WHAT IS HAZARDOUS WASTE? We Will Package Everything Delivered and You Will Find Information on the Lid of the Box

We welcome you as a new Reno-Vest customer!

Useful information about the waste collection scheme for our household customers in Andøy, Bø, Hadsel, Lødingen, Sortland and Øksnes municipalities

Updated: 31 May 2019 Top effort for the environment! We welcome you as a new Reno-Vest customer! This brochure provides a good overview of the waste collection scheme:

HUSK DOBBEL Sorteringsguide KNUTE PÅ ALLE POSER. Trenger du grønne, røde eller Er du i tvil om hvilken pose du skal kaste avfallet i, blå poser? Knyt ønsket pose på We sort household waste in coloured bags. Food avfallsbeholderen, så får du en bruk restavfallsposen. poserull av renovatøren.

ATAVFALL OG KART M IR ON scraps in the green bag, clean plastic packaging P G PA Matrester, eggeskall, Papir, aviser, tidsskrifter, rester av frukt og ukeblader, reklame uten grønnsaker, gamle brød -og plast, bøker med myk og hard bakervarer, blomster og jord, perm, emballasjekartong, in the blue bag, paper and carton in the red bag teposer og kaffegrut, vått eggekartong, drikkekartong husholdningspapir OBS! Se egen info om OBS! Ikke kast plast returkartonglotteriet. i matavfallet. and general refuse in an inside-out shopping bag. EMBALL TAVFA ST AS RES LL LA JE P Aske, keramikk, porselen, dyre See page 3. Alt av plastembal- ekskrementer/kattesand, lasje: • folie • poser • bleier og bind, innpakningspapir flasker • kanner (også julepapir), lær, gummi, • begre • bokser • kaffeposer garn, tau, konvolutter og post- OBS! Kun ren og tørr plast. it-ark med lim, isopor, støvler, Skyll evt. i kaldt vann sko, tekstiler, leker av plast, – fjern matrester. tannbørster ol. OBS! Vreng handlenettet. You have a permanent collection day every other week. Find your collection day at www.reno-vest. no/privatkunder/tommekalender/. On page 7, you can read more about our free text-message reminder about collection and our free App.

We have a recycling station in each municipality. Read more on pages 17 and 18. Opening hours can be found on page 22.

At the recycling station, you can pick up a red box, free of charge, for storing hazardous waste. The box is childproof. There is an accompanying brochure about hazardous waste. You may empty the box, free of charge at the recycling station. See page 9.

Empty glass bottles, food jars and metallic packaging are disposed of in the glass and metal containers. These are placed in various locations in all the municipalities.

We empty about 2,500 sludge/septic tanks per year. The tanks are emptied once every other year for all inhabited dwellings. For secondary residences, the tanks are emptied every fourth year. Learn more on page 21.

We offer three different subscriptions for cabin/holiday home waste collection services – the blue big bag! See page 14.

2 Please contact us if you can’t find enough information in english - phone 76 11 29 00. Recycling guide

ANIC WAS R AND CAR RG TE E TO O P N PA Food scraps, eggshells, Paper, newspapers, Matrester, eggeskall, rester Papir, aviser, tidsskrifter, scraps of fruit and magazines, weekly periodicals, av frukt og grønnsaker, gamle ukeblader, reklame uten plast, vegetables, old bread and advertisements without plastic brød -og bakervarer, blomster og bøker med myk og hard perm, baked goods, flowers and soil, wrappers, hard and soft binders, jord, teposer og kaffegrut, vått emballasjekartong, eggekartong, teabags and coffee grounds, packaging carton, egg cartons, husholdningspapir drikkekartong wet paper towels beverage cartons OBS! Ikke kast plast OBS! Se egen info om NOTE! No plastic NOTE! See separate info on the i matavfallet. returkartonglotteriet. with the organic waste. carton recycling lottery.

