12/02/2018 Page 1 of 105 UCO BANK Department of Information
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UCO BANK Department of Information Technology Request for Proposal (RFP) For “Supply, Commissioning, Maintenance & Management of MPLS Link on Wired/RF/3G-4G media and VSAT links at branches RFP REF NO: DIT/BPR&BTD/OA/4157/2017-18 Date: 12/02/2018” Clarifications to Queries raised by the Bidder(s), Amendments, Addendums and Corrigendum’s As per RFP Sl. Clause No. / Clause Details in RFP Modified clause based on reply to Pre bid queries No. Page No. Any delay in commissioning/shifting of the link beyond the The Modified Clause to be read as under: stipulated time period as per the clause of – Installation and Commissioning, Bank will charge penalty at 1 % of the order Any delay in commissioning/shifting of the link beyond the value for that link (link by link basis) per week or part thereof, stipulated time period as per the clause of – Installation and Part – V: subject to a maximum of 10% of the order value of that link Commissioning, Bank will charge penalty at 1 % of the order value 10. excluding GST and other applicable taxes (if any). The Bank for that link (link by link basis) per week or part thereof, subject to a 1 Liquidated may at its discretion also waive or reduce the penalty if the maximum of 10% of the order value of that link excluding GST and Damage reasons for delay are considered to be justified. other applicable taxes (if any). The Bank may at its discretion also (Page 44) waive or reduce the penalty if the reasons for delay are considered After elapsing of stipulated time period including 10 Weeks to be justified. Liquidated damages period, if selected bidder fails to implement any or all MPLSs link in branches, the order for such After elapsing of stipulated time period including 10 Weeks links will be deemed cancelled after imposing necessary Liquidated damages period, if selected bidder fails to implement RFP REF NO: DIT/BPR&BTD/OA/4157/2017-18 Date: 12/02/2018 Page 1 of 105 penalty amount 10% of annual link charges per link basis as per any or all MPLS links in branches, the order for such links will be LD clause and Bank will place the order to any other selected deemed cancelled after imposing one year rental cost of said link bidder. The LD amount will be deducted from payment of as penalty amount. Subsequently Bank will place the order to any other link or from Performance Bank Guarantee. other selected bidder. The LD/penalty amount will be deducted from payment of other link or from Performance Bank Guarantee. If Bidder fails to commission the link as per feasibility report 10% of annual link charges per link cost will be deducted from In no case change of category of link or type of media will be payment of other link or from Performance Bank Guarantee. In accepted. If the link is not commissioned / delayed commissioned, no case change of category of link or type of media will be due to landlord permission issue for installation of outdoor unit or accepted. If the link is not commissioned / delayed any other genuine reasons, then the LD will not be applicable. commissioned, due to landlord permission issue for installation Respective Branch/office report will be final in this case. of outdoor unit or any other genuine reasons, then the LD will not be applicable. Respective Branch/office report will be final Bank will take necessary landlord permission (if required) for in this case. installation of outdoor unit. Bidder should co-ordinate / liason with landlord in the matter of obtaining permission. Bank will take necessary landlord permission (if required) for installation of outdoor unit. Bidder should co-ordinate / liason Please note that the above LD for delay in delivery and delay in with landlord in the matter of obtaining permission. commissioning are independent of each other and shall be levied as the case may be. BANK reserves its right to recover these Please note that the above LD for delay in delivery and delay amounts by any mode such as adjusting from any payments to be in commissioning are independent of each other and shall be made by BANK to the bidder. levied as the case may be. BANK reserves its right to recover these amounts by any mode such as adjusting from any payments to be made by BANK to the bidder. Part – V: The Modified Clause to be read as under: 13. Payment Bank will pay charges on per site basis depending upon the 2 against achievement of uptime for any type of link. However Bank Bank will pay charges on per site basis depending upon the delivery