DOCSLIB.ORG

Intel Technology Applications Within the Hotel, Resort, and Casino Sector

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Intel Technology Applications Within the Hotel, Resort, and Casino Sector Intel Technology applications within the Hotel, Resort, and Casino sector Tom Lasiter, Hospitality Americas Internet of Things Group - Retail Banking Hospitality Education April 22rd, 2020 Intel. Confidential – Do Not Forward 1 Legal notices and disclaimers Intel technologies’ features and benefits depend on system configuration and may require enabled hardware, software or service activation. Performance varies depending on system configuration. No product or component can be absolutely secure. Tests document performance of components on a particular test, in specific systems. Differences in hardware, software, or configuration will affect actual performance. For more complete information about performance and benchmark results, visit http://www.intel.com/benchmarks . Software and workloads used in performance tests may have been optimized for performance only on Intel microprocessors. Performance tests, such as SYSmark and MobileMark, are measured using specific computer systems, components, software, operations and functions. Any change to any of those factors may cause the results to vary. You should consult other information and performance tests to assist you in fully evaluating your contemplated purchases, including the performance of that product when combined with other products. For more complete information visit http://www.intel.com/benchmarks . Intel® Advanced Vector Extensions (Intel® AVX) provides higher throughput to certain processor operations. Due to varying processor power characteristics, utilizing Intel® AVX instructions may cause a) some parts to operate at less than the rated frequency and b) some parts with Intel® Turbo Boost Technology 3.0 to not achieve any or maximum turbo frequencies. Performance varies depending on hardware, software, and system configuration and you can learn more at http://www.intel.com/go/turbo. Intel's compilers may or may not optimize to the same degree for non-Intel microprocessors for optimizations that are not unique to Intel microprocessors. These optimizations include SSE2, SSE3, and SSSE3 instruction sets and other optimizations. Intel does not guarantee the availability, functionality, or effectiveness of any optimization on microprocessors not manufactured by Intel. Microprocessor-dependent optimizations in this product are intended for use with Intel microprocessors. Certain optimizations not specific to Intel microarchitecture are reserved for Intel microprocessors. Please refer to the applicable product User and Reference Guides for more information regarding the specific instruction sets covered by this notice. Cost reduction scenarios described are intended as examples of how a given Intel-based product, in the specified circumstances and configurations, may affect future costs and provide cost savings. Circumstances will vary. Intel does not guarantee any costs or cost reduction. Intel does not control or audit third-party benchmark data or the web sites referenced in this document. You should visit the referenced web site and confirm whether referenced data are accurate. Intel, the Intel logo, Intel® Sensing and Acoustic Reference Design are trademarks of Intel Corporation in the U.S. and/or other countries. *Other names and brands may be claimed as property of others. © 2019 Intel Corporation. Intel Confidential – Do Not Forward 2 What’s my path? Checotah Oklahoma to Stillwater to Phoenix Arizona 5th Generation Oklahoman, Family from Seminole County Oklahoma Education was key for me: Bachelor of Electrical Engineering – Oklahoma State University Master of Electrical Engineer – Oklahoma State University Master of Business Administration – University of Missouri Kansas City Career has spanned: Motorola to Crystal Semi to VC Funded Startup to Intel Systems Engineer to Product Line Manager to Regionals Sales Director to Corporate Strategy to Hospitality Americas Director Intel Confidential – Do Not Forward 3 Webinar objectives • Introduction to the Hotel, Resort and Casino Industries • Introduction to technology solutions deploying into the Hotel, Resort, and Casino industry vertical Intel Confidential – Do Not Forward 4 Retail, Banking, Hospitality & Education Hotels, Resorts, Casinos Corporate Office Restaurant /Quick Service Bank Shopping