Operators Guide
Operators Guide
100-11672 Rev D, September 2013
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Change History
Revision Changes Date Rev A Initial release September 2012 Rev B Various updates and corrections January 2013 Rev C Add OEM installation and troubleshooting August 2013 content Rev D Changed “Installing the Maintenance Tool September 2013 (Service Utility)” Page 215
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Radio Frequency Interference Statement
This device complies with Part 15 of the FCC Rules and Industry Canada licence-exempt RSS standard(s) . Operation of the device is subject to the following two conditions: (1) The device may not cause harmful interference, and (2) The devices must accept any interference that may cause undesired operation.
This unit has been tested and complies with limits for a Class A digital device under Part 15 of the FCC Rules and Industry of Canada ICES-003. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense..
Changes or modifications not expressly approved by TransAct Technologies, Inc. could void the user's authority to operate the equipment.
The manufacturer declares that this product conforms to the following standards or other normative documents:
EN 300 330-2 V1.5.1 (2010-02) Electomagnetic compatibility and Radio spectrum Maters (ERM); Short-Range Devices (SRD); Radio equipment in the frequency range 9 kHz to 25 MHz inductive loop system in the frequency range 9 kHz and 30 MHz
EN 301 489-1 V1.9.2 (2011-09) Electomagnetic compatibility and Radio spectrum Maters (ERM); ElectroMagnetic Compatibility (EMC) standard for radio equipment and services; Part 1: Common technical requirements
EN 301 489-3 V1.4.1 (2002-08) Electomagnetic compatibility and Radio spectrum Maters (ERM); ElectroMagnetic Compatibility (EMC) standard for radio equipment and services; Part 3: Specific conditions for Short-Range Devices (SRD) operating on frequencies between 9 kHz and 40 GHz
Safety: EN 60950-1:2006 Safety of information technology equipment including electrical business equipment, including amendments A12:2011
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Disclaimer NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT: The information in this document is subject to change without notice. No part of this document may be reproduced, stored or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of TransAct Technologies, Inc. ("TransAct"). This document is the property of and contains information that is both confidential and proprietary to TransAct. Recipient shall not disclose any portion of this document to any third party.
TRANSACT DOES NOT ASSUME ANY LIABILITY FOR DAMAGES INCURRED, DIRECTLY OR INDIRECTLY, FROM ANY ERRORS, OMISSIONS OR DISCREPANCIES IN THE INFORMATION CONTAINED IN THIS DOCUMENT.
TransAct cannot guarantee that changes in software and equipment made by other manufacturers, and referred to in this publication, do not affect the applicability of information in this publication.
Copyright © 2013 TransAct Technologies, Inc. All rights reserved. Printed in USA Revision Level D September 2013
Trademarks Some of the product names mentioned herein are used for identification purposes only and may be trademarks and/or registered trademarks of their respective companies.
TransAct, Printrex, and Atlantek are registered trademarks of TransAct Technologies, Inc.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries.
Adobe and the Adobe logo are trademarks of Adobe Systems, Inc.
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Table of Contents
Change History ...... i Disclaimer ...... iv Copyright ...... iv Trademarks ...... iv Table of Contents ...... v ® Introducing your Printrex 980 Printer ...... 1 About your Printrex® 980 Printer ...... 3 Who Should Read This Guide? ...... 4 What Is Included in This Guide? ...... 4 Technical and Sales Support...... 5 On-line Technical Support ...... 5 Telephone Technical Support ...... 5 Warranty Information ...... 5 Return Materials Authorization and Return Policies ...... 6 Shipping Printers ...... 6 Sales Support ...... 6 Contact Information ...... 7 Safety Precautions ...... 9 Important Safety Precautions ...... 11 General Precautions ...... 11 Power Supply and Power Cord ...... 12 Handling the Printer and Accessories ...... 13 Ink Tank and Maintenance Cartridges ...... 14 Step-by-Step Installation Procedures ...... 15 How to Read This Procedure ...... 17 When Using the Included Parts ...... 17 About the Symbols Used in Illustrations ...... 17 Selecting the Installation Site ...... 18 Checking the Installation Space ...... 19 Installation Precautions ...... 20 Unpacking Printer and Checking the Components ...... 21 Unpacking the Printer and Removing the Fixtures ...... 22 Mounting Rear Feeder Guide ...... 27 Loading Ink Tanks ...... 28 Initial Loading of Ink ...... 30 Printer Part Names and Function ...... 31 Front View ...... 31 Back View ...... 32 Inside the Printer ...... 33 Operation Panel ...... 34 Connecting the Communication Cable ...... 36 Connect a USB cable ...... 36 Connect a LAN cable ...... 37 Switching the Printer On and Off ...... 37 Switching the Printer On ...... 37 Switching the Printer Off ...... 39 Paper Loading Procedure (Inside) ...... 40
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Paper Loading Procedure (Rear) ...... 48 Replacing Ink Tanks ...... 54 Replacing the Maintenance Cartridge ...... 59 Checking the Test Prints ...... 62 Printing and Examining Nozzle Check Pattern ...... 62 Cleaning Procedure ...... 65 Printing TK-GAP Adjustment Pattern ...... 67 Examining and Adjusting TK-GAP ...... 68 Printing Slant Adjustment Pattern ...... 71 Examining and Adjusting Slant ...... 72 Printing Head Position Adjustment Pattern ...... 75 Examining and Adjusting Printhead Position...... 77 Action of Relocating Printer ...... 86 Printrex® 980 Specifications and Requirements ...... 91 Printrex® 980 Specifications and Requirements ...... 93 Standard Features ...... 93 Physical Printer Specifications ...... 94 Environmental Conditions ...... 94 Electrical Specifications ...... 95 Media Specifications ...... 95 Paper ...... 95 USB Interface ...... 95 Printer Maintenance ...... 97 Cleaning the Printer ...... 99 Clearing Paper Jams ...... 104 Moving the printer ...... 106 Shipping the Printer ...... 109 Troubleshooting ...... 111 Initial Check Items ...... 113 Checking the Installation Environment ...... 113 Checking the Paper ...... 113 Checking Settings ...... 113 Procedures for Operation Failure ...... 114 Rear Feeder Sensor Cleaning ...... 114 Trailing Edge Sensor Cleaning ...... 115 Image Defect Recovery ...... 116 Vertical White Streak (Non-Discharge) ...... 116 Faint Image (Distortion) ...... 117 Void ...... 118 Abnormal Discharge ...... 119 Uneven Image (Cross Feeding Direction) ...... 120 Uneven Image (Feeding Direction) ...... 121 Relative Misregistration in Colors in X or Y Direction ...... 122 Misregistration (Leading edge and side edge) ...... 123 Blank Image ...... 124 Paper Skew ...... 125 Spur Marks (White Dotted Lines) ...... 126 Ink Smearing (Due to Printhead Crash) ...... 127
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Spur Marks (Dotted Lines) ...... 128 Ink Adhesion (Ink Dripping) ...... 129 Defect Recovery Procedures ...... 130 Adjustment ...... 137 Adjustment When Replacing Parts ...... 137 Head Position Adjustment ...... 138 Print Module Replacement ...... 139 Work at Printhead Replacement ...... 144 Work at Purge Unit Replacement ...... 144 Work at Transport Unit Replacement ...... 145 Work at Rack Unit Replacement ...... 148 Rear Feeder Sensor Adjustment ...... 148 Work at Stacker Rail and/or Front Tray Unit Replacement ...... 151 Work at Printer Controller PCB Replacement ...... 152 Work at DC Power Supply PCB Unit Replacement ...... 153 Head Position Adjustment ...... 154 TK-GAP Adjustment ...... 154 Slant Adjustment ...... 158 Head Position Adjustment ...... 164 Backfeed Gap Adjustment ...... 174 Head Position Fine Adjustment ...... 178 Error Codes ...... 184 Service Call Error(Fatal Error) ...... 184 Operator Call Error ...... 207 Warning ...... 213 Installing the Maintenance Tool (Service Utility) ...... 215 Operation Procedures ...... 217 Start Procedure ...... 217 Printer Information ...... 218 Head Information ...... 219 Cleaning, User Setting ...... 220 Test Print, Adjustment ...... 227 Head Position Fine Adjustment ...... 249 Update, Time Setting ...... 254 History ...... 257 Self Diagnostics ...... 258 Troubleshooting ...... 259 Parts Replacement ...... 260 Test Print ...... 274 Setting Parameters ...... 274 Nozzle Check Pattern ...... 275 Paper Transport Pattern ...... 276 100% Block Pattern ...... 276 Image Position Pattern ...... 277 Backfeed Pattern ...... 281 Version Upgrade Procedure ...... 281 Other Troubleshooting Issues ...... 282 Power is Off ...... 282 Printer Does Not Start or Stops During Print Jobs ...... 282 Paper is Not Feeding Correctly ...... 283 Status Monitor Does Not Start ...... 283 Random, Bizarre Characters Are Printed ...... 284
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Slow To Print ...... 284 Print Quality Is Poor ...... 284 Appendix A: Ordering Supplies ...... 285 Drivers Available ...... 285 Index ...... 287
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Chapter 1
Introducing your Printrex® 980 Printer
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Page 2 100-11672 - Rev D About Your Printrex® 980 Printer
About your Printrex® 980 Printer
The Printrex® 980 printer by TransAct® represents the very latest technology for use for high-speed continuous form plotting, specifically designed for the needs of the oil and gas industry. It builds upon the experience of the Printrex® line of inkjet printers with a host of features specifically designed to improve the performance of well log printing, including:
8 inches per second plot speed No limitation on plot length, allowing plotting of continuous logs Print quality enhancement features, including: o Depth Line Accuracy, ensuring accuracy of scale o Stitching Stream Technology, to ensure no gaps in plotting even when the printer temporarily lacks data o Automatic Image Shifter, to extend print head life Four separate ink tanks for easy exchange of individual colors Low total cost of ownership
These features and more let you quickly and easily integrate the Printrex® 980 with your oil and gas industry office applications, while giving you the quality, durability and uptime you have come to expect from Printrex® by TransAct® printers.
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Who Should Read This Guide?
This document provides information useful for end users who will install, configure, and operate the Printrex® 980 printer in their operations.
What Is Included in This Guide?
This Operators Guide includes information on the installation, specifications, and operation of the Printrex® 980 printer. It provides the following information to support your installation and operational efforts:
Warranty and technical support information Specifications and functionality description Installation and operational procedures Configuration, testing, and troubleshooting procedures
We want you to have a trouble-free implementation with your TransAct® printer. For any issues not covered in this guide, quality technical support is available on-line at www.Transact-tech.com, or by telephone or fax – consult the following pages for more details about our support services.
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Technical and Sales Support
Your printer is backed by the resources of Printrex, a division of TransAct Technologies, a global technology firm with dedicated technical support and sales assistance. Here is how we can help you:
On-line Technical Support
Our web site at www.Transact-tech.com is your on-line portal to obtaining technical assistance with your Printrex® printer. Click on the Support link to find support information for your Printrex® 980 printer, including online access to drivers and documentation, or contact us via e-mail at support@transact- tech.com. Telephone Technical Support
Live telephone support is available by contacting Printrex or one of its regional affiliates via the contact information listed in this section. To help us serve you faster, please have the following information ready when you call:
The Model Number and Serial Number of the printer. A list of any other peripheral devices attached to the same port as the printer. What application software, operating system, and network (if any) you are using. What happened and what you were doing when the problem occurred. How you tried to solve the problem.
Warranty Information
Printrex® 980 Printers come with a standard warranty that commences upon shipment from factory, and covers parts and labor. An optional warranty, covering both parts and labor, may be purchased separately.
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Return Materials Authorization and Return Policies
If a support technician determines that the printer should be serviced at a Printrex facility, and you want to return the printer for repair, we will issue you the Returned Materials Authorization (RMA) number that is required before returning the printer. Please prepare the printer being returned for repair as follows:
Pack the printer to be returned in the original packing material. Do not return any accessories unless asked to do so by a support technician. Write the RMA number clearly on the outside of the box.
Shipping Printers
Never ship a printer by any means with any ink cartridge installed. Be sure to save the packing materials in the event that you need to send the printer in for servicing. Printrex is not responsible for damaged return items that are not packaged in original shipping material.
Sales Support
To order supplies, receive information about other Printrex products, or obtain information about your warranty, contact our Sales Department at the contact telephone or fax numbers listed below or visit our web site at www.Transact- tech.com.
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Contact Information
USA TransAct Technologies Incorporated Ithaca Facility 20 Bomax Drive Ithaca, NY 14850 USA
TransAct Technologies World Gaming Headquarters & Western Regional Repair Center 6700 Paradise Road Suite D Las Vegas, NV 89119 USA
Telephone (877) 7ithaca or (607) 257-8901 Main fax (607) 257-8922 Sales fax (607) 257-3868 Technical Support fax (607) 257-3911 Web site www.transact-tech.com
Western United States: 877.822.8923, Fax: 702.254.7796 United Kingdom: 011-44-170-977-2500, Fax: 011-44-170-977-2505
R – Associates Inc. 6610 Gant Road Houston, Texas 77066 USA Telephone 713.973.1500 Fax 713.598.8311 Web Site: www.r-associates.com
United Kingdom AVNET Embedded 5a Waltham Park, White Waltham Maidenhead Berkshire, SL63TN Telephone +44 1628 518900 Web Site: www.adnet-embedded.eu
Canada Kesh Downhole Measurements, Inc. P.O. Box 246 Clyde, Alberta T0G 0P0 Canada Telephone 780.348.5278 Fax 780.348.5731 Email: [email protected]
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Germany Elkutec Electronic GmbH Postfach 11 33 D-85386 Eching bei München Erfurter Straße 31 Germany Telephone (49)-89-31-90-91-0 Fax (49)-89-31-90-91-91 Web Site: www.elkutec.de Email: [email protected]
China Star-Luck Enterprises, Inc. Beijing Office Room 328, Grand Vision Business Building, No.2 Jiuxianqiao Road, Chaoyang District Beijing 100015 China Telephone 86-10-51305677 Fax 86-10-51305658
Singapore HABS Industries Pte Ltd. 2 Kensington Park Drive #04-04 Singapore 557320 Telephone 65-967 32002 or 65 816 32322 Fax 65-234 3158 Email: [email protected]
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Chapter 2
Safety Precautions
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Important Safety Precautions
General Precautions
Never place items on the printer such as a flower vase, potted plant, cosmetics, any liquid filled container, or metal fasteners. If such items were to fall on the printer, this could cause a fire, electrical shock, or damage to the printer. The electrical contacts inside the printer become extremely hot during normal operation. To avoid causing a fire, never store flammable substances like alcohol, thinner, etc. near the printer. Never place the printer where it is exposed to open air or high humidity. This could cause a fire, serious electrical shock, or damage to the printer. Also, if the printer is carried into a warm room on a cold day, this could cause condensation inside the printer. If this happens, allow the printer to sit for at least 1 hour at room temperature to adapt to the ambient temperature and humidity. Never place the printer on a slanted or unstable stand or table. If the printer is dropped or slides off, this could cause personal injury. Also, never place a heavy object on top of the printer. If the object is dropped or falls, this could cause personal injury. Never expose the printer to open air or dust. This could cause a fire, serious electrical shock, or damage to the printer. Also, never locate the printer near a water faucet or in any other location where it will be exposed to water. This could cause serious electrical shock. Never place the printer where it will be exposed to rapid changes in temperature, such as in direct sunlight, near an air conditioner, on a hot day. This could cause a fire or damage to the printer. Place the printer in a location that meets the specified ranges of temperature and humidity. If the printer is either too cold or too hot, it may not operate normally. Operating environment: 15 - 30°C (59 - 86°F) RH 10 - 80% (with no condensation). To ensure normal operation of the printer and avoid possible damage, never install the printer near large office equipment or any other type of electrical devices that emit strong magnetic fields. Never block the ventilation ports on the printer. A blocked ventilation port could cause heat to build up inside the printer and cause a fire. Also, place the printer in an area where you can disconnect the power cord immediately; keep the area around the power cord connection free from obstacles. This allows you to unplug the power cord quickly in an emergency.
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Power Supply and Power Cord
To avoid the risk of fire, electrical shock, personal injury, or damage to the printer:
Always use the power cord provided with this printer. To avoid a fire or electrical shock, do not use an extension cord. Connect the printer power cord to an independent power source that is not shared by other equipment or appliances. Make sure that the power plug is securely and completely inserted into the power source. Do not cut, damage, or otherwise alter the power cord. Never place a heavy object on the power cord, never expose it to heat, and never pull the cord to disconnect it. If the power cord is damaged in any way (condensation on exposed wires, broken wires, etc.) contact customer service where you purchased the printer. Never handle the power cord or plug when your hands are wet. Never knot the power cord or wrap it around itself. Disconnect the printer power cord during severe electrical storms. Lightning could cause a fire or severe electrical shock or damage to the printer. To avoid a fire hazard, occasionally disconnect the power cord from the printer and the power supply, and use a soft dry cloth to clean the cord connectors and the connection points. Leaving the cord plugged in and not cleaned for a long period, especially in an area subject to dust, oil, and high humidity, could cause the insulation material to deteriorate. Turn off the main power before removing the power plug from the outlet. Check the power plug and cord for any problem (abnormal heat, rust, bend, cracks, scratches, etc.) at least once a month. If any problem is found with the power plug or cord, contact customer service regarding a replacement cord/ Never pull on the power cord to unplug the cord from the power supply. Always grip the plug to remove it from the power supply. If the printer will not be used for a long period, disconnect the power cord from the power source. Always keep the area around the power plug free of obstacles so that you can unplug it easily. This allows you to unplug the power cord quickly in an emergency. Never use any power source other than the one rated for the printer. This printer is designed to be used in the region where you purchased. Also, make sure that the power source can supply sufficient power for the printer.
