1 | 2019 MWSS Annual Report
TITLE PAGE NO.
1. Vision and Mission Statements 5
2. Chairman’s Message 7
3. Message from the Administrator 8
4. Introduction 9
5. General Information Corporate Profile a) Legal bases 11 b) Background 11 c) Significant events in privatization 12
6. Fast Facts and Figures 14
7. MWSS Board of Trustees 15
2 | 2019 MWSS Annual Report
8. Water Security Programs a. Bulacan Bulk Water Supply Project 30 b. New Centennial Water Supply Project 31 c. Angat Water Transmission Improvement Project 33 d. Bigte-Novaliches Aqueduct No.7 Project 34 e. Umiray-Angat Transbasin Rehabilitation Project 35 f. Ipo Dam 3 Project 36
9. Organizational Excellence
a) Statement of Full Compliance with the Code of Corporate Governance 38 b) Whistleblowing Policy 39 c) 2019 Performance Evaluation Scorecard (PES): 39 d) First Audit Surveillance of ISO 9001:2015 40 Certification for the Project Management Division e) 2019 Stakeholder Satisfaction Survey 41 f) Freedom of information 42 g) 2019 Strategic Planning 43 h) Commitment to Excellence thru Information 44 Technology Initiatives i) Procurement Activities 47
10. Human Resources a) Employee Training and Development Programs 48 b) New Employees 50 c) Health, Safety, Sanitation, and Wellness Programs 51 d) Team Building 52 e) Employees’ Shuttle Service 52 f) Gender and Development programs of MWSS 52 g) Service Excellence 54
11. Partnership Development a) Asia Water Council 2019 56 b) Singapore Public Utilities Board 56 c) Earthquake Resiliency Plan for Greater Metro 57 Manila Area d) El Nino Preparedness Measures with Stakeholders 59 e) Carriedo Cup Sportsfest 61 f) Partnership with DOST-ASTI on Disaster risk- 62 reduction and management of Ipo Dam g) Asset Management 63
3 | 2019 MWSS Annual Report
12. Engagement with the Indigenous People (IPs)
a) Public /Stakeholder Consultations/Hearings for the 65 NCWS-Kaliwa Dam Project b) Outreach Programs 66 c) Commitment to IPs affected by Sumag River Project 66 d) MOA signing with Dumagat IPs of Kabayunan for 67 Angat Water Transmission Improvement Project
13. Environmental Stewardship a) Major Accomplishments in Watershed Management a.1. Protection, Governance, Communication, 69 Educations and Public Awareness a.2. Nature Walk and Tree Planting 72 b) Clean-Up Drives / Environmental programs b.1. Launching of Manila Bay Rehabilitation’ 73 b.2. Simultaneous Launching of Battle for Rivers 73 and Esteros b.3. International Coastal Clean-up 73 c) Sewerage and Sanitation 74 c.1. MWSS’ Position on Creek Interceptor 80
14. Financial Performance a) Dividend payment by MWSS 83 b) PSALM payment of P102M 84 c) COA Audited Financial Statements 86
4 | 2019 MWSS Annual Report
VISION and MISSION STATEMENT
A. Mission For its customers in Metro Manila and expansion areas: • Optimize and expand our water sources and secure their watersheds and facilities • Provide equitable access to clean, potable and affordable water • Expand the coverage of sewerage and sanitation services • Ensure prudence and efficiency in the implementation of all our plans
B. Vision By 2024, MWSS-CO shall be a world-class benchmarked agency for its water security program with technically competent personnel and infrastructure.
C. Community Vision Malinis na Tubig Walang Korupsyon Sapat na Daloy ng Tubig Serbisyong Tunay
D. Core Values: SQuIRT
S - Service Excellence Qu – Quality I - Integrity R– Results-Oriented T- Transparency
5 | 2019 MWSS Annual Report
VISION and MISSION STATEMENT
E. Corporate Objectives
MWSS-CO exercises the best practices in good governance to contribute and achieve economic growth, generate employment opportunities, and cultivate a conducive working environment, thus measures its performance standards to: 1) Ensure sustainable water supply MWSS’ priority is to source raw water for domestic supply. Thus the agency dutifully adheres to its mandate of providing an uninterrupted and continuous supply of potable water to the people of Metro Manila and parts of Cavite and Rizal by continuously sourcing major water supply projects while ensuring the protection of watersheds and sustainable livelihood plans for the residents affected by the said projects.
2) Ensure customer satisfaction in MWSS service delivery More than just sourcing raw water for domestic supply, MWSS also serves as a source of information to academic institutions and other inter-agency units, safeguarding the environment through coordination with other agencies, protection of rights-of-way, and assets; and overseeing sewerage systems through the Concessionaires.
3) Ensure continuity Water Security programs The MWSS-CO adopts an ecologically and economically efficient concept in the development of water infrastructure as an overarching strategy towards the pursuit of its water security programs. Considering the significant contribution of infrastructure development in achieving inclusive growth, optimizing investments in its infrastructure projects to (a) ensure that these projects/programs are not overdesigned or over- specified; (b) minimize cost overruns, project implementation delays and changes in scopes of works: and (c) ensure that the projects' full functionalities are achieved at the most appropriate designs and least costs.
4) Nurture a More Efficient and Effective Workforce Consistent with the objective of the reorganization implemented in 2018, MWSS has embarked on investing in technically competent personnel through continuous training and competency programs and providing appropriate health, wellness, and other benefits programs.
5.) Ensure Sound Financial Management As part of MWSS’ contribution and commitment to promote fiscal discipline and improve the National Government (NG) cash management, MWSS has consistently remitted dividends out of its corporate earnings.
6 | 2019 MWSS Annual Report
CHAIRMAN’S MESSAGE When I took the helm as the new MWSS Chairman, I knew it would not be easy being an MWSS Administrator for two years prior.
There is more to a water utility than meets the eye.
What some simply see water from the tap, is a complex gamut of infrastructure vulnerabilities, investment strategies, and technologies to place a new water source or deliver potable, and adequate water to homes, and every sector of society. Aware of the complexities in water security, I promised myself not to fail. That is why we started to work on the water security plan to forestall lack of water supply in the future. The year 2019 is memorable - -
• A year when climate change wrought havoc as Angat Dam and La Mesa Dam which reached their lowest elevation, along with turbidity issues of water sourced from Laguna Lake. • The year of double whammies. MWSS was slapped big time by legal fines. The Supreme Court decided a P921 million penalty concerning the Clean Water Act, and the international court, the Permanent Court on Arbitration (PCA) award of P10.8 Billion to the Concessionaires for acts committed by officials of the previous administration; and • The year also started the clamor to terminate the Concession Agreement.
Breaking away from the very cautious posture of the past leaderships in water source development, we have reoriented our priorities and adopted short-term, medium-term, and long-term raw water sources. The MWSS Board approved several water source projects to develop additional sources from Laguna Lake, Wawa, Marikina, and Laguna Rivers. Several projects were started to help moderate overdependence on Angat and mitigate associated risks for the summer of 2020. Priority projects are now brimming to the seams with projects like the: Marikina Mobile Water Treatment Plants (MBWTP), Cavite-NIA MWTP, Rizal Wellfields, NRW reduction, and the development of a third Water Treatment Plant (WTP) right after the second WTP was constructed near Laguna Lake. Moreover, while we are in solidarity with our Concessionaires in the interventions concerning limited supply, at the heart of our decision was customer value. To strike the right balance, MWSS imposed penalties for the water shortage and additional fines to fund new water supply sources.
The new Concession being prepared by the Executive Department will completely resolve the P10.8 Billion penalty imposed by the PCA and at the same time remove some of the old provisions that will eventually benefit our consumers.
The 2019 operating environment also meant enhancing our financial performance to fund ongoing strategic programs and completing projects. As a GOCC, we have gained greater “financial independence,” using our portfolio of assets for corporate revenue generation—our way of showing how eager we are to support the government spending measures.
I am thankful that together with our highly dedicated members of the Board, the MWSS staff, and the Concessionaires, we have risen above the challenges and served our stakeholders and customers. Going forward, our 2019 experiences have given us a clearer sense of focus in our future direction in how we manage our finite water resources.
PDDG REYNALDO V. VELASCO (Ret) MWSS Board Chairman
7 | 2019 MWSS Annual Report
This Annual Report is a testament to the pivotal role of MWSS in ensuring adequate supply and distribution of safe and potable water. In doing so, we in MWSS pursues and continues to develop programs and policies to provide the consumers with affordable and safe water. As we carry out this mandate, we are aware that much more needs to be done. John C. Maxwell, in his book, The 17 Indisputable Laws of MESSAGE FROM THE Teamwork, we must follow the High Road Principle, a road where people treat others better than they treat us. Maxwell ADMINISTRATOR mentions that the high road is truly the path less traveled.
This is because taking the high road requires thinking and acting in ways that are not natural or common. However, those who practice the High Road Principle become instruments of grace to others and recipients of grace. Grace is important for us, especially as we recognize that there is a higher Being above, providing us strength and guidance as we take a stand in doing what is right. As I do my daily tasks, I always ensure that I withdraw my inspiration from Above. More importantly, Maxwell stated that people who embrace the high road make excellence their goal. We can accomplish this if we: Care more than others think is wise Risk more than others think is safe Dream more than others think is practical Expect more than others think is possible Work more than others think is necessary I would just like to encourage everyone as we continue to take a difficult stand on issues. These should not prevent us from doing what we must do, especially applying first principles and moral standards in our tasks and explore more than what is necessary. When we conduct ourselves with the high standards that we should be doing, nothing will harm us. May we continue to commit ourselves to do what is right and what is moral to the highest principle and excellence. God bless MWSS!
LTGEN Emmanuel B. Salamat (Ret.) Administrator, MWSS
8 | 2019 MWSS Annual Report
INTRODUCTION
The MWSS Annual Report provides the necessary information that highlights the agency’s activities in 2019 to pursue our general objectives on water and wastewater services. This report proves that it is possible to join forces, to identify common goals, and to agree on collective action as we take on the 21st-century challenges on water scarcity and the evolving regulatory environment. Our corporate theme: “Resiliency in the face of 21st Century Challenges”, summarizes the self-help efforts, transformation of internal structure and processes, and innovative programs to live out our developmental mandate. The Report presents the interplay between water security, resource scarcity, and local coping strategies to ensure that our complex water and wastewater system runs smoothly and reliably while ensuring that the public stay safe and healthy.
The many roadblocks in 2019 that challenged the very core of MWSS’ character in the national spotlight, presented one big takeaway - the advances during the past 2 decades cannot be sustained unless the MWSS and its Concessionaires step up its commitment for mutual advice, assistance, and cooperation in implementing projects in a more sustainable form of development. Throughout 2019, the MWSS-CO exhibited agile leadership that allowed the agency to make decisions and initiate changes when circumstances required.
As part of our commitment to sustainability, a limited number of copies of this report are printed. An online version in an accessible text format of this Report can be downloaded from the MWSS official website: www.mwss.gov.ph.
9 | 2019 MWSS Annual Report
GENERAL INFORMATION
10 | 2019 MWSS Annual Report
CORPORATE PROFILE
A. Legal Bases: 1. Republic Act (R.A.) 6234 dated June 19, 1971, otherwise known as MWSS Charter, created MWSS to ensure uninterrupted and adequate supply and distribution of potable water for domestic and other purposes at just and equitable rates. Based on its original Charter, MWSS has jurisdiction, supervision, and control over all waterworks and sewerage systems within Metro Manila, the entire province of Rizal, and a portion of Cavite. R.A. 8041 or the National Water Crisis Act of 1995 and implemented by Executive Order No. 286 on December 6, 1995, and Executive Order No. 311 on March 20, 1996, allowed MWSS to enter into arrangements that will result in the involvement or participation of the private sector in any or all of the segments, operations and/or facilities of the MWSS.
2. RA No. 8041, otherwise known as the National Water Crisis Act of 1995, implemented under Executive Order No. 286 dated December 6, 1995, reorganized the MWSS in 1996. The law also transferred the financial burden of the MWSS to the private sector to improve service standards, increase operational efficiency, and minimize tariff impact.
3. The passage of Executive Order No. 311 on March 20, 1996, encouraged the private sector’s participation in the operation of the facilities of MWSS and paved the way for its privatization
4. On 21 February 1997, the retail distribution of water was privatized through the Concession Agreement entered into with Manila Water Company, Inc. (East Zone) and Maynilad Water Services, Inc. (West Zone).
B. Background
The MWSS is the Philippine government’s corporate arm mandated to provide water and sewerage services in Metro Manila. It is an attached agency to the Department of Public Works and Highways. MWSS owns and has jurisdiction over all waterworks and sewerage system of all the in the cities of Manila, Pasay, Quezon, Cavite, and Caloocan; the municipalities of Antipolo, Cainta, Las Piñas, Makati, Malabon, Mandaluyong, Marikina, Montalban, Navotas, Paranaque, Pasig, Pateros, San Juan, San Mateo, Taguig, Taytay, all of Rizal Province, the municipalities of Bacoor, Imus, Kawit, Noveleta, Rosario, all of Cavite province and Valenzuela, Bulacan.
As a result of the privatization in 1997, MWSS is divided into two Offices, the MWSS Corporate Office and the MWSS- Regulatory Office.
11 | 2019 MWSS Annual Report
C. Significant dates in the 22 years of MWSS’ history of privatization:
Date Event Description
21 February 1997 MWSS entered into Concession Agreement (C.A.) with Manila Water Company Incorporated (MWCI) and the Maynilad Water Services Incorporated (MWSI), granting them the rights to manage, operate, repair, decommission and refurbish the Facilities in the Service Area, including the right to bill and collect for water and sewerage services supplied in the Service Area. MWCI operates on the east zone while MWSI services the west zone
8 March 2001 MWSI suspended payment of concession fees due to financial difficulties. 29 April 2005 Maynilad submitted to the Rehabilitation Court its 2005 Rehabilitation Plan incorporating the terms and conditions of the Debt and Capital Restructuring Agreement (DCRA) executed between Maynilad, MWSS, Benpres Holdings Corporation, the Suez Group, and other lenders. 8 September 2005 The MWSS Board of Trustees resolved to assign the MWSS Subscription Rights under Clause 24 of the DCRA. After going through the process of competitive public bidding, DMCI-MPIC Water Company, Inc. (DWCI) was awarded the MWSS Subscription Rights and the right to acquire receivables of MWSS, subject to the conditions imposed under the DCRA.
1 June 2005 The Rehabilitation Court approved the 2005 Rehabilitation Plan, including the DCRA.
8 September 2005 The MWSS Board of Trustees resolved to assign the MWSS Subscription Rights according to Clause 24 of the DCRA. After going through the process of competitive public bidding, DMCI- MPIC Water Company, Inc. (DWCI) was awarded the MWSS Subscription Rights.
27 December 2006 MWSS and DWCI entered into an Assignment and Assumption Agreement (AAA) to formalize the award. 9 August 2007 DWCI entered into a Prepayment and Settlement Agreement (PSA) with Maynilad, MWSS, the Suez Group, and other lenders as an early exit from rehabilitation proceeding, contributing cash to prepay among others its obligations to MWSS under the DCRA.
19 December 2007 The Rehabilitation Court issued an order (1) approving the PSA, (2) declaring that Maynilad had successfully implemented the 2005 Rehabilitation Plan subject to the fulfillment of certain conditions, and (3) disallowing the disputed or unresolved claims of MWSS and the Suez Group.