Mall Public Space Education Mass Merchandising Transit Grocery Intel Confidential – Do Not Forward 5 How large is the hospitality business? $218B, 79K locations # of Properties (2018) # Guest Rooms Wyndham Hotel Group Marriott International Choice Hotels… Hilton Worldwide Marriott International InterContinental Hotels… Hilton Worldwide Wyndham Hotel Group InterContinental… Choice Hotels International Best Western Hotels &… Best Western Hotels &… RLH Corporation Hyatt Hotels Corp. G6 Hospitality Radisson Hotel Group Radisson Hotel Group G6 Hospitality Magnuson Hotels Magnuson Hotels Hyatt Hotels Corp. RLH Corporation Aimbridge Hospitality Aimbridge Hospitality Westmont Hospitality… Interstate Hotels & Resorts Extended Stay America Westmont Hospitality Group Interstate Hotels &… Extended Stay America 0 4000 8000 - 500,000 1,000,000 1,500,000 # of Properties (2018) # Guest Rooms Source: Statista Hotels Dossier 2018 Intel Confidential – Do Not Forward 6 How large the casino business -$42B 465 Casinos 514 Tribal Casinos Intel Confidential – Do Not Forward 7 Hospitality market segmentation BUDGET HOTEL LUXURY/5-STAR RESORT HOTEL AND BOUTIQUE HOTEL BUSINESS HOTEL LUXURY CRUISE AND INN HOTEL CASINO HOTEL TYPES Properties ▪ Low room rates ▪ Various price ranges ▪ Appreciate ▪ High price tag and ▪ Include recreational ▪ Facilities and ▪ Minimal services ▪ Unique and stylish convenience and emphasis on loyalty facilities like casino activities around the and amenities decor consistency programs and theme parks cruise are the focus ▪ Low number of staff ▪ Conference and ▪ Deliver excellent ▪ Provide enjoyable ▪ Room comfort is not meeting facilities services with and memorable the priority attention to detail guest experiences Main target Budget travellers Young and tech-savvy Business travellers High-income travellers Travellers with family Travellers with family audience travellers Technology • Point of Sale (POS) • Point of Sale (POS) • Point of Sale (POS) • Point of Sale (POS) • Point of Sale (POS) • Point of Sale (POS) Solutions • Kiosk • Kiosk • Kiosk • Digital signage • Kiosk • Smart vending • Smart vending • Smart vending • Smart vending • Analytics • Smart vending • Digital signage • Digital signage • Digital signage • Digital signage • Interactive flat panel • Digital signage • Analytics • Analytics Display • Analytics • Video wall • Interactive flat panel • Video wall • Video wall • Edge server display • Edge server • Edge server • Edge server Optimization Driven Experience Driven Internet of Things Group Intel Confidential 8 Interactive Flat Panel Digital Signage & Display Education & Hotel Check-in RFID Sensors Menu Boards Corporate Kiosk Cloud Terminal Thin Client Self Check-out POS Intelligent Shelving Fixed Point-of-sale Vending, Dispensing & Newsstands Visual Data Device (POS) & Coolers Intel Retail, Banking, Hospitality, and Education Smart Mirrors Video Walls & Large Automated Teller & Lockers Format Displays Machine (ATM) Retail Tablet Inspire innovation to enhance all aspects of life Interactive Kiosks & Wayfinding Train Station Public Kiosks for Interactive Payment Virtual Teller Mobile Point-of- Virtual Banking Kiosks Kiosks Ticket Kiosk Smart Cities Kiosk Machine (VTM) All-in-One Client sale (MPOS) Emerging: Civilian Services Buildings; Mixed-Use Real Estate; Parking; Public Libraries; Public Parks; Sidewalks/Streets /Street Furniture, Telemedicine Kiosk Open Retail Initiative Intel Confidential – Do Not Forward 9 Global Consumer Expectation Trends: Retail, Banking , Hospitality & Education INTEGRATION PLUGGABLE AFFORDABILITY SELF SERVICE COMPLETE SOLUTIONS DESIGN FORM FACTOR THEFT DETECTION WORKLOAD CONSOLIDATION AIO & MPOS Intel Confidential – Do Not Forward 10 Top trends Artificial intelligence A many cloud world Prediction. Private, Public and Hybrid, Industry... With ever-greater precision. Moving to Cloud First Strategy with new workloads Two in five retailers and brands are already using and dev ops. Innovation is coming from Cloud intelligent automation, and adoption is expected to Natives, focused on delivering faster time to value 1 double by 2021¹ 3 automation The Internet of Things In the warehouse and in the Hotel. Connecting the disconnected. Efficiency In the past 10 years²… More Accuracy 2X Cost of Sensors Less Labor-training Cost 40X Cost of Bandwidth 2 4 60X Cost of Processing 1. The coming AI Revolution in Retail & Consumer Goods, NRF Jan 14 2019 (https://nrf.com/research/coming-ai-revolution-retail-and-consumer-) Intel Confidential – Do Not Forward 11 Hospitality/Hotels 4 TRANSFORMATION 1 KIOSKS Entry Bellman Kiosk 7 Self Check-in Kiosk Wayfinding Kiosks 6 Self-order Kiosks Enhance property value 4 2 DIGITAL SIGNAGE + Average room rate Remotely Managed Signage 5 Digital Menu Boards + Average daily occupancy Internal Food Safety DisplaysCustomer preferences -Operations 3 TRANSACTIONAL 9 2 +Brand protection POS, mPOS, Payment Kiosk, Self Checkout, ATM, VTM Customer behavior 7 2 8 1 4 COLLABORATION SYSTEMS In-room Enhanced Collaboration Meeting room Video/Whiteboard Customer1 delight Customer captivation Collab System Products upsell 5 SMART VENDING 3 1 Smart Vending 3 6 DIGITAL SURVEILLANCE & responsivenessSECURITY 7 Pool/Spa/Gym Property Wide CV/AI Property-wide Situational Awareness VIP
Load more

Recommended publications
  • The World's Biggest Hotel Companies. Old Trends and New Tendencies
    MISCELLANEA GEOGRAPHICA – REGIONAL STUDIES ON DEVELOPMENT Vol. 19 • No. 4 • 2015 • pp. 26-33 • ISSN: 2084-6118 • DOI: 10.1515/mgrsd-2015-0020 The world’s biggest hotel companies. Old trends and new tendencies Abstract Many hotels are owned by a few dozen so-called hotel chains or hotel Andrzej Kowalczyk systems. The rapid growth of big hotel companies can be regarded as proof of the entrance of hotel systems into the globalisation phase. Since 2006, companies from the People’s Republic of China (PRC) have been among the world’s top hotel systems. This year can be considered Department of Geography of Tourism & Recreation as the symbolic beginning of a new stage in the history of the largest Institute of Socio-Economic Geography & Spatial Management hotel systems. This paper shows two main trends. On the one hand, the Faculty of Geography & Regional Studies processes that could be observed in the market of the major global hotel University of Warsaw Poland systems from the 1990s are still discernible (for example, the position of e-mail: [email protected] the so-called hotel megasystems). On the other hand, new trends have come to the fore in recent years, notably the emergence of systems from the People’s Republic of China among the world’s largest hotel systems. Keywords Hospitality • hotel megasystems • Chinese hotel chains Received: 30 September 2014 © University of Warsaw – Faculty of Geography and Regional Studies Accepted: 18 August 2015 Introduction A large proportion of hotels worldwide are owned by a few systems, non-cash settlements, launching new services for clients dozen so-called chains or systems, many of which operate and new technological solutions in catering, and so on.
    [Show full text]
  • Programme 2017
    THE HOTEL OPERATIONS CONFERENCE 2017 event Programme 2017 23 & 24 May 2017 “ There are three pillars of www.hoteloperationsconference.com value in the hotel business – property, operations and brand. – Jumeirah Carlton Tower, LondonInvestment conferences focus on the real estate and the rise of digital has brought brand to the forefront but operations, specifically the value embedded in how hotels are run, is usually overlooked.” Andrew Sangster, editorial director of Hotel Analyst news analysis services and creator of the Hotel Operations Conference Powered by THE HOTEL OPERATIONS CONFERENCE 2017 HOC Programme 24th May 2017 9.00 - 9.10am Welcome and opening remarks 11.05 - 11.35am Break Andrew Sangster, owner of ZTZ Communications, 11.35 - 11.50am Profitability: examining margin erosion: publisher of Hotel Analyst Session 7 - Presentation 9.10 - 9.30am Opening overview: Unbundling management, Rather than focusing on the top line, investors need brand & property: Session 1 - Presentation to drill down to see what is happening to profitability. This session will scene set the distinction between Where are the cost challenges? A detailed examination property, operational management and brand. It will of the key trends. look at the rise and rise of third-party management Jonathan Langston, Co-Founder, Hotstats companies and the increased appetite by investors for 11.50 - 12.30pm Productivity and guest experience: management company platforms. How are management Session 8 - Panel companies valued? How is this different to hotel groups How hotels can be made more productive and the guest with a significant real estate component? experience more effective: hear from technology experts, Charles Human, Managing Director, HR specialists and others on the challenges ahead.
