REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2020 NORWICH CATHEDRAL

THE CORPORATE BODY OF THE CATHEDRAL CHURCH OF THE HOLY AND UNDIVIDED TRINITY OF NORWICH

Governed by a Constitution and Statutes dated 16 November 2001 (with amendments 24 January 2014) made under the Cathedrals Measure 1999.

LEGAL AND ADMINISTRATIVE INFORMATION

CHAPTER

The Very Revd Dr - Dean The Revd Canon Dr Peter Doll - Canon Librarian, Vice Dean and Canon Custos The Revd Canon Andrew Bryant - Canon for Mission and Pastoral Care The Revd Canon Aidan Platten - Canon Precentor The Reverend Canon Keith James – Canon Treasurer Lay Canon Mary Rudd Lay Canon William Armstrong Lay Canon Lucy Heywood The Venerable

CHAPTER STEWARD

Mr Neil Parsons The Chapter Office 65 The Close Norwich NR1 4DH

SURVEYOR TO THE FABRIC

Mr Henry Freeland

ARCHAEOLOGIST

Dr Roland Harris

MASTER OF THE MUSIC

Mr Ashley Grote

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FINANCE COMMITTEE

The Very Revd Dr Jane Hedges - Dean (Chairman) The Revd Canon Andrew Bryant - Canon for Mission and Pastoral Care The Revd Canon Dr Peter Doll - Canon Librarian, Vice Dean and Canon Custos The Revd Canon Aidan Platten - Canon Precentor Lay Canon Mary Rudd Mr Neil Parsons - Chapter Steward Mr Tobias Wilson (to 31 December 2019) Mr Luke Stone (to 6 June 2020) Mr Chris Yeates Mrs Christina Sadler (from 6 July 2020)

THE FABRIC ADVISORY COMMITTEE

Dr Julian Litten - Chairman The Right Reverend Graeme Knowles Mr John Maine Ms Man-Yee Liu Ms Nicola Johnson Mr Neil Birdsall Mr Stephen Heywood The Reverend Canon Dr Nicholas Thistlethwaite

AUDITORS ARCHITECTS MANAGING AGENTS

MA Partners Audit LLP Freeland, Rees, Roberts Savills Statutory Auditors 25 City Road Lawrence House 7 The Close Cambridge 5 St Andrew's Hill Norwich CB1 1BD Norwich NR1 4DJ NR2 1AD

BANKERS SOLICITORS STOCKBROKERS

Barclays Bank Plc Howes Percival LLP Barratt & Cooke 5/7 Red Lion Street Flint Buildings 5 Opie Street Norwich 1 Bedding Lane Norwich NR1 3QH Norwich NR1 3DW NR3 1RG

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ANNUAL REPORT OF THE CHAPTER

FOR THE YEAR ENDED 31 MARCH 2020

The Chapter submits its annual report and the audited accounts for the year ended 31 March 2020.

Aims and Objectives Our guiding Benedictine principles of worship, learning and hospitality inform all that we do:

Norwich Cathedral is a Christian presence at the heart of Norfolk

A place where all are welcome A place to share learning A place to grow in holiness

Structure, Governance and Management

Structure Governance of the Cathedral continues under the direction of the Chapter, comprising the Dean (who takes the Chair), four residentiary members of the Chapter, one Honorary Canon, and three Lay Canons. The senior residentiary clergy team work with the Dean; a Canon each being responsible for one area of the Cathedral’s founding Benedictine principles of Worship, Education and Hospitality.

The Cathedrals Measure 1999 requires that it shall be the duty of the Chapter to direct and oversee the administration of the affairs of the Cathedral and, in particular, to:

• Order the worship and promote the mission of the Cathedral • Formulate, after consultation with the Bishop, proposals in connection with the general direction and mission of the Cathedral and submit to the Council for its advice • Prepare an annual budget for the Cathedral • Submit to the Council the Annual Report and Audited Accounts prepared by the Chapter and such other reports as may be requested by the Council on any matter concerning the Cathedral • Submit to the College of Canons the Annual Report and Audited Accounts prepared as aforesaid • Keep under review the Constitution and Statutes of the Cathedral and submit any proposals for their revision to the Council • Manage all property vested in the Cathedral and the income accruing from it and, in particular, ensure that necessary repairs and maintenance in respect of the Cathedral and its contents and other buildings and monuments are carried out, and • Perform other such functions as may be prescribed.

The Chapter is also responsible, under the requirements laid down by the Church Commissioners under the powers given them by Section 27 of the Cathedrals Measure 1999, for:

• Preparing and publishing an Annual Report and Audited Accounts which give a true and fair view of the financial activities for each financial year and of the assets, liabilities and funds at the end of each financial year of the Cathedral and its connected entities • Stating that they have complied in all material respects with the guidelines on the subject prepared by the Cathedrals Administration and Finance Association, or describing which recommendations have not been complied with and giving reasons for the non-compliance • Selecting suitable accounting policies and then applying them consistently • Making judgements and estimates that are reasonable and prudent • Keeping proper accounting records from which the financial position of the Cathedral can be ascertained with reasonable accuracy at any time • Safeguarding the assets of the Cathedral and taking reasonable steps for the prevention and detection of fraud and other irregularities.

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ANNUAL REPORT OF THE CHAPTER

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The Relationship between the Cathedral and the Diocese The Cathedral is the Bishop's Church and the principal base for his mission and ministry. Every day, throughout the year, prayers are offered in the Cathedral for each Parish in the Diocese, its clergy, office holders and parishioners. The Cathedral provides the venue and musical support for a number of Diocesan services, such as ordinations, licensing ceremonies and confirmations as well as other major events. The Dean is a member of the Bishop's Staff, where the Cathedral is a regular standing agenda item. Links between the Cathedral and Diocese are also strengthened by Lay Canon Richard Butler, Diocesan Secretary, and Mr Bill Husselby, Chairman of the Diocesan Board of Finance, being members of the Cathedral Council. The Venerable Ian Bentley, is a member of Chapter representing the College of Canons.

The Dean and the Bishop meet monthly so that there is an ongoing dialogue between the Cathedral and the Diocese. The Bishop also meets informally with the Chapter two or three times each year, which provides a useful reference point and good point of communication.

On Saturday 9 November 2019, the Right Revd was enthroned as the 72nd . This magnificent service was attended by a congregation of over 1500 people from across the Diocese and from the Diocese of Worcester where Bishop Graham had been the Suffragon Bishop of Dudley.

The Revd Canon Keith James serves as Canon Treasurer (0.2 FTE) and Continuing Ministerial Development Officer (0.8 FTE). This joint appointment is another tangible way of co-operative working. The Chapter also offer a studio flat in Blickling Court for Curates on Placement at the Cathedral and for Diocesan Clergy to spend time at the Cathedral and to join in the daily pattern of worship.

Members of Chapter seek to be a resource to the Diocese and during the past year have assisted both deaneries and parishes by helping lead Lent courses, giving talks, offering training, and running quiet days both out in the Diocese and in the Cathedral, as well as being involved with the work streams of the Diocesan Mission Strategy. Individual clergy also consult members of Chapter for advice and guidance both in the development of their own vocations or on particular aspects of their ministries. This is in addition to preaching engagements and assistance with cover for parishes in vacancy.

The Cathedral Library and work of the Norwich Centre for Christian Learning (NCCL) offers courses exploring aspects of faith including biblical studies, spirituality, church history and doctrine. The Library is available for all who wish to use it.

The Chapter has responsibility for insuring and maintaining the Chancels of twenty-five Parish Churches within the Diocese and one in the . Some are held in conjunction with the PCC, resulting in a full-time equivalent responsibility of 19.33. Chapter has always taken this responsibility seriously, reviewing Quinquennial Inspection reports and accruing a Chancel Repair Liability Fund to undertake necessary repairs. Whilst legal responsibility for this still remains with the Chapter, from 1st January 2019 the Church Commissioners agreed to fund this work in full. Some of these parishes are linked to patronage rights involving the Dean and Chapter. The Dean and Chapter take an active interest in their patronage responsibilities and a member of Chapter is always involved with the interview process and attends the Licensing and Induction Service of the appointed priest.

The Bishop of Norwich as Visitor to the All Hallows Community in the Diocese, invited the Canon for Mission and Pastoral Care to explore a way forward with the Community. In August 2018, the Community took the decision to be a dispersed order. During the course of the last year, the Canon for Mission and Pastoral Care has been active in deciding the future of the Community’s buildings. A Dragon’s-Den-style event to find a new occupier for the former buildings was held and in September 2019, the Community was delighted to announce that the convent would become the home of a new religious community, retreat centre and prayer space for young people.

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Governance and Management The Chapter meets monthly and at each meeting it receives a report from a Head of Department on their particular area of responsibility. The Chapter holds a monthly meeting with the Cathedral Architect. The Finance and Property Committees meet on at least nine occasions each year with the Dean as chair of both committees. The Chapter oversees its financial management, as mentioned above, with advice from the Finance Committee which, together with the auditors, provides scrutiny of routine financial administration and longer-term resourcing.

New Chapter members (other than those appointed by virtue of their roles) are appointed by the Bishop after consultation with the Dean and the Chairman of the Cathedral Council, and in accordance with the Constitution and Statutes. The Chapter also play a role in this, undertaking a skills audit to ensure that there is suitable representation to meet the ongoing needs of the Cathedral and with reference to the aims and objectives contained with the Strategic Plan.

The Chapter Steward is responsible for the induction process for new Chapter members. This includes meetings with other members of Chapter, senior members of staff, an introduction to the Cathedrals Measure and the Care of Cathedrals Measure, the Constitution and Statutes, staff and organisational structures, the Cathedral's Annual Budget, the Cathedral's Strategic Plan, Safeguarding and a tour of the Cathedral and Close. New Chapter members are also encouraged to attend one of the Association of English Cathedrals courses for new Chapter members.

The Chapter remain most grateful to members of the Property Committee, which advises on the Property Endowment. The Property Committee meets monthly with three external advisors with specialist skills in Property Management and the residential and commercial markets. This is in accordance with the Cathedral’s Constitution and Statutes and in effect acts as Chapter’s Investment Committee. During the course of the year, the Committee has been heavily involved with the full implementation of the Tenants Fees Act 2019 and the monitoring of the requirement for Energy Performance Certificates for all residential properties.

In addition to its regular monthly meeting, the Chapter has an annual residential. In January 2020, this was held in Winchester over three days. The Chapter were able to meet with the Dean and Vice Dean of Winchester Cathedral, and view Winchester Cathedral’s new exhibition, Kings and Scribes: The Birth of a Nation, in their exciting new facilities in the North Transept and Galleries. The annual residential also afforded Chapter time to review in detail and update the Strategic Plan, the Financial Considerations Paper 2020 – 2035, the Budget for 2020/21, the draft Safeguarding Action Plan following the audit by SCIE in October 2019, and a paper on Green/ECO issues and how the Cathedral might respond. Chapter were delighted that the Revd Canon Roly Riem, Vice Dean of Winchester Cathedral, opened the Residential with a Theological Reflection which was very thought provoking and set the scene and tone for the Residential.

During the course of the year, there has been further debate on the Cathedrals Working Group Report and how this will translate into a new Cathedrals Measure. There has been further consultation with Cathedrals at all levels and this has now led to a draft Cathedrals Measure. This was debated in detail at the November 2019 General Synod and was envisaged to have been passed by Synod in July 2020. However, due to the current COVID-19 pandemic, this has been put back to the November 2020 General Synod. Consultations between the Church Commissioners and the Charity Commission have continued and it is expected that Cathedrals will register with the Charity Commission in due course. This will provide the benefit of giving Cathedrals a Registered Charity Number.

During the course of the year, and as part of the review of the Strategic Plan and budget planning process, Chapter debated the Living Wage. Chapter pays a minimum wage over that of the National Living Wage and continues to work towards its aspiration of paying the levels set by the Living Wage Foundation. Sadly, the COVID-19 pandemic has resulted in Chapter having to take prudent financial savings and therefore Chapter has not awarded a pay award to any of its staff for the financial year 2020/21. Chapter still aspires to pay the Living Wage and this will be further reviewed.

Chapter continues to review all of its policies on a rolling programme.

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In November 2019, Lord MacGregor retired as High Steward of Norwich Cathedral. John had served as High Steward faithfully and with great distinction since 2007. As High Steward, John also chaired the Friends of Norwich Cathedral. The High Steward is also a member of Norwich Cathedral Trust and the Cathedral Council. John’s very gracious and gentlemanly approach together with his wit, wisdom and warm smile will be greatly missed.

In December 2019, Mr Charles Barratt DL was installed as High Steward during Choral Evensong. Charlie is well known to the Cathedral having served on Norwich Cathedral Choir Endowment Fund and still being a Trustee of Norwich Cathedral Trust. The Bishop of Norwich appoints the High Steward within the provisions laid down in the Cathedral’s Constitution and Statutes:

XIV. THE HIGH STEWARD 1. There shall be a High Steward of the Cathedral Church, being a distinguished lay person resident in the Diocese. The High Steward shall be appointed by the Bishop after consultation with, and agreement of the Chapter, which shall assign to him a stall in the Cathedral Church. The High Steward shall be appointed as a member of the Council in accordance with Article XI.1(c) of the Constitution. 2. The High Steward shall do all in his power in co-operation with the Chapter to advance the welfare of the Cathedral Church.

Chapter very much look forward to working closely with Charlie Barratt as High Steward over the coming years.

The Cathedral Council, under the chairmanship of Mr Andrew Sinclair, meets twice a year to receive the audited accounts, comment on the forthcoming budget and consider the overall strategy of the Chapter; particularly linked to the Strategic Plan. An annual joint meeting of the Cathedral Council and the Chapter is normally held in the Spring. The Chapter's budget is presented and a full report on the Cathedral's activities given. As detailed above, the Council also received the Cathedral’s Peer Review Report and a detailed presentation on the SCIE Safeguarding Audit and subsequent Action Plan.

The College of Canons, in addition to a formal annual meeting to receive reports from the Chapter, meets twice a year to consider the wider ministry of the Cathedral; again, particularly linked to the Cathedral's Strategic Plan. The College's Annual General Meeting and presentation of accounts was held in November. The College of Canons also received the Action Plan following the SCIE Safeguarding Audit.

The Cathedral's trading operations (Cathedral Refectory and Shop) fall under a separate legal entity, Norwich Cathedral Enterprises Limited. The Chapter is the sole shareholder and responsible for appointing Directors. The board meets bi-monthly under the Chairmanship of the Canon for Mission and Pastoral Care.

In December 2018, the decision was taken to outsource the operation of the Refectory. During the first half of 2019, Chapter and the NCEL Board worked closely with Chris Brown of Turpin Smale, a specialist catering consultant, on the tendering process. Six companies tendered for the operation of the Refectory, and three were shortlisted for interview in July 2019. This led to the appointment of Jarrold (the local independent retail store) to undertake the operation of the Refectory on a three year contract which commenced in September 2019. The team from Jarrold, headed by their CEO, Minnie Moll gave a strong presentation and interview. They have an excellent reputation and local market knowledge. Since their appointment, daily trade has gone really well and the quality of food in the Refectory is very high. Regular monthly meetings are held with Jarrold representatives and a strong relationship has been formed.

The Cathedral Shop has enjoyed a good and successful year, responding to market needs and the visitor profile. Trade during the Seeing It Differently fortnight was particularly pleasing.

The Dean and Chapter recognise the important role of both the Shop and Refectory as part of the Cathedral's Benedictine Ministry of Welcome and Hospitality. At year end, Norwich Cathedral Enterprises was able to Gift Aid £91,823 to the Chapter.

