: 29=63% Strongly Disagree: 0=0% Agree: 13=28% Neutral: 4=9% 22. Level of agreement with statement: Allergy & Disagree: 0=0% Immunization staff was competent and knowledgeable. Strongly Disagree: 0=0% Number=46 Strongly Agree: 37=80% IS. Level of agreement with statement: Lab staff was Agree: 8=17% friendly and helpful. Neutral: 1=2% Number=46 Disagree: 0=0% Strongly Agree: 29=63% Strongly Disagree: 0=0% Agree: 14=30% Neutral: 3=7% 23. Level of agreement with statement: Allergy & Disagree: 0=0% Immunization staff was friendly and helpful. Strongly Disagree: 0=0% Number=46 Strongly Agree: 40=87% 16. Level of agreement with statement: X-Ray staff was Agree: 5=11% competent and knowledgeable. Neutral: 1=2% Number=21 Disagree: 0=0% Strongly Agree: 14=67% Strongly Disagree: 0=0% Agree: 3=14% Neutral: 3=14% 24. Rate the following: Availability and timeliness of Disagree: 0=0% appointment scheduling. Strongly Disagree: 1=5% Number=219 Excellent: 131=60% 17. Level of agreement with statement: X-Ray staff was Good: 56=26% friendly and helpful. Satisfactory: 18=8% Number=21 Poor: 5=2% Not applicable: 9=4% Strongly Agree: 14=67% Agree: 3=14% 25. Rate the following: Competence of Reception Area staff. Neutral: 3=14% Number=219 Disagree: 0=0% Excellent: 150=68% Strongly Disagree: 1=5% Good: 51=23% Satisfactory: 15=7% 18. Level of agreement with statement: Physical Therapy Poor: 2=1% Not applicable: 1= .46% staff was competent and knowledgeable. Number=12 26. Rate the following: Friendliness and helpfulness of Strongly Agree: 6=50% Reception Area staff. Agree: 5=42% Number=219 Neutral: 1=8% Excellent: 149=68% Disagree: 0=0% Good: 56= 26% Strongly Disagree: 0=0% Satisfactory: 10=5% Poor: 3=1% Not applicable: 1=.46% 19. Level of agreement with statement: Physical Therapy staff was friendly and helpful. 27. Rate the following: Our concern for your privacy and Number=12 the confidentiality of your health Information. Strongly Agree: 8=67% Number=219 Agree: 4=33% Excellent: 133=61 o/o Neutral: 0=0% Good: 56=26% Disagree: 0=0% Satisfactory: 16=7% Strongly Disagree: 0=0% Poor: 5=2% Not applicable: 9=4% 20. Level of agreement with statement: Massage Therapy 28. Rate the following: Your overall SHAC experience. staff was competent and knowledgeable. Number=219 Number=14 Excellent: 140=64% Strongly Agree: 7=50% Good: 64=29% Agree: 4=29% Satisfactory: 12=5% Neutral: 2=14% Poor: 0=0% Not applicable: 3=1% Disagree: 1=7% What is the likelihood of you recommending SHAC to Strongly Disagree: 0=0% 29. others? 21. Level of agreement with statement: Massage Therapy Number=219 staff was friendly and helpful. Very likely: 169=77% Number=14 Somewhat likely: 39=18% Strongly Agree: 10=71% Slightly likely: 9=4% Not at all likely: 2=1% 2 2007-2008 Patient Comments Deoartment Comments General/ Misc. . Best health care in town. Thank you for your . SHAC is excellent. Only complaint: Every time I excellent service. go, I update phone #/address because . Both the Lab and the A & I staff took pains to somehow the system doesn't get it right. I make certain I was comfortable. used Men's Health program but the appt was . Compared to private practice, staff is GREAT! just like a regular one; if I didn't say Excellent service and care, a true resource in something, the Dr. wouldn't ask; he is suppose the UNM student community. to ask the stuff because he is the Dr., not me. . Everything was so awesomell I was taken . I've been to SHAC 4 times in 10 days. My first care of quicker than I could have thought! I visit was scheduled and went well. My 2nd visit am so glad that I came here. was also scheduled, and the receptionist asked . I am extremely Impressed with SHAC. I have questions, and then did not give me adequate always received good service. time to give a full response. She cut me off . Great, fast service • before I could finish my answer. Then she told . It would be a good idea If students were me she couldn't understand why I was getting entered for a prize drawing alter survey is upset. When I came in 2 days later for my filled out by providing e-mail. This would be scheduled appt, my frustration was validated good opportunity for SHAC to motivate when the Dr. told me my medical release info students to provide feedback, and promote was faxed on the day I set the appointment, health by giving away health-related prizes. and they still hadn't received anything in . SHAC is a great and undervalued resource • return. I told the receptionist, "Don't fax the The atmosphere there is great. Everyone is release until the morning of my appt."The Dr. friendly and seems to enjoy what they're was also a little off himself. I wouldn't expect doing. Thanks to all II anything more from a psychologist, but still, It . I waited today for over 45 minutes and then was very uncomfortable. The 3rd visit was a had to leave without being seen to go to walk-In and was the best of all my experiences class. I have been to SHAC many times and with the exception of when I ran into the Dr. this is the only bad experience that I have from my 2"' visit in the hallway; he was had. I understand it was a busy day and that probing me as to why I was there again. The these things happen. experience I had with him in the hallway was . I think that It is wonderfully convenient for unprofessional and an Invasion of my privacy . out-of-state students like myself. My 4th visit was scheduled and I would say It . I was amazed at how much you guys cared • was 2"' best. The 3'' & 4th visits were Thank you so much! I would recommend comfortable and handled well. SHAC to others, and have. You're doing a . I don't feel SHAC takes into account age wonderful job. Keep up the good work! diversity. I can't get a baseline mammogram . It's really helpful to know that people care because SHAC did not think it was necessary when you're sick. to Include because population is so young. Not . It's a wonderful resource to have on campus . everyone who goes to college is young. Also, It The people are knowledgeable and friendly seems like the concept of a full physical is not and the service is excellent. I think they something SHAC does. When I worked in the should be better funded so the students don't private sector and had health insurance, when have to think twice before deciding to go. I made an appt for my annual physical, it was . Everyone was pleasant, efficient, and helpful . exactly that. I spoke with my Dr., not a nurse, Wait was minimal which was great and made and all aspects of my health were looked into. me feel as if you respect and value my time I should not be the one to say: Shouldn't I get as well as yours. my blood tested to make sure that my . Things I think are lacking from SHAC: good cholesterol, thyroid, etc., is all in line? That parking and health education. I hate having used to be part of my regular, annual check to park, run in, wait in line, get permit while up, but here it's like that's something unusual. checking in, run out to car with permit, then I was sent to Women's Health for my annual, see provider. I hardly ever receive any decent where it seems the only concern Is your health education, unless I specifically ask. I reproductive organs. I want my whole health feel I am rushed out as soon as I get there. A to be looked at. Another thing that is good provider should take time to educate frustrating is that I never get to see what I'm me,.when I am there. being charged for. They say it is to protect my . Very friendly and helpful. :) Info, but it's a royal pain to jump through all I'd like to see more emphasis on health care the hoops to get an itemized bill with for older students and staff. something other than #s representing who . SHAC is much more accessible than other knows what. Given that we have passcodes to doctor's offices and generally costs less. get into our account, how am I being Everyone Is friendly and helpful. protected from whatever by not being able to look at a leaible bill written In olaln Enollsh?

3 Department Comments Medical . Dr. Williams is caring and helpful. I . I had a good overall visit. The only thing I services recommend her to all of my Friends, especially Found odd was that on my recent visit, was my women Friends. not given any tylenol or any pain killers. I had . I really liked the Women's Health staff. :-) fallen down the stairs and was In extreme Especially the nurse I had today. pain. Also, I was not examined anywhere else, . Unda was the sweetest and kindest nurse I and I am sore In the lower back and anms. have ever had! She Is a huge asset to SHAC. . When I go to physical therapy, everything is Several practitioners have been especially organized and efficient. It's quite a limited supportive and helpful Including Dr. Jackson, schedule For the ONE physical therapist Nancy McGough, and Bennette Meyer. though, although she Is very good. On other . Doctors need to spend more time with occasions though, my visit to SHAC has not patients, discussing the risks of certain been as great. The problem occurs when medications and procedures. They seem to different departments within SHAC have to always be In a rush to get patients out of their work together. The policies are bureaucratic offices and they need to take Into and Inefficient. The best example Is when I consideration that It Is their job to give the needed to find out my blood type. I had to best quality care to every single patient. walt In Walk-In For 15 minutes to be simply . Everything was really good, but I had to walt seen by an MD just to let me have the test. All almost 30 minutes. she did was sign her name to a piece of . The doctors and nurses have treated me with paper. I had to be put Into one of the exam compassion and in a Friendly manner. I have rooms, have all my vitals taken by the nurse, complete confidence in their expertise. and walt for the doctor when there was no . I am In A & I every week; those ladies are so need For any of this. I only needed my blood wonderful! They are very Friendly and helpful type, not an AIDS test or something. The and they really are great at what they dol story gets even better. After having my blood . I am pleased and grateful For the kind and drawn, I was told that the results would be at e>-~ellent service I have received at SHAC. I the reception area the Following day. When I included urgent care only because I came In came In, there was no record of my test at yesterday For a primary visit For a referral to the reception area, and the reception person denm and was given an appointment this am. was completely unhelpful, telling me she had The promptness of being seen is remarkable, no idea where It was or what I should do to and I am loath to lose this quality of find it. Her only Idea was For me to wait In the expertise, compassion, humor and grace that walk-In line, pay the walk-in Fee, and be seen I have been exposed to at SHAC. by another Dr. who might be able to help me. . I came In for allergy throat problems, and got Before going through the ridiculous routine not only Fantastic treatment, but a strategy for again, I went and asked at the lab, where a the long term For seasonal allergies (starting nice lab tech said she was not able to tell me out with a combination of clarltin and the results, but a nurse could, and I really prescription nasal spray, then phasing out the shouldn't have to walt In walk-in. We then ran clarltin). This was the first spring break I have around trying to find a nurse who could look been able to really enjoy without allergy In my file. When we found one, she Insisted I symptoms. Thank you so very muchll had to walt In the walk-In line and told me . Immunization Clinic: I checked the times that rudely, "We don't give test results in the you would be open ONUNE, and then I called hallway," after I assured her It was just a the day before also. Both times I was told that blood type test. She then began doing all my you would be open between 11:00 am and vitals again, which I ended up objecting to on 1:00 pm. But, when I went there at 11:30, I the basis that 1 had just had them done Friday was told that I would have to walt until1:00 and I didn't need them done anyway. She when you re-opened. I specifically checked then said 1 needed to wait out In the hall For a and verified ahead of time, so that I would room and a doctor. I got upset, on the verge not find that situation, and instead, ended up of tears. !loudly told her that this was wasting a Few hours of a workday. I really ridiculous and all I needed was to know my think that this Issue needs to be addressed, as blood type. Another nurse intervened and told I was not the only person there who was the current nurse, "Why don't you just have waiting during this time period. her sign a release form and give It to her?" !_go every couple of weeks- have for years- So, the current nurse rudely shoved the to get allergy shots. Staff, from front desk release in front of me, I signed, and she through nurses, are all wonderful, and make threw down the copy of the blood test that the experience enjoyable. Which Is pretty simply read B positive, and stalked off. Was good, considering I have to sit there for half that so difficult? It's sad patients have to an hour afterwards; normally I'd be chewing make a scene before getting something on things, having to "waste" that much time, ridiculously simple done. but I never mind when I go to SHAC.