    [Show full text]
  • Speaker Biographies Conference Producer and Co-Founder
    SPEAKER BIOGRAPHIES CONFERENCE PRODUCER AND CO-FOUNDER HARRY JAVER President - The Conference Bureau, Inc. Harry Javer is the founder and president of The Conference Bureau. In 1994, Harry created and co-founded The Lodging Conference, which is now in its 21st year. Harry is the current chairman of the AH&LEF Fund Development Committee, which is responsible for overseeing the Annual Giving Campaign. The Lodging Conference has sponsored AH&LEF scholarship recipients to attend the conference for the last 13 years. With 34 years of experience creating and running conferences, seminars, concerts and tradeshows, Harry has produced events featuring such notables as: Al Gore, Rudy Giuliani, Sir Richard Branson, Bishop Desmond Tutu, Donald Trump, Pete Peterson, Bono, Charlton Heston, Anthony Robbins, Magic Johnson, Deepak Chopra, Jerry Lewis, Joe Torre, George Foreman, Kareem Abdul-Jabbar, Joe Montana, and thousands of America’s corporate leaders. Harry is an advisor to some of the nation’s leading live event companies including One Day University, and The Learning Annex. The Conference Bureau has also co-produced the Rock N’ Roll Fantasy Camp. A graduate of Stony Brook University, Harry resides in New York City with his wife Elizabeth and son Jack. SPEAKER BIOGRAPHIES MATTHEW D. AHO Consultant - Akerman LLP Matthew Aho helps clients identify and pursue opportunities at the nexus of Cuba policy and business. During his years at the Council of the Americas, the Western Hemisphere’s premiere business membership organization, Matthew led efforts to unite senior executives of select-Fortune 500 companies with officials from the U.S. departments of State, Commerce, Treasury, and the National Security Council to discuss topics including financial services, telecommunications, energy, pharmaceuticals, hospitality, and agriculture.
    [Show full text]
  • Celebrating Cryptocurrency Independence Close the Power of to Home Unbranded How Hotels Properties Benefit from Providing Employee Housing
    JULY 2018 BITCOIN & BLOCKCHAIN WHAT HOTELIERS NEED TO KNOW ABOUT CELEBRATING CRYPTOCURRENCY INDEPENDENCE CLOSE THE POWER OF TO HOME UNBRANDED HOW HOTELS PROPERTIES BENEFIT FROM PROVIDING EMPLOYEE HOUSING PAYROLL 20 PRESSURE RISING LABOR- SOFT BRANDS RELATED COSTS WITH RAPIDLY GROWING PORTFOLIOS JIM MERKEL CEO, ROCKBRIDGE LODGING MAGAZINE @LODGINGMAGAZINE GOING SOLO Why a branded property might drop its flag Not every independent hotel was born more important than the brand,” Van that way. There are many, many inde- Ness says. “When you look back to when pendent properties out there that started brands were introduced in the hotel industry, it was about safety, security, their lives as branded hotels. After all, and cleanliness. But the internet has franchise agreements, while they can be changed all of that. We have review sites, lengthy, do eventually end. When they we have the ability to check things out do, hoteliers are faced with a choice— on our own, and that’s giving consumers pursue another brand, or go solo. confidence to stay at these properties that otherwise would be unknown entities.” Despite the segment’s current Bob Van Ness, executive vice pres- strength, going independent isn’t a ident for the Americas at Preferred decision that should be taken lightly. Hotels & Resorts, has seen his fair share Hoteliers must assess their desire to of “deflaggings.” In fact, Preferred has be independent against other factors, welcomed more than 30 deflagged ho- such as if their market can support an tels into its portfolio over the past four independent property like a branded years. Van Ness says that independence one.
    [Show full text]
  • Eastern Hotelier Magazine Sept-Oct 2019
    5 9 . 8 $ — 9 1 0 2 R E B O T C O / R E B M E T P E S PUBLISHED BY MERCURY PUBLICATIONS LTD., 1313 BORDER STREET, UNIT 16, WINNIPEG MB R3H 0X4 CPM SALES AGREEMENT #40062509 I see a very bright future for‘‘ Red Roof in Canada. SEPTEMBER/OCTOBER 2019 — VOLUME 11 NUMBER 4 And am proud‘‘ to be their first franchisee in Calgary. features 27 10 New Opportunities New levy for New Brunswick. Alnoor Nanji 15 The Hs of Air Quality What areas hoteliers can focus on to make sure guests breathe easy. Red Roof Franchisee Calgary, Alberta 19 Less is More A look at dispenser solutions for hotel bathroom amenities. (left–right) Neil Scott, VP Franchise Sales & Operations, Canada; Alnoor and Shaheena Nanji, 25 Security Threats Abound Red Roof Franchisees; Matt Hostetler, In addition to cyber security, cyber resilience is also in demand. SVP Franchise Sales & Development 27 The Fundamentals of Green Laundry Efficiencies Inspired Design in Updated Style. 34 A Look at AI in the Hotel Industry 37 ATMs are not Endangered Canadians rely on bank machines for their financial transactions. 39 Form Meets Function Today’s banquet furniture must look good and perform. 42 42 Tuning in Your Hotel Guest 2019 will be remembered as the year just the start of Red Roof’s growth in Canada. And with over Raising the bar for in-room entertainment the grand opening ribbon was cut at 50,000 RediReward™ loyalty members already in Canada, the Red Roof PLUS+® & Suites Calgary there is obvious demand.” SVP Franchise Sales & Development, 47 2019 Franchise Report & Directory Airport.
