THE

Issue Number 81 PSpring 2017 ulse

Hear from our Gastroenterology team on their exciting move to the Quadram Institute INFOPAGE HEADER

NORFOLK AND UNIVERSITY HOSPITAL Letters Colney Lane, Norwich, Norfolk NR4 7UY Tel: 01603 286286 www.nnuh.nhs.uk Dear Mr Davies, Hospital Radio Norwich Request line (to request a I am writing with positive (and song or a bedside visit) call 01603 454585 or from grateful) feedback on my recent your Hospedia bedside unit dial *800 personal experiences at the Norfolk Main Restaurant West Atrium, level 1 open Daily and Norwich Department of from 8am to 1am Urological Surgery. Café Bar Outpatients East. Monday to Friday open I was a consultant physician from 7:30am to 4:30pm at NNUH for 25 years, initially Little Costa Outpatients West Monday to Friday open appointed as a general and chest from 7am to 6pm physician in 1982 before moving I felt that I just had to pass on POD: Plaza East open Monday to Friday from 7am to laterally to lead the Acute Medical my thanks to NNUH following 8pm, Saturday 9am to 6pm Unit in 1995. I provide this personal my visit to your hospital Cafe Pure (inside WH Smith, Plaza West) open Mon– background simply to illustrate that yesterday. Fri 7.30am–6pm, Sat 9am–4pm and Sun 10am–3pm the comments and observations I had three scheduled WRVS shop East Atrium: open Mon–Fri 8am–8pm that follow are tempered by appointments in Radiology, and weekends 10am–6pm considerable personal experience of Orthopaedics and Urology WH Smith Plaza (West) – see Cafe Pure, above health services Outpatients and also The Stock Shop (ladies’ fashions) open Each professional I have met made an unscheduled visit Mon–Fri 9am–5.30pm and Saturdays 12–5pm could not have been more helpful, to Respiratory Medicine Cash Machine can be found in the East Atrium, Level informed, professional or (crucially) Outpatients. In all four 2, WH Smith and the Restaurant kind. I learnt a long time ago that departments I was seen within Lost property 01603 287468 or ext 3468 the ability to balance empathy and a few minutes of my arrival/ Patient Advice and Liaison Service (PALS) professionalism when dealing with appointment time and was For confidential help and advice call 01603 289036 / patients is as pivotal a skill as it is dealt with by friendly and 289045 difficult to achieve - yet this is what efficient staff. Chapel Open to all. For details of services or to I have received (without exception) Thanks again to all your contact the Chaplains call ext. 3470 and it has made a huge difference teams. to us. Best wishes, HOSPITAL Very best wishes, L. Hipperson Mill Road, Cromer NR27 0BQ, Tel: 01603 646200 Paul Jenkins

OTHER HOSPITAL DEPARTMENTS • Cotman Centre, : Cellular Pathology, Radiology Academy Social media @NNUH • Innovation Centre, Norwich Research Park: Microbiology • Francis Centre, Bowthorpe Industrial Estate, Norwich NR5 9JA, ext. 4652: Health Records • Norwich Community Hospital, Bowthorpe Road, Nurses, doctors and every other Norwich NR2 3TU: Breast Screening, staff member were fantastic. Pain Management Food was nice and staff not NHS working superbly on • 20 Rouen Road, Norwich, NR1 1QQ, ext. 6954: only were professional but also Dilham Ward @NNUH. made me feel comfortable. Great staff, great care THE PULSE Proud of our NHS. #thankyou Editor, Media and Communications Officer Sophie Black (ext. 5821) Karen Fisher, Facebook @carolbundock, Twitter Director of Communications Fiona Devine (ext. 3200) Thank you so much @NNUH I’ve said it before but I will Communications and Membership A&E staff for caring and gladly say it again. The Manager Janice Bradfield (ext. 3634) efficient relocation of my doctors and nurses @NNUH Media and Communications Officers jaw in the early hours of this are truly wonderful people. Lizzie Gayton (ext. 5943) morning. Hurrah for NHS! #ThankYou #SuperHeroes Lynn Crombie (ext. 5822) The Pulse is funded entirely from charitable @idlevic, Twitter @showesy3 donations and not from NHS funds. Norfolk and Norwich University Hospitals NHS Please send your contributions, comments and Foundation Trust Charitable Fund. Registered suggestions to [email protected] or to charity number 1048170. Communications, NNUH, Colney Lane, Norwich, NR4 7UY

