Dean Micheál Kelly

DEAN’S REPORT: RE-POSITIONING FOR LEADERSHIP

Welcome to the inaugural edition of the Dean’s Annual Report for the School of Management at the University of Ottawa. It is intended to update alumni, students, faculty, staff, benefactors and friends of the School on our achievements, the challenges we face, and our priorities for the future.

DEAN’S REPORT 2001/2002 2 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT NEW NAME, RENEWED FOCUS In the past year, we have undertaken a number of major initiatives that we believe will help position the School of Management as a leading international center for management education and research. The first of these occurred January 1, 2002, when the Faculty of Administration officially became the School of Management. Overwhelmingly endorsed by faculty, staff, students and task force. The Report evaluated the quality of our alumni, the new name represents the first important step students, faculty, programs, research and services— toward evolving and strengthening the School’s brand and benchmarking these factors against AACSB International enhancing its visibility internationally. To complete the quality criteria. In January 2002, we welcomed an naming process, we are, at this writing, seeking a naming AACSB International peer review team to our campus. endowment for the School as part of our recently Chaired by Dr. Tom Gutteridge, Dean of the School of launched fundraising campaign. Business at the University of Connecticut, the review team included Dean Richard Shick of the Wehle School AACSB ACCREDITATION of Business at Canisius College and Dean Bernard One of the year’s most significant initiatives involved Garnier of the Faculté des Sciences de l’administration de submitting the School and its programs to the rigorous l’ Université Laval. They evaluated the SER and met quality assessment process leading to accreditation by the with faculty, students, alumni, university administrators Association to Advance Collegiate Schools of Business and members of the Dean’s advisory board. (AACSB International). AACSB International is the premier accreditation body for management and business In its evaluation, the peer review team gave the School schools. Its comprehensive evaluation process concludes high marks for the quality of its SER and the caliber of with a ‘seal of approval’ that confirms the accredited its programs, faculty, students and staff. The peer team institution ranks among the world leaders in business identified a number of issues that the School is education. The School of Management’s new mission and currently addressing. The final accreditation decision vision statements that follow were developed as part of will be made early next spring, and I am confident that the AACSB International submission. by the end of next year, we will have joined the exclusive worldwide ranks of AACSB International A central element of the AACSB International accredited business schools. submission was the completion of a 220-page Self- Evaluation Report (SER) by a School of Management

DEAN’S REPORT 2001/2002 3 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT VISION STATEMENT TO BE A LEADER IN MANAGEMENT EDUCATION AND INNOVATIVE RESEARCH FOR A TECHNOLOGY-INTENSIVE GLOBAL ECONOMY.

MISSION STATEMENT Through its undergraduate and graduate programs offered in both English and French, the School of Management seeks to provide its students with: • strong analytical, communication and team building skills; • highest standards of integrity, ethics and social consciousness; • the ability to perform in a culturally diverse workplace; • the capability to apply and integrate knowledge from the core disciplines of management.

Through its human capital, the School of Management of the University of Ottawa seeks to add value to external stakeholders by: • undertaking and disseminating basic and applied research in key areas of management of relevance to organizations in the National Capital Region; • engaging in activities that build and strengthen partnerships with its many constituents in the local high technology industry and public sector.

5-YEAR STRATEGIC PLAN • To establish a $30 million endowment, including Concurrent with pursuing the AACSB International a naming endowment, for the School of accreditation, the School launched a major strategic Management; and, planning process with the assistance of Deloitte & Touche. • To house the School of Management in a new This process was undertaken to identify and help the state-of-the-art building. School respond to some of the significant changes taking place in the competitive environment in which it operates. Establishment of these goals is clear recognition that the A School planning task force established a clear set of School of Management must commit itself to a position of strategic priorities and related performance measurement world leadership and excellence in order to succeed in the criteria. It also proposed options for the redesign of several highly competitive management school environment. It is of our programs. clear to us that a management school that does not consciously and energetically strive to be among the best The output of this exercise was subsequently discussed will quickly lose ground. While our goal of being ranked with groups both within and outside the School. We among the top 100 management schools internationally is then combined the findings and recommendations most certainly ambitious, we believe it is neither unrealistic arising from this process with the findings of our AACSB nor unattainable for a management school in a major International assessment. The result: a five-year strategic world capital. plan for the School of Management. Submitted to the University in late spring, the plan establishes ambitious STRENGTH OF LOCATION goals for the School: Location is a key factor for most business organizations. We believe one of our principal assets and a major • To be ranked among the top 100 international competitive advantage for the School of Management is management schools; its location. Being situated in the heart of a G7 capital— • To become a leading centre for teaching and which also happens to be the leading Canadian centre for research in areas related to the management of science and technology-based industries—gives the science and technology-based enterprises; School of Management a unique proximity to major

DEAN’S REPORT 2001/2002 4 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT WE BELIEVE ONE OF OUR MOVING FORWARD There is a tangible momentum building within the School of Management. As this report demonstrates, the School is PRINCIPAL ASSETS AND A MAJOR moving rapidly to leverage its current competitive advantages and to create new ones. We have had considerable success this year in terms of adding outstand- COMPETITIVE ADVANTAGE FOR ing new faculty, attracting new research funding and successfully launching our fundraising campaign. Successes THE SCHOOL OF MANAGEMENT which we intend to build upon moving forward. I would like to take this opportunity to thank faculty IS ITS LOCATION. who gave their time and energy to participate in the AACSB International accreditation process, the political and economic forces transforming the global development of the School’s Strategic Plan, and the economy. It provides the School with a uniquely inviting graduate program’s task forces. They have made a and stimulating environment for learning and research— significant and enduring contribution to the School of incredible assets for attracting top faculty and students. It Management. Specific thanks to Professors Michel also provides the foundation for making the School of Nedzela, Jeff Sidney and Jérôme Doutriaux who chaired Management one of the most influential centres for the AACSB International, strategic planning, and management education and research in the world. Our graduate programs task forces respectively; and to task strategic plan is in large measure designed to capitalize on force members Teresa Anderson, Luis Calvet, Dan Lane, our location in the capital. David Large, Joanne Leck, Kathryn Pedwell, Abdul Rahman, and Jean-Louis Schaan.

TABARET HALL

DEAN’S REPORT 2001/2002 5 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT MBA HIGHLIGHTS 2001-2002

STRUCTURE AND CURRICULUM IMPROVEMENTS Following extensive consultations conducted over the past two years by Professor François Julien, key elements of the structure and curriculum of the MBA Program were changed, with changes approved for implementation in September 2002.

These improvements deal with the number of credits of The MBA program will continue to recognize credits the core courses, the elimination of advanced standing, earned at the graduate level for courses taken no more the rules on failures, and the streamlining of the students’ than five years prior to the admission date, so that only workload. Preliminary studies and analysis were also graduate courses/credits completed recently will count conducted that will lead to additional changes in 2003. toward a University of Ottawa MBA degree in the future. The following explains changes taking place in 2002. This quality assurance policy will ensure that all of our MBA graduates have successfully completed up-to-date CORE COURSE CREDITS courses and accumulated the number of graduate credits Most core teaching will now be offered within 3-credit that defines their degree. As fewer advanced standings will courses rather than through 1.5-credit modules. The now be granted following this change, the stability of schedule of the core courses has been adjusted to take MBA workgroups will be promoted and group learning into account the introduction of 3-credit courses and to more readily facilitated. better balance students’ workload throughout their program. In particular, the workload of the first semester RULES ON FAILURES for both the full-time and the part-time cohorts will be Academic rules on failures were revised following the lighter than was previously the case. These improvements adoption of 3-credit core courses. The new rules ensure will facilitate core course integration and coordination, that minimum standards are maintained by all students in reduce student workload and stress level during the first completing core and major requirements of the Program, semester, improve the assessment of student perform- while allowing a student who has failed a core module or ance—and favour studying for learning and course to make up that requirement with minimum understanding rather than only for memorizing. impact on the duration of his/her program. Stricter evaluation guidelines will be applied in core courses and ELIMINATION OF ADVANCED STANDING modules to ensure that students who are individually FOR UNDERGRADUATE COURSES capable of passing core activities receive a passing grade, Students beginning in 2002 will no longer be granted and that students who heavily rely on good group work advanced standing for previous undergraduate studies. to obtain a passing grade do not.