Supply Voltage: AC 100-240 V, 50/60 Hz Power Consumption:640 W (max.) Sleep Mode :41 W
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Handling the Printer and Accessories
To avoid the risk of fire, electrical shock, personal injury, or damage to the printer:
If you find a large ink leak, switch the printer off immediately, disconnect the power plug from the power source, and call for service. Never clean the printer with water or any flammable liquid (alcohol, benzene, thinner, etc.) either applied directly or with a cloth. If you accidentally spill liquid on the printer, switch the printer off immediately, disconnect the power plug from the power source, and call for service. If the printer emits smoke, unusual odors, or makes noises, leaving it could cause a fire or serious electrical shock or damage to the printer. Switch the printer off immediately, disconnect the power plug from the power source, make sure that the printer has stopped smoking, and call for service. Do not attempt to repair the printer by yourself. Use only a slightly damp cloth, thoroughly wrung out, to clean the printer surfaces. Never use alcohol, thinner or any other flammable liquids, or risk having them come into contact with electrical components inside the printer. There are high voltage points inside the printer. Never attempt to disassemble or repair the printer. Never insert or drop any metal objects into the printer when it is open. This could cause a fire or serious electrical shock, or damage the printer. If something falls into the printer accidentally, switch the printer off immediately, disconnect the power plug from the power source and call for service. If the printer is dropped and damaged, switch the printer off immediately, disconnect the power plug from the power source, and call for service. Never use flammable sprays around the printer. Never remove the cover from the printer. Before cleaning the printer, switch it off and disconnect the power plug from the power source. This can prevent personal injury or damage to the printer if you make a mistake during cleaning. Its is dangerous to put your fingers deep inside the ink cartridge boxes. There are pin-sharp parts which may hurt you; alternatively you may cause damage that could lead to a breakdown. Keep children from touching the power cord, internal parts of the printer when it is open, and moving parts inside the printer (gears, belts, rollers, and electrical components). This could cause personal injury or damage the printer. To prevent machine failures, do not open the ink tank door or maintenance cartridge exchange door, do not turn off the printer, and do not remove the power plug from the outlet while the printer is printing. If you do so, the print head protection function is not performed properly, resulting in a machine failure or ink leakage which can soil your clothes and the surrounding area. Do not apply excessive force or strong shocks to the upper unit. Doing so can result in a machine failure or impair print quality. Be sure to open/close the upper unit slowly.
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Do not place the printer close to devices such as televisions, radio receivers, loudspeakers, etc. The magnetic fields these devices produce may cause the printer to malfunction, and the printer may interfere with TV/radio reception.
Note: Be sure to turn off the power switch after the printer has stopped printing. Do not rapidly switch the printer off and on. This could damage the printer. After switching the printer off, wait at least 5 seconds before switching it on again.
Ink Tank and Maintenance Cartridges
Always store these items out of the reach of small children. This prevents accidents. If a child accidentally swallows ink, seek medical attention immediately. If ink gets into your eyes, wash it out with flowing water immediately. If irritation persists, consult a physician. If ink comes into contact with your skin, rinse it off with flowing water immediately. If irritation persists, consult a physician. Never drop or apply excessive force to an ink tank or the maintenance cartridge. Ink can stain clothing and the work area. Never attempt to disassemble or modify the ink tanks. They contain ink, which may leak out and smear your clothes or things around you. Do not install or remove the ink tank or maintenance cartridge unless it needs to be replaced. Doing so can accelerate wear of the printer components.
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Chapter 3
Step-by-Step Installation Procedures
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How to Read This Procedure
When Using the Included Parts After unpacking this product, check the included parts against the illustrations shown in “Checking the Included Parts” in this Guide.
When the parts supplied with this product are required to be used in the installation procedure, the following symbol indicating that the parts are supplied with the product is shown in the illustration. Confirm the symbol and use the necessary included parts.
About the Symbols Used in Illustrations In this guide, operations performed frequently are represented by the following symbols:
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Selecting the Installation Site
Installation requirements are listed below. It is recommended that the user’s installation site be checked before delivery of the printer.
1) Power Cord of the printer must connectable to the outlet (100V - 240V AC +10%/-15%)
Caution: There must be an easily accessible outlet near the printer.
2) The installation environment must be as described below. Avoid installing the printer near a faucet, water heater, humidifier, or refrigerator. Operating temperature range: 5 to 35 degrees celsius Operating humidity range: 10%RH to 90%RH
3) Avoid installing the printer near a fire, in a dusty place, or in a place where ammonia gas is generated. When installing the printer in a place exposed to direct sunlight, it is recommended that curtains be hung over the window.
4) Any foot of the printer must not be floating above the floor . The printer must be kept in a horizontal position.
5) The desk or table on which the printer is placed must be sturdy and stable enough to support the weight of the printer.
6) Install the printer in a well-ventilated place, excluding the area near the air inlet of the room.
7) Install the printer at least 100 mm away from each wall with a sufficient work space around it.
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Checking the Installation Space
1. The minimum space required for installation and maintenance is shown below.
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Installation Precautions
When installing the printer, observe the following precautions:
1) Condensation can occur when the printer is moved from a low-temperature place to a high-temperature installation place. In such a case, leave the printer as it stands for at least 2 hours until it adjusts to the ambient temperature and humidity, before starting the installation work.
2) The printer weighs about 60 kg. At least 3 persons are required to install it.
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Unpacking Printer and Checking the Components
1) Check that the following parts are included:
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Unpacking the Printer and Removing the Fixtures
Note: The printer is secured using fixing tape and cushioning materials to protect it against the vibrations and shocks applied during transportation. By following the procedure described below, remove all pieces of fixing tape and cushioning materials before installing the printer. Keep the removed cushioning materials for future transportation for relocation or repair of the printer.
1) Remove two bands from the packing carton, and then remove the outer casing.
2) Remove the upper pads and the accessory box.
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3) Lift either side of the printer temporarily to remove the 2 lower pads. Next, lift the other side of the printer to remove the remaining 2 lower pads.
4) Strip the plastic bag from the top to the bottom.
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5) Holding the handles at the bottom of the printer, lift the printer to take it out from the package base.
Caution: At least 3 persons are required to lift the printer. Do not hold the front side of the printer.
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6) Place the printer on a horizontal table, and then remove all pieces of fixing tape and cushioning material visible on the exterior of the printer.
7) Open Ink Tank Door, and then push Upper Unit Open Lever to open Upper Unit.
8) Remove all pieces of fixing tape and cushioning material around the transport area.
Caution: There are Paper Holding Wheel Units in the circle of illustration above. Do not remove these units when removing tapes around.
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9) Close Upper Unit and Ink Tank Door.
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Mounting Rear Feeder Guide
1) Mount the included Rear Feeder Guide on Rear Feeder Slot of Printer using 2 included screws (TP screws, M4×8).
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Loading Ink Tanks
1) Open Ink Tank Door.
2) Open Ink Tank Lever for each color while pushing it downward.
3) Take included Ink Tank out of Package, and then remove cushioning material.
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4) Slowly insert Ink Tank as far as it will go.
Caution: Ink Tank cannot be loaded properly if it is inserted in the wrong Ink Tank Slot. Insert Ink Tank securely and push it all the way as far as it will go.
5) Close Ink Tank Lever.
6) After checking that all Ink Tanks have been loaded, close Ink Tank Door.
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Initial Loading of Ink
1) Connect the included Power Cord to the printer.
2) Connect Power Cord to the outlet.
3) Turn on Main Power Switch. Initial ink loading starts automatically when Main Power Switch is turned on. About 25 minutes are required for initial ink loading. When initial ink loading is completed, the STATUS lamp lights and not blinking. Make sure that the STATUS lamp lights before proceeding to the next step.
Caution: Do not turn off Main Power Switch during ink loading. If Main Power Switch is turned off during ink loading, Printer stops ink loading. In such a case, turn on Main Power Switch to start ink loading again. Restarting the ink loading causes extra waste-ink. Ink loading time might be changed due to the design change.
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Printer Part Names and Function
Front View
[1] Upper unit Open this unit when set paper or removing the paper jammed in the paper feed path or cleaning inside of the machine. This unit incorporates print modules, PCBs, and so on.
[2] Operation panel This panel has the key switches necessary for printer operation and the lamps that indicate printer status.
[3] Power switch Use this switch when the printer is scheduled to be unused for a long period of time or it is relocated.
[4] Ink tank door Open this door when replacing ink tanks. Ink tank door is locked while the printer operates.
[5] Paper delivery slot Paper is ejected through this slot.
[6] Paper retainer This retainer allows paper to be ejected steadily.
[7] Maintenance cartridge door Open this door when replacing the maintenance cartridge. Maintenance cartridge door is locked while the printer operates.
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[8] Stacker unit This unit contains the tray to receive the ejected paper. Draw it out when using it.
Back View
[1] LAN port Connect a LAN cable here to connect to the computer.
[2] USB port Connect a USB cable here to connect to the computer.
[3] Rear feeder slot This slot is used to feed paper exceeding the paper tray capacity.
[4] Rear Feeder Guide This component is the paper entrance guide used to feed paper from the rear of printer.
[5] Power connector Connect the power cord here.
[6] USB cable clamp Cable clamps are provided to prevent the USB cable from being disconnected carelessly.
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Inside the Printer
[1] Upper unit release lever Push this lever up to release the upper unit.
[2] Paper tray Load paper in this tray.
[3] Lift button for paper tray Pressing this button moves the paper tray up and down.
[4] Ink tanks Black (Bk), Cyan (C), Magenta (M), and Yellow (Y) ink tanks are loaded.
[5] Transport unit Paper is fed by this unit. Clean it if soiled by paper dust or ink.
[6] Maintenance cartridge Ink used to clean the print head is collected here.
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Operation Panel
[1] Power key/lamp Turns power on/off, and wakes the printer up from the sleep mode. Lamp status are as follows: On Power-on. Off Power-off. Blinking Sleep mode.
[2] RESET key Pressing this key down for about 1 second during printing cancels all jobs to abort printing.
[3] FEED key Pressing this key in the offline mode feeds paper.
[4] ONLINE key Pressing this key suspends/resumes printing.
[5] ONLINE lamp On Ready to print. Off Not ready to print.
[6] Ink Warning lamp On No ink or tank. Blinking Low ink. Off Sufficient ink.
[7] Maintenance Cartridge Warning lamp On Full. Blinking Nearly full. Off Sufficient room to collect ink.
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[8] Paper residual quantity lamp On No paper. Blinking The remaining amount of paper is low. (Only when sheets are supplied through Feeder Lift Tray. Lamp starts flashing when remaining papers become about 100 sheets). Off Sufficient paper or during paper feed from rear feeder slot.
[9] ERROR lamp On Operator-call error (can be recovered by user operation). Blinking Fatal error. Off Normal.
[10] STATUS lamp On Online mode. Blinking Data being received (printing, cleaning, initializing, shut-down). Off Printing is not possible (during error, sleep, pause etc.).
Note: Never turn off the main power switch during a print job. This could cause damage, because the printhead cannot return to the home position.
Note: Never attempt to open the Upper unit by force or hit the door. This could damage the printer or result in poor print quality. Always open and close the Upper unit slowly.
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Connecting the Communication Cable
The Printrex® 980 is equipped with two interface ports. These interfaces are:
USB 2.0 Gigabit Ethernet
Connect the appropriate communications cable to the printer as shown in the following figures. Cables are provided by your dealer, the system installer or are available through Printrex. Connect a USB cable
Note: You can disconnect the USB cable even while the printer and computer are on, but do not disconnect the USB cable in the cases described below. This could prevent the printer from operating normally. While the computer is starting up (until the desktop display appears). While the printer is printing. While you install the printer driver. To disconnect the USB cable while the computer and the printer are on, disconnect it at the computer or the USB hub. To reconnect the USB cable, wait at least 5 seconds before you connect it again. If you reconnect it immediately, the printer may not operate correctly.
Note: A USB cable is not provided with the printer. Please prepare a cable that matches the port on your computer.
Connect the USB cable to the printer first, as shown in the figure, and then to the computer.
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Note: Whenever connecting a USB cable to the printer, put the USB cable in the cable clamps as shown in the figure.
Connect a LAN cable
Connect the LAN cable to the printer, as shown in the figure, and then the computer.
Note: Please consult your network administrator when connecting to an office LAN.
Note: If a printer driver has not been installed in the computer to which you want to connect your printer, install it before connecting the USB cable or LAN cable.
Switching the Printer On and Off
Switching the Printer On
1. Turn on the power switch. When the [STATUS] lamp which has been blinking stays lit, the printer is ready for printing.
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2. The STATUS lamp stays lit.
Note: When the printer is in the sleep mode, press the power key to return the printer to Online mode. Printer will also wake up from the sleep mode automatically as soon as it starts receiving a print job.
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Switching the Printer Off
1. Press the power key for a few seconds more than one second. Power lamp blinks and the printer enters the sleep mode.
2. Turn off the power switch. If the printer is already in the sleep mode, just turn off the power switch.
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Paper Loading Procedure (Inside)
This section describes how to load paper.
1. Make sure that the Power key lamp on the operation lamp stays lit. If the printer has been turned off completely, turn on the main power switch. When the printer is in the sleep mode, press the Power key.
2. Open the ink tank door.
3. Push the upper unit release lever up to open the upper unit.
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4. Open the upper unit.
5. Press the lift button for paper tray. The paper tray moves up.
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Note: Do not touch the lifting mechanism while the paper tray is moving up/down. Your fingers could be caught in the machine and this could cause injury.
6. Draw out the paper tray slowly.
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7. Load paper in the paper tray.
Load paper with the black mark located on the tip right side of the back of the printing surface.
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8. After loading paper, push the paper tray all the way.
9. Press the lift button for paper tray to move the paper tray down.
Note: Follow the same procedure when replacing paper. When the paper tray has been set in position, the "lift" button for paper residual quantity lamp.
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10. When the paper tray has moved down completely, draw out the stacker unit, then raise the bar.
11. Pull out paper, and then place paper on the stacker unit.
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Note: When setting paper in transport area, place it against paper guides on the right side. Set paper such that it is not slackened.
Note: Largely slack paper can jam. To prevent this, pull out paper over the transport unit as straight as possible.
12. Close the upper unit and then close the ink tank door.
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Note: Close the upper unit gently to avoid catching your hands, as this may result in personal injury.
13. Paper is automatically fed to the printing position.
Note: Load paper in printer immediately after unpacking it. Paper remaining after completion of printing may be held loaded in printer or stored in the paper storage box. If printer is not used for an extended period of time, be sure to store paper in the paper storage box.
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Paper Loading Procedure (Rear)
This section describes the method for loading the paper to be fed from the rear of printer.
1. Make sure that the Power key lamp on the operation lamp stays lit. If the printer has been turned off completely, turn on the power switch. When the printer is in the sleep mode, press the Power key.
2. Open the ink tank door.
Note: If there is paper in the paper tray, remove it and then move the paper tray down.
3 Push the upper unit release lever up to open the upper unit.
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4. Open the upper unit.
5. When the paper tray has moved down completely, draw out the stacker unit, then raise the bar.
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6. Insert paper in the feeder slot provided on the back of the printer.
Note: When supplying paper from the rear of printer, place the paper storage box containing paper below Feeder Slot at the back of printer, at a height that is 100-820 mm lower than Feeder Slot, and then load paper in printer.
Note: Place the paper storage box in such a manner that paper is not fed to printer askew.
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7. Pull out paper from the paper tray.
8. Pull out paper, and then place paper on the stacker unit.
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Note: When setting paper in transport area, place it against paper guides on the right side. Set paper such that it is not slackened.
Note: Largely slack paper can jam. To prevent this, pull out paper over the transport unit as straight as possible.
9. Close the upper unit and then close the ink tank door.
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Note: Close the upper unit gently to avoid catching your hands, as this may result in personal injury.
10. Paper is automatically fed to the printing position.
Note: Load paper in printer immediately after unpacking it. Paper remaining after completion of printing may be held loaded in printer or stored in the paper storage box. If printer is not used for an extended period of time, be sure to store paper in the paper storage box.
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Replacing Ink Tanks
When the ink in an ink tank runs low, the Status Monitor displays [XXXX ink low] message to alert you that ink is about to run out. You can continue to print, and when the ink supply is exhausted, the [Out of XXXX ink] error will be displayed.
There are four colors of ink cartridges: Black (Bk), Cyan (C), Magenta (M), and Yellow (Y).
