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In This Edition: Meet Our Virtual Ward Team (Pictured) Have Your Say About Our Plans See How We Contributed to Covid Research INFO CONNECTED

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In This Edition: Meet Our Virtual Ward Team (Pictured) Have Your Say About Our Plans See How We Contributed to Covid Research INFO CONNECTED THE PulseIssue 99 August 2021 In this edition: Meet our Virtual Ward team (pictured) Have your say about our plans See how we contributed to Covid research INFO CONNECTED Food and drink Volunteers respond to new challenges It’s been quite a Feast@: West Atrium, Level 1, open daily 7am Letters and social media while since my last - 1am Our 600 Volunteers are a vital part of Team NNUH, providing message to you in Feast@ the Deli: West Atruim, Level 1, open @NNUH invaluable care and support to our patients and their families the Pulse, in fact it Monday – Friday, 7am-3pm during what’s often an anxious time. was December. Feast@ Café Bar: Out-patients East, open During the pandemic, it wasn’t safe The whole Monday - Friday, 7.30am - 4.30pm I visited A&E on Sunday I would like to say a massive for many to come to our hospitals but community has had Coffee House: Plaza (West), open Monday - morning suffering from severe rib thanks to each and every member we’re pleased that many are back with to deal with the Friday, 7am - 6.30pm; Saturday, 9am - 4.30pm; pain after a fall. I have nothing of the Cath Lab. Our daughter us now. many challenges that Covid has put in Sunday, 9am - 3.30pm “but praise for the treatment I had to come in last week for a our paths - such a lot has happened. It “Our Volunteers are active in every Little Costa: Out-patients West, open Monday received. Everything was checked procedure and has autism and has been a difficult and extremely busy - Friday, 7am – 5.30pm thoroughly, the person giving complex needs. They really took corner of the hospitals, meeting and greeting, collecting feedback, year and we’re currently managing the The Pod: Plaza East, open Monday – Friday, me my final assessment was the time to find out what they third wave of the pandemic. 7am - 8pm; Saturday, 9am - 6pm. considerate and very helpful, and could do to help and support her. engaging with older people and everyone was kind. Thank you. They all went above and beyond patients with dementia, providing Our hospitals are hugely busy and teams Shopping A to help keep her anxiety down, end-of-life care, helping in the Emergency Department and are working extremely hard – my thanks WRVS: East Atrium, open Monday – Friday, explain everything in a way and supporting those being discharged… all of which we’re very to all staff for everything they are doing. I had a need to contact the 8am - 8pm; weekends, 10am - 6pm level she understood and help proud of,” said Sally Dyson, Voluntary Services Manager. Audiology Department for urgent A top priority for us is doing everything WH Smith, M&S Food: Plaza (West), open keep her relaxed, enabling the attention following a mishap with “The pandemic gave us a slight pause and enabled us to think we can to increase our efficiency and Monday – Friday, 7am - 7pm; Saturday, 9am - procedure to be carried out, my hearing aid causing deafness about how we can rebuild volunteering around our patients, as capacity for elective care and treatment 5pm; Sunday, 9am - 4pm especially Mark and Jack the in my right ear which in turn made well as how to make it easier for younger people to volunteer for our patients. The Stock Shop: West Atrium, Level 2, open nurses who were looking after her. my existing tinnitus condition with us. One of our innovations in the last few Monday – Friday, 9am - 5pm; Saturday, 10am L - 3.30pm. in my left ear unbearable. I was “It also put volunteering on the radar for lots of new people, with months - that you can see featured on seen the same day and the care The pupils of Harford Manor innovations such as recently-retired nurses helping at mealtimes, the cover and read about on page 12 - Services I received was outstanding and School drew doctors, nurses with end-of-life care and to deliver vaccinations, and firefighters is our Virtual Ward. Since we launched Cash machines: East Atrium, Level 2, the amazing treatment I received and other hospital staff as real- helping with fit masks for clinical staff. the Virtual Ward in February, more WHSmith and the main restaurant resolved the issue. My sincere life superheroes and sent us patients are completing their recovery in thanks to all the staff involved. some drawings: “We greatly appreciate everything our Volunteers contribute, the comfort of their own homes and it’s Lost property: Call 01603 286803 or ext including bedside companionship, reading aloud, iPad activities, 2803 H getting great feedback. hand massage, visits from PAT