DEAN’S REPORT 2001/2002 6 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT REACHING OUT • The MBA Program staged the National During 2001-02, the MBA Program continued to enhance Advanced Technology Management Case its visibility in the local and national business communities. Competition in November 2001, with a total of 11 teams representing business schools from • Six public lectures in French on the theme “La across the country. Congratulations to Memorial Gestion du changement” (Managing Change) University (Newfoundland) for winning the were organized. The program is proud to be competition, and to Laurie Blais, Delna Ghadiali, associated with Le Droit, official sponsor. Thanks Erica Phillips, Paul Philp and Liang Shan, who also to Marjolaine Hébert, President of HRM graduated in December, for organizing the Solutions and an MBA Alumna for organizing competition under the guidance of professors the series. Jonathan Calof and John de la Mothe. • Twenty-five of our MBA students represented the • The MBA Program launched the “Mini- School at the National MBA Games in Projects” initiative, which allows students to Edmonton, thanks in large measure to a $10,000 conduct consulting assignments on behalf of sponsorship from Hewlett Packard. local companies for between 1.5 and 6 credits • Four of our students participated in the national towards their degree, depending on the Concordia Case Competition in Montréal. magnitude of the work completed. THE MBA STUDENT ASSOCIATION (MBASA) STUDENT ASSOCIATION The MBA Student Association (MBASA) was very active WAS VERY ACTIVE DURING 2001-02, during 2001-02, organizing many development sessions and workshops to prepare its members for the realities of ORGANIZING MANY DEVELOPMENT SESSIONS the business world. A Fall Graduation Ball in November 2001 enabled the graduating class to celebrate the AND WORKSHOPS TO PREPARE ITS MEMBERS completion of the Program and to honour two outstanding professors, Professor Abdul Rahman (English FOR THE REALITIES OF THE BUSINESS WORLD. cohort) and Ameur Boujenoui (French cohort). Under the leadership of Association President Said El Khouri, workshops dealing with effective networking skills, business etiquette, resume writing and interview skills, and even golf etiquette were organized throughout the year. The MBASA strengthened its ties with the Canadian Association of Management Consultants (CAMC) in an event at the School of Management during which Certified Management Consultants discussed their profession and membership in CAMC with over 60 enthusiastic MBA students. The MBASA also organized a number of social events throughout the year. CONGRATULATIONS NEW ALUMNI Forty-seven MBA students graduat- ed in October 2001, 113 in December and 34 in June 2002. We are proud of our new alumni and wish them long, successful and MBA GAMES PARTICIPANTS WITH DEAN KELLY prosperous careers!

DEAN’S REPORT 2001/2002 7 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT MHA HIGHLIGHTS 2001-2002 Not only do health care issues occupy space in the media, but they also underscore everything done in the MHA Program at the School of Management. During 2001- 2002 a number of important achievements were realized:

• Professor Wojtek Michalowski, as Principal The MHA program has also established a strong advisory Investigator, won a major 3-year NSERC grant board, which includes: of $199,300 for “MAT: Mobile Abdominal Pain Michel Bilodeau Teletriage for Handheld Chair, Advisory Board Palm”; President and CEO, Sisters of Charity of Ottawa Health Service • Professor Doug Angus, as Co-Investigator, won a signifi- Dennise Albrecht cant 6-year CIHR grant of Director, External Development, CHEO $2.1 million for “Development and Evaluation The Honorable Judy Erola of an Ontario Training Centre Former MP and former President of the in Health Services and Policy Pharmaceutical Manufacturers’ Association of Canada Research,” which involves the PROFESSOR WOJTEK MICHALOWSKI University of Ottawa as well Jack Kitts as McMaster, Toronto, York, CEO, The Ottawa Hospital Lakehead and Laurentian universities. Doug is the University of Ottawa site coordinator; George Langill CEO, Royal Ottawa Hospital • Mr. Dennis Timbrell, until recently the Supervisor of the Ottawa Hospital, was appointed Adjunct Gaston Levac Professor in the Program. His experience in both President, Canadian College of the management and political arenas of health care Health Services Executives complement the current faculty members very well; Wendy Muckle • The MHA Alumni Association, under the careful Project Director, guidance of Michel Lalonde, the MHA’s Ottawa Inner City Health Project Executive-in-Residence, has been completely revi- talized. During the past year the Association staged Doug Orendorff two hugely successful events; Analyst, EDS

DEAN’S REPORT 2001/2002 8 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT EXECUTIVE MBA PROGRAM 2001/2002 The Executive MBA Program had an excellent year in 2001/2002, with numerous outstanding accomplishments by participants and a successful recruitment campaign that filled the 2002/03 class despite increasingly tight competition from other programs.

Under the guidance of new Director, Jean-Louis Schaan, the Program evolved its curriculum and approach to more strongly emphasize three key pillars: hands-on learning, global perspective, and managing in a technology-enabled environment. NEW THIS YEAR Leadership in Turbulent Times Lecture Series Jointly sponsored by the University of Ottawa Centre on Governance, this new lecture series featured presentations by high profile speakers, including: • Mr. Denis Desautels, former Auditor General of Canada • Mr. Gordon Thiessen, former Governor of the Bank of Canada DENIS DESAUTELS AND DEAN KELLY • Dr. Robert Cushman, Medical Officer of Health, City of Ottawa • Mr. John Pigott, CEO, Morrison Lamothe Inc. E-Business Consulting Trip • Mr. Pierre Duplessis, CEO, Canadian Red Cross Ottawa’s Executive MBA is the only program in North • Ms. Carol Stephenson, CEO, America to deliver an e-business course in Silicon Lucent Technologies Canada Valley, California. The series was organized by Denis Desautels, Director of the Centre on Governance and the academic component The course is designed and managed by Pierre Sabourin, was delivered by Gilles Paquet, Professor Emeritus, director Export Development Services at DFAIT and part- School of Management. time professor in the Executive MBA. Participants traveled

DEAN’S REPORT 2001/2002 9 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT to California where they completed a team-based business ENROLLMENT AND PARTICIPATION consulting engagement for an Ottawa-based company.

Private executive briefings with senior Silicon Valley leaders # Participants were held with HP, IBM, Accenture, Cisco and Oracle. The Graduates (1994 to 2002) 525 brief at HP occurred the day before the company announced the details of its merger with Compaq! Class of 2000-2002 65

Quality Initiatives Class of 2001-2003 43 A number of steps were taken to further enhance the learning experience of participants: course coordination and integration by the academic team, introduction of a Entrepreneur / Private Practice 9% handbook to provide candidates with a structured methodology for their consulting projects and adoption Finance / Services 10% of a template for syllabus and slide presentations. Health Care / Education 11% OTHER HIGHLIGHTS Consulting 15% International Consulting Trip Government Agencies / Crown Corp. 27% This year’s graduating Executive MBA teams traveled to Milan, Italy as the destination for their International High-Technology / Communications 28% Consulting Trip. Class teams developed market entry strategies for 12 client companies with products ranging from bicycles and broadcasting gear to wedding apparel, native art and ice-wine.

Client After-Care Community Involvement This year the Program launched and undertook a num- The Program continued to build bridges with the local ber of initiatives to assist Alumni following graduation. business community, sponsoring Canadian Club of Ottawa These included: Luncheons, OCRI Technology Breakfasts and Zone5ive • EMBA Connections, an online job and career Marketing Lunches. opportunities service available to all EMBA alumni • Professional development seminars

DEAN’S REPORT 2001/2002 10 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT UNDERGRADUATE PROGRAMS

NEW 4-YEAR UNDERGRADUATE CURRICULUM APPROVED In March 2002, the University of Ottawa Senate approved the School of Management’s new four-year undergraduate curriculum. The new program is the outcome of extensive consultations with alumni, students and outside professionals from the private and public sectors.

