’S SIGNPOSTING BOOKLET 2010 Introduction This information source is to signpost you directly to services. Acknowledgements Funding provided by The Scottish Government Wider Role Grant and Shetland Islands Council Department of Educa- tion & Social Care - Housing Service.

3 Emergency Contacts Emergency Services Dial 999 for Police, Fire or Ambulance Police Station ☎ 01595 692110 Shetland Islands Council Emergency Numbers (outwith office hours) Duty Social Worker: ☎ 01595 695611 Homelessness: ☎ 01595 695611 Repairs: ☎ 01595 693972 Safer Shetland Action Line ☎ 01595 694544 Text: 07921 00 99 22 Post: PO Box 11683, Lerwick, Shetland Sexual Abuse Survivors ☎ 07747 097160 (answerphone)

4 National Helplines Alcoholics Anonymous ☎ 0845 769 7555 Childline ☎ 0800 1111 Cruse Bereavement Care ☎ 0844 477 9400 Depression Alliance ☎ 0845 123 23 20 Email: [email protected] Web: www.dascot.org/ National Drugs Helpline (Talk to Frank) ☎ 0800 77 66 00

5 NHS 24 ☎ 0800 22 44 88 NSPCC Child Protection ☎ 0808 800 5000 Parentline Plus ☎ 0808 800 2222 Rape and Abuse Line Freephone: 0808 800 0123 (Answered by women) Freephone: 0808 800 0122 (Answered by men) Refuge Domestic Violence ☎ 0808 2000 247 Re Solv (Solvent Abuse) ☎ 07505 000024 Samaritans ☎ 0845 790 9090

6 Scottish Child Law Centre Freephone (under 18s): 0800 328 8970 ☎ 0131 667 6333 Senior Line ☎ 0808 800 6565 Victim Support Contactline ☎ 0845 603 9213

7 Local Contacts

1 Advice & Advocacy 9

2 Housing and Homelessness 10

3 Health Care & Support 15

4 Community Development 39

5 Access 44

6 Leisure Services 45

7 Education and Careers 49

8 Young People’s Support 55 8 1. Advice & Advocacy

Advocacy Shetland Citizen’s Advice Bureau Market House Market House 14 Market Street 14 Market Street Lerwick Lerwick ZE1 0JP ZE1 0JP

Tel: 01595 743929 Tel: 01595 694696 Fax: 01595 696787 Fax: 01595 696776 Email: [email protected] Email: [email protected] Web: www.cas.org.uk Opening hours: 9.00am - 5.00pm Mon-Fri, voicemail Opening hours: service outside office hours 9.30am -12.30pm & 2.00pm - 4.00pm Mon-Fri; 10.30am to 1.00pm Saturday Advocacy Shetland offers independent professional advocacy to all users Welfare rights & money advice by of health and social care services in appointment only. Free, confidential, Shetland to enable them to have their independent advice on issues including voices/opinions heard. In addition, it consumer rights, debt, welfare benefits, offers specialist advocacy services to: housing, employment, relationships, clients with Mental Health issues; clients immigration etc. with Housing/Homelessness issues; and Care in the Community clients and their Carers.

9 2. Housing & Homelessness

SIC Housing made here. This Service also provides 6 North Ness Business Park advice and assistance for homeless Lerwick people. Shetland ZE1 0LZ Hjaltland Housing Association 2 Harbour Street Tel: 01595 744360 Lerwick 01595 744399 (Council House ZE1 0LR Repairs) 01595 693972 (out of hours) Tel: 01595 694986 01595 695611 Fax: 01595 692229 (Homelessness – out of Email: [email protected] normal working hours only) Web: www.hjaltland.org.uk Fax: 01595 744395 Email: [email protected] Opening hours: Web: www.shetland.gov.uk/ 9.00am – 5.00pm Mon-Fri housing An independent housing agency providing Opening hours: homes for rent, shared ownership and 9.00am – 5.00pm Mon-Fri for purchase. Application forms available at the office. Also advice on rural home This Service provides local authority ownership grants. housing and housing advice. Applications are available at the office, and requests One Stop Shop for Council housing repairs should be 2 Harbour Street 10 Lerwick Opening hours: Shetland 9.00am – 5.00pm Mon-Fri ZE1 0LR A range of practical energy saving advice Tel: 01595 741368 and services, including heating and Fax: 01595 692229 insulation advice and free insulation Email: [email protected] surveys. Web: www.hjaltland.org.uk Shetland Tenants Forum Opening hours: 1a Water Lane 9.00am – 5.00pm Mon-Fri Lerwick ZE1 0AG Help with housing grant applications. Any advice requested and the basic level of Tel: 01595 695197 service is provided free of charge. Fax: 01595 695197 Email: [email protected] Shetland Heatwise Web: www.shetland.gov.uk/ Staneyhill Offices housingoptionsguide/ Staneyhill tenants-forum.asp Lerwick Shetland Opening hours: ZE1 0QW Mon-Thurs 10.00am - 3.30pm

Tel: 01595 696508 Supplies information to tenants and Fax: 01595 696568 residents in Shetland, helps with tenancy Email: shetlandheatwise@hotmail. and landlord issues. com

11 Tenants Associations SIC Finance (Revenues) Charlotte House 01595 694787 Commercial Road (Annsbrae Tenants Forum) Lerwick ZE1 0LX 01806 242226 (Community Learning & Resident Centre) Tel: 01595 744603 Fax: 01595 744661 01595 830317 Email: [email protected] (Kalliness & Soundside Residents Web: www.shetland.gov.uk Association) Opening hours: 01806 522343 9.00am – 5.00pm Mon-Fri (Moorfield Tenants & Residents Association) Deals with all housing benefit payable to claimants, rents for council housing, 01595 694832 income and recovery and local taxation. (Sandveien & Nederdale Tenants and Residents Association) Scottish Agriculture College’s Advisory Service 01595 880610 Agriculture Marketing Centre ( Tenants & Residents Staney Hill Association) Lerwick ZE1 0NA 01595 695251 (Scheme Three Tenants & Residents Tel: 01595 693520 Association) Fax: 01595 693550 12 Email: [email protected] Opening hours: Web: www.sac.ac.uk 8.30am - 5.00pm Mon-Thu; 8.30am - 4.30pm Fri Opening hours: 9.00am – 5.00pm Mon-Fri Provides crofter housing, advice to registered crofters. Information on Provides information on the Croft Building Grants and Loans Scheme is Entrants Scheme, which assists young available here. people (aged 18 – 40) to become registered crofters. They can provide COPE Ltd Shetland Scrap information on how to go about renovating Store & Last Ditchology an old croft or building a new one. Port Business Park Gremista Scottish Government Rural Lerwick Payments and Inspections ZE1 0TW Directorate (S.G.R.P.I.D.) Charlotte House Tel: 01595 693336 Commercial Road Email: [email protected] Lerwick Web: www.cope.ltd.uk/businesses/ ZE1 0HF shetland-scrap-store