12 | 2019 MWSS Annual Report
Date Event Description 19 October 2009 Approval of the extension of the Concession Agreement of MWCI to an additional of 15 years from 7 May 2022 to 6 May 2037
17 March 2010 Approval of 15 years’ extension of the Concession Agreement of the Maynilad from 6 May 2022 to 6 May 2037. 7 December 2015 MWSS issued a Notice of Award (NOA) to San Miguel Corporation – K Water Consortium for the Bulacan Bulk Water Supply Project. Under the NOA, the Consortium registered the Luzon Clean Water Development Corporation as the 3rd Concessionaire for the North service area. 15 January 2016 Luzon Clean Water Development Corporation entered into a 30- year Concession Agreement with MWSS as the 3rd Concessionaire to service the north service area.
13 | 2019 MWSS Annual Report
FAST FACTS and FIGURES
14 | 2019 MWSS Annual Report
MWSS BOARD OF TRUSTEES
15 | 2019 MWSS Annual Report
HIGHLIGHTS OF MWSS BOARD OF TRUSTEES’ ACCOMPLISHMENTS IN 2019 The Board is responsible for the stewardship and strategic direction of the MWSS-Corporate and Regulatory Office. Its duties include the establishment of the corporate mission, vision and values, oversight of the corporate planning process, financial position and results, risk management, internal controls and information systems, human resources, communications, and stakeholder relations. In the exercise of the critical role the Board plays in governance, stewardship, and strategic direction, the Board revisited the corporate strategy map. It provided direction in the achievement of performance targets under the 2019 Performance Evaluation Scorecard. Transparency, independence, and accountability continued to be an essential focus of the Board as it addressed vital issues and managed the immediate crises that beset the agency in 2019. Summary of Board activities: Activities No. En Banc Meetings 26 Board Committee Meeting 57 Board Resolutions Passed 227
2019 BOARD RESOLUTIONS There were 227 board resolutions in 2019. Some of the notable Resolutions approved were:
Date Bd Reso # Subject 24 January 2019 2019-008-CO Memorandum of Agreement with NEDA for the Conduct of Feasibility Studies for the Ipo Dam No.3. 2019-026 Transfer of Ownership without costs of various MWSS vehicles to the National Fire Training Institute, and to 28 February and Brgy. Dacudao, Davao City 2019-028 Transfer of Ownership without costs of various MWSS vehicles to the Public Safety Assistance Center in San Juan, Batangas 11 March 2019 2019-041 Transfer of Ownership without costs of various MWSS vehicles to the DENR for its clean-up drive of Manila Bay. 11 March 2019 2019-049-CO Deployment of MWSS’ Mobile Treatment Plant to the Siocon, Zamboanga Del Norte to provide safe and potable water to communities affected by El Nino Phenomenon. 14 March 2019 2019-050-CO Directed MWSS Administrator to handle urgent actions and find appropriate and immediate solutions on water shortage within the Concession areas; review of the submitted Manila Water’s Business Plan to avoid recurrence of water shortage situation; implement an effective water allocation strategy to guarantee delivery 16 | 2019 MWSS Annual Report
and distribution of water supply to all affected residents 15 March 2019 2019-051-CO Adoption of measures to fully comply with the distribution of sufficient water supply following the water shortage that occurred in Metro Manila. 20 March 2019 2019-052-CO Directing the MWSS-RO to study the appropriate penalties diligently, that may be imposed upon Manila Water and assess the propriety of the suspension of the increase in rate to the Manila Water concession areas given the water service crisis. 9 May 2019 2019-074-CO Approval of the Wawa Bulk Water Supply Project because of the water supply shortage experienced by Manila Water, which necessitates the adoption of urgent and effective measures to address the situation. 23 May 2019 2019-078-CO Rebidding of MWSS’ Network and IT Infrastructure Facilities (NITIF) and Design, Development, Testing, and Deployment of Asset Management Information System (AMIS). NITIF and AMIS are components of the MWSS’ Water Legacy program.
13 June 2019 2019-086-CO Created the Pre-Qualification Bids and Awards Committee (PBAC) Technical Working Group and Secretariat in connection with the Unsolicited Proposal of San Miguel Holdings Corporation according to R.A. 7718 (Build-Operate-Transfer-Law), 26 June 2019 2019-096-CO Created the Multi-Partite Monitoring Team and the establishment of the Environmental Guarantee Fund and Monitoring Fund for Angat Water Transmission Project (AWTIP). The funds will be used for rehabilitation and or restoration of areas affected by the AWTIP, source of fund for clean-up activities, and to whatever damages to life and property that may be caused by the project. 26 June 2019 2019-097-CO Policy on the adoption of the Data Privacy Act in 2012 and the Information and Data Processing Requirements at MWSS. 22 August 2019 2019-138-CO Memorandum of Understanding between Public Utilities Board of Singapore and MWSS. 10 September 2019-148-CO Policy on Whistleblowing 2019 26 September 2019-153-CO Guidelines for the Provision of Health, Safety, Sanitation, 2019 and Wellness Programs for MWSS Employees. 4 November 2019-168-CO Directive to MWSI, MWC, LWDC to extend assistance to 2019 severely affected earthquake victims in Tulunan, Cotabato, and other parts of Mindanao. 14 November 2019-189-CO Design and Construction, Funding, and Consultancy 2019 services of Tunnel No.5 Project. 14 November 2019-191-CO Memorandum of Agreement (MOA) among the Dumagat 2019 Indigenous People, Norzagaray Bulacan and MWSS to obtain Free Prior Informed Consent (FPIC) for Angat Water Transmission Improvement Project (AWTIP). 14 November 2019-197-CO Creation of Technical Working Group in compliance with 2019 the directive of the Office of the President (OP) to review
17 | 2019 MWSS Annual Report
of the Concession Agreement. 14 November 2019-188-CO Emergency procurement of equipment for the Marikina 2019 River Infiltration Gallery Plus Portable Treatment Plant as part of Manila Water’s Water Supply Augmentation Project. 5 December 2019-201-CO Revocation of Board Resolutions about the 2019 Renewal/Extension of Concession Period of Manila Water and Maynilad from 2022-2037. 13 December 2019-214-CO Results of the Shortlisting Evaluation for Consultancy 2019 Services for the supervision of the implementation of the Design and Construction Contract of the Bigte-Novaliches Aqueduct 7 Project (BNAQ 7) and Capacity Building Consultancy Package No. MWSS-CSCB-01. 19 December 2019-224-CO Authority for Management to release 15% Local Portion of 2019 the Advance Payment payable to the Contractor relative to the commercial contract of the New Centennial Water Source-Kaliwa Dam project.
18 | 2019 MWSS Annual Report
BOARD OF TRUSTEES’ PROFILE 1. PDDG REYNALDO V. VELASCO (Ret). Ph.D. Vice-Chairman (January 2017-August 2019) Chairman of the Board (August 2019-present)
Qualifications: Post Graduate: Doctor of Philosophy Peace and Security Administration (Ph. D. PASA) Bicol University, Legaspi City 2003
Master of Business Administration (MBA) University of St. La Salle, Bacolod City 1996 Continuation Chairman Velasco Profile
Tertiary Education: PMA, BS Philippine Military Academy Class Fort Del Pilar, Baguio City 1971
Appointment to the Board: 20 January 2017
MWSS Board Committee Membership: 1. Executive & Governance Committee 2. Concession Monitoring Committee Career Experience: Administrator Velasco has 34 years of leadership experience in the military as a police officer, rising from a student officer to Police Deputy Director-General. He has worked in the operations, technical, and logistics side of the service.
He received a total of 122 professional awards while on active service in law enforcement, and two (2) Cavalier Awards, the most coveted and highest honor that can be given to a PMA alumnus for exemplary performance.
He has 3 years of experience in public administration, particularly in the local government, as Mayor of Sta. Barbara, Pangasinan.
He also ventured into personnel and security consultancy after he retired from the Philippine National Police.
Other Directorships: 1. Trustee: Filipino War Veterans Foundation (FILVETS), Inc., 2. Vice-Chairman: Asia Water Council 3. Trustee: Independent Insights, Inc. 4. Trustee: International Security Service, Inc. 5. Director: PMA Educational Trust Fund Inc. 6. Director: Philippine Water Works Association (PWWA)
19 | 2019 MWSS Annual Report
2. JUDGE FRANKLIN J. DEMONTEVERDE Chairman of the Board (March 2017-August 2019),
Qualifications: Post Graduate: Bachelor of Laws University of Negros Occidental-Recoletos Bacolod City 1980
Tertiary Education: Bachelor in Business Administration University of the East, Manila
Appointment to the Board: 20 March 2017
MWSS Board Committee Membership: 1. Executive and Governance Committee - Chairman 2. Audit and Risk Management Committee 3. Human Resource Committee
Career Experience:
Chairman Demonteverde was a Presiding Judge of Branch 44, Bacolod City, for 14 years from 2000 until 2014. Before he was appointed Presiding Judge, Chairman Demonteverde was designated Acting Judge of Branch 62, Bago City, and Branches 49 and 5, Bacolod City from 2006 to 2010, aside from his regular job as a judge in Himamaylan City.
Chairman Demonteverde was also a Grand Master of Masons in 1999-2000, Grand Lodge of the Philippines, which jurisdiction covers the Philippines, Guam, Saipan, Okinawa, and South Korea.
Other Directorships: President, Philippine Judges Association, 2011-2013 Board of Directors, YMCA of the Philippines, 2012
20 | 2019 MWSS Annual Report
3. LTGEN EMMANUEL B. SALAMAT (Ret) Administrator and Vice-Chairman of the Board, MWSS
Qualifications: Post Graduate: Master in Public Management University of the Philippines Open University
Master of Arts in Strategic Studies Deakin University, Geelong, Vic, Australia
Continuation Administrator Salamat Profile
Senior Executive Course on National Security National Defense College of the Philippines (CGEA), QC
Defense Strategic Studies Course Fellow of Centre for Defense and Strategic Studies Centre for Defense and Strategic Studies (CDSS), Australian Defense College, Canberra, Australia
Tertiary Education: Philippine Military Academy Bachelor of Science
Appointment to the Board: 29 July 2019
MWSS Board Committee Membership: 1. Executive and Governance Committee 2. Concession Monitoring Committee
Career Experience:
LTGEN Emmanuel Salamat committed most of his working career in military service. He was commended throughout tenure for his outstanding service in championing national security, promoting the welfare of Filipino people, and significant contribution in developmental and peaceful initiatives. He was appointed as Superintendent for Naval Command Staff College at the Naval Education and Training Command in Philippine Navy; Chief of Unified Command Staff for Western Command; Commander of the 1st Marine Brigade based in Central Mindanao; Assistant Superintendent of the Philippine Military Academy; Commandant of the Philippine Marine Corps; and Commander of the Northern Luzon Command (NOLCOM) to name a few.
Other Directorships: 1) Board Member, NOLCOM Heroes Foundation, Inc. 2) Board Member, Philippine Marine Corps Foundation, Inc. 3) Commander, Northern Luzon Command (2017-2019) 4) Head, Area Task Force North (National Task Force-West Philippine Sea), 2017-2019 5) President, Kiwanis Club of Lebac
21 | 2019 MWSS Annual Report
4. COL. MELCHIOR ISLA ACOSTA, Jr. (Ret.) Member of the Board, MWSS
Qualifications: Cadet (Tertiary Level) BS Philippine Military Academy (Class of 1971 “Matatag”) Baguio City, 1967 - 1971
Appointment to the Board: 14 June 2017
MWSS Board Committee Membership: 1. Concession Monitoring Committee 2. Audit and Risk Committee 3. Human Resource Committee
Career Experience:
Col. Melchior Acosta was a former Deputy Administrator, Customer Service Regulation of the MWSS Regulatory Office. He also served as Consultant to then-National Security Adviser, Sec. Hermogenes E. Ebdane, Jr. He worked in the Senate as the Chief of Staff of former Senator Gregorio B. Honasan II.
Col. Acosta served the Philippine Army for almost 30 years and opted to retire from the military service in November 2000 with the rank of full Colonel. After his retirement, he worked as a Consultant in various government and private offices.
5. ATTY. MARIANO CABUNCAL ALEGARBES Member of the Board, MWSS
Qualifications:
Post Graduate: Master of Arts, Educational Management Rizal Memorial Colleges, Davao City 2012
Bachelor of Laws (With Honors) University of Mindanao, Davao City 1990
Tertiary Education: BSIE, Major in Automotive Technology Glan School of Arts and Trades, South Cotabato 1982
Appointment to the Board: 17 March 2017
MWSS Board Committee Membership: 1. Concession Monitoring & Health and Sanitation Committee 2. Audit and Risk Management Committee 3. Human Resource Committee
22 | 2019 MWSS Annual Report
Career Experience:
He has been a private law practitioner from 1991 to the present. He was in the Philippine law enforcement for 20 years, having been assigned as Patrolman First Class, Police Officer 3rd to 1st Class in South Cotabato and Davao City, and as Chief Investigator and Command Counsel for INP Davao METRODISCOM. After engaging a career in police force/law enforcement, he pursued a career as an educator from 1991 up to today. He is a Board Review Professor for the College of Criminology at the University of Mindanao. He was also a Bar Review Professor in 1998 for the Vinta Legis Bar Review Center and an Associate Professor for College of Law at the University of Mindanao from 1991 to 1999.
Civil Service Eligibilities: 1. Patrolman – 1976 2. Patrolman First Class, 1977 3. Police Officer 3rd Class (Police Sergeant) – 1978 4. Police Officer 2nd Class (Lieutenant to Major) 5. Police Officer 1st Class (Lt. Colonel to Colonel) 6. Professional Board Exams for Teachers – 1982 7. Roll of Attorneys – May 10, 1991
6. JUSTICE JOSE RICAFORT HERNANDEZ Member of the Board, MWSS
Qualifications:
Post Graduate: Bachelor of Laws University of the Philippines Diliman, 1976
Tertiary Education: AB Political Science University of the Philippines Diliman, 1967
Appointment to the Board: 27 January 2017
MWSS Board Committee Membership: 1. Executive and Governance Committee 2. Concession Monitoring Committee 3. Audit and Risk Management Committee
Career Experience:
Prior to his career in MWSS, he has been practicing law for almost 40 years. In his early years, he became an Associate for Gozon, Elma, and Berenguer Law Offices (1977-1981) then became Chief Legal Counsel from 1982-1986. From 1986-2004, he became an RTC Judge in Regional Trial Court and as Justice in Sandiganbayan from 2004-2016.
23 | 2019 MWSS Annual Report
7. ATTY. MELANIE S. SIA-LAMBINO MBE, JD Member of the Board, MWSS
Qualifications: Post Graduate: Master in Business Economics (MBE) University of Asia and the Pacific School of Economics Escriva Drive, Ortigas Center, Pasig City June 2011- May 2014 Juris Doctor
San Sebastian College Recoletos Manila College of Law C.M Recto, Manila June 1998- March 2002
Certifications: - Certificate in Strategic Business Economics Program University of Asia and the Pacific School Of Economics (SBEP) Escriva Drive, Ortigas Center, Pasig City June 2011- May 2012; - Effective Legislative Governance, University of the Philippines; - National College of Public Administration and Governance, Diliman, QC, June 2011
Appointment to the Board: 06 January 2017
MWSS Board Committee Membership: 1. Executive & Governance Committee 2. Audit and Risk Management Committee 3. Human Resource Committee 4. Personnel Selection Board
Career Experience: Atty. Melanie Sia-Lambino MBE, JD She began her public service as a representative at the First National Youth Parliament with a term of 2 years. She then joined the office of Supreme Court Justice Leonardo Quisumbing as a law clerk and later on as supervising attorney and did work concurrently at the House and Senate Electoral Tribunal. She also worked at the Senate of the Philippines as Supervising Attorney and was granted limited authority to practice Law. Later on, she pursued her private practice. She worked in the House of Representatives with limited authority to practice her law profession. There, she participated in the discussions on breastfeeding, Women and Children's Right and later on joined the advocacy. She served as member of the Board of Peoples Law Enforcement Board (PLEB) of Quezon City for 5 years to hear and decide cases filed before it against erring officers and members of the PNP. In 2017, She was appointed by President Rodrigo Duterte as Member of the Board of trustees of MWSS with a rank ofUndersecretary and currently serving as such. She is also a member of the Board of National Federation of Women’s Club. She is married to Pangasinan Vice Governor Mark Lambino.