4 16i

Department Comments Medical . Staff Is wonderful - friendly, efficient, & really . The nurse who took my blood pressure Services caring. I've been getting allergy shots there blamed me for her having the wrong chart. (Continued) for almost 2 years now, and have enjoyed all She said I was supposed to have said my Interaction with the staff. Great people! something. How was I supposed to know? . I've never had a bad experience. On my last 2 . SHAC has a very knowledgeable and visits, Dr. Spencer and nursing staff were Intellectual group of doctors. extraordinarily kind, efficient and supportive. . The normal x-ray tech was on vacation and It . I like the convenience/price. I've been treated was a 2-4 hour walt for the on-call x-ray tech. twice for same skin condition. This Is a So, we bagged the x-ray of my knee. procedure with which I am familiar. I work In a . Susan, Nikki, and blonde woman with curly clinic and have prefonned it on others. 1" Dr. hair (I'm terrible with names) In A & I have was great but 2ol Dr. (though he did his best) been consistently great when I go In for bumed my hand. So I was a bit disappointed. allergy shots. I hove a background In Blamed . When I was an undergrad, I was sick with a Science; so, I sometimes have a lot of fever of just under 105! I felt like I was dying I questions for the doctors or we might not This was 10 years ago, but nurses & doctors always agree on the most up-to-date were greatllhey took great care of me! They Interpretation of medical information, but my have been good to me every time I get seen. prtmary gen practice doctor, Dr. Mares, has . Patty Is the most wonderful nurse. She's always provided detailed explanation, amazing. As I had two appts that day and patience, and a high level of care. class to get to, she made arrangements to . Lawrence Is the bcmb. I mean he Is the most have my next Dr. In the room next door to the BOMB PA and by that I mean he's a cool guy. 1" one, and the Dr. was wafting. She also . Podiatry clinic doctor (I don't remember her called me to help me make appointments with name), wasn't very friendly, seemed In a huge someone else. I have never found anyone rush. Having a neurology clinic or just a name working anywhere to be as helpful to me as you refer to would be very helpful. Patty was, nor as friendly. . Make sure that walk-In staff know about ortho Male physldan I saw In Walk-In (my regular issues. They missed a radial head fracture on doc was not In) told me a convoluted lie that it me, even though the sail sign and posterior was illegal for him to dispense a refill for my fat pad signs were present. The X-ray wasn't ritalin Rx. Although his preference may be to read until 4 days later when the radiologist avoid refi111ng this type of Rx, It Is not against diagnosed my fracture. the law; I would appreciate being treated with . Doctor was very helpful and Involved In my Intelligence by him In the future. My records case which made my experience really great. are clearly leqible· it's his job to qo over them. Reception Area . When I started to tell the receptionist that I . Overall, the service has been great! One had an appt, she cut me off, and proceeded experience I had really bothered me. I had to say In a rude manner: "Oh you do, really?", just seen my doctor for placement of an IUD. and laughed, then attempted to make a joke When I went to the front desk to pay for It, about her being "smart" with me. I don't the receptionist did not know what to charge appreciate any lack of professionalism on her and yelled across the reception area asking part, first of all because I am there to seek someone what an IUD cost. I was mortified treatment. My health or anyone's Is no because I am very private and It was loud laughing matter at all nor Is It an appropriate enough for everyone waiting, to hear. I kindly situation for any rude/sarcastic comments. told her that I did not appreciate her being so However, my experience with the Counseling loud about it. She replied, "Well, If you have a reception staff and counselors was completely problem, go fill out a comment card." I was opposite, not only was the staff very friendly, trying to be nice and direct so I wouldn't end but also caring and not the least bit rude. up complaining via a comment card or a . Sometimes front desk receptionists don't survey; I am sorry that It did not work. A nice acknowledge you, even when they aren't with apology would have been just fine. someone. I like It when they look at you and . The reception staff Is great, friendly, let you know that they will be right with you. competent, and efficient. Once they see you, they're very nice and heloful most of the time. Massage What's up with the chair massage? I purchase a voucher, but no one does them or something. Physical The hours of availability for PT and chiropractic care are very small and not very convenient. Therapy I I saw the chiropractor on this visit, but selected "Physical Therapy" because it seemed to be the Chiropractic closest option provided In question #2. Counseling . I am at SHAC often, mostly for counseling. I want you to know that they are a great team and have Services provided me with quality care. Far higher than I expected or have received In many places in my life. Department Comments Counseling . I was at the lowest point In my life. Uterally, Counseling Services saved me. I cannot say enough Services about the starr and professionals; I would actually say they are the warmest personnel on campus. (Continued) They are also not "trigger happy" with prescriptions. They carefully evaluate all possible options. . I seem to have trouble setting up counseling ap ointments • Insur3nce I . Clearer information on the health Insurance, . I really enjoy coming to SHAC. As a student Costs and advice or Information on how to contact with no Insurance, It Is really nice to have a our Insurance with billing Information. place where I can go that will provide great . I would like to see more student funds to health care at an affordable price. bring down the cost of health Insurance. . I wish massage therapy was more affordable. During my 6 years at UNM, student health Ms. Cadena was extremely helpful in getting Insurance Is now too costly. our Insurance situation In order, as well as . I have private Insurance that Is not accepted getting care for my wife right away. Thanks! by SHAC, but I still prefer to do all my medical . My bill was over $200 each visit. This was visits here because of the availability, very surprising considering I was not notified promptness, and low prices. that the costs would be so high beforehand. I . I don't have Insurance or the one I have Is out wouldn't have done as many visits or tests if I of state and it's hard to get the medication knew how much It would cost me. needed with the prices available. . It's very Inconvenient that SHAC does not bill . I like that It's easy to get, even the same day many health Insurance plans. I have Blue you call and that the care Is very affordable, Cross/Blue Shield of NM, and it seems like It even for students without Insurance. should be possible to bill a big plan like that, . I previously had the student health Insurance or Lovelace, or the other common plans you during my senior year of undergrad. Now that don't currently bill. I am a grad student (since I had such a great • I am sad that the rates just went up! I know It experience before with the Insurance and has to do with student fees, but the cost SHAC), I decided to take advantage of It Increase greatly affects students like mel again. I also was a TA last semester In the . I've always enjoyed SHAC. Only area that Health Ed dept; I had the peer educators as needs Improvement: billing/payment options. well as two starr from SHAC speak to my I have Presbyterian Insurance, so I was consumer health class to promote the facility. unable to pay at my visit (which I would have preferred to do). Confidentiality . By law SHAC should no longer use Social Security Numbers (SSN). This practice must stop. . The rooms are not well Insulated and soundproof; SHAC might want to consider Improving that or simply having staff speak lower so that personal Information Is not overheard In the hallway by other starr and/or patients. . The way that the reception area In Counseling Services Is set up does not really ensure privacy. (The quarters are just too close.) Also, there should be more of a separate waiting area. There Is not much privacy at the front desk when we check ln. I could hear everyone's conversation while I was waiting In line. I wish that the reception area was more private. . I do not think It Is appropriate to ask for 55 numbers when making appointments or checking ln . Pharmacy The Pharmacy Is greatll . I appreciate the Pharmacy • . Phamacy staff is very good, very helpful • . When I call in a prescription, there Is not a way to get it more quickly. I may have called it In to speed up the process, but still have had to walt on several occasions for prescriptions to be filled for those who were In front of me In line. There Is not a clerk to just handle transactions for called-In scripts, A minor detail, but It does slow up the process. I would also suggest that Pharmacy advise you that they can give you a parking permit when you speak to them on the phone. It would be nice to know that is available and Is somewhat accessible rapidly when one arrives. otherwise, you are waiting in line to get your permit... Meanwhile you are being ticketed ... I know it gets complicated logistic wise. I don't know how to solve this one. Patient Parking . I appreciate parking next to the building. It would be a help If the parking passes were available closer to the parking lot... It would just make everything a little easier. And when you're stressed to the max, any little convenience makes a big difference. . Something needs to be done about parking. It's a hassle to wait In line (especially if busy) and get a permit, and then run outside and put It In the dash so we don't get a ticket! Even harder when we're sick! . When I arrived, there were only 2 parking spaces available. There was a small car behind me that swung Into one and the people got out and walked off toward the Bookstore. Fortunately, there were 2 spots and I was able to park since there was a special event, and parking In the structure was not an option. There needs to be more parking for regular patients. There was plenty of handicapped spaces available thouqh, Mavbe some of those could be returned to patient parking.

6 P:\ANNREP\07·08\Survey Results\Patlent Satrsractlon 0708.doc 138

Appendix D:

Safety Committee 2007-2008 Summary of Goals & Responsibilities UNM Student Health and Counseling SAFETY COMMITTEE 2007-2008 SUMMARY OF GOALS & RESPONSIBILITIES

MEMBERSHIP The Student Health and Counseling (SHAC) Safety Committee meets quarterly on every second Thursday. The Chairperson reports to Safety, Health and Environmental Affairs (SHEA) with any SHAC safety concerns.

ENVIRONMENT OF CARE Safety Management: New hires are all asked to review the SHEA web site's BAST (Basic Annual Safety Training) self-learning module. Annual BAST refresher training is provided via self-learning module for all SHAC employees. The blood-borne pathogen training is provided annually to SHAC employees that fall within the exposure risk guidelines set by OSHA.

Security Management: Two thefts were reported to the Safety Committee and Campus Police for FY 2007-2008. Staff is made aware through e-mails and staff meetings to continually be aware of valuables and personal items. Occasionally, e-mails are sent throughout SHAC to report suspicious persons or activity in the building. SHAC has "panic buttons" throughout the building to alert Campus Police in case of an incident.

Hazardous Material and Waste: SHAC hazardous waste is collected daily from various areas and taken to a centralized holding room which is separate from the main clinic. The doors are clearly marked with HAZMAT stickers and are double-locked. SHAC continues to have a contact for our medical waste disposal pick-up. Our Material Safety Data Sheets are maintained by the SHAC Safety Officer in a notebook kept in the Walk-In Clinic.

Emergency Preparedness: SHAC staff refer to the University Business Policy# 6130 Emergency Control on the UNM Policy Office web site: htto://www.umn.edu/-ubppm/.

Life Safety Management: An annual full evacuation drill with alarms was conducted by SHAC in May 2008. Fire extinguishers were all pressure tested in March 2004. (Fire extinguishers need only be tested every six years.) They are also visually inspected quarterly. Safety Committee members check safety doors and equipment monthly.

Medical Equipment Management: Bi-annual inspection of all medical equipment was conducted in May 2007 by South Plains Biomedical Services. SHAC has an A.E.D. (Automated External Defibrillator) device for cardiac emergencies and possible use on campus in well-used public areas. Daily defibrillation checks are done in the Walk-In Clinic. SHAC staff are trained to use these devices with their CPR re-certification. The devices throughout Campus are checked every Friday for condition and battery life. They are also turned on and fully tested for proper functioning. These weekly "check-off' sheets are faxed to the Campus A.E.D. Program Director.

Infection Control: Annual TB testing was conducted on all regular SHAC staff with 100% compliance in September 2007. Flu vaccine was relatively plentiful during Fall2007. SHAC offered a number of flu-shot clinics at a variety of campus locations. SHAC uses the same Needle-Stick, BIood and Body Fluid Exposure form that the University Hospital uses. This has lead to better communication and follow-up for our students and staff. We continue to send a representative to the quarterly University Hospital Infection Control meetings so a regular dialogue can be maintained. Blood and Body Fluid/Needle-Stick Insurance coverage is mandatory for all Health Sciences students at risk for exposure to needle-stick and blood and body fluids pathogens.

