Getting Started PC System Requirements OS: Windows XP (Service Pack 3), Windows Vista (Service Pack 1) Processor: Minimum: Intel Pentium 4 1.3 GHz or AMD Athlon XP 1500+ Recommended: Dual Core processor such as the Intel Pentium D or AMD Athlon 64 X2 Memory: Minimum: 512 MB RAM (1 GB required for Vista users) Recommended: 1 GB RAM (2 GB recommended for Vista users) Video: Minimum: 3D graphics processor with hardware transform and lighting with 32 MB VRAM such as an ATI Radeon 7200 or NVIDIA GeForce 2 class card or better. Recommended: 3D graphics processor with vertex and pixel shader capability with 128 MB VRAM such as an ATI Radeon X1600 or NVIDIA GeForce 7600 GT class card or better. Sound: (PC) DirectX-compatible sound card Installation Instructions Place Wrath of the Lich DVD into your DVD-ROM drive. If your computer has autoplay enabled, an installation Enter the Next Chapter to window will automatically pop up on your Windows desktop. Click the Install Wrath of the Lich King button and follow the onscreen instructions to install Wrath of the Lich King to your hard drive. If the installation window does not World of ! appear, open the My Computer icon on your desktop and double-click the drive letter corresponding to your DVD-ROM drive to open it. Double-click the Install.exe icon in the DVD-ROM contents and follow the onscreen instructions to install Wrath of the Lich King. Installing DirectX You will need to install DirectX 9.0c in order to properly run Wrath of the Lich King. During installation you will be prompted to install DirectX if you do not already have the most up-to-date version installed on your computer

Mac System Requirements OS: Mac OS X 10.4.11 or newer Processor: Minimum: PowerPC G5 1.6 GHz or Intel Core Duo processor Recommended: Intel 1.8 GHz processor or better Memory: Minimum: 1 GB RAM Recommended: 2 GB RAM P.O. Box 18979, Irvine, CA 92623 Video: Minimum: 3D graphics processor with hardware transform and lighting with 64 MB VRAM (800) 953-SNOW Direct Sales such as an ATI Radeon 9600 or NVIDIA GeForce Ti 4600 class card or better (949) 955-0283 International Direct Sales Recommended: 3D graphics processor with vertex and pixel shader capability with 128 MB VRAM such as an ATI Radeon X1600 or NVIDIA 7600 class card or better (949) 955-1382 Technical Support Installation Instructions (800) 59-BLIZZARD Billing and Account Services Place the Wrath of the Lich King CD/DVD in your CD-ROM or DVD-ROM drive. Double-click the Wrath of the Lich http://www.blizzard.com World Wide Web King CD icon. Then double-click the Installer application to copy the required game files to your hard drive. [email protected] Technical Support [email protected] Billing and Account Services All Platforms Controls: A keyboard and mouse are required. Input devices other than a mouse and keyboard are not supported Connectivity: You must have an active broadband Internet connection to play WARNING—SEIZURES Mouse: Multi-button mouse with scroll wheel recommended A small percentage of people may experience a seizure or blackout triggered by light patterns, flashing lights, HD Space: 12 GB free HD space or other images that appear in computer games. If you have an epileptic condition, consult your physician before Video: For a complete list of supported 3D cards, please visit: installing or playing this game. Even people who have no history of epilepsy may experience a seizure while viewing http://www.blizzard.com/support/wow/?id=aww0830p a computer game. A seizure can be accompanied by any of the following symptoms: altered vision, convulsions, disorientation, eye or muscle twitching, involuntary movements, or loss of movement. If you experience any of these Note: Due to potential programming changes, the Minimum System Requirements for this game may symptoms, immediately stop playing and consult a doctor. Parents or guardians of children playing this game change over time. should monitor their children closely. If your child suffers any of these symptoms stop playing the game immediately and consult a doctor. 2 3 1 Troubleshooting Technical Support Contacts If you experience any trouble running Wrath of the Lich King, be sure to read the most recent Web Support readme.txt and patch notes text files. These files detail the latest changes and any bug fixes made The Blizzard Entertainment Technical Support website has solutions to the most common game questions and to the game. Your problem might already be listed there, along with possible solutions. Many times, problems. Our Technical Support website is located at: http://www.worldofwarcraft.com/support errors in running the game can be attributed to a lack of updated drivers. Ensure that the drivers for all your hardware are up to date before contacting Blizzard Entertainment for technical support. Email Support You can email the Technical Support department at any time at [email protected]. Under normal circumstances you will receive an automated reply within 15 minutes, detailing solutions to the most common General Troubleshooting (PC) problems. Typically a second email will be sent to you 24 to 72 hours later. This email will contain a more General Lockups/Video Problems detailed solution to your particular problem or question. IIf your computer hard locks without an error message, reboots during game play, will not start, or has distorted graphics of any sort, please make sure you have the latest video card drivers for Automated Phone Support your video card. Contact your hardware manufacturer to find the latest drivers available, or Our automated phone support is offered 24 hours a day, 7 days a week, and has an 80% success rate at addressing check our Video Card Information page on our support website for links to the most common the most common questions and concerns. To use this automated phone support, please call (949) 955-1382. hardware vendors at: Automated support carries no charge beyond any normal long-distance charges from your phone company for http://www.blizzard.com/support/wow/?id=aww0830p calls outside of your local area.

Sound Issues Live Phone Support If you are experiencing sound distortions, periodic loss We offer live phone support Monday through Friday 9 A.M. to 6 P.M., Pacific Standard Time (except on U.S. holidays). of sound, loud squelches, whistles, or pops, confirm Contact our Technical Support staff by calling us at (949) 955-1382. This form of support carries no charge other that you have the latest version of DirectX installed than any normal long-distance charges from your phone company for calls outside of your local area. on your system. Also, verify that your sound drivers NO GAMEPLAY HINTS WILL BE GIVEN THROUGH THIS NUMBER. are compatible with the newest version of DirectX. Please be sure to consult our Troubleshooting section before calling Technical Support, Contact your hardware manufacturer to find the and be near your computer if possible when calling. latest drivers available, or check our Driver Update Information page on our support website for links Note: For updated information about protecting your computer and account, along to the most common hardware vendors at: with answers to commonly asked questions and additional troubleshooting material, go to: http://www.blizzard.com/support/wow/?id=agi0371p http://www.worldofwarcraft.com/support General Troubleshooting (Mac) Game Hints Most lockups, video problems, or sound problems If you are seeking a game tip, hint, or additional game information for World of Warcraft, please visit: can be solved by installing the latest available http://www.worldofwarcraft.com software updates from Apple. All of the latest Game Performance video and sound drivers are included in the If you encounter slow or choppy game play, there are several game options that can be adjusted to improve OS available from Software Update from performance. These options are accessible via the Video Options menu. Selecting a lower resolution, decreasing the Apple menu. You can find additional the Terrain Distance, Spell Detail, and Environment Detail will have the greatest effect. troubleshooting instructions at: http://www.blizzard.com/support/wow/

2 2 3 3 Internet Connection Account Setup and Billing Being a massively multiplayer online role-playing game, World of Warcraft is played entirely online and has no offline component. You must have an active Internet connection to play this game. Blizzard is not Upgrading an Account responsible for any fees you may incur from your Internet service provider that are in addition to your monthly World of Warcraft subscription fee. In order to play Wrath of the Lich King and have access to the new game content, you must upgrade your existing World of Warcraft account. If you do not have World of Warcraft or World of Warcraft: The Burning Crusade installed, Terms of Use Agreement you will be prompted to install them. A link will be provided for you to purchase the game online if you don’t The first time you loadWorld of Warcraft: Wrath of the Lich King, a Terms of Use Agreement will appear on already own a copy. Once you begin installing Wrath of the Lich King and you have agreed to the End User License your screen before you can progress to the Account Name field screen. To play the game, you must read the Agreement, you will be prompted to upgrade your account via the Account Upgrade window. You may choose to agreement in its entirety and click the Agree button. The Agree button is grayed out initially but becomes upgrade immediately by clicking the “Upgrade” button. If you prefer to wait, you can click the “Skip” button and enabled when you scroll to the end of the agreement. After agreeing to the Terms of Use, you are allowed to upgrade later in the installation process or (once your installation is complete) via the website. If you choose to play the game. If you refuse the Terms of Use, you cannot play the game. Any time the Terms of Use Agreement upgrade immediately, you will be prompted to enter your current account, password, and authentication key. Your is updated, it will reappear when you next start the game. You must read it again and click the Agree button account must be current and in good standing. Press the “Upgrade” button when you are done, and you will be to progress to the Login screen. given the opportunity to upgrade another account by clicking the “Upgrade Another” button. You may close the window by clicking the “OK” button. Payment Methods During account creation, you must specify your method of payment. You can pay your monthly fees by credit Note: You can only upgrade ONE World of Warcraft account with your authentication key for Wrath of the Lich King. Please make certain that you are upgrading the correct account, as your authentication key cannot be card, with prepaid time cards sold by Blizzard Entertainment online and in local game stores, or by other reused in the event of a mistake. methods depending on your location. More information can be found at http://www.worldofwarcraft.com Account and Billing Issues Starting the Game If you have any questions or issues dealing with billing or your World of Warcraft account, please After you have successfully installed World of Warcraft: Wrath of the Lich King, start a game by double-clicking contact Billing and Account Services. Our representatives can help you with many issues, including: the World of Warcraft: Wrath of the Lich King icon on your desktop. You can also start a game from the Start menu • Questions regarding billing (PC). Once you start the game, you are taken to the Account Name field screen. After agreeing to the Terms • Registering or setting up an account of Use (see below), you will see a blank Account Name field and a blank Account Password field in the middle of • Recovering your account or password the screen. Enter your Account Name and Account Password in the appropriate fields, and press the Login button. • Canceling your account You are now ready to play World of Warcraft: Wrath of the Lich King. • Reactivating a canceled account • Or any other Account or Billing issues Note: Employees of BLIZZARD ENTERTAINMENT will never ask for your password. We offer live phone support Monday through Friday 9 A.M. to 6 P.M. PST (Hours may be extended due to peak workloads). This form of support carries no charge other than any normal long-distance charges from your phone company for calls outside of your local area. NO GAMEPLAY HINTS WILL BE GIVEN THROUGH THIS NUMBER. You can contact us by email at [email protected] or by phone at: 1-800-59-BLIZZARD (1-800-592-5499)

4 2 3 5 Winds of Change: From Dark Horizons to a Beacon of Hope in the World of Warcraft It has been one year since heroes representing both the Alliance and the Horde In Quel’Thalas, the kingdom of the blood elves, antagonists from the past reemerged. stepped through the Dark Portal.... The troll warlord Zul’jin, embittered by the orcs’ abandonment during the Second War and the Horde’s recent acceptance of blood elves into its ranks, turned against his Outland was once Draenor, home to both the draenei and the orcs. Shortly after former allies. Within the walled fortress of Zul’Aman, Zul’jin directed the Hex Lord reaching Azeroth and joining the Alliance, the draenei were instrumental in Malacrass to infuse the spirits of ancient animal gods into living troll warriors. convincing their new allies to venture back into the broken land beyond the portal. Likewise, the blood elves urged their new allies within the Horde to journey into Once again, intrepid heroes stepped in to conquer the fearsome troll army. Yet despite the realm where their beloved prince, Kael’thas Sunstrider, had come to reside. the bloodshed in the elven kingdom, it was in the heart of Quel’Thalas that hope shone The prince had sent his people a message beckoning them onward, promising brightest after a hard-fought battle at the site of the Sunwell. deliverance and future salvation. Having survived his defeat in Outland, Kael’thas had returned to the ruins of the elves’ Thus it was that adventurers from Azeroth flooded into the blasted landscape. ancient fount of power, the Sunwell. There he did the unthinkable, openly siding with The blood elves soon learned that the salvation promised by Prince Kael’thas was the demonic Burning Legion, which sought to usher the demon lord Kil’jaeden into the a lie, that the prince pursued his own terrifying agenda. The paradise they believed world through the fountain’s magical depths. Outland would be was instead a perilous realm of unending conflict. Horde and Alliance forces banded together in the face of impossible odds and Rather than see the prince’s plan reach fruition, Outland’s heroes defeated him vanquished Kil’jaeden, once again protecting Azeroth from the Legion’s Burning and then set out to dethrone Outland’s malefic ruler: Illidan the Betrayer. They Crusade. In the aftermath of victory, the draenei prophet Velen sanctified the began by overcoming one of Illidan’s top lieutenants, the naga witch, Lady legendary Sunwell using the power of the Holy Light. Vashj. The emboldened fighters then stormed the gates of the Black Temple and confronted Illidan himself. They waged a fierce and desperate battle and With the Sunwell’s rebirth, the Blood Knights–an order ultimately killed the Betrayer, wresting Outland from his iron grip. of blood elf paladins who once wielded the Light by force–have decided instead to embrace it The adventures of Outland proved particularly rewarding for the orcs of Azeroth, and to forge for themselves a new identity who reconnected with their ancestral forebears, the Mag’har. Led by Garrosh as they lead their people into a more Hellscream, son of the legendary Grom Hellscream, the Mag’har embody the promising future. This future may soon lost heritage of the orcs and may yet herald a return to the Horde’s former glory. be thrown into question, however, for an immensely powerful, dark, and For the draenei, the return to Outland provided a chance to reclaim regions of brooding presence awakens in the their former home, face old enemies, and learn at last the fate of those left behind. snowy wastes of a distant land....

Back on Azeroth, adventurers of all races converged on the Caverns of Time to combat the infinite dragons’ assault on the timeways–an assault that would have unraveled the very fabric of history.