AC L TIC P KAG ERA REFU S IN EN SE LA G G P Aske,Ashes, keramikk, ceram- ics, drinking glasses, All types of drikkeglass, krystall, Alt av plastemballasje: • folie crystal, porcelain, animal plastic packaging: • foil • bags porselen, dyreekskrementer/ • poser • flasker • kanner excrement/cat litter, nappies • bottles • cans • cups kattesand, bleier og bind, • begre • bokser • kaffeposer innpakningsand tampons,papir wrapping (også jule paperpapir), • boxes OBS! Kun ren og tørr plast. (incl.lær, gummi, Christmas garn, wrapping), tau, konvolutter leather, NOTE! Only clean and dry plastic. Skyll evt. i kaldt vann rubber,og post-it-ark yarn, rope, med envelopes lim, isopor, and Rinse under cold water if needed – fjern matrester. post-its withleker glue, av plast, polystyrene, – remove all food scraps plastic toys,tannbørster toothbrushes ol. etc. NOTE!OBS! Vreng Turn handlenettet.the shopping bag inside out. REMEMBER! DOUBLE KNOT ON ALL BAGS Do you need green, red or If you are unsure about which bag you should use, blue bags? You can get free bags in all grocery stores in deposit the waste in the bag for general refuse. Vesterålen.

CARTON RECYCLING LOTTERY: To participate, you need to write your name and telephone number on the empty beverage carton or packaging containing multiple cartons and turn it in to the recycling station.

GLASS AND METAL PACKAGING: Recycling containers are located at various places in the municipalities Non-deposit glass bottles • clean jam/food glass jars • empty medicine bottles • all types of metal food containers (tin cans, metallic tubes etc.)

ELECTRIC/ELECTRONIC WASTE (EE WASTE): Everything that runs on electricity or batteries such as computers • refrigerators • TV • PC screens • electric toys • light bulbs of all types • mobile telephones • electric shavers • hair driers • blinking light-up shoes • etc. All this is delivered free of charge at the point of sale or at the recycling station. Use the red box when possible!

HAZARDOUS WASTE: Delivery is free of charge at the recycling station; use the red box when possible: For example, • paint • varnish • glue • all types of lightbulbs and fluorescent tubes • all types of batteries • plant preservatives • spray cans and gas • PCB windows • chlorinated paraffin windows • etc.

RISK WASTE: Reno-Vest will only accept infectious waste such as hypodermic needles in sealed containers. Leftover medicine is to be delivered to the pharmacy. 3 FACTS !

You can dispose of the follo- The wing items in the red bag: • Newspapers and magazines • Advertisements without plastic wrappers red bag • Periodicals • Books • Various types of carton packaging • Flattened and stacked drink cartons or loose cartons

The red bags are sorted separately in the optical processing plant. They are compressed and sent to recycling – the content becomes new paper and new cartons.

4 Use the BLUE BAG only for clean and dry plastic packaging!

What should be placed in the blue bag and why? What Why Clean, dry plastic packaging • Recycling plastic saves • Plastic bags crude oil and energy • Non-refundable plastic bottles • Saves the environment • Yoghurt containers from 2.7 kg CO2 for every • Bottles for dishwasher soap etc. kg of recycled plastic • Plastic containers

5 Bags for waste-sorting are available in grocery stores.

You get bags for sorting waste free of charge in grocery stores in Vesterålen and Lødingen.

Making green, red and blue bags available in grocery stores facilitates waste-sorting. Everyone has to buy food, and the grocery stores have late opening hours. This way you can get the roll of bags that you need without having to wait two weeks for the next waste collection. Each roll contains 40 bags, so one roll will last many weeks. This arran- gement is here to stay – you do not need to stockpile bags at home.

The stores will also sell white bags for residural waste at NOK 30 per roll (40 bags).