    [Show full text]
  • Graduado En Turismo Trabajo Fin De Grado
    View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by Repositorio Institucional Universidad de Málaga GRADUADO EN TURISMO TRABAJO FIN DE GRADO La expatriación y repatriación de los directivos de las principales cadenas hoteleras europeas. Realizado por: Elisa Gómez-Cambronero Ciriza Fdo.: Dirigido por: Inmaculada Martín Rojo Fdo.: MÁLAGA, (diciembre, 2014) TÍTULO: La expatriación y repatriación de los directivos de las principales cadenas hoteleras europeas. PALABRAS CLAVE: Globalización, recursos humanos, expatriación, repatriación, cadenas hoteleras, turismo. RESUMEN: El actual entorno globalizado ha impulsado la internacionalización de las cadenas hoteleras, provocando cambios en la gestión de sus recursos humanos como es el proceso de expatriación y repatriación de directivos. El objetivo de este trabajo es, tras presentar el marco conceptual de esta temática, estudiar la gestión internacional de los recursos humanos de las quince cadenas hoteleras europeas que se encuentran entre las primeras del ranking mundial en función del número de hoteles y de habitaciones que poseen. Utilizando la metodología del análisis de casos, se estudian las estrategias de gestión del personal desarrolladas por estas compañías en materia de reclutamiento, selección, formación y desarrollo profesional, etc. cuando se internacionalizan. Finalmente se presentan unas conclusiones y propuestas basándose en este análisis. ÍNDICE Capítulo 1 Marco conceptual. ...............................................................
    [Show full text]
  • Međunarodni Hotelski Lanci U Republici Hrvatskoj
    Međunarodni hotelski lanci u Republici Hrvatskoj Kaniški, Mateja Undergraduate thesis / Završni rad 2016 Degree Grantor / Ustanova koja je dodijelila akademski / stručni stupanj: Karlovac University of Applied Sciences / Veleučilište u Karlovcu Permanent link / Trajna poveznica: https://urn.nsk.hr/urn:nbn:hr:128:785489 Rights / Prava: In copyright Download date / Datum preuzimanja: 2021-10-04 Repository / Repozitorij: Repository of Karlovac University of Applied Sciences - Institutional Repository VELEUČILIŠTE U KARLOVCU POSLOVNI ODJEL STRUČNI STUDIJ UGOSTITELJSTVA MATEJA KANIŠKI MEĐUNARODNI HOTELSKI LANCI U REPUBLICI HRVATSKOJ ZAVRŠNI RAD Ime i prezime: Mateja Kaniški Kolegij: Poslovanje turističkih agencija Mentor: mag. oec. Ivan Pukšar Komentor: mr. sc. Silvija Vintner - Marković, viši pred. Broj indeksa autora: 0618613002 Karlovac, rujan. 2016. SAŽETAK Turizam je jedan od najvažnijih pokretača razvoja gospodarstva u svijetu te vjerojatno jedina djelatnost koja povezuje narode i zemlje bez predrasuda. U ovom radu objasnit će se hotelska industrija kao specifična djelatnost koja obuhvaća širok spektar usluga, te njezina uska povezanost s različitim privrednim granama poput prometa i trgovine. Razvojem turizma i putovanja u proteklih nekoliko godina dolazi do velikih promjena u poslovnoj orijentaciji hotelskih poduzeća i razvitka hotelskih lanaca. Hotelski lanci su sustav hotela povezan s prepoznatljivim imenom i standardom, a stvaraju se temeljem ugovora zainteresiranih strana. Hotelijeri formiranjem hotelskih lanaca na tržištu imaju
    [Show full text]
  • Hotels' 325 CHINESE OPERATORS VAULT