2 NEWS FROM NNUH – SPRING 2017 PAGEVIEWPOINT HEADER

Nurses Day 2017 In this edition of the Pulse NNUH will be hosting a service and colleagues will be sharing their you will see a of thanksgiving held at Norwich thoughts on the positive difference range of articles Cathedral on Thursday 11th May to made by nurses. featuring the celebrate the contribution of nurses Emma McKay said: “We hope that dedication and and healthcare staff. the local community will join us to innovation of The evening celebration, which celebrate and reflect on the positive our staff and will take place in the Cathedral impact that nurses and the wider NHS the continued Nave from 7.30pm, will see health makes to lives across Norfolk every generosity of service staff from across the region day. I’m very proud to be a nurse and our community who support us through join together to acknowledge the am constantly reminded in my daily tireless fundraising. positive difference they make to their role that the dedication and expertise New cancer services through the communities. of my colleagues changes lives for the Survivorship Team, funded by Macmillan Members of the public are very better.” Cancer Support (page 8) and the welcome to attend the service, which revolutionary Confocal Microscope will provide an opportunity to give (this page), generously funded by thanks for the hard work of these charitable donations, which allows our valued teams and individuals. dermatologists to provide on-the-spot The service will commence with a diagnosis and reduce the numbers of procession of healthcare staff from biopsies, will both have huge benefits for services across the county. Music will our patients. be provided by the NNUH hospital We take a look at some of the vital choir and the Norwich Salvation Army services provided to patients by the band. Clinical Support Services Division in the National and regional leaders and second part of this fascinating feature representatives in nursing will be (pages 10 and 11) and look forward to present at the event, where NNUH the N&N’s Open Day and Fete on 10th Director of Nursing, Emma McKay Norwich Cathedral, credit: Paul June and ’s Open Day on Hurst 24th June – I also warmly congratulate Cromer Hospital on treating its millionth patient, a marvellous milestone which State-of-the-art microscope you can read about on page 12. I would also like to highlight the The new Confocal Microscope enables The machine uses low-power laser feature (cover and pages 6, 7 and 8) on dermatologists to view detailed beams that shine through the skin and the NNUH role at the Quadram Institute images of the upper layers of skin reflect off tissues below the surface, which is due to open in Summer 2018. allowing cancer to be diagnosed illuminating the skin cells in question This amazing building is the result of without the need for obtaining a and allowing the doctor to determine great partnership working between the sample of skin under local anaesthetic if the patient has cancer without Institute of Food Research, the UEA, which then has to be sent to the surgical removal of skin samples. Norfolk and Norwich University Hospital laboratory for analysis. The microscope Most of the funding for the £170,000 and the Biotechnology and Biological will be used for research purposes in Confocal Microscope has come from Sciences Research Council (BBSRC). It the first few months before being used a fundraising campaign run by NNUH will enable us to provide services to to detect skin cancer in dermatology with donations from local people our patients in a new state of the art clinics once staff training has been and organisations to the Skin Cancer Endoscopy Unit and be part of the completed. Research Fund which is part of the Institute’s pioneering food and health Dr Jennifer Garioch, NNUH hospital charity. research helping to develop solutions to Consultant Dermatologist, said: “We worldwide challenges in food-related are one of the leading skin cancer disease and human health. centres in the country and every year we screen over 6,000 people of all ages and backgrounds for possible skin cancer. Mark Davies “This new equipment is Chief Executive revolutionary and will have huge Norfolk and Norwich University benefits for patients, providing on- Hospitals NHS Foundation Trust the-spot diagnosis and reducing the numbers of biopsies which are needed.” Dr Jennifer Garioch using the Confocal Microscope NEWS FROM NNUH – SPRING 2017 3 FUNDRAISINGPAGE HEADER NEWS

