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Here Are a Few Tips to Help You Get the Most out of the Manual ATTRACTION SITES i Manual Ua saunia faapitoa lenei Taiala mo i latou e iai mataaga mo maimoaga a malo mai fafo i soo se afioaga o Samoa. O le sini o lenei Taiala ina ia fesoasoani ia te oe i aso taitasi e ala i ni manatu e faaleleia ai le: • vaaia lelei o au malo, • faaleleia atili o outou mataaga, • ausia o se tulaga manuia o lau pisinisi. Ä make a success of your business your of success a make Ä improve the site, its facilities and the environment, and environment, the and facilities its site, the improve Ä look after your visitors, your after look It aims to assist in the day to day running of sites and provide ideas on how to: how on ideas provide and sites of running day to day the in assist to aims It This manual is written especially for the Attraction Site Managers in Samoa. in Managers Site Attraction the for especially written is manual This TAIALA MO MATAAGA MO TAIALA i ATTRACTION SITES ii Manual O lenei Taiala ua saunia mo i latou e iai Faapuupuuga O Upu ma a latou Uiga mataaga i totonu o le atunuu. EU European Union Saunia ma lomia e le NZAP New Zealand Aid Programme Pulega o le Ofisa o Tagata Tafafao SAT$ Samoan Tala Maimoa Pusa Fale Meli 2272 SBEC Small Business Enterprise Centre Apia, Samoa SPREP Secretariat of the Pacific Regional Environment Programme Novema 6, 2014 TRC Tourism Resource Consultants UNDP United Nations Development Lagolagoina ma Faatupeina e le Programme Malo o Niu Sila Polokalame mo le Atinae o le Pulega o VAGST Value Added Goods & Services Tax le Ofisa o Tagata Tafafao Maimoa A fia maua se kopi o lenei lomiga ona faafesootai mai lea o le Ofisa o le Pulega o Tagata Tafafao Maimoa Fale o le Malo Fiame Mataafa Faumuina Mulinuu II, Apia, Samoa E mafai ona toe lolomi ma faaaoga faamatalaga mai lenei lomiga ae ia Appleton Catherine faailoa aloaia le lomiga. copyright: Illustrations O ata na saunia ma o mea totino a given. is acknowledgement reproduced provided that appropriate appropriate that provided reproduced Catherine Appleton. be can publication this from Material Beach Road, Apia Road, Beach PO Box 2272 Box PO Tax The Samoa Tourism Authority Authority Tourism Samoa The Services & Goods Added Value VAGST contact: To obtain your copy of this publication publication this of copy your obtain To Programme UNDP United Nations Development Development Nations United November 6, 2014 6, November TRC Tourism Resource Consultants Resource Tourism Apia, Samoa Apia, Environment Programme Environment PO Box 2272 2272 Box PO SPREP Secretariat of the Pacific Regional Regional Pacific the of Secretariat The Samoa Tourism Authority Authority Tourism Samoa The Centre Reproduced & Republished by Republished & Reproduced SBEC Enterprise Business Small European Union European EU Attraction Site in Samoa. in Site Attraction This Manual has been produced for for produced been has Manual This Abbreviations and terms and Abbreviations TAIALA MO MATAAGA MO TAIALA ii ATTRACTION SITES iii Manual MATAUPU iv. Upu tomua 1. O le atia'e o tagata maimoa mai fafo 38. List of attraction sites attraction of List Appendix 2 Appendix Tulaga lelei mo mata'aga 3. 37. List of useful contacts useful of List 1 Appendix Appendices Vaega Muamua O le tausiga o tagata maimoa 4 5. Aisea e afea ai lou mataaga ? Closing note Closing 36. 6. O a manaoga o au malo? Support organizations Support 34. 7. la e malamalama i uiga o tagata tafafao Business planning Business 32. 8. O le faafeiloaia o malo Training your staff your Training 31. 9. O le tuuina atu o faamatalaga e faatatau i lou mataaga New ideas for extra income extra for ideas New 28. Setting the price right price the Setting 26. Vaega Lona Lua O le vaaia lelei o lou mataaga 11 Running your Business 24 Business your Running Part three Part 12. O mea e tatau ona iai i mataaga 15. O isi mea e tatau ona fai Visitors’ safety Visitors’ 22. 17. O le faamatagofieina o lou mataaga Environmental management Environmental 19. 20. O le saogalemu o au malo Site beautification Site 18. Additional facilities Additional 15. Vaega Lona Tolu O le faatinoina o lau pisinisi 22 Basic facilities Basic 12. 24. O le faiga sa’o o tau Managing your site & environment 11 environment & site your Managing Part two Part 25. Nisi galuega e maua ai seleni 29. Fuafuaga faapisinisi Providing information about your site your about information Providing 9. 30. Faalapotopotoga e maua ai se fesoasoani Meeting and greeting and Meeting 8. 