Program & Exhibitor Directory

EXHIBITOR EXHIBITOR DIRECTORY PROGRAM & PROGRAM CONFERENCE

ANNUAL

EDUCAUSE 2013 EDUCAUSE

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800.633.9876 • www.extron.com/h264 Visit Extron at Booth #710 CONTENTS Welcome to EDUCAUSE 2013! 2 EDUCAUSE Board of Directors

By being here, you’ve made investment in your own 4 EDUCAUSE 2013 Program professional development. More than that, your expe- Committee rience makes a direct contribution to the best thinking in higher education IT. Over the next few days you’ll have the opportunity to: 8 EDUCAUSE 2013 Proposal • Explore some of the top technology issues facing Reviewers higher education • Discover current IT best practices and future possibilities 10 Volunteer Thank-You • Choose from more than 400 educational sessions and seminars 13 Getting Started • Interact with like-minded professionals from around the world • Experience different pedagogies in flexible learning 16 Creating Your Schedule space sessions • Research leading products and services from over 270 18 Schedule At-A-Glance exhibitors • Imagine new ideas with emerging start-up companies in Start-Up Alley 20 Convention Center Maps • Be inspired by game-changing educational models from the Next Generation Learning Challenges 25 Sunday/Monday/Tuesday • Engage in interactive discussions in the community Learning Theater If you have colleagues who couldn’t join us in person, 35 Wednesday please encourage them to attend virtually—there’s still time to participate. 77 Thursday On behalf of everyone who has made this premier gathering of the higher education IT community possible, thank you for attending. 115 Friday Best wishes, 127 Exhibit Hall Information

128 Exhibit Hall Map

130 Exhibitor Directory Diana G. Oblinger Loretta Early President and CEO Program Committee Chair EDUCAUSE University of Oklahoma 156 Index of Speakers

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 1 EDUCAUSE BOARD OF DIRECTORS

Debra H. Allison Kara Freeman Vernon C. Smith* Chair Vice President of Chief Academic Officer Vice President Administration and CIO and Provost Emerita, American Council MyCollege Foundation IT Services on Education Miami University

Joy Hatch Randall J. Stiles David Lassner* Vice Chancellor, Information Associate Vice President, Vice Chair Technology Services Analytics and Institutional Interim President Virginia Community Research University of Hawaii College System Grinnell College

Susan Metros Richard Northam Brian Voss Secretary NoDe Development Manager Vice President and CIO Professor, Associate Vice Research Data Storage University of Maryland Provost, Associate CIO, Infrastructure (RDSI) and Interim Associate Project Dean, University of University of Queensland Southern California

Bruce Maas Pattie Orr* Diana G. Oblinger Treasurer VP for IT/Dean of Libraries President and CEO CIO and Vice Provost for Baylor University EDUCAUSE Information Technology University of Wisconsin– Madison

Justin Sipher Vice President of Libraries and Information Technology St. Lawrence University

* Term expires 2013

Incoming board members

Bill Hogue Laura Patterson Tracy Schroeder Vice President for Associate Vice President Vice President, Information Information Technology and CIO Services and Technology and CIO University of Michigan Boston University University of South Carolina

2 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT PROVEN ADAPTIVE LEARNING TECHNOLOGY

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VISIT US AT BOOTH 511 EDUCAUSE 2013 PROGRAM COMMITTEE

Loretta M. Early Maureen McCreadie Joseph Vaughan Chair Dean, Learning Resources CIO/Vice President University Vice President Bucks County Community for Computing and and CIO College Information Services University of Oklahoma Harvey Mudd College

Michael R. Norma Holland Mark Askren McPherson Staff Liaison Vice Chair Associate Vice President and Director, Leadership CIO Deputy CIO Program Management University of Nebraska– University of Virginia and Professional Lincoln Development EDUCAUSE

Stephen diFilipo Michael D. Miller Julie Little Vice President and CIO Vice Provost for Information Staff Liaison Cecil College Services/CIO Vice President, Teaching, California Polytechnic State Learning, and University, San Luis Professional Development Obispo EDUCAUSE

David Escalante Sharon P. Pitt Catherine Yang Director of Computer Policy Interim Deputy CIO Staff Liaison and Security George Mason University Senior Director, Content Boston College EDUCAUSE

Kathryn F. Gates Kay Rhodes Diana Oblinger CIO Associate Vice Chancellor, Staff Liaison University of Mississippi CIO, TTU System President and CEO Texas Tech University EDUCAUSE

Lori E. MacMullen Vincent Sheehan Executive Director CIO, Associate Dean for Canadian University Council Information Technology of Chief Information Indiana University Officers (CUCCIO)

Renee H. Martin Betsy Tippens Reinitz Director of Applications Assistant Vice Chancellor, North Carolina A&T State Information Technologies University University of Washington Bothell

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© 2013 Campus Management Corp. All rights reserved. Campus Management Corp. is a registered trademark of Campus Management. This mark may be registered in the U.S. or other countries. All other trademarks and service marks are the properties of their respective owners. WE WOULD LIKE TO THANK our event sponsors and corporate partners EVENT SPONSORS EDUCAUSE 2013 participating companies further enhance the conference experience through the multitude of sponsorships listed below. A special thanks to these companies for their extra support.

PLATINUM PARTNERS GOLD PARTNERS SILVER PARTNERS BRONZE PARTNERS Desire2Learn Incorporated Cisco Systems IBM Corporation AirWatch CIO Lounge Wireless access Thursday beverage breaks in Totebags Ellucian McGraw-Hill Education the foyers ConnectEDU EDUCAUSE Institute reception Wednesday networking Moran Technology Community and Constituent Hawkins Leadership Roundtable reception Consulting Group Lounge EDUCAUSE Awards Program EDUCAUSE Virtual Annual Steelcase CourseSmart Conference Flexible learning space Wednesday networking Jenzabar furniture reception Name badges Hyland Software Registration desk technology Wednesday beverage breaks Pearson in the foyers Digital signage LoudCloud Systems Wednesday general session Wednesday lunch in the Sonic Foundry exhibit hall Webcasts

ADDITIONAL SPONSORS

323link Brinqa Fischer International Identity OpenDNS Webcasts Wednesday morning exhibit Notepads Hilton Anaheim Hotel Host Accenture hall refreshment break Follett Higher Education Group SHI International Wednesday featured sessions campusM Thursday general session Wednesday networking Atomic Learning Mobile app Higher One reception Wednesday networking CENIC Hydration stations UNIT4 Business Software reception Network bandwidth KwikBoost EDUCAUSE Virtual Annual AVAST Software EcoprintQ Power stations and mobile Conference Thursday featured sessions Wednesday exhibit hall device charging station Vital Source Technologies dessert stations Friday general session CORPORATE PARTNERS Support from our Corporate Partners enables EDUCAUSE to offer lower event fees, free webinars, and award-winning publications throughout the year.

CDW Government Ellucian Sonic Foundry Dell Gartner Verisign Desire2Learn Jenzabar Incorporated Pearson

Blackboard Cisco Systems Microsoft Corporation Campus Management Epson Steelcase Corporation HP Cengage Learning McGraw-Hill Education

Aruba Networks IBM Corporation Perceptive Software Echo360 Laserfiche SAS Institute Extron Electronics lynda.com VMware Google Moran Technology Workday Higher One Consulting Hobsons Oracle Corporation

AirWatch Dean Evans and Lenovo AT&T Associates Longsight Big Bang Four Winds Interactive LoudCloud Systems Cloudpath Networks Gilfus Education Group NEC Computer Comforts GovConnection NetApp ConnectEDU Hyland Software Panasonic CourseSmart Instructure TouchNet Information EMC Corporation Jadu Systems Enterasys Networks Kivuto Solutions Turning Technologies EDUCAUSE 2013 Proposal Reviewers

The EDUCAUSE 2013 Program Committee invited a number of colleagues to participate as adjunct members in the development of the conference program. Their names are listed below. Their contributions made it possible for us to thoroughly review every proposal submitted, and their knowledge increased our overall pool of expertise. We take this opportunity to thank them.

Cynthia Abercrombie, Harvey Mudd College James Clark, University of Texas Medical Jenny Giron, El Paso Community College Peggy Akridge, University of Kentucky Branch Kim Glover, University of Kansas Radwan Ali, Kennesaw State University Tammy L. Clark, The University of Tampa Robert Goldstein, Pitzer College Melissa Alsing, Seton Hill University Raechelle Clemmons, St. Norbert College Jon Good, University of California, Office of Kay Anderson, Texas A&M University– John Costa, University of Saskatchewan the President Corpus Christi Gerald W. Craft, Occidental College John Goodman, University of Wisconsin– Max Anderson, Rush University Andrew C. Craven, University of Wisconsin– Milwaukee Peter J. Angelos, University of Minnesota Madison Lee Graham, University of Alaska Southeast Duluth Julie Creamer, Carleton College Gayleen Gray, University of Guelph Jimmy F. Ball, University of Mississippi Robert J. Crisler, University of Nebraska– Christina Griffin, The George Washington Gloria M. Barlow, Wilkes University Lincoln University Shandon Bates, University of Oregon Shweta Dalmia, University of Georgia Timothy Griffin, Mississippi State University Marcus Bess, University of North Carolina Kelsey Davis, University of Oregon Michael Griffith, Tulane University Charlotte Stephen Davison, UCLA Brendan Guenther, Michigan State Krista Bianco, University of Guelph David DeFruiter, University of Nebraska– University Anna Biggers, University of Oklahoma Lincoln Cynthia M. Hadden, Louisiana State Rachel Bindman, Los Angeles Public M.J. D’Elia, University of Guelph University Library Derek Densberger, Vanguard University of David Hakanson, Saint Louis University Ellen Borkowski, Union College Southern California Ted Hanss, University of Michigan–Ann Mary Ellen Bornak, Bucks County Nadine Dexter, University of Central Florida Arbor Community College John DiGennaro, Baldwin Wallace University Kimberly Harper, University of Nebraska Sherwood Keith Boswell Jr., North Carolina Anne Driscoll, George Mason University David Harris, Loma Linda University State University Michael Todd Duke, Indiana University East Joel L. Hartman, University of Central Susan G. Bowen, Mercer County Community Joel Dunn, University of North Carolina Florida College Greensboro Rick Haugerud, University of Nebraska– James Boyce, University of Medicine and Marshall Eidson, University of the Incarnate Lincoln Dentistry of New Jersey Word Stephen Hauskins, University of California, Jim Brewer, Texas Tech University Ahmed El-Haggan, Coppin State University Santa Cruz Theodore Bross, Princeton University Sam Eneman, University of North Carolina Donna G. Hayden, Alcorn State University Paula Brossard, University of Wisconsin– Charlotte Kevin Herrera, University of Mississippi Milwaukee Paul H. Erickson, University of Nebraska– Susan M. Hilton, University of Oregon Yvette Brown, Barry University Lincoln Clifford Hirschman, Brown University John Bruggeman, Hebrew Union College– Kenneth Michael Erwin, Indiana University- Fritz Hjardemaal, University of North Jewish Institute of Religion Purdue University Indianapolis Carolina Charlotte Matthew S. Burfeind, Massachusetts David Esping, Missouri University of Science Pamela Holley-Wilcox, University of College of Art and Design and Technology Nebraska–Lincoln Gale Burrow, Claremont University Edward J. Evans, Purdue University Venitra D. Hollingsworth, The University of Consortium James Fadden, Allegheny College Memphis Karl Carter, Bucks County Community Cornelius R. Fay III, Hood College Richard A. Holmgren, Allegheny College College Vince Fell, Texas Tech University Health Kurt Holzhausen, University of Maine at Ravi Chandran, National University of Sciences Center Fort Kent Singapore Kele Fleming, The University of British Julian Hooker, Texas Tech University Andrea Chappell, University of Waterloo Columbia Allie Hopkins, Tulane University Daxing Michael Chen, St. Mary’s University David Fowler, University of Mississippi Brian W. Hopkins, University of Mississippi Stephen R. Cheskiewicz, Wilkes University Medical Center Karl Horvath, Gwynedd-Mercy College Timothy M. Chester, University of Georgia Christopher David Freeland, Washington Christina Huszcza, The George Washington Melody Childs, University of Alabama in University in St. Louis University Huntsville Jacqueline Fritz, Bucks County Community Jill James, University of California, Irvine Patrick Chinn, University of Oregon College Kyle Johnson, Chaminade University of Chien-tzu Candace Chou, University of St. Kim Garwood, University of Guelph Honolulu Thomas Maya Georgieva, New York University Melissa L. Johnson, University of Florida Leah Chuchran, Emory University Victoria Getis, Northwestern University Tanya Joosten, University of Wisconsin– Mark Cianca, University of California, Office Chandra Gigliotti-Guridi, Chesapeake Milwaukee of the President College Butch Juelg, Lone Star College System

8 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT James Kavanagh, University of Wisconsin– Kenneth E. Pflueger, Pomona College Jerry Slezak, University of Mary Washington Milwaukee David M. Pilasky, Case Western Reserve David J. Sliman, University of Southern John Kettlewell, George Mason University University Mississippi Nicholas Key, University of Oklahoma Ralph Pina, Stellenbosch University Chris Spadanuda, University of Wisconsin– Rebecca L. King, Baylor University Jarrett Piner, University of North Carolina Milwaukee Anne M. Klingen, University of Mississippi Wilmington Jennifer Sparrow, Virginia Tech Martin Klubeck, University of Notre Dame Maria Piret, Lynn University Kate Sprague, Webster University Greg Kojola, Wright State University Edward Pokraka, University of Nadine Stern, Princeton University Gene Kovalchick, Bucks County Community Saskatchewan Sean Stone, Claremont University College Steven Premeau, University of Wisconsin– Consortium Kathy Kral, University of West Georgia Milwaukee W. Jason Strutz, University of Illinois at Dale Lackeyram, University of Guelph Paul Proces, Bucks County Community Urbana-Champaign College Stephen G. Landry, Seton Hall University Sara Stubbs, University of Oregon Jamie Putorti-Sandheinrich, University of Andrew C. Lawlor, Bucks County Michael E. Taves, Ithaca College Southern California Community College Julia Teahen, Baker College Online and Emma L. Ramos, University of Texas David Levin, University of California, Davis Center for Graduate Studies Medical Branch Donna Liss, Truman State University Cindy Teghtmeyer, Mount Royal University Dipti Ranganathan, University of Texas Marta Magnuson, Carthage College Cynthia Yewdall Thackeray, University of Southwestern Medical Center Illinois at Urbana-Champaign Ruth Marinshaw, Stanford University John Rathje, Central Michigan University Charles Thompson, University of Illinois at Robert J. Mcauley, Oakland University Ulrich Rauch, University of Trinidad and Urbana-Champaign Linda McCann, Bucks County Community Tobago Pam Thorburn, Victoria University of College Kevin L. Reeve, Utah State University Wellington Shannon McDaniel, Indiana University Cynthia L. Riche, University of Puget Sound Thomas Trappler, UCLA John McDonald, Claremont University William Roberts, Keck Graduate Institute Shannon Tucker, University of Maryland, Consortium L. Renee Robinson, Saint Xavier University Baltimore Darryl McGraw, Wake Technical Community Michael Robinson, Jackson State University Christopher Vance, University of Oklahoma College Eugene Rooney, University of New Mexico Maria Vega, The University of Arizona Keith W. McIntosh, Pima County Community College District Annelie Rugg, UCLA Janice L. Wachtarz, Quinnipiac University Michael R. McPherson, University of Virginia Michael Ruhrdanz, University of Nebraska– Bo Wandschneider, Queen’s University Lincoln Linda Mehlinger, Morgan State University Beth Forrest Warner, The Ohio State Darrel Rusnell, University of Texas HSC at University Amy Metzger, University of Nebraska– San Antonio Lincoln Ellen I. Watson, The University of Memphis Jim Russell, City University of New York Kimberly A. Milford, Indiana University Walter G. Weir, University of Nebraska Arlene Salazar, Texas State University–San Fredrick Miller, Furman University Gary W. White, University of Maryland Marcos Mahnaz Moallem, University of North Kelly Wilkinson, Indiana State University Micah Sardell, University of Oregon Carolina Wilmington Joe Williams, University of North Carolina Tom M. Sawyer, Indiana University Matt Morton, University of Nebraska at at Chapel Hill Southeast Omaha Peter E. Williams, Marian University Beth Schaefer, University of Wisconsin– Patsy D. Moskal, University of Central Stephen Williams, Texas A&M University Milwaukee Florida Lynn Latimer Wilson, University of Georgia Scott Schuth, Concordia University Chicago Melissa Mullinax, Lenoir-Rhyne University Deirdre Woods, University of Pennsylvania Celeste M. Schwartz, Montgomery County Angela Neria, Pittsburg State University Phyllis A. Wykoff, Miami University Community College Ruth Newberry, Duquesne University Greg Schwartz, The University of Iowa Chris Newman, University of Illinois at Deborah C. Scott, Worcester Polytechnic Urbana-Champaign Institute Amanda Nichols, Oakland University Susan Selhorst, Harvey Mudd College Nagwa Nicola, The American University in Elizabeth M. Sette, Bucks County Cairo Community College Nathan Nolen, University of Arkansas at Jan Sheets, Ivy Tech Community College of Little Rock Indiana Alma Novakovic, Harvard University Anne Shelley, Illinois State University Janet O’Brien, Boston University Joseph Shelley, University of Washington Gobnait O’Riordan, University of Limerick Bothell Robert L. Orr, Georgia College and State Donald Sheridan, The University of University Auckland Robyn Otty, Maryville University K. Holly Shiflett, Deltak Julie Ouska, Colorado Community College Sandra E. Shivers, New York Medical System College Ramon Padilla Jr., University of North Dan Siercks, University of Wisconsin– Carolina at Chapel Hill Milwaukee L. Jason Parkhill, Colby College Joseph Simard, University of Virginia Kent Percival, University of Guelph

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 9 OUTGOING VOLUNTEER ACKNOWLEDGment

EDUCAUSE gratefully acknowledges the hundreds of member volunteers whose expertise, time, and energy are essential to the vitality and growth of this association in myriad activities. Special thanks go to the following people who have recently completed or will complete terms of service and chairmanship on advisory committees in 2013.

Advisory Group on Enterprise Core Data Service Advisory Rajeev Bukralia, CIO and Associate Provost Information Systems and Group for Information Services, University of Wisconsin–Green Bay Services (AGEISS) Kathy Bergsma, Information Security Mark Cianca, Interim CIO, University of Nickolas Backscheider, Associate Executive Manager, University of Florida California, Office of the President Director, OIT, Auburn University David Consiglio, Head of Research Support Edward J. Evans, Director of Software Sara H. Gomez, Associate Vice President for and Educational Technology, Bryn Mawr Services, Purdue University Information Management, University of College Washington Geoffrey Corb, Deputy CIO, The Johns Alan M. Ferrenberg, Associate Vice President and Deputy CIO, Miami Kirk Kelly, Associate Vice President and Hopkins University University CIO, Portland State University Joy Hatch, Vice Chancellor, Information Arthur Fridrich, Director, Distance Richard M. Kogut, Project Manager, Technology Services, Virginia Community Education, Virginia State University University of California, Merced College System Andrzej Gadomski, Senior Specialist, Scott D. McGill, Director, Michigan State Otto Khera, Senior Manager, Research IT Service Management, McMaster University and Evaluation, University of Southern University Kay Rhodes, Associate Vice Chancellor, CIO, California Robert Goffeney, Director, IT Strategy and TTU System, Texas Tech University Lori E. MacMullen, Executive Director, Canadian University Council of CIOs Operations, University of Michigan– Heidi Schmidt, Director, Customer Support Dearborn Services, University of California, San (CUCCIO) Diane J. Graves, University Librarian and Francisco Keith W. McIntosh, Vice Chancellor for Professor, Trinity University Shari Waters, CIO, Chapman University Information Technology, Pima County Community College District Michael Griffith, Faculty Technology Deborah B. Whitten, Assistant Vice Coordinator, Tulane University President for IT Planning and Programs, Michele Norin, CIO, The University of David Hakanson, Vice President and CIO, Arizona State University Arizona Saint Louis University Melissa Woo, Vice Provost for Information Cathy O’Bryan, Director of Client Support, Michael Harding, Help Desk Manager, Services/CIO, University of Oregon Indiana University Bloomington Randall J. Stiles, Associate Vice President, California State University, Fresno Tracy Huntleigh-Smith, Manager, Strategy Advisory Committee on Teaching Analytics and Institutional Research, Grinnell College and Planning, University of Otago and Learning Sue B. Workman, Associate Vice President, John G. Jaffe, Director of Integrated David Levin, Director, Academic Technology Client Services and Support, Indiana Information Systems/CIO, Sweet Briar Services, University of California, Davis University College Beverly Magda, Associate Dean Technology Melissa L. Johnson, Assistant Director, Management, Georgetown University EDUCAUSE Review Department University Honors Program, University of Mary Parlett-Sweeney, Deputy CIO, Siena Editors Florida College Diane J. Graves (E-Content), University Marilyn M. Lombardi, Associate Professor Christina Royal (Chair), Provost/Chief Librarian and Professor, Trinity University and Director, CONCEPT Innovation and Academic Officer, Inver Hills Community Entrepreneurship Center, Duke University College Vernon C. Smith (New Horizons), Chief Academic Officer and Provost, MyCollege Margaret G. Massey, CIO, Spring Hill Anna Stoute, Head of Education and Foundation College Outreach, University of Miami David Lassner (Viewpoints), Interim Tom McMurtry, CIO, Avarett University President, University of Hawaii Cathy McVey, Senior Director for IT HEISC Executive Committee Communications and Relationship Michele Norin (HEISC Co-Chair), CIO, EDUCAUSE Review Online Management, Miami University University of Arizona Sandra L. Miller, Director of Instruction and Reviewers Research Technology, William Paterson HEISC Leadership Team Bonnie Allen, Dean of Libraries, Middle University of New Jersey Tennessee State University Doug Markiewicz, Assistant Director, Mahnaz Moallem, Program Leader for Information Security, Carnegie Mellon Melissa Alsing, Executive Director of Instructional Technology Program, University Information Technology, Seton Hill University of North Carolina Wilmington University Derek Tonkin, Web Programmer, Baylor Shiraz Mohammed, Systems Engineer, The University Jessica Catherine Aull, Executive Director University of the West Indies of Operations, Tennessee Board of Marcos Vieyra, Chief Information Security Patsy D. Moskal, Associate Director, Regents Officer, University of South Carolina Research Initiative for Teaching Wayne Brown, Vice President for Extended Effectiveness, University of Central Education, Excelsior College Florida

10 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT Mary Jo Orzech, Library Director, SUNY, The Nominations Committee College at Brockport Sally Jackson, Professor of Communication, Eunwook Park, Director of Distance University of Illinois at Urbana– Learning, Pfeiffer University Champaign Michelle Lew Phelan, Director, Teaching Joanne M. Kossuth, Vice President for and Learning Technologies, UCLA Operations and CIO, Franklin W. Olin Jim Phillips, Director of Learning College of Engineering Technologies, University of California, Kathy Lang, CIO, Marquette University Santa Cruz Brian D. Voss, Vice President of Information Todd A. Plesco, Director of Information Technology, University of Maryland Security, Chapman University Corey Ray, Manager, Instructional Professional Development Technology, Wichita State University JOIN US Advisory Committee Jane Rosenthal, Director of Privacy, Ellen Borkowski (Chair), CIO, Union College University of Kansas Dwayne Cable, Vice President of Roberta M. Roth, Communications Officer, Information Technology Services, AT THE Nevada System of Higher Education Pasadena City College K. Holly Shiflett, Learning Solution Jeffrey C. Cepull, Vice President for Consultant, Deltak Information Resources/CIO, Philadelphia NETWORKING Bethany Simunich, Associate Director of University Online Learning, Kent State University Kathy Hoellen, Dean, York Technical College Melissa Stange, Faculty, Lord Fairfax RECEPTION Community College Recognition Committee Meg Stewart, Research Associate, The Timothy M. Chester, Vice President for University of the West Indies Information Technology, University of WEDNESDAY, 4:306:30 PM Sheri Thompson, IT Planning and Georgia EXHIBIT HALL B/C Communications Officer, Louisiana State Merri Beth Lavagnino, Chief Risk Officer, University Indiana University Beth Forrest Warner, Associate Director for Dennis A Trinkle, Provost and Chief Information Technology (Libraries), The Academic Officer, Harrison College WIN A FREE REGISTRATION Ohio State University Barbara Zirkin, Associate Dean, Distance TO EDUCAUSE 2014! Learning, Stevenson University Scan your badge at all of the Fellowship Advisory Committee Byron C. Mayes, Senior Manager, Library reception sponsor booths for a Technology Servics, Temple University chance to win one of three Samantha Singhal, Director, IT Planning and Communications, University of complimentary registrations to Rochester EDUCAUSE 2014 in Orlando, IT Issues Panel Florida. (Winners will be Morris W. Beverage Jr., President, Lakeland Community College announced on Thursday.) Ritchie Boyd, Academic Technology Specialist, Montana State University John Dixon, CIO, Francis Marion University SPONSORED BY John D. Hermes, Vice President for Information Technology, Oklahoma Christian University Michelle Kozlowski, Associate Vice Chancellor, West Hills Community College District John D. Lawson, Vice Provost/CIO, Western Washington University Mur Muchane, CIO/Executive Director Gold Partner Bronze Partner of Information Technology Services, BOOTH #511 BOOTH #723 Davidson College David L. Rotman, CIO, Cedarville University John J. Suess, Vice President for Information Technology/CIO, University of Maryland, Baltimore County ®

BOOTH #1570 BOOTH #1668

11 DISCOVER THE

CIO LOUNGE FIND YOUR PEERS! Wear the badge sticker Sponsored by PLATINUM PARTNER provided at registration. TUES 11 AM–4 PM | WED 7 AM–5 PM THU 7 AM–6:30 PM | FRI 7–11:30 AM CIO CONSTITUENT GROUP MEETING

304D 303D CIO DISCUSSION SESSIONS ON BALLROOM 304C E D C B A 303C INSTITUTIONAL CHANGE 304B 303B 304A 303A HAWKINS LEADERSHIP ROUNDTABLE OUTDOOR TERRACE 500 CA Sponsored by PLATINUM PARTNER

DON’T MISS! CIO Coaching Sessions | CIO Welcome Breakfast, Wed., 7–7:45 AM, CIO Lounge

Learn more at educause.edu/E13CIO or visit the CIO Lounge. GETTING STARTED Name Badges Sponsored by Jenzabar, Platinum Partner Please wear your name badge throughout the event, as this will grant you access to conference activities. RED: Full conference attendees/daily registrants Access: Exhibit hall open hours, provided lunches, and the networking reception. BLACK: Exhibitors Access: Exhibit hall set-up/tear-down times, open hours, and the networking reception. (Lunch tickets may be purchased at registration.) CLEAR: Exhibit hall only visitors Access: Exhibit hall open hours and the networking reception.

Badge Personalization Customize your name badge to indicate your areas of interest, institutional role, and EDUCAUSE involvement. Stop by the Ribbon and Affinity Sticker Bar next to registration.

Wireless Access Wireless access provided by Cisco Systems, Gold Partner, and bandwidth provided by CENIC Wireless connectivity is available in most areas of the Anaheim Conven- tion Center but not in the exhibit hall. Network SSID: EDUCAUSEAIR Network passphrase: educause (case sensitive)

Mobile App Download the conference mobile app for quick and easy access to the daily agenda, your personal itinerary, location and exhibit hall maps, and conference session evaluations (Android, iOS, BlackBerry, and tablet versions are available). Access the best thinking at educause.edu/ edu13/mobile-app.

My Itinerary Create your own personal itinerary using the daily agendas on the EDUCAUSE website (login required) or the conference mobile app. Add and delete sessions, as well as exhibitors you wish to visit.

Socially Connected Evaluation Feedback

facebook.com/AnnualConference SESSIONS: Share your thoughts on sessions and speakers through the conference mobile app, through our online session evaluation system, #EDU13 at one of the conference information kiosks, or from your own computer at your convenience at net.educause.edu/sesseval/e13.

tinyurl.com/linkedinE13 OVERALL: Submit any comments you have to feedback.educause.edu and watch for the overall conference evaluation e-mail shortly after flickr.com/groups/educause2013 the conference. Coming soon to your inbox!

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 13 GETTING STARTED Places Flexible Learning Spaces | Meeting Rooms 304A/B and 304C/D Please see maps on pages 20–23. Furniture in Meeting Room 304A/B provided by Steelcase, Information Kiosks | Lobby A Gold Partner Build your personal itinerary, map the exhibit hall, check Flexibility is key in these two professionally designed learn- e-mail, check in for a flight, and get daily updates on the ing spaces, which have been created to host a combination conference buzz. Information kiosks are available during of presentations, small-group interactions, and large-group conference hours. discussions.

Power Station Area | Level 3 Exhibit Hall | Exhibit Hall B/C Sponsored by KwikBoost More than 270 innovative product and service providers will Plug in and charge your electronic devices to stay powered be on hand, creating the largest exhibit hall for higher edu- up for the full event—we know you connect more than just cation IT professionals. Mingle with representatives and col- face-to-face while on-site. Phones and tablets (and all the leagues during refreshment breaks, lunch, and the network- cables!)—our sponsor’s got you covered. Hang out or drop ing reception. See page 127 to learn about other exciting them off for a “kwik” charge. activities in the hall, including the Start-Up and NGLC alleys.

CIO Lounge | Meeting Room 303C/D Learning Theater | Exhibit Hall C Sponsored by Desire2Learn Incorporated, Platinum Partner Located near the lunch area in the back of the exhibit hall, this community space will feature high-energy presentations CIOs are invited to relax and hold informal gatherings with including community updates and specific program spot- peers. Find a quiet, comfortable spot to charge your devices, lights and showcases. See pages 32–33 for more information watch streamed general sessions, and check e-mail. An assort- and a detailed schedule. ment of snacks and beverages will also be available. Wednesday only: A continental-style welcome breakfast for EDUCAUSE Central | Lobby C CIOs will be offered from 7:00 to 7:45 a.m. Centrally located, this conference hub connects participants with association leaders and resources. Stop by and see where Community and Constituent Group Lounge | your association is headed, share your feedback, and keep Meeting Room 205B tabs on the conference social media stream. Sponsored by ConnectEDU, Bronze Partner Designed for members of the EDUCAUSE community and Tote Self-Stuffing Area | Lobby A constituent groups, this informal setting is created for you In an effort to reduce waste, we’ve created an area for you to organize impromptu meetings, share valuable content, or to choose only the complimentary hard-copy information just relax and recharge. Drop in or use the on-site scheduling you want. Gather association resource flyers, the conference board to reserve larger meetings. print program, and a convenient tote bag to fill as you desire with these items and any collectables from your trips through International Welcome Lounge | Meeting Room 205A the exhibit hall. Stop by the lounge to connect with other colleagues from around the globe. Check e-mail, relax, and recharge your devices. You’ll also find refreshments, convenient access to a Green Initiatives printer, and basic office supplies. We’re committed to minimizing our event’s impact on the environment. Media Lounge | Meeting Room 206A Conference Bags: Made from 50% recycled material (great Media representatives attending EDUCAUSE 2013 have for reuse after the conference) a quiet place this year to get away from the commotion of Name Badge Holders: Made from 50% recycled material conference activities, charge devices, conduct interviews, and compose stories. The room will not be formally scheduled, Pens: Made from 100% recycled plastic so we ask that you please use common courtesy in this shared Tote-Stuffing Area: Take only the information you want space with your volume and time use of the area. Print Program: Printed on Forest Stewardship Council–cer- Speaker Ready Room | Meeting Room 204A tified 100%-recycled paper Here’s where some of the “behind the scenes” magic really happens! All conference speakers and presenters are encouraged to visit this area to test their equipment with the exact configuration that will be available in their room. Printers, projectors, and a copier will be available for practicing and making last-minute modifications and handouts. You can also pick up your speaker gift and ribbon for your name badge!

14 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT

CREATING YOUR SCHEDULE Special Designations

Award Winner Sessions Award Program sponsored by Moran Technology, Silver Partner Sessions labeled with this icon are presented by the EDUCAUSE Community Leadership, Leadership, and Rising Star Award winners. These individuals have shown exemplary leadership and accomplishment in the use of technology in higher education. They are proven and recognized thought leaders in our community.

REFRESHMENT BREAKS Take time to refuel and relax with refreshments provided during these breaks. Get the energy boost you’ll need to make the most of the many opportunities that surround you!

Corporate Sessions These sessions merge corporate and institutional thought leadership in a dynamic discussion of common challenges and opportunities. These are not long sales pitches but rath- er facilitated intentional dialogue that bridges R&D and pro- motes product development. Sessions are aimed at providing desired outcomes and advancing the practical and innovative use of technology in higher education.

association activities Domains and Outcomes “E” labeled sessions offer you a direct connection to your EDUCAUSE association staff through informal “meet and In an effort to help you navigate the program, the greets” and product and service demonstrations. EDUCAUSE 2013 Program Committee developed a list of IT organizational domains that address challenges reaching Webcasts across the institution. Sessions are categorized in the pro- Webcast recordings are provided by Sonic Foundry, Platinum gram under the headings of the corresponding domain. Use Partner, and 323link these terms to search the program for sessions that best align With such a large array of sessions to choose from, it’s impos- to your specific area of interest. sible to attend them all. Over 60 sessions will be professionally streamed, recorded, and made available to you after the IT Organizational Domains conference. Webcasts are marked in the daily agendas with the screen icon above. Data/Information Access and Management Enterprise and Infrastructure Additional Information Leadership and Management Recording Policy Presentations and associated materials are the intellectual Security, Privacy, and Compliance property of the presenter; no conference session or activity Services and Support may be recorded in any medium without the presenter’s permission. No recording whatsoever for commercial purposes Teaching and Learning is allowed at any time without prior permission from both EDUCAUSE and the speaker(s).

Outcomes Proceedings To help provide a broader context for session selection, most All speakers are invited to upload their presentation presenters provided “outcomes” for their sessions. These are resources including slides, videos, handouts, and the like. practical takeaways participants can expect to glean from at- These resources are available to participants through our tending the session. EDUCAUSE 2013 conference website proceedings page.

16 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT Nearly 90% of your studeNts are Not as eNgaged as you’d like them to be.

miNdliNks caN help. Market-leading content integrated into your LMS = student engagement.

See you at eDuCauSe, oCtober 16-17, anaheim | Stop by Cengage Learning booth #519 SCHEDULE-AT-A-GLANCE TUESday WEDNESday

Registration, Exhibitor Community & Constituent Group Registration, EDUCAUSE International Welcome Help Desk, EDUCAUSE Lounge, International Welcome Central, Community Lounge 7:00 a.m.–4:30 p.m. Central Lounge 7:00 a.m.–4:00 p.m. & Constituent Group CIO Lounge 7:00 a.m.–5:30 p.m. CIO Lounge 11:00 a.m.–4:00 p.m. Lounge 7:00 a.m.–6:30 p.m. 7:00 a.m.–5:00 p.m.

Morning Seminars 8:00–11:30 a.m. General Session Sir Ken Robinson Full-Day Seminars 8:00–9:30 a.m. 8:00 a.m.–4:00 p.m.

Refreshment Break for Seminar Attendees 9:30–10:00 a.m. Break in the Exhibit Hall 9:30–10:30 a.m. Morning Seminars (continued) 8:00–11:30 a.m. Full-Day Seminars (continued) Sessions 8:00 a.m.–4:00 p.m. 10:30–11:20 a.m.

Lunch for Seminar Attendees Break 11:20–11:40 a.m. 11:30 a.m.–12:30 p.m. Sessions 11:40 a.m.–12:30 p.m.

Afternoon Seminars 12:30–4:00 p.m. Lunch in the Exhibit Hall 12:30–2:30 p.m. Full-Day Seminars (continued) Poster Session 8:00 a.m.–4:00 p.m. Exhibit Hall: Presentations in Foyers 9:30 a.m.– 1:30–2:30 p.m. Refreshment Break for Seminar Attendees 2:00–2:30 p.m. 6:30 p.m.

Afternoon Seminars (continued) 12:30–4:00 p.m. Sessions 2:30–3:20 p.m. Full-Day Seminars (continued) 8:00 a.m.–4:00 p.m. Break 3:20–3:40 p.m.

Sessions 3:40–4:30 p.m.

Networking Reception in the Exhibit Hall 4:30–6:30 p.m.

18 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSday FRIday

Registration, Exhibitor Community & Constituent Group Registration, EDUCAUSE International Welcome Registration, EDUCAUSE Central Community & Constituent Group Lounge, International Help Desk, EDUCAUSE Lounge, International Welcome Central, Community Lounge 7:00 a.m.–4:30 p.m. 7:00 a.m.–5:30 p.m. Welcome Lounge 7:00–10:15 a.m. Central Lounge 7:00 a.m.–4:00 p.m. & Constituent Group CIO Lounge Community & Constituent Group Lounge, International CIO Lounge 7:00–11:30 a.m. 7:00 a.m.–5:30 p.m. CIO Lounge 11:00 a.m.–4:00 p.m. Lounge 7:00 a.m.–6:30 p.m. 7:00 a.m.–5:00 p.m. Welcome Lounge, CIO Lounge Registration 7:30–10:30 a.m. 7:00 a.m.–6:30 p.m. EDUCAUSE Central 7:30–11:30 a.m.

Morning Seminars Sessions 8:00–8:50 a.m. Sessions 8:00–8:50 a.m. 8:00–11:30 a.m. General Session Sir Ken Robinson Full-Day Seminars 8:00–9:30 a.m. 8:00 a.m.–4:00 p.m. Break 8:50–9:10 a.m. Break 8:50–9:10 a.m.

Refreshment Break for Seminar Attendees 9:30–10:00 a.m. Break in the Exhibit Hall Sessions 9:10–10:00 a.m. Sessions 9:10–10:00 a.m. 9:30–10:30 a.m. Morning Seminars (continued) 8:00–11:30 a.m. Break in the Exhibit Hall 10:00–10:30 a.m. Full-Day Seminars (continued) Sessions General Session Paul LeBlanc 10:30–11:20 a.m. 8:00 a.m.–4:00 p.m. General Session Jane McGonigal 10:15–11:15 a.m. 10:30–11:30 a.m. Lunch for Seminar Attendees Break 11:20–11:40 a.m. 11:30 a.m.–12:30 p.m. Sessions 11:40 a.m.–12:30 p.m. Lunch in the Exhibit Hall 11:30 a.m.–1:30 p.m. Afternoon Seminars 12:30–4:00 p.m. Lunch in the Exhibit Hall Exhibit Hall: 12:30–2:30 p.m. 10:00 a.m.– Full-Day Seminars (continued) Poster Session 4:30 p.m. Sessions 1:30–2:20 p.m. 8:00 a.m.–4:00 p.m. Exhibit Hall: Presentations in Foyers 9:30 a.m.– 1:30–2:30 p.m. Refreshment Break for Seminar Attendees 2:00–2:30 p.m. 6:30 p.m. Break 2:20–2:40 p.m. Afternoon Seminars (continued) Sessions 2:30–3:20 p.m. 12:30–4:00 p.m. Sessions 2:40–3:30 p.m. Full-Day Seminars (continued) 8:00 a.m.–4:00 p.m. Break 3:20–3:40 p.m. Break in the Exhibit Hall 3:30–4:30 p.m. Sessions 3:40–4:30 p.m. Sessions 4:30–5:20 p.m. Networking Reception in the Break 5:20–5:30 p.m. Exhibit Hall 4:30–6:30 p.m. Sessions 5:30–6:20 p.m.

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 19 304D Ballrooms 303D 304C 303C E D C B A 304B 303B 304A 303A Break Station Break Station California Terrace

213D Break Station 212B 210D Break Station 209B 207D Break Station 206B 204C 203B 201D 213C 212A 210C 209A 207C 206A 203A 201C 204B 213B 211B 210B 208B 207B 205B 202B 201B 213A 211A 210A 208A 207A 205A 204A 202A 201A Paciﬁc Terrace Posters Posters Posters

Convention Center MAPS

Exhibit Hall Exhibit Hall General Sessions Hall C Hall B Hall A

EDUCAUSE Exhibitor Totes Coat Check Central Help Desk Info Registration Kiosks

Palm Court

Hilton Anaheim Hotel Level 1

20 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT 304D Ballrooms 303D 304C 303C E D C B A 304B 303B 304A 303A Break Station Break Station California Terrace

Exhibit Hall Exhibit Hall General Sessions Hall C Hall B Hall A

EDUCAUSE Exhibitor Totes Coat Check Central Help Desk Info Registration Kiosks

Palm Court

Hilton Anaheim Hotel

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 21 Convention Center MAPS

304D Ballrooms 303D 304C 303C E D C B A 304B 303B 304D Ballrooms 303D 304A304C 303A303C E D C B A 304B Break Station Break Station 303B California Terrace 304A 303A Break Station Break Station California Terrace Level 3

213D Break Station 212B 210D Break Station 209B 207D Break Station 206B 204C 203B 201D 213C 212A 210C 209A 207C 206A 203A 201C 204B

213B213D Break Station 211B212B 210B210D Break Station 208B209B 207B207D Break Station 205B206B 204C 202B203B201B201D 213A213C 211A212A 210A210C 208A209A 207A207C 205A206A 204A 202A203A201A201C Paciﬁc Terrace 204B 213B 211BPosters 210B 208BPosters 207B Posters205B 202B 201B 213A 211A 210A 208A 207A 205A 204A 202A 201A Paciﬁc Terrace Posters Posters Posters Level 2

22 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT

Exhibit Hall Exhibit Hall General Sessions Hall C Hall B Hall A Exhibit Hall Exhibit Hall General Sessions Hall C Hall B Hall A EDUCAUSE Exhibitor Totes Coat Check Central Help Desk Info Registration Kiosks

EDUCAUSE Exhibitor Totes Coat Check Central Help Desk Info PalmRegistration Court Kiosks

PalmHilton Court Anaheim Hotel

Hilton Anaheim Hotel 304D Ballrooms 303D 304C 303C E D C B A 304B 303B 304D Ballrooms 303D 304A304C 303A303C E D C B A 304B Break Station Break Station 303B California Terrace 304A 303A Break Station Break Station California Terrace

213D Break Station 212B 210D Break Station 209B 207D Break Station 206B 204C 203B 201D 213C 212A 210C 209A 207C 206A 203A 201C 204B

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 23

EDUCAUSE Exhibitor Totes Coat Check Central Help Desk Info PalmRegistration Court Kiosks

PalmHilton Court Anaheim Hotel

Hilton Anaheim Hotel Preparing for change? Find out what lies ahead.

Rapid changes in the education technology landscape are redefining the enterprise IT organization. In “The Four Futures of IT,” Gartner Research Vice President and Distinguished Analyst Jorge Lopez outlines the changes you can expect — and how you can prepare.

Meet one-on-one with Gartner analysts — and pick three free pieces of Gartner research! Visit Booth #900 for details.

Experience the power of Amos Auringer Gartner research firsthand Irma Fabular PICK 3 Steven L. Kaplan Jorge Lopez John Mishler, Ph.D. Stephen E. Smith Terri-Lynn B. Thayer

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com. Produced by Marketing Communications SUN/MON/TUES

Sunday, October 13 8:00 a.m.–5:00 p.m. 8:00 a.m.–5:00 p.m. Registration Desk Open Sponsored by Jenzabar, Platinum Partner Exhibitor Help Desk Open Lobby B Lobby B Your conference experience begins at the registration desk. EDUCAUSE show management representatives will be avail- All preregistered conference attendees, exhibit hall staff, able at the help desk to assist exhibitors with questions regard- and on-site registrants start at the registration kiosks. Check ing setting up booths, securing booth space at EDUCAUSE in, pick up your entry badge, and proceed to the tote area 2014, and participating in other EDUCAUSE opportunities. for your program, tote, and other conference materials. Exhibitor Help Desk Open Monday, October 14 Lobby B EDUCAUSE show management representatives will be avail- 8:00 a.m.–4:00 p.m. able at the help desk to assist exhibitors with questions regarding setting up booths, securing booth space at EDUCAUSE EDUCAUSE Board of Directors Meeting 2014, and participating in other EDUCAUSE opportunities. (Board members only) Executive Boardroom, Fourth Floor, Hilton Anaheim Hotel Speaker Ready Room Open Meeting Room 204A Speakers using technology are encouraged to visit to test their equipment, prepare for their sessions, or make last-minute modifications.