Note: To maintain print head quality, the printer stops operating before it is completely out of ink. That is, a small amount of unusable ink remains in the used ink tank. To get a good printing result, use up each ink tank within six months of first opening the package. Do not remove an ink tank unless you must replace it. This could shorten the life of the consumables. Complete the ink tank replacement procedure as quickly as possible. Do not leave the printer with ink tanks removed. An ink tank left in a high-temperature place can deform. However, there is nothing wrong with its functions. It is recommended that ink tanks be stored in a place where the temperature does not rise to extreme ranges.
Note: When a message “XXX ink low” appears, get a new ink tank as soon as possible. You cannot open the ink tank door while the printer is operating. To maintain the best printing quality, please use only Printrex® 980 ink tanks.
The positions of the ink tanks are as shown below.
The printer is designed so that ink tanks cannot be inserted in wrong ink tank slots. Do not attempt to insert ink tanks in wrong ink tank slots forcibly.
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1. Open the ink tank door.
2. Pull the lever down.
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3. Remove the empty ink tank.
Note: Do not touch the ink outlet and terminal to prevent soiling of the the surrounding work area, damage to the ink tank, and poor printing.
Note: Never apply excessive force nor drop an ink tank. Ink can stain clothing and the work area.
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4. Slowly insert a new ink tank all the way.
5. Close the ink tank lever securely.
Note: There are sharp pins in ink tank slots. Never put your fingers into this area. This could cause personal injury or damage the printer.
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6. Close the ink tank door.
Note: After installing an ink tank, do not remove it unless you must replace it. This could shorten the life of the consumables. Complete the ink tank replacement procedure as quickly as possible. Do not leave the printer with ink tanks removed. Be careful not to stain your clothes and the surrounding work area by the used ink tanks.
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Replacing the Maintenance Cartridge
When there remains no maintenance cartridge space to collect ink, an error message, “Maintenance Cartridge full,” is displayed on the status monitor, and printing stops. Replace the maintenance cartridge with a new one.
Note: For safety, keep the Maintenance Cartridge out of the reach of children. If ink is accidentally ingested, contact a physician immediately.
Note: To prevent ink from leaking from a used Maintenance Cartridge, avoid dropping the cartridge or storing it at an angle. Otherwise, ink may leak and cause stains. Ink adheres to the top of the Maintenance Cartridge after it has been used.
Handle the Maintenance Cartridge carefully during replacement. The ink may stain clothing.
1. While lifting the eject guide slightly, open the maintenance cartridge door.
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2. Draw out the maintenance cartridge slowly.
3. Take out new maintenance cartridge from a box.
4. While lifting the eject guide slightly, insert a new maintenance cartridge.
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5. While lifting the eject guide slightly, close the maintenance cartridge door.
6. Put the used maintenance cartridge in a bundled plastic bag and dispose of it.
Note: Please dispose the old maintenance cartridge according to federal, state and local laws after being packed in a bundled plastic bag and placed in the box.
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Checking the Test Prints
Make the following test prints and confirm that all the print images are correctly tuned. Should the image in each test print need to be tuned, take an adjustment procedure corresponding to each test print: Nozzle check pattern TK-GAP adjustment pattern Slant Adjustment Pattern Head Position Adjustment Pattern
Printing and Examining Nozzle Check Pattern 1) Start the PC. Note: Printer driver must be installed in the PC in advance.
2) Connect Printer to the PC using a USB cable. 3) Click [Start] > click [Devices and Printers] > right click [980] > click [Printer properties] > click [Utility] > click [Service]
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4) Open the [Test Print, Adjustment] tab of the "980 Service Utility" dialog box.
5) Click [Nozzle Check Pattern] to print the nozzle check pattern.
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6) Check the printed nozzle check pattern. If a non-discharge is detected, perform cleaning with reference to the next section “Cleaning Procedure”.
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Cleaning Procedure 1) Open the [Cleaning, User Setting] tab of the "980 Service Utility" dialog box.
2) Select Print Module to be cleaned.
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3) Perform the printhead cleaning according to the table below. Mode Time required for Description cleaning Light Cleaning About 0.5 If an ink injection problem is detected, perform minutes “Light Cleaning” first. If the problem persists even Medium About 3 minutes after “Light Cleaning” is performed several times, Cleaning perform “Medium Cleaning”. If the problem still Strong Cleaning About 7 minutes persists after “Medium Cleaning” is performed several times, perform “Strong Cleaning”.
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Printing TK-GAP Adjustment Pattern 1) Open the [Test Print, Adjustment] tab and click [Adjust TK-GAP] to display the "Print TK-GAP" dialog box.
2) Click [Print] to print the TK-GAP adjustment pattern.
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Examining and Adjusting TK-GAP 1) Observe the TK-GAP Adjustment Pattern and examine if the TK-GAP adjustment is necessary for Print Modules according to the following. Perform the adjustment, if necessary.
Find where the paper perforation is located on the TK-GAP adjustment pattern scale. If the paper perforation is at the “+2” position on the TK-GAP adjustment pattern scale, the adjustment value is “+2”.
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2) Enter the adjustment values in the TK-GAP adjustment value entry boxes in the "Print TK-GAP" dialog box.
3) After entering the TK-GAP adjustment values, click [Send] to send the adjustment values to Printer.
4) If the TK-GAP adjustment pattern is not required to print again for a review, click [NO] and proceed to the step 6).
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5) If the TK-GAP adjustment pattern is desired for reviewing, click [Yes].
6) Click [Next] to proceed to the slant adjustment.
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Printing Slant Adjustment Pattern 1) Open the [Test Print, Adjustment] tab and click [Adjust Slant] to display the "Print Head Slant" dialog box.
2) Click [Print] to print the slant adjustment pattern.
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Examining and Adjusting Slant 1) Read values at which Black lines are in line with line of each color (Cyan, Magenta, or Yellow).
When a value of A is the same as a value of B: • Example 1: When the value of C1A (+2) is the same as the value of C1B (+2), no adjustment is required for C1 (Cyan Printhead 1).
When a value of A is different from a value of B: • Example 2: When the value of Y1A (+2) is different from the value of Y1B (+3), the adjustment has to be made for Y1.
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2) Enter necessary adjustment values in the slant adjustment value entry boxes in the "Print Head Slant" dialog box.
3) After entering the slant adjustment values, click [Send] to send the adjustment values to Printer.
4)If the slant adjustment pattern is not required to print again for a review, click [NO] and proceed to the step 6).
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5) If the slant adjustment pattern is desired for reviewing, click [Yes].
6) Click [Next] to proceed to the head position adjustment.
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Printing Head Position Adjustment Pattern 1) Open the [Test Print, Adjustment] tab and click [Adjust Position] to display the "Print Head Position Adjustment" dialog box.
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2) Click [Print] to print the head position adjustment pattern.
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Examining and Adjusting Printhead Position
1) Module-to-Module Adjustment This adjustment is to align the relative print positions of 2 Print Modules to each other. The relative print positions in the feeding direction can be examined in the "KV" scale. For the example shown in the figure, the 2 elements are in line at "+2". Thus, the adjustment value is "+2". The relative print positions in the cross-feeding direction can be examined in the "KH" scale. For the example shown in the figure, the 2 elements are in line at "+2". The adjustment value is therefore "+2".
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2) Head Position Adjustment This adjustment is to align the relative color registrations in all the printheads. The relative color registrations in the feeding direction can be examined in the "xxV" scale and the ones in the cross-feeding direction can be examined in the "xxH" scale. Determine at which division of a scale, two color elements are in line for all the 12 blocks. For the example in the "M1V" block, the Magenta and Black elements meet at "+4".
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3) Enter adjustment values in the Module-to-Module adjustment value entry boxes in the "Print Head Position Adjustment" dialog box.
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4) Click [Go to Step 3].
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5) Enter the adjustment values in the Head Position Adjustment value entry boxes.
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6) Click [Go to Step 4].
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7) Enter the adjustment values in the Head Position Adjustment value entry boxes.
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8) Click [Send] to send all the adjustment values to Printer.
9) If the head position adjustment pattern is not required to print again for a review, click [NO] and proceed to step 10.
10) If the head position adjustment pattern is desired for reviewing, click [Yes].
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11)Press Power Key for at least 1 second to place Printer in the sleep mode (Power Lamp blinks), and then turn off Main Power Switch.
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Action of Relocating Printer
The Printer is filled with ink in its Ink Supply System, Imaging System and elsewhere. Implement items suggested below thoroughly and explain to customers fully to prevent ink spills in or outside Printer or to avoid unexpected failures when Printer is transported.
Caution: Do not incline Printer more than 15° degrees during relocation.
Relocating from One Place to Another on Same Floor or in Same Building Printer required to drain (suction) remaining ink in Purge Unit before moving Printer on the same floor or in the same building. Ink drainage is performed with service utility .
Ink drainage procedure 1) Connect PC to Printer, and then start service utility. 2) Open the [Cleaning,User Setting] tab, and then click [Moving the printer].
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2) When the following message is displayed, click [Yes] to drain remaining ink in Purge Unit.
Note: Ink drainage takes approximately 2 minutes. The time might be changed due to the specification change.
Long Distance Relocation Printer required to return ink from Print Module to Ink Tank and to drain (suction) remaining ink in Purge Unit before shipping Printer long distance. Ink returning and drainage is performed with service utility.
Ink returning and drainage procedure 1) Connect PC to Printer, and then start service utility. 2) Open the [Cleaning, User Setting] tab, and then click [Shipping the printer].
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3) When the following message is displayed, click [Yes] to start return ink from Print Module to Ink Tank, and wait for a while.
Note: Ink returning and drainage takes approx. 20 minutes. The time might be changed due to the specification change.
4) When the following message is displayed, remove Ink Tanks, and then close Ink Tank Door.
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5) When the following message is displayed, turn off Main Power Switch.
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Chapter 4
Printrex® 980 Specifications and Requirements
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Page 92 100-11672 - Rev D Printrex® 980 Specifications and Requirements
Printrex® 980 Specifications and Requirements
Standard Features
The following features are standard for Printrex® 980 printers:
Massively parallel bubble jet technology 8 inches per second plot speed 9.25" wide media, 8.25" (216 mm) print width Print head resolution: 1200 dots per inch horizontal, 600 dots per inch vertical No limitation on plot length, allowing plotting of continuous logs Print quality enhancement features, including: o Depth Line Accuracy, ensuring accuracy of scale o Stitching Stream Technology, to ensure no gaps in plotting even when the printer temporarily lacks data o Automatic Image Shifter, to extend print head life High capacity (240 ml) ink tanks o 25,000 standard pages at 5% coverage Four separate ink tanks for easy exchange of individual colors Automatic head cleaning cycle USB 2.0 High Speed and Gigabit Ethernet
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Physical Printer Specifications
15.5" 20.0"
19.0"
Max Dimensions W D H Dimensions in 15.5 20.0 19.0 inches
Weight: approx. 123 lbs. (56 kg)
Interface USB 2.0 High Speed and Gigabit Ethernet
Environmental Conditions The Printrex® 9800 is designed to be placed on a flat, stable surface that can support the weight of the printer (about 123 lbs. or 56 kg). Be aware that the environmental conditions of the location where you place the printer will have an effect on the printer’s performance and longevity. The printer will run its best when stored and operated in an environment that meets the temperature and humidity conditions described below.
Typical operating range: 5°C to 35°C / 50°F to 104°F
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Electrical Specifications
100 VAC - 240 VAC, 50-60 Hz 650 watts maximum
Media Specifications
Paper Paper feed method Friction feed Paper width 9.25 inches Paper thickness 0.003 - 0.0035 inches
USB Interface The USB interface is a Version 2.0 interface card is implemented through a standard Series "B" receptacle as defined in the USB Specification. The printer is self-powered and does not draw power from the standard Type B USB interface cable.
The standard USB Type B connector has the following pin functions:
Pin Signal 1 Vbus (+5 V dc) (Not used in the Printrex® 980) 2 Minus data 3 Plus data 4 Ground
Note: The standard USB interface does not have sufficient power to run the printer.
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Chapter 5
Printer Maintenance
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Page 98 100-11672 - Rev D How to Operate the Printrex® 980 Printer
Cleaning the Printer
As the printer is used, ink and paper dust will be collected inside the printer. If the interior of the printer becomes dirty, this will cause printouts to become dirty, affect print quality, or interfere with smooth paper feeding.
Clean the printer periodically to keep the printer in optimum working condition. Moisten a clean cloth in a weak solution of water and detergent, wring it out thoroughly, then use it to clean the exterior covers of the printer.
Note: Use only a slightly damp cloth, thoroughly wrung out, to clean the printer interior. Never use alcohol, thinner, benzene or any other flammable liquids. This could cause a fire or serious electrical shock.
Note: Before cleaning the printer, switch it off and disconnect the power plug from the power source. This can prevent personal injury or damage to the printer if you make a mistake during cleaning. There are four sharp pins inside the ink tank slots. Never put your fingers into this area. This could cause personal injury or damage to the printer.
1. Press the Power key for a few seconds. The Power lamp will blink, and the printer will enter sleep mode.
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2. Turn off the main power switch, and then remove the power plug from the wall outlet.
3. Open the ink tank door.
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4. Push the upper unit release lever up to open the Upper unit.
5. Open the upper unit.
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6. Wipe off ink, dust and paper dust adhered around transport and upper unit’s bottom areas (spur, roller, paper ejection slot) with a cloth dipped in water and tightly wrung out.
Note: Do not clean the printer with tissues or paper towels. Torn pieces of paper or paper dust may get inside the printer and cause malfunctions.
Note: If "Paper length error" or "Paper jam error" has occurred and an error message is continuously displayed, the paper detection area may be soiled with paper dust or the like. Clean the area with a cotton swab.
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7. Close the upper unit and then close the ink tank door.
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Clearing Paper Jams
If the paper jams while the printer is printing, the printer will stop and the Status Monitor will display a paper jam message. Follow the procedure below to remove the jammed paper.
1. Open the ink tank door, and then push the upper unit release lever up to open the upper unit.
2. Remove the paper jammed on the transport unit.
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3. Cut the paper along the perforation.
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Moving the printer
After moving the printer on the same floor or to another floor, install it properly following the procedure described below.
1. Press the Power key to place the printer in the sleep mode. If the printer is already in sleep mode, go to step 2.
2. Press the main power switch below the operation panel to turn the printer off completely.
3. Disconnect the interface cable and power cord.
4. Make sure that the upper unit is closed securely.
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5. Move the printer.
Note: To move the printer on the same floor or within the same building, the ink tanks need not be removed. If the ink tanks are removed before moving the printer, ink can leak from the needle sections in the ink tank slots, which may stain clothes and/or the surrounding work area. Always hold the printer level and carry it slowly. If ink is spilled inside the printer while moving it, this could cause a fire or serious electrical shock or damage the printer. The printer weighs about 123 pounds (57kg). Three persons are always required to move the printer. When lifting and moving the printer, they should hold the handles at the bottom so that they do not injure themselves. If they hold other parts of the printer, the printer can be damaged and/or it can drop and injure people. Do not move the printer with the upper unit, ink tank door, or maintenance cartridge door open. This can damage the printer.
6. After moving the printer to the destination, connect the power cord and then connect the interface cable.
7. Turn on the main power switch.
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8. After completion of the initial operation, the printer is ready for printing.
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Shipping the Printer
When transporting printer over a long distance, observe the following procedures:
Contact Printrex technical support for advice before you ship the printer a long distance or move the printer via car, truck or airplane. Moving the printer without proper preparation could subject it to shock and vibration, which could damage the printer and/or cause a fire. Before transporting the printer, be sure to drain the printer of ink. If ink tanks are removed before draining the printer of ink, ink leaks from the needle sections in the ink tank slots could stain your clothes and surrounding work areas. The printer weighs about 123 pounds (57kg). Three persons are always required to move the printer. When lifting and moving the printer, they should hold the handles at the bottom so that they do not injure themselves. If they hold other parts of the printer, the printer can be damaged and/or it can drop and injure people.
Note: Do not move the printer with the upper unit, ink tank door, or maintenance cartridge door open. This can damage the printer.
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Chapter 6
Troubleshooting
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Page 112 100-11672 - Rev D Appendix A: Ordering Genuine Ithaca Supplies
Initial Check Items
Checking the Installation Environment Check whether the installation place meets the following requirements: 1) The power supply voltage must be the rated voltage from -15% to +10% and the power supply frequency must be the rated frequency ±2Hz. 2) The printer must be held horizontal. 3) The ambient temperature must be held at 15-30 degrees and the humidity at 10-80%. 4) Avoid the place where both the temperature and humidity are high (near the faucet, boiler, or humidifier), the temperature is extremely low, the temperature changes greatly. Also avoid placement near fire or flame. 5) Avoid dusty locations. 6) Avoid the place exposed to direct sunlight. If it is inevitable to install the printer in such a place, instruct the customer to hang curtains. 7) The room must be well-ventilated.
Checking the Paper 1) Check whether dedicated paper is used. 2) Check whether the paper is moist. Unpack new paper, load it in the printer, and check for printing. 3) Check whether the paper is curled.