You will find free waste sorting bags in the following grocery stores:

Andøy Lødingen Bunnpris Andenes Coop Prix Lødingen Coop Marked Dverberg Matkroken Vestbygd Coop Prix, Andenes Nærbutikken Vågehamn Joker Risøyhamn Rema 1000 Lødingen Matkroken Åse Spar Lødingen Rema 1000, Andenes Snarkjøp Nordmela Sortland Landhandleri & kafé Bunnpris & Gourmet Sortland Coop Extra Sortland Bø Coop Mega Sortland Coop Prix Straume Coop Prix Strand Joker Bø, Eidet Joker Eidsfjord Spar Bø i Vesterålen, Vinje Kiwi Lykkentreff, Sortland Rema 1000 Sortland (Nord) Hadsel Rema 1000 Sjøgata, Sortland Coop Prix Melbu Coop Prix Stokmarknes Øksnes Joker Melbu Bunnpris Myre Rema 1000 Melbu Coop Prix Myre Rema 1000 Stokmarknes Matkroken Alsvåg Spar Stokmarknes Rema 1000 Myre

6 Min renovasjon - download the free app to your mobile telephone

Would you like to know when your refuse will be collected, when the recycling station is open and where the closest return point is?

This is how to launch the new alert app Min Renovasjon:

1. Download the Min Renovasjon app free of charge from Google Play (for Android) or from the App Store (for iPhone/iPad). 2. The first time you use the app, you will need to select the municipality you belong to. Next, register your address or your property registration and holding number. 3. The collection calendar shows the days when we collect refuse at your address. You can activate the alert so that you are notified by mobile phone before pick-up time. The notification is free of charge.

Free text-message reminder the day before collection To get your text-message reminder, go to the collection calendar via www.reno-vest.no/privatkunder/tommekalender/: • Write the name of your street in the search field (or property/holding number) The address will show in the drop-down menu. Select your address. • When you have selected the correct address, fill in your telephone number. • Select ‘order’ (bestill). • You will now receive a confirmation text message. This can also be done in the app.

7 Position the waste bin with the lid’s opening towards the road

– close to the road so that the lift arm reaches the bin.

We serve most routes using garbage trucks with a lift arm.

To have the bin emptied: 1. the lid opening must be facing the road 2. the bin must be within reach of the lift arm and 3. there must be room beside the bin for inserting and fastening the lift arm so that the bin can be emptied.

Remember: Our refuse collectors Stig Kibsgaard and The bin must have about a half-metre clearing on all sides Einar Karlsen find the new bin collection – and it must not be placed beneath tree branches etc. trucks very efficient. Lid fasteners or stones placed on the lid must not be used on collection day.

8 Hazardous waste – easiest in the red box

These are some examples of items with hazardous content that can be stored in the red box.

Jon Are Kristensen is responsible for hazardous waste disposal at Use the red box and become an ENVIRONMENT Reno-Vest. MASTER!

SIMPLE AND FREE OF CHARGE WHEN THE BOX IS FULL Get the box from the recycling station nearest You can sort the waste free of charge at you.The box has a childproof lock. the recycling station. SENT FOR FURTHER PROCESSING WHAT IS HAZARDOUS WASTE? We will package everything delivered and You will find information on the lid of the box. send it for further processing, recycling or destruction. 9 Helpful clothing Deliver all types of textiles and footwear free of charge at all recycling stations! We will donate it to Fretex. That way, whatever you don’t need can be given to someone who needs it!

Fretex accepts all these clean items: - Clothing - Textiles such as tablecloths, duvet covers, pillowcases, bedsheets, curtains, blankets, mats, soft plush animals w/o batteries - Footwear +

10 Helpful clothing Participate in the Deliver all types of textiles and footwear free of charge at all recycling stations! We will donate it to Fretex. Carton Recycling That way, whatever you don’t need can be given to someone who needs it! Lottery Write your name and telephone number on the carton or multiple-carton stack and deliver it to the recycling station nearest you.

