Iata Aviation Data & Digital Webinar Series

IATA DATA & AVIATION DIGITAL DATA & DIGITAL CAPABILITIES DURING CRISIS WEBINAR SERIES

EPISODE 1 (ANALYZE & DECIDE) LIVE WEBINAR WILL START SHORTLY … Monday 27 April 2020 1 5 : 3 0 – 1 7 : 3 0 CEST

#StayStrong #WeAreAviation #StrongerTogether EPISODE 1 (ANALYZE & DECIDE)

LIVE PRESENTATION IN PROGRESS

Welcome to the Webinar! Houman Goudarzi Head of BI & Industry Engagement, IATA

ADDWS 2020 Series 1, Episode 1 AVIATION DATA & DIGITAL WEBINAR SERIES EPISODE 1 SPEAKERS

Minna Kärhä Nevin Murad Susan Doniz Hélène Millet Head of Data, Finnair Associate Analysis Officer, Former Group CIO, Qantas Head of Consulting & Airline ICAO products, Conztanz

Aleksander Popovich Jean Charles Odele Ido Biger Sourav Sinha Houman Goudarzi SVP, Financial, Distribution Director, Industry Payment CDO, EL AL Israel Airlines CIO, IndiGo Airlines Head of BI & Industry and Data Services, IATA Services, IATA Engagement, IATA

ADDWS 2020 Series 1, Episode 1 DATA & ANALYTICS TO OPTIMIZE CRITICAL DECISIONS DURING CRISIS Webinar Synopsis: Periods of crisis are all about making the best decisions and minimizing damage. In this webinar we discuss, quick wins to support decisions, e.g. cash flow management, treasury, cost savings and best practices leveraging data & analytics tools and technologies. Monday 27 April 2020 Moderator: Houman Goudarzi, Head of BI & Industry Engagement, IATA 1 5 : 3 0 – 1 7 : 3 0 C E S T

Opening keynote Aleksander Popovich 15:30 – 15:40 SVP, Financial, Distribution and Data Services, IATA Keynote: Times of crisis put pressure on cash flow and treasury, and require Jean Charles Odele 15:40 – 15:50 data driven insights. Special announcement about IATA Treasury Dashboard. Director, Industry Payment Services, IATA

Keynote: Shared data sources creating the basis for better decisions across Minna Kärhä 15:50 – 16:10 different units. Head of Data, Finnair

Keynote: Do's and don’ts for Data Leaders during Crisis Ido Biger 16:10 – 16:30 CDO, EL AL Israel Airlines

Keynote: Manage operational costs during crisis with Data & analytics Sourav Sinha 16:30 – 16:50 CIO, IndiGo Airlines

Panel: Do's and don’ts for analytics and dashboards during crisis. And best Sourav Sinha Minna Kärhä practices for leveraging data & analytics tools and technologies to develop CIO, IndiGo Airlines Head of Data, Finnair these. Ido Biger Nevin Murad 16:50 – 17:30 CDO, EL AL Israel Airlines Associate Analysis Officer, ICAO Hélène Millet Susan Doniz Head of Consulting & Airline products, Conztanz Former Group CIO, Qantas

ADDWS 2020 Series 1, Episode 1 EPISODE 1 (ANALYZE & DECIDE)

LIVE PRESENTATION IN PROGRESS

Opening keynote Aleksander Popovich SVP, Financial, Distribution and Data Services, IATA

ADDWS 2020 Series 1, Episode 1 Aviation Data & Digital Webinar Series

27 April 6 May 13 May 20 May 26 May 15:30 – 17:30 CEST 15:30 – 17:30 CEST 15:30 – 17:30 CEST 15:30 – 17:30 CEST 15:30 – 17:30 CEST

EPISODE 1: ANALYZE & DECIDE EPISODE 3: PLAN RECOVERY EPISODE 5: ADAPT & GROW

PREDICTIVE ANALYTICS ON DIGITAL FACILITATING DATA & ANALYTICS TO PASSENGER DEMAND & BUYING BUSINESSES TO PIVOT TO OPTIMIZE CRITICAL DECISIONS BEHAVIOR DURING & AFTER THE OVERCOME CHALLENGING DURING CRISIS COVID-19 CRISIS TIMES

EPISODE 2: HELP CUSTOMERS EPISODE 4: BUILD RESILIENCE

DATA & TECHNOLOGY TOOLS, TECHNOLOGIES & RELIEVING THE PAIN OF ANALYTICS TO INCREASE CUSTOMER SERVICE OVERLOAD RESILIENCE OF FLIGHT & DURING TIMES OF CRISIS AIRCRAFT OPS PLANNING