Here are just a few of the many generous NNUH Bike Ride 2017 people who have given and supported different Entries are now open for our individual areas of the hospital annual cycling event which takes sponsorship. charity over the last few place this year on Sunday 16th July. The ride months. The NNUH Tour Sportive is a non offers fully competitive, inclusive cycle sportive signposted Our thanks to... for all abilities offering a choice of routes, well three circular routes (30 miles, 60 stocked feed miles or 100 miles). Each entry will stations, directly support the hospital charity mechanical support and first aid. with up to £9 per rider going directly More information and entries can be to NNUH. The event will also help made here: to promote awareness of organ www.nnuhtoursportive.co.uk donation. Riders have the option of raising additional funds through www.organdonation.nhs.uk/

Julia Fisher and her daughter Emma Manning for supporting Oncology Dinner dance for HANC patients

Rod and Eve Bridger put on a fundraising entertainment event held at The New Beach Hotel, Gt Yarmouth on 19th March. It was a fabulous evening with all performers offering their services for free. The event raised a total of £1,295 for Head and Neck Cancer patients (HANC) at the hospital. Jenny’s wing walking challenge Jenny Holland will be taking part in a variety of flypasts and a terrifying an extreme ‘wing walk’ on 23rd July drop dive of 500ft. RBS for raising more than £7,000 for to raise money for an operating chair Jenny, 70, who has an extreme fear our NICU fund at the NNUH eye clinic. of heights, has been a patient at the She will be secured standing up on NNUH eye clinic for nine years. the top wing of “It will be an exhilarating a 1940s Boeing experience and I’m looking Stearman Biplane forward to and dreading it in equal and flown at measures.” speeds of up to You can sponsor Jenny at: 135mph. The www.justgiving.com/Jenny- trip will involve Holland M&S at Longwater, Norwich for raising Join in the fun... more than £5,000 for Jenny Lind Here are some more examples of fundraising activities being undertaken by our supporters over the next few months to raise awareness and support our hospital charity.

Chris Hamlin will be cycling to five capital cities over seven days: www.justgiving. com/auwheels Paul, Sarah and Maisie for raising Emily and Oz Wilson The 5th Annual Onesie more than £400 for Jenny Lind are holiding a 1950s Walk around Norwich will inspired ball on 1st July take place on 3rd June. More If you would like to support 2017 to raise money information can be found at: the hospital charity, please for the Jenny Lind. www.justgiving.com/ contact Louise Cook on 01603 Book your ticket via fundraising/OnesieWalk5 287107 or email 07856704910 [email protected] We are sorry not to be able to mention everyone who has helped or supported the hospital charity but we are truly grateful for all your support. 4 NEWS FROM NNUH – SPRING 2017 PAGETRUST HEADER NEWS

Free Health checks at Open Day Dates for your diary Visitors can have an NHS health Hilary Winch, Head of Workplace check when they visit the Open Day Health and Wellbeing at NNUH, and Fete at NNUH from 11am to says: “Checks should take no longer Medicine for Members 4pm on 10th June 2017. than 20-30 minutes and will provide The check will be completed by you with specific health advice if talks an Occupational Health Professional there are indications you are at • A talk on dementia takes place on and includes height and weight higher risk of developing a health Monday 15th May, 6pm to 7.30pm measurements, blood pressure problem in future.” during Dementia Awareness Week. measurement, lifestyle assessments, Additionally in the East Atrium, • A talk about the diagnosis and gathering information on family there will be a careers fair which is treatment for head and neck cancer will medical history and a simple blood open to anyone looking to begin be taking place on Thursday 25th May, test to check cholesterol and/or or continue their hospital career in 6pm to 7.30pm. blood sugar levels if required. Nursing, Allied Health Professions (AHP) or associated medical All talks are being held in the Benjamin professions such as the Ambulance Gooch Lecture Theatre at NNUH. Trust or with the medical reservists. Other attractions at the Open Day include finding out what goes Council of Governors on in an operating theatre, visiting the new skin cancer microscope, The meetings for the Council of making a plaster mould of your Governors are held quarterly in public hand, taking part in traditional from 10am to 12pm on the following fete games, browsing the cake and dates: craft stalls, listening to live music • 26th July or taking your teddy for an X-ray. Visitors on the day will be able • 12th October to follow a special ‘sea creature’ trail around the hospital to collect stamps in their passport. Trust Board The following Trust Board meetings are also held in public from 9am to 11am on Nominations open for Staff the following dates: Awards 2017 • 26th May • 28th July Patients from across Norfolk are Closing date for nominations being asked to nominate the health is 31st May 2017. To make a • 29th September professional or hospital team nomination visit www.nnuh.nhs. who has gone the extra mile in uk. The awards are sponsored by providing their care at the Norfolk Serco which provides a range of As space is limited at these meetings, and Norwich University Hospital or services at the Norfolk and Norwich please contact the Communications Cromer Hospital. University Hospital, including Team to book a place via The annual patient choice award catering and cleaning. [email protected] supported by the Eastern Daily Press enables us to recognise those staff who provide exceptional patient Fundraising Events care, kindness or outstanding professional expertise. Patients The Friends of NNUH Bollywood can nominate any nurse, doctor, Night will be held on Saturday 1st midwife, therapist, receptionist or July at Namaste Village Restaurant other member of staff who looked in Norwich. Please visit after them during an outpatient www.friendsofnnuh.org.uk for visit, day treatment or hospital stay. more information. Jane Scarfe, NNUH deputy lead public governor said: “This is a fantastic opportunity for patients to nominate those truly exceptional individuals or teams who have made a difference to their lives.”