Other Directorships: Member of the Board, National Federation of Women’s Clubs of the Philippines (NFWC)
24 | 2019 MWSS Annual Report
8. MERLY M. CRUZ Member of the Board, MWSS
Qualifications: Doctor of Philippine Studies (ongoing) University of the Philippines, Diliman, Quezon City
Master in Business Administration University of the Philippines, Diliman, Quezon City 2011
Entrepreneurial Management for Business Advantage Ateneo de Davao University Davao City, 2006
Tertiary Education: Bachelor of Science in Chemical Engineering Asian Institute of Management Makati City, 2000
Appointment to the Board: 6 January 2017
MWSS Board Committee Membership: 1. Executive and Governance Committee 2. Audit & Risk Management Committee 3. Human Resource Committee
Career Experience: Trustee Cruz built her credentials working in public and private sectors
Public Sector (Present) -Small Business Corporation- Director -Northern Food Corporation- Director -Mindanao Development Authority –Consultant
Public Sector (Past) -Department of Trade & Industry (DTI)- Undersecretary (5 June 2008 to 26 June 2018) -Board of Investments, DTI- Member, Board of Governors (Jan 2010-26 June 2013) -DTI, R-XI- Regional Director (4 March 1992-4 June 2008) -DTI, R-XI-Provincial Director (22 July 1987 to 3 March 1992)
Private Sector (Present) - Philippine Center for Entrepreneurship (Go Negosyo) - Adviser
25 | 2019 MWSS Annual Report
9. ATTY. VALERIANO F. PASQUIL Member of the Board, MWSS
Qualifications: Post Graduate: Bachelor of Laws Bar/Board Eligibility (RA1080) Ateneo de Zamboanga
Appointment to the Board: 6 January 2017
MWSS Board Committee Membership: 1. Concession Monitoring Committee 2. Audit & Risk Management Committee - Chairman 3. Human Resource Committee
Career Experience: Private Practice: Pasquil, Sevilla Garde & MA Public Attorney: Public Attorney’s Office Private Practice: Rama, Dureza, Abarques LA
Other Directorships: Member, Integrated Bar of the Philippines, Davao Chapter
10. ATTY. ELPIDIO J. VEGA Member of the Board, MWSS
Qualifications: Post Graduate: Bachelor of Laws Ateneo De Manila University, College of Law Quezon City, 1982
Tertiary Education: Bachelor of Arts Ateneo De Manila University Quezon City, 1978
Appointment to the Board: Ex-Officio member as GCC appointed on September 28, 2018
MWSS Board Committee Membership: 1. Human Resource Committee 2. Concession Monitoring Committee 3. Executive and Governance Committee
Career Experience:
He was Deputy Government Corporate Counsel for ten (10) years from 1998- 2018 for the Office of the Government Corporate Counsel (OGCC).
In September 2018, President Duterte appointed Justice Vega as Government Corporate Counsel replacing Rudolf Jurado.
26 | 2019 MWSS Annual Report
BOARD COMMITTEES 1. EXECUTIVE & GOVERNANCE COMMITTEE (EGC) EGC convened a total of 16 meetings
EGC Members: Chairman Franklin J. Demonteverde* Vice-Chairman Reynaldo V. Velasco Members Merly M. Cruz Jose R. Hernandez Melanie Sia- Lambino GCC Elpidio J. Vega
*A ceremonial turnover of leadership was held on 9 August 2019. Outgoing Chairman, Judge Franklin DeMonteverde passed MWSS Board chairmanship to Administrator Reynaldo B. Velasco.
2. CONCESSION MONITORING & HEALTH and SANITATION COMMITTEE (CMHSC) CMHSC convened a total of 11 meetings
CMHSC Members: Chairman Jose R. Hernandez Vice-Chairman Reynaldo V. Velasco Members Melchior I. Acosta Jr. Mariano C. Alegarbes Valeriano F. Pasquil GCC Elpidio J. Vega
3. AUDIT & RISK MANAGEMENT, ENGINEERING, BUSINESS and FINANCE COMMITTEE (ARMEBFC) • ARMEBFC convened a total of 16 meetings
ARMEBFC Members Chairman Valeriano F. Pasquil Vice-Chairman Melchior I. Acosta Jr. Members Mariano C. Alegarbes Merly M. Cruz Franklin J. Demonteverde Jose R. Hernandez Melanie Sia- Lambino
27 | 2019 MWSS Annual Report
4. HUMAN RESOURCE & ADMINISTRATION COMMITTEE (HRAC) • HRAC convened a total of 14 meetings
HRAC Members: Chairman Mariano C. Alegarbes Vice-Chairman Melchior I. Acosta Jr. Members Merly M. Cruz Franklin J. Demonteverde Melanie Sia- Lambino Valeriano F. Pasquil GCC Elpidio J. Vega
MWSS BOARD 2019 TRAININGS Board Member Training Conducted by Venue Date
1. LTGEN Emmanuel B. Corporate Institute of Makati 17 Salamat Governance Corporate October Orientation Directors, Inc. 2. Col. Melchior I. Acosta 2019 Program Philippines 1. LTGEN Emmanuel B. AC 5th Floor Salamat Maliwanag Bulwagan, 2. PDDG Reynaldo V. Management MWSS Velasco 2-Day Consulting Complex 3. Col. Melchior I. Acosta Leadership 4. Atty. Mariano Seminar 8-9 Alegarbes October 5. Justice Jose 2019 Hernandez (40 hours) 6. Atty. Melanie Sia- Lambino 7. Merly Cruz 8. Atty. Valeriano Pasquil 9. Atty. Elpidio Vega
28 | 2019 MWSS Annual Report
WATER SECURITY PROGRAMS
29 | 2019 MWSS Annual Report
A. BULACAN BULK WATER SUPPLY PROJECT (BBWSP)
The completion of BBWSP signified MWSS’ delivery of a promise. The commercial operation of Stages 1 and 2 started on 14 January and 26 April 2019, respectively. Although MWSS’ major sources of water supply and conveyance systems are all located in Bulacan province, the latter has not benefited from these sources and infrastructures. As promised in 1992, Stages 1 and 2 water districts1 are now being supplied with potable bulk water abstracted from MWSS’ Aqueduct No. 6 and delivered to the 13 water districts through 17 interconnection points. The project contributed to the country’s attainment of committed targets under the Millennium Development Goals (MDGs) of providing access to safe water supply thru expansion of water supply service to unserved areas.
1 Stage 1 and 2 Water Districts are: (1) Balagtas; (2) Bocaue; (3) Marilao; (4) Meycauayan; (5) Obando; (6) San Jose Del Monte; (7) Bulacan; (8) Calumpit; (9) Guiguinto; (10) Malolos; (11) Paombong; (12) Plaridel; (13) Sta. Maria
30 | 2019 MWSS Annual Report
B. NEW CENTENNIAL WATER SUPPLY PROJECT (NCWS-KALIWA DAM PROJECT)
The Kaliwa Dam Project will curb the water shortages in Metro Manila by providing an additional 600 Million Liters per day (MLD) to the overall water supply of Metro Manila. The development of the redundant water source (Centennial Source) has been in the MWSS water source roadmap since 2013, but it is only during the term of President Duterte that the project has been firmed up for implementation through China Overseas Development Assistance Loan. The Notice to Proceed was awarded to the winning bidder on13 November 2019.
Project Design and Construction of: Description • 60-meter high dam with an initial supply of 600 million liters per day (MLD) and • 27.70 km. raw water conveyance tunnel for 2,400 MLD capacity Project Redundancy of water source and augmentation of water supply to meet increasing demand Objective
Project Location Dam location: Brgy. Pagsangahan, General Nakar and Brgy.Magsaysay, Infanta both in Quezon Province
Tunnel: From dam location to Teresa, Rizal
Project Cost PHP 12.2 Billion
Contractor China Energy Engineering Corporation Limited
Funding Source Official Development Assistance (ODA) – China Loan
Approvals • NEDA Board approval on 29 May 2014 • NEDA Board approval on 27 June 2017 re: change from PPP to ODA
The Environmental Compliance Certificate (ECC), one of the most pertinent documents needed to jumpstart the project, was issued in October 2019.
MWSS was able to prove that the project is anchored on environmental laws and human rights standards as contained in the Environmental Impact Assessment reviewed by the DENR.
Consultations with the indigenous peoples (IPs) and indigenous cultural communities (ICCs) of Quezon Province and Rizal reached a positive outcome when
31 | 2019 MWSS Annual Report
both the IPs and ICCs issued a “Resolusyon ng Pagpayag.” The IPs of Rizal voted 7 out of 10 during the decision making and consensus-building process in November-December 2019. The IPs and ICCs of Quezon Province adopted the Resolusyon ng Pagpayag during the consensus- building process held on December 14-17, 2019.
Free Prior & Informed Consent: Quezon & Rizal Province
The “Resolusyon ng Pagpayag” manifested that MWSS spared no effort to promote IPs' right to self-determination and that rights-based design and implementation of development initiatives is fundamental in the project.
The Free Prior and Informed Consent, the most contentious requirement next to the ECC, progressed at a slow pace, but the project team handled the challenges head-on.
The resettlement site for the directly affected households, 11 in Sitio Queborosa and 35 in Sitio Cablao, Gen. Nakar, all in Quezon Province, will be constructed in Sitio Cablao, Bgy. Pagsangahan, Gen Nakar, Quezon. The LGU approved MWSS’ proposed design plan which includes provision of 46 housing units, a school building and a tribal hall.
32 | 2019 MWSS Annual Report
C. ANGAT WATER TRANSMISSION IMPROVEMENT PROJECT (AWTIP)
AWTIP is a design and build contract for the construction of a new 4.00 meters diameter x 6.40-kilometer tunnel (Tunnel No. 4) from Ipo Dam to the Settling Basin in Barangay Bigte, Norzagaray, Bulacan, which was awarded on 01 June 2016. This is an additional tunnel from the existing 3 tunnels constructed in 1939, 1969, and 1992 which are being used to convey raw water to the 6 aqueducts that run approximately 16-kilometers from Bigte to La Mesa Dam.
The Project is a vital component for the security and reliability of our raw water conveyances in the Umiray-Angat-Ipo System, of which its completion will enable us to assess, investigate, or rehabilitate the other raw water conveyances without compromising the continuous supply of water to meet the demands within the MWSS service area.
The 6.5 km tunnel, which runs from Bigte to Ipo, has been bored completely on 11 February 2019. The Tunnel Boring Machine arrived at the intake area of Ipo Dam three (3) months ahead of schedule.
Overall physical accomplishment is at 97.82% and is expected to be fully completed and operational in September 2020, six (6) months ahead from the contract completion date.
Upon completion, Tunnel #4 will improve the reliability and security of raw water coming from Angat Dam and will further facilitate the subsequent replacement of older deteriorated aqueducts.
33 | 2019 MWSS Annual Report
D. DESIGN AND CONSTRUCTION OF BIGTE-NOVALICHES AQUEDUCT NO.7 (BNAQ #7)
The two (2) periods of water shortages experienced last year may have been minimized with an upgraded Umiray-Angat-Ipo raw water transmission system. The proposed construction of a new and seventh downstream aqueduct (BNAQ 7) is a water security measure for the MWSS service area, which can also provide additional raw water transmission capacity in the event of additional allocation from NWRB.
BNAQ #7 will increase the water supply to the two concessionaires through the Novaliches Portal. It will also allow the decommissioning of AQ 1 and 2 for rehabilitation.
The Asian Development Bank funded the Feasibility Study for the AQ #7 Project. The ADB will likewise fund the construction of the project from the estimated savings of US$52.10 Million from the AWTIP Loan plus the additional loan of US$102.90 Million to cover the required amount of US$155.Million
The MWSS Board approved on 13 December 2019 the shortlist of 6 highest rated consulting firms for the project’s design and construction supervision.
The ADB has issued its “No Objection” after ascertaining that MWSS adhered to its procurement guidelines.
The bid submission date is scheduled for 21 January 2020.
34 | 2019 MWSS Annual Report
E. UMIRAY-ANGAT TRANSBASIN REHABILITATION PROJECT (UATP)
The Umiray-Angat Transbasin Facilities (UATF) augments treated water supply by about 9 cubic meters per second (m3 /sec) or 780 MLD by diverting water from the Umiray River to the Angat Reservoir. UATF was severely damaged due to the flash flood when illegally cut logs went inside the tunnel.
Rehabilitation works and upgrades include retrofitting of intake/diversionary structures and infrastructure enhancements such as slope protection and revetment walls. Through said engineering enhancements, water from Umiray River will continue to flow to Angat Dam and add 25% to the water supply of Metro Manila.
Physical accomplishment is at 69.21%.
35 | 2019 MWSS Annual Report
F. FEASIBILITY STUDY FOR THE CONSTRUCTION OF IPO DAM 3 PROJECT
MWSS secured funding from the NEDA through its Project Development and Related Studies (PDRS) to fund the conduct of a Feasibility Study for the proposed Ipo Dam No. 3 Project. The Project is part of the MWSS’ Water Security Legacy Program”, to continually sustain the growing potable water demand in Metro Manila and nearby provinces.
Studies have shown that the annual spills from Ipo Dam 2 combined with the annual volume of water released through the main turbines above the irrigation diversion and environmental requirements, that flows to the Bustos Dam, is more than 40.0 million cubic meters. Construction of a downstream dam will serve as a catchment for spillage/excess water from the existing dam and adjacent tributaries.
The proposed dam is also an option to replace raw water releases to the National Irrigation Administration (NIA) during summer months instead of NIA getting its allocation from the Angat Reservoir. With this, MWSS Concessionaires’ 46 cubic meters per second (CMS) water allocation is assured even during summer months, since the water supposedly released to NIA for irrigation may be devoted to domestic supply.
The project components are: (a) Construction of Ipo Dam 3; (b) Construction of water transmission mains, including appurtenances from the dam to the proposed interconnection points to other water transmission mains, water treatment plants and/or water reservoirs; (d) Installation of efficient and appropriate monitoring and measuring equipment.
The feasibility study is expected to be completed by April 2020.
36 | 2019 MWSS Annual Report
ORGANIZATIONAL EXCELLENCE
37 | 2019 MWSS Annual Report
STATEMENT OF FULL COMPLIANCE WITH THE CODE OF CORPORATE GOVERNANCE
CERTIFICATION
This is to certify that, to the best of my knowledge, the Metropolitan Waterworks and Sewerage System is compliant with the Code of Corporate Governance governing government-owned or controlled corporations (GOCCs), and has so far accomplished the following:
38 | 2019 MWSS Annual Report
WHISTLEBLOWING POLICY
MWSS would like to see more people speaking up against corruption and other wrongdoings, ultimately reducing misconduct. A protective environment for whistleblowers is crucial to allow them to report instances of malpractice without having to face the dilemma of doing the right thing and risking one’s career and livelihood or remaining silent, at the expense of the public good.
The MWSS adopted a Whistle Blower Policy in 2016 based on the standard provided by the GCG.
For CY 2019, there was no report concerning unethical behavior, actual or suspected fraud or violation of the Corporate Office’s Code of conduct
2019 PERFORMANCE EVALUATION SCORECARD (PES)
Seven years into the adoption of the performance score carding, a governance monitoring tool used to provide the public with critical information about the performance of the agency, the MWSS Board, Management and employees did their very best to achieve a score of 90% on measure outcomes on financial, customer, internal business process, and learning and growth perspectives.