For more information & Registration go to: iata.org/addws EPISODE 1 (ANALYZE & DECIDE)

LIVE PRESENTATION IN PROGRESS

Opening keynote Aleksander Popovich SVP, Financial, Distribution and Data Services, IATA

Keynote: Shared data sources creating the basis for better decisions across Minna Kärhä 15:50 – 16:10 different units. Head of Data, Finnair

Keynote: Do's and don’ts for Data Leaders during Crisis Ido Biger 16:10 – 16:30 CDO, EL AL Israel Airlines

Keynote: Manage operational costs during crisis with Data & analytics Sourav Sinha 16:30 – 16:50 CIO, IndiGo Airlines

ADDWS 2020 Series 1, Episode 1 EPISODE 1 (ANALYZE & DECIDE)

LIVE PRESENTATION IN PROGRESS

Keynote: Times of crisis put pressure on cash flow and treasury, and require data Jean Charles Odele driven insights. Special announcement about IATA Treasury Dashboard. Director, Industry Payment Services, IATA

ADDWS 2020 Series 1, Episode 1 Global Treasury

• Airlines with global operations rely on an international treasury

Treasury Manages Money and Financial Risk Global Treasury

• Airlines with global operations rely on an international treasury • Cash and Liquidity Management • Forecasting • Financial Risk Management • Financing/Capital Structure • Working Capital • Tax • Company Credit Rating • Aircraft Financing/Leasing • Fuel Hedging • Banking and Financial compliance • M&A • Payment Treasury Dashboard One Source. Global View.

The airline industry’s new Liquidity Management tool Treasury Dashboard - Key views

Highlights Incoming Funds Calendars My Participation Credit Card “Show me more “Show me IATA’s “Show my past “Show my credit details of all of my various settlement data in card settlement “Give me a incoming funds settlement summary format data in summary snapshot of funds over the next two system calendar” within forecast format ” coming in this weeks, and feature” week” beyond” Treasury Dashboard and COVID Users Expansion

96 new Airlines joined TD since COVID and 24 in the process of obtaining access

[email protected] www.iata.org/cs

14 Currency repatriation & COVID

Lack of hard Economic Banking currency sanctions restrictions reserves REPORTING & ACTIONS

Currency Center and COVID Users Expansion

Currency Center is available to IATA Members only and is free of charge

www.iata.org/cs EPISODE 1 (ANALYZE & DECIDE)

LIVE PRESENTATION IN PROGRESS

Keynote: Shared data sources creating the basis for better decisions across Minna Kärhä 15:50 – 16:10 different units. Head of Data, Finnair

Keynote: Do's and don’ts for Data Leaders during Crisis Ido Biger 16:10 – 16:30 CDO, EL AL Israel Airlines

Keynote: Manage operational costs during crisis with Data & analytics Sourav Sinha 16:30 – 16:50 CIO, IndiGo Airlines

ADDWS 2020 Series 1, Episode 1 EPISODE 1 (ANALYZE & DECIDE)

LIVE PRESENTATION IN PROGRESS

Keynote: Shared data sources creating the basis for better decisions across Minna Kärhä different units. Head of Data, Finnair

ADDWS 2020 Series 1, Episode 1 Shared data sources = better decision making across units

Minna Kärhä, Head of Data Our daily operations are fueled with data in various functions

• Flight planning- & • Workforce planning and • Maintenance • Network management operations operations

• Customer service at the • Digital channels for • Marketing activities • Travel services airports customers Previously teams had easily access to their own data only, and knowledge about data assets was scattered

https://bloomfire.com/blog/silos-workplace-infographic/ Same Data Assets are critical accross processes and organizational units

Products Customer and Services

Employee Network

Aircraft First step for us was ”Customer Intelligence Platform” and Customer Data Asset Advisory Board

https://bloomfire.com/blog/silos-workplace-infographic/ Accelerating business value creation with Data Analytics

One shared, secure and scalable platform with modern technology in cloud to work with Data Analytics. Making our Data Assets visible and managing the inventory

Data Catalog provides us a collaboration platform, through which all Data Workers can share- and find information about data.