Designed to better reflect management in a technology- requirements set out by the governing driven global economy, the new program’s extended general professional associations. education component now includes compulsory courses in • To meet the needs of business in our highly logical thinking and business ethics. Additional highlights: connected economy, a new option in e-business • The School’s two bachelor of commerce has been introduced. specializations in accounting and management • Existing options in finance, human resource information systems now strictly adhere to the management, international management, management and marketing will continue to provide our students with a solid foundation THE PAST YEAR SAW THE in their chosen field. • To meet international standards and put our INTRODUCTION OF A NUMBER OF students on an equal footing with their peers across North America, the school’s three-year NEW SERVICES THAT ENABLED general degree in administration has been discontinued. • A new partnership with the Department of ACADEMIC ADVISORS TO SPEND Political Science of the Faculty of Social Sciences has led to the creation of an MORE TIME ON ACADEMIC undergraduate certificate in public management and governance. SUCCESS AND STUDENT This certificate, which will be managed by the Centre on Governance, is geared toward the RETENTION ISSUES. local public service community.

DEAN’S REPORT 2001/2002 11 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT NEW SERVICES FOR STUDENTS The past year saw the introduction of a number of new NUMBERS OF NOTE services— online registration foremost among them— that enabled academic advisors to spend more time on THE SCHOOL OF MANAGEMENT, 2001-02 academic success and student retention issues. Advisors were able to focus on facilitating the transition from 1,650 full-time undergraduate students high school to university—an often-difficult time for some of our 450 first-year students. In January 2002, 70 per cent anglophone, all first-year students who had experienced academic 30 per cent francophone difficulties during their first session at the University were called by our academic advisors and offered 424 part-time students personalized assistance. The response was so positive that this service will be expanded to our entire student 53% of the School’s student population population in 2002-03. was female PROMOTING ENTREPRENEURSHIP 600 management students participated in This year the School of Management sponsored the Ottawa our co-operative education program, spend- Centre for Research and Innovation (OCRI) business plan competition between budding entrepreneurs from local high ing years three and four of their curriculum schools. Three of our professors were directly involved in the in alternate full-time study and full-time event, designed to increase the entrepreneurial spirit among young students. work terms 92% of our students were placed in co- op during the summer of 2002—despite challenging economic times

DEAN’S REPORT 2001/2002 12 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT 2001-2002 INTERNATIONAL EXCHANGE PROGRAMS The mission of the international exchange programs is threefold: They provide an international experience to our Canadian business students, enrich class discussions with the international experience of foreign students and promote the School of Management abroad by sending “student ambassadors” to our 39 international partners in Europe, Asia, Australia and North America. In 2001 – 2002, 105 Canadian students studied abroad Dublin, Ireland and the University of Geneva, and 124 foreign students studied at our School of Switzerland. As a result, we welcomed for the first time Management for a total of 229 international exchange four Irish students in January 2002 and Dublin was the participants. We also granted 87 scholarships to most popular destination among the January 2002 Canadian students for international study. School of Management applicants.

Fourteen part-time students of our MBA program registered to the intensive Summer program in Reims IN 2001 – 2002, 105 and Grenoble in June 2002, experiencing courses taught by an international faculty such as Cross-Cultural Negotiations by Prof. Zoubir of Thunderbird University CANADIAN STUDENTS and International Strategy, Regulations and Policy by Dr. Jo Lorentzen of Copenhagen School of Management. STUDIED ABROAD AND 124 Before their departure, these participants completed a research project on the internationalization process of FOREIGN STUDENTS STUDIED companies supervised by Dr. Marie-France Paquet of the School of Management, University of Ottawa. Additionally, the School received a number of visiting AT OUR SCHOOL OF faculty: Dr. David Read of ESC Nantes, France, Ms. Esther Sanz of UCD, Ireland, Dr. Oliver Aptel of MANAGEMENT FOR A TOTAL CESEM, France and Dr. David Evans of CESEM visited our campus in 2001-2002. OF 229 INTERNATIONAL New exchange agreements were negotiated and signed at the undergraduate level with the University College EXCHANGE PARTICIPANTS.

DEAN’S REPORT 2001/2002 13 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT DEAN’S ADVISORY BOARD

John B. Kelly* Denise Costello Bruce Joyce, FCA Gary Seveny Chairman of the Consultant Managing Partner President and CEO Dean’s Advisory Board, Deloitte & Touche CS Alterna Bank Principal Reid Eddison Inc.

Pierre Bergeron* L. Denis Desautels, FCA Timothy J. McCunn Jean-Pierre Soublière* Director General Executive Director Partner President & CEO RCCFC (Réseau University of Ottawa Centre on Borden Ladner Gervais LLP Anderson Soublière Inc. des cégeps et des collèges Governance francophones du Canada)

Richard Bertrand* Alain Doucet Russell Mills Deborah L. Weinstein President General Manager & CEO Fellow Partner IThink Inc. Banfield Seguin Ltd. Nieman Foundation LaBarge Weinstein President, Board Of Governors, Harvard University University of Ottawa

Mark Bruneau Rick Doyon President and CEO Managing Partner Adventis High Road Communications * Members of the University of Ottawa Board of Governors

DEAN’S REPORT 2001/2002 14 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT NEW FACULTY

The School of Management was proud to welcome the following new members to its faculty during 2001-2002.

Gregory E. Kersten management. He holds a B.Sc. in psychology from Gregory E. Kersten has been appointed to the new Paul l’Université de Montréal, an M.A.Sc. in industrial and Desmarais Professorship. Professor Kersten received his organizational psychology from the University of Waterloo, M.Sc. in Econometrics and a Ph.D. in Operations Research and a Ph.D. in human resources and management from from the Warsaw School of Economics, Poland. His research McMaster University. Professor Lapierre brings considerable and teaching interests include individual and group deci- consulting experience to the School. He has developed and sion-making, implemented employee evaluation and development negotiations, systems, has completed employee studies for a wide range knowledge- of companies including Cognos Corporation, the based systems Department of National Defence, Serco Group Inc., and knowledge Halton Regional Police, Dofasco Inc. and Royal Ottawa management, Hospital. Professor Lapierre’s key area of study focuses on decision the quality of working relationships between leaders and support, web- their employees. based systems and electronic Michael Sean Mulvey commerce. Michael Sean Mulvey holds a B.Comm. (Marketing) from Professor the University of Ottawa, an M.S. in Management Systems Kersten has (Marketing) from Clarkson University, and a Ph.D. in GREGORY E. KERSTEN authored over Business Administration from Penn State University. His 100 refereed teaching has centred on the marketing discipline, with papers, co-authored three books, and has published articles courses such as Marketing Research, Principles of Marketing in over twenty journals. The InterNeg project, which he and Marketing Communications. He was a three-time founded in 1995 and has co-ordinated since, resulted in the finalist for the Paul Nadler Teaching Excellence Award development and use by thousands of people of the (1999, 2000, 2001) and was selected as a GE Teaching INSPIRE Web-based systems, as well as the launch of the Fellow in 2000. Professor Mulvey has considerable InterNeg Web site, which deals with negotiations research experience as a marketing consultant, specializing in and training. consumer behaviour study using advanced qualitative research methods. He has served as a research and marketing Laurent M. Lapierre consultant for companies in the financial services, tourism, Laurent M. Lapierre has joined the School as Associate consumer packaged goods, electronics, retailing and Professor of organizational behaviour and human resource automotive sectors and for charities.

