Facts & figures 2019 2 Group

Contents

Overview 4

Migros Group Organisation 6 History 8 Sales 9 Earnings 10 sales / Market share 11 Investments / Equity 12

Strategic business units retailing 14 Commerce 17 Industry & wholesaling 19 Financial services 20 Travel 20 Shared services 21

Employees Migros as employer 23 Salary growth 25

Our responsibility Sustainability 27 Health 28 Voluntary social responsibility 30 Migros Group 5

Overview

With sales of CHF 28.7 billion (2019), the Migros Group is ­’s largest retailer, and with over 106 000 employees, it is also Switzerland’s largest private employer. Migros is owned by its more than 2 million cooperative members, ­organised into ten regional . These cooperatives operate the core business of Migros Group, retailing. Migros also owns numerous industrial companies, various commercial, travel and logistics enterprises, as well as . Migros is committed,­ willingly and with ­conviction, to social and cultural issues. Its primary goal is to improve the quality of life of all of its customers. Migros Group Where Migros comes from, how it is structured, and the results it achieved in 2019. 6 Migros Group Migros Group 7

Organisation of the Migros Group

Subsidiaries and Cooperative members Cooperatives Federation of Migros Cooperatives (FMC) foundations

2.24 million 10 regional Migros cooperatives, 6 departments approx.50 enterprises cooperative members each with its own Cooperative Council and are responsible, with the staff units, for the whole Migros Group. and foundations from various are the owners of Migros. Board of Directors, are the bedrock of Migros. The central Migros executive bodies are also located in the FMC. ­sectors are part of the FMC.

Department I HR, communication, Industry companies 2 10 culture, leisure Sarah Kreienbühl Assembly of Department II 1 Delegates Commercial enterprises 4 President (ad interim): Irmgard Flörchinger Marketing 6 Matthias Wunderlin 8 5 Service and Executive Board Department III other companies Board of Directors Chief Executive 7 Chairman: Shared Services Officer: 3 9 Ursula Nold Rainer Baumann Fabrice Zumbrunnen Foundations Department IV Staff units Industry & Wholesaling Armando Santacesaria 1 Aare 6 Eastern Switzerland Department V 2  7  Finance 3  8   Joerg Zulauf 4  9 Valais 5 Neuchâtel-Fribourg 10 Zurich Department VI

Commerce Beat Zahnd 8 Migros Group Migros Group 9

History Sales

The history of Migros is closely linked with its founder Migros Group sales Gottlieb Duttweiler. In 1925, he was the first to send mobile shops out on the road selling six basic products at very low in CHF million prices. His goal was to create a bridge from producer to 30 000 ­customer. Today, Migros is still faithful to the visions of its 25 000 27 738 28 071 28 453 28 683 ­founder, whose passion was always to balance economic, 27 406 20 000 social and ecological dimensions. 15 000 Ê www.migros.ch/de/unternehmen/geschichte 10 000 5000 0 2015 2016 2017 2018 2019 1983 1941 First national Conversion into a collective labour cooperative and agreement comes Migros Group sales 2019 by segment founding of the FMC into effect

2007 in percent Integration of Other 0.4% 1925 1948 Denner and Migros Travel 3.6% Founding of Migros Opening of the first AG in Zurich self-service store in Financial services 2.4% with five lorries Switzerland Industry & wholesaling 17.8%

1935 1958 2018 “Holidays for all” Founding of Migros Launch of thanks to the newly Bank ­“M-Check” 51.7% Cooperative founded Hotelplan retailing 2019 1928 1957 Migros will in future Own production Culture Percentage only offer Swiss begins with becomes fixed in fruit and vegetables the purchase of the statutes that are grown in Commerce 24.3% Alkoholfreie Weine greenhouses heated AG Meilen using renewable energy sources 10 Migros Group Migros Group 11

Earnings Retail sales

EBIT (earnings before interest and taxes) Sales by retail and commercial enterprises in CHF million in CHF million