Tel: 0300 244 9599 Opening hours: Fax: 0300 244 9598 9.00am – 4.00pm Mon-Fri; Email: SGRPID.Lerwick@scotland. 9.00am –1.00pm Sat gsi.gov.uk Web: www.scotland.gov.uk Furniture Recycling Workshop, Charity Shop, Second Hand Goods, repaired furniture, Electrical Repair and Salvage, 13 antique furniture restoration, flat pack assembly, breaking up of furniture for spare components and bags of fire wood, scrapstore for arts and craft materials.

14 3. Health Care & Support

Health Improvement, NHS Scottish Health Council Shetland Shetland Brevik House Administration Offices South Road Montfield Hospital Lerwick Burgh Road ZE1 0TG Lerwick ZE1 0LA Tel: 01595 743086 Fax: 01595 696727 Tel: 01595 741260 Email: shet-hb.healthimprove Email: christine.hughson@ [email protected] scottishhealthcouncil.org Web: www.shb.scot.nhs.uk/ Web: www.scottishhealthcouncil. healthcare/shetlandwide/ org healthpromotion/whoarewe. asp Opening hours: 9.00am – 5.00pm Mon-Fri Opening hours: 9.00am – 5.00pm Mon-Thurs, 9.00am - For advice, information and support 4.30pm Fri service for patients wishing to comment on NHS service. Improve health and tackle inequalities throughout Shetland by leading and supporting the development of good practice in Health Promotion.

15 Gilbert Bain Hospital General Medical Services, Child Health South Road Surveillance, Maternity Medical Services, Lerwick Minor Surgery, Contraceptive Services, ZE1 0TB Minor Injuries, Children’s Immunisation

Tel: 01595 743000 Health Centre Brae Shetland’s General Hospital, contact ZE2 9QJ reception for any advice or information on any of the Health Services. Information Tel: 01806 522543 on opening hours and contacts for district Fax: 01806 522713 nurses and health departments. Email: [email protected] Bixter Health Centre Web: www.shb.scot.nhs.uk Bixter ZE2 9NA Opening hours: 8.00am - 5.30pm Mon-Fri Tel: 01595 810202 01595 746912 (dispensary) General Medical Services, Child Health Fax: 01595 810493 Surveillance, Maternity Medical Services, Email: Minor Surgery, Contraceptive Services, [email protected] Minor Injuries, Children’s Immunisation Web: www.bixterhealth centre. co.uk

Opening hours: 8.30am - 5.30pm Mon-Fri

16 Health Centre Lerwick Health Centre West Ayre South Road Hillswick Lerwick ZE2 9RW ZE1 0RB

Tel: 01806 503277 Tel: 01595 693201 Fax: 01806 503399 01595 743216 (appointments) Email: shet-hb. Prescription Line: HillswickHealthCentre@nhs. 01595 743333 (24 hour net answer machine Web: www.shb.scot.nhs.uk 01595 743232 (cancellations) Fax: 01595 697113 Opening hours: Email: shet-hb.LerwickDoctors@ 9.00am – 5.00pm Mon, Wed, Thurs; nhs.net 9.00am - 6.30pm Tues & Fri; 9.00am – Web: www.shb.scot.nhs.uk 1.00pm Sat Opening hours: General Medical Services, Child Health 8.30am – 5.00pm Mon-Fri; Surveillance, Maternity Medical Services, Closed Sat and Sun (out of hours call NHS Minor Surgery, Contraceptive Services, 24 on 0845 24 24 24) Minor Injuries, Children’s Immunisation General Medical Services, Child Health Surveillance, Maternity Medical Services, Minor Surgery, Contraceptive Services, Minor Injuries, Children’s Immunisation

17 Levenwick Health Centre Fax: 01595 880461 Gord Prescriptions: Levenwick 01595 880690 ZE2 9HX Email: [email protected] Tel: 01950 461222 Web: www.shb.scot.nhs.uk Fax: 01950 461220 Email: Opening hours: [email protected] 8.30am - 17.30pm Mon-Fri Web: www.shb. scot.nhs.uk (Closed Wed afternoon)

Opening hours: General Medical Services, Child Health 8.15am – 4.30pm Mon, Tues, Thurs Surveillance, Maternity Medical Services, 8.15am - 1.30pm Wed, Minor Surgery, Contraceptive Services, 8.15am – 4.00pm Fri Minor Injuries, Children’s Immunisation Emergency access to GPs: Wed afternoon and 4.30- 5.30 every other day Health Centre Hillsgarth Surgery General Medical Services, Child Health Surveillance, Maternity Medical Services, Unst Minor Surgery, Contraceptive Services, ZE2 9DY Minor Injuries, Children’s Immunisation Tel: 01957 711318 Scalloway Health Centre Fax: 01957 711479 Scalloway Email: ZE1 0UH [email protected] Web: www.shb.scot.nhs.uk Tel: 01595 880219 18 Opening hours: 9.00am – 4.00pm Mon-Fri ZE2 9AE

General Medical Services, Child Health Tel: 01806 566219 Surveillance, Maternity Medical Services, Fax: 01806 566519 Minor Surgery and Warts, Contraceptive Email: shet-hb. Services, Acupuncture Clinic WhalsayHealthCentre@nhs. net Walls Health Centre Web: www.shb.scot.nhs.uk Walls ZE2 9PF Opening hours: 9.00am – 4.00pm Mon-Fri; 10.00am – Tel: 01595 809352 2.00pm Sat Fax: 01595 809414 Email: General Medical Service, Child Health [email protected] Surveillance, Maternity Medical Services, Web: www.shb.scot.nhs.uk Contraceptive Services