NEWS FROM NNUH – SPRING 2017 5 PAGEQUADRAM HEADER INSTITUTE NNUH at the When the Quadram The new Endoscopy Unit at the Institute opens in 2018, it will Quadram, will provide state of the be at the forefront of combined art facilities, a dedicated unit with Quadram Institute research into food science, gut enough space for this expansion to biology and health. Co-location provide a service for approximately with the , world 40,000 patients per year, juxtaposed leaders in plant, crop and microbial with world leading research science, makes the Quadram facilities. Institute unique not just in the UK NNUH provides a highly regarded but in the world. This combination gastroenterology and hepatology on the hospital website at www. of features has helped secure £75m service through a team of nnuh.nhs.uk. of funding, with the bulk of the specialist doctors, nurses and the The Unit is regularly audited and money coming centrally through administrative team. The service consistently achieves high scores the Biotechnology and Biological includes: outpatient services; for quality of care against the Sciences Research Council (BBSRC) therapeutic and diagnostic day case Endoscopy Global Rating Scale. and the Quadram Institute partners, services; bowel cancer screening; The Unit is a national centre of Institute of Food Research, the endoscopy training and inpatient excellence and is home to the East University of East Anglia and the services of England Bowel Cancer Screening Norfolk and Norwich University Inpatient endoscopy services and Programme. Hospitals (NNUH). NNUH staff will some specialised therapeutic work A range of high quality training be part of an institute which will will remain at NNUH on the current courses accredited by the Joint develop solutions to worldwide site when the endoscopy unit moves Advisory Group on GI Endoscopy challenges in food-related disease to Quadram next year. are provided in the Unit, and and human health. The main procedures undertaken collaborative work also takes place in the unit are: Gastroscopies; at the Institute of Food Research. New Endoscopy Unit Flexible Sigmoidoscopies; Procedures are undertaken by Colonoscopies; ERCPs (Endoscopic gastroenterology consultants, NNUH needs to double its Retrograde Cholangio - specialty registrars or nurse capacity for bowel screening due to Pancreatography); EUS (Endoscopic endoscopists. population expansion, people living Ultrasound) and Capsule longer, and the need to screen a Endoscopy. For more information broader age range for diagnostic on these procedures, please visit the and potential preventative reasons. Gastroenterology department pages Dr Simon Rushbrook, NNUH Clinical Lead for Gastroenterology said:

The planned opening of the Quadram Institute in 2018 is clearly causing a large wave of excitement within the NNUH’s Gastroenterology department. Not only will it be at the forefront of endoscopic delivery, teaching and innovation, but it will also allow for future proofing the endoscopic delivery of care for the population of Norfolk and beyond. This means rapid access to endoscopic diagnostics for patients and rapid access for the diagnosis or exclusion Health Care Assistants Carol Macdonald and Jayne Gilman of gastrointestinal cancer. It will also prepare sanitised endoscopes ready for procedures allow us to cope with the predicted