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 25 TUESDAY Tuesday, October 15 Exhibitor Help Desk Open Lobby B 7:00–7:45 a.m. EDUCAUSE show management representatives will be available at the help desk to assist exhibitors with questions regard- Breakfast for Seminar Speakers and Conveners ing setting up booths, securing booth space at EDUCAUSE Ballroom E 2014, and participating in other EDUCAUSE opportunities. Seminar speakers and conveners are invited to this continental breakfast in order to pick up informational packets Speaker Ready Room Open as well as mingle and chat informally with others. Meeting Room 204A Speakers using technology are encouraged to visit to test 7:00 a.m.–4:00 p.m. their equipment, prepare for their sessions, or make last-minute modifications. EDUCAUSE Community and Constituent Group Lounge Open 8:00–11:30 a.m. Sponsored by ConnectEDU, Bronze Partner Meeting Room 205B Morning Seminars Note: Separate registration and fee are required. This space is designed for members of the EDUCAUSE community and constituent groups to connect with each other. Seminar 8A: Make Your Online Content Organize impromptu and birds-of-a-feather meetings, share Accessible: It’s Easier Than You Think! valuable content, or just relax and recharge in this informal Meeting Room 208A/B setting. Drop in or use the on-site scheduling board to reserve space for larger meetings. See you there! Seminar 9A: Reimagining the “E” in E-Portfolio: International Welcome Lounge Open Emerging, Engaging, and Enriching Meeting Room 205A Technologies for Teaching and Learning Meeting Room 304C/D If you’re an international attendee, stop by this informal lounge to connect with colleagues, check e-mail, relax, and Seminar 10A: Designing Virtualization and recharge your devices. You’ll also find refreshments, convenient access to a printer, and basic office supplies. Cloud Services into a High-Availability, Multitiered, Multilocation Data Center Media Lounge Meeting Room 209A/B Meeting Room 206A Seminar 11A: More Than a Home Page: Media representatives attending EDUCAUSE 2013 have a quiet place this year to get away from the commotion of Crafting a Campus Identity for the Mobile/ conference activities, charge devices, conduct interviews, and Social World compose their stories. The room will not be formally sched- Meeting Room 210A/B uled, so we ask that you please use common courtesy in this shared space with your volume and time use of the area. Seminar 12A: A Breakthrough Model for Faculty Development: The Life-Cycle Approach 7:00 a.m.–5:30 p.m. Meeting Room 210D EDUCAUSE Central Open Seminar 13A: Iterative Design Process of Lobby C Curriculum and Games Visit EDUCAUSE Central, a community hub near registra- Meeting Room 211A/B tion, to connect with association leaders and learn about recent EDUCAUSE activities. Seminar 14A: Balanced Leadership: The Role of Behavior Styles Registration Desk Open Meeting Room 213A Sponsored by Jenzabar, Platinum Partner Lobby B Seminar 15A: A Roadmap for Peer Consulting Your conference experience begins at the registration desk. Meeting Room 213B All preregistered conference attendees, exhibit hall staff, Seminar 16A: Change Management in Higher and on-site registrants start at the registration kiosks. Check in, pick up your entry badge, and proceed to the tote area Education for your program, tote, and other conference materials. Meeting Room 213C

26 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT TUESDAY

Seminar 17A: Getting to Match Point: Seminar 6F: Becoming a Successful Technology Successful Negotiation, Conflict Management, Manager and Facilitation in Higher Education IT Meeting Room 207C Meeting Room 204B Seminar 7F: ITANA Face2Face 2013—EA in Seminar 18A: Responsive Web Design Action: The Value of Enterprise Architecture Meeting Room 210C Meeting Room 207D

Seminar 19A: Overcoming the Influence Deficit: 8:00 a.m.–5:00 p.m. How Higher Ed CIOs Can Hold More Sway Meeting Room 212A/B Next Generation Learning Challenges Convening: Breakthrough Models for College 8:00 a.m.–12:00 noon Completion (By invitation only) ECAR-CIA Working Group Meeting Laguna, Fourth Floor, Hilton Anaheim Hotel Palos Verdes, Fourth Floor, Hilton Anaheim Hotel Next Generation Learning Challenges grant recipients This meeting, sponsored by the ECAR Communications from Wave IIIb will be convening. Lunch included. Infrastructure and Applications Working Group, brings together speakers to share the latest on important communi- 9:00–10:00 a.m. cation technology issues. Learn more about what you need to support your campus’s needs. EDUCAUSE Nominations Committee Meeting HEISC Leadership Team Meeting (Committee members only) (By invitation only) Lido A, Fourth Floor, Hilton Anaheim Hotel El Capitan, Fourth Floor, Hilton Anaheim Hotel 9:30–10:00 a.m. 8:00 a.m.–4:00 p.m. Refreshment Break for Seminar Participants Full-Day Seminars Foyers Note: Separate registration and fee are required. Engage with colleagues, reflect on what you’ve learned, and refresh with a beverage—make the most of the opportuni- Seminar 1F: From Question to Action: Creating ties that surround you! In-House Surveys as a Part of Data-Driven Decision Making 10:00–11:00 a.m. Meeting Room 213D EDUCAUSE Recognition Committee Meeting Seminar 2F: Legal Issues Every Higher Ed (Committee members only) Technology Professional Should Understand La Jolla, Fourth Floor, Hilton Anaheim Hotel Meeting Room 204C

Seminar 3F: Designing an IT Service Catalogue 11:00 a.m.–4:00 p.m. to Support Strategic and Operational CIO Lounge Open Effectiveness Sponsored by Desire2Learn Incorporated, Platinum Partner Meeting Room 207A Meeting Room 303C/D Seminar 4F: Project Management Conference Higher education CIOs are invited to relax and hold infor- within a Conference mal gatherings in this centrally located room. Enjoy an as- sortment of snacks and beverages and find a quiet, comfort- Meeting Room 207B able spot to charge your devices, watch streamed general Seminar 5F: Leveraging Personal Learning sessions, and check your e-mail. Networks for Individual and Organizational Wednesday only: A continental-style welcome breakfast for Innovation CIOs will be offered from 7:00 to 7:45 a.m. Meeting Room 304A/B

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 27 TUESDAY

11:15 a.m.–12:45 p.m. Seminar 10P: Best Practices Build Better Systems EDUCAUSE Connect Committee Meeting Meeting Room 209A/B (Core committee, content architects, ambassadors, and career counselors only) Seminar 11P: Campus IT Policy Development San Simeon, Fourth Floor, Hilton Anaheim Hotel Meeting Room 212A/B Lunch will be provided for committee members. Seminar 12P: Sharpening the Sword: Brain- Based Learning Strategies 11:30 a.m.–12:30 p.m. Meeting Room 213C Lunch for Seminar Participants Seminar 13P: Ensuring Quality in Online and (Lunch ticket required) Blended Programs Ballroom E Meeting Room 213B Lunch is available to speakers and attendees who are registered either for a full-day seminar or both a morning and an Seminar 14P: Principles and Practices: afternoon seminar (lunch tickets will be issued accordingly). Building an Effective Social Media Toolkit Meeting Room 210D 11:30 a.m.–1:00 p.m. Seminar 15P: How Good Are Your IT Services? ELI Advisory Board Meeting Meeting Room 211A/B (Board members and invitees only) La Jolla, Fourth Floor, Hilton Anaheim Hotel Seminar 16P: Integrating the 4Cs into Lunch will be provided for committee members. Instructional Activities with Tablets Meeting Room 213A 11:45 a.m.–3:00 p.m. Seminar 17P: Following the Bouncing Ball to Coalition of Higher Education IT Associations Senior IT Leadership Positions Meeting Meeting Room 210C (By invitation only) Seminar 18P: The Horizon Report: A Hands-On Malibu, Fourth Floor, Hilton Anaheim Hotel Approach to Putting Theory into Practice This invitation-only session convenes the leaders of inter- Meeting Room 210A/B national associations of higher education IT. Lunch will be provided for attendees. Seminar 19P: Overcoming the Influence Deficit: How Higher Ed Technical Leaders Can Hold 12:00 noon–2:45 p.m. More Sway ECAR Working Groups Meeting Meeting Room 204B Palos Verdes, Fourth Floor, Hilton Anaheim Hotel 1:00–2:00 p.m. Join this open meeting of the new ECAR working groups (formerly ACTI) to hear the latest on how to engage with colleagues SEMINAR on topics such as cyberinfrastructure, data storage, communica- Note: Separate registration required. Corporate attendees only. tions technologies, mobile data collection, and more. IT Industry Research Update 12:30–4:00 p.m. Huntington, Fourth Floor, Hilton Anaheim Hotel Jacqueline Bichsel, Senior Research Analyst, and Eden Afternoon Seminars Dahlstrom, Senior Research Analyst, EDUCAUSE Note: Separate registration and fee are required. This session will offer participants an in-depth review of two Seminar 8P: Turning Change into Opportunity: recently published research reports by the EDUCAUSE Cen- The 21st Century’s Most Valuable Skill ter for Analysis and Research: The Consumerization of Tech- nology and The State of E-Learning in Higher Education. Your Meeting Room 208A/B business will benefit from having a better understanding of Seminar 9P: Evaluating Learning Spaces the real-time trends and issues impacting your customers. Meeting Room 304C/D

28 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT For confidence, click here.

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1:00–2:00 p.m. continued 3:00–4:30 p.m. ELI 2014 Program Committee Meeting Chief Information Officers (CIOs) Constituent (Program committee members and invitees only) Group Discussion Session La Jolla, Fourth Floor, Hilton Anaheim Hotel Ballroom A Learn how your CIO colleagues are tackling common chal- 1:00–2:50 p.m. lenges in this discussion and networking session on the ED- UCAUSE top-10 IT issues for 2013. Informal, small-group RUCC Meeting discussions will focus on the wireless explosion, improving (RUCC members and invited guests only) student outcomes, cloud sourcing, and other topics. Join Meeting Room 303B this energetic and engaging start to the conference.

2:00–2:30 p.m. 4:30–5:30 p.m. Refreshment Break for Seminar Participants Constituent Group Leaders Meeting Foyers (Group leaders only) Engage with colleagues, reflect on what you’ve learned, and San Simeon, Fourth Floor, Hilton Anaheim Hotel refresh with a beverage—make the most of the opportunities that surround you! 5:30–7:30 p.m. 2:00–3:00 p.m. DISCUSSION SESSION Software Licensing Issues Constituent Group SEMINAR Meeting Room 303B Note: Separate registration required. Corporate attendees only. Margaret H. Knox, CIO, University of Texas System This meeting will cover the unique licensing needs of higher Talk with the Board education and productive vendor relations. The discussion Huntington, Fourth Floor, Hilton Anaheim Hotel will explore the challenges users of different computers in Susan E. Metros, Professor, Associate Vice Provost, Associate more than one venue face, user identities, and ever-chang- CIO, and Interim Associate Dean, University of Southern ing software needs. Participants will share experiences and California; Bruce Maas, Vice Provost for Information formulate a consensus position on vendor issues. Technology and CIO, University of Wisconsin–Madison When was the last time you got to spend 60 uninterrupted Next Generation Learning Challenges minutes with a campus CIO? During this informal gathering with members of the EDUCAUSE Board of Directors, you’ll Reception have a chance to hear firsthand about the most significant (By invitation only) IT issues and challenges they are facing on their campuses Capistrano, Fourth Floor, Hilton Anaheim Hotel and discover the best way to partner with and market your Next Generation Learning Challenges is hosting a reception products to the higher education community. for all grant recipients, Breakthrough Models Academy participants, and Breakthrough Models Incubator team members. 2:30–3:30 p.m. 7:00–9:00 p.m. EDUCAUSE Reviewers Meeting San Simeon, Fourth Floor, Hilton Anaheim Hotel EDUCAUSE Board, EDUCAUSE 2013 Program Existing and would-be members of the EDUCAUSE Review- Committee, and EDUCAUSE Recognition ers Committee are invited to attend this informal meeting Reception to get acquainted with colleagues and discuss reviewing for (By invitation only) EDUCAUSE Review Online. Avila, Fourth Floor, Hilton Anaheim Hotel

30 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT Start-Up Alley Participants: AcademicWorks Apidapter ApprenNet AspirEDU Axiom Networks Collaaj Composeright Pty Ltd Copley Retention Systems Emerald Exam Enroll Ginkgotree GiveGab HigherNext InFlight Corporation Intellify Learning Discover NextThought NorthCanal Group great ideas. panOpen Panther Learning Systems Start-Up Alley is back at EDUCAUSE 2013! Revolution Next Technologies Pvt Ltd Visit 30 emerging companies with innovative Rukuku products and services for higher education. Shareworks Solutions BV Share feedback on new ideas and learn about pilot opportunities for your institution. Shindig Smart Hires Corporation Tutor Matching Service USEED Visit the alley during exhibit hall hours: ValuePulse WEDNESDAY, 9:30 a.m.–6:30 p.m. Virdocs Software THURSDAY, 10:00 a.m.–4:30 p.m. Vizi Courseware YouSeeU Exhibit Hall C (near the lunch seating area) The Learning Theater is a community space open during the exhibit hall hours and designed for interactive discussions and thought-provoking presentations. When not participating in these quick-paced activities, you can engage in this informal setting with constituent groups and peers to explore hot topic discussions and just-in-time answers to day-to-day challenges. Where thinking Where thinking action. becomes

LEARNING THEATER WEDNESDAY

9:40–10:20 a.m. 12:40–2:30 p.m. Prepare for Lift-Off: Becoming a Showcase of the Latest in Student Successful IT Pilot Site Planning and Advising Tools Join a panel of your university colleagues to learn what it Come and learn about the latest technologies being takes to successfully deliver and host technology pilots on developed by leading education technology vendors your campus. designed to simplify student guidance and education planning at higher education institutions. 10:30–11:20 a.m. 12:40–1:45 p.m. Presentations You Found Your Match: Now Fund It and 1:45–2:15 p.m. Group Discussion Make It Work 2:30–3:20 p.m. What does it take to keep IT pilot partnerships productive and harmonious? Hear feedback from principal Improv: Improve! Women in IT investigators, campus partners, and NGLC to learn about Constituent Group what partners on both sides want and need to make pilot implementations successful. Join the Women in IT Constituent Group in a bit of improv as they explore and practice behaviors that can lead to improved recruitment, retention, and advancement of 11:40 a.m.–12:30 p.m. women in higher ed IT. You'll get an overview of effective Discover Your Pilot practices and then get your improv on! Learn more about pilot opportunities from start-up and emerging companies whose representatives will share 4:40–6:30 p.m. (two 50-minute sessions) information about their pilot projects and offer advice and Making IT Accessibility Accessible insight on their experiences. Join the IT Accessibility Constituent Group to learn how we can help you implement accessibility on your campus. View demonstrations and learn how other campuses are implementing accessibility.

THURSDAY

11:30 a.m.–1:30 p.m. 1:30–2:20 p.m. Breakthrough Models Academy 2013 NET+ 101: Moving to the Cloud with Our Competition Friends in Higher Education and Industry Hear twelve teams from the 2013 Breakthrough Models As cloud computing shifts traditional technology Academy share the concepts they've developed and honed for acquisition models, institutions need to find a balance a breakthrough model in higher education and help select a between the two. Learn how Internet2 NET+ works with winning design. Interview team members and assist the campuses and industry to meld traditional procurement “secret judges” to award $5,000 in professional development models with the realities of the cloud. money to each member from up to three teams. All Things Hosted: Developing an Institution-Wide Cloud Strategy

Reported as a top IT issue by EDUCAUSE, cloud computing is one of the fastest-changing aspects of higher education technology. Join Jenzabar for a special presentation featuring IT leaders who have developed cloud strategies across their campuses—saving time and money, and gaining efficiencies and reliability.

Wednesday, October 16 11:40am-12:30pm Meeting Room 210C

Panel: Alan Roberts, Director of Enterprise Services, Grove City College Jacqui Spicer, CIO/VP for Information Technology, Baker College Ben Bassett, Vice President and General Manager, Managed Services, Jenzabar Moderator: Casey Green, Founder and Director, The Campus Computing Project

Visit jenzabar.com/EDUCAUSE for more information.

EDUCAUSE Booth #301

Wednesday, October 16 7:00 a.m.–5:00 p.m. CIO Lounge Open 7:00–8:00 a.m. Sponsored by Desire2Learn Incorporated, Platinum Partner EDUCAUSE Core Data Service Advisory Group Meeting Room 303C/D Meeting Higher education CIOs are invited to relax and hold infor- (By invitation only) mal gatherings in this centrally located room. Enjoy an as- sortment of snacks and beverages and find a quiet, comfort- El Capitan, Fourth Floor, Hilton Anaheim Hotel able spot to charge your devices, watch streamed general Fellowship Advisory Committee Meeting sessions, and check your e-mail. (Committee members only) Wednesday only: A continental-style welcome breakfast for CIOs will be offered from 7:00 to 7:45 a.m. La Jolla, Fourth Floor, Hilton Anaheim Hotel Breakfast will be provided for committee members. Speaker Ready Room Open Meeting Room 204A 7:00 a.m.–4:30 p.m. Speakers are encouraged to visit to test their equipment, prepare for their sessions, or make last-minute modifications. International Welcome Lounge Open Meeting Room 205A 7:00 a.m.–6:30 p.m. If you’re an international attendee, stop by this informal EDUCAUSE Central Open lounge to connect with colleagues, check e-mail, relax, and Lobby C recharge your devices. You’ll also find refreshments, convenient access to a printer, and basic office supplies. Visit EDUCAUSE Central, a community hub near registration, to connect with association leaders and learn about recent EDUCAUSE activities.

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7:00 a.m.–6:30 p.m. continued 9:30–10:15 a.m. Registration Desk Open Meet with EDUCAUSE Staff to Discuss Sponsored by Jenzabar, Platinum Partner Security and Privacy Programs Lobby B EDUCAUSE Central Your conference experience begins at the registration desk. Stop by to learn more about EDUCAUSE activities in security All preregistered conference attendees, exhibit hall staff, and privacy, including the Higher Education Information Se- and on-site registrants start at the registration kiosks. Check curity Council (HEISC), and a new area of focus, governance, in, pick up your entry badge, and proceed to the tote area risk, and compliance. Meet with Susan Grajek, vice president for your program, tote, and other conference materials. for data, research, and analytics, Rodney J. Petersen, senior government relations officer and managing director of the EDUCAUSE Community and Constituent Group Washington office, and Valerie M. Vogel, program manager. Lounge Open Sponsored by ConnectEDU, Bronze Partner 9:30 a.m.–6:30 p.m. Meeting Room 205B This space is designed for members of the EDUCAUSE com- Exhibit Hall Open munity and constituent groups to connect with each other. Exhibit Hall B/C Organize impromptu and birds-of-a-feather meetings, share Don’t miss the opportunity to preview technology solutions valuable content, or just relax and recharge in this informal offered by more than 270 companies. The exhibitor directo- setting. Drop in or use the on-site scheduling board to re- ry will help you navigate the hall and locate exhibitors pro- serve space for larger meetings. See you there! viding the latest advances in technology to serve your campus needs. We’re also featuring Start-Up Alley, where you can 8:00–9:30 a.m. interact and share feedback with emerging companies that are helping to shape the future of higher education IT. Visit GENERAL SESSION NGLC Alley to learn about our innovative grant projects and Note: This session will be streamed live for the online how these models can apply to your institution. Refreshment audience only and will not be recorded. breaks and lunch are also located in the exhibit hall.

Leading a Culture of Innovation 9:30–10:30 a.m. Sponsored by Pearson, Platinum Partner Exhibit Hall A Refreshment Break in the Exhibit Hall Sir Ken Robinson, Educationalist and Author Sponsored by Brinqa Exhibit Hall B/C Sir Ken Robinson, internationally acclaimed expert on creativity and innovation and author of Finding Your Ele- Take time to refuel and connect while you explore the exhib- ment, The Element, and Out of Our Minds, has worked with it hall. Engage with companies providing the latest advances some of the world’s leading creative organizations—in in technology and reenergize with snacks and beverages! the corporate, educational, and cultural fields. In this presentation, he will identify three myths about innova- 9:40–10:20 a.m. tion that hold many organizations back and the basic practices that drive the most innovative organizations Leadership and Management ahead of the pack. He will also present a three-tier strat- Prepare for Lift-Off: Becoming a Successful IT egy to generate “systemic innovation” across the whole Pilot Site organization. He will then identify the three core roles of creative leaders to make this happen. Key topics will Learning Theater, Exhibit Hall C include the need for “systemic innovation”; the rela- Amy Collier, Director of Digital Learning Initiatives, Vice Provost tionships between imagination, creativity, and innova- for Online Learning, Stanford University; George Veletsianos, tion; the three levels of systemic innovation; and the Assistant Professor, Curriculum and Instruction Department, basic roles of creative leaders. University of Texas at Austin; Tanya Joosten, Director, University of Wisconsin–Milwaukee Please join us for an informal book signing immediately Your campus is an innovator in many ways, and you’ve been following this session in Pearson’s booth #1109 in the approached to be a pilot site for a new campus IT product. exhibit hall. You’d like to say yes to the idea, but you’re not sure you have the infrastructure to make it work. Join a panel of your university colleagues to learn the ropes and discover what it takes to successfully deliver and host technology pilots on your campus. The panelists will offer a dynamic conversation

36 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT WEDNESDAY on the importance of stakeholder involvement, faculty en- Improving Student Outcomes through gagement and selection, faculty development and support, Integrated Planning and Advising Services technical infrastructure, student support, research and evaluation, and critical steps your institution needs to take to Ballroom A ensure your pilot not only flies but soars. Celeste M. Schwartz, Vice President for Information Technology and College Services, Montgomery County Community College 10:30–11:20 a.m. Moderated by: Greg Ratliff, Senior Program Officer, Postsecondary Success, Bill & Melinda Gates Foundation FEATURED SESSION This session will showcase colleges that are deploying state-of- Open Networks for Social and Connected the-art student guidance and support technologies that personalize the delivery of information across organizational depart- Learning ments through an integrated data and information platform. Sponsored by Accenture Ballroom C Enterprise and Infrastructure Mimi Ito, Cultural Anthropologist and Professor, University The Future of Administrative IT of California, Irvine Meeting Room 204B Today’s online world offers new opportunities for de- Gordon D. Wishon, CIO, Arizona State University; Debra Hust mand-driven and socially connected learning, but only the Allison, Vice President for Information Technology and CIO most activated digital learners are taking advantage of this Emerita, Miami University; Brian D. Voss, Vice President of potential. Our research found very few connections between Information Technology, University of Maryland young people’s informal and interest-driven learning and the Moderated by: Jarret Cummings, Director of External Relations, classroom. We are all struggling to adapt to the new realities EDUCAUSE of a world of social media and free-flowing information. How can we best guide, mentor, teach, and coach young people Institutions are approaching the end of their administrative in an era of abundant information and social connection? systems life-cycle facing significant fiscal pressures. As our What kinds of platforms, policies, and technologies can best community considers the future of administrative IT, how connect the classroom to the wider world of learning? should we understand and convey its value to the institution? What steps would help institutions to maximize that Join us for an extra 30 minutes in the foyer for an opportunity to value? Join a CIO panel in discussing these questions and continue the conversation immediately following this session. exploring potential community priorities.

Data/Information Access and Management A Hybrid Public-Private Cloud Strategy for Institutions Connected Security: Managing the Meeting Room 207B Proliferation of Devices on Campus Paul Singh, Datacenter Technical Specialist, and Richard Meeting Room 212A/B Young, Principal Platform Specialist, Microsoft Corporation John Mullen, Vice President and General Manager, Education, As the technology industry continues to move to the cloud, State, and Local Government, Dell most institutions still need to maintain an on-premises envi- Universities and colleges have to deal with privacy, data leak- ronment in spite of the exorbitant costs. Learn how you can age, poisoned sites, social engineering, and employee pro- have both and reduce your IT costs and streamline IT man- ductivity among a landscape of constantly evolving threats. agement through a hybrid public-private cloud strategy. The BYOD revolution has brought personal devices into the Outcomes: Realize that you can have a hybrid public-private picture; these provide an easy target for threats and malware cloud strategy today that reduces TCO and management to enter the network and for users to innocently access ma- licious sites, infecting the network. Universities are facing a tremendous loss of productivity due to increasing attacks on campus, which results in lost or stolen IP and student/faculty and research data. To combat these challenges, Dell has developed an innovative integrative technologies approach to deliver connected security. Outcomes: Learn about the issues and threats facing IT organizations today | Learn how connected security protects universities proactively from device to cloud through a comprehensive life-cycle approach | Learn about advanced models of Dell embedded security

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 37 WEDNESDAY

10:30–11:20 a.m. continued Women in IT Leadership: Forging New Paths Ballroom E Silver Linings Playbook: Hard-Earned Lessons Elizabeth Clark, Managing Director, Educational Technology from the Cloud Group, Harvard Business School Meeting Room 213D Higher education has done a better job advancing women Robert Carozzoni, Information Technology Area Manager into top IT leadership roles than much of the corporate sec- II, Cornell University; Wiliam Wrobleski, Director of tor. A 2012 study on CIOs in higher education identified Infrastructure Projects, University of Michigan–Ann Arbor; Erik reasons behind that trend. This interactive session aims to Lundberg, Assistant Vice President, IT Services and Strategic apply research findings to policy and practice in higher ed Sourcing, University of Washington IT organizations. Universities are under pressure to join the frenzied rush to the cloud, yet barriers on and off our campuses often trip us Outcomes: Understand the outcomes and implications of the study up. We’ll explore the benefits and challenges of aggressively on gender proportionality in higher education IT leadership | moving toward cloud services and outline a playbook for Recognize there are tangible ways to intervene at the organiza- finding the silver linings in the cloud. tional level | Generate new, creative ideas/organizational practices Outcomes: Understand the value cloud computing can bring You Found Your Match: Now Fund It and Make to campus | Acquire a better understanding of the barriers It Work to cloud service adoption | Discover ideas on how to success- Learning Theater, Exhibit Hall C fully accelerate cloud adoption Nancy Millichap, Program Officer, Next Generation Learning Leadership and Management Challenges, EDUCAUSE; Deborah Quazzo, Managing Director, GSV Advisors IT as a Service and the Future of IT on Campus Hear feedback from principal investigators and campus Ballroom D partners on what it takes to keep IT pilot partnerships pro- Mark Henderson, Associate Vice President and COO, Case ductive and harmonious. What do campus partners expect, Western Reserve University; Lev S. Gonick, Chief Executive and how can IT companies that partner with universities and Officer, OneCommunity institutions be sure to deliver on those expectations? Insights As technology leaders in higher education assess how to align gained during the pilots of NGLC’s initial 29 demonstration our organizations with the challenges facing the academy, projects will give attendees a look at the real-world findings the time has come to consider discontinuous organizational about what partners—on both sides—want and need to make change. This panel conversation between a public university pilot implementations successful. This session will also fea- CIO and a private university CIO will outline the emerging ture panelists from funded and funding organizations shar- approaches to “X” as a service and the future of IT. ing the “true” metrics a pilot needs to consider and deliver on in order to attract capital and discussing where and how to Outcomes: Realize that resistance to the commodification of find the money so critically needed to fund a campus IT pilot. IT as a service is futile | Learn how fundamental reexamina- tion of organizations is in the immediate future | Under- Security, Privacy, and Compliance stand the alternative models to the functionally organized IT organization An Institutional Framework for Privacy in Higher Education Top-10 Indicators That You Should Be a Higher Note: This session will be streamed live for the online Education CIO audience and only the audio will be recorded. Meeting Room 213A Ballroom B David Swartz, Assistant Vice President, CIO, American Kent Wada, Director, Strategic IT Policy and Chief Privacy University; Hilary J. Baker, Vice President and CIO, California Officer, UCLA State University, Northridge Privacy is a strategic underpinning of the academic mission The job of the CIO in higher education is an exciting and re- in addition to an operational compliance function. This warding position. However, it is not for everyone. How do you talk will share definitions, principles, and an overarching know whether you are ready to step into the CIO role? Two framework for privacy governance to guide institutional seasoned CIOs will share their thoughts on this topic, share decision making and policy development, resulting from a list of top-10 CIO readiness indicators, and engage you in a an 18-month initiative of the University of California and a conversation to address your questions and concerns. working model at UCLA. Outcomes: Gain better insight into the skills and capabilities Outcomes: Define privacy and how it relates to information needed by a higher ed CIO | Be able to answer the question, security | Hear why privacy is a strategic underpinning of the Is the CIO job for you? academic mission | Discover an integrated framework for privacy strategy, governance, and operations

38 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT @PearsonLS

To see a schedule of 10-minute, in-booth demos on Pearson solutions and first-hand customer experiences, visit EDUCAUSE Booth #1109 pearsonlearningsolutions.com/Educause WEDNESDAY

10:30–11:20 a.m. continued Effective Peer Review Assessments in a Writing MOOC Texas Tech’s Banner Ecosystem Security Meeting Room 213C Strategy Thomas Evans, Senior Instructional Designer, Evonne Kay Meeting Room 204C Halasek, Associate Professor of English, Jennifer Michaels, Graduate Student in Rhetoric/Composition/Literacy, and Kari Branjord, Vice President, Product Management and Cynthia L. Selfe, Distinguished Humanities Professor, The Ohio Strategy, Student Services, Ellucian; Kay Rhodes, Associate State University Vice Chancellor, CIO, TTU System, Texas Tech University This session will examine the efficacy of MOOCs as a plat- In this session, we will share the Texas Tech University System’s form for writing instruction, using data analysis and other approach to developing a stronger, layered security strategy to means to engage with critical questions for digital media manage its enterprise systems and data security concerns. We studies and writing studies: Does the teaching of writing will also share recommended practices for Banner by Ellucian scale? For whom? In what form? Under what circumstances? security, including an overview of Banner Data Defense. Outcomes: Understand data analytics that examine student Outcomes: Gain an overview of Banner Data Defense | Learn textual production in MOOCs | Consider whether MOOCs about security best practices shared by Banner institutions can facilitate effective student peer assessment | Consider the implicit mandate to pursue alternative platforms for de- Services and Support livering rich instruction Who Are Your At-Risk Students? Using Data Mining to Target Intervention Efforts Exploring Emerging and Innovative Meeting Room 211A/B Learning Models in Higher Education Lalitha Agnihotri, Senior Systems Analyst, Niyazi Bodur, Meeting Room 207D Vice President, Information Technology and Infrastructure, Frederick M. Hurst, Senior Vice President for Extended and Alexander Ott, Associate Dean, Academic Support and Campuses, Northern Arizona University; Brian Lukoff, Program Enrollment Services, New York Institute of Technology Director for Leaning Catalytics, Pearson; Kirk Trigsted, Director, Polya Mathematics Center, University of Idaho; Improve targeted intervention by building a model to iden- Kathleen Burns, Director, Advanced Credit Program, University tify and classify at-risk students using data at your institu- of Missouri–St. Louis tion—and do it in-house with available data-mining tools. Find out how we did this at New York Institute of Technolo- Moderated by: Todd Hitchcock, Vice President, Online Solutions, Pearson gy and how you can do it as well. More than 6.7 million students are taking at least one course Outcomes: Gain an understanding of the complete life cy- online. To meet the growing demand for online programs cle of the At-Risk Student Identification Model | Hear the that lead to better outcomes in the classroom and beyond, methodology and the technologies used to create the mod- institutions are exploring emerging online learning models el | Understand how to initiate a similar model that improve the teaching and learning experience. From Teaching and Learning competency-based learning and self-paced learning to the flipped classroom and redesigned courses using the Empo- Connecting Students to Career rium Model, this session will explore the impact and merits Opportunities: Success Stories from Diverse, of each emerging model. Yet Like-Minded, Institutions Outcomes: Learn about the benefits of competency-based Meeting Room 207C learning | Learn how self-paced online learning improves ac- Moderator: Brad Baumgartner, SVP, International Sales, cess to education while providing flexibility and affordability ConnectEDU | Hear successful course redesign stories around the NCAT ConnectEDU will moderate a panel of representatives from Emporium Model and the flipped classroom approach higher education institutions in reviewing the ways in which technology has been used to successfully connect students to How to Gamify Your E-Student Services career opportunities. Learn how these institutions have over- Meeting Room 304C/D come specific challenges and how they’ve utilized technology Alexandera Thackaberry, Manager of Next-Generation to serve their students more efficiently and effectively. Learning, Cuyahoga Community College Outcomes: Understand the multiple facets of successfully In this session, you’ll embark on a collaborative journey connecting students to career opportunities | Learn how from the basics of game mechanics through a make-and- technology plays a critical role in successfully connecting take plan for implementing gamified experiences for your students to career opportunities | Gain knowledge regard- students. We will identify opportunities, brainstorm solu- ing the capabilities available to help with reporting on prog- tions, and explore examples from institutions that have im- ress and student success plemented all or parts of a gamified solution.

40 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT WEDNESDAY

Outcomes: Describe how game mechanics can be leveraged Simplifying Copyright in Online Education: to motivate specific student behaviors | Explain how cultural Understanding New Behaviors and institutional factors interact with agile committee de- Meeting Room 208A/B sign and development | Create an interactive blueprint for gamifying e-student services Robert J. Clougherty, Vice Provost, Empire State College SUNY; Franny Lee, Vice President, University Relations and Product OAAI: Deploying an Open Ecosystem for Development (Co-Founder), SIPX Learner Analytics We will explore lessons learned from a pilot collaboration Furniture provided by Steelcase, Gold Partner between SUNY Empire’s master’s in learning and emerging technologies and SIPX (formerly Stanford Intellectual Meeting Room 304A/B Property Exchange). Gain insights on student engagement Josh Baron, Senior Academic Technology Officer, Marist with deep analytics on content usage and see how to unlock College doors for online education while reducing university liabili- The Open Academic Analytics Initiative (OAAI), an NGLC ty by bringing together library subscriptions, open content, grant recipient, has developed a predictive model for learner and copyrighted content in an easy, transparent experience. analytics using open-source tools, which we are releasing un- Outcomes: Realize that copyright doesn’t have to be scary | der an open-source license. We will share project outcomes Learn that content usage doesn’t have to disappear into a along with research into effective OER-based intervention black hole | Hear how differential pricing encourages new strategies and other critical learner analytics scaling factors. purchasing and business models Outcomes: Learn how students who received interventions had a 7% increase, on average, in their overall course grades | Hear how predictive models are more portable than first anticipated | Learn about the emerging field of learning analytics

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10:30–11:20 a.m. continued State Systems Constituent Group Meeting Room 210A/B DISCUSSION SESSIONS Warren J. Wilson, CIO, Black Hills State University; Linda Business Schools and Colleges IT Officers Hilton, CIO, Vermont State Colleges Constituent Group This meeting will focus on planning, coordinating, facilitating, and providing technology services for state higher Meeting Room 207A education systems. Identifying and exploring areas where Lloyd Goad, Williams School Technology Coordinator, collaboration adds value, reduces costs, and encourages Washington and Lee University; Carol A. Henry, Director of cooperation will be central to the discussion. Directors or Information Technology–College of Business, West Virginia managers of IT for state systems or coalitions of colleges, University coordinators of statewide networks, and system-level IT us- The meeting provides a forum for business and manage- ers such as directors of distance learning coalitions should ment school faculty and IT leaders to identify opportunities plan to participate. for collaboration and explore ideas that best benefit our unique customers. Come prepared to share strategies, solutions, and best practices. 10:30 a.m.–12:30 p.m. Health School IT Professionals Constituent IT Issues Panel Meeting Group (By invitation only) Avila A, Fourth Floor, Hilton Anaheim Hotel Meeting Room 210D Vincent Sheehan, CIO, Associate Dean for Information The EDUCAUSE IT Issues Panel includes individuals from Technology, Indiana University; Boyd Knosp, Associate Dean for EDUCAUSE member institutions to provide quick feedback Information Technology, The University of Iowa to EDUCAUSE on current issues, problems, and proposals across higher education IT. This session will focus on issues and challenges facing IT professionals serving in medical and health-related institutions. Discussions will cover such areas as planning, co- 11:20–11:40 a.m. ordinating, facilitating, and/or providing technology services for academic medicine, including medical education, Beverage Break clinical care, medical and health sciences research, health Sponsored by Hyland Software, Bronze Partner science libraries, and public health. The group will also ex- Foyers plore such topics as the relationships between medical and Take time to refuel and relax. Get the energy boost you’ll need health-related school IT staff and central campus IT units. to make the most of the many opportunities that surround Schools and Colleges of Engineering IT you! Coffee, tea, and sodas are available during this time. Leadership Constituent Group Meeting Room 213B 11:20–11:50 a.m. Sherwood Keith Boswell Jr., Director, Information Technology Meet ELI Staff and Engineering Computer Services, North Carolina State EDUCAUSE Central University Stop by for an informal opportunity to learn more about Join us for a deeper conversation about the challenges of the EDUCAUSE Learning Initiative. Visit with Malcolm providing IT leadership and support to the students, faculty, Brown, director, and Veronica Diaz, associate director, and and staff of engineering schools and colleges. Topics of in- learn how to connect with this vibrant community and dis- terest include priorities and challenges, strategic planning, cuss your ideas and interests. support, budget, and best practices. Small Colleges Constituent Group DISCUSSION SESSION Meeting Room 209A/B Continue the Conversation with Mimi Ito Ethan Benatan, Fellow, National Institute for Technology in Foyer, level 3 Liberal Education; Mary Parlett-Sweeney, Deputy CIO, Siena Mimi Ito, Cultural Anthropologist and Professor, University of College California, Irvine This meeting will foster the discussion of IT issues specific Join us in the foyer for an extended half-hour conversa- and possibly unique to small colleges, allowing participants tion following “Open Networks for Social and Connected to share challenges, solutions, and successful techniques Learning.” employed in the planning and management of technology-related resources.

42 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT WEDNESDAY

11:40 a.m.–12:30 p.m. Enterprise and Infrastructure All Things Hosted: Developing an FEATURED SESSION Institution-Wide Cloud Strategy Online Learning: The Proper Role for the Meeting Room 210C CIO Is…! Jacqui Spicer, CIO, Baker College System; Alan Roberts, Sponsored by Accenture Director of Enterprise Services, Grove City College Ballroom C Reported as number 3 in this year’s annual EDUCAUSE Tracy Futhey, Vice President for IT and CIO, Duke University; top-10 IT issues survey, cloud services and hosted IT envi- Bradley Wheeler, Vice President for IT and CIO, Indiana ronments are increasingly important as institutions contin- University ue to adopt these practices. Hear from peer IT leaders who What role, if any, should a CIO play in shaping and ex- have developed a cloud strategy across their campuses—sav- ecuting an institution’s online learning strategy? Is this ing time and money and gaining efficiencies and peace of finally an opportunity to play a major, influential, and mind. strategic role in the educational mission, or is this the Outcomes: Discover the importance of developing an in- province of academics with perilous risks for CIOs? This stitution-wide hosted plan | Learn about the high value/ session will debate the specific opportunities and risks for affordability of moving toward a subscription-based model | CIO engagement in online learning. Learn best practices for working with your service provider Outcomes: Identify institutions’ cultural contexts that en- to adopt cloud services able or inhibit CIO engagement in online learning | Iden- ECAR Study Results for BYOD and the tify rationales that may make a case for broad (or narrow) CIO/IT engagement | Identify personal characteristics Consumerization of IT in Higher Education that shape colleagues’ impressions of the role for the CIO Meeting Room 204C Join us for an extra 30 minutes in the foyer for an opportunity Stephen diFilipo, Vice President and Chief Information Officer, to continue the conversation immediately following this session. Cecil College; Eden Dahlstrom, Senior Research Analyst, EDUCAUSE The consumerization of IT continues to weigh heavily on Data/Information Access and Management the minds of campus leaders and IT units. What are the Leveraging Learning Analytics to Build a most important bring-your-own-device/everything IT is- Culture of Evidence-Based Decision Making sues affecting higher education, what is the standard for embracing the BYOD/E paradigm, and what can we learn Meeting Room 211A/B from one another? Hear what ECAR found in its investiga- Phillip Adams, Director, Blackboard; James Mabry, Vice tion of this topic and walk away with a better understand- President of Academic Affairs, Shouan Pan, President, and ing of the BYOD/E climate in higher education and ideas Sasan Poureetezadi, Vice President, Information Technology, to better accommodate and leverage personal computing Mesa Community College environments. Mesa Community College is engaged in an ambitious college-wide improvement initiative to use assessment data to A Partnership between the Provost’s Office analyze programs and implement necessary interventions or and the CIO to Capture Faculty Productivity enhancements. Discover how an analytics infrastructure has using Lyterati enabled one college to move beyond a traditional reliance Meeting Room 213B on perceptions and anecdotes to make informed decisions. C. Dianne Martin, Professor, Computer Science Chair, Cyber Outcomes: Learn how one college is balancing investments Security Policy and Research Institute, and Edward A. Martin, between tactical, operational, and strategic for analytics | Deputy CIO–Operations, The George Washington University Analyze what institutional resources are necessary | Demon- GWU has deployed a faculty ERP to capture annual faculty strate the significance of cross-divisional partnerships to a productivity. A joint collaboration between the provost’s of- college-wide improvement initiative fice and the CIO was a critical success factor in this deployment. This presentation will describe the leadership and cooperation required to implement a powerful new IT system across our 10 schools. Outcomes: Realize that collaboration between provost and CIO is key | Realize that faculty must be involved in activities that produce quantifiable results | See that treating faculty productivity only through a “contribution” lens is too narrow

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 43 WEDNESDAY

11:40 a.m.–12:30 p.m. continued The Personal Leadership Philosophy: A Valuable Leadership Tool Taming IdM Chaos to Secure Campus and Furniture provided by Steelcase, Gold Partner Cloud Resources: Lessons Learned by Two Meeting Room 304A/B Small Colleges Donald J. Welch, President and CEO, Merit Network Meeting Room 213C Values-based leadership is a critical competency, especially Gayle Barton, CIO, Amherst College; Joseph Vaughan, CIO/ during rapidly changing times. Leaders must exhibit and Vice President for Computing and Information Services, Harvey develop this skill. The personal leadership philosophy is a Mudd College leadership tool that has been proven effective. In this ses- Does identity management in the cloud sound scary? Learn sion, you will not only understand what should go into it but how two small private institutions successfully implemented also develop your own philosophy. IdM by prioritizing realistic requirements, setting cloud versus Outcomes: Understand the importance of leadership to your on-campus criteria, mitigating risks, identifying vendor-selec- organization’s success | Understand the importance of val- tion criteria, and more. We’ll compare and contrast our two ues in leading | Understand how critical leadership is to re- institutions’ experiences and outcomes and provide you with a taining talented IT staff roadmap to address your own identity management challenges. Outcomes: Understand a realistic set of requirements to move The Search for Coherence in the Research forward with IdM | Understand the criteria for selecting an Library World IdM vendor | Access a concrete list of considerations for IdM Meeting Room 213A Elliott Shore, Executive Director, Association of Research Leadership and Management Libraries (ARL) Cloud Contracting: The Internet2 NET+ Way After a generation of experimentation in the field of linked Ballroom D information technologies, libraries have returned to a notion Alan G. Fishel, Attorney, Arent Fox; Jerrold M. Grochow, Senior that was popular in the 19th century: the universal library. We Advisor to NET+, Internet2; Thomas Trappler, Director, UCLA now think again, like we did in previous periods, that if we Software Licensing, UCLA; Nancy K. Lynch, Associate Director, can just get it right, we can manage to solve the world’s infor- Senior University Legal Counsel, University of Wisconsin– mation needs from the library. The presentation will sketch Madison out the implications of new large-scale projects that aim to Internet2 has been engaging cloud service providers and make sense of a landscape in which libraries are not isolated university counsels in developing contracts that meet the from the much larger ecology of digital forms of information. needs of the university community. This session will address Outcomes: Work toward focusing our efforts on supporting the key issues that schools should be and are concerned projects that will scale across higher education with in contracting for cloud services and discuss how Inter- net2 NET+ is addressing these concerns. Things Rising Stars Do Outcomes: Learn key factors to look for in cloud services Ballroom A contracts | Learn key factors to consider in negotiating with Timothy M. Chester, Vice President for Information Technology, cloud services vendors | Learn how to participate in the University of Georgia; Sue Traxler, Assistant Vice Chancellor NET+ “community cloud” contracting process for Information Technology/CIO, University of Wisconsin– Platteville Discover Your Pilot Moderated by: Marilu Goodyear, Director, University of Kansas Learning Theater, Exhibit Hall C Rising stars don’t set out to be stars—they are focused on Keith Chamberlain, Director, Business Development, making a difference. They are the ones who are constantly EDUCAUSE looking for ways to grow personally and professionally. Nev- Now that you have discovered what it takes to conduct an er afraid to take on challenges others shy away from, they IT pilot at your institution, learn more about pilot oppor- often find themselves rewarded with bigger and more diffi- tunities among the start-up community at the EDUCAUSE cult things to do. They want to make an impact on higher Annual Conference. During this informal session, start-up education—and that’s what makes them stars. Come hear and emerging companies will share information about their past and present chairs of the EDUCAUSE Recognition pilot projects and how they might work with your institution Committee discuss what it takes to be a rising star in our to create a pilot partnership. Successful start-up mentors profession. from emerging companies will also be on hand to give ad- Outcomes: Develop an awareness of the competencies and vice and insight on their experiences. career trajectories that characterize those high perform- ers previously considered by the EDUCAUSE Recognition Committee for the Rising Star Award

44 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT Connect with Learning

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initiatives and collaboration across disparate campus units, 11:40 a.m.–12:30 p.m. continued and demonstrate an innovative software tool that shapes the Security, Privacy, and Compliance conversation about accessibility policy and procedures. What’s Your Number? Measuring the Outcomes: Examine early outcomes from a project to pro- Maturity of Your Security Program with mote and improve digital accessibility in Oklahoma higher education | Look at teams that have not begun to collabo- HEISC’s New Assessment Tool rate as effectively | Seek volunteers to begin to use the tool Ballroom B Cathy Hubbs, Chief Information Security Officer, American Teaching and Learning University; David Escalante, Director of Computer Policy and Building for Global Collaboration: Transforming Security, Boston College Your Campus Learning Spaces through Do you know how mature your security program is? EDU- Pedagogy, People, Technology, and Vision CAUSE has developed an enhanced information security program assessment tool to help you gauge your program. Meeting Room 208A/B This session will introduce the new tool and explain how it Andrew Allen, Deputy CIO–Stern School of Business, and can assist in both benchmarking and improving informa- Maya Georgieva, Associate Director, Center for Innovation in tion security. Teaching and Learning, NYU Stern, New York University This session will focus on strategic planning to design learn- Outcomes: Learn how to perform a self-assessment of your ing spaces with emphasis on pedagogy, people, technology, information security program | Access a quick resource to and vision. We will examine the importance of establishing ramp up areas in your security program | Address current design standards matching pedagogical needs with institu- and future compliance gaps tional technology and infrastructure support plans. We will Services and Support discuss design principles for mobile, connected, visual, and interactive learning for the global campus. How Stevens Institute of Technology Manages Resources, Prioritizes Projects, and Outcomes: Discuss the importance of learning space design standards that match pedagogical aims | Learn why involving Supports Strategic Goals students, faculty, support staff, and executive groups is critical Meeting Room 207B | Realize that strategic planning is vital to developing learning David W. Dodd, Vice President and CIO, Stevens Institute of spaces and must involve talent from across the institution Technology; Andrew Graf, Lead Analyst, TeamDynamix Higher education institutions are being called on to do A College-Level Learning Framework for more with less—managing tight resource constraints and Assessing Open Educational Resources diminishing budgets while continuing to support their Ballroom E institutional mission and operational and strategic goals. Amy McQuigge, Coordinator of Open Education, Office Join speakers from the Stevens Institute of Technology and of Research, Innovation and Open Education, and Nan L. TeamDynamix as they discuss emerging trends in how high- Travers, Director of Collegewide Academic Review, Empire er education institutions are improving IT results by en- State College SUNY hancing operations via process and tools. SUNY Empire State College is developing a framework to assess Outcomes: Perform high-level cost studies and analyze pipe- university-level learning, regardless of where it was acquired. lines for recommended projects | Display metrics/reports Participants will apply the framework to sample student learn- in robust dashboards including live queries and dynamic ing and will leave with strategies to use the framework within visuals | Realign resources and enable collaboration to max- their prior learning assessment programs or OER initiatives. imize work efficiency Outcomes: Understand the need for a framework to assess student university-level learning | Apply the framework to Institutionalizing Web Accessibility: The Web your programs | Relate the shared principles of nation- Accessibility in Higher Education Project in al and international frameworks to define university-level Oklahoma learning and domains of knowledge Meeting Room 210D Robert Carr, Accessibility Coordinator, Oklahoma ABLE Tech, Oklahoma State University; Jonathan Whiting, Director of Training and Evaluation, WebAIM Center for Persons with Disabilities, Utah State University Participants will get a glimpse into our project to implement system-wide web accessibility across 27 higher education institutions in the state of Oklahoma. We will discuss opportunities and challenges with campus-wide accessibility