6 7 Northrend: The Roof of the World Long before the Great Sundering of the world, a malign insectoid race known as the aqir fought bitterly against the savage trolls. In time the troll armies split the aqir empire in half. The aqiri armies that fled to the northern wastes founded the kingdom of Azjol-Nerub, and eventually their race came to be known as nerubians.

The nerubians discovered traces of another civilization in the north as well: the vrykul, who were descended from giants. Yet the vrykul’s fortresses and villages lay silent and deserted while the barbaric race slumbered beneath the earth.

In the wake of the Sundering the frozen north split off into a separate continent called Northrend. Though isolated from the rest of the world, the nerubian empire thrived... until the coming of the Lich King and the War of the Spider.

Commanded by the demon lord Kil’jaeden to spread a plague of undeath among the mortal races, the Lich King was granted immense power, yet locked within an icy cask that came to be called the Frozen Throne.

Over the next several years the nerubians fell to the Lich King’s wrath. The events of the Third War played out, and in their aftermath, Prince Arthas shattered the Frozen Throne and merged with the Lich King.

As the Lich King sat once more in quiet reflection, an eerie stillness settled over his macabre fortress of Icecrown. Even so, life stubbornly pressed on across the primordial continent.

Proto-dragons, the long-forgotten forbears of the dragon species, emerged from the mists of the north. Steadfast races such as the bovine taunka and the walrus-like tuskarr survived in the face of adversity. Even the Drakkari ice trolls continued to carve out an existence in the inhospitable realm.

Just as life on Northrend seemed to reach a tenuous equilibrium, the Lich King stirred from his Frozen Throne and sent his Scourge minions to swarm across the land, destroying everything and everyone in their path. The slumbering vrykul awakened soon after, pouring from the ancient fortress of Utgarde Keep, bent on conquest.

The blue Dragon Aspect, Malygos, also emerged from his long seclusion, launching a merciless war against mortal practitioners of arcane magic. This conflict has raised the red dragonflight’s ire and sown widespread chaos.

The Horde and Alliance have both responded to the threat of the Scourge, establishing bases in the Borean Tundra and the Howling Fjord. Both factions amass their armies even now, all too aware that the final confrontation with the Lich King is about to begin.

And failure could mean the end of life for all of Azeroth.

8 2 9 Death Knights: Champions of the Lich King Death knights are highly powerful, malevolent, runeblade-wielding warriors of the Scourge. The first and greatest of them was Prince Arthas.

Unlike the death knights created years earlier by the orc warlock Gul’dan, modern death knights consist of agents from all walks of life, many of whom lost their faith and pledged their souls to the Lich King in exchange for the promise of immortality. Death knights who fall in battle are soon raised again to continue in their master’s service.

In the years since Arthas shattered the Frozen Throne and merged with the Lich King, the power and fury of the death knights have only grown. Now these unrelenting crusaders of the damned eagerly await the Lich King’s command to unleash their fury on Azeroth once again. Hero Class: Death Knight Among the new features introduced in World of Warcraft: Wrath of the Lich King, one of the most exciting is the death knight, the game’s first Hero class.

These unholy warriors, mistrusted by all, wield both jagged weapons and dark runic magic to cut down their foes before calling their corpses to rise up as ghouls and return to the fight once more. In addition to iconic spells put to deadly use in the Second and Third Wars, such as Death Coil and Death and Decay, death knights draw on an array of Presence abilities. The death knight can keep one Presence active at any given time, calling upon the one that augments his or her abilities most effectively in the current situation.

The powers of a death knight are fueled by three types of runes – Blood, Frost, and Unholy – which can be customized and draw upon as needed. Spells use the runes in various combinations and proportions, making for a play style that is distinct from that of every other class.

Before you can answer the call of the dark side, you’ll need to have an existing character of level 55 or higher. This will allow you to create a single death knight, who starts out at level 55, on that character’s realm.

To learn more about the death knight Hero class, please visit: http://www.worldofwarcraft.com

10 11 Onward and Upward: Advancing to Level 80 For those fearless heroes who have faced all the dangers of Outland and lived to tell the tale, World of Warcraft: Wrath of the Lich King raises the stakes once again.

To contend with the dread minions of the Lich King, as well as the other perils that lie in wait throughout Northrend, adventurers will advance from level 70 to the new cap of 80.

Those who persevere in the face of these staggering odds will reach previously undreamt-of heights of power, wielding potent new skills, talents, and abilities far beyond the grasp of lesser adventurers. And they’ll need every bit of that prowess to overcome the challenges in store for them and claim the greatest treasures yet seen in Azeroth.

A chill wind blows, beckoning you to cross the icy seas to Northrend. Will you answer it?

New Profession: Inscription Inscription offers a brand-new way to fine-tune characters’ capabilities: directly customizing their spells and abilities. Characters with this profession can craft inscriptions, items that can be applied to a single skill to augment it. Depending on the type of inscription used, this can have a variety of effects, such as increased damage or healing, improved critical chance, and reduced casting time.

Each skill can only have one inscription at any given time, and all ranks of the skill are affected. Use of inscriptions is another way for players to customize the characters they play to fit their individual play style or the different roles that their class can fulfill in a party or raid.

To find out more about the new inscription profession and what you can do with it, please visit: http://www.worldofwarcraft.com

12 13 Explosive PvP: Siege Weapons and Destructible Buildings With skirmishes constantly underway between members of the Horde and Alliance, it was inevitable that the arms race would escalate to the next level.

When engaging in PvP (Player vs. Player) battles in World of Warcraft: Wrath of the Lich King, you’ll be able to hop into a siege weapon such as a catapult, ballista, or meat wagon, drive it wherever it’s needed, and use its incredible destructive power to reduce the enemy’s buildings to rubble.

To keep the battle raging, Northrend includes a full exterior zone, Lake Wintergrasp, devoted to large-scale PvP combat, with multiple objectives for both factions to complete. Success on the battlefield in this zone results in significant benefits for your faction, ensuring that victory will be hard-fought between the sides.

For further details relating to the exciting additions made to the PvP system in World of Warcraft, please visit: http://www.worldofwarcraft.com

And More: Barbershops, Tokens, Calendars, and Achievements Wrath of the Lich King ushers in a host of additional options and improvements to World of Warcraft.

If you’re getting tired of your look, swing by the barbershop for a new hairstyle. Get your hair spiked, try out a mullet, or just go bald–the choice is yours.

All the tokens you’ve accumulated with different groups will no longer clutter up your inventory, as they’ll now be tracked like currency on a new tab of your character sheet. You’ll even be able to flag a particular type of token as primary to make tracking your progress easier.

Planning raids, guild meetings, and other gatherings will be simpler than ever with an in-game calendar tool that tracks player-created events as well as scheduled maintenance and in-game holidays.

Finally, the deeds you accomplish within World of Warcraft will now be recorded for all to see, with the introduction of an Achievement system. Some Achievements are linked to each individual character, while others apply to the account as a whole. Nearly anything noteworthy could be recognized as an Achievement, from reaching a high level or killing particular bosses to mastering each Battleground or maxing out your professions.

For additional details about the exciting new features found in World of Warcraft: Wrath of the Lich King, please visit: http://www.worldofwarcraft.com