Opening hours: Yell Health Centre 8.30am - 17.30pm Mon-Fri Reafirth General Medical Services, Child Health Yell Surveillance, Maternity Medical Services, ZE2 9BX Minor Surgery, Contraceptive Services, Monthly Baby Clinic Tel: 01957 702127 Fax: 01957 702147 Whalsay Health Centre Email: [email protected] 19 Web: www.shb.scot.nhs.uk all forms of contraception, including emergency contraception Opening hours: 8.30am – 5.00pm Mon, Tues, Wed, and Fri; District Nurses 8.30am – 2.00pm Thurs; Brevik House 8.30am – 1.00pm Sat South Road Lerwick General Medical Services, Child Health ZE1 0TG Surveillance, Maternity Medical Services, Minor Surgery, Contraceptive Services, Tel: 01595 743339 (within office Acupuncture Clinic hours 9-5) NHS 24 on 0800 22 44 88 (out Sexual Health Clinic, NHS of office hours) Gilbert Bain Hospital Gilbert Bain Hospital 01595 South Road 743000 (out of office hours) Lerwick Email: [email protected] ZE1 0TB First point of contact for all community Tel: 01595 743084 nursing and primary care across Shetland. Opening hours: Monday evenings 6.30pm – 8.30pm (drop- Multiple Sclerosis Society & in service, no appointment required) Therapy Group Shetland Tel: 01950 431434 (Tom Stove) The clinic provides advice and (Secretary, Anne Johnston) information, as well as testing and 01595 741452 treatment of sexual infections for both 01595 859376 (for access to men and women. It also provides the hyperbaric chamber) 20 0131 335 4050 (national 8.45am –1.00pm and office) 1.45pm - 5.00pm Mon-Fri Email: shetlandmssociety@hotmail. com Bells Brae Dental Clinic Web: www.mssociety.org.uk Gilbertson Road Lerwick Opening hours: ZE1 0QB MS Group meets monthly in Lerwick (contact Anne Johnston on 01595 741452) Tel: 01595 693204

For advice and support for those with Opening hours: Multiple Sclerosis and their families. 8.45am - 5.15pm Mon-Fri For range of therapies for MS sufferers, such as massage, reflexology. Hyperbaric Brae Dental Health Centre Brae Health Centre Chamber available by appointment. Brae ZE2 9QJ Dentists Tel: 01806 522461/522469 Alan Owen Dental Surgery 90 St Olaf Street Opening hours: Lerwick 9.00am - 1.00pm and 2.00pm - 5.00pm ZE1 0ES Mon-Thur; 9.00am - 1.00pm and 2.00pm - 4.45pm Fri Tel: 01595 695769 Fax: 01595 695769 Montfield Dental Unit Opening hours: Burgh Road Lerwick 21 ZE1 0LA Tel: 01806 566469

Tel: 01595 743160 Opening hours: 10:15am – 3.15pm Mon, Tues, Wed and Fri Opening hours: 8.45am - 1.00pm and 2.00pm - 5.15pm Opticians Mon-Thurs; 8.45am - 1.00pm & 2.00pm – 16.45pm Fri C Kelly Opticians 58 Commercial Street Dental Service Lerwick Mid Yell Dental Clinic ZE1 0BE Mid Yell Health Centre Yell Tel: 01595 693690 ZE2 9BX Fax: 01595 695304

Tel: 01957 702031 Opening hours: 9.00am - 5.15pm Mon-Sat Opening hours: Reception times: 8.45-5.15 Mon, Wed and Miller Opticians Fri; 109 Commercial Street Appointment times:10.00am - 15.00pm Lerwick Mon, Wed and Fri Tel: 01595 695516 Whalsay Dental Clinic Fax: 01595 696811 Symbister School Whalsay Opening hours: ZE2 9AA 9.00am – 5.00pm Mon-Sat

22 101-103 Commercial Street Pharmacies Lerwick Pharmacies are open alternatively on ZE1 0BD Sundays from 12 – 1 pm (check The Shetland Times for the duty pharmacy, or Tel/Fax: 01595 692579 call numbers below) Opening hours: Boots the Chemist 9.00am - 5.00pm Mon-Sat 173 Commercial Street Lerwick GBH Pharmacy ZE1 0HX Gilbert Bain Hospital South Road Tel: 01595 692619 Lerwick Fax: 01595 696171 ZE1 0TB

Opening hours: Tel: 01595 743346 9.00am - 5.30pm Mon-Sat Fax: 01595 743356

Freefield Pharmacy Opening hours: Freefield Mon, Tues, Thurs and Fri 9.00am – Lerwick 5.00pm; Wed: 9.00am – 1.00pm

Tel/Fax: 01595 693502 The Hospital Pharmacy provides medicines to all wards and departments Opening hours: in the Gilbert Bain Hospital and to GP 9.00am - 5.00pm Mon-Sat Practices. The Pharmacists are available to assist doctors, nurses and patients A L Laing make best use of medicines. 23 01595 695611 (in an SIC Social Care emergency out of office 92 St Olaf Street hours) Lerwick ZE1 0ES For advice in relation to child protection

Tel: 01595 744400 Children’s Reporter Fax: 01595 744436 Children’s Panel Centre Emergency: 13 Hill Lane 01595 695611 Lerwick Email: [email protected] Shetland Web: www.shetland.gov.uk/ ZE1 0HA socialwork-health Tel: 01595 692436 Opening hours: Fax: 01595 696763 9.00am – 5.00pm Mon-Fri Email: [email protected]. uk Social Care provide a wide range of Web: www.scra.gov.uk services, providing advice, support and assistance to all age groups ranging from Opening hours: children, young people and families to 9.00am – 5.00pm Mon-Fri older people. This includes people with learning disabilities, physical disabilities Provides support for children and and mental health problems. young people in Shetland, and provides information and data to inform and Child Protection influence improved outcomes for children Tel: 01595 744421 (Duty Social and young people Worker)