46 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT WEDNESDAY

Empowering the Student: A Forward- Harnessing the Power of Learning Thinking Student Computing Initiative Technologies to Improve Outcomes in Higher Meeting Room 207D Education Jon Phillips, Managing Director–Strategy and Solutions, Dell; Meeting Room 204B David Crain, Assistant Provost and CIO, Southern Illinois Jerome Grant, Executive Vice President–Digital Product, University at Carbondale Pearson Southern Illinois University’s innovative learning initiative Technology has provided a once-in-a-generation opportu- provided 1:1 technology and digital content access to all stu- nity to provide widespread access to education, the ability dents and teachers through a freshman tablet computing to increase engagement and improve instruction through initiative. Teaching and learning practices changed when the digital transformation of content, and the capability to students and teachers were provided with laptops, wire- analyze trends in student performance and measure the less learning environments, and additional technology re- achievement of outcomes. Join Pearson for an informative sources. This session will discuss how SIU plans to measure session that explores the technological transformation of changes in teacher practices, student achievement, student teaching and learning. engagement, and students’ research skills. Outcomes: Learn how to leverage predictive analytics to im- Outcomes: With technology pervading all aspects of our lives, prove student outcomes | Learn how to use social learning learn how universities strive to prepare students to be com- to advance the teaching and learning experience and im- petitive in a mobile and versatile computing environment prove student success | Learn how to improve management and sharing of a wide selection of digital content across the institution

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 47 WEDNESDAY

11:40 a.m.–12:30 p.m. continued DISCUSSION SESSIONS Business Continuity Management Constituent Image-Rich Digital Tools Encourage Group Autonomous Learning in Online and Real Meeting Room 207A Laboratory Courses Brian T. Nichols, CIO, Louisiana State University Meeting Room 304C/D This group provides a forum for strategic and tactical dis- Mary Frances Ypma-Wong, Educational Technology Facilitator, cussions regarding the ability of institutions of higher ed- University of California, Irvine; Jonathan Mark Kevan, IT Specialist, University of Hawaii at Manoa; Stefanie Attardi, PhD ucation to maintain or restore business and academic ser- Candidate, Western University Canada vices when some circumstance disrupts normal operations. Discussion topics may include disaster recovery; the activi- The highly visual nature of human anatomy and microbi- ties that restore the institution to an acceptable condition ology courses encourages teaching with digital technology. after suffering a disaster as well as assessing risk and impact; The use of online collaborative software to teach three-di- prioritizing business processes; and restoring operations to mensional anatomy concepts in a two-dimensional space a “new normal” after an event. and customized iPad content enable students to better collaborate, self-evaluate, and learn. Student Affairs IT Constituent Group Outcomes: Outline the logistics and strategies employed Meeting Room 212A/B when incorporating iPads into the “wet lab” environment David S. Sweeney, Director for Information Technology, Student | Identify factors that influence a student’s preference for Affairs, Texas A&M University online or face-to-face teaching labs This group discusses issues related to providing IT services to areas within student affairs. Areas of concentration in- Innovation in Action: Unifying Your Campus clude student organization management, campus hous- in the Cloud ing, recreation center management, events management, Meeting Room 213D student orientation, student conflict and judicial services, Eileen Smith, Product Marketing, Workday dean of students, Greeks, student union management, counseling services, and health services. Does your institution grapple with siloed solutions? Do you have a variety of bolted-on applications to your ERP for mobile Virtual Worlds Constituent Group access, predictive analytics, faculty information, and the like? This panel will discuss the positive outcomes institutions have Meeting Room 209A/B attained by deploying a unified solution across campus and the AJ Kelton, Director, Emerging and Instructional Technology, benefits realized from having that application in the cloud. College of Humanities and Social Sciences, Montclair State University; Jeffery A. LeBlanc, Vice President for Information Outcomes: Learn how transformational thinking ensures Technology, University of Northwestern Ohio university viability | Discover how a unified solution breaks Many instructors and institutions have embraced the idea of down institutional barriers | See how predictive analytics using virtual environments as a teaching tool and learning can assist your campus with tough questions platform. Now that we are past the initial hype, a deeper conversation can take place about the growing variety of Whither the Digital Revolution? platforms and challenges in working with this new technol- Meeting Room 207C ogy. Whether you’ve been involved with virtual worlds for a Roe McFarlane, Senior Vice President, Product Development, while or are just getting curious now, you’ll find this discus- Follett Higher Education Group; Rob Abel, CEO, IMS Global sion session helpful. This meeting will take place simultane- Learning Consortium; Samantha Birk, Associate Director ously on-site in Anaheim as well as in Second Life and in the for Instructional Technologies, Indiana University-Purdue jokaydia OpenSim grid. University Fort Wayne Moderated by: Liz Pisney, Director, Product Management, Women in IT Constituent Group Academic Tools, and Utilities, Follett Higher Education Group Meeting Room 210A/B We were promised jetpacks, personal robots, and digital Deborah Keyek-Franssen, Associate Vice President, Digital course materials that would replace print textbooks. So why Education and Engagement, University of Colorado System; hasn’t this happened? This panel will bring together aca- Beth Schaefer, Director of Client Services, University of demicians with representatives from publishing and IT to Wisconsin–Milwaukee address how campuses can enhance access and affordability This group collects and disseminates effective practices in of course materials using new technologies. the recruitment, retention, and advancement of women in Outcomes: Learn how to assess the impact of technology on higher education IT. Through both virtual and face-to-face student outcomes | Hear about an effective course materials networking opportunities and by making good use of its af- strategy and learn how to implement it on your campus filiation with NCWIT, the National Center for Women and Information Technology, this group provides a venue for

48 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT WEDNESDAY addressing a wide range of issues affecting women IT pro- to simplify student guidance and education planning at fessionals in colleges and universities, including securing higher education institutions. high-level leadership roles in higher education. Participants Katie Blot, President, Education Services, Blackboard; John 12:30–1:00 p.m. White, Vice President, Product Management, Higher One; Greg Schlather, General Manager, Catapult Systems; Charles DISCUSSION SESSION Thornburgh, CEO and Founder, Civitas Learning; Jeff McDowell, Vice President, Market Development, Desire2Learn; Scott Continue the Conversation with Tracy Futhey Fassbach, Chief Research Officer, Education Advisory Board; and Brad Wheeler Mark D. Jones, Senior Vice President and Chief Product Officer, Foyer, level 3 Ellucian; Laurel Dukehart, President, Gateway to College; Todd Gibby, President, Higher Education, Hobsons; Michael Crosno, Tracy Futhey, Vice President for Information Technology and CEO and Founder, MyEdu Corporation; Janene Panfil, Senior CIO, Duke University; Bradley Wheeler, Vice President for IT Vice President for Retention Solutions, Noel-Levitz; Jenny and CIO, Indiana University Abramson, Chief Monetization Officer and Senior Vice President, Join us in the foyer for an extended half-hour conversation fol- Partnerships, Personal; Sandra Sanvido, Director of Product lowing “Online Learning: The Proper Role for the CIO Is…!” Marketing, Salesforce.com Foundation; Jeff McDaniel, Senior Executive, Client Services, Strata Information Group; Larry Piegza, President, SmartEvals; David Yaskin, CEO and Founder, Starfish 12:30–1:15 p.m. Retention Solutions; Russell Little, Project Director, Student Success Plan, Sinclair Community College; Dan Barber, Solutions Meet the Editors of EDUCAUSE Review/ Director, Unicon; Alex Swartz, Chief Executive Officer, Valpar EDUCAUSE Review Online 12:45–1:45 p.m. Presentations EDUCAUSE Central 1:45–2:15 p.m. Group Discussion Stop by for an informal opportunity to speak with D. Teddy Diggs and Nancy Hays, editors of the association’s award-win- 1:30–2:15 p.m. ning publication EDUCAUSE Review and EDUCAUSE Review Online, and Catherine Yang, director of content, about au- Meet EDUCAUSE Professional thoring opportunities and topics of current interest. Development Staff EDUCAUSE Central 12:30–2:00 p.m. Stop by to visit with Julie Little, vice president of teaching, learning, and professional development, and Tracy Petrillo, Hawkins Leadership Roundtable chief learning officer, to discuss the variety of professional de- Sponsored by Ellucian, Platinum Partner velopment opportunities your association offers. Learn about Meeting Room 303A the new EDUCAUSE Connect events, our popular Manage- Note: Separate registration and fee are required. ment and Leadership Institute programs, and ways to get involved, including becoming a presenter and volunteering. 12:30–2:30 p.m. 1:30–2:30 p.m. Lunch Sponsored by LoudCloud Systems, Bronze Partner Dessert Stations Exhibit Hall B/C Sponsored by EcoprintQ Enjoy a buffet-style lunch while you connect with colleagues Exhibit Hall B/C and share best practices. After lunch, visit one of the “grab-and-go” dessert stations and pick up a sweet treat while you explore some of the 12:40–2:30 p.m. unique areas of the exhibit hall including Start-Up Alley and the Next Generation Learning Challenges Alley. Data/Information Access and Management Showcase of the Latest in Student Planning and Advising Tools Learning Theater, Exhibit Hall C Greg Ratliff, Senior Program Officer, Postsecondary Success, Bill & Melinda Gates Foundation Come and learn about the latest technologies being developed by leading education technology vendors designed

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 49 POSTER SESSIONS 1:30–2:30 p.m. continued IdM: Building Walls While Breaking Down Barriers POSTER SESSIONS Kim McDonnell, Accounts Analyst, Identity and Access Foyer, level 2 Management, and Bry-Ann Yates, Program Analyst, Identity and Access Management, University at Albany, SUNY Unlike a traditional conference session, these presentations are informal one-on-one discussions with frontline campus Do you think implementing an institution-wide identi- innovators and staff who have expertise implementing a ty management program has to be painful? If so, you’re replicable idea to share with our greater community. Armed wrong. Learn from some of SUNY Albany’s identity man- with their knowledge and a “poster” display of their topic, agement team members how IdM energized collaboration presenters will be available during this designated time and and relationships across the university. leave their displays up for you to review at your leisure. The poster space is organized by domain, allowing you to focus Long-Term Data Management Strategies for your interests and your conversations on the presentations Big Data that promise ideas and solutions for some of your challenges. Barry R. Ribbeck, Director, Systems Architecture, If you are unable to make it to all the posters or if you want Infrastructure, Cloud Strategies and Initiatives, Rice University to reference a particular resource from back at your insti- We will discuss data storage, scaling, and current technolo- tution, view the digital poster gallery at educause.edu/ gies and methods of managing large-scale data repositories annual-conference/poster-gallery. over extensive periods of time (20+ years). We’ll also explore the decision processes that led us to pursue archiving op- Data/Information Access and Management tions at Rice and review the options and processes used to The Cost of IT at the University of Alberta evaluate them and come to a decision. (2008–13) Predictive Analytics Perspectives: Adoption, Josh Ryder, IT Strategic Initiatives Officer, University of Alberta Experience, Results Additional project contributor: Rob Lake, Information Technology Theresa Morelli, Product Manager, IBM Corporation Planning and Forecasting Officer, University of Alberta Additional project contributor: Lynn Skinner, Marketing Program We will describe a methodology for how to compute the cost Manager–Events, IBM Corporation of IT at a major institution and present the results for the Predictive analytics is transforming institutions of higher past five years. Attendees will gain an understanding of what education by empowering administrators to move from re- percentage of an operating budget is spent on IT. action to prediction by leveraging data into predictive in- Dime-Store Data Warehouse: The TCU Census telligence to increase retention rates, targeting successful Project students for admission, decreasing costs, and enhancing the student experience. Learn about real-world experiences Cathan Coghlan, Director of Institutional Research, Faina with predictive analytics adoption and results. Feldman, Software Developer, and Joshua Harmon, Director of Enterprise Application Services, Texas Christian University Simplifying Complexity through Infographics: This session will examine the pros and cons of TCU’s Census A Focus on Visualizing Academic Library Project strategy. Although it’s not a perfect ETL tool or data Assessment Data warehouse, this quickly and inexpensively implemented instru- Eugene J. Harvey, Assessment and Reference Librarian, ment has given institutional research and other departments Buffalo State College unprecedented access to our historical and current data. Have you heard the term infographics? Learn how infograph- Giving Big Data a Voice on Campus ics can help your audience better understand data, results, and outcomes through visual thinking. Break away from tra- Tom Goodmanson, President and CEO, Calabrio ditional charts, tables, and text and release your creativity as Campuses are sitting on endless data but not using it effec- an information architect using economical, open web tech- tively. We’ll review new analytic techniques by examining a nologies. Capture the power of information visualization real-world case study that automatically captures and ana- with infographics. lyzes 100% of call volumes. Attendees will learn how intelli- gent solutions can provide valuable insight into their voice data, better compliance, quality assurance, and more.

50 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT POSTER SESSIONS Enterprise and Infrastructure Higher Ed IT Trends: An Open Discussion of Combining Project Management and ITIL as a Centralized Support Leveraging an Integrated Driver for IT Governance NOC and Service Desk Mauro Cesar Bernardes, Assistant Director, Lucia Vilela Leite Michael Kubit, Director of the Run Organization, Information Filgueiras, Assistant Director, and Jaime Simao Sichman, Technology Services, Case Western Reserve University; Director, Centro de Computacao Eletronica, Universidade de Sandra Wightman, Practice Leader, Service Management, CDI Sao Paulo Corporation This poster will present the results of a strategy developed at As higher education environments face competitive and University of Sao Paulo to combine ITIL (Information Tech- economic pressure, technology expectations increase, em- nology Infrastructure Library) and Project Management for phasizing the criticality of a stable technology platform. Join IT Governance improvements. The experiences in IT Service an interactive session fueled by real-time technology text- Management and Project Management will be shared to help based polls to help answer the question, Can integrating other organizations in their IT Governance process. a centralized network operations center and service desk model uplift the customer experience? Creatively Leveraging Your Document Management Solution’s Advanced Features Journey to the Cloud Edward J. Evans, Director of Software Services, and Dan Jim Sibenaller, Director, Enterprise Architecture and PMO, Schumacher, Director, Hardware Services and Operations, Information Technology Services, Loyola University Chicago; Purdue University Chuck Zettler, Director, Project Management, Palm Beach State College The future is becoming “cloudier” at Purdue University; we Loyola University Chicago and Palm Beach State College are well on our way to implementing a cloud strategy. In 2011, will demonstrate innovative ways to leverage the advanced we migrated SAP, Banner, and Blackboard to a private cloud. features of document management and workflow systems to The private cloud infrastructure allows us to federate systems stay competitive campus-wide. Discover effective strategies and staff resources to save money and improve service. for extending the life of core systems, reusing information, improving operations and student services, quantifying Strategies for Providing Secure Website ROI, and coping with tight budgets. Hosting as a Central Service Joseph Graham, Enterprise Architect, University of Pittsburgh Device Management: A Case for KACE A policy requiring the use of centralized hosting for websites Gerard Flynn, Senior Director, IT Administration and Client was implemented at Pitt in 2007 as a security measure. One Services, Pepperdine University key to success has been the implementation of a three-pil- Pepperdine University seeks to provide academic freedom lar approach to web security: scanning, isolating, and mon- to end users to customize their computing devices as they itoring. This presentation will focus on how this approach wish. However, a number of end users fail to keep their ap- allows Pitt to effectively manage web hosting for more than plications updated, which can result in invasion by virus, 800 institutional sites. malware, or identity thieves. In response, we have implemented Dell’s KACE device management system. The Tech and Business Applications of Open- Source Analytics Disaster Recovery Preplanning: Decision Max Garrick, Enterprise Systems Architect, and Su Wang, Making for RTO and RPO Enterprise Software Engineer, University of California, Irvine Janice El-Bayoumi, Director, Quality Assurance and Process This presentation will describe how to use near-real-time, Management, and John Jackson, Senior Facilities Technologist, locally hosted, open-source analytics software to guide ap- University of New Brunswick plication development and strategy. The data allows you to Senior executives are accountable to make decisions re- focus on users’ most desired features, as well as refined us- garding institutional IT critical service recovery times and ability and improved project resource allocations. recovery points. Explore how to provide them with the information they need to make those decisions. This information includes risks, threats, reputational and financial business impacts, and decision execution costs—from administrative, academic, and research perspectives.

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 51 POSTER SESSIONS 1:30–2:30 p.m. continued Increasing Awareness of the Value of IT Tracy Gale, Communications Manager, and Fedro Zazueta, Turning Open Source on Its Side: Drupal from Associate CIO and Professor, University of Florida the Top Down Actions resulting from a revised governance structure, a Mark R. Albert, Director, University Web Services, Dhinakaran new strategic plan, and the reallocation of staff resourc- Thamanan Ramaian, Senior Programmer Analyst, and Nadya es led to the creation of an IT Communications group at Rose, Supervisor of Applications Integration, The George the University of Florida. These actions were followed by Washington University the implementation of a communications plan to increase The George Washington University has adopted open-source awareness of the value that IT services provide to primary Drupal for the centrally managed yet flexible content man- stakeholders: faculty, students, staff, trustees, and friends of agement system for the campus. While most Drupal imple- the university. In today’s challenging budgetary climate, UF mentations are single-purpose websites, GW has adapted Information Technology has successfully used communica- this system to meet the needs of feature and security updates tions channels to maximize resources and impact. Metrics while allowing individual sites freedom to experiment. indicate a substantial increase in customer awareness.

Leadership and Management Innovative Solutions from Internet2: Bringing Cloud and Network Technologies to Campus Athletic Rivalries and Web Accessibility: Who Is in the Sweet 16 This Year? Andrew Keating, Program Manager, Internet2 Jon Gunderson, Coordinator of Information Technology Internet2 is laying the groundwork for entirely new ideas Accessibility, University of Illinois at Urbana-Champaign in higher education by helping to equip the brightest people in the world with the most advanced technology in the Everyone is keenly aware of the competitive nature of college world. We will show what Internet2 is doing via advanced sports and the rivalries between schools and athletic confer- networks and the cloud, addressing technical, legal, com- ences. Let’s see how over 200 universities and 12 conferences pliance, business model development, documentation, sup- score in making their websites accessible to people with dis- port, and marketing and promotional activities. abilities using open-source tools that are freely available. Sunshine, Lightning, and Fog: Weathering the Delivering a Practical Mobility Strategy: Start Cloud Services Storm Here and Get It Done! Ruth Ginzberg, Senior IT Procurement Specialist, University of Terry Nikkel, Associate Vice President–ITS, University of New Wisconsin System Administration; James Kavanagh, Assistant Brunswick Director, Letters and Science IT Office, and Wendy Luljak, The emphasis of any mobility strategy needs to be conve- Senior IT Communications Strategist, University of Wisconsin– nience and ease of use, combined with willingness to act Milwaukee quickly and take measured risks to ensure timely responses Cloud computing is here to stay. How can you illuminate in- to the mobility needs and preferences of students, faculty, stitutional concerns and empower faculty, staff, and research- and staff. A successful mobility strategy supports the de- ers in purchasing and wisely using cloud services? How can mands of technological change while being practical and you penetrate the fog of vendor claims? Learn how the Uni- straightforward. versity of Wisconsin–Milwaukee formed a campus-wide advisory board to weather the cloud-computing storm. “Forma, Storma, Norma, Performa, and Churna: Do You Know Them?” The Evolution A Transformational Leadership and Staff of the Georgia Tech OIT Project Management Development Program Office Kathy Snizaski, Information Resource Consultant II, Clemson David Adcock, Senior Project Manager–OIT, Hemalatha University Manickavinayaham, IT Project Management Manager, and The Clemson Computing and Information Technology Kimberly White, IT Project Manager Lead, Georgia Institute of Leadership Summit emerged in a collaborative, self-orga- Technology nizing and innovative way. This program removes barriers, We will present lessons learned from the evolution of our aligns strengths with opportunities, and empowers individ- virtual PMO at Georgia Tech OIT to meet a strategic goal of uals to lead. Learning outcomes are focused on self-aware- relentlessly pursuing organizational effectiveness to increase ness, emotional intelligence, creativity, and coaching. visibility into technology investments and a “lite-weight” approach to gain operating efficiencies and adoption across the enterprise. Join us!

52 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT POSTER SESSIONS Transforming Student Engagement with data-driven, actionable “success drivers” in academic oper- KnowU, a Social Learning Platform ations, in conjunction with a change management roll-out strategy, can move the needle up on higher-level outcomes Kevin Hesler, Vice President of Information Services, Jason like productivity, efficiency, affordability, and student success. Stele, Director, EdTech, and Dennis A. Trinkle, Provost and Chief Academic Officer, Harrison College Finding Their Way: A Research-Based, Discover ways to drive student engagement through an in- Collaborative Approach to Building a Digital novative online social learning platform. See how Harrison Wayfinding System College’s KnowU creates a unique sense of place and community for students and faculty and view the initial results Donna M. Lanclos, Associate Professor for Anthropological since its implementation a year ago. Research, Maggie Ngo, Web Graphic Designer, and Bob Price, Director, Digital Initiatives and Client Services, University of Video Collaboration Technologies: Removing North Carolina Charlotte Barriers J. Murrey Atkins Library at UNC Charlotte has collaboratively developed a digital wayfinding system. This poster will Benjamin J. Fineman, Program Manager, Video Services, explore targeted use cases, our process of development, Internet2 wayfinding problems in academic buildings, and digital Video communication technologies have the potential to tools’ potential to make institutional buildings more acces- enhance collaboration, but it seems like something is always sible for all users. in the way. Is video too unreliable? Hard to use? Expensive? Hard to set up? In this session, Internet2 will discuss how Get Control of Your Course Materials: institutions can overcome these roadblocks to begin lever- Simplifying through Standardization aging advanced video collaboration. Bruce Schneider, Director of Sales Engineering and Analytics, Security, Privacy, and Compliance Ambassador College Bookstores; Stuart Grinell, Marketing Representative, Campus Management Corp. Bring Your Own Credentials: A New Take on Curriculum management, analytics, and assessment com- Single Sign-On pliance mean teamwork for academics, operations, and Jeremy Rosenberg, Senior Application Developer, Simon IT alike. Learn how university system leaders and campus Fraser University leaders can work together to simplify content delivery and Simon Fraser University has integrated cloud credential management by standardizing course materials, reducing providers using the open-source CAS single sign-on solu- material costs, leveraging systems and integrations, analyz- tion. This means that applications can allow access to Gmail ing usage, achieving economies of scale, and more. or Facebook credentials and CAS handles all the communication. This presentation will demonstrate how the integra- How to Program That Digital Display in the tion works and some of its valuable uses. Lobby Britain Woodman, Instructional Learning, University Library, Services and Support University of Michigan–Ann Arbor Building a Technology Toolbox to Facilitate Wondering what to put on your digital screens? The Uni- Campus-Wide Communication and versity of Michigan Library has developed techniques to Collaboration find beautiful high-definition content through student and faculty outreach, the open web, and government resources. Dan Menicucci, Associate Director of Information Systems, This speaker will help you learn about sources and search University of Pittsburgh techniques and suggest inexpensive tools to add profession- Effective communication today requires more than tele- al-quality branding. phones and bulletin boards. At the University of Pittsburgh, we’re combining the technologies used for emergency no- IT’s Role in Research Administration tification, digital signage, and desktop communication (in- Kathy Kuhns, Administrative Assistant, and Chad Macuszonok, stant messaging and ad hoc conferencing) systems with our IT Senior Business Analyst, University of Central Florida enterprise infrastructure. Our goal is anytime, anywhere, At the UCF Office of Research and Commercialization, IT situation-appropriate communication at a click or touch. is more than computer support. Our specialized IT depart- Case Studies on Using Actionable Data to ment uses a researcher-centric approach to develop systems Measure and Manage Academic Operations that allow UCF researchers to more efficiently manage their administrative responsibilities so they can focus on what Sarah Collins, Product Manager, Platinum Analytics, and Tom they do best—research. Shaver, CEO and Founder, Ad Astra Information Systems This discussion will include how real-world examples of

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 53 POSTER SESSIONS 1:30–2:30 p.m. continued Supporting Today’s Digital Essay Peggy Akridge, Manager, Student Computing Services, and Managing Student Support in Technology Patsy Carruthers, Director, Academic Technology Group, Environments for Teaching and Learning University of Kentucky Gursimran S. Koonjul, Multimedia Support Specialist, Cluster Students today are being asked to bring their essays to life Services, Academic Technology Services, Carnegie Mellon through digital media to express themselves and learn University about the subject matter. The University of Kentucky, with student support and funding, opened a presentation center Additional project contributor: Kimberly Hennessey, Manager, Clusters Support Services, Academic Technology Services, that will aid students in developing their communication Carnegie Mellon University skills through digital media. At Carnegie Mellon, campus-wide academic technology Welcome to the Library: Committing to an spaces are partly supported by Cluster Services’ collabora- Analytics-Based Approach to Online Library tive student consultant model, which has developed to provide customer support, maintenance, and troubleshooting Service services for faculty, staff, and students. This presentation Jane Foo, Digital Systems Librarian, and Shanna Pearson, will highlight lessons learned from managing a rich training User Experience Librarian, Seneca College of Applied Arts and and mentoring program for student employees. Technology What would happen if libraries designed services that began Metrics, Motivation, and Mattering: How Not to with a student’s search? How can we move from a traditional Be Miserable information service model to one that is integrated, intu- Vicki Rogers, Service Desk Manager, University of West Georgia itive, and useful to students? Join us for a look at our approach to reinventing the digital library experience. How do we motivate IT support employees while still doing more with less? We will take a look at some practical ways to Teaching and Learning measure, motivate, and achieve performance goals. We will move beyond traditional methods, suggest ideas for change, Adaptive and Superadaptive Online Learning: and deliver a customizable tool to use with your team. Helping Our Students Learn Smarter Jason Overby, Associate Professor, College of Charleston ODU Learns: A Collaborative Social Media This presentation will provide an introduction to adaptive Experiment with Various Student Academic and superadaptive online learning technologies that have Support Services the power to forever change how our students learn in Melanie Barker, Graduate Assistant, Marissa A. Jimenez, college. Attendees will gain a more comprehensive under- Instructional Resource Specialist, and Rochelle Rodrigo, Assistant standing of how to easily provide individualized learning to Professor of Rhetoric and (New) Media, Old Dominion University students in a variety of subjects. ODU Learns is a collaborative social media strategy between the library, the learning commons, and the Student Success The Apprentice’s Apprentice: What’s Missing Center. The services share one ODU Learns social media from Active Learning Teaching Systems and identity over different social networking outlets. We will Spaces share the history of how ODU Learns developed and the Matthew Schottenfeld, Television Production Manager, Fordham design and implementation strategies. University; Young S. Lee, Professor, Michigan State University Ready, Set, Stream: Cost-Effective DIY It’s not always easy in the education environment to teach Streaming for End Users technologies in a collaborative manner as an active learning class due to equipment limitations and teaching methods. Joseph F. Greco, Senior System Engineer, and Tiffany Habay, This session will offer insights for teaching technology-based Manager, Network Media and Events, Carnegie Mellon University collaborative subjects through active learning apprentice- This session will provide an overview of the implementation ship techniques from the Fordham Nightly News program. of a self-service streaming offering by Computing Services at Carnegie Mellon University. We will discuss how our chosen Challenges and Opportunities to Create solution has allowed us to accommodate the increasing de- Education-Based Start-Ups in Universities: mand for streaming video production and distribution while The Qu-vox Case keeping costs minimal for our department and end users. Alberto Aguilar, Faculty, Adriana Elizondo, Undergraduate Student, Ricardo Escandon, Undergraduate Student, and Angelica Santana Fierro, Faculty, Tecnologico de Monterrey (ITESM) Educators should foresee entrepreneurship in IT as a way to

54 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT POSTER SESSIONS approach the opportunities and challenges that universities A Framework for Implementing Mobile have to promote the creation of start-ups collaboratively be- Learning tween faculty and students. Furthermore, universities need Amy Sugar, Instructional Technologist, Rollins College; Sue to make sure that these opportunities become strategies for Bauer, Instructional Designer, University of Central Florida teaching entrepreneurship. This session will explore the adoption of mobile apps at the Countdown 3, 2, 1, and We’re Live! Data- University of Central Florida. We will present our 2012 UCF Driven Decision Making in Implementing mobile survey findings and our Mobile Implementation Lecture Capture in the Classroom and Beyond Framework, which can be used as a scalable solution to integrate mobile learning into a population of any size. Sherri Restauri, Distance Learning Director, University of Alabama in Huntsville From E-Learning to Social Learning: An Open- Based on data collection across several years of implementa- Source Trilogy (Moodle, Mahara, Elgg) at Paris tion of lecture capture, components of successful adoption Descartes University and implementation include training and support, effec- Eric Cherel, CIO, and Thierry Koscielniak, ICT for Education tive room design, and embedded support structures. This Executive Director, Université Paris Descartes–Sorbonne Paris interactive session will present keys to building successful Cité infrastructure and achieving high-impact outputs with this technology on a higher education campus. The example of Paris Descartes University ICT for Educa- tion department will help you build a strategy to provide a Designing Education through Open Culture seamless architecture of open-source learning tools: faculty validate skills through Moodle; students build e-portfo- Jonan Donaldson, Instructional Designer, Oregon State University lios with Mahara and publish their digital profile through Elgg. This brings consistency to the whole process. See This presentation will review the design and implementa- www.carnets.parisdescartes.fr. tion of a course where students wrote and published books licensed by Creative Commons. The course brought to- Geographies of Learning: How Students gether best practices in education, including project-based Navigate, Use, and Learn from Digital learning, collaborative learning, and student ownership of Resources learning, while helping students become experts in open educational resources. Charles D. Dziuban, Director, and Patsy D. Moskal, Associate Director, Research Initiative for Teaching Effectiveness, Developing for Mass Scale: Tools to Support University of Central Florida; Flora McMartin, Consultant, and Glenda Morgan, Director, Academic Technology Adaptive MOOC Environments Services, and eLearning Strategist, University of Illinois at Brian Adams, Lead Developer, College of Arts and Letters, Urbana-Champaign; Joshua Morrill, Evaluator, University of Julie Libarkin, Associate Professor, Scott Schopieray, Director Wisconsin–Madison of Academic Technology, College of Arts and Letters, and We will present the results of a large qualitative and quan- Stephen R. Thomas, Assistant Professor, Michigan State University titative study of how undergraduate students find, use, and learn from digital resources. The data-driven models MOOCs are one of the most talked about subjects in cur- developed in our study have large implications for how we rent educational discussions. Despite the popularity of the support student learning in online and blended classes, in topic, there is evidence that very few learners who engage in libraries, and in other learning environments. MOOCs finish. Our presentation will focus on our process and experience in creating adaptive tools to support cus- Greening the Classroom tomized student learning in MOOCs. Anna M. Olsson, Manager of Training and Assessment, American University Focusing Discipline and Pedagogical Knowledge through an Agile Development Lens In 2008 American University pioneered a Green Teaching Certificate program that encourages and rewards faculty for Kay Louise Lipson, Academic Dean, Swinburne Online, and being more sustainable in their teaching. This session will Matt Parker, General Manager, IT and Student Operations, provide information about starting and running such a pro- Swinburne University of Technology gram and discuss the advantages for both campus sustain- Swinburne Online is a partnership between a traditional ability and increased use of technology in teaching. university and a successful and entrepreneurial IT business that was established to design, develop, and deliver university degrees entirely online. In this session, we will showcase how agile development strategies have been applied to online education through an innovative course development process.

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 55 POSTER SESSIONS faculty member, and a student will share successful strategies, 1:30–2:30 p.m. continued models, roadblocks, and experiences during this session. An iPad Semester Loan Program: Students’ Experiences with an Active Learning Management, Policy, and the Pedagogical Classroom Value of iPads Young S. Lee, Professor, Michigan State University Terri Gustafson, Assistant Director–Center for Teaching and In this session, we will present students’ experiences with a Technology, College of Education, Michigan State University technology-enriched active learning classroom called REAL The College of Education at Michigan State University im- at Michigan State University. We will offer user feedback on plemented a semester loan iPad program during the 2012– the effectiveness of the room layout and classroom settings 13 academic year for faculty and students. We will discuss for active learning and learning in general. In addition, in- mobile management of iOS devices, student and faculty spiring classroom components from the students’ perspec- perceptions about the pedagogical applications of the iPad, tive will be discussed. and policy implications for future projects. Tips for Producing Flipped Class Video Materials Lecturing with an iPad from a TV Studio Expert’s Point of View Perry J. Samson, Professor, Atmospheric, Oceanic, and Space Matthew Schottenfeld, Television Production Manager, Sciences, University of Michigan–Ann Arbor Fordham University This talk will demonstrate “mobile lecturing.” A combi- Getting the most out of producing flipped class videos with nation of SplashTop and LectureTools allows the instruc- easy-to-understand equipment and procedures is essential tor to show slides, monitor feedback, pose questions, and to the success of a flipped class. This presentation will pro- draw on slides while roaming the classroom. This mobility vide guidelines and techniques for building faculty’s confi- reduces the likelihood that students will go off task during dence and enhancing the quality of video elements from a class. Bring your laptop or iPad to play along. television studio expert’s point of view. Mandatory for Success: Designing a Relevant Understanding the Impact of Online Online Student Orientation Instruction: Strategies and Lessons from the Marwin Britto, Executive Director, Lone Star College–Online, U-Pace Instructional Approach Lone Star College System Dylan Barth, Learning Technology Consultant, Raymond Fleming, Professor, Laura Pedrick, Special Assistant to the Students often enter online courses without the necessary skill Provost and Executive Director, UWM Online, and Diane M. sets to ensure success. In this session, you will learn how manda- Reddy, Professor, University of Wisconsin–Milwaukee tory online orientation aids student readiness; how to collect ef- Additional project contributors: fective stakeholder feedback for developing and implementing Heidi Pfeiffer, Doctoral Student, and Leah Stoiber, Academic Research Specialist, University of a successful online student orientation; and how technology can Wisconsin–Milwaukee make a mandatory student orientation work for you. Understanding the impact of online instruction is impera- Opening Up to Open Courses tive for higher education professionals. Extensive research on U-Pace, an innovative online instructional approach, Thomas Evans, Senior Instructional Designer, and Cory Tressler, Educational Technologist, The Ohio State University illustrates effective methods to evaluate student learning. Furthermore, U-Pace offers a successful model for acting on Getting started with building an open course starts with analytics data. Join us to interact with the U-Pace creators “why?” before “how?” This flipped session will share Ohio and an instructional technologist. State’s approach to open courses and other resources prior to the session. Attendees will experience the process by build- Virtual Campus Infrastructure: IT/User ing a module published on iTunes U during the session. Collaborations to Design and Implement Rethinking Classroom Dynamics: A Interactivity across Campuses and Beyond Partnership between Faculty, Students, and IT Henrik Agerskov, Project Manager, Simon Fraser University Dustin Atkins, Director, External Relations–CCIT, Jan R. Additional project contributor: Cheryl Geisler, Dean of Faculty of Holmevik, Associate Professor, and Alex McInerney, Senate Communication, Art and Technology, Simon Fraser University Chair, IT Advisory Board, Clemson University The adoption of virtual technologies in a multicampus uni- This session will explore a novel partnership between Clem- versity has been enhanced by developing dynamic use mod- son’s IT Student Advisory Board, the faculty Academic Tech- els in advance of technology selection and by collaboration nology Council, and the IT organization to develop a program between users and technical staff. In this presentation, these to implement, manage, and assess an e-learning initiative across principles will be illustrated by a multicampus course sup- a large research university campus. Two IT staff members, a porting heavy multimedia content and student interaction.

56 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT WEDNESDAY

Outcomes: Understand why enterprise storage has become 2:30–3:20 p.m. a wild animal to manage | Learn what to consider when FEATURED SESSION talking to vendors and staff about solutions | Discover strategies to manage enterprise storage near term, medium term, Advances in Devices, Cloud Services, and and long term Data Analytics: High-Impact Opportunities for Education Innovating K–20 through Centers of Sponsored by Accenture Excellence: Accelerate Student Outcomes Ballroom C and Retention with Data and Personalized Learning Anoop Gupta, Corporate Vice President, Microsoft Corporation Meeting Room 207C We are witnessing rapid advances and innovation in de- Greg Garn, Dean, and Mark Morvant, Executive Director, vices, complemented by tremendous innovation in cloud Center of Teaching Excellent, University of Oklahoma services and analytics, which open up new models for scale Moderated by: Jon Phillips, Managing Director–Strategy and learning such as MOOCs. New models and pedagogies Solutions, Dell for in-classroom learning are transforming the nature of Learn from top university IT administrators how they are textbooks. Novel communication and collaboration ser- using groundbreaking analytics and meaningful data to vices, always-on feedback loops, and big data can offer personalize each student’s unique academic journey, from deep insights into student learning, provide personalized application to graduation and beyond. These school leaders pathways for students, and improve retention. This talk are seeing higher retention rates, increased student perfor- will share a perspective on these ongoing developments mance, and more meaningful interactions to help address and touch on key products, services, and research efforts each student’s learning needs. that can empower the higher education community. Outcomes: Gain applicable ideas of how you can garner data, create good data, and analyze it to increase student success and outcomes Data/Information Access and Management Enterprise and Infrastructure End-to-End Life-Cycle Management for Research Data: A Vision for Solving the CIO Panel: Evolving Departmental Success Research Data Management Problem Set into Enterprise Strategies Meeting Room 213B Meeting Room 210C Jacob Farmer, Chief Technology Officer, Cambridge Computer Robert J. Lowden, Associate Vice President, Enterprise Software, Indiana University Bloomington; Kirk Kelly, Associate Join this work-in-progress report on Starfish, a software Vice President and CIO, Portland State University; Drew W. solution designed to tackle the challenges associated with Hopkins, Chief Information Officer, Thomas Edison State managing research data. Topics include tiered storage, College archiving, delivering on data management plans, charge- IT faces high expectations from a wide range of stakehold- back/showback, and the hand-off between research and li- ers to continually expand IT investments, which often arise brary. Examples will be drawn from our work at the Harvard from success in a single department. Enterprise platform Medical School and the Library of Congress. implementations and expansions are especially complex to Outcomes: Learn how to capture metadata throughout scien- manage. Because these projects have the potential for large- tific workflows | Learn how to reduce costs by tiering data scale use and widespread impact, they must deliver mea- storage resources | Learn how to reduce risk by automating surable outcomes that matter. How do you move toward an processes for archiving and data protection enterprise strategy that provides a sustainable model that IT can support without slowing down departments? Enterprise Storage Gone Wild: Tame the Outcomes: Learn how to map IT strategic planning to over- Animal, or Else! arching institutional plans | Explore enterprise system eval- Meeting Room 213A uation approaches | Learn how to strike a collaborative Greg Hackbarth, Manager of Systems Administration, IT balance between centralized oversight and decentralized Division, and Gordon Johnson, Associate Vice President of rollouts Information Technology, Western Kentucky University While enterprise storage has always been problematic, it’s now like a wild animal threatening to consume enterprise funding and human resources at a crippling rate. IT organizations must develop strategies to manage it now. Learn how and why this challenge has evolved and how to tame it.

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 57 WEDNESDAY

2:30–3:20 p.m. continued Computers and Higher Education: The Accidental Revolution Revisited The Future of Video in Education: A Vision Meeting Room 204B for Your Campus in 2014 and Beyond Kenneth C. Green, Founding Director, The Campus Computing Meeting Room 207B Project; David L. Smallen, Vice President, Information Technology and Director of the Library, Hamilton College; Sean Brown, Vice President of Education, Sonic Foundry Theresa Rowe, CIO, Oakland University; Martin Ringle, A student-driven phenomenon is pushing academic video CIO, Reed College; Robert G. Gillespie, Vice President for to the forefront of education-technology planning initia- Computing (retired), University of Washington tives. Join the decade-long leader in video capture as they A major 1981 NSF report characterized computing in high- describe their vision for the future of instructional media er education as “an accidental revolution,” largely unantic- on your campus—and tell you how to best harness the pow- ipated and unplanned, which left institutions unprepared er of video in support of your academic missions. for new technologies. Has much changed over three de- Outcomes: See how leading institutions use campus-wide vid- cades? What’s the long view on IT as an “accidental revolu- eo | Learn what enterprise video platforms have to offer | tion”: What have we learned, what do we do well, and what Learn the value of searchable, indexed, and tagged video must we do better? Outcomes: Realize the need for agile planning processes and orga- Virtual Desktops: New Opportunities for nizational structures | Recognize that navigating campus politics Support, Software Utilization, and Security is more about relationships than technology | Understand the im- Meeting Room 213D portance of sustainable budget models for changing technologies Aaron Coburn, Systems Administrator and Programmer, and and the expanding demand for IT resources and services Colleen Keenan, Senior Classroom Technology Specialist, Amherst College; Stephen A. Vieira, CIO, Community College Do More...with Project Management! of Rhode Island Meeting Room 211A/B Additional project contributor: Scott Payne, Director of Academic Sherri Yerk-Zwickl, Director of Project Management and Web Technology Services, Amherst College and Mobile Services, Lehigh University; Louise Finn, CIO/ Associate Vice President Technology Services, Loyola University Virtual desktops present many opportunities for campuses Maryland; Dana German, Project Manager, University of large and small. This presentation will highlight two proj- Virginia; Joy Hatch, Vice Chancellor, Information Technology ects: a multi-institution, cloud-based model and a system Services, Virginia Community College System emphasizing mobile support in a large institution. The performance and financial implications of a virtual desktop An agile organization promises to be a catalyst for change initiative will be discussed, and participants can experience and enrichment in our institutions. One key to making this one or both systems live. happen is project selection and management—the ability to plan first and then execute. Learn how four institutions Outcomes: Experiment with virtual desktop systems | Learn have implemented project management to improve effi- how virtual desktop systems address accessibility and sup- ciency, reduce project backlog, and increase transparency. port for mobile devices Improv: Improve! Women in IT Constituent Leadership and Management Group Theater Session Avoiding the Project Landfill: Strategies Learning Theater Exhibit Hall C to Stop Wasting Precious IT Resources on Beth Schaefer, Director of Client Services, University of Throwaway Projects Wisconsin–Milwaukee Meeting Room 304C/D The Women in IT Constituent Group is out to change the world, one IT shop at a time. Join us in a bit of improv as we Scott Kirner, Director, Enterprise Systems, and Tracy Weber, explore and practice behaviors that can lead to improved Manager, Applications Development, University of Notre Dame recruitment, retention, and advancement of women in Notre Dame will share shocking revelations on wasted IT proj- higher ed IT. We’ll give an overview of effective practices, ect hours! Join us to take a collaborative approach with fellow and then will get our improv on—with you! Come prepared attendees to learn about tools and techniques that will help you to learn, engage, and be inspired to make positive change. to discover the reasons for such “epic fails” and find solutions to keep your precious IT hours out of the “project landfill.” Outcomes: Understand the importance of data in making your case to leadership | Learn about tools to analyze data and determine root causes and solutions to the problem of throwaway projects | Generate ideas from session attendees on root causes and solutions

58 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT WEDNESDAY

Practical Professional Development: Outcomes: Learn about response best practices | Discover Strategies You Can Use when to stop or slow down your team | Learn how to combine the skills of internal responders, counsel, and breach experts Ballroom B Keith W. McIntosh, Vice Chancellor for Information Technology, Services and Support Pima County Community College District; Cynthia Golden, Director, Center for Instructional Development and Distance Meeting the Needs of Digital Visitors and Education, University of Pittsburgh Residents: Developing Engagement with As a manager, you want to help your staff members enhance Institutional Services their skills and broaden their perspectives. We all know that Furniture provided by Steelcase, Gold Partner investing in people results in improved performance, better Meeting Room 304A/B work products and services, and happier staff members. But Lynn Silipigni Connaway, Senior Research Scientist, and how do you go about achieving this if your budgets have Erin M. Hood, Research Support Specialist, OCLC; Donna M. been slashed, yet your university is expecting that you and Lanclos, Associate Professor for Anthropological Research, your team will continue to deliver the same level of service? University of North Carolina Charlotte What are some practical strategies you can use anytime to Additional project contributor: David White, Co-Manager, create a culture of professional growth? Join our colleagues Technology Assisted Lifelong Learning, University of Oxford Cynthia Golden and Keith McIntosh to discuss some proven This session will present the framework and findings of the strategies for building a learning organization. U.S.-U.K. collaborative three-year longitudinal Visitors and Residents project to identify how students and faculty en- Security, Privacy, and Compliance gage with technology and information sources. Attendees IT Risk Assessment: Two Universities Share will actively participate by mapping their own and their in- Their Methodologies stitutional communities’ patterns of engagement with tech- Meeting Room 212A/B nology and information sources. Nadine Stern, Associate CIO, Princeton University; Paul Outcomes: Identify modes of engagement for personal and Jeffreys, Director of IT Risk Management, University of Oxford institutional situations | Identify how the community en- Throughout higher education, increased emphasis is be- gages with technology and how that engagement changes ing placed on the necessity to manage IT risk/opportunity | Identify how institutions can better engage the commu- more effectively. In this session, we will compare and con- nity in the use of institutionally provided technology and trast how Princeton and Oxford universities manage risk, resources review experiences from many other universities, and sprin- Teaching and Learning kle in the EDUCAUSE top-10 IT issues. Participants will leave the session knowing how to improve risk management Balancing Pedagogy, Interactivity, and at their institutions. Accessibility: A Faculty-IT Support Partnership Outcomes: Discover risks that represent the highest IT risks Meeting Room 209A/B for your university | Correlate against the EDUCAUSE top- Shahron Williams Van Rooij, Associate Professor, Learning 10 issues and a sharing of top risks | Understand how they Technologies, George Mason University should be managed and hear proposals for developing Additional project contributor: Kara Zirkle, IT Accessibility opportunity management within an IT risk management Coordinator, George Mason University framework This session will share the processes and best practices of a collaboration between faculty and IT support services of George A Proactive Approach to Data-Breach Mason University to create an interactive, accessible, self-paced Response online course to teach undergraduates to cultivate the self-dis- Meeting Room 207D cipline and self-direction required for online learning success. Jonathan Fairtlough, Managing Director, Kroll Advisory The session includes a “live” course demonstration. Solutions; , Chief Information Security Officer, Marcos Vieyra Outcomes: Identify the challenges and benefits of faculty-IT University of South Carolina; Joseph Greenfield, Lecturer, University of Southern California support service collaboration in e-learning course development | Examine strategies for successful collaboration | Moderated by: Jason Straight, Managing Director, Kroll Advisory Compare the collaborative processes discussed with those Solutions at your institution When a data breach occurs or is suspected, how well an institution reacts defines how effectively it recovers. From essential planning elements to controlled investigation tac- tics and compliant-notification strategies, today’s response requires a blend of internal and external resources and expertise for the most defensible outcome.

