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1000 World's Analysts 215,000+ Largest Client Community Interactions of CIOs 10,000 74% of Distinct Client Fortune 1000 Organizations

Clients in 75% of 90 Countries Global 500

Vertical 850 Media Coverage Inquiries in Nine per month Industries

5,500 60+ Benchmarks Conferences

3,200 500 Consulting Consultants Engagements

Paul Miller Matt Cain

CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. You’re messing with our “Oxygen”?!

Preso Docs

Email Drive Sheets DOCsIM Web Conf Social Tasks Cal

From: To: . Changes every 3-5 years . Changes weekly, new stuff all the time

. Mobile as an add-on . Inherently mobile

. Storage constraints . Unlimited storage

. Incremental enhancements . Entirely new product categories

. Stove pipe applications . Increasingly integrated applications

Email File Sync & Share Web Conference Instant Messaging Office Apps Calendar It’s Not a like-for-like workload exchange

It IS a Catalyst for a Digital Workplace

Changing Nature Business Context of Work

Engaging Employee Employees Effectiveness

Reimagining Technologies and Workplace Architectures Technology

Expands Employee Focus Enterprise Focus Secure and Stable High-Impact Business Digital Dexterity Work Styles Business Performance Outcomes Systems

Innovative role for IT organization Innovative role for IT organization

Digital Workplace Program

The digital workplace is a business strategy to boost employee agility and engagement through a more 5 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. consumerized work environment From Owner/Operator to Renter: Opportunity Knocks

. Freedom from: . But, new responsibilities for – Server hardware maintenance – Innovation – Server OS patching – Skills acquisition – RPO and RTO – Employee/IT dialog – Scheduled/unscheduled – App integration maintenance – Adoption methods/change – Storage/quota management management – Data recovery – People-centric security and IAM – Periodic, disruptive, and expensive – Social/behavioral science duties upgrades – New service desk approaches  Repurpose IT resources to focus on the Employee Journey 6 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Where will you be after deploying Cloud Office? Project approach Portfolio Approach Pervasive Approach • High-impact employees are • IT gets smaller • IT does new things more productive • Employees get • Employees get new • IT deliverables are access to new experiences connected with key tools. • The world is a better business metrics • What will it mean place – does the for your business care? company? Digital Workplace IT-driven enabling “People” Program IT “Tech” project project

. How organizations should rethink the IT/employee contract to focus on business results . How cloud office enables the IT group to focus on improving employee agility and engagement. . Why the move to cloud office should drive the IT organization to package IT services into an employee –friendly digital workplace experience.

Translates to:

. Innovation . Digital business . Customer centricity Growth Technology Workforce . Process efficiencies 54% 25% 24% . Rapid uptake of new technology Financial . Employee satisfaction with IT resources Customer 13% . Remote work optimization 21% . Talent attraction and retention Data From Gartner CEO Survey 2015 . Facilities redesign

Business Technology Definition Office 365 Benefit

Software that proactively delivers customized Ambient Collaboration, information based on an employee's implicit and Information Office Graph, Knowledge explicit activities awareness Delve, Cortana

Creating an atmosphere where analytics are Analytic thinking, broadly used and trusted for decision support and Personal Power BI, Delve Ready Analytics personal growth. performance Analytics An IT-sponsored service to enable employees to Production Return on package and deliver content in new and novel information, Sway, Office 365 Studio ways Creativity Video

Technology that blurs the line between the Immersive Information physical world and digital or simulated world, augmentation, Experience creating a sense of immersion Training, Safety Hololens Employee effectiveness, A physical work environment optimized for Collaboration, Burolandschaft employee agility and engagement Innovation Surface Hub The ability to transcend organizational boundaries to generate ideas, solve problems & Planner, Yammer, assemble teams from a broad population of Collaboration, OneDrive, Silo Busters employees Innovation Groups, Gigjam 11 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Cloud Office Introduces a Whole New World of Possibilities Business Technology Definition Benefit Office 365 Personal efficiency, An adaptive software assistant designed to perform Decision My Pet AI a wide array of personal tasks automation Cortana, Clutter Sunrise, Personal Wunderlist, A personal collection of internet and IoT apps and efficiency, services used for personal and professional Employee Acompli, Sway, Personal Cloud purposes experience Skype

An IT-sponsored service to enable employees to Process Office 365 APIs, Workgrid develop and integrate applications improvement, GigJam, Cortana Skype for Business, A fully mobile suite of communication and Collaboration, collaboration services that can adapt to any Process Groups, Clutter, Omni-comms business circumstance improvement OneDrive, Gigjam

An educational program to help employees acquire Upskilling Office 365 Learning Engine a wide variety of digital literacies workforce Learning Center

Process The application of social, behavior and neuro improvement, science to create pleasing technology/brain Collaboration, Yammer, Delve, Carbon CPU outcomes. Innovation Cortana 12 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Highlight Behavioral Changes that Boost Business Agility

Dear Employees : Dear Employees: Dear Employees: Endeavor to "work in public'' to spur awareness, collaboration Continuously expand media, Strike the right work-life balance and innovation, while respecting information and technical skills by taking a flexible approach personal privacy. to drive personal and to where and when company growth . work gets done,

Dear Employees: Dear Employees: Use your own devices, applications and services to Find, embrace and share facilitate personal and emerging technologies, organizational where the benefit is clear agility and effectiveness.