The most significant factor for increasing the odds of success is the ownership and active involvement of the performance owners and the cascading of targets so that everyone in the organization will have a common understanding of how improvements will be implemented.
For reasons beyond our control, particularly circumstances that were unforeseen during the negotiation of the performance scorecard, the timely achievement of some targets have not been met.
39 | 2019 MWSS Annual Report
ISO 9001:2015 CERTIFICATION FOR THE PROJECT MANAGEMENT DIVISION
Last December 03, 2019, the external auditors from Socotec (formerly Anglo Japanese American Registrars Inc.) confirmed MWSS’ Certification Maintenance for its Quality Management System (QMS) for Project Management Process and Facilitation of the Project Management Approval. In the Surveillance Audit, the agency was assessed as conforming to international standards of quality management systems through its standardized operational processes, risk-based thinking, and proper maintenance and retention of documented information.
To standardize its Project Management processes, the agency began creating its Quality Management System Manual early in 2017. The QMS Manual recently updated this 2019, served as the reference document for MWSS’ standardization efforts.
Seeing the opportunity to optimize the additional productivity that the system had to provide, the agency also created the Quality Management Strategy Plans, Document Management System, Departmental Risk, and Opportunity Registries in 2018 to reinforce its QMS. The abovementioned documents provided specific instructions, procedural clarity, and step-by-step process flows on several keystone functions, activities, and tasks of each MWSS department in relation to Project Management.
These efforts, alongside adjustments and firm implementation of the developed system, were found conforming by the external auditors last 2018, leading to MWSS’ ISO 9001:2015 certification. However, to maintain its certification, MWSS had to pass an annual surveillance audit before its recertification in the third year of its QMS.
To adequately prepare for its first surveillance audit, the agency, through the Top Management, its personnel, the delegated Quality Management Representative (QMR), and as assisted by the Research and Standards Development Department (RSDD), launched a three-phase QMS Maintenance Program, which includes a) Corrective Action; b), Updating documented information; and c) Audit.
To initiate the first phase of the QMS Maintenance Program, the MWSS directly addressed the two (2) minor non-conformities identified by the external auditors. The first non-conformity found was the questionable impartiality of the MWSS’ audit process, because the auditor of the whole internal audit process also audited three (3) MWSS departments. To address this, the personnel creating and preparing the 40 | 2019 MWSS Annual Report
process, the ones conducting the audit process on MWSS departments, and the person/s responsible for auditing the audit process itself has been delineated and designated to the RSDD, the newly-formed and trained Internal Quality Audit Team, and the Internal Audit Department, respectively. The second minor non-conformity is the control of documented information, specifically regarding its review and approval process, version control, and the declared retention periods of documents. The same had been addressed through the updating of the Document Management System (DMS) and the minor formatting of maintained documented information. Also, the MWSS, through its newly-created Records Management and Improvement Committee (RMIC), has coordinated with the National Archives of the Philippines to establish retention periods of documents and the inventory of said records.
For the second phase of the QMS Maintenance, all documents related to the QMS were updated in 2019. To create a solid foundation for the changes in the system, the revision of the QMS Manual and the DMS were prioritized. Following this, each department coordinated with the RSDD to expound inputs, new information, and future programs in its Quality Management Strategy Plans and Risk and Opportunity Registries. Even more, all MWSS departments exceeded expectations by finalizing their Manual of Operations.
Many other documents were prepared to increase the productivity of MWSS. These include standardized forms, consolidated regulatory and statutory requirements, and action plans towards risk and opportunities, among others. These systems have been introduced and tweaked in the day-to-day operations of all MWSS departments.
The final phase of the QMS Maintenance is the audit process. A group of MWSS personnel representing all departments was chosen and trained by the lead auditor to check the conformance of MWSS to its system. After a series of meetings wherein the methodology of the audit was discussed, the internal quality audit was conducted, which covers two weeks. The results of the said audit were very positive, and the auditors observed no non-compliances.
Due to the year-long preparation and in-depth focus on process flows and proper documentation, the surveillance audit done last December 3, 2019, proved to be successful for the MWSS. A few opportunities for improvement were posited by the auditors, which will contribute to the continuous growth of MWSS. Looking forward to 2020, the agency shall continue to address its issues, risks, and opportunities to be one step closer to its vision of becoming a world-class agency for water security.
2019 STAKEHOLDER SATISFACTION SURVEY (SSS)
The University of the Philippines Centre International de Formation des Autorités et Leaders (UP CIFAL Philippines) evaluation team administered the SSS based on the standard guidelines and instruments provided by the GCG and according to the recommendations from the pilot-test conducted last November 22, 2019.
The SSS generated feedback on how well the MWSS-CO is doing vis-à-vis its mandate. One representative from each water concessionaire—MWCI, MWSI, and Luzon Clean Water--were selected from the pre-identified sampling list.
41 | 2019 MWSS Annual Report
Overall, 100% or 3 out of the 3 of the respondents gave MWSS CO an Overall Satisfaction rating score of 4 or higher. The overall mean satisfaction score from the three respondents is 4.33 out of 5, with the mean score of 4. Each water concessionaire’s contribution to the overall score was given equal weight. Each concessionaire contributes 33.33% of the overall mean score, and each aggregated attribute mean score. The representative of MWCI gave an overall satisfaction score of 5 out of 5 (Very Satisfied), while the representatives of MWSI and Luzon Clean Water both gave a score of 4 out of 5 (Satisfied). The table below presents the comparison of the 2018 and 2019 scores within the framework of transparency, professionalism, and responsiveness:
Attribute Category 2018 2019 Staff and Organization 3.50 4.54 Partner Organization 3.49 4.42 Complaints Handling and Records Keeping 3.40 4.42 Information and Communication 3.58 4.67 Information and Communication - Website 3.64 4.44
Facilities 3.86 4.60 Overall Assessment 3.59 4.52
FREEDOM OF INFORMATION
The MWSS’ Freedom of Information policy is one of the primary tools that citizens have to hold MWSS accountable. Any individual holds the right to request information from MWSS. It means that a client can, by and large, see an actual copy of an actual document rather than just get information.
After a client reaches out and enquires about a record, the FOI receiving officer evaluates the request and inform if a record can be released. Requests should be submitted in writing, rather than by phone.
There were 36 FOI requests received and processed in 2019.
42 | 2019 MWSS Annual Report
2019 STRATEGIC PLANNING
The 3-day strategic planning held on July 17-19, 2019, prepared the MWSS-CO for a smooth transition to 2020.
The planning process involved Management and officers from across all delivery areas and included a series of workgroup sessions. This session has clarified the participants’ Department vision. The exercise allowed participants to work in teams to execute the tactics and action plans developed through the strategic planning process.
The highlight of the planning workshop is when the participants were challenged to develop their ideas/thoughts on.
The participants were divided into six (6) groups to tackle areas on the “The What and Whys of MWSS”: 1.) Crafting an Equitable Concession Agreement; 2.) Enhancing Synergies with the Regulatory Office; 3.) Multiple Income Streams Expanding Resource; 4.) Securing & Optimizing Asset Management; 5.) Stakeholders Engagement; and 6.) Strategic Communications.
As a result of the discussions, the participants were able to recommend courses of actions which include, among others, the following: harmonize inter-departmental relationships and functions, review of concession agreements and its inconsistency with the amendments, strengthen the relationship and rapport with the Regulatory Office, possible increase in rental fees imposed on MWSS assets and properties (including review of the current computation), geo-tagging of all MWSS properties, sustain good relationship among its stakeholders, and establish practical Information and Education Campaign (IEC).
43 | 2019 MWSS Annual Report
COMMITMENT TO EXCELLENCE THRU INFORMATION TECHNOLOGY INITIATIVE
Information Technology at MWSS
The year 2019 is about the build-up, partnership, and innovation for the Information Technology Systems Division (ITSD) – it is about how we establish, support, enable, and partner with our users, employees, and different departments for success. We pursue the identification of possibilities, create frameworks, and work with our users to successfully implement and integrate new ways of using technology to support the government in the name of public service. In line with this, we support and build the capabilities of our employees who use computers, enabling them to be updated with changing technologies. Through daily incremental improvements brought about by service excellence, we advance our development to prepare our IT environment to deliver technological capabilities that MWSS needs today and in the future.
The ITSD aligns its activities and priorities with the new MWSS Strategic Plan- shaped by the MWSS vision.
DICT-Approved MWSS Information Systems Strategic Plan
In fulfilling MWSS’ Vision Statement: “By 2024, a world-class benchmarked agency for its water security program with technically competent personnel and infrastructure.”
Last September 2019, the DICT approved the MWSS Information Systems Strategic Plan (ISSP) prepared by the RSDD-ITSD.
The Information Systems Strategic Plan is a three-year computerization blueprint of the agency which describes how the organization intends to strategically use ICT in pursuit of its mission and fulfillment of its functions. ISSPs are government agencies’ framework and guide for the automation of all government operations and services.
Implementation of the Government-wide Email System (GovMail)
The GovMail System is established to rationalize government operations and to improve the delivery of goods and services to the general public. It provides a secure e-mail system to government agencies using unique agency names with .gov.ph suffix and using a central server and critical public infrastructure for added security. When one receives an “official” email from an agency with a gmail.com or yahoo.com address, one might doubt its origin and authenticity. Any organization worth its salt should have a unique and personalized email account, and it is what GovMail offers.
The GovMail System gives government personnel a credible online identity, especially when communicating with the public.
44 | 2019 MWSS Annual Report
The GovMail system is in line with the e-Government Master Plan that aims to modernize government processes that will improve the delivery of goods and services to the public. Our stakeholders benefit in terms of confidence and peace of mind knowing that they are dealing with authentic and transparent government agencies. MWSS successfully implemented its GovMail to all MWSS employees who use computers.
Acquisition of Office Productivity Tools (Desktop, Laptop, MS Office License)
The current ICT equipment situation in MWSS, thru the inventory conducted by the IT System Division and supported by the Asset Management Department, showed that most of the desktops, laptops, and other ICT peripherals are beyond their maximum average and reliable life span. Some equipment is as old as 10 to 15 years, some of which have been identified as non-functional, beyond repair, obsolete, and non-responsive vis-à-vis expected workload and current software technologies.
This may cause, among others, the breakdown of the equipment, which can result in data loss, hampering the MWSS unit’s operations.
Also, licensed productivity software has been insufficient for the agency. This includes Microsoft Office and engineering software, among others.
To provide efficient and reliable delivery of service through ICT, MWSS acquired 38 laptops and 28 desktops (for delivery), including sets of Microsoft Office licenses. The said procurements shall aid the different operating units of MWSS in the performance of their duties and functions, thereby increasing productivity and efficiency
IT Helpdesk Assistance and Services
The IT Helpdesk is intended to be the primary point of engagement between computer users (MWSS personnel) and the ITSD. The service or help desk is the single point of contact (SPOC) between IT and computer users for day-to-day activities. A typical service desk manages incidents like service disruptions and service requests (routine service related tasks) along with handling user communications for things like outages and planned changes to services. The ITSD has dedicated personnel to assist the MWSS user needs, which could be communicated to the division through phone, email, and personal request. In one year, the ITSD attended to 150 helpdesk requests.
MWSS Website Management
The MWSS’ Website management is about building on and maintaining the agency’s online web presence. The ITSD continuously works with MWSS stakeholders and other agencies, if necessary, to maintain the website. Website Management includes updating the website with content (e.g., actual dam level), building new interfaces to complete updates, and in establishing the MWSS web presence. Training, Seminar, Development, and Learnings
45 | 2019 MWSS Annual Report
Learning and development through training aim to improve group and individual performance by increasing and honing skills and knowledge. Through cost-effective and appropriate IT training, the ITSD continues to be updated with the latest trends of ICT, allowing the division to support the MWSS and its ICT needs appropriately. To date, the division has attended the Anti-Cyber Crime summit, Document Management System, and Managing ICT Services in government. The ISTD conducted in-house training on Excel software to update the employees with the latest features of the Excel app and to increase their productivity at work.
Project: Establishment of Network and IT Infrastructure Facilities (Datacenter)
The MWSS Data Center is currently under construction and will be completed in the last quarter of 2020. This facility will be used to house the critical applications and data of MWSS. The critical components of data center design include telecommunications, storage systems, servers, and application delivery controllers.
Project: Establishment of Asset Management Information System (AMIS)
The Asset Management Information System (AMIS) is a computer-based system designed to assist the Asset Management Department in improving the quality, completeness, integrity, and consistency of asset information systems and processes. The AMIS has been bid out and is currently in the process of post-qualification. The projects shall be awarded to a qualified contractor or developer.
46 | 2019 MWSS Annual Report
2019 PROCUREMENT ACTIVITIES
There were 12 competitive biddings conducted during the year with an approved budget of P380,757,022.81. Out of the 12 procurement activities, there were only 4 contracts that were awarded amounting to P61,348,168.20.
The BAC acted upon 195 requests for Alternative Modes of Procurement where 187 contracts were awarded as follows : Alternative Mode Contracts Amount Awarded 1. Shopping a) Above 50,000- unforeseen 12 534,938.59 contingency b) Above 50,000- ordinary or 26 1,136,013.75 regular office supplies 2. Negotiation a) Common use supplies 133 3,226,436.99 b) Small value procurement 6 2,056,911.00 c) Others negotiated procurement 4 1,250,000.00 above 50,000 TOTAL 187 1,0173,084.31
The difference between the procurement activities versus the contracts awarded was due to the following: (a) request returned to the end-user due to lack of minimum number of required bids received’(b) no bids received; (c) offers received were non-complying.
The BAC is continuously undertaking the efficient management of the bidding process in all projects through:
1. Timely preparation of the Abstract of Bids for the signature of members during the opening of bids; 2. Early preparation of BAC Resolutions for the signature of members; 4. Close monitoring of the BAC Resolutions from the time of preparation until its approval; 5. Close coordination with the Office of the Government Corporate Counsel on contract reviews; and 6. Close supervision on the preparation of Purchase Orders, and documentation of delivered items.
47 | 2019 MWSS Annual Report
HUMAN RESOURCES
EMPLOYEE TRAINING AND DEVELOPMENTS PROGRAMS
MWSS continues to prioritize building a culture of learning, knowing that today’s skills will not match the jobs of tomorrow, and the newly acquired skills may quickly become obsolete. Training provides fuel for long-term growth since they are an active investment and demonstration of trust in employees. In the short-term learnings help close skills gap and increases productivity.