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 59 WEDNESDAY

2:30–3:20 p.m. continued Don’t Forget about the Students! Getting Students Excited about and Armed for The California State University Affordable Learning Analytics Learning Solutions for Faculty, Students, and Ballroom D Higher Education Institutions Dionne N. Curbeam, Director of Instructional Technology and Meeting Room 208A/B Training, and Tiffany Thompson, Instructional Technologist, Gerard L. Hanley, Senior Director, Academic Technology Coppin State University Services, California State University, Office of the Chancellor Students can be the forgotten stakeholder when deploying The CSU Affordable Learning Solutions (ALS) initiative re- learning analytics because many assume that students will duces the cost of course materials by providing faculty and “get it.” At Coppin State, we implemented a plan to raise students with choices of affordable and accessible digital con- awareness about the proper use of learning analytics for stu- tent. We will showcase the innovative technology services and dents and obtained their feedback about learning analytics. business solutions available to other higher education institu- Join us as we unveil this student strategy. tions and discuss the benefits and outcomes of ALS. Outcomes: Realize that the deployment of analytics on cam- Outcomes: Leverage CSU’s initiative to produce major sav- puses requires student involvement | See learning analytics ings for students through digital alternatives to textbooks | from a student lens | See artifacts from our strategy, includ- Learn a strategy that combines existing and innovative tech- ing student documentation, examples of student exhibits, nologies and leverages existing campus services | Envision and video testimony of students academic content delivery through local and global services Driving Student and Institutional Success with Data and Analytics Meeting Room 204C Kenneth Chapman, Vice President, Product Engineering, Desire2Learn Incorporated It has been proven that students who receive personalized

60 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT WEDNESDAY attention to meet learning objectives will, on average, per- Cloud Computing Constituent Group form two standard deviations better than students who learn Meeting Room 210D via conventional instructional methods. Join our hot topic panel, where industry experts and leaders from higher ed insti- Thomas Dugas, Associate Director of Global IT Services, Carnegie Mellon University tutions will discuss the benefits of implementing adaptive and predictive analytics solutions and offer real examples. Learn This important conversation will provide participants with how to be more efficient and deliver improved outcomes for the opportunity to learn about and discuss the challenges students and your institution, today and in the future. and opportunities associated with the adoption of cloud computing in colleges and universities. Examples of discussion MOOC Data Analysis: Open-Source Code for topics include cloud contract negotiation and management, Open Education cloud vendor relationship management, IT service management practices, compliance and legal issues, data privacy and Ballroom E security considerations, cloud identity and access manage- Abe Murray, Senior Product Manager, Google; David Edward ment, cloud service integration (cloud to cloud and cloud to Polley, Research and Editorial Assistant, Indiana University on-premises), skills and staffing implications, and cloud use Bloomington cases to enable institutional agility, efficiency, and innovation. This discussion will include an instructor and a student from Indiana University’s graduate-level Information Visualiza- IT Metrics Constituent Group tion MOOC and the Google Course Builder product man- Meeting Room 213C ager. The session will inspire the adoption of open-source Danita Leese, Executive Analyst, California State University, MOOC platforms and visual analytics tools as well as studies Northridge; Hans Pongratz, Senior Vice President and CIO, of MOOCs themselves across platforms and course types. Technische Universitat Munchen Outcomes: Discuss GCB extensions that let MOOC students This year we will share best practices around developing work with real-world clients | Introduce open-source data metrics programs and adopting tools. Discussion topics will mining and visualization tools to understand the composi- include: What type of metrics are you developing and how tion of student teams and their learning progress | Review are you using them? What helped drive adoption of metrics data and analysis from our MOOCs and tools in your organization? What challenges did you face in implementing metrics and tools in your institution Teaching and Learning Breakthroughs: and how did you navigate the challenges? If anyone is inter- Next-Generation Academic Models in Practice ested in discussing additional IT metrics topics, please send Ballroom A suggestions to the e-mail list and/or the session co-leaders. Peter McAliney, Executive Director, Ameritas Hispanic Mobile and Handheld Computing Constituent Group Pathways; Barbara Hunt, DN3 Project Manager, Columbus State University; Karen Dowdall-Sandford, Senior Director, Meeting Room 207A Online Programs, University of Washington Stephen diFilipo, Vice President and CIO, Cecil College; This fall, the 10 institutions that received Next Generation Tracey L. Choulat, Director of Information and Instructional Technology, University of Florida Learning Challenges grants in 2012 launched their Break- through Models for College Completion. These models Join us for a lively discussion and discovery of innovative and completely rethought degree programs to leverage learning functional uses for mobile computing in higher education. science to create pathways, customized and personalized BYOD will be a highlighted topic, with the ECAR report The with the aid of technology, to enable more students to suc- Consumerization of Technology and the Bring-Your-Own-Everything ceed in achieving degrees at lowered costs. In this session, (BYOE) Era of Higher Education freely available. Topics include participants will learn from key leaders of these programs hardware, applications, tools, special uses, wireless and mo- how their designs are reshaping academic models for post- bile connectivity, web services, support issues, security, and secondary education. others. Creative ideas for projects using mobile devices in teaching, learning, and administration will also be explored. Outcomes: Learn ways to compact the curriculum without cutting corners | Learn how to help shorten the time to gradu- Web Portals Constituent Group ation, lower overall cost for students, and improve retention Meeting Room 210A/B DISCUSSION SESSIONS Jameson Watkins, Director, Internet Development, The University of Kansas Medical Center CDS Data Forum This session will be devoted to solution-independent web Meeting Room 303A portal technology in higher education. The meeting will fo- What benchmarks do you use? What questions do bench- cus on issues such as Internet strategies involved in deciding marks help you answer? Stop by the CDS Data Forum to to move forward with a portal. Discussion will also identify share best practices and tips and tricks for benchmarking what vendors, open-source products, and homegrown solu- with your colleagues. tions work best and how to integrate them with back-end systems such as Blackboard, Banner, and PeopleSoft.

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 61 WEDNESDAY

2:30–3:20 p.m. continued 3:20–3:40 p.m. Badging Focus Group Meeting Beverage Break San Simeon, Fourth Floor, Hilton Anaheim Hotel Sponsored by Hyland Software, Bronze Partner Badging is one way to demonstrate professional activity Foyers within a community and professional network. Badges have Take time to refuel and relax. Get the energy boost you’ll potential to motivate and validate incremental growth along need to make the most of the many opportunities that sur- a learning path. Join this focus group to contribute to the round you! Coffee, tea, and sodas will be available during understanding of badging in the EDUCAUSE community. this time. Help us assess how badges can add value to your professional portfolio and career development path. 3:20–3:50 p.m. 2:30–4:30 p.m. Meet Next Generation Learning Challenges Staff Internet2 NET+ Service Provider CEO Panel EDUCAUSE Central Meeting Room 303B Stop by to learn more about NGLC, an effort to identify, The shift to the cloud represents not just a major technol- apply, and bring to scale effective technology-enabled solu- ogy transition but a transformation in the relationship be- tions to persistent barriers to college readiness and com- tween commercial service providers and higher education pletion, and meet with Andy Calkins, deputy director, and campuses. CIOs and deputy CIOs are encouraged to par- Nancy Millichap, program officer. ticipate in an interactive discussion with current and pro- spective NET+ service provider CEOs and senior higher education executives as they discuss the NET+ approach from 3:30–4:30 p.m. both university and provider points of view. Learn how CIOs can partner with Internet2 and service providers to make Chief Privacy Officers Meeting the program effective. (By invitation only) El Capitan, Fourth Floor, Hilton Anaheim Hotel 2:30–5:30 p.m. 3:40–4:30 p.m. IPAS Grantee and Community of Practice Meeting FEATURED SESSION (By invitation only) Note: This session will be streamed live for the online audience only and will not be recorded. Laguna, Fourth Floor, Hilton Anaheim Hotel Bill & Melinda Gates foundation IPAS Market Acceleration The Four Futures of IT Project applicants will discuss the rapidly evolving market Sponsored by Accenture for better student support technology platforms and aligned Ballroom C business processes. Attendees will participate in small group Jorge Lopez, Vice President and Distinguished Analyst, Gartner discussions about their respective efforts to improve student With a rapidly changing technology and education land- retention at their institutions through better use of technol- scape, questions arise about the form of IT organizations ogy. Colleges that received IPAS MAP grants will also be in in the future. This presentation is about four different attendance to share about their journey. futures that help define IT for the enterprise. You will learn about the four futures and their organizational im- 3:00–4:00 p.m. plications, as well as attributes and leadership styles. This session will be most useful to those organizations that are International Participant Meeting and Reception seeing great change ahead in their own futures. Meeting Room 205A Join us for an extra 30 minutes in the foyer for an opportunity The EDUCAUSE community includes representatives of sis- to continue the conversation immediately following this session. ter organizations from around the globe as well as members of international institutions. Please join us for refreshments and a chance to meet the EDUCAUSE leadership team and members of the board, and to learn about the emerging coalition of higher education IT associations.

62 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT Inspired by those who inspire.

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At Ellucian, we deliver a broad portfolio of technology solutions, developed in collaboration with a global education community, and provide strategic guidance to help education institutions of all kinds navigate change, achieve greater transparency, and drive efficiencies.

You inspire us. What inspires you? Feel free to write, draw, attach a photo, or express your inspiration in any way you like. Then, tear out this page and bring it to Ellucian booth # 501 and add it to our wall of inspiration. Make sure to pick up a nifty gizmo while you’re there and enter to win an Apple® iPad® mini or Microsoft® Surface™.

Your name: Last class you took: Reason you do your best at work every day:

Your inspiration: WEDNESDAY

3:40–4:30 p.m. continued Enterprise and Infrastructure Achieve Student Success with Insight and Data/Information Access and Management Unified Processes Do Clicks Count to Increase Student Meeting Room 204C Achievement? Learner Analytics on a Large- Joseph Burkhart, Director Higher Education, Oracle Corporation Enrollment Hybrid Course Education today is facing challenges in the areas of reten- Furniture provided by Steelcase, Gold Partner tion rates, student performance, and learner outcomes. Meeting Room 304A/B The ability to have a complete view of a student that enables Kathy Fernandes, Director of Systemwide LMS Services, and coordination and collaboration of success programs, inter- John Whitmer, Associate Director, LMSS Project, California ventions, and services is key to improving student outcomes. State University, Office of the Chancellor Hear industry leaders discuss how advanced analytics is critical to both student success and institutional effectiveness. Improving student persistence through academic technologies, especially among underrepresented minority students, Outcomes: Discover how to deliver a closed-loop process for is a goal at many colleges and universities. This presentation student success | Learn about embedding predictive mod- will discuss a pilot learning analytics research project on a eling in business processes | Learn how to leverage social redesigned hybrid large-enrollment course that explored media to deliver and improve the student experience the relationship between LMS activity, student background BYOD for Communicators characteristics, and student achievement. Meeting Room 207B Outcomes: Learn why LMS use is a better predictor of grade Frank Miuccio, Director of Information Technology, University than traditional demographic data from the student infor- of Southern California mation system | Learn why substantial data filtering is required to convert LMS log files | Learn strategies to secure In this session, we’ll take a look into USC Annenberg School institutional support for learning analytics of Communication’s BYOD journey. We will discuss how An- nenberg is developing a dynamic BYOD infrastructure for How to Make Strategic Use of the EDUCAUSE digital media literacy and convergence. Top-10 IT Issues Outcomes: Learn about the BYOD philosophy and getting Meeting Room 204B buy-in | Learn about BYOD in a media environment | Learn about BYOD implementation and design Susan Grajek, Vice President, Data, Research, and Analytics, EDUCAUSE How Open-Source Drupal Is Changing the The EDUCAUSE top-10 IT issues can be your blueprint to a Game in Higher Education more strategic IT organization. This session will help you lever- Meeting Room 213B age the issues to elevate the presence of IT at your institution. Learn about each of the top-10 issues, how CIOs are framing Kieran Lal, Director of Technology, Acquia them, what EDUCAUSE research can tell you about them, and The fastest-growing digital platform in higher education, how to put them to use. Plus, get a preview of 2014’s top 10. open-source Drupal, is transforming how institutions of all types manage their digital content. Attend this session to Leveraging a Virtualization-Powered Cloud learn how Drupal is benefiting over 2,000 institutions today to Deliver Affordable Anytime, Anywhere and what Drupal innovation will mean for the digital cam- Learning pus experiences of tomorrow. Meeting Room 207C Outcomes: Learn how Drupal can give you agility, speed, and free- Mel Stockwell, Deputy Chief Cloud Strategist, VMware dom | Hear about assembling unique and user-centric websites | Realize you can design one site for both the web and mobile As colleges and universities evolve IT operations and infrastructure, cloud computing has emerged as a critical path to meeting Project Management: The Challenge of unique requirements for students, professors, administrators, Ethical Communications and researchers. Higher education organizations are delivering secure, connected learning with cloud computing to eliminate Ballroom B IT complexity and deliver the compute capabilities required by Paula Brossard, IT Project Manager, and Wendy Luljak, Senior IT each of their stakeholder audiences, but finding the most flexi- Communications Strategist, University of Wisconsin–Milwaukee ble, agile, and cost-effective approach is the trick. The truth, the whole truth, and nothing but the truth? Where Outcomes: Understand the role of cloud computing in con- is the line between telling it all and using your best judgment nected learning | Understand how to deliver compute capa- to determine what and whom to tell? This session will explore bilities and share information through different cloud ar- the challenges, approach, and framework for ensuring ethical chitectures | Understand how virtualization enables various decision making in project management communications. cloud formats and maximizes resource utilization Outcomes: Understand what constitutes ethical communications

64 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT WEDNESDAY in project management | Know what to take into consideration A Leading Change Culture That Works | Understand the various approaches to decision making and Meeting Room 213D steps in the decision-making process Sherri Parker, Dean of Instructional and Learning Resources, Leadership and Management Harrison College The CIO and Legal Issues What if every employee at your institution were rated on leadership? How would you define leadership if that were the case? Ballroom A Would this make a difference in your ability to lead change? Seth Gilbertson, Associate Counsel, and Joseph Storch, Associate Developing a culture that makes things happen by encourag- Counsel, Office of General Counsel, SUNY System Administration ing and channeling the contributions of others can make a dif- CIOs are involved with supervisor and employer perspec- ference. Learn how Harrison College’s award-winning culture tives regarding legal issues, both within their own organiza- connects its people to the mission with a distributed leadership tion and within the institution as a whole. This discussion of environment where every employee is rated on five competen- legal issues CIOs need to know about will include the misuse cies, including one shared by all—leadership. of e-mail, social media in the workplace, and privacy laws, as well as nontechnical issues such as handling workplace ha- Outcomes: Be able to identify and describe new processes to rassment, discrimination, and free speech concerns. address leadership challenges and ways to implement tools to foster new ideas in the workplace The HathiTrust Research Center: Building The Mouse That Roared: A Small Consortium Shared Computational Resources to Mine the Making Big Payoffs Largest Academic Digital Library Corpus Meeting Room 213A Ballroom E Nikki E. Reynolds, Director, Educational Technology Services, John Unsworth, Vice Provost for Library and Technology Services Hamilton College; Jeffrey Wetherill, Director of Digital Learning, and CIO, Brandeis University; Robert H. McDonald, Associate Hobart and William Smith Colleges; Rene Thatcher, Director, Dean for Libraries/Deputy Director Data to Insight Center, Indiana Client Services and Educational Technologies, St. Lawrence University Bloomington; Beth Sandore, Associate University University; Ellen Borkowski, CIO, Union College Librarian for Library IT, University of Illinois at Urbana-Champaign The NY Six Liberal Arts Consortium has launched a series of The HathiTrust Research Center (HTRC), a unique initiatives that have produced big payoffs. Come hear how cross-institutional partnership for distributed computation- our library and IT departments have overcome the typical al services, is in an 18-month start-up phase. This presenta- obstacles to collaboration across different institutions in dif- tion, featuring the HTRC Executive Committee, will focus ferent locations, and how those payoffs have been realized. on current plans to provide analytic services to nonprofit and educational researchers for the digital corpus of the Outcomes: Learn how collaboration across institutions can HathiTrust Digital Library. yield significant advantages, particularly for small departments | See how communication overhead and uneven part- Outcomes: Understand the benefits and opportunities of- ner commitments can be mitigated | See savings measured fered by the HathiTrust Research Center | Understand how in terms of both budget and program development to collaborate or benefit from joining the HathiTrust Digi- tal Library | Learn about current HTRC production services The Transformational CIO: A Panel Discussion that may be available for researchers Meeting Room 207D Improving Transparency, Relationships, and Philip Komarny, CIO, Seton Hill University; David Waldron, Vice IT Decision Making through a Campus-Wide President for Information Technology, St. Edward’s University; Governance and Strategic Planning Process Joanna Young, CIO, University of New Hampshire Moderated by: Vala Afshar, CMO and Chief Customer Officer, Meeting Room 304C/D Enterasys Networks Faith Brown, Portfolio Management and Strategic Planning Director, Jane Livingston, Associate CIO, and Susan West, This panel will discuss how university CIOs can be transforma- Associate Director, Strategic Communications, Office of the tional: leading across functions by example, driving cultural CIO, Yale University change, and redesigning business processes. The panelists will take a look at specific examples of successfully implementing For the past two years, Yale has developed and implemented mobile, social, cloud, app, and big data technology to advance a new governance structure that supports our overall goal to the goals of the university. improve customer satisfaction, increase transparency, and improve IT decision making, particularly in the areas of strategic Outcomes: Better understand the relevant issues that univer- planning and the selection of the portfolio of IT projects. sity CIOs confront | Realize that the CIO needs to take re- Outcomes: Realize that leadership engagement and com- sponsibility for the overarching goals of the institution and mitment is key | Know that governance structure should provide strategic solutions | Understand the critical role be reflective of the size and complexity of your institution | that trends in apps play in achieving the goals of the CIO See how to align your services to the decision-making structure and the university

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the classroom and on campus | Learn what technologies are 3:40–4:30 p.m. continued needed to support BYOD Security, Privacy, and Compliance Predictive Analytics: A Case Study in Multifactor Authentication in Higher Education Improving Student Success Meeting Room 213C Meeting Room 211A/B David H. Walker, Consultant; Andrew Petro, Software Developer, Laura Malcolm, Vice President of Product, Civitas Learning; Unicon; Brendan Bellina, Identity Services Architect, University Darren Catalano, Vice President, Analytics, and Marie A. Cini, of Southern California; Paul Caskey, Chief Technology Officer, Provost and Senior Vice President, Academic Affairs, University System-Wide Information Services, University of Texas System; of Maryland University College Bryan Wooten, Systems Administrator, University of Utah Learn how the University of Maryland University College is Planning and deployment issues related to multifactor au- improving student success rates by leveraging predictive an- thentication in higher education will be presented by par- alytics to identify at-risk students and providing relevant in- ticipants in the NSTIC-sponsored MFA Cohortium project. terventions. UMUC partnered with Civitas Learning to use Overall issues of risk assessment, identity assurance, and data analytics to help understand the risk factors that im- user experience will be discussed, as well as technical and pact students and to administer appropriate interventions. operational specifics for CAS and Shibboleth. Outcomes: Realize that analytics is both a technical and or- Outcomes: Achieve a basic understanding of multifactor ganizational initiative | Learn how to leverage big data tech- technologies | Examine use cases and deployment strategies nologies to improve student outcomes | Gain insight into | Learn lessons from early adopters the technical, logistical, and cultural considerations for work in predictive analytics Services and Support The Help Desk Is Dead: Long Live the Service Students in K–12 Teacher Preparation Desk Programs “Speak Up” about their Digital Meeting Room 210D Experiences and Expectations Ballroom D Dawn Lewis, Director User Services, and Stephen A. Vieira, CIO, Community College of Rhode Island Julie Evans, Chief Executive Officer, Project Tomorrow In this world of immediacy, the traditional help desk model A new report from Project Tomorrow documents the digi- is a dying breed, suffering from users’ demands for instant tal experiences that college students are having within their gratification. People want quick, consistent, and usable an- teacher preparation programs, as well as their expectations swers. This presentation will follow the process the CCRI for using emerging technologies in their future classrooms. took to introduce a service desk with video snippets, self-ser- The findings from that study will be shared in this session vice password and account maintenance, and automated with commentary from an expert panel. provisioning/termination of accounts. Outcomes: Gain new insights into the digital lives of today’s Outcomes: Collect and deliver tried and true methods of im- college students | Learn about the expectations of K–12 proving customer service | Learn how to introduce technol- leadership for more digitally ready teachers | Gain perspec- ogy in a service desk model | Gather feedback concerning tive on the effectiveness of teaching strategies around tech- significant support issues facing the traditional help desk nology usage from the perspectives of students

Teaching and Learning DISCUSSION SESSIONS Getting Schooled on BYOD at Utah Valley Administrative Systems Management University: Lessons Learned Constituent Group Meeting Room 209A/B Meeting Room 207A Duke Heaton, Network Engineer, and Eddie Sorensen, Senior Matthew S. Burfeind, Deputy CIO, Massachusetts College of Director, Utah Valley University Art and Design This session will focus on how Utah Valley University overcame The meeting will discuss the implementation and postim- significant challenges to create a BYOD environment that plementation phases of administrative systems. Implemen- integrates mobility into the university experience for more tation includes identifying selection procedures and fund- than 40,000 students and faculty. This interactive session ing mechanisms, using consultants, retraining staff, and will arm attendees with the knowledge needed to overcome determining required features. Postimplementation issues similar challenges on their own campuses. include developing reporting strategies, managing modifications and updates, and resolving duplicate records and in- Outcomes: Realize that supporting BYOD requires quick, se- tegration issues. To facilitate open discussion among meet- cure access to all devices | Learn how to automate the secure ing attendees, no corporate representatives, please. onboarding process to facilitate greater technology use in

66 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT A tablet that’s manageable and secure like a PC. Innovations in personalized learning.

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ideas, successes, and challenges regarding how to successfully 3:40–4:30 p.m. continued use evidence-based practice to examine teaching and learning. Blended and Online Learning Constituent Group IT Communications Constituent Group Meeting Room 210C Meeting Room 210A/B Ellen Marie Murphy, Executive Director of Curriculum and Learning Systems, Ivy Bridge College, Altius Education Lisa V. Trubitt, Assistant CIO/Policy and Communication, University at Albany, SUNY Higher education is seeing exponential growth in the This discussion will address the challenges that IT profes- field of online and blended teaching and learning. This sionals and organizations face in communicating strategi- session is geared toward directors, coordinators, and/or cally and clearly to user communities, to internal and exter- administrators of online and blended learning programs. nal constituencies, to campus leadership, and within the IT We will discuss the course development/program develop- organization itself. Topics for discussion are broad, ranging ment process: How is the process affected by things such from best practices and lessons learned to feedback and/or as building in learning analytics, measuring competencies deconstruction of communications written by participants. and outcomes, meeting accessibility issues, the inclusion of third-party apps, and more? A panel of presenters will dis- Research Computing Constituent Group cuss these issues with participants. Meeting Room 208A/B Evidence of Impact Constituent Group David Stack, Deputy CIO, University of Wisconsin–Milwaukee; Meeting Room 212A/B Donald Spicer, Associate Vice Chancellor and CIO, University System of Maryland Patsy D. Moskal, Associate Director, Research Initiative for Teaching Effectiveness, University of Central Florida This meeting is a forum for discussing how research computing is organized, supported, and funded. Discussion topics With the ongoing, rapid growth of innovation in technolo- include deploying powerful computing resources at the cam- gy-enhanced education, research is a critical piece to inform pus level versus accessing regional/national centers, funding decision making about the impact of these practices in higher research computing resources centrally versus requiring con- education. This session is devoted to a discussion of issues relat- tributions from researchers/departments, and developing ed to research and evaluation. Please bring your experiences, shared services models within and between institutions.

68 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT WEDNESDAY

4:30–5:00 p.m. 5:40–6:30 p.m. Continue the Conversation with Jorge Lopez Making IT Accessibility Accessible Foyer, level 3 Learning Theater Exhibit Hall C Jorge Lopez, Vice President and Distinguished Analyst, Gartner Greg Kraus, University IT Accessibility Coordinator, North Carolina State University Join us in the foyer for an extended half-hour conversation following “The Four Futures of IT.” Join the IT Accessibility Constituent Group to learn how we can help you in implementing accessibility on your campus. 4:30–5:15 p.m. Come experience accessibility through demonstrations and learn from other campuses how they are implementing ac- Core Data Service (CDS) Reporting Demo cessibility. EDUCAUSE Central 6:00–7:30 p.m. Stop by to learn how CDS Reporting can help you analyze your data and benchmark against your peers with Leah Hawkins Leadership Roundtable Reception Lang, senior IT metrics and benchmarking analyst, and Pool Deck, Hilton Anaheim Hotel Pam Arroway, senior statistician. Released in 2013, CDS Re- porting is EDUCAUSE’s new self-service tool that enables Note: Separate registration and fee are required for the roundtable. CDS participating institutions to interact with their data.

4:30–6:30 p.m. 6:30–8:00 p.m. Networking Reception in the Exhibit Hall Kuali Foundation Reception Sponsored by: Huntington, Fourth Floor, Hilton Anaheim Hotel McGraw-Hill Education, Gold Partner | Booth #511 CourseSmart, Bronze Partner | Booth #723 6:30–8:30 p.m. Atomic Learning | Booth #1570 SHI International | Booth #1668 OpenDNS Reception—Hilton Anaheim Hotel Host Exhibit Hall B/C Pacific Ballroom Salon C, Second Floor, Hilton Anaheim Join your colleagues for an informal gathering with drinks Hotel and hors d’oeuvres in the exhibit hall. You will have the chance to learn about exciting technology solutions for After a full day of sessions, join OpenDNS CEO and found- your campus from more than 270 companies. Don’t forget er David Ulevitch and the rest of team OpenDNS for a cock- to scan your badge at the reception sponsor booths for a tail reception in the Pacific Ballroom. Hors d’oeuvres and chance to win one of three complimentary registrations to drinks will be served, and we’ll also be hosting a prize give- EDUCAUSE 2014 in Orlando, Florida. Winners will be an- away, so stop by, network, and enjoy! nounced on Thursday.

4:40–5:30 p.m. Making IT Accessibility Accessible Learning Theater Exhibit Hall C Greg Kraus, University IT Accessibility Coordinator, North Carolina State University Join the IT Accessibility Constituent Group to learn how we can help you in implementing accessibility on your campus. Come experience accessibility through demonstrations and learn from other campuses how they are implementing accessibility.

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 69 With Mediasite you have one place where all things video can be created, uploaded, managed and shared. The nirvana? » All video – regardless of source – united on one highly searchable and flexible platform. » A friendly environment for users to record, upload and manage their own video. » Richer experiences, deeper interactivity and better learning outcomes. » More video - shared, secure and scalable. So, put some “ahhh” in your campus video management strategy with Mediasite, the video solution trusted by more than 1,200 universities. Booth #1501 is the place to be.

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OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 71 SESSION NOTES

72 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT SESSION NOTES

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 73 SESSION NOTES

74 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT

THURSDAY

in, pick up your entry badge, and proceed to the tote area Thursday, October 17 for your program, tote, and other conference materials. 7:00–8:30 a.m. Speaker Ready Room Open Meeting Room 204A EDUCAUSE Institute New IT Managers Speakers using technology are encouraged to visit to test Program Faculty Meeting their equipment, prepare for their sessions, or make (Faculty members only) last-minute modifications. La Jolla, Fourth Floor, Hilton Anaheim Hotel 7:00 a.m.–6:30 p.m. 7:00 a.m.–5:30 p.m. CIO Lounge Open EDUCAUSE Central Open Sponsored by Desire2Learn Incorporated, Platinum Partner Lobby C Meeting Room 303C/D Visit EDUCAUSE Central, a community hub near registra- Higher education CIOs are invited to relax and hold infor- tion, to connect with association leaders and learn about mal gatherings in this centrally located room. Enjoy an as- recent EDUCAUSE activities. sortment of snacks and beverages and find a quiet, comfortable spot to charge your devices, watch streamed general Registration Desk Open sessions, and check your e-mail. Sponsored by Jenzabar, Platinum Partner Lobby B Your conference experience begins at the registration desk. All preregistered conference attendees, exhibit hall staff, and on-site registrants start at the registration kiosks. Check

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 77 THURSDAY

7:00 a.m.–6:30 p.m. continued 8:00–8:50 a.m. EDUCAUSE Community and Constituent Group FEATURED SESSION Lounge Open Speeding Up on Curves Sponsored by ConnectEDU, Bronze Partner Sponsored by AVAST Software Meeting Room 205B Ballroom C This space is designed for members of the EDUCAUSE com- Bradley Wheeler, Vice President of IT and CIO, Indiana University munity and constituent groups to connect with each other. Organize impromptu and birds-of-a-feather meetings, share 2013 Leadership Award winner valuable content, or just relax and recharge in this informal Award sponsored by Moran Technology Consulting, Silver setting. Drop in or use the on-site scheduling board to re- Partner serve space for larger meetings. See you there! What curves will reshape colleges and universities, and how International Welcome Lounge Open do campus leaders know when to accelerate, brake, or try to bend a curve itself? These increasingly nonlinear times Meeting Room 205A present extraordinary opportunities for campus leaders, If you’re an international attendee, stop by this informal and a candid reflection on our successes and “lessons” can lounge to connect with colleagues, check e-mail, relax, and provide essential insights as we shape our future. recharge your devices. You’ll also find refreshments, conve- Join us for an extra 30 minutes in the foyer for an opportunity nient access to a printer, and basic office supplies. to continue the conversation immediately following this session. Media Lounge Meeting Room 206A Data/Information Access and Management Media representatives attending EDUCAUSE 2013 have The New Multiple-Device, Multi-OS Reality a quiet place this year to get away from the commotion of on Campus conference activities, charge devices, conduct interviews, and Meeting Room 204 C compose their stories. The room will not be formally scheduled, so we ask that you please use common courtesy in this Device density on campus has surged as mobile learning shared space with your volume and time use of the area. initiatives and curriculum advancements are implemented. But where does that leave IT organizations? Don’t get left behind! Join this session and learn how to simplify and afford- 7:30–8:00 a.m. ably manage the new multiple-device, multi-OS environment. Morning Refreshments Outcomes: Get the latest tips and tricks for managing a mul- Foyers tiple-device, multi-OS environment with limited resources | Learn how institutions are maximizing efficiency as IT re- Start your morning right as you plan your day and compare sponsibilities increase | Learn how to manage student, staff, strategies with colleagues for how to get the most from the pro- and executive expectations when everyone on campus has fessional development and networking opportunities present. laptops and tablets Coffee, tea, and sodas will be available during this time. Using Prescriptive Analytics to Reduce 7:30–8:45 a.m. Course Dropout EDUCAUSE Professional Development Ballroom E Advisory Committee Meeting Rajeev Bukralia, CIO and Associate Provost for Information Services, University of Wisconsin–Green Bay (Committee members only) El Capitan, Fourth Floor, Hilton Anaheim Hotel Student retention has become a priority in higher education in recent years due to its impact on students, institutions, and Meeting of the 2013–14 EDUCAUSE Professional Develop- society. The session will describe a roadmap for creating a pre- ment Committee. Includes current 2013 committee mem- scriptive, analytics-based system to reduce course dropout. We bers and new committee members joining in 2014. Break- will discuss predictive and prescriptive analytics techniques fast will be provided for committee members. and challenges in implementing analytics-based projects. Outcomes: See how to create a roadmap for prescriptive analytics to identify at-risk students | Learn statistical and machine-learning techniques used in creating a predictive model | Learn about the challenges of prescriptive analytics and ways to mitigate them

78 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSDAY

Enterprise and Infrastructure Outcomes: Learn about new trend data on key issues (budgets, cloud deployment, IT security, analytics, etc.) of interest to IT Doing More for Less: The Benefits and leaders | Hear about disaggregated data by sector and segment Practicalities of Collaboration | Hear what CIOs and other campus IT leaders do better Meeting Room 213A Carlos Varum, Director of IT, Emmanuel College; Matthew Core Data Service 2013: Core Metrics on IT S. Burfeind, Deputy CIO, and Deborah Pepper, Director, Financials, Staffing, and Services Massachusetts College of Art and Design; Rhys Davies, Director Ballroom A of Information Technology, University of Leeds Susan Grajek, Vice President, Data, Research, and Analytics, Find out how the common problem of “doing more for less” and Leah Lang, Senior IT Metrics and Benchmarking Analyst, has been successfully resolved by two distinct institutions on EDUCAUSE different sides of the Atlantic using an approach based on Get a head start on this year’s strategic planning with the a shared need, trust, and communication. Learn how to latest from the EDUCAUSE Core Data Service (CDS). With save money, be more effective, and deliver better outcomes, data from the CDS 2013 survey, this session will cover core whether you are building a physical data center or provid- metrics and trends on IT financials, staffing, and services ing innovative, secure wireless storage. from higher education’s premier benchmarking service. We Built, We Bought, We Shared: The Costs E-Expectations 2013: How Mobile Is Changing of Administrative Service Systems vs. the College Recruitment and Positioning of Digital Academic Mission Strategies Meeting Room 213D Meeting Room 212A/B Thomas Dodds, CIO and Vice President for Information Lance Merker, President and CEO, OmniUpdate; Seth Meranda, Technologies, Cornell University; Steve Fleagle, CIO and User Experience Architect, University of Nebraska–Lincoln Associate Vice President, The University of Iowa; Laura Patterson, CIO and Associate Vice President, University of Mobile device usage among students has exploded over the Michigan–Ann Arbor; Eric L. Denna, CIO, University of Utah past few years and has changed student recruitment. We’ll This panel will bring to life lessons learned from alternative look at the latest research data and explore technology approaches to manage the costs of ERP implementations, in- solutions for leveraging this powerful medium to expand cluding building your own in the modern era, buying and im- recruitment strategies. plementing in smarter ways, implementing SaaS alternatives, Outcomes: Hear about students browsing college sites via and joining a higher ed consortium that shares processes mobile devices and how the numbers have changed since and software development. We will also address the leader- 2011 | See how priorities vary, and techniques to ensure an ship opportunities for finding ways to minimize the costs of excellent experience across all devices | Know which activi- administrative systems so our institutions can invest in our ties students expect on a mobile device core missions: teaching and learning, service, and research. Outcomes: Consider the historical expenses of ERP invest- The Goldilocks Principle and the Project ments | Learn about buying and implementing administra- Manager: Rightsizing Project Management tive systems in smarter ways | See how the various alterna- Methodology tives can work for your institution Meeting Room 211A/B Kate Abele, Quality Manager, and Arin Komins, Senior Project Leadership and Management Manager, University of Chicago; Ericka Mendez, Project Campus Computing 2013: The National Manager, and Bobby Jo Morse, Senior Project Manager and Survey of E-Learning and Information Business Analyst, Information Technology Services, University of Wisconsin–Milwaukee Technology in American Higher Education Following PMBOK is too much! Following no project man- Ballroom D agement is too little! Sound familiar? How do you find the Kenneth C. Green, Founding Director, The Campus Computing right balance to manage projects within higher ed? Learn Project how the University of Chicago and the University of Wiscon- Moderated by: Cynthia Golden, Director, Center for Instructional sin–Milwaukee rightsized their project management meth- Development and Distance Education, University of Pittsburgh odologies from the ground up to keep them agile, adapt- Begun in 1990, Campus Computing is the largest continuing able, and applicable to everyone within the organization. study of e-learning and information technology in American Outcomes: Learn how your peers think about reducing risk by higher education. This session will present data from the using project management methodology that is just right for 2013 Campus Computing Survey, including strategic and project managers across your IT organization, not just the PMO financial planning, cloud computing, data analytics, the effectiveness of IT investments, mobile apps, and open source.

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8:00–8:50 a.m. continued Exploring Badging in an Open Course: OER 101 Meeting Room 209A/B Lessons in Competency-Based Education Mark McBride, Director, Library Services, Monroe Community Program Development College; Beth Pilawski, Instructional Designer, Mount Washington College Ballroom B Explore the use of automatically generated and manually gen- Linda Smarzik, Dean, Computer Studies and Advanced Technology, Austin Community College District; Carin Gordon, erated Mozilla Open Badges in an open-enrollment course of- Dean, Business and Information Technology, Valencia College fered via a CourseSites/Blackboard platform. The presenters will outline the results of badging exploration made possible Moderated by: Sally M. Johnstone, Vice President for Academic by the award of an Innovative Instruction Technology Grant Advancement, Western Governors University (IITG) from the State University of New York. Western Governors University, supported by the Bill & Melinda Gates Foundation, is assisting a dozen commu- Outcomes: Learn the advantages for badging in education and nity colleges across the country in developing IT-related, training | See how Mozilla Open Badges can be generated competency-based education (CBE) programs. A panel within an LMS and managed on a large scale | Discover wheth- of pioneering administrators will discuss how their faculty er badges are viewed as a sustainable or disruptive innovation and support staff are managing to apply a set of design principles for CBE to their own campus culture. Graduating to Mobility through E-Learning Meeting Room 213C Security, Privacy, and Compliance Tyce Miller, Director of Education Solutions, AirWatch; Ethics and Analytics: The Limits of Knowledge Indir Avdagic, Director of Information Security and Risk Management, Harvard University and a Horizon of Opportunity With the exponential growth of mobile devices and tablets Meeting Room 204B entering the classroom across educational institutions, learn- Matthew D. Pistilli, Research Scientist, and James E. Willis III, ing is evolving. This session will provide attendees with strat- Educational Assessment Specialist, Purdue University egies on how institutions can embrace the next generation The realms of academic and learning analytics are in need of learning with educational apps, e-books, and content on of ethical frameworks to address issues associated with stu- secure mobile assets through a lessons-learned approach. dent autonomy, information confidentiality, and predictive modeling. This interactive session will involve small-group Outcomes: Define how students are reaping the benefits of re- discussion surrounding a frontier of ethics and its contribu- placing paper textbooks with digital books | Identify how insti- tion to innovation in and use of new analytics systems. Addi- tutions are maximizing their mobile investment by managing tional information on some of the topics we’ll be discussing mobility and ensuring mobile security | Analyze how secure mo- can be found in the EDUCAUSE Review article “Ethics, Big bility is allowing teachers and IT administrators to ensure device Data, and Analytics: A Model for Application.” compliance and maintain regulatory policies in real time Outcomes: Learn the importance of developing a set of ethical How to Implement a Large-Scale Adaptive frameworks to understand the effects of analytics | See how eth- Learning Platform in Higher Education ics can be a partner to innovation | Realize there are pioneering Meeting Room 210C new ethical typologies to analyze education and technology David Collery, CEO, CCKF; Judy Komar, Vice President of Teaching and Learning Educational Technology, Career Education Corporation Creating ADA-Compliant Course Sites: An Realizeit breaks the traditional learning boundaries and adapts to the lifelong learning needs of individuals. This Online Training Program presentation will explore on a firsthand basis how 20,000 Meeting Room 208A/B higher education learners and associated faculty succeed- John Bowers, Director of Academic Technology, Western ed in implementing an adaptive learning platform in six to Kentucky University eight months in subjects as diverse as criminal law, funda- Online course sites must be accessible to students with dis- mentals of algebra, and English composition. abilities, but training instructors in accessible design has Outcomes: Learn how to use a content-agnostic adaptive often been an afterthought. WKU developed a required, learning platform across multiple disciplines | Explore automated training program based on a series of inexpen- evidence-based learning outcomes | Learn how to optimize sively produced video tutorials. Learn how this program has individual student learning paths served as a model for other institutions. Outcomes: Learn that online course sites are an area of legal vulnerability | Realize that training is required to produce accessible course sites | Hear details of an exemplary best practice for other institutions of higher education

80 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSDAY

Lightning Round—Teaching and Learning Outcomes: Become knowledgeable and confident about e-port- Furniture provided by Steelcase, Gold Partner folios and inspired by their potential to increase student engagement | Learn how to move beyond logistics and plan Meeting Room 304A/B future instructional projects | Conceptualize how this pedagog- Rebecca Kessler Williamson, Curriculum Technology Manager, ical approach can be applied to teaching and learning Boston University; Marie Larcara, Faculty, Canisius College; Shay David, CRO and Co-Founder, Kaltura; Jessica Knott, DISCUSSION SESSIONS Instructional Designer, Michigan State University; Anne Minenko, Faculty, University of Minnesota Community Colleges Constituent Group The Flip Side of Flipped: What the Data Say Meeting Room 207D about Engagement in the Active Learning Charles W. Currier, Vice President Information Technology, Classroom and Joseph C. Miragliotta, Manager, Planning and Emerging Technology, College of DuPage Jessica Knott, Michigan State University What are the top-10 issues impacting community colleges Based on data gathered from both students and faculty af- today? This meeting will focus on how to manage technol- ter a semester of teaching and learning in Michigan State’s ogy-based information resources in the community college active learning classrooms, we’ll briefly discuss what really environment, with specific discussion topics shaped by the works when it comes to flipped and blended environments. interests of attendees. Flipped Classroom: Your Steps to Success Diversity in IT Constituent Group Shay David, Kaltura Meeting Room 207A Due to increasing need for stimulating, dynamic learning Richard J. Bazile, Assistant Director of Information Technology, experience, many institutions are adopting the concept Miles College of the “flipped classroom.” We will discuss best practices of flipping the classroom using video. Higher education IT units are increasingly multicultural, and they serve multicultural communities where demographics Flipping Made Easy continue to change, bringing both benefits and issues to the Marie Larcara, Canisius College workplace. Topics may include the benefits of multicultural organizations, employment and hiring, issues of inclusion/ex- Experience a flipped model and learn why and how to clusion, access to key players, mentoring, training/education flip your own classrooms to improve content learning, (PD), social cohesion/relationships, and pay equity. Bring develop critical thinking, and solve management issues. your experiences, ideas, and questions to the conversation. Maps, Steps, and Tips to Help You Get a Grip IT Strategic Planning Constituent Group on Classroom Flipping Meeting Room 210A/B Anne Minenko, University of Minnesota Nadine Stern, Associate CIO, Princeton University; Mark I. Come take a trip through a nest of frameworks and a Berman, CIO, Siena College; Gayleen Gray, Associate Director, supplemental website to help you clip flipped classroom University of Guelph challenges and deliver hip higher-order learning. IT strategic planning is challenging even in the best of times. With today’s severely constrained budgets, it can be even Reinventing the Classroom more difficult to plan responsibly and set appropriate expec- Rebecca Kessler Williamson, Boston University tations. This session will provide participants with the oppor- The Boston University School of Management strives to tunity to discuss issues and challenges associated with devel- create an atmosphere of experiential learning through oping, renewing, and managing IT strategic plans. Discussion the innovative use of technology. Come hear how our fac- topics may include best practices, scenario planning, innova- ulty turn that vision into reality. tive strategies such as “crowdsourcing,” lessons learned, and achieving alignment with institutional priorities. The Value of Evaluative E-Portfolio Projects Meeting Room 304C/D iTunes U Constituent Group Samantha Calamari, Instructional Designer, Brown University Meeting Room 207B This session will explore the pedagogical approaches in Sheri Stahler, Associate Vice President, Computer Services, e-portfolios projects and how they create new opportunities Temple University to evaluate student work. Through three case studies, we In this lively discussion we will share and evaluate emerging will examine how the e-portfolio concept has been used in practices for the implementation of iTunes U in postsecond- diverse disciplines, ages, and project types. The final break- ary education and consider issues ranging from cross-orga- out session will take a deeper look at the e-portfolio tools nization support of an iTunes U service to the appropriate- discussed in the case studies and the technical needs to em- ness of the application for the delivery of academic content. ploy them for instructional uses.

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8:00–8:50 a.m. continued 9:00–10:00 a.m. Social Media Constituent Group Teaching, Learning, and Technology Focus Meeting Room 210D Group Shannon Ritter, Social Media Coordinator, Admissions and (Hosted by the EDUCAUSE Learning Initiative) Recruitment, The Pennsylvania State University; Tanya Joosten, Avila A, Fourth Floor, Hilton Anaheim Hotel Director, University of Wisconsin–Milwaukee Join us in this focus group as we explore the teaching and We will discuss using social media to increase communica- learning challenges you face and ways that the ELI might tion, build online learning community, create connections be able to help you address them. We want to hear what’s with the instructor and among students, and enhance en- on your mind as a professional in the field of post-second- gagement. We again will focus on harnessing the capacity ary teaching and learning. We also want to hear about the of social media and look to members to bring their experi- avenues and methods you find most useful when you need ences to share. We will explore the implications of the inte- to problem solve, find information, or identify the best solu- gration of social media throughout higher education for an tion. Let’s collectively think both inside and outside the box array of purposes (e.g., teaching, recruiting, advising, and and see if we can identify ways the ELI can help you meet more). Social media for our purposes is defined as media your professional challenges and opportunities. that’s used to build social networks and connections for sharing information through a mediated channel. 9:10–10:00 a.m. Wireless Local Area Networking Constituent FEATURED Session Group Meeting Room 207C The Road to Utopia: The Strategic and Michel Davidoff, Director Cyber Infrastructure, California Uncommon Relationship between the CFO State University, Office of the Chancellor; Philippe Hanset, and the CIO Consultant, The University of Tennessee Sponsored by AVAST Software This group addresses all forms of wireless local area network- Ballroom C ing in the unlicensed spectrum, focusing on issues pertaining Lynn Johnson, Chief Financial Officer, Associate Vice to 802.11x as well as emerging broadband and high-speed President for Finance, Colorado State University; Timothy technologies. Topics of interest include authentication, au- Walsh, Vice President, Finance, Duke University; Robert M. thorization, roaming, IEEE standards, vendor interoperabili- Specter, Vice President, and Brian D. Voss, Vice President of ty, and WLAN deployment and operation challenges. Information Technology, University of Maryland We all know that great pairings can produce uncommon 8:50–9:10 a.m. results, such as Hope and Crosby, Redford and Newman, Hepburn and Tracy, or Bogie and Bacall. The relationship Beverage Break between the CIO and the CFO (aka Senior Business Offi- Sponsored by IBM Corporation, Silver Partner cer or SBO) has historically been a challenging one—for both! Rare, it seems, are the exemplars of aligned vision Foyers and close collaboration that advance IT’s impact on the in- Take time to refuel and relax. Get the energy boost you’ll need stitution. Join EDUCAUSE Presidential Fellow Brian Voss to make the most of the many opportunities that surround in a conversation with CFOs who will explore this import- you! Coffee, tea, and sodas will be available during this time. ant and strategic relationship between CIOs and CFOs and the uncommon results great pairings can produce. 8:50–9:20 a.m. Continue the Conversation with Bradley Wheeler Bradley Wheeler, Vice President for IT and CIO, Indiana University Foyer, Level 3 Join us in the foyer for an extended half-hour conversation following “Speeding Up on Curves.”