6 NEWS FROM NNUH – SPRING 2017 QUADRAMPAGE INSTITUTE HEADER NNUH at the Quadram Institute

World-leading research

The Clinical Research and Trials Unit run by NNUH, which is currently based in the Medical School at the University of East Anglia (UEA), will transfer to the Quadram Institute, alongside researchers from the An artist’s impression of the new Quadram Institute, set to open Institute of Food Research (IFR). Summer 2018 They will also be joined by the endoscopy service at NNUH. This microbiome; healthy ageing; food “We have deliberately created will mean there will be a wide innovation; and population health. shared staff areas in the new range of professions, including Professor Alastair Forbes, Joint building to encourage collaboration genome scientists, microbiologists, Director of Research for NNUH between scientists and clinical staff. immunologists, gut biologists, and UEA, said: “The move to the There is an extraordinary appetite mathematicians, clinicians, food Quadram Institute will create a for research at all levels within scientists and nutritionists who research pipeline. It is a major the hospital and university and will link with each other in a new step forward, providing us with we expect this will grow stronger. single purpose-built, state-of-the-art significant potential for growth There will also be purpose-built building. The Quadram Institute will in the number and complexity of clinical trials and assessment rooms, become an international hub for research studies we can undertake, participants’ lounge, kitchen and food and health research working which even now number over 300 dining space alongside a clinical across four themes: the gut and the active projects. laboratory.” There will still be a Clinical Research and Trials Unit based within the hospital for patient safety rise in referrals expected for The gut lining (mucosa) reasons as some trials, such as those endoscopy over the next 10 years. throughout is a complicated in cardiology, need to take place The benefits predicted for structure and is surrounded by with the immediate medical back-up patients will of course also extend bacteria, viruses and fungi and has available in the hospital. to the staff who work at NNUH. a very powerful immune system Professor Forbes added: “Once For the nursing staff it offers an within it. Changes that occur here the Quadram Institute is fully opportunity to work in a dedicated may underpin some of the very operational, there will be some institute in a brand new facility. The key aspects in the development of adjustment in terms of what trials increase in space and capacity will disease. The ability to interrogate are best run in the Quadram and no doubt lead to a real sense of this site to a scale never seen before which should be carried out in pride for our endoscopic staff and will be fundamental in evolving our hospital, but we anticipate a smooth allow our screening programme for scientific discovery and the new transition and ever more productive GI cancer to grow as well. endoscopic unit will be at the heart working into the future.” The interaction of scientific staff of this. There will be a governing body and clinical staff will also help As the clinical lead for for the Quadram Institute Clinical shape and underpin the future gastroenterology it is both an Research Facility, with equal research strategy at NNUH. The honour and a pleasure to lead representation from the three unit will hopefully become a our experienced clinical team organisations with staff based there: powerhouse for the study of the forward over the next year to take Norfolk and Norwich University interaction of the environment and up our new position in what is the gut through research studies perhaps the most exciting step for and the collection of tissue samples gastroenterology and hepatology Continued on page 8... through coordination with the services to date. NNUH biorepository.

NEWS FROM NNUH – SPRING 2017 7 PAGEQUADRAM HEADER INSTITUTE

Quadram Institute continued... Benefits of moving to Clinical trials facilities Quadram ◆ ■ State of the art laboratories ◆ ■ Well-equipped facilities for staff Hospital, University of East Anglia, “We are very fortunate and patients and the Institute of Food Research to have the Quadram which is transforming into the Institute on our doorstep ◆ ■ Within walking distance of the Quadram Institute Bioscience. and to be part of it. We hospital Clinical Governance will still be the feel confident that the responsibility of the NHS to take research carried out there ◆ ■ Improved networking between advantage of the well-established will bring great benefits staff mechanisms for maintaining patient to patients worldwide.” safety. ◆ ■ Easy delivery of clinical samples “This is an exciting time for within the building medical research in Norwich,” said Professor Forbes. “As well as ◆ ■ Improved nursing cover so that the development of the Quadram studies can run continuously Institute, we are about to appoint 10 new senior posts for research ◆ ■ Research trials pharmacist and and teaching which will be jointly study supplies on site funded by UEA and NNUH.” ◆ ■ Specialist diet cook available for nutritional studies Survivorship team to benefit cancer patients