24 COPE Ltd org Port Business Park Web: www.shetlandcommunities. Gremista org/disability-shetland Lerwick ZE1 0TW Opening hours: 9.00am – 3.00pm Mon-Fri and at other times by appointment Tel: 01595 690011 Fax: 01595 690022 Disability Shetland provides information, Email: [email protected] advice and support to disabled people, Web: www.cope.ltd.uk families and service providers in Shetland. Also provides a range of social Opening hours: activities and sporting clubs. 9.00am – 4.00pm Mon-Fri Springfield Holiday Chalet COPE Ltd is a social enterprise company Springfield that supports adults with disabilities to fulfil their need to participate in productive businesses. Tel: 01595 744994 Fax: 01595 744999 Disability Shetland Email: mail@ Market House shetlandcharitabletrust. 14 Market Street co.uk Lerwick Web: www. ZE1 0JP shetlandcharitabletrust. co.uk/what-we-do/ Tel: 01595 743900 springfield-holiday-chalet Fax: 01595 696787 Email: sarah.johnston2@shetland. Springfield Holiday Chalet is a partly 25 adapted chalet for people with disabilities Project and their families or carers. 16-18 Commercial Road Lerwick Moving On Employment ZE1 0LX Project Market House Tel: 01595 690077 14 Market Street Fax: 01595 690077 Lerwick Email: shetlandbikeproject@ukfsn. ZE1 0JP org Web: www.shetland linkup.org Tel: 01595 743926 Email: [email protected] Opening hours: 9.00am – 3.00pm Mon-Fri; Opening hours: 9.00am – 1.00pm Sat 9.00am – 5.00pm Mon-Fri Provide therapeutic activities for clients The Moving On Employment Project is a referred from CADSS, Moving On voluntary organisation, registered as a Employment Project, Support Training charity, offering a confidential service to and Shetland Link Up. Also operates an anyone with a disability, whether it is a Employability Programme for long term learning disability, a sensory impairment unemployed clients who have significant or the result of a mental health condition barriers to entering mainstream who wants to find work, or take part in employment. work experience. They can assist anyone with a barrier to employment. The Samaritans Linda Rose Cottage Shetland Community Bike 13 Charlotte Street Lerwick 26 ZE1 0Jl victimsupportsco.org.uk

Tel: 01595 694449 (also local Opening hours: emergency helpline) Flexible Helpline: 08457 909090 (national 24/7) Offers practical and emotional support Email: shetlandsamaritans@tiscali. for victims of crime, as well as friends co.uk and families of victims. Volunteers Web: www.samaritans.org provide free, confidential and independent support. Opening hours: 7.30pm–11.30pm Mon to Weds and Community Mental Health Sunday; Team 7.30pm-7.30am Thurs Lerwick Health Centre South Road Samaritans provide confidential Lerwick emotional support to anyone who is ZE1 0RB suicidal or despairing; and increase public awareness of issues around suicide and Tel: 01595 743006 depression. Fax: 01595 696559 Victim Support Email: [email protected] 91 St Olaf Street Opening Hours: Lerwick Office Hours 8.45am – 5.15pm Mon-Fri ZE1 Provides secondary mental health care, Tel: 07541 858 465 out patient and community care. Email: VictimSupport.Shetland@ 27 Relationship Scotland Couple Email: [email protected] Web: www.mindyour head.org.uk Counselling Shetland Market House Opening hours: 14 Market Street Flexible Lerwick Shetland To undertake promotional work to raise ZE1 0JP awareness and reduce the stigma of mental health issues in Shetland. Tel: 01595 743913 Email: [email protected] Women of Worth 8 Commercial Street Opening hours: Lerwick Reception open from 9am - 5pm Mon-Fri; ZE1 0RB Answerphone outwith office hours. Appointment system and referrals. Tel: 01595 693313 Email: women-of-worth@tiscali. Counselling for couples who are in co.uk conflict. Web: www.shetland linkup.org

Mind Your Head Opening hours: Market House 11.00am – 2.00pm Mon and Thurs 14 Market Street Lerwick A group run by women for women who Shetland have experienced emotional difficulties ZE1 0JP and problems with mental health and well-being Tel: 01595 743859 28 Shetland Women’s Aid St Olaf Street Tel: 01595 743931/2 Lerwick 0141 353 6504 (national Shetland carers information and support line) Tel: 01595 692070 Fax: 01595 696787 Email: shetland_womens_aid@ Email: [email protected] hotmail.com Web: www.crossroads-scotland. Web: www.scottish womensaid. co.uk co.uk Opening hours: Opening hours: 9.00am - 2.30pm (answer service out of 9.00am – 5.00pm Mon-Fri hours) (Free Service) Provide information for carers and A registered charity offering counselling, operate the ‘Absent Carers Scheme’ advice, assistance and refuge to women offering regular visits to older people. and their children who have been Supporting carers in the community emotionally, physically or sexually by providing a respite care service for abused. vulnerable people in their own homes. Crossroads Shetland Freefield Centre North Road Care Attendant Scheme Lerwick Market House ZE1 0NP 14 Market Street Lerwick Tel: 01595 692127 ZE1 0JP Email: caroline.laurenson@ 29 shetland.gov.uk WRVS Market house Opening hours: 14 Market Street 9.00am – 5.00pm Mon-Fri Lerwick ZE1 0JP Support for older people through luncheon clubs. Centre for hosting events. Tel: 01595 743915 Fax: 01595 696913 Shetland Carers Group Email: [email protected] Market House Web: www.wrvs.org.uk 14 Market Street Lerwick Opening hours: ZE1 OJP 9.00am – 5.00pm Mon-Fri

Tel: 01595 743923 Support for older people through: Email: [email protected] social clubs; luncheon clubs; accessible Web: www.shetland communities. community transport; good neighbours org/scg service; and Tel befriending service. The WRVS is a national organisation that Opening hours: helps people maintain independence and 9.00am – 5.00pm Mon-Fri (office hours) dignity in their homes and communities, particularly in later life. Support for those with caring responsibilities. Monthly meetings are held in Market House, Lerwick. The Care Centres events diary for meetings and trips, and the carers newsletter is available from Edward Thomason House reception at Market House. Seafield Road 30 Lerwick ZE2 9BJ ZE1 0RJ Tel: 01595 745722 Tel: 01595 745775 Fax: 01595 745721 Fax: 01595 745767 Email: [email protected] Residential care on a permanent or temporary/respite basis and day care. 10 Residential care for adults. Base for care permanent places. at home services for Lerwick, Scalloway, Burra & Tingwall areas and management Nordalea Care Centre services provided at King Erik House. 16 Baltasound permanent places. Unst ZE2 9DX Fernlea Care Centre Tel: 01957 745890 Whalsay Fax: 01595 745871 ZE2 9AE Email: [email protected]. uk Tel: 01595 745181 Fax: 01595 745188 Residential and respite Social Care daycare services. Care@Home and Residential care on a permanent or Homecare. Extra care housing. Meals on temporary/respite basis and day care. wheels. 7 permanent places. There are 10 permanent places available. North Haven Care Centre Isleshavn Care Centre Brae Mid Yell ZE2 9TY Yell 31 Tel: 01595 743851 Email: [email protected]. Fax: 01806 522724 uk Email: christine.brown@shetland. gov.uk Residential care on a permanent or temporary/respite basis and day care. 16 Residential care and day care services. permanent places, 4 respite care places Meals on wheels and care at home and 10 places per day for day care. 7 days services. 15 permanent places. a week and evenings. Overtonlea Care Centre Viewforth House Levenwick Burgh Road Lerwick ZE2 9HX ZE1 0LA