14 2 3 15 16 16 17 17 Animators Irena Pereira, Aimee Pi, Live Sessions and Alvaro Buendia, Scott Art Director Credits John Butkus, Carman Cheung, Kyle Radue, Dan Reed, Orchestrations produced by Campbell, Aaron Chan, Glenn Rane Jeff Gregory, Mauricio Derek Sakamoto, Pete Edo Guidotti Steven Chen, Shimon Cohen, Artists GAME DESIGN Hoffman, Mai Igarashi, Sandrene, Michael F. Main Titles James Crowson, Sofia Vale Mark Gibbons, Peter C. Lee, Blizzard Entertainment Chris Luckenbach, John Schweitzer, Craig Steele, Orchestration by Cruz, Graham Cunningham, Wei Wang Executive Producer Scharmen, Jason Zirpolo Jeremy Wood Jason Poss, Ben Dai, Zaza Essa, Hunter Producers Frank Pearce Macintosh Programming Main Titles Music Preparation Grant, Jeremy Gritton, Michael Ben Brode, Stuart Massie, Art Director Character Artists Chris Ha, Roman Kenney, Rob Barris, John Mikros, provided by Hardison, Jason Hill, Brian Justin Parker, Gloria Soto, Chris Robinson Daniel Pageau, John Stiles RPM Seattle Music Preparation Huang, Steve Hui, Tyler Hunter, Sean Wang Creative Director Hun Kevin Lee, Kevin Maginnis, Jon McConnell, John Polidora, Technical Writer Danita Ng-Poss, Jason Poss Sheng Jin, Jeramiah Johnson, Historians Theresa Wolf Guest Musicians Chung Kan, Bernie Kang, Jeffrey Sean Copeland, Evelyn Game Director Eddie Rainwater, Danny Saint-Hilaire, Robert Sevilla, Additional Art Flutes & Duduk Kember, Ren Kikuchi, Ronny Fredericksen Jeffrey Kaplan Sam Didier, Allen Dilling, Pedro Eustache Kim, Yonghyun (Eddie) Kim, Librarian Lead Designer Thomas Yip City Dungeon Sub-Leads Kevin Griffith, Trent Kaniuga, Guitars Jae Kim, Brian LaFrance, Mark Steven Park Tom Chilton Brian Morrisroe, Pior Oberson, Laurence Juber Lai, Oliver Lam, Moonsung Curator Technical Director Eric Browning, Jimmy Lo City Dungeon Artists Chris Ryder, Justin Thavirat Nychelharpa Lee, Yeon-Ho Lee, Dyllan Lu, Tim Campbell Mike Elliott Technical Director Emeritus Cajsa Ekstav David Luong, Matthew Mead, Additional Writing Production Director Steve Allen, Jeff Chang, Steve Crow, Rutherford Gong, John Cash Uilleann Pipes & Marc Messenger, Alex Murtaza, Tim Daniels J. Allen Brack Additional Programming Scottish Flute Sada Namiki, Jeremy Nelligan, Lead Animator Jeremy Graves, Kevin K. Griffith, Andrew Matthews, Michael Jeremy Chernobieff, John Eric Rigler Tuan Ngo, Jae Wook Park, DVD and VIDEO PRODUCTION Steve Aguilar Lafleur, Michael Starich Cinematic Intro Corey Pelton, Zachary Podratz, Manager Lead City Dungeon Artist McInerney, John Staats, Rhett “Stash” Torgoley Additional Production Sound Designers Reo Prendergast, Dennis Price, Joeyray Hall Wendy Vetter Shane Dabiri, Stan Wang Paul Menichini, David Farmer Dominic Qwek, Glenn Ramos, Associate Producer Lead Environment Artist Environment Artists Justin Kunz, Dion Rogers, Interns (EAD) Jarett Riva, David Savvy, Billy Jennifer Owings Gary Platner Tim Jones, Jeffrey Macalino, Cinematic Intro Music Shih, Kazuhito Shimada, Taylor Editor Staff Lead Prop Artist Gustav Schmidt Prop Artists Ryan Meier, Kester Robison, Neal Acree Smith, Peter Starostin, Geordie Terran Gregory, Tristan Pope Jason Morris Trevor Rothman, Jacob Segal, Cinematic Intro & Swainbank, Peter Swigut, Seth Art Staff Lead Technical Artist Jamie Chang, Terrie Denman, Jon Jelinek, Dan Moore, Tiffany Brian Sueyoshi Main Title Music Thompson, Chris Thunig, David Durand, Joanna Thomas Blue Mad Scientist Recorded by the Northwest Graven Tung, Mathias Cleland-Jolly Lead Level Designer Sirignano, Holly Wilson Special Effects Artist Joe Rumsey Sinfonia and Chorus, Contracted Verhasselt, Xin Wang, Production Assistants Cory Stockton by Simon James & David Sabee Kenson Yu Brandan Vanderpool, Lead Exterior Slim Ghariani Technical Artist AUDIO Cinematic Intro Audio Mixer Technical Artists Larissa Bussell Level Designers Director Tom Brewer (Sound Cove) Ben Barker, Michael Beal, Aaron Keller, Jesse McCree Brett Dixon Game Designers Russell Brower Leonard Chang, Chris Evans, PLATFORM SERVICES Lead Exterior Artist Lead Sound Designer CINEMATICS Joe Frayne, Jim Jiang, David Director Ely Cannon Craig Amai, Luis Barriga, Justin Z. Bartlett, Alexander Brian David Farr Director/Writer Keegan, Scott Lange, Hung Michael Gilmartin Lead Quest Designer Audio Producer Jeff Chamberlain Le, Dyllan Lu, Wei Qiao, Chris Producers Alex Afrasiabi Brazie, Steve Burke, Paul Cazarez, Morgan Day, Keith Landes Senior Director of Cinematics Rock, Peter Shinners, Shane Cargilo, Lead Encounter Designer Producers Matt Samia Nelson Wang Paul Sardis Scott Mercer Travis Day, Kristen DeMeza, Eric Dodds, Geoff Goodman, Dennis Crabtree, Jay Maguire, Creative Director Studio Technical Engineers Programmers Lead World Event Designer Thomas Pieracci Nick Carpenter Mike Kramer, Ramon Evan Calder, Ian Combs, Josh Dave Maldonado Kevin Jordan, Chris Kaleiki, Owen Landgren, Jonathan Sound Design Lead Producer Rodriguez, Sean Laverty Hilborn, Marius Jivan, Juno Lead Engine Programmer Jonas Laster, Joseph Lawrence Scott Abeyta Production Team Kwak, Robert Martin, Michael Patrick Doane LeCraft, Eric Maloof, Pat Nagle, Brianna Schneider, Joe Shely, Additional Sound Editing Producers Bejan Fozdar (modeling), Janet Murphy, Daniel Weltz, Lead Gameplay Programmers Jon Graves Phillip Hillenbrand, Garcia, Kim Horn (animation), Elaine Fu Yang , , Kris Zierhut Level Designers Music Angela Blake Bryan Langford (tech, Patrick Magruder Russell Brower, Derek Duke, Editor animation), Steve McIlwain PLATFORM TECHNOLOGY Lead Server Programmer David M. Adams, Sarah Boulian, James Chadwick, Victor Chong, Glenn Stafford Matthew Mead (finishing), Noel Wolfman (dev), Team Lead Bryan Gibson-Winge Voice Casting Supervisors Taka Yasuda Brian Fitzgerald Lead Tools Programmer Jonathan Dumont, Ed Hanes, Julian Morris BB Casting & Production James McCoy, Jon Lanz, Arthur (additional producer) Senior Producer Monte Krol Services Jeppe, Mike Kelleher, Fausto Interns Melissa Meyer Lead UI Programmer Programmers Russell Bernau, Brian Casting Director De Martini, Jonathan Berube, Drew Dobernecker, Producer Tom Thompson Brigitte Burdine Jared Keller, Steeg Haskell Chay Johansson, Dennis Crow, Brian Wright Senior Producers Birmingham, Jesse Blomberg, Joseph Cochran, Patrick Casting Associate Leads Joseph Magdalena Programmers Carlos Guerrero, John Lagrave, John Adair Aaron Chan, Sheng Jin Jay Baxter, Andrew Bellinger, Alex Mayberry Dawson, Jason De Arté, Alec Dun, Omar Gonzalez, Voice Direction Artists CREATIVE DEVELOPMENT Donald Grey, Huong Grey, Producers Micky Neilson Sal Arditti, Jason Barlow, Manager Nate Gross, Michael Hershberg, James Cho, Robert Foote, Scott Hartin, Kevin M. Kelly, Marko Kylmamaa, Christopher Field & Foley SFX Recording Barry Berman, Anwar Shawn Carnes Aaron Hesse, Isaac Jeon, Jason Hutchins, Jeremy Masker, Joseph Lawrence Bey-Taylor, Ricardo Biriba, Youngsik Lee, Robert Lin, Lee Sparks, Alex Tsang MacDonald, Pat MacKellar, Collin Murray, Ron Nakada, 18 19 Terence Lindsey, JC Park, Benjamin Lilley, Asher Litwin, Minaca, Albert Portillo, Tom Georges (FR), Sara Gissot (FR), Frederick Dayhee Lee Web Programmers Stephen Whiting, R. Blaine Michael V. Liu, Nicholas Louie, Ryan, William E. Smith IV Jimmie Jaimes (ES), Sanghak Support Tools Lead Jisook Baek, Gisang Gil, Whittle, John Yaney, Mitch Lowery, John Lynch, COMPATIBILITY Jeon (KR), Jung Hwan Kim (KR), Stephen Nees Kwangbum Ha, Ajin Kim Casey Yelland Jeff Manners, Roman Voce Assistant Manager Mike Euiseung Kim (KR), Anton Support Tools Programmers Support Tools Lead Artist Marotte, Sean Masterson, Ted Louie Kochergin (RU), Eunae Kong Brian Choi, Neil Chopra, Ryan Sangyong Park Ryan A. Pearson Chris McLeroy, Christopher Team Leads (KR), Byungwoo Kwon (KR), Karg, Kenneth Lim, Mark Support Tools Programmer QUALITY ASSURANCE John Mountain, Jeremy Nelson, Jason Kwan, Hector Melendres Andrey Kuzmin (RU), Minjin Muncy, Mark Nelson, Jihoon Cho Regional QA Managers Danny H. Nguyen, Tina T. Analysts Lee (KR), Pablo Lloreda (ES), David Nguyen, Teddy Pao, Frederic Baudet (EU), Jong Hyuk Nguyen, David Ortiz, Alfredo Zachary Chow, Joslyn Field, Rubén López (ES), Jaewoo Mo Sasha Sydoruk INFORMATION TECHNOLOGY Lee (KR), Mark Moser, Yvonne Padron, Matt M. Patterson, Max Matthew Panepinto, William (KR), Kai Moosmann (DE), Elena Mobile Team Senior Global Director Yu Hong Shi (CN) Peters, Amadeus Phanthanh, Roseman, Benj Sykes, Eric Ovchinnikova (RU), Heeyoung Steven Gabriel, Tony Shih, Isaac Matarasso Regional Assistant QA Brian Pierron, Robert Pionke, Szymaszek, Renato Yoon Park (KR), Kenneth Pinó (ES), Zac Pfaff Global Director Managers Daniel Polcari, Jennifer Powell, Mastering Technician Benjamin Schmidt (FR), Peter Robert Van Dusen Kelly Chun, Ivo Garcia (ES), Michael Powell, Eric Prescott, Ray Laubach Schneider (DE), Pablo Martín EUROPE ONLINE SERVICES Director Marc Ho (FR), Edward Kang, Derek Rakos, Joseph Ransom, Siota (DE), Daniil Sokolov (RU), Online Services Manager Jean-Michel Courivaud Jonathan Mankin, Nicholas Dustin Remmel, Anthony LOCALIZATION Frédéric Vasseur (FR), Christina McCombie Changuk Park Pisani, Shawn Su, Sean McCrea Reyes, Brad Rhodes, Jared Global Manager Dean Yang (CN) Producer Global IT Managers Lead QA Analyst Ritter, Rob Rivera, Cynthia Richard Mark Honeywood Rainer Mayer Weonseok Choi, Chris Fajardo, Paul Carver Robbiola, Andrew Rowe, Jacob Producers ONLINE TECHNOLOGIES Software Team Lead Chris Glover, Dustin Koupal, Assistant Lead QA Analysts Rodriguez, Andreas Rounds, Joseph Hsu, Andrew Vestal Vice President of Online Mathieu Chauvin Kangho Lee, Julien Mariani, Edgar Flores, Kurtis Paddock, Andrew Russell, Joseph Ryan, Regional Managers Technologies Programmers Hung Nguyen, Yong Yoon Rian Trost Gilbert Samuelian, David Joonho Lee (KR), Jeffery Robert Bridenbecker Anselmo Talotta, David Odiot, Information Technology QA Content Specialists Sanchez, Michael Sassone, Qixun Tang (CN) Senior Producer Fanny Hermant, Guillaume Armando Abanilla, Carol Justin Boehm, Michael Corpora, Michael Schwan Jr., Nate Regional Assistant Jason Leu Chaput, Laurent Bourcier, Alvarez, Chris Antenesse, Meghan Dawson, Benjamin Shapiro, Matthew S. Sherman, Localization Managers Producers Philippe Peeters David Ashman, Jason Avakian, Elgueta, Dan Kramer, Paul Matthew D. Sherman, Angela Tristan Lhomme (FR), Bryan Chang, Justin Goad, Web Design Team Lead Jorge Baranda, Andrew Kubit, Serban Oprescu, Art Shih, John Shin, Jeffrey Shyy, Inés Rubio (ES) Matthew Hawley, Kim Phan Bao Tran Barcinski, Karin Baxter, Charlie Peshkov, Bob Richardson, Shaun Smiley, Anthony Sierra, Regional Localization Leads Battle.net Lead Web Design Team Berman, Jeffrey Berube, Candace Thomas James Southall, Rick Spears, Alexander Ipfelkofer (DE), Matthew Versluys Christopher Deutsch, Jonathan Berube, Travis Biegun, QA Analysts Nicholas Stallings, Brandy Alexander Lyubov (RU), Battle.net Programmers Fabrice Piel, Ian Roberts, Ahren Boulanger, Forrest Don Adams, Scott Army, Stiles, Steven Swickard, Graig Julie Song (KR) Micah Caldwell, Bryan Prune Moldawan, René Bowling, Gandalf Brahm, Carl Matthew Barrett, Shawn Taylor, Eric Thibeau, Stephen Regional Localization Cleveland, Anne-Sophie Koiter, Sören Geier Brumm, Edward Bui, Robert Benson, Nick Betteker, Zach Thomas, Max Thompson, Engineers Lefebvre, Jeff Mears, Web Editorial Team Leads Bustamante, Mike Bybee, Matt Bogatz, Robert Boxeth, Brent Jonathan Throop, Enrico Christelle Bravin (FR), Irene Stefan Mohler, Brian Morin, Pierre Rosenthal, Carcel, Michael Caron, Joshua Brewington, Markus Burks, Tolentino, Dustin Trimble, Buesa (ES), Bruno Cailloux (FR), Ryan Mills, Nicholas Rivera, Yann Pallatier Caskey, Curtis Castrapel, Zach Callanan, Dimitri Del Rodney Tsing, Tom Twedell, Wonyoung Choi (KR), Anne- Andrew Spiering, Web Editorial Team Michael Chizewski, Hyungsuk Castillo, Colton Carmine, Kevin Charles Valek, Lewis Villamar, Sophie Denglos (FR), Sebastian Hanlong Wang Avril Cater, Cristina Martínez Choi, Joseph Cochran, Carter, Jack Chen, Joni Cheng, Don Vu, Kevin G. Wang, Clint Ewald (DE), Shinyong Ha (KR), Battle.net Research Manager Jiménez, Eddy Béchu, Edna Alexander Daurskikh, Ryan Joel Clift, Bret Cocking, Peter Walls, Valerie Watrous, Kevin Maria Kokova (RU), levgen Greg Ashe Weissflog, Elina Bytskevich, Dean, Nicholas Downs, Maciej Cormack, Andrew Dank, Kyle Weaver, Kyle Webb, Taylor Makarevych (RU), Maxim Mizin Battle.net Research Analysts Francisco Bolaños Santana, Drobny, Matthew Eagleson, Dates, Christopher Davila, Westfall, Jordan Womack, (RU), Carmen Priego (ES), Katja Matthew Adams, David Carey, Irina Kneller, Kelly Lopez, Inés Eberhard, Amanda Evans, Whitney Day, Chris De La Ronny Yoon Raaf (DE), Alexis Roy-Petit James Chao, Norman Harms, Philip Saloga, Romain Dijoux Stanley Fu, Arnold Fulmer, Pena, Andrew De Sousa, Lynn (FR), Leticia Sáenz (ES), Stefan Clint Rice, Matt Wheeler, Nicolas Goulard, Ryan Gunst, DeVries, Justin Dye, Foster M. TECHNICAL QUALITY Schmitt (DE), Maria Shurukhina Micah L. Wilson KOREA ONLINE SERVICES Edward Harborne, Brian Elmendorf, Garrett Elmendorf, ASSURANCE (RU), Anne Studer (FR), Andrea Web Team Leads Director Hartsell, Scott Harrison, Dwight Felix Embree, Victor Esquivias, Manager Tüger (DE), Anne Vétillard (FR), Mike Hein, Ali Vatani Jungho Kwon Harvey, Lutz Haunstein, Francis Fandino, Daniel Favela, John Herndon Gayeong Yoo (KR) Web Team Project Manager Thomas L. Hicks, Brian Hill, Tim Feldman, Duncan Field, Team Leads Regional Localization Cord Bartlett, Todd Blank, Qi Jiwoong Kim Joseph Holley, Gichang Hong, Mei Dean Francis, Casey Fulton, Rie Arai, Michael C. Chen, Test Leads Ming Chen, Jeremy Craig, Sarah Web Design Team Manager Jonathan Hosmer, Andrew Scott Gordon, Ed Hanley, Matt Coburn, Clayton Dubin, Christian Decomain, Ikhyun Kim Doebler, Randal Dumoret, David Hyojin Bae Hunt, Thomas Jauneault, Zaven Haroutunian, Jeff Hicks, Jason Messinger, Ian S. Nelson, (KR), Jin Kim (KR) Eckel, Geoff Fraizer, Vincent Web Design Team Matthew Jordan, Mourad Jason W. Hill, Nicholas Hill, Arec Nevers, Jason Weng Regional Localization Analysts Francoeur, Victor Gonzalez Jr., Woonchang Beck, Hyunsuk Kaci, Yan Kahlé, Taehee Kang, Timothy Ismay, Brandon Assistant Team Leads Hyunyoung Ahn, Cosme Alcázar Dohyeong Kim, Edward Lee, Cheong, Seonghak Jung, Rick Kennedy, Richie Kharrat, Jacobson, Xing Jin, Mark Jonathan Mason, (ES), Carlos Godó Borrás (ES), Martin Leidenfrost, Jeff Liu, Ayoung Kim, Joowan Kim, JungHoon Kim, Minhong Kim, Kamimoto, Scott Keenan, David Lorenzo Minaca Nikolay Bytskevich (RU), Ben Steve McGarrity, Chris Myles, Sangwook Kim, Seyong (Simon) Yoongjun Kim, Jaemin Ko, Sean Kerwin, Lawrence King, Aron Analysts Choi (KR), James Siqi Cui (CN), Joonho Park, Bryan Rathman, Lee, Ockkyoung Leem, Laverty, Changkoo Lee, Jay Kirkpatrick, Justin Klinchuch, Todd Attaway, Trent Cline, Victor I. Dobrotov, Ricardo Keith Rhee, Jamie Scheffler, Juyoung Oh, Minhyouk Lee, Sebastien Leterrier, Dale Charles Knief, Neal Kochhar, Alicia Kim, James Leaman, Duran (ES), Gilles Durosay (FR), Alexander Sun, Andy Tran Pack, Minseok Seo Lewis, Corey Louie, Randy Nathan LaMusga, Robert Laws, Daniel Luo, Shaina Ludwin, Arthur Flew (FR), Thomas Flöeter Billing Software Engineers Web Lead Lovin, Bryan Ludwig, Adrian Ben LeBar, Brian Lee, Han Lee, Jonathan Mason, Lorenzo (DE), Shon-Ting Fu (CN), Lætitia Chulwoong Choi, Seungki Choi Luff, Matthew McEligot, 20 20 21 Zak Meekins, Robert Meyer MARKETING COMMUNITY and eSPORTS HUMAN RESOURCES Legal Billing Leads Jr., Mike Moneymaker, Tamra Senior Vice President of Senior Manager Vice President of Global Kevin Crook (Global), Rod Erynn Caldwell, Matthew Morgan, Michael Mulen, Global Marketing Paul Della Bitta Human Resources Rigole (Global), Jane Chen Vineyard, Rory Wood Brian Murillo, Olam Ng, Neal Hubbard eSports Manager Denise Dunlap (CN), Antoine Guyard (EU), Billing Seniors Danny Nguyen, Dat Nguyen, Global Marketing Joong Kim, Ken Lau (CN) Human Resources Satoru Hamadam (EU), Fritz Marcus Bishop, J.D. Calzada, Thi Nguyen, Nicholas Noble, John Heinecke, Tomas Melian eSports Valérie Chrétien (EU), Julianna Kryman, Eddy Meng (CN), Lance Kimberlin, Tim Maggio, François Noël, Ben Orchard, Regional Marketing Joshua Owyang, Danner, Juliette Durand James Shaw, Peter Ty Evan Peterson, Christian Mike Pearce, Robert Perugini, Anne Berard, Kevin Carter, Stephen Chang (EU), Peter Guibert (EU), Reynolds, Ryan Reddick, Christopher Peters, Brice Eric Chauveau, Mark Community Manager Christopher Kopetschek (EU), GLOBAL CUSTOMER SERVICE Jason White Petibas, Fabien Poussin, Clements, Chris Davey, Daniel Chin, Ramon Hermann Marije Korver (EU), Jennifer Director Representatives Shay Pressler, Gary Reeb, Qimin Ding, Seungkyu Han, (EU), Jerry Wang (CN), Jerome Martin, Nicolette Martinez, Thor Biafore Rameses Arias, Jessica John Robertson, Paulo Santos, Marc Hutcheson, Ben Hsieh, Wu (CN), Hyejin Yum (KR) Melissa Moloney (EU), Laetitia Senior Manager, Barnhart, Anne Marie Belland, Daniel Scauzillo, Michael Donghyun Kim, Richard Kwon, Community Planchon (EU), Lisa Pozarich, North America Jon Bias, Austin Cornell, Schaefer, Henrik Schöpel, Michael Lawrence, Patrick Santiago Baranda, Jonathan Gabriel Ropers (EU), Erika Jason Stilwell Jason Crewse, Damien Edward Silveira, Mathew Lee, Cédric Maréchal, Kyungin Brown, Andre Buchmann (EU), Sayre-Smith, Michelle Secrest, International Manager Currano, Paulino Diaz, Dustin Smiley, Duffy Squier, Thierry Min, Eric Modolin, Jinho Oh, Marie Cabot (EU), Christopher Daniela Shani, Anne Stengel Michael Pierce Distefano, Austin Feeney, Sudan, Anthony Suh, Byungho Park, Stephane Carter (EU), Nicolas Guion (EU), (EU), Marianne Tierney (EU), International Support Leads Danny Flannagan, James Casey Suyeto, Alex Tan, Perroud, Amanda Wang, Andrew Hsu, José Ignacio de Sunshine Toledo Pierre Braude, Peiji Guo, Garner, Leah Garner, Denis Eric Thedaker, Stefan Maggie Xiao, Chris Zhu, Andrés (EU), Jongwon Lee Global Manager, Michael Sun, Ian Ho Genest, Mark Hamm, William Thompson, Hugh Todd, Robin Zhu (KR), Tobias Jahn (EU), Thomas Organizational Development Project Management Harber, Adam Hector, Christina Christopher Towne, Bill Tubbs, Marketing Creative Services Johnsen (EU), Chad Jones, and Training Michael Su, Brian Wright, Helbig, Michael Horning, Jacob Tim Vo, Stefan Ward, David Dave Amason, Mike Bannon, Sunna Kim (KR), Liam Knapp, Lisa Pearce Gary Young Hurst, Jami Hurst, Mathew Wareham, Maximilian Weber, Zachary Hubert, Erik Jensen, Jinkyu Ko (KR), Nicole Lorenz Organizational Development Kishimoto, Matthew Kuhn, Anthony Williams, Ty Williams, Steve Parker, Anthony Rietta, (EU), Antonio Moreno (EU), and Training TECHNICAL SUPPORT Laura Lam, Heidi Lindsey, Albert Wong, Jaime Wood, Mark Sison, Brett Wooldridge, Benedikt Oehmen (EU), Marc Julie Farbaniec, Rosie Haubner Manager Geri Kate Macalino, Xuan Mai, James Yen, Yunhwan Ahn, Ryan Caroline Wu S. Olbertz (EU), Yooseok Pan Sr. Manager, Global Staffing John Hsieh Gilbert McGuire, Aaron Orcino, Zapanta, Vanness Zhou (KR), Byunghun Park (KR), and Recruitment Assistant Manager Sheila Perez, Andrew Phaneuf, Purchasing PUBLIC RELATIONS Jean-Baptiste Pennes (EU), Leonard Grossi Jr. Kyle Williams Vernon Poling, Lance Powell, Michele Arko, Anant Singh Vice President of Global Jesse Perez, Arron Rasmussen, Recruitment Technical Support Leads Don Prentice, Megan Puertas, Public Relations Alejandro Riveiro de la Peña Kenny Carvalho, Choua Her, Adam Slack, Andreas Unger Regina Ramirez, Antonia Ryan, OPERATIONS Lisa Jensen (EU), Kester Robison, Michael Nassar, Sunshine Saint Technical Support Seniors Mark Slater, John Steinert, Guillaume Bloch (EU), Jon Director of Communication Jessica Schleder (EU), Bo Onge, Aaron Orcino, Sumer Jamal Davis, Anton Hsin, Chris Swoner, Michael Triglia, Dvorak, Emy Hetherington and Community Selmer-Hansen (EU), Danielle Ortiz, Jack Sterling, Kriste Stull, Adam Koch, Michael Nguyen, Justin Tritt, Colleen Tulley, Fabio (EU), Denise Hicks, Dagmara Julia Gastaldi (EU), Vanderlip, Micah Whipple, Asheesh Thukral Friedrich Stegmann, Ventura, Steven Walker, Ted Lebiedzinska (EU), Lara Youngmok Park (KR) Jino Yoo (KR), Seunggook Yang Mataio Wilson Wang, Joshua Wittge, Amanda Machado (EU), Brianne Managers (KR), Kevin Yu, Kenny Zigler FINANCE Representatives Wood, Steven Worcester, Messina, Mark Nash (EU), Anita Guy Cunis (EU), Shon Damron, Vice President of Global Josh Black, Jeff Boccuzzi, John Zappulla Rice, Jean-Pierre Poulain (EU), Christy “Mina” Um (KR), EVENTS Finance Nathan Brown, Jeff Carlo, Inma Utrilla (EU), Ann Ta, Carrie Zhang (CN) Elisha Cabrera, Elodie Dupuis Mark Almeida Sam Carne, David Chan, IN-GAME SUPPORT Constance Wang Public Relations & Community (EU), Laura Grant, Finance Evan Crawford, Jon Day, Senior Manager Facilities Manager of Taiwan, Hong Pauline Hammelet (EU) Andrew Amadi, Tobias Beclin Ken DePalo, Derek Duhon, Bill Galey Henry Szekely (Manager), Kong and Macau (EU), Julia Bruder (EU), Shien Claudio Gentilini, Dat Ho, Assistant Managers Timothy Hardy, Samuel Chi Liu BUSINESS DEVELOPMENT & Chang, Jiyoung Chung (KR), Katt Jean, Philip Kim, James Richard Barham, James Schrimsher, Brandon Shephard, Public Relations LICENSING Jamie Crooks, Benoit Dufour Kompare, Tom Lillehoff, Drosche, Keith Duncan, Steve Stafford Bob Colayco, Kacy Dishon, Global Director (EU), David Gee, Jaechang Mike Lim, Dan Morningstar, Keith Kanneg Management Team, Europe Eunyoung “Jessie” Kim (KR), Cory Jones Kim (KR), Kidae Kim (KR), Wissam Muhialddin, Tommy Support Leads Anne Bérard, Julia Gastaldi, Seongjung Kim (KR), Ben Licensing Sunyoung Ham (KR), Mandy Newcomer, Peter Nott, Mike Amber Bittenbender, Michael Delphine Le Corre, Fréderic Schroder (EU), Christian Vestøl Gina Pippin, Patrick Dillon, Lawton (EU), Adam Plushner, Reardon, Chuck Salzman, Burghart, Andrew Cox, Raven Menou, Jean-Michel Courivaud, (EU), Vale Yu (CN) Jason Bischoff, Ben George, Hong Sing Teh (CN), Sergio Matthew Simmons, Nick DeLara, Pat Feinauer, Cory Benoit Dufour, Cédric Maréchal, Senior Editorial Manager Elizabeth Cho Vitaliti (EU), Ian Wynne Solano, Marty Tande, Larson, Justin Liedel, Patrick Michèle Bérot, Anne-Sophie Gil Shif Business Development Administration Daniel Watson Lorenz, Marcus Maczynski, Buiret Editorial Assistant Steven Price, Sarah Tucker, Heather Foreman, Carlos Matthew Martin, Makenna Managing Director, Korea Gareth Hughes Marc Dion, Paul Dowling, Lucero, Ryan Schenk, BILLING and ACCOUNT Mills, Julio Miranda, Craig Pratt, Jungwon Hahn Audrey Vicenzi (EU) Melinda Williams SERVICES Nicholas Ray, Kyle Riseling, Managing Director, Greater Manager Dean Shelden, Jason Throop, China LEGAL Charlie Areson Ryan Treadwell, Miles Trumble, Michael Fong General Counsel Assistant Manager Alyson Turner Managing Director, Taiwan Eric Roeder Alan Marti Support Seniors Wayne Lee Spencer Aitken, Michael