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COVID-19 Pandemic The COVID-19 pandemic has had a devastating international impact, which has translated to Norwich Cathedral in many ways: • The closure of Norwich Cathedral on 23 March 2020, finally re-opening for private prayer on 15 June 2020 • Suspension of public worship from 23 March 2020, finally resuming on 5 July 2020 • A balanced budget for 2020/21 was originally set, but due to COVID-19 this has come under pressure • Minimal core staff team operating during the lockdown, with 80% (at its peak) of staff furloughed under the Government’s Coronavirus Job Retention Scheme • Severe drop in visitor income and trading income (Refectory and Shop) • Concerns over our property income – this has been managed through a Hardship Form which collates information and enables suitable decisions to be made. This is coupled with a strong, yet sympathetic (where appropriate) debt management • The need to review staffing levels and adjust accordingly • Putting a hold for the foreseeable future on the development of the Ferry Lane Garages • The postponement of Dippy the Dinosaur’s visit to Norwich Cathedral – originally scheduled for July to October 2020

As with all organisations, Norwich Cathedral has had to adapt and find new ways of working to deliver our core offer:

• The introduction and promotion of on-line worship • Maintaining a daily rhythm of prayer for Norwich Cathedral but outside the Cathedral itself • The introduction of online giving • Maintaining strong pastoral connection with the congregation, staff and volunteers in other ways during the lockdown period • Devising detailed and copious risk assessments to ensure that all activities at Norwich Cathedral are as safe as possible in the current COVID-19 climate • Gradually bringing back staff and volunteers and ensuring Return to Work/Volunteering interviews are held with all • Using ZOOM to conduct meetings and aid communication • Developing online resources for Schools and young people • Welcoming new and more diverse groups of people into the Close as lockdown eased and sharing our facilities with those without gardens and access to outside spaces • Offering a weekly Requiem to those who have sadly died of COVID-19 • Introducing a very moving memorial to those who have died of COVID-19 in the Nave Sanctuary • Making best use of the Government grant schemes • Adapting our programme of services, activities and events around Dippy the Dinosaur’s rescheduled visit to Norwich – January to March 2021

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Chapter’s strong collegiate style of working, supported by a dedicated small core staff team, has faced the challenges of the COVID-19 pandemic with determination, fortitude, encouragement of each other, a good deal of kindness and good humour, to lead the Cathedral through a difficult and challenging four months. As we emerge from lockdown, Chapter remains positive and strong, yet realistic of the future challenges. As always, our prayer life supports all that we do: God of healing and love, we see signs of hope that changes we have made to our way of life is loosening the grip of Coronavirus on our nation and our world: help us not to lose sight and sound of those who are caring in difficult and dangerous situations, and let our hearts always treasure the memory of those who have lost their lives in this pandemic: guide us, and all in positions of power, that together we may navigate safe paths, and that important decisions may not be made out of fear, but that we may find courageous ways of rebuilding an abundant life together as your people; this we ask in the power of your Spirit and in the name of Jesus Christ. Amen.

Future Plans In many ways the Cathedral’s future plans will be dictated by the COVID-19 situation, and how the country proceeds out of lockdown. Chapter will keep a constant watching eye on this and will adapt as necessary, following Government and central Guidance as appropriate. In summary, the Cathedral’s main future plans in relation to this will be as follows: • The full resumption of services • The reintroduction of Choral Services • Managing the Cathedral’s budgets according to the effects of COVID-19 to ensure a minimal deficit at year end • Reviewing the Strategic Plan and adapting this to the current situation and ensuring that everything the Cathedral does is clearly focussed on our main Benedictine aims of worship, learning and hospitality • Re-opening the Cathedral fully and re-promoting the Cathedral’s offer to visitors • Ensuring that Norwich Cathedral remains a safe space and that strict Health and Safety measures and detailed Risk Assessments are in place to deal with COVID-19 • Reviewing and ensuring the Cathedral’s staffing levels are appropriate to the level of activities which we are able to offer, and being mindful of the need to balance the budget • Continuing to support the Diocese as it too, emerges from lockdown • Ensuring that pastoral care of congregation, staff and volunteers is a high priority in post-lockdown society • Continuing to offer forms of online worship and exploring this further; seeking grants to enable the purchase of equipment to support this • Working closely with Jarrold to re-open and re-establish the Cathedral Refectory

In terms of major future plans: • Planning for the arrival of Dippy the Dinosaur in Norwich for January – March 2021 • Reviewing what best to do with the Ferry Lane Garages Project • Completing the fundraising for They Shall Laugh and Sing : The Norwich Cathedral Music Appeal • Overseeing the rebuilding of the Cathedral Organ • Responding to the changes from the new Cathedrals Measure • Ensuring the completion of the SCIE Safeguarding Audit Action Plan • Considering how best the Cathedral can respond to diversity issues in society • Responding to ECO Church and the Green Agenda

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Major Risks The Chapter reviews the major risks to which the Cathedral is exposed, and systems have been established to mitigate those risks. Chapter undertook a major review of the Risk Register during the course of the review. At this point, a new section under risks from COVID-19 was added. Chapter will continue to review and update this document on a regular basis. The Chapter considers the Reserves Policy at the same time as reviewing the Risk Register, so that both documents correlate with one another.

The threat of fire is reviewed annually with a Fire Risk Assessment carried out by The RedCat Partnership (the Cathedral’s Health and Safety Advisors), and the Cathedral enjoys the full co-operation of the Norfolk Fire Service. The Cathedral continues to work closely with its insurers, EIG, to mitigate against risks. A planned training exercise with staff and Norfolk Fire Brigade is being organised for next year. During the course of this year, work was undertaken to enhance Fire Doors in the Refectory and Hostry and to provide further fire detection in the Spire.

Health and Safety matters are discussed at the Safety Committee which meets quarterly and is chaired by Lay Canon William Armstrong. The reports from this Committee are reviewed by the Chapter. The Sacrist and the Estates Manager have responsibility for Health and Safety in the Cathedral and The Close respectively. Advice in this area is provided by The RedCat Partnership which is based in Norwich. The Cathedral worked very closely with RedCat Partnership in devising the many Risk Assessments associated with the COVID-19 pandemic and further reference to these is made under the COVID-19 section of this report.

Safeguarding of children and vulnerable adults is a priority for the Chapter and is included as a Standing Agenda item at monthly Chapter Meetings. The Cathedral's Safeguarding Committee, meets quarterly under the chairmanship of Lay Canon William Armstrong, who is a member of the Chapter. Revd Canon Aidan Platten is the Cathedral’s Named Person. Two external advisors sit on the Cathedral’s Safeguarding Committee; Professor Marian Brandon, Professor of Social Work at the University of East Anglia and Becky Booth, Deputy Manager, Norfolk Safeguarding Adult Board.

Sian Griffiths, the Bishop’s Assistant Safeguarding Advisor is engaged on a part-time basis as Cathedral Safeguarding Advisor. A Memorandum of Understanding with the Diocese is in place in this respect. This is currently being reviewed to translate into a Service Level Agreement. A member of Chapter (normally the Chair of the Safeguarding Committee or the Cathedral’s Named Person) sits as a member of the Diocesan Safeguarding Advisory Panel. This ensures a strong link between both Diocesan and Cathedral Safeguarding work.

Whilst Safeguarding is a Standing Agenda item at monthly Chapter Meetings, Chapter also undertakes an annual review of Safeguarding at its May meeting. This review together with the annual review of the Cathedral Safeguarding Advisor is submitted by the Dean to the Bishop of Norwich.

Safeguarding Policies are regularly reviewed at least annually. Close links are maintained with Norwich School over Safeguarding matters, particularly with regard to the Cathedral Choristers.

In October 2019, the Cathedral underwent a Safeguarding Audit as part of a national Safeguarding Audit of all Cathedrals. This was undertaken by the Social Care Institute for Excellence (SCIE). The audit team spent three days at the Cathedral meeting staff, volunteers and others, and reviewed policies, procedures and all aspects of Safeguarding. The Audit Report was well received and is published as a public document on the Cathedral’s website.

Safeguarding at Norwich Cathedral has many areas of strength, many of which the Dean, Chapter and staff identified in their self-assessment. These include: • A comprehensive framework of policies and procedures which are kept under regular review • Some good processes aimed at keeping the choristers safe • Good awareness of the vulnerabilities of some visitors and volunteers • Good casework delivered and overseen by the widely known and respected Cathedral Safeguarding Officer • Clear commitment to C1 training for all staff and selected volunteers – training itself valued and spoken of highly

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• Evidence of Safer Recruitment practices consistently applied and recorded for both staff and volunteers • Good systems for oversight of recruitment, DBS and training • Strong leadership by the Dean and Chapter in working to establish a strong culture of safeguarding • A commitment to learning from mistakes • Good communications, including regular engagement with staff and volunteers at many levels

The key areas for the Cathedral to address relate to: • Clarifying the safeguarding governance relationship between the Cathedral and Diocese in order to strengthen internal and external scrutiny and accountability • Reviewing the balance between strategic and operational responsibilities of Chapter members and addressing any gaps in capacity • Developing a more strategic approach to safeguarding, including reviewing the role of the CSC (Cathedral Safeguarding Committee) • Developing a more systematic approach to understanding and meeting the needs of vulnerable adults • Developing a quality assurance framework in order to address areas of under performance and understand effectiveness and impact • Reviewing the MOU (Memorandum of Understanding) to ensure that CSO (Cathedral Safeguarding Officer) capacity and Diocesan support is adequate to meet need • Addressing the gaps in Safer Recruitment practice and participation in training • Clarifying approaches to information sharing, data protection and recording • Working to ensure that the voices of victims, survivors and the vulnerable are heard and well understood.

Work in these areas will enable Norwich Cathedral to continue developing and embedding an effective and reliable safeguarding culture which both promotes the Cathedral vision and works for everyone.

Following the audit, Chapter drew together a detailed Action Plan, which is also published on the Cathedral’s website. Chapter and the Safeguarding Committee monitor progress on this and an updated review is published every three months.

Public Benefit Norwich Cathedral is an Ecclesiastical Charity, with regulation by the Church Commissioners rather than the Charity Commission. The Dean and Chapter always adhere to good practice in the way it conducts the affairs and business of the Cathedral. One thing which is central to all that we do is providing public benefit to those we serve and following Charity Commission guidance in this respect. Some examples of this include: • Providing the Cathedral, free of charge to the Bishop for major Diocesan Services • Providing Scholarships, Bursaries and Awards (totalling c.£165,000) to the Choristers • Providing educational activities for 21,000 school children each year • Providing a warm and welcoming visitor experience to over 170,000 visitors each year • Providing volunteering opportunities, including training to over 600 volunteers (it should be noted that approximately 10% of our volunteers use their experience at Norwich Cathedral as a way back into work either due to special needs or after illness or mental breakdown) • Promoting Volunteer Festivals to promote volunteering across the County of Norfolk • Providing acts of worship every day of the year • Providing facilities for conferences, events, concerts and seminars each year • Providing adult education opportunities in partnership with Norwich Christian Centre for Learning (NCCL) • Sharing skills and knowledge of the Dean and four Residentiary Canons by their assistance and advice for parishes within the • Donating £18,769 of our collections to charities during the past year and regular support for Foodbank • The Cathedral Community has adopted two Hope into Action Homes for refugees by providing befriending and support with their integration

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• Engaging with mental health issues, including running mindfulness sessions for those struggling with low level mental health problems, all of the Cathedral Chaplains training to become Community Champions for mental health to better support visitors with mental health needs, some staff trained as Mental Health First Aiders, and the organisation of a city centre church network on how to help deal with mental health issues • The provision of a database of different agencies offering support to improve signposting visitors who come with a range of needs • All staff and volunteers being invited to become dementia friends as part of the Cathedral’s commitment to dementia friendly Norwich • Hosting an annual service to support people bereaved by suicide, those bereaved through issues of addiction and those bereaved by the death of a baby • Providing opportunities to work in partnership with others on social and community issues, especially with regard to more vulnerable social groups

Management of our Resources

Cathedral Fabric As Cathedral Architect, Henry Freeland oversees the maintenance of the Cathedral Fabric and regularly advises the Chapter, prioritising projects and overseeing the work of contractors working on the building. The Chapter and Architect meeting is held monthly.

In 2016, the Cathedral's Quinquennial Inspection Report was published. This detailed work required to the Cathedral fabric, in categories of urgency. Chapter are indebted to the Friends of Norwich Cathedral who so generously fund much of the general upkeep of the Cathedral building. This has enabled Chapter to steadily work through the most urgent items within the QI report, putting them in good order. Being proactive, as opposed to reactive in the maintenance of the Cathedral is key to the well-maintained Cathedral building which we all value so much.

As part of this QI work, the following projects have been completed in the last twelve months: Cloisters Conservation to bays 28 and 29 (£120,000) Provision of latchway lines and guarding in the Presbytery Gallery (£25,000) New ladder from Bauchon Chapel Roof to the Dean’s Vestry (£3,500) Protection of the Hostry Ruins (£8,000) Checking and reinforcement of the Cathedral floor grilles (£5,000) Electrical Consultant’s investigation and report on the electrical testing results (£3,500) Replacement of the Hostry Boilers (£10,000) Repairs to the Spire (£90,000) Other miscellaneous QI Repairs (£20,000)

A lightning strike to the Cathedral caused significant damage to various electric and cabling systems; Fire Prevention System, Security System and ICT System. Repair costs were covered by the Cathedral’s insurers and we are now in the process of specifying improvements to the Cathedral’s Surge Protection System.

Analysis of the Photogrammetric Survey of the Spire, generously funded by the Friends of Norwich Cathedral, enabled the Cathedral Architect to identify the specific masonry repairs brick-by-brick and draw up a tender specification. Phase one of this work was undertaken in the summer of 2019, once the peregrine falcons had fledged. This work was funded by a combination of funds from The Friends of Norwich Cathedral, Norwich Cathedral Trust, a memorial gift kindly gifted to the Dean and Chapter and a generous grant from The Headley Trust. Again, as a result of a generous legacy from a former member of the Cathedral congregation, Phase Two of the repairs to the Spire will commence in August 2020.

Works currently in progress include major repairs to the roof above St Catherine’s Chapel (£50,000) and Electrical Repairs and Improvements to the Cathedral’s electrics (£50,000).

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During the course of the year, the Fabric Advisory Committee has met three times. Detailed discussions with Norwich School led to the approval of new fencing of the Lower School perimeter to provide additional security for their Pre-Prep Department. Following detailed discussions with the FAC a detailed application was submitted to the Cathedral Fabric Commission for England for a Memorial to Le Paradis to be situated at the east end of the Cathedral. CFCE subsequently granted permission in June 2020 and the FAC will monitor the installation of this new and fitting memorial.

The Close The 120 properties in The Close and immediate vicinity are the major source of income for the Chapter. The Chapter and Property Committee, therefore, consider it a priority to invest in these historic buildings to maintain standards and enable the generation of sustained income for the future.

The Estates Team comprises the Estates Manager, Works Team Leader (a qualified plumber), two carpenters, a bricklayer, a painter and a labourer, together with the Close Welcomers. The Team principally manage the day to day repairs of properties within The Close.

During the course of the year extensive refurbishment work has been undertaken to 44 The Close; a large property at the end of Gooseberry Garden Walk backing onto Bishopgate. This five/six-bedroom property has been rewired, a new boiler and heating system installed, a new kitchen and utility room fitted, an old dilapidated Conservatory remodelled, the garden re-laid, decorated throughout and additional toilet and bathroom facilities added. It has taken much of the team’s time, but is now nearing completion, and we hope that a new tenant will be readily found with a marked increase in rent reflecting Chapter’s investment.

The extensive programme of wood repairs and external redecoration took place in summer of 2019. A scaled back programme due to the COVID-19 pandemic will happen in the summer of 2020.

Chapter has worked hard to improve Energy Performance Certificate ratings for residential properties; installing new boilers and other energy efficient measures. This is part of an ongoing programme to improve green ratings.