Tel: 01595 745032 Tel: 01595 695270 Fax: 01595 745033 Fax: 01595 693900 Email: [email protected]. Email: violet.mcquade@shetland. uk gov.uk

Residential care and day care services. Viewforth House is a Care Home Meals on wheels and care at home specialising in Day Care, Respite services. 15 permanent places. and Residential care for people with Dementia. Taing House Seafield Road Wastview Care Centre Lerwick Walls ZE1 0WZ ZE2 9PF

Tel: 01595 745540 Tel: 01595 745239 32 Fax: 01595 745599 ZE1 0LA Email: anne.marie.nicolson@ shetland.gov.uk Tel: 01595 745578

Residential care on a permanent or Care of Older People Hospital situated in temporary/respite basis and day care. 15 the centre of Lerwick permanent places. Shetland Lifeline Walter & Joan Gray 8 Commercial Street Main Street Lerwick Scalloway ZE1 0AN ZE1 0XJ Tel: 01595 693313 Tel: 01595 880691 Email: shetland_lifeline@tiscali. Fax: 01595 880908 co.uk Email: matthew.ross@crossreach. Web: www.shetland linkup.co.uk org.uk Web: www.crossreach.org.uk Lifeline offers a 24/7 confidential response to people in crisis anywhere in The Walter & Joan Gray is a residential Shetland care home for 16 older people, which has a separate Day Care Centre and two Community Alcohol and bedrooms for the use of short stay clients. Drugs Services Shetland 44 Commercial Street Montfield Care Centre Lerwick Montfield ZE1 0AB Burgh Road Lerwick Tel: 01595 695363 33 Fax: 01595 692801 9.00am – 5.00pm (office hours) Email: [email protected] Call Smokeline out of office hours. Web: www.cadss.org.uk Smoking support and advice. Opening hours: 9.00am – 5.00pm Mon, Tues, Thurs, Fri; Help Yourself to Health 1.00pm – 5.00pm Wed Lower Hillhead Lerwick CADSS is an independent, voluntary ZE1 0EL organisation that exists to develop and deliver various services to those affected Tel: 01595 743868 by alcohol and drugs misuse in Shetland Email: shetlandlibrary@shetland. gov.uk Smoking Support Worker Web: www.shetland-library.gov.uk Health Promotion Brevik House Opening hours: South Road 9.30am – 8.00pm Mon & Thurs; Lerwick 9.00am – 5.00pm Tue, Wed, Fri, Sat ZE1 0TG Help Yourself to Health is a local Tel: 01595 743084 initiative aimed at making information 0800848484 (Smokeline out on all aspects of health and wellbeing of hours) accessible to the folk of Shetland. This Email: shet-hb.healthimprove is not meant to be a substitute for [email protected] healthcare services or professional Web: www.canstop smoking.com medical advice, but is there to support individuals and groups in taking charge of Opening hours: their own health 34 Sexual Abuse Survivors Epilepsy Support Group Jura Hillview Chalet Tresta Brae Bixter ZE2 9QW ZE1 9LT

Tel: 07747 097160 (24 hour Tel: 07900 800992 answerphone) Email: [email protected] Email: [email protected] For support and information on epilepsy. S.A.S are a free, friendly, local, This service provides group and confidential support network. “Designed community talks to raise awareness of by survivors with survivors in mind”. the condition, with the aim of reducing the stigma associated with the condition. Art Psychotherapy A Youth Group is available through 8 Commercial Street this service to build confidence in Lerwick young epileptics and encourage social ZE1 0AN interaction through group activities and outings. Tel: 01595 743916 Email: [email protected] Shetland Stroke Support Web: www.shetland linkup.org Group Baila House Specialised service for emotional, Lerwick psychological, relationship and Shetland behavioural difficulties. Art skills are not ZE1 0DF necessary. Group work and supervision is also available. 35 Tel: 01595 696201 A support group for anyone who has Email: [email protected] experienced a bereavement [email protected] Web: www.sssg.co.uk Shetland Bereavement Support Service Opening hours: Market House Meetings held once a month 14 Market Street For support for those who have suffered Lerwick a stroke and their family and carers. ZE1 0JP Monthly meetings, outings, or meals are organised for the group. Newsletter sent Tel: 01595 743933 out every month. Email: [email protected]

Forget-Me-Not self help Opening hours: group 9.00am – 5.00pm Mon-Fri (office hours) Market House 14 Market Street Counselling service for those seeking help Lerwick and support following a bereavement. ZE1 0JP Free of charge but donations are welcomed. Tel: 01950 477268 Email: [email protected] Community Offices Communtiy Offices provide support to Opening hours: community groups, develop learning Group meets on the second Wednesday of opportunities locally that reflect the needs every month at Islesburgh from 6.30pm and aspirations of local communities - 8.30pm and provide up-to-date information for 36 community groups. Fax: 01957 702072 Email: [email protected] Lerwick and Web: www.shetland.gov.uk/ Community Office communitywork/northisles Old Library Centre Lower Hillhead Opening hours: Lerwick 9.00am - 12.30pm Mon-Fri ZE1 0EL North Mainland Community Tel: 01595 743880 Office Fax: 01595 694430 4 Havragord Email: [email protected] Brae Web: www.shetland.gov. ZE2 9SZ uk/communitywork/ lerwickandbressay Tel: 01595 743969 Fax: 01806 244244 Opening hours: Email: [email protected] 9.00am – 5.00pm Mon-Fri Web: www.shetland.gov. uk/communitywork/ North Isles Community Office northmainland Yell Leisure Centre Mid Yell Opening hours: Yell 9.30am - 12.30pm Mon-Fri ZE2 9BN South Mainland Community Tel: 01595 745715 Office 01595 745719 (youth Sandwick Junior High School development worker) 37 Sandwick westandcentral ZE2 9HH Opening hours: Tel: 01595 745364 9.00am – 1.00pm Mon-Fri (open during Fax: 01950 431570 some afternoons when community worker Email: [email protected]. is in office) uk Web: www.shetland.gov. Islesburgh Complex uk/communitywork/ King Harald Street southmainland Lerwick ZE1 0EQ Opening hours: 9.00am-1.00pm Mon, Tue, Thur, Fri Tel: 01595 745100 guaranteed, for other opening hours Fax: 01595 745144 please contact the office Email: reception.islesburgh@ shetland.gov.uk West & Central Community Web: www.islesburgh.org.uk Office Scalloway Public Hall Opening hours: Scalloway 9.00am - 10.30pm Mon-Sun ZE1 0UJ Islesburgh is a community based run by Tel: 01595 745301 the SIC. It provides services, which enable Fax: 01595 745304 individuals and groups to address their Email: [email protected]. personal and social learning needs. This uk aims to strengthen the social, cultural Web: www.shetland.gov. and economic fabric of the community. uk/communitywork/ 38 4. Community Development