22 22 23 23 Alcorn, Fred Benson, Justin Alan Carr, Daniel Carroll, Sam Holder, Sara Holliday, Joshua Proffitt, Sean Quinlan, Assistant Manager Comb, Barry Connell, Mario Chesser, Damien Chow, Jim Chan, Michael Chauvet, David Hoppe, John Hosemann, Olivia Quintanilla, Joseph Ryan Quinn De Rienzo, Michael Graham, Andrew Clisson, Randy Brandon Christenson, Jeremiah Travis Howsman, Sam Hunt, Ragsdale, Jesse Ramazani, QC Lead Kenneth Graulund, Michael Coffman, Angelo Concepcion, Clark, Stephen Clarkson, Nicholas Hunter, Craig Hyatt, Ignacio Ramirez, Henry Aaron Bamblett Pinder, Andrew Robson, Jason Copeland, Hunter Curren, Jeff Clausen, Angela Cleere, Shaun Ingram, Elizabeth Ramos, Brandon I Ramsey, QC Training Lead Richard Segers, Oyvind Joe Currivan, Justin Davey, Duncan Coe, Michelle Coltrin, Jackson, Ruben Jasso, Patricia Christiaan Rascon, Kristina Richard Eggleston Sorensen, Jenifer Winters, Eric Davis, Aaron Denton, Ernest Completo, Alexander Jennings, Barbara Johnson, Rathburn, Rafael Raudry, Tyler QC Seniors Hernan Gonzalez, Alexander Peter Drummond, Patrick Coons, Ethan Copeland, Ian Nathan Johnson, Stephanie Raygoza, Andrew Rexroth, Kara Amendola, Dustin Mochi, Eric De Freslon, François Evans, Richard Evans, Thomas Crawford, Tyler Crawford, Jerod Johnson, Ian Jolly, Devin Julia, Brad Rhodes, John Richardson, Bosteder, Scott Busbea, Medaerts, Vincent Moitrot, Farrell, Adam Ferguson, Patrick Crespin, Nathan Crislip, Chris Scott Kane, Daniel Kanneg, Joshua Riggs, Preston Roberts, Jeremy Chasey, Tom Edwards, Aymeric Pentecouteau, Fitzgerald, Theodore Gegoux, Crowson, Brandon Crumpler, David Keel, Matt Kenemore, Stephen Robinson, Dustin Lyndsi Revis Alexis Terrasse, Julien Vale, Andrew Glaser, Luis Gomez, Hunter Curren, Laura Currie, Dylan Kho, Grace Kim, Lily Kim, Rockers, Jacob Rodriguez, John Representatives Ian Polianskii Aaron Green, Jacob Hofeldt, Chris Curtis, Chris Cynar, Kevin Michelle Kolano, Ruth Kolbeck, Rodriguez, Kenneth Rogers, Amit Bader, Bonnye Bauerle, Peter Hsu, Adam Hughes, Daniels, Keven Dannenbring, Markus Kraus, Stephanie Derek Ronzo, Jordan Rosales, Ryan Belanger, Matt Burns, BILLING Calleah Kaiser, Michael Kanneg, Will Darce, Allen Dauphin, Krutsick, Erica Kuschel, Shaun Derek Rosenberg, Shoshanna Adrian Butts, Jhazmin Carnes, Billing Lead Robert Kezar, Dylan Kho, Scott Gary Davis, Joshua Davis, Kevin Kuschel, Jason Kwon, Judson Rubin, Patrick Rusche, Jodie Chris Cavallo, Blake Chafin, Johnny Ahlgren Koller, Antonio Kontokanis, Davis, Wesley Day, Neil de Ladd, Jeremy Lambertson, Rutherford, Brendan Ryan, Brandy Corbin, Peter DeSalvo, Billing Seniors Alex Koreneff, Stephanie Soto, Brian Deering, Sebastian Kelly Lanahan, John Lanier, Michael Sacco, Mitchell Leann Evans, Tim Evans, Alexander Berghoff, Krutsick, David LaVallee, Delascurain, Ben Dickey, John Paul Lara, David LaRocca, Saenz, Sean Salazar, Jason Manuel Gonzales, Keith Hall, Sanja Peric, Ana Manso, Jim Leggat, Brian Libby, Jeff Diers II, Richard Dievendorff, Amber Larson, Robert Laws, Sampankarnpanich, William Jacqueline Harrison, Heather Matteo Spataro, Neil Whelan, Luckman, Shannon McCartney, Brandon DiMaggio, Michael Ben Lebar, Guillermo Ledesma, Sanders, Garett Savard, Holloway, Kelli Johnson, Kevin Gregoire Bonnafoux Sean O’Neil, Sam Park, Harold Dinger, Kendall Dodd, Gene Jeffrey Leonhardt, Davis Lidiak, Jared Schiller, Justin Shade, Johnson, Gavin Jurgen-Fyhrie, Representatives Pendery, Michael Pereira, Dodge, Raymond Donaldson, David Lim, Jeffrey Lim, Erik Brandon Shelton, Chase Neal Kochhar, Darlene Kolano, Franck Alshut, Tim Denke, Sergio Porres, Evan Powers, Forrest Dorsey, John Downing, Lindberg, Justin Liquorman, Sherman, Timothy Shroat, Seth Lindner, Jon Loeffler, Carolin Dittman, Christian Bruce Prescott, Johnathan Camille DuBose, Landry Dugan, James Logan, Thomas Long, Wayne Skarboszewski, Woody Michael Lukenbill, Matthew Eberhardt, Frances Fobke, Raynor, Richard Romasanta, Reagan Duggan, Oana Luke Lovett, Matthew Lucero, Skiba, Anthony Snow, Brian McKee, Chung Ng, Shawn No, Waldemar Fritz, Bandar Joshua Ruch, William Shepard, Dumitrache, Daniel Dylla, Adam Jeanna Lundgren, Robert Snyder, Shant Soghomonian, Ari Nur, Bryan Nystul, Chelsea Garski, Alexander Gut, Frank Darryll Silva, Michael Srithapin, Ebmeier, German Echeverria, Lundgren, Travis Mansbridge, Robert Spann, Matthew Olson, Lauren Ortiz, Matthew Heling, Brenika Janiszewski, Erik Tabor, David Tamayo, Ken Andrew Eddy, Jonathan Estes, Jeremy Marshall, Jorge Mata, Spence, Ian Stamatedes, John Rader, Jessica Ramirez, Victoria Markus Kaldenbach, Konrad Tan, Duane Than, Aaron Uesugi, Page Evans, Michael Guy David Maxwell, Patricia May, Stapleton, Chad Starkey, Ryan Kirchgassner, Jens Kirchhoff, Rayno, David Richards, Mary Christian Konigstein, Sascha Nicholas Vineyard, Robert Ferguson, Joy Fields, Kristin Walter Mazza, Robert McBride, Steinhoff, Jared Stepp, Evan Sides, Nicholas Smith, Pete Webb, Keith Willingham, Matt Finnsson, Jens Fischer, David Timothy McBride, Daniel Stoudenmire, Matt Stratford, Leopold, André Linnemann, Staley, Melissa Ullrich, Dustin Maria Loy, Geir Mjosund, Worcester, Aaron Yasukochi, Fisher, Matt Fitzgerald, Peter McClellan, Robert McCollum, Dallas Stringham, Timothy Tash, Vail, Tanya Wall, Randall Ward, James Young Fivelstad, Tom Flint, Casey Luke McCorkle, Max McDuffee- Victoria Thacker, Deana Thiem, Francesco Reinboldt, Volker Thomas Watson, Nathan Wee, Representatives Foreman, Ryan Foreman, Smith, Shannon Meadors, Jason Thomas, Josh Thornton, Stabler, Stephan Wolf, Judith Tyler Agee, Spencer Aitken, Wesley Foults, Ryan Fowler, Ronda Melendez, Nicholas Cliff Threadgold, Jonathan Benjamin Williams Zachariae, Sandra Milena Lee Ake, Stephen Alvarado, Nick Frame, Anthony Franey, Mennen, George Merrill, Keith Throop, Chance Tijerina, Jason Alarcon Ruiz, Julia Bedell, Tina Juan Alvarez, Neil Anderson, Gerald Freeman, Christopher Meves, Doug Miller, James Torres, Jenny Towner, Antoine EUROPE CUSTOMER SERVICE Crook, Noemi Cugudda, Julie Steven Apodaca, Michael Frew, Matthew Frisch, Cynthia Mills, Tony Misgen, Adam Traylor, Michael Trotzuk, Director Foster, Laura Godfrey, Nicolas Archuleta, Ramiro Ascencio, Frushon, Christopher Fulgham, Moghaddassi, Mickey Molad, Jimmy Truong, Thomas Van Frederic Menou Harding, Kathryn Hyder, Joanne Michael Aversa, Sean Baade, Alfred Gabriele, Andrew Lloyd Moore, Marcos Morin, Scyoc, Alex Van Winkle, Kevin Technical and Billing Ingham, Matthijs Jansen, Laila George Backus, Gregory Bahl, Galipeau, Justin Gann, Jerardo Michael Mumford, Shawn Vanderlaan, Richard Varga, Support Manager Mnad, Christopher Purvis, Christopher Bailey, Andrew Garcia, Chris Garrett, Joseph Munro, Krystine Munshower, Christopher Veazey, Devin Marie-Hélène Atienz Thomas Schoeneburg, Sanjay Balch, Jennifer Balch, David Garrett, Aaron Gayet, Andrew Mike Munson, Kirsten Vink, Tim Voris, Jeffrey Walent, Ireland Site Manager Shinh, Charles Smith, Kurt Barney, Eric Baskin, Danai Getting, Nik Gianozakos, Jesse Murchison, Julian Murray, Keri Waller, AC Ward, David Robert Ashby Smith, Vinh Tran, Maria Victoria, Bastin, Ron Beaty, Jerimiah Gibbons, Casey Glenn, Levi Steven Nabours, Daniel Nagel, Warner, Robert Warner, Nicole Coordinator Martin Briasco, Francisco Bell, Robert Belleville, Michael Godwin, Jeffrey Gondeck, Patrick Nagel, Ramon Navarro, Watkins, Devin Webster, Lucas Marlène Cervantes Sanchez Campos, Pierre Marc Belrose, Kenneth Benedict, Thomas Goodwin, Chris Seth Nesenholtz, Michael Welch, Chris Whitaker, Steven Back Office Manager Arnaud, Olivier Grassini, Timur Knute Berger, Michael Bernal, Gorman, Darleen Gotay, Nichols, Russel Nilsson, Vicky Whitaker, Tracy Whitehead, Ernst ten Bosch Kocaurlu, Ludivine Le Rouge, Documentation Team Christophe Monteiro, David Bradley Edmund Bernhard, Desmond Gregory, Cody Nott, Audra Oberloh, Edward Daniel Wiley, Joseph Willett, Remy Zephir, Hadrien Rudich, Josh Berryman, Nicholas Griffith, Kimberly Grimes, Olivieri, Daniel Ortega, Aaron Aaron Williams-Mayer, John Serge Olivier, Michael Stum, Martin Tegner Arnaud Schwarz, Ismaël Bialostosky, Beau Billingsley, Alexander Gustafson, Anthony Ortiz-Clay, Kyle Otsu, Zachariah Wisnewski, Neal Wojahn, James Villeger, Romain Mardot Michael Billman, Dana Bishop, Gutierrez, Daniel Hackel, Owens, Adem Ozkum, Irene Wong, Adam Wright, Justin TECHNICAL SUPPORT Howard Bishop, Aaron Bothne, Nick Hamm, Daniel Hammer, Pacheco, Andrew Palan, John Yandell, Nicole Yandell, Eric ACCOUNT SERVICES Ben Bowers, Keaton Bracy, Gregory Hansen, Richard Patenaude, Ian Patterson, Yasukochi, Mary Yellott, Kea Techical Support Lead Cedryck Poitelon Account Services Lead Keith Breach, Crystal Breaux, Hardy, Brian Hartsell, Allison Ryan Peach, Aaron Pemberton, Yonni, Amber Young, James Thomas Lenglet Daniel Brennecke, Jonathan Harvey, Brandon Harvey, Benny Rachel Perey, Steven Pereyda, Young, Kacey Yucikas, David Technical Support Seniors Account Services Seniors Brockell, Deborah Brooks, Haryadi, Kyle Hawkins, Shaun Erik Perez, Jacob Perez, Jesse Zemek, Adam Zweig Claus Schumacher, Aidan Paul Oltmanns, Marios Aziz, Christa Buckentin, Stephen Hawkins, Christopher Heidick, Perez, Kristen Pettey, Terry McLoughlin, Alexandre Vallee Carine Fiorani, Guillaume Buitron, Brian Bula, Dave Byer, Thomas Hendricks, Robert Phelps, Brian Pierron, Anthony QUALITY CONTROL Representatives Richard, Britta Riess David Byl, Amanda Canfield, Henson, Sara Hernandez-Land, Piperato, Kaleb Placek, Manager Christoph Grix, Mark Klang, Kyle Cannon, Trevor Cantrell- Jameson Hodge, Josh Portillo, Shaun Potts, Chris Joshua Horst Lars Kuhne, Holger Speckter, Paulson, Daniel Carpenter, Chad Hodgson, Robert Hoff, Presnall, Timothy Preston, Ryan Campbell, Alisdair 24 24 25 25 IN-GAME SUPPORT Dekoepper, Christian Döbel, Patrick Pulfer, Michael Radnitz, Kristian Koivisto Kokko, Adam Lloyd, Richard Bennett, FRENCH Managers Martin Doll, Dennis Drabinski, Daniel Radschun, Fabian Rauch, Johan Kooijman, Maarten Henry Davis, Henrik Eriksson, Karim Adala, Olivier Mouvet, Rinaldo Andreolli, Emmanuel Stefan Duffner-Hansmann, Sandra Raum, Alexander Alexand Kuijpers, Martin David Hollingbery, Robert Magalie Blaizot, Mickaël Bohin, Obert, Christian Scharling Alexander Düsseldorf, Redeker, Steffen Reinke, Langsted, Pelle Lingsell, Bruno Holloway, David Horrocks, Aurélien Bovis, Soufyane Leads JanKonrad Ebermann, Björn Gerd Ridder, Christian Riegger, Loncke, Jonathan Lydall, Matthew Jones, Adam Morris, Brahimi, Juan Caria, Thomas Erin Johanson, Gaetan Martens, Ebner, Stephan Einecke, Henning Roese, Frank Roesel, Konstantinos Markogiannakis, Gareth Roberts, Diogo Silva, Chabrier, Cédric Coret, Ugo Frank Keienburg, Philip Thiede, Thomas-Christian Endres, Andreas Rohr, Frank Rolle, Nico Robert Mathews, Christopher Richard Nicholls, Nicolaj Croci, Alexandre Duckman Sophie Bellegarde, Cedric Jens Fehr, Jörg Franck, Kai Roos, Sebastian Roth, Wolfram Mathieson, Christopher Adriansen, Richard Bartram, Lebrun, Gilles Durosay, Gallins, Peter Rothlisberger, Frankenberg, Martin Franz, Eva- Sack, Carsten Schedding, McHale, Richard McKeon, Nicola Booyens, Jennifer Brett, Céline Guise, Guillaume Jegu, Linus Fink, Jason Adams, Maria Fritsche, Jens Fünfkirchler, Esther Scheeren, Christian Carl McNeill, Edward Ian Coleman, Paul Cox, Philip Pascaline Jibert, Frédéric Hansjörg Brandt, Clemens Mathias Gabel, Krystian Schilling, David Schlamp, Andre McDonald, Douglas Midgley, Doogan, Soren Kirkager, Mark Kubiakowski, Mathieu Laugle, Krainer, Mikhail Shiryaev Gawron, Silvio Geisenhainer, Schlegelmilch, Christopher Stefan Modh, Oliver Moore, Stanners, Wayne Armstrong, Mathieu Laurent, Rémi Le Seniors Sonja Göden, Marco Golüke, Schmale, Dirk Schmid, Torsten Olivier Mouvet, Graham Victoria Bennett-Keenan, Thery, Bastien Lebourg, Xavier Kasper Giehm, Kim Jensen, Christopher Göttfert, Lorenz Schmidt, Sascha Schneider, Murphy, Matthew Neumann, Lukasz Bialk, Andrea Birkhahn, Lepage, Julien Litrico, Christel Neal Kingston, Jean-Christophe Graf, Robin Graf, Markus Graffe, Marcus Schoeberl, Fabian Katharina Nord, Olli Oja, Victor Borjesson, Sarah Brady, Malbrancq, Olivier Martel, Bouchet, Ronnie Hansson, Frerk Güntzler, Steffen Gutzeit, Schrader, Frank Schulze, Simon Parment, Steven Paton, Jason Devine, Ilona Dolejsi, Jessica Milleville, Bonna Gurpreet Wahla, Alexander Andrew Gordon Haefs, Tobias Christopher Simonis, Victoria Michael Arleth Pedersen, Gareth Donaghey, Ben Hellis, Mom, Pierre Nicolas Moreau, Bradburn, Fredrik Svantes, Rob Hänseler, Patrick Happel, Spanier, Andreas Stiebert, George Penman, Graeme Guus Hoogendoorn, Daniel Sébastien Musquin, Mathieu Kuczynski, Steven Dwyer, Ben Marc Hartmann, Alexander Patric Stolpe, Artur Strak, Rafferty, David Ribeiro, Johnson, Istvan Kakasi, Anton Orjebin, Antoine Pezzo, Noskeau, Sylvan Lynn, Cristiano Haselbacherm, Marcel Haug, David Strammerjohann, Jonathan Robinson, Henrique Karanov, Philip Kerins, Mariusz Jean-Louis Phan Tran, Julien Pereira, Huw Gower, Paul Roman Häusler, Sandra Heide, Jochen Stutzkeitz, Sascha Rodrigues, Henning Roest, Leszczynski, Sean Lyons, Pillay, Josfred Poinsot, Philippe Horrel, Thomas Hemingway, Christian Heidrich, Eugen Szopko, Janina Taab, Doris Sanu Satheesababu, Wouter Martin Machovec, David Prince, Nicolas Pruvost, Iwan De Kleine, Sverre Heller, Johannes Hilgert, Tatzgern, Christian Traute, Schrijnemakers, Siri Ellefsen Malach, David McGrath, Sébastien Pusset, Berenger Rasmussen, Emma Lorking, Nicolas Hodapp, Michael Marco Vogt, Marion Wacker, Selvnes, Craig Shrewsbury, Alan McNevin, Alastair Morris, Queune, Sandra Ragot, Cédrik Thommy Jerneskorg, Alexander Hoffmann, Julia Hopf, Dennis Benny Waldenmaier, Marion Kenneth Standbridge, Stephen Kevin O’Brien, Paul O’Neill, Razafimamantsoa, Richard Becker, Lucas Christophe, Silvio Horn, Martin Jagla, Jan Michael Weißenborn, Olaf Wendorff, Stanley, Alexander Lione Conor O’Shea, Pierre Passet, Robinson, Aliocha Segard, Clausen, Dennis Czybulka, Jahnke, Markus Jorissen, Sven Sandra Wernicke, Peter Wetzel, Stark, Patrik Svantes, Mads Michael Pepper, Austin Purcell, Audrey Selnet, Genséric Göran Gauruder, Florian Mentl, Jost, Marc Jung, Matthias Dennis Wollmann, Hagen Taanquist, Stephen Tadman, Sebastian Ranta, Wesley Sohier, Isabelle Soupault, Alexander Otto, Elisabeth Kiesel, Markus Kintrup, Sören Zawany, Steffen Zietz, Thomas Jason Teixeira Babo, Joseph Smith, Amy Taylor, Wendy Frédéric Tabard, François Trani, Astl, Henning Kaiser, Mirko Klein, Harald Kneissl, Matthias Zimmer, Christian Zirpner Toaff, Oskari Turkia, Craig Yang, Pawel Zukowski, Adam Cyndie Varin, Audrey Wozniak, Bayer, Florian Bläsche, Lars Koch, Sonja Köck, Sebastian ENGLISH Turner, Christopher Twite, Liam Lee, John Warwicker, Jeffrey Romain Wuillaume, Vincent Weiler, Thomas Röthemeyer, Kolodzik, Viktor König, Albert Krister Aavikko, Aleski Andrew Tye, Anders Valum, Bridges, Christian Arvidsson, Zaccheo, Julien Benatar, Heidi Wanner, Mario Berndt, Konrad, Stefan Krannich, Max Airaksinen, Per Antonsson, Marijke Vanhees, Martin Kim Frandsen, Andrew Romain Joffre, Erwan Bargain, Falk Schwiefert, Sascha Kreisel, Christian Kröger, Nina Roland Ayliffe, Sjir Bagmeijer, Gunderse Vea, Leo Wakelin, Meaney, Cian Yates, Stephen Lucien Bui, Maxime Berjot, Giese, Markus Schill, Robin Kroner, Sven Kruse, Thomas David Baines, Alex Bebbington, Gijs Johan Maur Waverijn, O’Donnell, Peter Hadaszi, Vincent Mesnard, Philippe Höse, Navid Akbari, Andreas Küppers, Matthias Labitzke, Kevin Blanche, Robert Bland, Ben Werbner, Andrew John Rachel James, Cheryl Hoggins, Motheron, Maxime Ledonge, Liebau, Kim Chaing, Gaël Rene Langhans, Gordon Lathan, Nick Blokker, Thomas Boertien, Whitmarsh, James Whittall, Peter McDonald, David Louis Vincent, Grégory Garcia, Company, Vincent Kaufmann, Tim Laufenberg, Johannes Sigurd Bengtson Borge, Klaus Wichmand, Christopher Rowell, Barry Hayles, Robin Brice Russeil, Stéphane Elodie Choliere, Sebastien Läuffer, Martin Leipold, Wilko Khristopher Boulton, Mei Frank Woodcock, Monty Yeates, Blackborow, Ben Haywood, Lam, Umberto Lopes, Hoareau, Serge Pincon, Nicolas Lennartz, Torsten Lill, Björn Buckle, David Burlinson, Allan Emma Stott, Leonie McKewan, Cornelia Nolte, Stefan Mark, Robin Berquet, Guillaume Passemard, Frédéric Rochet, Löhrer, Oliver Lötscher, Michael Campbell, David Chadwick, Jonathan Horrocks, Michael Oliver Lockyer, Sandor Lachambre, Blandine Pronost, Miguel Izquierdo, Sergi Lueth, Mike Lütjens, Marc Martin Anthony Colling, Jason Lenton, Mark Furniss, Craig Dobsa, Denis Walsh, Marianne Pilote, Jaoued Karim, Berjano, Isidro Tellez Luttecke, Sebastian Magnus, Courtney, Robert Dale, Patrick Bland, Jay Xealous, Andrew Brendan Cavanagh Jeremy Jacquemin, François Gaetan Mahon, Marco Manig, Deschamps, Barry Downs, Priestnall, Colin McShane, SPANISH Pinturault, Yoann Gonedec, Representatives Bernhard Mann, Stephan Patrick Dunford, Barry Ellis, Michael Seppala, Daniel Alvaro Aguilar Tormo, Ricardo Céline Choliere GERMAN Marek, Thomas Marquardt, Keith Ennis, Christopher Mooney, Victor Sefastsson, Aranguren Gassis, David Marco Alemanno, Stefan Bahr, Steve Martens, Thomas Marx, Fawcett, Paul Finn, Doug Marc Behar, Dean Lillywhite, Church Rodriguez, Juan José QUALITY CONTROL Björn Bartholome, Gregor Beck, Nils Matern, Paul Mazu, Kathrin Fitchett, Jamie Alexander Nils Odlund, John Petersen, De La Torre, Miguel Garcia QC Lead Sebastian Beer, Julius Beiner, McCain, Christian Meinert, Foreman, Wayne Freer, Jay Kevin O’Regan, Martin Gomez, Angel Martin Ayuso, Stefan Mai Jens Bekemeier, Benjamin Florian Meister, Julia Mertens, Greenham, Christian Guest, Mason, Kenneth Mellamphy, Inigo Moleres Apilluelo, Pedro QC Seniors Berghäuser, Christian Berwind, Patrick Metzger, Caspar Michel, Paul Halliwell, Sanna Hanskala, Alanna Quigley, Gareth Barry, Moreno Garcia, Raul Romero Antonio Achuccaro, Andrea Michael Blumenthal, Stefan Stefan Mond, Frank Müller, Henrik Hedstrom, Kjell Arvid Jonathan Douglas, Daniel Fuentes, Isaac Sanchez, Maria Della Noce, Patrick Knoll Böhme, Patrick Bohrer, Dirk Moritz Müller, David Navarro, Helgeneseth, Robin High, Ryan, Emil Jannesson, Jonathan Dolors Sanchez Carnice, Representatives Bömelburg, Bianca Braun, Filip Nogowski, Cornelia Nolte, Iqbal Hussain, Lars Peter Hall, Nicola Creedon, Cian Yolanda Serrano Llamas, Anna Marco Baier, Heiko Daniel Brockdorff, Daniel Sebastian Oldenettel, Sebastian Lohm Jensen, Craig Andrew Creed-Healy, Keith Barron, Sort Gonzalez, Marc Tormo Dieregsweiler, Lena Bromand, Anton Brumme, Oliva, Mathias Ortner, Björn Jobling, Robin Johansson, Aled Robert Allan, Nils Berggren, Carulla, Enrique Gonzales de Drevermann, Stefan Frei, Matthias Butter, Mads Carstens, Passow, Raik Patze, Mathias Jones, Devon Robert Kelly, Keith Boardman, Stephan Vallejo, Jose Javier Suarez Christoph Gembe, Bernd Stefan Christ, Martin Dammers, Pelz, Stefan-Marcus Peter, Mike Claude Keogh, Michael Khoo, Cosgrove, Des Gordon, Kieran Perdomo, Diego Valero Suarez Gottsmann, Oliver Kurth, Oliver Danckers, Patrick Piepenstock, Harald Prem, Alexander James Klontzas, Hayes, Michael Heffernan, Oliver Lorek, Philippe Miguet,

