IT-related Industry Industrial Support Services Industry IT-related Industries Concentrated in “Sapporo Valley” Becoming A Growing Industrial Support Services Industry Major Industry in Hokkaido IT Becoming a Major Industry Engineering and Information Universities Ideal Conditions Such as Lower Office Rent and Easier Recruitment than Major Japanese Cities Supporting IT-Related Industry According to “Hokkaido IT Report 2018, ” published by the Hokkaido Information An increasing number of companies have been establishing call centers or offices for some head office functions in Hokkaido in recent years, particularly in Sapporo. Wages and and Communication Technology Association, Hokkaido’s IT industry’s sales for that office rent are lower than in major Japanese cities and there is a low risk of a disaster occurring in both Hokkaido and regions such as the Tokyo metropolitan area at the same time, Hokkaido has 10 universities, 1 junior college, and 4 technical high schools with year totaled 439.1 billion yen, marking 5 consecutive years of sales exceeding 400 making it an ideal location. Hokkaido is also ideal for companies considering a location for a call center, as the Japanese spoken in Hokkaido is similar to standard Japanese, with no engineering or informatics departments in 11 municipalities (10 cities and 1 town). billion yen. It is Hokkaido’ s second largest source of manufacturing employment strong dialect. There are now 96 call centers and backup offices in Sapporo, with 33,900 employees. The enrollment capacity is around 5,600 people, with many highly skilled after the food production industry, accounting for 12.6% of all manufacturing jobs personnel graduating from these courses each year. in Hokkaido. ■Comparison of Office Rent ■Employment in Call Centers and Backup Offices ■Number of Call Centers (as of July 2018) (as of end of January 2019) (persons) No. of companies ■IT Becoming a Major Industry ■Universities, etc. in Hokkaido with an engineering 1 Hokkaido 99 (unit: yen per 3.3m2) 35,000 33,900 110 or informatics department (FY2018) 42,000 41,038 Sales Sales Number of employees Employees 29,900 2 Okinawa 98 20,808 21,156 30,000 100 (hundred million yen) 19,950 19,865 20,234 20,306 20,521 (persons) 26,500 27,100 19,138 19,561 19,656 19,674 (Private) Wakkanai Hokusei Gakuen University Department of Information Media 50 people 19,740 5,000 19,053 20,000 20,000 18,780 24,900 3 Fukuoka 74 25,000 96 90 4,391 18,000 16,479 22,000 22,000 93 4 Miyazaki 51 16,476 4,152 4,187 4,213 4,306 15,581 4,093 4,117 16,000 14,413 86 4,000 17,348 17,346 3,823 3,956 3,852 3,909 20,000 84 80 16,923 3,791 (National) National Institute of Technology, Asahikawa College 160 people 14,000 17,100 5 Miyagi 44 Wakkanai 12,000 3,243 13,600 76 76 3,014 3,172 10,000 15,000 70 6 Aomori 38 3,000 2,886 (National) Hokkaido University Department of Engineering 670 people (Private) Hokkaido Information University Department of Information Media 220 people 70 Graduate School Graduate School of Information Science 219 people Department of Management Information 120 people 8,000 10,000 Department of Engineering 395 people Department of Medical Information 80 people 6,000 10,000 60 7 Niigata 17 (Private) Hokkai Gakuen University Department of Engineering 260 people Graduate School Graduate School of Management Information 15 people 4,000 60 2,000 Graduate School Graduate School of Engineering 16 people 58 8 Kumamoto 16 (Private) Hokkaido University of Science Department of Engineering 392 people 2,000 5,000 50 Graduate School Graduate School of Engineering 27 people (National) Kitami Institute of Technology Department of Engineering 410 people 0 (Private) Hokkaido University of Science Junior College 150 people Graduate school Graduate School of Engineering 120 people 0 40 9 Nagasaki 15 1,000 Asahikawa 2010 2011 2012 2013 2014 2015 2016 2017 2018 10 Saga 15 Tokyo Osaka （H22）（H23）（H24）（H25）（H26）（H27）（H28）（H29）（H30） Kitami Sendai (Tenjin) Nagoya (Meieki) 0 (Private) Tokyo University of Science Graduate Fukuoka *Excludes Tokyo, Kyoto, Osaka, Saitama and Aichi 0 School of Engineering 360 people Ebetsu (National) National Institute of Technology, Kushiro College 160 people Sapporo Number of full-time employees Number of companies 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 (FY) Nakanoshima) (RIC TELECOM: Call Centers White Paper 2018) (Umeda, Dojima, (Umeda, (Marunouchi) ●Full-time employee refers to an employee receiving employment （H25）（H26）（H27）（H28）（H29） Sapporo （H14）（H15）（H16）（H17）（H18）（H19）（H20）（H21）（H22）（H23）（H24） Kushiro insurance, health insurance and pension (short-term part-time (Minamiguchi) (Source: Sanko Estate) (Ekimae Honcho) Chitose (Private) Chitose Institute of Science and Technology Faculty of Science and Technology 240 people employees are excluded from the number of employees). Graduate School Graduate School of Light Science 23 people Comparison of number of employees in Hokkaido's information industry and number of Oshamambe Muroran Map