The Gold Guide Welcome to the Age of Human Experience Management SAP SE or an SAP affiliate company. All rights reserved. All rights company. affiliate SE or an SAP ­­­­ SAP © 2019 SAP SuccessFactors Solutions | THE GOLD GUIDE Why SAP® SuccessFactors® Solutions? We help redefine experiences to keep your employees connected and your business growing. 03 Why SAP SuccessFactors solutions? Today, we are facing a dramatically 06 What makes SAP so different? changing workforce and an unprecedented 12 Why you need SAP SuccessFactors battle for talent. Organizations that truly solutions care about – and focus on – maximizing the experience of every employee will win 18 SAP’s approach to innovation and lead in the future. 28 Industry use cases 34 Customer success stories Greg Tomb 40 SAP App Center President, SAP SuccessFactors (SAP) 44 Implementation partners Employee experience is a topic at the center more steps in HR processes; making HR tools and of conversations with HR and business leaders systems more accessible and user friendly; and alike because it drives engagement, retention, and tracking key metrics to stay on top of what’s bottom-line business impact. When employees are happening in the workforce. engaged, top-quartile business units outperform bottom-quartile units, realizing:1 Despite this focus, we’re falling short of employees’ expectations. Consider these facts:2 10% more customer loyalty and engagement 77% of employees who quit in the last year “The old days of HR are over. We need to 21% higher profitability revolutionize. We need to create and deliver could have been retained. 20% greater productivity great people experiences at the moments By 2023, 35% of employees will leave their that matter. Let’s disrupt, let’s innovate, let’s jobs each year to work someplace else. Knowing this, HR has devoted considerable time to challenge the status quo. The best people to improving the employee experience by surrounding lead this change are us: HR professionals.” employees with powerful programs; automating #HRPUNKS! Stefan Ries, Member of the Executive Board, SAP SE Chief Human Resources Officer 1. “The Relationship Between Engagement at Work and Organizational Outcomes: 2016 Q12® Meta-Analysis: Ninth Edition,” Gallup, April 2016. 2. “2019 Retention Report: Trends, Reasons, and a Call to Action,” Work Institute, 2019. 2 3 THE GOLD GUIDE | Why SAP SuccessFactors solutions? Perhaps even more concerning, even though orga- We developed SAP SuccessFactors solutions WHY I LOVE THE SAP SUCCESSFACTORS HXM SUITE nizations are placing a greater focus on employee to help meet these needs – for our own 94,900 People always ask me why I’m so excited to talk about SAP SuccessFactors experience, they don’t feel equipped to address it. employees in more than 130 countries and for our solutions. There are five main reasons for my enthusiasm. In Deloitte’s 2019 report on human capital trends, 413,000 customers around the world. Using these 84% of leaders point to employee experience as a solutions helps us have the right talent in the right We help you understand the “what” and the “why.” top priority. But only 9% believe they’re ready to positions. It helps us create meaningful employee With SAP’s acquisition of Qualtrics, the global pioneer of experience management (XM) software, our integrated solutions enable you to close address the issue.3 experiences and build a highly motivated workforce in sync with our corporate objectives. And SAP experience gaps by combining rich transactional HR data (O-data) with Employee experience matters. And when the SuccessFactors solutions put the power of data- powerful experience data (X-data). Our solutions enable you to learn job market is as competitive as it is now, it’s more based insight into our HR department, our managers, not only what’s happening with your workforce but also why those important than ever. Employee experience drives and, most important, our employees. What’s more, things are happening by understanding employee beliefs, emotions, not only satisfaction but also business performance. analysts consistently recognize SAP SuccessFactors and intentions. This capability enables you to listen, understand, and, However, traditional approaches to employee solutions as the leading products in our industry. most importantly, act on the insights to create a great employee experience are falling short. experience, anytime and anywhere. But a top-line executive summary of our offering We’re simplifying data privacy and compliance. INTRODUCING HUMAN EXPERIENCE isn’t enough. That’s where this guide comes in. The The world is getting smaller, with many companies supporting MANAGEMENT Gold Guide not only offers the big picture of what operations around the world. But managing