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Abstracts of Papers Presented at the 18Th European Conference On Abstracts of Papers Presented at the 18th European Conference on Knowledge Management ECKM 2017 Hosted By International University of Catalonia Barcelona, Spain 7-8 September 2017 Copyright The Authors, 2017. All Rights Reserved. No reproduction, copy or transmission may be made without written permission from the individual authors. Review Process Papers submitted to this conference have been double-blind peer reviewed before final acceptance to the conference. Initially, abstracts were reviewed for relevance and accessibility and successful authors were invited to submit full papers. Many thanks to the reviewers who helped ensure the quality of all the submissions. Ethics and Publication Malpractice Policy ACPIL adheres to a strict ethics and publication malpractice policy for all publications – details of which can be found here: http://www.academic-conferences.org/policies/ethics-policy-for-publishing-in-the- conference-proceedings-of-academic-conferences-and-publishing-international-limited/ Conference Proceedings The Conference Proceedings is a book published with an ISBN and ISSN. The proceedings have been submitted to a number of accreditation, citation and indexing bodies including Thomson ISI Web of Science and Elsevier Scopus. Author affiliation details in these proceedings have been reproduced as supplied by the authors themselves. The Electronic version of the Conference Proceedings is available to download from DROPBOX http://tinyurl.com/eckm2017 Select Download and then Direct Download to access the Pdf file. Free download is available for conference participants for a period of 2 weeks after the conference. The Conference Proceedings for this year and previous years can be purchased from http://academic-bookshop.com E-Book ISBN: 978-1-911218-49-4 E-Book ISSN: 048-8971 Book version ISBN: 978-1-911218-48-7 Book Version ISSN: 2048-8963 Published by Academic Conferences and Publishing International Limited Reading UK 44-118-972-4148 www.academic-publishing.org Contents Paper Title Author(s) Page Guide no no Preface xviii Committee xix Biographies xxii Keynote Outlines xlix Research papers 1 Can Knowledge be Retained in Moheeb Abualqumboz, 1 3 Informal Organisational Networks? Iain Reid, Marina Papalexi and David Bamford Open Innovation and Service Peyman Akhavan, Mona 8 4 Management: Iranian Banks Case Batouei, Hossein Study Goudarzipour and Lila Rajabion Indirect Effects of Organisational María Dolores Aledo Ruíz, 15 5 Unlearning in Firm Performance AlexeisGarcía Pérez, Eva Through Human Capital Martínez Caro and Juan Gabriel Cegarra Navarro The Influence of Wasta on Abrar Al-Enzi, Andrew 23 5 Knowledge Sharing in Kuwait Rothwell and Louise Cooke Usage of Knowledge Management Khaled Algahtani, Suresh 30 6 Techniques Within The Saudi Arabian Renukappa, Subashini Public Sector Organisations Suresh, Saeed Al Nabt and Hanouf Alosaimi Innovative Solutions for Information Pierre-Emmanuel Arduin, 38 7 and Knowledge Systems Security: A Doudja Kabeche and Total Quality Management Mustapha Sali Perspective The Effect of Human Resources Ashraf Awad 47 8 Competencies on a Firms Performance: A Marketing Perspective i Paper Title Author(s) Page Guide no no Wisdom Management: ECKM 2007- Joan Baiget Solé 55 9 2017 review How do Knowledge Creation and Andrea Balle, Mírian 62 10 Knowledge Sharing Happen in Oliveira, Carla Curado and Software Development Felipe Nodari Methodologies? Cultivating Online Communities of Jayanta Basak, 71 11 Practice as Rural Knowledge Somprakash Management Strategy in India Bandyopadhyay, Parama Bhaumik, and Siuli Roy The Relationship Between Knowledge Fábio Ferreira Batista, 81 12 Management and Innovation in Large Maurizio Massaro, Companies: A Structured Literature Francesca Dal Mas and Review Andrea Garlatti Effectiveness of Knowledge Fabio Ferreira Batista and 90 13 Management Implementation: An Carlos Quandt Analysis of Brazilian Regulatory Agencies The Symbiosis of Knowledge Andrea Bencsik and Andrej 98 14 Management and Innovation Hevesi Useful Methodologies for Knowledge Dolores Bengoa and 107 15 Transfer in Education and in Business Yasmin Köhler Knowledge Mapping in a Medical Lamiae Bentaleb and 115 16 Biology Laboratory in Morocco: A Mimoun Zouhdi Case Study The Importance of Space in Marco Bettoni, Eddie 122 17 Knowledge Sharing Online: The QUBE Obeng, Willi Bernhard, Approach Nicole Bittel and Victoria Mirata Knowledge-Based Selection of Ettore Bolisani and Enrico 130 17 Customers: The Scarso Opportunity/Profitability Matrix ii Paper Title Author(s) Page Guide no no Identification and Comparison of KM Ettore Bolisani, Federico 137 18 Strategic Approaches: Analysis of Cazzaniga, Juan Gabriel Spanish KIBS Companies Cegarra-Navarro and Aurora