GOALS FOR 2008-2009:

);> I 00% safety record for no employee injuries. );> Conduct annual evacuation drills with alarms. );> Maintain MSDS references. );> Have I 00% of clinical staff BLS certified. > Establish an annual safety calendar. );> Have SRS Fire Safety personnel demonstrate fire equipment annually. );> Collaborate with UNMH Infection Control on SHAC surveillance activities.

P:IANNREP\07-08\Snfety Report 0708.doc

2 )HO

Appendix E:

Outreach Medical Services Counseling Services Health Education & Prevention All Staff lHl

UNM Student Health & Counseling (SHAC) 2007-2008 Outreach· Medical Services #of Category Event Topic Audience Events Contacts Class Presentation - Healthcare Options on Academic Consumer Health Care Camous and Insurance Students 1 40 Support Native American Health Science Interest Forum Health Services Native Amertcan Students 1 20 Services, Resources, Suicide New Faculty Onentation Prevllnterven NewFacultv 1 25

Campus ~ttemative Transport Day Health Benefit: Bike to Work Students Campus Communltv 1 45 Support Road to Weltness Massage, Travel Health, Health Fair Pharmacv Students. Staff, Facultv 1 245 North Campus Services, Immunization Welcome Back Days Requirements. Insurance Students. Staff, Faculty 1 250 Services, Insurance, Needle- Community St Francis Orientation stick Foltow.Up St Francis Orientation 1 35 Support !Valencia Campus Health Fair Services, and Flu·Shot Clinic Students, Staff, Faculty 1 65

io.rrtcan American Students Cancer Awareness Students, Camcus Communitv 1 60 Dorm Presentation MRSA Infections Students 1 20 Diabetes Awareness & Amertcan Diabetes Day_ Prevention Students, Staff, Facultv 1 18 LOBO Growe~s Market Health and Nutrition Students. Camous Communltv 1 80 Graduate Stu Orient: Blamed Science, Earth & Planetary Science, Engineering, GSO, Med School, PA School, Services, Immunization Law School Reauirements Insurance Graduate Students 8 605 Great Amer Smoke Out SmoklnQ Cessation Students, Staff, Faculty 1 43 Insurance Tabling Insurance Students 2 66 Insurance Orientation Health Insurance Students 6 13 New Student Orientation Events: CEP,International Ortentation, LOBO Discover Educational event, LOBO lunches, LOBO student orientation, LOBO parent orientation, Services, Immunization UNM Camo Orientation Reaulrements, Insurance Students I Parents 58 6390 Nat! Cancer Aware Day Cancer Awareness Students, Campus Community 1 50 Women's Health Issues, Men's Health Issues, Mental Nat! Health Day Health Issues Students, Staff, Facultv 1 30 Suicide Prevention, Dealing RA presentation With Troubled Students RA Student Advisors 1 40 BNMD Decree Proo event SHAC '06 Survey I Services Medical Students 1 28 Red Ribbon DaY Alcohol Awareness Issues Students, Staff, Facultv 1 35 Services, Resources, Suicide Resident Advisor Tralnlno Prevention and Intervention RA Student Advisors 1 55 Holiday Traditions Receptions World Religions & Holida~s Students Staff Facultv 3 150

Sale Sorino Break Health awareness Issues Students, Campus Communitv 1 37 1\frlcan American Services, Immunization Student Dav Reaulremenls, Insurance Potential Students and Their Parents 1 200 Explore UNM Information Fair, Open House, ~ Services, Immunization Recruitment Presentation Reauirements, Insurance Potential Students and Their Parents 3 172 Junior High School Scavenqer Hunt Heath Service locations Potential Students and Their Parents 1 120 Star Scholar Services, Immunization Recruitlno Event Reauirements. Insurance Potential Students and Their Parents 1 45

Totals- 105 8982 UNM Student Health & Counseling (SHAC) 2001 -2ooa o ut reac h: c ounse rmg serv1ces · #of #of Categ_()l}l_ Event Topic Audience Events Contacts Postvention Group Campus Suooort Aner Suicide International Student Organization 1 6 Postvenlion Group Academic Campus Support After Suicide International Student Organization 1 6 Support SuiCide of a Class Campus Support Member Spanish Class 1 20 Support After Campus Support Student Death CAPS 1 6 FIT Plannlno Meetlno UNM SafelY UNM Pollee 1 3 lnterdepartment StaffMeetlno Accesslbllitv Services Accesslbllltv Resource Center 2 30 tnterdepartment Staff Meetino Counsellno Services Dean of Students Staff 1 5 lnterdepartment Staff Meetlno Referrals International Proorams 1 6 Campus tnterdepartment Services for Medical Support Staff Meeting Students Dr Eve Espey, Assoc Dean of Students Med School 1 1 lnterdepartment Staff Meeting Share Information CARS Staff 1 2 lnterdepartment Student Accessibility Staff Meeting Services needs Accessibility Advls

Governo~s Safety Faculty Intervention Community. ask Force Team NM Colleaes 2 60 Support lnterdepartment Share Referral Staff Meetlna Information CNM Health Staff 1 3 Interview Students & Violence KOAT TV Interview 1 2 3rd-Year Student Student Presentation Mental Health Needs Medical Students 1 40 Bull ing Workshop Awareness UNM Students/Staff 1 55 Couns Serv Workshoo Anaer Manaaement Students 7 22 Couns Serv Workshoo Focused Awareness Students 2 8 Couns Serv Workshop TestAnxletv Students 3 30 Jnterdepartment Staff Meeting Student Athlete Needs Athletic Dept 3 17 Interview Campus Safetv Jessica, Dallv Lobo Reporter 1 1 Interview DallY Lobo article Jeremv, Dati Lobo Reporter 1 1 Interview FIT Campus Rachel, Dailv Lobo Reporter 1 1 Mental Health Educational Mental Health Dav Awareness Students, Camous Communltv 1 25 Suicide Prevention, Dealing With Troubled RA presentation Students RA Student Advisors 3 115 Drug/Alcohol Red Ribbon Day Awareness Students 2 40 Sexual Assault Sexual Assault wareness Day Awareness Students, Campus Community 1 45 Student Retention Symposium Student needs Students 1 60 Diffusing Angry Counseling Services Students· Dealing with Workshoo~ Challenolna Sltutatlon CAPS Tutors 1 100 Presentation Training Peer Consullants 2 8 Explore UNM Recruitment Presentation Health topic Students, Parents 1 0

Totals 50 848 UNM Student Health & Counseling (SHAC) 2007-2008 Outreach· Health Education #of #of Category Event Topic Audience Events Contacts

Sigma Chi Frat, Personal Heallh Mgmt Class, Public Speaking Class, Freshman inlerest Group, Family Studies Class, 91h & 12 Graders, SHAC Staff and Peer EducaJors, HED 171, C&J Heallh ED Presentation Sex on Camous 130, Manzano High Sch: Title 1 Stu RA I Coronado Dorm 16 300 SHAC Staff I Peer Educators, Public Speaking Class, Nutrition Heallh ED Presentation Disordered Eating 120 Personal Heallh Mgmt. Class 5 95 Health ED Presentation Blnoe Drtnklno Freshman Interest Graue for Enolneerlno, HS 11 243 Health ED Presentation Eating for Exercise HED 171 Personal Heallh Mgmt. Class SHAC Staff 3 76 Personal Health Mgmt. Class, Nutritlon120 Class, SHAC Staff, Academic Peer Educators, Title 1 Studenls, College Success Class Support Health ED Presentation So, What Should I Eat? FIG\, HED 171, Nat'l Society of Collegiate Scholars 6 130 Daily Lobo Staff, Alpha Kappa Psi, SHAC Staff, UNM senior Conference, American Indian Student Services, Residents of Health ED Presentation Time Manaoemenl Scholars Hall 7 54 Wheel/ Program Health ED Presentation Overview Health Education Class for HED 260 1 20 Effects of Drugs/Alcohol Heallh ED Presentation on Human Sexuality Sloma Chi Fraternity, Manzano Hioh School: Title 1 Students 2 23 HED 472: Death and Dying Class, SHAC Staff, Native Heallh ED Presentation Suicide Prevention !American Health Science 3 21 ~lternative Modes of Campus Health ED Event Transportation UNM Staff Faculty, Students 1 45 Support Peer Consultant Tabllno Welcome Back Davs Students 1 500 Health Ed Event Natl Heallh Ed Day . UNM Students Staff and Faculty 1 751 Heallh Ed Event Mental Heallh Day UNM Students Staff and Facultv 1 562

Heallh Ed Event Red Ribbon Day UNM Students, Staff, and Faculty 1 550

Health Ed Event merican Diabetes Day UNM Students, Staff, and Facultv 1 356

Heallh Ed Event Great Amer Smokeout UNM Students, Staff and Faculty 1 424

Health Ed Event Safe Sorlno Break UNM Students. Staff, and Facultv 1 372

Heallh Ed Event Natl Cancer Aware Day UNM Students, Staff, and Facultv 1 440 Educational Heallh Ed Even! Sex Assault Aware Dav UNM Students. Staff, and Facultv 1 243 College Enrichment Program, Native American Health Date I Acquaintance Sciences Society, Kappa Delta Chi, Soc 319: Violence Health Ed Presentation Raoe Prevention Class 5 136 Kiva Club, UNM Seniors Conference, UNM Army ROTC, V.nderson School of Mgmt, Personal Heallh Mgmt Class, First Aid class, SHAC Staff, College of Engineering Graduate Health Ed Presentation Stress ManaQement Brtdoe Program 6 170

Health Ed Presentation Nutrition For Fitness College of Engineering Graduate Bridge Program 1 7 Native Amer Health Sci Society, SHAC Slaff, Greek Summit (incoming Fraternity/Sorority Members), Media I Public Health Ed Presentation Coffee Talk Relalions Class, UNM Dorm Residents, 9th & 12th Graders 9 167 Peer Consultant Tabling Peer Consulting Serv UNM Students, Staff B 190 African American Student Health Services Recruitment Junior Day and Opportunities Potential UNM Students 1 33 Native American Student Health Services Health Science Dav, and Opportunities Polentlal UNM Students 1 57

Totals 99 5,967 UNM Student Health & Counseling (SHAC)

2007-2008 Outreach: All SHAC Staff

#of Category_ Event Topic Audience Events Contacts

Variety of Health Topics, Educational Nutrition, Exercise, Wellness, Travel Health, Massage, Women's & SHAC Health Fair Men's Health, etc. • Students, Staff, Faculty 1 3000

Campus Support Services, Immunization Welcome Back Days Requirements, Insurance Students, Staff, Faculty 1 750

Totals 2 3,750

2007-2008 Outreach· GRAND TOTALS

Grand Totals #of #of SHAC Departments Events contacts

Medical Services 105 8982

Counseling Services 50 848

Health Education & Prevention 99 5967

All SHAC- Staff 2 3750 Totals 256. 19547

P:\ANNREP\07 -08\0utreach\Outreach 070B.doc lLt3

Appendix F:

