Operator-Wise and City-Wise Percentage of Quality of Service Complaints During May 2020

Operator-wise and City-wise Percentage of Quality of Service Complaints during May 2020

Operator-wise Percentage from Total Subscriber of Quality of Service Complaints during May 2020

Ufone 12%

Ufone 14% Jazz Zong Jazz 18% 36% Telenor Zong Jazz 22% 45% Zong Ufone

Telenor 28%

Telenor 25%

City-wise Percentage of Quality of Service Complaints against CMOs during May 2020

Jazz Telenor Zong

Percentage Ufone

Islamabad Lahore Karachi Rawalpindi Faisalabad Khairpur Gujranwala

City-wise Percentage of Quality of Service Complaints against Jazz during May 2020

Khairpur Islamabad 6% 9% Faisalabad Faisalabad 31% Lahore Gujranwala Rawalpindi 12% Karachi Gujranwala Islamabad Karachi Khairpur 12% Lahore 15% Rawalpindi 15%

City-wise Percentage of Quality of Service Complaints against Telenor during May 2020

Karachi Lahore 6% 5% Khairpur

Faisalabad Rawalpindi 11% Islamabad

Faisalabad Khairpur Lahore 50% Islamabad 11%

Rawalpindi 17%

City-wise Percentage of Quality of Service Complaints against Zong during May 2020

Rawalpindi 8% Lahore 8% Faisalabad Faisalabad 31% Karachi

Gujranwala Islamabad 15% Gujranwala Lahore Rawalpindi

Islamabad Karachi 15% 23%

City-wise Percentage of Quality of Service Complaints against Ufone during May 2020

Gujranwala 11%

Lahore Karachi Lahore 22% 45% Islamabad Karachi Gujranwala

Islamabad 22%

Operator-wise and City-wise Percentage of Non-Provision of Service in an Area / Coverage Issues Complaints during May 2020

Operator-wise Percentage from Total Received Complaints and Subscribers of Non-Provision of Service in an Area / Coverage Issues Complaints during May 2020

Ufone 6% Jazz 26%

Ufone Jazz 14% Jazz 36% Telenor Zong 22% Zong

Telenor Ufone Telenor 10% 28% Zong 58%

City-wise Percentage of Non-Provision of Service in an Area / Coverage Issues Complaints against CMOs during May 2020

Jazz

Telenor

Zong Percentage Ufone

Nowshera Lahore Gujranwala Khairpur Kasur Charsadda Sargodha

City-wise Percentage of of Non-Provision of Service in an Area / Coverage Issues Complaints against Jazz during May 2020

Sargodha Charsadda 0% Khairpur 3% Nowshera Kasur 3% 0% Lahore 3% Gujranwala Kasur Khairpur Lahore Charsadda 56% Sargodha Gujranwala Nowshera 35%

City-wise Percentage of of Non Provision of Service in an Area / Coverage Issues Complaints against Telenor during May 2020

Nowshera Khairpur 8% Charsadda 0% 8%

Kasur Sargodha Charsadda Kasur 46% Nowshera Khairpur

Sargodha 38%

City-wise Percentage of of Non Provision of Service in an Area / Coverage IssuesComplaints against Zong during May 2020

Charsadda Kasur Lahore 4% 0% Khairpur 2% Gujranwala 8% 0% Nowshera Khairpur Charsadda Lahore Kasur Gujranwala

Nowshera 86%

City-wise Percentage of of Non Provision of Service in an Area / Coverage IssuesComplaints against Ufone during May 2020

Nowshera Lahore 0% Khairpur 14% 0%

Gujranwala Lahore Nowshera Khairpur

Gujranwala 86%

Operator-wise and City-wise Percentage of Billing Related Issues (Overcharging/Tariff/etc.) Complaints during May 2020

Operator-wise Percentage from Total Complaints and Subscribers of Billing Related Issues (Overcharging/Tariff/etc.) Complaints during May 2020

Ufone 5% Complaints %

Zong 8% Ufone Jazz 14% Jazz Telenor 36%

Zong Subscribers Zong 22% Jazz 52% Ufone

Telenor Telenor 28% 35%

City-wise Percentage of Billing Related Issues (Overcharging/ Tariff/ etc.) Complaints against CMOs during May 2020

Jazz Telenor Zong

Percentage Ufone

Islamabad Lahore Karachi Jauharabad Faisalabad Abbottabad Rawalpindi

City-wise Percentage of Billing Related Issues (Overcharging/Tariff/etc.) Complaints against Jazz during May 2020

Jauharabad Rawalpindi 0% Abbottabad 6% 6% Lahore Lahore Faisalabad 30% Islamabad 10% Karachi Faisalabad Abbottabad Rawalpindi Jauharabad Karachi 20% Islamabad 28%

City-wise Percentage of Billing Related Issues (Overcharging/Tariff/etc.) Complaints against Telenor during May 2020

Abbottabad Faisalabad 6% Rawalpindi 5% 1%

Lahore Jauharabad 7% Islamabad Jauharabad Karachi 46% Karachi 11% Lahore

Faisalabad

Islamabad 24%

City-wise Percentage of Billing Related Issues (Overcharging/Tariff/etc.) Complaints against Zong during May 2020

Abbottabad Faisalabad 6% 6% Islamabad 25% Islamabad Karachi

Rawalpindi Lahore 19% Rawalpindi Faisalabad Abbottabad

Karachi Lahore 25% 19%

City-wise Percentage of Billing Related Issues (Overcharging/Tariff/etc.) Complaints against Ufone during May 2020

Rawalpindi 9% Islamabad 9% Karachi Karachi Lahore 46% Islamabad Rawalpindi

Lahore 36%