Checking Settings Check whether the settings made for the printer are suitable for the paper used and other requirements, specifically, in terms of the following: 1) Paper setting Paper size (height and width) 2) Printing condition Number of prints 3) Interface setting USB 2.0 High Speed Function (1ch) Giga Bit Ether Net 4) Saving of set conditions Check whether settings have been saved properly.
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Procedures for Operation Failure
Paper dust falling from the paper pass on the reflecting plate may reflect the light to the receiving of Rear Feeder Sensor and/or Trailing Edge Sensor. Those reflecting plates need to be cleaned.
Rear Feeder Sensor Cleaning 1) Remove Right Cover.("Removing Right Cover" section) 2) Remove Left Cover.("Removing Left Cover" section) 3) Remove Rear Lower Cover.("Removing Rear Lower Cover" section) 4) Remove Rear Feeder Sensor. • 1 Screw • 1 Clamp
5) Wipe reflecting plate with the cotton swab.
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Trailing Edge Sensor Cleaning 1) Open Upper Unit. 2) Wipe reflecting plate with a cotton swab.
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Image Defect Recovery
Samples of image defects that can be detected through test printing are described below. When an image defect is found, carry out test printing to determine the image defect type, and then perform an appropriate procedure.
Vertical White Streak (Non-Discharge) This is a state in which ink drops cannot be discharged from Printhead nozzles due to dust, bubbles, thickened ink, wetting, etc. around Printhead nozzle.
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Faint Image (Distortion) This is a state in which ink drops cannot be discharged from Printhead nozzles due to dust, bubbles, thickened ink, wetting, etc. around Printhead nozzle, or a state in which a condensed ink film is formed on the surfaces of Printhead nozzles, and as a result ink drops are not ejected.
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Void This is a state in which a void is generated due to defective parts of Printhead, Flexible Cable, PCB, etc. or a bad connection.
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Abnormal Discharge This is a state in which ink is ejected to an area having no image data due to defective parts of the Printhead, Flexible Cable, PCB, etc. or a bad connection.
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Uneven Image (Cross Feeding Direction) This is a state in which stripes differing in thickness are generated in the longitudinal direction of the Printhead.
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Uneven Image (Feeding Direction) This is a state in which stripes differing in thickness are generated in the transport direction.
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Relative Misregistration in Colors in X or Y Direction This is a state in which registration positions of individual colors are deviated, and as a result colors look shifted.
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Misregistration (Leading edge and side edge) Print image coordinate is not aligned with the paper. The following sample shows misregistration in the side edge.
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Blank Image This is a state in which the print sheet is ejected with no image printed on it.
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Paper Skew This is a state in which an image is printed on a skew in relation to the left and right edges of the print sheet.
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Spur Marks (White Dotted Lines) This is a state in which pressed Spur marks are made on the print sheet.
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Ink Smearing (Due to Printhead Crash) This is a state in which the print sheet touches the Printhead and is stained with ink.
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Spur Marks (Dotted Lines) This is a state in which ink is transferred to Spur or Spur cleaner due to ink dripping, fixing error, etc. and as a result Spur ink marks are made on the print sheet.
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Ink Adhesion (Ink Dripping) This is a state in which ink collected in Printhead or Purge Unit drips off to transport area, and as a result ink adheres to the front/back surface of the print sheet.
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Defect Recovery Procedures
Vertical White Streak or Faint Image Cause Procedure Check Item Action Ink Supply 1 Carry out Light Cleaning, Medium End System Cleaning, and Strong Cleaning 2 or 3 times for each cleaning, and then check that the defect has been recovered. Ink Supply 2 Carry out Ink Loading, and then check End System that the defect has been recovered Printhead 3 Carry out Printhead face cleaning, and End then check that the defect has been recovered. Purge Unit 4 Blade, cap, or cap base is contaminated Replace Purge with dust or foreign matter, or it is Unit. scratched or deformed. Printhead 5 Replace Printhead, and then check that End the defect has been recovered. Print Module 6 Replace Print Module, and then check End that the defect has been recovered. Printer 7 Replace Printer Controller PCB, and then End Controller check that the defect has been PCB recovered.
Void or Abnormal Discharge (Test Printing Result: NG) Cause Procedure Check Item Action Connection of 1 Proceed reconnection recovery *1, and End Printhead to then check that the defect has been Printhead recovered. Relay PCB Flexible 2 The connector of Flexible Cable is not Connect it Cable connected securely. properly. 3 Flexible Cable has a defect such as Replace disconnection, crack, or ink adhesion. Flexible Cable Printhead 4 Replace Printhead Relay PCB, and then End Relay PCB check that the defect has been recovered. Printhead 5 Replace Printhead, and then check that End the defect has been recovered. Printer 6 Replace Printer Controller PCB, and then End Controller check that the defect has been PCB recovered. Print Module 7 Replace Print Module, and then check End that the defect has been recovered.
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*1 Reconnection Recovery Procedure: 1) Service Utility > Troubleshooting 2) Choose Print Module #1 and/or #2 3) Click "Head Install Position"
4) Turn off the power. 5) Remove covers. 6) Rotate up Upper Printhead Release Lever until it stops. 7) Rotate down Upper Printhead Release Lever until it stops.
8) Attach covers. 9) Turn on the power.
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Void or Abnormal Discharge (Test Printing Result: OK) Cause Procedure Check Item Action Interface 1 Interface Cable is not connected Connect it Cable securely. properly. 2 The cable has a defect such as Replace the disconnection or crack. cable. Printer Driver 3 Any setting or stored print data is Correct the erroneous. setting or print data. 4 Reinstall printer driver, and then check End that the defect has been recovered. Printer 5 Replace Printer Controller PCB, and then End Controller check that the defect has been PCB recovered..
Uneven Image (Cross Feeding Direction) Cause Procedure Check Item Action Ink Supply 1 Carry out Light Cleaning, Medium End System Cleaning, and Strong Cleaning 2 or 3 times for each cleaning, and then check that the defect has been recovered. Printhead 2 Replace Printhead, and then check that End the defect has been recovered. Printer 3 Replace Printer Controller PCB, and then End Controller check that the defect has been PCB recovered. Print Module 4 Replace Print Module, and then check End that the defect has been recovered.
Uneven Image (Feeding Direction) Cause Procedure Check Item Action Registration 1 Carry out registration adjustment, and End Adjustment then check that the defect has been recovered. Printhead 2 Printhead Unit is not assembled Reassemble it properly. properly 3 Unit is not installed properly. Reinstall it properly Pinch Roller 4 Unit is not installed properly. Reinstall it Unit or Spur properly Unit 5 Pinch Roller or Spur does not rotate Replace Pinch smoothly. Roller Unit or Spur Unit Transport 6 Transport Belt is not located at the Move Transport Unit correct position. Belt back to the correct position. 7 Replace Transport Motor, and then End check that the defect has been recovered.
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Cause Procedure Check Item Action 8 Replace Transport Unit, and then check End that the defect has been recovered. Printhead 9 Replace Printhead, and then check that End the defect has been recovered. Printer 10 Replace Printer Controller PCB, and End Controller then check that the defect has been PCB recovered. Print Module 11 Replace Print Module, and then check End that the defect has been recovered.
Relative Misregistration in Colors in X or Y Direction Cause Procedure Check Item Action Registration 1 Carry out registration adjustment, and End Adjustment then check that the defect has been recovered. Printhead 2 Printhead Unit is not assembled Reassemble it properly. properly 3 Unit is not installed properly. Reinstall it properly Pinch Roller 4 Unit is not installed properly. Reinstall it Unit or Spur properly Unit 5 Pinch Roller or Spur does not rotate Replace Pinch smoothly. Roller Unit or Spur Unit Transport 6 Transport Belt is not located at the Move Transport Unit correct position. Belt back to the correct position. 7 Replace Transport Motor, and then End check that the defect has been recovered. 8 Replace Transport Unit, and then check End that the defect has been recovered. Printhead 9 Replace Printhead, and then check that End the defect has been recovered. Printer 10 Replace Printer Controller PCB, and End Controller then check that the defect has been PCB recovered. Print Module 11 Replace Print Module, and then check End that the defect has been recovered.
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Misregistration (Leading edge and side edge) Cause Procedure Check Item Action Paper 1 Dedicated paper is not used. Replace with dedicated paper. 2 Paper is not loaded properly. Load paper properly. Paper Setup 3 The type and size of paper used are not Properly set the set properly. type and size of paper used. Margin Setup 4 Margins are not set to appropriate Set margins to values. appropriate values. Inter-label 5 The inter-label gap or TOF mark width is Set the inter- Gap and TOF not set to a value suitable for paper label gap or Mark Setup used. TOF mark width to a value suitable for paper used. Image 6 Carry out image position adjustment, End Position and then check that the defect has been Adjustment recovered. TOF Sensor 7 TOF Sensor is contaminated with paper, Clean TOF dust, etc. Sensor. 8 TOF Sensor is not operating properly. Replace TOF Sensor.
Paper Skew Cause Procedure Check Item Action Paper 1 Paper is not loaded properly. Load paper properly. Roll Drive 2 Roll Drive Unit is not installed properly. Reinstall it Unit properly. Guide Unit 3 Guide Unit is not installed properly. Reinstall it properly. Pinch Roller 4 The unit is not installed properly. Reinstall it Unit or Spur properly. Unit 5 Pinch Roller or Spur does not rotate Replace Pinch smoothly. Roller Unit or Spur Unit. Transport 6 Transport Belt is not located at the Move Transport Unit correct position Belt back to the correct position. Roll Drive 7 Replace Roll Drive Unit, and then check End Unit that the defect has been recovered. Guide Unit 8 Replace Guide Unit, and then check that End the defect has been recovered. Transport 9 Replace Transport Unit, and then check End Unit that the defect has been recovered.
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Spur Marks (White Dotted Lines) Cause Procedure Check Item Action Paper 1 Dedicated paper is not used. Replace with dedicated paper. Spur Unit 2 The unit is not installed properly. Reinstall it properly. 3 Spur does not rotate smoothly. Replace Spur Unit. Transport 4 Transport Belt is not located at the Move Transport Unit correct position. Belt back to the correct position. 5 Replace Transport Unit, and then check End that the defect has been recovered.
Ink Smearing (Due to Printhead Crash) Cause Procedure Check Item Action Paper 1 Paper leading edge is folded or curled. Correct the fold or curl. Pinch Roller 2 The unit is not installed properly. Reinstall it Unit or Spur properly. Unit 3 Pinch Roller or Spur does not rotate Replace Pinch smoothly. Roller Unit or Spur Unit. Setup 4 The Printhead height adjustment value Set Printhead and Paper Suction Fan adjustment value height are not set. adjustment value and Paper Suction Fan adjustment value. Ink Supply 5 Even when Medium Cleaning is carried After replacing System out, waste ink is not sucked from Purge Pump Unit, Unit. carry out Medium Cleaning. Purge Unit 6 Blade, Cap, or Cap Base is deformed. After replacing Purge Unit, carry out Light Cleaning, Medium Cleaning, and Strong Cleaning. Printhead 7 Replace Printhead, and then check that End. the defect has been recovered. Print Module 8 Print Module is not installed properly. End.
9 Replace Print Module, and then check End. that the defect has been recovered.
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Spur Marks (Dotted Lines) Cause Procedure Check Item Action Paper 1 Dedicated paper is not used. Replace with dedicated paper. Spur Unit 2 Clean Spur and Spur Cleaner, and then End. check that the defect has been recovered. 3 Spur does not rotate smoothly. Replace Spur Unit.
Ink Adhesion (Ink Dripping). Cause Procedure Check Item Action Print Module 1 Print Module is not installed properly. End.
Ink Supply 2 Even when Medium Cleaning is carried After replacing System out, waste ink is not sucked from Purge Pump Unit, Unit. carry out Medium Cleaning. Purge Unit 3 Blade, Cap, or Cap Base is deformed. After replacing Purge Unit, carry out Light Cleaning, Medium Cleaning, and Strong Cleaning. Printhead 4 Replace Printhead, and then check that End. the defect has been recovered. Print Module 5 Replace Print Module, and then check End. that the defect has been recovered.
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Adjustment
Adjustment When Replacing Parts This section describes the works to be carried out, as an after-sale service, after parts replacement.
Target Parts Adjustment Item Reference section in manual Print Module Print Modules in "Work at Print Module Replacement" place Input of various "Print Module Replacement Procedure" adjustment values (*1) (Indicated on labels) Head position (*2) "Head Position Adjustment" Printhead Head position (*2) "Head Position Adjustment" Purge Unit Blade position "Blade Position Adjustment" Input of Purge Unit "Consumable Parts Replacement wipe position Procedure" (Indicated on label) Transport Unit Pinch Roller position "Pinch Roller Position Adjustment" Head position (*2) "Head Position Adjustment" Backfeed gap "Backfeed Gap Adjustment" Rack Unit Rack position "Work at Rack Unit Replacement"
Lift Unit / Rear Rear Feeder sensor "Rear Feeder Sensor Adjustment" Feeder sensor Stacker Rail / Front Tray Unit "Work at Stacker Rail and/or Front Tray Front Tray Unit Replacement" Unit Printer In the case data can "• In the case data can be retrieved from Controller be retrieved (Send Printer Controller PCB to PC." PCB the data to Printer ) In the case data can "• In the case data cannot be retrieved be retrieved (serial from Printer Controller PCB to PC." number, time, various adjustment values (*1), Rear Feeder Sensor, ink eject power, Printhead position, backfeed gap) DC Power Ink eject power "DC Power Supply Unit Replacement Supply PCB Procedure"
(*1) Printhead wipe position, Printhead capping position, Printhead print position, and Purge Unit wipe position (*2) T-K gap, slant, and Head position (*3) Use adjustment tool (supplied with service parts).
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Head Position Adjustment This section describes the works to be carried out when adjusting the basic Head position. Item Standard Reference Value T-K gap 0.5±1.0mm "Head Position Adjustment" adjustment Head position ±100μm "Head Position Adjustment" adjustment
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Print Module Replacement
Note: Print Module adjustment procedure must be operate on a flat table. Gap between Print Module and the table must be less than 0.5mm.
1) Attach Print Module Joint Plate 1 to Print Module 2 (when replacing Print Module 2). • 2 screws
2) Prefix Print Modules 1 and 2, not tighten fully. • 6 screws
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3) Adjust Print Modules in place.
Adjustment 1: 1) Place two wrenches in a L-shape to adjust the horizontal position. Place the ruler against the end face of Print Module.
2) Tighten the screws to fix Print Module Joint Plate 1. • 2 screws
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Adjustment 2: 1) Place a wrench and Print Module Height Fixture B between Print Modules 1 and 2..
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2) Secure Print Modules 1 and 2. • 4 screws
3) Attach Print Module Height Fixture B. • 2 screws
Note: Do not rotate red screw. When attaching Print Module Height Fixture B, place it against the table, and then secure it using the screws.
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4) Attach Print Module Top Plate. • 10 screws
Adjustment Value Input 1) Input adjustment Values. ("Print Module Replacement Procedure" section)
Head Position Adjustment 1) Adjust Head position.("Head Position Adjustment" section)
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Work at Printhead Replacement Head Position Adjustment 1) Adjust Head position. ("Head Position Adjustment" section)
Work at Purge Unit Replacement Blade Position Adjustment 1) Loosen the screw by 1 turn.
2) Set the key pins on holder of Blade with Blade Adjustment Tool. Set Blade Adjustment Tool in Print Module.
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3) Tighten the screw.
4) Remove Blade Adjustment Tool.
● Purge Unit Wipe Position Adjustment 1) Enter "Rec wipe P number" that was noted before install the new Purge Unit to "Purge Unit wipe position" using service utility after turning Main Power Switch on. ("Consumable Parts Replacement Procedure" section.)
Work at Transport Unit Replacement Pinch Roller Position Adjustment 1) Print backfeed pattern. ("Backfeed Gap Adjustment"(page 5-92).) 2) Observe the backfeed pattern and examine if Pinch Roller adjustment is necessary according to the following. Perform the adjustment, if necessary.
Examination Procedure: If the gray areas of backfeed pattern does not have difference in vertical line and does not have overlap, adjustment is not necessary. If the second page shifts to right, shift the plate of Pinch Roller to "A" direction. If the second page shifts to left, shift the plate of Pinch Roller to "B" direction. Go to the
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If the gray areas of backfeed pattern have overlapped at right side, shift the plate to "A" direction. If the gray areas of backfeed pattern have overlapped at left side, shift the plate to "B" direction. Go to the
Adjustment Procedure: 1) Remove Top Cover and insert the screwdriver to the hole.
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2) Loosen the screw.
Note: Loosen the screw that located at center only. Screws at both side support the plate of Pinch Roller.
3) Shift the plate of Pinch Roller all the way and tighten the screw.
Head Position Adjustment 1) Adjust Head position. ("Head Position Adjustment" section.)
Back Feed Gap Adjustment 1) Adjust backfeed gap. ("Backfeed Gap Adjustment" section.)
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Work at Rack Unit Replacement 1) Adjust Rack Unit at same position as noted number that was noted when Rack Unit was removed, and then tighten screws.
