SAP Successfactors – the Gold Guide

SAP SuccessFactors Solutions | THE GOLD GUIDE

Why SAP® SuccessFactors® Solutions? We help redefine experiences to keep your employees connected and your business growing.

03 Why SAP SuccessFactors solutions? Today, we are facing a dramatically 06 What makes SAP so different? changing workforce and an unprecedented 12 Why you need SAP SuccessFactors battle for talent. Organizations that truly solutions care about – and focus on – maximizing the experience of every employee will win 18 SAP’s approach to innovation and lead in the future.

28 Industry use cases

34 Customer success stories Greg Tomb 40 SAP App Center President, SAP SuccessFactors (SAP)

44 Implementation partners Employee experience is a topic at the center more steps in HR processes; making HR tools and of conversations with HR and business leaders systems more accessible and user friendly; and alike because it drives engagement, retention, and tracking key metrics to stay on top of what’s bottom-line business impact. When employees are happening in the workforce. engaged, top-quartile business units outperform bottom-quartile units, realizing:1 Despite this focus, we’re falling short of employees’ expectations. Consider these facts:2 10% more customer loyalty and engagement 77% of employees who quit in the last year “The old days of HR are over. We need to 21% higher profitability revolutionize. We need to create and deliver could have been retained. 20% greater productivity great people experiences at the moments By 2023, 35% of employees will leave their that matter. Let’s disrupt, let’s innovate, let’s jobs each year to work someplace else. Knowing this, HR has devoted considerable time to challenge the status quo. The best people to improving the employee experience by surrounding lead this change are us: HR professionals.” employees with powerful programs; automating

#HRPUNKS!

Stefan Ries, Member of the Executive Board, SAP SE Chief Human Resources Officer

1. “The Relationship Between Engagement at Work and Organizational Outcomes: 2016 Q12® Meta-Analysis: Ninth Edition,” Gallup, April 2016. 2. “2019 Retention Report: Trends, Reasons, and a Call to Action,” Work Institute, 2019.

2 3 THE GOLD GUIDE | Why SAP SuccessFactors solutions?

Perhaps even more concerning, even though orga- We developed SAP SuccessFactors solutions WHY I LOVE THE SAP SUCCESSFACTORS HXM SUITE nizations are placing a greater focus on employee to help meet these needs – for our own 94,900 People always ask me why I’m so excited to talk about SAP SuccessFactors experience, they don’t feel equipped to address it. employees in more than 130 countries and for our solutions. There are five main reasons for my enthusiasm. In Deloitte’s 2019 report on human capital trends, 413,000 customers around the world. Using these 84% of leaders point to employee experience as a solutions helps us have the right talent in the right We help you understand the “what” and the “why.” top priority. But only 9% believe they’re ready to positions. It helps us create meaningful employee With SAP’s acquisition of Qualtrics, the global pioneer of experience management (XM) software, our integrated solutions enable you to close address the issue.3 experiences and build a highly motivated workforce in sync with our corporate objectives. And SAP experience gaps by combining rich transactional HR data (O-data) with Employee experience matters. And when the SuccessFactors solutions put the power of data- powerful experience data (X-data). Our solutions enable you to learn job market is as competitive as it is now, it’s more based insight into our HR department, our managers, not only what’s happening with your workforce but also why those important than ever. Employee experience drives and, most important, our employees. What’s more, things are happening by understanding employee beliefs, emotions, not only satisfaction but also business performance. analysts consistently recognize SAP SuccessFactors and intentions. This capability enables you to listen, understand, and, However, traditional approaches to employee solutions as the leading products in our industry. most importantly, act on the insights to create a great employee experience are falling short. experience, anytime and anywhere. But a top-line executive summary of our offering We’re simplifying data privacy and compliance. INTRODUCING HUMAN EXPERIENCE isn’t enough. That’s where this guide comes in. The The world is getting smaller, with many companies supporting MANAGEMENT Gold Guide not only offers the big picture of what operations around the world. But managing people, regulatory Human experience management (HXM) is the next we do but also helps you think about how you might requirements, and data privacy is getting harder. We believe it is evolution of human capital management (HCM). It’s use our tools – and our partnership – to redefine our responsibility to help you remain compliant and build trusted a new way of delivering software to the workforce employee experiences from every angle. relationships with customers. SAP SuccessFactors solutions fully that’s designed completely around what people support data privacy regulations such as the General Data Protection need, how they work, and what motivates them. Here you’ll find thoughts and insights on turning Regulation, as well as many local, country-specific mandates. HXM shifts the focus from supporting traditional innovation into best practice as well as the why and HR processes to delivering experiences that serve how of SAP SuccessFactors solutions – and what Our solutions support total workforce management. employees first and, as a result, serve the business they mean for you. All this plus industry use cases, Every person in the extended workforce is an agent of your company. They better. SAP is leading this transformation – delivering customer case studies, and a directory of our represent your brand, your ideals, and your offerings to your customers. To the first-ever HXM suite to the market. applications in one regularly updated go-to guide. succeed, you need to enable this workforce just as you do your own employees. With integration between SAP SuccessFactors and SAP Fieldglass® SAP® SuccessFactors® Human Experience We hope this guide inspires you to learn more about solutions and SAP S/4HANA®, you can centrally manage your entire workforce. Management Suite provides powerful solutions for the opportunities available thanks to the power of Powerful analytics help you make better decisions, improving business core HR and payroll, talent management, employee SAP SuccessFactors solutions combined with a outcomes. experience management, and people analytics to vibrant partner ecosystem and a comprehensive The SAP SuccessFactors People Analytics solution combines the power of the support employees throughout their careers and set of technologies. We’re ready to help you be the SAP HANA® platform with the flexibility offered by SAP Cloud Platform. It supports enable HR leaders to accelerate business growth. best company you can be by attracting, developing, not only workforce analytics but also operational reporting, planning, and predictive SAP SuccessFactors HXM Suite is unique in that it and retaining the best people. n modeling capabilities – all on a single business technology platform. builds on the best of HCM and extends it to create truly dynamic, engaging, and employee-centered Our partner ecosystem expands the ROI of your SAP SuccessFactors solutions. experiences. We can’t be the best of the best on our own. That’s why we partner with the top Greg Tomb implementation and innovation partners in the business and why they, in turn, build and innovate with SAP Cloud Platform. Offering extensions and innovative technologies, our ecosystem helps you realize quick value. n 3. “2019 Deloitte Global Human Capital Trends,” Deloitte Development LLC, 2019.

4 5 SAP SuccessFactors Solutions | THE GOLD GUIDE

SAP SuccessFactors solutions and SAP Cloud Platform WHAT MAKES SAP offer a vital combination of agility, innovation, and trust, SO DIFFERENT? essential to meet the changing needs of your workforce.

SAP SuccessFactors HXM Suite and developing a collaborative and employee-centric These solutions must extend around the world to 100 countries around the world have already put SAP Cloud Platform empower you to intelligent portal that spans your entire enterprise deliver consistent, cohesive employee experiences legislation in place to protect data privacy – and and offers personalized capabilities and services or across markets while meeting unique regulatory more laws are in the works. While there are similarities accelerate agile innovation and extend using prebuilt mobile cards in a secure mobile wallet requirements in each market. Data security is one of to these laws, there is also a multitude of different the capabilities of your investment in available for any device, it has never been easier to the top issues facing business leaders and CIOs, and requirements, penalties, and interpretations, making SAP SuccessFactors solutions so you improve employee experience through innovation the cloud is no exception. The stakes are high in data protection and privacy both a highly complex can flexibly and effectively address with SAP technology. Administrators can create today’s environment of global connectivity, with and critically important topic for organizations in custom mobile cards in a few hours, with no need steep penalties for noncompliance as well as the all industries and geographies. unique business requirements. for development resources, on any data set using potential for lost customer trust. More than OData or REST protocols. With this flexibility, you PERSONALIZED EMPLOYEE EXPERIENCES can build on your mobile strategy and give users The SAP® SuccessFactors® HXM Suite Perhaps no other IT solutions touch as many quick, real-time insight to information as easily as members of the workforce as HR applications. With you would access a plane ticket or rewards card such an expansive scope, these solutions must from your phone. Changing support seamless, personalized interactions that Developing deliver integrated and dynamic experiences for SAP SuccessFactors solutions offer role-based individuals, teams, and your organization. Everything experiences that make work more enjoyable. Our Paying from core HR to recruiting, onboarding, learning, design approach extends across all devices for all development, succession planning, workforce analyt- users. Through partnerships with Apple and Google, Rewarding ics, employee experience management, performance we have redesigned our iOS and Android mobile and goals, and payroll should be linked in continuous apps to enable intuitive, transformative experiences Onboarding and easy experiences that are beneficial to employ- with quick access to the most relevant data workers ees. They should also offer interfaces that are need to do their jobs. Additionally, these partnerships Teams | O simple to use and navigate while positively impacting help you quickly build streamlined mobile apps using | rg ls an productivity. The result is a motivated, engaged a iz SAP Cloud Platform SDK for iOS and SAP Cloud u a d t workforce that directly contributes to your targeted i i Platform SDK for Android. Whether you choose iOS, iv o Conversational d n Advice & Feedback business outcomes. s Android, SAP Fiori®, or SAP Web IDE, our tools make n I it simple to build a beautiful, engaging, and consistent RPA & Monitoring Content & Collaboration SAP Cloud Platform and SAP Jam Collaboration customer, user, or employee experience. SAP Cloud offer core employee engagement and mobile capa- Platform integrates back-end processes and delivers ML Nudges & Predictions Communities & Connections bilities to drive a streamlined, modern employee a high-quality mobile experience consistent with experience. These services are critical to help you your other channels. Intelligent Enterprise build capabilities for your workforce. Whether

DATA DATA

6 7 SAP SuccessFactors Solutions | THE GOLD GUIDE

SAP SuccessFactors HXM Suite with SAP Cloud exceptional experiences that engage employees Platform helps deliver the kind of unexpectedly and, as a result, improve performance.