There have been several learning opportunities conducted in 2019, among them were: 1) Procurement / PHILGEPS 2) Financial and Audit 3) Innovation on Water Sector 4) ISO / Risk Assessment 5) Disaster Resiliency 6) Infrastructure 7) Land Use / Property and Fund Management 8) Personal and Cultural Development/ Leadership/ Capacity Building and Accountability 9) Environmental Safeguarding and Watershed Protection 10) Cyber-crime 11) Corporate Governance and Social Responsibility
Based on the training needs assessment, employees were authorized to attend the following seminars: Training on Procurement and United States Department of State's Seminar on SDG 6 Implementation of Financial Management" conducted by Bureau of Educational and Cultural ACD Member Countries and Progress the Asian Development Bank (ADB) Affair's Young Southeast Asian Leaders Monitoring on 20-26 October Initiative I(YSEALI) Professional Fellows Public Training Course 2019 on Water Forum Series 5 Disaster Fundamentals of Public Procurement "IRCA-Approved ISO 9001:2015 Lead Resiliency" on 29 August 2019 (Emphasis on GPRA) on 4 July 2019 Auditor Course" on 6-10 May 2019
Briefing for the Establishment of 1-Day Briefing to fully utilize the full 1-day Workshop/Seminar for MWSS Records Disposition Schedule features of the GovMail on 30 August Developing Culture of Excellence and 2019 Accountability on 12 Sept 2019 2-day Briefing on Philippine National Seminar on "Tools and Techniques for Training on Quality Management Standards (PNS) ISO 9001:2015 and Internal Auditing" System Training for the IQA Team on 14-15 August 2019
2-Day Leadership Seminar on 8-9 Seminar on "Guiding Principles on the 6th National Anti-Cybercrime Summit at October 2019 Management of Government Funds & PNP Multi-Purpose Center, Camp Bgen Properties (Laws, Rules & Regulations Rafael T Crame, QC on 27 March 2019 on Government Expenditures)" on August 7-9, 2019 2nd PAGBA Quarterly Seminar and Training on RA 9184 and its Revised 2019 POAP Training and Seminar on Meeting re: "Public Financial Implementing Rules and Regulations "PRIME-HERN" to be held on July 23 Management in a Difficult & Changing on 22-23 August 2019 to 26, 2019 Environment" on 1 to 4 May 2019 Orientation on the CSC Laws and 1-day Environmental Training for Attendance to the GCGs Orientation/ Rules, MWSS Policies on 29 & 30 Managing Heads Workshop for the ICRs-GMS V1.5 on 6 May 2019 Sept 2019
48 | 2019 MWSS Annual Report
Managing ICT Services in Attendance of Administrator 69th Annual General Membership Government-ITIL Framework Seminar EMMANUEL B. SALAMAT and Trustee Meeting and Convention with the theme on April 10-12, 2019 MELCHIOR I. ACOSTA to the "ECE Professionals: Next Generation Corporate Governance Orientation Leaders in Expanding Opportunities for Program (CGOP) offered by the the Digital Economy" on November 28- Institute of Corporate Directors, Inc. on 30, 2019 17 October 2019 Attendance to Seminar on Basic Pollution Control Officers (PCO) Training for Continuing Environmental Accounting and Internal Control for Training Course Education Program (CEEP) for MWSS Non-Accountants on June 3-5, 2019 Designated Pollution Control Officers (PCOs) as per DENR Administrative Order 2014-02 "Tools and Techniques for Internal Environmental Management Committee 2019 POAP Training and Seminar on Auditing" on July 3-5, 2019 at Hotel (EMC) Mid-Year Performance "Accounting for Non-Accountants" on Kimberly #770 Pedro Gil St. Malate Assessment and Catch-Up Planning July 23 to 26, 2019 Manila Workshop on 26-28 June 2019 Participation in the "Training Activities FIDIC and Contract Management PICPA's Annual Accountancy Week on Decentralized Domestic Workshops (AWC) celebration with a free seminar Wastewater Management Policies on relevant accountancy topics on 16 and Practices" in Japan from October July 2019 27 to November 2, 2019 Risk Assessment and Risk Training/Workshop on ADB Safeguards Philippine Government Electronic Management Policy Procurement System on "PhilGEPS Buyers Training" on 16-17, 23-24, and 28-29 May 2019 Effective Supervisory Skills (Advanced Seminar on Records Management 2019 POAP Training and Seminar on Course) on 12-15 November 2019 entitled: Protect your Records and "Basic Supervisory Development Yourself on 16-18 September 2019 Course" and "Assertive Oral and Written" on April 23-26, 2019 Department of Agrarian Reform (DAR) POAP's Seminar on "Good Governance Introducing and Demonstrating Seminar on Land-use Conversion on and Corporate Social Responsibility" Earthquake Engineering Research in 11 April 2019 and "Building and Enhancing Schools in the National Center for Negotiation Skills" on 8 to 11 October Research on Earthquake Engineering, 2019 Taipei, Taiwan from Sept 17 to 22, 2019
POAP Seminar on "Managing Workshop on Reporting of PPP Project Mandatory Continuing Legal Education Government Records" 7 to 10 May Spending and Contingent Liabilities on (MCLE) - from Dec 4-7, 2018 to 2019 July 30, 2019 January 18-19 and 25-26, 2019
Workshop to Develop the Greater Training Needs Analysis (TNA) Seminar on Manager's Role in Capacity Metro Manila Earthquake Impact Workshop by the DENR Manila Bay Building on February 27-28, 2019 Reduction Study Coordinating on 15-17 May 2019
. Project Concept Note (PCN) POAP Seminar on "Developing Seminar on Internal Control System for Development Workshop for Effective Work Teams" on 7 to 10 May Property and Supply Management Government-Owned-and Controlled 2019 (Appraisal and Disposal) from 17 - 19 Corporations (GOCC's) June 2019
Round Table and International Public Relations for Government and Education Program of the Korea Civil Society Seminar on 04 September International Water Week 2019 2019
49 | 2019 MWSS Annual Report
NEW EMPLOYEES
The MWSS has succeeded not only in withstanding change but more so in anticipating and managing it. Nowhere is this more evident than in the MWSS’ success in reorganizing itself two (2) years ago. A testament to MWSS’ stability that had enabled it to flourish during organizational transformations was its ability to attract and hire the best talents.
The new positions under the reorganized structure allowed external recruitment, which opened up opportunities to develop a diverse team of employees. One of the advantages of external hiring is that qualified candidates, some who may have developed a wide range of skills elsewhere, brought in new ideas, perspectives, and talent to the organization. External recruitment also provided new, innovative ideas for management strategies, creating a forward-thinking approach that stimulates both advancement and growth.
There were 48 new employees hired in 2019, 19 are plantilla positions, and 29 under Contract of Service.
50 | 2019 MWSS Annual Report
HEALTH, SAFETY, SANITATION AND WELLNESS PROGRAMS
Section 39 of the Governance Commission for GOCCs (GCG) Memorandum Circular No. 2012-07 (Code of Corporate Governance), states that:
“Sec. 39. Health and Safety. - Every GOCC should aim to ensure a safe and healthy working environment for all its employees, outside contractors, and visitors. The GOCC should comply with all relevant local legislation or regulations, and best practice guidelines recommended by national health and safety authorities. The staff should be informed regarding the policies and practices of the GOCC in order to maintain a healthy, safe, and enjoyable environment.”
On 26 September 2019, the MWSS Board, in its Resolution No. 2019-153-CO, approved the Guidelines on the Provision for Health, Safety, Sanitation, and Wellness Program for MWSS.
Salient points of the guidelines include: 1) Health Programs a. Annual Medical and Physical Examination b. Vaccination against Tuberculosis, Hepatitis-B, Influenza, Pneumonia, Human Papillomavirus), and Measles. 2) Wellness Programs a. Physical fitness and health awareness activities b. In-house sports activities c. Sports tournament 3) Occupational Safety and Health Standards – strict enforcement of the amended 1989 Occupational and Safety Standards (OSHS) under Republic Act No. 11058 4) Sanitation – quarterly inspection of the canteen, toilets, pantries, indoor and outdoor lounges including common areas with the building premises. 5) Smoke-Free Environment – smoking inside MWSS building, is strictly prohibited under Executive Order No. 26 (s. 2017), though designated smoking areas are provided inside the compound.
51 | 2019 MWSS Annual Report
TEAM BUILDING
In June 2019, all MWSS employees, whether permanent, contractual or Contract of Service, went to 2days/1night team building session in Batangas. Team building exercise is part of MWSS’ program to maintain and sustain a healthy workplace, build team rapport and foster stronger relationship and cohesiveness among employees. Team building programs provide MWSS personnel to perform group and communication skills, as well as the needed bonding time. Encouraging the employees to get out of the workplace, relax, and have fun together helps to break down communication and personal barriers, eliminate distractions that thwart creativity, and boost morale.
EMPLOYEES’ SHUTTLE SERVICE
Recognizing the state of public transport in Metro Manila and the need for a better and more modern shuttle service for its employees, the agency procured two (2) new commuter vans towards the latter part of 2019 to help ease the travails of the employees who are commuting to and from work. The provision for shuttle services for MWSS employees is contained in the Collective Negotiation Agreement (CNA) of 2018 signed by the MWSS Management and the MWSS Labor Association.
GENDER AND DEVELOPMENT PROGRAMS OF MWSS-CO
Gender and Development (GAD) is being implemented in workplaces in the Philippines to ensure both men and women equally participate in a development that is fair and equitable. It is supposed to be participatory, empowering, and respectful of human rights, yet up until now, the practice has always been crucial yet deficient. Consequently, every agency is required to develop and/or sustain programs that will continuously remind each gender’s understanding of equal opportunities in workplaces.
Every year, the MWSS-Corporate Office identifies gender issues and its causes based on the mandate and objectives of GAD. Out of the identified gender issues, the GAD Committee develops client and organization-focused activities and programs in which they can determine performance indicators/targets, actual outputs, and variances that will help ease the gap of gender development.
Activities in CY 2019:
I. Client-focused activities
Gender Issue/GAD Cause of Gender Issue Actual Result Mandate (Outputs/Outcomes) 1. Limited relevant Employees to forget or leave behind the MWSS Participation in the Women’s information, education and importance of the relevant information and Month Celebration with the Theme: “we communication (IEC) campaigns for the rights of women due to make change work for women.” activities regarding the focusing on their own career growth and in MWSS employees participated to various Cultural and Traditional supporting and attending to the family needs activities for women empowerment. Beliefs of the Men and which usually leads to the feeling of lack of Women of our Clients importance by the people surrounding them.
2. Limited knowledge on gender Limited orientation and knowledge of the Members of the IP community estimated 52 | 2019 MWSS Annual Report
sensitivity of deployed MWSS Bantay Gubat partners on Gender with participants of 40 families with 5 partners in Indigenous People Sensitivity members are oriented of the importance (IP) Groups serving as of the roles of each gender specifically environmental guards and with the women and children’s rights. safekeepers of the MWSS Watershed areas (Bantay- Gubat) lacking sensitivity training to our oartners – Bantay Gubat
II. Organization-focused activities
Gender Issue/GAD Cause of Gender Issue Actual Result Mandate (Outputs/Outcomes) 3. Limited knowledge on Limited knowledge of the MWSS-CO The MWSS employees conducted its gender sensitivity of employees and Bantay Gubat on handling the Annual Million Tree Planting activity deployed partners in respective gender differences together with the Bantay Gubat and its Indigenous People (IP) families wherein the duration of the activity Groups serving as gave ample time to communicate with the environmental guards and safe keepers of the concerns they usually safekeepers of the MWSS deal with when they have encounters with Watershed areas other people. MWSS employees (50 male (Bantay-Gubat) lacking and 30 female) then conducted its public sensitivity training to our consultations with the Bantay-Gubat and oartners – Bantay Gubat its families during the orientation in their community. 4. Lack of awareness and Only a limited number of male and female 55 Male and 40 female MWSS-CO consciousness of gender MWSS-CO employees can participate in employees were able to be more issues among MWSS-CO Gender Sensitivity and other gender-focused knowledgeable and understand gender employees trainings. mainstreaming being done in MWSS oriented with rights of women and Lack of confidence in dealing with the issues increase the sensitivity awareness of male that may arise as we lack on skills of effective employees towards hem and CO communication. employees was able to understand that there are lots of things that women in the MWSS-CO employees has also limited workplace can do equally in a male knowledge on the culture of our foreign dominated agency. partners, consultants, contractors (including but not limited to language, food, beliefs, and habits). 5. Lack of gender Lack of area for focus-driven campaign and Only the updating of GAD bulletin board responsive programs and information dissemination for GAD related and information dissemination of the projects/ the lack of activities, flyers, information sheets and etc. updates are done (through postings in the facilities to address bulletin and announcements). practical gender needs of MWSS employees, clients, guests who are mothers, children, elders, and persons with disabilities.
53 | 2019 MWSS Annual Report
SERVICE EXCELLENCE
From time to time, MWSS extends assistance to disaster-stricken communities. One such outreach was when a group of personnel volunteered to travel to the war-torn Siocon, Zamboanga Del Norte province, for sixty (60) days to operate the mobile water treatment plant for the water-deprived communities thereat.
In recognition for their efforts, the PRAISE and the Board of Trustees passed a resolution (Board Resolution No. 2019-107-CO) granting an incentive pay to Mr. Wilson M. Baluca, Mr. Wilfredo F. Gonzales, Mr. Edgar C. Cruz, and Mr. Cenon D. Ordoña, Jr., for their selfless and valiant deeds.
MWSS Management also recognized the achievements of Engr. Alfredo Escoto for his initiatives in the implementation of water security projects, which generated substantial savings for MWSS. Engr. Escoto is MWSS’ candidate to the CSC Pagasa Award for Outstanding Work Performance.
54 | 2019 MWSS Annual Report
PARTNERSHIP DEVELOPMENT
55 | 2019 MWSS Annual Report
PARTNERSHIPS WITH INTERNATIONAL ORGANIZATIONS
As the MWSS envisions to be a world-class benchmarked agency for its water security program with technically competent personnel and infrastructure, the agency collaborates and strengthens its relationships with international partners in the water industry.
In 2019, MWSS expanded its global partnership by hosting the Asia Water Council (AWC) Conference and the signing of the Memorandum of Agreement with the Singapore Public Utilities Board (PUB). The partnership with AWC and PUB is based on three pillars: i) institutional support; ii) technical support; iii) knowledge brokering.
ASIA WATER COUNCIL For the first time, the Philippines represented by MWSS, together with its Concessionaires Manila Water Services Inc., Maynilad Water Company Inc., and Luzon Clean Water Development Corporation, co-hosted the prestigious 3-day Asia Water Council (AWC) conference held on 14-16 March 2019 at Makati Diamond Residences, Makati, Philippines.
Attended by some 200 foreign delegates, from multilateral development banks and export credit agencies, public organizations, enterprises, academe and research organizations, international organizations, and civil society of the Asian Region.
The goal of the AWC is to provide safe water and sanitation facilities as enunciated by the United Nations’ Sustainable Development Goals (SDGs). It also aims to encourage mutual growth and sustainable development by involving the stakeholders in water through building a cooperative tie with the leading world water organizations.
SINGAPORE PUBLIC UTILITIES BOARD The PUB is the Singaporean statutory board of the Ministry of the Environment and Water Resources responsible for ensuring sustainable and efficient water supply. It manages the entire water loop in an integrated and comprehensive manner, presenting many opportunities for collaboration over the various water segments, from catchment management to water treatment and reuse. The MOU between MWSS and PUB signed by PUB Executive Director, Mr. Peter Ng Joo Hee, and Administrator Emmanuel Salamat on 9 September 2019 are bound by the following areas of interest: • Knowledge exchanges in water master planning and management; • Sharing of technologies for water supply and sanitation operations and services; • Capacity building via training programs at Singapore Water Academy; • Mutual participation in each party’s events (e.g., Singapore International Water Week, Philippine Water)
56 | 2019 MWSS Annual Report
INTER-AGENCY EARTHQUAKE RESILIENCY PLAN FOR GREATER METRO MANILA AREA
The Greater Metro Manila Area (GMMA) and nearby provinces are in grave danger of a potentially catastrophic and large-magnitude earthquake called the “Big One” generated by the Marikina Valley Fault System (FVS) resulting to as much as intensity eight (8) tremors and unimaginable destruction and human fatalities.
The Marikina FVS consisting of two segments, West and East Valley Faults, is a dominantly dextral strike-slip2fault system in Luzon. It extends from Doña Remedios Trinidad, Bulacan in the north and runs through the provinces of Rizal, Cavite, Laguna, and Metro Manila cities of Quezon, Marikina, Pasig, Makati, Taguig, and Muntinlupa.
Because of the potential devastation and its repercussions, President Rodrigo Roa Duterte issued Executive Order No. 52 creating the Program Management Office for Earthquake Resiliency of the GMMA (PMO-ERG), where MWSS is one of the government agencies tasked to ensure that all government efforts in preparing for a huge quake are well coordinated.