Rear Feeder Sensor Adjustment 1) Insert paper in the feeder slot provided on the back of Printer more than 1 sheet to cover Rear Feeder Sensor.
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2) Connect PC to Printer, and then start service utility. Open [Parts Replacement] tab, and then click [Adjust] to adjust Rear Feeder Sensor.
3) Confirm that Rear Feeder Sensor is "ON".
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4) Remove the paper from feeder slot provided on the back of Printer, and then confirm that Rear Feeder Sensor is "OFF".
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Work at Stacker Rail and/or Front Tray Unit Replacement 1) Prefix Front Tray Unit using screws. • 2 screws
2) Draw out Stacker Rail Until it stops, and then put a bundle of fanfold paper on Front Tray.
3) Set Front Tray with the paper edge.
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4) Remove the paper from Front Tray Unit.
5) Tighten the screws to secure Front Tray Unit that was prefixed in step 1).
Work at Printer Controller PCB Replacement
Before Printer Controller PCB Replacement: 1) Connect PC to Printer, and then start service utility. 2) Retrieve the date from Printer Controller PCB to PC. ("Printer Controller PCB Replacement Procedure" section)
After Printer Controller PCB Replacement: • In the case data can be retrieved from Printer Controller PCB to PC. 3) Send the data from PC to Printer Controller PCB. ("Printer Controller PCB Replacement Procedure" section) • In the case data can not be retrieved from Printer Controller PCB to PC. 4) Record 4 adjustment values in the labels on Print Module and Purge Unit. See the following illustrations.
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5) Input Printer serial number. ("Printer Controller PCB Replacement Procedure" section) 6) Set time. ("Time Setting" section) 7) Input adjustment values . ("Print Module Replacement Procedure" section) 8) Adjust Rear Feeder Sensor. ("Rear Feeder Sensor Adjustment" section) 9) Adjust ink eject power. ("DC Power Supply Unit Replacement Procedure" section) 10) Adjust Printhead position. ("Head Position Adjustment" section) 11) Adjust backfeed gap. ("Backfeed Gap Adjustment" section)
Work at DC Power Supply PCB Unit Replacement 1) Adjust ink eject power. ("DC Power Supply Unit Replacement Procedure" section)
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Head Position Adjustment
TK-GAP Adjustment Printing TK-GAP Adjustment Pattern 1) Connect PC to Printer, and then start service utility. Open the [Test Print, Adjustment] tab and click [Adjust TK-GAP] to display the "Print TK-GAP" dialog box.
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2) Click [Print] to print the TK-GAP adjustment pattern.
Examining and Adjusting TK-GAP 1) Observe the TK-GAP Adjustment Pattern and examine if the TK-GAP adjustment is necessary for Print Modules according to the following. Perform the adjustment, if necessary.
Find where the paper perforation is located on the TK-GAP adjustment pattern scale.
If the paper perforation is at the “+2” position on the TK-GAP adjustment pattern scale, the adjustment value is “+2”.
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2) Enter the adjustment values in the TK-GAP adjustment value entry boxes in the "Print TK-GAP" dialog box.
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3) After entering the TK-GAP adjustment values, click [Send] to send the adjustment values to Printer.
4) If the TK-GAP adjustment pattern is not required to print again for a review, click [No] and proceed to step 6).
5) If you wish to review the TK-GAP adjustment pattern, click [Yes].
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6) Click [Next] to proceed to the slant adjustment.
Slant Adjustment Printing Slant Adjustment Pattern 1) Connect PC to Printer, and then start service utility. Open the [Test Print, Adjustment] tab and click [Adjust Slant] to display the "Print Head Slant" dialog box.
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2) Click [Print] to print the slant adjustment pattern.
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● Examining and Adjusting Slant 1) Read values at which Black lines are in line with line of each color (Cyan, Magenta, or Yellow).
When a value of A is the same as a value of B: • Example 1: When the value of C1A (+2) is the same as the value of C1B (+2), no adjustment is required for C1 (Cyan Printhead 1).
When a value of A is different from a value of B: • Example 2: When the value of Y1A (+2) is different from the value of Y1B (+3), the adjustment has to be made for Y1.
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2) Enter necessary adjustment values in the slant adjustment value entry boxes in the "Print Head Slant" dialog box.
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3) After entering the slant adjustment values, click [Send] to send the adjustment values to Printer.
4)If the slant adjustment pattern is not required to print again for a review, click [No] and proceed to step 6).
5) If you wish to review the slant adjustment pattern, click [Yes].
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6) Click [Next] to proceed to the head position adjustment.
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Head Position Adjustment Printing Head Position Adjustment Pattern 1) Connect PC to Printer, and then start service utility. Open the [Test Print, Adjustment] tab and click [Adjust Position] to display the "Print Head Position Adjustment" dialog box.
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2) Click [Print] to print the head position adjustment pattern.
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Examining and Adjusting Printhead Position 1) Module-to-Module Adjustment This adjustment is to align the relative print positions of 2 Print Modules to each other. The relative print positions in the feeding direction can be examined in the "KV" scale. For the example shown in the figure, the 2 elements are in line at "+2". Thus, the adjustment value is "+2". The relative print positions in the cross-feeding direction can be examined in the "KH" scale. For the example shown in the figure, the 2 elements are in line at "+2". The adjustment value is therefore "+2".
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2) Head Position Adjustment This adjustment is to align the relative color registrations in all Printheads. The relative color registrations in the feeding direction can be examined in the "xxV" scale and the ones in the cross-feeding direction can be examined in the "xxH" scale. Determine at which division of a scale, two color elements are in line for all the 12 blocks. For the example in the "M1V" block, the Magenta and Black elements meet at "+4".
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3) Enter adjustment values in the Module-to-Module adjustment value entry boxes in the "Print Head Position Adjustment" dialog box.
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4) Click [Go to Step 3].
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5) Enter the adjustment values in the Head Position Adjustment value entry boxes.
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6) Click [Go to Step 4].
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7) Enter the adjustment values in the Head Position Adjustment value entry boxes.
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8) Click [Send] to send all the adjustment values to Printer.
9) If the head position adjustment pattern is not required to print again for a review, click [No] and proceed to step 10.
10) If you wish to review the head position adjustment pattern, click [Yes].
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Backfeed Gap Adjustment Printing Backfeed Pattern 1) Connect PC to Printer, and then start service utility. Open the [Test Print, Adjustment] tab and click [Print] to print the backfeed pattern.
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Examining and Adjusting Backfeed Gap 1) Observe the backfeed pattern and examine if the backfeed gap adjustment is necessary . Perform the adjustment, if necessary. • If the gray areas of the left and the right end have backfeed gaps more than 0.3mm, press the "fill gap" button.
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If the gray areas of the left and the right end have overlaps and darken, press the "reduce overlap" button.
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If the gray areas of the left and the right end have gap and/or overlap less than 0.3mm, adjustment is not required.
2) Click [Send] to send the adjustment values to Printer.
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3) If the backfeed pattern is not required to print again for a review, click [No]
4) If you wish to review the backfeed pattern, click [Yes] and go to step 1).
Head Position Fine Adjustment
Printing Head Position Fine Adjustment Pattern: 1) Connect PC to Printer, and then start service utility. Open the [Head Position Fine Adjustment] tab and click [Print] to print Head Position Fine Adjustment Pattern.
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Examining and Adjusting Printhead Position: 1) Observe the TK-GAP Fine Adjustment Pattern and examine if the TK-GAP adjustment is necessary for Print Modules according to the following. Perform the adjustment, if necessary.
. Find where the paper perforation is located on the TK-GAP Fine Adjustment Pattern scale. If the paper perforation is at the “+1” position on the TK-GAP Fine Adjustment pattern scale, the adjustment value is “+1”.
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2) Enter the adjustment values in the TK-GAP adjustment value entry boxes.
3) Read numerical values of the lines which connected smoothly to magenta line for all the 54 sections (from 1M1 to 2Y9). For example, in the "1M1" section, the Magenta and Black elements meet at "-8".
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4) Find the minimum and maximum numerical values of Black line for each Print Module 1 and Print Module 2. For example, minimum numerical value of Print Module 1 is "-8", maximum numerical value of Print Module is "+4"
5) Enter the minimum and maximum numerical values in the entry boxes.
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6) Click [Go to Step 4]
7) Find minimum and maximum numerical values of Cyan and Yellow lines for each Print Module 1 and Print Module 2, and then enter the numerical values in the entry boxes.
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8) Click [Send] to send data to Printer.
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Error Codes
This section describes error codes indicated in the case printer has an error. There are 3 categories of error codes.
Type of code Contents Service Call Recovery operation is restart only without error cancellation. Error (Fatal Printer stops action automatically and proceed shut down operation. error) Printer records some of errors occurred, error cancellation by customer engineer can recover the printer. Operator Call Operator call errors are errors that are recovered by error Error cancellation. Printer stops or interrupts printing operation when operator call error occurs. Printing operation starts automatically after the factor of the error is excluded. Warning Warning indicates that printer needs to be some operation even though printing. Using printer continually with warning may cause of operator call error.
Service Call Error(Fatal Error) "Service call error" refers to an error that cannot be corrected. The printer automatically stops operating and performs a shut-down process.
Code Detail Code Item Description 01: Printer Controller PCB Error 01 01 Condition Flash ROM error Detected Action 1. Rewrite the firmware. 2. Replace Printer Controller PCB. 01 02 Condition SDRAM error Detected Action Replace Printer Controller PCB. 01 03 Condition VRAM error Detected Action Replace Printer Controller PCB. 01 04 Condition AD error Detected Action 1. Replace DC Power PCB Unit. 2. Replace Printer Controller PCB. 01 05 Condition Sensor 3.3V was not turned OFF correctly. Detected Action 1. Replace Printer Controller PCB. If the error persists even after sensor harness connector has been disconnected on Printer Controller PCB side, Printer Controller PCB is defective.
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Code Detail Code Item Description 2. Replace Encoder Sensor. 3. Replace Operation Panel PCB. 4. Replace DC Power PCB Unit. 01 07 Condition Motor 24V was not turned OFF correctly Detected Action 1. Replace DC Power PCB Unit. 2. Replace Printer Controller PCB. 01 08 Condition Printhead 5V was not turned OFF correctly Detected Action 1. Replace DC Power PCB Unit. 2. Replace Printer Controller PCB. 01 09 Condition Printhead 24V was not turned OFF correctly Detected Action 1. Replace DC Power PCB Unit. 2. Replace Printer Controller PCB. 01 0A Condition VHTM of the fuse to be blown Detected Action 1. Replace DC Power PCB Unit. 2. Replace Printer Controller PCB. 01 Remarks For Detail Codes 05 to 09, the occurrence of the error is stored in memory, so the same error will recur next time Printer starts. To clear the error, (Service Utility > Parts Replacement > Release the Error) and then restart Printer. 02: Power Supply Error 02 11 Condition Printer Controller PCB 3.3V was not turned ON Detected correctly. Action Replace DC Power PCB Unit. 02 13 Condition Motor 24V was not turned ON correctly Detected Action Replace DC Power PCB Unit. 02 14 Condition Printhead 5V was not turned ONcorrectly Detected Action Replace DC Power PCB Unit. 02 15 Condition Printhead 24V was not turned ON correctly Detected Action Replace DC Power PCB Unit. 02 Remarks For Detail Codes 11 to 15, the occurrence of the error is stored in memory, so the same error will recur next time Printer starts. To clear the error, (Service Utility > Parts Replacement > Release the Error) and then restart Printer. 05: Printhead Position Error
05 20(MODULE1) Condition Printhead position error A0(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module.
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Code Detail Code Item Description 05 40(MODULE1) Condition Printhead position error C0(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 21(MODULE1) Condition Printhead position error A1(MODULE2) Detected Action Check Printhead Lifter part movement. 05 41(MODULE1) Condition Printhead position error C1(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 22(MODULE1) Condition Printhead position error A2(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 42(MODULE1) Condition Printhead position error C2(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 62(MODULE1) Condition Printhead position error E2(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 23(MODULE1) Condition Printhead position error A3(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 43(MODULE1) Condition Printhead position error C3(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 63(MODULE1) Condition Printhead position error E3(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 25(MODULE1) Condition Printhead position error A5(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 45(MODULE1) Condition Printhead position error C5(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB.
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Code Detail Code Item Description 05 65(MODULE1) Condition Printhead position error E5(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 26(MODULE1) Condition Printhead position error A6(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 46(MODULE1) Condition Printhead position error C6(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 66(MODULE1) Condition Printhead position error E6(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 27(MODULE1) Condition Printhead position error A7(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 47(MODULE1) Condition Printhead position error C7(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 67(MODULE1) Condition Printhead position error E7(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 29(MODULE1) Condition Printhead position error A9(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 49(MODULE1) Condition Printhead position error C9(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 69(MODULE1) Condition Printhead position error E9(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 2A(MODULE1) Condition Printhead position error AA(MODULE2) Detected
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Code Detail Code Item Description Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 4A(MODULE1) Condition Printhead position error CA(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 6A(MODULE1) Condition Printhead position error EA(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 2B(MODULE1) Condition Printhead position error AB(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 4B(MODULE1) Condition Printhead position error CB(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 6B(MODULE1) Condition Printhead position error EB(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 2C(MODULE1) Condition Printhead position error AC(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 4C(MODULE1) Condition Printhead position error CC(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 6C(MODULE1) Condition Printhead position error EC(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 2D(MODULE1) Condition Printhead position error AD(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 4D(MODULE1) Condition Printhead position error CD(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB.
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Code Detail Code Item Description 05 6D(MODULE1) Condition Printhead position error ED(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 2E(MODULE1) Condition Printhead position error AE(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 4E(MODULE1) Condition Printhead position error CE(MODULE2) Detected Action 1. Close Lower Printhead Release Lever. 2. Check Printhead Lifter part movement. 3. Replace Print Module. 4. Replace Printer Controller PCB. 05 2F(MODULE1) Condition Printhead position error AF(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 4F(MODULE1) Condition Printhead position error CF(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB. 05 6F(MODULE1) Condition Printhead position error EF(MODULE2) Detected Action 1. Close Lower Printhead Release Lever. 2. Check Printhead Lifter part movement. 3. Replace Print Module. 4. Replace Printer Controller PCB. 05 3D(MODULE1) Condition Printhead position error BD(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 05 3E(MODULE1) Condition Printhead position error BE(MODULE2) Detected Action Check Printhead Lifter part movement. 05 3E(MODULE1) Condition Printhead position error BE(MODULE2) Detected Action Check Printhead Lifter part movement. 05 5E(MODULE1) Condition Printhead position error DE(MODULE2) Detected Action 1. Check Printhead Lifter part movement. 2. Replace Print Module. 3. Replace Printer Controller PCB 06: Purge Unit Position Error 06 20(MODULE1) Condition Purge Unit position error A0(MODULE2) Detected
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Code Detail Code Item Description Action 1. Check Purge Unit movement. 2. Replace Purge Position Sensor. 06 40(MODULE1) Condition Purge Unit was not installed correctly C0(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Check Purge Position Sensor connection. 3. Check Purge Motor connector connection. 4. Replace Purge Position Sensor. 5. Replace Purge Motor. 6. Replace Purge Unit. 7. Replace Printer Controller PCB. 06 21(MODULE1) Condition Purge Unit position error A1(MODULE2) Detected Action Replace Purge Position Sensor. 06 41(MODULE1) Condition Purge Unit position error C1(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Check Purge Position Sensor connection. 3. Check Purge Motor connector connection. 4. Replace Purge Position Sensor. 5. Replace Purge Motor. 6. Replace Purge Unit. 7. Replace Printer Controller PCB. 06 23(MODULE1) Condition Purge Unit position error A3(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Check Purge Position Sensor connection. 06 43(MODULE1) Condition Purge Unit position error C3(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Motor. 3. Replace Purge Unit. 4. Replace Printer Controller PCB. 06 63(MODULE1) Condition Purge Unit position error E3(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Position Sensor. 3. Replace Purge Motor. 4. Replace Purge Unit. 5. Replace Printer Controller PCB. 06 24(MODULE1) Condition Purge Unit position error (MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Position Sensor. 06 44(MODULE1) Condition Purge Unit position error C4(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Motor. 3. Replace Purge Unit. 4. Replace Printer Controller PCB.
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Code Detail Code Item Description 06 64(MODULE1) Condition Purge Unit position error E4(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Position Sensor. 3. Replace Purge Motor. 4. Replace Purge Unit. 5. Replace Printer Controller PCB. 06 27(MODULE1) Condition Purge Unit position error A7(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Position Sensor. 06 47(MODULE1) Condition Purge Unit position error C7(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Motor. 3. Replace Purge Unit. 4. Replace Printer Controller PCB. 06 57(MODULE1) Condition Purge Unit position error E7(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Position Sensor. 3. Replace Purge Motor. 4. Replace Purge Unit. 5. Replace Printer Controller PCB. 06 28(MODULE1) Condition Purge Unit position error A8(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Position Sensor. 06 48(MODULE1) Condition Purge Unit position error C8(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Motor. 3. Replace Purge Unit. 4. Replace Printer Controller PCB. 06 68(MODULE1) Condition Purge Unit position error E8(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Position Sensor. 3. Replace Purge Motor. 4. Replace Purge Unit. 5. Replace Printer Controller PCB. 06 2A(MODULE1) Condition Purge Unit position error (MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Position Sensor. 06 49(MODULE1) Condition Purge Unit position error C9(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Motor. 3. Replace Purge Unit.