New Work Models Are • Not As Structured • Rely on Engaged Employees • Encourage Digital Dexterity

Source: http://blogs.wsj.com/economics/2015/04/08/is-your-job-routine-if-so-its-probably-disappearing/ Why Now? Increased Use of Consumer Technology at Work

40% of employees surveyed are using their own apps to improve their working productivity.

Source: 2015 Gartner consumer survey

Total Enterprise IT Spending 2015

Central IT Employee

Business Units

Shared

Source: Gartner Market Databook, 2Q15 Update

Mobile clients Home use Recordings Video EFSS Drive

Process Efficiencies Work/life Presentations Skills Balance Peer Support

Social Network Recognition Ambient Knowledge Contribution Employee of Peer Advocate to Business Engagement Achievements Community Work

Personal Metrics Professional Citizen X Growth Peer Advocate

Be conversant with the wide variety of entitlements Use personas and journey maps to identify needs Create a continuing process

Find and surface native training content Employ community groups for skill-sharing Create a peer advocates program Appoint a Cloud Office Learning Officer Crowdsource content and tips Work with HR to recognize importance of upskilling

Broad capabilities of Office 365 and Digital Workplace efforts allow, even Google Apps for Work anticipate most embrace, exceptions and extensions employee‘s needs by default. based on preference, need, community.

23 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Why Now? Dissatisfaction with IT. Q18. Imagine that a friend is interviewing at your company, and you know that working with modern technology and an engaged IT staff is important to them. How likely would you be to recommend they work there? n=2,000 Detractors Passives

19% Promotors 18% NPS = -22 Mean = 5.3 12% 12% 11% 9%

6% 5% 3% 2% 3%

1 2 3 4 5 6 7 8 9 10 11 Not at all likely Extremely likely

24 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. The consumer world is priming your employees for emerging Cloud Office capabilities. Employees want: Cloud Office responds with: Recommendation engines Office Graph and Delve Consumer mobile clients iOS and Android clients Siri/Alexa style personal assistants Cortana, Google Now Alternatives to Powerpoint Sway, Slides More effective inbox management Clutter, Inbox Alternatives to email and DLs Groups, G+ Circles Exploit the idea that most technological advancements are coming from the consumer side Use that dynamic to soften the way for ‘threatening’ tech services such as data mining, metrics and smart machines

25 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. The nexus of the IT/employee interactions: Build an Consumer-Friendly Service Model  Create a walk-up digital café  Make skills-transfer part of the support role  Create cloud office support communities  Ensure the service catalog covers all cloud office services  Create a cloud office ‘friction buster’ role for 2-way dialog  Craft clear, personal and jargon-free communications

Digital Workplace Strategy Consulting Digital Workplace Transformation Services Traditional End-User Services + Collaboration Services Enterprise Social Network Services Relationship BYO-Everything Integration and Support Service Desk Management or All-Device Hardware Catalogue BYOA Integration and Support Desktop Asset Client Enterprise Apps Services (Not Applications) Application Management Services Services Services Security Personal Cloud Integration Management Social Policy Assistance Services Desktop Support and HVD Server Administration People-centric Security Services and Management Digital Marketing Services Mobility Administration Customer Experience Service Approach and Management

Endpoint and Endpoint and Future End User Cloud Office Collaboration Silos Computing Group Consolidation

Desktop Group Mobile Group Endpoint Team Digital Technologies Team Windows Desktop/ iOS, Android, Office Applications Blackberry Windows, iOS, Android, Mac OSX Windows, iOS, Android, Mac OSX

Cloud Office Team Office 365, Skype for Google Apps for Exchange SharePoint Business Office 365 Work Google Apps for Work

Role Description . But, new responsibilities for Release Chief Change management from the employees perspective including awareness, trials & – Innovation production deployment – Skills acquisition Product Leads effort to get a particular tool(s) Champion broadly deployed across the organization – Employee/IT dialog Learning Officer Ensures that employees have the opportunity to acquire cloud office skills, – App integration both hard and soft – Adoption methods/change Integration Fast and proactive response to needs for management Specialist employee-centric application integration Business Ensures that there is a continuous dialog – People-centric security and IAM Liaison between IT and employees about the effective use of cloud office services – Social/behavioral science duties Community Leads cloud office business and support – New service desk approaches Activist communities while passing that skill on to employees

30 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Action Plan for a Cloud Office Digital Workplace Catalyst Monday Morning: – Identify the IT and business appetite for using the cloud office migration to drive a digital workplace program. – Ensure that goals mesh with desired business outcome, and extend the IT planning horizon to 3-5 years out Next 90 Days: – Create a steering committee that looks at operationalizing new roles and responsibilities needed for the cloud office deployment – Pick one Cloud Office work stream as test case, learn from that experience and repeat. Next 12 Months: – Expand other digital workplace values to more cloud office work streams. – Leverage digital workplace competencies developed through cloud office migration on other IT/employee initiatives.

. Creating a Digital Workplace Execution Strategy Matthew W. Cain, Tom Austin and Mike Gotta (G00266846) . Survey Analysis: Microsoft Dominates Cloud Email in Large Public Companies but Shares the Rest With Google Nikos Drakos and Jeff Mann (G00292300) . (What to Do When) Every Employee Is a Digital Employee Matthew W. Cain and Simon Mingay (G00272158) . Cloud Office Questions Begin the Shift From 'If‘ to 'When’ Jeff Mann (G00268858)

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