Cancer patients at NNUH are out for that require referral back into The Survivorship Team’s work is benefitting from the Macmillan hospital. in addition to the support provided Recovery Package, a new project to Sally Legge, Macmillan’s Quality to patients during their treatment improve the support and information Lead for Norfolk, said: “No one by the clinical team and specialist they receive. should have to face cancer alone. nurses who are in regular contact A new Survivorship Team, funded The Macmillan Recovery Package is a with patients about aspects of by Macmillan Cancer Support, has series of key interventions which we their treatment and wellbeing. The been established at NNUH to assess know can greatly improve outcomes two-year project is being rolled out a patient’s individual needs and for people living with cancer. This across twelve cancer sites at NNUH signpost them to support at key brand new programme is being during 2017 and 2018. At the end points in their cancer journey. rolled out across the country and of the project, the results will be The team, which is made up of we’re thrilled to be working with evaluated with a view to integrating four assistant practitioners and a NNUH to ensure people in Norfolk the project as part of the NNUH project manager, contact patients receive the support they need, when Cancer Strategy in the longer term. shortly after their diagnosis and carry they need it.” out an Holistic Needs Assessment. Mr Vivekanandan Kumar, Urology This involves looking at all aspects Consultant and Cancer Lead for of the patient’s life and working NNUH, said: “Nationally there is with them to ensure their physical, evidence that patients who receive emotional and social needs are met. extra help to manage the impact of A further assessment is carried cancer on their lives have a better out near the end of the patient’s experience and may achieve better treatment. An End of Treatment long term health outcomes. We treat Summary is then completed and 6,000 cancer patients each year who sent to the patient’s GP, highlighting can potentially benefit from this possible side effects following extra support and we are delighted Survivorship Team, L-R: Bethan Harvey, treatment and warning signs to look to be working in partnership with Jo Richardson, Livia Wilson, Melissa Macmillan Cancer Support.” Child and Matt Keeling

8 NEWS FROM NNUH - SPRING 2017 DEMENTIA AWARENESSPAGE HEADER WEEK

NNUH Dementia Fayre

Anyone living with dementia and their families and carers are invited to a dementia information and advice fayre at the Norfolk and Norwich University Hospital on Monday 15th May to mark the start of Dementia Awareness Week 2017. There will be information stands from a range of public and charity sector community providers including: Alzheimer’s Society, Age UK Norfolk, Age UK Norwich, Norfolk County Council, Wymondham Support Group, Norfolk Carers Support, Equal Lives and many more. There will also be information stands to highlight the dementia support services which are available within the Trust. The event will be held in the East Atrium on levels one and two from 10am, and in the afternoon there will be talks for the public from 2pm to 7pm in the Benjamin Gooch Lecture Theatre. These talks will feature a variety of information, guidance and practical tips about dementia support. Liz Yaxley, Dementia Services Manager at NNUH said: “NNUH makes sure to mark Dementia Awareness Week every year, and this year we wanted to do something a little different. Inviting external providers into the Trust is a great opportunity for people living with dementia and their families and carers to see how much dementia support there is on offer in the Norfolk area. Emma McKay, NNUH Director The information stands will be “The NNUH Dementia Fayre is of Nursing said: “Ensuring those running from 10am with the talks going to be a really great event and living with dementia and their running from 2pm to 7pm. we’re hoping to see as many people carers receive the support they There will be musical as possible on the day.” need is very important to us, and entertainment throughout the day, Martyn Patel, NNUH Lead we are always looking at different including a performance from the Consultant for Dementia said: ways to promote what support is NNUH choir, with refreshments “Norfolk has a higher than average available. The information stands available in a dedicated pop-up café older population and dementia is a at the fayre will highlight the which will be situated in the East subject which will be very important key services offered inside and Atrium. to many people in the community. outside of the Trust, and it will be The event is a fantastic opportunity a great opportunity to show how For further information for those living with dementia important it is to work together on the Dementia Fayre, and their carers to find out about when supporting those affected by please contact support which they may not know is dementia.” communications@ available to them.” nnuh.nhs.uk

NEWS FROM NNUH – SPRING 2017 9 PAGESPOTLIGHT: HEADER CLINICAL SUPPORT SERVICES Clinical Support Services: Part 2