Other Estates Department projects have included: • Rebuilding further sections of Close boundary walls • Chimney and gable strengthening • Re-roofing of flat roofs • Replacing inefficient boilers and other measures to improve Energy Performance Certificates • Upgrading of bathrooms and kitchens • Conservation of Infirmary column • Tree management

This is in addition to all the usual tasks of servicing boilers, testing electrics, plumbing, decorating, and everyday maintenance.

During the course of the year the role of the Gatekeepers was reviewed, resulting in new roles of Close Welcomers. Chapter hope this change will reflect more strongly the Benedictine ministry of welcome and hospitality to all visitors as soon as they enter the Close. Of course, this role still encompasses dealing with traffic and parking, assistance with events in The Close and a watching brief on Safeguarding and Health and Safety matters within the Cathedral Precincts too.

We were pleased to work in association with the Royal Norfolk Agricultural Association who held their annual HARFEST Day in October celebrating Harvest and then a two-day Christmas Fayre in early December. These two events brought in excess of 25,000 people into the Cathedral and Close. As well as the commercial income to the Cathedral, it was also a way of welcoming new and varied audiences to Norwich Cathedral. In a similar vein, City College hosted their Graduation Ceremonies and Receptions in the Cathedral and Close.

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During the course of the year, the Cathedral Architect and his technical team have been working up more detailed plans to enable the Ferry Lane Garage Project to go out to tender. The older Ferry Lane Garages are a set of former stables in very poor condition on the way to Pulls Ferry. Planning permission was granted in 2018 to create seven residential mew-style houses. Chapter set aside funds at 2019 year end and again at 2020 year end to enable this development work to proceed. With revised estimates from the Quantity Surveyor of c.£3 million investment and the outbreak of the COVID-19 pandemic, Chapter took the decision to put this project on hold for the foreseeable future. This will be reviewed and discussions with the Church Commissioners and other external advisors will now take place to decide on the best way forward.

Finances As detailed on page 29, the Cathedral general fund for the year ended 31 March 2020 showed a surplus of £477,670. After transfers to other funds of £485,560 gave a net decrease in General Funds of £7,890, which together with £380,184 of funds brought forward, enabled Chapter to maintain its cash reserve figure. Procedures are in place to ensure that expenditure is properly attributed to specific funds before unrestricted reserves are called upon. The Chapter's aim is to ensure that unrestricted funds are maintained at reasonable levels, to allow flexibility in their availability and use.

The Chapter's future plans also require adequate funding. Our aim is to create an annual surplus which can then be designated to fund larger scale fabric projects. At year end, £531,315 of designations were made, including the following projects: They Shall Laugh & Sing – The Norwich Cathedral Music Appeal £85,000 (Organ), £114,100 (Boy Choristers), £35,000 (Girl Choristers), Ferry Lane Garage Development £150,000, £50,000 Works to the Spire, £26,209 Interpretation Project, £25,000 Property Fund, £21,000 Dippy the Dinsoaur, £10,000 Hostry and Refectory maintenance, £10,000 ECO Projects and £5,000 Special Services Fund.

Rental income amounted to £2,011,273. Investment property return on investment (before revaluation) for the year was £1,349,539 as per note 8 to the accounts. Amendment to the Five Year Valuation (undertaken in 2016) took place at 31 March 2020, and concluded the same position as 31 March 2019.

The Chapter has access to one loan facility of £600,000 for general purposes and property refurbishments and this is secured against three properties on the periphery of the Estate. This facility was not used during the course of the year.

As can be seen, the return on the Property Endowment is substantial and enables the Chapter to offer an enhanced programme of mission and outreach. In the current economic climate, it is even more important to keep abreast of the property market's trends and developments. The Chapter is keen to maintain a balanced portfolio within the Close. The Cathedral itself is insured on a first-loss basis for £74,200,000 with the Ecclesiastical Insurance Group.

Congregational collections, planned giving and collections handled on behalf of third parties totalled £98,467 for the year. The Cathedral policy is that at least ten per cent of the monies given as planned congregational giving is made available for alms giving (£7,700). The total collected in Advent and Christmas services is also donated to charities. After deduction of expenses, £11,069 was donated between Christian Aid, Support Dogs and The Matthew Project. In the year to 31 March 2020, twenty three charities were supported, both local and overseas, including Australian Bush Fires, Benjamin Foundation, 4C’s (Centre for Christian Care & Counselling), Church Urban Fund, Cress UK, Hebron Trust, Hope Into Action, John Aves Trust, Kids for Kids, Little Lifts, Kings Lynn Winter Night Shelter, Living Room Great Yarmouth, Matthew Project, Norfolk & Waveney Mind, Norwich Build, Priscilla Bacon Hospice Care, A Rocha UK, Scope, Tearfund, The Compassionate Friends, The Norwich Centre, Thrive Horticultural Therapy and Wymondham Dementia Support Group. The cost of arranging services and supporting the high musical standards amounted to £571,921.

During the course of the year, four Contactless Donation Boxes were introduced into the Cathedral. Sadly, due to the COVID-19 closure of the Cathedral, we have not seen the benefits of these as yet. On-line giving was also introduced in June 2020 and is actively promoted on the Cathedral’s website. A visitor number counting system was also introduced to all Cathedral entrance and exit points in February 2020 and going forward this will be a valuable tool in identifying visitors.

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The Chapter do not employ a fundraiser/consultant or Director of Development, fundraising is led by the Dean and Chapter Steward. The Chapter would wish to record ongoing thanks to the Trustees of Norwich Cathedral Trust, under the Chairmanship of Lay Canon Henry Cator, for their sound wisdom and sage advice on fundraising, and for their introductions to Charitable Trusts and Trustees. This help and support has been instrumental during the course of the year in securing £2,362,593 for They Shall Laugh & Sing – The Norwich Cathedral Music Appeal.

During the course of the year, grant awards have been received from the following charitable trusts, for which warm thanks are recorded: The Friends of Norwich Cathedral, Norwich Cathedral Trust, The All Churches Trust, The Worshipful Company of Dyers, The Bacon Charitable Trust, The Garfield Weston Foundation, The Cleminson Trust, The Paul Bassham Charitable Trust and the Norfolk Community Foundation. As ever, the Chapter remain most grateful to The Friends of Norwich Cathedral, for their very generous support for projects associated with the maintenance of the Cathedral Fabric. The Friends are a separate legal entity from the Chapter, with over 2,600 members.

The Dean and Chapter would also wish to record grateful thanks for generous legacies and bequests received from the following supporters of Norwich Cathedral: Brenda Lemon, Nigel and Eileen Bumphrey and Revd Jane Durrell. The Cathedral has also benefitted from grants during the course of the year from the Listed Places of Worship Scheme for VAT.

In December 2017, the Chapter launched They Shall Laugh & Sing – The Norwich Cathedral Music Appeal. The Appeal seeks to raise £2,500,000; £1,800,000 to support the restoration of the Organ and £700,000 to support out Boy and Girl Choristers. The launch of the Appeal coincided with the 75th Anniversary of the last rebuild of the Organ in 1942. Part of the fundraising strategy has been built around this 75 theme. Chapter was able to demonstrate strong homegrown funding to external funders. As such, the Chapter, the Cathedral Congregation, The Friends of Norwich Cathedral and individual members of the Friends have all contributed very generously. Together with donations from local Norfolk Trusts and some National Trusts, the sum raised currently stands at £2,362,593.35. In May 2019, HRH The Earl of Wessex, as Patron of the Appeal attended Choral Evensong and an Appeal Reception.

In December 2019, the Chapter placed the order for the Organ Restoration work, with Harrison and Harrison, Organ Builders of Durham. There is a long lead in time and work will not start to dismantle the organ until 2021. The rebuild will take c.18 months, during which time an electronic organ will be installed in the Cathedral. Chapter also agreed in July 2019, that for the new academic year 2019/20, it would start to make an award to Girl Choristers towards the cost of instrumental / singing lessons.

The Refectory and Shop are operated by Norwich Cathedral Enterprises Limited, a separate legal entity. As detailed elsewhere, the company gift aided £91,823 to the Cathedral after the year end.

The budget planning process is detailed and includes meetings between budget holders and the Chapter Steward and Finance Manager, a review of finances required to support departmental development plans, a review with Savills regarding rental incomes, a review of the previous year's activities and consideration of central Chapter sponsored projects, directly related to the aims and objectives of the Strategic Plan. The draft budget is scrutinised in detail by the Finance Committee and the Chapter, and the final budget is reported by Chapter to the Cathedral Council. The budget planning process includes Chapter undertaking a review of the pay and remuneration of all members of staff. The Chapter's budget, including Norwich Cathedral Enterprises for 2020/21 was set with a modest surplus of £20,052.

The impacts of the COVID-19 pandemic have had severe financial implications for the Cathedral. Constant reworking of the budget and year end projections continue to take place. The Chapter are fortunate in having various year end designations which can be re-designated / released to offset the deficit. Mindful of further financial impacts in future years, Chapter are looking at further savings to try to minimise this deficit. Chapter held an Away-Day on 29 July 2020 to reconsider the Strategic Plan, revisiting our core aims and objectives. Whilst trying to be optimistic with future plans, Chapter is aware that there are likely to be further difficult financial times ahead and it will have to plan accordingly.

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Regular and detailed discussions have taken place with the Church Commissioners during the lockdown period. The Commissioners were keen to ascertain the financial position of each of the 42 English Cathedrals. The Commissioners were supportive of the measures which Norwich had put in place and the way in which we were constantly reviewing our finances and cash flow position. The Commissioners have announced some grants available to all Cathedrals, and Norwich will in due course make an application under the Cathedral’s Sustainability Fund to further our digital worship.

The Chapter Steward and Finance Manager have met with the Cathedral’s bankers who offer a loan facility to discuss the impact of COVID-19 on Cathedral finances and whether or not a loan might be required (thankfully it does not look as though we will need to draw on this facility).

Going Concern Chapter have considered the Cathedral’s position at the time of signing the financial statements, and in particular the current issues caused by COVID-19 and its potential impact on the Cathedral and society.

The 2021 financial year will inevitably be impacted by the COVID-19 pandemic, with financial performance since UK lockdown in March 2020 being significantly behind budget. In response to the pandemic, Chapter have taken advantage of the various government support schemes available, and taken other precautionary steps to manage costs and liquidity.

Chapter have prepared detailed financial forecasts for the next twelve months, updated from original budgets to take account of revised expectations in light of the COVID-19 pandemic. These forecasts, based on relatively cautious expectations, show that the Cathedral has sufficient free reserves and cash headroom for the period. This, along with a range of other measures available to the Chapter to further manage cash should the need arise, means there is considerable cash headroom should the pandemic create further financial shocks.

Based on this, Chapter consider the Cathedral well placed operationally and financially to manage the challenges now, and as further developments unfold relating to the pandemic. Charter have concluded that the Cathedral will have adequate resources to continue in operational existence for the foreseeable future, and at least twelve months from the date of approval of these financial statements. They therefore continue to adopt the going concern basis in preparing the financial statements.

Reserves Policy The Dean and Chapter acknowledge their statutory duty to have a Reserves Policy and for details of this to be published within the Annual Report and Financial Statements. This policy is not static and is reviewed by the Dean and Chapter on an annual basis.

In formulating this policy, the Dean and Chapter have considered four key documents to inform the level of cash reserves: the 2020/21 budget, monthly cash flow projections, the detailed Risk Register and a paper detailing Financial Considerations 2020 – 2035. All of this has to be set in the context of constant financial review and evolving circumstances due to the COVID-19 situation.

In reaching the policy decisions below, the Dean and Chapter took note of the following mitigating factors: • Norwich Cathedral’s Balance Sheet, with a Property Endowment value of £68,926,022. Whilst the Dean and Chapter would never wish to sell any of these assets, and indeed would be subject to Church Commissioners approval to do so, this does form a safety buffer • The Dean and Chapter always set at least a balanced operational budget (2019/20 £7.800 credit and 2020/21 £20,954 credit) • The operational budget also contained fund allowances of £165,000 in 2019/20 and £140,000 in 2020/21. In effect, these also serve as cash reserves and are not designated until year end (i.e. no expenditure falls within that particular financial year)

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• £2,000,000 of income to the Dean and Chapter comes from the Property Endowment. The Risk Matrix has identified that this is a relatively safe income stream, as opposed to sister Cathedrals, where visitor income is more critical and prone to a greater volatility. The Dean and Chapter also have insurance policies in place to mitigate against lost rental income from business interruption • The Dean and Chapter do not commit to any major projects until all funds have been raised. Funds raised also contain a sensible element of contingency • Chapter has an overdraft facility of £600,000 which it could utilise in an emergency • As at July 2020, the Dean and Chapter also held £420,992 of un-committed Designated Funds, which could be released to General Funds

Level of Reserves In the context and nature of the Cathedral’s operation, and considering all of the points listed above, the Dean and Chapter consider £300,000 to be a reasonable figure to hold as a free reserve. In reaching this decision, the Dean and Chapter are mindful of not wishing to tie up too much money in cash. In an emergency, further cash is available as an immediate draw-down facility against properties on Bishopgate. Note: The overdraft facility has been available to the Dean and Chapter since April 2010 and is secured against Freehold Properties on Bishopgate, with the approval of the Church Commissioners – letter dated 25 February 2009. The overdraft facility was not in use as at 31 March 2020.

Current Reserves As detailed on page 31, the General Fund Reserves currently stand at £372,294.

Human Resources When members of staff leave or retire, the Chapter undertakes a review of each post alongside consideration of the future staffing and development needs of the Cathedral. This ensures that resources are used to good effect and deliver best value for money. The Chapter employs seventy members of staff, both full and part-time, and is grateful for the commitment, enthusiasm and dedication of the staff team.

A major change during 2019 was the transfer of all Refectory Staff to Jarrold under the TUPE regulations.

The Chapter is fully committed to staff training and to developing a team which really understands and demonstrates a true empathy with the Cathedral's core Benedictine principles of Worship, Learning and Hospitality. During the course of the year, training has been undertaken in the following subjects: First Aid, Manual Handling, Fire Warden Safety and Safeguarding.

Human Resource matters are managed by the Chapter Steward. Chapter subscribes to the services of MENTOR, part of the Nat West Group, who offer HR advice and guidance, maintain the Staff Handbook and Contracts of Employment. During the COVID-19 pandemic, extensive use has been made of MENTOR, dealing with the furlough scheme and associated employment issues.

The Chapter has taken part in the government’s Coronavirus Job Retention Scheme and adapted HR policy to fit this. Given the budgetary constraints due to COVID-19, Chapter also took the decision to suspend the planned pay award for all staff within the 2020/21 budget.

Chapter members have worked hard to maintain close pastoral links and good communication with all furloughed staff. As staff gradually return to work, a detailed one-to-one Return to Work interview is held so that the Cathedral’s Health and Safety COVID policy can be shared with staff as well as a detailed Risk Assessment personalised to their particular area of work. An update on Cathedral life and the current financial position is also made. In doing these detailed interviews, Chapter aims to make staff feel as safe as possible in the current climate to resume their duties.

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Activities, Achievements and Performance as linked to the Strategic Plan – Past and Future

A Place to Grow in Holiness

Ministry Norwich Cathedral has stood at the heart of the Diocese of Norwich and the City of Norwich for more than 900 years. The Dean and Chapter are the successors of the monks of the Benedictine Monastery of which the Cathedral was also the Priory Church. The Resident clergy of the Cathedral maintain a daily pattern of worship echoing that of their predecessors.

The Cathedral has seen a gentle increase in the number of people attending midweek services, particularly Choral Evensong.

Each year, the Cathedral’s formal ministry of prayer includes more than 1,500 acts of worship before anything extra (e.g. Carol Services or special commemorations) is taken into account. The Cathedral is more than just a place of worship for its regular congregation and those who connect with the Cathedral at a spiritual level are spread across the diocese and indeed the world. The Chapter remains committed to serving the Diocese of Norwich and during this year we welcomed our new Bishop in a service where he was both welcomed by the diocese, the Chapter and the wider Christian community and enthroned on the Cathedra (the Bishop’s teaching seat). Nearly two thousand people gathered in the Cathedral for that occasion in November.