Since SAP’s inception in 1972, our customers have a set of powerful tools, such as a gender-based that directly impact business results. We are operations. And to win in this experience economy, benefited from our unmatched investment in global- language checker that identifies and removes redefining human capital analytics for the Intelligent intelligent enterprises are turning insight into action. ization and localization. Our commitment to providing unconscious bias in job descriptions. Another tool Enterprise – putting data, insights, and guidance in HCM systems are great at giving you operational a holistic approach to information security includes offers intelligent salary-range suggestions based on the right context for leaders across the business, metrics like offer-to-acceptance rates, time to 120 local product managers and 200 engineers in the difficulty involved in filling a role. This guidance including finance, HR, procurement, and operations. productivity, and turnover – the data that shows seven development locations around the globe. We helps recruiters make decisions to attract the best Now, analytics can be directly in the hands of the you what is happening. Now, the SAP SuccessFactors stay ahead of the latest compliance requirements talent while ensuring a diverse candidate pool. chief human resources officer (CHRO) and business HXM Suite helps ensure you understand why by and security threats, building data protection into leaders as well as HR professionals, managers, and continually listening to your employees’ voices and every layer of our offerings. We adapt to the latest People analytics traditionally resides outside the HR employees, when and where they need it, to drive collecting experience data (X-data) about employees’ compliance standards, with an average of 1,700 legal domain. It can be challenging to access data about better business outcomes. Our people analytics beliefs, emotions, intentions, and perspectives on updates annually. Our solutions respect and protect people from multiple sources and gain a consolidated solution provides you with a single platform in the an ongoing basis and at every meaningful touch the rights of individuals during the processing and view of the workforce. Additionally, many companies cloud for all of your reporting, business intelligence, point. You can understand not only what to do but use of information, and they address your data pro- are drowning in Big Data, with too much information, and planning needs. By pulling data from across the also the impact that action will have on individual tection and privacy, transparency, and audit control not enough insight, and no clear, intelligent guidance. entire solution suite, people analytics offers dynamic employees, teams, and the organization. Then, requirements. We see a huge opportunity for HR, finance, and IT to insights to help you make key decisions. most importantly, you can act – focusing on the partner and deliver analytics tools that help leaders issues that strengthen employee engagement and SUPERCHARGED WITH INTELLIGENT gain powerful insights and ensure their people We believe that in the experience economy, drive business results. TECHNOLOGIES strategy supports the corporate strategy. intelligent enterprises connect experiences with We employ intelligent technologies such as artificial intelligence (AI) and machine learning to offer The Intelligent Enterprise is our vision for your busi- prescriptive guidance on a wide range of strategic ness, the future of work for your employees, and the X HR Data areas. You can model and predict your talent flow best experience for your customers. For over 45 years, Customer Finance to best meet your organizational goals. Employees our customers have trusted SAP applications to be Customer Analytics Intelligent Technologies can be offered personalized learning recommenda- the custodian of their end-to-end business data, Manufacturi ng tions enabled by machine learning capabilities in which is the key asset for building intelligent Experience Intelligence Operations SAP Leonardo® technologies. People can help algorithms. At SAP, we understand that HR organi- Employee Supply Chain Database & Application Developmen t maximize relevance by indicating topics of interest, zations must do more with less while empowering Data Managemen t & Integration which enables the recommendation engine to deliver every employee to be more productive, more Product Procurement best-fit learning options that match people’s motivated and engaged, and, ultimately, more Brand O preferences. successful. Data

Additionally, we help you deliver on your commitment With SAP SuccessFactors solutions leveraging Qualtrics Business Technology Platform Intelligent Suite to diversity, inclusion, and gender equality. We offer the SAP Analytics Cloud solution built natively on a job analyzer that uses machine learning to deliver SAP Cloud Platform, you can gain powerful insights

8 9 SAP SuccessFactors Solutions | THE GOLD GUIDE

INNOVATION, INTEGRATION, AND Discover enterprise application extensions in our Upgrade2Success: Unique advantages for SAP ERP HCM Customers EXTENSIBILITY SAP App Center, a central marketplace that offers Tools, assets, and services to help SAP ERP HCM solution customers migrate or transition to Much is asked of today’s HR teams, and executives partner-developed HR and technology solutions, to SAP SuccessFactors HXM Suite. must manage increasingly complex technology maximize your investment in SAP SuccessFactors landscapes. To maximize visibility and enhance solutions, such as finance, travel, and procurement. To learn more about Upgrade2Success, click here. workforce management, you need applications that are agile and flexible enough to connect and extend Application extensions built on SAP Cloud Platform wherever and whenever needed. are natively integrated to help you be more productive, increase connectivity within and across organiza- SAP SuccessFactors HXM Suite and our Business tions, and, ultimately, help differentiate your HR Technology Platform help you connect to and make organization to gain competitive advantage. Addi- sense of this challenging landscape. Using our cloud tionally, through the SAP.iO and partner programs, integration technologies along with applications we have accelerated and nurtured more than 200 Reduced risk Reduced time Reduced cost offered by our extensive partner ecosystem, you partner applications – investing in innovators and • Migration versus “rip and • Data migration with our • Use of current skilled can connect HR to the broader business and help disruptors that are pushing the agenda on critical replace” infoporter technology resources on SAP solutions ensure that your company is laser focused on inno- people topics such as well-being, purpose, and • Better adoption as we show • Migration for standard and versus training new resources vation and agility. With SAP Cloud Platform, you leadership development. This rich portfolio of what on-premise HR becomes custom infotypes • Use of the integration factors can create innovative new applications, extend ecosystem applications complements our existing in SAP SuccessFactors • Preconfigured replication for and SAP Model Company SAP SuccessFactors solutions, or integrate with SAP applications, so you can spend less of your solutions payroll processing data for HR to reduce migration and across existing solutions, such as finance, budget on maintenance and more on innovation • Retention of existing down- • SAP Model Company service time travel, and procurement. and growth – without disruption. n stream integrations versus for HR, with leading-practice • Use of productized integra- rebuilding configuration, templates, tions and tools from SAP to • Organizational change and accelerators for fast lower integration cost and management guidance time to value maintenance • SAP Database Migration Factory tools for migrating from third-party databases to SAP databases

10 11 THE GOLD GUIDE | SAP SuccessFactors solutions overview SAP SuccessFactors Solutions | THE GOLD GUIDE

Why You Need SAP SuccessFactors Core HR and Payroll

Solutions STREAMLINE MANAGEMENT OF PEOPLE AND These features enable improved insight, strategic TRANSACTIONS decision-making, and better business performance. Discover how our innovative solutions help you reinvent human experiences Automated visa and permits management What Is It? helps you bring in the right people Our solutions help you manage global benefits and at the right time while remaining payroll, improve employee self-service, automate compliant with regulations. Our HR processes, and strengthen compliance. By defin- flexible, powerful and scalable ing and executing successful people strategies, you benefits solution enables can provide information and services that add value employees to enroll in country- for all stakeholders and the business. specific benefits and HR to manage plans, eligibility rules, and Why Do I Need It? enrollments worldwide. You can Managing the complexity of people and transactions also manage local payrolls and stan- in today’s highly diverse, global workforce can be dardize payroll processes for workers challenging. Flexible SAP SuccessFactors solutions around the world. And a combination of proven help you simplify HR processes, streamline benefits technology, embedded localization, and service administration, optimize HR service delivery, and delivery helps enable the next generation of payroll provide personalized experiences that improve process automation. every employee’s work life. How Does My Workforce Benefit? Businesses of all sizes are transforming their also from SAP SuccessFactors solutions Employees expect HR tools that work the way they People gain fast, intuitive access to important business in one way or another; and any transfor- the power help you unleash the full poten- live: intuitively, collaboratively, and in real time. They HR-related tasks across all devices, helping them mation is really a people transformation. The of SAP tial of your people while driving be more productive. Automated processes free competitive advantage lies in our people. The solutions also need information that is personalized, contextual, results across your business. workers from many rote, manual tasks, allowing creative power of our people; the energy and synergy and our and easily accessible. Our core HR solutions provide them to focus on value-added activities. that comes from our teams giving their best; being partner ecosystem. The result: rapidly turn your employees with immediate access to their informa- inspired, motivated and connected in meaningful organization’s purpose into strong performance. tion through the HR help desk functionality using ways is what provides the foundation to competitive their preferred communication channel. differentiation. We are finally at a point where SAP SuccessFactors HXM Suite enables you to technology has the capability to deliver what our focus on the needs of your people and what inspires Smart automation and intelligent HR workflows people – our employee’s – expect; engagement, them to perform at their best. You can make con- help you manage processes, not just transactions. connection, and individualized experiences. tinuous improvements by combining experience data and operational data to make the decisions Technology is at an inflection point. Without and take the actions that lead to employees who unlocking human potential and moving beyond deliver more, build a positive culture, and advocate SAPCore CustomerHR and payroll Data Cloudsolutions helps from you… SAP help you: the transactional, the value and impact to the for your brand. You can leverage innovation not only organization will flounder. It’s time to move to a from SAP SuccessFactors solutions and intelligent human centered approach, and supercharge and technologies, but also from the power of solutions accelerate your impact. Tomorrow’s HXM is a people like SAP Cloud Platform. Only with SAP can you platform that benefits the organization by giving truly reinvent human experiences, helping you not the employee quick, flexible, dynamic tools that are only compete, but win in the experience economy. part of their everyday work life. SAP SuccessFactors Deliver live insights that enable Develop consistent, standardized Offer self-service features that HXM Suite enables you to focus on these human- Watch the video and hear from HR leaders on why workers to make data-driven HR processes focused on the support automation, improve data centered experiences. Not only can you leverage they chose SAP SuccessFactors solutions. decisions, thanks to a consumer- entire workforce, increasing their quality, and elevate HR service innovation in SAP SuccessFactors solutions but grade employee experience engagement delivery

12 13 THE GOLD GUIDE | SAP SuccessFactors solutions overview SAP SuccessFactors Solutions | THE GOLD GUIDE

Time and Attendance Talent Management

IMPROVE WORKFORCE PERFORMANCE You can plan, record, and approve all types of MAKE PEOPLE YOUR STRONGEST ASSET You can create a true high-performance culture absence efficiently. Automated absence man- with our performance and compensation solutions. What Is It? agement features help managers gain What Is It? Performance management supports continuous Cloud-based time and attendance solu- real-time insights into workforce trends. Talent management solutions help you hire and coaching and feedback while helping you accurately tions integrate with a complete HCM People analytics offers information onboard the best candidates, develop and retain recognize top talent. Compensation solutions enable solution to help you transform the that can help you improve workforce top talent, continuously recognize workers, and smarter payment and reward strategies that motivate work experience. SAP SuccessFactors planning, predict flight risks, and strategically reward them. With SAP SuccessFactors employees to perform at their best. solutions enable you to streamline inform decisions. In addition, you solutions, you can deliver an engaging, consumer- everything from time tracking to can accurately forecast workforce grade experience throughout the entire employee How Does My Workforce Benefit? accruals and generate insights into demand to reduce overtime costs, lifecycle. Human capital management technology enhanced areas such as labor costs, time theft, schedule employees according to KPIs with machine learning and artificial intelligence and absence trends. or skills, and allow employees to manage Why Do I Need It? enables businesses to move beyond bias and provide their shifts from their mobile device. Our recruiting and onboarding solutions help you the foundation for an inclusive culture. An engaging Why Do I Need It? attract and nurture talent. Results-oriented recruiting onboarding portal connects new hires and internal Tracking and managing employee time can help you How Does My Workforce Benefit? practices embed engagement and automa- transfers with the right people and information improve employee productivity and engagement. Workers can use the intuitive, self-service interface tion technologies to secure the right at the right time. Employees can set learning With SAP SuccessFactors solutions, you can auto- to quickly record absences and attendance infor- people for each job. With personalized, goals, and training can be delivered mate labor, time, and attendance management using mation or gain instant insight into HR information. interactive onboarding, you set up according to employee roles. Intelligent embedded features that align with local, regional, Self-service capabilities can be used by all stake- new hires to be productive and suc- career-path development and mentor- and national laws and collective labor agreements. holders on any device, helping workers and managers cessful employees from the start. ing helps workers develop new skills, You can automatically evaluate and calculate time gain access to all information from anywhere. share ideas, and gain insights while information according to each employee’s profile, With our learning and development increasing their value to your organiza- supporting accurate payments. Employees can easily solutions, you can enable a culture of tion. By recognizing and rewarding record attendance and any type of absence and get learning with communities that support employee achievements and outstanding real-time insight into their balances, overtime, and social learning, compliance training, and performance, you can motivate and engage premiums. learning linked with development goals, career paths, employees. programs, and recommendations. Development and succession solutions help you fill critical positions by closing talent gaps and promoting leadership continuity.