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Code Detail Code Item Description 4. Replace Printer Controller PCB. 06 69(MODULE1) Condition Purge Unit position error E9(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Position Sensor. 3. Replace Purge Motor. 4. Replace Purge Unit. 5. Replace Printer Controller PCB. 06 3D(MODULE1) Condition Purge Unit position error BD(MODULE2) Detected Action Check Purge Unit movement. 06 3E(MODULE1) Condition Purge Unit position error BE(MODULE2) Detected Action Check Purge Unit movement. 06 5E(MODULE1) Condition Purge Unit position error DE(MODULE2) Detected Action 1. Check Purge Unit movement. 2. Replace Purge Position Sensor. 3. Replace Purge Motor. 4. Replace Purge Unit. 5. Replace Printer Controller PCB. 07: Supply Valve Error 07 20(MODULE1) Condition Supply Valve error A0(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 21(MODULE1) Condition Supply Valve error A1(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 31(MODULE1) Condition Supply Valve error B1(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 71(MODULE1) Condition Supply Valve error F1(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 22(MODULE1) Condition Supply Valve error A2(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 32(MODULE1) Condition Supply Valve error B2(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 73(MODULE1) Condition Supply Valve error F2(MODULE2) Detected
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Code Detail Code Item Description Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 23(MODULE1) Condition Supply Valve error A3(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 33(MODULE1) Condition Supply Valve error B3(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 73(MODULE1) Condition Supply Valve error F3(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 24(MODULE1) Condition Supply Valve error A4(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 34(MODULE1) Condition Supply Valve error B4(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 74(MODULE1) Condition Supply Valve error F4(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 25(MODULE1) Condition Supply Valve error A5(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 35(MODULE1) Condition Supply Valve error B5(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 75(MODULE1) Condition Supply Valve error F5(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 26(MODULE1) Condition Supply Valve error A6(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 36(MODULE1) Condition Supply Valve error B6(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 76(MODULE1) Condition Supply Valve error F6(MODULE2) Detected
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Code Detail Code Item Description Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 27(MODULE1) Condition Supply Valve error A7(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 77(MODULE1) Condition Supply Valve error F7(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 29(MODULE1) Condition Supply Valve error (MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 07 79(MODULE1) Condition Supply Valve error F9(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08: Bubble Removing Valve Error 08 20(MODULE1) Condition Bubble Removing Valve error A0(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 21(MODULE1) Condition Bubble Removing Valve error A1(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 31(MODULE1) Condition Bubble Removing Valve error B1(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 71(MODULE1) Condition Bubble Removing Valve error F1(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 23(MODULE1) Condition Bubble Removing Valve error A3(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 33(MODULE1) Condition Bubble Removing Valve error B3(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 73(MODULE1) Condition Bubble Removing Valve error F3(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 24(MODULE1) Condition Bubble Removing Valve error A4(MODULE2) Detected
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Code Detail Code Item Description Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 34(MODULE1) Condition Bubble Removing Valve error B4(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 74(MODULE1) Condition Bubble Removing Valve error F4(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 25(MODULE1) Condition Bubble Removing Valve error A5(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 35(MODULE1) Condition Bubble Removing Valve error B5(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 75(MODULE1) Condition Bubble Removing Valve error F5(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 26(MODULE1) Condition Bubble Removing Valve error A6(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 36(MODULE1) Condition Bubble Removing Valve error B6(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 76(MODULE1) Condition Bubble Removing Valve error F6(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 27(MODULE1) Condition Bubble Removing Valve error A7(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 37(MODULE1) Condition Bubble Removing Valve error B7(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 77(MODULE1) Condition Bubble Removing Valve error F7(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 28(MODULE1) Condition Bubble Removing Valve error A8(MODULE2) Detected
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Code Detail Code Item Description Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 38(MODULE1) Condition Bubble Removing Valve error B8(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 08 78(MODULE1) Condition Bubble Removing Valve error F8(MODULE2) Detected Action 1. Replace Print Module. 2. Replace Printer Controller PCB 09: Suction Pump Error 09 10(MODULE1) Condition Internal state pressure error 90(MODULE2) Detected Action 1. Restart Printer in service mode, and then load ink. Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 12-15 Condition Ink Level Sensor does not detect ink (MODULE1) Detected 92-95 Action 1. Restart Printer in service mode, and then (MODULE2) load ink. *1 Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 22-25 Condition Pressure does not change (MODULE1) Detected A2-A5 Action 1. Restart Printer in service mode, and then (MODULE2) load ink. *1 Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 32-35 Condition Pressure becomes lower too fast (MODULE1) Detected B2-B5 Action 1. Restart Printer in service mode, and then (MODULE2) load ink. *1 Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 16-19 Condition Ink Level Sensor does not detect air (MODULE1) Detected 96-99 Action 1. Restart Printer in service mode, and then (MODULE2) load ink. *2 Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass.
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Code Detail Code Item Description 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 26-29 Condition Pressure does not change (MODULE1) Detected A6-A9 Action 1. Restart Printer in service mode, and then (MODULE2) load ink. *2 Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 36-39 Condition Pressure becomes higher too fast (MODULE1) Detected B6-B9 Action 1. Restart Printer in service mode, and then (MODULE2) load ink. *2 Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 1A(MODULE1) Condition Pressure does not become lower 9A(MODULE2) Detected Action 1. Restart Printer in service mode, and then load ink. Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 2A(MODULE1) Condition Pressure does not become lower AA(MODULE2) Detected Action 1. Restart Printer in service mode, and then load ink. Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 2B(MODULE1) Condition Pressure does not become higher AB(MODULE2) Detected Action 1. Restart Printer in service mode, and then load ink. Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 41-4B Condition Supply Valve status error when driving Pump (MODULE1) Detected (dragging) C1-CB Action 1. Restart Printer in service mode, and then (MODULE2) load ink. *3 Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB.
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Code Detail Code Item Description 09 51-5B Condition Supply Valve status error when driving Pump (MODULE1) Detected (dragging) D1-DB Action 1. Restart Printer in service mode, and then (MODULE2) load ink. *3 Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 61-6B Condition Bubble Removing Valve status error when (MODULE1) Detected driving Pump (dragging) E1-EB Action 1. Restart Printer in service mode, and then (MODULE2) load ink. *3 Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 71-7B Condition Bubble Removing Valve status error when (MODULE1) Detected driving Pump (dragging) F1-FB Action 1. Restart Printer in service mode, and then (MODULE2) load ink. *3 Service Utility > Troubleshooting > Ink Loading 2. Check the leakage of ink pass. 3. Replace Print Module. 4. Replace Printer Controller PCB. 09 Remarks *1: The low-order 4 bits are 2: BK, 3: C, 4: M, 5:Y. *2: The low-order 4 bits are 6: BK, 7: C, 8: M, 9:Y. *3: The low-order 4 bits represent the Pump drive type. 1: Driven without sensor detection 2: Driven on Ink Level Sensor detection (BK) 3: Driven on Ink Level Sensor detection (C) 4: Driven on Ink Level Sensor detection (M) 5: Driven on Ink Level Sensor detection (Y) 6: Driven on Ink Level Sensor detection (BK) 7: Driven on Ink Level Sensor detection (C) 8: Driven on Ink Level Sensor detection (M) 9: Driven on Ink Level Sensor detection (Y) A: Pressure Sensor under detection B: Pressure Sensor excess detection 0F: Printer Overheat 0F 01-FF Condition Printheads are overheated. If used further, (Additional Detected Printheads will be damaged. value of Action Replace Printheads. K:01,C:02, M:04,Y:08) (MODULE1), (Additional value of K:10,C:20, M:40,Y:80) (MODULE2)
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Code Detail Code Item Description 10: Printhead Ink Level Sensor Error 10 01-FF Condition Ink Upper Limit Sensor detected while Ink (Additional Detected Lower Limit Sensor did not. value of Action 1. Replace Printheads. K:01,C:02, 2. Replace Flexible Cable. M:04,Y:08) 3. Replace Printhead Relay PCB. (MODULE1), 4. Replace Printer Controller PCB. (Additional value of K:10,C:20, M:40,Y:80) (MODULE2) 11: Printer Subheater Error 11 01-FF Condition Specified temperature is not reached even (Additional Detected though Subheater is running value of Action 1. Replace Printheads. K:01,C:02, 2. Replace Flexible Cable. M:04,Y:08) 3. Replace Printhead Relay PCB. (MODULE1), 4. Replace Printer Controller PCB. (Additional value of K:10,C:20, M:40,Y:80) (MODULE2)) 12: Printhead Connection Error 12 01-FF Condition Printhead connection error (Additional Detected value of Action 1. Reattach Printhead. K:01,C:02, 2. Replace Printheads. M:04,Y:08) 3. Replace Flexible Cable. (MODULE1), 4. Replace Printhead Relay PCB. (Additional 5. Replace Printer Controller PCB. value of K:10,C:20, M:40,Y:80) (MODULE2) 13: Printhead Data Error 13 01-FF Condition Printhead EEPROM data error (Additional Detected value of Action 1. Replace Printheads. K:01,C:02, 2. Replace Printer Controller PCB. M:04,Y:08) (MODULE1), (Additional value of K:10,C:20, M:40,Y:80) (MODULE2)
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Code Detail Code Item Description 14: Printhead Type Error 14 01-FF Condition Correct Printhead is not installed (Additional Detected value of Action Install correct Printhead. K:01,C:02, M:04,Y:08) (MODULE1), (Additional value of K:10,C:20, M:40,Y:80) (MODULE2) 15: Ink Leaking 15 01 Condition Ink is leaking Detected Action Locate ink leakage and replace Unit in question. 17: Purge Unit End of Life 17 01 Condition Purge Unit life Detected Action Replace Purge Unit. 18: Blade Cleaner End of Life 18 01 Condition Blade Cleaner life Detected Action Replace Blade Cleaner 19: Printhead Temperature Sensor Error 19 01-FF Condition Printhead Temperature Sensor is damaged (Additional Detected value of Action 1. Replace Printheads. K:01,C:02, 2. Replace Flexible Cable. M:04,Y:08) 3. Replace Printhead Relay PCB. (MODULE1), 4. Replace Printer Controller PCB. (Additional value of K:10,C:20, M:40,Y:80) (MODULE2) 1B: Printhead Flexible Cable Connection Error 1B 01-FF Condition Printhead Flexible Cable is not connected (Additional Detected correctly value of Action 1. Check Printhead Flexible Cable connection. K:01,C:02, 2. Replace Printheads. M:04,Y:08) 3. Replace Printhead Relay PCB. (MODULE1), 4. Replace Printer Controller PCB. (Additional value of K:10,C:20,
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Code Detail Code Item Description M:40,Y:80) (MODULE2) 20: Upper Life Limit Sensor Error 20 01 Condition Feeder Tray does not move correctly. Detected Feeder Tray Unit moves up and then Upper Lift Limit Sensor does not detect. Action 1. Check Upper Lift Limit Sensor connection. 2. Check Paper Lift Motor connection. 3. Check Lift Unit movement. 4. Replace Upper Lift Limit Sensor. 5. Replace Paper Lift Motor. 6. Replace Lift Unit. 7. Replace Printer controller PCB. 20 02 Condition Feeder Tray does not move correctly. Detected Feeder Tray Unit moves up and then Upper Lift Limit Sensor does not detect. Action 1. Check Upper Lift Limit Sensor connection. 2. Check Paper Lift Motor connection. 3. Check Lift Unit movement. 4. Replace Upper Lift Limit Sensor. 5. Replace Paper Lift Motor. 6. Replace Lift Unit. 7. Replace Printer controller PCB. 21: Lower Life Limit Sensor Error 21 01 Condition Feeder Tray does not move correctly. Detected Feeder Tray Unit moves up and then Lower Lift Limit Sensor does not detect. Action 1. Check Lower Lift Limit Sensor connection. 2. Check Paper Lift Motor connection. 3. Check Lift Unit movement. 4. Replace Lower Lift Limit Sensor. 5. Replace Paper Lift Motor. 6. Replace Lift Unit. 7. Replace Printer controller PCB. 21 02 Condition Feeder Tray does not move correctly. Detected Feeder Tray Unit moves up and then Lower Lift Limit Sensor does not detect. Action 1. Check Lower Lift Limit Sensor connection. 2. Check Paper Lift Motor connection. 3. Check Lift Unit movement. 4. Replace Lower Lift Limit Sensor. 5. Replace Paper Lift Motor. 6. Replace Lift Unit. 7. Replace Printer controller PCB. 24: Climate Sensor Not Connected
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Code Detail Code Item Description 24 01 Condition Climate Sensor is not connected. Detected Action 1. Check Climate Sensor connection. 2. Replace Climate Sensor. 3. Replace Printer Controller PCB. 25: Paper Suction Fan Error 25 01 Condition Paper Suction Fan is faulty or not connected. Detected Action 1. Check for a clogged fan. 2. Check Suction Fan connector connection. 3. Replace Suction Fan. 4. Replace Printer Controller PCB. 26: Power Supply Fan Error 26 01 Condition Power Supply Fan is faulty or not connected Detected Action 1. Check for a clogged fan. 2. Check Power Supply Fan connector connection. 3. Replace Power Supply Fan. 4. Replace Printer Controller PCB. 26 02 Condition Power Supply Fan is faulty or not connected Detected Action 1. Check for a clogged fan. 2. Check Power Supply Fan connector connection. 3. Replace Power Supply Fan. 4. Replace Printer Controller PCB. 27: Cooling Fan Error 27 01 Condition Power Supply Fan is faulty or not connected Detected Action 1. Check for a clogged fan. 2. Check Power Supply Fan connector connection. 3. Replace Power Supply Fan. 4. Replace Printer Controller PCB. 29: Wipe Valve Error 29 20 Condition Wipe Valve position error Detected Action 1. Check Wipe Valve Sensor connector connection. 2. Check Valve Motor connector connection. 3. Replace Wipe Valve Sensor. 4. Replace Valve Motor. 5. Replace Valve Unit. 29 21 Condition Wipe Valve position error Detected Action 1. Check Valve Motor connector connection. 2. Replace Valve Motor.
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Code Detail Code Item Description 3. Replace Valve Unit. 29 22 Condition Wipe Valve position error Detected Action 1. Check Wipe Valve Sensor connector connection. 2. Check Valve Motor connector connection. 3. Replace Wipe Valve Sensor. 4. Replace Valve Motor. 5. Replace Valve Unit. 29 23 Condition Wipe Valve position error Detected Action 1. Check Wipe Valve Sensor connector connection. 2. Check Valve Motor connector connection. 3. Replace Wipe Valve Sensor. 4. Replace Valve Motor. 5. Replace Valve Unit. 29 7F Condition Wipe Valve position error Detected Action 1. Check Wipe Valve Sensor connector connection. 2. Check Valve Motor connector connection. 3. Replace Wipe Valve Sensor. 4. Replace Valve Motor. 5. Replace Valve Unit. 1B: Printhead of the Fuse to Be Blown 1B 01-FF Condition Printhead of the fuse to be blown (Additional Detected value of Action Replace Printer Controller PCB. K:01,C:02, M:04,Y:08) (MODULE1), (Additional value of K:10,C:20, M:40,Y:80) (MODULE2) F0: Software Error F0 01 Condition ASIC bus access timeout error Detected Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 02 Condition Command with invalid parameters sent to print Detected processing Unit Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware.
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Code Detail Code Item Description 3. Save the printer stored data to a file, and then report to manufacturer. F0 03 Condition Unused interrupt handling in print processing Detected Unit Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 04 Condition Could not get interrupt resources Detected Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 05 Condition Could not get OS resources in print processing Detected Unit Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 06 Condition Invalid interruption occurring in print processing Detected Unit Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 07 Condition Invalid paper detection interruption handling Detected during print processing Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 08 Condition Invalid processing in ASIC print processing Unit Detected Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 09 Condition Invalid response processing in Print Module Detected Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and
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Code Detail Code Item Description then report to manufacturer. F0 0A Condition Invalid delay occurring during print processing Detected Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 0B Condition Temperature control processing activated when Detected Printhead temperature acquisition processing was not at work. Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 0C Condition Resumption of printing from invalid address Detected attempted. Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 0D Condition Motor drive command issued to motor driver Detected during motor drive. Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 0E Condition Printing started while all Printheads were Detected masked. Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 0F Condition Stepping motor drive parameter error Detected Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 10 Condition Buffer Valve Solenoid has been energized for Detected longer than specified Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and
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Code Detail Code Item Description then report to manufacturer. F0 12 Condition Invalid address management of USB function Detected receive buffer Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 13 Condition Motor drive sequence end interrupt received at Detected ASIC stop. Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer. F0 14 Condition Motor drive function called while motor handler Detected not idle. Action 1. Turn off Printer, and then turn on Printer 2. Update the firmware. 3. Save the printer stored data to a file, and then report to manufacturer.