DEAN’S REPORT 2001/2002 15 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT Margaret Dalziel pre-IPOs. Professor Large received his B.Eng. and Margaret Dalziel joins the School of Management from M.Eng. degrees in Civil Engineering from Carleton the Ph.D. program in technology management of the University in 1975 and 1979 respectively, and his M.B.A. Université du Québec à Montréal. Her research interests and Ph.D. degrees in business-to-business marketing focus on inter-organizational cooperation in the pursuit of from the University of Western Ontario in 1984 and innovation and 1993 respectively. growth. Her Ph.D. focused on the gov- Ajax Persaud ernance of large- Professor Ajax Persaud joins the School of Management small firm from the Technical University of British Columbia, where partnerships for he was a full-time faculty in Management and innovation in the Technology. He earned a B.Soc.Sci. (Economics) from the global networking University of Guyana, an M.A. (Banking & Finance) equipment industry. from the University of Wales, and an M.M.S. and Ph.D. (Management) from Carleton University. Professor In 1994 Professor Persaud’s teaching and research focus primarily on high- MARGARET DALZIEL Dalziel joined the technology Strategic businesses, Technologies for Automation and Robotics program of ranging from the Canadian Space Agency, where she was responsible for new start-ups industry-led technology development projects in support through small of Canada’s participation in the International Space companies to Station. In 1996 she joined PRECARN, a national large multi- intelligent systems research consortium, where she led the national creation of PRECARN’s successful Proposal for corporations. Partnership Renewal, which received $30 million in Professor funding from Industry Canada for 2000 – 2005. Persaud has worked closely David Large AJAXAJAX PERSAUDPERSAUD with several Professor David Large is returning to the School of small Management after a three-year leave of absence at technology and e-business companies providing Cognos and Learnsoft Corporation. As Marketing management consulting advice. Program Director at Cognos, he implemented a global marketing program called the Business Intelligence Robert Yaansah University, and as V.P. Business Programs at Learnsoft, he Professor Robert Yaansah joins the School of Management assisted with the company’s IPO in 1999 and was the from the University of Saskatchewan, where he was a chief architect of the successful launch of Lansbridge tenured Associate Professor of Accounting. His research University, Canada’s first Internet-based private university. interests include accounting information and capital Professor Large will focus on the School’s e-learning markets. His initiative and on best marketing practices for Canadian teaching inter- ests are mainly in financial accounting and finance. He holds an M.A. and a Ph.D. (Accounting and Finance) from Lancaster University. DAVID LARGE ROBERT YAANSAH

DEAN’S REPORT 2001/2002 16 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT Julie Beauchamp: Julie Beauchamp joins the School of Management as a Lecturer. She holds a B.Comm. (Human Resources Management and Public Management) from the University of Ottawa and an M.Sc. (Human Resources Management) from HEC. Her teaching will focus mainly on Management Case Competitions and Business Presentations Skills. She has taught at the School of Management since 1995 at the undergraduate and graduate levels as well as within the Hong Kong EMBA program.

Julie Beauchamp is a Ph.D. candidate in Organizational Behavior at McGill University. Her thesis is entitled An Exploration into the Vision and Visioning Activity of Leaders. Her research has been presented at such conferences as the 60th Annual Convention of the Canadian Psychological Association and the Fifth International Conference on Work Values and Behavior of the International Society for the Study of Work and Organizational Values.

Kevin Brand: Kevin Brand has joined the School of Management as an Assistant Professor. He has broad expertise in environmental health risk assessment, with a specific interest in uncertainty analysis and its interplay with MARIE-PASCALE POMEY policy formulation. His cross-disciplinary education includes a Civil Engineering undergraduate degree Dr. Pomey’s research interests focus primarily on the (University of Toronto), an M.S. degree in Environmental comparison of Health Care systems in Europe, Canada Engineering (Carnegie-Mellon University), and a doctoral and the United States. Her research activities also include degree in Environmental Health Management (Harvard the evaluation of professional practices and their impact School of Public Health). on the quality of health care as well as the analysis of the processes and rules used to manage change and Professor Brand has recently been nominated for a junior continuous quality improvement in health care. chair position in Risk Management with the McLaughlin Centre in a joint appointment with the School of As a Professor within the Master of Health Management at the University of Ottawa. He will Administration program, she will focus her energies on continue his research scientist affiliation with the developing research in this domain. R. Samuel McLaughlin Centre for Population Health Risk Assessment, which is one of four centres within the Universitys new Institute of Population Health (IHP).

Marie-Pascale Pomey Marie-Pascale Pomey has joined the School of Management as a Lecturer. Her initial training as a medical doctor specialized in public health. She worked for 6 years as a Professor in public health for l’université de Bretagne Occidentale and as a medical doctor for Brest University Hospital Centre where she was responsible for evaluating the quality of care. Dr. Pomey recently completed her Ph.D in Public Health, concentration Organizational Health, with the University of Montreal.

DEAN’S REPORT 2001/2002 17 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT NEW EXECUTIVES-IN-RESIDENCE

Gary Billyard Governor. He was a member of the Bank’s Board of Gary Billyard has joined the School Directors and its Executive Committee from 1987 – 2001. of Management as Executive-In- Residence for the Executive MBA Michel Lalonde Program. Previously Vice President, Michel Lalonde, a well-known authority in health care Learning and Development with management in Eastern Ontario, is the new Executive-in- Canada Post Corporation, Mr. Residence for the Master of Health Billyard will assist in the design, Care Management Program. development and marketing of a new series of executive and President and director-general of the leadership development programs, as well as continuing to Hawkesbury General Hospital for build on the School of Management’s relationship with over 16 years, Mr. Lalonde is largely Canada Post and the Ottawa Business Community. credited for this 110-bed community hospital’s recognition for innovation L. Denis Desautels and creativity. Thanks to his experi- Auditor General of Canada from ence, Mr. Lalonde has intimate 1991 – 2001, Mr. Denis Desautels knowledge of the challenges and opportunities inherent in had previously been associate partner the public/private health care debate. He expects to conduct at the Montreal office of Ernst & research, stage conferences, and write on issues related to Young (previously Clarkson privatization of health care. Gordon). During his time in private business, Mr. Desautels amassed vast Linda Manning auditing and public accounting expe- Professor Linda Manning joins the School of Management rience at the federal, provincial and municipal levels. In as Director of Research. She will work closely with Associate 2001, he received an Honourary Doctorate from the Dean Joanne Leck to mobilize increased support for University of Ottawa and was nominated a member of the research and to enhance the School’s research output. She Order of Canada. He is a member of the Advisory Board of will assist faculty in the development of research proposals, the School of Management and Executive Director of the grant applications and research teams, with particular Centre on Governance. emphasis on assisting young faculty in developing productive research programs. Dr. Manning holds a Ph.D. Gordon G. Thiessen in Economics from the University of Illinois, and was most Gordon G. Thiessen joins the School recently Visiting Associate Professor of Economics and an of Management as Executive-in- Instructional Technology Consultant here at the University Residence. Dr. Thiessen was of Ottawa. She was previously Governor of the Bank of Canada Associate Professor of Economics from 1994 – 2001. He holds an and Director of the Centre for Honours B.A. and an M.A. from the Economic Education at the University of Saskatchewan, and a University of Missouri-Rolla. Dr. Ph.D. in Economics from the London School of Manning brings both a strong Economics. At the Bank of Canada, Dr. Thiessen advanced research record and experience as a from Advisor to the Governor through Deputy Governor journal referee and editor to her new and Senior Deputy Governor prior to being appointed position at the School.

DEAN’S REPORT 2001/2002 18 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT RESEARCH LEADERSHIP The School of Management has had a highly active and successful year on the research front. The following describes some of the research initiatives underway and other achievements by Research Centres and members of our faculty.

Douglas E. Angus Health Infrastructure. He is also co-investigator on the Professor Angus is currently undertaking a number of Government of Ontario’s $16 million Better Beginnings, important research projects in health care. As principal Better Futures study, on a $424,000 study on the investigator, he is evaluating the Eastern Ontario implementation of “Looking After Children” in 54 local Telehealth Network with $130,000 funding from Canada Ontario Children’s Aid Societies funded by the Social Sciences and Humanities Research Council (SSHRC), and on the Development and Evaluation of an Ontario Training Centre in Health Services and Policy Research, a 6-year, $2.3 million project funded by the Canadian Institutes of Health Research (CIHR).