Time and attendance management solutions from SAP help you: Talent management solutions from SAP help you:

Boost employee productivity by Increase employee engagement Support better workforce decision- Streamline your hiring activities Put your employees at the center Retain valuable employees by replacing manual time-tracking with self-service features that making by using historical patterns with automated, centrally of the learning experience with creating clear, compelling career with automated solutions deliver instant HR insight to and employee trends managed global processes highly personalized, customiz- paths workers, anytime and anywhere able, and collaborative training and education.

14 15 THE GOLD GUIDE | SAP SuccessFactors solutions overview SAP SuccessFactors Solutions | THE GOLD GUIDE

People Analytics Solutions for Employee Experience Management

LEAD YOUR WORKFORCE CONFIDENTLY Executives and leaders that need real-time DRIVE EMPLOYEE ENGAGEMENT X-data and O-data help you gain real-time insight contextual information and self-service can use into which behaviors are trending in your What Is It? SAP Digital Boardroom a next-generation enterprise What Is It? organization and the sentiment behind Gain data-driven insight into all HR processes with analytics offering that integrates data from SAP Managing employee experiences is not about them. You also can learn what’s hap- people analytics. SAP SuccessFactors solutions, SuccessFactors solutions, SAP S/4HANA, and pinpointing one event or a single moment. People pening within individual teams and combined with the SAP Analytics Cloud solution, other applications. You can monitor, simulate, and leaders need the ability to collect feedback at every what changes can help you use data and analytics to help you increase the support business change to meet the expectations moment that matters and take action to close expe- increase engagement, shape effectiveness and visibility of HR while improving of your customers, business partners, and employees. rience gaps. Employee Experience Management culture, drive development, and business decisions. solutions from SAP help you reduce unwanted create a motivated, productive How Does My Workforce Benefit? attrition, retain and develop top performers, drive workforce. You can use our Thrive Why Do I Need It? These solutions improve your ability to lead your employee engagement, and increase workforce XM Index, a framework that brings Having the right people with the right skills at the workforce, accelerate change, and drive results. productivity. together employee-reported X-data right time and cost is essential. People analytics Comprehensive analytics deliver fast and accurate and HR-reported performance-related helps you improve business decisions with trusted answers to key questions about Why Do I Need It? O-data, to connect the people experience directly intelligence. Using integrated data from multiple your workforce and influence Companies that deliver great employee experiences to your bottom line. business systems, you can investigate trends in talent decisions. A complete, deliver better business results – including higher hiring, diversity, turnover, and performance, and 360-degree view of cross- employee productivity, lower turnover, and greater How Does My Workforce Benefit? you can see how investments in people impact your departmental metrics and customer satisfaction. SAP SuccessFactors solutions By understanding employee experiences and senti- business results. You can share trends and insights insights helps foster trust offer transactional HR data as well as rich data ment, you can turn insights into action and improve with compelling visualizations and accelerate among business leaders about people, so you know everything about work- employee experiences at the moments that matter. change with simplified story-driven reporting. and employees. force trends. You can learn how many candidates The combination of solutions from SAP and Qualtrics are accepting or rejecting offers, which employees enables organizations to listen – by collecting expe- Plan for the workforce you need to achieve your are leaving the organization, and how quickly new rience data from employees at every meaningful business goals – now and in the future – with hires achieve full productivity. Combine this opera- touch point. You can understand what to do and the streamlined headcount planning, supply-demand tional data (O-data) with experience data (X-data) impact of your actions by knowing why things are gap analysis, and financial modeling and impact from Employee Experience Management solutions happening and by spotting hidden trends. Finally, assessments. Collaborative, real-time workforce from SAP, and you’ll understand the reasons behind the solutions enable you to focus on the things that planning helps you address resource gaps, execute what’s happening across your organization. close experience gaps and turn employees into successfully on your business strategy, and manage ambassadors – helping you drive great business the risk of talent shortages. results. n

People analytics from SAP helps you: Employee Experience Management solutions from SAP help you:

Accelerate your understanding of Reduce risk by getting early insights Improve institutional knowledge Understand the key drivers of Collect feedback from employees Identify the optimal benefits Big Data in HR and enhance your into trends disruptive to your and increase decision accuracy employee engagement, helping at key touch points so you can package based on employee ability to use workforce data stra- workforce strategies managers improve the employee act in real time to drive feedback and driver analysis tegically to drive business impact experience improvements

16 17 17 SAP’S APPROACH TO INNOVATION

Employees are an organization’s and unexpectedly exceptional experiences that in HR technology. Our innovation strategy is built on The integration with other SAP solutions your greatest asset, the drivers of suc- keep employees connected and your business three dimensions, as shown in the figure on page 21. employees use every day – from SAP Concur® solu- growing. At the base, we build products by using transforma- tions for travel and expenses to SAP Ariba® solutions cess, the ones that make or break tive technologies that impact the entire HR value for procurement and SAP S/4 HANA for use in core the future of a company. We help you infuse the “why” into everything you chain, such as machine learning, artificial intelligence, financial functions — helps improve virtually every do. By integrating your operational data with expe- chatbots, SAP Cloud Platform, and SAP HANA, and interaction your employees have with your business. For chief human resource officers and HR profes- rience data, you can collect, understand, and act on by engaging mobile technologies. From there, we sionals, attracting, keeping, and engaging all the insights to strengthen employee engagement and build best-of-breed solutions, such as employee PARTNER ECOSYSTEM people in your workforce is an urgent priority. You improve business results. We help you break down experience management, candidate relationship SAP Cloud Platform, an extensive, open, and need a dynamic, diverse global talent traditional data, system, and process management, and continuous performance man- connected platform, provides packaged integrations, pool, but face significant gaps silos so HR can run smoothly and agement, and integrate with other SAP solutions. tools, and technology that allow partners and cus- in skills, development, and integrate globally with the By adopting an open innovation approach and tomers to quickly build applications, seamlessly workforce experiences. rest of the business. We engaging leading partners, we push the boundaries integrate into and across business applications, also help you address of HR solutions and enable truly groundbreaking and easily extend new innovative applications. To harness all your toughest work- people solutions to blossom and grow. the best available place challenges In our SAP.iO program, we have nurtured and accel- talent – today like diversity, TRANSFORMATIVE TECHNOLOGIES erated numerous HCM startups that are pushing and tomorrow inclusion, well- We help you reimagine user experiences using next- the agenda on critical people topics like financial – you must being, and generation technologies, such as machine learning, well-being, purpose, and leadership development. deliver great people artificial intelligence, and chatbots, to change the SAP App Center enables you to take advantage of employee sustainability. way HR functions. Now, you can deliver a dynamic, hundreds of partner-developed apps that integrate experiences, intuitive experience that’s personalized for each directly with SAP SuccessFactors solutions, so you especially in At SAP, our employee so they feel supported and confident. can create new, engaging, and dynamic experiences the moments innovation for your employees and teams. that matter philosophy BEST-OF-BREED SOLUTIONS – at the inter- supports this We invest in delivering the latest HR solutions to Through our partnerships with companies such as section of life mission. We meet workforce requirements, such as employee Google and Apple, we are developing new solutions and work. Our build, buy, and experience management, continuous performance that accelerate innovation and empower the work- mission is to partner to deliver management, candidate relationship management, place of the future. redefine employee the best solutions and total workforce management, to handle the experiences from – enabling you to growing mix of workers you have supporting your every angle, so you can quickly maximize the business. deliver complete, engaging, value of every investment

18 19 THE GOLD GUIDE | SAP’s approach to innovation

HUMANIZING THE EMPLOYEE EXPERIENCE chatbots, for example, we can make machines O In the era of digitalization, the human component of smarter so they can learn to cater to humans. By business is more important than ever. Our innovation training machines to do repetitive tasks, we can free philosophy is focused on creating technologies and people for more interesting, creative, and satisfying solutions that feel as though they were made for work. each user and help address the most pressing people issues in your business. Perhaps most important, people get the experience they want – through their preferred channel, con- At SAP, we are developing offerings that match the nection, and device anytime and anywhere – which way people work, connect, and engage. Our research improves productivity and engagement. It may seem Push the boundaries with partners and development are focused on using new technol- counterintuitive, but machine-based technologies and leading technologies ogy to augment – not replace – human decisions. used in this way can make it easier for people to With artificial intelligence, machine learning, and connect and be more – not less – human at work.