26 26 27 27 Sebastian Mottschall, Michael TECHNICAL SUPPORT Youngki Kim, Changhyun An, Thanks To: Anna Hartwell Bob and Linda Dixon Pauli, Michael Pietrucha, Manager Sukil Jo, Kyueun Lee, Eunkyung Jehovah-Jirah Lydia Barriga Karlee & Paige Chadwick Christoph Thann, Ashok Jaeyang Kwak Jang, Jeongho Kook, Kyungmin Colossians 3:17 Agapito Barriga You’ve blessed me more Viswanathan, Carl Bone, Technical Support Seniors Lee, Youngjin Park, Deokhoi Mary Massie John and Jennifer Vestal Then you could ever know! Miguel Budesca Dykes, Sungjoon Lee Kim, Chulho Chang, Sooil Kim, Sun Bee Knee Charles Vestal Aimee, Eli, and Ringo Jonathan Hankey, Dean Jones, Representatives Namsuk Kim, Sowon Lee, KPNS Asobi Seksu Thanks to my family Jihène Khessouma, Benjamin Seungho Kim, Yunbai Kim, Sungpyo Hong, Junghyun Lee, Kevin Baik Chooooooooooona Minu, the cuddle bug~ Abra, Grant, Madison, Klinkhamer, Fredrik Kurki, Hyungjun Kim, Joohong Pan, Sujhon Jhong, Jihye Lee, Sungju Eric Fredericksen Fiji Bottled Water Wednesday Alexander McHugh, Bo Jaeyong Choi Yu, Doyeon Kim, Jaehui Kim, Gretchen Short The Graves family My Wife Claudia Mejdahl, Alexander Ion Naya Kyungtae Myung, Hyunbum Tiffany Neilson The DeMeza family My Daughter Alanna Sanchez, Andrea Opimitti, John BILLING and ACCOUNT Lim, Hyeyoung Jung, Boram Tatiana Neilson Vic and his pigs My Son Carlos Pombo, Hansa Sawami, Allan SERVICES Lee, Dohyun Lee, Insik Lee, Ultra Bad Dudes Mountain Dew Ferre Akbarpour Stellakis, Stuart White, Cristian Manager Hyosung Kim, Doohyun Sprocket lovers everywhere Wild Goose Afrasiabi Family Martin Nieto, Rémi Aumeunier, Yoonhee Kim Bae, Jaeeun Lee, Hosang Yu, Our great AddOn community Pandora Radio Akbarpour Family Elodie Bastide, Jean Christophe Billing Leads Jisub Han, Jongwon Park, Madison and my family The Lemur of Shame Mindy and Georgie =) Berger, Thibaud Bertin, Laurent Kyungmee Kim, Jihyun Song, Moonyoung Baik, Soohye To Mehley, Abraham & my Mom, Dad and Lil’ Sis Danny Mandel <3 Cuvier, Cédric David, Pietro Jiyoung Kim Lee, Kihoon Yang, Jaegoo wife Grace and my entire Ann and Kaylie Layla Tilly Darian & Jack Gobbato, Pascale Roncin, Billing Seniors Moon, Jungyi Roh, Sojung Lee, Bielski & Baxter clan Audra Rice RBRBRBRBRBRBRBRBRBRBB!! Bartosz Posluszny, James Eunbom Park, Sehwa An, Seunghyuk Lee, Chungseok My incredible wife, Kim Jordan Thomas My amazing wife, Brooke O’Connor, Andrew Naudi, Jinsu Lee Han, Youngnan Park, Yongteak My parents, I miss you dad Marke Pedersen My family Wouter Van Der Veen Representatives Im, Hyekyung Lee, Kyoungjoon Angelista Dawn Radue …and my dog, JJ AA Agents Jihye Yun, Kyunghwa Yu, Kim, Minkyu Park, Minkyung Colin, Emi, Kitz & Bunnie Jennifer McCree My incredible wife, Anne Bargemann, Michael Jungran Lee, Min Yang, Cho, Jimin Kwon, Hwajun Song, The Kaplan family Jane and Kate Teresa L. S. Bernau Broek, Raul Burgos Mayer, Dongho Chang, Jina Baek, Kwansoon Hwang, Yangrae Stefanie Rainwater Curry House Pins Fall Down Robert Busch, Tobias Franke, Cholong Han, Hyoju Gou, Kim, Yoora Oh Sydney Rainwater Noto Best gf ever, my Doris Anselm Hempel, Georg Yunho Bae Ryan Rainwater Cory and Yvonne A.W.W Hirschauer, Mario Janus, Malte QUALITY CONTROL Jessica and Lily-Rainbow Neil, Mildred, Mia & Doc Holly: I love you! Maehlmann, Marcus Ryndycz, IN-GAME SUPPORT Lead Ryan Strickland Will & Laura: Thx for Soup Matt, DaveM, John, Mark Andre Schickhoff, Michael Manager Yongjo Choi Marc Vitagliano Brynda, Seamus & Tungsten Brad, DaveJ, Jim, Steve Schneider, Christian Sperber, Beom Choi Training Lead Brack Dad - I can’t thank De Arte for their support Gale and Ilene Gregory Lukas Wozniak, Neil Banks, Support Leads Jaehong “Big J” Jeong you enough for your HanSolo for shooting first Bruce Ferriz (Animator) Ben Corbey, Tom Ellis, Eirik Wonjong Lee, Young Training Seniors council and guidance. Nicole Bartlett Lan-Fang Chang (Evilchoco) Fjeldal, Stephen Grantham, Namgoong, Jinman Park, Keunjeong You, Hyeyoung Brack Bro - You are always Kisu Kang Gary, Trudy, Dan, Dom, Robert Groeneveld, Amanda Jungwoo Kim, Hyunsin Park, Jinsun Park there for me in ways you Mish Mish (pre-Maginnis) Pops & Irene Sparks Kate Harris, Lucy Hindson, “Durty” Lim Representatives will never know. Oso “The Crunch Dog” Jean and George Matthews Ruben Holen, Jon Kenny, Support Seniors Sumi Jeong, Chuljo Yun, Thanks for putting up Inventor of the audiobook Kacy <3 Douglas Liljekvist, Niklas Joonbin Lee, Seonmean Kim, Inchaul Bae, Wonjang Cho, with all the crunch time, Mugen, Logan, and Mochi Goat Hill Lingsell, Hannah McArthur, Changhoon Lee, Jaewon Lim, Mihyun Kim, Yunsil Choi, Mumper! Savor <3 Sai Adam & Michelle Hossack Lee Middleton, Vincent Hyojin Kim, Jungjun Lee, Hana Lee, Myeonghun Choi Thanks Pooka! Mommy and Daddy Denman Matt “Pooky” Chaput Moulin, Barry Murphy, Minh Jaiki Song, Jungmin Song, Be Patient John Coppersmith Buhpee, I love you <3 Monika “Momo” Burman Nhat Nguyen, Goran Parnen, Byungkwan Chung, Aungoun President & CEO of Blizzard Mark Levin Erica Burke To my Fiancée Michelle, David Potter, Tommy Sabri, Lee, Sungho Eom, Jaekwang Entertainment Chad Verrall Don Shelkey And my mother and father Andy Salwey, Patrick André Han, Kyunghyo Kim, Eunjung Mike Morhaime To my parents, Jay & Shu My wife Paula Thanks for being there Seidler, Stian Skjondal, Lee, Jaehyun Ahn, Chief Operating Officer My sisters, Peg & Melissa and my daughters Frances Lin and family Sebastiaan Van Doornspeek, Wonjae Jeong Paul Sams Doobie, the best dog ever Jasmine & Stacey Clark, Lois, and Buttercup Ryan Vowler, Thomas Representatives Executive Vice President, Rita Wang Samantha LeCraft Manchester United F.C. Chartrain, Lucia Suarez Porta, Yoojin Yang, Jiyoun Lee, Woonki Game Design Randy & Marlene Sakamoto The Sellers Family I want to thank my family Arnaud Ameele, William Cho, Geobo Shim, Sookhee Heidi & our families, God Bova the Spartan Warlord and my boyfriend Genesis Bezou, Jean-Claude Cipriani, Bae, Jinsuk Park, Myoungjin Vice President & Executive Irvine 4th Ward, BYU, LCAD Katrina Spoor, in aeternum for always supporting me Denis Courtin, John Harry Kim, Eunsun Hong, Bora Park, Managing Director, McClellan’s, Critchfield’s Elysabethe Greyrose, Hi Mom Melissa Maloof De Lara, Sylvain Enjalbert, Suhyun Kim, Bogyu Kim, International Operations Mindi Foote Ikriti, Sorata, and TAF Lisa Ortega for listening Céline Etcheberry, Antoine Seunghoon Baeg, Woosung Michael Ryder The Foote Clan Giulia Lawrence De/Vision Guyard, Graziella Marie, Lee, Sinhee Kim, Seoyeon Director of Special Projects The Rally Monkey Lisa P Diddy My family, my sis Molly, Grégory Sevin Kim, Byoungjin Lim, Seolhee Hamilton Chu Ensemble Studios Enzo my loving Steph, and all Cho, Yeri Cho, Inkyoung Sim, Fully Rested Rosella, Taryn and Claire the support from Support KOREA CUSTOMER SERVICE Kyunghee Lee, Hyojin An, James “Ulmaas” Street Rally Vincent-Miyake To the “Supreme Overlady” Director Seungsoo Kim, Jungho Han, Larry and Sue Blount Mike Chapman Rhonda and the Chaos Twins Richard Choi Junghun Kwag, Soo Lee, Sejin Sandra Webb Dalwhinnie Distillery Ruth & Max. Hey Sierra.K Choi, Sunmin Lim, Juhee Seo, Lou and Lisa Adesso Cris and Chuck Chambers Linda Chen and JEND

