Introduction
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INTRODUCTION INTRODUCTION Our industry is one of the most rapidly changing industries This catalog, which includes finishing and touch-up tips, as in America. New techniques in manufacturing, modern color well as a complete listing of our products and hardware, is variations, synthetic materials, and new chemical treatments, designed to assist the Technician as much as possible. We have all contributed to the complex changes the industry is are confident that it will aid in selecting the proper materials as experiencing. Old methods of staining and shading as well as each item has a brief explanation. old finishing techniques, are being superseded by new methods With our modern laboratory facilities, we are in a position to which must cope with modern and varying standards. formulate and furnish you with almost any desired item and MOHAWK is proud that, in the face of these changes, it has any special shade or color. We are always ready to help with not only kept abreast but anticipated many of these changes. whatever finishing, patching or repairing difficulties you have. Our research department is constantly experimenting and Write or e-mail us explaining your problems and we will do our testing new methods and devices. Recent developments have utmost to assist you. vastly improved Touch-Up Markers, Fillers, Epoxy Adhesives ©2009 MOHAWK FINISHING PRODUCTS and a complete line of Kits and repair products for wood, PO Box 22000 Hickory, NC 28603 leather and vinyl. Our Tone Finish® aerosol products have been an invaluable tool for the finisher. We have also done Each and every Mohawk trademark and brand is registered in everything possible to keep up with regulatory issues. Glance the United States Patent Office or with the Trademark Bureau. through the hardware section, the most complete line of its Infringements of any name or nature or any reproductions in kind, designed exclusively with the service technician in mind. whole or part will be vigorously prosecuted. TO PLACE AN ORDER: Visit us online @ www.mohawk-finishing.com or call toll free (800) 545-0047 within the Continental U.S. CORPORATE OFFICE: PO Box 22000, HICKORY, NC 28603, FAX # 800-721-1545 For your convenience on future orders, please write your customer information below: Customer Name Customer Number Proud Members of proudly supplied by 1-855-650-3265 | www.rugbyabp.com ORDERING INFORMATION ORDERING INFORMATION & TERMS Payment in Advance Orders: Shortage: We accept Visa, MasterCard or American Express. Claims of shortage of materials or products must be reported within 10 business days of receipt of the order. Any deduction Open Credit: without authorization will not be allowed and will be carried as a Open credit is extended to accounts that complete a credit balance due. application and are approved by our credit department. No open credit will be allowed without a signed, completed credit Damaged Goods: application and approval of the credit department. Your order will Once received, we ask that you promptly inspect your order. Any be shipped promptly upon a favorable credit determination. damages to the cartons or packaging of your order that are visible On open accounts, our terms are Net 30 Days from the date of upon receipt should be noted on the carrier’s paperwork when shipment. Sales tax will be added where required unless a tax signing for the delivery. All claims of visible and/or concealed exempt certificate is on file. There will be a charge of $30.00 for damage (within the cartons) should be reported to Mohawk all returned checks and the account will then be placed on Finishing Products within 10 business days. prepaid terms only. Return Procedures: When Ordering: We make every effort to accurately ship your orders and commit Please state your customer number first. List all stock numbers, to quickly correcting any error that may occur. All customer names of products, size container and quantity. This will help to service issues are handled by the Customer Service Department. insure prompt and accurate order processing. 1. Please notify our Customer Service Department of any Minimum Order Quantity: questions. Our customer service representatives will do everything possible to satisfy your needs. The minimum order accepted is $85.00 2. In order to answer your questions and serve you better, Shipping and Handling (Continental U.S. only): please have a copy of your packing slip and/or invoice when you call. All regular ground shipments, or (truck) shipments, will be covered by the following freight program. 3. If a return is necessary, the Customer Service Department will provide you a return material authorization (RMA) number. This number must be marked on 2 sides of the ORDER VOLUME SHIPPING AND HANDLING carton(s) to be returned. Any merchandise returned without (Minimum order $85.00) CHARGES an RMA number marked on the carton(s) will be refused. Product being returned must be shipped via UPS or $85.00 - $699.99 Actual Freight & Hazmat FEDEX. The warehouse cannot accept anything sent via $700 and up Freight Free US mail. UPS Collect & Consignee Bill $10.00 Handling Fee 4. We must be notified of any shipping error within 10 FedEx Collect $10.00 Handling Fee business days. We cannot accept returned products under any circumstances after 60 days. All returns are subject to inspection. Free Freight does not include any additional carrier accessorial charges, i.e. lift gate or redelivery fees. 5. All returns are subject to a 25% restocking charge with the exception of defective product or Mohawk shipping error. All overnight and air shipments will incur actual freight and handling charges with any and all applicable HAZMAT charges. All orders shipped Collect, or Consignee Billing will be subject to a $10.00 handling charge. Limited Warranty: Mohawk Finishing Products shall not be liable for any injury, loss or damage arising out of the use or inability to use any item sold Shipping and Handling (Alaska & Hawaii): by us. Our only obligation in lieu of all warranties expressed or Free freight is paid to the freight forwarder within the Continental implied is to replace any item proved to be defective. The user U.S. on orders of $700.00 and up. Orders below $700.00 will be must determine the suitability of the product for its intended use, charged per the table above. The customer pays charges from the and assumes all risk in connection therewith. forwarder to their destination. All overnight and air shipments will incur actual freight and handling charges with any and all applicable HAZMAT charges. OUR MISSION STATEMENT “Mohawk’s policy is to consistently provide Backorder Policy: products and services at a level of quality that meets Back ordered items will be shipped as soon as possible unless or exceeds the expectations of our customers.” order states “Do not backorder”. We expect to be the standard of quality for our industry. 2 www.mohawk-finishing.com U.S. orders: (800) 545-0047 Fax: (800) 721-1545 TABLE OF CONTENTS Introduction ............................................................ 1 Leather Refinishing ........................................... 69 Leather Custom ................................................ 70 Ordering Information ............................................... 2 Leather Kits ....................................................... 70 Table of Contents .................................................... 3 Mohawk Kits .......................................................... 73 Aerosols ................................................................. 4 Wood Kits .......................................................... 73 Toners ............................................................... 4 Guitar Finishing Kit ........................................... 77 Clears ................................................................ 5 Express Kit ........................................................ 77 Colors ................................................................ 6 Leather Kits ....................................................... 78 Sealers .............................................................. 8 Customer Care Kits .......................................... 79 Specialty ........................................................... 9 Hardware ................................................................ 80 Cleaners ............................................................ 10 Abrasive Pads ................................................... 80 Polishes ............................................................ 11 Abrasives–Sandpaper ...................................... 80 Touch Up Items ...................................................... 13 Bed Hardware ................................................... 81 Touch Up Markers ............................................. 13 Bits & Accessories ............................................ 82 Touch Up Pencils .............................................. 16 Brushes ............................................................. 83 Clear Blend-Its .................................................. 16 Carving Tools & Chisels .................................... 84 Fillers ...................................................................... 17 Casters .............................................................. 85 Burn-in Products ............................................... 17 Catches ............................................................. 85 Putty & Fillers .................................................... 19 Clamps .............................................................