of issues will be exempted from calculating the uptime. achievement of uptime for any type of link. However Bank issues will SLAs be exempted from calculating the uptime. (Page 45) RFP REF NO: DIT/BPR&BTD/OA/4157/2017-18 Date: 12/02/2018 Page 2 of 105 There should have no unplanned downtime of more than 30 minutes during the peak business period (9 AM to 9 PM) and There should have no unplanned downtime of more than 30 more than one hour during non-business hours. minutes during the peak business period (9 AM to 9 PM) and more than one hour during non-business hours. Calculation of uptime will be monthly basis as per following criteria. Calculation of uptime will be monthly basis as per following criteria. [Total Business hours (24X7 basis) in [Total Business hours (24X7 basis) in month - month - Total downtime during business Total downtime during business hours (24X7 % of uptime = hours (24X7 basis) in month] x 100 % of uptime = basis) in month] x 100 [Total Business hours (24X7 basis) in [Total Business hours (24X7 basis) in month] month] Bank may monitor the links by its own tool for uptime along with Bank may monitor the links by its own tool for uptime along with Service provider. In case of difference in uptime, Bank may consider Service provider. In case of difference in uptime, Bank may the payment based on report generated by Bank’s tool, if bidder is consider the payment based on report generated by Bank’s unable to justify the difference. tool, if bidder is unable to justify the difference. Following will be excluded while calculating the down time: Following will be excluded while calculating the down time: Down time due to Bank issues. Down time due to Bank issues. Schedule down time for maintenance activity. Bidder need to Schedule down time for maintenance activity. Bidder need to inform to the Bank at least a week before for the schedule down inform to the Bank at least a week before for the schedule time and for urgent situation at least 24 hours before. down time and for urgent situation at least 24 hours before. RFP REF NO: DIT/BPR&BTD/OA/4157/2017-18 Date: 12/02/2018 Page 3 of 105 Down time due to force measure like Earth quake, Natural Down time due to force measure like Earth quake, Natural calamities, Riots and major power outage. calamities, Riots and major power outage. Annexure – P & Q 3 Annexure – P & Annexure – Q. Modified Annexure – P & Annexure – Q. Table A & B Page 89 & 90 Annexure – V 4 Annexure – V. Modified Annexure – V. Page 97 The Modified Clause to be read as under: For Category B link For Category B link Point no. 4.74 Point no. 4.74 Minimum band width for 3G & 4G as last mile should be 256 Kbps Addition Minimum band width for 3G & 4G as last mile should be 256 full duplex. under For Kbps full duplex. Alternate MPLS link (Wired/RF/3G-4G) should be configured in 5 category B Alternate MPLS link (Wired/RF/3G-4G) should be configured active–active or active-passive mode with auto failover link (Part IV in active–active or active-passive mode with auto failover mechanism with the existing BSNL/MTNL MPLS or VSAT link at SOW) mechanism with the existing BSNL/MTNL MPLS or VSAT link at branches/offices. branches/offices. The selected bidder should conduct the POC of B category of link. The location of POC will be at HO - DIT, Salt Lake, Kolkata. For unsuccessful POC the selection of the bidder for category B link will be stand cancelled. Bid Control Sheet Bid Control Sheet 6 Page no. 9 Last Date and Time for receipts of technical bids: 20.04.2018 at 3:00 Last Date and Time for receipts of technical bids: 10.04.2018 at pm 3:00 pm Bid Control Sheet Bid Control Sheet 7 Page no. 9 Last Date and Time for opening of technical bids: 20.04.2018 at 3:30 Last Date and Time for opening of technical bids: 10.04.2018 at pm 3:30 pm Note: All other terms and conditions, clauses of the subject RFP remain unchanged. The reply to pre-bid queries & changes in the RFP clause mentioned herein above will be part & parcel in the RFP. Place: Kolkata Date: 06.04.2018 ----------------------X---------------------- RFP REF NO: DIT/BPR&BTD/OA/4157/2017-18 Date: 12/02/2018 Page 4 of 105 Revised Annexure – P Technical Template Summary of link feasibility report Table A – MPLS links bandwidth slab 128 Kbps No. of branches Nos. of link feasible in Nos. of link feasible Area Category with bandwidth Total Link feasible Wire (Copper/OFC) in Wireless (RF) 128 Kbps Metro 145 Urban 145 Semi Urban 348 Rural 654 Total Link feasible in all category in bandwidth slab 128 Kbps Table B – MPLS links bandwidth slab 2 Mbps No.