Jacques Barrette Professor Barrette’s research activities centre on three areas of study related to human resource (HR) management. In the first instance, Professor Barrette is studying what has become known as the HR Architecture—the interrelations between HR policies, practices and processes that impact on human and organizational performance. In the second instance, Professor Barrette is studying barriers to employment for those with speech and hearing impairments. His third field of research concerns the relationship between stress at work and organizational development and culture, and includes looking at HR practices that can make positive contributions toward overall DOUGLAS E. ANGUS organizational success.

DEAN’S REPORT 2001/2002 19 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT John de la Mothe Professor John de la Mothe, who has been with the School of Management since 1992, was this year the proud recipient of a Canada Research Chair in the field of innovation strategy. As Chair in Innovation Strategy, Professor de la Mothe is undertaking in-depth, pioneering research toward development of a new frame- work to advance understanding the interaction of technological, innovation and policy/strategic systems. His work will offer unique insights on issues related to technology in the knowledge- based economy, including privacy, information security, intellectual property and e-commerce. The key objective of the Canada Research Chairs Program is to enable Canadian universities, together with their affiliated research institutes and hospitals, to achieve the highest levels of research excellence and to become world-class research centres in the global, knowledge-based economy. JOHN DE LA MOTHE

Dan Lane national business environment, these are often infeasible. Professor Lane’s research interests are in the management Accordingly, Professor Leiba O’Sullivan is investigating of commercial marine fisheries in Atlantic Canada. His whether repatriates may experience reduced turnover, current research is geared toward the development of improved post-return job suitability, and improved cross- multi-criteria decision-making methodologies for annual cultural re-adjustment by adopting a “protean” approach— catch limits on ground fisheries in the Scotia-Fundy namely, by assuming more responsibility for their own Region. This work is being undertaken in collaboration career development via behaviours such as information with Professor Wojtek Michalowski and is being funded seeking and social networking. In addition (and in accor- by the Natural Sciences and Engineering Research dance with the literature on the person vs. situation debate), Council (NSERC) and the Department of Fisheries and she predicts that personality variables will significantly Oceans. In addition, Professor Lane is utilizing an inter- influence the emergence of protean behaviours. She is faculty collaborative grant from the University of Ottawa currently investigating these propositions in the context Research Fund to finance joint work with Professor Scott of Canadian multinationals. Findlay of the Department of Biology on quantitative methods of assessing fish stocks. This research models fish Jeffrey Roy populations and catch sampling methods to determine Professor Jeffrey Roy is the director of the Centre on sensitivity of alternative assessment models. Governance and his research activities focus largely on two, interrelated areas of governance: new models of local Concurrently, Professor Lane continues to work with economic development and collaboration; and, colleagues at the St. Andrews Biological Station on e-governance models nationally and smart cities locally. This spatial-temporal analysis of fish populations. This year he prepared a report, “E-Government and “metapopulation” research assists in-season management Private–Public Partnerships: Relational Challenges and on stocks with complex substock structures, and is funded Strategic Directions”, for the Organization for Economic through the NSERC operating grant program. Co-operation and Development’s seminar on e-government. He also conducted a study on border regions in North Sharon Leiba O’Sullivan America in the context of the OECD’s strategic review on Returning expatriates represent a pool of potential global governance and the Oresund Integration Project in Europe. leaders. However, repatriate turnover is excessively high. Professor Roy also shared a $50,000 grant from the Social Professor Leiba O’Sullivan’s research suggests that multi- Sciences and Humanities Research Council (SSHRC) with national corporations rarely undertake top-down training principal investigator Gilles Paquet to study Smart Cities and development initiatives, due to frequent changes in the and Collective Intelligence.

DEAN’S REPORT 2001/2002 20 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT Martine Spence The Centre for Studies on Governance Professor Spence’s research activities are centred around inter- Mr. Denis Desautels and Professor Jeffrey Roy were this national marketing, with specific focus on the evolution of year nominated Director General and Director small technology companies into global players and the effect respectively of the Centre for Studies on Governance. The of the Internet and global connectivity on the evolution of Centre is an interdisciplinary unit for the study of international marketing strategies. One current study changing models of organizational and societal involves working with marketing professionals within governance. Its principal focus is on the development of Ottawa-based companies to determine key considerations for new tools and technologies for coordinating organizations developing global markets. In collaboration with Professor during a time when resources, information and decision Georges Hénault, Professor Spence has also completed a making are widely dispersed thanks to the information monograph on the impact and changes to international economy. In January 2002, the Centre launched a major marketing of the Internet and cyber space. This study focuses research initiative linking researchers and practitioners of on culture, strategic alliances and ethics in the new era. electronic governance from all over the world. This initia- tive is being jointly managed by Professor Gilles Paquet Wojtek Michalowski and Bill Collins, outgoing president of the Ottawa Centre Professor Michalowski’s principal research focus is on the for Research and Innovation (OCRI). Mobile Emergency Triage (MET) Project. This project, which has received close to $200,000 in funding from the PRIME Highlights Natural Sciences and Engineering Research Council In 2001 – 2002, the Program of Research on Innovation (NSERC), aims to develop an easy-to-use and caregiver- Management and Economy (PRIME) completed a five-year friendly MET clinical support system for evaluating patients project on the dynamics of innovation. This project, which with acute conditions. The MET system represents an has involved researchers from Europe, the United States and innovative approach to clinical decision support. It features Canada, has examined the location of innovation, the the use of a multi-level clinical algorithm to support patient differences between transformative technologies (especially triage irrespective of the amount of available information information and bio-technologies), the management of about a patient. The system also provides “triage on demand” innovation and knowledge within the firm, and the by “following the patient”—a feature implemented through functioning of value-chains and networks, partnerships and the use of a mobile computing device. An abdominal pain alliances in innovation. This work, which has produced 5 component has already been developed and will be used for peer-reviewed books and numerous peer-reviewed articles, clinical trials in the emergency department of the Children’s was sponsored by the Social Sciences and Humanities Hospital of Eastern Ontario starting in the winter of 2003. Research Council, Statistics Canada, the National Science www.mobiledss.uottawa.ca. Foundation and the OECD.

RESEARCH CENTRES This work has helped PRIME participate in the $2.5 Car Internet Research Program – CIRP million Major Collaborative Research Initiative Professor Christian Navarre is directing a research project on (MCRI)—with the University of Toronto, New the effects of new information and communication Brunswick, Laval and Simon Fraser—which commenced technologies on the automobile industry. This unique and in 2001. The PRIME component of this national study of extensive research project is examining the impact of new innovation systems and clusters focuses on telecommuni- technologies, and is considering their impact on everything cations and photonics strategies. A new partner in this from distribution, sales and financing, to insurance, sales fore- work by PRIME is the Center for Research on Innovation casting and assembly line processes. and Competition at the University of Manchester (UK).

CGA-Accounting Research Centre PRIME also continued its very active involvement in Principally financed by a $1 million pledge by the Certified student training, executive training, public workshops, General Accountants Association of Ontario, the lectures and research seminars. Speakers included Albert Accounting Research Centre is an excellent example of a Link of the University of North Carolina, Edward strategic partnership between the University and industry. Steinmueller of the University of Sussex, Dominique Among the Centre’s objectives is the advancement of Foray of the University of Paris, Don Kash of George research in all areas of accounting. The CGA-ARC held its Mason University (Virginia), Graham Vickery of the 10th annual conference this year, with the theme “Good OECD, and John Janchowsky of the NSF (Washington). corporate governance in the third millennium: improving Senior government officials, including ministers from the systems by which Canadian organizations are governed.” Japan and Spain also made valuable presentations to Professor Daniel Zéghal is the CGA-Accounting Research PRIME. Professor John de la Mothe is the Executive Centre Executive Director. Director for PRIME.