PMO-ERG shall, among others, spearhead the immediate operationalization of the “Two-Pronged Strategy Towards an Earthquake Resilient GMMA, shown in Fig. 1.1:
• Ensure resiliency of government buildings and other critical infrastructures • Reduce Metro Manila’s population • Ensure continuous land, air, and sea
density through dispersion of economic access on post-disaster scenario and business activities • Ensure the immediate availability of • Enhance Government and business lifelines on post-disaster scenario such as continuity by establishing an integrated water, food, shelter, power, medical and regional government center in a more health services, communications, and resilient site that can be upscaled to security. accommodate the Central Officers • Establish redundant Government • Enforce resilient building standards Command and Control Centers in Luzon, through: Visayas, and Mindanao Streamlined and strengthened o • Capacitate assisting first responders, and building permit procedures • Establish a full-time Program Enhanced standards of construction o Management Office materials
The ten (10) focus points that need to be addressed is 1) WATER, aside from 2) Food, 3) Shelter, 4) Power, 5) Medical, Health, and Psychosocial Services, 6) Command Control and Communications, 7) Search, Rescue, and Management of
2 Dextral Strike Slip Fault 57 | 2019 MWSS Annual Report
the Dead Bodies, 8) Fire Protection, 9) Law and Order, and 10) Transport and Mobility.
MWSS, together with LWUA, DPWH, NIA, and NWRB, shall be responsible for the provision of potable water.
The resiliency efforts by MWSS, through its Concessionaires Manila Water Company, Inc. (MWCI) and Maynilad Water Services, Inc (MWSI), if Angat Dam sustains minor or significant failure are the following: • Eight (8) Mobile Water Treatment Plants, and • Eighty-Six (86) Mobile Water Tanker
Also, there are sixty-four (64) water reservoirs with a capacity of 1,222 million liters per day (MLD) operating within MWCI and MWSI areas.
There are also one hundred eight (108) stand-by deep wells within the National Capital Region (NCR) that could readily be activated. The MWSS and MWCI proposed to NWRB to establish additional deep wells in NCR and nearby areas as potential water sources.
Supplementing the deep wells is the proposal by Manila Water to develop a 40 MLD Infiltration Gallery and portable WTP in Marikina River.
Aside from all these resiliency efforts, the MWSS recently approved five (5) additional water source projects, these are:
Calawis - 80 MLD New Wawa Dam - 438 MLD Laguna Lake East Bay - 250 MLD Laguna Rivers - 750 MLD
Nine (9) projects are already at various stages of implementation – New Centennial Water Source – Kaliwa Dam, Sumag River Diversion, Ipo Dam 3, Ipo-Bigte Tunnel No. 4, and Bigte-Novaliches Aqueduct No. 7.
The PMO-ERG held its 12th and last meeting for 2019 last 11 December at the Department of National Defense presided by DND Secretary Delfin N. Lorenzana.
The year 2020 will be hectic for the PMO-ERG as it geared-up for more activities for a better and more prepared earthquake resiliency measures.
58 | 2019 MWSS Annual Report
EL NIÑO Preparedness Measures with Stakeholders
As early as February 2019, the Philippine Atmospheric, Geophysical and Astronomical Services Administration (PAGASA) in its El Niño Advisory No. 1 stated that its recent climate monitoring and analyses indicated an unusually warm sea surface temperatures (SSTs) in the Central and Eastern Equatorial Pacific (CEEP) and expected to become a full-blown El Niño Phenomenon (“El Niño”) between June to August of 2019.
The DPWH and DENR are the lead agency for the El Niño Task Force. The Task Force prepared an Action Plan containing the Expanded Roadmap for Addressing the Impacts of El Niño or E-RAIN and the initial lists and corresponding investment requirements of proposed Programs, Projects and Activities for the five (5) areas of concern: Water Security, Food Security, Energy Security, and Public Safety.
For Water Security, MWSS, together with the other members of the Water Security Committee, prepared the following action plans for implementation in 2019: Close monitoring of major dams/supply allocation/pressure management With the declining water supply in Angat Dam, MWSS will rehabilitate the Angat Dam Low-Level Outlet to ensure its operability once the water level reaches below the allowable level to operate the auxiliary turbine of 160 meters. As part of its regular activity, the NWRB, together with the member- agencies of the Technical Working Group on Angat Dam Operations and Management3, will closely monitor the Angat Dam’s water level and releases through the conduct of regular/emergency meetings, review and updating of the Angat Reservoir Operation Rule, and monitoring of the static and pumping water level for all wells. These activities shall identify the issues and concerns concerning operations of dams and deep wells and determine the appropriate water allocation given the increasing demand and extreme climatic events to attain the optimum benefits from the reservoir.
MWSS, with other relevant agencies, may have to include activities related to the review of the current water concession agreement on the 60%-40% sharing. As provided in the Concession Agreement, Maynilad is allocated 60% share of the raw water supply for Metro Manila while Manila Water gets only 40%.
Cloud Seeding For the second quarter, NWRB and MWSS will conduct cloud seeding activities in the watershed areas of the Angat and La Mesa Dams. The objective is to help raise the water level of the La Mesa reservoir by increasing the efficiency of precipitation through the introduction of particles in the seedable clouds.
Construction/installation of rainwater collection systems DPWH is mandated to construct, rehabilitate, and provide at least a Level I (point source) system for every barangay in the Philippines for the implementation of the Republic Act 6716 of 1989, “An Act Providing for the Construction of Water Wells in all Barangays in the Philippines.” Rainwater
2 TWG on Angat Dam Operations and Management is chaired by the NWRB and is composed of MWSS, NIA, National Water Corporation and PAGASA. 59 | 2019 MWSS Annual Report
Collection System (RWCS) is one of the adaptation measures that the DPWH has been implementing to combat Climate Change phenomenon.
The implementation of RWCS should comply with RA 6716. Moreover, the design of RWCS shall conform to the RWCS prototypes as prescribed by the DPWH, as follows:
(a) reinforced concrete ground storage tank with a capacity of 4,000 liters of water, (b) reinforced steel ground storage tank with 4,000 liters capacity, (c) plastic container tank with 4,000 liters capacity, and (d) concrete storage tank with a capacity of 60,000 liters. The selection of the prototypes of the RWCS to be installed shall be based not only on the appropriateness of the design to the location but also on the preference of the recipient.
As of April 2019, the DPWH has installed/constructed a total of 8,493 RWCS. They also plan to construct 2,554 additional RWCS in 2019 which will cost Php 510,840,000.
Promotion of the efficient use of water As part of its regular activities, the Bureau of Fire Protection (BFP) will extend assistance to water facilities and coordinate with the LGUs on the rational distribution of water through water rationing to affected areas. They will also identify alternative sources of water for their fire-fighting activities. The Department of Environment and Natural Resources-River Basin Control Office (DENR-RBCO), on the other hand, will be convening Council Meetings with different stakeholders to discuss the efficient use of water and issue corresponding resolutions, if necessary.
About the needed assistance of MWSS from other government agencies, the MWSS has already coordinated with the Metropolitan Manila Development Authority regarding the exemption of water tankers from the Number Coding Scheme and Truck Ban.
The DILG has issued a memorandum (a) directing the Philippine National Police (PNP) to provide security to all distribution centers/areas/points in coordination with the LGU, BFP, MWSS, Water Districts, and other support agencies to ensure an organized and systematic distribution; and (b) encouraging the Local Chief Executives to allow water concessionaires and water utilities to conduct emergency repair of leaks before securing the necessary excavation permit, provided that the said permit shall be secured within a reasonable period from the commencement of the repair works.
LWUA will review contracts entered and issue directives to the water districts to submit JV contracts for review/abrogation of onerous provisions. In addition to this, they will also conduct promotional activities on the construction of individual household storage facilities and conduct watershed management programs with DENR. NWRB will also monitor the compliance of water service providers with the Certificate of Public Convenience to the Modified Standard Rules and Regulations in the operations of the Waterworks System.
60 | 2019 MWSS Annual Report
Monitoring water extraction data and other relevant information of the Water Districts The Local Water Utilities Administration (LWUA) will monitor the water extraction and other relevant data of the different water districts to detect the decline in production for the 18 priority provinces. Depending on the results of the monitoring, a set of actions specified under the “El Niño Protocol” will be adopted or undertaken.
Deployment of water treatment facilities/tankers/static tanks As part of its medium-term interventions, five (5) mobile water treatment plants and five (5) water trucks, costing Php 68,500,000.00 will be procured by LWUA in the next two (2) to three (3) years. LWUA will include the said investment requirement in its agency budget request. Before the distribution of said facilities, LWUA will coordinate with DOH, MWSS, and Maynilad to avoid duplication and redundancy in terms of distribution.
Maximization of the efficiency of water extraction by local water districts and private sector providers.
In addition to the implementation of water sewerage projects and reactivation and construction of deep wells, LWUA will expand the water supply services to attain the 80% service coverage in the next five (5) years
CARRIEDO CUP SPORTFEST 2019
The Carriedo Cup is a yearly sports tournament that aims to foster the spirit of unity and camaraderie among the participating agencies and stakeholders. The launching of the Cariredo Cup coincided with the 140th founding celebration of MWSS, and its success inspired the participating teams to continue the legacy.
The 2019 CARRIEDO CUP was hosted by Manila Water Company, which sponsored the opening and closing ceremonies, including the cost of all trophies and medals. Eleven agencies participated in various events, namely (in alphabetical order): 1. Besang Pass Security Agency 2. Catalina Security Agency 3. Local Water Utilities Administration 4. Luzon Clean Water Development Corporation (San Miguel Corporation) 5. Manila Water Company 6. Maynilad Water Services 7. North Luzon Railways Corporation (NorthRail)
61 | 2019 MWSS Annual Report
8. Office of the Government Corporate Counsel (OGCC) 9. Water and Sewerage Savings and Loans Association, Inc. (WASSLAI) 10. MWSS Corporate Office 11. MWSS Regulatory Office
Maynilad Water followed by Manila Water, clinched the overall champion. MWSS Regulatory Office came in second place while the Corporate Office settled for 3rd place.
PARTNERSHIP WITH DOST-ASTI ON DISASTER RISK-REDUCTION AND MANAGEMENT OF IPO DAM
MWSS partnered with the Department of Science and Technology - Advanced Science and Technology Institute (DOST-ASTI) for the installation of Automated Water Level Sensor (AWLS) and Automatic Rain Gauge (ARG) in Ipo Dam. The Memorandum of Understanding (MOU), signed by both parties on August 22, 2019, has a 5-year validity and will be subject for renewal after the year 2024. The project is fully funded under the General Appropriations Act (GAA) as part of DOST-ASTI's continuous operation and implementation of the project titled, "Philippine Earth Data Resource and Observation (PEDRO) Center," which means it entails no cost on MWSS' end.
MWSS and DOST-ASTI recognize the critical need to establish and operate equipment and related facilities to equip the community with real-time weather information and warning system due to the prevailing flood situation in the locality. The PEDRO Center also develops applications in flood modeling using satellite data and ground sensor networks, hence the DOST-ASTI's proposal to install water level monitoring sensors and rain gauges on major dams in the province of Bulacan namely, Bustos Dam, Ipo Dam, and Angat Dam. The first of which to have completed installation is the Ipo Dam.
The new automated water level sensor and rain gauge shall enable the gathering of real-time information on the dam's water level, which shall be used as a basis whether to release water from the dam or to keep the dam gates closed. Through this, warning system and flood prevention shall be more effective; and damages caused by calamities may be minimized.
As identified by the MWSS, the automated water level sensor and the automated rain gauge have been installed on the side of the spillway, alongside the old ultrasonic water level sensor. As specified in the agreement, the DOST-ASTI shall be in charge of the equipment's maintenance, with minimal assistance by the MWSS.
MWSS continues to develop innovative projects through meaningful partnerships that uphold the interest of its customers, stakeholders, and the country as a whole.
62 | 2019 MWSS Annual Report
ASSET MANAGEMENT
DONATION OF UNSERVICEABLE PROPERTIES TO GOVERNMENT OFFICES
Based on the procedures in the Manual on Disposal of Government Property by the Department of Budget and Management, the following properties were donated:
Item Description Recipient 30 pcs. Metal Lamp Post Brgy. Pansol, Quezon City 7 units Isuzu Fuego 2-cab Pickup and National Fire Training Institute 1 unit Isuzu NPR Truck with Boom (NFTI) 2 units Hyundai Vacuum Tanker DENR 5 units (1 Mitsubishi Sewer Jetter, 1 Public Safety Assistance Center Isuzu Vacuum Tanker, 1 Isuzu Water Brgy. Laiya Ibabao, San Juan, tanker, 1 Mitsubishi Utility Truck, 1 Batangas Toyota Revo)
63 | 2019 MWSS Annual Report
ENGAGEMENT WITH THE INDIGENOUS PEOPLE (IPs)
64 | 2019 MWSS Annual Report
PUBLIC HEARINGS ON MWSS’ APPLICATION FOR ENVIRONMENTAL COMPLIANCE CERTIFICATE (ECC) FOR THE NEW CENTENNIAL WATER SOURCE-KALIWA DAM PROJECT
MWSS-CO jointly held a series of public hearings with DENR- Environment Management Bureau (EMB) as part of the application of the Environmental Compliance Certificate (ECC) for the construction of the New Centennial Water Source-Kaliwa Dam project. ECC is a document that allows the project to proceed to the next stage of project planning, after which the acquisition of approvals from other government agencies and LGUs has been secured. Four particular places were chosen as the venue for the public consultations since these will host the dam site construction, its conveyances, and water treatment plant sites.
A public hearing was first held in General Nakar, Quezon, on 23 August 2019. Present were representatives from the National Irrigation Administration (NIA), the Department of Public Works and Highways (DPWH), farmers, pro-environment NGOs, affected residents, and LGU representatives from General Nakar, Province of Quezon and groups of Indigenous People of the Dumagat tribe.
MWSS had an opportunity to present and discuss the social and environmental safeguards of the dam such as the issue of a dam break, flooding, land use/acquisition, recognition of IP’s rights, a program for resettlement, community health welfare, livelihood restoration, compensation to affected families and the engineering mitigation measures. Since General Nakar is home to Dumagat brothers, cultural sites and its environmental impacts were the major concerns in this area.
On the other hand, another public hearing was held in Teresa, Rizal, on 27 August 2019. The major concerns of the residents and LGUs who attended this public consultation were centered on land acquisition, livelihood restoration, compensation for affected families and community investments since Teresa, Rizal will host two (2) critical components of the KDP, the tunnel outlet, and water treatment plants and the lands that will be used for the construction are mostly farmlands.
Furthermore, succeeding public consultation was held in Infanta, Quezon, on 28 August 2019. This hearing was quite intense because local authorities, tribesmen, non-governmental and government groups who are fiercely opposing the construction of the dam were present. Same as the public hearing held in Daraitan, Rizal last 2 September 2019 as Pro-environment and NO to Dam civic groups attended. MWSS undertook its best efforts to explain the social engineering measures of the dam and assured that sacred sites would not be affected.
All public consultations start with a presentation of materials and graphic introduction of the project, after which the other parties were given the floor to ask questions and explain their reasons for opposition to the project. Though this may not mean a total understanding of each side’s justification, the important thing was that transparency and freedom of expression were peacefully exercised.
The Kaliwa Dam Project is among the coordinated efforts of the national government to ensure water security in Metro Manila. Nonetheless, MWSS is likewise careful in implementing such a project because of its importance on national development and sustainability. Aside from the legacy of water security to the future generation,
65 | 2019 MWSS Annual Report
strengthening of sensitive cultural governance and service delivery are made sure to be practiced so that development is not put to halt.
