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In This Edition: Thank You for Your Support Life at NNUH Preparing for the Pandemic Restoring Our Services Building for the Future INFO

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In This Edition: Thank You for Your Support Life at NNUH Preparing for the Pandemic Restoring Our Services Building for the Future INFO THE Issue 96 PulseAugust 2020 In this edition: Thank you for your support Life at NNUH Preparing for the pandemic Restoring our services Building for the future INFO Food and drink Feast@: West Atrium Level 1, open daily 7am Letters and Social media - 1am Feast@ the Deli: West Atruim Level 1, open @NNUH Monday – Friday, 7am-3pm Feast@ Café Bar: Outpatients East, open Monday - Friday, 7.30am - 4.30pm My visit today was Thank you just doesn’t seem Coffee House: Plaza (West), open Monday - managed from start to finish with enough, you are all wonderful Friday, 7am - 6.30pm; Saturday, 9am - 4.30pm; such great care, kindness and people and are doing an absolutely Sunday, 9am - 3.30pm “efficiency. Heroes still, and always. amazing job, the sooner this Little Costa: Outpatients West, open Monday DW horrible virus has gone the better - Friday, 7am – 5.30pm for everyone, and hopefully all you I did not have an issue coming into The Pod: Plaza East, open Monday – Friday, NHS staff will get a well-earned the hospital during the pandemic 7am - 8pm; Saturday, 9am - 6pm. break. and the staff were brilliant. It was MP Shopping reassuring being at the top of the WRVS: East Atrium, open Monday – Friday, hospital [elective wards on Level 4 We all admire and feel very “ 8am - 8pm; weekends, 10am - 6pm Centre Block]. grateful for all the work you are WH Smith, M&S Food: Plaza (West), open JG, who had an operation in doing in a dedicated and caring Monday – Friday, 7am - 7pm; Saturday, 9am - June after elective surgery was way, putting your lives on the line 5pm; Sunday, 9am - 4pm restarted to keep us safe. The Stock Shop: West Atrium Level 2, open NNUH has seen its fair share of LO Monday – Friday, 9am - 5pm; Saturday, 10am challenges over the years but - 3.30pm. Covid-19 is top of the scale. You’ve all always been amazing Services and it’s about time this was Cash machines: East Atrium, Level 2, recognised. Thank you so much for WHSmith and the Main Restaurant all you do and stay safe all of you. Lost property: Call 01603 286803 or ext JN 2803 Patient Advice and Liaison Service (PALS): Wow, amazing people in an For confidential help and advice call 01603 amazing hospital, so proud of all 289036 our NHS staff. Chapel: Open to all. For details of services or RE to contact the Chaplains call ext. 3470 Cromer Hospital, Call 01603 646200 Thanks, you’re all doing a fantastic KD wrote a letter to every ward and department in the hospital, Hospital Radio Norwich: To request a song job, where would we all be which were shared with each or a bedside visit, call 01603 454585 or from without you all? your Hospedia bedside unit dial *800. SS team - pictured above. Contact us: The Pulse Editorial team: call 01603 289821 ext. 5821, email [email protected]. We say ‘thank you’ too 72 The Pulse is funded entirely from charitable The 72nd birthday of the NHS on Sunday 5 July saw donations: N&N Hospitals Charity, registered charity number 1048170 the public thanking the NHS and everyone who helped us respond to the pandemic. Norfolk and Norwich University Hospital We added our own thanks to all those who supported us, including Colney Lane, Norwich, Norfolk, NR4 7UY the public, our NHS and social care partners and Tel: 01603 286286; Website: nnuh.nhs.uk our colleagues on Norwich Research Park. Cromer Hospital, Mill Road, Cromer, Scan this code to watch a message from 20 NR27 0BQ members of staff, including nurses, allied Tel: 01263 513571. health professionals, midwives, doctors and the Executive team. Please note that all opening times are currently subject to change. 2 CONNECTED It seems a long time Letters and Social media We Care Together - a record of our times since I wrote my last We’re one of the region’s healthcare providers who column for the Pulse @NNUH contributed to “We Care Together”, a record of how magazine - so much Covid-19 impacted health and social care staff, compiled has happened since by the Norfolk and Waveney Health and Care Partnership. February. Here’s what some of our staff said: It was great news in May that we Rebecca, Consultant: “I think dealing with Covid-19 taught me a lot about how resilient we can be, despite the fact that we may be were removed from going through a worldwide crisis and also in personal crises and special measures. Teams worked hard how we come to work trying to be positive and have a smile on and made sustained and significant our faces and overall, just be kind.” quality improvements in patient care which were recognised by the CQC Sonnet, Staff