The Cathedral shares it’s worshipping resources with the Diocese and this year we took the Cathedral Choir out to a different parish in the diocese once a term and also to sing at a Charity Carol Concert in London. On the Feast of St Nicholas, we instigated the ‘Boy Bishop’ ceremony (there will also be a ‘Girl Bishop’ ceremony when the girls’ choir sings on that day) in which a child from the choir is given a cope, mitre and staff, and preaches a short homily to encourage the congregation to see the Church and the world from the perspective of a child. This was a great success and a learning opportunity for those who were there. The Choir remains a vital part of our prayer and work.

The Chapter hosts many special services in the Cathedral during the year. The list that follows gives some idea, but is by no means exhaustive: In the past year we hosted the Suicide Bereavement Service, three Archdeacons’ visitation services, The Royal School of Church Music Service, the City Service, two Ordinations, the Battle of Britain Commemoration, the Readers’ Service, Baby Loss Service, Celebrations of the Agricultural year (Plough Sunday, Rogation Day, Lammas, Harvest), The County Justice Service, Installation of Honorary Canons, the Installation of the Diocesan Chancellor, All Souls’ Requiem, Volunteers’ Evensong, The Enthronement of the Bishop of Norwich, The Advent Procession, Outdoor Crib Service, Christmas Processions (with record numbers of people) and the Epiphany Procession.

Services had to stop just before this financial year ended because of the COVID-19 pandemic. However, the daily round of worship was continued by the Residentiary members of Chapter from their own homes until the Cathedral was opened again for Private Prayer and later for Public Worship.

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Music As with every aspect of the Cathedral’s life and ministry, the impact of the COVID-19 pandemic on the work of the Music Department has been immense. The Cathedral Choirs, whose core duty is the provision of music of the highest standard for daily worship, have been unable to sing at all since public worship was suspended in the Church of England on 17 March 2020. The lack of singing has left a huge hole in the lives of our choristers, for whom the choir shapes so much of their daily life and routine. The adult Lay Clerks, Cathedral Organist and two administrative members of staff have been unable to work and have been put onto the Government Job Retention Scheme. The list of cancelled or postponed musical activities indicates just how busy the department normally is. In addition to the many choral services that would have taken place, the coronavirus outbreak caused us to cancel the annual Bach Passion performance and concerts throughout Holy Week; numerous organ concerts; performances in the Norfolk and Norwich Festival; the Chamber Choir’s annual summer concert; our Ex-Choristers’ Guild annual reunion; Primary Schools’ outreach concerts; a performance by the choristers with the BBC Singers at the Aldeburgh Festival, and the Royal School of Church Music annual Diocesan Choral Festival. The list will not end there: we have already had to cancel concerts planned for November and December because of the impact the pandemic will have on audience numbers and the financial viability of performances.

Despite the unprecedented difficulties of the current situation, the work of the Music Department has gone on, thanks to the fact that the Dean and Chapter have been able to retain the Master of Music and Assistant Organist throughout. The boy and girl choristers have continued meeting together for online rehearsals; whilst they are no substitute for the real thing, these sessions have been an essential way of retaining contact with and between our choristers, keeping the sense of ‘team’ alive and maintaining basic core musical skills. Our singing teachers, Rebecca Duckworth and Patricia Rozario, have continued to give coaching online to our choristers, Lay Clerks and Choral Scholars. Between 25 and 35 children have met on Saturday mornings from June onwards for ‘virtual’ children’s choir sessions with the Master of Music; these have proven immensely popular. Following a recent session, one parent wrote that “Since the rehearsal this morning, [my daughter] has been in the best mood for days, if not weeks”. This indicates how important it has been to continue to offer something to all the children who normally sing at the Cathedral in any of our choirs.

The Assistant Organist, George Inscoe, has been instrumental in the production of digital worship throughout the lockdown period. The quality of what the Cathedral has been able to offer online has been outstanding and has been the primary means by which we have been able to continue to engage with our congregation.

During the pandemic, the Music Department has been able to continue its outreach work, albeit in different ways: we have been able to offer pre-recorded hymns to churches in the Diocese who have no music provision of their own and have produced ‘virtual’ hymn recordings with our choristers. Norwich has also provided the initiative and resources behind a recording project for choristers from different Cathedrals right across the country, to promote and support the Emergency Fund that has been set up by the Friends of Cathedral Music.

Before the pandemic struck, there was much to celebrate in the Music Department in what was a typically busy year. Recruitment of choristers remains strong. Fortunately auditions for new choristers took place in January, with 4 new boys and 3 new girls due to start in September 2020. It is pleasing that two of the girls are progressing from the recently formed Children’s Choir to the Cathedral Girls’ Choir, demonstrating that getting children into the Cathedral to sing at a young age is a way of encouraging them to pursue it at a higher level. In September we will welcome two new choral scholars, with leaving scholars going on to posts at Magdalen College, Oxford and York Minster.

The Music Department’s outreach programme continues to flourish and expand. In the autumn term, we hosted another concert for children from local Primary Schools. The Cathedral Choir is now in a good routine of making a termly visit to a church in the Diocese to sing either a service or short concert: this year we have visited Burnham Thorpe and St Peter’s, Cringleford. The Dean and Chapter were able to commission leading choral composer Bob Chilcott to write a new piece to coincide with the ‘Dippy on tour’ exhibition. Despite the postponement of the exhibition until early 2021, the commission has now been completed and we look forward to welcoming Primary School children to the Cathedral next year to give the première performances of the new work.

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The musical highlights of the year, prior to COVID, included the Enthronement of Bishop Graham at which the Cathedral Choirs were joined by a brass ensemble with the organ. The Cathedral Chamber Choir, which comprises 55 talented adult amateur singers, gave an outstanding performance of Handel’s oratorio ‘Israel in Egypt’ in November, accompanied by Norwich Baroque. The annual Cathedral Choir Christmas Concert, and the Chamber Choir’s performance of Handel’s ‘Messiah’ attracted record numbers, occasions which must sadly be re-thought completely in 2020 as a result of the coronavirus.

In January, the Cathedral Choir sang choral evensong at St John’s RC Cathedral as part of the Week of Prayer for Christian Unity. This is thought to be the first time that Anglican Evensong has ever been sung in the Catholic Cathedral in Norwich. In February, the Cathedral Choir recorded a new disc of major choral works by East Anglian composer Benjamin Britten. Including his ‘Ceremony of Carols’ for harp and treble voices (first performed in Norwich in 1942), the recording will be released on Priory Records in September this year.

We hope and pray that our Cathedral will soon be filled with the sound of singing once again and that our busy programme of choral services, concerts and musical activities can be resumed, bringing much-needed joy and fulfilment to all those who participate and to all those who listen.

The Broderers’ Guild The Broderers’ Guild have had another busy year. Cathedral work this year included making 4 new red brocade copes and stoles with red velvet orphries to match the cope made for the Dean three years ago and 12 new money bags, as well as numerous other small repairs and alterations carried out on behalf of Chapter on both Cathedral and privately owned vestments and textile items.

Considerable time has been spent in researching both future vestment needs including the new white set and storage for existing textiles.

A set of new white, red and green mini chasubles and stoles was provided for the Education Department as well as minor repairs to existing Education resources. Volunteers took part in Cathedral fun days with a display of church textiles and demonstration of needlework techniques providing inspiration for the nearby activity tables.

We supported the Music Department through our ongoing practical assistance with the men’s, girls’ and boys’ choir robes - both in alterations, repairs and moth intervention, as well as researching, measuring and ordering new cassocks and robes as required.

We carried out work for the Sacrist’s office with running repairs and alterations to Vergers’ robes, measuring for new cassocks and repair or replacement of textile items such as cinctures and cravats.

Outside of the Cathedral, new work included a white chasuble for Horsford, a purple frontal for Christ Church Eaton and two ordination stoles. Repairs were carried out on a green Comper frontal with super frontal, and white chasuble for Lound Church in Suffolk, an umberina for Tombland, 2 silk damask stoles and to the Sheriff’s robe for the City Council.

We are currently working on repairs to a Comper dossal for a church in St Andrews, Scotland, making a new green frontal for Christchurch, Eaton and a cincture for a new verger.

Future work includes a new white set for the Cathedral with orphries woven by one of our Broderers volunteers and provision of an embroidered Diocesan panel for a cope belonging to Bishop Graham. Future outside work includes repairs to a funeral pall for Guild of All Souls, Walsingham and new red frontal, burse and veil set and new green frontal for Somerleyton Church, as well as a new purple stole for Joan Godfrey.

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Our monthly ‘Behind the Scenes’ guided tours for small groups, and individuals continue to be popular, although public tour numbers dipped slightly last year. We had a number of private tours for larger groups throughout the year, and took part in the Heritage Open Days in September. Tour group visitors are encouraged to visit the Refectory before and after their visit.

We presently have 16 volunteers, including 3 half day volunteers. We lost several Thursday volunteers in the latter part of 2018. These have been replaced to form a strong team and we are looking to recruit at least one more during the forthcoming campaign. A number of our volunteers have ongoing health or family issues which is affecting their attendance.

The relocation into the Cathedral has been positive and we have adjusted to working in a smaller space, though we need to think carefully about the combination of projects being worked on in the workshop at the same time.

A Place to Share Learning

Learning takes place at Norwich Cathedral through helping people of all ages and backgrounds to understand the Christian faith, the role played by the Cathedral in the life of Norwich and Norfolk from its foundation to the present day, and to experience the spiritual power of a sacred place.

Schools and Family Learning School Visits and Family Learning Days with staff totalled 20,000 – 21,000 children and young people during the course of the year. The number of guided visit groups and in school delivery days increased and the Family Learning events have expanded and proved to be continually popular. Foreign Language School visits dropped a little during the year.

Key Stage 1 – 2 (4-11 years) remains the main client base, although links have been built with more Key Stage 3-5 (11-16 years), which is encouraging.

Members of the Department are happy to visit schools taking a “road show” into schools to work alongside staff. The most popular projects include: Edith Cavell and Florence Nightingale, World View/Diversity – reflective experiences, The Labyrinth and related reflective activities, The Great Fire of London with the Fire at Norwich Cathedral 1272 / Monastic life and Christianity and Festivals around the World.

Staff continue to deliver annual training sessions to all teachers in training on Post Graduate Certificate in Education and Batchelor of Education courses at NEA. The Department also works with School Centred Initial Teacher Training Courses and City College in Norwich.

The Cathedral Schools and Family Learning Team works closely with the Diocesan Education Teams on various projects, particularly focussing on RE training in Diocesan Primary Schools.

Library Use of the library both for borrowing books and for study space has continued to be strong this year. The increasing use of the library for study space has raised questions relating to the number of different expectations placed on the space and the need for peaceful co-existence of apparently contradictory activities such as quiet study and answering enquiries from visitors. We have sought to find a reasonable compromise, and have used the issue as a useful medium for re-evaluating what we do and how we do it. On the whole, needs are balanced reasonably happily.

Listening Lunches have flourished, maintaining numbers of attendees (and the library would struggle to accommodate more). It has enabled attendees to encounter a wide range of books held within the library’s collections, and those attending have developed an active sense of community. The “book of the week” display is changed to coincide with Listening Lunch, and is particularly well received by this constituency. Whilst Studium has continued, it has still failed to develop a consistent attendance of more than one or two, so remains under review. Lectio Divina also continues with a small but regular attendance.

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In order to assist with the conservation cleaning project, a training session for cleaning volunteers was arranged on identifying types of damage, especially mould, insect and water damage. This was led by paper conservator Lorraine Finch, who is based in Great Yarmouth and has undertaken some conservation work on items from the collection. It was agreed that the training was very helpful.

A library volunteer, Philip Wood, has begun work on adding the collection of books known as the Swaffham library to the online catalogue. A paper catalogue prepared as part of an MA study is being used in conjunction with the books themselves to create new records.

Exhibitions of material from the collections have been displayed in the Historic Library, including a “Library Advent Calendar”, with items representing the numbers 1-24, and “Secret lives of books” looking at how annotations of different kinds can tell us something of a book’s history.

Collection Management Norwich Castle Museum is currently undergoing an extensive project to redevelop the Castle Keep and to introduce new displays. One of the areas of interest is the medieval church and some finds from the tomb of a 15th century bishop of Norwich, Walter Lyhart, are likely to be included in the new displays. This has reawakened interest in artefacts such as scraps of fabric (held by the Castle Museum) and the head of the bishop’s crozier (retained at the Cathedral), and discussions have begun regarding conservation and eventual display of the items.

A display case has been installed in the Locutory (between the Hostry and the Cathedral Church), which has been redeveloped as an interpretation space. The case will house items from the Cathedral’s collections on a regularly changing programme. The first item displayed, coinciding with Lent, is the head of a medieval processional cross depicting Christ on the cross flanked by the Virgin Mary and St John the Beloved, surrounded by roundels with the symbols of the four gospel writers.

Norwich Centre for Christian Learning (NCCL) NCCL has enjoyed a varied programme of sessions, with the academic year 2019-2020 including sessions on Old and New Testament, a series of sessions looking at the Nicene Creed, and sessions on the theological concepts of the atonement, and also at the novel Atonement, by Ian McEwan. A second summer school was held at Belsey Bridge conference centre in July 2019. The programme was revised to take account of some feedback from the first summer school in 2018, and the revisions were well received. A decision was taken not to hold a summer school in 2020 because of the impending visit of Dippy, the Natural History Museum’s diplodocus cast. Attendance at NCCL sessions remains good, and we continue to offer sessions led by both regular and new tutors, a mix which is welcomed by tutors and attendees.

Exhibitions The advent of the coronavirus brought to a premature end what had been an exciting and challenging year of exhibitions in the Hostry. In addition to the seven annual exhibitions, we offered a further eight individual shows. I would like to thank the members of the Exhibition Panel for their hard work and ambition to bring to the Cathedral an increasingly diverse range of artists. As part of our determination to raise the standard of our display equipment to show the art to its best advantage, the Panel has invested in six new glass display cases and additional lighting units.

The period of Lent was shared by two artists, Sabi North and Emma Douglas. In Writing on the Wall , Sabi explored the politics of language in text-based paintings in which words and images inhabit both physical and conceptual space. Emma, on the other hand, offered Drawing On as an extended and profound meditation on the life and death of her son Cato. The work, in a variety of media, worked simultaneously as a celebration, a memorial, and a legacy.

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In the ordinary course of events, it is difficult for art exhibitions normally scheduled years in advance to be timely in our quickly moving political culture. Gennadiy Ivanov’s Climate Change: Impacts in Norfolk and Canada was the exception that proved the rule. Gennady is a Norwich-based artist who has established a partnership with climate scientists Trevor Davies of the University of East Anglia and John Pomeroy of the University of Saskatchewan. Complementing the scientific research, Gennadiy paints the impact of climate change in the contrasting landscapes of the Norfolk coast and the Canadian Yukon. The resulting work, revealing the fragility of global ecosystems to human intervention, is both hauntingly beautiful and viscerally terrifying.

The environment also played an important role in two further exhibitions. In No Place to Be , Jayne Ivimey celebrated the beauty of birds and lamented the some 70 species on the Red List of endangered British birds, warning us that these species may soon be nothing more than stuffed corpses in museum drawers. Woven Waters was the fruit of the Broads Authority Water, Mills, and Marshes project in partnership with six local artists and curated by Caroline Fisher. The work, in paint, print, textile, sound, and animation, engaged deeply with the landscapes and people of the Broads, reflecting on the interaction between nature, human intervention, and environment.