33. Upu faaiu Understanding your visitors’ behaviour visitors’ your Understanding 7. What are your visitors’ needs? visitors’ your are What 6. Faamatalaga Faaopoopo Why have they come to your attraction? your to come they have Why 5. 34. Faamatalaga faaopoopo 1 Looking after your visitors 4 visitors your after Looking Part one Part Mo fuafuaga mo le mauaina o fesoasoni 35. Faamatalaga faaopoopo 2 Introduction 1 Introduction Lisi o mataaga About the manual the About v. Foreword iv. CONTENTS TAIALA MO MATAAGA MO TAIALA iii ATTRACTION SITES iv Manual UPU TOMUA O le sini o lenei Taiala o le fesoasoani lea ia te oe i nisi manatu fou e saga faaleleia ai au auaunaga mo tagata maimoa. O le faaaogaina o lenei Taiala Ua fuafuaina lenei Taiala ina ia faigofie ona faaaoga ma malamalama ai tagata. Ua le gata ina tele ata ae ua faapena foi ona faaaoga faasino ala faapitoa e vave ai ona e maua itu taua. O nisi nei o mea e ao ina tausisi iai i le faaaogaina o le Taiala.  Faasolo faitau mataupu taitasi  Talanoa ma lou aiga i nei mataupu  Maitau se mataupu e te le malamalama ai ona fesili lea i le Ofisa o le Pulega o Tagata Tafafao Maimoa mo se tali  E iai nisi faamatalaga e le talafeagai mo lou mataaga. Faailoga mataupu e fetaui lelei mo oe. O se faamatalaga i lenei Taiala site. particular your to relevant most is which information the mark O mataupu o loo talanoaina i lenei Taiala ua filifili mai ia outou talosaga e pei ona and through go to need you so applicable be will mentioned points the all talanoaina i aoaoga e lua sa faia i lenei tausaga. not that find will You guide. general a only is Manual this that Remember E le mafai i lenei lomiga ona aofia uma ai mataupu e tatau ona talanoaina i le Samoa Tourism Authority. Tourism Samoa vaaia o mataaga ae ua na o se faasino ala i vaega e tatau ona iai muamua faatasi ai ma nisi auala e maua mai ai se fesoasoani. more about so you could ask about it next time you visit the the visit you time next it about ask could you so about more Make a note of anything you don’t understand or need to know know to need or understand don’t you anything of note a Make V • O le Vaega Muamua e te maua mai ai ni auala ma vaega e tatau ona e malamalama ai i au malo, ma o latou mana’oga. site. • O le Vaega Lona Lua o lo’o fa’asino atu ai ni auala lelei e pulea ma vaai V Go through them with your family and others who help at your your at help who others and family your with them through Go ai lou mataaga, o le faamatagofieina ma auala e malu puipuia ai au malo • O le Vaega Lona Tolu o loo iai ni fautuaga mo oe ina ia avea ai lou time. a at one topics mataaga ma pisinisi lelei. Don’t try and read the whole Manual in one go, read through the the through read go, one in Manual whole the read and try Don’t V illustrations. Here are a few tips to help you get the most out of the Manual. the of out most the get you help to tips few a are Here illustrations. text, you will find handy pointers, check-lists, and lots of new ideas and and ideas new of lots and check-lists, pointers, handy find will you text, FAAAOGA NEI AVANOA... e overwhelming of Instead friendly. user be to designed is Manual This te mafaufau ai pe faapefea Manual this use to How ona faatino nei tulaga i lou mataaga. environment and make a success of your business. your of success a make and environment ideas on how to look after your visitors, improve your site facilities & & facilities site your improve visitors, your after look to how on ideas This Manual aims to assist in the day to day running of sites and provide provide and sites of running day to day the in assist to aims Manual This FOREWORD TAIALA MO MATAAGA MO TAIALA iv ATTRACTION SITES v Manual ABOUT THE MANUAL The topics covered in this Manual are based on the requests you made at the two attraction workshops, as well as the comments and ideas given to us by some of the tour operators and tourists who visit your sites. It is meant as an introduction to Attraction Site Management, and provides you with the basic information you need to make a success of your site. Remember that in one volume it is not possible for us to cover all aspects of managing your site, but we have made a start and in many cases pointed you in the direction of further help. FAASAO ALA SAVALI SAVALI ALA VAOMATUA MA VAEGA VAEGA MA VAOMATUA Part one is designed to help you understand your visitors and their needs so that you can look after them whilst they are at your site.
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