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Operator Call Error "Operator call error" refers to an error that can be corrected. When an operator call error occurs, printing stops and an error message and details on the error are displayed on the "Printer Status" screen on the PC's monitor. When two or more errors have occurred, error messages are displayed for individual errors. When the cause of an operator call error has been remedied, printing starts automatically.
The following table summarizes the error messages and corrective actions.
Code Detail Code Item Description 01: Upper Unit Open 01 01 Condition Upper Unit is opened. Detected Action Close Upper Unit 02: Ink Tank Door Open 02 01 Condition Ink Tank Door is opened. Detected Action Close Ink Tank Door 03: Maintenance Cartridge Door Open 03 01 Condition Maintenance Cartridge Door is opened. Detected Action Close Maintenance Cartridge Door 04: Maintenance Cover Open 04 01 Condition Maintenance Cover is opened. Detected Action Close Maintenance Cover 10: No Paper Error 10 01 Condition Paper is run out. Detected Action 1. Load paper. 2. Close Paper Guides (error cleared). 10 02 Condition Paper is not fed. Detected Action 1. Load paper. 2. Close Paper Guides (error cleared). 11: Paper Length Error 11 02 Condition Paper length is smaller than loaded print data. Detected Action 1. Load paper of correct size and close Paper Guides (error cleared). 2. Cancel the job. Service Utility > Printer Status > Cancel My Printing Job 13: Paper Jam Error 13 01 Condition TOF Sensor does not detect the trailing edge of Detected paper during printing. Action 1. Remove jammed paper around TOF Sensor.
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Code Detail Code Item Description 2. Load paper of correct size. 3 Close Paper Guide (error cleared). 13 02 Condition TOF Sensor does not detect the trailing edge of Detected paper during printing. Action 1. Remove jammed paper around TOF Sensor. 2. Load paper of correct size. 3 Close Paper Guide (error cleared). 13 0A Condition TOF Sensor does not detect the leading edge Detected of paper during printing. Action 1. Remove paper jammed in Transport Unit. 2. Close Upper Unit. 3. Close Ink Tank Door. 13 0C Condition Paper has been fed too fast during printing. Detected Action 1. Clean Transport Belt. 2. Adjust pulling speed for the peeler, the take- up device and so on. 3. Close Paper Guides (error cleared). 13 E1 Condition Only 1% or less of encoder signal is received Detected even if Transport Motor is driven at start of printing. (Transport Belts drive is not transmitted to the encoder.) Action 1. Removed jammed paper in Transport Unit. Set paper. Close Paper Guide (error cleared) or 2. Replace Transport Sensor 2. 13 E2 Condition Only 90% or less of encoder signal is received Detected during paper transport during printing. (Transport Belts are slipping on shafts.) Action 1. Remove jammed paper in Transport area. Close Paper Guides (error cleared) or 2. Replace Encoder Sensor. 3. Replace Transport Unit. 14: Mark Width Error 14 01 Condition Mark width of paper is smaller than specified Detected data. Action 1. Load paper of correct mark lengths and close Upper Unit (error cleared). 2. Cancel the job. Service Utility > Printer Status > Cancel Printing My Job 19: Paper Loading Error 19 01 Condition Paper not detected when paper is loaded. Detected Action 1. Load paper correctly and close Upper Unit (error cleared) or 2. Replace TOF Sensor 19 02 Condition Automatic adjustment of TOF is failed. Detected
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Code Detail Code Item Description Action 1. Load paper correctly and close Upper Unit (error cleared) or 2. Replace TOF Sensor 1D: Paper Jam Error 2 1D 01 Condition TOF Sensor does not detect the trailing edge of Detected TOF mark while paper is fed from print pause position to print start position. Action Remove jammed paper 1D 02 Condition TOF Sensor does not detect the trailing edge of Detected TOF mark while paper is fed from print pause position to print start position. Action Remove jammed paper 1D 03 Condition TOF Sensor does not detect the trailing edge of Detected TOF mark while paper is fed from print pause position to print start position. Action Remove jammed paper 1D 10 Condition TOF Sensor does not detect TOF mark during Detected form feeding. Action 1. Remove jammed paper. 2. Replace TOF Sensor. 1D 11 Condition TOF Sensor does not detect TOF mark while Detected paper is fed forward to print position. Action 1. Remove jammed paper or 2. Replace TOF Sensor. 1D E1 Condition Only 1% or less of encoder signal is received Detected even if Transport Motor is driven other than during printing. (Transport Belts drive is not transmitted to the encoder.) Action 1. Removed jammed paper in Transport area or 2. Replace Encoder Sensor. 1D E2 Condition Only 90% or less of encoder signal is received Detected during paper transport other than during printing. (Transport Belts are slipping on shafts.) Action 1. Remove jammed paper in Transport area or 2. Replace Encoder Sensor. 3. Replace Transport Unit. 20: Ink Tank Empty 20 01-FF Condition Ink tank is empty. (Additional Detected value Action 1. Replace with a new Ink Tank. of K:01,C:02, 2. Close Ink Door (error cleared). M:04,Y:08) (MODULE1), (Additional value of K:10,C:20, M:40,Y:80) (MODULE2)
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Code Detail Code Item Description 21: Ink Tank Installation Error 21 01-FF Condition Ink tank is not installed correctly. (Additional Detected value Action 1. Install Ink Tank again, or replace with a new of K:01,C:02, Ink Tank. M:04,Y:08) 2. Close all doors (error cleared). (MODULE1), (Additional value of K:10,C:20, M:40,Y:80) (MODULE2) 22: Ink Tank Data Error 22 01-FF Condition Ink tank data error. (Additional Detected value Action 1. Install a new Ink Tank. of K:01,C:02, 2. Close all doors (error cleared). M:04,Y:08) (MODULE1), (Additional value of K:10,C:20, M:40,Y:80) (MODULE2) 23: Maintenance Cartridge Full 23 01 Condition Maintenance Cartridge is detected full by Detected Leakage Sensor. Action 1. Replace with a new Maintenance Cartridge. 2. Close all doors (error cleared). 24: Maintenance Cartridge Installation Error 24 01 Condition Maintenance cartridge is not installed correctly. Detected Action 1. Install Maintenance Cartridge again or replace with a new Maintenance Cartridge. 2. Close all doors (error cleared). 25: Maintenance Cartridge Data Error 25 01 Condition Paper length is smaller than loaded print data. Detected Action 1. Replace with a new Maintenance Cartridge. 2. Close all doors (error cleared). 26: Ink Tank ID Error 26 01-FF Condition Correct Ink Tank is not installed. (Additional Detected value of Action 1. Replace with a correct Ink Tank. K:01,C:02, 2. Close all doors (error cleared). M:04,Y:08) (MODULE1), (Additional value of K:10,C:20,
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Code Detail Code Item Description M:40,Y:80) (MODULE2) 27: Ink Tank Type Error 27 01-FF Condition Correct Ink Tank is not installed. (Additional Detected value Action 1. Replace with a correct Ink Tank. of K:01,C:02, 2. Close all doors (error cleared). M:04,Y:08) (MODULE1), (Additional value of K:10,C:20, M:40,Y:80) (MODULE2) 2B: Maintenance Cartridge Full (2) 2B 01 Condition Maintenance Cartridge is detected full by dot Detected count. Action 1. Replace with a new Maintenance Cartridge. 2. Close all doors (error cleared). 2D: Ink Tank Type Error 2D 01-FF Condition Correct Ink Tank is not installed. (Additional Detected value Action 1. Replace with a correct Ink Tank. of K:01,C:02, 2. Close all doors (error cleared). M:04,Y:08) (MODULE1), (Additional value of K:10,C:20, M:40,Y:80) (MODULE2) 2E: Ink Tank ID Error 2E 01-FF Condition Correct Ink Tank is not installed. (Additional Detected value Action 1. Replace with a correct Ink Tank. of K:01,C:02, 2. Close all doors (error cleared). M:04,Y:08) (MODULE1), (Additional value of K:10,C:20, M:40,Y:80) (MODULE2) 2F: Maintenance Cartridge Type Error 2F 01 Condition Correct Maintenance Cartridge is not installed. Detected Action 1. Replace with a new Maintenance Cartridge. 2. Close all doors (error cleared).
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Code Detail Code Item Description 30: Update Error 30 01 Condition Firmware update error. Detected Action 1. Retry the firmware update. 2. Replace Printer Controller PCB. 30 02 Condition Firmware update error. Detected Action Send proper update file. 30 03 Condition Updater started upon detecting the firmware Detected error. Action Retry the firmware update. 30 04 Condition Media parameter version not updated to the Detected latest. Action Update to the latest version of media parameter information. 31: Data Error 31 01 Condition Length of the data received by the host PC is Detected incorrect. Action Cancel the job. Service Utility > Printer Status > Cancel My Printing Job 31 02 Condition Received the improper command from the host Detected PC. Action Cancel the job. Service Utility > Printer Status > Cancel My Printing Job 35: Temperature Error 35 01 Condition Temperature out of operation warranty is Detected observed. Action 1. Warm the room to warranty temperature. 2. Restart Printer. 37: Remaining Ink Detection Error 37 01-FF Condition Ink Tank empty cannot be detected. (Additional Detected value Action 1. Set proper Ink Tank. of K:01,C:02, 2. Close all doors (error cleared). M:04,Y:08) (MODULE1), (Additional value of K:10,C:20, M:40,Y:80) (MODULE2)
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Warning "Warning" refers to indication of occurrence of a condition that does not affect printing directly but requires some action to be taken. An error message and details on the warning are displayed on the "Printer Status" screen on the PC's monitor. Printing can be performed normally. However, an operator call can result if the printer is used continuously without correcting the error.
The following table summarizes the error messages and corrective actions.
Code Detail Code Item Description 01: Remaining Ink Warning 01 01 Condition Ink running out soon. Detected Action 1. Replace with a new Ink Tank. 2. Close all doors (warning cleared) 04: Maintenance Cartridge Warning 04 01 Condition Maintenance Cartridge soon full. Detected Action 1. Replace with a new Maintenance Cartridge. 2. Close all doors (warning cleared). 06: Purge Unit Replacement (*Remarks) 06 01 Condition The time has come to replace the Purge Detected Unit. Action 1. Replace Purge Unit. 2. Restart Printer after replacing Purge Unit (warning cleared). Remarks "Purge Unit Replacement" is issued in advance, if "Purge Unit Replacement" is expected within 1 month when "Blade Cleaner Replacement" is issued. 07: Blade Cleaner Replacement (*Remarks) 07 01 Condition The time has come to replace the Blade Detected Cleaner. Action 1. Replace Blade Cleaner. 2. Restart Printer after replacing Blade Cleaner (warning cleared). Remarks "Blade Cleaner Replacement" is issued in advance, if "Blade Cleaner Replacement" is expected within 1 month when "Purge Unit Replacement" is issued. 08: Paper Near End 08 01 Condition Paper running out soon. Detected Action Load new paper.
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Code Detail Code Item Description 09: Remaining Ink Detection Disabled 09 01-0F Condition Remaining ink detection function (Additional value of Detected disabled. K:01,C:02,M:04,Y:08) Action 1. Replace with a new Ink Tank. 2. Close all doors (warning cleared). 0B: Transport Belt Cleaning 0B 01 Condition Specified number of prints since previous Detected cleaning has been reached. Action Clean Transport Belt. 0D: RTC Battery Error 0D 01 Condition RTC Battery has run out. Detected Action Replace Printer Controller PCB.
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Installing the Maintenance Tool (Service Utility) 1) Run the executable program, P980DriverInstall.exe 2) Click “Install Maintenance Services”.
3) If prompted and asked to run the file, click “Run”, then click “Yes” to install the maintenance tool (Service Utility).
4) Click “Yes” to create a shortcut on the desktop. If the shortcut is not required, click “No”
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5) Click “OK” to complete installation.
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Operation Procedures
Start Procedure 1) Connect PC and Printer using USB Cable. 2) Turn on Printer. 3) After starting up PC, start Service Utility by either of the following procedure: • Double-click Service Utility icon. • Click [Start] > click [Devices and Printers] > right click [980] > click [Printer properties] > click [Utility] > click [Service]. 4) Select connecting port and then click "OK".
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Printer Information
No. Item Description [1] Model Model name of connected Printer [2] Serial Number Displays or allows the user to set the serial number assigned to Printer. [3] ROM Version Displays the version of the firmware incorporated in Printer. [4] Temperature,Humidity Device Reads the temperature Temperature information inside Printer, and displays it. Device Humidity Reads the humidity information inside Printer, and displays it. [5] Clock Time Standard Time Displays the time (Greenwich Mean Time ) indicated by the clock incorporated in Printer. Local Time Displays the time (local time) indicated by the clock incorporated in Printer. [6] Parts,Total Print Paper • The extent of the parts deterioration is displayed. Counter (Blade Cleaner, • When Blade Cleaner and/or Purge Unit are replaced Purge Unit, Total Print using [Consumable Parts Replacement] menu on the Count) [Parts Replacement] tab, parts counters are automatically cleared .
[7] Read from the printer *1 An operation button for reading information displayed on Service Utility screen from Printer.
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[8] Utility Version*1 Displays the version of running Service Utility. [9] Printer Status*1 A button for displaying Printer status. *1:Items common to all tabs.
Head Information
No. Item Description [1] Head Serial Number Serial number of Printhead for each color. [2] Head Temperature Displays the current temperature of Printhead for each color.
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Cleaning, User Setting
No. Item Description [1] Cleaning Light cleaning Cleaning performed after first occurrence of non-discharge. Medium Cleaning slightly stronger than "Light" cleaning, cleaning which is performed when non-discharge still occurs after completion of "Light" cleaning. Strong cleaning Cleaning stronger than "Medium" cleaning, which is performed when non-discharge still occurs after completion of "Medium" cleaning. [2] Preparation Shipping the Ink drainage from Printer before shipping it to before printer the outside of the office. transporting Moving the Ink drainage from Printer before moving it within printer the office. [3] User setting Buzzer Mute When the buzzer mute mode is "ON" (selected), Mode disables Buzzer except when an error occurs. Sleep Timer Sets the time (in minutes) until Printer automatically enters the sleep mode. Read from the Reads the information displayed on Service printer Utility screen from Printer. Load and save Writes the information displayed on Service the printer Utility screen to Printer. Go to sleep Goes to the sleep mode. [4] Transport Belt Cleaning Performs cleaning to clean Transport Belt
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Cleaning Procedure
1) Select Print Module requiring cleaning. 2) Click [Light Cleaning], [Medium Cleaning], or [Strong Cleaning] to perform Light Cleaning, Medium Cleaning, or Strong Cleaning according to the result of printing.
Mode Time Description Light Cleaning 0.5 min. When non-discharge of ink occurs, cleaning starts Medium Cleaning 3 min. with "Light Cleaning". If non-discharge still occurs Strong Cleaning 7 min when "Light Cleaning" has been performed 2 or 3 times, perform "Medium Cleaning". If non-discharge still occurs when "Medium Cleaning" has been performed 2 or 3 times, perform "Strong Cleaning".
Note: Cleaning time may vary due to specification changes.
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3) Click [Yes] to start cleaning. This caution is only for Strong Cleaning.
4) After completion of cleaning, print a nozzle check pattern again to check whether non-discharge of ink still occurs.
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Shipping Printer Procedure
1) Click [Shipping the printer]. 2) When the following message is displayed, click [Yes] to start return ink from Print Module to Ink Tank, and wait for a while.
NOTE: • Ink returning and drainage takes approx. 20 minutes. • The time may vary due to specification changes.
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3) When the following message is displayed, remove Ink Tanks , and then close Ink Tank Door.
4) When the following message is displayed, turn off Main Power Switch.
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Moving the Printer Procedure
1) Click [Moving the printer ] 2) When the following message is displayed, click [Yes] to drain remaining ink in Purge Unit.
NOTE: • Ink drainage takes approx. 2 minutes. • The time might be changed due to the specification change.
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Transport Belt Cleaning
1) Click [Transport Belt Cleaning]. 2) Click [Yes] to start Transport Belt cleaning
2) Open Upper Unit. 3) Wipe Transport Belt. 4) Close Upper Unit. Transport Belt rotates one third when Upper Unit is closed. 5) Repeat the procedure from step 2) to step 4) 3 times.
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Test Print, Adjustment
No. Item Description [1] Test Printing Setting Prints self-diagnosis/setting values Parameter Nozzle Check Prints a nozzle check pattern pattern Paper Prints a paper transport pattern Transport pattern 100% Block Prints a 100% block pattern pattern [2] Head Position Printing Cyan Prints a Cyan background under the Yellow Adjustment Behind Yellow pattern during printing of a Printhead Wizard position adjustment pattern. Adjust TK-GAP Performs TK-GAP adjustment. Adjust Slant Performs slant adjustment. Adjust Position Performs registration adjustment. [3] Backfeed Gap Print Prints a backfeed gap adjustment pattern. Adjustment Send Sets setting values for Printer
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Head Position Adjustment
Printing TK-GAP Adjustment Pattern: 1) Open the [Test Print, Adjustment] tab and click [Adjust TK-GAP] to display the [Print TK-GAP] dialog box.