In the previous edition and services that are invaluable to Support Services Division. These are of The Pulse, we took a look at four the Trust. just a few of the excellent teams departments within the Clinical Chief of Division, Professor Carol providing first class patient care, Support Services Division. In this Farrow said: “I am so grateful for and I would like to say thank you edition, we focus on four further the professional and dedicated for all the work you do for the teams in the Division who provide a work carried out by all the Trust.” diverse and specialised range of skills departments within the Clinical Clinical Psychology

The Clinical Psychology team their relationships, how they specialises in assessing and treating function and their quality of life. Our adults and children with complex focus is to explore with people how medical needs and long-term they can live with their condition or conditions. The team works from a illness, make and stick to difficult range of therapeutic models and as choices regarding treatment and still part of the multidisciplinary team engage with a life that they value”. within departments across the Dr Derisley added: “The work we hospital. do in the hospital plays a key part in The areas in which they provide treating patients and we believe that a service within paediatrics a holistic approach is important, and include: diabetes, oncology, psychological intervention should Dr Jo Derisley, Clinical Psychologist gastroenterology, rheumatology and often go hand in hand with medical cystic fibrosis. When treating adults, care.” this is essential for a big teaching the team provides a service for Research and teaching also play a hospital such as ours.” pain management, diabetes, cystic big part of the team’s role and they Dr Derisley added: “From fibrosis, weight management and work in partnership with the UEA on a recent audit carried out in breast cancer. their Clinical Psychology Doctorate February 2017, patients described NNUH Head of Clinical Psychology, Training Programme. Dr Derisley our service as a ‘lifeline’ and an Dr Jo Derisley said: “When people said: “Research and teaching is an opportunity to speak about their are diagnosed with a long term important part of our role. We share distress with someone outside the condition, it can really change the our experience and knowledge with family, which reflects our invaluable way they think about themselves, psychologists of the future, and work.” Medical Illustration

The Medical Illustration team theatre environment. The images to accompany medical or scientific specialises in photography, graphic can be used for diagnosis or reports, articles or research papers. design, medical art and videography. recording a condition during the Patients can be assured that the Using their skills, the team members stages of treatment. clinician will have the highest quality produce resource materials for Recently retired and long-standing images to make valid judgements use in patient care, education and Head of Medical Illustration, Simon regarding their conditions enabling teaching. Dove explains how beneficial the patients to receive the best care.” Medical Illustration offers a services provided by the complete Clinical and Ophthalmic team are. Photography service, photographing “Our photographers more than 40,000 patients a year, produce accurate and and they also provide graphics, objective images that illustration design and multi-media record injuries and services. diseases, as well as the Clinical photographers record progress of operations clinical conditions presented by and medical procedures. patients, working in a photographic The images are used for studio, clinic, ward or operating measurement and analysis, and The Medical Illustration team

10 NEWS FROM NNUH – SPRING 2017 SPOTLIGHT: CLINICAL SUPPORTPAGE SERVICES HEADER Clinical Support Services: Part 2

Women’s Health, including Physiotherapy continence management; Neurology; Respiratory; Cardiology, Plastics; and Paediatric patients. This may be to The team provides support to all individuals or rehabilitation groups inpatient specialties and to patients e.g. cardiac, vascular, pulmonary and of all ages with both planned and musculoskeletal. emergency admissions, as well as a Penny Tilbury, NNUH Amy Mortishire, Senior Physiotherapist. musculoskeletal self-referral service Physiotherapy Service Manager pictured with a patient in the for staff. explains how extensive the services hydrotherapy pool They support those affected are which the team provides. “In by injury, illness or disability, addition to these physiotherapy- both within and outside the Trust, through movement and exercise, specific services, we also work to facilitate timely discharge from management of respiratory in integrated teams with our hospital.” conditions and complications, Occupational Therapy colleagues in Further to these services, the education and advice, and identify hand therapy clinics, as well as with team provides aquatic therapy for where movement deviates from the wider multidisciplinary team both children and adults in their normal and the reasons for this. in pain management clinics. We hydrotherapy pool. Their clinical specialties include: support the Home-Based Therapy Penny said: “With the dedicated Paediatrics; Women’s Health; programme, which facilitates early work of the Physiotherapy team, Orthopaedics; Neurology; Stroke; discharge from hospital by providing we are able to provide an excellent Plastic and Reconstructive ongoing assessment and input to service of care to our patients by Surgery; Older People’s Medicine; patients at home.” planning individual rehabilitation Surgery; Respiratory Medicine; Penny added: “The team is also goals and identifying the most Cardiology; Critical Care; Oncology; involved with discharge planning, appropriate place for this to be Haematology and Palliative Care. including the assessment of risk, provided.” Physiotherapy outpatient services and collaborate with colleagues are provided for Musculoskeletal; in other professions and agencies,