    SPECIAL REPORT: HOTELS’ 325 CLICK THESE FOR A DEEPER DIVE INTO THE 325 2012 HQ INFO HISTORICAL DATA: ROOMS HISTORICAL DATA: HOTELS CHINESE OPERATORS VAULT INTO THIS YEAR’S TOP 10. HIS YEAR’S HOTELS 325 200,000 guestrooms, according to STR. see some large growth in numbers. RANKING is one for the history In all, 25 Chinese fi rms ranked in the top Consolidation in this sector could create books, marking the fi rst time a 300 this year. a very large player.” China-based company appears in Damien Little, a Singapore-based One of the biggest movers on this the top 10 — and it isn’t just one. director at consultancy Horwath HTL, year’s list is Bangkok-based Minor Shanghai Jin Jiang International says the numbers are a refl ection of the International. Minor jumped 144 spots to Hotels and Home Inns & Hotels massive growth of China’s hotel industry 114th, more than doubling its inventory Management, ranked ninth and 10th, over the last decade. While the interna- thanks in part to the takeover of Oaks respectively, have experienced explosive tional players have dominated upscale Hotels & Resorts. Minor is also in the growth, vaulting from relative obscurity and luxury development across the coun- process of rolling out the Avani Hotels & just a few years ago to their present lo y try, it has been the domestic players that Resorts brand, while its core Anantara positions. Both have grown almost exclu- have focused on the budget sector. Hotels, Resorts & Spas brand is aiming to sively domestically, leaving them plenty “The furious pace of growth of budget more than double its footprint by 2015.
    [Show full text]
  • Offering Memorandum
    Exclusive Listing MAGNUSON HOTEL 43 W. Fry Blvd., Sierra Vista, AZ 85635 Dinesh Dan Rama Jigar "Jay" Desai T 602.648.2715 T 602.648.2700 C 602.478.9636 C 520.664.4091 [email protected] [email protected] NewGenAdv.com MAGNUSON HOTEL 43 W. Fry Blvd., Sierra Vista, AZ 85635 Table of Contents CONTENTS PROPERTY INFORMATION 3 FINANCIAL ANALYSIS 6 LOCATION INFORMATION 9 PROPERTY IMPRESSIONS 12 SALE COMPARABLES 18 ADVISOR BIOS 23 CONFIDENTIALITY & DISCLAIMER All materials and information received or derived from NewGen Advisory its directors, officers, agents, advisors, affiliates and/or any third party sources are provided without representation or warranty as to completeness , veracity, or accuracy, condition of the property, compliance or lack of compliance with applicable governmental requirements, developability or suitability, financial performance of the property, projected financial performance of the property for any party’s intended use or any and all other matters. Neither NewGen Advisory its directors, officers, agents, advisors, or affiliates makes any representation or warranty, express or implied, as to accuracy or completeness of the any materials or information provided, derived, or received. Materials and information from any source, whether written or verbal, that may be furnished for review are not a substitute for a party’s active conduct of its own due diligence to determine these and other matters of significance to such party. NewGen Advisory will not investigate or verify any such matters or conduct due diligence for a party unless otherwise agreed in writing. EACH PARTY SHALL CONDUCT ITS OWN INDEPENDENT INVESTIGATION AND DUE DILIGENCE. Any party contemplating or under contract or in escrow for a transaction is urged to verify all information and to conduct their own inspections and investigations including through appropriate third party independent professionals selected by such party.