Nurse: “When I sit in my room and listen to the news, and I am so proud of everyone here for it can sound really scary. But coming back to work – it is really this achievement. We are focusing on happy because we feel really relaxed, but careful and cautious. getting to “Good” next year and, as It is still scary (back home in India) but when my relatives talk to our Quality Strategy says, are working me they feel relief and I don’t want to make them scared. It is towards an “Outstanding” rating in very difficult for them to adjust but things seem to be ok at the 2023. moment.” Of course the most significant change Emmie, Healthcare Practitioner: “The exciting thing was seeing how we’ve all encountered in the last few wards got together from different departments, training and up- months has been Covid-19 and its skilling other members of staff and giving others the confidence impact on our community, our staff and to see where they can support during this crisis. It hasn’t been all our lives. easy for me personally, it has been really tough. I come from a You’ll see throughout the pages of this background with two of my siblings and mother having sickle-cell edition what life at NNUH was like in anaemia, so they are at high risk. So, I haven’t seen them in the the time of Covid, with story after story last three-four months and it has been really, really hard.” of our staff delivering fantastic care You can read more stories on the project’s Instagram page (www.instagram. in tough circumstances. Everyone has com/wecaretogethernw/) and look out for exhibitions across the region. worked very hard, and I would like to give them my personal thanks. Thank you to all our Volunteers We are still caring for a small number of patients who had Covid and are When the pandemic struck in to normal and we can once again now on the road to recovery, but even March, we had to say a temporary offer a safer environment, we will though the numbers are much reduced, goodbye to most of our 700 soon be welcoming some of our evidence points to the likelihood of a Volunteers, who support staff and Volunteers back – and would also second peak and we know we need to patients throughout the hospital. love to hear from you if you’d like be prepared for more potential cases in “We needed to restrict the to join us. In addition to training, the autumn and winter, and how we number of people in the hospital every Volunteer will have a personal live and work with Covid in the longer and, as many of our Volunteers are risk assessment. Roles include term into next year. either over 70 or have underlying working in reception areas, driving, We’re beginning to resume and restart health conditions, protecting them and helping patients to complete a range of clinical work, albeit not at was our priority,” said Sally Dyson, forms over the phone. the same levels yet as previously as it’s Voluntary Services Manager. If you’re interested, please crucially important to keep our staff Some Volunteer Drivers did remain email Voluntary Services on and patients safe by sticking to social to perform vital services, such as [email protected] or call distancing and appropriate infection delivering prescriptions to patients 01603 286060. prevention and control measures. in the community. I would like to thank you for all your “It was really rewarding to see support at this time, and our amazing how grateful people were to get staff who give dedicated, high quality their medicines,” said Volunteer care at our hospitals every day. Driver David Knights. “Some of Mark Davies our oldest patients told me they Sam Higginson, Chief Executive wouldn’t have been able to get Chief Executive,Norfolk NNUH and Norwich their medicines if it wasn’t for us.” University Hospitals NHS Now that the hospital is returning Foundation Trust 3 FUNDRAISING AND SUPPORT Thank you everyone for all your support The support we received throughout the height of the pandemic from members of the public and businesses helped staff come through a very challenging time. “Knowing they were appreciated made such a difference to everyone, whether it was through the weekly ‘Clap for Carers’, the many hundreds of letters and pictures expressing thanks, the thoughtful gifts or the inspiring efforts people made to raise funds for our Hospitals Charity while under lockdown,” said Louise Cook, Head of Fundraising. These are some of the ways you supported us: Clap for Carers: Raising funds for the As well as huge support from Hospitals Charity: people standing outside their homes The lockdown didn’t deter our clapping, banging pots and playing supporters from raising much- musical instruments, the police, fire needed funds for our Hospitals brigade, East Anglian Air Ambulance Charity, with many finding and Konnect buses all visited us in imaginative ways to do so.
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