1250 25 000 1000 20 000 22 996 23 269 23 296 23 729 23 757 982 750 911 15 000

500 603 651 10 000 250 5000 0 201 0 2015 2016 2017 2018 2019 2015 2016 2017 2018 2019 Market share

Profit Market share – Migros Group * in CHF million in percent

25 1000 20 20.9 21.4 21.8 22.1 22.1 750 15 791 500 663 10 503 475 250 335 5 0 0 2015 2016 2017 2018 2019 2015* 2016* 2017 2018 2019

* Change based on adapted values for previous year (baseline year: 2005). Based on nominal retail sales excluding fuels in Switzerland. Market shares are based on the preliminary estimates of BAK Economics / SFSO 12 Migros Group Strategic business units 13

Investments

in CHF million

2000

1500 1663 1476 1516 1574 1000 1356 500 0 2015 2016 2017 2018 2019 Strategic business units From the bakery to the travel agency: ­ Equity Migros operates in a wide range of sectors.

in CHF million

21 000

18 000 18 781 17 913 18 417 15 000 16 802 17 455 12 000 9000 6000 3000 0 2015 2016 2017 2018 2019 14 Strategic business units Strategic business units 15

Distribution network – cooperative retailing Cooperative retailing 2019 2018

Supermarkets M 363 351 The ten regional cooperatives are the very foundation of MM 205 208 ­Migros. They are independently managed, issue their own MMM 50 49 annual financial statements and control their own sales areas Other * 9 9 and staff in the core business, retailing under the Migros name. Total supermarkets 627 617 Their most important functions are the sale of merchandise Sales area m2 957 394 945 083 and the purchasing of regional product assortments, while Specialist markets Do It + Garden 43 45 the Federation of Migros Cooperatives takes care of central Micasa 35 34 services such as purchasing, logistics or IT. The executive Interio 11 11 bodies of a regional cooperative are all members (original SportXX 62 62 ballot), the Cooperative Council, administration, management Melectronics 102 106 and auditors. The 111-member Assembly of Delegates is Obi home improvement stores /garden 11 11 appointed from the 10 cooperative committees and Total specialist markets 264 269 Sales area m2 426 416 436 623 also ­includes an ad hoc representative from each of the 10 management teams as well as an independent Chair. Migros catering services M-Restaurants 159 161 Take Away and other gastronomic formats** 154 163 Total M-Restaurants & Take Away 313 324 Sales area m2 94 928 95 121 Sales by the cooperatives* Others Supermarkets France 3 3 in CHF million () 275 273 Migros partners 52 49 VOI 57 53 17 500 Single-line stores*** 43 38 15 000 15 613 15 634 15 557 16 255 16 062 Migros Club School sites 50 50 12 500 Leisure facilities**** 332 310 10 000 Medbase and Santémed health centres 100 51 7500 “Green Meadow Parks” Foundations 5 5

5000 * Integrated in MParcs or specialist markets 2500 ** Chickeria, Kaimug, Hitzberger, Coffee&Time *** Outlets, organic supermarkets, independent Outdoor by SportXX stores, etc. 0 **** Including water parks, sports facilities and golf courses; ACTIV FITNESS; Migros Fitness Club; 2015 2016 2017 2018 2019 ONE Training Center; MFIT; Migros fitness centres; Only Fitness; ELEMENTS studios in Germany; INJOY franchise facilities in Germany, Austria and Belgium; and FT clubs in * Adjustment from 2018: cooperatives including subsidiaries in Switzerland and abroad Germany, Austria, Switzerland, the Netherlands and Italy 16 Strategic business units Strategic business units 17