people, regulatory Human experience management (HXM) is the next we do but also helps you think about how you might requirements, and data privacy is getting harder. We believe it is evolution of human capital management (HCM). It’s use our tools – and our partnership – to redefine our responsibility to help you remain compliant and build trusted a new way of delivering software to the workforce employee experiences from every angle. relationships with customers. SAP SuccessFactors solutions fully that’s designed completely around what people support data privacy regulations such as the General Data Protection need, how they work, and what motivates them. Here you’ll find thoughts and insights on turning Regulation, as well as many local, country-specific mandates. HXM shifts the focus from supporting traditional innovation into best practice as well as the why and HR processes to delivering experiences that serve how of SAP SuccessFactors solutions – and what Our solutions support total workforce management. employees first and, as a result, serve the business they mean for you. All this plus industry use cases, Every person in the extended workforce is an agent of your company. They better. SAP is leading this transformation – delivering customer case studies, and a directory of our represent your brand, your ideals, and your offerings to your customers. To the first-ever HXM suite to the market. applications in one regularly updated go-to guide. succeed, you need to enable this workforce just as you do your own employees. With integration between SAP SuccessFactors and SAP Fieldglass® SAP® SuccessFactors® Human Experience We hope this guide inspires you to learn more about solutions and SAP S/4HANA®, you can centrally manage your entire workforce. Management Suite provides powerful solutions for the opportunities available thanks to the power of Powerful analytics help you make better decisions, improving business core HR and payroll, talent management, employee SAP SuccessFactors solutions combined with a outcomes. experience management, and people analytics to vibrant partner ecosystem and a comprehensive The SAP SuccessFactors People Analytics solution combines the power of the support employees throughout their careers and set of technologies. We’re ready to help you be the SAP HANA® platform with the flexibility offered by SAP Cloud Platform. It supports enable HR leaders to accelerate business growth. best company you can be by attracting, developing, not only workforce analytics but also operational reporting, planning, and predictive SAP SuccessFactors HXM Suite is unique in that it and retaining the best people. n modeling capabilities – all on a single business technology platform. builds on the best of HCM and extends it to create truly dynamic, engaging, and employee-centered Our partner ecosystem expands the ROI of your SAP SuccessFactors solutions. experiences. We can’t be the best of the best on our own. That’s why we partner with the top Greg Tomb implementation and innovation partners in the business and why they, in turn, build and innovate with SAP Cloud Platform. Offering extensions and innovative technologies, our ecosystem helps you realize quick value. n 3. “2019 Deloitte Global Human Capital Trends,” Deloitte Development LLC, 2019. 4 5 SAP SuccessFactors Solutions | THE GOLD GUIDE SAP SuccessFactors solutions and SAP Cloud Platform WHAT MAKES SAP offer a vital combination of agility, innovation, and trust, SO DIFFERENT? essential to meet the changing needs of your workforce. SAP SuccessFactors HXM Suite and developing a collaborative and employee-centric These solutions must extend around the world to 100 countries around the world have already put SAP Cloud Platform empower you to intelligent portal that spans your entire enterprise deliver consistent, cohesive employee experiences legislation in place to protect data privacy – and and offers personalized capabilities and services or across markets while meeting unique regulatory more laws are in the works. While there are similarities accelerate agile innovation and extend using prebuilt mobile cards in a secure mobile wallet requirements in each market. Data security is one of to these laws, there is also a multitude of different the capabilities of your investment in available for any device, it has never been easier to the top issues facing business leaders and CIOs, and requirements, penalties, and interpretations, making SAP SuccessFactors solutions so you improve employee experience through innovation the cloud is no exception. The stakes are high in data protection and privacy both a highly complex can flexibly and effectively address with SAP technology. Administrators can create today’s environment of global connectivity, with