28 29 Mom and Dad, for letting Kyung-Hyun Noh Michael and Wyatt Stanley me play games as a kid! Mussles from Brussels <3 Stephanie & Olivia WORLD OF WARCRAFT® END USER LICENSE AGREEMENT Beverly and Shangreaux FM Radio Mick Maguire & Family IMPORTANT! PLEASE READ CAREFULLY. Izabel & Charles Rainwater SuperMom and JAZ Jesse Mitcham Dena Fitzgerald Pepe, The Blood Elf John & Ling Cho THIS SOFTWARE IS LICENSED, NOT SOLD. BY INSTALLING, COPYING OR OTHERWISE USING THE GAME (DEFINED BELOW), YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU ARE NOT PERMITTED TO INSTALL, Luke and Leia, The Bride of Pinbot Cho’s Kitchen COPY OR USE THE GAME. IF YOU REJECT THE TERMS OF THIS AGREEMENT WITHIN THIRTY (30) DAYS AFTER YOUR PURCHASE, YOU MAY CALL For snuggling on the couch Dr Nhu Quynh “Queenie” Ly Cao Cao (800)757-7707 TO REQUEST A FULL REFUND OF THE PURCHASE PRICE. Celeste Aviva, bunches The Ly clan’s “Epic Kails” Jenny Qian Liu This software program, and any files that are delivered to you by Blizzard Entertainment, Inc. (via on-line transmission or otherwise) to “patch,” Constance Wang Lana Lee Karna Nelson update, or otherwise modify the software program, as well as any printed materials and any on-line or electronic documentation (the “Manual”), Matt Hodges The Sirignano’s Deana Matarasso and any and all copies and derivative works of such software program and Manual (collectively, with the “Game Client” defined below, the Thanks to Johanne, Juliette The Sheets Dacy Matarasso “Game”) is the copyrighted work of Blizzard Entertainment, Inc. or its licensors (collectively referred to herein as “Blizzard”). Any and all uses of the Game are governed by the terms of this End User License Agreement (the “License Agreement” or “Agreement”). The Game may only & Raphael for being there Mary Wakabayashi Harminder Brar be played by obtaining from Blizzard access to the World of Warcraft massively multi-player on-line role-playing game service (the “Service”), I love you Google Vivian, Raelyn, Raiya and Evan which is subject to a separate Terms of Use agreement (the “Terms of Use”) incorporated into this Agreement by this reference. The Game is Jon and Faye McConnell Monkey Robots Ty and Munky distributed solely for use by authorized end users according to the terms of this License Agreement. Any use, reproduction, modification or Lester and Angela Whitacre Jess Gurr, Lubbins Steve “Zartson” Jones distribution of the Game not expressly authorized by the terms of the License Agreement is expressly prohibited. Amanda Ellsion Beautiful Nici for your Susan Jones 1. Grant of a Limited Use License. If you agree to this License Agreement, you may install the computer software (hereafter referred to as Joo Hye Lee love Our Sweet Billie Girl Susan, Matthew, and the “Game Client”) onto your computer for purposes of playing the Game by registering for and accessing an account with the Service (the “Account”). Subject to your agreement to and continuing compliance with this License Agreement, Blizzard hereby grants, and you hereby Hun’s Family we miss & love you forever Michael Sams accept, a limited, non-exclusive license to (a) install the Game Client on one or more computers owned by you or under your legitimate control, Ragnaros INSOMNIA Much love to Mom and Dad! Megan Wooley and (b) use the Game Client in conjunction with the Service for your non-commercial entertainment purposes only. All use of the Game Client Katherine, Penelope, I love you Kristin! =) is subject to this License Agreement and to the Terms of Use agreement, both of which you must accept before you can use your Account to Charlotte and Lola Jordan Kern Rivah and C- 4life! Very Special Thanks play the Game. Karen & Julia Barris David Smith Bruce Hack 2. Additional License Limitations. The license granted to you in Section 1 is subject to the limitations set forth in Sections 1 and 2 (collectively, My favorite family: Kelly Stevenson Bob and Jan Davidson the “License Limitations”). Any use of the Game in violation of the License Limitations will be regarded as an infringement of Blizzard’s copyrights in and to the Game. You agree that you will not, under any circumstances: Susie, Joel, and Gina William A. Schneider III A. in whole or in part, copy, photocopy, reproduce, translate, reverse engineer, derive source code from, modify, disassemble, decompile, or (with Smokey + Sadie :) Ma, Ba, and Jie create derivative works based on the Game; provided, however, that you may make one (1) copy of the Game Client and the Manuals for archival John “Wraithbane” Trokair Ohohoh WE WANT TO EXTEND purposes only; Tom Cadwell Tina, Karen & Mom A VERY SPECIAL THANKS B. use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software designed to modify the World of David Hsia Edo & Shelly Guidotti TO ALL OUR FAMILIES. Warcraft experience; Luke Morgan Beag & Tiggeria YOUR NEVER-ENDING C. exploit the Game or any of its parts, including without limitation the Game Client, for any commercial purpose, including without limitation (a) use at a cyber cafe, computer gaming center or any other location-based site without the express written consent of Blizzard; (b) for gathering Monica, Maximus, Maisie, The Crabtree Family PATIENCE AND in-game currency, items or resources for sale outside the Game; or (c) performing in-game services in exchange for payment outside the Game, Margaret, Dale and Dale Jen Rosenfeld UNDERSTANDING e.g., power-leveling; Adams. No isha fishy! Aaron Stafford MAKE IT ALL POSSIBLE. D. use any unauthorized third-party software that intercepts, “mines”, or otherwise collects information from or through the Game or the Cairenn, Iriel & UI folks Ethan & Quinn Stafford WE LOVE YOU! Service, including without limitation any software that reads areas of RAM used by the Game to store information about a character or the game Lauren, Mirah and Stella Susan Stafford & Aggie environment; provided, however, that Blizzard may, at its sole and absolute discretion, allow the use of certain third party user interfaces; Jen & Athena Tracy & Garrett Farr E. modify or cause to be modified any files that are a part of the Game Client in any way not expressly authorized by Blizzard; F. host, provide or develop matchmaking services for the Game or intercept, emulate or redirect the communication protocols used by Sugar Free Bawls Greg Landes Blizzard in any way, for any purpose, including without limitation unauthorized play over the internet, network play, or as part of content BPFF Adam Andrea Landes Manual Design aggregation networks; Wednesday Yulia and Jasper Duke Anomaly Creative G. facilitate, create or maintain any unauthorized connection to the Game or the Service, including without limitation (a) any connection to any No Options Duke and Shyskin family unauthorized server that emulates, or attempts to emulate, the Service; and (b) any connection using programs or tools not expressly approved Becky Dawson Bob and Kay Gates by Blizzard; or MM OLOL Joshua Menichini H. sell, grant a security interest in or transfer reproductions of the Game to other parties in any way not expressly authorized herein, or rent, lease or license the Game to others. My Moon Pie Connor Menichini 3. Service and Terms of Use. You must accept the Terms of Use in order to access the Service and play the Game. The Terms of Use agreement Doug Oster My insane parrot, Nibby governs all aspects of game play. You may view the Terms of Use by visiting the following website: http://www.worldofwarcraft.com/legal/ Matt Kelly Bradford C. Bridenbecker termsofuse.shtml. If you do not agree with the Terms of Use, then (a) you may not register for an Account to play the Game, and (b) you may call Corey, Carman & Danny R.I.P, 6.18.2007 (800)757-7707 within thirty (30) days after the original purchase to arrange to return the Game and to request a full refund of the purchase Daisy, Domingo & Domeisy Catherine the Diva of Data price. Once you accept the License Agreement and the Terms of Use, you will no longer be eligible for a refund. Tito, Nego, Pili, Nana, Mary Steven and Elizabeth 4. Ownership. A. All title, ownership rights and intellectual property rights in and to the Game and all copies thereof (including without limitation any Kdogz, Vincent M, Saba, O The Loons titles, computer code, themes, objects, characters, character names, stories, dialog, catch phrases, locations, concepts, artwork, character To my amazing wife, Kelly Susan, Noah, and Lily Krol inventories, structural or landscape designs, animations, sounds, musical compositions and recordings, audio-visual effects, storylines, and daughter, Dylan Admiral William Adama character likenesses, methods of operation, moral rights, and any related documentation) are owned or licensed by Blizzard. The Game is I love you both Number Six protected by the copyright laws of the United States, international treaties and conventions, and other laws. The Game may contain materials Sulan Dun Ethan Starich licensed by third parties, and the licensors of those materials may enforce their rights in the event of any violation of this License Agreement. Randy Bullis Jake Fuentes B. You may permanently transfer all of your rights and obligations under the License Agreement to another only by physically transferring the original media (e.g., the CD-ROM or DVD you purchased), all original packaging, and all Manuals or other documentation distributed with the Game; provided, however, that you permanently delete all copies and installations of the Game in your possession or control, and that the recipient agrees to the terms of this License Agreement. The transferor (i.e., you), and not Blizzard, agrees to be solely responsible for any taxes, fees, charges, duties, withholdings, assessments, and the like, together with any interest, penalties, and additions imposed in connection with such transfer. 5. Pre-Loaded Software. The media on which the Game Client is distributed may contain additional software and/or content for which you do not have a license (the “Locked Software”), and you agree that Blizzard may install the Locked Software onto your hard drive during the