Staff Continuing Education P-IH

UNM Student Health & Counseling

Continuing Education FY 2007-2008

Topic Date(s) & Location Name

Acceptance & Commitment Therapy 09/28-29/07, Albuq., NM Hillas, Lynn

ADHD 02/26/08, Albuq., NM Nurses

American College Health Assoc 06/03/08-06/07/08, Orlando, FL Kloeppel, Beverly

American College Health Assoc 06/03/08-06/07/08, Orlando, FL Covell, Rena

American College Health Assoc 06/03/08-06/07/08, Orlando, FL Krause, Barbara

Ankle Complaints 12/18/07, Albuq., NM Med Providers

Association University & College Counseling Center Directors Annual Conference 11/02-06/07, Indianapolis, Indiana Linneman, Harry

Autism Spectrum Disorders 11/01-02/07, Albuq., NM Mitchell, Raymond

Autism Spectrum Disorders 11/01-02/07, Albuq., NM Law, Teresa

Autism Spectrum Disorders 11/01-02/07, Albuq., NM Charriez-Quinn, Blanca

Beyond Tolerance to Inclusion 04/28/08, Albuq., NM Law, Teresa

Buprenorphine Treatment of Opiod Addiction (Online) 05/16/08, Albuq., NM Law, Teresa

Cardiology Update 2007 10/05-06/07, Albuq., NM Krause, Barbara

Cognitive Therapy 07/16-20/07, Albuq., NM Hillas, Lynn

Colposcopy Refresher 04/09-11/08, Albuq., NM Covell, Rena

Colposcopy Refresher 04/09-11/08, Albuq., NM Veylia, Laura

Cryogenics Liquids Training 05/13/08, Albuq., NM Med Providers & Nurses

Diabetes Type 1 07/24/08, Albuq., NM Nurses

Diversity Leadership Council Forum 04/24/08, Albuq., NM Spencer, Peggy

Diversity Leadership Council Forum 04/24/08, Albuq., NM Law, Teresa

Diversity Leadership Council Forum 04/24/08, Albuq., NM Maguire, John

Diversity Leadership Council Forum 04/24/08, Albuq., NM Kloeppel, Beverly

Dreamweaver Online Course 05/01/08, Albuq., NM John Maguire Topic Date(s) & Location Name

DSMIV Training 01/10/08, Albuq., NM Ponchalek, Karl

Emergency Medicine Symposium: 1 28 h Annual NM Chapter of ACEPs 04/12108, Albuq., NM Mares, Arthur

Genital HSV Episodic Treatment Study 08/21/07, Albuq., NM Med Providers & Nurses

Headaches 02/12/08, Albuq., NM Med Providers

HIVTesting 02/19/08, Albuq., NM Med Providers

Hives 10/16/07, Albuq., NM Nurses

Infectious Diseases 01/22/08, Albuq., NM Med Providers

Knee Complaints 12/11/07, Albuq., NM Med Providers

Learned Optimism 09/23/07, Albuq., NM Mitchell, Ray

MRSA /Infectious Diseases 03/04/08, Albuq., NM Med Providers & Nurses

NMPA Early Dementia 04/11/08, Albuq., NM Linneman, Harry

Prostate Cancer 08/21/07, Albuq, NM Nurses

Psychoparm Annual Update 04/24-25/08, Albuq., NM Linneman, Harry

Regional issues in Occup. & Environmental Health 02/15-16/08, Albuq., NM Jackson, Dennis

Responding to Troubled At-Risk Students 10/09/07, Albuq., NM Linneman, Harry

Responding to Troubled At-Risk Students 10/09/07, Albuq., NM Kloeppel, Beverly

Science, Spirit, & Poetics; The Dreaming Brain 02/01/08, Albuq., NM Schindler-Wright, Kathleen

Tornado Within 12/13/07, Albuq., NM Schindler-Wright, Kathleen

Trauma in the Body 05/30/08, Albuq., NM Schindler-Wright, Kathleen

UNM Strategic Framework 04/22/08, Albuq., NM All SHAC Staff

Women's Health Care 2008 02/29-03/01/08, Albuq., NM Covell, Rena

Women's Health Care 2008 02/29-03/01/08, Albuq., NM Meyer, Bennette

P:\ANNREP\07-08\Continuing Ed 0708.doc

2 UNM Student Health & Counseling (SHAC) Staff lnservices 2007-2008

Diabetes Type 1 (Nursing) ...... , ...... Art Mares, MD, SHAC July 24, 2007

Genital HSV Episodic Treatment Study ...... Sarah Koster, Clinical Research Mgr: HSC Div of Infectious Diseases August 21, 2007

Prostate & Testicular Cancer (Nursing) ...... Art Mares, MD, SHAC August 21, 2007

All-Staff Update ...... Beverly Kloeppel, MD, Director, SHAC September 11, 2007

MRSA Infection (Nursing) ...... Linda Tabet, LPN, SHAC September 25, 2007

Hives (Nursing) ...... Art Mares, MD, SHAC October 16, 2007 lmltrex for Migraine Headaches ...... Andrew Horowitz, GlaxoSmithKIIne October 23, 2007

Peer Salute ...... Shirlee James-Johnson, Health Education Manager, Peer Educators and Consultants December 4, 2007

Knee Complaints ...... Dennis Jackson, MD, SHAC December 11 , 2007

Ankle Complaints ...... Dennis Jackson, MD, SHAC December 18, 2007

Infectious Diseases ...... Beverly Kloeppel, MD, Director, SHAC January 22, 2008

Headaches (Nursing) ...... : ...... Art Mares, MD, SHAC Physician February 12, 2008

HIV Testing ...... Elaine Thomas, UNM Infectious Disease February 19, 2008

ADHD (Nursing) ...... Barbara Krause, CFNP, & Harry Linneman, PhD, Counseling Services, SHAC February 26, 2008

MRSA /Infectious Diseases ...... Susan Kellie, UNM Internal Medicine Department of Infectious Diseases March 4, 2008

UNM Strategic Framework I All-Staff Meeting ...... Beverly Kloeppel, MD, SHAC Director April 22, 2008

Peer Salute ...... Shirlee James-Johnson, Health Education Manager, Peer Educators and Consultants May 6, 2008

Cryogenics Liquids Training ...... John Archuleta, UNM Safety and Risk Management May 13,2008

UNM Retirement ...... Paul Swanson, NM Educational Retirement Board May 20,2008

p:\mmrep\07·08\inscrvices 0708.doc Appendix G:

Permanent Staff Appointments & Separations Student Health & Counseling Permanent Staff

FY 2007-2008

Area Last Name First Name Job Title

Administration Canard Patricia Personnel Coordinator Clifford Rosella Associate Director Engdahl Donald Unit Procurement Rep Garcia Denisha Unit Procurement Rep Jaramillo Christine Admin Assistant Ill Kiefner Deborah Office Manager Kilgore Julie Camp Data Qual Coord Kloeppel Beverly Director Maguire John Marketing Rep Parras Janice Admin Ass! Ill Schum Amy Manager, Information Svs Schurter Donald Tech Supp Analyst II

Counseling Services Borrell Gary Psychiatrist Charriez-Quinn Blanca Clinical Counselor Gregg Sarah Coord Clinic Hill as Lynn Clinical Social Worker Law Teresa Clinical Counselor Linneman Harry Counseling Serv Director Lowe Stacy Clinical Counselor Mitchell Raymond B. Clinical Counselor Ponchalek Karl Clinical Social Worker Schindler-Wright Kathleen Clinical Counselor Sims Veronica Clinical Assistant

Page 1 Area Last Name First Name Job Title Health Education James-Johnson Shirlee Mgr Health Education

Laboratory Blauw Alfred Medical Technologist Jawadi Shareef Medical Lab Tech Martinez Lourdes M. Medical Lab Tech

Medical Services Albury Jacqueline Licensed Practical Nurse Antreasian JoA. Licensed Practical Nurse Beneke Nikki Staff Nurse/RN Cain Andi Staff Nurse/RN Carreon Lawrence Physician Assistant Collins Thomson Physician Assistant Frederick Amy Nurse Manager Hogsett Florecita P. Medical Assistant Jackson Dennis Physician Krause Barbara Nurse Practitioner Lohnes Tania Licensed Practical Nurse Mares Arthur F. Physician McGough Nancy Nurse Practitioner Saxton Cody Medical Assistant Schwerin Susan Staff Nurse/RN Spencer Peggy Physician Tabet Linda S. Licensed Practical Nurse Veytia Laura E. Physician Assistant Weber Patricia Medical Assistant Williams Kathryn A. Physician

Page2 Area Last Name First Name Job Title Pharmacy Aragon Clarence F. Pharmacist Haakenson Linda Manager Pharmacy Kemper Kelly Pharmacist McCormick Patricia Pharmacy Tech Smith Becky Pharmacy Tech Swift Matthew Manager Pharmacy

Physical Therapy Beach Diane L. Physical Therapist

Reception Area Bahe Melanie Accts Operations Tech I Cadena Jezebel Accts Operations Tech I Gutierrez Angela Accts Operations Tech Mann Cheryl M. Coord Med Records Marquez Margie Clinical Assistant Tobin-Esdale Teresa Clinical Assistant Youngblood Berlynn Medical Claims Rep

Women's Health Covell Rena Nurse Practitioner

X-Ray Winder Susan Radiologic Tech

Page 3 Student Health & Counseling Staff Appointments

FY 2007-2008

Area Last Name First Name Job Title Hire Date

Administration Garcia Denisha Unit Procurement Rep 05/28/08 Schum Amy Manager, Information Svs 02/25/08

Medical Services

Saxton Cody Medical Assistant 03/03/08

Pharmacy McCormick Patricia Pharmacy Tech 04/28/08

Swift Matthew Manager, Pharmacy 02/15/08

Reception Area Salazar Brandl Clinical Assistant 06/02/08

Page 1 Student Health & Counseling Separated Staff

FY 2007-2008

Area Last Name First Name Job Title Ending Date

Administration Engdahl Donald Unit Procurement Rep 11/16/07

Counseling Services Charriez-Quinn Blanca Clinical Counselor 01/02/08

Health Education James-Johnson Shirlee Manager, Health Education 05/30/08

Pharmacy Haakenson Linda Manager, Pharmacy 01/31/08 Kemper Kelly Pharmacist 12/18/07

Reception Area Gutierrez Angela Ace! Operations Tech I 02/26/08 Youngblood Berlynn Medical Claims Rep 04/14/08

Page 1 Appendix H:

2008-2009 Strategic Goals \5)

UNM Student Health & Counseling (SHAC) 2008-2009 STRATEGIC GOALS Time SHAC Category Objectives Goal Frame 1-2 3-5 years years FUNDING/ FISCAL SolidifY • SolidifY fiscal funding-Maintain student fee X BASE funding. increases with University-recommended annual salary increases. • Explore options for 2009-20 I 0 implementation of X expanded third-party billing for all Student Health and Counseling Services. Tie the plan in with legislative initiatives for universal health insurance at the state level. • Create a capital replenishment fund and allocate X funding as an ongoing part of the SHAC budget. Set aside the capital funding required for maintaining computer information systems and medical equipment. • Annual review of SHAC laboratory and procedure X charges to respond to changing costs. . Continue training staff and integrating the new X Banner system into Student Health and Counseling operations. Improve systems currently in place, including expansion of cross training, to use Banner more efficiently. • Generate area-specific fiscal reports to assist X managers in decision making and planning.

0 Evaluate specialty clinics and procedures for X potential fee increases based on revenue/cost data.

0 Pursue legislative funding to expand mental health X services.

COMPUTER Improve 0 Upgrade the SHAC server infrastructure and X MANAGEMENT computer standardize workstations. SYSTEM management 0 Develop a logical need-based system for replacing X systems. information system devices.