In the new year, before the lockdown, two artists explored in individual ways the relationship between the heritage of mediaeval art and present-day life and faces. Michael Abbott in Paradise and Other Places drew on his familiarity both with his native Norfolk and his present home in Brittany, while Frances Martin in Women of the Wild Frontier evoked particularly on the powerful legacy of women saints in Norfolk.

A Place where all are Welcome

Cathedral Community and Volunteers Whilst we regularly speak of the “Cathedral Community”, it is perhaps only in the face of a major event that the true nature and quality of that community can be understood. COVID-19 has proved just such a testing time and it has been very impressive to see the networks amongst both our regular worshippers and our volunteers supporting, helping and encouraging one another. Although through lockdown we have been apart, there has been a real sense of still staying connected. Chapter’s pastoral support has moved from face to face to telephone and online support.

The Cathedral Pastoral Group also played its part in offering pastoral oversight of our congregations, ensuring that in a large community we remain aware of those who, for whatever reason, may need support. We are grateful for the support of two of our Priest Vicars in the Cathedral’s pastoral work.

The weekly online offering of worship during lockdown, as well as other offerings such as poetry readings, have helped sustain the bonds of community. Many have also valued the opportunity to (re)discover the value of Morning and Evening Prayer through resources provided via our website. Prepared to be rolled out immediately prior to lockdown, and supported by the lockdown experience, Chapter are encouraging members of the Cathedral Community to adopt a simple rule of life based on our core community principles of worship, learning and hospitality.

The Community Committee has met twice as a formal committee and twice as an open forum where members of the Cathedral Community come together for a time of fellowship and discussion on different aspects of Cathedral life. In the Autumn the Forum focused on the issue of safeguarding and helping the community to understand that this is a shared responsibility for everyone. Again, planned for immediately prior to lockdown, but now delayed, all members of the Cathedral Community are to be given a pocket guide to safeguarding, with the key contact numbers.

The second Forum focused on the issue of homelessness with a presentation from St Martin’s, including the sharing of lived experience of homelessness. This was part of a weekend of events including a Sleepout in the Cloisters which raised over £11,000 for St Martin’s and a Homelessness Fayre to help people understand the resources available across the city to support people out of homelessness.

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The Cathedral Community continues, in partnership with Hope into Action, to support a family of refugees and a family of asylum seekers, providing both a range of practical support as well as helping develop English skills and supporting the children with their schooling.

The Dean and Chapter is very grateful for the enormous contribution the volunteers make to the life of the Cathedral. There are currently over 600 volunteers working in all aspects of our ministry including flower arranging, serving, guiding, welcoming, stewarding and assisting in the Shop, Library, Education Department and the Broderers’ Guild. During the year we have continued to strengthen our process of safe recruitment and enhanced our Induction Training for all volunteers, including strengthening the safeguarding element of this training.

Marketing and Communication

Seeing It Differently The big headline event of the year was the Seeing It Differently project, which saw a helter-skelter installed in the Nave and brought an estimated 30,000 people to the Cathedral in August 2019. The project captured the attention of media around the world.

The press launch – during which the Dean and the choristers were the first to go down the helter-skelter – was covered extensively by all the key local media as well as national and international journalists. Media coverage remained high throughout the 11 days of the project.

The BBC covered the story and their report was broadcast on the national BBC news to an audience of about six million people and appeared on the BBC World Service and World Television. Sky News featured the project, as did Reuters, Getty Images, The New York Times, CNN, Japanese broadcaster TV Asahi, Tokyo-based news programme Tokudane!, Norwegian newspaper Aftenposten and travel publisher Lonely Planet.

A mix of news articles, columns and lively debate in the letters pages in the Eastern Daily Press and Evening News resulted in Seeing It Differently being featured in both papers on almost every day of the 11-day project meanwhile the farewell service for Seeing It Differently made the front-page picture of the Daily Telegraph.

The BBC’s Songs of Praise spent a day filming Seeing It Differently for a programme broadcast on 22 September 2019, meanwhile VisitBritain’s Chief Executive Sally Balcombe also paid a visit and praised the “joyful and innovative nature” of Seeing It Differently .

Seeing It Differently resulted in August 2019 being the busiest month ever recorded on the Cathedral website – 35,543 unique visitors in August 2019 compared to 11,737 unique visitors in August 2018.

Engagement with the Cathedral’s social media accounts was high – throughout August 2019 the Cathedral’s Twitter account saw a reach of 1.4m and the Facebook account saw a reach of 1.3m. One key highlight was the popularity of the timelapse video of the helter-skelter being built in the Nave – this attracted more than 257,700 views on Twitter and more than 54,000 views on Facebook.

General Media Coverage In addition to all the Seeing It Differently coverage, from April 1 2019 until March 31 2020 the Cathedral featured in more than 30 articles in the Eastern Daily Press and a similar number in the Norwich Evening News. These articles highlighted a range of subjects including Christmas events and services, the 100th anniversary of the burial of Edith Cavell, Prince Edward’s visit, the Bishop’s enthronement, the launch of the Norwich Cathedral Children’s Choir, the Shakespeare Festival, the launch of the Dippy volunteers campaign and Love Light Norwich.

The Cathedral was the subject of triple-page features in Norfolk magazine in July (Shakespeare Festival), August (Seeing It Differently ) and December (Nativity roof bosses).

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It was also the only Norwich attraction included in the Lonely Planet’s Ultimate United Kingdom Travelist, a new book published in August 2019 that features the top 500 unmissable experiences across Great Britain, Northern Ireland and the Channel Islands.

Broadcast media highlights over the 12 months included coverage of the Edith Cavell centenary services and the Bishop’s enthronement across Radio Norfolk, BBC Look East and ITV Anglia, and a great mix of Christmas interviews on Radio Norfolk throughout December covering everything from Handel’s Messiah to the choristers’ favourite festive music to the Tree of Remembrance.

The Cathedral was also the backdrop for Premier League interviews with Norwich City Football Club for Premier League Productions and Sky Sports News. The interviews were broadcast around the world in December 2019 ahead of an NCFC football match.

Social Media and Website Our social media audience continues to grow as the figures for the number of followers on our Twitter and Facebook accounts show: Twitter Facebook March 2016 8,132 3,500 March 2017 9,995 7,195 March 2018 11,215 10,534 March 2019 12,023 12,120 March 2020 13,200 14,317

The Cathedral’s Instagram account, which was set up in 2016, also now has 6,931 followers compared to nearly 5,000 followers a year ago.

The Cathedral is also now in TripAdvisor’s Certificate of Excellence Hall of Fame, having received a Certificate of Excellence from TripAdvisor for five consecutive years.

As previously mentioned, the Cathedral website enjoyed its busiest month ever in August 2019 (35,543 unique visitors) due to Seeing It Differently . Prior to this, December 2018 had been the website’s busiest month with 18,563 unique visitors compared to 15,468 in December 2017. However, December 2019 exceeded both of the previous Decembers with 19,720 unique visitors. Work is currently under way to build on the foundation of the current website and to safeguard the Cathedral website for the future.

Printed Publications A new-look visitor leaflet was published in September 2019 encouraging people to “explore 900 years of history” at the Cathedral and highlighting 10 things not to miss during a visit. The leaflet is being distributed across the county via Take One Media.

The 24-page quarterly What’s On magazine continued to be an effective way of highlighting the brilliant mix of events at the Cathedral. Eight thousand copies were printed for each edition and distributed around the county.

Other printed publications have included the 12-page Christmas brochure and 12-page Lent, Holy Week and Easter brochure as well as programmes for concerts including Handel’s Messiah, Christmas with Norwich Cathedral Choir, Haydn’s The Creation and Handel’s Israel in Egypt.

Shakespeare Festival The 2019 Shakespeare Festival went extremely well, with a mix of editorial, advertorial, social media and digital promotion resulting in a sell-out performance of The Lord Chamberlain’s Men’s A Midsummer Night’s Dream on Friday 12 July (781 tickets sold) and a near sell-out on Thursday 11 July (747 tickets sold). In total, 1,528 tickets were sold compared to the 1,376 tickets for the 2018 festival.

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A Midsummer Night’s Dream received a brilliant review in the EDP, with reviewer Tom Bristow saying: “Shakespeare’s enchanting comedy of love, fantasy and reconciliation found its perfect backdrop in the cloisters of Norwich Cathedral.”

Tickets for the 2020 Shakespeare Festival – which would have seen The Lord Chamberlain’s Men present Macbeth on June 12 and 13 2020 – went on sale in early 2020. However, due to the Coronavirus pandemic, the production was postponed until summer 2021 and all ticket holders were refunded.

Dippy Preparations have been continuing at pace for the visit of the Natural History Museum’s Dippy on Tour: A Natural History Adventure exhibition. Below are some key highlights.

The unveiling of Ploddy – the Cathedral’s 28ft prehistoric puppet – at the Royal Norfolk Show in June 2019 proved a great way to start the countdown to Dippy’s arrival at the Cathedral and it attracted some great media coverage, with a brilliant news package on ITV Anglia in particular. Ploddy also wowed the crowds at the Lord Mayor’s Procession in July 2019 and has made various other appearances to raise the profile of Dippy’s visit.

January 2020 saw the launch of a campaign to recruit volunteers to help with the Dippy exhibition meanwhile February 2020 saw the Cathedral’s website provider Itineris start work on a Dippy on Tour “microsite” for the Cathedral website that will offer a comprehensive guide to everything visitors need to know ahead of their visit.

The first draft of the Cathedral’s formal Dippy marketing and communications plan was submitted in March 2020 and received positive feedback from the Natural History Museum.

Due to the Coronavirus pandemic, Dippy’s 2020 visit has now been postponed to 11 January 2021 until 21 March 2021 and the marketing and communications plan is now being adapted because of the changing situation.

COVID-19 With the closure of the Cathedral from March 23 2020 due to the Coronavirus pandemic, there was big shift in focus on the marketing front at the end of 2019-20.

Many events were cancelled or postponed, causing the February-April What’s On guide to became effectively obsolete. The next What’s On issue was cancelled and there was a pause on all other printed literature.

Digital marketing and communications – encompassing the Cathedral’s website, social media and e-shots – have always been important but during this time, they really came to the fore more than ever before. With these digital tools, the aim was to spread the word that, while the Cathedral building was closed, the Cathedral community was still there for everybody and there were still many ways that people could join in with Cathedral life from their homes. The Cathedral also enjoyed a great mix of coverage in the traditional media that reinforced this message.

Mission The numbers both attending services and visiting the Cathedral continue to hold their own, with a significant increase in numbers at our Christmas services. The Chapter remain committed to widening the range of those visiting the Cathedral and to enhance the visitors’ experience. New interpretation has been introduced into the Locutory both to explain the work of the Cathedral and to introduce people to the Christian faith.

Chapter has established a new committee to focus on issues of social responsibility. The Committee agreed its first focus should be on issues of climate change and environmental sustainability. Chapter has committed itself to working towards eco-church status. In March the Cathedral was awarded the Eco-Church Bronze award and is now working towards the Silver Award. These issues are now always considered in Chapter’s planning and decision making.

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The impact of poor mental health continues to be the main issue that presents itself within the Cathedral. The City Centre Churches Mental Health Group has helped cross-city co-operation on this issue. We have also sought to strength our links with the Norfolk and Suffolk Foundation Trust. Alongside this we continue to hold our services supporting those bereaved by suicide, those lost through addiction and those grieving the loss of a child.

As part of our mission we are always seeking those natural moments where God-focused conversations can take place. Last August we organised an eleven-day missional event called Seeing it Differently . The aim was to help people to see the building differently, and in particular to help people engage with our roof bosses which tell the story of the Bible, and to use this to open up conversations about seeing God and faith differently. The central attraction was a traditional helter-skelter in the Nave helping people to get closer to the roof bosses. The event attracted global attention with some 10,000 people riding the helter-skelter alongside some additional 30,000 visitors to the building. Throughout there was a wonderful atmosphere in the Cathedral, many fascinating conversations were had and hundreds of copies of gospels, books on prayer, leaflets about Christianity and story books about Jesus were given away.

We continued our on-going offer of hand massage at special events such as the Royal Norfolk Show and the Cathedral Open Evening. Once again we also offered an online social media Advent Calendar. Dippy the Dinosaur’s arrival was postponed by COVID-19 but preparations are now underway for his arrival in January 2021 and the many conversations that this will stimulate.

Powers of Investment Powers of investment are contained in section 16 of the Cathedrals Measure 1999. Subject to the provisions of that section, Chapter has the following powers of investing monies which form part of the endowment of the cathedral church namely: a) Power to invest in the acquisition of land; b) Power to invest in any investment fund or deposit fund constituted under the Church Funds Investment Measure 1958 (The Dean and Chapter have adopted the Church of England’s Ethical Investment Policy); and c) The same powers of investing as a trustee has under section one of the Trustee Investments Act 1961.

Approval of Annual Report

These accounts were approved by the Chapter on 5 October 2020 and are signed on its behalf by

The Very Rev'd Dr Jane Hedges Dean

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AUDITOR'S REPORT

TO THE CHAPTER OF NORWICH CATHEDRAL

Opinion

We have audited the financial statements of The Chapter of Norwich Cathedral for the year ended 31 March 2020, which comprise the Consolidated Statement of Financial Activities, the Consolidated and Cathedral-only Balance Sheets, the Cash Flow Statement and the notes to the financial statements. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland.

In our opinion, the financial statements:

• give a true and fair view of the state of the group's and of the Cathedral's affairs as at 31 March 2020 and of the group's net movement in funds for the year then ended; and

• have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice and the guidelines specified by the Church Commissioners under the powers given to them by Section 27 of the Cathedrals Measure 1999.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the group in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the Financial Reporting Council's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Responsibilities of the Chapter members for the financial statements

As explained more fully in the Statement of the Chapter’s Responsibilities, the Chapter members are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the Chapter members are responsible for assessing the group's and the Cathedral's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless they either intend to liquidate the group or the Cathedral or to cease operations, or have no realistic alternative but to do so.

Auditor's responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes an opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with International Standards on Auditing (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. A further descriptions of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.

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AUDITOR'S REPORT

TO THE CHAPTER OF NORWICH CATHEDRAL

Conclusion relating to going concern

We have nothing to report in respect of the following matters in relation to which the International Standards on Auditing (UK) require us to report to you:

• the Chapter members use of the going concern basis of accounting in the preparation of the financial statements is not appropriate; or

• the Chapter members have not disclosed in the financial statements any identified material uncertainties that may cast significant doubt about the group's or the Cathedral's ability to continue to adopt the going concern basis of accounting for a period of at least twelve months from the date when the financial statements are authorised for issue.

Other information

The Chapter members are responsible for the other information. The other information comprises the information included in the Annual Report of the Chapter. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report this fact. We have nothing to report in this regard.

Matters on which we are required to report by exception

We have nothing to report in respect of the following matters in relation to which we report to you if, in our opinion: • sufficient accounting records have not been kept; or • the financial statements are not in agreement with the accounting records and returns; or • we have not received all the information and explanations we require for our audit.

Use of our report

This report is made solely to the Chapter members, as a body, in accordance with Section 27 of the Cathedrals Measure 1999. Our audit work has been undertaken for no purpose other than to draw the attention of the Chapter members to those matters which we are required to include in an auditors' report addressed to them. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Chapter, and the Chapter members as a body, for our audit work, for this report, or for the opinions we have formed.