DEAN’S REPORT 2001/2002 21 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT STUDENT NEWS

STUDENT ORGANIZATIONS LEAD THE WAY This past year has been one of activity and accomplishment by School of Management students. Events and activities are spearheaded by the following 12 organizations active within the School: • Commerce and Administration Students’ The Entrepreneurs’ Club organized this event—now in its Association (CASA) 11th year—boasting the largest partnership between the • Commerce and Administration Students’ business community and students in all of Ontario. Charitable Organization (CASCO) • Marketing Association CASCO’s annual fashion show was another outstanding • Les Jeux du Commerce event that attracted students, alumni, faculty members • Accounting Club and business professionals to enjoy a fabulous and • Undergraduate Business Games (UBG) entertaining production. It was all in the spirit of giving: • Entrepreneurs’ Club the 2001 show raised $10,000 for the Children’s Hospital • Finance Society of Eastern Ontario. • MIS Association • AIESEC THE ENTHUSIASTIC PEOPLE WHO • Human Resources Management Club • MBA Students’ Association SIT ON THE EXECUTIVE BOARDS The enthusiastic people who sit on the executive boards OF THESE ORGANIZATIONS SHARE of these organizations share their drive to excel both in the classroom and beyond with fellow students. They have THEIR DRIVE TO EXCEL BOTH IN chosen to make an impact by offering their fellow students exceptional opportunities to go beyond the class- THE CLASSROOM AND BEYOND room experience and to engage in team work, planning, promoting, organizing and giving back. WITH FELLOW STUDENTS.

HIGHLIGHTS Other events organized by our clubs included the MISA The year’s highlights included one of the largest “A Toast Wine and Cheese, which was held at the Social—a formal to Success” Business Dinners ever staged, with over 250 restaurant and lounge located in Ottawa’s Byward Market, students and 150 top-level professionals in attendance to chosen especially to reflect the fresh, innovative and hear the success story of a local entrepreneur, Mr. Richard powerful thinking of tomorrow’s high-tech specialists. L’Abbé, CEO of Med-Eng Systems Inc.

DEAN’S REPORT 2001/2002 22 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT JEUX DU COMMERCE

The HRM Club organized a successful breakfast guest- wine and cheese reception to welcome the students. The speaker event which, despite its early hour, was attended two-week period culminated in a field trip to Gatineau by representatives from the HR Professional Association of Park where participants were given an opportunity to the Ottawa region, several HR professionals, and students. experience the natural beauty of the Canadian landscape. For many of the students it was their first time in Canada. The University of Ottawa School of Management hosted Students were impressed with the excellent organization the 2002 Jeux du commerce competition in January, of the program and the warm welcome they received in bringing together 1,000 students from 12 Eastern Ottawa. Canadian Universities to compete in academic, athletic and social competitions. E-Business Students Visit Ottawa A group of 24 Masters students in E-Business from the Executive MBA International Intake Program École supérieure de commerce de Paris chose Ottawa, and From May 18 – 21, 2002, students from the Maastricht more specifically the University of Ottawa School of School of Business in Holland attended three University Management, to learn more about Information of Ottawa EMBA-level courses, taught by Profs. Kelly, Technologies in North America. Schaan, Sabourin and Eden. This year’s group consisted of eight students whose academic and professional From June 2 to July 18, 2002, the group of French experience was focused on the executive business field. students joined University of Ottawa MBA students in a They took accelerated courses in Strategy and Strategic series of courses and workshops on e-business. These Design, Management Control Systems and Management foreign students also visited companies such as Alcatel and Information Systems. Participating professors hosted a Cisco as well as participated in conferences.

DEAN’S REPORT 2001/2002 23 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT DEAN KELLY WITH PIERRE-PAUL ALLARD DENIS DESAUTELS

ALUMNI BREAKFAST SPEAKER SERIES 2001-2002 The University of Ottawa’s School of Management Alumni Breakfast Speaker Series is designed for the University’s alumni and Ottawa business sector. The series is intended to provide a networking and discussion forum, featuring a variety of leaders speaking on current and emerging issues in the business world.

The Alumni Joseph Caron Breakfast The Canadian Ambassador to China discussed China’s Speaker Series is entry into the World Trade Organization (WTO) and the held four times opportunities that it presents for Canadian business. a year. Denis Desautels Gordon The Executive Director for the Centre on Governance at Thiessen the University of Ottawa and former Auditor General of The former Canada presented “The Thin Bottom Line: Lessons from Governor of the Enron Debacle.” the Bank of Canada and Executive in Residence at the School of Management GORDON THIESSEN spoke about the effects of September 11 on the Canadian economy.

Pierre-Paul Allard The managing director, CISCO Systems Canada, spoke on the Internet, Productivity and Connectivity. JOSEPH CARON, DEAN KELLY

DEAN’S REPORT 2001/2002 24 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT BUSINESS PARTNERS The following organizations participated in the School of Management Co-op Program, Connections internship program, EMBA projects, and graduate recruitment during the past year.

7.24 Solutions BDO Dunwoody SRL Canadian Centre for Management Development Action Window Cleaners Bell Canada Canadian Child Care Federation AD-Bag Berkshire Investment Group Canadian Commercial Corporation ADGA Group Bombardier Aerospace, Canadair Canadian Dairy Commission AKCESSIA Inc. Bowater Pulp and Paper Canada Inc. Canadian Egg Marketing Agency Alcan International Limited Brogan Inc. Canadian Environmental Assessment Alcatel Bruce Power Inc. Agency AmikaNow! Corporation Business Development Bank of Canada Canadian Food Inspection Agency APT International Inc. Cabot Canada Ltd. Canadian Geographic Magazine Aristocrat Suite Hotel Cadence Design Systems Canadian Gymnastics Federation Arthur Andersen LLP Caisse Desjardins de l’île de Hull Canadian Imperial Bank of Commerce Association of Universities and Colleges Caisse populaire St-Jacques de Hamner Canadian Institute for Health & of Canada Inc. Information AT&T Communications Canada Caldwell O’Hearn Inc. Canadian International Development Agency Athletes CAN CALIAN Technology Services Canadian Museum of Civilization Atreus Systems Canada Customs and Revenue Agency (CCRA) Canadian Nuclear Safety Commission Auditor General of Canada Canada Deposit Insurance Corporation Canadian Space Agency B A Banknote Canada Economic Development Canadian Transportation Agency Baastel Canada Information Office (CIO) Canadian Wheelchair Sports Association Bank of Canada Canada Mortgage and Housing CANasic Communications Corp. Bank of Montreal Corporation Celtic House International Banque Royale Canada Post Corporation Centennial College Baseball Canada Canada Research Chairs