Shetland Library Shetland Museum and Lower Hillhead Archives Lerwick Hay’s Dock ZE1 0EL Lerwick ZE1 0WP Tel: 01595 743868 (Library) 01595 743875 (Learning Tel: 01595 695057 Centre) Fax: 01595 696729 Fax: 01595 694430 Email: info@shetland Email: Shetland.Library@shetland. museumandarchives.org.uk gov.uk Web: www.shetland-museum.org. Web: www.shetland-library.gov.uk uk

Opening hours: Opening hours: 9.30am – 8.00pm Mon & Thurs; 9.00am – Museum: 5.00pm Tue, Wed, Fri, Sat 10.00am – 5.00pm Mon-Sat; 12.00 noon - 5.00pm Sun; The Shetland Library includes a learning centre, which offers up to date IT facilities Archives: including free internet access, colour 10.00am-4.30pm Mon-Fri; scanner and printer. Photocopying 10.00am-1.00pm Sat facilities also available. The Shetland Museum is the largest museum in Shetland, and covers all aspects of island life. Contact 39 the museum or visit the website for Tel: 01595 693313 information on events and exhibitions. Email: shetland_linkup@tiscali. co.uk Shetland Childcare Web: www.shetlandlinkup.co.uk Partnership Bruce Family Centre Opening hours: Old Bruce Hostel 11.00am – 2.00pm Tuesday, Friday and Lovers Loan Saturdays Lerwick ZE1 0BA A drop in centre with lounge, pool and computer facilities. Free refreshments Tel: 01595 745400 and food. You are welcomed to speak Fax: 01595745415 confidentially to a member of staff. Email: [email protected] Web: www.scottish childcare.gov. Shetland Pre-School Play uk Market House 14 Market Street Opening hours: Lerwick 9.00am – 5.00pm Mon-Fri ZE1 0JP

For information on out of school care and Tel: 01595 743900 childcare in general Fax: 01595 696787 Email: [email protected] Shetland Link Up (Drop-In) Web: www.aspp.info 8 Commercial Street Lerwick Opening hours: ZE1 0AN 9.00am – 5.00pm Mon-Fri (Office Hours)

40 Shetland Pre-School Play Ltd (S.P.P.) is a charitable organisation, which provides Tel: 01595 743900 services and support to all voluntary pre- Fax: 01595 696787 school groups throughout the Shetland Email: [email protected] Islands. Web: www.shetland volunteers. org.uk Clever Parenting Market House Opening hours: 14 Market Street 9.00am – 5.00pm Mon-Fri Lerwick ZE1 0JP An independent organisation, which exists to develop voluntary action in Shetland. Tel: 01595 743893 Provide services to established voluntary Fax: 01595 696787 organisations and provide support, advice Email: [email protected] and services to new projects

Opening hours: British Red Cross Services 9.00am – 5.00pm Mon-Fri (Shetland District) Red Cross District Office Support and information on parenting and Reform Lane childcare. Lerwick

Voluntary Action Shetland Tel: 01595 695498 (VAS) 07738944547 (Mobile) Market House 01595 693517 (Shop) 14 Market Street Fax: 01595 695498 Lerwick Email: [email protected] ZE1 0JP Web: www.redcross.org.uk 41 Opening hours: Opening hours: 9.00am – 5.00pm Mon-Fri 10.00am – 5.00pm Tuesday, Thursday and Friday The Red Cross provide important voluntary services throughout Shetland Family Mediation provides mediation including: car service (conveying disabled/ services primarily between parents who older people to medical appointments have separated or divorced, helping them in Lerwick, at request of NHS to focus on the needs of their children and Shetland);escort service (accompanying make decisions together about contact disabled/older outpatients to Aberdeen arrangements etc. We can also provide Hospitals, at request of NHS Shetland); mediation between a parent and child, first aid (cover at public events and 24/7 grandparents or other family members as response to emergencies called by SIC appropriate. or NHS Shetland); medical loan (transit & self-propelled wheelchairs for short Community Mediation term use); therapeutic care (for residents Shetland in hospitals & care centres throughout Market House Shetland). 14 Market Street Lerwick Family Mediation Shetland Market House Tel: 01595 743934 14 Market Street Email: [email protected] Lerwick ZE1 0JP Opening hours: Flexible Tel: 01595 743859 Email: [email protected] For assistance with mediation to settle 42 disputes between neighbours or other community members. Also provides a Restorative Justice service for those who have harmed others and those who have been harmed. Anti Social Behaviour Grantfield, Lerwick ZE1 0LX

Tel: 01595 744374 Fax: 01595 744177 Email: [email protected]. uk

Opening hours: 9.00am – 5.00pm Mon-Fri

Contact for advice and support, or to report any anti-social behaviour.

43 5. Access to Services

SIC Transport WRVS 20 Commercial Road Market house Lerwick 14 Market Street Shetland Lerwick ZE1 OLX ZE1 0JP

Tel: 01595 744868 Tel: 01595 743915 Fax: 01595 744880 Fax: 01595 696913 Email: [email protected] Email: [email protected] Web: zttest.sic.gov.uk Web: www.wrvs.org.uk

Opening hours: Opening hours: 9.00am – 5.00pm Mon-Fri 9.00am – 5.00pm Mon-Fri

For information on public transport, For support for accessible community including ferries and concessions. transport for older people. The WRVS is a national organisation that helps people maintain independence and dignity in their homes and communities, particularly in later life.