Create engaging experiences H E T

HUMANIZING THE EMPLOYEE EXPERIENCE To help validate the link between the people experience of T an organization and its business performance, Thrive Global, Qualtrics, and SAP SuccessFactors announced the launch of Enable transformation the Thrive XM Index, a groundbreaking tool to measure how people experience and employee well-being directly connect to business performance with the purpose of helping compa- Artiﬁcial H nies identify their employee experience gaps across the

moments that matter. Learn more

20 21 THE GOLD GUIDE | SAP’s approach to innovation

Diversity and Inclusion at SAP HELP PEOPLE THRIVE AT WORK FIVE FACETS OF To succeed in a digitalized world, businesses need an EMPLOYEE WELL-BEING As a global enterprise, SAP faces the same diversity and inclusion challenges energized, motivated workforce that has the resilience Workers with a high sense of as many of our customers. The following are two initiatives that are helping to adapt to changes, manage stress effectively, and well-being typically demonstrate us meet our goals. overcome challenges to execute the company busi- the following characteristics: ness strategy. A comprehensive well-being program leads to increases in performance and decreases in • Body (physical well-being) – Autism at Work costs by focusing on people – the heart and engine of Full energy through adequate Six years ago, SAP executives recognized a need to tap the talent an organization. sleep, nutrition, and exercise pool of people with diverse skill sets. We committed to increasing the percentage of individuals in our workforce affected by autism. For example, companies can maximize worker well- • Mind (psychological well- being by creating a work environment, establishing being) – Positive emotions and Our Autism at Work initiative currently operates in 28 SAP locations organizational practices, designing jobs, and building capabilities to manage stress and in 14 countries worldwide. We have onboarded more than 160 employ- leadership capabilities in ways that integrate well- remain focused ees on the autism spectrum in permanent, internal, and external being into the corporate strategy. A commitment • positions. SAP continues to take a leadership role in the industry, to employee well-being is often reflected in these Connections (social well- and we have consulted with other organizations who want to increase areas: being) – Sense of belonging and being supported the diversity of their workforce. To learn more, watch this video. • Company mission – integrating well-being into the company’s guiding principles • Leadership actions – enabling leaders to foster • Resources (financial well- positive well-being in their teams being) – Sense of security and • Organizational practices – implementing structures, ability to provide for themselves systems, and processes that facilitate well-being and their families • Team dynamics – cultivating work teams that • (sense of purpose) Women in Leadership assist and support each other Motivation – Sense of contribution and feeling Gender equality is a core company value and a strategic priority for • Job and work conditions – designing meaningful that their lives are meaningful our comprehensive HR strategy. Last year, we met our board goal work and offering a safe and healthy work of filling 25% of management positions with women. We also have environment a continued commitment to increase this number by 1% annually, reaching 30% by 2022. Companies that prioritize employee well-being create opportunities for workers to perform at their highest SAP was the first multinational company to achieve Economic level. Instead of simply surviving at work, employees Dividends for Gender Equality (EDGE) certification, and we have who know that their well-being is important can truly recently been recertified. One country subsidiary in our group has thrive. With this imperative in place, organizations moved from the first level of certification, EDGE Assess, directly to can not only enhance the corporate culture but also the third level, EDGE Lead — a global first. Meanwhile, one-third of improve the bottom line. our country subsidiaries that have been assessed have progressed to the second certification level, EDGE Move. SAP continues to demon- Are you thriving? Is your organization thriving? strate a strategic commitment to creating a gender-equal workplace Find out here. that benefits employees, customers, and partners.Learn more here.

22 23 THE GOLD GUIDE | SAP’s approach to innovation

MANAGE THE TOTAL WORKFORCE IN THE A holistic approach to total workforce management INNOVATION AHEAD UNDERSTANDING INTELLIGENT ENTERPRISE can help company leaders understand, plan, As the workforce continues to change, so do the WORKFORCE DYNAMICS Talent is the fundamental force that catalyzes busi- manage, and optimize their total talent strategy. trends that HR professionals must manage and Are companies ready to embrace total ness growth and determines whether an enterprise The building blocks for total workforce manage- address. SAP was among the first vendors to help workforce management? Working with succeeds or fails. In recent years, however, the way ment include: companies address challenges such as diversity and Oxford Economics, SAP surveyed HR talent is structured, sourced, and connected to the • Visibility and inclusion – Making external workers inclusion, well-being at work, and total workforce leaders in 2014 about their expecta- organization has changed. For increased agility visible in the organization is the basis for holistic management. tions for the use of external labor. Four and to meet business needs, many companies are management of the total workforce. years later, SAP Fieldglass conducted increasingly relying on nontraditional workers such • Insight – Analyzing the total workforce and simu- As new issues emerge, we will continue developing additional research to see what had as contingent labor, and this trend shows no signs lating external talent scenarios offer a clear line innovative approaches and solutions. We are commit- changed. of slowing. of sight into the financial impact of all personnel. ted to helping companies like yours prepare for the • Optimization – Basing a holistic talent strategy workplace of the future. Our expertise and methods In 2014:4 Contingent labor helps companies acquire specific, on the needs and objectives of the business can help you create an inclusive, top-tier skill sets; address skill shortages; is imperative. Integrated workforce planning, productive, and engaged work- of executives predict and meet seasonal needs and budget engagement, and alignment of all workers force that delivers maximum 83% increased use of contingent, considerations. The external and alignment with business objectives benefit to your company. intermittent, or consultant labor workforce has become essential are important to proactively manage to core business operations. the total workforce. Many executives say that they say external talent is can no longer conduct busi- SAP solutions help you manage 42% ness without these workers. all aspects of the total workforce, changing their workforce strategy That’s a change from just a including employees and external decade ago. workers, aligning with your business objectives and offering a clear line of In 2018:5 A workforce composed of payroll sight into the financial impact. With the employees and external workers must SAP SuccessFactors suite of HR solutions, 44% of all workforce be handled differently. You need to manage, you can bridge the gap between employees and spend is on external labor engage, and optimize the total workforce, external workers and manage all talent with a single, not just employees, in line with busi- centralized platform of capabilities, processes, and ness objectives. And when it integrated solutions. In addition, the SAP Fieldglass have a holistic talent comes to talent, you need to portfolio offers a leading vendor management 19% strategy (employees and external break down the silos between solution for external labor and services procure- talent) in place HR, procurement, and the ment. Together, these solutions offer the insight business and overcome needed to efficiently manage all of your talent inconsistent and broken resources. processes. 4 . “ Workforce 2020,” Oxford Economics, sponsored by SAP, 2014. 5 . “ External Workforce Insights 2018: The Forces Reshaping How Work Gets Done,” Oxford Economics and SAP Fieldglass (SAP), 2018.

24 25 THE GOLD GUIDE | SAP’s approach to innovation

TACKLING OUR TOUGHEST CHALLENGES UN SDG 3 Good Health Customer Spotlight PROACTIVELY and Well-Being Discover how leading companies are working to achieve the UN Sustainable Development Goals. Every organization and its HR leaders must address Ensure healthy lives and promote critical workforce topics, but knowing what to do or well-being for all at all ages. even how to get started isn’t always clear. That’s why we’re working together with like-minded leaders, influencers, and innovators to collectively ask UN SDG 5 Gender Equality tough questions and confront the most important Achieve gender equality and challenges we face today, such as: empower all women and girls. • How do we provide employees with greater purpose, linking passion to profession, so we Innovation is woven into everything that fashion MOD Pizza is much more than a pioneer of artisan can attract, retain, and inspire every generation? juggernaut Tapestry does. Now, the US$6-billion, pies with any toppings that customers want. For • How do we continue to cultivate a culture of well- UN SDG 8 Decent Work and New York–based lifestyle brand is on a mission to over 8,000 MOD Squaders (employees) in the United being and people sustainability, providing a sense Economic Growth be the best company for workers, investors, and States and the United Kingdom, MOD Pizza is an of place and adaptable direction that helps work Promote sustained, inclusive, and other brands. inspiring place to work. It’s no exaggeration to say teams and organizations thrive? sustainable economic growth; full that positive social impact is in the company’s DNA. • How do we best address critical priorities such and productive employment; and Tapestry is creating a values-led company. Their as diversity and inclusion, health and well-being, decent work for all. belief in optimism, innovation, and inclusivity “Our purpose is not to just have great pizza. It’s meaningful work and economic growth, gender connects them. Tapestry is a place where anyone to serve people in the community, whether it be from anywhere can have the best idea. The Tapestry through second-chance hires or being a hub within equality, and more? UN SDG 10 Reduced Inequalities mission is simple: to be a company that employees community organizations…we contribute to the bet- Reduce inequality within and love to work in, investors believe in, and great brands terment of the community,” says Ryan Muller, senior among countries. aspire to be a part of. At Tapestry, they embrace the enterprise systems analyst at MOD Pizza. n exploration of individuality and are defined by inclusivity rather than exclusivity. The name Tapestry represents the diversity of their people and brands. UN SDG 17 Partnerships for the Goals Strengthen the means of implementation and revitalize the FIND OUT MORE global partnership for sustainable At SAP, one of the ways we are addressing the To learn more about how SAP and our customers are responding to the challenge, visit the SAP and development. toughest challenges is through our commitment to UN SDGs Web book. the United Nations Sustainable Development Goals (UN SDGs). We are developing technology and partnerships that help advance progress on those goals most closely related to the future of work and workforce experiences, especially the following goals:

26 27 SAP SuccessFactors Solutions | THE GOLD GUIDE SOLUTIONS IN ACTION Retail SAP SuccessFactors solutions and SAP Cloud Platform can DRIVING THE CUSTOMER EXPERIENCE Employee Experience Management solutions from THROUGH THE EMPLOYEE EXPERIENCE SAP help retailers measure employee experiences, help you create an inspired workforce that improves both Retailers are working hard to unify online and offline identify key experience gaps, and create a culture performance and profit. We help organizations in dozens of worlds, a transformation that depends not only on that promotes customer service and ties employees’ new technology and new business models, but also day-to-day experiences to strategic business goals. industries improve the workforce experience. The following on new ways of engaging the workforce. These technologies help you measure and analyze are several sample use cases. employee feedback while closing the loop on infor- Because employees are often the face and voice mation that needs immediate attention. Powerful AI of the brand for customers, retailers are rethinking and automation tools identify key insights that how they recruit, onboard, and manage their workers. empower you to drive your business forward. To provide exceptional customer experiences, retailers must attract and develop a consistent workforce Integrated HR capabilities and self-service tools allow and equip workers with the product knowledge and you to make workforce management a strategic pri- systems information that they need to do their jobs. ority, improve customer satisfaction by developing In addition, store managers and employees need to a knowledgeable and empowered workforce, and effectively manage schedules, anticipate changes create an inclusive, engaging experience. Built around in customer preferences, and predict in-store and a digital core, these solutions offer a straightforward online staffing needs. By managing the workforce way to embed intelligent technologies, leverage as a strategic priority, retailers can reduce turnover, augmented analytics, and extend functionality so enrich the employee experience, improve customer you can create a best-in-class employee experience satisfaction, and increase sales. that supports your business goals.