DEAN’S REPORT 2001/2002 25 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT Centre culturel la Ste-Famille Dept. of Environment Ginsberg, Gluzman, Fage & Levitz Centre de liaison Dept. of Finance Canada Go for Green Centre de protection et de réadaptation Dept. of Fisheries and Oceans Great-West Life Côte-Nord Dept. of Foreign Affairs and International Halton Region Museum Ceyba Trade High Perspective Inc. Challenge Volleyball de Repentigny Inc. Dept. of Health Canada High Road Communications Chambre économique de l’Ontario Dept. of Human Resources Development House of Commons Charles Landreville, C.A. Dept. of Indian Affairs and Northern Development Hydro One Networks CHSRF/Canadian Health Services Research Foundation Dept. of Justice Canada IBM Canada Ltd. (Toronto) City of Kanata Dept. of National Defence Imperial Oil Limited City of Ottawa Dept. of Natural Resources Industrie Davidson Inc. Cloutier & Brisebois Dept. of Transport Canada Industry Canada C-Mac Engineering Inc. Dept. of Western Economic Infoterra Diversification CML Ingram Micro Canada Inc Dept. Public Works and Government Cogan and Partners Services Innovative Management Solutions Inc. Cognos Incorporated Doctors Without Borders Canada Instantel Inc. Colin Griffiths and Associates Ltd. Doro Inc. Internet Institute Collins Barrow-Maheu Noiseux DRS Flight Safety & Communications Interis Consulting Inc. Commission du droit du Canada EduTrail International Development Research Centre Communication Canada eFundraising Intersol Consulting Associates Ltd. Communications Security Establishment Emplex Systems Inc. Investors Group Concord Informatic Enterprises Empresas Alto Chama iStudio Canada Inc. Connelly & Koshy Chartered Entreprise Rent-A-Car Accountants Jack Bowerman, CA, CMA Entrust Technologies Inc. Corel Corporation Jasmin Consulting Services Ernst & Young Correctional Services Canada JJ Barnicke Excel Human Resources Costco John Lunn Chartered Accountant Export Development Corporation Coventus Intuitive Networks KBL Capital Partners Ltd. Fédération des caisses populaires de Cowan, Wright, Beauchamp l’Ontario KDI CS-COOP Féd. intern. pour l’éducation des par- Kemp Elliott & Blair ents—région Amérique du N. CubeWerx KPMG LLP Fern Girard General Construction Dare Human Resources Kroll Lindquist Avey Filament Communications Inc. Davion Inc. Kyberpass Corporation Fintrac Dean-Sinclair, Chartered Accountants Labatt Brewing Company Limited Ford Motor of Canada Deep River Science Academy Legwork Environmental Inc. Frouin, Chartered Accountant Delta Ottawa Hotel & Suites Les productions MPV GasTOPS Ltd. Dept. of Agriculture and Agri-Food Levesque Marchand General Motors of Canada Ltd. Dept. of Canadian Heritage Manjari Sankurathri Memorial Ghattas Management Consultants Foundation (MSMF) Dept. of Citizenship and Immigration Marcil Lavallée Loyer & Partners

DEAN’S REPORT 2001/2002 26 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT Matrox Electronic Systems Ltd. Ottawa Lynx Baseball Club Société canadienne d’hypothèque et de logement MBNA Canada Bank PacificSport Société Radio Canada McCay, Duff & Company LLP Palmer d’Angelo Consulting Inc. Software Human Resource Council Merck Frosst Canada Inc. Parker Prins Seel, Chartered Accountants SpaceBridge Networks Corp. MetalWare Embedded Technologies Parks Canada Statistics Canada Microsoft Canada Payne Foreman Kalli Storyland MicroWorks Peter Wilde and David Yuill Chartered Accountants Sun Microsystems Inc. Migrosbank Petro-Canada Swindells & Wheatley Min. of Finance Ontario Plaston Stucco Systems Ltd. TD Canada Trust Min. of Labour Ontario PMC-Sierra Inc. TD Evergreen Min. of Natural Resources Ontario Precarn Associates Inc. Texar Corporation Min. of Transportation of Ontario PricewaterhouseCoopers The C.F.P. Group L.L.C. Ministry of Agriculture, Food & Rural Affairs Privy Council Office The Canadian Canoe and Kayak Festival Ministry of the Environment Project Management Centre The Canadian Medical Protective Association Mitel Corporation Public Policy Forum The Canadian Stroke Network Monique L. Fortin C.G.A. Public Service Commission of Canada The Christmas Exchange of Ottawa – MultiCorpora Inc. QNX Software Systems Ltd. Carleton National Arts Centre Raymond Chabot Grant Thornton The Ottawa Hospital National Capital Commission RBC Dominion Securities The North-South Institute National Gallery of Canada RDÉE The Professional Development Institute National Research Council of Canada Research In Motion The Pythian Group Nectar Foundation RIM The State Group Commercial Limited Nesbitt Burns Réseau francophone d’Amérique The Summer Management Program Newton & Company Rheaume Williams Kalbfleisch Treasury Board of Canada Next Generation Computer Solutions Richter, Usher & Vineberg Tundra Semiconductor Corporation Norac Concepts Inc. Royal Bank of Canada Uni-Select Nortel Networks Royal Canadian Mounted Police United Way of Greater Simcoe County Northern Telephone Limited Samson Bélair Deloitte & Touche University of Ottawa Novotel SCI Brockville Corp. Vector Marketing Canada Ltd. NPS Pharmaceuticals ScotiaBank Veterans Affairs Canada Nueracom ScotiaMcLeod Inc. VHA Health and Home Support Office of The Superintendent of Financial Scott, Rankin, Gordon & Gardiner Video Links International Institutions Canada Sedona Networks Vitesse Canada Inc. Office of the Commissioner of Official Languages Shandwick Canada Inc. Walsh, Stewart, Scott and Co. Ontario Clean Water Agency Sigpro Wireless Inc. webHancer Ontario Power Generation SiteBrand Corporation Welch & Company LLP Ontario Travel Information Centres Slush Puppie Canada Inc. Welton Beauchamp Nixon Optiwave Corporation Social Planning Council of Ottawa Wilkinson & Company Ottawa Children’s Treatment Centre Social Research and Demonstration xwave solutions Corporation Ottawa International Airport Authority

DEAN’S REPORT 2001/2002 27 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT FUNDRAISING

In order to have the resources necessary to position the School of Management for international leadership, the School undertook a number of initiatives to strengthen fundraising efforts. These initiatives are beginning to pay off, as evidenced by the success of fundraising this past year.

The School’s objective is to raise $30 million over the SCHOLARSHIPS next four years, including a $15 million naming endow- Endowed scholarships are estimated at $20,000. ment for the School. MHA Scholarship since June 2002: $12,500. Total Scholarship Endowment: $1,440,5000 SCHOOL ALUMNI AND FRIENDS Alumni Donations: 535 gifts for a total of $44,475 TEACHING AND RESEARCH CENTRES Friends Donations: 16 gifts for a total of $4,885 The CGA-Accounting Research Centre has received a commitment of $1 million from CGA. PROFESSORSHIPS Funds (upwards of $500,000) were raised for three new professorships : • Paul Desmarais Professorship • Deloitte & Touche Professorship in the Management of Knowledge-based business • Mark R. Bruneau Professorship

DEAN’S REPORT 2001/2002 28 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT EDUCATOR’S HONOUR ROLL