44 6. Leisure Services

SIC Sport and Leisure Service Fax: 01595 741001 Hayfield House Email: [email protected] Hayfield Lane Web: www.srt.org.uk Lerwick ZE1 0DW Opening hours: Please contact leisure centre for details Tel: 01595 744000 Fax: 01595 744056 Shetland’s largest leisure complex which Email: community.development @ includes a swimming and hydrotherapy shetland.gov.uk pool, health and fitness suites, cafe, Web: www.shetland.gov.uk/sport bowls hall, squash courts, 6 court main hall meeting/conference facilities, dance Opening hours: studio and function rooms. 9.00am – 5.00pm Mon-Fri North Mainland Leisure For support for sport groups, and Centre information on play areas, multi-courts Brae and parks. ZE2 9QJ

Clickimin Leisure Complex Tel: 01806 522321 Lochside Email: [email protected] Lerwick Web: www.srt.org.uk ZE1 0PJ Opening hours: Tel: 01595 741000 9.00am – 8.00pm Mon-Thu; 45 9.00am – 9.00pm Fri; South Mainland Pool 12.00 noon – 8.00pm Sat; Sandwick 9.30am – 7.00pm Sun. ZE2 9NU

Swimming pool, steam room, fitness Tel: 01950 431511 suite, squash court, community room and Fax: 01950 431586 astro-pitch. Email: [email protected] Scalloway Pool Web: www.srt.org.uk Scalloway Opening hours: ZE1 0TN 9.00am – 9.00pm Mon & Wed; 2.00pm – 9.00pm Tues; Tel: 01595 880745 9.00am – 8.00pm Thurs & Fri; Fax: 01595 880415 2.00pm – 5.00pm Sat; Email: [email protected] 10.30am – 5.00pm Sun Web: www.srt.org.uk The swimming pool at Sandwick includes Opening hours: a toddler pool, jacuzzi, and a steam room. 10.00am – 9.00pm Mon & Tues; 9.30am – 9.00pm Wed; Unst Leisure Centre 12.30pm – 9.00pm Thurs; Baltasound 10.00am – 8.00pm Fri; Unst 12.30am – 5.00pm Sat; ZE2 9DY 11.00am – 5.00pm Sun Tel: 01957 711577 The swimming pool at Scalloway includes Fax: 01957 711330 a shallow lagoon and a whirlpool. Other Email: [email protected] leisure facilities include a steam room. Web: www.srt.org.uk 46 1.00pm – 7.00pm Sat; Opening hours: 11.00am – 7.00pm Sun 9.00am – 10.00pm Mon-Thurs; 9.00am – 9.00pm Fri; Facilities include a swimming pool, 2.00pm – 8.00pm Sat; health suite, fitness suite, squash court, 12.00 noon – 6.00pm Sun community room and games hall.

The leisure centre in Unst includes a Whalsay Leisure Centre swimming pool with lagoon, a games hall, Symbister squash court, fitness suite, community Whalsay room, solarium, viewing balcony with two ZE29AA pool tables and a football table. Tel: 01806 566678 West Mainland Leisure Fax: 01806 566637 Centre Email: [email protected] Web: www.srt.org.uk Bixter ZE2 9NB Opening hours: 9.00am - 9.30pm Mon, Tues, Thurs, Fri; Tel: 01595 810444 11.30am - 9.30pm Wed; Fax: 01595 810411 10.30am - 5.30pm Sat & Sun Email: [email protected] Web: www.srt.org.uk The leisure centre in Whalsay includes a swimming pool with children’s lagoon, Opening hours: also a games hall, squash court multi 9.00am – 10.00pm Mon, Wed & Thurs; fitness suite, and meeting facilities. 1.00pm – 10.00pm Tues; 9.00am – 9.00pm Fri; 47 Yell Leisure Centre Mid Yell Yell ZE2 9BN

Tel: 01957 702222 Fax: 01957 702220 Email: [email protected] Web: www.srt.org.uk

Opening hours: 9.00am – 9.00pm Mon-Wed & Fri; 9.00am – 10.00pm Thurs; 2.00pm – 8.00pm Sat; 11.00am – 7.00pm Sun

The leisure centre in Yell includes a swimming pool with children’s lagoon, games hall and squash court, fitness suite and community room.

48 7. Work, Education & Training

SIC Schools Service Shetland College Hayfield House Gremista Hayfield Lane Lerwick Lerwick ZE1 0PX ZE1 0QD Tel: 01595 771000 Tel: 01595 744000 Fax: 01595 771001 Fax: 01595 744010 Email: shetland.college@shetland. Email: [email protected] uhi.ac.uk Web: www.shetland.gov.uk/ Web: www.shetland.uhi.ac.uk education Opening hours: Opening hours: 9.00am – 5.00pm Mon-Fri 9.00am – 5.00pm Mon-Fri Leading college of further/higher Local Authority Education office, advisors education in Shetland providing a variety and administrators for all schools in of courses offered as full-time/part-time/ Shetland. Also awards further education drop-in/open learning/on-line teaching. bursaries and provides information on Some courses offered at outreach student support. Provides information centres in Aith, Brae, Mossbank, Whalsay, on entitlement to free school meals and Dunrossness and Telecroft in Unst. clothing allowance.

49 North Atlantic Fisheries Fax: 01595 695915 Email: vocational.training@ College shetland.gov.uk Port Arthur Web: www.trainshetland.com Scalloway ZE1 0UN Opening hours: 9.00am – 12.45pm & 13.45pm – 5.00pm Tel: 01595 772000 Mon-Thurs; Fax: 01595 772001 Closed at 4 on Friday Email: [email protected] Web: www.nafc.ac.uk Co-ordinating government training programmes mainly for school leavers Opening hours: (16-19 years), e.g. skillseekers and 9.00am – 5.00pm Mon-Fri modern apprenticeships. The NAFC Marine Centre in Shetland Lifeskills Shetland provides first class training, marine 11 Market Street science, research and quality Lerwick management services to support ZE1 0JP the nautical, fisheries, engineering, aquaculture and food industries. Tel: 01595 695026 Fax: 01595 696504 Train Shetland Email: john.maclellan@ Lovers Loan lifeskillcentres.com Lerwick Web: www.lifeskillscentres.com ZE1 0BA Opening hours: Tel: 01595 743743 9.00am – 5.00pm Mon-Fri 50 Job Centre Plus Provider of training for not only Charlotte House unemployed people, but aimed at those Commercial Road wishing to enhance and sustain their Lerwick employment opportunities. ZE1 0LQ