28 29 THE GOLD GUIDE | Industry use cases SAP SuccessFactors Solutions | THE GOLD GUIDE

Professional Services Consumer Products CATALYZING YOUR BUSINESS SAP SuccessFactors solutions help you accurately CREATING AN ADAPTABLE retain new workers with the right skills in hard-to-fill WITH TALENT and comprehensively capture data about your WORKFORCE roles? Are you able to holistically manage your entire When your people, their knowledge, and their skills workforce. Our role-based user interface enhances Digitalization has empowered customers, increased worker base – including full-time, part-time, and are your product, your brand’s long-term success worker experiences and helps simplify everyday the pace of change, and opened up new business contingent workers? Can you understand the impact depends on your ability to recruit, onboard, and transactions. models for consumer goods companies. With more of change on your workforce? Do you have insight retain the best talent. As a result, professional data than ever before – summarizing which custom- into the attitudes and emotions of your total talent services companies are focused on the Keeping employees engaged and connected to their ers are buying what products using which channels pool? end-to-end lifecycle of workforce man- teams is a challenge in an industry where – you can offer customers personalized interactions agement, where hiring the right assignments can place workers in cus- and deliver the right product, service, or outcome Leading consumer products companies are investing people must happen quickly and tomer offices for days and weeks to a market of one. At the same time, consumer pref- in their workers. These firms want to leverage new consistently. In addition, com- at a time. Employee Experience erences and demands are more volatile than ever, technologies to create a seamless and modern panies must enable their Management solutions from often changing with the drop of a tweet, disrupting recruiting experience, providing workers with mean- new hires to support busi- SAP allow managers to assess carefully built strategies. Consumer products com- ingful onboarding and continuous learning., They ness goals and grow their employee emotions and atti- panies must consistently analyze past customer also need to provide a complete view of the work- expertise. tudes during key points in the behavior, predict future behavior, and monitor present force and its impact on business goals. They’re project lifecycle and identify behavior to anticipate changing demand. Success monitoring and shaping the employee experience At the same time, profes- and act on any issues. In depends on creating an agile work environment to create a culture of innovation and adaptability. sional services firms must addition, we keep employees that allows you to respond quickly and thoughtfully SAP SuccessFactors solutions provide the platform, shift from a business model connected to their teams and the to these changes. people, and expertise intelligent enterprises need to built on providing highly skilled information and systems they support the modern and fast-changing consumer experts to clients and charging for need. Robust SAP SuccessFactors Your company’s agility depends on workforce ability. products workforce. their time. The new focus must be on solutions include mobile offerings, social After all, it’s people that deliver business results. delivering outcome-based engagements and and collaborative platforms, and simple access to How adaptable is your workforce? Can you reskill knowledge-as-a-service delivery models. To deal tasks such as time keeping, expense reporting, and and up-skill existing workers? Can you attract and with this disruption, professional services firms must time-off requests. Managers can balance client drive revenue growth without expanding their demand with available talent by leveraging workforce workforce. information and analytics available in an intuitive cockpit view. As the pace of new technology and innovative business models continues to increase, professional With readily available information about your services providers need to be able to draw on a broad firm’s hard skills, knowledge, and individual experts, and flexible talent pool. They also must be able to SAP SuccessFactors solutions help you become an quickly identify workers with high-demand skills and intelligent enterprise by responding faster and more knowledge, rapidly hire and onboard new talent, and effectively to ongoing and new service opportunities. retain top talent with a combination of ongoing learning opportunities and effective compensation.

30 31 THE GOLD GUIDE | Industry use cases SAP SuccessFactors Solutions | THE GOLD GUIDE

Utilities Public Sector

COPING WITH CHANGING MARKETS levels, and plan for disaster recovery scenarios. ENCOURAGING A CULTURE OF needs and priorities. To improve onboarding and AND A CHANGING WORKFORCE With an aging workforce, they also need to attract PUBLIC SERVICE retention, governments can offer continuous learning Utility companies in energy delivery must navigate younger workers with new skill sets, especially The services and activities of government agencies – solutions, career planning and development, and disruption across all aspects of their business and decision-makers who complement the whether at the federal, state, or local level – impact effective performance management. anticipate short- and long-term market trends, all industry’s increasing use of automation. our daily lives. However, agencies and their employees while delivering an uninterrupted supply of power In addition, companies need to moni- need to support citizen and community services in an Our cloud-based portfolio of HCM solutions provides to their customers. Total energy demand is tor employee sentiment to help keep era of tight budgets and low trust in government. an intuitive, secure, scalable, and extensible platform increasing worldwide. At the same the entire workforce – full-time and Public sector organizations are faced with aging work- that allows public agencies to make the most of time, energy supplies are shifting contingent, office and field worker – forces and competition for talent from better funded, limited budgets. These solutions provide a unified away from hydrocarbons toward engaged, informed, and safe. more agile private sector firms. In addition, many view of the entire workforce, centralize and streamline a variety of lower-carbon alterna- agencies are still running on legacy systems that don’t core HR activities, and offer employees self-service tives. Utility companies must You can become an intelligent enterprise by support today’s requirements for scalability, security, tools and seamless access to processes and informa- become more agile, adopt new busi- using SAP SuccessFactors solutions to man- and ease of use. tion. With these solutions, we help governments run ness models, and leverage emerging age your total workforce from recruitment more efficiently and build the workforce needed for technologies. Success will depend to retirement, simplifying HR processes As the world becomes increasingly digital, HR leaders the future. on creating a work environment to improve operational efficiency and are learning to leverage technology to help them that allows companies – and their workforce insight. Overall safety can create a culture that makes it easier to attract and In addition, Employee Experience Management workforce – to adapt quickly to be enhanced by tracking and certifying retain top talent. The right solutions can help ensure solutions from SAP help agencies measure employee change. environmental, health, and safety train- that the workforce is engaged and connected to the experience, identify key experience gaps, and create ing. Employee Experience Management larger mission of public service. Agencies need to a culture that connects employees’ day-to-day experi- This transformation profoundly solutions from SAP help you assess worker have a comprehensive view of their total workforce – ences with the agency’s mission. Our solutions help changes what workers do and attitudes and emotions around safety pro- full-time, part-time, and contingent workers – to you measure and analyze employee feedback while how they learn, interact, and grams. Mobile solutions help ensure that workers in assess and anticipate the budget impact of hiring closing the loop on feedback that needs immediate grow. In an industry that relies the field have access to the customer information, decisions. To compete more effectively, public sector action. Powerful AI and automation offer key insights heavily on contingent workers – asset information, learning tools, and organizations must be able to help employees and that help you drive your organization forward. n who must be trained and certified workflow processes they need to stay managers understand compensation and benefits quickly to work on various field proj- productive and responsive to customer packages and tailor those packages to meet individual ects – companies need to find ways to questions. ensure a holistic view of the workforce. They must precisely track equipment and safety certifications, accurately forecast headcount

32 33 SAP SuccessFactors Solutions | THE GOLD GUIDE

Agfa-Gevaert Asian Paints

Leading digital imaging specialist Agfa-Gevaert With 24 manufacturing plants in 16 countries, CUSTOMER wanted to gear up for success with convenient Asian Paints turned to SAP and Semos for the digital tools for hiring and retaining top talent. innovative technology it needs to support rapid growth. Benefits Working with Flexso for People and using the Benefits SUCCESS SAP Cloud Platform Integration service, Agfa With the Semos JobPts application, which is built deployed SAP SuccessFactors solutions to on SAP Cloud Platform, Asian Paints offers peer- Learn how leading companies around the streamline global HR activities, enhance the to-peer recognition and rewards that motivate employee experience, and recruit next-generation and retain employees. world are using SAP SuccessFactors solu- talent. tions to create an inspired workforce that “SAP SUCCESSFACTORS SOLUTIONS ARE HELPING improves both performance and profit. US TRANSFORM OUR BUSINESS BY OFFERING US MORE EFFICIENT WAYS TO EMPOWER OUR PEOPLE 360-degree TO ACHIEVE THEIR BEST WHILE STRENGTHENING View of each employee OUR BRAND IMAGE.”

– Peter Dignef, Global Head of HR Services, Agfa-Gevaert N.V.

Avast Software Conrad Electronic

When Avast Software acquired AVG Technologies, Already offering 750,000 products to consumers, it brought together two security powerhouses and Conrad Electronic grew its B2B marketplace from required major internal integration – not just of 900,000 items to 10 million. This stunning digital two businesses, but of their people, too. transformation is being driven by HR, with a mobile and cloud-first approach. Benefits Avast deployed Accenture Document Composer Benefits software on SAP Cloud Platform. Faster template By deploying Ingentis org.manager [web] for creation and automated employee communication SAP SuccessFactors solutions, an application built make HR employment confirmation faster and on SAP Cloud Platform, Conrad Electronic can more effective. perform essential HR management processes more efficiently.

~25 days “INNOVATIVE SOLUTIONS – SUCH AS Saved on the generation and SAP SUCCESSFACTORS SOLUTIONS – HELP distribution of employee-related SUPPORT HR IN DIGITALIZING AND INTERNA- TIONALIZING CONRAD.” communication – Aleš Drábek, Chief Disruption and Digital Officer, Conrad Electronic SE

34 35 THE GOLD GUIDE | Customer success stories SAP SuccessFactors Solutions | THE GOLD GUIDE

Delaware Heraeus Holding SAP SE Idorsia

International Materials and high-tech leader Heraeus Holding To provide healthcare and other benefits to its Pharmaceuticals needed to replace manual processes with a global 13,000 employees in the United States, SAP SE To help its clients keep pace with change, HR platform that would help employees focus on needed intuitive tools that would let workers enroll To discover and develop new medicines for patients Delaware International offers advanced solutions innovation and growth. in programs from any device – with no training affected by incurable diseases, Idorsia Pharmaceuticals and services delivered by skilled consultants. – and be rewarded for a job well done. needed to build a connected enterprise from the Benefits ground up. Benefits With SAP SuccessFactors solutions and support Benefits delaware chose SAP SuccessFactors solutions to from partner PwC, Heraeus established a single Using the SAP U.S. Benefits Administration applica- Benefits keep these essential employees motivated and source of truth for employee data and transformed tion by Benefitfocus, SAP reduced benefit rollout With SAP solutions and an intelligent enterprise inspired. The solutions offer a master platform for its HR department. time and improved data accuracy by integrating this approach, Idorsia now has a lean, transparent, and employee data that integrates HR processes with application with the SAP SuccessFactors Employee agile enterprise system that lays the foundation for existing SAP S/4HANA Cloud software. Central solution. To optimize employee recognition innovative drug development. “SAP SUCCESSFACTORS SOLUTIONS ENABLE US and rewards, SAP also uses JobPts, an application TO TREAT OUR EMPLOYEES AS CONSUMERS OF built by Semos on SAP Cloud Platform. “WITH SAP SUCCESSFACTORS SOLUTIONS IN HR SERVICES, EMPOWERING THEM TO DRIVE THE “CLOUD TECHNOLOGY FROM SAP SUPPORTS PLACE, WE HAVE A SINGLE SOURCE OF EMPLOYEE DIGITAL TRANSFORMATION AND FUTURE SUCCESS OUR TRANSITION FROM A BIOTECH STARTUP DATA THAT FEEDS ALL OUR OTHER SYSTEMS. THIS OF OUR BUSINESS.” “THE SOLUTION GIVES EMPLOYEES A SINGLE, INTO ONE OF EUROPE’S LEADING BIOPHAR- BOOSTS EFFICIENCY AND PROVIDES A CLEAR SIMPLE, UNIFIED ENROLLMENT EXPERIENCE. MACEUTICALS COMPANIES.” OVERVIEW OF OUR WORKFORCE, SO WE CAN – Andreas Schmidhuber, Head of Global HR IT, Heraeus Holding GmbH NOW, WE ROLL OUT NEW BENEFIT OFFERINGS – Joseph Bejjani, VP, Chief Information Office, Idorsia PLAN PROJECTS MORE EFFECTIVELY.” FASTER AND WITH LESS EFFORT.” Pharmaceuticals Ltd.