30 31 Game Client installation process. You also agree that you will not access, use, distribute, copy or display any Locked Software, or create 15. Dispute Resolution and Governing Law. any derivative works based on the Locked Software, until and unless you receive from Blizzard (a) a license to use that software; and A. Informal Negotiations. To expedite resolution and control the cost of any dispute, controversy or claim related to this License Agreement (b) a valid alphanumeric key with which to unlock it. If you receive a license and a key from Blizzard, you may only unlock those portions of a (“Dispute”), you and Blizzard agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at single copy of the Locked Software for which you received a license. The terms of the End User License Agreement displayed after the Locked least 30 days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one person Software is unlocked will replace and supersede this Agreement, but only with regard to the Locked Software for which you receive a license. to the other. Blizzard will send its notice to your billing address and email you a copy to the email address you have provided to us. You will send Notwithstanding anything to the contrary herein, you may make one (1) copy of the Locked Software for archival purposes only. your notice to Blizzard Entertainment, Inc., P.O. Box 18979, Irvine CA 92623, attn: Legal Department. 6. Consent to Monitor. WHEN RUNNING, THE GAME MAY MONITOR YOUR COMPUTER’S RANDOM ACCESS MEMORY (RAM) FOR UNAUTHORIZED B. Binding Arbitration. If you and Blizzard are unable to resolve a Dispute through informal negotiations, either you or Blizzard may elect to have THIRD PARTY PROGRAMS RUNNING CONCURRENTLY WITH THE GAME. AN “UNAUTHORIZED THIRD PARTY PROGRAM” AS USED HEREIN SHALL the Dispute (except those Disputes expressly excluded below) finally and exclusively resolved by binding arbitration. Any election to arbitrate by BE DEFINED AS ANY THIRD PARTY SOFTWARE PROHIBITED BY SECTION 2. IN THE EVENT THAT THE GAME DETECTS AN UNAUTHORIZED THIRD one party shall be final and binding on the other. YOU UNDERSTAND THAT ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT PARTY PROGRAM, THE GAME MAY (a) COMMUNICATE INFORMATION BACK TO BLIZZARD, INCLUDING WITHOUT LIMITATION YOUR ACCOUNT NAME, AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration DETAILS ABOUT THE UNAUTHORIZED THIRD PARTY PROGRAM DETECTED, AND THE TIME AND DATE; AND/OR (b) EXERCISE ANY OR ALL OF ITS Association (“AAA”) and, where appropriate, the AAAs Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both RIGHTS UNDER THIS AGREEMENT, WITH OR WITHOUT PRIOR NOTICE TO THE USER. of which are available that the AAA website www.adr.org. The determination of whether a Dispute is subject to arbitration shall be governed by 7. Termination. This License Agreement is effective until terminated. You may terminate the License Agreement at any time by (i) permanently the Federal Arbitration Act and determined by a court rather than an arbitrator. Your arbitration fees and your share of arbitrator compensation destroying all copies of the Game in your possession or control; (ii) removing the Game Client from your hard drive; and (iii) notifying Blizzard shall be governed by the AAA Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator of your intention to terminate this License Agreement. Blizzard may terminate this Agreement at any time for any reason or no reason. Upon to be excessive, Blizzard will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of termination for any reason, all licenses granted herein shall immediately terminate and you must immediately and permanently destroy all documents, by phone or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by a copies of the Game in your possession and control and remove the Game Client from your hard drive. party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except as otherwise provided in 8. Export Controls. The Game may not be re-exported, downloaded or otherwise exported into (or to a national or resident of) any country to this License Agreement, you and Blizzard may litigate in court to compel arbitration, stay proceeding pending arbitration, or to confirm, modify, which the U.S. has embargoed goods, or to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce vacate or enter judgment on the award entered by the arbitrator. Department’s Table of Denial Orders. You represent and warrant that you are not located in, under the control of, or a national or resident of C. Restrictions. You and Blizzard agree that any arbitration shall be limited to the Dispute between Blizzard and you individually. To the full extent any such country or on any such list. permitted by law, (1) no arbitration shall be joined with any other; (2) there is no right or authority for any Dispute to be arbitrated on a class- 9. Patches and Updates. Blizzard may deploy or provide patches, updates and modifications to the Game that must be installed for the user action basis or to utilize class action procedures; and (3) there is no right or authority for any Dispute to be brought in a purported representative to continue to play the Game. Blizzard may update the Game remotely including without limitation the Game Client residing on the user’s capacity on behalf of the general public or any other persons. machine, without the knowledge of the user, and you hereby grant to Blizzard your consent to deploy and apply such patches, updates and D. Exceptions to Informal Negotiations and Arbitration. You and Blizzard agree that the following Disputes are not subject to the above modifications. provisions concerning informal negotiations and binding arbitration: (1) any Disputes seeking to enforce or protect, or concerning the validity of, 10. Duration of the “On-line” Component of the Game. This Game is an ‘on-line’ game that must be played over the Internet through the any of your or Blizzard’s intellectual property rights; (2) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy or Service as provided by Blizzard. You understand and agree that the Service is provided by Blizzard at its discretion and may be terminated or unauthorized use; and (3) any claim for injunctive relief. otherwise discontinued by Blizzard pursuant to the Terms of Use. E. Location. If you are a resident of the United States, any arbitration will take place at any reasonable location convenient for you. For residents 11. Limited Warranty. THE GAME (INLUDING WITHOUT LIMITATION THE GAME CLIENT AND MANUAL(S)) IS PROVIDED “AS IS” WITHOUT WARRANTY outside the United States, any arbitration shall be initiated in the County of Los Angeles, State of California, United States of America. Any OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF CONDITION, UNINTERRUPTED USE, Dispute not subject to arbitration (other than claims proceeding in any small claims court), or where no election to arbitrate has been made, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. The entire risk arising out of use or performance of the shall be decided by a court of competent jurisdiction within the County of Los Angeles, State of California, United States of America, and you and Game (including without limitation the Game Client and Manual(s)) remains with the user. Notwithstanding the foregoing, Blizzard warrants Blizzard agree to submit to the personal jurisdiction of that court. up to and including 90 days from the date of your purchase of the Game that the media containing the Game Client shall be free from F. Governing Law. Except as otherwise set forth herein, this License Agreement shall be governed by, and will be construed under, the Laws of the defects in material and workmanship. In the event that such media proves to be defective during that time period, and upon presentation to United States of America and the law of the State of Delaware, without regard to choice of law principles. The application of the United Nations Blizzard of proof of purchase of the defective media, Blizzard will at its option (a) correct any defect, (b) provide you with a similar product Convention on Contracts for the International Sale of Goods is expressly excluded. For our customers who purchased a license to the Game in, and of similar value, or (b) refund your money. THE FOREGOING IS YOUR SOLE AND EXCLUSIVE REMEDY FOR THE EXPRESS WARRANTY SET FORTH are a resident of, Canada, Australia, Singapore, or New Zealand, other laws may apply if you choose not to agree to arbitrate as set forth above; IN THIS SECTION. Some states do not allow the exclusion or limitation of implied warranties, so the above limitations may not apply to you. provided, however, that such laws shall affect this Agreement only to the extent required by such jurisdiction. In such a case, this Agreement 12. Limitation of Liability, Indemnity. NEITHER BLIZZARD NOR ITS PARENT, SUBSIDIARIES OR AFFILIATES SHALL BE LIABLE IN ANY WAY FOR ANY shall be interpreted to give maximum effect to the terms and conditions hereof. If you purchased your license to the Game in New Zealand, and LOSS OR DAMAGE OF ANY KIND ARISING OUT OF THE GAME OR ANY USE OF THE GAME, INCLUDING WITHOUT LIMITATION LOSS OF DATA, LOSS are a resident of New Zealand, The New Zealand Consumer Guarantees Act of 1993 (“Act”) may apply to the Game and/or the Service as supplied OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER DAMAGES OR LOSSES. FURTHER, NEITHER by Blizzard to you. If the Act applies, then notwithstanding any other provision in this License Agreement, you may have rights or remedies as set BLIZZARD NOR ITS PARENT, SUBSIDIARIES OR AFFILIATES SHALL BE LIABLE IN ANY WAY FOR ANY LOSS OR DAMAGE TO PLAYER CHARACTERS, out in the Act which may apply in addition to, or, to the extent that they are inconsistent, instead of, the rights or remedies set out in this License VIRTUAL GOODS (E.G., ARMOR, POTIONS, WEAPONS, ETC.) OR CURRENCY, ACCOUNTS, STATISTICS, OR USER STANDINGS, RANKS, OR PROFILE Agreement. Those who choose to access the Service from locations outside of the United States, Canada, Australia, Singapore, or New Zealand do INFORMATION STORED BY THE GAME AND/OR THE SERVICE. BLIZZARD SHALL NOT BE RESPONSIBLE FOR ANY INTERRUPTIONS OF SERVICE, so on their own initiative and are responsible for compliance with local laws if and to the extent local laws are applicable. INCLUDING WITHOUT LIMITATION ISP DISRUPTIONS, SOFTWARE OR HARDWARE FAILURES, OR ANY OTHER EVENT WHICH MAY RESULT IN A LOSS G. Severability. You and Blizzard agree that if any portion Section 15 is found illegal or unenforceable (except any portion of 15(D)) that portion OF DATA OR DISRUPTION OF SERVICE. IN NO EVENT WILL BLIZZARD BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY shall be severed and the remainder of the Section shall be given full force and effect. If Section 15(D) is found to be illegal or unenforceable then OR CONSEQUENTIAL DAMAGES. In no event shall Blizzard’s liability, whether arising in contract, tort, strict liability or otherwise, exceed (in the neither you nor Blizzard will elect to arbitrate any Dispute falling within that portion of Section 15(D) found to be illegal or unenforceable and aggregate) the total fees paid by you to Blizzard during the six (6) months immediately prior to the time such claim arose. You hereby agree to such Dispute shall be decided by a court of competent jurisdiction within the County of Los Angeles, State of California, United States of America, defend, indemnify and hold Blizzard harmless from and against any claim, liability, loss, injury, damage, cost or expense (including reasonable and you and Blizzard agree to submit to the personal jurisdiction of that court. attorneys’ fees) incurred by Blizzard arising out of or from your use of the Game. Some states do not allow the exclusion or limitation of incidental 16. Miscellaneous. This License Agreement constitutes and contains the entire agreement between the parties with respect to the subject matter or consequential damages, so the above limitations may not apply to you. hereof and supersedes any prior oral or written agreements, provided, however, that this Agreement shall coexist with, and shall not supersede, 13. Equitable Remedies. You hereby agree that Blizzard would be irreparably damaged if the terms of this License Agreement were not the Terms of Use. To the extent that the provisions of this Agreement conflict with the provisions of the Terms of Use, the conflicting provisions specifically enforced, and therefore you agree that Blizzard shall be entitled, without bond, other security, or proof of damages, to appropriate in the Terms of Use shall govern. The provisions of Sections 4(A), 6, 11-13, 15 and 16 shall survive the termination of this Agreement for any equitable remedies with respect to breaches of this License Agreement, in addition to such other remedies as Blizzard may otherwise have reason. If any provision of this Agreement is found to be unenforceable, that provision shall be severed and the remainder of the Agreement available to it under applicable laws. In the event any litigation is brought by either party in connection with this License Agreement, the shall be given full force and effect. prevailing party in such litigation shall be entitled to recover from the other party all the costs, attorneys’ fees and other expenses incurred by such prevailing party in the litigation. 14. Changes to the Agreement. Blizzard reserves the right, at its sole discretion, to change, modify, add to, supplement or delete any of the I hereby acknowledge that I have read and understand the foregoing License Agreement and agree that by clicking “Accept” or installing the terms and conditions of this License Agreement when Blizzard upgrades the Game Client, effective upon prior notice as follows: Blizzard will Game Client I am acknowledging my agreement to be bound by the terms and conditions of this License Agreement. post the revised version of this License Agreement on the World of Warcraft website, and may provide such other notice as Blizzard may elect in its sole discretion. If any future changes to this License Agreement are unacceptable to you or cause you to no longer be in compliance with this License Agreement, you may terminate this License Agreement in accordance with Section 7 herein. Your installation and use of any of Blizzard’s updates or modifications to the Game or your continued use of the Game following notice of changes to this Agreement will demonstrate your acceptance of any and all such changes. Blizzard may change, modify, suspend, or discontinue any aspect of the Game at any time. Blizzard may also impose limits on certain features or restrict your access to parts or all of the Game without notice or liability. You have no interest, monetary or otherwise, in any feature or content contained in the Game.

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