of underground network (Source: Sapporo City Government) employees in Hokkaido's manufacturing industries Tomakomai (National) Muroran Institute of Technology 0 8,000 16,000 75,000 100,000 Department of Engineering (National) National Institute of Technology, Tomakomai College 200 people (persons) JR Sapporo Station Food manufacturing industry 76,851 600 people An Easy Commute and a Comfortable Office Hakodate (Reference) Information industry 21,156（12.6％） Graduate School (Public) Future University Hakodate Department of Systems Information Science 240 people Environment in Sapporo Metal product manufacturing industry 10,744 Graduate School of Engineering Graduate School Graduate School of Systems Information Science 60 people 239 people (National) National Institute of Technology, Hakodate College 200 people Transportation machinery equipment manufacturing industry 8,675 *The number of people shown is the enrollment capacity Number of Subway Wood and wood product manufacturing 6,862 There are various forms of convenient public transport to Other public industry (excluding furniture) *The figure for the Oshamambe Campus of the Tokyo University of Science is for the first year only. Services Printing and related industries 6,861 (Source: Private Schools Division, Legal Affairs and Corporations Bureau, Department of General Affairs, Hokkaido Government) Sapporo Station from the outlying suburbs. There is also (per day on weekdays) transport Electronic parts, device and electronic circuit manufacturing industry 6,349 a 1,700m underground passage running north to south Trains (JR), buses, Iron and steel industry 6,210 Subway Station Sapporo 994 services Pulp, paper and paper product streetcars manufacturing industry 6,094 Sapporo Station from the office district around Sapporo Station to Ceramic, stone and clay products 5,981 manufacturing industry Susukino, allowing door-to-door commuting that will not Sendai 634 services Trains (JR), buses Production machinery equipment manufacturing industry 4,856 Plastic product manufacturing industry be affected by weather. (excluding those listed elsewhere) 4,592 Beverage, tobacco and livestock feed Fukuoka 825 services Trains (JR), buses manufacturing industries 3,587 The winter room temperature is the warmest in Japan Chemical industry 3,424 Manufacturing industry total and summer temperatures are cool. Your employees will Furniture and accessory 3,253 manufacturing industry 167,770 Textile industry 2,780 be able to work in a warm and comfortable workplace Source: 2017 Report on Confirmed Industrial Statistics (Hokkaido Report) (Hokkaido Government) even in winter. ■Winter Room Temperatures Subway Station Subway Station Odori Station Bus Center Mae Hokkaido 20.73 Station An Account of Business and Life in Hokkaido from a Company that Relocated for Miyagi 18.44 No.1 nationwide HR and Risk Diversification Reasons Tokyo 19.27 INTAGE Inc. (Sapporo Branch) Aichi 18.92 The INTAGE group is Japan's leading market research company. It has the world's 10th Osaka 19 greatest sales in the market research field, and has offices in the USA, China, Hong Kong, Subway Station Fukuoka 19.33 South Korea, Thailand, Vietnam, India, Singapore and Indonesia. Susukino Station Okinawa 20.64 INTAGE, the backbone of the group, opened an Internet-based market research office in 17.0 18.0 19.0 20.0 21.0（℃） Underground walkway (Source: Weather News, Inc.) Underground walkway opened in March 2011 Sapporo, Hokkaido in July 2015 for the following reasons: 1. The pool of information-industry personnel in Sapporo 2. To diversify risk in case of natural disasters The office was relocated in July 2018 to expand INTAGE's business in Sapporo. Hokkaido Attracting Attention as a Backup Base for The floor space has been increased and more workers are being hired. Head Office Functions Aflac (Sapporo) Local staff are accompanied by transfers from Tokyo and people who are making a "U-turn" After the Great East Japan Earthquake, AFLAC reviewed their business continuity plan and decided to diversify risk by (return to their hometown from major cities), "I-turn" (move to Hokkaido from elsewhere in dispersing their operations, setting up a new office in Sapporo for part of their system development department (contract Japan) or "J-turn" (return to Hokkaido from elsewhere), providing new perspectives and management, sales support, corporate functions, contact center, etc.) They decided to set up a Sapporo System synergistic effects. Development Office after various location promotion efforts by the Hokkaido Prefectural Government and Sapporo City Despite the cold winters, workers have experienced no discomfort, reporting that the offices Government, who worked with agencies such as Hello Work to provide information on life in Hokkaido and the personnel are warmer than those they left behind in Tokyo thanks to excellent heating and insulation, that the company could hope to employ. The Sapporo System Development Office was opened on April 1, 2016.