dogs, spiritual support and helping Patient Advice and Liaison Service (PALS): When my son, who is five, patients return home. Please also take a look at our story on For confidential help and advice call 01603 suddenly became ill last night I pages 10 and 11 which is all about 289036 contacted 111 and was told to “Now there’s a huge opportunity for us to grow, and we’re planning for the future. Chapel: Open to all. For details of services or planning a more patient-centred model, including enhanced take him to ED. I went straight We’d really love to hear your views on to contact the Chaplains call 01603 287470 there and was met promptly but support on discharge, when Volunteers can drive a patient home, Cromer Hospital, call 01603 646200 unpack bags, make a cup of tea, do some shopping and follow up our plans for services for the next five a nurse who contacted Coltishall years ahead and you can do this really Hospital Radio Norwich: To request a song with welfare calls. We’re also planning more digital virtual roles ward and asked us to wait for easily through our survey on the website or a bedside visit, call 01603 454585 or from transfer. such as Volunteers carrying out telephone patient experience your Hospedia bedside unit dial *800. surveys and “This is me” questionnaires from home. or by scanning the QR code below. Five minutes later a lovely nurse I was only too pleased to take “It’s been a hard year but we’re ready to meet the next challenge Please take part and tell us what you Contact us came and escorted us. We were up the offer of Cardiac Rehab. with a new and improved Voluntary Services – watch this space!” think and what improvements you The Pulse Editorial team: call 01603 289821 welcomed by the warm smiles I found the sessions excellent. would like to see in our hospitals. or ext. 5821, email [email protected] of the staff who were quick to We were guided in exercise and If you’re interested in volunteering, please email Voluntary Design: Medical Illustration check him over and prompt in monitored all the time, and given Services on [email protected] or call 01603 286060 treatment and medication. We so much confidence. We could The Pulse is funded entirely from charitable had a short delay in waiting to ask questions, and again our Sam Higginson, donations: N&N Hospitals Charity, registered see the senior doctor to give us Save the date – AGM 6 October charity number 1048170 drugs were discussed and how Chief Executive, NNUH the all clear. When he arrived he we were feeling. The talks were Join us online for our Annual General Meeting from 4-6pm on Wednesday Norfolk and Norwich University Hospital was apologetic about the delay. very interesting and informative, 6 October, where we’ll provide a review of the year and an update on Colney Lane, Norwich, Norfolk, NR4 7UY This however wasn’t needed as I helping us understand why we had how we’re performing. understand how busy you all can Tel: 01603 286286; Website: nnuh.nhs.uk the health issues and how to help The event will include our Inspiration Awards from the Norfolk & Norwich be. We were treated with care, avoid repeats. Hospitals Charity to recognise all the support the charity has received from compassion and kindness. Cromer and District Hospital, Mill Road, The staff were delightful and the public over the last year. Cromer, NR27 0BQ To a five-year-old who has never I found the whole experience “ Tel: 01263 513571. There will also be a presentation from one of our clinical teams to show Mark Davies stayed in hospital, he wasn’t enjoyable. I would urge anyone how we are improving patient care. Chief Executive phased by it at all and that’s to take advantage of this fantastic Please note that all opening times entirely down to the team on Look out for more details on our website or email communications@nnuh. Norfolk and Norwich service. Thank you to all for the University Hospitals NHS are currently subject to change. Coltishall ward last night. nhs.uk to register for the event, which will be held on Microsoft Teams. help and guidance. Foundation Trust R P 2 3 FUNDRAISING AND SUPPORT NEWS FROM NNUH Peter raises £40,000 for heart patients Looking ahead to our Are you interested in becoming a governor? Fundraiser and heart patient Peter Orford has presented our Cardiology 250th anniversary The role of governor involves talking and listening to patients about their issues and concerns, what’s Department with a £40,000 cheque. working well and what could be improved, then including their views in the Council of Governors’ work. He raised the money through the You should care about our patients, staff and the services the Trust provides, and want to bring the knowledge and Friends charity shop in London Road experience of staff into discussions and decisions about the direction of the Trust.
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