82 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT Cisco Delivers Next-Generation Wireless Network to Bowdoin

Students and faculty at Bowdoin, network without costly manual students and faculty want to be. a nationally renowned college troubleshooting and network The campus provides a high- in Maine, had been increasingly management. performance 802.11n wireless requesting access to wireless network in all interior areas. The Network Solution networks on a wide array of Students and faculty have ready Using Cisco® wireless access personal mobile devices. Demands access to online or cloud-based points, controllers, and such as these are transforming applications required for teaching management tools, the technology the “bring your own device” and learning. staff upgraded to a borderless (BYOD) trend from an emerging network that allows the university phenomenon to the norm. “Now students and to connect anyone to any device, The Campus Challenge virtually anywhere on or near faculty can collaborate Bowdoin saw the need to deliver campus. Bowdoin can provide this with ease, working a more comprehensive, high- connectivity securely, reliably, and anywhere, anytime capacity, indoor and outdoor with excellent performance and on campus.” wireless network that would manageability. enable access from anywhere – Mitch Davis, Crucial to these capabilities is Chief Information Officer, throughout campus. Supplying Bowdoin’s core network, primarily Bowdoin College updated wireless access across built on Cisco Catalyst® 6500 the 95-building environment Series Switches with Cisco To learn more about Cisco network meant not only expanding campus Wireless Services Module (WiSM) solutions for higher education, visit coverage, but also supporting a controllers. variety of devices while improving us at Educause, booth 601 or go to dependability and scaling. At Impressive Results www.cisco.com/go/education. the same time, the college At Bowdoin, wireless access needed to manage the wireless is now available anywhere that

9:10–10:00 a.m. continued Four Reasons You Should Never Buy BI/Analytics Solutions Data/Information Access and Management Meeting Room 207B Bring Your Own Credential: Providing Access Cameron Evans, Chief Technology Officer, Microsoft Corporation to Campus Services with Social Identities This session is for leaders who want to provide business in- (Google, Yahoo, Twitter) telligence as a strategic asset for collaboration and decision Meeting Room 212A/B making, school innovation, and institutional effectiveness. Learn what to consider before making an investment in a Steven T. Carmody, IT Architect, Brown University; Dedra BI/analytics solution. Become an even greater fiscally re- Chamberlin, IT Manager, University of California, Berkeley sponsible analytics hero for your institution. Social identities have become ubiquitous, and federated identity management continues to grow in popularity. Outcomes: Learn how to take BI beyond IT to empower each Schools are looking at eliminating the creation of institu- employee | Tap latent investments to create deep insight for tional credentials for groups like parents or research/proj- program management to big data projects ect collaborators, allowing users to bring their own social credentials. Learn how collaborations are developing “So- Open-Source Collaboration: A Pathway to cial2SAML” gateways to make this possible. Sustainability Meeting Room 304C/D Outcomes: Learn how to integrate social identities with existing federated identity management systems | Determine Michele Kimpton, Chief Executive Officer, and Andrew Woods, how to benefit from authenticated access without issuing Lead Architect, DuraSpace; Timothy McGeary, Director of Library and Information Technology, and Jill Sexton, Head of an institutional identity | Learn about hosted solutions and Digital Repository Services, University of North Carolina at open-source solutions Chapel Hill UNC Chapel Hill Libraries and DuraSpace have partnered to make digital preservation software available to a broader community. This collaboration provides a model for other

84 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSDAY institutions to gain broader adoption of their open-source From Wired to BYOD to Distance Learning: software and improve long-term sustainability. This presenta- Lessons Learned in Making Technology tion will address the successes and challenges of this model. Investments Outcomes: Learn about preparing collections for digital Meeting Room 213A preservation | Develop awareness of the services DuraSpace Sheryl Reinhard, Director of IT Infrastructure, Duquesne offers to the higher education community | Learn how to be University a catalyst for this and similar collaborations Moderated by: Neal Tilley, Senior Director Education Business Tackling the Big Data Deluge in Education Development, Alcatel-Lucent Meeting Room 207C Adopting a strategy of connected education centered on Ryan Peterson, Director, Solutions Architecture, EMC mobility, video, and collaboration has allowed Duquesne Corporation University to deliver a rich teaching and learning environment. Learn how Duquesne has partnered with Alcatel-Lu- Educational institutions are deluged by big data in operations, cent to create an environment where BYOD, interactivity, analytics, and research. Limited budgets require a solution and immersive education are the norm. that is simple to administer, scalable, and cost-effective. This presentation will detail how EMC Isilon scale-out storage for Outcomes: Learn how mobility impacts network strategy | big data reduces costs, simplifies management, and achieves Understand what BYOD means to different users | Discov- greater storage efficiency for educational institutions. er how connected education is transforming the higher ed experience Outcomes: Learn about simplifying big data storage management | Understand how to reduce storage management Leadership and Management costs and complexity by 40% | Learn about pay-as-you-go scalability to over 20PB with 80%+ efficiency Close Encounters of the Fourth Kind: Laying Bare the Questions Enterprise and Infrastructure Ballroom B The Cloud: A Fruitful Environment for Bill Hogue, Vice President for Information Technology and CIO, Collaboration University of South Carolina Meeting Room 213C 2013 COMMUNITY Leadership Award winner Cees Brouwer, Vice Chancellor, Open University Netherlands; Award sponsored by Moran Technology Consulting, Silver Wouter de Haan, Manager, Program IT and Business Partner Management, SURFfoundation; Andres Steijaert, Community Support Manager, SURFnet BV When it comes to aliens, close encounters of the fourth kind are said to leave humans with a transformed sense of reality. Higher education and research organizations in the Neth- Maybe that explains some of what I’ve experienced over my erlands, united in SURF, developed a program to jointly decades in academia. If only I’d known at the outset I was in adopt the cloud, based on a “cloud first” strategy. We will the presence of aliens, how different life might have been! present the program and several instruments and tools that help universities with the psychological, organizational, and The writer James Baldwin tells us, “The purpose of art is technical transition to the cloud, as well as early results. to lay bare the questions that have been hidden by the answers.” That’s precisely the sort of thing an alien might say Outcomes: Learn about the tools and approaches to respond to all of us who imagine, create, lead: Our purpose is to lay to and benefit from the cloud | Discover the potential of a col- bare the questions that have been hidden by the answers. laborative approach | Hear key issues regarding privacy and se- Find out what Eric Holder, B.F. Skinner, Steve Jobs, and Vint curity, data portability, interoperability, and human resources Cerf have in common. Join me for a love letter to higher education—an irreverent celebration of aliens in academia, Cloud Services for Your Oracle ERP beings who have transformed my sense of reality over and Meeting Room 204C over by laying bare the questions. Bruce W. Moore, Executive Director, Strategic Alliances, CIBER This session will illustrate how institutions or consortia can run a complete Oracle ERP solution in the cloud. A public cloud offers the most simplicity with the lowest cost and time to value. A private cloud allows you or your consortium to tailor a solution to your needs. Outcomes: Learn about running a complete Oracle solution in the cloud | Learn how to reduce cost and time to value with a public cloud | Learn how to tailor a solution in a private cloud

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Outcomes: Realize that conventional security thinking 9:10–10:00 a.m. continued doesn’t apply to advanced persistent threats | Understand Consortial Collaboration Supporting Evolving the strategies and techniques that are effective against re- Trends in Higher Education peated attacks | Hear how to communicate, coordinate, and implement significant security changes Meeting Room 211A/B Mary Jean Bishop, Director of the Center for Innovation and Services and Support Excellence in Learning and Teaching, Guy Jones, Executive Director, MDREN, Tamara Petronka, Executive Director, MEEC, Lecture Capture: An Accessible Technology Donald Spicer, Associate Vice Chancellor and CIO, and Chuck Ballroom D Thomas, Executive Director of the USMAI Library Consortium, Kate Beverage, Assistant Director, Academic Technology University System of Maryland Center, and Aaron Ferguson, Director, Office of Disability Maryland cultivates several statewide multi-institutional col- Services, Worcester Polytechnic Institute laborations including leveraged procurement of technolo- This interactive presentation will focus on how WPI is using gy products and services, development and support of net- lecture capture to provide accommodations for students work-based services and underlying network infrastructure, with disabilities, to promote universal design and access library services, and innovation in learning and teaching. through proactive implementations, and for pandemic This panel discussion will outline efforts to align these activ- planning. Additionally, attendees will engage in a conver- ities to achieve effectiveness and efficiency while respecting sation on the partnership opportunities between academic the autonomous governance of each collaborative. technology and offices of disability services. Outcomes: Learn the leveraging effect that multiorganiza- Outcomes: Identify how WPI uses lecture capture to improve tional consortia can bring to a variety of critical services | accessibility and ease of access | Understand how capture See how to avoid overlap in service delivery by cohosting technologies can circumvent functional limitations of a dis- consortia | Learn how to establish balance in complex gov- ability | Discuss outreach strategies for faculty and students ernance organizations Teaching and Learning Improving Student Success: Using Education 2020: The Future of Education Groundbreaking Analytics and Fast Data to and the Technology to Get You There Improve Student Retention Meeting Room 207A Meeting Room 204B Mark Strassman, Senior Vice President, Product Management, David Hardison, Industry Value Advisor, SAP Public Services; Blackboard Vince Kellen, CIO, University of Kentucky Blackboard has seen great change in 2013: a new CEO, a new Recent advances with in-memory computing and analytical mission. Learn about the forces shaping the future of educa- tools offer advanced analytics in real-time action with mass tion and what teaching and learning will look like in 2020. quantities of data. Join us to learn how the University of Hear about the way big data, learner preferences, and other Kentucky and SAP teamed up to build the next generation trends are changing not just the education landscape but also of high-speed, real-time, in-memory analytics to improve the way Blackboard is working to support institutions with a student retention and several other key operating issues. more integrated, innovative set of technologies and services. Outcomes: Learn how UK realized the benefit of better support Outcomes: Learn what will be important to future learners services with real-time insight into student performance; re- and about major technology disruptions | Gain insight into duced extract, transform, and load process time; and the abil- how various factors will drive the educational experience ity to conduct predictive tuition and revenue modeling | Gain shift | Learn about changes to Blackboard’s direction insight into transforming organizations with this approach Security, Privacy, and Compliance Look, Ma, No Paper Textbooks! Creatively Learning to Live with an Advanced Persistent and Collaboratively Advancing Our E-Content Threat Future Meeting Room 213B Ballroom E John M. Denune, IT Security Director, University of California, Clare van den Blink, Director, Academic Technologies, Cornell San Diego University; Susan Grajek, Vice President, Data, Research, and Analytics, EDUCAUSE; Dana C. Voss, Program Manager, In early 2012, UCSD became the target of a series of cy- Internet2 NET+ Services, and Shelton Waggener, Senior Vice berattacks seeking access to sensitive campus research. This President, Internet2; Bruce Maas, Vice Provost for Information advanced persistent threat (APT) required us to rethink Technology and CIO, University of Wisconsin–Madison aspects of our campus security policies and infrastructure Over the past two years, hundreds of faculty at more than 50 and focus on the challenges of communication and coordi- colleges and universities collaborated with Internet2, pub- nation in a decentralized campus environment. lishers, e-textbook platform providers, and EDUCAUSE to

86 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSDAY deliver digital versions of textbooks to over 25,000 students Visual Notes and Vivid Memories: The Digital in thousands of undergraduate and graduate courses. Come Tablet as a Travel Companion hear the stories of these pilots, including discussion of the Furniture provided by Steelcase, Gold Partner key findings of the EDUCAUSE-led collaborative research study of 24 institutions that participated in the Fall 2012 pi- Meeting Room 304A/B lot. Learn about a new initiative from Internet2/NET+ and Kyle Parker, Senior Software Engineer for Developing partner institutions that will move from these pilots to pro- Technologies, Ball State University duction e-content service offerings. The presenters have developed and tested a tablet-based application centered on travel as an educational tool for OpenClass: Advancing the Learning students of architecture, planning, environmental design, Experience through an Open, Easy, and and other experiential field study curriculums. Media in- Innovative Learning Environment tegrated with geospatial mapping has enhanced the user Meeting Room 207D experience, allowing users to “retrace” their steps through the field-trip sites. Melinda L. Thompson, Director of Instructional Design, Abilene Christian University; Scot Chadwick, Vice President and Outcomes: Learn how tablet-based technology and interface General Manager, OpenClass, Pearson; Rhonda Tracy, Senior is valuable for the emerging design student | Hear about Vice President, Academic Affairs, West Virginia University at the value of bundling and geographically organizing travel Parkersburg media | See how students transition between the app and In May 2013, SIIA, the Software and Information Industry other apps on the device Association, named OpenClass a visionary product and awarded it a CODiE Award for Best Postsecondary LMS. DISCUSSION SESSIONS Join this panel discussion featuring higher education administrators, educators, IT staff, and content creators on us- Data Administration Constituent Group ing OpenClass and the OpenClass Exchange to advance the Meeting Room 209A/B learning experience for students through the fusion of the Michael Fary, Enterprise Data Architect, University of Chicago social tools and analytics and quality course content. This important session will provide attendees with an op- Outcomes: Learn how to significantly enhance the online portunity to discuss current issues and share ideas and learning environment | Learn how to leverage insights from concerns about institutional data management, including data and analytics | Learn how to extend learning experi- governance and stewardship, policies and standards, and ence to mobile devices guidelines for application development, metadata, privacy and security, and quality and access. Study Results: Students’ Perspectives and Their Expectations of Mobile Agility in Higher IT Support Services Constituent Group Education Meeting Room 208A/B Ballroom A Cathy O’Bryan, Director of Client Support, Indiana University George F. Claffey Jr., CIO, Charter Oak State College; Diane Bloomington; Wendy Woodward, Director, IT Support Services, M. Duesterhoeft, Reference/Instruction Librarian, Blume Northwestern University Library, St. Mary’s University; Rosemary A. Rocchio, Director This group focuses on strategic thinking on how to best of Educational and Collaborative Technologies, OIT, UCLA; provide support for the higher education communities of Andrew J. Goodenow, Associate CIO, University of Missouri– faculty, staff, and students. In particular we focus on how Kansas City to share information, best practices, common tools, and Four diverse universities from the EDUCAUSE Frye Insti- strategies. This community has expert knowledge of help tute will share insights from each campus on the collabora- desk management, desktop support, hardware/software tively conducted Mobile Agility Study, with over 1,850 total standards, knowledge management, service management responses. The study focused on getting an understanding systems, and end-user communications. By leveraging our of students’ perceived value of mobile technologies in the commonalities, we seek innovative, effective, and efficient classroom, for their studies, and in their daily lives. practices that ensure successful support. Outcomes: Learn how to communicate the importance, value, and dependability students expect from mobile services | Understand the academic “mobile usage profile” of various demographics | Provide a baseline for student attitudes toward academic uses of mobile technology

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9:10–10:00 a.m. continued 10:00–10:30 a.m. Massive Open Online Courses (MOOCs) Core Data Service (CDS) Reporting Demo Constituent Group EDUCAUSE Central Meeting Room 210A/B Stop by to learn how CDS Reporting can help you analyze Christopher E. Shull, Vice President for Information Technology your data and benchmark against your peers with Leah and Operations, Drexel University Lang, senior IT metrics and benchmarking analyst, and Join this EDUCAUSE constituent group to take a broad Pam Arroway, senior statistician. Released in 2013, CDS Re- look at MOOCs as a paradigm of learning communities and porting is EDUCAUSE’s new self-service tool that enables open education. Participants are encouraged to share expe- CDS participating institutions to interact with their data. riences, ideas, and challenges relating to large-scale, open, online learning experiences. Key topics include distributed Meet with EDUCAUSE Staff to Learn about versus centralized approaches, instructional design perspec- ECAR Working Groups tives, assessment, certification, and policy and legal issues. EDUCAUSE Central Stop by for an informal opportunity to speak with Susan Gra- Project Management Constituent Group jek, vice president for data, research, and analytics, and Karen Meeting Room 210C Wetzel, program manager, about ECAR working groups, which Randall Alberts, Assistant Director, Project Management, bring together IT leaders and technologists to address core Ringling College of Art and Design technology challenges. Individuals at all EDUCAUSE member This meeting will discuss issues that technical project managers institutions are invited to join these groups to help advance face in higher education. Participant-driven discussions may emerging technologies important to colleges and universities. include identifying best practices and tools, promoting a project management culture, managing cross-functional groups, Refreshment Break in the Exhibit Hall starting a PMO, training project managers, and using process. Exhibit Hall B/C Take time to refuel and connect while you explore the ex- Restructuring IT Organizations: Challenges hibit hall. Engage with companies providing the latest ad- and Opportunities vances in technology and reenergize with snacks and bever- Meeting Room 303B ages to maximize your conference experience! Michael D. Miller, Vice Provost for Information Services/ CIO, California Polytechnic State University, San Luis Obispo; 10:00 a.m.–4:30 p.m. Sharon P. Pitt, Interim Deputy CIO, George Mason University IT restructuring is on the rise. A big driver of this rise is Exhibit Hall Open change in institutional leadership; another is reconceptu- Exhibit Hall B/C alization of old models driven by changes to the academy Don’t miss the opportunity to preview technology solutions itself. Today’s restructuring encompasses IT governance, offered by more than 270 companies. The exhibitor directo- organizational agility, even greater alignment of IT to insti- ry will help you navigate the hall and locate exhibitors pro- tutional priorities, and central IT’s responsiveness to emerg- viding the latest advances in technology to serve your campus ing and promising technologies and IT consumerization. needs. We’re also featuring Start-Up Alley, where you can This session will provide a forum for CIOs to openly discuss interact and share feedback with emerging companies that IT restructuring, along with the challenges and opportuni- are helping to shape the future of higher education IT. Visit ties that restructuring presents. NGLC Alley to learn about our innovative grant projects and Outcomes: Recognize drivers for restructuring IT | Learn how these models can apply to your institution. Refreshment how to reduce staff anxiety about restructuring | Learn how breaks and lunch are also located in the exhibit hall. to improve institutional restructuring procedures and processes and engage the institutional community in restructuring discussions

88 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSDAY

their designs, learn how the Breakthrough Models Acade- 10:30–11:30 a.m. my works, and register your opinions. At the session’s con- clusion, a panel of secret judges will announce up to three General Session teams as winners of scholarships and cash prizes. Higher Education Is a Massively Multiplayer Game 12:30–1:15 p.m. Sponsored by Follett Higher Education Group Exhibit Hall A Meet EDUCAUSE Research Staff EDUCAUSE Central Jane McGonigal, Game Designer and Author In the best-designed games, our human experience is per- Stop by for an informal opportunity to learn more about fectly optimized: we have important work to do, we’re sur- the EDUCAUSE Center for Analysis and Research (ECAR), rounded by potential collaborators, and we learn quickly the top-10 IT issues report, and the Core Data Service. Meet and in a low-risk environment. When we’re playing a good with Susan Grajek, vice president for data, research, and online game, we get constant useful feedback, we turbo- analytics, Pam Arroway, senior statistician, Leah Lang, se- charge the neurochemistry that makes challenge fun, and nior IT metrics and benchmarking analyst, Eden Dahlstrom we feel an insatiable curiosity about the world around us. and Jackie Bichsel, senior research analysts, Joanna Grama, None of this is by accident. Game developers have spent portfolio manager, data, research, and analytics, and Ron three decades figuring out how to make us happier and Yanosky, senior research fellow. more collaborative, how to make learning more fun and social, and how to satisfy our hunger for meaning and suc- 12:30–1:30 p.m. cess. All of these game-world insights can be applied directly to reinvent higher education as we know it. Dessert Stations Exhibit Hall B/C Please join us for an informal book signing immediately following this session in Follett Higher Education Group’s After lunch, visit one of the “grab-and-go” dessert stations booth #1719 in the exhibit hall. and pick up a sweet treat while you explore some of the unique areas of the exhibit hall including Start-Up Alley 11:30 a.m.–1:00 p.m. and the Next Generation Learning Challenges Alley. Hawkins Leadership Roundtable 1:00–4:00 p.m. Sponsored by Ellucian, Platinum Partner Meeting Room 303A EDUCAUSE Institute Leadership Program Note: Separate registration and fee are required. Faculty Meeting (Faculty members only) 11:30 a.m.–1:30 p.m. El Capitan, Fourth Floor, Hilton Anaheim Hotel Lunch EDUCAUSE Institute Learning Technology Exhibit Hall B/C Leadership Program Faculty Meeting (Faculty members only) Enjoy a buffet-style lunch while you connect with colleagues and share best practices. Lido A, Fourth Floor, Hilton Anaheim Hotel Leadership and Management Breakthrough Model Designs from the Breakthrough Models Academy Competition Learning Theater, Exhibit Hall C Veronica Diaz, Associate Director, EDUCAUSE Learning Initiative, and Nancy Millichap, Program Officer, Next Generation Learning Challenges, EDUCAUSE Come play a part in selecting a winning design for a breakthrough model in higher education, and take away ideas you can use in planning your own institution’s transformation. Twelve teams, representing the participants in the inaugural 2013 Breakthrough Models Academy, will share the concepts they’ve developed and honed for new higher education institutions, degree programs, or comprehensive student success systems. Talk to team representatives about

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 89 THURSDAY

1:30–2:20 p.m. Enterprise and Infrastructure The Allure of Big Data? “Big” Isn’t the Most FEATURED SESSION Important Criterion Creative Disruption and IT Leadership Meeting Room 213C Sponsored by AVAST Software Sherry A. Woosley, Director of Analytics and Research, Ballroom C EBI MAP–Works; Troy Williams, President, Macmillan New Ventures; James Caras, General Manager, Sapling Learning Theresa Rowe, CIO, Oakland University; John J. Suess, Vice President for Information Technology/CIO, University of The era of big data in higher education has arrived, along Maryland, Baltimore County with a renewed focus on completion rates measurement of All institutions strive to create vibrant learning environ- graduation success against granular student data. In this ses- ments for students, but often the pace of change is slow. sion, we’ll look at the juxtaposition of technology tools and Higher education is experiencing turbulence caused by services that measure student success and how to succeed changing demographics, student debt, a global economy, when starting your own analytics program. and the rise of MOOCs, to name just a few factors. What Outcomes: Identify useful versus important student data | are today’s opportunities and challenges for IT leaders, Learn what kinds of data campus stakeholders need to build and what role can we play in helping our institutions nav- a dashboard they’ll actually use | See how to build retention igate in this time of creative disruption? Our panel will models with predictors that can be controlled explore ways that IT leaders are leveraging these opportunities and working across the campus both to introduce Empowering Users to Do Analytics in a and to manage this creative disruption shaping higher Secure and Managed Environment education. Meeting Room 212A/B Outcomes: Learn to recognize and navigate the politics Jason Morales, Principal Platform Strategist, Microsoft and opportunities associated with disruptive change in Corporation; Christopher Frederick, Lead Business teaching and learning Intelligence Specialist, University of Notre Dame Join us for an extra 30 minutes in the foyer for an opportunity In this session we will share how to achieve “governance” to continue the conversation immediately following this session. and self-service business analytics through empowering users with familiar tools they use in their everyday tasks. Outcomes: Explore the everyday tools you are using | Learn Data/Information Access and Management how to extend them for powerful business analytics within a Creating a Data Governance Program secured environment Ballroom E Managing Student Success Using Data- Michael J. Chapple, Senior Director, Enterprise Support Driven CRM Services, University of Notre Dame Meeting Room 207A Data stewardship and governance are complex topics in Raymond Blackwood, Director, Product Management, and higher education. At Notre Dame, we’ve built a five-pillar Jason Soffer, Product Manager, Campus Management Corp.; program: Quality and Consistency; Policies and Standards; Karl E. Burgher, Chief Strategy Officer, Indiana State University Security and Privacy; Compliance and Retention; and Ar- chiving. In this presentation, you will learn about our ap- Retaining and graduating students is critical due to in- proach and how you might apply the lessons we’ve learned. creased competition, decreasing demographics, and higher accountability. Historically, higher education has used CRM for recruitment, admissions, and advancement. Hear how Indiana State is now applying CRM to drive data-driven actions enterprise-wide, enhancing engagement and intervention, and managing graduation guarantees, campus events, and alumni relations. Outcomes: See how institutions like yours are increasing retention with enterprise CRM | Understand the challenges of integrating CRM with your SIS, LMS, social media, and more | Learn how to transform integrated data into actionable CRM activities

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the cloud. Guest speakers from cloud service providers will ad- 1:30–2:20 p.m. continued dress issues from their standpoint as well. What You Need to Know about Today’s IT Outcomes: Learn about procurement issues in moving to the Workforce cloud | Learn how Internet2 NET+ works with campuses Meeting Room 304C/D and industry Warren J. Wilson, CIO, Black Hills State University; Jacqueline On the Shoulders of Giants: Leveraging Bichsel, Senior Research Analyst, EDUCAUSE; John Milnes, Director, Organizational Effectiveness and Strategic Initiatives, Peer Networks for the Leading Edge Princeton University Ballroom B Using data from ECAR’s 2013 study, we will discuss which Barron Koralesky, Associate Director of Information Technology IT roles are changing, what skills are necessary for current Services, Macalester College; Jennifer Sparrow, Senior Director IT staff, the reorganization efforts of IT departments, which of Networked Knowledge Ventures and Emerging Technologies, positions are being lost or are in short supply, the factors Virginia Tech that are important in maintaining an IT workforce for the 2013 RISING STAR Award winnerS foreseeable future, and the factors that account for variance Award sponsored by Moran Technology Consulting, Silver in morale in IT departments. In this presentation, you will Partner learn about the changes that have occurred in the organizational climate of higher education IT in the past two years The challenges of leadership include looking toward the and what these changes mean for the future of IT. leading edge and sustaining innovation. Developing strong peer networks can help with these challenges. In this inter- Outcomes: Learn about recent changes to the IT workforce and active session, we will discuss the benefits of cultivating a what they mean | Discover what changes can be implemented peer learning network and gather your best practices and to increase workforce retention, satisfaction, and productivity hints for growing your network. Leadership and Management So What Does It Cost? Case Studies of The iPad Experience: A Campus Initiative to Campus Web Accessibility Revolutionize the Teaching of Content Ballroom A Meeting Room 213A Cyndi Rowland, GOALS Project Director, and Jonathan Whiting, Alberto Aguilar, Faculty, and Angelica Santana Fierro, Faculty, Director of Training and Evaluation, WebAIM Center for Persons Tecnologico de Monterrey (ITESM) with Disabilities, Utah State University Qualitative and quantitative data, as well as the opportuni- Participants will learn about the costs of specific practices ties and challenges encountered in implementing an iPad in use by institutions as they move toward web accessibility. campus initiative in Tecnológico de Monterrey Campus Discussions will predominate the session, and resources will Chihuahua, will be presented in order to serve as a basis for be shared to assist in budget planning for this challenging implementing similar initiatives at other universities. topic in postsecondary education. Outcomes: Learn aspects that need to be addressed to sup- Outcomes: Engage in accessibility cost data and the com- port similar initiatives | Hear about actors involved in imple- plexities of costs and practices | Hear about various costs menting an iPad initiative and how to enroll them | Learn that might be in play | Identify resources available to insti- about training courses for faculty and metrics that can assess tutions as they make decisions about enterprise-wide web impact on stakeholders accessibility NET+ 101: Moving to the Cloud with Our Viewpoints on Community Cloud: CIO Friends in Higher Education and Industry Perspectives on Migrating from Campus to Learning Theater Exhibit Hall C Cloud Services with NET+ Shelton Waggener, Senior Vice President, Internet2 Meeting Room 204B Jerrold M. Grochow, Senior Advisor to NET+, and Shelton Cloud computing shifts traditional technology acquisition from Waggener, Senior Vice President, Internet2 a “purchase and install” model (local) to one that is driven by the use of vendor-provided, shared (multitenant) environments. Al- CIOs at leading institutions will share their experiences with though departments and individuals are often able to purchase and the benefits and challenges of implementing cloud ser- services directly from cloud service providers without having to vices individually and as part of the Internet2 community ef- follow historical internal technology procurement processes, fort of the NET+ initiative. Over 300 universities (member institutions need to find a balance between historical adminis- institutions and others) are now participating in one or more trative control structures and the “click and buy” availability of of the NET+ services. This panel discussion will shared les- cloud services. This session will focus on how institutions can sons learned in migrating to those services over the past 24 meld their traditional procurement models with the realities of months, with practical experience regarding technical and

92 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSDAY nontechnical challenges, including how they have worked Outcomes: Learn about the CourseSmart Analytics and together with cloud vendors to develop customized services, TAMU–San Antonio case study | Understand how to re- pricing, and contracting for the higher education communi- search evaluating the link between engagement with digital ty. This session will provide an opportunity for those from a technology and improved learning outcomes | Learn about community college, liberal arts school, or large research insti- academic analysis with the CourseSmart Engagement Index tution to interact with the presenting CIOs. Flipping the Introductory Physics Classroom: Services and Support Clickers Are Primary, Lectures Are Secondary Sherpa: Combine Predictive Analytics with a Meeting Room 204C Recommendation Engine to Improve Student Roger A. Freedman, Lecturer with Security of Employment, Success Department of Physics, University of California, Santa Barbara Meeting Room 210C Built by educators for educators, i>clicker provides us- Robert Bramucci, Vice Chancellor, Technology and Learning er-friendly technology that enables instructors and students Services, South Orange County Community College District to interact dynamically through question-and-answer poll- ing. The structure of an introductory physics course has At this session we will provide an update on the “Sherpa” been revamped so that clicker questions (multiple-choice project—a revolutionary personal guide focused on student and alphanumeric) are the primary component of the lec- success. We will present our new predictive analytics module ture period, and the lecture is delivered to students online and provide an update on how Sherpa is impacting student and asynchronously. success at our colleges. Outcomes: Learn how i>clicker creates an interactive class- Outcomes: Learn that student success depends on their mak- room, enabling instructors to elevate student engagement ing informed and effective decisions | Hear how predictive and increase learning outcomes | Hear about the ability to analytics and a recommendation engine can leverage scarce use conventional remotes or personal smart devices | Dis- resources | Learn the importance of having students in- cover this reliable, easy-to-use technology volved in the design process Help Your Research Faculty Collaborate More Teaching and Learning Efficiently with COmanage DIY E-Books Using Open-Source Tools Meeting Room 212A/B Ballroom D Benjamin Oshrin, Project Architect, Internet2; Scott Koranda, John Raible, Instructional Designer, and Amy Sugar, Senior Scientist, University of Wisconsin–Milwaukee Instructional Designer, University of Central Florida Research faculty today collaborate not only with colleagues This session will introduce several resources and tools for across campus but also with peers from around the world. designing and developing engaging and accessible e-books. We will explore how a collaboration management platform We will demonstrate how to create one chapter of an e-book (CMP) like COmanage can help you leverage your existing using free open-source products in an .epub format, which investment in federated identity and provide efficient tools can be viewed on a mobile device or computer. for research faculty to manage access for their colleagues to Outcomes: Learn major design decisions, concerning con- data, applications, and collaborative tools. tent organization, sources for materials, and how much Teaching Isn’t Magic: Using Transparent time you should expect to spend in the creation process | Discover free open-source resources for developing e-books Pedagogy in Online Teacher Education | Discuss technical considerations Meeting Room 210A/B Laura Dell, Academic Director, Online Learning and Teacher Evaluating the Impact of Educational Analytics Licensure, and Sarah Schroeder, Lead Instructional Designer Meeting Room 207C and Assistant Professor, University of Cincinnati Sean Devine, CEO, CourseSmart; Reynol Junco, Associate Online learning provides a unique environment in teacher Professor, Library Science, Purdue University; Adrian Guardia, education programs for a transparent pedagogy—a strategy Lecturer, College of Business, Management/Human Resource where we deliberately model and openly discuss our own Management, Texas A&M University–San Antonio pedagogical choices as instructors. Participants will learn Moderated by: Scott Jaschik, Editor, Inside Higher Ed tools and strategies for implementing a transparent pedagogy and will share their own expertise in teacher education. Through educational analytics, institutions and faculty can measure how students interact with course content and Outcomes: Describe the benefit of a transparent pedagogy make more informed decisions to drive student retention model in online teacher education courses | Identify strate- and improve learning outcomes. Join this panel discussion gies for modeling and presenting our pedagogical choices as about metrics, results, and insights from the 2013 spring pi- an instructor in online teacher education courses | Share best lot of CourseSmart Analytics. practices and learn strategies from experienced colleagues

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Outcomes: Understand the rationale behind FLEXspace and 1:30–2:20 p.m. continued the associated community of practice | Learn how to maximize the pedagogical effectiveness of the learning environments be- To MOOC, or Not to MOOC ing contributed to the repository under development | Hear a Meeting Room 209A/B summary of recommendations compiled by participants Katie Blot, President, Education Services, and Jarl Jonas, Dector, Product Management and CourseSites, Blackboard; DISCUSSION SESSIONS Phill Adams, Vice President, Product Strategy, Moodlerooms IT Architects Constituent Group As the topic of MOOCs is becoming more prevalent in edu- Meeting Room 208A/B cation, institutions are tasked with understanding how this paradigm could or should impact their teaching and learn- James Phelps, Enterprise Architect, University of Wisconsin– Madison ing initiatives. Through a panel discussion, representatives from institutions will share why they are embracing MOOCs IT Architects in Academia focuses on the practice of IT and and how they are approaching the MOOC “experiment” in enterprise architecture in higher education. There will be a strategic and tactical ways. brief introduction to the ITANA.org organization followed Outcomes: Understand how and why institutions are incor- by a review of our past year’s work, a “hot topics on your porating MOOCs and large courses into their strategic ini- campus” discussion, and a look forward to the year to come. tiatives | Identify resources that can support institutions’ For more information, see our website (www.itana.org) and MOOC-related initiatives | Discuss the needs, challenges, and our wiki (www.spaces.internet2.edu/display/itana/Home). best practices of supporting large courses with technology ITIL in Higher Education Constituent Group Utah State University: Creating a Meeting Room 213B Successful Distance Learning Environment Rita Barrantes, Manager, IT Services and Initiatives, UIT, Meeting Room 207B University of Houston; David McGuire, Associate Director, IT Project and Service Management, University of New Mexico Robert Wagner, Vice Provost, Utah State University Join us for this opportunity to gain guidance and share Learn how USU delivers nearly 400 distance education knowledge on adoption and implementation of ITIL (In- courses weekly to students across the state. Using a high-qual- formation Technology Infrastructure Library) best practic- ity videoconferencing solution, USU ensures equal access es and the related issues and obstacles that are particular to to educational resources in even the most remote locales, higher education. This year we aim to have several discus- encourages collaboration and community building among sion groups, each focused on a single ITIL-related topic of students, and supports nontraditional and adult students interest, each chaired by one or two schools with expertise with a curriculum tailored to their unique needs. in each area. Outcomes: Learn how videoconferencing allows USU to maximize its personnel and technology budgets | Learn how the sys- Learning Space Design Constituent Group tem ensures equal access to educational resources and encour- Meeting Room 207D ages collaboration and community building among students Richard Holeton, Director, Academic Computing Services, Stanford University; Phillip D. Long, Professor, The University A Vision for FLEXspace: Flexible Learning of Queensland Environments eXchange This meeting will provide a forum to discuss topics rang- Furniture provided by Steelcase, Gold Partner ing from what makes a physical space conducive to learning Meeting Room 304A/B to the principles and processes of effective learning space Megan Marler, Senior Analyst, Strategic Initiatives, ARTstor/ design. Join us and share your ideas and experience on Shared Shelf; Gerard L. Hanley, Senior Director, Academic how formal and informal spaces impact teaching practices, Technology Services, California State University, Office of the learning activities, and student interactions, as well as the Chancellor; Clare van den Blink, Director, Academic Technologies, campus sense of community. We’re particularly interested Cornell University; Joseph A. Moreau, CTO and Vice Chancellor, in your input on how you measure or assess the effectiveness Technology, Foothill–DeAnza Community College District; Jim of a new or redesigned learning space. Twetten, Director, Academic Technologies, Iowa State University of Science and Technology; Lisa A. Stephens, Senior Strategist, Academic Innovation, University at Buffalo–SUNY; Terry Calhoun, Director of Publishing, SCUP, University of Michigan–Ann Arbor A collaboration of higher education stakeholders is developing and implementing a rich-media interactive database designed to share and evaluate innovative learning space designs. The panel will review the development of a self-sustaining service and a community of practice. This initiative expands on a SUNY-developed proof-of-concept database with ARTstor.

94 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSDAY

Library/IT Partnerships Constituent Group culture. This session will provide a forum for CIOs to open- Meeting Room 210D ly discuss successes, failures, and strategies to manage the transition from a pure “academic” model to a “business” Nikki E. Reynolds, Director, Educational Technology Services, model of managing information technology services. Hamilton College; Andrew Bonamici, Associate University Librarian for Media and Instructional Services, University of Oregon Outcomes: Discover best practices, lessons learned, and effec- Join this session to focus on management issues unique to tive ways to communicate the benefits of consolidating services the collaborative efforts now required of librarians and IT managers. It will offer an excellent opportunity to exchange 1:30–3:00 p.m. ideas regarding potential partnerships such as providing training, working with information providers, delivering Kuali Foundation Open Meeting for CIOs and services, and supporting instructional technology, multime- Senior IT Leaders dia, and campus-wide information systems. Meeting Room 303A Service Consolidation: Balancing Business In this session, leaders from the Kuali community will be on Need with Academic Culture hand to talk with CIOs and other leaders in higher education who want to learn more about the Kuali Foundation. The Meeting Room 303B Kuali Foundation is now delivering mature, open-source soft- Vincent Sheehan, CIO, Associate Dean for Information ware for the enterprise. This session will review how we engage Technology, Indiana University; Kay Rhodes, Associate Vice with institutions of higher education in (1) providing a path Chancellor, CIO, TTU System, Texas Tech University for adopting open-source software that is already essentially In an era of balancing the increasing costs to meet the tech- owned by every institution and (2) engaging with others in nology needs of faculty and students with the pressure to higher education to benefit from best practices. We believe keep tuition and fees low, service consolidation can provide that engagement with Kuali software and the Kuali community significant cost benefits. However, “consolidation/central- represents a viable and preferred path forward for enterprise ization” is often a dirty word in higher education and flies systems for universities in an era that necessitates new thinking in the face of the academic model of unit independence. about the administrative costs of higher education. There will To change the way we do business requires changing the be plenty of time for questions and informal discussion.

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1:30–3:30 p.m. continued Data/Information Access and Management CNI Community Update EDUCAUSE Institute Management Program Meeting Room 213A Faculty Meeting Joan K. Lippincott, Associate Executive Director, and Clifford (Faculty members only) Lynch, Executive Director, Coalition for Networked Information La Jolla, Fourth Floor, Hilton Anaheim Hotel This update is for all attendees interested in recent developments in the broad landscape of digital information. We 2:20–2:40 p.m. welcome those who have not attended recent CNI meetings and want to hear about the latest developments in our ar- Beverage Break eas of activity. We are engaged in work on the cyberinfra- Sponsored by IBM Corporation, Silver Partner structure needs for scholarship, particularly regarding data Foyers curation, e-science, and digital humanities; management of scholarly identity; institutional repositories; and learning. Take time to refuel and relax. Get the energy boost you’ll need to make the most of the many opportunities that surround Outcomes: Achieve a better understanding of CNI as an orga- you! Coffee, tea, and sodas will be available during this time. nization and its programmatic initiatives

2:20–2:50 p.m. Enterprise and Infrastructure Adoption and Evolution of Custom Mobile Continue the Conversation with Theresa Rowe Apps on Campus and Jack Suess Meeting Room 204C Foyer, level 3 Benjamin Kruse, Lead Marketing Manager, AT&T; Shani Theresa Rowe, CIO, Oakland University; John J. Suess, Vice Lenore-Jenkins, Associate Vice President of Enrollment, President for Information Technology/CIO, University of Maryville University; John D. Hermes, Vice President for Maryland, Baltimore County Information Technology, Oklahoma Christian University Join us in the foyer for an extended half-hour conversation Custom mobile applications are playing an increasingly im- following “Creative Disruption and IT Leadership.” portant role on campuses, providing vital communications links between the institution, students, alumni, and the gen- 2:40–3:30 p.m. eral public. Beyond broadening a sense of campus “community” and connectedness, investment in custom mobile FEATURED SESSION apps can far extend the efficacy of legacy campus platforms and systems. But Is It Quality? Sponsored by AVAST Software Outcomes: Learn how to evaluate processes for development platforms and feature sets | Understand the evolving reach Ballroom C for custom-developed mobile apps | Learn about differenti- Judith S. Eaton, President, Council for Higher Education ation versus expectation in the eyes of app users Accreditation It is both an exciting and disturbing time in higher educa- From Black Hole to Gold Mine: Adding tion. Innovation has become a primary focus. This time, Analytics to the University Portal the innovation is about student access to new or revital- Meeting Room 304C/D ized types of educational offerings, whether in the form Martin Morrey, Web Integration Manager, University of Edinburgh of MOOCs, competency-based education, assessment of prior learning, or courses from private providers that are University web portals can often be black holes when seek- not colleges and universities. While information technol- ing useful information about user activity. Attendees will ogy is a primary driver of this innovation, its ultimate role be asked to imagine adding their dream analytics solution and effectiveness also rests on our willingness to focus on to their portal. What should it record, and what reports and some familiar yet important questions. Is the innovation visualizations should it generate? We will show how these de- yielding quality education? Are students learning? Are sired capabilities can be implemented in a practical solution. students protected against substandard offerings? How Outcomes: Realize that web analytics do not have to be limited do we know? to page-level intelligence | Learn an authenticated user por- Outcomes: Learn about new educational offerings that are tal offers a rich opportunity to gather business intelligence | considered innovative | Realize that student learning is cen- Learn a simple, client-side route to implementing analytics tral to judgments about the quality of innovative offerings Join us for an extra 30 minutes in the foyer for an opportunity to continue the conversation immediately following this session.

96 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSDAY

Leadership and Management Navigating the Clouds with an Enterprise IT Chronicle Tech Trends: Looking Back and Strategy Peering Forward Ballroom E Ballroom D Clayton Burton, Senior Programmer Analyst, Jason Long, Web Steve Kolowich, Reporter, The Chronicle of Higher Education; Jason Programmer Analyst, and Fredrick Miller, CIO, Furman University Jones, Director of Educational Technology, Trinity College Should your university be a cloud service leader? How do The Chronicle of Higher Education’s team of award-winning you balance the benefits and risks of strategic innovation? reporters focused on technology, along with an editor for What about identity management in the cloud? Furman its ProfHacker blog, will identify key trends in education University is pursuing an aggressive move to cloud services. technology across several sectors (administration, teaching, The lessons we’ve learned can help your institution plan for library, and research) and present a list of topics to watch in cloud services. the year ahead. Outcomes: Learn why cloud services are a strategic innova- Outcomes: Learn the 5–10 top trends | Hear the stories of tion that can foster communication, collaboration, and ser- the most interesting and controversial projects nationwide | vice excellence | Hear about models, risks, and opportuni- Discuss lessons that can be learned from them ties | Realize that identity management is the glue that holds campus and cloud services together The Higher Education CIO and Technology Leaders: Ten Years of Study Security, Privacy, and Compliance Ballroom B Increasing Your IT Security Capabilities Wayne Brown, Vice President for Extended Education, Excelsior through Crowdsourcing College Meeting Room 213B The higher education CIO is a relatively new role that is Andrew Roberts, Director, IT Compliance and Risk critical to the institution. In 2013, 49% of CIOs predicted Management, Grand Canyon University they would retire in the next 10 years. To further complicate What kind of reputation does your IT security department this retirement challenge, technology leaders (those in the have? Do users consider you a hindrance, roadblock, and a next organizational layer down from the CIO) may not be reliable source of “no” as an answer to every question? Learn interested in the CIO position or adequately preparing for how to change your reputation and make crowdsourcing it if they are interested. This research, now in its tenth year, one of the most valuable items in your security toolbox. has been widely published and quoted. This presentation will report on the 2013 results of the longitudinal higher Outcomes: Learn methods to change the perception of IT education CIO and technology leader study conducted by security from roadblock to partner and enabler | Discover Wayne Brown, founder of the Center for Higher Education how user awareness programs can be vehicles for behavior- CIO Studies (www.checs.org). al change | Hear strategies to transform the end users into valuable IT security tools The Market Is (Not?) Working Services and Support Meeting Room 204B Bradley Wheeler, Vice President for IT and CIO, Indiana The Global Social Network: Building University; William Gerry McCartney, Vice President for Community and Collaboration with Faculty Information Technology and CIO, Purdue University and Staff across the Globe “The market for IT products and services is working well!” Meeting Room 210D “No, it isn’t—and it costs too much!” “It’s not perfect, but Brian Gnatt, Director, Customer Experience, and Alexandra what can we do?” This session will dig into the past two de- H. Kim, Vice President of Information Technology Services, cades to rigorously debate why the market for buyers and University of Maryland University College sellers is (not?) working. Social media has rapidly and fundamentally changed how Outcomes: Learn how the academy can make new markets we live, work, and play. This session will describe our journey in IT systems and services | Gain insights that can make us in implementing an internal social network that includes all wiser buyers and wiser providers | See how highly different UMUC faculty and staff to educate everyone about best prac- strategies can succeed if executed to mitigate risks tices, trends, and the future impact and importance of social networks that will be of interest to every IT professional. Outcomes: Learn that social is an effective way to work | Hear about tangible business value that can benefit the institution and individual faculty and staff | See how social allows unprecedented levels of communication, collaboration, and transparency

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2:40–3:30 p.m. continued Learning Analytics for Educational Design and Student Predictions: Beyond the Hype with Teaching and Learning Real-Life Examples Adaptive Learning: Effectively Integrating Meeting Room 208A/B Technology into the Classroom Nynke Bos, Program Manager, Educational Technology, and Nynke Kruiderink, Team Leader, Educational Technology Ballroom A Social Sciences, University of Amsterdam; Perry J. Samson, Deb Bushway, Vice President for Academic Innovation, Capella Professor, Atmospheric, Oceanic, and Space Sciences, University; Adam Newman, Managing Vice President, Industry University of Michigan–Ann Arbor Solutions, Education Growth Partners; Scott Dalrymple, Dean, Excelsior College; Neil T. Heffernan, Assistant Professor of Interaction in this session will increase your insight into the Computer Science, Worcester Polytechnic Institute tricky business of managing data. Subsequently, two examples will illustrate how learning analytics is being used to shape Moderated by: Rahim S. Rajan, Program Officer, Bill & Melinda Gates Foundation didactic frameworks and educational design (University of Amsterdam) and how it is being used to provide adaptive Experts in the field will discuss the latest technology and learning opportunities for students (University of Michigan). tools for creating courses that effectively personalize student learning and blend relevant technology and online content Leveraging MOOCs to Increase College into instruction. Learn about new instructional models and Readiness organizational processes designed to dramatically improve Meeting Room 209A/B student learning outcomes. Robin Grebing, Director of Online Education, St. Louis Designing Student Experiences in New Mobile Community College; Chelsea Caile, Advisor, Southeast Environments: Apps for Active Learning Missouri State University Furniture provided by Steelcase, Gold Partner Perhaps no advancement in education has spread as rapidly as the massive open online course, or MOOC. St. Louis Meeting Room 304A/B Community College and Southeast Missouri State Universi- Emory Craig, Director of eLearning and Instructional ty are exploring MOOCs and OERs, with the goal of improv- Technology, College of New Rochelle; Andrew Allen, Deputy ing college readiness and student success. CIO–Stern School of Business, and Maya Georgieva, Associate Director, Center for Innovation in Teaching and Learning, NYU Outcomes: Realize that MOOCs (or any technology) can Stern, New York University serve the most pressing needs of the institution | Know that We will examine three mobile app environments designed to collaboration is crucial to most successful projects | Realize promote active learning. The facilitators will lead a discussion that it is possible to be innovative with existing and even on best practices for designing student-centered learning ex- shrinking resources periences in the apps. Participants will obtain specific ideas for curriculum integration, a list of feature recommendations for Readiness for Online Learning: Indicators designing apps, and a strategy for planning mobile initiatives. of Success for a Nontraditional Student Outcomes: Learn how to design active learning experiences Population with mobile technology | Hear how to develop apps features Meeting Room 210A/B that go beyond accessing information | Learn how to chan- Troy Courville, Director of Institutional Research and nel and plan a mobile initiative Effectiveness, and Yakut Gazi, Director of Distributed Learning and Instructional Technology, Texas A&M University–Central Texas Exploring Ginkgotree: Increasing Access, TAMUCT uses a readiness assessment tool for online learn- Engagement, and Learning with OER ing to identify risk areas to provide remediation and sup- Meeting Room 207C port. The scores collected over 18 months were analyzed to Dylan Barth, Learning Technology Consultant, and Tanya identify domains with highest likelihood of explaining suc- Joosten, Director, University of Wisconsin–Milwaukee cess. This session will discuss instructional and institutional strategies to support at-risk students for online learning. University of Wisconsin–Milwaukee will discuss its partnership with Ginkgotree to explore the efficacy of their appli- Outcomes: Describe several components of student readiness cation to curate digital content for creating textbook alter- for online learning for nontraditional students | Discuss natives that improve student outcomes. strategies to remedy and support at-risk students in online programs | Discuss how a readiness assessment can be bene- Outcomes: Consider faculty development and training in us- ficial for accreditation ing Ginkgotree and OER | Learn about institutional processes to launch a Ginkgotree pilot

98 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSDAY

Time Won’t Tell: Using Technology to Games and Learning Constituent Group Move from Seat Time to Competency-Based Meeting Room 211A/B Learning AJ Kelton, Director, Emerging and Instructional Technology, Meeting Room 213C College of Humanities and Social Sciences, Montclair State University; Chris Stubbs, Project Manager, The Pennsylvania Eric Evans, Chief Operating Officer, Bryan University; Joe State University Mildenhall, CIO, Grand Canyon University; Manoj Kutty, CEO, LoudCloud Systems; Randi Reich Cosintino, Provost and CAO, Join us for an important conversation dedicated to the discus- Strayer University sion of games for learning, which can include gamification, assessment, research, pedagogy, and more. From traditional Changing learning environments are catalyzing discussion board games to complex online experiences, games are an around the pace at which students master skills. Competen- excellent way to lend structure, motivation, and enjoyment cy-based learning systems allow institutions to more effectively to a learning experience. All levels of interest are welcome. use technology and faculty skills in creating numerous graduation pathways. By addressing specific learner needs through Google Apps Constituent Group targeting interventions, CBL platforms elevate engagement, achieve greater effectiveness, and increase throughput. Meeting Room 207D Ken Ingle, Executive Director, Emerging Technology Services, Outcomes: Understand CBL platform capabilities | Learn Central Piedmont Community College; Wendy Woodward, how to strategize implementation opportunities with new Director, IT Support Services, Northwestern University online technologies | Determine how to grow potential for This discussion will provide a forum for higher education learner success professionals to share their thoughts and experiences re- Unleashing the Power of Adaptive Learning garding the Google Apps suite, including mail, calendaring, docs and spreadsheets, and more. The group will identify Meeting Room 207B effective practices in the support and use of the suite and Michael Windelspecht, Adjunct Professor, Appalachian State discuss how “living in the cloud” is working. University; Brad Parkins, Director, Digital Product Marketing, McGraw-Hill Education Instructional Technologies Constituent Group Adaptive learning technology guides students on a person- Meeting Room 212A/B alized learning path to course mastery, resulting in higher Cyprien P. Lomas, Assistant Dean, Learning Technologies, and course completion rates and improved grades. Come learn Director, LFS Learning Centre, The University of British Columbia the science behind adaptive learning and hear how institutions are using it to enhance flipped and hybrid courses to This meeting will provide a forum for discussing key issues increase student success and retention. related to instructional technologies. Topics will include using learner-centered principles, selecting technology, and Outcomes: Understand how adaptive learning technology leveraging information technology to enhance teaching and works and enables flipped models | Learn how low pass rates learning. Instructional technology combines an understand- and retention are addressed by adaptive learning | Discover ing of pedagogy and technology, and instructional technolo- how metacognitive analyses help improve student outcomes gists are a diverse group encompassing faculty, staff, and even and performance students, as well as education and learning theorists. DISCUSSION SESSIONS Straight Talk about the Cloud Emergency Communications Constituent Group Meeting Room 303B Meeting Room 207A Joseph Vaughan, CIO/Vice President for Computing and Information Services, Harvey Mudd College; Kathryn F. Gates, Mark Katsouros, Director, Network Planning and Integration, CIO, University of Mississippi; Betsy Tippens Reinitz, Assistant The Pennsylvania State University Vice Chancellor, Information Technologies, University of In this important discussion session we will focus on strategic Washington Bothell issues and tactical challenges that affect IT communications As technology leaders, we are embracing the cloud to ad- in advanced planning for, during mitigation of, and subse- dress campus needs and advance the institutional mission. quent to an emergency in higher education. This year we’ll Yet the cloud brings new challenges, and market hype can take a closer look at how we can leverage our investments make it difficult to sort through endless options. This ses- in mass communications to expand operational communi- sion will provide a forum for CIOs to openly discuss suc- cations to our campus communities and some specifics of cesses as well as concerns and strategize on the best uses of how our tools are being used to solve broader information the cloud. needs. In addition, come prepared to share your best practices and lessons learned regarding emergency messaging.