– Ann Hendrix, HR Manager, delaware International CVBA – Jeffrey Bergin, U.S. Benefits Consultant, Plan Management for U.S. Health and Welfare Benefit Plans, SAP SE

EDF Energy Hydro-Québec Siegwerk Promesa

As much of the UK’s energy infrastructure nears More than 4 million customers rely on renewable Druckfarben Hardware stores and automotive spare-parts ware- end of life and competition heats up in the energy energy producer Hydro-Québec for their electricity houses throughout Ecuador, Asia, Europe, and North supply. To help its 20,000 employees offer quality America rely on a steady stream of products from sector, EDF Energy is one of the nation’s leading Inks, printing, and packaging solutions from support, the utility needed a comprehensive view Productos Metalúrgicos S.A. (Promesa). suppliers of gas and electricity. Siegwerk Druckfarben AG & Co. KGaA make the of training activities. world’s products brighter and more interesting. Benefits Benefits The company needed to streamline administra- Benefits To support faster innovation and long-term growth, With assistance from IBM Services, EDF Energy tive operations to help staff thrive. built a central hub for all HR processes, running on By deploying a learning management system Promesa deployed SAP S/4HANA. Seidor S.A. imple- extension, a solution built on SAP Cloud Platform, mented SAP SuccessFactors solutions, increasing HR SAP SuccessFactors solutions. Greater HR visibility Benefits is helping maximize productivity and engagement. to the SAP SuccessFactors Learning solution, productivity and user engagement. Siegwerk replaced paper-based processes, lengthy Hydro-Québec gained global visibility and access administration, and slow approval cycles with agile, to training information. 25% easy-to-access, cloud-based HR services based on Vastly Reduction in cost to serve of EDF Energy’s SAP SuccessFactors and SAP Concur solutions. Faster processing of financial information HR function 25% – from 20 minutes down to 30 seconds Less effort required in training planning “WITH SAP SUCCESSFACTORS SOLUTIONS, optimization OUR HR ORGANIZATION IS FIT FOR THE 63 FUTURE.” 20% HR processes streamlined – Sharon von Simson, VP Global Human Resources, Corporate Reduction in manual processes for all 3 Human Resources, Siegwerk Druckfarben AG & Co. KGaA Full-time equivalents saved in training development and succession activities planning optimization

36 37 THE GOLD GUIDE | Customer success stories SAP SuccessFactors Solutions | THE GOLD GUIDE

Productos Medix TECO Energy Watco Companies

Productos Medix S.A. de C.V. develops and supplies TECO Energy, a leading energy company in Tampa, For Watco Companies LLC, rapid growth led to pharmaceutical products for obesity. After expanding Florida, has electric and natural gas systems increasing HR paperwork. To save time and effort, its operations, the company needed to standardize 5% across Florida and New Mexico. Its companies the transportation company needed a modern its business processes on one platform. Increase in productivity needed interconnected HR solutions with mobile human capital management system. flexibility. Benefits Benefits Productos Medix implemented SAP solutions, including Benefits By deploying SAP SuccessFactors solutions, Watco the CloudRH software solution developed by OptiSoft 14% Using cloud-based offerings such as SAP eliminated the time needed to rekey HR data and and built on SAP SuccessFactors solutions. Now the Savings as a result of lower staff turnover SuccessFactors solutions, TECO was able to give reduced the number of people needed to perform company serves customers and employees better employees in the field the same accessibility as their payroll by 50%, from four to two. than ever. colleagues in the office – 24x7. “OUR IT TEAM IS SLEEPING EASIER KNOWING THAT WITH THE CLOUD, THEY NO LONGER Lower HAVE TO WORRY WHETHER OUR SERVERS Implementation cost and total cost of ARE WORKING. EVEN IF SOMETHING HAP- SIX ownership PENED, WE WILL ALWAYS BE ABLE TO RUN PAYROLL.”

– Amy Miori, Director of People Services, Watco Companies LLC SIX runs the Zurich-based SIX Swiss Exchange, Faster Switzerland’s principal stock exchange, providing “WITH SUPPORT FROM SAP SUCCESSFACTORS Time to value with real-time integration of financial information and cashless payment systems SOLUTIONS, WE STANDARDIZED OUR GLOBAL HR data to banks and merchants worldwide. HR PROCESSES FROM HIRE TO RETIRE AND ENABLED OUR EMPLOYEES TO OWN THEIR DATA AND DRIVE THEIR OWN CAREERS.” Benefits – Michael Oggenfuss, Global Head HR Systems and Processes, By deploying the SAP SuccessFactors Employee SIX Central solution, SIX cut operational costs, increased HR efficiency, and freed staff to build a better business.

Sun Communities These are just a few of the companies that have done something Sun Communities Inc., the premier provider of mobile great with our solutions. To read other inspiring stories about homes and RV resorts in the United States, needed to how companies around the world are using SAP SuccessFactors digitally transform manual, error-prone HR processes 2,700 hours solutions to create a workforce that improves both performance from onboarding to termination. Saved per year – the equivalent of and profit, go to www.successfactors.com/en/resources roughly 1.5 full-time employees Benefits /customer-stories.html. Using the SAP Signature Management application by DocuSign, Sun Communities expedited the onboarding Eliminated process from weeks to hours. Sun Communities also Manual data entry between systems enabled intelligent services as part of SAP SuccessFactors with data replication functionality HCM Suite. Sun also uses JobPts, an application built by Semos on SAP Cloud Platform, for employee rewards and recognition.

38 39 SAP SuccessFactors Solutions | THE GOLD GUIDE

AspireHR Best Money Moves SAP APP AspireHR Best Money Moves

CENTER AspireHR Cloud Benefits is for organizations that Best Money Moves measures employee financial want a mobile solution for benefits management – stress and then dials it down with a comprehensive SAP App Center is the digital marketplace where customers can capable of meeting U.S. and Canadian regulatory AI-infused combination of content, tools, calcula- discover, try, buy, and manage access to ecosystem innovations requirements – within the SAP SuccessFactors tors, credit scores, and algorithm-based solutions solution environment. to address a myriad of employee needs for financial across all SAP lines of business and platform groups. well-being. BENEFITS Offers a flexible framework for creating and manag- On SAP App Center, you can find SAP App Center, you can manage the BENEFITS more than 200 applications – entire lifecycle of your purchases, ing complex employee benefit plans and programs Lowers costs and creates a more engaged work- from approximately 150 part- from license acquisition to user while meeting U.S. and Canadian regulations cover- force by helping employees reduce their financial ners – that integrate with More than management and renewals, ing savings plans, pensions, and healthcare. stress and take control of their financial lives. SAP SuccessFactors simply and centrally. You can solutions. These applica- 200 buy application licenses GOOD FOR: GOOD FOR: tions provide real-time directly from SAP partners, Organizations with complex employee benefits Any organization in North America with a multigen- access to innovative applications taking advantage of the requirements, in particular for U.S. or Canadian erational workforce, including millennials, employees software, microser- flexibility to negotiate and employees, and that have SAP SuccessFactors with high student debt, a population close to retire- vices, and plug-ins – from receive the best price as Employee Central Payroll or use HR and payroll ment, or workers with a median family income of to extend your well as support for custom functionality of SAP ERP 6.0. less than $60,000. SAP SuccessFactors approximately terms and conditions. Then solutions and digitally 150 you can centrally manage Integrates with SAP SuccessFactors Employee Integrates with the SAP SuccessFactors Employee transform your business. multiple application subscrip- Central, SAP SuccessFactors Employee Central Central solution. partners tions and billing as well as Payroll, the SAP SuccessFactors platform, and SAP App Center offers various vendor communications in a the HR and payroll functionality of SAP ERP 6.0. benefits. You can maximize your unified experience. investment in SAP SuccessFactors solutions and address your most demanding SAP App Center lets you receive or pay invoices business challenges with a mix of free and for-sale using payment support from SAP Ariba solutions partner applications. or credit cards, or you can choose to settle outside SAP App Center. It supports role-based, workflow- Take advantage of the smooth integration of partner driven orders as well as multiple currencies, and applications into your existing solution landscape provides application-usage analytics. With SAP App and gain immediate access to these applications Center, SAP has truly engineered digital software from a launchpad enabled by SAP App Center with procurement for the enterprise. single sign-on. You can explore them at your own pace, from discovering and trying to ordering and Turn the page to learn more about some of the partner paying for, and to deploying and managing the applications that integrate with SAP SuccessFactors third-party applications you purchased. Using the solutions, or view all the applications on streamlined procurement processes built in to SAP App Center.

40 41 THE GOLD GUIDE | SAP App Center SAP SuccessFactors Solutions | THE GOLD GUIDE

Cultivate Gameffective ingentis Plum

Cultivate’s AI platform analyzes managers’ digital Gameffective promotes a culture of learning and Ingentis org.manager [web] enables you to create and Plum provides organizations with the data they need communication with their direct reports and provides performance, tying learning content and activities publish custom organizational charts within minutes to make predictive talent decisions, unlocking the continuous actionable insights and coaching to to the business results they are meant to achieve. based on data from your SAP SuccessFactors potential of an organization’s employees and appli- help them become more effective people leaders. solutions. Drag-and-drop functionality helps you cants by combining the power of artificial intelligence Proprietary models, combined with current research BENEFITS move people and departments while KPIs enable with industrial and organizational psychology. in organizational psychology and sociolinguistics, Helps organizations create a culture of continuous you to monitor the impact of your changes. measure and track leadership skills like coaching learning and drive better business results by BENEFITS and emotional intelligence. increasing employee proficiency and engagement. BENEFITS Predicts success using employee competency for Simulates new organization structures and gener- a role, rather than just their eligibility. BENEFITS GOOD FOR: ates charts in real time, providing a comprehensive Empowers managers with a real-time leadership Organizations with a constant need to train employ- overview of your company structure. GOOD FOR: development platform requiring no effort or time ees on new strategies, product rollout, sales tactics, Organizations that need to hire candidates who commitment from employees. and new merchandise and want to use gamification GOOD FOR: can evolve with the future of work rather than to increase learning engagement and results. Organizations that need to simulate new organiza- hiring candidates based on specific existing skills. GOOD FOR: tional structures based on data from their existing Organizations undergoing growth or transformation Used as an extension for SAP SuccessFactors SAP SuccessFactors solutions. Used as an extension for SAP SuccessFactors necessitating fast upskilling of new leaders. Learning and the SAP Jam collaboration platform. Recruiting and SAP SuccessFactors Talent solutions. Integrates with SAP SuccessFactors Employee Integrates with SAP SuccessFactors Employee Central. Central and complements the SAP SuccessFactors Learning solution.