Ten cooperatives Commerce

Cooperative Cooperative members Employees * Managing Director The Federation of Migros Cooperatives owns seven market-­ Aare 525 261 12 031 Anton Gäumann Zurich 334 234 9 102 Jörg Blunschi leading retail companies, including discounter Denner, E. Switzerland 414 560 10 007 Peter Diethelm ­convenience specialist migrolino and gas station operator and Lucerne 197 312 5 969 Felix Meyer mineral oil provider Migrol. Migros also owns , Vaud 153 827 3 338 Anton Chatelan the non-food online retailer with the highest revenue; Ex Libris, Geneva 135 877 3 175 Philippe Echenard the leading online bookseller; and Le Shop, the largest online Basel 169 508 3 442 Stefano Patrignani food retailer in Switzerland. The Group’s portfolio also includes Neuchâtel-Fribourg 125 603 2 511 Jean-Marc Bovay the department stores and fashion stores; however, Valais 81 760 1 935 Max Alter these are currently in the process of being sold. Ticino 98 869 1 515 Lorenzo Emma

* Annual average Net revenues on deliveries and services 2019 2018 Change Net revenues of cooperatives, including subsidiaries in Switzerland and abroad Sales in CHF million in % Denner AG 3252 3181 2.2 Sales in CHF million Migrol AG 1548 1530 1.2 Change over previous year (in %) 0.6% Magazine zum Globus AG 763 808 – 5.6 4000 3949 – 2.1% Digitec Galaxus AG 1106 953 16.1 3500 3410 Depot (Gries Deco Group)* 436 554 – 21.2 3000 – 0.8% migrolino AG 593 516 14.9 2500 2392 Le Shop AG 190 185 2.8 2000 – 0.8% Ex Libris AG 99 99 0.4 1500 – 2.6% – 1.3% 1467 – 1.4% – 3.8% Other enterprises* 48 58 – 16.6 1000 1114 1109 925 – 2.4% – 2.3% 500 750 483 462 Total 8023 7869 2.0 0

Aare Vaud Basel Zurich Lucerne Geneva Valais Ticino E. Switzerland Neuchâtel-Fribourg

* Depot (Gries Deco Group) and m-way ag: including revenue up to date of divestiture 18 Strategic business units Strategic business units 19

Distribution network – commerce 2019 2018 Industry & wholesaling

Denner Stores, satellite stores and Denner-Express With its own manufacturing companies, Migros is one of the Total 822 817 largest manufacturers of own-brand products worldwide. Sales area m2 (Denner branch stores) 219 236 214 789 Together with its companies and trading platforms, M-Industry produces and distributes high-quality food, body-care and Migrol service stations 308 307 cleaning products in Switzerland and abroad. With its strong

Migrol Shops 48 49 own-brand products, M-Industry is an integral part of Migros and has been at the core of the Migros DNA since the Globus Globus department stores * ­company was founded by Gottlieb Duttweiler – over 50% of Globus speciality formats *, ** the brands in Migros branch stores are own brands. In 2019, Total 47 56 M-Industry recorded sales of CHF 5.872 billion (+0.7%) in a Sales area m2 103 792 118 926 highly competitive market. The driver for this growth was migrolino *** 321 318 ­primarily the successful international business, which posted an increase of 9.9%. With more than 14,000 employees, Ex Libris 14 15 ­including some 550 apprentices in over 30 professions, Migros Sales area m2 1427 1562 is a major employer in Switzerland that also offers in-house training programmes. Ê www.mindustry.com

M-Industry sales performance

Net sales (CHF million)*

6000 5872 5000 5829 5022 4985 4000 3000 2000 1000 887 0 807 * Including outlets 2018 2019 2018 2019 2018 2019 ** Merger of the former Herren Globus and Schild stores in 2018 Total Switzerland International *** These locations are divided into stand-alone migrolino, Migrol migrolino, Shell migrolino, ­ Socar migrolino and Piccadilly migrolino stores. * Consolidated 20 Strategic business units Strategic business units 21