Chaplaincy

The team provides spiritual, pastoral bring peace and understanding to value the peace and quiet and leave and religious care to patients, carers people whose lives have undergone feeling strengthened and restored,” and staff within the hospital. Its traumatic physical or emotional explains Eleanor. care is particularly needed when pain.” “As chaplains we are thankful life changes for someone, and the The chaplains offer their services to work at the NNUH and we are team are there to listen and offer to people of all faiths or no faith glad to be part of this hospital team compassion to both patients and at all, and can organise alternative which offers professional, dedicated staff. appropriate faith leaders to come and compassionate care.” Eleanor Langan, NNUH Lead in to hospital too. They offer their Chaplain explains that as chaplains time to any patient or family who they have the necessary skills and needs their support due to worry, experience to fulfil the role and are stress or bereavement, and they are present in the hospital 365 days a part of various groups including the year, with a chaplain on call every bereavements forums, the ethics night. committee and the palliative care “As chaplains, we don’t bring meeting. medicines or meals, scalpels or The Chaplaincy team encourages exercises to the patients, but we people to visit the chapel and chapel bring our learning and experience garden. “Some people come and and our presence. We are used to find strength in saying a prayer, meeting people in highly charged, writing a name on our board or stressful situations and we can lighting a candle. Others simply The NNUH Chaplaincy Team

NEWS FROM NNUH - SPRING 2017 11 NEWS FROM CROMER

Cromer Hospital treats its 1,000,000th patient

Cromer Hospital is delighted to be celebrating a big milestone by treating its 1,000,000th patient. This celebration also coincides with the 150th anniversary of the hospital opening in 1867. The newly developed Cromer Hospital opened its doors to the public in March 2012 replacing the 1930s founded hospital. The £15 million development was made possible by two generous legacies; Sagle Bernstein left £11.4 million and Phyllis Cox left £1.3 million. Pictured L-R: Paul Bencowe, Clinical Lead MIU, 1,000,000th Mark Smith, 58, from Trunch near patient Mark Smith, Jill Smith and Matron Anita Martins North Walsham has been attending Cromer Hospital for just over two receives weekly tele clinic support “We’ve got so many amazing years to receive chemotherapy once relating to his chemotherapy with services on offer at Cromer, and a week and is the 1,000,000th Muriel Thoms staff. it’s important to celebrate how patient. He said: “The care that I Mark added: “Cromer hospital is important they are for our patients.” have received over the years has such an important part of the north Iain Young, Cromer Hospital been so friendly and professional Norfolk community and it’s fantastic Operational Manager said: “Cromer and everyone has always gone the that it is celebrating 150 years of Hospital is such a cherished facility extra mile in making sure that I am providing care.” in the local community and this year as relaxed as possible. They have Anita Martins, Matron for Cromer we are thrilled to be celebrating made everything more manageable Hospital said: “It’s been a fantastic both the 1,000,000th patient in the for my family and I and I can’t thank few years in the new hospital and newly developed hospital, and the them enough.” we’re absolutely delighted to be 150th anniversary!” In addition to Mark’s celebrating Mark as our 1,000,000 chemotherapy appointments, he also patient! Cromer Hospital Fete 2017

The ‘Great Cromer Bake Off’, a the day and visitors can also enjoy display of medieval armour and a hearing more about the history of children’s tombola are just some the hospital with photographs and of the activities on offer at this information on display. year’s Cromer Hospital Fete. The event takes place on Saturday 24th June between 10am and 3pm and there’ll be lots of fun activities for all the family to enjoy. There will also be cake and other birthday treats on offer as Cromer Hospital celebrates its 150th anniversary. Hospital Radio will be providing musical entertainment throughout

The Pulse Special Edition: 150 Years of Cromer Hospital Coming soon...

12 NEWS FROM NNUH – SPRING 2017