Photo by John Weinhardt on Unsplash Photo by Radu Marcusu on Unsplash Creating Business Value: With joinable data one can travel further and understand more

Photo by Lance Grandahl on Unsplash Operations excellence x customer experience

Ticket

Passenger Operations excellence & disruption handling

Crew Using employee data, in combination with other data, securely and with compliance

Network planning

Airport operations Workforce planning

Training

Target setting Team Competence management and development and customer Organizati success to achieve on experience individual targets

Feedback Flight

EPISODE 1 (ANALYZE & DECIDE)

LIVE PRESENTATION IN PROGRESS

Keynote: Shared data sources creating the basis for better decisions across Minna Kärhä different units. Head of Data, Finnair

Keynote: Shared data sources creating the basis for better decisions across Minna Kärhä 15:50 – 16:10 different units. Head of Data, Finnair

Keynote: Do's and don’ts for Data Leaders during Crisis Ido Biger 16:10 – 16:30 CDO, EL AL Israel Airlines

Keynote: Manage operational costs during crisis with Data & analytics Sourav Sinha 16:30 – 16:50 CIO, IndiGo Airlines

ADDWS 2020 Series 1, Episode 1 EPISODE 1 (ANALYZE & DECIDE)

LIVE PRESENTATION IN PROGRESS

Keynote: Do's and don’ts for Data Leaders during Crisis Ido Biger CDO, EL AL Israel Airlines

ADDWS 2020 Series 1, Episode 1 The (Airline) Data Leaders Do’s and Don’ts During a Crisis Ido Biger Chief Data Officer [email protected] https://www.linkedin.com/in/idobiger/

Understand the business

Cancellation Ratio Delivery Line

Be part of your delivery line – don't lose your hands on capabilities! Rapid BI

Rapid Data Development – always, but especially now. Rapid BI

Rapid Data Development – always, but especially now. Real Time Data Models

Sales / Refunds – SBR Online

On Time Performance

External Sources Unpaid Leave

Keep your team (those on unpaid leave) informed but not involved.

Utilize the medium of online training. Takeaways

• Financial Focus

• Delivery Line

• Rapid BI

• Real Time Data Models

• Unpaid Leave – Managerial Aspect #StayStrong #WeAreAviation #StrongerTogether

Thank you

Ido Biger Chief Data Officer [email protected] https://www.linkedin.com/in/idobiger/ EPISODE 1 (ANALYZE & DECIDE)

LIVE PRESENTATION IN PROGRESS

Keynote: Do's and don’ts for Data Leaders during Crisis Ido Biger CDO, EL AL Israel Airlines

Keynote: Shared data sources creating the basis for better decisions across Minna Kärhä 15:50 – 16:10 different units. Head of Data, Finnair

Keynote: Do's and don’ts for Data Leaders during Crisis Ido Biger 16:10 – 16:30 CDO, EL AL Israel Airlines

Keynote: Manage operational costs during crisis with Data & analytics Sourav Sinha 16:30 – 16:50 CIO, IndiGo Airlines

ADDWS 2020 Series 1, Episode 1 EPISODE 1 (ANALYZE & DECIDE)

LIVE PRESENTATION IN PROGRESS

Keynote: How data & analytics can reduce operational costs, and help companies Sourav Sinha in aviation and the wider travel during crisis. CIO, IndiGo Airlines

ADDWS 2020 Series 1, Episode 1 MANAGE OPERATIONAL COSTS DURING CRISIS WITH DATA & ANALYTICS

Sourav Sinha CIO, IndiGo Airlines 27th April 2020

IATA Aviation Data & Digital Webinar - Episode 1 Indian Aviation post Restart

In terms of passengers, India ranks 3rd at 6% of the global domestic market

Domestic passengers carried in the FY19-20 is estimated at 140 million. Expected to reduce to about 80 million in the current FY20-21.

India will require about 300-325 aircrafts from Q4 compared to current fleet size of about 650 aircrafts.

Currently, no confirmation on the date of restart of scheduled airline operations or destinations and departure frequency

Too many Unknowns, Tremendous Uncertainty

IATA Aviation Data & Digital Webinar - Episode 1 54 Source: Aviation Industry Associations Re-design KPI’s and Analytics

Business As Unusual. New parameters. New baselines and benchmarks.