OUTREACH PROJECTS
At MWSS-CO, gift-giving is more than just a tradition. The locals living in the communities of Angat, Umiray, and Ipo, including the Indigenous Peoples (IPs), have always been regarded as an essential part of the water operations because they are considered as partners in protecting our watershed, where Metro Manila sources its water supply.
In the spirit of Christmas, employees from MWSS-CO and its Concessionaires Maynilad and Manila Water visited Sitio Macua, Doña Remedios, Trinidad, and Norzagaray in December 2019 to distribute supplies to almost 700 members of Indigenous Cultural Communities (ICCs) of Bulacan. This traditional gift-giving project is MWSS’ little way of giving back to our brethren in the local communities and show them that they are always recognized and given importance and equal privileges as everyone else.
COMMITMENT TO IPs AFFECTED BY THE SUMAG RIVER DIVERSION PROJECT
The Php20 Million Development Fund allotted by the MWSS/CPF1 (Common Purpose Facility) for the Indigenous Peoples (IPs) of the Municipality of General Nakar (MGN), Province of Quezon has finally given to the Pigtaanan Ne Dumaget- Remontado de General Nakar, Quezon Inc. (Pigtaanan Ne Dumaget-Remontado) as part of the IPs rights which will be affected by the construction of the Sumag River Diversion Project (SRDP). The Development Fund originated from the 2015 MOA, which provided for the payment of the Php20 Million to fund the Ancestral Domain Development and Protection Plans (ADDPP).
When the Pigtaanan Ne Dumaget-Remontado was finally registered in November 2019 with the Securities and Exchange Commission (SEC) and was duly confirmed by the National Commission for Indigenous Peoples (NCIP), the Free and Prior Informed Consent (FPIC) for the Sumag Diversion Project was granted as well.
As one of President Duterte’s priority projects, MWSS is grateful and appreciative of the cooperation extended by the IP communities to MWSS in achieving this milestone. In light of the dwindling supply from the Angat Reservoir, the completion of SRDP will help augment the raw water supply by an estimated volume of 188 Million Liters per Day.
66 | 2019 MWSS Annual Report
MOA SIGNING WITH DUMAGAT IPs OF KABAYUNAN FOR ANGAT WATER TRANSMISSION IMPROVEMENT PROJECT
The construction sites of the Angat Water Transmission Improvement Project (AWTIP) were positioned on the lands where the tenurial rights of the Indigenous People were affected. Because of this, the process took a while before the Memorandum of Agreement (MOA) amongst the National Commission on Indigenous Peoples (NCIP), MWSS and the Indigenous Cultural Communities (ICC) was completed.
Recognizing the rights of the Indigenous Peoples over their ancestral lands, consent from the Elders and Chieftains of the affected sitios through the NCIP has to be secured through a written document called Certificate of Pre-Condition (CP) before a project can have the go-signal for implementation. The CP is one of the requirements in securing a Free and Prior Informed Consent or FPIC for the AWTIP. FPIC means the project will comply with the regulatory requirements of IPs and NCIP.
The signing of the MOA on 17 December 2019, which contains conditions/ requirements, benefits as well as penalties as the basis for the consent, is still subject to review by the NCIP Legal Affairs Office before the endorsement of the FPIC report to the Commission en banc.
MWSS has always respected the rights of our Indigenous Cultural Communities and abide by all the processes mandated by law, which had always been wide-ranging and comprehensive in scope. For MWSS, it is primarily vital that both parties have the opportunities to learn and be heard, with the end given reaching an amicable resolution to every issue.
67 | 2019 MWSS Annual Report
ENVIRONMENTAL STEWARDSHIP
68 | 2019 MWSS Annual Report
MAJOR ACCOMPLISHMENTS IN WATERSHED MANAGEMENT
MWSS tapped the critical watersheds of the Southern Sierra Madre Mountains (i.e., Umiray, Angat, Ipo, La Mesa, and Laguna de Bay) as sources of raw water supply for Metro Manila and adjoining Provinces of Rizal, Bulacan, and a portion of Cavite, with Angat Dam as its primary source. To ensure sustainability, security, and safety of our water supply, the MWSS is implementing various watershed management initiatives in collaboration with the Department of Environment and Natural Resources (DENR), Local Government Units (LGUs), Water Concessionaires, Peoples Organizations/Non-Government Organizations (POs/NGOs) and other stakeholders. These initiatives envision to sustainably develop and manage these critical watersheds as a source of clean and safe water for the MWSS Service Areas by protecting and restoring their natural infrastructure to improve water quality and quantity.
For the year 2019, the significant accomplishments in the implementation of these watershed management initiatives focused on continuing forest rehabilitation, strengthening watershed protection and governance as well as building collaborative partnerships through Communication, Education and Public Awareness.
Forest Rehabilitation and Restoration To rehabilitate forests damaged by human activities, fire or floods, reforestation, and riverbank stabilization within the above-identified watersheds were undertaken under the Annual Million Tree Challenge (AMTC). For this year, a total of 2,264 hectares or equivalent to 1,131,146 seedlings were planted in Umiray, Angat/Ipo, La Mesa, Upper Marikina, and Laguna de Bay Watersheds in collaboration with the MWSS’s partner agencies and volunteers such as DENR Bulacan, DENR Rizal, DENR NCR, LLDA, MWSS RO, Manila Water, Maynilad, Luzon Clean Water, ABS CBN Lingkod Kapamilya Foundation, Inc. - Bantay Kalikasan (ALKFI – BK), WWF Philippines, UP Mountaineers, Rotary Club, PWWA, Bambuhay, Local Government of General Nakar, and others. The actual number of hectares and the equivalent number of trees planted are shown in the table below Number of Hectares/Trees Planted Watersheds 2017 2018 2019 Total No. of No. of No. of No. of No. of No. of No. of No. of hectares trees hectares trees hectares trees hectares trees planted planted planted planted Umiray - - 29.6 11,835 7.25 2900 36.85 14,735 Angat/Ipo 1,738.3 695,333 1,561.1 624,443 856 391,132 4,155.4 1,710,908 La Mesa 649.5 259,800 683.9 273,541 527 210,764 1,860.4 744,105 Marikina 740.0 296,000 44.7 17,900 699 348,265 1,483.7 662,165 Laguna 216.7 86,667 249.4 99,748 175 178,085 641.1 364,500 Lake – Manila Bay Total 3,344.5 1,337,800 2,568.7 1,027,467 2,264.25 1,131,146 8,177.45 3,496,413 Note: 1 hectare = 400 trees (based on 5 x 5 spacing)
Coupled with planting is the conduct of maintenance activities, which include the removal of unwanted weeds, replanting, fertilizer application, and firebreak construction. It is being carried out at least once every quarter for three (3)
69 | 2019 MWSS Annual Report
consecutive years after planting. The DENR and MWSS also conducted field monitoring and validation of the planted areas.
Watershed Protection and Governance
To mitigate the deforestation and forest degradation of these critical watersheds that are adversely affecting the water supply of Metro Manila, it is imperative to implement intensive forest protection and effective watershed governance.
In La Mesa, ALKFI Bantay Kalikasan, the interim partner of MWSS and the La Mesa Watershed Reservation Multi-sectoral Management Council (LMWRMMC) in its rehabilitation and protection, has continuously performed intensive foot patrolling and apprehension of illegal activities in coordination with the Unified Security Group (USG). For the Ipo Watershed, the DENR Deputized Bantay Gubat in coordination with DENR PENRO Bulacan continuously pursued the protection of the watershed from illegal human activities such as poaching, kaingin making, charcoal making, and others. Likewise, the Deputized Bantay Gubat in General Nakar, Quezon, also apprehended illegal forest activities in Umiray Watershed in collaboration with the Municipal Government of General Nakar, Quezon. The reported number of apprehensions per watershed are shown in the table below:
Location/Watershed Number of Remarks Apprehended Violators Umiray/Gen. Nakar, Quezon 5 A total of 2,824 board feet of lumber were confiscated Ipo Watershed 9 La Mesa Watershed 93
To further improve the protection of these critical areas, MWSS and DENR are pushing for the strengthening of the existing watershed protection system through (1) the conduct of comprehensive watershed security assessment; (2) development and operationalization of an effective Watershed Protection System; (3) organizing and institutional strengthening of Multi-sectoral Watershed Protection Group and Bantay Gubat Teams including a more responsive and efficient system for their engagement and compensation; and (4) establishment and operations of biodiversity-friendly community enterprise and other social development initiatives. In terms of watershed governance, the La Mesa Watershed Reservation Multi-sectoral Management Council (LMWRMMC), through its Technical Working Group (TWG), evaluated a total of eight (8) proposed development projects in La Mesa for this year. Correspondingly, five (5) resolutions were approved.
70 | 2019 MWSS Annual Report
Communication, Education and Public Awareness
In support of the watershed rehabilitation and protection, Communication, Education, and Public Awareness (CEPA) campaigns were undertaken to disseminate information, increase awareness on the importance and value of watershed services and build collaborative partnerships with the various stakeholders towards ensuring water security and safety.
“Pista para sa Tubig” On March 19, 2019, “Pista para sa Tubig” was held during the celebration of World Water Day in partnership with the Municipality of General Nakar, Quezon. This water fair held at General Nakar featured various exhibitors. They showcased best management practices and simple technologies on water, natural resources management, and biodiversity-friendly livelihood projects for the local communities (i.e., People’s Organizations (PO), Indigenous Peoples (IP)) in the watershed areas of Gen. Nakar, Quezon. This event also served as a venue to raise awareness on the essential role of water resources for domestic use and the importance of securing watersheds to ensure the sustainability of water supply. In the same way, it also provided ideas to the Peoples’ Organizations in developing project proposals on sustainable livelihood enterprises that can be funded by the Gen. Nakar Sustainable Integrated Area Development (GNSIAD) Project. The participating exhibitors and their corresponding best management practices/simple technologies which were shared to the POs and IPs include:
1. Bio Intensive Organic Farming by the Municipal Agriculture Office of Gen. Nakar, Quezon 2. Bamboo for Watershed Rehabilitation and Livelihood by the Philippine Bamboo Foundation, Inc. 3. Bamboo Straw by the Bambuhay Social Enterprise 4. Sining Ipo by Maynilad Water Services, Inc. 5. Ahon Tubig/Sanitasyon by Manila Water Foundation, Inc.
The event also highlighted the launching of the “Agapay Pangkabuhayan sa Tubig Kanlungan,” a financial assistance program that will provide benefits to POs for their proposed biodiversity-friendly livelihood projects and the ceremonial turn-over of the financial assistance for the development of water supply system in Sitio Canaway, a low-income community with poor access to safe water.
“Kaagapay sa Tubig Kanlungan” MWSS established the “Kaagapay sa Tubig Kanlungan” Award for its partners in watershed management and protection. This award recognizes the efforts of MWSS’s partners in helping ensure water security in MWSS Service Areas to boost their morale in sustaining their initiatives and broaden their engagement in sustainable watershed management.
The recipients of this award on its maiden year are: 1. Kaagapay sa Tubig Kanlungan ng Umiray – General Nakar Sustainable Integrated Area Development Project 2. Kaagapay sa Tubig Kanlungan ng Ipo – Ipo Watershed Bantay Gubat
71 | 2019 MWSS Annual Report
3. Kaagapay sa Tubig Kanlungan ng La Mesa – Save La Mesa Watershed Project of ALKFI Bantay Kalikasan
These awards were given during the World Water Day Philippines Awards held last March 22, 2019 at the Novotel Hotel in Cubao, Quezon City.
NATURE WALK AND TREE PLANTING
In celebration of the Environment Month and Philippine Arbor Day in June 2019, Nature Walk inside the La Mesa Watershed Reservation and Tree Planting at Ipo Watershed was conducted involving MWSS officials and employees. These activities aim not only to contribute to the rehabilitation of these watersheds but also to create awareness and encourage their active involvement in this endeavor. The participants were introduced to the concept of watershed management through experiential learning and appreciation of the natural components and processes happening in a watershed ecosystem. Both events were fulfilling yet challenging activities for the employees as despite trailing the rough terrains and river crossings, and they managed to plant 500 seedlings that would greatly help in the rehabilitation of Ipo watershed and trek more or less 6 kilometers inside the La Mesa Watershed.
72 | 2019 MWSS Annual Report
MWSS’ CLEAN-UP DRIVES/ENVIRONMENTAL PROGRAMS
LAUNCHING OF THE MANILA BAY REHABILITATION
On 27 January 2019, the Department of Environment and Natural Resources (DENR) declared the launching of the Rehabilitation of Manila Bay, which aims to restore its water quality to SB classification by the Writ of Continuing Mandamus of the Supreme Court, referred to as the Program. To witness the declaration, representatives from the MWSS Corporate Office, Regulatory Office, Concessionaires Manila Water, and Maynilad, together with some5,000 participants from different mandamus agencies, private and non-government organizations, joined in the Solidarity Walk and Pledge of Allegiance for the Program.
SIMULTANEOUS LAUNCHING OF BATTLE FOR RIVERS AND ESTEROS
On 31 March 2019, the Department of Environment and Natural Resources (DENR) declared the Simultaneous Launching of Battle for Rivers and Esteros aimed to rehabilitate the ten (10) river systems in the National Capital Region including the Manggahan Floodway as a parallel strategy with the Manila Bay Rehabilitation. The MWSS, together with DENR, the Local Government Units of Quezon City, Caloocan, Valenzuela, Navotas, and Malabon, and various private stakeholders, participated by joining “Sa Sama-Samang Pagkilos, Ilog Tullahan Maisasaayos,” an Estero clean- up program for the Tullahan-Tinajeros River System. MWSS was able to collect 158 kilograms of solid waste from the Tullahan River located in Talipapa, Caloocan City
INTERNATIONAL COASTAL CLEAN-UP
On 21 September 2019, the Department of Environment and Natural Resources (DENR) conducted a massive BASECO Clean-Up as participation to the 34th International Coastal Clean-Up (ICC) Day with the theme “Battle for Trash-Free Manila Bay.” The International Coastal Clean-Up Day is observed every third Sunday of September under the Office of the President Proclamation No. 470 series of 2003. The MWSS, together with the City of Manila, Concessionaires, other mandamus agencies, and representatives from different private and public sectors, participated and was able to collect 620.5 kilograms of solid waste.
73 | 2019 MWSS Annual Report
SEWERAGE AND SANITATION
On 18 December 2008, the Philippine Supreme Court rendered a decision (G.R. No. 171947-48) mandating government agencies to clean-up and rehabilitate Manila Bay and restore its waters to SB classification, which will transform Manila Bay fit for swimming, skin- diving and other forms of contact recreation. Each agency is required to submit to the Supreme Court a quarterly progress report of the activities undertaken following the decision. Consequently, on 15 February 2011, the decision was amended through an extended resolution to address the concerns in the evaluation of the submitted reports, such as not having a timeframe for the respective duties of the mandamus agencies.
In line with the Supreme Court decision and based on Republic Act (RA) No. 9275 or the Clean Water Act, and RA No. 9003 or the Ecological Solid Waste Management Act, the Office of the President issued Administrative Order (AO) No. 16 dated 19 February 2019, expediting the rehabilitation and restoration of the coastal and marine ecosystem of the Manila Bay and the creation of the Manila Bay Task Force.
The Metropolitan Waterworks and Sewerage System (MWSS), being one of the mandamus agencies, is directed to install, operate and maintain the necessary adequate wastewater treatment facilities, where needed, in Metro Manila, Rizal, and Cavite, at the earliest possible time. Also, through the extended resolution of the Supreme Court, MWSS was ordered to submit plans and projects for the construction of wastewater facilities in the said areas. The completion period for the said facilities shall not go beyond 2037.