0 Complete RFP, evaluate proposals, and purchase a X new practice management system to replace Medical Manager.

0 Develop and implement a training plan for staff to X utilize the new server infrastructure and medical practice system.

0 Customize, test, and implement a group practice & EMR X X system, including appropriate interfaces and reporting. Time SHAC Category Objectives Goal Frame 1-2 3-5 years years COLLEGE Maintain • Establish immunization tracking and monitoring X HEALTH college health process. STANDARDS AND standards of Prepare the organization for AAAHC accreditation X care through • X GUIDELINES in 2011. self- evaluation, • Review ACHA guidelines and assess variances X licensing, and from internal guidelines. accreditation • IdentifY areas of improvement for Counseling X processes. Services based on ICS guidelines. • IdentifY areas of improvement based on CAS X guidelines. QUALITY/ Quality • IdentifY and improve data sources to determine X ASSESSMENT OF improvement! health needs of UNM students. SHAG SERVICES assessment of • Continue process for gaining student input X AND NEW SHAC regarding health insurance policy cost and benefits. PROGRAM services. Explore survey method for determining student DEVELOPMENT preferences for benefits/costs. • Use demographic and health risk data to ensure X culturally competent, relevant health services. • In conjunction with NM Public Health and UNM X X Health Sciences Center, define SHAC role in response to infectious/pandemic illness, and develop a relevant response plan. • Explore addition of acupuncturist at SHAC. X

0 Refine current Buprenorphine treatment program. X . Refine response to faculty concerns about the X health and safety of individual students through the Faculty Intervention Team. • Consider expanding appointment times available to X better serve students in non-traditional and professional programs. . Enhance educational opportunities for Ql X Committee members regarding Ql models and programs.

2 Time SHAC Category Objectives Goal Frame 1-2 3-5 years y_ears STUDENT Increase • Evaluate student involvement in peer X PARTICIPATION student education/consultant programs. participation inSHAC 0 Develop additional roles for SHAC Student programs. Advisory Committee 0 Student input into SHAC signage, marketing X materials, and orientations.

0 Clarify the information need by the Student Fee X Review Board regarding student interest in financially supporting SHAC services, including extended hours.

FACILITIES Improve 0 Collaborate with OSA and campus master planners X X facilities. to advocate for a new Student Health and Counseling building and acquire the basement for additional space. . Maintain and improve quality of current building X presentation. Develop and implement an ongoing maintenance plan for the interior of the building. 0 Obtain estimate to expand Pharmacy by use of X adjoining office. 0 Explore ways to improve voice privacy in X exam rooms in the Walk-In Clinic. 0 Work with Student Advisory Committee to develop X signage within SHAC to help students find services and advertise the availability of services. MARKETING Expand • Furiher develop electronic interfaces for marketing X {Advertising or Marketing and orienting students to SHAC services. promoting services; efforts. brochures, promo 0 Use every opportunity available to educate students X X pens, etc.) about SHAC services.

0 Use Daily Lobo, bathroom signs, and bulletin X boards to highlight specific services relevant to students and associated costs to students.

0 Enhance visual marketing tools to inform X students about services. Design colorful signs/banners/flags to identify SHAC building and to use for campus events.

0 Use video technology within on-line orientation X materials to provide welcoming and standardized information about SHAC services. Use students in orientation and informational clips.

0 Collaborate with OSA for division-wide marketing. X

3 Time SHAC Category Objectives Goal Frame 1-2 3-5 years years OUTREACH Increase • Review and revise list ofMH interactive links on X (Educating and outreach to SHAC w~b site to provide most useful and up-to- training the improve date information. community on a student health topic.) Improve • Investigate feasibility of implementing specific X the knowledge base. knowledge of online MH screening tools for depression, anxiety, health issues. eating disorders, etc. • Assess minority group participation in MH services X and create specific outreach programs to impact under-served populations. Explore options for funding on-site counseling hours. • Support initiatives for a tobacco-free campus. X • Collaborate with EHPP regarding campus health X issues. • Expand the concept of mini-health outreach events X on campus, with targeted health risk assessments for students. g•\shc_daln\admm\gcndocs\annrcp\06-07\gonls 07-0S.doc

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Division of Student Affairs, Student Union Annual R@ff)J{tgQ~S€@RbARY Submitted by Walter C. Miller, Ed. D. Associate Vice President Student Development

Table of Contents

Table of Contents 1 Student Union Organization Chart 2 Mission Statement 3 Executive Summary 4 2007 - 2008 Goals and Assessments 5-6 2008 - 2009 Goals 7 Director's Participation on Committees 8 Professional Activities of Other Staff 9 Staffing Update for 2007-2008 (July 1, 2007 -June 30, 2008) 10 Financial Report 2007-2008 11

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Division of Student Affairs, Student Union Annual Report 2007-2008 Submitted by Walter C. Miller, Ed. D. Associate Vice President Student Development

Student Union Organization Chart

Dr. Eliseo "Cheo" Torres l VP for Student Affairs

Dr. Walter Miller r Associate VP for Student Development SUB Board Director of Student Union l

Trish Anderson I Unit Administrator I Marketing Michele Clement Grad Student Coordinator Admin. Coordinator 2 Marketing Specialists

Tim ~ackes Elsie Baldwin J Admin. Assistant ill Genera Manager

Thanks very much for J Student Admin. your help. [ Assistants (2) Slpron

BenBcgaye Facility I Operations Edwina I"" Manager Garcia Accountant II KStudent Union Building I ~ Student Managers Bernadette Jaramillo- James Anzara Peck Facilities Services I - Conference & Event Technician Student Coordinator Audio -Visual Student Accounting Manager Assistants - Student Assistants Jerry Boatwright Painter! Edith Shelton Student I- Event Manager / Event Tech ...., Charles Jiron Computer Welcome Desk ~ Custodial Services Support Tech Uniform Room ~ Coordinator Student-Projects _j_ LyFJock :-- Catering Manager Student Managers Custodians (7) Student Assistants

Custodial Services .., Student Manager (1) Events Student Project Student Assistants (1 0) ~ Assistant (1) Student Event 1 2 Assistants 11/26/2008) Francisco Javier Certain- Annual Report 07-0B.doc

Division of Student Affairs, Student Union Annual Report 2007-2008 Submitted by Walter C. Miller, Ed. D. Associate Vice President Student Development

Mission Statement The University ofNew Mexico Student Union maintains the highest possible standards in student support, services, and programming in order to promote a strong sense of community where UNM students, faculty, staff, alumni, and guests can congregate and socialize in an environment that promotes an appreciation for diversity. Executive Summary The diverse community envisioned in the New Mexico Student Union mission statement was realized in new and exciting ways. Comfortable arm chairs and many inviting study spaces encouraged student scholars to make the Student Union Building (SUB) their study hall of choice. The flexibility of the SUB was demonstrated through various events including concerts, showcases, fashion shows and exhibits that provided a variety of atmospheres for students to enjoy and learn from. Meetings, training sessions, and seminars filled the twenty rooms on the Upper Level from breakfast meetings in the handsome Cherry-Silver Room to evening gatherings of student government. Increased demand for meeting space was met by changing over room setups a number oftimes each day.

More than 58,000 people entered the SUB each week during the academic year. Increasingly, organizations chose the SUB facilities over any in the city for appealing spaces, efficient scheduling, good food and superior customer service. APS Transitions, NM MESA, Youth Build Albuquerque and NM First were among the many groups who scheduled their events at the SUB, a direct result of our focused outreach efforts on campus and around the city.

Our catering partner, Aramarl<, met the challenge of increased use and provided high-quality food for personal and institutional special events, including a reasonably priced menu for student organizations. To accommodate student's growing desire to pursue a healthy life style, a healthy food options program was initiated. The program identifies the healthy food options on campus with icons and a brochure details nutritional content. Student Support The Student Union employed 66 students, 78.5% of all employees. Students worked in every operational area gaining valuable skills and cross-training. Many students were promoted to manager of their area as they gained another year of experience. An annual employee orientation program welcomed new student employees as members of a team-focused work culture. Student Union scholarships were awarded to student employees to help with their education. To make it easier for student organizations and departments to advertise their events, a new formal policy on hanging banners at

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Division of Student Affairs, Student Union Annual Report 2007-2008 Submitted by Walter C. Miller, Ed. D. Associate Vice President Student Development

the SUB was established. The new banner policy provides detailed specifications and guidelines for requesting banner space and making banners. During final exam week each semester, the Student Union senior administrative staff served a tasty midnight breakfast buffet to over 400 students. The Student Union supported UNM campus­ wide activities by providing staff volunteers for Freshman Convocation, Family Day, Commencement and Senior Day. The Office ofEqual Opportunity (OEO) conducted "R-E-S-P-E-C-T" training for student employees at the SUB in February and October 2008. The training is designed to inform student employees about civil rights at work in order to recognize and prevent discrimination and harassment, and to ensure that everyone has a positive, healthy working environment. Services Chartered student organizations scheduled up to three meeting rooms per week at no charge, resulting in a 25% increase in student room usage. The Student Union's catering partner, ARAMARK, provided a menu of student-fiiendly food choices to fuel the meetings. Unfortunate events at Zimmerman Library left student without their usual study space. The SUB welcomed those students by dedicating the Ballrooms and Atrium as study space, complete with numerous chairs and tables. Students used the SUB's study space late into the night as the building's hours were extended to midnight, 7 days a week. Operation hours in the Lobo Computer Lab and Mercado convenience store were also extended to serve late night student guests. Programming The Student Union, together with the Student Activities Center, Recreational Services, Student Special Events, Community Experience and other campus partners, offered a broad range of entertaining, educational, and thought-provoking programs from Live @Noon concerts in the Atrium and the midweek film series to the annual College Bowl competition. A partnership with Lobo Athletics provided students with current information on upcoming athletic events, which were free to students. This year's Pumpkin Carving Contest on Halloween had more participants than ever before. A food drive benefiting the Road Runner Food Bank at Thanksgiving, the Christmas Giving Tree collecting presents for foster children, and Mardi Gras cake and punch gave students a chance to come together as a community outside of classes. These events engaged the university community encouraging everyone to feel at home on campus.

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Division of Student Affairs, Student Union Annual Report 2007-2008 Submitted by Walter C. Miller, Ed. D. Associate Vice President Student Development

2007 - 2008 Goals and Assessments

Update visual communications systems in the SUB to facilitate increased usage. Implement an updated visual communications system to better serve chartered student organizations and departments as a tool for promoting campus events. Develop a system that will provide current event and conference information to the UNM community and guests. Installation of plasma television on the mall level which displays events in the building and provides a map of the building to assist guests in locating events/conferences. In addition to this new television, larger monitors were installed to display UNM events and programs that are being held around campus at every entrance on the mall level. Implement newly established UNM Events Department. Develop a clear and consistent image for the UNM Events department through print and electronic media to increase awareness and usage of the facilities as a conference space. Execute promotional activities to aide in awareness and to bring in events. A UNM Events logo designed. The UNMEvents website was created: www.unmevents.com The Events/conference department is currently working on combining Conference Services web pages with www.unmevents.com site. An advertising package was developed to include advertising UNM Events with a large banner on the field at LOBO football games. Staff attended potential client hospitality events at specific games (both football and basketball to promote the available services at the SUB. A marketing package was created which includes several brochures for distribution to perspective customers. Upgraded participation in the meeting planners guide, "Unique Venues", which is in both print and electronic formats. Established partnerships with local area hotels that do not have their own meeting space.