2) Click [Print] to print the TK-GAP adjustment pattern.
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Examining and Adjusting TK-GAP: 1) Observe the TK-GAP Adjustment Pattern and examine if the TK-GAP adjustment is necessary for Print Modules according to the following. Perform the adjustment, if necessary.
. Find where the paper perforation is located on the TK-GAP adjustment pattern scale. If the paper perforation is at the “+2” position on the TK-GAP adjustment pattern scale, the adjustment value is “+2”.
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2) Enter the adjustment values in the TK-GAP adjustment value entry boxes in the [Print TK-GAP] dialog box.
3) After entering the TK-GAP adjustment values, click [Send] to send the adjustment values to Printer.
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4) If the TK-GAP adjustment pattern is not required to print again for a review, click [No] and proceed to the step 6).
5) If you wish to review the TK-GAP adjustment pattern, click [Yes].
6) Click [Next] to proceed to the slant adjustment.
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Printing Slant Adjustment Pattern: 1) Click [Adjust Slant] to display the [Print Head Slant] dialog box.
2) Click [Print] to print the slant adjustment pattern.
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Examining and Adjusting Slant: 1) Read values at which Black lines are in line with line of each color (Cyan, Magenta, or Yellow).
When a value of A is the same as a value of B: Example 1: When the value of C1A (+2) is the same as the value of C1B (+2), no adjustment is required for C1 (Cyan Printhead 1).
When a value of A is different from a value of B: Example 2: When the value of Y1A (+2) is different from the value of Y1B (+3), the adjustment has to be made for Y1.
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2) Enter necessary adjustment values in the slant adjustment value entry boxes in the [Print Head Slant] dialog box.
3) After entering the slant adjustment values, click [Send] to send the adjustment values to Printer.
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4)If the slant adjustment pattern is not required to print again for a review, click [No] and proceed to the step 6).
5) If you wish to review the slant adjustment pattern, click [Yes].
6) Click [Next] to proceed to the head position adjustment.
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Printing Head Position Adjustment Pattern: 1) Click [Adjust Position] to display the [Print Head Position Adjustment] dialog box.
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2) Click [Print] to print the head position adjustment pattern.
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Examining and Adjusting Printhead Position: 1) Module-to-Module Adjustment This adjustment is to align the relative print positions of 2 Print Modules to each other. The relative print positions in the feeding direction can be examined in the "KV" scale. For example shown in the figure, the 2 elements are in line at "+2". Thus, the adjustment value is "+2". The relative print positions in the cross-feeding direction can be examined in the "KH" scale. For the example shown in the figure, the 2 elements are in line at "+2". The adjustment value is therefore "+2".
2) Head Position Adjustment This adjustment is to align the relative color registrations in all the printheads. The relative color registrations in the feeding direction can be examined in the "xxV" scale and the ones in the cross-feeding direction can be examined in the "xxH" scale.
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Determine at which division of a scale, two color elements are in line for all the 12 blocks. For the example in the "M1V" block, the Magenta and Black elements meet at "+4".
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3) Enter adjustment values in the Module-to-Module adjustment value entry boxes in the [Print Head Position Adjustment] dialog box.
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4) Click [Go to Step 3].
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5) Enter the adjustment values in the Head Position Adjustment value entry boxes.
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6) Click [Go to Step 4].
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7) Enter the adjustment values in the Head Position Adjustment value entry boxes.
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8) Click [Send] to send all the adjustment values to Printer.
9) If the head position adjustment pattern is not required to print again for a review, click [No] and proceed to step 10.
10) If you wish to review the head position, click [Yes].
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Backfeed Gap Adjustment
Printing Backfeed Pattern: 1) Open the [Test Print, Adjustment] tab and click [Print] to print the backfeed pattern.
Examining and Adjusting Backfeed Gap: 1) Observe the backfeed pattern and examine if the backfeed gap adjustment is necessary . Perform the adjustment, if necessary. If the gray areas of the left and the right end have backfeed gaps, adjust in the [fill gap] direction from the current position.
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. If the gray areas of the left and the right end have overlaps and darken, adjust in the [reduce overlap] direction from the current position.
• If the gray area of the left and the right end do not have backfeed gaps and overlaps, adjustment is not required.
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2) Click [Send] to send the adjustment values to the Printer.
3) If the backfeed pattern is not required to print again for a review, click [No]
4) If you wish to review the backfeed pattern, click [Yes] and go to step 1).
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Head Position Fine Adjustment
Printing Head Position Fine Adjustment Pattern: 1) Open the [Head Position Fine Adjustment] tab and click [Print] to print Head Position Fine Adjustment Pattern.
Examining and Adjusting Printhead Position: 1) Observe the TK-GAP Fine Adjustment Pattern and examine if the TK-GAP adjustment is necessary for Print Modules according to the following. Perform the adjustment, if necessary.
. Find where the paper perforation is located on the TK-GAP Fine Adjustment Pattern scale. If the paper perforation is at the “+1” position on the TK-GAP Fine Adjustment pattern scale, the adjustment value is “+1”.
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2) Enter the adjustment values in the TK-GAP adjustment value entry boxes.
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3) Read numerical values of the lines which connected smoothly to magenta line for all the 54 sections (from 1M1 to 2Y9). For example, in the "1M1" section, the Magenta and Black elements meet at "-8".
4) Find the minimum and maximum numerical values of Black line for each Print Module 1 and Print Module 2. For example, minimum numerical value of Print Module 1 is "-8", maximum numerical value of Print Module is "+4"
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5) Enter the minimum and maximum numerical values in the entry boxes.
6) Click [Go to Step 4]
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7) Find minimum and maximum numerical values of Cyan and Yellow lines for each Print Module 1 and Print Module 2, and then enter the numerical values in the entry boxes.
8) Click [Send] to send data to Printer.
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Update, Time Setting
No. Item Description [1] Firmware Select file Selects the firmware to be written. Update Send Prints a nozzle check pattern
[2] Time Setting Read from PC Read the current date and time from the clock incorporated in the PC. Load and Save Sets the read date and time for the the Printer clockincorporated in a PC.
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Firmware Update 1) Click [Select a File] to select the file to update.
2) Click [Send] to send file to Printer.
Time Setting 1) Click [Read from PC] to read the date and time from PC.
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2) Click [Load and save to the printer].
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History
No. Description [1] Read from the printer Reads the error log stored in Printer, and displays it.
Save the history in a file Saves the contents of the error log in a csv file.
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Self Diagnostics
No. Description [1] Execute diagnostics Executes self-diagnosis and obtains the result.
[2] Save the result in a file Saves the result of self-diagnosis in a csv file.
[3] Print the result Prints the result of self-diagnosis.
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Troubleshooting
No. Item Description [1] Report to Create a File Displays a dialog for creating a data file to be Manufacturer saved. Save Writes the data saved in Printer to the selected file. [2] Ink Loading Ink Loading Ink Loading Loads ink to the selected Printhead with ink. Position Head Cleaning Moves Printhead to the cleaning position. Change Position Head Loading Moves Printhead to the install position. Position Purge Unit Purge Unit Moves Purge Unit to the install position.
Note: . Ink loading takes approx. 25 minutes. . Ink loading time may vary due to specification changes.
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Parts Replacement
No. Description [1] PCB Replacement Reads/writes data before/after replacement of Printer Controller PCB. [2] Print Module Head Control Inputs a Printhead position adjustment value. Replacement Position Adjustment [3] Power Release the Clears errors related to DC Power Supply PCB Supply Unit Error Unit. Replacement Ink Eject Power Adjusts ink ejection power. Adjustment [4] Consumable Parts Replaces consumables. Replacement [5] Rear Feeder Sensor Replace Rear Feeder Sensor. Replacement
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Printer Controller PCB Replacement Procedure
No. Description [1] PCB Create a File Creates a file to which data is written before Replacement replacement of Printer Controller PCB. Save Writes data to the selected file.
Select a File Selects the data to be written after replacement of Printer Controller PCB. Send Sends data to Printer.
[2] Printer Serial Send Sends the printer serial number to Printer. Number Setting
Before Printer Controller PCB Replacement: 1) Open the [Parts Replacement] tab and click [PCB Replacement] to display the [PCB Replacement, Serial Setting] tab. 2) Click [Create a File] To Create a file to save data from Printer to PC. 3) Click [Save] to save the data to the file.
After Printer Controller PCB Replacement: 1) Click [Select a File] to select a file to send. 2) Click [Send] to send the file to Printer. 5
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Print Module Replacement Procedure
No. Description [1] Head Head Wipe Adjusts the Printhead height before wiping. Control Position Position Head Cap Adjusts the Printhead height before capping. Adjustment Position Head Print Adjusts the Printhead height before printing. Position Purge Unit Adjusts Purge Unit position before capping. Wipe Position
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After Print Module and/or Purge Unit Replacement: 1) Open the [Parts Replacement] tab and click [Head Control Position Adjustment] to display the [Head Control Position Adjustment] tab. 2) Enter the adjustment values in the entry boxes in the [Head Control Position Adjustment] tab. Adjustment values were recorded before install Print Module and/or Purge Unit.
Note: • Enter value of "wipe_P " to "Head Wipe Position" • Enter value of "Print_P " to "Head Print Position" • Enter value of "Cap_P " to "Head Cap Position" • Enter value of "Rec wipe P " to "Purge Unit Wipe Position"
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DC Power Supply Unit Replacement Procedure 1) Open the [Parts Replacement] tab 2) Click [Release the Error] to release the error. 3) Click [Ink Eject Power Adjustment] to open the [Ink Ejection Power Adjustment] tab.
4) Click [Print adjustment pattern] to print the adjustment pattern.
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5) Find largest number of print result that printed clearly for each color.
Example: When print result next to "12" printed clearly and print result next to "13" has non-discharge, largest number is "12".
6) Enter the largest number in entry boxes in the [Ink Eject Power Adjustment] tab. 7) Click [Send] to send the data to Printer 8) Click [Print check pattern]
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9) Observe the Print check pattern. . If the print result next to "OK" prints clearly and the print result next to "NG" has non-discharge, adjustment is completed. . If the print result next to "OK" has non-discharge and/or the print result next to "NG" prints clearly, go to step 4).
Consumable Parts Replacement Procedure 1) Open the [Parts Replacement] tab and click [Consumable Parts Replacement] to display the [Printer Restart] dialog box. 2) Click [Next] to restart Printer in service mode.
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3) Select parts to be replaced and click [Next].
4) Click [Next] to start ink draining. (This step is only for Printhead replacement )
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5) When the following message is displayed, remove Ink Tanks, and then close Ink Tank Door.
6) When the following message is displayed, turn off Main Power Switch, and then click [Next].
7) Replace the parts. Follow the displayed instruction to replace the parts.
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8) When the following message is displayed, turn on Main Power Switch, and then click [next].
9) When the following message is displayed, enter the adjustment value in the entry boxes, and then click [Next] (This step is only for Purge Unit replacement)
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10) Click [Next] to restart Printer in normal mode, and then ink loading starts automatically.
Note: Ink loading is only for Printhead replacement.
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11) When the following message is displayed, click [Complete] to complete parts replacement.
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Rear Feeder Sensor Replacement Procedure 1) Insert paper in the feeder slot provided on the back of Printer more than 1 sheet to cover Rear Feeder Sensor.
2) Click [Adjust] to adjust Rear Feeder Sensor.
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3) Confirm that Rear Feeder Sensor is "ON".
4) Remove the paper from feeder slot provided on the back of Printer, and then confirm that Rear Feeder Sensor is "OFF".
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Test Print
This printer has 7 different test patterns to check the head installation position, nozzle status, and internal settings. Using a PC, test patterns can be printed via the service utility.
Setting Parameters The "setting parameters" result lists the currently set values.
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Nozzle Check Pattern The "nozzle check pattern" is printed to check non-discharged nozzle and largely displaced dots. Carry out Printhead cleaning as required.
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Paper Transport Pattern The "paper transport pattern" is printed to check transport accuracy.
100% Block Pattern The "100% block pattern is printed to check deference of color density in a page.
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Image Position Pattern The "image position pattern" is printed to check leading edge position of print, slant of print result, print position relationship between Print Module 1 and 2, and position of dots.
Leading Edge Position of Print
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Slant of Print Result
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Print position relationship between Print Module 1 and 2
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Position of Dots
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Backfeed Pattern The "backfeed pattern" is printed to check accuracy of connection when pausing print or restarting print.
Version Upgrade Procedure
1) Select the firmware to update. ("Update, Time Setting" section) 2) Send the firmware to Printer. ("Update, Time Setting" section)
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Other Troubleshooting Issues
Power is Off
Check Point Solution Main power switch is at the off (O) Press main power switch to the on position. position (|). Printer power cord unplugged. Make sure that the power cord is plugged in completely. Power supply not providing power. Connect another device to the power supply to confirm that the outlet is providing power. If you cannot restore the printer to normal operation, contact your Printrex dealer.
Printer Does Not Start or Stops During Print Jobs
Check Point Solution Upper unit or ink tank door or Close the Upper unit or ink tank door maintenance cartridge door is open. or maintenance cartridge door and make sure that it is closed tightly. Printer is not connected to the Check cable and make sure that it is computer. connected to the printer and the computer. An online lamp turns off. Push the online key to bring printer online. Paper is not loaded correctly. Check and load paper. The ink tanks are not installed Check the ink tanks and make sure correctly. that the are installed correctly. The 980 printer driver is not selected Make sure that the 980 Printer is on the computer. selected when you start the print job. Print data contains an image with a If you see the STATUS lamp flashing, large capacity. this means that data is processing. Wait for the processing to finish. The printer has been printing for a If printing continues for a long long period. duration, it will pause to protect the Printhead from damages, and will start again after a while. The print destination port setting is Open the printer driver Properties and wrong. make sure that the port setting is correct. If the port setting is not correct, shut down Windows, switch off the computer, then reconnect to the selected port. To check the port setting, open the printer driver Properties window and then click the Ports tab. If you are using a USB
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connection, make sure that USBnnn (nnn represents the USB port number) is selected for the port setting. The problem is occurring on the Shut down the computer and switch it computer. on again, then try to print. Be sure to cancel the print job if it remains after the computer is restarted. Lift button does not respond when If the Feeder Lift Button Lamp is also switching paper feeding from the Rear off, clean the Paper Detection Unit Feeder Slot to the Paper Feed Unit. located on the Rear Feeder Slot.
Paper is Not Feeding Correctly
Check Point Solution Paper is not loaded with the correct Load paper so that the black mark is side up. located at the right leading edge on the back side of the printing paper. The edge of the paper is folded or If the leading edge of the paper is curled. folded or curled it will not feed correctly. This could also cause a paper jam. Paper is not loaded properly in the Load paper correctly. feeder lift tray. The transport unit is dirty. If the unit is covered with paper dust or ink splatter, this could cause paper jams and other problems. Clean the printer periodically.
Status Monitor Does Not Start
Check Point Solution The Status Monitor setting is With some Status Monitor settings, incorrect. printer errors will not be displayed and the Status Monitor will not start. Open the printer driver Utility tab then click Start Status Monitor. Set the details after the Status Monitor starts.
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Random, Bizarre Characters Are Printed
Check Point Solution An Interface cable is disconnected. Check a Interface cable and make sure that it is connected to the printer and the computer. The 980 printer driver is not selected Make sure that the 980 printer is on the computer. selected when you start the print job.
Slow To Print
Check Point Solution Print speed is set to low speed. Open the Printing Preferences tab of the Options and set Print Speed.
Print Quality Is Poor
Check Point Solution Streaks appear on the printout. Open the Utility tab of the printer driver and perform Cleaning operation. White spots due to missing colors. Open the Utility tab of the printer driver and perform Cleaning operation. Printout is faint. Open the Utility tab of the printer driver and perform Cleaning operation. Misalignment of colors appears. Open the Utility tab of the printer driver and perform Printhead Position Adjustment operation.
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Appendix A: Ordering Supplies
Printrex® 980 supplies can be ordered easily direct from the Transact website (www.Transact-tech.com) or our telephone number within the US: 408.573.1200. When calling by phone, please ask for the Sales Department. See “Contact Information” in the first section of this document for more details.
Drivers Available
Downloads available from www.Transact-tech.com website.
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Index
Index
Cleaning the printer, 99 Relocating printer, 86 Clearing paper jams, 104 Replacing ink tanks, 54 Communication cable, 36 Return Materials Authorization, 6 Connecting communiation cables, 36 Safety precautions, 11 Contact information, 7 Shipping the printer, 109 Ink Tanks, loading, 28 Specifications Installation Electrical, 95 Precautions, 20 Environmental conditions, 94 Site, 18 Interface, 94 Space, 19 Media, 95 Maintenance cartridge, replacing, 59 Printer dimensions, 94 Overview, 3 Specifications and Requirements, 93 Paper loading, 40 Supplies, ordering, 285 Part names and function, 31 Switching the printer on, 37 Printer maintenance, 97 Technical support, 5 Product information Test prints, checking, 62 Shipping printers, 6 Troubleshooting, 111 Warranty information, 5 Unpacking printer, 21 Rear Feeder Guide, mounting, 27
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