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 99 THURSDAY

3:30–4:00 p.m. DISCUSSION SESSION Continue the Conversation with Judith Eaton Core Data Service (CDS) Reporting Demo Foyer, level 3 EDUCAUSE Central Judith S. Eaton, President, Council for Higher Education Stop by to learn how CDS Reporting can help you analyze Accreditation your data and benchmark against your peers with Leah Join us in the foyer for an extended half-hour conversation Lang, senior IT metrics and benchmarking analyst, and following “But Is It Quality?” Pam Arroway, senior statistician. Released in 2013, CDS Re- porting is EDUCAUSE’s new self-service tool that enables CDS participating institutions to interact with their data. 3:30–4:30 p.m. Meet the Editors of EDUCAUSE Review/ Refreshment Break in the Exhibit Hall EDUCAUSE Review Online Exhibit Hall B/C EDUCAUSE Central Take time to refuel and connect while you explore the exhibit hall. Engage with companies providing the latest ad- Stop by for an informal opportunity to speak with D. Teddy vances in technology and reenergize with snacks and bever- Diggs and Nancy Hays, editors of the association’s award-win- ages to maximize your conference experience! ning publication EDUCAUSE Review and EDUCAUSE Review Online, and Catherine Yang, director of content, about au- thoring opportunities and topics of current interest. 4:00–5:00 p.m. EDUCAUSE 2013 and EDUCAUSE 2014 Program Committees Meeting (Committee members only) El Capitan, Fourth Floor, Hilton Anaheim Hotel

100 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSDAY

4:30–5:20 p.m. Enterprise and Infrastructure Answers to Improving Student Retention FEATURED SESSION Meeting Room 213B Bringing Business Knowledge to Theresa Morelli, Senior Product Manager, IBM Corporation; Education: Lessons Learned and Best Pamela Kick, CEO, Pinnacle IT Practices in Data Management and Educators are using predictive analytics to drive higher Analytics—Special Double Session, Part 1 graduation rates. Using simple, affordable, cloud-based Sponsored by AVAST Software solutions, you can predict which students are at risk of drop- ping out and get individualized recommendations for how Ballroom C to intervene and keep them on track; no analytics expertise MaryAnne DePesquo, Senior Manager, Advanced Analytics, required. Focus on what matters most: creating and retain- Blue Cross Blue Shield of Arizona; Marc Hoit, Vice ing successful students. Chancellor for IT and CIO, North Carolina State University; Bruce Bedford, Vice President of Marketing Analytics and Outcomes: Learn how to overcome barriers to adopting pre- Consumer Insight, Oberweis Dairy; John Barry Taylor, dictive analytics for student retention | Determine how to Inland Fisheries Division, Texas Parks and Wildlife shift your focus from heavy, technical solutions to improv- Moderated by: Susan Grajek, Vice President, Data, Research, ing student outcomes | Discover how to quickly and easily and Analytics, EDUCAUSE implement customized, cloud-based analytics Higher education faces significant challenges to reduce costs and improve student success and research productiv- It’s Not the Technology: Business Process ity. The flood of data that can help address those challenges Clarity Drives Successful CRM Implementation can be leveraged with analytics, but how? How can you stay Meeting Room 204B afloat and find the answers you need? How should you ap- Dale Ganus, Assistant Managing Director, Texas Tech University proach the task of getting buy-in from stakeholders? How can you ensure reliable decisions that lead to better out- Often institutions jump into a technology implementation comes? Education is not business, but corporate America’s without clearly understanding the business process efficien- experience with analytics can be applied to our institutions cy they expect to achieve. Learn how Texas Tech’s invest- and challenges. This session will bring together leaders from ments in clearly defining business processes up front drove higher education with analytics innovators in government a successful CRM implementation, supported the institu- and the retail and insurance industries to share best and tion’s business goals, and made it possible to even switch cutting-edge practices and lessons learned that can be ap- CRM technology platforms along the way. plied to your institution. EDUCAUSE Vice President Susan Outcomes: Learn how to develop a CRM Blueprint, a written Grajek will facilitate what is sure to be a lively and insightful plan, success metrics, timelines, and a roadmap | Learn how a discussion in this special double session. CRM Blueprint can guide your implementation | Learn how to separate business process definition from automation Data/Information Access and Management Voices of a Cloud: Success with Voices in the New Developments in Central Directory Cloud IP Telephony Service and Account Provisioning Meeting Room 210D Meeting Room 213A James Bradley, Vice President and CIO, The University of Texas Dan Menicucci, Associate Director of Information Systems, at Arlington University of Pittsburgh Two universities, Tulane and Texas A&M, deployed the University of Pittsburgh users want seamless integration of Voice in the Cloud IP telephony solution from Internet2, applications and services under a single sign-on approach. which promises modern tools to replace aging local PBX In 2000, we implemented a Central Directory System. This systems, and significant savings. The session will discuss the presentation will show how we expanded that original ar- reality of the deployment and include a discussion of partic- chitecture to consolidate authentication systems and enable ipants’ concerns about the service. true single sign-on across the university. Outcomes: Determine the alignment between a published Outcomes: Discuss how single sign-on is possible, desirable, service and the service as delivered | Discuss lessons learned and necessary | See how a robust and well-designed directory when deploying the service and how institutions can ensure can be easily adapted to meet new requirements | Realize that successful rollouts | Hear how savings can be achieved when single sign-on can be implemented securely across all services deploying this service

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 101 THURSDAY

to make productive use of digital resources and a challenge 4:30–5:20 p.m. continued for IT departments to keep up with integration projects. Leadership and Management According to the 2012 Campus Computing Survey, 74% of campus IT officers identified “instructional integration of Getting There: How Your Network Can Help information technology” as a very important campus IT is- You Get Your First CIO Job (and Succeed at It!) sue over the next two to three years. Come learn how IMS Meeting Room 304C/D Global, InCommon, and ELI are collaborating to evolve a new IT architecture for learning to help institutions make Mara Hancock, CIO, Vice President–Technology, California College of the Arts; Kirk Kelly, Associate Vice President and CIO, the best of exploding options for digital resources to enable Portland State University; Bo Wandschneider, CIO/Associate personalized learning experiences. Vice President, Queen’s University; Matt Riley, CIO, University of Outcomes: Learn specific policies to accelerate development Montana; Melissa Woo, Vice Provost for Information Services/ of personalized learning environments | Learn how IT lead- CIO, University of Oregon ers and commercial partners can collaborate to develop “How do I get from here to there?” Your professional net- and implement a flexible and adaptable IT architecture for work can help you find the right job, land it, and succeed in learning it. In this interactive session, five first-time CIOs will share their experiences on the path, including how they were sup- Rethinking Business as Usual in NGLC ported by mentors, role models, and friends. Breakthrough Models Outcomes: Learn how to identify mentors and types of men- Ballroom A toring important to a CIO position | Hear how to find and Paul Freedman, CEO, Altius Education; James E. Selbe, develop a leadership network | Gain insight into the first-time Director, Direct2Degree, Kentucky Community and Technical CIO experience for those considering the CIO career path College System; Jennifer Freed, Dean of Instruction and Academic Affairs, Rio Salado College IT Accessibility: The Big Picture Writ Midsized In 2012, 10 bold institutions received Next Generation Ballroom D Learning Challenges grants to develop and launch their Robert Squires, Director, UMOnline and Technical Support, Breakthrough Models for College Completion, leveraging and Marlene Zentz, Accessibility Specialist/Instructional online learning and lowering costs for improved student suc- Design Consultant, University of Montana; Terrill Thompson, cess. Their complete redesigns of degree programs, enabled Technology Accessibility Specialist, University of Washington by technology, seek to break the confines of long-accepted Technology accessibility standards have existed since the models for postsecondary education by improving learning 1990s. However, most websites, applications, videos, docu- environments, staffing models, and the use of time. The pro- ments, and devices used in higher education remain inac- grams launched this fall. In this session, participants will hear cessible. How can this problem be solved? Through the ex- from project leaders of three of the programs about their in- ample of the University of Montana, this interactive session novations in the business model of higher education. will investigate the roles we all play in addressing these issues. We will consider an awareness of the accessibility challenges Social Campus Transformation: To Better continuing to face higher education, successful strategies for Engage a Connected Generation addressing IT accessibility issues, and renewed motivation to Meeting Room 212A/B engage in the work of providing universally accessible IT. Doug Wotherspoon, Executive Director, Advancement, Outcomes: Gain an awareness of the accessibility challenges Algonquin College; James R. Bottum, CIO, Clemson continuing to face higher education | Learn successful strat- University; Sandra Sanvido, Director of Product Marketing, Salesforce.com Foundation; Niel Nickolaisen, CIO, Western egies for addressing IT accessibility issues | Renew motivation Governors University to engage in the work of providing universally accessible IT This panel will explore how the CIOs of three distinguished MOOCs, E-Textbooks, Tablets, Analytics, Oh My! universities fought the comfort and familiarity of traditional Meeting Room 211A/B education to transform their organizations to meet the demands of a digital generation. The presentation will discuss Gerard L. Hanley, Senior Director, Academic Technology actionable steps and resources available to revolutionize Services, California State University, Office of the Chancellor; organizations and why the time for transformation is now. John T. Harwood, ITS–Associate Vice Provost, The Pennsylvania State University; John J. Suess, Vice President for Information Outcomes: Gain advice on steps to transform an organi- Technology/CIO, University of Maryland, Baltimore County; zation into a social campus | Get a greater awareness of Laura Patterson, CIO and Associate Vice President, University the tools and resources available to make the necessary of Michigan–Ann Arbor changes | Understand why now is the time to incorporate Moderated by: Rob Abel, CEO, IMS Global Learning Consortium social technologies Digital applications promise easier access to content and personalized learning. Unfortunately, it’s difficult for faculty

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educational opportunities for increasingly diverse student 4:30–5:20 p.m. continued and instructor populations. Services and Support Outcomes: Learn about emerging trends to reevaluate and Campus Readiness: Communicating IT award credit for student learning | See mounting evidence Changes to the Campus Community of alternative credentials that recognize demonstrated/val- idated competencies | See how discrete bundles of defined Meeting Room 213D outcomes are available through learning communities that Jo-Ann Cuevas, Campus Readiness Specialist, Christine provide reputation frameworks for peer validation Jacinto, Assistant Director of Information Technology, School of Humanities and Sciences, and Ammy Woodbury, Campus Getting Your Faculty to Adopt Learning Readiness Specialist, Stanford University Management Technology: Lessons from the The IT department is ready to launch a new project, but Front Lines how does the rest of campus find out about it? Learn about Meeting Room 207D Stanford’s innovative approach, the Campus Readiness Team. Hear how it works for the project team and campus Moderated by: Stephanie Weeks, Vice President, User Experience, Blackboard stakeholders, then work together to build a communications plan for your project. Join the debate with a battle-hardened group of technologists, faculty, and user experience experts as they discuss Outcomes: Realize that communication to the campus com- the emerging role of faculty in technology decision making. munity is key to adoption and satisfaction | Hear how com- Panelists will share their views and experiences as they re- munication planning is key to project success | Hear why late to faculty expectations, user requirements, and what it dedicated communication, training, and user experience takes to drive successful mobile and learning management specialists should be involved technology adoption on campus. A Collaborative, Cost-Effective, Round-the- Outcomes: Learn what’s important to faculty as they assess Clock Technology Call Center mobile and learning technology | Understand which strat- Ballroom E egies to avoid and which to implement to encourage adoption | Examine how to get faculty to use the technology Keith A. Weber, CIO, College of Mount Saint Joseph through real-life examples Additional project contributor: Tim White, Vice President of Business Development, Education at Work Innovation in Action: Success Stories in Feeling pressure to expand your hours of technology sup- Improving Student Outcomes port for students, faculty, and staff but can’t afford it? Come Meeting Room 207C learn about a cost-effective, innovative collaboration that David Shulman, Associate Vice President of the Virtual Campus achieves these goals while also helping college students pay and Instructional Technology, Broward College; Jon Aliri, Chief for their degree and develop critical 21st-century job skills. Executive Officer, The Bookstore at University of Montana Outcomes: Learn an innovative and cost-effective approach that Moderated by: Mehdi Maghsoodnia, CEO, Rafter provides 24/7 call center support to students, faculty, and staff SaaS models. Open technologies. Digital content beyond | Gain an understanding of the nonprofit model that uses stu- e-books. Institutions are starting to deploy these tools with dent employees | Learn about opportunities that exist for addi- the critical goals of driving down costs and improving stu- tional institutions to join in this collaborative effort dent outcomes. Learn how campuses are thinking about and deploying open platforms to remain competitive and Teaching and Learning nimble in this ever-changing environment.

From Badges to Breakthroughs: Outcomes: Learn how you can dramatically reduce the cost Unleashing Learner Potential through of course materials and better serve students | Understand Competency-Based Achievements how the disaggregation of content will improve student out- Ballroom B comes Deborah Everhart, Director of Integration Strategy, Blackboard; Karen Solomon, Vice President for Accreditation Relations, The Higher Learning Commission; Frederick M. Hurst, Senior Vice President for Extended Campuses, Northern Arizona University; Ellen Wagner, Executive Director, WICHE/WCET This session will explore challenging innovations, using “the course” as the primary unit of educational currency. Panelists will discuss credit for MOOC completion, prior learning assessments, badge frameworks, and verification of competencies as options for extending low-cost, quality

104 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSDAY

The Learning Space Rating System Professional Development/Staff Management Furniture provided by Steelcase, Gold Partner Constituent Group Meeting Room 304A/B Meeting Room 213C Shirley Dugdale, Principal, Dugdale Strategy; Malcolm Tracey Leger-Hornby, Dean of Library Services, Worcester Brown, Director, EDUCAUSE Learning Initiative, EDUCAUSE; Polytechnic Institute Richard Holeton, Director, Academic Computing Services, Join us as we examine issues concerning recruiting, training, Stanford University; Joseph Cevetello, Director of Learning Environments, ITS TEL, University of Southern California and managing staff, including finding creative PD opportunities, developing career paths, and building strong teams. The Learning Space Rating System (LSRS) provides institu- Managers and aspiring managers at all levels are welcome. tions with a measure of how their space and support operations encourage active learning. This project has created a Sustainable IT Constituent Group set of measurable criteria that assess how physical environ- Meeting Room 207B ments enable a spectrum of active teaching and learning en- MaryBeth Stuenkel, IT Program Manager, University of gagements. These criteria form the basis for a rating system Michigan–Ann Arbor that will allow institutions to benchmark their environments against best practices within the higher education commu- We are all challenged to save money and reduce our impact nity. The LSRS project recently released a beta draft of the on the environment. This meeting will discuss best practices standards. Come to this session to hear more and learn how to make IT greener (green for IT) and to use IT to further you can get involved in using and improving the beta draft. environmental goals (IT for green). Please come ready to hear what others are doing to further sustainability through DISCUSSION SESSIONS IT in both ways and to share what your institution is doing: what works and what does not. Network Management Constituent Group Meeting Room 209A/B 4:30–6:20 p.m. Brian Paige, IT Director, Calvin College; Pete Hoffswell, Network Manager, Davenport University An Opportunity for CIOs and Deputy CIOs to Join your network management peers to discuss a wide Hear Internet2 Updates range of topics relevant to network managers including net- Meeting Room 303A work convergence, bandwidth management, management This is an opportunity for CIOs and deputy CIOs to meet systems, security, wireless technologies, and support. This with Internet2 executives and peers to hear updates, share gathering will allow network managers to share ideas about information, and provide input to Internet2 programs as their current professional challenges and new or emerging seen at the CIO level. Topics will include the Internet2 Net- technologies with other networking experts from a wide va- work as an “innovation platform,” the future of software-de- riety of institutional backgrounds. fined networking, InCommon, NET+, and more. Openness Constituent Group Meeting Room 207A 4:30–6:30 p.m. Patrick Masson, Chief Technology Officer, UMassOnline, University of Massachusetts Central Office; Ken Udas, Deputy ITANA (un)Conference 2013 Vice Chancellor, Academic Services, and Chief Information Meeting Room 204C Officer, University of Southern Queensland James Phelps, Enterprise Architect, University of Wisconsin– So you’re interested in joining that new open project, but Madison do you know what you’re getting into? The opportunities The ITANA (un)Conference is a fun, fast-paced working and advantages of educational resources developed by open session focused on enterprise and business architecture communities of practice have been touted both for individ- issues in higher education. We gather topics, vote for the ual campuses and for education as a whole. Openness en- best ones, and work to quickly frame and analyze the topic. ables co-creation, free distribution, peer review, and more, The whole event is controlled by the clock: three minutes to all promising to increase quality while reducing costs. But pitch your idea, two minutes for clarifying questions. Pitch not all of the growing number of “open” initiatives offer the your topic, get votes, and lead the discussion in a fast-paced same advantages to contributors and collaborators. Further, session. It’s fun. not all campuses may have the interest or capacity to dis- tinguish and leverage the affordances offered by different communities. This session will provide insight into how to identify and participate in organizations that align with your campus’s interests in open communities of practice.

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 105 THURSDAY

5:30–6:20 p.m. Enterprise and Infrastructure Infusing “Mobility” into Mobile Apps to FEATURED SESSION Support Student Engagement Bringing Business Knowledge to Ballroom A Education: Lessons Learned and Best Josh Sankey, Senior Web Developer, and David Schuff, Practices in Data Management and Associate Professor, Temple University Analytics—Special Double Session, Part 2 The increase in the number of students bringing mobile devic- Sponsored by AVAST Software es to campus brings an unprecedented opportunity for inter- Ballroom C activity with the institution. With service delivery in mind, we will discuss the design and development of our student-facing MaryAnne DePesquo, Senior Manager, Advanced Analytics, Fox School Mobile app. We will outline our methodology for Blue Cross Blue Shield of Arizona; Marc Hoit, Vice Chancellor for IT and CIO, North Carolina State University; conceptualizing mobile use cases that guided feature selection. Bruce Bedford, Vice President of Marketing Analytics and Outcomes: Realize that mobile apps must be more than mo- Consumer Insight, Oberweis Dairy; John Barry Taylor, bile versions of desktop applications | Envision use cases Inland Fisheries Division, Texas Parks and Wildlife particular to the mobile user | Learn how extensible, flexi- Moderated by: Susan Grajek, Vice President, Data, Research, ble platforms are critical and Analytics, EDUCAUSE Join us for Part 2 of this special double session focusing Operational Reporting Gets a Makeover: on the significant challenges to reduce costs and improve Harvard’s Roadmap to Analytics student success and research productivity that are facing Furniture provided by Steelcase, Gold Partner higher education. This session will bring together leaders Meeting Room 304A/B from higher education with analytics innovators in gov- Jennifer Jackson, Associate Director, Harvard University; John ernment and the retail and insurance industries to share McGale, Architect and Manager, Performance Architects best and cutting-edge practices and lessons learned that can be applied to your institution. EDUCAUSE Vice Pres- Hear about our approach to BI transformation at Harvard Uni- ident Susan Grajek will facilitate what is sure to be a lively versity in moving from an operational report–centric model to and insightful discussion in continuation of this special a modern-day analytical platform. We will explore key strate- double session. gies required in building a successful BI roadmap with OBIEE, engaging with diverse stakeholders, and preparing for change management when an entire culture shift is on the horizon. Data/Information Access and Management Outcomes: Learn how to build a successful BI roadmap | Turning Big Data Analytics into Personal Learn how to engage various stakeholders | Incorporate Student Data best practices and lessons learned with change manage- Ballroom B ment during a BI transformation Shah Ardalan, President, and Michael L. Mathews, Chief Leadership and Management Strategist of Innovation and Entrepreneurship, Lone Star College System Challenges and Choices across Two The Department of Education’s MyData Button, along with Categories of IT Consolidations Lone Star College System’s Educational Positioning System Meeting Room 211A/B (EPS), transforms big data into personal data that navi- Stephen D. Franklin, Director of Academic Outreach, Office of gates students toward career paths. This innovation allows Information Technology, and Dana F. Roode, CIO and Associate 80,000,000 U.S. students to track, position, and navigate their Vice Chancellor, University of California, Irvine; Steve McLeod, personal educational journey using their personal data. CIO, and Bryson R. Payne, Department Head of Computer Science, University of North Georgia Outcomes: Learn why 95% of systems sold to institutions have hindered personalized ownership | Learn why MyData This session will be an interactive panel presentation on two Button is a breakthrough in the future of personalized ed- forms of IT consolidation: UC Irvine’s strategic consolida- ucation systems | Understand the effect it has on helping tion of IT across 18 units to form a single IT organization students and parents take ownership over four years, and the impact of IT planning on the Uni- versity of North Georgia’s consolidation of two multicampus universities in one year. Outcomes: Learn strategies and methods for planning for consolidation | Learn about restructuring considerations for consolidation | Learn about implementation challenges and solutions for both types of IT consolidation

106 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT THURSDAY

Darwin, Finches, and Poker Chips: An Agile Digital Badges: Passport to Student Journey Learning Meeting Room 304C/D Ballroom D Bill Lee, Software Development Team Manager, and Dawn Kyle Bowen, Director of Informatics, Purdue University Nicholls, Project Manager/Business Analyst, University of Edinburgh Students have increasing choices in how they pursue learning. Digital badges offer a new method to recognize learn- Find out how to bridge the gap between IT technical staff ing in all of its forms. Using badges creates a visual learning and your academic and research communities. Learn to transcript and portfolio for showcasing student work. This speak a common language and deliver successful projects presentation will explore how digital badges have been im- together using innovative agile techniques such as “user plemented at Purdue University. stories,” “poker chip prioritization,” and “estimations using animal analogies.” Outcomes: Describe digital badges and options for using them for student engagement and alternative forms of cre- Outcomes: Learn how user stories promote collaborative part- dentialing | Identify approaches to digital badges for formal nerships between IT staff and their customers | See how “poker and informal learning | Compare methodologies for imple- chip prioritization” allows projects to deliver value to the insti- menting digital badges tution | Understand how animal analogies provide users with a greater understanding of the cost of their requirements Pacific Rim Collegiate Cyber Defense Services and Support Competition: An Overview Meeting Room 213A Making It Scale: The Service Process Analysis Kurt Giessel, Instruction Server Administrator, Amelia Phillips, Model for Strategic IT Management Division Chair, Pure and Applied Science, and Timothy Wrye, Meeting Room 210D Director of Instructional Computing, Highline Community Georgia Allen, Assistant Dean, Information Technology, College University of North Carolina at Chapel Hill We will present an overview of the Pacific Rim Collegiate Cy- To help address the challenges of increased resource cuts, ber Defense Competition, where student teams must main- the speaker has developed the Service Process Analysis tain and run their IT department while defending it against (SPA) model. This interactive presentation will explain how a group of professional hackers. The winner of this compe- this model defines work processes, clarifies services, and tition joins the winners of other regional competitions to transitions activities to a marketing approach. compete in the National CCDC in San Antonio. Outcomes: Learn tangible results of the model | Learn about Outcomes: Learn about a joint venture between four institu- building processes and marketing services to cultivate part- tions | Get an overview of what the competition is and how nerships and trust | See how to alleviate some of the chal- it works, and the challenges of multiple agencies working lenges caused by fewer resources and increased demand together | See how institutions can build a student team to compete Teaching and Learning Turbocharging Our MOOCs with Mooculus The Annual ECAR Student and IT Study Ballroom E Meeting Room 204B Thomas Evans, Senior Instructional Designer, and Jim Fowler, Eden Dahlstrom, Senior Research Analyst, EDUCAUSE; Lecturer, The Ohio State University Charles D. Dziuban, Director, Research Initiative for Teaching Effectiveness, University of Central Florida; Glenda Morgan, While developing Calculus One for Ohio State, we noticed Director, Academic Technology Services and eLearning limitations within our MOOC platform’s environment. We Strategist, University of Illinois at Urbana-Champaign; J. D. had two choices: inhibit our course development or push the Walker, Research Fellow, University of Minnesota envelope to provide highly engaging learning experiences The ECAR study of student technology surveyed over for the world. We chose to build Mooculus, an interactive 100,000 students from 251 institutions in 2013. The re- MOOC add-on that’s profoundly impacted student learning. sulting report represents findings that embody student Outcomes: Learn strategies for massive-scale student engage- perspectives about technology in higher education. Learn ment that revolves around a community of strong faculty what students say about their technology experiences and and teaching presence | Learn strengths and weaknesses of discover how this information can inform your institution’s MOOC platforms | Gain insight into how strategic partner- decision-making process around technology. ships with faculty can bring about opportunities for innovation in teaching and learning

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to assess the efficacy of relative emerging technology? Oh, 5:30–6:20 p.m. continued and did we mention MOOCs? One thing is certain: Those DISCUSSION SESSIONS technologies that will have the greatest impact on the academic mission and the administrative operations are yet Digital Signage in Higher Education to be developed. In this session, our collective vision can Constituent Group make the crystal ball a bit less foggy. Meeting Room 208A/B Thomas S. Kunka, Coordinator, Network Systems and 5:30–6:30 p.m. Operations, University of Illinois at Urbana-Champaign EDUCAUSE Institute Programs Reunion Even as mobile computing grows in ubiquity, the use of Sponsored by Ellucian, Platinum Partner digital signage for campus communication is fast becom- PACIFIC PROMENADE AND PACIFIC BALLROOM C, SECOND FLOOR, ing a topic of importance for IT professionals. This group will discuss campus-wide digital signage services including HILTON ANAHEIM HOTEL participants, benefits, service architecture, financial model, This event is for graduates and cohort groups who have pre- security, and other key issues. viously attended EDUCAUSE Institute Programs. Recon- nect with members of your class, make new connections, Gazing Into the Crystal Ball and explore other common interests among peers. Meeting Room 303B Programs invited to attend: Lori E. MacMullen, Executive Director, Canadian University Breakthrough Models Academy Council of CIOs (CUCCIO); Stephen diFilipo, Vice President and CIO, Cecil College Breakthrough Models Incubator The view inside the crystal ball is foggy. Examining the Leadership Gartner Hype Cycle raises the question of where we will Leading Change Institute find the next technology triggers. This session will inves- Learning Technology Leadership tigate some potential sources of those triggers, from the trails of dollars invested by venture capital firms to our own Management residence halls. What methodologies or tools are available

108 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT SESSION NOTES

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 109 SESSION NOTES

110 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT SESSION NOTES

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 111 SESSION NOTES

112 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT Your Office Now Includes Your Students.

You purchase Microsoft Office for all your faculty and staff – now add students at no additional cost1.

Think about every faculty, staff and now student on campus having access to the latest and most widely used productivity solution to pursue their major, their degree, their dream. Visit the Microsoft booth #1201 to learn how.

1 EES Volume Licensing agreement; purchase of either Office Professional Plus or Office 365 ProPlus for all faculty and staff is required. Network with NGLC at EDUCAUSE 2013

EXHIBIT HALL C Next Generation Learning Challenges Alley Wednesday and Thursday Breakthrough Models Design Competition Learning Theater, Thursday, 11:30 a.m.–1:30 p.m.

EDUCAUSE CENTRAL NGLC Staff Meet and Greet Wednesday, 3:20–3:50 p.m.

BALLROOM A NGLC Recipients Presentations Teaching and Learning Breakthroughs: Next-Generation Academic Models in Practice Wednesday, 2:30–3:20 p.m. Rethinking Business as Usual in NGLC Breakthrough Models Thursday, 4:30–5:20 p.m. EXHIBIT HALL A General Session Disaggregation and Innovation in Higher Education: Charting a Course through Turbulent Times Friday, 10:15–11:15 a.m. Paul LeBlanc, President, Southern New Hampshire University

Next Generation Learning Challenges (NGLC) fosters a community of innovators and adopters to create a lasting compilation of replicable solutions and greater institutional adoption—dramatically improving the quality of learning experiences in the United States. Learn more at nextgenlearning.org. FRIDAY

Friday, October 18 Media Lounge Meeting Room 206A 7:00–10:15 a.m. Media representatives attending EDUCAUSE 2013 have a quiet place this year to get away from the commotion of EDUCAUSE Community and Constituent Group conference activities, charge devices, conduct interviews, Lounge Open and compose their stories. The room will not be formally scheduled, so we ask that you please use common cour- Sponsored by ConnectEDU, Bronze Partner tesy in this shared space with your volume and time use Meeting Room 205B of the area. This space is designed for members of the EDUCAUSE community and constituent groups to connect with each other. 7:00–11:30 a.m. Organize impromptu and birds-of-a-feather meetings, share valuable content, or just relax and recharge in this informal CIO Lounge Open setting. Drop in or use the on-site scheduling board to re- Sponsored by Desire2Learn Incorporated, Platinum Partner serve space for larger meetings. See you there! Meeting Room 303C/D International Welcome Lounge Open Higher education CIOs are invited to relax and hold infor- Meeting Room 205A mal gatherings in this centrally located room. Enjoy an as- sortment of snacks and beverages and find a quiet, comfort- If you’re an international attendee, stop by this informal able spot to charge your devices, watch streamed general lounge to connect with colleagues, check e-mail, relax, and sessions, and check your e-mail. recharge your devices. You’ll also find refreshments, convenient access to a printer, and basic office supplies.

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7:30–8:00 a.m. 8:00–8:50 a.m. Morning Refreshments FEATURED SESSION Foyers Copyright Challenges Facing Higher Start your morning right as you plan your day and compare Education strategies with colleagues for how to get the most from the pro- Ballroom C fessional development and networking opportunities present. Pam Samuelson, Faculty Director, Berkeley Center for Law Coffee, tea, and sodas will be available during this time. and Technology, University of California, Berkeley There has never been a more challenging time for high- 7:30–9:00 a.m. er educational institutions in relation to copyright law Hawkins Leadership Roundtable and policy. Georgia State University’s electronic course reserve policy has been challenged as copyright infringe- Sponsored by Ellucian, Platinum Partner ment. The University of Michigan and other library part- Meeting Room 303A ners of Google are fighting in the courts to establish that Note: Separate registration and fee are required. it is fair use to make digital copies of books for purposes of preservation, text mining, and access to print-disabled 7:30–10:15 a.m. persons. Congressional hearings have been held to consider comprehensive reform of copyright law, and the Speaker Ready Room Open head of the Copyright Office has announced her interest Meeting Room 204A in overseeing “the next great copyright act.” But will the outcomes be great for higher education or just for copy- Speakers using technology are encouraged to visit to test right industry groups? their equipment, prepare for their sessions, or make last-minute modifications. Join us for an extra 30 minutes in the foyer for an opportunity to continue the conversation immediately following this session. 7:30–10:30 a.m.

Registration Desk Open Data/Information Access and Management Sponsored by Jenzabar, Platinum Partner Mobile Advising: Assembling a Business Lobby B Architecture for Student Success Your conference experience begins at the registration desk. Ballroom E All preregistered conference attendees, exhibit hall staff, Rhonda Dean-Kyncl, Assistant Dean for Academic Services, and on-site registrants start at the registration kiosks. Check University of Oklahoma Central Office in, pick up your entry badge, and proceed to the tote area for your program, tote, and other conference materials. The University of Oklahoma’s Academic Services department has built a mobile digital records system that dramatically improved how advisors communicate with students. 7:30–11:30 a.m. See how a Tier 1 research institution managed the imple- EDUCAUSE Central Open mentation of an integrated information management system that helps students and advisors easily track academic Lobby C progress through many channels. Visit EDUCAUSE Central, a community hub near registra- Outcomes: Know how engaging students through mobile tion, to connect with association leaders and learn about recordkeeping supports an institution’s competitive edge | recent EDUCAUSE activities. Learn how digital access to records improves student retention and success | See why IT staff and advisors must form strategic partnerships to establish a new set of business process standards

116 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT FRIDAY

Enterprise and Infrastructure Services and Support Remote Infrastructure Management: Collaborative Procurements: Perspectives Taking IT Services to the Cloud from Multiple Stakeholders Meeting Room 211A/B Ballroom A Louise Finn, CIO/Associate Vice President Technology Services, Robert Pescinski, IT Director/Program Manager, Raritan Valley Loyola University Maryland; Chad Kearsley, ATU Manager, Community College Microsoft Corporation; Tamara Petronka, Executive Director, Providing IT services has become an overwhelming prob- MEEC, and Donald Spicer, Associate Vice Chancellor and CIO, lem: IT operations are needed around the clock, and the University System of Maryland breadth of services is constantly expanding. “Rightsourc- MEEC is a statewide, K–20-leveraged IT products and ser- ing” is the use of remote and on-campus resources in an vices procurement consortium. Membership consists of integrated way to address these needs. public, private, and federal institutions and libraries. MEEC Outcomes: Learn how “rightsourcing” through remote infra- stakeholders include members, vendors, and the host orga- structure management can solve IT problems | Explore how nization. This interactive panel discussion will explore the proper integration of off-campus resources and on-campus value proposition for participating in MEEC from the per- staff can improve services | Understand how rightsourcing spective of these stakeholder groups. beats traditional outsourcing Outcomes: Learn how to develop a win-win-win strategy for leveraged procurements | Hear about potential savings in Leadership and Management the procurement process | Realize there are secondary ben- “I’m One of You, and I’m Here to Help!” efits, such as goodwill of funders, by taking the initiative in Lessons Learned from the TBSR External consortial approaches Review Process The Transformational Journey to a Modern Meeting Room 213A Learning Environment: A Triangulation of John H. Carpenter, Chief Technology Officer, McDonough Perspectives School of Business, Georgetown University; Bryan Hoffman, Interim Director of Technology, College of Business, Minnesota Meeting Room 213C State University, Mankato; Ginger Breon, Assistant Dean Eugene J. Harvey, Assessment and Reference Librarian, and CIO, Smeal College of Business, The Pennsylvania State and Melaine C. Kenyon, Director of Instructional Technology, University; Bradford J. Hunt, Executive Director of IT, University Buffalo State College; Mark McBride, Director, Library of Georgia; David Burns, Director, Red McCombs School of Services, Monroe Community College Business, University of Texas at Austin Curious about modern learning environments? Join us for The Technology in Business Schools Roundtable has imple- a discussion of the transformation of a traditional comput- mented an external review process to help member schools er lab into a modern active learning environment using in benchmarking their IT organization’s effectiveness. In an innovative triangulation model of three perspectives: this session you’ll learn how we leverage the experience of conceptualization and planning from A/V and IT, library experts we know and trust—our members—to gain valuable instruction and professional development, and learning insights, and how you can do it too. space assessment. Outcomes: Realize the unique value in having a peer review Outcomes: Understand the triangulation concept involving process that goes beyond typical benchmarking | Learn how system integration of a selected control system with modern to expose issues or opportunities that other consultants may classroom furniture | Learn how to assess the impact of new not recognize | Leave with ideas and tools to begin a pro- learning environments | Contemplate the impact of learn- gram like this ing environments on faculty and instruction

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of e-learning in higher education. We will review insights into 8:00–8:50 a.m. continued the challenges of e-learning, concerns that remain about Teaching and Learning e-learning, the most important factors to consider in selecting e-learning technologies, and specific steps institutions Bringing Accessibility into the Classroom: can take to make progress in their e-learning initiatives. Practice and Proof Furniture provided by Steelcase, Gold Partner From IT to Academic Affairs: Getting Meeting Room 304A/B Started with Learning Analytics Daniela Marghitu, Faculty, Computer Science, and Richard Ballroom D Clay Yarbrough, Instructional Technology Specialist III, Dionne N. Curbeam, Director of Instructional Technology and Auburn University; Tracy Mitrano, Director of IT Policy, Cornell Training, Prasad Doddanna, Director of Information Systems, University; Ayanna Howard, Professor, Georgia Institute of and Sadie R. Gregory, Provost and Vice President for Academic Technology Affairs, Coppin State University In this interactive presentation, we will present tools and In the past, Coppin State University has successfully im- strategies for enabling higher education faculty and admin- plemented many of the Blackboard Analytics modules. In istration to engage college-age students with disabilities in spring 2012, Coppin started the Analytics for Learn imple- the classroom environment. Participants will be encouraged mentation process, with a launch date of fall 2012. This pre- to work collaboratively toward identifying possible solutions sentation will share the details of our implementation ef- to education accessibility issues, which incorporate policies, fort, including strategy, feedback from faculty and students, procedures, and procurement strategies. and lessons learned. Outcomes: Learn the principles of Universal Design and Uni- Outcomes: Hear why learning analytics requires a coordinated versal Design for Learning (UDL) | Learn how to develop effort between information technology, academic affairs, and accessible classroom and web-based applications and ser- campus executive level administrators | See how these areas vices | Learn about administrative solutions/best practices can work together to move learning analytics forward | Under- involving policies, procedures, and procurement strategies stand that learning analytics is feasible even with a small budget A Comparison of Active Note-Taking Methods Learning in the Public Sphere: The Meeting Room 304C/D Pedagogy of LMSs and MOOCs Ken Graetz, Director, Teaching, Learning, and Technology Ballroom B Services, and Norbert Thomes, Learning Systems and Services Michael Griffith, Faculty Technology Coordinator, Tulane Coordinator, Winona State University University Student note-taking is changing rapidly. Many students have With social learning poised to dominate education technol- tablets with note-taking and annotation capability that goes ogy development over the next few years, we will revisit the unused. Next-generation note-taking requires students to social media theories surrounding the public sphere and transform their note-taking process from passive transcrip- how the behavior of the individual in these spaces deter- tion to an active skill. Winona State conducted usability mines their stability moving forward. We will look toward studies, selected a standard note-taking app, trained stu- theoretical planning over reactive practice. dents and instructors, and assessed outcomes. Outcomes: Learn the theoretical underpinnings of the Pub- Outcomes: Realize that “taking notes” is changing | Know lic Sphere as a basis for understanding the behavior of in- that it is possible to evaluate note-taking applications using dividuals | Look at this Public Sphere through the lens of established and rigorous methodology | Learn how active well-developed theories | Learn the results of Tulane’s ex- note-taking can have a deep impact on learning ploration of these concepts ECAR’s 2013 Study The State of E-Learning in DISCUSSION SESSIONS Higher Education: An Eye toward Growth and Registrars and Admissions Officers Increased Access Constituent Group Meeting Room 204B Meeting Room 210A/B Jacqueline Bichsel, Senior Research Analyst, EDUCAUSE Stephen J. Pritz Jr., Assistant Vice President and University The expansion of e-learning initiatives has been driven by an Registrar, University of Florida increase in post-traditional learners, who desire flexibility in This meeting will focus on the ways in which information scheduling and location. In addition to providing increased technologies affect specialized operations, including soft- access, e-learning can contribute to increased enrollments ware selection, staff training, standards and best practices, and revenue, enhance an institution’s reputation, and enrich recordkeeping and access, and data storage and retrieval. the teaching and learning experience. We present results Come share your pitfalls, best practices, and proven solu- from a comprehensive study characterizing the current state tions with your colleagues.

118 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT FRIDAY

Web Professionals Constituent Group Enterprise and Infrastructure Meeting Room 213B Enabling Cloud Adoption with IAM, WebSSO, Aren Cambre, Team Lead, Web Technologies, Southern and Federation Methodist University Meeting Room 213A This session will allow web masters, project managers, ad- Tunde Giwa, Chief Technology Officer, The Juilliard School; ministrators, designers, and other web professionals to ex- John O’Keefe, Vice President and CIO, Lafayette College; change ideas on the use of the web as both a productivity William G. Thompson Jr., IAM Practice Director, Unicon; and public relations tool. Topics may include content man- George Hosler, Director, Enterprise Systems Integration, agement systems, mobile web, the IT-PR working relation- University of Kansas ship, and web-related tools and technologies. As cloud-based services continue to gain importance and adoption, many campuses are still struggling to develop in- 8:50–9:10 a.m. tegration strategies that work well with current IT architec- tures, systems, and services. This session will focus on IAM Beverage Break architecture as a key enabler of successful cloud-based ser- Foyers vice adoption and integration. Take time to refuel and relax. Get the energy boost you’ll Outcomes: Learn why identity and access management is a need to make the most of the many opportunities that sur- key enabler of any cloud-based services strategy | See how round you! Coffee, tea, and sodas will be available during CIFER Enterprise WebSSO: CAS and Shibboleth create a this time. robust solution | Gain a sense of scale, challenges, and pitfalls for these types of projects

8:50–9:20 a.m. Leadership and Management Continue the Conversation with Pam Building Better Services through Community: Samuelson Internet2 NET+ Canvas LMS Foyer, level 3 Meeting Room 213D Pam Samuelson, Faculty Director, Berkeley Center for Law and Catherine Zabriskie, Director, Academic Technology Technology, University of California, Berkeley Services, Brown University; Devlin Daley, Co-Founder, CTO, Join us in the foyer for an extended half-hour conversation Canvas by Instructure; Andrew Keating, Program Manager, Internet2; Joel L. Hartman, Vice Provost and CIO, University following “Copyright Challenges Facing Higher Education.” of Central Florida; Alison Robinson, Deputy CIO, University of Maryland; Karin I. Roberts, Assistant Director, Academic and 9:10–10:00 a.m. Collaborative Applications, UW-IT, University of Washington This session will highlight the benefits of a cloud-hosted LMS FEATURED SESSION and an effective model for engaging cloud service providers. Internet Governance Specifically, four universities will describe how they worked Ballroom C with Internet2 and Instructure to make the Canvas LMS available through the NET+ initiative, securing enhancements to James X. Dempsey, Policy Director, Center for Democracy better fit Internet2 community requirements. and Technology Who controls the Internet, and how might changes in the Outcomes: See how project management can provide in- governance structure affect access and freedom? A global creased efficiency and agility | Understand how implement- debate is under way over who should govern the Inter- ing PM concepts can be done without sacrificing principles net, with momentous consequences in store for access, or losing implementation time | Gain practical tips from freedom, and innovation. In fact, national governments, organizations that have made PM work international bodies, technical standards organizations, institutions of higher education, the companies that provide the infrastructure and software, and users themselves all have a role to play. This talk will unpack a widely mis- understood topic that deserves the attention of all who care about the future of the Internet.