Establish an environmentally friendly program to increase recycling and reduce consumption. Promote recycling, reduced resource usage and increase other environmentally friendly habits through a program that creates awareness, encourages participation and educates. Wails painted with zero VOC products. Currently, more than 80% of our lighting is energy efficient fluorescent. We're moving towards 100%. Recycling bins are distributed throughout the ~UB. Cardboard from food service packaging recycled. Printer cartridges and toner are being recycled. Electric hand dryers replaced paper towels. Green awareness advertised and promoted throughout the SUB on free standing displays, mounted display boards, and signage made for recycling receptacles. Partnered with New Mexico Environment Department on water, recycling, and green building displays there

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Division of Student Affairs, Student Union Annual Report 2007-2008 Submitted by Walter C. Miller, Ed. D. Associate Vice President Student Development

were exhibited throughout the Sub in the month ofNovember (National Recycling Month). Launched a Red and Green Recycling campaign to engage students in recycling efforts. Incorporated a green awareness page on Student Union website to promote green incentives. Installed a water purification system to promote reusable water bottle usage.

Increase building capacity to meet growing demands. Through additional seating, table space and other equipment, increase the SUB's capacity to serve the growing student population. Additional seating ordered to add to the SUB in Higher Grounds area and for the outside patio.

Establish facility upkeep model for structure and furnishings. Prepare for future maintenance and facility needs with a model that allocates resources for both foreseen and unexpected needs. Replaced the air walls in all three ballrooms and purchased additional conference tables to increase stock on hand and potential usage. Air Conditioning: developed a preventative maintenance program to replace filters, coils, boots, and belts on all AC units.

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Division of Student Affairs, Student Union Annual Report 2007-2008 Submitted by Walter C. Miller, Ed. D. Associate Vice President Student Development

2008-2009 Goals

Cont~nue the existing plan to increase public area seating capacity Through additional seating, table space and other equipment, increase the SUB's capacity to serve the growing student population.

Expand Sustainability program Promote recycling, reduced resource usage and increase other environmentally friendly habits through a program that creates awareness, encourages participation and educates.

Increase Student Organization use of SUB space for weekly meetings This will be achieved by expanded communication/marketing of space availability. Also, review current policy/procedure to become more "user" friendly.

Increase the number of Student employment opportunities and retention Establish a goal of90% student employment in the Student Union building.

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Division of Student Affairs, Student Union Annual Report 2007-2008 Submitted by Walter C. Miller, Ed. D. Associate Vice President Student Development

Director's Participation on Committees

University Committees Campus Housing Task Force Campus Educational Living Environment sub-committee Rapid Redesign Security Lighting/ Way Finding Team, Chair Student Success Complex Building Project, Project Leader Emergency Operations Center Crisis Response Team, Student Affairs Representative Community Experience Presidential Scholarship Fund Raising Committee University Long Range Planning Council Campus Development Advisory Committee IT Steering Cabinet New Student Orientation Review Committee Chair UNM Master Plan Committee Professional Involvement National Association of College Auxiliary Services (Member) Association of College Unions International, International Conference (Member) National Association of SPA Community Involvement Albuquerque Convention and Visitors Bureau (Member, Board of Directors) Albuquerque Chamber of Commerce (Member) Hispano Chamber of Commerce (Member) Albuquerque City Council District Four, Neighborhood Association Coalition Pasadena Tournament ofRoses, Kick-of:l'Luncheon, Tournament Entries Committee (Member) Development $5,000 for student empl_oyee scholarships

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Professional Activities of Other Staff

Tim Backes, General Manager Association of College Unions, Region 13 Education Council Coordinator for Facilities and Operations UNM Rewards and Recognition, Committee Member De Colores, Committee Member

Edith Shelton, Sales and Events Manager Association of Collegiate Conference and Events Directors International, Member

Bernadette Jaramillo-Peck, Conference and Event New Mexico Chapter ofMeeting Professionals International - Vice President ofFinance New Mexico Society of Association Executives - Board Member American Society of Association Executives - member Mid Rio Grande Chapter of American Red Cross - Financial Development Committee Association of Collegiate Conference and Events Directors-International, member

Ly Flock, Catering Manager Association of Collegiate Conference and Events Directors International, Member

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Division of Student Affairs, Student Union Annual Report 2007-2008 Submitted by Walter C. Miller, Ed. D. Associate Vice President Student Development

Staffing Update for 2007-2008 (July 1, 2007- June 30, 2008)

Staff Appointments Michele Clement October 7, 2007 Elsie Baldwin March 15, 2008

Staff Separations Patricia Anderson May 30, 2008 (retirement)

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Division of Student Affairs, Student Uujon Annual Report 2007-2008 Submitted by Walter C. Miller, Ed. D. Associate Vice President Student Development

Annual Financial Report

Year Revenue Expenses Fund Balance 2007-2008 4,733,084.20 4,678,081.82 55,003.38 (860,501.95) 2006-2007 4,526,792 4,257,560 269,232.00 (915,505.00) 2005-2006 2,594,482 2,266,203 328,279 (1, 184,737) 2004-2005 2,125,645 2,095,170 30,475 (1,513,016) 2003-2004 1,529,208 1,856,449 (327,241) (1 ,543,490) 2002-03 1,126,221 1,172,953 (1) (46,732) (1 ,216,249) 2001-02 1,255,928 (2,3) 1,160,639 75,269 (1 '169,517) 2000-01 2,097,120 (4,5) 2,203,800 {106,680) (1 ,244,806) 99-2000 3,041 ,210 (6) 3,070,288 {29,078) (1,138,126) 98-99 2,731,285 2,742,992 {11,707) {1 '1 09,048) 97-98 2,658,659 2,938,523 (279,864) (878,156) 96-97 2,876,116 3,085,806 (209,690) (596,292) 95-96 3,154,790 (7) 3,006,023 148,767 (386,602) 94-95 2,693,119 2,941,575 {46,466) (537,369) 93-94 3,027,276 3,001,616 25,662 (488,913) 92-93 2,952,329 3,151,166 (196,637) (514,575) 91-92 3,570,662 3,639,297 {66,635) (315,738) 90-91 3,536,373 3,632,263 (95,890) {247,103) 69-90 3,326,381 3,251,706 76,675 (151,213) Fund Balance (227,888) 1989

DEFICIT OVER TIME BY YEAR JUNE 30, 1990 THROUGH JUNE 30, 2008

Note (1) $45,000 in FY 02 expenses hit our books In FY 03. Note (2) FY2002 was first full year of Foodservlce Aramark management. Note (3) In FY 2002 Gross Sales from Catering activity no longer show on our books as Income. These numbers are now recorded as a payable since all of these funds are paid to Aramark. Note {4) In FY 2001 Foodservlce management was contracted out to Aramark Corp in mid year: Satell~e locations in October 2000, Catering and SUB operations In January 2001. Note (5) The Student Union Building was closed for remodeling in January 2001. Note (6) Foodservlce operations were self operated through FY 2000. Note (7) In FY 1996 $100,361 was transferred out of the capitol account as an adjustment from $209,172 that had been transferred into that account In FY1995. The initial transfer was made biased on sales projections that were not actualized. Note (B) All figures actual FRS end of year numbers. Some revenues reported In the FRS are shown as Note (9) reimbursed expenses. lnst~utional harvesting of $75,000.00

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Division of Student Affairs, Student Union Annual Report 2007-2008 Submitted by Walter C. Miller, Ed. D. Associate Vice President Student Development

12 Jf,( '

DIVISION OF STUDENT AFFAIRS ANNUAL REPORT

JULY 1, 2007- JUNE 30, 2008

Sandrea Gonzales, MA, LPCC Director UNM Women's Resource Center

I. Mission of the Department

II. Assessment of Accomplishments of 2007/08 Strategic Plan Departmental Goals

Ill. Proposed Strategic Plan Department Goals for 2008/09

IV. List of Grant Awards

V. Director Participation on Committees

VI. Conclusion I. MISSION OF THE DEPARTMENT

The Women's Resource Center is a place of advocacy, support, and safety for all members of the greater University and New Mexico community. Through a feminist model of empowerment and educational, social, and cultural programming, we seek to promote women's self-determination and political involvement; awareness and advancement of women's rights to ensure equality in all spheres of life; redress of inequities based on gender, sex, race, sexual orientation, and economic class. The WRC also seeks to promote understanding and mutual respect among women and men to achieve individual and social change as well as to create a positive campus environment.

II. ASSESSMENT OF ACCOMPLISHMENTS OF 2007/08 STRATEGIC PLAN DEPARTMENTAL GOALS

A. Assessment of Goals

GOAL #1: Disseminate results from the completed "Survey to Assess the Climate for Women at UNM: Student, Staff, and Faculty Responses" project and advocate for the implementation of recommendations: • Establish a permanent Commission on the Status of Women at UNM (CSW), which reports directly to the President or Board of Regents. • Convene a task force within six months to study and begin the implementation of these recommendations • Conduct a full "Status of Women at UNM" study using an outside entity. Re-establish and permanently fund both the campus Crime Victim's Assistance Advocate and Staff Advocate positions. Institution-wide review of all orientation programs and materials to ensure that appropriate information on policies and services, relating to equity and safety, is conveyed to new students, staff, and faculty. Increase educational programming and encourage supervisors and departments to provide regular policy and services review sessions, relating to equity and safety, with students, staff, and faculty. Increase frequency of communication containing policy information relating to equity and safety from President's Office, i.e., flyer of Sexual Harassment Policy. Review and enhance campus safety and safety services. • Require diversity training for all students, staff, and faculty. Establish a cohort of sexual harassment advocates/counselors located throughout all campus. • Review and revise reporting procedures for all interpersonal violence incidences (IPV) on campus.

How: Disseminate survey results through presentations and other appropriate venues. Schedule appointments with appropriate administrators and departments.

Why: To use results of the completed "Survey to Assess the Climate for Women at UNM: Student, Staff, and Faculty Responses" to improve the campus climate for women, increase retention, and enhance recruitment efforts. (Student success, excellence)

Assessment: The WRC created and distributed a 99-page report in both print and web version; staff made multiple presentations; and shared report nation-wide via listservs.

GOAL #2: Continue to develop the Sabrina Single Mothers Scholarship Fund.

How: Solicit donations to increase the endowment.

Why: To provide scholarship money to single mothers to increase graduation rates. .------

Assessment: During the 2007-2008 fiscal year, the WRC raised an additional $3,591.19 toward the Sabrina Single Mothers Scholarship Fund bringing the endowment total to $33,136.12. The scholarships were awarded in Spring 2008 to undergraduate students Mercy Herrera and Victoria Otero, and graduate students Stacy Allison and Renee Delgado in the amount of $500 apiece.

GOAL #3: Contribute to the building and maintaining of a health community and safe environment on campus.

How: By providing and co-sponsoring events, educational workshops, cultural gatherings and presentations focusing on a variety of issues for women's safety to women's ethnic and cultural experiences.

Why: To provide a safe living, studying, and work environment for women at UNM

Assessment: The 2007-2008 Academic year saw another successful program geared toward enhancing the environment for women at UNM. The WRC provided and/or participated in many events and services for the UNM community to celebrate the diverse experiences of women's lives and build community including:

88 Special Events 146 Film Screenings 17 Presentations 15 Groups 19 Outreach Events

GOAL #4: Increase educational efforts and programs specifically relating to the categories covered in the "Survey to Assess the Climate for Women at UNM: Student, Staff, and Faculty Responses": • Safety • Work+Life • Health • Accessibility 1 • Discrimination Harassment/Bullying • Sexual Harassment Stalking Domestic Violence Sexual Assault • Services for Women How: Develop and provide educational materials that include appropriate referral and resource information.