Six empty, rinsed drink cartons can be flattened, stacked and pushed into an open carton. This constitutes a “stack”. Lids can be attached.

The contestant writes his/her name and telephone number on the carton or multiple-carton stack and delivers it to the nearest recycling station. You are now entered in the lottery. Four times a year Reno-Vest randomly selects two cartons and sends the names to Green Point Norway, who administer the lottery.

A total of 188 stacks in 86 different locations spread throughout Norway, are drawn four times a year. These stacks are then forwarded to the national drawing. 120 persons/organizations win 10,000 NOK. Four win 100,000 NOK.

You can also enter individual drink cartons with your name and number on it, but this makes you eligible to win only 10,000 NOK.

For more information, visit Green Point Norway’s home pages, www.grontpunkt.no. Enter the LOKKERIET All glass and metallic packaging is valuable! Now glass an metal has become even more valuable as lottery entries in the recycling Fretex accepts all competition “Lokkeriet”. these clean items: All you have to do is write your - Clothing telephone number on the lids - Textiles such as and deposit them in the tablecloths, recycling containers for glass duvet covers, and metal. pillowcases, For more info, see www.syklus.no bedsheets, curtains, blankets, mats, soft plush animals w/o batteries - Footwear +

11 This is how we sort waste at home Sort your waste in these categories:

THE PLASTIC PACKAGING IS TURNED INTO NEW PLASTIC PRODUCTS FOOD SCRAPS BECOME SOIL PAPER/CARTONS BECOME NEW PAPER AND CARDBOARD Collected by Collected by INSIDE-OUT BLUE BAG RED BAG GENERAL WASTE IS GROUND UP, METAL RECYCLED, AND THE REST SHOPPING BAG the garbage truck GREEN BAG OR WHITE BAG BECOMES ENERGY

ALL Free of charge COLLECTED BY FRETEX AND SOLD AT SECOND-HAND TEXTILES SHOPS IN POLAND AND MARKETS IN AFRICA AND FOOTWEAR BEVERAGE Free of charge RECYCLED INTO NEW CARTON CARTON GLASS/METALLICTo the carton recycling lottery PACKAGING SENT TO NORWEGIAN GLASS RECYCLING AND MADE INTO GLASS AND METAL PRODUCTS OTHER WASTE RED BOX RECYCLED INTO NEW PRODUCTS Free of charge SOME IS EXPLOITED FOR ENERGY TO CREATE NEW PRODUCTS, SOME

GLASS- IS SENT TO ENVIRONMENTALLY CORRECT DESTRUCTION CONTAINER Free/pay Free of charge Free of Delivered by the customer by Delivered

• Organic waste – green bag – sent to Lofoten for Sweden and turned into energy. composting, where it turns to soil. • Glass (bottles and food jars) and metallic • Clean plastic packaging – blue bag – sent to packaging – you deposit these yourself in the glass Northern Germany and is turned into new plastic and metal container, for example when you are out products. shopping. Throw the bag in a separate bin. • Newspapers, advertisements, magazines, • All types of clothing and other textiles, books, food & drink cartons – red bag – footwear – packed in a bag/sack – deliver these recycled into new paper and cardboard products. to the recycling station, where they will be collected by Sortland work centre. They forward • General refuse – inside-out shopping bag or the items to Fretex’s partner in Poland for sorting white bag – compressed and ground up before and sale in second-hand shops and at markets, metals are removed. The waste is transported to including markets in Africa.