42 43 SAP SuccessFactors Solutions | THE GOLD GUIDE

Accenture Capgemini

Accenture is one of the largest partners for SAP At Capgemini, success is our focus. Through IMPLEMENTATION SuccessFactors solutions. We have completed collaborative and robust engagement, we have over 600 projects, implemented 3 million users, implemented core HR and payroll solutions to over deployed 1,600 SAP SuccessFactors solution 400 companies worldwide. Our many awards rein- resources, and won 9 SAP Pinnacle Awards. At the force Capgemini’s reputation as a trusted partner core of our transformational and implementation with proven, successful, and relevant global services is Accenture myConcerto, an insight-driven, experience. digitally integrated platform that powers HR transformation from business case to delivery. Valuable Expertise SAP partners play a key role in helping organizations like yours We helped Tata Steel Europe, one of the world’s succeed. These experts can help you identify, buy, build, Valuable Expertise most geographically diversified steel producers, Newport News Shipbuilding, a division of Huntington when they wanted to replace multiple HR systems implement, service, support, and run the SAP SuccessFactors Ingalls Industries, is a major transportation provider with a single, easily maintained platform that would solutions that best fit your unique needs. The following pages for the United States military. The company chose facilitate HR management and reporting. Capgemini’s Accenture to implement SAP SuccessFactors solu- expertise – not only in SAP SuccessFactors solutions highlight some of our key implementation partners. tions and integrate them with the SAP Payroll and but also in digital transformation – helped ensure Time Change Management application. that the project provided not just an excellent HR solution but also a foundation for wider business Benefits transformation at Tata Steel Europe. Today, 10,500 salaried employees use SAP SuccessFactors solutions in place of paper-based Benefits HCM processes. Managers can establish their goals The SAP SuccessFactors solutions were delivered and electronically cascade them to teams for the on time and under budget. Cost savings came from first time. The onboarding system is more efficient system rationalization, in-house configuration, and and automated. process improvements. www.accenture.com www.capgemini.com

“THE SAP SUCCESSFACTORS HR PROJECT HELPED TATA STEEL “DUE TO OUR PARTNERSHIP WITH EMBRACE TECHNOLOGICAL ACCENTURE, WE ARE BETTER POSI- ADVANCES IN HR TO DRIVE THE TIONED FOR THE FUTURE. . . AND COMPANY FORWARD. IN ADDITION I AM VERY THANKFUL TO ACCEN- TO ALLOWING US TO MANAGE HR TURE FOR HELPING US USHER IN PROCESSES MORE EFFICIENTLY, IT THE DIGITAL TRANSFORMATION HAS PAVED THE WAY FOR FUTURE THAT WE UNDERWENT.” CLOUD-BASED SAAS PROJECTS.” – Karen Holloway, Senior IT Project Manager, Newport News Shipbuilding – Louisa Porter, PeopleLink System Owner, Tata Steel

44 45 THE GOLD GUIDE | Implementation partners SAP SuccessFactors Solutions | THE GOLD GUIDE

Deloitte Consulting EY IBM itelligence

Deloitte is a leading global strategic integrator EY offers “Agile Business” people, methods, and The IBM Reinvention for HR offering helps customers itelligence is a leading global company focused on of the SAP ERP Human Capital Management solutions that aim to build a better working world, transform their HR function through a reimagined SAP solutions for midsize and large corporations. solution, SAP SuccessFactors solutions, Experience one workforce at a time. To help our global workforce employee experience and an optimized operating As part of the NTT DATA network, we drive innovation Management solutions from SAP, and intelligent transform clients’ businesses, we changed our model. – designing, implementing, managing, and continu- business applications offered by SAP. own HR infrastructure with easier-to-use SAP ously enhancing business solutions. We partner SuccessFactors solutions. Valuable Expertise with our clients, combining local proximity, global Valuable Expertise Corning Inc., which produces glass, ceramics, and capabilities, and industry expertise. At American Airlines, inconsistent business Valuable Expertise related manufacturing materials, employs more processes and multiple outdated systems across Recognizing HR as a strategic revenue tool, we than 45,000 people worldwide. Corning’s legacy Valuable Expertise HR and payroll were hampering the company’s provided people with mobile self-service solutions systems and processes were hindering HR’s ability Carlsberg Group, one of the leading brewery groups ability to effectively manage records for more than to literally put the power in the hands of users. With to support the business, centrally manage employees in the world today, needed a state-of-the-art, global, 335,000 employees, retirees, and nonemployees embedded robotic process automation as well as and contingent workers as one unified workforce, cloud-based solution that could help the company worldwide. Deloitte and American Airlines worked enhanced custom features enabled by SAP Cloud and deliver personalized, self-service HR. Needing avoid future outdated processes. It wanted to develop, together to deploy a single, unified global solution Platform, the innovative solutions are truly differen- a modern, global HR solution, Corning chose attract, and secure the best-qualified employees for HR, payroll, and talent management – anchored tiating for EY. AP SuccessFactors solutions and selected IBM and enhance self-service with a user-friendly by multiple SAP SuccessFactors solutions and the as its implementation partner. system that ensures efficiency. SAP Payroll Processing application powered by Benefits SAP HANA. Process integration and standardization across all Benefits To achieve its goals, Carlsberg implemented global locations resulted in increased HR efficiencies. Corning personnel now have anytime, anywhere SAP SuccessFactors HCM Suite. itelligence deployed Benefits Self-service capabilities are available to our remote, access to live HR data, analyses, and reports with it.ready2run solutions, which use proven best prac- The global solution delivered a single, world-class mobile workforce with little or no need for training. clear workforce visibility and centralized manage- tices in combination with SAP SuccessFactors employee experience across every region and for We gained increased visibility into global talent, ment. Real-time data availability and synchronization solutions, one of the best HCM suites available in every team member. It also achieved significant enabling better delivery of the right client services between SAP SuccessFactors and SAP Fieldglass the market today. cost savings and efficiencies that resulted from and increasing revenue generation. solutions eliminated data errors and delays in migrating systems, processes, records, and www.ey.com renewing contracts and decommissioning support operations to the cloud. terminated workers. Benefits www.deloitte.com/SAP www.ibm.com Combining all Western European countries on one global HR solution was a major step toward success- “WE WERE LOOKING FOR fully aligning Carlsberg’s processes and culture. We “DEMONSTRATING CARING IN INNOVATIVE AND EXCITING WAYS also created the foundation for a global rollout of EVERYTHING WE DO AND BUILDING SAP SuccessFactors solutions to Carlsberg’s TO BRING A CONSOLIDATED HR TRUST WITH TEAM MEMBERS 40,000 employees in more than 30 countries. EXPERIENCE TO OUR EMPLOYEES “HR TECHNOLOGY IS CHANGING CONNECTS TO EVERY BUSINESS www.itelligencegroup.com SO THEY CAN MANAGE EVERYTHING SO QUICKLY TODAY. NOW WE CAN OUTCOME THAT WE NEED. SAP FROM THEIR CAREERS AND THEIR RELY ON SAP SOLUTIONS FOR SUCCESSFACTORS SOLUTIONS TEAMS TO ONBOARDING AND CONTINUOUS TECHNOLOGY AND AND SAP CLOUD PLATFORM HAVE RECRUITMENT. SAP SUCCESS- PROCESS INNOVATION – AND BEEN THE CORNERSTONES OF FACTORS SOLUTIONS AND OUR REAP THE BENEFITS FOR OUR BRINGING THAT TO LIFE FOR THE EY CONSULTING PRACTICE EXECUTIVES, EMPLOYEES, AND NEW AMERICAN.” HELPED US ACHIEVE THAT.” CONTINGENT WORKERS.” – Mark Mitchell, Managing Director, HR Shared Services, – Christy Pambianchi, Senior Vice President, People & Digital, American Airlines – Penny Stoker, Global HR Services Leader, EY Corning Inc.

46 47 THE GOLD GUIDE | Implementation partners SAP SuccessFactors Solutions | THE GOLD GUIDE

PwC ARAGO Consulting EPI-USE Gavdi

PwC does not simply integrate SAP SuccessFactors ARAGO Consulting is an SAP gold partner, a leader EPI-USE, part of groupelephant.com, employs With 20 years in business, Gavdi has an outstanding solutions. We combine HR technology expertise in the implementation of the digital transformation more than 2,700 people in 32 countries and is record in delivering human capital management with extensive transformation capabilities and deep of HR, with innovative cloud and integrated cloud- best known as the world’s largest and most experi- and payroll solutions from SAP to our clients – specialization to help our clients transform their based offerings such as SAP SuccessFactors, enced independent HR and payroll specialist firm more than 500 successful HR and payroll projects human capital management strategies, consulting SAP Fieldglass, SAP Ariba, SAP Concur, and for SAP solutions. An SAP partner for over 30 years to date. Our success as an SAP gold partner is built with companies in areas such as growth, globaliza- SAP Analytics Cloud solutions and Experience and the 2019 winner of the SAP Pinnacle Award upon an alignment of the right skills delivered in the tion, workforce capacity, and resource planning. Management solutions from SAP. Founded in 2010, for SAP SuccessFactors Partner of the Year – right place at the right time. ARAGO Consulting has been extremely successful Small and Midsize Companies, EPI-USE brings Valuable Expertise helping customers drive the transition and transfor- substantial global capabilities to engagements Valuable Expertise Campari Group, a global beverage company, set mation of their core HR business processes. for SAP SuccessFactors solutions. Since SAP’s acquisition of SuccessFactors in 2012, out to modernize its business operations and put we have successfully transformed our business to its people first. It wanted to provide its diverse work- Valuable Expertise Valuable Expertise align with the cloud delivery paradigm. In the last force with a modern HR solution that facilitates Our proactive approach has led to multiple SAP With a deep background in project delivery and few years, we have delivered SAP SuccessFactors development and growth. Campari partnered with awards. We are one of the few partners that has the support, we bring peerless global deployment solutions to more than 350 customers around the PwC to implement several SAP SuccessFactors SAP Recognized Expertise designation for each expertise to multinationals. Our HR and payroll world. solutions. SAP SuccessFactors solution, and we offer a set of domain know-how and proprietary software assets experts that have achieved the SAP Certified status. allow us to expertly design, build, implement, and Services Benefits We have offices in France, Belgium, Portugal, support world-class, cloud-based HR and payroll Gavdi is the largest dedicated partner in EMEA The new solutions will enable HR and other line Morocco, Germany, Spain, Switzerland, and solutions for complex U.S. and global corporations for the SAP SuccessFactors and SAP Sales Cloud management to focus on value-added activities and Colombia. in many industries and for the public sector. (previously SAP Cloud for Customer) solutions. strategic decision-making, rather than managing From more than 15 offices located across 11 countries transactions. Standardization promises to enhance Services Services in the EMEA region, we service over 400 customers. efficiency, making many processes faster and We offer functional and technical resources that We offer advisory, deployment, and managed Based on our extensive experience and our global simpler. are among the most experienced in the market. services that are designed to enable robust service reach, we make an ideal partner for companies in all www.pwc.com Our team has configured and delivered over 450 levels. Our new PRISM utility offers unparalleled industries. We offer a powerful and unique combina- SAP SuccessFactors solution implementations, efficiency and speed in migrating from on-premise tion of true business insight and technical expertise from HR strategy and HR business process to cloud HR and payroll solutions from SAP, avoiding in HR and payroll. redesign to HCM software implementation. the need for a reimplementation. https://gavdi.com “SAP SUCCESSFACTORS IS A www.aragoconsulting.com https://epiuse.com CLOUD-BASED SOLUTION, WHICH MEANS IT’S AN AGILE, To learn more about how we help Read more about how we help our To learn more about how we help USER-FRIENDLY SYSTEM THAT IS our customers succeed, read our customers succeed in this success our customers succeed, read our AUTOMATICALLY UPDATED WITH success stories. story. success stories. STANDARD BEST PRACTICES. THE OPPORTUNITY TO GET NEW FUNC- TIONALITY AND FEATURES WITH- OUT SPENDING TIME DESIGNING AND REDESIGNING IS A PARADIGM SHIFT.”