Why: Almost Y. of respondents to the survey reported that they did not know where to access help or resources on campus for these issues.

Assessment: Provide information on all these issues through our website, workshops, film presentations, and support groups. We acquired new pamphlets on issues and served on the Work+Life Committee. B. Analysis of Programming and Services:

This section offers an analysis, by category, of WRC activities during the 2007-2008 academic year. The attendance/contact total at the end of the section does not reflect publicity and is therefore conservative. Although some events continue from year to year topics and foci adjust to reflect the current needs of the students, staff, faculty, and the surrounding community here at UNM.

1. Special/Major Events and Conferences that the WRC Sponsored, co-sponsored, participated, and/or attended: • International Women's Day Luncheon: Romana King, Speaker UNM Civil Rights Symposium 2007 Family Friendly Recognition Reception • Expanding your Horizons in Science and Math Conference North American Indian Women's Association (NAIWA) 38th Conference Ferias de Salud River of Tears-Rio de Lagrimas SisterFire: Young Women United Performance Event SOLAS Sin Fronteras Film Festival An Evening of Asian Performances The Vagina Monologues-Las Meganenas 2008 NMPHA Annual Conference & 2"d Annual Women's Health Policy Forum Take Back the Night • Sin Fronteras Film Festival Southwest Gay & Lesbian Film Festival A Conversation with Three Women From Israel/Palestine • The Shape of Water with Filmmaker Kum-Kum Bhavnani Featured Speaker: Marjorie Savage, Mentoring Your Child Through the College Years What you Should Know About Bullying & Harassment WRC Fall Film Festival at SouthWest Film Center National Hispanic Cultural Center Women and Creativity Series: o Women and Design; Faculty and Student Showcase o Giving Shelter, Exhibition o Women Creating Peace o Drawing Practice: Drawings by Linda Swanson o Play: Living Out o Choreographer's Showcase o Georgia O'Keeffe-Life and Work in New Mexico o Women in Music of the World o Storytheater: Maternal Dreamer o Play: The Limit of the Tongue o One Woman Show: The Housekeeper's Diary o A Cabaret Evening of Performances by Inspiring Local Women Artists o Marie Curie-In a Different Light o Cava-NHCC Latin Diva Series o Pistolera in Concert o Andarse Par Las Ram as o Heart of the Goddess-A Staged Reading o Women and Creativity Film Festival: Vicenta At Highest Risk Conversion Why Get Married? Long Haul Marginal Eyes De Mujer a Mujer/Woman to Woman Women's Discussion Circle Human Thing Ghost Tracks Kick Like a Girl Pantal6n Inner Sight Love Solfeggietto Once Upon a Time Ursa Dream It's My Body, My Baby, My Birth Manhattan Flat Exposing Homelessness (. Tienes Fuego?/Got a Light? 0 Adult Dance Classes 0 Discovering Digital Art 0 What's for Dinner-Cooking Workshop 0 Starting and Sustaining a Creative Based Business 0 Papel Picado with Catalina Delgado Trunk 0 Lunch Art and Play 0 Freedom thru Expression Workshop 0 Tardes de Baile 0 Ellen Koment Introduction to Encaustic Painting Workshop 0 Weekend Exploration: Puedes Dejarte puesto Tu Sombrero/You Can Leave Your Hat On 0 Self Portraits: A Writing/Photographic Workshop 0 You are Everything You Need Workshop 0 Beneath the Shadow of the Rainbow: Queer Women of Color Write/Right Their Lives 0 Connect Your Inner and Outer Diva 0 Lifestyle Feng Shui for Love, Health & Prosperity with Jayme Barrett 0 Beginning Drawing with Margi Weir 0 Beginning Loom Weaving with Karen Martinez 1 0 The 5 h Life Salon 0 Reading: Dear Adrienne ... 0 Caminos Distintos Y Voces Femeninas 0 Metamorfosis: Tea and Roundtable Discussion 0 Guest Artist Talks: Mary Lance and Carol Hoy 0 Raices Y Espejos de Aztlan 0 Celebrating Women, Celebrating You 0 Girls Day Out Lunch and Trunk Show 0 Pefia Feminina 0 Open Rehearsal for Ani Ma'amin 0 Firestorm Women's Poetry Slam and Open Mic 0 Weekend Exploration: Creative Composition 0 Creative Shopping

2. Film Series: opportunities to view films on the experiences of women and girls locally and globally: I Was a Teenaged Feminist Everyone Their Grain of Sand The Sermons of Sister Jane: Believing the Unbelievable !66

Seven Days and Seven Nights The Lost Tribe Born to Bondage Belfast Girls Wedding Advice: Speak Now or Forever Hold Your Peace Mirrors of Privilege: Making Whiteness Visible Prison Lullabies Black and White Flowers for Guadalupe • Chisholm '72: Unbought & Unbossed Nalini by Day/Nancy by Night • Troop 1500 Paris Was a Woman The Women of Summer • Abortion Stories from North and South La Operacion See Me: 5 Young Latinas I, The Worst of All • Mohawk Girls • Surname Viet Given Name Nam XXXY • The Constant Gardener Syrianna A Mighty Heart • Babel The Girl in the Cafe 117 videos checked out by professors for classroom use

3. Campus/Community Presentations: representatives from WRC serve as invited presenters in classes and at events: Redefining Relationships-The Family Connection, New Student Orientation • American Studies Graduate Open House Humanist Society of NM:· Woe to the Women Resident Advisor Training • Training Session for Recruiters Graduate and Professional School Conference 2007 Career Development Facilitators' Training UNM Today Podcast Voces Feministas-KUNM UNM Civil Rights Symposium: Women's Issues Panel PNMGC Membership Meeting Mock College Bowl University College Class Women Studies Class RFK Charter School North American Indian Women's Association Conference Curanderismo in the 21 51 Century

4. Groups: opportunities for meeting, networking, finding support, and healing around specific topics of interest: Women and Spirituality Discussion Group • New Mothers Group • Body Image Peer Support Group • Spirit Healing Support Group • Friends and Family of People with Eating Disorders • We Just Wanna Get Done! • Out of One Closet and into Another Bullying/Harassment Support Group • MADRES-Mothers Achieving Dreams Reaching Educational Success • UNM Hospital Women of Color Social Workers Alcoholics Anonymous Returning Women Students Walk-in Hours Family of Soldiers Serving Overseas Crisis Intervention/Individual Counseling Book Club

5. Outreach: WRC participation in orientations, recruiting events, & public forums: African American Student Day African American Student Services Welcome Back BBQ American Indian Student Graduation American Indian Student Services Welcome Back Social Discover UNM & Transfer and Non-Traditional (TNT) Student Orientations & College Enrichment Program (CEP) Orientations Graduate Student Orientation Hispano Student Day Inauguration/Parent Day/Senior Day/Explore UNM LA Works College Prep Program/HUB Cities New Faculty Orientation Pay Equity Day 2008 Raza Graduation Raza Junta Welcome Back Celebration Safe Spring Break Star Scholars Transfer Day Student Services Fair Welcome Back Days Women's Studies Graduation

6. Collaboration with other UNM Departments/Student Groups/Community Agencies:

516 Arts Catholics for Choice Agave Arts Children, Youth & Families Dept. Albuquerque Center for Peace and Justice City of ABQ Cultural Services Albuquerque Human Rights Office Coalition to Stop Violence Against Native Women Albuquerque Public Schools College of Santa Fe Albuquerque Rape Crisis Center Diva D'Luxe Almas de Amistad Downtown Gourmet All Faiths Receiving'Home Enlace Comunitario American Assoc. Of University Women-Alb. Equality New Mexico Amigos de las Mujeres de Juarez Explora Asian Family Resource Center Futures for Children Big Brothers, Big Sisters Girls Inc. of Santa Fe Business and Professional Women of Alb. Global Health Partnership/African Refugee Well-being Catholic Charities Harwood Arts Center Haven House UNMACLU Hispanic Women's Council UNM Admissions & Recruitment Services Human Rights New Mexico UNM Africana Studies Impact Personal Safety UNM African American Student Services Institute Cervantes UNMAgora Jewish/Arab Alliance UNM American Indian Student Services Jewish Family Services UNM American Studies JMS Communications UNM Anthropology Keshet Dance Company UNM Chicano/Hispano/Mexlcano Studies La Colectiva de Raices UNM College Enrichment Program Las Meganenas UNM College of Ed., Counselor Education La Parada Mercantile UNM College of Education, Family Studies La Raza Unida UNMCOSAP League of Women Voters UNM Dean of Students/Resident Life Luna y Sol Midwifery UNM Department of Special Programs MECHA UNM El Centro de Ia Raza Middle East Peace and Justice Alliance UNM Family Reproductive Health Clinic NARAL UNM Feminist Research Institute National Hispanic Cultural Center UNM Foundation National Hispanic Cultural Center Foundation UNM Gay Straight Alliance National Institutes of Health UNM Graduate Professional Student Association National Organization for Women UNM Latin American Studies New Mexico AIDS Services UNM MADRES New Mexico Commission on the Status of Women UNM Maternity and Infant Care New Mexico Media Literacy Project UNM Native American Studies NM Coalition against Domestic Violence UNM Office of International Programs & Studies NM Dept. of Health UNM Peace Studies NM Legal Aid UNM Peer Mentoring for Graduates of Color NM MESA UNM School of Law NM Religious Coalition for Reproductive Choice UNM Sociology NM Women's Agenda UNMSOLAS North American Indian Women's Association UNM Staff Council Work+Life Committee (NAIWA) UNM Student Activities OFF Center UNM Student Health Center Peace Corps UNM Student Health Center- Women's Health Peacecraft UNM Theta Nu Xi, Multicultural Sorority, Inc. Planned Parenthood UNM Women of Color Mixed HER Prime Time Monthly News UNM Women's Law Caucus Rainbow Artists UNM Women's Studies (WMST) Ruppe's Herb Store Urban Indian Advocacy Program S.A.F.E. House VSA/North 4th Art Center Soroptimist International-Duke City Club WiseFool New Mexico Southwest Organizing Project (SWOP) Working Classroom Tewa Women United YogaNow Tricycle Creative Young Women United Tricklock Company YWCA- Middle Rio Grande UNM Academic Affairs

7. WoMentorlng: The WRC also provided a foundation and guidance for women to organize around the following issues and needs:

Body Image/Eating Disorders Feminism Campus Safety Graduate Students Date Rape and Sexual Assault Institutional Racism Lesbian & Bisexual Concerns Undergraduate Students Mothers as students Violence Against Women Racism Women &AIDS Reproductive Health & Justice Women & Disability Research for Women Women & the Law Returning Students Women in Science Single Parents Women of Color Students Traditional Healing Women's Health

8. WRC Newsletter and Website: The newsletter features Women's Resource Center programming and services as well as other university, local, state, and national events. This endeavor offers students valuable opportunities to use their writing and organizational skills and express their opinions by contributing articles. The Student Editors for 2007-2008 were Lena McQuade, graduate student in American Studies, and Christina Lovato, undergraduate in Communication & Journalism. Sandrea Gonzales, Director, and Summer Little, Program Manager supervised them. During the 2007-2008 year, 4,000 copies of the fall newsletter and 4,000 copies of the spring newsletter were distributed. The newsletter continues to be an important form of outreach and communication to the university community about important resources for women.