Frank Shippam BSc FCA DChA (Senior Statutory Auditor) For and on behalf of MA Partners Audit LLP Statutory Auditors 7 The Close, Norwich, NR1 4DJ Date: 11 December 2020

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CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES

FOR THE YEAR ENDED 31 MARCH 2020

General Designated Restricted Endowment Total Total Funds Funds Funds Funds 2020 2019 Notes £ £ £ £ £ £

Income 3 Donations, legacies and grants: - Donations 366,436 3,500 422,732 4,185 796,853 1,106,471 - Legacies 195,315 - 73,641 - 268,956 44,199 - Grants 7,428 - 171,409 - 178,837 220,987 Income from charitable activities 91,622 - - - 91,622 86,198 Income from other trading activities 672,128 - 15,544 - 687,672 879,669 Income from property and investments 2,145,814 - - - 2,145,814 2,059,663 Total income 3,478,743 3,500 683,326 4,185 4,169,754 4,397,187

Raising funds 4 (1,502,863) - (6,958) - (1,509,821) (1,742,817)

Net incoming resources available for mission 1,975,880 3,500 676,368 4,185 2,659,933 2,654,370

Expenditure on mission 5 Ministry (707,001) (492) (246,349) - (953,842) (902,124) Cathedral and precincts upkeep (582,730) (142,463) (271,851) - (997,044) (991,978) Education and outreach (173,633) (30,056) (16,293) - (219,982) (184,902) Other expenditure (34,846) (35,930) (263) - (71,039) (46,432)

Total expenditure on mission (1,498,210) (208,941) (534,756) - (2,241,907) (2,125,436)

Total expenditure on raising funds, mission and governance 6 (3,001,073) (208,941) (541,714) - (3,751,728) (3,868,253)

Net incoming / (outgoing) resources 477,670 (205,441) 141,612 4,185 418,026 528,934

Gains on revaluations and disposals of property and investments Investment property 11 - - - - - 3,556,000 Non-investment property 11 - - - - - 418,400 Investments 11 - - - (220,591) (220,591) 179,242 - - - (220,591) (220,591) 4,153,642

Transfers between funds 9 (485,560) 521,553 (35,993) - - -

Net increases / (decreases) in funds (7,890) 316,112 105,619 (216,406) 197,435 4,682,576

Funds brought forward 380,184 583,106 826,410 72,019,193 73,808,893 69,126,317

Funds carried forward 372,294 899,218 932,029 71,802,787 74,006,328 73,808,893

For analysis of 2019 Statement of Financial Activities by fund see note 23.

The notes on pages 35 to 59 form part of these financial statements.

Page 29 NORWICH CATHEDRAL

CATHEDRAL STATEMENT OF FINANCIAL ACTIVITIES

FOR THE YEAR ENDED 31 MARCH 2020

General Designated Restricted Endowment Total Total Funds Funds Funds Funds 2020 2019 £ £ £ £ £ £

Income Donations, legacies and grants: - Donations 458,259 3,500 387,732 - 849,491 1,108,054 - Legacies 195,315 - 73,641 - 268,956 39,588 - Grants 7,428 - 171,409 - 178,837 220,987 Income from charitable activities 91,622 - - - 91,622 86,198 Income from other trading activities 138,399 - 13,345 - 151,744 137,600 Income from property and investments 2,022,222 - - - 2,022,222 1,927,967 Total income 2,913,245 3,500 646,127 - 3,562,872 3,520,394

Raising funds (1,030,656) - (6,958) - (1,037,614) (986,698)

Net incoming resources available for mission 1,882,589 3,500 639,169 - 2,525,258 2,533,696

Expenditure on mission Ministry (570,632) (492) (236,494) - (807,618) (768,902) Cathedral and precincts upkeep (598,107) (142,463) (267,754) - (1,008,324) (1,002,142) Education and outreach (174,567) (30,056) (16,396) - (221,019) (186,150) Other expenditure (29,546) (36,078) (263) - (65,887) (41,260)

Total expenditure on mission (1,372,852) (209,089) (520,907) - (2,102,848) (1,998,454)

Total expenditure on raising funds, mission and governance (2,403,508) (209,089) (527,865) - (3,140,462) (2,985,152)

Net incoming / (outgoing) resources 509,737 (205,589) 118,262 - 422,410 535,242

Gains on revaluations and disposals of property and investments Investment property - - - - - 3,556,000 Non-investment property - - - - - 418,400 Investments ------3,974,400

Transfers between funds (484,324) 521,701 (37,377) - - -

Net increases / (decreases) in funds 25,413 316,112 80,885 - 422,410 4,509,642

Funds brought forward 313,040 583,106 822,672 68,747,071 70,465,889 65,956,247

Funds carried forward 338,453 899,218 903,557 68,747,071 70,888,299 70,465,889

The notes on pages 35 to 59 form part of these financial statements.

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CONSOLIDATED BALANCE SHEET

AS AT 31 MARCH 2020

Unrestricted Restricted Endowment Total Funds Total Funds Funds Funds Funds 2020 2019 £ £ £ £ £ Notes Fixed assets Investment assets Property 11 - - 51,562,000 51,562,000 51,562,000 Investments 11 - - 2,910,313 2,910,313 3,272,609 - - 54,472,313 54,472,313 54,834,609 Non investment assets Property 11 - - 17,364,022 17,364,022 17,364,022 Equipment and plant 11 113,340 32,830 - 146,170 158,938 113,340 32,830 17,364,022 17,510,192 17,522,960

Total fixed assets 113,340 32,830 71,836,335 71,982,505 72,357,569

Current assets Stocks 12 55,582 - - 55,582 65,090 Debtors 13 190,469 - - 190,469 179,441 Cash at bank and in hand 1,252,956 899,199 (33,548) 2,118,607 1,666,099 1,499,007 899,199 (33,548) 2,364,658 1,910,630

Liabilities due within one year Creditors 14 (340,835) - - (340,835) (459,306)

Net current assets / (liabilities) 1,158,172 899,199 (33,548) 2,023,823 1,451,324

Total assets less current liabilities 1,271,512 932,029 71,802,787 74,006,328 73,808,893

Net assets 1,271,512 932,029 71,802,787 74,006,328 73,808,893

Funds General Fund 372,294 - - 372,294 380,184 Designated funds 9 899,218 - - 899,218 583,106 Restricted funds Martin Kaye Library 9 - 32,830 - 32,830 32,830 Restricted donations 9 - 870,727 - 870,727 789,842 Flower Guild 9 - 3,340 - 3,340 3,738 Choir Endowment Fund 9 - 25,132 - 25,132 - Endowment funds Revaluation of properties 9 - - 57,094,721 57,094,721 57,094,721 Other endowment funds 9 - - 14,708,066 14,708,066 14,924,472

1,271,512 932,029 71,802,787 74,006,328 73,808,893

The financial statements were approved by the Chapter on 5 October 2020 and signed on their behalf by:

The Very Revd Dr Jane Hedges The Revd Canon Dr Peter Doll Dean Canon Librarian

The notes on pages 35 to 59 form part of these financial statements.

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CATHEDRAL BALANCE SHEET

AS AT 31 MARCH 2020

Unrestricted Restricted Endowment Total Funds Total Funds Funds Funds Funds 2020 2019 £ £ £ £ £ Notes Fixed assets Investment assets Property 11 - - 51,562,000 51,562,000 51,562,000 Investments 11 2 - - 2 2 2 - 51,562,000 51,562,002 51,562,002 Non investment assets Property 11 - - 17,364,022 17,364,022 17,364,022 Equipment and plant 11 87,725 32,830 - 120,555 128,802 87,725 32,830 17,364,022 17,484,577 17,492,824

Total fixed assets 87,727 32,830 68,926,022 69,046,579 69,054,826

Current assets Stocks 12 60 - - 60 205 Debtors 13 268,538 - - 268,538 235,777 Cash at bank and in hand 1,145,997 870,727 (178,951) 1,837,773 1,535,525 1,414,595 870,727 (178,951) 2,106,371 1,771,507

Liabilities due within one year Creditors 14 (264,651) - - (264,651) (360,444)

Net current assets / (liabilities) 1,149,944 870,727 (178,951) 1,841,720 1,411,063

Total assets less current liabilities 1,237,671 903,557 68,747,071 70,888,299 70,465,889

Net assets 1,237,671 903,557 68,747,071 70,888,299 70,465,889

Funds General Fund 338,453 - - 338,453 313,040 Designated funds 9 899,218 - - 899,218 583,106 Restricted funds Martin Kaye Library 9 - 32,830 - 32,830 32,830 Restricted donations 9 - 870,727 - 870,727 789,842 Endowment fund Revaluation of properties 9 - - 57,094,721 57,094,721 57,094,721 Other endowment funds 9 - - 11,652,350 11,652,350 11,652,350

1,237,671 903,557 68,747,071 70,888,299 70,465,889

The financial statements were approved by the Chapter on 5 October 2020 and signed on their behalf by:

The Very Revd Dr Jane Hedges The Revd Canon Dr Peter Doll Dean Canon Librarian

The notes on pages 35 to 59 form part of these financial statements.

Page 32 NORWICH CATHEDRAL

CONSOLIDATED CASH FLOW STATEMENT

FOR THE YEAR ENDED 31 MARCH 2020

2020 2019 Note £ £

Net cash (outflow) from operating activities (page 34) (1,150,553) (629,500)

Investing activities 21 1,484,080 1,436,045

Financing activities 21 118,980 (259,152)

Increase in cash in the period 22 452,508 547,394

The notes on pages 35 to 59 form part of these financial statements.

Page 33 NORWICH CATHEDRAL

CONSOLIDATED CASH FLOW STATEMENT INFORMATION

FOR THE YEAR ENDED 31 MARCH 2020

2020 2019 Note £ £

RECONCILIATION OF NET OUTGOING RESOURCES TO NET CASH OUTFLOW FROM OPERATING ACTIVITIES

Net incoming resources 418,026 528,934 Less investment income (134,541) (138,601) Less income from property investments (2,011,273) (1,921,062) Add property management costs 661,734 623,618 Add depreciation and loss on disposal of fixed assets 35,492 74,160 Decrease / (Increase) in debtors (11,028) 104,803 Decrease / (Increase) in stocks 9,508 1,606 Increase / (Decrease) in creditors (118,471) 97,042

Net cash (outflow) from operating activities (1,150,553) (629,500)

RECONCILIATION OF NET CASH FLOW TO MOVEMENT IN NET FUNDS 22

Increase in cash in the period 452,508 547,394

Net funds at 1 April 2019 1,666,099 1,118,705

Net funds at 31 March 2020 2,118,607 1,666,099

The notes on pages 35 to 59 form part of these financial statements.

Page 34 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

1 PRINCIPAL ACCOUNTING POLICIES

The financial statements have been prepared in accordance with the Accounting and Reporting Regulations for English Anglican Cathedrals, dated December 2018, and the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).

The Cathedral meets the definition of a public benefit entity under FRS 102.

These financial statements are presented in sterling, which is the functional currency of the Cathedral, and rounded to the nearest pound.

The financial statements are consolidated to include the financial statements of the Cathedral's subsidiary undertakings (as detailed in note 15).

a) GOING CONCERN

The Chapter has considered whether the use of the going concern basis of accounting is appropriate. To do this, they have considered whether there are any material uncertainties as to the Cathedral's ability to continue as a going concern. They have carried out this assessment for a period of at least one year from the date of approval of these financial statements. They have concluded that there are no material uncertainties about the Cathedral's ability to continue as a going concern.

b) FUND ACCOUNTING

General funds are unrestricted funds which are available for use at the discretion of the Chapter in furtherance of the general objectives of the Cathedral and which have not been designated for any other purposes.

Designated funds comprise unrestricted funds that have been set aside by the Chapter for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.

Restricted funds are funds that are to be used in accordance with specific restrictions imposed by donors, or which have been raised by the Cathedral for particular purposes. The cost of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

Endowment funds are held by the Cathedral and are invested in the property portfolio. The Chapter, at their discretion, may allocate the rental income from such investment to the general purposes of the Cathedral. Further endowment funds are held within Norwich Cathedral Choir Endowment Fund, a subsidiary. These funds are invested in perpetuity in listed investments. The Chapter, at their discretion, may allocate any part of the unapplied total return to the general purposes of the entity, namely for the provision, promotion and encouragement of music in the Cathedral Church of Norwich by the award in each year of a scholarship or scholarships to one or more of the Choristers.

Investment income, gains and losses are allocated to the appropriate fund.

Where amounts are payable on behalf of the Cathedral by third parties, for example the Church Commissioners, these are disclosed under both income and expenditure in the consolidated financial statements.

Page 35 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020 c) INCOME

All income including legacies are included in the Statement of Financial Activities when the Cathedral is legally entitled to the income and the amount can be quantified with reasonable accuracy.

Income tax recoverable in relation to investment income is recognised at the time the investment income is receivable. d) RESOURCES EXPENDED

All expenditure is accounted for on an accruals basis and has been included under expense categories that aggregate all costs for allocation to activities. Where costs cannot be directly attributed to particular activities they have been allocated on a basis consistent with the use of the resources. e) TANGIBLE FIXED ASSETS AND DEPRECIATION

Equipment, fixtures and machinery are stated at cost less accumulated depreciation thereon. Property and assets under construction are stated at cost or valuation.

Depreciation on tangible fixed assets is calculated to write-off the cost less estimated residual value over the expected useful economic lives of the assets concerned. The principal annual rates used for this purpose, which are consistent with those of the previous year, are:

Land and buildings not depreciated Martin Kaye Library not depreciated Office equipment 15% and 25% reducing balance; 25% straight line Fixtures and fittings 10% straight line Machinery 15% reducing balance

Office equipment and fixtures and fittings costing £500 or more are included in fixed assets in the year of purchase and subject to depreciation as set out above. Items costing less than £500 are written off in the year of purchase.

Investment properties are included in the balance sheet at their open market value (see note 8a) and are not depreciated.

Properties used for Cathedral purposes are valued at existing use value. The Chapter consider that these properties are maintained in such a state of repair that the corresponding depreciation would not be material and therefore is not charged. Within properties used for Cathedral purposes are the Refectory and the Hostry which are considered to be specialised properties and for which there is no open market value. These properties are stated at depreciated replacement cost.

No depreciation is charged on the assets in relation to the Martin Kaye Library, the majority of these assets consist of books which are considered to be appreciating assets and therefore it is not appropriate to depreciate these.

The Cathedral, its ancillary buildings and the inventory are excluded from the balance sheet as cost information is not available and conventional valuation approaches would lack sufficient reliability.

Page 36 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020 f) INVESTMENTS

Investments are a form of basic financial instrument and are initially recognised at their transaction value and subsequently measured at their fair value at the balance sheet date using the closing quoted market

The Statement of Financial Activities includes the net gains and losses arising on revaluation and disposals throughout the year. Realised gains and losses on investments are calculated as the difference between sales proceeds and their opening carrying value or their purchase value if acquired subsequent to the first day of the financial year. Unrealised gains and losses are calculated as the difference between the fair value at the year end and their carrying value. Realised and unrealised investment gains and losses are combined in the Statement of Financial Activities.

The Cathedral does not acquire put options, derivatives or other complex financial instruments.

The main form of financial risk faced by the Cathedral is that of volatility in equity markets and investment markets due to wider economic conditions, the attitudes of investors to investment risk, and changes in sentiment concerning equities and within particular sectors or subsectors. g) DEBTORS

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due. h) CASH AT BANK AND IN HAND

Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account. i) CREDITORS AND PROVISIONS

Creditors and provisions are recognised where the Cathedral has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due. j) PENSION SCHEME

The Chapter of Norwich Cathedral operates a defined contribution pension scheme. Contributions are charged to Statement of Financial Activities in the period in respect of which they are payable. The Cathedral also contributes to the Church of England Funded Pension Scheme (see note 21). k) STOCK

Stocks are valued at the lower of cost and net realisable value. Cost is determined on a first in first out basis. Net realisable value represents estimated selling price less costs to sell. Provision is made for obsolete, slow-moving or damaged stock where the net realisable value is less than cost.

Page 37 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

2 CRITICAL ACCOUNTING JUDGEMENTS AND KEY SOURCES OF ESTIMATION UNCERTAINTY

In preparing the financial statements, Chapter makes a number of judgements, estimates and assumptions about the recognition and measurement of assets, liabilities, income and expenditure. Chapter does so on a continuous evaluation basis using historical experience and prudent evaluation of future events that are believed to be reasonable under the circumstances. In applying the Cathedral’s accounting policies, the following are the judgements, estimates and assumptions that have the most significant effect on the recognition and measurement of assets, liabilities, income and expenditure in the financial statements.