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Hear about challenges and solutions to issues arising from 9:10–10:00 a.m. continued cloud hosting and sourcing of e-mail | Gain an understanding Data Management Future: An ECAR of managing and maintaining cloud services from the campus Presentation Partnersourcing across Institutions for Meeting Room 211A/B Efficient, High-Quality Support Curtis W. Hillegas, Director of Research Computing, Princeton Ballroom A University; Guy T. Almes, Director, Academy for Advanced Telecommunications and Learning Technologies, Texas A&M Constance Leimomi Ford, Support Center Manager, and Sue University; Michael Fary, Enterprise Data Architect, University B. Workman, Associate Vice President, Client Services and of Chicago; Judy Caruso, Director, IT Policy and Planning, Support, Indiana University; Cathy O’Bryan, Director of Client University of Wisconsin–Madison Support, Indiana University Bloomington Join some experts on data management on the ECAR Data Learn about the unique, mutually beneficial partnersourc- Management Team as they present their perspectives and ing support between Indiana University and Ivy Tech Com- predictions on the future of data management. The panelists munity College. By leveraging expertise, economies of will discuss directions in administrative data, research/science scale, and the power of an interinstitutional relationship, IU data, IT infrastructure, and visionary data facilities. and Ivy Tech have realized improved efficiencies and higher-quality technical support for their combined 340,000 stu- Plan, Deploy, and Sustain a Scalable dents, faculty, and staff. Enterprise Network Infrastructure in Outcomes: Identify and recognize IT support opportunities Support of Learning, Research, and Business within higher education for partnersourcing across institu- Operations tions | Describe the potential efficiencies of partnersourcing Ballroom B for IT support | Gain increased awareness of the challenges and benefits of leveraging across institutions Richard Pickett, CIO, San Diego State University; Min Yao, Chief Enterprise Technology Officer, University of California, San Diego Teaching and Learning This session will share the experiences and business models Documentary Instruction: Transforming of two research universities in San Diego (University of Cal- ifornia San Diego and San Diego State University) in plan- the Last Mile (the Lecture) ning, deploying, and sustaining enterprise networks in the Ballroom E face of fiscal challenges. Ray Henderson, President, Academic Platforms, Blackboard; Jeff Larsen, CEO and Executive Producer, In The Telling Outcomes: Understand the challenges of building a sustainable and scalable network infrastructure | Learn about the Additional project contributors: Nancy Rubin, Director of Online role of collaboration in building research networks | Hear and Social Media, Briarcliffe College; Liesl Riddle, Associate Dean for Graduate Programs, GW School of Business, The about funding models for a scalable network infrastructure George Washington University and services Robust analytics, vast transactional infrastructures, and Services and Support massively scalable courses have been produced in 20 years of online education. And yet, the crucial last mile—the The Cloud: Migrating to and Managing from lecture itself—remains largely unchanged. This talk will (an E-Mail Transition) explore documentary instruction and the cinematic lec- Meeting Room 210D ture. It will show various techniques including animation Amy Metzger, Telecommunications and Operations Manager, and documentary filmmaking strategies that enhance the Dave Spanel, Assistant Director, and Corrie J. Svehla, storytelling aspects of the lecture and create branches into Technology Manager, University of Nebraska–Lincoln deep learning. Case studies from Columbia University, the Additional project contributors: Gary Caster, Affiliate–Project George Washington University, Engineers Without Borders, Management, and Bryan Kinnan, Client Services Support the Bainbridge Graduate Institute, and other pioneers in Specialist, University of Nebraska–Lincoln documentary instruction provide real-world examples of In addition to joining the Big Ten Conference, the Universi- this innovative approach that bring the art of storytelling to ty of Nebraska–Lincoln recently completed a full migration online courses. from premise Lotus Notes and other systems to Microsoft Outcomes: Become aware of alternative forms, formats, and Office 365. Learn key Research I university considerations techniques for online instruction | Learn how online ed- and due diligence in provider selection, migration plan- ucation can become more effective and more active | Un- ning, and long-term management of enterprise level “cloud- derstand how leading higher education institutions have based commodity services.” applied digital storytelling to make their instruction more Outcomes: Learn how e-mail sourcing deserves consideration engaging with the institution’s mission and enterprise architecture |

120 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT FRIDAY

E-Assessment Challenges: How to Conduct Social Presence in Online Learning: Secure E-Exams with Open-Source Solutions Bringing Learners Together in New Ways and BYOD across Space and Time Meeting Room 210C Ballroom D Tobias Halbherr, Expert for Examinations and Online Matthew Clay, Assistant CIO of Technology Consulting, Jude Examinations, and Daniel R. Schneider, Project Leader Safe Higdon-Topaz, Assistant CIO for Academic Technology, and Exam Browser, ETH Zurich Bryan Schneider, Assistant CIO and Director of Technology Do you think e-assessment is a complex endeavor that can Services, Minnesota State University, Mankato only be deployed in examination rooms kitted out with spe- In this talk, we’ll discuss how telepresence, new models for cial hardware and expensive testing suites or external test lecture capture, and a range of other tools are empower- centers? We will demonstrate how to conduct online ex- ing instructors and learners to feel a greater sense of “social ams that are secure even on student laptops, using the free presence” and powering pedagogies like flipped instruction open-source Safe Exam Browser combined with Moodle. and blended learning. Outcomes: Gain an overview of organizational and techno- Outcomes: Define social presence and explain why it is import- logical challenges presented by computer-based testing and ant in online learning environments | Discuss presence vis-à-vis the available solutions | Understand how Safe Exam Brows- emerging, dominant pedagogical models | Apply principles er secures computers during exams | Discuss different kinds and technology-enhanced pedagogical strategies of digital so- of computer-based testing scenarios cial presence in an online or blended environment Growing Game-Based Learning at Your Using Analytics to Assess the Impact of LMS Institution Course Redesign Training Meeting Room 208A/B Furniture provided by Steelcase, Gold Partner Victoria Mondelli, Director of Teaching and Learning, and Chris Meeting Room 304A/B Salute, Assistant Dean, School of Business, Mercy College John Fritz, Assistant Vice President, Instructional Technology To better educate and engage next-generation learners, we and New Media, University of Maryland, Baltimore County have launched a game-based learning initiative at Mercy Although we’ve long had an interest in learning analytics at College. This session will offer strategies for enhancing fac- UMBC, we’ve struggled to scale up development of our pro- ulty expertise in game development and facilitation. Partici- prietary solutions. This session will show how we are using pants will learn about resources helpful in building a game- Blackboard Analytics for Learn (BA4L) to explore the LMS based learning initiative at their institutions. in much finer detail and assess the impact of faculty course Outcomes: Review game-based learning pedagogies and redesign training. methodologies | Hear recommendations for developing a Outcomes: Learn the various course design differences we game-based learning faculty community | Develop practical discovered with respect to modes of instruction and to fac- steps for starting a game-based learning initiative | Partici- ulty training | Understand how we used BA4L to discover pate in a game on gaming effective hybrid practitioners | Understand that learning analytics is driven by questions, not tools The Little Red Schoolhouse: An Old Model for a New Age DISCUSSION SESSIONS Meeting Room 304C/D Decision Support/Data Warehousing Dawn Clineman, Director of Online Learning, and Carolyn J. Constituent Group Stoll, Instructional Designer, University of Cincinnati Meeting Room 207A In this fun, interactive presentation session, we will use the Theodore Bross, Associate Director, Administrative Information Little Red Schoolhouse as a lens to facilitate a discussion of Services, Princeton University how methods employed out of necessity by one-room school teachers can be adapted to meet the needs of the modern Decision support encompasses a range of topics including online learner. business/institutional intelligence, data warehousing, executive information systems, data mining, data marts, and per- Outcomes: Draw comparisons between the one-room class- formance management. This meeting will provide a forum room and today’s online classroom | Take away active online to discuss organizational and technological issues, tools, teaching methods | Leave with a new way of looking at an and solutions for implementing business intelligence and old, perhaps too easily discarded, model of teaching and data warehouses to address managerial decision making, learning strategic planning, and information reporting. The meeting is a great opportunity to connect with your colleagues and share best practices and lessons learned.

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 121 FRIDAY

9:10–10:00 a.m. continued 10:15–11:15 a.m. ECAR Annual Student Technology Study Q&A General Session San Simeon, Fourth Floor, Hilton Anaheim Hotel Disaggregation and Innovation The student technology study explores technology owner- in Higher Education: Charting a ship, use, and perceptions of technology among undergrad- Course through Turbulent Times uate students. Have you participated in the study in the past? Sponsored by Vital Source Technologies Are you considering participating next year? Meet ECAR’s student study research team, learn how to become involved, Exhibit Hall A and find answers to your questions about this annual study. Paul J. LeBlanc, President, Southern New Hampshire University IT Accessibility Constituent Group Institutions of higher education are facing change and Meeting Room 207B competition from for-profits, start-ups, and disruptive de- Greg Kraus, University IT Accessibility Coordinator, North livery modes. Innovation fatigue is taking hold as institu- Carolina State University tions wrestle with MOOCs, competency-based education, badges, and more. Developing an effective institutional This meeting will provide a forum for discussing current strategy requires a theory of change and what’s happen- and emerging issues related to IT accessibility, especially fo- ing in academia. Too many institutions flail, without ad- cusing on policy, law, and implementation. Several current vancing institutional goals, mission, or positioning. This activities at the federal level, as well as multiple lawsuits and presentation will frame the change under way through formal complaints against higher education institutions for the lens of disaggregation, explore the implications for using inaccessible technologies, are forcing us all to take the emergence of new delivery and business models, IT accessibility more seriously. This forum will provide an and provide a heuristic for examining institutional strat- opportunity to discuss implications and to share strategies egy through SNHU’s rapid growth as the fourth-largest and best practices for ensuring our institutions’ technolo- nonprofit provider of online degrees and its launch of gies are accessible to all learners. Anyone with a leadership College for America, the first competency-based degree role in IT is encouraged to participate. program approved by the Department of Education. IT CFOs and Business Officers Constituent Group Meeting Room 207D Alan Katz, Assistant Dean for Finance and Administration, College of Computing, Georgia Institute of Technology This discussion will look at the challenges of serving the institution’s CIO as the chief financial or business officer for the IT organization. Topics will include financial and administra- See You Next Year! tive leadership including budgets, human relations/succes- sion planning, procurement/negotiations, and best practices in strategic planning as well as day-to-day operations.

EDUCAUSE 2014 ANNUAL CONFERENCE

September 29–October 2 Orlando, Florida, and Online Join us again for the best thinking in higher education IT! EDUCAUSE 2014 ANNUAL CONFERENCE 122 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT SESSION NOTES

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 123 SESSION NOTES

124 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT SESSION NOTES

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 125 RECOGNIZING Exemplary Leaders IN OUR COMMUNITY

Congratulations to the 2013 EDUCAUSE Award Recipients

Leadership Award Bradley C. Wheeler Indiana University

Community Leadership Award Bill Hogue University of South Carolina

Rising Star Award Rising Star Award Barron Koralesky Jennifer Sparrow Macalester College Virginia Tech

We are pleased to recognize our Awards Program Sponsor:

Silver Partner

Find more information about the EDUCAUSE Awards Program at educause.edu/Awards. EXHIBIT HALL

EXHIBIT HALL HIGHLIGHTS Networking Reception in the Exhibit Hall EXHIBIT HALL HOURS Wednesday | 4:30–6:30 p.m. McGraw-Hill Education, Gold Partner | Booth #511 WEDNESDAY CourseSmart, Bronze Partner | Booth #723 Atomic Learning | Booth #1570 9:30 a.m.–6:30 p.m. SHI International | Booth #1668 Join your colleagues for an informal gathering with drinks THURSDAY and hors d’oeuvres while visiting exhibitors. Scan your badge at all of the sponsor booths for a chance to win one of three 10:00 a.m.–4:30 p.m. complimentary registrations to EDUCAUSE 2014 in Orlan- do. Winners will be announced on Thursday.

Start-Up Alley Visit Start-Up Alley to provide valuable input and feedback to EDUCAUSE 2013 features more than 270 exhibiting cor- 30 emerging companies and learn about pilot opportunities. porations. Use the exhibitor directory (beginning on page 130) to help you navigate the exhibit hall and locate com- Next Generation Learning Challenges Alley panies providing the latest advances in technology to serve Learn about innovative grant projects and how these game- your campus needs. changing models of education can apply to your institution. In addition to exhibits, numerous activities take place in Learning Theater the hall, including refreshment breaks, lunch, and dessert stations. The Learning Theater is a community space designed for high-energy presentations and informal group discussions.

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 127 Hall C

Hall B

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128 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT Hall HallC C EXHIBIT HALL MAP Hall HallB B

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M12 M12 Booth #1570 Booth #1668 EntranceEntrance EntranceEntrance

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 129 EXHIBITOR DIRECTORY

3Play Media Adobe Systems Booth #1666 Booth #420 Josh Miller, VP of Sales www.adobe.com/education [email protected], 617-764-5189 Product Categories: Audio and Video Conferencing; Cloud www.3playmedia.com Computing and Services; Digital Publishing Product Categories: Audio and Video Conferencing; Content Capture; Content Management Systems; Media Production, Aegis Identity Software Preservation, and Storage Booth #659/758 Janet Yarbrough, Director of Business Development and ® Aastra Sales Booth #1001/1003/1005 [email protected], 303-589-5435 Keith Gyssler, Vice President, Sales www.aegisidentity.com [email protected], 800-468-3266 Product Categories: Cloud Computing and Services; Data www.aastrausa.com Security; Enterprise Information Systems; Identity and Product Categories: Audio and Video Conferencing; Business Access Management; Security Management Continuity, Disaster Recovery, Emergency Planning; Cloud Computing and Services; Enterprise Information Systems; Aerohive Networks Wireless Booth #1665/1667 Charles Bettinelli, Regional Sales Manager Absolute Software [email protected], 949-680-8152 Booth #910 www.aerohive.com [email protected], 800-220-0733 Product Categories: Classroom Control Systems; Hardware; www.absolute.com Mobile Computing; Network Infrastructure; Wireless Product Categories: Data Security; Help Desk; Mobile Computing; Security Management AirTight Networks Booth #1675 Accuvant Paul Kersse, Director of Channel Operations Booth #1677/1679 [email protected], 843-737-1177 Jeep Keyser, Director, SLED West www.airtightnetworks.com [email protected], 480-201-5656 Product Categories: Cloud Computing and Services; Mobile www.accuvant.com Computing; Network Infrastructure; Network Security and Product Categories: Data Security; Identity and Access Applications; Wireless Management; Network Security and Applications; Security Management; Virtualization AirWatch Bronze Partner Acquia Booth #751 Booth #1561/1563 Tyce Miller, Director of Education Solutions Chris Hartigan, General Manager, Higher Education [email protected], 877-367-1855 [email protected], 781-313-8331 www.air-watch.com www.acquia.com Product Categories: Cloud Computing and Services; Content Product Categories: Cloud Computing and Services; Content Management Systems; Mobile Computing; Network Security Management Systems; Mobile Computing; Open Source and Applications

Ad Astra Information Systems Alcatel-Lucent Booth #1520/1522 Booth #1436 Sarah Collins, Chief Business Officer Ruth Killeen, Senior Director Field Marketing [email protected], 913-652-4100 [email protected], 732-616-3225 www.aais.com www.alcatel-lucent.com/enterprise Product Categories: Academic Information Systems; Product Categories: Audio and Video Conferencing; CRM; Analytics and Research; Consulting Digital Signage; Network Security and Applications; Wireless

130 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT EXHIBITOR DIRECTORY

Alertus Emergency Notification Asahi Net International Booth #560 Booth #342 Drew Mulford, Director, Higher Education Sales Tomoka Higuchi McElwain, [email protected], 866-425-3788 Vice President, Sales and Marketing www.alertus.com [email protected], 212-521-4275 Product Categories: Business Continuity, Disaster Recovery, www.anisakai.com Emergency Planning; Consulting; Digital Signage; Hardware Product Categories: Business Continuity, Disaster Recovery, Emergency Planning; Cloud Computing and Services; Learning Management Systems (LMS); Open Source; AMX Corporation Training Booth #1442 Global Education Marketing 800-222-0193 AT&T www.amxcampus.com Bronze Partner Booth #1430 Ben Kruse, Lead Marketing Manager Apogee [email protected], 816-275-0405 Booth #629/728 www.att.com/edu/highered Wendi Lisso, National Account Manager [email protected], 512-478-8858 x120 Product Categories: Cloud Computing and Services; www.apogee.us Learning Management Systems (LMS); Mobile Computing; Network Security and Applications; Wireless Product Categories: Academic Information Systems; Help Desk; Mobile Computing; Network Infrastructure; Wireless Atomic Learning Booth #1570 AppDynamics Deb Meester, Director of Higher Education Sales Booth #904 [email protected], 866-259-6890 [email protected] www.atomiclearning.com/highed www.appdynamics.com Product Categories: Adaptive Technologies; Consulting; Help Product Categories: Cloud Computing and Services; Desk; Student Information Systems; Training E-Commerce; Mobile Computing

Automatic Sync Technologies Artemis Booth #255 Danielle Bonner, Event Sales Coordinator Kevin Erler, Partner [email protected], 800-765-4838 [email protected], 877-278-7962 www.ArtemisEducation.com www.automaticsync.com Product Categories: Analytics and Research; Consulting; Product Categories: Adaptive Technologies; Content Social Media; Training Capture; Media Production, Preservation, and Storage; Training Aruba Networks Silver Partner Avatier Corporation Booth #1250/1252 Booth #1379 Brad Hogan, Global Events James Swan, Sales [email protected], 408-227-4500 [email protected], 925-217-5188 www.arubanetworks.com www.avatier.com Product Categories: Mobile Computing; Network Product Categories: Cloud Computing and Services; Infrastructure; Network Security and Applications; Security Consulting; Help Desk; Identity and Access Management; Management; Wireless Security Management

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 131 EXHIBITOR DIRECTORY

Avaya Bomgar Corporation Booth #1524/1526 Booth #1169 Patrick Scott, Senior Account Executive Danielle Rosero, Marketing Events Manager [email protected], 630-245-2718 [email protected], 770-407-1875 www.avaya.com www.bomgar.com Product Categories: Audio and Video Conferencing; Cloud Product Categories: Data Security; Help Desk Computing and Services; Network Infrastructure; Network Security and Applications; Security Management BOSS SOFTWARE Booth #351 BerryDunn Andy Levy, Director of Sales Booth #1662 [email protected], 720-284-3893 Clint Davies, Principal www.bosssoftware.com [email protected], 207-541-2322 Product Categories: Security Management; Student www.berrydunn.com/highered Information Systems Product Categories: Business Continuity, Disaster Recovery, Emergency Planning; Consulting; Enterprise Information Box Systems; Network Infrastructure; Security Management Booth #1376/1378 Big Bang Nima Tavakoli, Channel Sales Manager, Bronze Partner Education Booth #1312/1314 [email protected], 650-433-3736 Nathaniel Bauer, Marketing Director www.box.com [email protected], 414-225-9075 Product Categories: Cloud Computing and Services; Content www.bigbangllc.com Management Systems; Data Security; Mobile Computing Product Categories: Business Continuity, Disaster Recovery, Emergency Planning; Consulting; Help Desk; Network Bradford Networks Infrastructure Booth #1518 Michael Killoran, Vice President Sales Blackboard [email protected], 339-933-0317 Gold Partner www.bradfordnetworks.com Booth #537 Product Categories: Identity and Access Management; Lauren Gelfound, Senior Manager, Vertical Marketing Mobile Computing; Network Infrastructure; Network Security [email protected], 800-424-9299 and Applications; Security Management www.blackboard.com Product Categories: Academic Information Systems; Brainfuse Analytics and Research; Audio and Video Conferencing; Booth #1756 Consulting; Learning Management Systems (LMS) Gianni Lecciso, Director of Higher Education [email protected], 978-697-4760 Blue Coat Systems www.brainfuse.com Booth #1752 Product Categories: Adaptive Technologies; Cloud Sevi Boisvert, Account Manager Computing and Services; Learning Space; Training; [email protected], 408-505-6312 Virtualization www.bluecoat.com Product Category: Network Security and Applications Bretford Manufacturing Booth #1663 Blue Jeans Network Customer Service Booth #643 [email protected], 800-521-9614 Jordan Casey, Account Executive bretford.com [email protected], 800-403-9256 Product Categories: Furniture; Learning Space bluejeans.com Product Category: Cloud Computing and Services

132 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT EXHIBITOR DIRECTORY

BridgeWave Communications CampusCruiser Booth #1460 Booth #318 campuscruiser® Randy Montoya, Director of Sales, West Lily Hsu, Office Manager [email protected], 425-273-0440 [email protected], 973-244-7856 x180 www.bridgewave.com www.campuscruiser.com Product Categories: Business Continuity, Disaster Recovery, Emergency Planning; Document Imaging and Management; CampusEAI Consortium Network Infrastructure; Wireless Booth #1711 Anjli Jain, Executive Director California State University, Office of the Chancellor [email protected], 216-589-9626 Booth #1233 www.campuseai.org MERLOT Webmaster Product Categories: Cloud Computing and Services; ERP; [email protected], 562-951-8488 Identity and Access Management; Learning Management www.merlot.org Systems (LMS); Mobile Computing Product Categories: Academic Information Systems; E-Portfolios; Learning Space; Open Source campusM Booth #1571 Cambridge Computer David Stephenson, Commercial Booth #458/460 Director Karen King, Director of Sales Operations [email protected], + 44 7748704061 [email protected], 781-250-3242 www.campusM.com www.cambridgecomputer.com Product Categories: Cloud Computing and Services; Content Product Categories: Cloud Computing and Services; Data Management Systems; Learning Management Systems Administration and Warehousing; Enterprise Information (LMS); Mobile Computing; Student Information Systems Systems; Hardware Canvas by Instructure Campus Management Bronze Partner Corporation Booth #151 Gold Partner Michael Rutkowski, Market Development Manager Booth #800 [email protected], 801-869-5000 Jim Polit, Senior Marketing Research Lead www.instructure.com [email protected], 561-982-3778 Product Categories: Cloud Computing and Services; Learning www.campusmanagement.com Management Systems (LMS); Open Source; Training Product Categories: Consulting; CRM; Enterprise ™ Information Systems; ERP; Student Information Systems Carbonite Booth #668 Campus Technology Eric Raymond, National Account Manager Booth #658/660 [email protected], 617-927-1942 Naama Ben-Daat, Senior Marketing Coordinator, Public www.carbonite.com Sector Media Product Categories: Business Continuity, Disaster Recovery, [email protected], 703-876-5067 Emergency Planning; Cloud Computing and Services www.campustechnology.com Product Categories: Academic Information Systems; Cloud CCKF Computing and Services; Financing; Mobile Computing; Booth #568 Virtualization Cecil Banhan, SVP Business Development [email protected], 917-703-1417 Campus Televideo realizeitlearning.com Booth #468 Product Categories: Adaptive Technologies; Analytics and Rick Nixon, Director of Sales & Marketing Research; Learning Management Systems (LMS); Learning Space [email protected], 203-983-5400 x119 www.campustelevideo.com Product Category: Wireless

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 133 EXHIBITOR DIRECTORY

CDW Government CIBER Platinum Partner Booth #722/724 Booth #808 Garth Carter, Vice President David Doucette, Senior [email protected], 630-693-8819 Regional Sales Manager www.ciber.com [email protected], 312-705-4501 Product Categories: Academic Information Systems; Cloud www.cdwg.com/highereducation Computing and Services; Consulting; Enterprise Information Product Categories: Cloud Computing and Services; Systems; ERP Data Security; Mobile Computing; Network Security and Applications; Wireless Cisco Systems Gold Partner CedarCrestone Booth #601 Booth #1525/1527 John Tuohy, Education Marketing Manager Elizabeth Thompson, [email protected], 408-525-7370 Vice President–Higher Education www.cisco.com/go/education [email protected], 678-245-6896 www.cedarcrestone.com Product Categories: Cloud Computing and Services; Mobile Computing; Network Infrastructure; Virtualization; Wireless Product Categories: Academic Information Systems; Cloud Computing and Services; Consulting; Enterprise Information Systems; Help Desk Citrix Systems Booth #1009/1011 Cengage Learning Erik Alvarez, Citrix Education Sales Gold Partner [email protected], 800-424-8749 (press 4 for sales) Booth #519 www.citrix.com/education Kristin McNary, Marketing Director [email protected], 518-348-2372 Product Categories: Business Continuity, Disaster Recovery, www.cengage.com Emergency Planning; Cloud Computing and Services; Mobile Computing; Network Infrastructure; Virtualization Product Categories: Analytics and Research; Digital Publishing; Learning Management Systems (LMS); Learning Space Click Security Booth #1375/1377 Tim Roy, Director of Sales Cherwell Software [email protected], 512-637-8500 Booth #471/473 www.clicksecurity.com Joan Harrison, Account Manager [email protected], 719-203-3450 Product Categories: Analytics and Research; Network www.cherwell.com Security and Applications; Security Management

CHRISTIE CloudLock Booth #1260/1262 Booth #1368 Matt Curry, Senior Manager, Consultant Relations Elizabeth Eagleston, Regional Sales Director [email protected], 847-274-9638 [email protected], 978-448-0507 www.christiedigital.com www.cloudlock.com Product Categories: Adaptive Technologies; Audio and Video Product Categories: Data Security; Security Management Conferencing; Digital Signage; Learning Space Cloudpath Networks The Chronicle of Higher Education Bronze Partner Booth #1622/1624 Booth #353/355 Harvey Hill, Associate Publisher Jeff Grimm, Sales Executive [email protected], 202-466-1074 [email protected], 303-647-5412 Chronicle.com www.cloudpath.net Product Category: Digital Publishing Product Categories: Mobile Computing; Network Infrastructure; Network Security and Applications; Security Management; Wireless

134 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT EXHIBITOR DIRECTORY

Code 42 Software Courseload Booth #1575/1577 Booth #365 Code42 Sales Team John Falchi, Senior Vice President, Academic and Busi- [email protected], 612-333-4242 ness Partnerships www.code42.com [email protected], 317-257-0570 www.courseload.com Product Categories: Business Continuity, Disaster Recovery, Emergency Planning; Cloud Computing and Services; Mobile Product Categories: Analytics and Research; Digital Computing; Security Management; Virtualization Publishing; Open Source

Cognizant CourseNetworking Booth #361/363 Booth #223/225 Steve Schenfeld, Director, Global Sales–Education Sarah Zike, Director, Business Development [email protected], 914-260-4910 [email protected], 317-550-2020 www.cognizant.com/information-media-entertainment/ www.thecn.com education Product Categories: Learning Management Systems (LMS); Product Categories: Cloud Computing and Services; Social Media Consulting; Enterprise Information Systems; Learning Management Systems (LMS); Student Information Systems CourseSmart Bronze Partner CollegeNET Booth #723 Booth #1131 Shannon Meadows, SVP, Business Development Julia Noonan, VP, Sales [email protected], 650-295-3820 [email protected], 503-973-5200 www.coursesmart.com www.corp.collegenet.com Product Categories: Analytics and Research; Digital Product Categories: Analytics and Research; Cloud Publishing Computing and Services; CRM; E-Commerce; Enterprise Information Systems Crestron Electronics Booth #743 CollegeSource Dave Silberstein, Director, Commercial Markets Booth #1263 [email protected], 201-767-3400 Jennifer Wright, Marketing Associate www.crestron.com [email protected], 513-834-8768 Product Categories: Audio and Video Conferencing; www.collegesource.com Classroom Control Systems Product Categories: Academic Information Systems; Data Administration and Warehousing; Data Security; Learning Dell Management Systems (LMS) Platinum Partner Booth #1301 Computer Comforts www.dell.com/highered Bronze Partner Product Categories: Cloud Computing and Services; Booth #1219/1318 Hardware; Mobile Computing; Network Infrastructure; Frank Kolavo, President Virtualization [email protected], 281-535-2288 www.computercomforts.com Deloitte Product Category: Furniture Booth #1470 Louise Upton, Partner Corel Corporation [email protected], 902-721-5527 Booth #1627 www.deloitte.com/view/en_US/us/Industries/ Morry Attias, Account Manager, Licensing Graphics and us-state-government/higher-education/index.htm Digital Media–NA Product Categories: Consulting; ERP; Mobile Computing; [email protected], 888-267-3548 x2031 Open Source; Security Management www.corel.com

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 135 EXHIBITOR DIRECTORY

Desire2Learn Incorporated Eclipse PPM Platinum Partner Booth #1766 Booth #1319 Craig MacInnis, VP, Business [email protected], 877-352-7329 Development www.desire2learn.com [email protected], 416-385-0774 Product Categories: Analytics and Research; Cloud Computing and Services; Learning Management Systems (LMS) www.eclipseppm.com Product Category: Portfolio and Project Management Destiny Solutions Booth #1361/1363 EduServe International Jonathan Tice, Senior Vice President Booth #764 [email protected], 866-403-0500 x216 Karly Tomlinson, Officer Manager www.destinysolutions.com [email protected], 815-717-8090 Product Categories: Cloud Computing and Services; ERP; www.eduserveinternational.com Student Information Systems Product Category: Consulting

DLT Solutions Ektron Booth #1477/1479 Booth #570 Brandon Leppo, Red Hat Solutions Sales Representative Cathy Lovas, Marketing Manager [email protected], 703-708-9107 [email protected], 603-594-0249 www.dlt.com/redhat www.ektron.com Product Categories: Cloud Computing and Services; Data Product Categories: Cloud Computing and Services; Content Administration and Warehousing; Network Infrastructure; Management Systems; Mobile Computing Open Source; Virtualization Ellucian DocFinity Platinum Partner Booth #1257 Booth #501 Ian Llado, Account Manager Alan Freund, Solution Specialist [email protected], 814-238-0038 [email protected], 800-223-7036 www.docfinity.com www.ellucian.com Product Categories: Content Management Systems; Product Categories: Analytics and Research; Consulting; Document Imaging and Management; Enterprise Information CRM; Enterprise Information Systems; Mobile Computing Systems; Mobile Computing EMC Corporation e2Campus by Omnilert Bronze Partner Booth #1155/1157 Booth #1701/1703 National Sales, Emergency Communications Consultant Breck Dewitt, K12 and HiEd CTO and Director [email protected], 800-936-3525 [email protected], 615-973-5300 www.e2Campus.com www.emc.com/education Product Categories: Business Continuity, Disaster Recovery, Product Categories: Cloud Computing and Services; Data Emergency Planning; Content Management Systems; Security; Enterprise Information Systems; Network Security Security Management; Social Media and Applications; Virtualization

Echo360 EMPOWER Student Information System Silver Partner Booth #1660 Booth #529 Dennis Bredel, Director of Business Development David Brounstein, Vice President of US and Canada Sales [email protected], 888-826-6773 [email protected], 703-667-7500 www.empowersis.com www.echo360.com Product Category: Student Information Systems Product Categories: Clickers; Content Capture; Content Management Systems; Learning Space; Mobile Computing

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Enrollment Rx Evisions Booth #227/229 Booth #459/461 George Monteagudo, Sales Matt McLellan, VP, Sales and Marketing and Marketing Director [email protected], 714-824-5252 [email protected], 847-737-1036 www.evisions.com www.enrollmentrx.com Product Categories: Cloud Computing and Services; Data Product Categories: Cloud Computing and Services; CRM; Administration and Warehousing; Enterprise Information Document Imaging and Management; Student Information Systems; Financing; Student Information Systems Systems ExamSoft Worldwide Ensemble Video Booth #1629 Booth #464 Carter Maddox, Marketing Manager Scott Nadzan, VP of Marketing and Sales [email protected], 903-539-6970 [email protected], 315-753-0094 www.examsoft.com ensemblevideo.com Product Categories: Analytics and Research; Cloud Product Categories: Academic Information Systems; Content Computing and Services; Data Administration and Management Systems; Media Production, Preservation, and Warehousing; Mobile Computing Storage; Training Excelsoft Enterasys Networks Booth #259 Bronze Partner Dev Ramnane, VP, Business Development Booth #1119 [email protected], 609-373-9846 Jonathan Kidwell, Solution Engineer Ctrl Sales www.excelindia.com [email protected], 502-432-4671 Product Categories: Adaptive Technologies; Analytics and www.enterasys.com Research; Digital Publishing; Learning Management Systems Product Categories: Identity and Access Management; (LMS); Open Source Network Infrastructure; Network Security and Applications; Virtualization; Wireless Exinda Booth #1633 Epson Ryan Tollofson, Director, Content Marketing Gold Partner [email protected], 416-850-1583 Booth #418 www.exinda.com Jeff Greenlee, Regional CAM Manager Product Categories: Analytics and Research; Business [email protected], 562-981-3840 Continuity, Disaster Recovery, Emergency Planning; Identity www.epsonbrighterfutures.com and Access Management; Network Infrastructure; Network Product Categories: Document Imaging and Management; Security and Applications Hardware Experian QAS Event Management Systems by Dean Evans and Booth #754 Associates Michelle Kavalchuk, Marketing Specialist Bronze Partner [email protected], 617-385-6700 Booth #1519/1521 www.qas.com Nadine Hosmer, Senior Account Product Categories: Cloud Computing and Services; Executive Content Capture; Content Management Systems; CRM; Data [email protected], 800-440-3994 Administration and Warehousing www.dea.com Product Categories: Academic Information Systems; Audio eXplorance and Video Conferencing; Student Information Systems Booth #369 Samer Saab, CEO [email protected], 514-836-7264 www.explorance.com Product Categories: Academic Information Systems; Analytics and Research; Enterprise Information Systems; Learning Management Systems (LMS); Learning Space

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 137 EXHIBITOR DIRECTORY

Extensis Follett Higher Education Group Booth #253 Booth #1719 James Kidwell, Product Marketing Manager Zakia Jarrett, Manager, [email protected], 503-274-2020 Intellectual Property www.extensis.com [email protected], 630-371-7328 Product Categories: Academic Information Systems; www.fheg.follett.com Enterprise Information Systems; Virtualization Product Categories: Consulting; E-Commerce

Extron Electronics Fortinet Silver Partner Booth #572 Booth #710 [email protected], 800-633-9876 www.extron.com Four Winds Interactive Bronze Partner Product Categories: Audio and Video Conferencing; Booth #436 Classroom Control Systems; Furniture Katrina Heim, Director of Sales, Government and Education Fiberlink [email protected], 720-389-3636 Booth #237 www.fourwindsinteractive.com Amanda Gammons, Marketing Manager Product Category: Digital Signage [email protected], 215-664-1656 www.maas360.com Fujitsu America Product Categories: Cloud Computing and Services; Identity Booth #233/332 and Access Management; Mobile Computing; Network Dan Callaghan, Regional Dir, Product Sales Security and Applications; Security Management [email protected], 408-764-9321 solutions.us.fujitsu.com FireEye Product Categories: Enterprise Information Systems; Booth #1467 Hardware; Mobile Computing; Network Infrastructure Bret Waugh, Territory Manager [email protected], 310-721-0818 www.fireeye.com FuzeBox Booth #358 Product Category: Network Security and Applications Lizzy Wilmarth, Director of Accounts–Education [email protected], 415-676-1639 Fischer International Identity www.fuzebox.com Booth #561/563 Product Categories: Academic Information Systems; Audio Dorothy J. Rosevelt, Assistant to the President and Video Conferencing; Cloud Computing and Services; [email protected], 239-436-2625 Virtualization; Wireless www.fischerinternational.com/edu Product Categories: Cloud Computing and Services; Identity Gartner and Access Management; Security Management Platinum Partner Booth #900 Flat World Knowledge Mischelle Choinski, Regional Vice President Booth #655 [email protected], 703-387-5682 Jessica Frisenda, Marketing Manager www.gartner.com [email protected], 202-604-9775 Product Categories: Analytics and Research; Business www.flatworldknowledge.com Continuity, Disaster Recovery, Emergency Planning; Cloud Product Categories: Adaptive Technologies; Digital Computing and Services; Consulting; Identity and Access Publishing Management

138 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT EXHIBITOR DIRECTORY

Gilfus Education Group Higher Technology Solutions Bronze Partner Booth #1707 Booth #1223 Sachin J. Koshy, Director, Client Services Tom Winterstein, Managing Partner [email protected], 612-501-0882 [email protected], 888-861-3375 x708 www.htsglobal.com www.gilfuseducationgroup.com Product Categories: Academic Information Systems; Product Categories: Analytics and Research; Enterprise Consulting; CRM; Enterprise Information Systems; Student Information Systems; Learning Management Systems (LMS); Information Systems Network Infrastructure; Portfolio and Project Management Hitachi ID Systems Google Booth #1656 Silver Partner Ajay Parmar, Senior Account Manager Booth #1125 [email protected], 403-233-0740 x246 www.google.com/apps/edu www.Hitachi-ID.com Product Categories: Cloud Computing and Services; Data Product Categories: Cloud Computing and Services; Data Security; E-Mail and Productivity Systems; Enterprise Security; Identity and Access Management; Network Security Information Systems; Learning Management Systems (LMS) and Applications; Security Management

GoPrint Systems Hobsons Booth #1356 Silver Partner Brenda Briseno, Sales Director Booth #1000 [email protected], 888-527-7468 x3 Alice Heidtman, Event Planner www.goprint.com [email protected], 513-746-2305 Product Categories: Cloud Computing and Services; Mobile www.hobsons.com Computing Horizon DataSys GovConnection Booth #1352 Kully Pawa, Senior Account Executive Bronze Partner [email protected], 604-324-0797 x4001 Booth #1510 www.horizondatasys.com Lorna Murphy, Marketing Associate [email protected], 603-683-2987 Product Categories: Business Continuity, Disaster Recovery, www.govconnection.com Emergency Planning; Classroom Control Systems; Help Desk; Mobile Computing; Security Management Product Categories: Digital Signage; Mobile Computing; Network Infrastructure; Network Security and Applications; Virtualization Howard Technology Solutions Booth #440/444 Hannon Hill Corporation Colin McDaniel, Tradeshow Manager [email protected], 601-399-5713 Booth #673 www.howardcomputers.com Blaine Herman, VP Sales [email protected], 678-904-6900 x111 Product Categories: Audio and Video Conferencing; Digital www.hannonhill.com Signage; Learning Management Systems (LMS); Mobile Computing; Wireless Product Categories: Cloud Computing and Services; Content Management Systems; Social Media HP Higher One Gold Partner Booth #1101 Silver Partner Phyllis Koenig, WW Event Manager Booth #1451 [email protected], 443-285-4043 Rob Reach, Executive Vice President, Chief Sales Officer www.hp.com/go/highereducation [email protected], 203-776-7776 www.higherone.com Product Categories: Cloud Computing and Services; Document Imaging and Management; Enterprise Information Product Categories: Academic Information Systems; Systems; Mobile Computing; Network Security and Analytics and Research; Financing Applications

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 139 EXHIBITOR DIRECTORY

Huawei Enterprise USA Inside Higher Ed Booth #205 Booth #902 Rick Qiu Samantha Smith, Marketing Manager [email protected] [email protected], 202-448-6143 www.huaweienterpriseusa.com www.insidehighered.com Product Categories: Audio and Video Conferencing; Cloud Product Categories: Digital Publishing; E-Commerce; Computing and Services; Media Production, Preservation, E-Portfolios; Social Media and Storage; Network Infrastructure; Wireless Io Consulting Hyland Software Booth #1367 Bronze Partner Booth #619/718 ISE Laurel Stiller, Higher Education Marketing Manager Booth #1279 [email protected], 440-788-6071 Scott Pepin, Regional Sales Manager www.hyland.com [email protected], 253-279-0837 Product Categories: Content Capture; Content Management www.ise-group.com Systems; Document Imaging and Management; Enterprise Product Categories: Furniture; Learning Space; Training Information Systems; Student Information Systems

izzy+ IData Booth #1743 Booth #569/571/573 Brandon Reame, Market Development Strategist Brian Parish, President [email protected], 616-510-0578 [email protected], 703-378-2110 x801 www.izzyplus.com www.idatainc.com Product Categories: Financing; Learning Space Product Categories: Analytics and Research; Cloud Computing and Services; Consulting; Data Administration and Warehousing; Enterprise Information Systems Jadu Bronze Partner Booth #551 Identity Finder Matt Culpin, Marketing Manager Booth #1362 [email protected], 877-411-6959 Chris Arold, Sales Director www.jadu.net [email protected], 646-863-8301 www.identityfinder.com Product Categories: Content Management Systems; Digital Publishing; E-Commerce; Mobile Computing Product Categories: Data Administration and Warehousing; Data Security; Enterprise Information Systems; Network Security and Applications; Security Management Jenzabar Platinum Partner Booth #301 Impulse Point Liz DeSmit, Product Marketing Manager Booth #450/452 [email protected], 540-432-5237 Tim Evans, VP, Sales, Impulse Point www.jenzabar.com [email protected], 508-330-8212 www.impulse.com Product Categories: Analytics and Research; Cloud Computing and Services; CRM; ERP; Learning Management Product Categories: Cloud Computing and Services; Identity Systems (LMS) and Access Management; Mobile Computing; Network Security and Applications; Security Management JourneyEd.com Booth #219 inLighten Greg Lamkin, Director of Sales Booth #1143 [email protected], 972-805-9400 716-759-7750 www.journeyed.com www.inlighten.net Product Categories: Cloud Computing and Services; Product Categories: Content Management Systems; Digital E-Commerce; Hardware; Training Signage; Student Information Systems

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Juniper Networks Laserfiche Booth #1537 Silver Partner Tracy O’Brien, Marketing Manager Booth #1351 [email protected], 408-745-2000 Linda Ding, Education Program www.juniper.net Strategist Product Categories: Cloud Computing and Services; [email protected], 562-988-1688 x197 Network Infrastructure; Network Security and Applications; www.laserfiche.com Virtualization; Wireless Product Categories: Content Capture; Content Management Systems; Document Imaging and Management Kaltura Booth #1566 The Learning House Meytal Burstein, Director of Marketing Booth #1457 [email protected], 646-290-5445 Chris Rollins, Business Development Associate www.kaltura.com [email protected], 502-815-0734 Product Category: Open Source www.learninghouse.com Product Categories: Analytics and Research; Consulting; Learning Management Systems (LMS); Training Kuali Foundation Booth #354 Mike Allmendinger, Director of Communications Learning Objects [email protected], 607-342-2343 Booth #637 www.kuali.org Craig Johnson, Business Development Product Categories: Enterprise Information Systems; [email protected], 202-265-3276 x158 ERP; Mobile Computing; Open Source; Student Information www.learningobjects.com Systems Product Categories: Adaptive Technologies; Cloud Computing and Services; Digital Publishing; E-Portfolios; Learning Space LabArchives Booth #564 Earl Beutler, President and CEO Lenovo [email protected], 800-653-5016 Bronze Partner www.labarchives.com Booth #1410 Product Categories: Analytics and Research; Cloud Jason S. Mooneyham, Executive Director Computing and Services; Data Administration and U.S. Public Sector Sales Warehousing; E-Portfolios; Mobile Computing [email protected], 919-257-4913 www.lenovo.com/education Product Categories: Cloud Computing and Services; LANDesk Enterprise Information Systems; Hardware; Mobile Computing Booth #1576 Ralph Mooers, Territory Manager, SmB/SLED–Pacific [email protected], 503-925-0988 Level 3 Communications www.landesk.com Booth #371 Product Categories: Cloud Computing and Services; Help Bulent Taskan, Director, Business Development Desk; Identity and Access Management; Mobile Computing; [email protected], 585-255-1169 Network Security and Applications www.level3.com Product Categories: Audio and Video Conferencing; Data Administration and Warehousing; Help Desk; Network LaptopsAnytime Infrastructure; Network Security and Applications Booth #1674 Jonathan Ruttenberg, Vice President [email protected], 614-579-3053 Liquidware Labs www.laptopsanytime.com Booth #1579 Jason Smith, Director of User Management Solutions Product Categories: Cloud Computing and Services; [email protected], 678-648-7042 Hardware; Learning Space; Mobile Computing www.liquidwarelabs.com Product Categories: Business Continuity, Disaster Recovery, Emergency Planning; Cloud Computing and Services; Identity and Access Management; Mobile Computing; Virtualization

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 141 EXHIBITOR DIRECTORY

LiveText Marshall Furniture Booth #1254/1256 Booth #559 Kelly Grigus, Events Coordinator Michelle Wille, VP Sales and Marketing [email protected], 708-588-1735 [email protected], 847-395-9350 www.livetext.com www.marshallfurniture.com Product Categories: Analytics and Research; Content Product Categories: Digital Signage; Furniture Management Systems; E-Portfolios; Learning Management Systems (LMS) McGraw-Hill Education Gold Partner Lock’n’Charge Technologies Booth #511 Booth #344 Mary Donnelly, Senior Exhibits Manager Peg Rickard, Director, Business Development [email protected], 212-904-2892 [email protected], 608-220-3535 www.mheducation.com www.lockncharge.com Product Categories: Adaptive Technologies; Content Product Categories: Data Security; Hardware; Mobile Capture; Digital Publishing Computing; Security Management Meru Networks Longsight Booth #1243 Bronze Partner Richard Nedwich, Director of Education BU Booth #1551 [email protected], 877-952-6725 Sean Wallace, Marketing Director www.merunetworks.com [email protected], 740-599-5005 Product Categories: Identity and Access Management; www.longsight.com Learning Management Systems (LMS); Network Product Categories: Academic Information Systems; Cloud Infrastructure; Virtualization; Wireless Computing and Services; Content Management Systems; Learning Management Systems (LMS); Open Source MessageSolution Booth #1469/1471 Lumens Integration Josh Liang, VP Marketing Booth #243 [email protected], 408-383-0100 Michael Olmedo, Vice President of Sales www.MessageSolution.com [email protected], 888-542-3235 Product Categories: Cloud Computing and Services; Content www.mylumens.com Management Systems; E-Mail and Productivity Systems; Product Categories: Adaptive Technologies; Audio and Video Enterprise Information Systems Conferencing; Hardware; Media Production, Preservation, and Storage; Security Management Microsoft Corporation Gold Partner lynda.com Booth #1201 Silver Partner Cimon Cox, Audience Marketing Manager Booth #451 [email protected], 703-943-5756 Lauren Lochtefeld, Senior Manager www.microsoft.com/education of Events Product Categories: Analytics and Research; Cloud [email protected], 805-477-3900 Computing and Services; Content Management Systems; www.lynda.com CRM; Identity and Access Management Product Categories: Learning Space; Training Minuteman/Para Systems Macmillan Science and Education Booth #562 Booth #1008 Bill Allen, Director of Marketing Macmillan Higher Education and Macmillan New Ventures [email protected], 972-446-7363 [email protected], 800-446-8923 www.minutemanups.com Product Categories: Adaptive Technologies; Clickers; Digital Product Categories: Data Security; Enterprise Information Publishing; E-Portfolios; Learning Space Systems; Network Infrastructure; Network Security and Applications; Security Management