    [Show full text]
  • VIENNA SMART CITY Nella Capitale Austriaca Gli Splendori Del Passato Si Amalgamano Con La Vision Del Futuro Connect 1/2020 – Editoriale 3
    connectIl business travel magazine di CWT | Italia | Marzo /Aprile 2020 Sourcing continuo Creare una strategia alberghiera “more with less” Travel risk La mappatura delle zone calde sulla scena internazionale Personalizzazione Come i dati e il machine learning stanno cambiando il viaggio 2020 Insight Un evento per riflettere su scenari economici e processi aziendali VIENNA SMART CITY Nella capitale austriaca gli splendori del passato si amalgamano con la vision del futuro connect 1/2020 – Editoriale 3 Ecco il primo numero del nostro Connect magazine 2020. Benvenuti! l mondo sta cambiando con passo spedito e comprendere l’impatto delle nuove tecnologie non è sempre un processo così immediato I come vorremmo fosse. Accade lo stesso anche per i viaggi d’affari. Una delle grandi sfide per i travel manager è elaborare una strategia in grado di ridurre la spesa alberghiera senza al contempo diminuire il numero delle trasferte della propria azienda. Un compito assai impegnativo ma comunque, come spiega il nostro articolo dedicato a questo argomento (pagine 8–13), fattibile. Grazie al monitoraggio continuo della spesa, all’individuazione delle migliori opportunità offerte dal mercato, alla diversificazione del mix di tariffe per garantire saving e all’utilizzo di strumenti di coinvolgimento dei viaggiatori che consentano di guidare le loro scelte in conformità all’hotel program. Vienna è una città che ha abbracciato in modo analogo, con intelligenza, le opportunità offerte dalle nuove tecnologie. La capitale austriaca è riconosciuta oggi quale “smart city” a livello mondiale e, come ... una strategia C racconta il nostro articolo (pagine 26–30), utilizza “soluzioni digitali interconnesse” per affrontare le moderne sfide urbane.
    [Show full text]
  • Jackrabbit Book>>Direct
    3/9/2016 JackRabbit Book>>Direct Is a lodging search engine to facilitate fast, efficient consumer search for accommodation while navigating DMO websites… …and aligns with the preference of both the consumer and the lodging operator to transact directly with no middleman 70.6% of room nights in Q2, 2015 were 100% Direct booked through direct channels, compared JackRabbit is dedicated to the direct Booking Model to only 29.4% through 3rd party OTA channels. TravelClick 1 2 booking channel 3 100% of the bookings we facilitate are customer-direct with their chosen lodging supplier – JackRabbit is the only system hosted on DMO consumer sites that operates on this principle. Enter Dates View Results Complete Reservation on Hotel Website Hotel Guest Satisfaction Study Importance of Direct Bookings for Lodgings -- Booking Direct vs. Booking with an OTA Repeat Stays and Ancillary Revenue Case Study Owning the Customer vs. OTA Customer Revenue Center Direct—hotel Online Travel Agency • J.D Powers reports that customers who booked via an Online Travel (per room night) website and voice (OTA) Agency (OTA) were 45 points less satisfied than those who booked ADR $260 $140 directly through a hotel’s site. length of stay 4.07 2.56 room revenue $1,058 $358 golf $388 $165 • Guests who book through an online travel agency (OTA) tend to be fitness/spa $214 $207 more price sensitive; have lower levels of satisfaction with their stay; recreation $34 $13 are less loyal to hotel brands; and tend to report more problems, retail $50 $38 compared with guests who book through the hotel website or call dining $152 $97 the hotel or hotel brand directly.
    [Show full text]
  • Strategy Analysis of a Boutique and Lifestyle Hotel: A
    STRATEGY ANALYSIS OF A BOUTIQUE AND LIFESTYLE HOTEL: A SWOT ANALYSIS A Project Presented to the Faculty of California State Polytechnic University, Pomona In Partial Fulfillment Of the Requirements for the Degree Master of Science In Hospitality Management By Xiaomei Lin 2016 SIGNATURE PAGE PROJECT: STRATEGY ANALYSIS OF A BOUTIQUE AND LIFESTYLE HOTEL: A SWOT ANALYSIS AUTHOR: Xiaomei Lin DATE SUBMITTED: Spring 2016 The Collins College of Hospitality Management Dr. Edward A. Merritt Project Committee Chair Professor of Hospitality Management Dr. Neha Singh _______________________________________ Professor of Hospitality Management ii ABSTRACT The hotel industry in the US has undergone remarkable growth since the Great Recession. The nationwide demand of the lodging industry has been increasing year after year. The lodging industry is seeking for new strategies to maintain existing customers and attract more. SWOT analysis is an effective self-evaluation tool to help hotel management build valuable strategies to retain current customers and attract more potential customers in order to reap more benefits from the lodging industry in US. This article demonstrates a qualitative study of internal strengths and weaknesses, external opportunities and threats of C. hotel which has been running for years in a local district by using SWOT analysis. The findings illustrate how the hotel can better use its strengths to grasp opportunities and apply strategies to minimize or avoid weaknesses and threats. Keyword: SWOT Analysis, Strategy, Strategic Analysis,
    [Show full text]