Legacy income Chapter uses the income recognition criteria set out above to determine when it is appropriate to recognise legacy income in the financial statements. This can involve applying judgement over the probability of the income being received and its ability to be measured with sufficient reliability and, once recognised, estimation of the monetary value of the income.

Allocation of support costs Chapter uses an allocation model that requires both judgement and estimation over how support costs are split across various expenditure categories. The model is primarily based on estimates of time spent by individual members of clergy and staff across each expenditure category.

Depreciation of assets Chapter sets its depreciation rates for depreciable assets based on their useful lives. This requires estimation of the expected utility of the assets.

Stock Chapter estimates the net realisable value of stock items taking into account the most reliable evidence available at each reporting date. The future realisation of these stock items may be affected by market- driven changes that may reduce future selling prices.

Valuation of property Chapter uses valuation techniques involving judgement and estimation to determine the fair value of the Cathedral’s investment and non-investment properties at each reporting date. Estimates of fair values between independent revaluations are based on a combination of current market conditions, changes in tenure arrangements and guidance from external sources. Chapter bases its assumptions on observable data as far as possible but this may not always be available. In these cases Chapter uses the best information available. Estimated fair values may vary from the actual prices that would be achieved in a fully arm’s length commercial sale transaction at the reporting date.

Reporting uncertainty in the next reporting period With respect to the Cathedral’s next reporting period, the year ending 31 March 2021, the most significant areas of uncertainty that may affect the carrying value of assets and liabilities held by the Cathedral are market-driven changes to residential and commercial property valuations and the performance of uncertain investment markets. Further information on the Cathedral’s risk profile can be found on page 9.

Page 38 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

3 INCOME

General Designated Restricted Endowment Total Total Funds Funds Funds Funds 2020 2019 £ £ £ £ £ £

Donations, legacies and grants Congregational collections and giving 98,467 - - - 98,467 91,627 Visitors boxes 34,165 - - - 34,165 33,528 Donations 202,601 3,500 162,072 3,800 371,973 271,670 Income from appeals and fund raising - - 144,540 - 144,540 454,141 Tax recoverable under Gift Aid 31,203 - 17,029 385 48,617 39,214 Income from the Friends - - 99,091 - 99,091 216,291 Total donations 366,436 3,500 422,732 4,185 796,853 1,106,471

Legacies 195,315 - 73,641 - 268,956 44,199 Total legacies 195,315 - 73,641 - 268,956 44,199

Church Commissioners' grants - - 165,459 - 165,459 212,047 Other revenue and capital grants 7,428 - 5,950 - 13,378 8,940 Total grants 7,428 - 171,409 - 178,837 220,987

Total donations, legacies and grants 569,179 3,500 667,782 4,185 1,244,646 1,371,657

Income from charitable activities Facility and other fees 91,622 - - - 91,622 86,198

Total income from charitable activities 91,622 - - - 91,622 86,198

Income from other trading activities Charges to visitors 48,103 - - - 48,103 38,990 Lettings of cathedral and other buildings 9,931 - - - 9,931 11,290 Fundraising events 38,863 - - - 38,863 19,875 Gross income of shop, refectory and other trading activities - Shop 226,409 - - - 226,409 223,241 - Refectory 334,810 - - - 334,810 558,548 - Other trading activities 14,012 - 15,544 - 29,556 27,725

Total income from other trading activities 672,128 - 15,544 - 687,672 879,669

Income from property and investments Investment property income (note 8a) 2,011,273 - - - 2,011,273 1,921,062 Investments 124,229 - - - 124,229 132,193 Interest receivable 10,312 - - - 10,312 6,408

Total income from property and investments 2,145,814 - - - 2,145,814 2,059,663

Total income 3,478,743 3,500 683,326 4,185 4,169,754 4,397,187

Page 39 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

4 RAISING FUNDS

General Designated Restricted Endowment Total Total Funds Funds Funds Funds 2020 2019 £ £ £ £ £ £

Norwich Cathedral Enterprises Limited - Shop 168,126 - - - 168,126 162,209 - Refectory 311,736 - - - 311,736 603,088 Refectory costs 20,557 - - - 20,557 25,613 Investment property costs (note 8a) 661,734 - - - 661,734 623,618 Hostry 88,795 - - - 88,795 87,162 Marketing 92,455 - 6,958 - 99,413 89,577 Support costs 159,460 - - - 159,460 151,550 1,502,863 - 6,958 - 1,509,821 1,742,817

Page 40 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

5 EXPENDITURE ON MISSION

General Designated Restricted Endowment Total Total Funds Funds Funds Funds 2020 2019 £ £ £ £ £ £

Ministry Clergy stipends and working expenses 54,881 - 165,459 - 220,340 233,752 Clergy housing costs 36,537 - - - 36,537 32,638 Clergy support costs 27,981 - - - 27,981 26,864 Services, music and congregational costs 490,539 492 80,890 - 571,921 527,266 Support costs 97,063 - - - 97,063 81,604 707,001 492 246,349 - 953,842 902,124

Cathedral and precincts upkeep Major repairs and restoration 27,061 122,463 179,318 - 328,842 433,210 Maintenance and interior upkeep 385,577 20,000 89,171 - 494,748 402,174 Cathedral insurance 66,939 - - - 66,939 67,451 Precincts, security and gardens upkeep 33,822 - 3,362 - 37,184 30,854 Support costs 69,331 - - - 69,331 58,289 582,730 142,463 271,851 - 997,044 991,978

Education and outreach Educational activities 82,499 30,056 16,293 - 128,848 102,255 Archives and library 41,836 - - - 41,836 41,274 Charitable and other giving 7,700 - - - 7,700 6,400 Support costs 41,598 - - - 41,598 34,973 173,633 30,056 16,293 - 219,982 184,902

Other expenditure Other items 20,555 35,930 263 - 56,748 32,297 Governance costs (note 7) 14,291 - - - 14,291 14,135 34,846 35,930 263 - 71,039 46,432

Total expenditure on mission 1,498,210 208,941 534,756 - 2,241,907 2,125,436

Page 41 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

6 SUPPORT COSTS

Support costs have been apportioned using headcount per department as the basis, as detailed in the table below:

2020 2019 Direct Support Direct Support costs costs Total costs costs Total £ £ £ £ £ £

Raising funds 1,350,361 159,460 1,509,821 1,591,267 151,550 1,742,817 Ministry 856,779 97,063 953,842 820,520 81,604 902,124 Cathedral and precincts upkeep 927,713 69,331 997,044 933,689 58,289 991,978 Education and outreach 178,384 41,598 219,982 149,929 34,973 184,902 Other expenditure on mission 71,039 - 71,039 46,432 - 46,432

Total expenditure on raising funds, mission and governance 3,384,276 367,452 3,751,728 3,541,837 326,416 3,868,253

7 GOVERNANCE COSTS

General Designated Restricted Endowment Total Total Funds Funds Funds Funds 2020 2019 £ £ £ £ £ £

Audit and accountancy (note 19) 14,291 - - - 14,291 14,135

Page 42 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

8 NOTES TO THE STATEMENT OF FINANCIAL ACTIVITIES

a) Investment property income/expenditure and gains/losses 2020 2019 £ £ £ £

Rents receivable 2,011,273 1,921,062 Insurance costs 48,969 47,613 Repairs and maintenance 218,074 225,753 Architect's fees 11,839 20,676 Managing Agents' fees 74,744 72,310 Estates Department 286,552 243,815 Rates 8,838 8,640 Bad debts (381) (3,519) Legal and professional 13,099 8,330 (661,734) (623,618) Net income 1,349,539 1,297,444

Revaluation of investment property (see note 11) - 3,556,000

Total return from investment property 1,349,539 4,853,444

The Cathedral owns a number of residential and commercial properties, which are let. The income from these has been detailed above.

In addition the Cathedral owns residential properties currently occupied by clerical and lay employees of the Cathedral.

Page 43 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

9 FUNDS

Unrestricted Funds:-

Designated Funds

These funds include all provisions made by the Administrative Chapter for expenses to be incurred in future years.

Balance at Balance at 1 April 2019 Income Expenditure Transfers 31 March 2020

Road repairs 10,000 - - - 10,000 Ferry Lane Garages 93,110 - (75,485) 150,000 167,625 Allan Bridgewater Gift 965 - (492) - 473 Chapter staff houses 5,800 - - - 5,800 Close property refurbishments 22,402 - (44,000) 77,000 55,402 Lighting project 48,100 - - (48,100) - Pastoral Matters 251 - - - 251 Broderers Relocation 12,704 - (2,979) (6,000) 3,725 Dippy attraction 30,000 - (30,853) 21,000 20,147 Mission 14,600 - (13,621) (148) 831 Pilgrimage Project 10,000 3,500 (11,523) - 1,977 Refectory and Hostry Repairs 20,000 - (20,000) 10,000 10,000 Signage and Interpretation 30,000 - (1,586) 26,209 54,623 Website Development 4,000 - - - 4,000 Library Storage 7,000 - - - 7,000 Consultancy 10,000 - (8,402) (1,598) - Organ restoration 264,174 - - 85,000 349,174 Girl Choristers - - - 35,000 35,000 Boy Choristers - - - 114,106 114,106 Special Services Fund - - - 5,000 5,000 Eco Projects - - - 10,000 10,000 Cathedral Spire - - - 44,084 44,084

583,106 3,500 (208,941) 521,553 899,218

Road repairs This fund is designed to meet any major works to The Cathedral Close.

Ferry Lane Garages Development costs for Ferry Lane Garages residential conversion.

Allan Bridgewater This represents a donation received, part of which was spent on the installation of a container for holy oils.

Chapter staff houses Funds have been designated for works to Chapter houses in The Close.

Close property refurbishments Funds have been designated for the redecoration and renovation of properties within The Close, in anticipation of a number of changes in tenancy in the near future.

Page 44 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

9 FUNDS (CONTINUED)

Lighting project This fund is designated to provide new internal lighting within the Cathedral.

Pastoral Matters Funds have been designated to support future pastoral matters.

Broderers relocation To fund the re-location of the Broderers' Guild to the South Transept and to refurbish Flat 56b for residential letting.

Dippy attraction Funds to support the visit of Dippy the Dinosaur to Norwich Cathedral.

Mission Funds to support major Mission projects.

Pilgrimage Project A project to develop a Pilgrimage route across the Diocese of Norwich.

Refectory and Hostry Repairs To fund more major repairs to the Hostry and Refectory buildings.

Signage and Interpretation To install new interpretation boards in the Cathedral for use by our visitors.

Website Development To fund continuing updates to the Cathedral website.

Library Storage To provide bespoke picture storage in the Library.

Consultancy To fund specialist advice for the outsourcing of the Refectory.

Organ restoration To rebuild and restore the Cathedral Organ.

Girl Choristers To support awards to Girl Choristers.

Boy Choristers To support awards to Boy Choristers.

Special Services Fund To fund major national services.

Eco Projects To support Chapter's response to the Church of England's Carbon Neutral Policy.

Cathedral Spire To fund phase two repairs to the Spire.

Page 45 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

9 FUNDS (CONTINUED)

Restricted Funds Balance at Balance at 1 April 2019 Income Expenditure Transfers 31 March 2020

Martin Kaye Library 32,830 - - - 32,830

Restricted donations - Cathedral repairs - 99,091 (94,091) (5,000) - - Organ restoration 530,414 159,070 (90,004) - 599,480 - Lighting project - 975 (1,931) 956 - - Preachers' Charity - 10,873 (581) (10,292) - - Norwich Cathedral Girls Choir 5,181 6,630 (1,091) - 10,720 - Norwich Cathedral Concerts 9,369 26,467 (31,042) - 4,794 - Specific gifts 66,048 123,929 (138,050) 8,543 60,470 - Stipends - 165,459 (165,459) - - - Choral scholar property 160,557 - - (31,700) 128,857 - Cloister Niches 2,818 - - - 2,818 - Girl Choristers 15,455 28,633 (5,500) - 38,588 - Dippy attraction - 25,000 - - 25,000 Total restricted donations 789,842 646,127 (527,749) (37,493) 870,727

Norwich Cathedral Flower Guild 3,738 2,199 (4,097) 1,500 3,340 Norwich Cathedral Choir Endowment Fund - 35,000 (9,868) - 25,132 826,410 683,326 (541,714) (35,993) 932,029

Martin Kaye Library This represents the total value of the donation of the books, shelving and equipment received from the Anne French Memorial Centre Trust during the year ended 31 March 2002.

Cathedral repairs This fund represents major repair and restoration work carried out on the fabric of Norwich Cathedral, supported by the Friends of Norwich Cathedral.

Organ restoration This fund includes amounts received for the restoration of the Cathedral organ.

Lighting project This fund includes amounts received to provide new internal lighting within the Cathedral.

Preachers' Charity The Great Hospital Preacher’s Charity donates money on an annual basis to promote educationally based activities at the Cathedral. A transfer was made to partially offset the costs of the Schools Officer.

Norwich Cathedral Girls Choir This fund is used to support the activities of the Cathedral's Girl Choisters.

Norwich Cathedral Concerts This fund includes amounts received towards the operating costs of Cathedral related concerts.

Page 46 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

9 FUNDS (CONTINUED)

Specific gifts This represents donations for specific purposes.

Stipends This fund represents the contributions from the Church Commissioners for members of the Chapter of the Cathedral.

Choral Scholar Property This fund represents a legacy received to be used for the provision of accommodation to the Choral Scholars.

Cloister Niches To fund the provision of statutes of HM The Queen and HRH The Duke of Edinburgh in two vacant Niches of the Lavatorium in the Cloisters

Girl Choristers Part of ‘They Shall Laugh and Sing’ the Norwich Cathedral Music Appeal, establishing a revenue fund to provide music lessons for our Girl Choristers

Dippy attraction To support educational activities surrounding the Dippy the Dinosaur exhibition at Norwich Cathedral.

Page 47 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

9 FUNDS (CONTINUED)

Endowment Funds

Balance at Transfers & Balance at 1 April 2019 Income Expenditure Revaluations 31 March 2020

Endowment funds of Norwich Cathedral 681,026 - - - 681,026 Revaluation of properties 57,094,721 - - - 57,094,721 Hostry and Refectory Project 10,971,324 - - - 10,971,324 68,747,071 - - - 68,747,071 Endowment funds of Norwich Cathedral Choir Endowment Fund 3,272,122 4,185 - (220,591) 3,055,716 72,019,193 4,185 - (220,591) 71,802,787

£681,026 of this Fund represents part of the endowment of Norwich Cathedral, largely arising from past property sales. It may only be used for improvement or development of Chapter property, with the consent of the Church Commissioners.

£57,094,721 represents the balance created by the revaluation of property to values set out in note 11.

In the year ended 31 March 2006, with the approval of the Church Commissioners, part of the value of the Refectory (£1,250,000) was transfered from Restricted Funds to Endowment Funds. This figure was based on a valuation by Savills, Chartered Surveyors, of the restaurant operating area of the Refectory building. Having completed phase 2 of the development, and satisfying all restrictions relating to funds received, it was resolved, with approval of the Church Commissioners, to transfer the funds relating to the development from Restricted Funds (£8,916,580) to Endowment Funds. Additional funds were received through Norwich Cathedral Trust towards the Hostry costs incurred.

Since 2010, transfers totalling £680,000 have been made. Chapter's aim is to clear the remaining deficit of £178,951 in due course.