– Giorgio Pivetta, Head of Group HR, Campari Group

48 49 SAP SuccessFactors Solutions | THE GOLD GUIDE THE GOLD GUIDE | Implementation partners

GP Strategies NGA HR Pentos Presence of IT

GP Strategies Corporation is a global performance NGA Human Resources (NGA HR) is the ideal Pentos AG has been implementing SAP Presence of IT, recently acquired by Deloitte, imple- improvement provider of technology solutions, partner for cloud clients with multicountry HR SuccessFactors solutions since 2008. As specialists ments HR technology solutions. With 20 years of sales and technical training, e-learning solutions, process requirements that want to deploy SAP in cloud solutions, we are a consulting company onshore and global reach, our approach is outcome management consulting, and engineering services. SuccessFactors solutions. We are the only pure-play that perfectly combines expertise and technology. and people-productivity centric. We offer flexible Headquartered in Columbia, Maryland, and founded HR and payroll services partner to be an SAP-certified We have successfully helped hundreds of companies delivery models and unique digital adoption and in 1966, we are one of the largest providers of services provider of application operations. around the world achieve best practice–based HR change management tools. Our hundreds of custom- for SAP SuccessFactors solutions in the world. processes that are efficient, innovative, and intuitive ers are referenceable and love working with us, with Valuable Expertise to users. Working with us, companies can optimize over 40% of our customers partnering with us for Valuable Expertise With close to 50 years of experience, we understand and transform their HR processes. over 10 years. We have the most professionally certified consul- HR and payroll across the world. We help our clients tants for SAP SuccessFactors solutions in Europe deliver seamless workforce services and empower Valuable Expertise Valuable Expertise and the Middle East, and we hold SAP Recognized HR as a strategic partner to drive data-driven deci- We are dedicated to HR processes and data. Our We are a global expert in digital delivery of SAP Expertise designations for SAP SuccessFactors sions. As a result, HR leaders can offer better em- mission is to guide our customers, building bridges SuccessFactors solutions, with over 600 live projects. solutions. Our proven experience is also shown by ployee experiences, attract and retain talent more to all other processes in a company. We understand Our success is underpinned by our specialty focus the 13 SAP Quality Awards our customers have easily, manage the employee lifecycle, and support how to help our customers profit from integrated and the quality of our people. received. In addition, we are SAP-certified in appli- the globally connected, agile workforce. data and processes. cation operations. Services Services Services We offer consulting, architecture and innovation, Services NGA HR is uniquely positioned to help HR leaders Speaking more than 20 languages and covering all implementation, and upgrade and support services Our consultants are dedicated to implementing unlock the true value of their diverse workforce, time zones, our staff takes pride in making your life as well as innovations in digital adoption and SAP SuccessFactors solutions and related services. wherever they are. We enable our clients to become easier. We create added value with innovative appli- change management. Our key differentiators bring Many of our consultants have a very strong back- better employers by designing, deploying, maintain- cations and services that can move your business our customers short- and long-term benefits in ground in the SAP ERP Human Capital Management ing, and operating HR as a service. Our HR business to the next level. Take advantage of our experience solution quality, cost efficiency, user acceptance, solution, and we have specialized teams within all process services cover workforce management; time and become an intelligent enterprise. and ongoing maintenance and support. areas of SAP SuccessFactors solutions as well as and attendance; local, regional and global payroll; www.pentos.com www.presenceofit.com reporting and analytics. Our long-term experience talent administration; and people analytics. fully supports the transition to operations and www.ngahr.com customer business success. www.gpstrategies-sfpractice.com

To learn more about how we help To learn more about how we help To learn more about how we help To learn more about how we help our customers succeed, read our our customers succeed, read our our customers succeed, read our our customers succeed, read our success stories. success stories. success stories. success stories.

50 51 THE GOLD GUIDE | Implementation partners SAP SuccessFactors Solutions | THE GOLD GUIDE

Rizing HCM Seidor tts Talent Veritas Prime Management

Rizing is a global leader among partners for HCM As a partner for SAP SuccessFactors solutions, Consulting GmbH Veritas Prime helps customers unlock their work- solutions from SAP, and our payroll and HCM busi- Seidor has worked with SAP for 36 years. We under- force potential through consultative, innovative HR ness expertise helps ensure a smooth transition to stand how digitalization transforms business, we solutions and services. The relationships we foster the intelligent enterprise. implement solutions that speed up processes, and with our customers are built on our founding princi- we are committed to improving our customers’ As an SAP gold partner, tts has been building bridges ples of truth and excellence. As an SAP gold partner Valuable Expertise business. between HR and IT since 2006. With more than 100 dedicated to SAP SuccessFactors solutions, we With the most professionally certified consultants certified consultants, tts customers receive profes- pride ourselves on the strong, long-term relationships for SAP SuccessFactors solutions in the world, we Valuable Expertise sional, SAP-based HCM consulting and technical built with all of our customers. offer end-to-end solutions that span from business In 2018, we were a finalist for the SAP Pinnacle implementation expertise from a single point of guidance and implementation to managed services Award for SAP SuccessFactors Partner of the Year contact. This way, strategic, conceptual, and technical Valuable Expertise after go-live. We enable customizations through – Small and Midsize Companies. For our project challenges are avoided right from the start. In 2018 Our primary business focus is on SAP SuccessFactors innovative extensions built on SAP Cloud Platform. with customer Frit Ravich, we were recognized by alone, tts successfully implemented around 300 solutions and providing the total customer experi- We are a trusted partner to some of the world’s most SAP for enabling digital transformation through an projects with 50 customers. ence. We are able to assist with the entire cycle respected organizations, including Molson Coors SAP SuccessFactors solution implementation project. from project discovery, advising, license purchasing, Brewing Company, Sabre Corporation, and South- In 2018, we were the largest license reseller for Valuable Expertise implementation, building product extensions, and west Airlines Co. SAP SuccessFactors solutions in Spain. INEOS Styrolution Group GmbH is the world’s providing support after go-live. All Veritas Prime leading supplier of styrene plastics and operator of employees are trained on the SAP SuccessFactors Services Services corresponding production facilities. With consulting Employee Central solution, in addition to their Our IMPACT methodology supports a robust, tailored We have a team of more than 250 HR consultants support from tts, INEOS brought all global HR pro- specialty areas, such as talent management or payroll implementation, and our iterative approach that serve 340 clients running SAP SuccessFactors cesses into the cloud – from hire to retire processes learning. for core HR and talent deployments accelerates solutions. Working in seven languages, we can tackle – in just eight months. Recruiting, onboarding, and time to value. Our business transformation services any type of international solution rollout. In fact, our offboarding, as well as changes to employee master Services help ensure our customers’ success by enabling the clients manage more than 600,000 employees using data, have been standardized, and the system was We continuously stress and recognize our five values: right business models, the right mind-set, and the SAP SuccessFactors solutions. As specialists in the embedded into a complex infrastructure. Overall, teamwork, innovation, entrepreneurship, transpar- ability to make data-based decisions rapidly. retail, hospitality, professional services, pharmaceu- the handling of HR processes at the company was ency, and commitment. These values are ingrained https://rizinghcm.com ticals, and banking industries, we offer global significantly simplified. INEOS Styrolution can now in the work of our team members every day. expertise that can support our clients’ growth. analyze employee data and important operative key www.veritasprime.com www.seidor.com/content/seidor-com/en.html personnel figures in a targeted and group-wide manner to derive meaningful insights.

Services See a list of customers that rely on To learn how we use technology to HR and talent management consulting is tts’s core To learn more about our services, Rizing HCM. boost our customers’ business, business. In addition to technical consulting, the visit our Web site. visit our Web site. company also offers technical implementation expertise and subsequent support. www.tt-s.com/en/talent-management

To learn more about how we help our customers succeed, read our success stories.

52 53 THE GOLD GUIDE | Implementation partners SAP SuccessFactors Solutions | THE GOLD GUIDE

SAP.iO Research shows that women-led companies have more than double the return on investment over those led by men.6 However, investors are 60% more likely to fund men than women with matching pitches and credentials.7 This research tells us that traditional investor “gut” decision-making has made it harder for the best solutions to reach our customers.

SAP will commit up to 40% of the investable capital SAP will commit up to in SAP.iO Fund and scale our SAP.iO Foundries activi- 40% of the investable ties with a focus on inclusive entrepreneurship. The capital in SAP.iO Fund goal is to help at least 200 startups around the world within the next five years. and scale our SAP.iO Foundries activities with SAP.iO Fund and the SAP.iO Foundries invest in and accelerate early-stage startups at the leading a focus on inclusive edge of B2B software innovation who leverage a entrepreneurship. combination of emerging technologies like artificial intelligence or Internet of Things, business process expertise, and new business models. We realize that agile, early-stage startups can expand and enhance the SAP ecosystem and solutions and also give our customers access to cutting-edge solutions. And SAP can help startups target customer needs, connect to SAP systems, and drive scale through access to our broad customer base.

6 . “ Why Women-Owned Startups Are a Better Bet,” Boston Consulting Group (BCG), June 2018. 7. “ Investors Prefer Entrepreneurial Ventures Pitched by Attractive Men,” Proceedings of the National Academy of Sciences of the United States of America (PNAS), March 2014.

54 55 www.sap.com/contactsap

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