VISITORS TO THE SCHOOL OF Dr. Henry Haddad, President of the Canadian Medical MANAGEMENT DURING 2001-2002 Association Mike Halhed, Account Manager, Cisco, Ottawa Dyane Adam, Commissaire aux langues officielles du Canada Eric Hanna, Vice-President, Corporate Services, Queensway- Susan Banbury, Brand Manager, Coca-Cola Carleton Hospital Carmen J. Besner, CA, Vérificatrice, Hydro-Québec Dr. Jean-Marie Hazebroucq, Université du Littoral, France Michel Bilodeau, President and CEO, Sisters of Charity of Ravi Jain, Ph.D., Borden Ladner Gervais LLP Ottawa Health Service Dr. Frédéric Jallat, Ph.D. Germain Bisson, V.P. Engineering, Akara Corporation Duncan Klett, WebPlan Corporation John Bodolai, Regional Director, Peoplesoft Canada Zlatko Krstulich, Location Director, Alcatel J.G. Boufford, President, e-Privacy Management Systems Inc. David Lauzon, Président, Les entreprises David Lauzon Brigitte Boulet, MBA Melanie Macdonald, Founder and CEO of M. Macdonald and Jean R. Bourbonnais, Président et directeur général, IatroQuest Associates Corporation Kathleen E. Marsman, Ph.D., Patent Agent, Borden Ladner Christophe Carrier, Leroy Merlin Gervais LLP Dr. Arthur J. Carty, President, National Research Council of Gerry Martel, Telesat Canada Canada Gord McGregor, AG CANADA Janet Cooper, Senior Director of Professional Affairs, Canadian Pharmacists Association Dr. Peter McLeod, MD, FRCPC, FACP Alex Cullen, Councilor, City of Ottawa Susan Menzies, President, Ottawa Heart Institute John D. Davies, Principal Sales Consultant, Oracle Corporation Bruce Miller, Fisheries and Oceans Canada Canada Darlene Mitchell, Director of Finance, Queensway-Carleton Richard Deboer, Galazar Networks Hospital Anthony Di Monte, Director, Emergency Medical Services, City Pierre Mondor, The Office of Critical Infrastructure Protection of Ottawa and Emergency Preparedness (OCIPEP) Suzanne Dionne, The Ottawa Hospital Jean Nehme, Software Designer, Nortel Networks Debra Drake, Telesat Canada James E. Orban, V.P. Marketing & Sales, Ottawa Citizen Pierre Duplessis, Secretary General and CEO, Canadian Red Claude Papineau, Directeur du Service de police de Hull Cross Society Marc Poirier, Bell Canada Dr. Ian Efford, President, Ottawa Botanical Garden Society Yves Poisson, General director, International projects, Public Nour A. Elkadri, Verification Specialist, Alcatel Policy Forum Peter Finkle, Ontario Ministry of Health John Reid, Ph.D., JDS-Uniphase Corporation Marie Fortier, Indian Affairs and Northern Development François Sylvestre, ProGroupe Sarah Gambrill, Communications Manager, epost Eli Turk, VP Business Development, Alcatel Laurent-Xavier Gilbert, Directeur des ventes pour l’Amérique, Richard Wiens Manager, WebPlan Corporation Unibroue, Inc. Richard Wilson, The Ottawa Hospital John Reid, CATA Alliance

We also would like to thank the many speakers who gave of their time to our students

DEAN’S REPORT 2001/2002 29 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT FULL-TIME FACULTY MEMBERS/2001 – 2002

Dean: Kelly, Micheál, Ph.D. (Carleton)

Associate Dean (Programs) and Vice-Dean: Doutriaux, Jérôme, Ph.D. (Carnegie-Mellon)

Associate Dean (Academic) and Secretary: Leck, Joanne, Ph.D. (McGill)

Section Coordinators: Kindra, Gurprit, Ph.D. (Iowa) - Marketing/Human Resources Maingot, Michael, Ph.D. (Belfast) - Accounting/Finance/Information Navarre, Christian, D. Ét. (Lille) - Management Program Directors: Julien, François, Ph.D. (Waterloo) - Director, M.B.A. Program Koppel, Peter, M.B.A. (York) - Director, Undergraduate Programs Stanley, Guy, Ph.D. (LSE) - Director, International M.B.A. (IMBA) Michalowski, Wojtek, Ph.D. (Warsaw) - Director, M.H.A. Program Schaan, Jean-Louis, Ph.D. (Western) - Director, Ottawa & Hong Kong EMBA Programs Manning, Linda, Ph.D. (Illinois - Chicago) - Director of Research

Executives-in-Residence: Billyard, Gary Desautels, Denis Lalonde, Michel Thiessen, Gordon PROFESSORS: Adjaoud, Fodil ...... Ph.D. (Laval) Bergeron, Pierre ...... M.B.A. (Western) Anderson, Teresa ...... Ph.D. (Queen’s) Bozec, Richard ...... Ph.D. (UQAM) Angus, Douglas ...... M.A. (Ottawa) Bozec, Yves ...... M.Sc. (UQAM) Archibald, Clinton ...... Ph.D. (Carleton) Brand, Kevin ...... Sc.D. (Harvard) Bujaki, Merridee ...... Ph.D. (Queen’s) Bahia, Kamilia ...... Ph.D. (UQAM) Barrette, Jacques ...... Ph.D. (Montreal) Calof, Jonathan ...... Ph.D. (Western) Beauchamp, Julie ...... M.Sc. (HEC) Calvet, Luis ...... Ph.D. (M.I.T.) Bégin, Monique ...... M.A. (Montreal) Caro, Denis ...... Ph.D. (Minnesota)

DEAN’S REPORT 2001/2002 30 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT Carrière, Jules ...... Ph.D. (Montreal) Chkir, Imed ...... Ph.D. (Laval) Quon, Tony ...... Ph.D. (Princeton) Claveau, Guy ...... Doctorat (Aix-Marseilles) Couillard, Jean ...... Ph.D. (Laval) Rahman, Abdul ...... Ph.D. (Concordia) Rentz, William ...... Ph.D. (Rochester) Dalziel, Margaret ...... Ph.D. (UQAM) Roy, Jeffrey ...... Ph.D. (Carleton) deCarufel, André ...... Ph.D. (North Carolina) Ryan, Peter ...... Ph.D. (Stanford) de la Mothe, John ...... Ph.D. (Concordia) Saber, Jane ...... L.LB. (Queen’s) Eden, Ronald ...... Ph.D. (SUNY Buffalo) Schiele, Joseph ...... M.B.A. (Western) Sidney, Jeffrey ...... Ph.D. (Michigan) Ferrand, Dominique ...... Ph.D. (Laval) Spence, Martine ...... Ph.D. (Middlesex)

Gaétan, Isabelle ...... M.Sc. (UQAH) Tellier, Geneviève ...... M.A. (Sherbrooke) Gandhi, Devinder ...... Ph.D. (Pennsylvania) Thizy, Jean-Michel ...... Ph.D. (Carnegie-Mellon) Gianini, Jacqueline ...... Ph.D. (Purdue) Goh, Swee ...... Ph.D. (Toronto) Woodcock, Patrick ...... Ph.D. (Western) Guo, Chen ...... Ph.D. (Queen’s) Wright, David ...... Ph.D. (Cambridge) Guolla, Michael ...... Ph.D. (Michigan) Yaansah, Robert ...... Ph.D. (Lancaster) Hénault, Georges ...... Doctorat (Bordeaux) Henin, Claude ...... Ph.D. (Carnegie-Mellon) Zéghal, Daniel ...... Ph.D. (Laval) Zussman, David ...... Ph.D. (McGill) Islam, Nasir ...... D.P.A. (Southern California)

Jabes, Jak ...... Ph.D. (Kansas) Adjunct Professors/Professeurs auxiliaires

Kersten, Gregory ...... Ph.D. (Warsaw) Bilodeau, Michel Duplessis, Pierre Lajili-Kobeissi, Kaouthar ...... Ph.D. (Illinois) Islam, Nasir Lam, Natalie ...... Ph.D. (Berkeley) Kahl, Alfred Lane, Daniel ...... Ph.D. (British Columbia) Lefoll, Jean Lapierre, Laurent ...... Ph.D. (McMaster) Leiss, William Large, David ...... Ph.D. (Western) Malouin, Jean-Louis Lay, Colin ...... Ph.D. (M.I.T.) Miller, Morris Leiba O’Sullivan, Sharon ...... Ph.D. (Toronto) Ng, Kevin Lévy, Brigitte ...... Doctorat (Paris X) Potworowski, André Quinet, Félix Manga, Pranlal ...... Ph.D. (Toronto) Timbrell, Dennis McIlkenny, Philip ...... Ph.D. (Essex) Voyer, Roger Miles, Michael ...... Ph.D. (Fielding Institute) Mulvey, Michael ...... Ph.D. (Penn State)

Nash, John ...... D.Phil. (Oxford) Nedzela, Michel ...... M.S. (Stanford)

O’Sullivan, Alan ...... Ph.D. (McGill)

Paquet, Gilles ...... M.A. (Laval), F.R.S.C. Paquet, Marie-France ...... Ph.D. (Laval) Pedwell, Kathryn ...... Ph.D. (Calgary) Persaud, Aditha ...... Ph.D. (Carleton) Pomey, Marie-Pascale . . . .Ph.D. (Montreal), (Paris VII)

DEAN’S REPORT 2001/2002 31 UNIVERSITY OF OTTAWA SCHOOL OF MANAGEMENT