12 This is how we sort waste at home Sort your waste in these categories:

GLASS- IS SENT TO ENVIRONMENTALLY CORRECT DESTRUCTION CONTAINER Free/pay Free of charge Free of Delivered by the customer by Delivered

• Beverage cartons are rinsed and delivered • Hazardous waste (everything that runs on individually, or you can stack six flattened electricity or batteries, paint, varnish, glue, cartons into a seventh, open carton, write spray cans, fluorescent light tubes, lightbulbs your name and telephone number on etc.) – placed in the red box. Take the box to it and deliver it to the recycling station. the recycling station and sort the contents Two contestants are randomly selected and into separate bins. The hazardous waste will entered in the national carton recycling be sent for correct processing; some of it will lottery four times per year. (They can be be recycled. disposed of in the red bag at home, but then you will not be entered in the lottery). All of this waste is recycled and turned into new cartons.

Cabin/holiday home waste disposal

You can choose between: • Subscription 1: 5 bags Price NOK 450 per year • Subscription 2: 10 bags Price NOK 800 per year • Subscription 3: 15 bags Price NOK 1050 per year

To sign up for a cabin/holiday home subscription: 1. Contact our customer service centre at 76 11 29 00 and register for the desired subscription. 2. You will receive a text message from us. 3. The bags are issued to you when you have shown the text message at the recycling station. 4. We can send the bags to the cabin/holiday home in question (postage fee will be charged)

Pick-up of full cabin bags: Place at the roadside on a route driven by the refuse collector. The bag can accommo- date 80 litres and is moisture and snow-resistant. The bag must be tied with a double knot to avoid spillage. Waste collection begins at 6 a.m. on normal household routes, which are driven every 14 days. The specified collection days can be found at www. reno-vest.no, or by contacting the customer service centre.

Waste disposal regulations are adopted in each municipality in Vesterålen and Lødingen. These specify how the municipality wishes to carry out its collection of household waste. The work is performed by Reno-Vest.

WHY DO WE SORT WASTE? of the municipalities to handle and process the We sort waste because we want to dispose collected waste in the most environmentally properly of the resources in the waste materials. beneficial way and ensure that resources are Sorting results in less pollution, reduced emission efficiently exploited at all times. of greenhouse gases and proper disposal of The solutions we have today have been developed environmentally hazardous material. Waste is to move the waste away from landfills over to produced continually. The waste owners are recycling facilities. In addition, solutions have responsible for following rules concerning waste been developed to exploit the energy in residual sorting. As Reno-Vest employees, we take the waste. responsibility on behalf

Extra waste?

The extra yellow bag costing NOK 100 apiece will hold 80 litres and is sold at the recycling stations. It is made of thick plastic. Throw residual waste in the bag, tie it tightly and secure it with a double knot.

The full bag is placed next to the waste bin, or it can be delivered free of charge at the recycling station.

15 Brilliant waste-sorting

Do you need smart and space-efficient waste boxes? You can get these recycling boxes free at our recycling stations.

Advantages of the Sorting box

• Integrated space for a roll of bags in the recessed bottom of the box. • When you remove the full bag, you simply pull up another bag from the roll beneath. • Adjustable volume. • Does not take up much space and is therefore ideal for most kitchens. • Size of a single box is 29 x 29 x 12.5 cm. • The Sorting box is produced in Norway using 100% recycled materials.

With the Sorting box, you turn waste into a resource by sorting at the source in our coloured bags, while you save time and money. If you have enough space, you can use a box for collecting glass and metallic packaging (which you throw in the glass and metal container) and a box for deposit bottles (that you turn in for a refund).

Watch the film at www.kildeboksen.no to discover how easy it is to use the Sorting box! http://www.kildeboksen.no/

Free shopping bag

You can get your free shopping bag at the recycling station, provided we have them in stock. The shopping bag is made of 12 recycled plastic bottles.

16 Reno-Vest waste delivery card

You can now deliver up to 6 cubic metres of sorted waste free.

With the card, you can deliver all sorted waste at the recycling station free of charge. Waste charged against the card’s quota is sorted waste, wood, unsorted waste, wet cardboard/paper etc. Electric and electronic waste, hazardous waste, garden/landscape waste, metal, polystyrene, glass and metal packaging, dry cardboard and plastic etc. can already be delivered free of charge and are NOT charged to the Reno-Vest waste delivery card.