Page 48 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

10 EMPLOYEE COSTS 2020 2019 Clergy Lay staff Total Clergy Lay staff Total £ £

Wages and salaries 94,094 957,879 1,051,973 92,252 890,305 982,557

Social security costs 8,976 74,414 83,390 8,457 69,407 77,864

Pension costs 31,485 49,181 80,666 35,717 46,010 81,727

134,555 1,081,474 1,216,029 136,426 1,005,722 1,142,148

Number of employees Headcount Full time equivalent 2020 2019 2020 2019

Chapter 5 5 4 4

Administration 10 9 7 7

Vergers and interior upkeep 10 11 8 7

Music 26 22 7 8

Education 4 5 3 3

Estates Department 11 10 9 8

Shop and restaurant 13 26 7 15

Hostry 6 5 3 2

Commercial and marketing 1 1 1 1

86 94 49 55

During the year 1 (2019 - 1) employee received remuneration, excluding employer's pension contributions, between £60,000 to £70,000.

Key management personnel are considered to be the Dean and other residentiary members of the Chapter, and their aggregate remuneration including social security and pension costs was £181,029 (2019 - £183,680). Further detail is provided in note 17.

Page 49 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

11 FIXED ASSETS

CONSOLIDATED Properties used Equipment Investment for Cathedral Martin Kaye fixtures and Properties purposes Library machinery Total £ £ £ £ £ COST / VALUATION Cost at 1 April 2019 - 11,297,222 - 451,214 11,748,436 Valuation at 1 April 2019 51,562,000 6,066,800 32,830 - 57,661,630

Additions at cost - - - 17,276 17,276 Revaluation - - - - - Disposals at cost - - - (23,197) (23,197)

At 31 March 2020 51,562,000 17,364,022 32,830 445,292 69,404,144

DEPRECIATION At 1 April 2019 - - - 325,105 325,105

Charge for the year - - - 27,604 27,604 Disposals - - - (20,758) (20,758)

At 31 March 2020 - - - 331,952 331,952

NET BOOK VALUE At 31 March 2020 51,562,000 17,364,022 32,830 113,340 69,072,192

- cost (net of depreciation) - 11,297,222 - 113,340 11,410,562 - valuation 51,562,000 6,066,800 32,830 - 57,661,630

At 31 March 2019 51,562,000 17,364,022 32,830 126,108 69,084,960

Page 50 NORWICH CATHEDRAL

NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

11 FIXED ASSETS (CONTINUED)

CATHEDRAL ONLY Properties used for Equipment Investment for Cathedral Martin Kaye fixtures and Properties purposes Library machinery Total £ £ £ £ £ COST / VALUATION Cost at 1 April 2019 - 11,297,222 - 313,915 11,611,137 Valuation at 1 April 2019 51,562,000 6,066,800 32,830 - 57,661,630

Additions at cost - - - 13,974 13,974 Revaluation - - - - - Disposals at cost - - - (12,581) (12,581)

At 31 March 2020 51,562,000 17,364,022 32,830 315,308 69,274,160

DEPRECIATION At 1 April 2019 - - - 217,943 217,943

Charge for the year - - - 20,956 20,956 Disposals - - - (11,316) (11,316)

At 31 March 2020 - - - 227,583 227,583

NET BOOK VALUE At 31 March 2020 51,562,000 17,364,022 32,830 87,725 69,046,577

- cost (net of depreciation) - 11,297,222 - 87,725 11,384,947 - valuation 51,562,000 6,066,800 32,830 - 57,661,630

At 31 March 2019 51,562,000 17,364,022 32,830 95,972 69,054,824

The Chapter undertook a project to value its properties on a professional basis and this valuation was undertaken by Savills, Chartered Surveyors, who reported as at 31 March 2016. This has been based on the Guidelines on Accounting and Reporting by English Anglican Cathedrals. Further upward revaluations were recorded in the years ended 31 March 2017 and 2019 based on information provided by Savills to reflect market movements and changes in tenure arrangements. A further review was undertaken by Savills in March 2020, which advised that there had been no material movement in the valuation since March 2019. This advice was adopted by the Dean and Chapter.

Further information on the use of the property is shown in note 8a, and of the method of valuation and depreciation policy in note 1e.

Norwich Cathedral is a Romanesque building, now over 900 years old. For a full description of it, please refer to the Cathedral guidebook. The contents of the Cathedral are various, comprising medieval paintings, communion plate, books, both historic and modern, and other miscellaneous precious items.

None of the above figures include a value for the Cathedral itself.

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NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

11 FIXED ASSETS (CONTINUED)

INVESTMENTS Listed investments £ VALUATION Valuation at 1 April 2019 3,272,609

Additions 373,534 Disposals (508,386) Revaluations (227,444)

Valuation at 31 March 2020 2,910,313

The above investments are held by Norwich Cathedral Choir Endowment Fund (see note 15). These are all listed investments.

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NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

12 STOCK Group Cathedral 2020 2019 2020 2019 £ £ £ £

Shop 55,522 59,746 - - Refectory - 5,139 - - Other 60 205 60 205 55,582 65,090 60 205

13 DEBTORS Group Cathedral 2020 2019 2020 2019 £ £ £ £

Trade debtors 86,364 66,921 62,449 56,701 Due from Norwich Cathedral Enterprises Limited - - 103,033 67,803 Prepayments and accrued income 26,431 41,950 26,431 41,138 Other debtors 77,674 70,570 76,625 70,135 190,469 179,441 268,538 235,777

14 CREDITORS Amounts falling due within one year Group Cathedral 2020 2019 2020 2019 £ £ £ £

Trade creditors 116,499 142,843 116,110 131,110 Other taxes and social security 21,733 48,890 20,915 46,070 Accruals and deferred income 100,959 162,442 83,067 132,661 Other creditors 101,644 105,131 44,559 50,603 340,835 459,306 264,651 360,444

Other creditors includes a pension deficit liability due to the Church of England Funded Pensions Scheme of £7,800 (2019 - £23,400). This liability represents the present value of the deficit contributions agreed as at the accounting date and has been valued using assumptions set by reference to the duration of the deficit recovery payments.

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NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

15 SUBSIDIARY UNDERTAKINGS

Norwich Cathedral Enterprises Limited

This company, which is owned by the Chapter of Norwich Cathedral, operates the Shop and the Refectory. The day to day management is carried out by the Board of Directors. The Dean, the Revd Canon Andrew Bryant and Lay Canon Mary Rudd are members of the Board. The results for the Company have been consolidated with those of Norwich Cathedral, as required by Section 27 of the Cathedrals Measure 1999. Transactions between Norwich Cathedral Enterprises Limited and Norwich Cathedral are disclosed in note 17.

Norwich Cathedral Choir Endowment Fund

This trust fund, which is also a registered charity, was established by the Chapter of Norwich Cathedral in 1986. It has its own assets and income, from which it contributes towards the education costs of the Cathedral choristers. The results for this trust fund have been consolidated with those of Norwich Cathedral as required by Section 27 of the Cathedrals Measure 1999. There were no transactions between Norwich Cathedral Choir Endowment Fund and Norwich Cathedral during the year.

Norwich Cathedral Flower Guild

The fund and activities in relation to Norwich Cathedral Flower Guild have been consolidated into these accounts. Transactions between Norwich Cathedral Flower Guild and Norwich Cathedral are disclosed in note 17.

16 RELATED ENTITIES

Friends of Norwich Cathedral (the Friends)

This is a separate association, and a registered charity, which is not under the control of the Chapter. During the year, £99,091 (2019 - £216,291) was received from the Friends, this amount has been included within donations in note 3.

Norwich Cathedral Trust

This is a separate legal entity, not controlled by the Dean and Chapter. One of its aims, hence the related entity classification, is to support Charitable Purposes connected with the Cathedral and the Dean and Chapter.

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NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

17 RELATED PARTY TRANSACTIONS

During the year the total emoluments, including pension contributions, paid to the residentiary members of The Chapter by the Church Commissioners or Chapter were as follows: 2020 2019 £ £

The Very Revd Dr Jane Hedges 52,901 51,570 The Revd Canon Andrew Bryant 40,922 40,047 The Revd Canon Dr Peter Doll 40,980 40,203 The Revd Canon Aidan Platten 40,732 44,808 The Revd Canon Keith James 5,494 7,052

The remuneration of, and pension provision for, clerical members of the Chapter are paid in accordance with the scales laid down annually by the Church Commissioners, the Archbishops' Council and the Church of England Pensions Board.

During the year the Chapter reimbursed expenditure incurred by its members in relation to travel, insurance, entertainment, light and heat costs of £11,136 (2019 - £10,112).

During the year the following transactions took place with Norwich Cathedral Enterprises Limited: 2020 2019 £ £ - Donation of profits from Norwich Cathedral Enterprises Limited 91,823 14,208 - Goods sold to Norwich Cathedral Enterprises Limited - 251 - Goods purchased from Norwich Cathedral Enterprises Limited 24,400 37,579 - Services provided to Norwich Cathedral Enterprises Limited 27,487 41,917

During the year a donation of £1,500 was made to Norwich Cathedral Flower Guild from Norwich Cathedral.

During the year a donation of £4,000 was made to Norwich Cathedral Choir Endowment Fund from Norwich Cathedral.

18 COMMITMENTS

At 31 March 2020, the entity had a commitment to rebuild the Cathedral Organ as follows: 2020 2019 £ £

Contracted for but not provided in these financial statements 1,487,819 -

19 AUDITOR'S REMUNERATION 2020 2019 £ £

Audit services - all entities 13,000 12,895 Other services - all entities 1,291 1,240 14,291 14,135

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NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

20 PENSION SCHEMES

A Group Personal Pension Plan operated by Scottish Widows is available to all lay staff employees. The Dean and Chapter currently contributes 6% of gross annual salary to the scheme.

Norwich Cathedral also participates in the Church of England Funded Pensions Scheme for stipendiary clergy, a defined benefit pension scheme. This scheme is administered by the Church of England Pensions Board, which holds the assets of the schemes separately from those of the Responsible Bodies.

Each participating Responsible Body in the scheme pays contributions at a common contribution rate applied to pensionable stipends.

The scheme is considered to be a multi-employer scheme as described in Section 28 of FRS 102. This means it is not possible to attribute the scheme's assets and liabilities to each specific Responsible Body, and this means contributions are accounted for as if the scheme were a defined contribution scheme. The pensions costs charged to the Statement of Financial Activities in the year are contributions payable towards benefits and expenses accrued in that year (2020: £9,615, 2019: £9,425), plus the figures highlighted in the table below as being recognised in the Statement of Financial Activities, giving total income of £10,385 for 2020 (2019: charge of £6,425).

A valuation of the scheme is carried out once every three years. The most recent scheme valuation completed was carried out at 31 December 2018. The 2018 valuation revealed a deficit of £50m, based on assets of £1,818m and a funding target of £1,868m, assessed using the following assumptions:

● An average discount rate of 3.2% p.a.; ● RPI inflation of 3.4% p.a. (and pension increases consistent with this); ● Increase in pensionable stipends of 3.4% p.a.; ● Mortality in accordance with 95% of the S3NA_VL tables, with allowance for improvements in mortality rates in line with the CMI2018 extended model with a long term annual rate of improvement of 1.5%, a "smoothing parameter" of 7 and an initial addition to mortality improvements of 0.5% p.a.

Following the 31 December 2018 valuation, a recovery plan was put in place until 31 December 2022 and the deficit recovery contributions (as a percentage of pensionable stipends) are as set out in the table below.

January 2018 January 2021 % of pensionable stipends to December to December 2020 2022

Deficit repair contributions 11.90% 7.10%

As at 31 December 2017 and 31 December 2018 the deficit recovery contributions under the recovery plan in force at that time were 11.9% of pensionable stipends until December 2025.

As at 31 December 2019 the deficit recovery contributions under the recovery plan in force were as set out in the above table.

For senior office holders, pensionable stipends are adjusted in the calculations by a multiple, as set out in the scheme's rules.

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NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

20 PENSION SCHEMES (CONTINUED)

Section 28.11A of FRS 102 requires agreed deficit recovery payments to be recognised as a liability. The movement in the balance sheet liability over 2018 and over 2019 is set out in the table below.

2019 2018

Balance sheet liability at 1 January 39,000 48,000

Deficit contribution paid (6,000) (6,000) Interest cost (recognised in SOFA) 1,000 1,000 Remaining change to the balance sheet liability* (recognised in SOFA) (21,000) (4,000)

Balance sheet liability at 31 December 13,000 39,000

* Comprises change in agreed deficit recovery plan, and change in discount rate and assumptions between year-ends.

This liability represents the present value of the deficit contributions agreed as at the accounting date and has been valued using the following assumptions set by reference to the duration of the deficit recovery payments:

December December December 2019 2018 2017

Discount rate 1.1% p.a. 2.1% p.a. 1.4% p.a. Price inflation 2.8% p.a. 3.1% p.a. 3.0% p.a. Increase to total pensionable payroll 1.3% p.a. 1.6% p.a. 1.5% p.a.

The legal structure of the scheme is such that if another Responsible Body fails, Norwich Cathedral could become responsible for paying a share of that Responsible Body's pension liabilities.

21 ANALYSIS OF CASH FLOWS FOR HEADINGS 2020 2019 £ £ NETTED IN THE CASH FLOW STATEMENT Investing activities Interest received 10,312 6,408 Investment income 124,229 132,193 Rents received net of costs (see note 8a) 1,349,539 1,297,444

Net cash inflow for investing activities 1,484,080 1,436,045

Financing activities Purchase of tangible fixed assets (17,276) (42,259) Sale of tangible fixed assets 1,404 - Purchase of fixed asset investments (373,534) (651,984) Sale of fixed asset investments 508,386 435,091

Net cash inflow / (outflow) for financing activities 118,980 (259,152)

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NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

22 ANALYSIS OF CHANGES IN NET DEBT At Other At 1 April 2019 Cash flow changes 31 March 2020

Net cash: Cash at bank and in hand 1,666,099 452,508 - 2,118,607

Debt: Net debt falling due within one year - - - -

Net funds 1,666,099 452,508 - 2,118,607

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NOTES TO THE CONSOLIDATED ACCOUNTS

FOR THE YEAR ENDED 31 MARCH 2020

23 ANALYSIS OF THE STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2019 BY FUND TYPE

General Designated Restricted Endowment Total Funds Funds Funds Funds 2019 Notes £ £ £ £ £

Income 3 Donations, legacies and grants: - Donations 355,375 18,785 719,686 12,625 1,106,471 - Legacies 24,080 - 15,508 4,611 44,199 - Grants 1,084 5,500 214,403 - 220,987 Income from charitable activities 86,198 - - - 86,198 Income from other trading activities 863,983 - 15,686 - 879,669 Income from property and investments 2,058,820 843 - - 2,059,663 Total income 3,389,540 25,128 965,283 17,236 4,397,187

Raising funds 4 (1,740,230) - (2,587) - (1,742,817)

Net incoming resources available for mission 1,649,310 25,128 962,696 17,236 2,654,370

Expenditure on mission 5 Ministry (661,875) (6,739) (233,510) - (902,124) Cathedral and precincts upkeep (489,913) (155,983) (346,082) - (991,978) Education and outreach (170,055) - (14,847) - (184,902) Other expenditure (41,364) (2,000) (3,068) - (46,432)

Total expenditure on mission (1,363,207) (164,722) (597,507) - (2,125,436)

Total expenditure on raising funds, mission and governance 6 (3,103,437) (164,722) (600,094) - (3,868,253)

Net incoming / (outgoing) resources 286,103 (139,594) 365,189 17,236 528,934

Gains on revaluations and disposals of property and investments Investment property 11 - - - 3,556,000 3,556,000 Non-investment property 11 - - - 418,400 418,400 Investments - - - 179,242 179,242 - - - 4,153,642 4,153,642

Transfers between funds 9 (304,454) 218,864 25,590 60,000 -

Net increases / (decreases) in funds (18,351) 79,270 390,779 4,230,878 4,682,576

Funds brought forward 398,535 503,836 435,631 67,788,315 69,126,317

Funds carried forward 380,184 583,106 826,410 72,019,193 73,808,893

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