Financial services Shared services

With a total balance sheet of CHF 47 billion and 1583 The Technology, IT & Logistics department – Shared ­employees, Migros Bank is one of the ten largest banks in Services – optimised the existing operational processes in Switzerland. It follows a responsible business policy for the 2019 and laid the foundation for future requirements in the benefit of its roughly 800 000 customers. Ê www.migrosbank.ch areas of automation, data and applications. Shared Services brings together the five Migros centres of excellence – Migros Bank (including subsidiaries) ­Distribution Centres, Transport, Engineering, IT and Data 2019 2018 Change ­Strategy & Science. They provide every unit of the Migros in % Group with services that focus on the overall objectives Income from financial services business (CHF million) 769 777 – 1.0 and requirements. Earnings before financial income, income taxes and pension plan effect (EBIT; CHF million) 314 291 7.9

Number of employees 1583 1519

Travel Facts & figures 2019

Number of fresh produce suppliers Total number of stores to be supplied Hotelplan Group is the internationally operating tourism enter- prise in the Migros Group. It is the parent company of Hotelplan 542 891 Suisse, Hotelplan UK, the Holiday Home Division with the brands Interhome and Interchalet, business travel specialists bta Cardboard savings thanks to reusable containers for the transportation of goods first travel and Finass Reisen, German online tour operator Total number of articles to be managed (in tonnes) vtours, and the start-up bedfinder. Ê www. hotelplan.com 300 000 89 000 Hotelplan 2019 2018 Change Total kilometres travelled by in % rail for domestic goods transportation Sales (CHF million) 1188 1259 – 5.7 14 100 000 Earnings before financial income, income taxes and pension plan effect (EBIT; CHF million) 1 – 3 131.5

Number of employees 2643 2749 22 Employees Employees 23

Migros as employer

The success of the Migros Group is based on the expertise and the capabilities of its employees. As the largest private employer in Switzerland, Migros is passionately committed to ensuring a motivating and performance-oriented work environ- ment. The Migros Group offers an exceptionally diverse range of opportunities for various roles and professions at every level. The number of full-time employees rose by 0.1% to 75 606. The average age of Migros employees is 40 years. With 3700 trainees, Migros continues to be the leading Swiss ­company offering vocational programmes. It boasts an aver- Employees age retention rate of 63%. Migros is more than 106 000 people from 163 nations who are committed to improving the quality of life for all of their customers every day. Number of employees

Number of persons (annual average) (Basis: number of employees, consolidated enterprises Switzerland and other countries)

120 000

100 000 106 622 100 373 102 851 105 456 106 119 80 000 60 000

40 000 20 000 0 2015 2016 2017 2018 2019 24 Employees Employees 25

Salary growth

Employees by gender Total payroll in percent in CHF million

36.9 26.4 65.8 34.2

5000 4714 4713 4000 4397 4520 4646 39.2 63.1 73.6 Cooperative Commerce Industry & 3000 ­retailing wholesale Total 2000 1000 49.5 33.3 60.9 39.1 0 2015 2016 2017 2018 2019 60.8 50.5 66.7 Women Financial Travel Other Men services companies Salary adjustment in terms

In 2019, Migros Group had a staff of 64,524 women and in percent 41,595 men. Women thus made up 60.8% of the workforce.

To improve the gender balance in senior positions, Migros 4 offers skills-based workshops for women in leading positions 3 to promote them to take up senior management positions 2 2.20 in their professional careers. The percentage of women at 1 0.40 the divisional level and in senior management has increased 0 0.80 0.10 steadily in recent years. In 2019, 16.9% of the positions at – 1 –0.20 the divisional level and 31.9% at the executive level were 2015 2016 2017 2018 2019 ­occupied by women. 26 Our responsibility Our responsibility 27