Sort what you want to Show your card discard when you load at the customer your car/trailer at home. reception - you and (Remember to cover the load the customer adviser agree so that you don’t spill/ on how much to charge It is easy pollute).See page 18 for a to your card- measured to use the1 list of types of waste. 2 in cubic metres.

Deposit You can drive directly Reno-Vest out of the recycling station the waste in the correct container. without returning to the If you are unsure, customer reception card - quick and simple! 3 ask for help! 4

• Hold on to your card. A lost card can be replaced at a cost of NOK 200,-. • If you do not bring your Reno-Vest card with you, you will have to pay to dispose of waste. • The card must not be punched or cut. • The card belongs to the property - including when property is sold to new owners. • The amount of waste is measured in volume - not weight. • The minimum amount that can be delivered with a Reno-Vest card is 0.5 cubic metre. • All waste must be sorted upon delivery to the recycling station. • The Reno-Vest card cannot be used by businesses - it is reserved for use by household customers. • The remaining amounts on quotas are deleted on 31 January each year, and a new quota becomes available on the card beginning the same day.

What if I send another person to deliver my waste? Another person can transport and deliver private waste for the owner and use the owner’s Reno-Vest card.

The waste owner and transporter must fill out a declaration of transport stating what is being delivered and the amount (number/cubic metres). If your card quota is surpassed, the transporter will have to pay for the delivery. The declaration must be signed by the waste owner and the transporter and then submitted to the customer advisor at Reno-Vest. You can download the declaration form at: www.reno-vest.no/privatkunde/selvbetjening.

17 At the recycling station: This This is costs a fee free to deliver when to deliver your Reno-Vest-Card Garden and park waste EE-waste – electric such as grass, moss, and electronic waste – quota is filled twigs and can also be delivered Wood – untreated and branches free of charge to the treated (wood that Cardboard/paper – point of sale has been painted/var- polluted (wet/dirty) Asbestos/eternit nished/stained/glued) NOK 2.14 per kg materials are stacked All types of clothing, NOK 1.60 per kg on pallets and must be textile materials and completely wrapped footwear – packed in in plastic a bag and tied with a Garden waste – such as large branches, double knot (sent to roots and poles – NOK 1.60 per kg Impregnated wood Fretex)

All other hard plastic (garden furniture, fish Øksnes KFUK-KFUM won the beach-cleaning prize of Hazardous waste such Polystyrene crates, plastic buckets, sledges, small and as paint, varnish, large plastic oil drums, children’s toys etc.) NOK 5 000,- (two winners glue, spray cans etc. NOTE! Children’s toys that run on batteries per year). Please use the red box can be delivered free of charge because of the Glass: Bottles/jam for hazardous waste. environmentally harmful content Photo: Torunn jars/food jars/ tin You can get these free – NOK 2.14 per kg Anita Ulriksen. cans go in the glass of charge at the container or are deli- recycling station. vered to the recycling Sorted waste Landfill waste station. NOTE: No NOK 2.14 per Kg NOK 2.14 per Kg White goods - bags or other types of refrigerators, waste! freezers etc. Wet organic waste Textiles (unusable) – such as food scraps Window panes NOK 2.14 per Kg NOK 2.14 per Kg Metal containing PCB - Windows made in the period 1965-1975 Dry paper/newspapers/ Window panes containing chloride NOTE! The following is not included in the magazines/books/ paraffin Reno-Vest card: advertisements - Windows made in the period without plastic 1976-1990 Unsorted waste – Car tyres on rims wrapping will be sorted at the – accepted only at regional recycling Dry cardboard Ramnflauget station at Ramnflauget Leisure boats up to 15 feet NOK 69.00 apiece NOK 4.29 per Kg long (about 5 m) can be Plastic foil and some delivered at all recycling hard plastics such Tractor/industrial stations Lorry tyres on rims Leisure boats up to 50 feet as bottles, plant and tyres on rims – (15 m) can be delivered to the – accepted only at yoghurt trays, empty accepted only at regional recycling station in Ramnflauget Ramnflauget. You may apply to oil bottles, empty Ramnflauget the Norwegian Environment jugs, empty plastic Agency for a disposal subsidy NOK 411.00 apiece of NOK 1,000 per boat paint buckets NOK 1,098 apiece (all sizes).