Under the Concession Agreement with MWSS dated 21 February 1997, Maynilad Water Services, Inc. (MWSI) for the West Zone and Manila Water Company, Inc. (MWCI) for the East Zone, were tasked to develop and provide efficient and safe services on sewerage and sanitation within their respective service areas.
The Water and Sewerage Management Department (WSMD) of MWSS monitors the day to day performance of the concessionaires, particularly water delivery, and related water/sewerage services. Parallel to the monitoring of the Regulatory Office, WSMD reviews the KPIs + BEMs Report submitted by the concessionaires and prepares a semi-annual report.
Also, the WSMD monitors the compliance of the Concessionaires to the Supreme Court Mandamus, as shown in Table 1.
74 | 2019 MWSS Annual Report
MANILA BAY CLEAN-UP RESULTS
Table 1. Compliance Report on the Operational Plan for the Manila Bay Coastal Strategy (as of the 4th Quarter of 2019)
Indicator MWSS Service Area MWSI- West Zone MWCI- East Zone
Target Actual Accomp Target Actual Accomp Target Actual Accomp
Water-served population 17,858,571 16,717,672 94% 10,269,148 9,655,248 94% 7,589,423 7,062,424 93% Population connected to sewerage services 4,338,700 3,039,237 70% 2,464,595 1,957,207 79% 1,874,105 1,078,348 57% Sewerage Coverage, % 24% 18.18% 75% 24% 20.27% 84% 25% 15.27% 61% Population offered with 7,975,323 7,158,624 90% 3,975,256 3,421,095 86% 4,000,067 3,737,529 93% sanitation services Sanitation Coverage, % 45% 42.82% 96% 39% 35.43% 90% 53% 52.92% 99% Population served with 5,025,198 4,475,837 89% 2,385,154 2,044,636 85% 2,640,044 2,431,201 92% Sanitation Services Acceptance rate of customers 63% 62.52% 99% 60% 59.77% 99% 66% 65.05% 98%
75 | 2019 MWSS Annual Report
SEWERAGE AND SANITATION COMPLIANCE PERFORMANCE RESULT
76 | 2019 MWSS Annual Report
STATUS OF WASTEWATER PROJECTS
Table 2. Status of the Projects of Maynilad Water Services, Inc. (MWSI) Facility Name Project Milestone Current Status 2020 Target Valenzuela West • Construction of Marulas STP: 93% Expected Completion: Stage 1 Creek interceptor Conveyance: Third Quarter of 2020 Package 1: 80% Capacity: 60 MLD Package 2: 74% Population Served: Package 3: 78% 303,965 Estimated Year of Completion: 2020 Cupang STP • pre-commissioning for STP: 90% Expected Completion: process areas Conveyance: 86% Second Quarter of Capacity: 46 MLD • Finishing works and 2020 Population Served: architectural works 257,107 • Equipment Installation Estimated Year of Completion: 2020 Tunasan STP • Finishing works for the STP: 85% Expected Completion: Administration Building Conveyance: 86% Fourth Quarter of Capacity: 20 MLD • hydro testing for process 2020 Population Served: tanks 84,984 • MEP works Estimated Year of Completion: 2020 Las Piñas STP • Groundbreaking STP: 21% Expected Completion: February 2019 Conveyance: 0% Fourth Quarter of Capacity: 88 MLD • excavation for several 2021 Population Served: process areas 622,451 • construction of WMD Estimated Year of building Completion: 2021 Facility Name • Project Milestone Current Status 2020 Target CAMANA STP • Groundbreaking N/A Expected Completion: November 2019 Fourth Quarter of 2021 Capacity: 205 MLD • Pre-construction works Population Served: on-site 1,194,189 • process design Estimated Year of Completion: 2021 Cavite City STP • Project was awarded to STP: 0% Expected Completion: Sta. Clara-JZA-Organica Conveyance: 20% Fourth Quarter of 2021 Capacity: 14 MLD Consortium Population Served: • Pipelaying at Gonzales, 96,824 P. Burgos St., Porta Estimated Year of Vega Subd., and A. Completion: 2021 Soriano St. CMSS Upgrading • Project was awarded to Expected Completion: VA Tech Wabag-Rill Fourth Quarter of 2022 Capacity: 140 MLD Builders Consortium Population Served: Central Manila Area Estimated Year of Completion: 2022
77 | 2019 MWSS Annual Report
STATUS OF WASTEWATER PROJECTS
Table 3. Status of the projects of Manila Water Company, Inc. (MWCI) Facility Name Project Current Status 2020 Target Milestone Ilugin (Pasig North and • Under-going STP: 89% 100% completion South) STP construction Conveyance: of STP North Pasig Package 1 Sewer: 86% Capacity: 100 MLD South Pasig Package 1A: 37% Population Served: South Pasig Package 1B: 62% 784,975 North Pasig Package 3: 32% Estimated Year of North Pasig Package 1 PS: 79% Completion: 2029 North Pasig Package 2: 21% South Pasig Package 2A: 92% Marikina North STP • Operational STP: 100% Marikina North Nangka Segment: Capacity: 100 MLD 100% Population Served: Marikina North Tumana Segment: 715,616 94% completed; testing and Estimated Year of commissioning Completion: 2019 Marikina North Network San Mateo Segment Phase 1: 100% Marikina North Terminal PS: 100% Marikina North Sumulong Segment: 100% Marikina North Network San Mateo Segment Phase 2: 100% Taguig North STP • Operational STP: 100% 100% completion Taguig North Network and Pump of STP Capacity: 75 MLD Package 3: 84% Population Served: Taguig North Package 2B (AFPOVAI 141,766 4, 5, 6) Phase 1: 96% Estimated Year of Taguig North Effluent Line Completion: 2020 Construction Phase 2 (Bayani): 100% Forbes Park Package 1: 100% Taguig North Package 2E (AFP/PNP Village): 100% Hinulugang Taktak STP Procurement of the STP under the Award of the STP PMC Contract Capacity: 75 MLD Population Served: 141,766 Estimated Year of Completion: 2023
Makati-Manila STP Submitted reference design of the Procurement of STP under the PMC Contract the STP Contract Capacity: 75 MLD Population Served: 320 Estimated Year of Completion: 2020
78 | 2019 MWSS Annual Report
Continuation of Table 3. Status of the projects of Manila Water Company, Inc.(MWCI)
Facility Name Project Current Status 2020 Target Milestone
Feasibility Study under the PMC Capacity: 145 MLD Contract Population Served: 854,672 Estimated Year of Completion: 2037 Mandaluyong West-SJ STP Award and detailed design of Detailed design South-QC South the network under the PMC Contract review of the STP (Aglipay) STP Procurement of the Priority Capacity: 130 MLD Network Population Served: 651,518 Estimated Year of Completion: 2034 San Mateo-Rodriguez detailed design of network Detailed design STP component and procurement of the review of the STP STP under the PMC Contract Procurement of Capacity: 75 MLD the Priority Population Served: Network 719,833 Estimated Year of Completion: 2032
Table 3a. Status of projects of Manila Water Company, Inc. (MWCI) Reliability Projects Scope Status Makati South STP Rehabilitation , 77% completed Process and Facility Improvement UP STP Upgrade Project, 81% completed Philam STP Sewer Network 29% completed. Portions of the network project along EDSA and West Ave are complete; however, the project was suspended due to non-issuance of permit. ALL Facilities Automation-New 90% completed Installations ALL Facilities BNR Upgrade development in line with the Compliance Action Plan (CAP) in consideration of the effluent standards.
79 | 2019 MWSS Annual Report
MWSS’ POSITION ON CREEK INTERCEPTOR ISSUE To clarify the information indicated in Sewerage and Sanitation portion in the CY 2016 and 2017 annual reports where it was interpreted that MWSS accept creek interception as an option to address the difficulty in constructing conveyance system, we present herein in full, MWSS’ position on the proper design of wastewater interceptors. “The MWSS, under its Charter, is mandated to provide water and sewerage services in its Service Area comprised of Metro Manila, Rizal Province, and portions of the Province of Cavite. As stipulated in the Concession Agreements with MWSS, the Concessionaires are likewise required to comply with existing laws, rules, and regulations in the provision of water and sewerage services in their respective service areas. Section 8. Domestic Sewage Collection, Treatment, and Disposal of the Implementing Rules and Regulations of the Republic Act 9275, otherwise known as the Clean Water Act of 2004. requires “the agency (MWSS) or the concessionaires (Manila Water / Maynilad), vested by law to provide water supply and sewerage facilities, to connect existing sewage line found in subdivisions to the available sewerage system.” This provision of the law is specific to the Domestic Sewage only. The creek interception scheme requires the diversion of sewage from the creek (usually at the confluence of the open creek/tributary and the river) and is stated to be the strategy as it minimizes the length of the interceptor line. From an environmental and health perspective, this option is not beneficial as it does not minimize exposure and contact with wastewater and will not address water pollution of the creek/tributaries. Also, in natural creeks and man-made but unlined creeks, seepage of untreated wastewater contributes to the contamination of the groundwater. Figure 1: Combined sewer-drainage system
80 | 2019 MWSS Annual Report
A Combined-Sewer Drainage system intercepts wastewater from the drainage systems coming from residential customers, industrial and commercial customers with pre-treatment facilities. Wastewater from the drainage system is captured and diverted to a Sewage Treatment Plant before its discharge to the receiving body of water. The MWSS-CO4 had maintained its position when it reviewed the Concessionaires’ Capex as contained in their respective Business Plans, that creek interceptors will not be accepted as a general rule. Concessionaires should be required to provide a design scheme or technical solutions when the right-of- way is limited. The MWSS-CO shall review the intercept concept of wastewater flows from drainage outfall and creek to be conveyed to a proposed STP on a case to case basis. In instances where the same is to be taken as the last resort, the Concessionaires shall be responsible for securing approval from the DENR regarding its compliance with the environmental laws.
4 Letter to MWSS RO dated 02 May 2019
81 | 2019 MWSS Annual Report
FINANCIAL PERFORMANCE
82 | 2019 MWSS Annual Report
DIVIDEND PAYMENT BY MWSS
Section 5 of the Revised Implementing Rules and Regulations to Republic Act No. 7656 or “An Act Requiring Government-Owned and/or Controlled Corporations to Declare Dividends Under Certain Conditions to the National Government, and for Other Purposes” requires that all GOCCs shall declare and remit at least fifty percent (50%) of the annual net earnings as cash, stock and/or property dividends to the National Government.
In CY 2019, the Board of Trustees authorized under the Board Resolution No. 2019- 062-CO dated April 23, 2019, payment of dividends amounting to P254,239,027.00. Said amount is based on the results of operation for CY 2018. Total dividends paid since the MWSS was created in 1997 totaled P3,200,061,664.59, broken down as follows:
Year Amount Legal Basis/Remarks 1997 - Net Loss 1998 - Net Loss 1999 - Net Loss 2000 - Net Loss 2001 53,654,496.72 EO 227 2002 65,307,359.00 EO 529 2003 109,966,272.00 EO 529 2004 66,194,102.00 EO 529 2005 57,066,459.00 EO 591 2006 130,805,437.00 EO 741 2007 316,444,318.00 RA 7656 – DOF Computation 2008 - Net Loss 2009 - Net Loss due to Forex 2010 - Net Loss 2011 240,069,780.81 RA 7656 2012 294,000,152.78 RA 7656 2013 336,130,961.32 RA 7656 2014 282,476,888.07 RA 7656 2015 362,074,048.00 RA 7656 2016 232,632,762.60 Revised IRR of RA 7656 2017 198,999,600.00 Revised IRR of RA 7656 2018 254,239,027.00 Revised IRR of RA 7656 Total 3,200,061,664.59
83 | 2019 MWSS Annual Report
PSALM PAYMENT OF P102M
In 1990, MWSS and the National Power Corporation (NPC) executed a Memorandum of Understanding (MOU) in connection with the implementation and subsequent operation of MWSS’ Angat Water Supply Optimization Project (AWSOP) under which the NPC agreed to operate and maintain MWSS’ – owned Auxiliary Units 4 and 5 (AN-4 and AN- 5) for which MWSS shall compensate NPC for any energy and capacity losses it incurs, in such manner and amount to be agreed upon by the parties.
According to the MOU, the NPC sent several debit memos to MWSS for capacity and energy losses totaling P6.171 billion. MWSS alleged that capacity losses should only be at P902 million.
In 2009, NPC and PSALM entered into an Operations and Maintenance Agreement for the remaining unprivatized assets of PSALM, which includes the Angat Hydroelectric Power Plant (AHEPP) (except AN-4 & AN-5, which are owned by MWSS).
In 2014, an Inter-Agency Technical Working Group (IATWG) composed of representatives from NPC, PSALM, and MWSS was formed to validate and reconcile the respective claims of the concerned agencies. The NPC approved the offsetting arrangement.
The PSALM sought the opinion of the Office of the Government Corporate Counsel (OGCC) regarding the application of legal compensation to the respective claims of PSALM and MWSS.
The OGCC rendered its Opinion 119, Series of 2015, stating that under the given circumstances, legal compensation takes effect by operation of law because (i) both PSALM and MWSS are bound principally and that they are mutually debtors and creditors of each other; (ii) both debts consist in a sum of money; (iii) the two debts are due; (iv) the debts are liquidated and demandable, such that both parties have already determined their respective claims.
Adjustments were made to the computation, and both parties accepted the recalculated amount of P102,301,506.88, inclusive of tax to be paid by PSALM to MWSS.
MWSS and PSALM sought the Commission on Audit’s (COA) opinion on the execution of a Settlement Agreement premised on legal compensation and under its powers and functions under Section 34 of Presidential Decree (PD) 1445 to authorize and enforce the settlement of accounts subsisting between two agencies. COA recognized the application of legal compensation, following the OGCC’s Opinion and the recommendation of the parties' respective COA Auditors.
A settlement agreement by and between the MWSS and PSALM was drafted and finalized dated December 12, 2019, with the agencies being represented by MWSS
84 | 2019 MWSS Annual Report
Administrator Emmanuel B. Salamat and PSALM President & CEO Atty. Irene Joy J. Besido – Garcia.
The Boards of Trustees of MWSS issued Resolution No. 2016-073-CO dated May 19, 2016, and the Board of Directors of PSALM issued Resolution No. 2019-0626-09 dated June 26, 2019, approving the execution of the settlement agreement.
On December 27, 2019, the MWSS received the payment from PSALM amounting to P102,301,506.88 less than the applicable withholding taxes.
85 | 2019 MWSS Annual Report
COA Audited Financial Statements
86 | 2019 MWSS Annual Report
87 | 2019 MWSS Annual Report
88 | 2019 MWSS Annual Report
89 | 2019 MWSS Annual Report
90 | 2019 MWSS Annual Report
91 | 2019 MWSS Annual Report
92 | 2019 MWSS Annual Report
93 | 2019 MWSS Annual Report
94 | 2019 MWSS Annual Report
95 | 2019 MWSS Annual Report
96 | 2019 MWSS Annual Report
97 | 2019 MWSS Annual Report
98 | 2019 MWSS Annual Report
99 | 2019 MWSS Annual Report
Special thanks to Contributors: Janelle Mupas Christian Nicole Baluca Jeffric John Dela Paz Precious Aika Flores Alexis Manlangit Edilyn Quiozon
From the POLICY, PLANNING and PUBLIC RELATIONS DEPARTMENT Susanne Sta. Maria Restituto Espejo III Elenita De Leon Rosalinda Bandojo
Rosaida Barranta
METROPOLITAN WATERWORKS AND SEWERAGE SYSTEM CORPORATE OFFICE 4th Floor, Administration Building, MWSS Complex, 489 Katipunan Avenue, Balara, Quezon City, 1105
8920-55-21 local Nos. 102 & 103 [email protected] / [email protected]
100 | 2019 MWSS Annual Report