Sustainability

Migros has always been committed to social, ecological and cultural causes and has earned the title of world champion in this regard once more. Renowned rating agency ISS-Oekom analyzed some 243 retail companies worldwide with regard to their social and ecological commitment. Despite more difficult ­conditions in some areas, the Migros Group has defended its top position. Four key points of focus represent Migros’ efforts in the areas of environmental protection and the stewardship of resources. Our responsibility Migros is voluntarily committed to society and Facts & figures 2019 the environment, and in all its activities adheres to the principle of sustainable development. Products with a sustainability, health Volume of ecologically­ optimised or origin label (CRB*) ­packaging material since 2013 (CRB*) In 2019, the total revenue generated from Since 2013, Migros has optimised its the sale of all products that bear a sustain­ ­ecological performance by slashing ability or health label or that are sourced the amount of packaging it uses by a total from regional producers rose by 1% in of 5051 metric tons. ­comparison with the previous year. They account for approximately 31% of the overall revenue of the cooperative retail business Climate and energy (excluding Tegut). In 2019, the cooperative retail business ­reduced the total power consumption in its branch stores and logistics operations Certified vegetarian and vegan range by 11.1% in comparison with 2010. Parallel (CRB*) to this, greenhouse gas emissions were cut In 2019, the range of vegetarian and vegan-­ by 25.1%. certified products sold at its cooperative retail outlets spanned 684 products.

* Cooperative retail business 28 Our responsibility Our responsibility 29

Health

Migros uses the iMpuls health platform to raise healthcare In Switzerland, Migros runs awareness among the Swiss population. In 2019, more than 4 100 million people accessed the iMpuls platform to learn more Medbase about various healthcare-related topics including diet and health centres and nutrition, exercise, stress relief and medicine. pharmacies

By expanding the Medbase Group and through strategic col- laborations with healthcare service providers and hospitals, Migros further expanded its basic healthcare offering in 2019. 3water parks 5 In the nutrition segment, Migros expanded its well-being brand Zur Rose “YOU” in the reporting year. There are now over 100 innovative shop-in-shop pharmacies and varied products available, such as low-sugar yoghurts, courses promoting a “superfood” snacks, and products made using the most sim- healthy lifestyle at ple and natural ingredients possible. 8 There are 134 “Migros Fitness” fitness centres throughout 50 golf Switzerland, offering activities that promote a healthy lifestyle. Migros Club School courses In 2019, over 99 000 people took part in a fitness or stress ­locations management course at the Club School. Ê www.migros-impuls.ch Ê www.medbase.ch Ê www.migros-fitness.ch 3 sports facilities 134 5 fitness centres “Green Meadow Parks” and Monte Generoso Foundations 30 Our responsibility

Voluntary social responsibility Migros Group’s voluntary social responsibility is globally unique Ê migros.ch in that it aims to foster and strengthen the spirit of community, Ê report.migros.ch diversity and equal opportunity both in Switzerland and beyond its borders. The Migros Culture Percentage project, firmly em- bedded in Migros’ Articles of Incorporation since 1957, invested CHF 118 million in society, education, leisure and the economy in 2019, and in doing so made it easier for the general public to access cultural and social offerings. In 2019, Engagement Migros, a development fund of the Migros Group, which was launched in 2012, provided a total of CHF 17.9 million in fund- ing to 62 pioneer projects focusing on transforming society (CHF 19.8 million were made available). The Migros Aid Fund, which was founded in 1979 as a relief fund, invests CHF 1 million every year in social and environmental development aid projects. Via these funds and projects, Migros invested CHF 136.9 million in social projects in 2019 and in doing so continued to implement the philosophy of Migros founder ­Gottlieb Duttweiler. Ê www.migros-culture-percentage.ch Ê www.engagement-migros.ch

Expenditure by the Migros Culture Percentage 22.3 % Culture Distribution by sector 2019 Imprint

Publisher: Total Federation of Migros Cooperatives (FCM), Limmatstrasse 152, 8005 Zurich Education 53.6 % CHF 118 million 10.4 % Leisure Overall responsibility: Communications & Media Department Printing: Printed on FSC Olin smooth paper CO offsetting with a project in Switzerland 5.8 % Society 2 Picture credits: Archive of Federation of Migros Cooperatives 4.8 % Administration Economy 3 % © Federation of Migros Cooperatives 2020