18 Regarding delivery to the recycling station by household customers. Contact persons in Become a beach the municipalities:

Andøy municipality: cleaning volunteer! Kristin Krey, tel. 76 11 54 30 Beach cleaning portal: This year, the Directorate of the [email protected] Environment requires that all efforts be logged in the Keep Norway Clean, “ryddeportalen”. Bø municipality: Astrid Ramberg, tel. 76 11 43 19 Why? If everyone actively uses the Beach Cleaning portal, [email protected] we gain a great overview of: • Polluted areas that need to be cleaned Hadsel municipality: • The areas that have already been cleaned Stokmarknes Vel ved • The areas with planned cleaning events Kate Adolfsen-Trabelsi, tel. 91 64 57 65 • Planned beach cleaning events anyone can join [email protected]

Beach cleaning sheet: In order to register items found at Lødingen municipality: beach cleans onto the portal and contribute to national Brita Almestad, tel. 76 98 66 35 statistics, the items must be logged. This is why we urge you [email protected] to fill in a two paged cleaning sheet. Sortland municipality: Keep yourself up-to-date by visiting reno-vest.no/ Raina Kristensen, tel. 76 10 91 11 strandrydding and holdnorgerent.no/ryddeportalen [email protected]

Øksnes municipality: Øksnes KFUK-KFUM won the Einbjørn Lakså, tel. 76 18 50 60 beach-cleaning prize of [email protected] NOK 5 000,- (two winners per year).

Photo: Torunn Anita Ulriksen.

Proud seventh-graders after a praiseworthy effort in Øksnes.

Photo: Jan Einar Andersen.

19 Watch, learn and be inspired!

Our new FILM What happens to the coloured bags after the garbage truck has emptied your waste bin?

You can find out by watching the film made for us by Deadline Did you know that... Media. It shows what happens to the waste you have put into the The average Norwegian green, red and blue bags, and into each year discards 14.5 kg of plastic, 11.5 kg of the inside-out shopping bags. cardboard and paper, 7.6 kg of textiles and You can watch our film at: 46 kg of food scraps as unsorted waste. When - youtube waste is not sorted - www.reno-vest.no/kildesortering correctly, we lose the - Facebook.com/Reno.Vest opportunity to recycle or reuse the resources.

We follow the bags’ journey from the time until the bags are emptied into the Optibag you throw them into the bin... facility.

The bags are sorted by colour and placed in The bags are compressed and ready to be various containers recycled.

20 Correct use and emptying of septic tanks prevents accidents and protects our environment

Reno-Vest’s obligations Reno-Vest must ensure that the tank is properly locked (mandatory lock) and that any barriers, gates or doors are closed. Reno-Vest must notify the customer whether the tank is “emptied” or “not emptied”.

Owner’s obligations The owner must ensure that the tank is in compliance with regulations and available for emptying by a vacuum tank vehicle. Soil, snow or ice covering the tank must be removed by the owner and the lid must be cleaned so that the tank can be easily opened. Mark the tank so that the service personnel can locate it. If the lid is locked, a key must be readily available. If no key is made available, the lock will be removed and the owner will have to replace it.

An unsecured septic tank is a death trap Septic tanks are extremely dangerous if they are not properly secured – and the owner of the tank is responsible for this.