More “close to real time” data

Alert mechanism on performance metrics against new baselines

Passenger Survey – to also include health parameters

Shorter term planning

Forecasting models and techniques will require re-design

IATA Aviation Data & Digital Webinar - Episode 1 55 New Operational Considerations

New Promise •Health Safe Travel

Aircraft •Use the right fleet type – right size, low CASK •More weightage to aircraft age as parameter for aircraft rotation logic Utilization •Minimize aircraft scheduled maintenance costs thru’ optimum utilization

•Optimum manpower – crew, engineers & ground staff •Optimize fuel burn – better flying practice, optimum flight plan Flight Operation •Meal service may be suspended – reduce weight on a/c with no carts, no in-flight magazines

IATA Aviation Data & Digital Webinar - Episode 1 56 New Operational Considerations

• Encourage use of mobile boarding passes • Save BP stationary costs Airport • Save on DCS transaction costs (in some cases) by encouraging remote CKI

• Avoid flight delays / cancellations leading to passenger Passenger compensation Compensation • Avoid lost / damaged bags

More Agility and Dynamism in Managing Operation

IATA Aviation Data & Digital Webinar - Episode 1 57 KPI’s and Analytics – New data insights

• Demand Forecasting • Historical data is of little or no use • New data elements • Spread of COVID-19 • Government restrictions being imposed • Customer sentiment on future air travel drivers. Customer Confidence Index data. • Close to real time data on bookings, cancellations by market

Enough Forecast Cash Losses Reserves

Realistic measures to reduce losses

IATA Aviation Data & Digital Webinar - Episode 1 58 Demand Stimulation and Future Readiness

• Revenue Management Controls • Market Demand Data to be captured more frequently • Impact of opening of a particular location / market. Can help in forecasts. • Introduce customer segment specific stimulus packages and measure its impact • Decide on capacity. Available space can be used for Cargo. • Make necessary adjustments to revenue management controls

Decide Decide on on capacity network

Extent of Yield Compromise

IATA Aviation Data & Digital Webinar - Episode 1 59 The New Normal

New decision making KPI’s Forecast models will Analysis of certain granular to evolve. Will involve incorporate new data data will elevate from more close to real time elements - CCI, Retail Operational to Executive data capture. More Spends, Credit Card Usage, Level. granular analysis. COVID-19 data ….

IATA Aviation Data & Digital Webinar - Episode 1 60 Thank You

IATA Aviation Data & Digital Webinar - Episode 1 61 EPISODE 1 (ANALYZE & DECIDE)

LIVE PRESENTATION IN PROGRESS

Keynote: How data & analytics can reduce operational costs, and help companies Sourav Sinha in aviation and the wider travel during crisis. CIO, IndiGo Airlines

Keynote: Shared data sources creating the basis for better decisions across Minna Kärhä 15:50 – 16:10 different units. Head of Data, Finnair

Keynote: Do's and don’ts for Data Leaders during Crisis Ido Biger 16:10 – 16:30 CDO, EL AL Israel Airlines

Keynote: Manage operational costs during crisis with Data & analytics Sourav Sinha 16:30 – 16:50 CIO, IndiGo Airlines

ADDWS 2020 Series 1, Episode 1 EPISODE 1 (ANALYZE & DECIDE)

Minna Kärhä Nevin Murad Susan Doniz Hélène Millet Head of Data, Finnair Associate Analysis Officer, Former Group CIO, Qantas Head of Consulting & Airline ICAO products, Conztanz

LIVE PANEL IN PROGRESS

Panel: Do's and don’ts for analytics and dashboards during crisis. And best practices for leveraging data & analytics tools and technologies to develop these. Ido Biger Sourav Sinha Houman Goudarzi CDO, EL AL Israel Airlines CIO, IndiGo Airlines Head of BI & Industry Engagement, IATA (Moderator)

ADDWS 2020 Series 1, Episode 1 Aviation Data & Digital Webinar Series

27 April 6 May 13 May 20 May 26 May 15:30 – 17:30 CEST 15:30 – 17:30 CEST 15:30 – 17:30 CEST 15:30 – 17:30 CEST 15:30 – 17:30 CEST

EPISODE 1: ANALYZE & DECIDE EPISODE 3: PLAN RECOVERY EPISODE 5: ADAPT & GROW

EPISODE 2: HELP CUSTOMERS EPISODE 4: BUILD RESILIENCE

DATA & TECHNOLOGY TOOLS, TECHNOLOGIES & RELIEVING THE PAIN OF ANALYTICS TO INCREASE CUSTOMER SERVICE OVERLOAD RESILIENCE OF FLIGHT & DURING TIMES OF CRISIS AIRCRAFT OPS PLANNING

For more information & Registration go to: iata.org/addws Thank you, and see you soon!