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Modo Labs NetApp Booth #470/472 Bronze Partner Charles Chisholm, Account Executive Booth #1637 [email protected], 617-768-7562 Ann James, Field Marketing Manager, www.modolabs.com State and Local Government and Product Categories: Academic Information Systems; Learning Education Marketplace Management Systems (LMS); Mobile Computing; Open Source [email protected], 408-591-4138 www.netapp.com/edu Product Categories: Business Continuity, Disaster Recovery, Moofwd Emergency Planning; Cloud Computing and Services; Booth #201/203 Content Management Systems; Data Security; Virtualization Thomas Szwech, Director of Sales and Marketing [email protected], 855-266-6393 x107 NetSupport moofwd.com Booth #1523 Product Categories: Cloud Computing and Services; E-Mail Marcus Kingsley, CEO and Productivity Systems; Enterprise Information Systems; [email protected], 770-205-4456 Mobile Computing www.netsupport-inc.com Product Categories: Academic Information Systems; Classroom Control Systems; Student Information Systems; Training Moran Technology Consulting Silver Partner Booth #1310 Nimble Storage Charlie Moran, Senior Partner and CEO Booth #727 [email protected], 877-212-6379 Paul Malkon, Account Executive www.MoranTechnology.com [email protected], 760-707-2247 Product Categories: Cloud Computing and Services; www.nimblestorage.com Consulting; ERP; Identity and Access Management; Student Product Categories: Business Continuity, Disaster Recovery, Information Systems Emergency Planning; Data Administration and Warehousing; Data Security; Hardware; Network Infrastructure NEC Bronze Partner Novell Booth #101 Booth #836/838 Annie Moore-Cox, PhD, Senior Vertical Practice Manager Brian Six, Senior Sales Engineer [email protected], 518-218-4247 [email protected], 858-699-8701 www.necam.com/highered novell.com Product Categories: Business Continuity, Disaster Recovery, Product Categories: Data Security; Document Imaging Emergency Planning; Cloud Computing and Services; Network and Management; E-Mail and Productivity Systems; Mobile Infrastructure; Network Security and Applications; Virtualization Computing; Security Management

NEC Display Solutions Oberon Booth #1731 Booth #1374 Kim Holm, Reseller Sales Scott Thompson, President [email protected], 866-632-6673 [email protected], 814-867-2312 www.necdisplay.com www.oberonwireless.com Product Categories: Digital Signage; Hardware Product Categories: Mobile Computing; Network Infrastructure; Network Security and Applications; Wireless

OmniUpdate Booth #762 Michael Monina, VP of Sales [email protected], 805-484-9400 omniupdate.com Product Categories: Cloud Computing and Services; Content Management Systems; Digital Publishing; Mobile Computing; Social Media

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onShore Development Pearson Booth #912/914 Platinum Partner Daniel T. Pyne, Vice-President, Sales Booth #1109 [email protected], 773-477-7019 Christine Curtin, Director of Marketing www.webcheckout.net [email protected], 617-671-2919 Product Categories: Academic Information Systems; Data www.pearsonhighered.com Administration and Warehousing; Enterprise Information Product Categories: Academic Information Systems; Systems; ERP; Help Desk Analytics and Research; Content Management Systems; Digital Publishing; Learning Management Systems (LMS) OpenDNS Booth #721 PeopleAdmin Tasha Reasor, Marketing Booth #670 Programs Manager Tod Klubnik, VP of Sales and Business Development [email protected], 415-344-3129 [email protected], 877-637-5800 www.opendns.com www.peopleadmin.com/contact Product Categories: Data Security; Network Security and Product Categories: Analytics and Research; Cloud Applications Computing and Services; Consulting; E-Portfolios

Oracle Corporation Perceptive Software Silver Partner Silver Partner Booth #1601 Booth #1237 Rachel Copp, Senior Field Marketing Manager Teresa Seltman, Trade Show Specialist [email protected], 703-364-0566 [email protected], 913-667-8308 www.oracle.com www.perceptivesoftware.com Product Categories: Academic Information Systems; Product Categories: Content Capture; Content Management Analytics and Research; Cloud Computing and Services; Systems; Document Imaging and Management; Enterprise Enterprise Information Systems; Student Information Information Systems Systems PESC-Postsecondary Electronic Standards Council Panasonic Booth #1354 Bronze Partner Jennifer Kim, Director of Membership Services Booth #211 [email protected], 202-261-6514 Grace Taveras, Marketing Specialist www.PESC.org [email protected], 201-392-6524 Product Categories: Data Administration and Warehousing; www.panasonic.com/education-technology E-Portfolios; Student Information Systems Product Categories: Digital Signage; Document Imaging and Management; Hardware; Mobile Computing; Security Pinnacle IT Management Booth #772 Pamela Kick, CEO Panopto [email protected], 207-873-7540 x1000 Booth #1567/1569 www.pinnacleit.com Jason Filatov, Sales Representative Product Categories: Analytics and Research; Cloud [email protected], 855-PANOPTO Computing and Services www.panopto.com Product Categories: Audio and Video Conferencing; Content Polycom Capture; Content Management Systems; Media Production, Booth #1369/1371 Preservation, and Storage; Training Marc McCormick, Public Sector Marketing Manager [email protected], 408-685-6272 www.polycom.com/education Product Categories: Audio and Video Conferencing; Business Continuity, Disaster Recovery, Emergency Planning; Content Management Systems; Media Production, Preservation, and Storage; Training

144 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT EXHIBITOR DIRECTORY

PrinterOn Corporation Rapid Insight Booth #1669 Booth #558 Denis Dreni, Director, Strategic Alliances and Global Sales Product Category: Analytics and Research [email protected], 425-647-0772 www.printeron.com Rave Mobile Safety Product Category: Cloud Computing and Services Booth #1556 Don Basler, Marketing Manager Procera Networks [email protected], 508-532-8935 Booth #1657 www.ravemobilesafety.com Trevor Failor, VP Sales Product Categories: Business Continuity, Disaster Recovery, [email protected], 1-877-PROCERA Emergency Planning; Security Management www.proceranetworks.com Product Categories: Network Infrastructure; Network RealNetworks Security and Applications; Virtualization Booth #719 Charles Johnson ProctorU [email protected], 800-444-8011 Booth #373 www.realnetworks.com/helix Andy Caldwell, Vice President of Business Development Product Categories: Cloud Computing and Services; Content [email protected], 925-273-7588 Management Systems; Security Management www.proctoru.com Product Categories: Identity and Access Management; Respondus Security Management Booth #824/826 Sales Director Proofpoint [email protected], 405-497-0389 Booth #1357 www.respondus.com Ed Stacy, EDU Regional Sales Rep Product Categories: Classroom Control Systems; Learning [email protected], 408-517-4710 Management Systems (LMS); Learning Space www.proofpoint.com Product Categories: Business Continuity, Disaster Recovery, rSmart Emergency Planning; Cloud Computing and Services; Booth #352 Content Management Systems; Data Security; Security Sean Warren, Product Management Manager [email protected], 866-874-4338 Qualtrics www.rsmart.com Booth #1762/1764 Product Categories: Cloud Computing and Services; Daniel Young, Marketing and Events Enterprise Information Systems; ERP; Network [email protected], 801-374-6682 x4227 Infrastructure; Open Source www.qualtrics.com Product Categories: Academic Information Systems; Cloud Runner Technologies Computing and Services; Mobile Computing Booth #1557 Barry Allweiss, VP of Sales and Marketing Questionmark [email protected], 561-395-9322 Booth #245 www.RunnerTech.com Jeff Place, Product Evangelist Product Categories: CRM; Data Administration and [email protected], 800-863-3950 Warehousing; E-Mail and Productivity Systems; ERP; Student www.questionmark.com Information Systems Product Categories: Analytics and Research; Cloud Computing and Services; Consulting; Content Management Systems; Data Security

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 145 EXHIBITOR DIRECTORY

Salesforce.com Foundation SchoolChapters Booth #125 Booth #662 Sandra Sanvido, Director of Product Marketing Catherine Hutchings, Director of Communications [email protected], 415-836-3639 [email protected], 800-604-9465 www.salesforcefoundation.org www.schoolchapters.com Product Categories: Cloud Computing and Services; CRM; Product Categories: E-Portfolios; Mobile Computing; Social E-Mail and Productivity Systems; Enterprise Information Media Systems; Social Media Schoology Samsung Techwin America Booth #107 Booth #359 Robert Tousignant, Richard Bellomy, VP, Sales and Marketing Sr. Director of Higher Education Sales [email protected], 310-605-3306 [email protected], 212-213-8333 www.samsungpresenterusa.com www.schoology.com Product Categories: Audio and Video Conferencing; Content Product Categories: Adaptive Technologies; Content Capture; Hardware; Learning Space; Training Management Systems; Learning Management Systems (LMS)

San Jose State University SEP Software Corp. Booth #1462 Booth #1623 Rhonda Dahlgren, Recruitment and Events Analysis Richard Yager, Marketing Manager [email protected], 408-924-2500 [email protected], 303-449-0100 [email protected] www.sepusa.com Product Categories: Academic Information Systems; Product Categories: Business Continuity, Disaster Recovery, Analytics and Research; Portfolio and Project Management; Emergency Planning; Data Security; Media Production, Student Information Systems; Training Preservation, and Storage; Network Infrastructure; Virtualization SAP Public Services Booth #623/625 ShareStream Bruce Levick, National Director of Business Development Booth #1705 [email protected], 978-546-1103 Gayraud Townsend, Director of Business Development www.sap.com/industries/highered/index.epx [email protected], 888-875-9475 Product Categories: Analytics and Research; Data ShareStream.com Administration and Warehousing; ERP; Mobile Computing; Product Categories: Academic Information Systems; Student Information Systems Content Capture; Content Management Systems; Learning Management Systems (LMS); Media Production, Preservation, and Storage SAS Institute Silver Partner Booth #1478 SHI International Corp. Missi Poynter, Senior Account Executive Booth #1668 [email protected], 919-531-0467 Sophie Truong, Public Sector Software Partner Manager www.sas.com/highered [email protected], 732-868-8938 Product Categories: Analytics and Research; Data www.shi.com Administration and Warehousing; Enterprise Information Product Categories: Data Security; Hardware; Mobile Systems; Mobile Computing Computing; Network Infrastructure; Virtualization

Scantron Corporation Silicon Mechanics Booth #1366 Booth #663/665 Rich Vesga, Account Executive Art Mann, Sales Manager, [email protected], 800-722-6876 x7784 Education/Research/Government www.scantron.com [email protected], 425-424-0000 x135 Product Categories: Academic Information Systems; www.siliconmechanics.com Analytics and Research; Document Imaging and Product Categories: Cloud Computing and Services; Management; Enterprise Information Systems; Hardware Enterprise Information Systems; Hardware; Open Source; Virtualization

146 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT EXHIBITOR DIRECTORY

SoftChalk Sprint Booth #565 Booth #633/732 Sales Linda Ferguson, Marketing Manager [email protected], 877-638-2425 x1 [email protected], 440-447-6158 www.softchalk.com www.sprint.com/highereducation Product Categories: Cloud Computing and Services; Mobile Product Categories: Cloud Computing and Services; Digital Computing; Open Source Signage; Mobile Computing; Wireless

Softdocs SSD Technology Partners Booth #1778 Booth #1332 Dawn Woodrow, Sales Coordinator Kyle Lauser, Axiom Business [email protected], 888-457-8879 x108 Development www.softdocs.com [email protected], 302-472-2226 Product Category: Document Imaging and Management www.axiomhighered.com Product Categories: Consulting; Content Capture; Document Imaging and Management; Student Information Systems Software Secure Booth #1253 Steve Lesser, Starfish Retention Vice-President,Sales and Marketing Solutions Starfish [email protected], 617-340-6381 Booth #1670 retention solutions ™ www.softwaresecure.com John Plunkett, SVP, Strategy and Marketing Product Categories: Cloud Computing and Services; Identity [email protected], 703-260-1185 and Access Management; Mobile Computing; Security www.starfishsolutions.com Management Product Categories: Academic Information Systems; Analytics and Research; CRM; Enterprise Information Sonic Foundry Systems Platinum Partner Booth #1501 Starin Eleanor Jacobson, Event Marketing Intern Booth #1725 [email protected], 608-443-0030 Keith Myers, Channel Sales www.sonicfoundry.com Manager Product Categories: Content Capture; Content Management [email protected], 800-846-5606 Systems; Learning Space; Media Production, Preservation, www.starin.biz and Storage; Mobile Computing Product Categories: Audio and Video Conferencing; Content Capture; Learning Space Sophos Booth #1774 STEALTHbits NA Sales Technologies [email protected], 781-494-5800 Booth #664 www.sophos.com Tim Eisenhardt, Marketing Manager Product Categories: Cloud Computing and Services; [email protected], 201-301-1816 Data Security; Mobile Computing; Network Security and www.stealthbits.com Applications; Security Management Product Categories: Data Security; Identity and Access Management; Security Management Spectrum Industries Booth #818/820/822 Steelcase Shannon Ouimet, Event Coordinator Gold Partner [email protected], 800-235-1262 Booth #410 www.spectrumfurniture.com [email protected] Product Category: Furniture www.steelcase.com/educationsolutions Product Categories: Audio and Video Conferencing; Furniture

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 147 EXHIBITOR DIRECTORY

Stoneware Symantec Corporation Booth #1568 Booth #1626/1630 Jessica Menasian, Account Exec Jason Dondzil, Mgr, Inside [email protected], 888-473-9485 Sales www.stone-ware.com [email protected], 407-357-5106 Product Categories: Classroom Control Systems; Cloud www.symantec.com Computing and Services; Help Desk; Mobile Computing; Product Categories: Business Continuity, Disaster Recovery, Training Emergency Planning; Data Security; Identity and Access Management; Mobile Computing; Network Security and STOP Security Tracking of Office Property Applications Booth #1456 Doug Belfiore, Director of Customer Relations Symplicity Corporation [email protected], 800-488-7867 Booth #469 www.stoptheft.com Adam Fentress, Sales Lead Product Categories: Data Security; Network Security and [email protected], 703-351-0200 x7100 Applications; Security Management www.symplicity.com Product Categories: Cloud Computing and Services; Strata Information Group Consulting; CRM; E-Portfolios Booth #1618/1619 Emily Rudin, General Manager, Client TaskStream Services Booth #1267/1269 [email protected], 619-296-0170 Webster Thompson, President www.sigcorp.com [email protected], 800-311-5656 Product Categories: Consulting; Data Security; www.taskstream.com ERP; Training Product Categories: Academic Information Systems; Analytics and Research; Cloud Computing and Services; Streakwave Wireless E-Portfolios; Portfolio and Project Management Booth #1475 Richard Bernhardt, Senior Director, Marketing and Com- TeachPrivacy munications Booth #1754 [email protected], 408-294-8415 Daniel Solove, Founder www.streakwave.com [email protected], 215-886-1943 Product Categories: Business Continuity, Disaster Recovery, www.teachprivacy.com Emergency Planning; Network Infrastructure; Security Product Categories: Consulting; Data Security; Network Management; Wireless Security and Applications; Training

Student Cloud TeamDynamix Booth #1578 Booth #1151/1153 Jose Peres, Partner Andrew Zimmer, Marketing Coordinator [email protected], 877-648-7547 [email protected], 614-581-1261 www.teamdynamix.com Super Micro Computer Product Categories: Cloud Computing and Services; Help Booth #1676 Desk; Portfolio and Project Management Edison Shih, Sales Coordinator [email protected], 408-614-5701 TechSmith Corporation www.supermicro.com Booth #1531 Product Categories: Business Continuity, Disaster Recovery, Haley Carwile, Education Account Manager Emergency Planning; Cloud Computing and Services; Data [email protected], 517-381-5884 Administration and Warehousing; Hardware; Network www.techsmith.com Security and Applications Product Categories: Content Capture; Training; Virtualization

148 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT EXHIBITOR DIRECTORY

Tegile Systems TimeClock Plus Booth #1161/1163 Booth #1678 [email protected], 510-791-7900 Jordy Moorman, Vice TM www.tegile.com President of Sales a better sense of time Product Categories: Cloud Computing and Services; [email protected], Enterprise Information Systems; Network Infrastructure; 800-749-8463 Virtualization www.timeclockplus.com Product Categories: Analytics and Research; Cloud Teq AVIT Computing and Services; Enterprise Information Systems; Booth #653 Hardware; Mobile Computing Mitesh Patel, Sales VP [email protected], 949-709-4040 Tivli www.teqavit.com Booth #1476 Product Categories: Audio and Video Conferencing; Marc Emmons, Director of Sales Classroom Control Systems; Mobile Computing; Network [email protected] Infrastructure; Wireless www.philo.com Product Categories: Adaptive Technologies; Cloud TERMINALFOUR Computing and Services; Content Management Systems; Booth #725 Media Production, Preservation, and Storage; Social Media Michael Lyons, Pre Sales Consultant [email protected], 617-500-9171 TK20 www.terminalfour.com Booth #1461 Product Category: Content Management Systems Anthony Cyplik, Regional Vice President [email protected], 602-524-1490 www.tk20.com ThreatTrack Security Booth #304 Product Category: Learning Management Systems (LMS) John Reumann, Director of Sales [email protected], 855-885-5566 Top Hat www.threattracksecurity.com Booth #131 Product Categories: Data Security; Mobile Computing; Gene Murray, VP of Sales Network Security and Applications; Security Management [email protected], 434-531-8268 www.tophat.com Three Rivers Systems Product Categories: Clickers; Training Booth #1137 Jami Morshed, VP Global Sales and Marketing Toshiba America Information Systems [email protected], 636-386-8616 Booth #731 www.threeriverssystems.com Richard Vaughn, Director of Education Sales Product Categories: Academic Information Systems; [email protected], 913-907-0687 CRM; ERP; Learning Management Systems (LMS); Student us.toshiba.com Information Systems Product Categories: Hardware; Mobile Computing

Tidebreak TouchNet Information Booth #1653/1655 Systems Tom Mallen, Director of Sales Bronze Partner [email protected], 650-289-9869 Booth #737/739 www.tidebreak.com John Murphy, Vice President Product Categories: Classroom Control Systems; Content [email protected], 913-599-6699 Capture; Learning Space; Mobile Computing www.touchnet.com Product Categories: Data Security; E-Commerce

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 149 EXHIBITOR DIRECTORY

TRACSYSTEMS Unidesk Corporation Booth #1574 Booth #1474 Celia Libby, Vice President/CFO [email protected], 877-800-DESK [email protected], 214-461-9855 x108 www.unidesk.com www.tracsystems.com Product Categories: Cloud Computing and Services; Product Categories: Document Imaging and Management; Virtualization Hardware; Identity and Access Management; Mobile Computing; Wireless UNISYS Corporation Booth #462 Tuition Management Systems Dennis Alby, Vice President, Western Region Booth #1625 [email protected], 916-801-2925 Carl J. Firlings Jr., Managing Director, National Sales www.unisys.com [email protected], 401-921-3832 Product Categories: Business Continuity, Disaster Recovery, www.afford.com Emergency Planning; Cloud Computing and Services; Product Category: E-Commerce Content Management Systems; Data Security; E-Mail and Productivity Systems Turning Technologies Bronze Partner UNIT4 Business Software Booth #1543 Booth #111 [email protected], 330-746-3015 David Turner, Group Marketing Director www.turningtechnologies.com [email protected], +44 1423 537739 Product Categories: Clickers; Data Administration and www.unit4.com Warehousing; Data Security Product Categories: Adaptive Technologies; Cloud Computing and Services; CRM; ERP; Student Information Systems U.S. Bank Equipment Finance Booth #1275 Marty Vahsen, Vice President University Business [email protected], 203-968-8149 Booth #1632 usbank.com/tfg Joyce Kacin, Associate Publisher Product Categories: Consulting; ERP; Financing; Hardware; [email protected] Network Infrastructure www.universitybusiness.com Product Categories: Analytics and Research; Digital Publishing; Social Media Unanet Technologies Booth #1255 Kate Ogden, Vice President, Business Development UniversityLease [email protected], 703-689-9440 Booth #672 www.unanet.com John Riddle, Vice President Product Categories: Cloud Computing and Services; [email protected], 800-317-8687 Portfolio and Project Management www.universitylease.com Product Category: Financing Unicon Booth #322/324 USI Corporation Jim Layne, Vice President of Marketing Booth #1768 [email protected], 480-558-2400 Tonya Bjurstrom, Solution Sales www.unicon.net [email protected], 719-488-6963 Product Categories: Consulting; Enterprise Information www.usicorp.com Systems; Identity and Access Management; Learning Product Categories: Business Continuity, Disaster Recovery, Management Systems (LMS); Open Source Emergency Planning; Cloud Computing and Services; Hardware

150 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT EXHIBITOR DIRECTORY

Utelogy Corporation Vital Source Technologies Booth #300 Booth #669 Frank Pellkofer William Chesser, VP, Sales [email protected], 707-338-4704 [email protected], 919-755-8100 www.utelogy.com www.vitalsource.com Product Categories: Analytics and Research; Audio and Product Categories: Analytics and Research; Digital Video Conferencing; Classroom Control Systems; Enterprise Publishing; Learning Management Systems (LMS); Media Information Systems; Virtualization Production, Preservation, and Storage; Mobile Computing

Vaddio VMware Booth #119 Silver Partner Hailey Klein, Marketing Coordinator Booth #430 [email protected], 763-971-4451 Nestor Kassaraba, Senior Manager, State/Local/Educa- www.vaddio.com tion Marketing Product Categories: Audio and Video Conferencing; [email protected], 301-335-8480 Classroom Control Systems; Cloud Computing and Services; www.vmware.com Content Capture Product Categories: Business Continuity, Disaster Recovery, Emergency Planning; Cloud Computing and Services; Identity and Access Management; Mobile Computing; Virtualization VASCO Data Security International Booth #1277 Benjamin Wyrick, VP of Sales Wacom Technology Services [email protected], 508-366-3400 Booth #1466/1468 www.vasco.com Steve Smith, Business Development Product Categories: Cloud Computing and Services; Identity [email protected], 360-896-9833 and Access Management; Network Security and Applications; www.wacom.com Security Management Product Categories: Content Capture; Hardware; Mobile Computing; Wireless Via Response Technologies Booth #302 WEPA Kirstie Chadwick, Senior VP, Sales and Marketing Booth #752 [email protected], 407-493-4001 Amanda Skelton, Sales Coordinator www.viaresponse.com [email protected], 205-605-6059 Product Categories: Analytics and Research; Clickers; www.wepanow.com Learning Management Systems (LMS); Mobile Computing; Product Categories: Adaptive Technologies; Cloud Training Computing and Services

Virco Wolfram Research Booth #326/328 Booth #768 Brian True, National Accounts Manager Paul Fish, Academic Account Executive [email protected], 800-448-4726 [email protected], 217-398-0700 www.virco.com www.wolfram.com Product Category: Furniture Product Categories: Academic Information Systems; Analytics and Research; Digital Publishing; Mobile Visix Computing; Training Booth #1643 Trey Hicks, Chief Sales Officer WolfVision [email protected], 800-572-4935 Booth #454 www.visix.com Andrea Mayer, Sales Manager West/Assistant VP Product Categories: Business Continuity, Disaster Recovery, [email protected], 650-648-0002 Emergency Planning; Digital Signage; Student Information www.wolfvision.us Systems Product Categories: Audio and Video Conferencing; Content Capture; Hardware; Learning Space; Training

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 151 EXHIBITOR DIRECTORY

Workday Silver Partner Booth #1611 Sales [email protected], 866-951-9002 www.workday.com Product Categories: Analytics and Research; Cloud Computing and Services; Enterprise Information Systems; ERP; Mobile Computing

WTC Consulting Booth #908 Ron Rutherford, Director of Marketing Solve. [email protected], 213-689-5309 www.wtc-inc.net Product Categories: Consulting; Portfolio and Project Network. Management

W.W. Norton & Company Booth #463/465 Grow. Michael Wright, Director of Sales, College Department [email protected], 212-790-9443 wwnorton.com Product Categories: Adaptive Technologies; Digital Publishing; Learning Management Systems (LMS); Learning Space

Xirrus Booth #1013/1015 Alexandra Gunther, Marketing Specialist [email protected], 805-262-1600 www.xirrus.com Product Categories: Cloud Computing and Services; Hardware; Network Infrastructure; Wireless Introducing EDUCAUSE Connect in 2014

February 11–13 | Portland, Oregon March 17–19 | Chicago, Illinois April 30–May 2 | Baltimore, Maryland

Connect at this fresh opportunity to gather practical takeaways, keep your finger on the pulse of higher ed IT, and feel the inspiration of new trends and ideas. Become more agile and solution-directed at educause.edu/EC.

152 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT Solve. Network. Grow.

Introducing EDUCAUSE Connect in 2014

February 11–13 | Portland, Oregon March 17–19 | Chicago, Illinois April 30–May 2 | Baltimore, Maryland

JANUARY APRIL JULY Management Program ELI Online Spring Focus Management Program Jan. 27–31 Session July 7–11 Tempe, AZ April 2–3 Seattle, WA Online Only Breakthrough Models FEBRUARY EDUCAUSE Connect Academy April 30–May 2 July 13–18 ELI Annual Meeting Baltimore, MD Boston, MA Feb. 3–5 New Orleans, LA, and New IT Managers Leadership Program Online Program July 14–18 April 30–May 2 Seattle, WA EDUCAUSE Connect Baltimore, MD Feb. 11–13 Breakthrough Models Portland, OR Incubator July 22–25 New IT Managers MAY Washington, DC Program Security Professionals Feb. 11–13 Conference Portland, OR May 6–8 SEPTEMBER St. Louis, MO, and Online Annual Conference Sept. 29–Oct. 2 MARCH Orlando, FL, and Online EDUCAUSE Connect JUNE March 17–19 Leading Change Institute Chicago, IL June 1–6 OCTOBER Washington, DC New IT Managers ELI Online Fall Focus Program Learning Technology Session March 17–19 Leadership Program Oct. 29–30 Chicago, IL June 23–27 Online Only Seattle, WA NERCOMP Annual Conference March 24–26 For a comprehensive list of upcoming events, including Providence, RI webinars, please visit educause.edu/Events. INDEX A Bishop, Mary Jean 86 Caskey, Paul 66 Blackwood, Raymond 90 Catalano, Darren 66 Abel, Rob 48, 102 Blot, Katie 49, 94 Cevetello, Joseph 105 Abele, Kate 79 Bodur, Niyazi 40 Chadwick, Scot 87 Abramson, Jenny 49 Bonamici, Andrew 95 Chamberlain, Keith 44 Adams, Brian 55 Borkowski, Ellen 65 Chamberlin, Dedra 84 Adams, Phill 94 Bos, Nynke 98 Chapman, Kenneth 60 Adams, Phillip 43 Boswell Jr., Sherwood Keith 42 Chapple, Michael J. 90 Adcock, David 52 Bottum, James R. 102 Cherel, Eric 55 Afshar, Vala 65 Bowen, Kyle 107 Chester, Timothy M. 44 Agerskov, Henrik 56 Bowers, John 80 Choulat, Tracey L. 61 Agnihotri, Lalitha 40 Bradley, James 101 Cini, Marie A. 66 Aguilar, Alberto 54, 92 Bramucci, Robert 93 Claffey Jr., George F. 87 Akridge, Peggy 54 Branjord, Kari 40 Clark, Elizabeth 38 Albert, Mark R. 52 Breon, Ginger 117 Clay, Matthew 121 Alberts, Randall 88 Britto, Marwin 56 Clineman, Dawn 121 Aliri, Jon 104 Bross, Theodore 121 Clougherty, Robert J. 41 Allen, Andrew 46, 98 Brossard, Paula 64 Coburn, Aaron 58 Allen, Georgia 107 Brouwer, Cees 85 Coghlan, Cathan 50 Allison, Debra Hust 37 Brown, Faith 65 Collery, David 80 Almes, Guy T. 120 Brown, Malcolm 42, 105 Collier, Amy 36 Ardalan, Shah 106 Brown, Sean 58 Collins, Sarah 53 Arroway, Pam 69, 88, 89, 100 Brown, Wayne 97 Connaway, Lynn Silipigni 59 Atkins, Dustin 56 Bukralia, Rajeev 78 Cosintino, Randi Reich 99 Attardi, Stefanie 48 Burfeind, Matthew S. 66, 79 Courville, Troy 98 Avdagic, Indir 80 Burgher, Karl E. 90 Craig, Emory 98 B Burkhart, Joseph 64 Crain, David 47 Burns, David 117 Crosno, Michael 49 Baker, Hilary J. 38 Burns, Kathleen 40 Cuevas, Jo-Ann 104 Barber, Dan 49 Burton, Clayton 97 Cummings, Jarret 37 Barker, Melanie 54 Bushway, Deb 98 Curbeam, Dionne N. 60, 118 Baron, Josh 41 Currier, Charles W. 81 Barrantes, Rita 94 C Barth, Dylan 56, 98 Caile, Chelsea 98 D Barton, Gayle 44 Calamari, Samantha 81 Dahlstrom, Eden 28, 43, 89, 107 Bauer, Sue 55 Calhoun, Terry 94 Daley, Devlin 119 Baumgartner, Brad 40 Calkins, Andy 62 Dalrymple, Scott 98 Bazile, Richard J. 81 Cambre, Aren 119 David, Shay 81 Bellina, Brendan 66 Caras, James 90 Davidoff, Michel 82 Benatan, Ethan 42 Carmody, Steven T. 84 Davies, Rhys 79 Berman, Mark I. 81 Carozzoni, Robert 38 de Haan, Wouter 85 Bernardes, Mauro Cesar 51 Carpenter, John H. 117 Dean-Kyncl, Rhonda 116 Beverage, Kate 86 Carr, Robert 46 Dell, Laura 93 Bichsel, Jacqueline 28, 89, 92, 118 Carruthers, Patsy 54 Dempsey, James X. 119 Birk, Samantha 48 Caruso, Judy 120 Denna, Eric L. 79

156 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT INDEX

Denune, John M. 86 Ford, Constance Leimomi 120 Gregory, Sadie R. 118 Devine, Sean 93 Fowler, Jim 107 Griffith, Michael 118 Diaz, Veronica 42, 89 Franklin, Stephen D. 106 Grinell, Stuart 53 diFilipo, Stephen 43, 61, 108 Frederick, Christopher 90 Grochow, Jerrold M. 44, 92 Diggs, D. Teddy 49, 100 Freed, Jennifer 102 Guardia, Adrian 93 Dodd, David W. 46 Freedman, Paul 102 Gunderson, Jon 52 Doddanna, Prasad 118 Freedman, Roger A. 93 Gupta, Anoop 57 Dodds, Thomas 79 Fritz, John 121 Gustafson, Terri 56 Donaldson, Jonan 55 Futhey, Tracy 43, 49 Dowdall-Sandford, Karen 61 H Duesterhoeft, Diane M. 87 G Habay, Tiffany 54 Dugas, Thomas 61 Gale, Tracy 52 Hackbarth, Greg 57 Dugdale, Shirley 105 Ganus, Dale 101 Halasek, Evonne Kay 40 Dukehart, Laurel 49 Garn, Greg 57 Halbherr, Tobias 121 Dziuban, Charles D. 55, 107 Garrick, Max 51 Hancock, Mara 102 Gates, Kathryn F. 99 Hanley, Gerard L. 60, 94, 102 E Gazi, Yakut 98 Hanset, Philippe 82 Eaton, Judith S. 96, 100 Georgieva, Maya 46, 98 Hardison, David 86 El-Bayoumi, Janice 51 German, Dana 58 Harmon, Joshua 50 Elizondo, Adriana 54 Gibby, Todd 49 Hartman, Joel L. 119 Escalante, David 46 Giessel, Kurt 107 Harvey, Eugene J. 50, 117 Escandon, Ricardo 54 Gilbertson, Seth 65 Harwood, John T. 102 Evans, Cameron 84 Gillespie, Robert G. 58 Hatch, Joy 58 Evans, Edward J. 51 Ginzberg, Ruth 52 Hays, Nancy 49, 100 Evans, Eric 99 Giwa, Tunde 119 Heaton, Duke 66 Evans, Julie 66 Gnatt, Brian 97 Heffernan, Neil T. 98 Evans, Thomas 40, 56, 107 Goad, Lloyd 42 Henderson, Mark 38 Everhart, Deborah 104 Golden, Cynthia 59, 79 Henderson, Ray 120 Gonick, Lev S. 38 Henry, Carol A. 42 F Goodenow, Andrew J. 87 Hermes, John D. 96 Fairtlough, Jonathan 59 Goodmanson, Tom 50 Hesler, Kevin 53 Farmer, Jacob 57 Goodyear, Marilu 44 Higdon-Topaz, Jude 121 Fary, Michael 87, 120 Gordon, Carin 80 Hillegas, Curtis W. 120 Fassbach, Scott 49 Graetz, Ken 118 Hilton, Linda 42 Feldman, Faina 50 Graf, Andrew 46 Hitchcock, Todd 40 Ferguson, Aaron 86 Graham, Joseph 51 Hoffman, Bryan 117 Fernandes, Kathy 64 Grajek, Susan 36, 64, 79, 86, 88, 89, Hoffswell, Pete 105 101, 106 Fierro, Angelica Santana 54, 92 Hogue, Bill 85 Grama, Joanna 89 Fineman, Benjamin J. 53 Holeton, Richard 94, 105 Grant, Jerome 47 Finn, Louise 58, 117 Holmevik, Jan R. 56 Gray, Gayleen 81 Fishel, Alan G. 44 Hood, Erin M. 59 Grebing, Robin 98 Fleagle, Steve 79 Hopkins, Drew W. 57 Greco, Joseph F. 54 Fleming, Raymond 56 Hosler, George 119 Green, Kenneth C. 58, 79 Flynn, Gerard 51 Howard, Ayanna 118 Greenfield, Joseph 59 Foo, Jane 54 Hubbs, Cathy 46

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 157 INDEX

Hunt, Barbara 61 Knox, Margaret H. 30 Lynch, Clifford 96 Hunt, Bradford J. 117 Kolowich, Steve 97 Lynch, Nancy K. 44 Hurst, Frederick M. 40, 104 Komar, Judy 80 Komarny, Philip 65 M I Komins, Arin 79 Maas, Bruce 30, 86 Ingle, Ken 99 Koonjul, Gursimran S. 54 Mabry, James 43 Ito, Mimi 37, 42 Koralesky, Barron 92 MacMullen, Lori E. 108 Koranda, Scott 93 Macuszonok, Chad 53 J Kraus, Greg 69, 122 Maghsoodnia, Mehdi 104 Kruiderink, Nynke 98 Malcolm, Laura 66 Jacinto, Christine 104 Kruse, Benjamin 96 Manickavinayaham, Hemalatha 52 Jackson, Jennifer 106 Kubit, Michael 51 Marghitu, Daniela 118 Jackson, John 51 Kuhns, Kathy 53 Marler, Megan 94 Jaschik, Scott 93 Kunka, Thomas S. 108 Martin, C. Dianne 43 Jeffreys, Paul 59 Kutty, Manoj 99 Martin, Edward A. 43 Jimenez, Marissa A. 54 Masson, Patrick 105 Johnson, Gordon 57 L Mathews, Michael L. 106 Johnson, Lynn 82 Lal, Kieran 64 McAliney, Peter 61 Johnstone, Sally M. 80 Lanclos, Donna M. 53, 59 McBride, Mark 80, 117 Jonas, Jarl 94 Lang, Leah 69, 79, 88, 89, 100 McCartney, William Gerry 97 Jones, Guy 86 Larcara, Marie 81 McDaniel, Jeff 49 Jones, Jason 97 Larsen, Jeff 120 McDonald, Robert H. 65 Jones, Mark D. 49 LeBlanc, Jeffery A. 48 McDonnell, Kim 50 Joosten, Tanya 36, 82, 98 LeBlanc, Paul J. 122 McDowell, Jeff 49 Junco, Reynol 93 Lee, Bill 107 McFarlane, Roe 48 K Lee, Franny 41 McGale, John 106 Lee, Young S. 54, 56 McGeary, Timothy 84 Katsouros, Mark 99 Leese, Danita 61 McGonigal, Jane 89 Katz, Alan 122 Leger-Hornby, Tracey 105 McGuire, David 94 Kavanagh, James 52 Lenore-Jenkins, Shani 96 McInerney, Alex 56 Kearsley, Chad 117 Lewis, Dawn 66 McIntosh, Keith W. 59 Keating, Andrew 52, 119 Libarkin, Julie 55 McLeod, Steve 106 Keenan, Colleen 58 Lippincott, Joan K. 96 McMartin, Flora 55 Kellen, Vince 86 Lipson, Kay Louise 55 McQuigge, Amy 46 Kelly, Kirk 57, 102 Little, Julie 49 Mendez, Ericka 79 Kelton, AJ 48, 99 Little, Russell 49 Menicucci, Dan 53, 101 Kenyon, Melaine C. 117 Livingston, Jane 65 Meranda, Seth 79 Kevan, Jonathan Mark 48 Lomas, Cyprien P. 99 Merker, Lance 79 Keyek-Franssen, Deborah 48 Long, Jason 97 Metros, Susan E. 30 Kick, Pamela 101 Long, Phillip D. 94 Metzger, Amy 120 Kim, Alexandra H. 97 Lopez, Jorge 62, 69 Michaels, Jennifer 40 Kimpton, Michele 84 Lowden, Robert J. 57 Mildenhall, Joe 99 Kirner, Scott 58 Lukoff, Brian 40 Miller, Fredrick 97 Knosp, Boyd 42 Luljak, Wendy 52, 64 Miller, Michael D. 88 Knott, Jessica 81 Lundberg, Erik 38 Miller, Tyce 80

158 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT INDEX

Millichap, Nancy 38, 62, 89 Parlett-Sweeney, Mary 42 Roberts, Alan 43 Milnes, John 92 Patterson, Laura 79, 102 Roberts, Andrew 97 Minenko, Anne 81 Payne, Bryson R. 106 Roberts, Karin I. 119 Miragliotta, Joseph C. 81 Pearson, Shanna 54 Robinson, Alison 119 Mitrano, Tracy 118 Pedrick, Laura 56 Robinson, Ken 36 Miuccio, Frank 64 Pepper, Deborah 79 Rocchio, Rosemary A. 87 Mondelli, Victoria 121 Pescinski, Robert 117 Rodrigo, Rochelle 54 Moore, Bruce W. 85 Petersen, Rodney J. 36 Rogers, Vicki 54 Morales, Jason 90 Peterson, Ryan 85 Roode, Dana F. 106 Moreau, Joseph A. 94 Petrillo, Tracy 49 Rose, Nadya 52 Morelli, Theresa 50, 101 Petro, Andrew 66 Rosenberg, Jeremy 53 Morgan, Glenda 55, 107 Petronka, Tamara 86, 117 Rowe, Theresa 58, 90, 96 Morrey, Martin 96 Phelps, James 94, 105 Rowland, Cyndi 92 Morrill, Joshua 55 Phillips, Amelia 107 Ryder, Josh 50 Morse, Bobby Jo 79 Phillips, Jon 47, 57 Morvant, Mark 57 Pickett, Richard 120 S Moskal, Patsy D. 55, 68 Piegza, Larry 49 Salute, Chris 121 Mullen, John 37 Pilawski, Beth 80 Samson, Perry J. 56, 98 Murphy, Ellen Marie 68 Pisney, Liz 48 Samuelson, Pam 116, 119 Murray, Abe 61 Pistilli, Matthew D. 80 Sandore, Beth 65 Pitt, Sharon P. 88 Sankey, Josh 106 N Polley, David Edward 61 Sanvido, Sandra 49, 102 Newman, Adam 98 Pongratz, Hans 61 Schaefer, Beth 48, 58 Ngo, Maggie 53 Poureetezadi, Sasan 43 Schlather, Greg 49 Nicholls, Dawn 107 Price, Bob 53 Schneider, Bruce 53 Nichols, Brian T. 48 Pritz Jr., Stephen J. 118 Schneider, Bryan 121 Nickolaisen, Niel 102 Schneider, Daniel R. 121 Nikkel, Terry 52 Q Schopieray, Scott 55 Quazzo, Deborah 38 Schottenfeld, Matthew 54, 56 O Schroeder, Sarah 93 O’Bryan, Cathy 87, 120 R Schuff, David 106 O’Keefe, John 119 Raible, John 93 Schumacher, Dan 51 Olsson, Anna M. 55 Rajan, Rahim S. 98 Schwartz, Celeste M. 37 Oshrin, Benjamin 93 Ramaian, Dhinakaran Thamanan 52 Selbe, James E. 102 Ott, Alexander 40 Ratliff, Greg 37, 49 Selfe, Cynthia L. 40 Overby, Jason 54 Reddy, Diane M. 56 Sexton, Jill 84 Reinhard, Sheryl 85 Shaver, Tom 53 P Reinitz, Betsy Tippens 99 Sheehan, Vincent 42, 95 Paige, Brian 105 Restauri, Sherri 55 Sherri Parker 65 Pan, Shouan 43 Reynolds, Nikki E. 65, 95 Shore, Elliott 44 Panfil, Janene 49 Rhodes, Kay 40, 95 Shull, Christopher E. 88 Parker, Kyle 87 Ribbeck, Barry R. 50 Shulman, David 104 Parker, Matt 55 Riley, Matt 102 Sibenaller, Jim 51 Parker, Sherri 65 Ringle, Martin 58 Sichman, Jaime Simao 51 Parkins, Brad 99 Ritter, Shannon 82 Singh, Paul 37

OCTOBER 15–18, 2013 | ANAHEIM, CALIFORNIA | #EDU13 159 INDEX

Smallen, David L. 58 Trappler, Thomas 44 White, John 49 Smarzik, Linda 80 Travers, Nan L. 46 White, Kimberly 52 Smith, Eileen 48 Traxler, Sue 44 White, Tim 104 Soffer, Jason 90 Tressler, Cory 56 Whiting, Jonathan 46, 92 Solomon, Karen 104 Trigsted, Kirk 40 Whitmer, John 64 Sorensen, Eddie 66 Trinkle, Dennis A. 53 Wightman, Sandra 51 Spanel, Dave 120 Trubitt, Lisa V. 68 Williamson, Rebecca Kessler 81 Sparrow, Jennifer 92 Twetten, Jim 94 Williams, Troy 90 Specter, Robert M. 82 Willis III, James E. 80 Spicer, Donald 68, 86, 117 U Wilson, Warren J. 42, 92 Spicer, Jacqui 43 Udas, Ken 105 Windelspecht, Michael 99 Squires, Robert 102 Unsworth, John 65 Wishon, Gordon D. 37 Stack, David 68 Woo, Melissa 102 Stahler, Sheri 81 V Woodbury, Ammy 104 Steijaert, Andres 85 van den Blink, Clare 86, 94 Woodman, Britain 53 Stele, Jason 53 Van Rooij, Shahron Williams 59 Woods, Andrew 84 Stephens, Lisa A. 94 Varum, Carlos 79 Woodward, Wendy 87, 99 Stern, Nadine 59, 81 Vaughan, Joseph 44, 99 Woosley, Sherry A. 90 Stockwell, Mel 64 Veletsianos, George 36 Wooten, Bryan 66 Stoll, Carolyn J. 121 Vieira, Stephen A. 58, 66 Workman, Sue B. 120 Storch, Joseph 65 Vieyra, Marcos 59 Wotherspoon, Doug 102 Straight, Jason 59 Vogel, Valerie M. 36 Wrobleski, Wiliam 38 Strassman, Mark 86 Voss, Brian D. 37, 82 Wrye, Timothy 107 Stubbs, Chris 99 Voss, Dana C. 86 Stuenkel, MaryBeth 105 Y Suess, John J. 90, 96, 102 W Yang, Catherine 49, 100 Sugar, Amy 55, 93 Wada, Kent 38 Yanosky, Ron 89 Svehla, Corrie J. 120 Waggener, Shelton 86, 92 Yao, Min 120 Swartz, Alex 49 Wagner, Ellen 104 Yarbrough, Richard Clay 118 Swartz, David 38 Wagner, Robert 94 Yaskin, David 49 Sweeney, David S. 48 Waldron, David 65 Yates, Bry-Ann 50 Yerk-Zwickl, Sherri 58 T Walker, David H. 66 Walker, J. D. 107 Young, Joanna 65 Thackaberry, Alexandera 40 Walsh, Timothy 82 Young, Richard 37 Thatcher, Rene 65 Wandschneider, Bo 102 Ypma-Wong, Mary Frances 48 Thomas, Chuck 86 Wang, Su 51 Z Thomas, Stephen R. 55 Watkins, Jameson 61 Thomes, Norbert 118 Weber, Keith A. 104 Zabriskie, Catherine 119 Thompson, Melinda L. 87 Weber, Tracy 58 Zazueta, Fedro 52 Thompson, Terrill 102 Weeks, Stephanie 104 Zentz, Marlene 102 Thompson, Tiffany 60 Welch, Donald J. 44 Zettler, Chuck 51 Thompson Jr., William G. 119 West, Susan 65 Thornburgh, Charles 49 Wetherill, Jeffrey 65 Tilley, Neal 85 Wetzel, Karen 88 Tracy, Rhonda 87 Wheeler, Bradley 43, 49, 78, 82, 97

160 EDUCAUSE ANNUAL CONFERENCE | The Best Thinking in Higher Education IT Their window to the world, opened wider.

AT&T is enabling a campus where learning is more mobile, engaging, efficient, and life-enriching than ever before. By developing custom mobile applications that drive student achievement and improve professor effectiveness and delivering scalable bandwidth and cloud-based solutions that optimize institutions’ voice & data networking infrastructure, we’re creating a world of boundless possibilities. Students and educators can take learning to new heights — virtually anywhere, and on virtually any device.

To learn about all our solutions for higher education, visit us in booth #1430.

And join us for our presentation: Adoption & Evolution of Custom Mobile Apps on Campus Thursday, 10/17/13, 2:40–3:30 p.m. Room 204C

JOB# / P31563-B2 PROD MGR / Cheryl Sparks PUB / Educause Prepared by CLIENT / AT&T/Ethernet TRAFFIC / Stephanie Browne TITLE DIG ART / “Window to the World/12th Grade” / Evan Willnow © 2013. All rights reserved. MEDIA / Magazine, 4C/Bleed ART DIR / Peter Rodick 314.436.9960 SIZE / 8.5" x 10.875" trim WRITER / J Chambers 8" x 10.375" live ACCT MGR / Katie Chadek URL / att.com/k12bandwidth 8.75" x 11.125" bleed PREPARED / August 27, 2013 INKS / ■ Cyan ■ Magenta ■ Yellow ■ Black FILE / JOBS:AT&T:2013:P31563 - ATT Ethernet Print Digital:Mechanicals:B - Window to the World / 12th Grade:P31563-B2 WindowToTheWorld 8.5x10.875.indd Are You Ready?

The new workforce is highly social, mobile and accustomed to an on-demand, technology-driven lifestyle. Do you have the technology tools to empower your faculty, staff and students to work anywhere, on any device?

Find out more at necam.com/highered