Throw only TOILET PAPER into the TOILET! Throw nothing but toilet paper in the toilet. Cooking grease, sanitary napkins, tampons, condoms or wet wipes must not be thrown in the toilet. Our service personnel unfortunately find these items in the septic tank, and they absolutely do NOT belong there. They will not disintegrate, and they are frequently tangled up with one another. The result may be a clogged septic pipe and a lot of problems for the homeowner!

No wet wipes in the toilet, please! These frequently cause large cloth-like balls in the pipe system.

No cotton buds in the toilet! The cotton buds often stick in the pipes along with cleansing tissues and grease. NOTE. When notification is received that the No cooking grease/drippings tank will be emptied, the lids are NOT in the toilet! Cooking to be removed before our personnel is grease/fats that are poured into the sink or toilet will on site. If the lids are locked, clot in the pipes so that they a key must be available at the time may become clogged. emptying is to begin.

21 This is how you find important information:

KUNDEMAGASINET fra Reno-Vest • 1/2018 KUNDEMAGASINET fra RenoVest • 3/2018

naturOffentlig informasjon ligvis naturOffentlig informasjon lig Tas vare på! vis KUNDEMAGASINET fra Reno-Vest • 2/2018 KUNDEMAGASINET fra Reno-Vest • 1/2019 vis Tas vare på! Tas vare på! vis naturOffentlig informasjon lig naturOffentlig informasjon lig Tas vare på! Vår nye film: Lær hva vi gjør med avfallet Godt fornøyd med Se side 8 Reno-Vest-kortet

Nå kan du VRAKE KJØRETØYET Kildesorterings - Trenger din Vi sponser barne- Altditt dette erhos oss Juleinformasjon poser er nå hjelp til å og ungdoms- GRATIS å levere Møt vårt kunde og endring i Gladnyhet – gratis å tilgjengelige i rydde strender i aktiviteter i på gjenvinnings- senter: Ofte stilte tømmedager i levere sortert avfall Slik får du matbutikker nærmiljøet Vesterålen stasjonen spørsmål – og svar julehøytiden fra 1. februar 2019! gratis varsel dagen før tømmedag «Bruksanvisning» Vesterålen Åpent Tømmedag blir på renovasjonsbil Bruker du Sammen rydder Bilvrakmottak tilrettelegges for med løftearm Lettvint med vi strender i en lørdag som før, til du økt turiststrøm Reno-Vest- blåposen i mai i Vesterålen får varsel om år også! riktig? Se side 12 – en suksess! kortet! Se side 8-9 endring Se side 6-7 Se side 4-5 • Our home pages: reno-vest.no • The App: Min renovasjon You will receive the customer magazine • Our Facebook-page featuring our popular Naturligvis in Norwegian by post three times a BRUKTFUNN (second-hand items) year. The magazine provides up-to-date • Customer service centre: information about our waste collection service. Contact us at tel. no. 76 11 29 00 • Collection reminder via the free app Min Are you a new customer? renovasjon or a free text-message reminder Download or order the brochure via the collection calendar found on “We welcome you as a new Reno-Vest customer”. www.reno-vest.no •

Opening hours at our recycling stations:

ANDØY ØKSNES Monday and Wednesday: 11.00 - 15.00 Monday: 09.00 - 13.00 Tuesday and Thursday: 14.00 - 19.00 Tuesday: 13.00 - 20.00

HADSEL SORTLAND Monday, Tuesday* Monday, Tuesday*, and Wednesday: 10.00 - 15.00 Wednesday and Friday: 08.00 - 15.30 Thursday: 12.00 - 19.00 Thursday: 08.00 - 19.00 *In May and June, opening hours on (Car disposal area is open until 19.00) Tuesdays are: 14.00–19.00 *In May and June, the opening hours on Tuesdays are: 08.00–19.00 BØ (Note! Car disposal area closes at 15.30) Thursday: 13.00 - 20.00 In June and July, we have extended LØDINGEN opening hours: Thursday 11.00–20.00 Wednesday: 13.00-20.00