The WRC's website, www.unm.edu/-women, also continues to be an important tool towards outreach and provision of services. The site contains information about the WRC, an electronic version of the newsletter with calendar of events, and resources on various topics. Additionally, the site is linked with several sites of other Women's Resource Centers, Women's Studies Programs, and other feminist organizations giving the UNM WRC national and international exposure. The student designers Lena McQuade and Christina Lovato continually update and expand the site.

9. On-site Lending LibraryNideo Library: The WRC library has a collection of over 3,000 books, articles, and periodicals written by women concerning issues that effect women. Most of the collection is not available anywhere else on campus. The collection is listed in the University of New Mexico library catalog LIBROS. This accessibility has generated an increase in the use of our collection by students, staff, faculty, and the community. This year, the WRC was pleased to receive the special collections of Margaret Randall and Joy Harjo.

With funding help from the Student Fee Review Board, the WRC also maintains a lending video library that currently numbers 351 videos by and about women. Topics range from media literacy to women and globalization offering national and international perspectives. The Director, Program Manager, and Peer Educators use the videos for presentations, brown bags, and the film series. We have been able to strengthen our connections with academic departments as increasing numbers of UNM faculty and APS educators use this video library; during 2007-2008, 117 faculty checked out films for use in their classrooms. It is very important for the WRC to expand the video library each year; we hope to continue updating our Video Library by purchasing several new videos in the next year.

10. UNM Breastfeeding Support Program: Worked with graduate student Lissa Knudsen to create the UNM Breastfeeding Support Program (BSP), which wfll be housed in and administered by the WRC. The program consists of 6 lactation stations around campus, 3 with hospital grade pumps. The current locations are: Women's Resource Center, Zimmerman Library, Hokona Hall 324, UNMH, Domenici Education Center, and Communication & Journalism Building. The WRC designed, built, and maintains the BSP website: www.unm.edu/-brstfeed. The kick-off event for the program was held in September 2007. Currently, the program relies on a volunteer and it has become clear that a new student position is needed to run this program. The WRC will seek new funds to employ a student coordinator to begin work in Fall 2008.

The WRC also worked in collaboration with others to help pass breastfeeding support legislation. Representative Danice Picraux introduced House Bill 613 requiring employers to provide a clean, private place (not a bathroom) for employees who are breastfeeding to pump. The bill also requires that the employee be given breaks to express milk, but does not require that she be paid for this time. The bill passed and the Family Friendly Recognition Reception to honor the legislators- Representative Danice Picraux, Senator Dede Feldman, and Senator Linda Lopez­ who were critical to its success was held in September 2007.

11. WRC Computer Pod: The WRC Computer Pod fosters computer literacy and research skills in women and single parents by providing computer training In a safe, family-friendly environment. The goals of WRC Computer Pod are to alter the misconceptions about computers, eliminate the stereotypes and phobias around new technology and offer basic computer information and training sessions, specifically for women students who consider themselves computer illiterate and/or feel intimidated by computers and technology in general. The pod contains 7 computers and a laser printer and is available to the UNM community on Mondays, Wednesdays, and Fridays, 8:00 am to 5:00 pm and Tuesdays and Thursdays, 8:00 am to 7:00 pm. A toy box filled with books, crayons, and toys is also available for our clients' children to play with during their visit.

During 2007-2008, 2729 clients signed in to use the computer pod. Serving this volume of clients makes it imperative that the WRC computer pod be upgraded on a regular basis to keep pace with technology available in other campus computer pods. This not only benefits our users in their academic careers, but as they enter the job market too. The WRC continues to need additional funding in order to make these upgrades.

12. International initiatives: Traditional Medicine Without Borders: Curanderismo in the Southwest and Mexico- July 2007 July 2007 marked the sixth successful year that the WRC has co-sponsored and helped organize this class. It is cross-listed with several academic departments: Women Studies, American Studies, Chicano/Hispano/Mexicano Studies and Anthropology. This year the class was also offered for graduate credit through Language, Literacy & Sociocultural Studies and as a non­ credit course through Division of Continuing Education. The course uses a team teaching approach using instructors/practitioners from UNM, the Universidad Autonoma de Morelos in Cuernavaca, Mexico and the Albuquerque community.

The WRC director, Sandrea Gonzales has been instrumental in contributing to the great success of this class and the organizing of the community health fairs, which take place in conjunction with the two-week class. This year she co-taught two sessions during the class. The five Health Fairs attracted 1150 people. The course continues to serve as an important vehicle for the international exchange of information about our unique cultures and as effective recruitment and outreach opportunities.

Total Number of Participants/Clients/Outreach Contacts: 43,071* *Does not include publicity C. Assessment of Programs and Services

The WRC has experienced a steady increase in the number of contacts for the last six years. The dramatic increase in contact numbers for 2005-2006 reflects additional contacts created by The Survey to Assess the Climate for Women at UNM.

WRC Clients Served

20000

10000

0 2002-2003 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008

The WRC continues to improve assessment tools and methods. Our current tool, via Student Voice, tracks ail services use through the use of a voluntary sign-in sheet for walk-in clients and staff logs for crisis intervention contacts and phone calls. As with any volunteer sign-in sheet, some clients choose not to sign in. The WRC staff continues to encourage everyone to do so and tries to document those who do not. During the next year, the remaining assessment tools will complete migration to Student Voice. These tools will track satisfaction and levels of usage of our films, events, and Breastfeeding Support Program.

For an analysis of types of services provided during FY0?-08, please consult the following charts. Chart A examines the client population that uses the WRC. A sex/gender analysis is available in Chart B. Chart C provides a breakdown of the services accessed by clients. Chart D provides information about "first-time" and "repeat" users of the WRC. Finally, at the request of the Student Fee Review Board, Chart E reflects how many undergraduate and graduate students sign in at the WRC.

---- ~--~ - CHARTA

WRC Clientele

09%

II Student •Faculty CJStaff D Community Member

Sex/Gender

I Iii Male I 11 Female I LD Transgender I I 82% l__ CHARTC

WRC Services

2% 3%

Iii! Computer pod Iii Resources D Library D Events • Groups rn Advisement • Study D Crisis • Lactation station 11 Other (please specify) .l!l "C c c Cl) Ill:= CllU E Cl ·- c 1- ·- -U) ...c ... :I u:~ ChartEr------~ Undergraduate/Graduate Students

7%

'!•Undergraduate I •Graduate IJNIA __...J

Ill. PROPOSED DEPARTMENT GOALS FOR 2008/09

GOAL #1: Growth of Breastfeeding Support Program

How: Seek funding to support a student in the position of Breastfeeding Support Program Coordinator; acquire equipment; begin assessment of room usage; and advertise.

Why: To raise awareness of the program and its offerings aimed at retaining and supporting student, staff, and faculty moms.

GOAL #2: Continue to develop the Sabrina Single Mothers Scholarship Fund.

How: Solicit donations to increase the endowment.

Why: To provide scholarship money to single mothers to increase student success and graduation rates.

GOAL #3: Contribute to the building and maintaining of a health community and safe environment on campus.

How: By providing and co-sponsoring events, educational workshops, support groups, cultural gatherings and presentations focusing on a variety of issues for women's safety to women's ethnic and cultural experiences.

Why: To provide a safe living, studying, and work environment for women at UNM that will support student success. )~j

GOAL #4 International Initiative with Mexico and Central America to encourage and promote an international exchange of students, their cultures, and information.

How: Offering a summer class through a partnership between UNM and El Centro de Desarrollo Humane hacia Ia Comunidad in Cuernavaca, Mexico.

Why: To promote an exchange of Ideas about Integrative Medicine Techniques and the opportunity to do cross learning with educators from Mexico and Central America and the United States. This will also serve as an excellent outreach and recruitment opportunity.

IV. LIST OF GRANT AWARDS

While not technically grant awards, these monies were allocated during 2007-2008 to the WRC to enhance its small budget:

$31,927 -student Fees Review Board Allocation (GEAR-UP Programs) • $7,500 - Office of the Vice President for Student Affairs Allocation (WRC Retention and Recruitment Programming) • $6,450- Traditional Medicine Without Borders Class Allocation • $2,500 - Office of the Vice President for Student Affairs Allocation (Sabrina Single Mothers Scholarship) • $5,707 - Office of the Vice President for Student Affairs Allocation (WRC Project Support) V. DIRECTOR PARTICIPATION ON COMMITTEES AND MEMBERSHIPS

A. Director and Program Manager: Albuquerque Rape Crisis Center American Association of University Women (AAUW) Community Collaboration for Reproductive Health and Justice COSAP Advisory Board/Prevention Council Diversity Council Expanding Your Horizons Science and Engineering Conference Planning Committee Making Strides Against Breast Cancer Program Mexican American Women's National Association (MANA) NASPA Women's Centers Pre-Conference Planning Committee National Association of Student Personnel Administrators (NASPA) National Hispanic Cultural Center Women and Creativity Steering Committee National Institutes of Health -LGBT Mental Health National Women's Studies Assoc. Women's Centers Advisory Council National Women's Studies Assoc. Women's Centers Planning Committee National Women's Studies Association NM Commission on the Status of Women International Women's Day Planning Committee NM Governor's Women's Health Task Force NM House Memorial 11 Task Force NM Women's Health Policy Committee North American Indian Women's Association-NAIWA OSA Assessment Users Group OSA Marketing Users Group OSA Webmasters Users Group Provost's Diversity Committee UNM Family Weekend Planning Committee UNM Human Resources Symposia UNM Immigration Symposium Planning Committee UNM Safety Task Force UNM Staff Council Executive Committee Grade-at-large Representative UNM Staff Council Grade 13 Representative UNM Staff Council Work-Life Committee UNM Women Studies Executive Board Wage Club Women In Movement In NewMexico (WIMIN) Women Studies Best Student Essays Committee

B. Professional Development/Staff Training 2008 NMPHA Annual Conference & Second Annual Women's Health Policy Forum Budget Planner Online Course Budget Planner Overview Budget Planner Working Sessions Cash Management Department Time Approvals Department-Time Entry Diversity Leadership Council Conference Finance Standard Reporting Overview Institute for Violence, Abuse, and Trauma Annual Conference Introduction to Mindfulness Conference Is It Anger or Is It Abuse? Assessment Conference Legal and Ethical Considerations for Children, Adolescents, & Families Conference Mindfulness Workshop • NM Coalition Against Domestic Violence Annual Conference • NM Higher Education Assessment & Retention Conference • NM Student Affairs Symposium • NM Women's Health Policy Seminar • North American Indian Women's Association (NAIWA) • Position Management Professional Administrative Assistant Conference • Securing Private Data • Suicide Prevention Conference • Victim's Reparations Conference • Wisdom of the Dream Workshop

VI. CONCLUSION The UNM WRC celebrated 36 years of service to the University and Albuquerque communities in March 2008. UNM statistics show the number of women on campus hovering around 60% for the last several years. Therefore we continue to expand and improve our outreach efforts and as a result have created a demand that is, at times, difficult to meet because of our small staff and very limited financial resources. To meet this increased need, it is critical to expand, improve, and update the WRC library, video library, and the technology in our offices and computer pod. It continues to be imperative that we be able to add another full-time staff member to help meet the needs of the UNM community.

As one of the oldest Women's Resource Centers in the country, we are pleased to have provided 36 years of continuous service that has enhanced the university experience for the success of numerous women students, faculty, and staff. The WRC is also grateful for the continued support we receive from the Office of Student Affairs, ASUNM and GPSA.