Martinez-Martinez The Impact of the Entropic Constantin Bratianu and 146 19 Knowledge Dynamics in the Decision- Elena-Mădălina Making Process Vătămănescu Emerging Digital Business Models in Karl Joachim Breunig and 154 20 the Legal-Industry Tale Skjølsvik KM Processes in a Higher Education Elisabeth Brito, Leonor 162 21 Organization: An Administrative Staff Pais, Nuno Rebelo dos Perspective Santos, and Diana Fernandes The Moderating Role of Servitization Marta Buenechea- 171 22 Degree in the IC-Innovation Linkage Elberdin, Aino Kianto and Josune Sáenz Skills in Sight: How Social Media Iris Buunk, Hazel Hall and 181 23 Affordances Increase Network Colin Smith Awareness Microfoundations of Knowledge- Agustí Canals 187 24 Related Capabilities: A Clash of Paradigms Big data for Scientific Knowledge Agustí Canals and 197 25 Alexandre López-Borrull Managing Knowledge in a Lean Paolo Canonico, Ernesto 206 26 Product Development Setting: De Nito, Vincenza Esposito Practices From an Automotive Firm and Mario Pezzillo Iacono A Systemic Model of Engineering Mike Colechin and Gillian 215 27 Knowledge Management From the Ragsdell Energy Sector The Impact of Organisational Culture Niall Corcoran and Aidan 223 28 on Staff Knowledge Sharing in Higher Duane Education iii Paper Title Author(s) Page Guide no no Knowledge Sharing in the Online Christopher Davis and 232 29 Environment: Emotional Intelligence, Reet Cronk Social Capital, and Intellectual Capital Relationships The Knowledge Spiral and Annunziata de Felice and 240 29 Innovation: A Case Study Isabella Martucci A CBR System for Improving the Souâd Demigha 248 30 Psychiatric Knowledge Management, Skills and Attitudes of Patients The Potential of Knowledge Sharing Souâd Demigha 258 31 in the Diagnosis Variability Modelling Knowledge Dynamics in Nikolina Dragičević, André 267 32 Industry 4.0: A Smart Grid Scenario Ullrich, Eric Tsui and Norbert Gronau Organizational Values Fostering Alina Dulipovici 275 33 Secure Knowledge Sharing Facilitating Knowledge Sharing Meri Duryan and Hedley 283 34 Environment Within Bureaucracies by Smyth Cultivating Communities of Practice: A Case Study A Critical Knowledge Mapping Imane EL Amrani, 293 35 Approach for Moroccan Handicrafts Abdelmjid Saka, Nada Matta and Taoufik Ouazzani Chahdi Digital Media and Relational Capital Scott Erickson and Helen 303 36 Rothberg Knowledge Generation for Regional Burak Erkut and Tugberk 310 36 Competitive Advantage Kaya Improving SMEs: A Study on Leif Estensen, 318 37 Knowledge Transfer Between Norway Anandasivakumar and Poland Ekambaram and Katarzyna Anna Kazimierczuk iv Paper Title Author(s) Page Guide no no Non-Routine Knowledge Sharing in Ken Fukuda, Masato 326 38 Elderly Care-Facility for Better Nakajima Satoshi Services Nishimura, Takuichi Nishimura Co-Creation of Knowledge by Anderson Galvão, Carla 334 39 University Research Projects in low Mascarenhas and Carla Density Regions Susana Marques Knowledge Visualization as a new Tatiana Gavrilova, Artem 345 39 Discipline: Swiss Bias Alsufyev, Elvira Grinberg and Edward Mailov A Semantic Approach to Knowledge- Ana-Maria Ghiran, Cristina 353 40 Driven Geographical Information Claudia Osman and Robert Systems Andrei Buchmann Meme Lifecycle Semantics and Ana-Maria Ghiran 363 41 Organizational Knowledge Creation Does Knowledge Management Daniele Giampaoli and 373 42 Enhance Decision-Making Speed? Massimo Ciambotti The Role of Knowledge in the Veronika Gigalová 382 43 Intuitive Decision-Making of Managers Why Knowledge Transfer Fails? A Alberto Gonzalez-Cristiano 390 44 Failure Story About Timing and Other Factors The Influence of HRM Practices on Sharmila Gope, Gianluca 397 45 KM Capacities in the Indian IT Elia and Giuseppina Industry Passiante National Knowledge Management: Hossein Goudarzipour, 406 46 Developing a Comprehensive Model Masumeh Nabizadeh, Peyman Akhavan and Lila Rajabion v Paper Title Author(s) Page Guide no no Knowledge Management in the Miguel Guerreiro, Paula 415 47 Succession Process: The Case of Rodrigues, Isabel Torres, North Portuguese Family Business Adelia Monarca and Daniel Barradas Intellectual Capital Management Noradiva Hamzah, Hazlina 424 47 Practices: The Case of Malaysian Hassan, Norman Mohd Private Hospitals Saleh and Amrizah Kamarudin Individual Preference for a Personal Meliha Handzic 432 48 Knowledge Management Strategy Developing a Knowledge Harold Harlow 441 49 Management Strategy for Data Analytics Invisible Work, Making Visible Åse Storhaug Hole, Hanne 449 50 Differences: Facilitating Haave and Inge Transformative Learning Circles Hermanrud Developing a Knowledge Eli Hustad, Marie Alstad 456 51 Management Roadmap to Assist the and Jens Hartmark User Support Function in Organizations Knowledge Management Towards a Eli Hustad, Polyxeni 466 52 Digitalization
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