Tel: 01595 732050 Skills Development Scotland Fax: 01595 732066 Charlotte House Email: hubert.hunter@ Commercial Road jobcentreplus.gov.uk ZE1 0LQ Web: www.jobcentreplus.gov.uk

Tel: 01595 695791 Opening hours: Fax: 01595 694011 9.00am – 5.00pm (excluding Wednesday); Email: [email protected]. 10.00am – 5.00pm Wed uk Web: www.careers-scotland.org. Lists of Job Vacancies in Shetland. Advice uk and guidance on job search, training and how to claim benefits such as Jobseekers Opening hours: Allowance, Income Support, Incapacity 9.00am – 1.00pm & 2.00pm - 5.00pm Benefit and Housing Benefit. Mon-Thur; 9.00am – 4.00pm Friday Adult Learning Service Old Library Centre Guidance and support for people of all Lower Hillhead ages to make changes in their lives, make Lerwick and carry out decisions and plan for the ZE1 0EL future. 51 Tel: 01595 743888 bridges.asp Fax: 01595 694430 Email: [email protected]. Opening hours: uk 9.00am – 5.00pm Mon-Fri (Office Hours)

Opening hours: To support young people to reach their 9.00am -5.00pm Mon-Thurs; 9.00am - full potential (currently 16-18 year olds) 4.00pm Fri COPE Ltd Free tuition for adults who wish to Port Business Park improve their reading, writing and Gremista numeracy skills at venues throughout Lerwick Shetland. Free English classes ZE1 0TW for Speakers of Other Languages, employability, return to learning and Tel: 01595 690011 a wide range of evening classes also Fax: 01595 690022 provided. Email: [email protected] Web: www.cope.ltd.uk Bridges Project Pitt Lane Opening hours: Lerwick 9.00am – 4.00pm Mon-Fri ZE1 0DW COPE Ltd is a social enterprise company Tel: 01595 744451 that supports adults with disabilities to Fax: 01595 744010 fulfil their express need to participate in Email: [email protected]. productive businesses. uk Web: www.shetland.gov.uk/youth/ 52 Moving On Employment Lerwick ZE1 0JP Project Market House Tel: 01595 743900 14 Market Street Fax: 01595 696787 Lerwick Email: [email protected] ZE1 0JP Web: www.va-shetland.org.uk

Tel: 01595 743926 Opening hours: Email: [email protected] 9.00am – 5.00pm Mon-Fri

Opening hours: An independent organisation, which exists 9.00am – 5.00pm Mon-Fri to develop voluntary action in Shetland. Provide services to established voluntary The Moving On Employment Project is a organisations and provide support, advice voluntary organisation, registered as a and services to new projects charity, offering a confidential service to anyone with a disability, whether it is a Family Centre learning disability, a sensory impairment Bruce Family Centre or the result of a mental health condition Lovers Loan who wants to find work, or take part in Lerwick work experience. They can assist anyone ZE1 0BA with a barrier to employment. Tel: 01595 745400 Voluntary Action Shetland Fax: 01595 745415 (VAS) Email: [email protected] Market House 14 Market Street Opening hours: 53 9.00am – 5.00pm Mon-Fri (Office Hours) The Family Centre brings together the Pre-school Home Visiting Service, the Daycare Officer (Children), the Childcare Partnership Coordinator, the Family Centre Services Coordinator and three playworkers. Provides family support services throughout Shetland on an outreach basis to more vulnerable families and children.

54 8. Young People’s Support

SIC Youth Services Tel: 01595 744471 Islesburgh Community Centre Fax: 01595 744010 King Harold Street Email: [email protected] Lerwick Web: www.youngscot.org/shetland

Tel: 01595 744490 Opening hours: Fax: 01595 744010 9.00am – 5.00pm Mon-Fri Email: [email protected]. uk Shetland Youth Voice is open to all Web: www.shetland.gov.uk/youth/ young people aged 12-25 and allows youthservice them the opportunity to feed into the democratic process at a local, national Opening hours: and international level. 9.00am – 5.00pm Mon-Fri Islesburgh Complex SIC Youth Services provides ongoing King Harald Street support for Youth Work throughout Lerwick Shetland. It is the first point of contact for ZE1 0EQ all youth projects and initiatives. Tel: 01595 745100 Youth Voice Fax: 01595 745144 Islesburgh Community Centre Email: reception.islesburgh@ King Harold Street shetland.gov.uk Lerwick Web: www.islesburgh.org.uk/ index.html 55 1.00pm - 6.45pm Thu & Fri (Drop In); Opening hours: 9.00am – 5.00pm Mon-Fri (Administration 9.00am - 10.30pm Mon-Sun Hours)

Islesburgh is a community based run by Shetland Youth Information Service has the SIC. It provides services, which enable a casual drop in café with young person individuals and groups to address their friendly staff and offers free, confidential personal and social learning needs. This advice and information on a variety of aims to strengthen the social, cultural topics of particular interest or concern and economic fabric of the community. to young people. These include alcohol, drugs, housing, money, sexual matters, Shetland Youth Information relationships and mental health. Internet Service (SYIS) access is available here. Market Cross Lerwick Shetland Befriending Scheme ZE1 0DL Market House 14 Market Street Tel: 01595 692002 Lerwick 01595 690555 (Children’s ZE1 0JP Rights Service) 0800 100 2353 (Freephone Tel: 01595 743907 for Children’s Rights Service) Fax: 01595 696787 Fax: 01595 695001 Email: [email protected] Email: info@shetland youth.com Opening hours: Web: www.shetland youth.com 9.00am – 5.00pm Mon-Fri

Opening hours: One-to-one befriending scheme for young 11.00am - 4.45pm Mon, Tue, Sat; people aged 7-25, who are experiencing 56 significant social, emotional or family member behavioural difficulties, or have significant problems forming effective relationships with adults and peers. Young Carers Fort Road Lerwick ZE1 0LW

Tel: 01595 744400 Fax: 01595 744460 Emergency: 01595 695611 (out of hours only) Email: [email protected] Web: www.shetland.gov.uk/ socialwork-health

Opening hours: 9.00am – 5.00pm Mon-Fri Young Carers is a youth service which provides support for young individuals in both their caring role and elements of their lives upon which it impacts. Young carers are children and young people under 18 who provide, or intend to provide care, assistance or support to another 57 58