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While you are waiting for our webinar to begin, you might be interested in the downloads on the Attachment tab: A copy of today’s Information on how to dial in if presentation you are unable to attend via VoIP Have a question for our analyst? Click the Question tab. Q&A will be at the end of today’s presentation. If you have any difficulties, please email [email protected]. 0 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner At A Glance 1000 World's Analysts 215,000+ Largest Client Community Interactions of CIOs 10,000 74% of Distinct Client Fortune 1000 Organizations Clients in 75% of 90 Countries Global 500 Vertical 850 Media Coverage Inquiries in Nine per month Industries 5,500 60+ Benchmarks Conferences 3,200 500 Consulting Consultants Engagements 1 CONFIDENTIAL AND PROPRIETARY I © 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Take Advantage of Cloud Office to Kick-Start the Digital Workplace Paul Miller Matt Cain CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. You’re messing with our “Oxygen”?! Preso Docs Email Drive Sheets DOCsIM Web Conf Social Tasks Cal From: To: . Changes every 3-5 years . Changes weekly, new stuff all the time . Mobile as an add-on . Inherently mobile . Storage constraints . Unlimited storage . Incremental enhancements . Entirely new product categories . Stove pipe applications . Increasingly integrated applications 3 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. You May Not Be on the Road You Think You’re on… Email File Sync & Share Web Conference Instant Messaging Office Apps Calendar It’s Not a like-for-like workload exchange It IS a Catalyst for a Digital Workplace Changing Nature Business Context of Work Engaging Employee Employees Effectiveness Reimagining Technologies and Workplace Architectures Technology 4 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Digital Workplace Transforms The IT Charter Expands Employee Focus Enterprise Focus Secure and Stable High-Impact Business Digital Dexterity Work Styles Business Performance Outcomes Systems Innovative role for IT organization Innovative role for IT organization Digital Workplace Program The digital workplace is a business strategy to boost employee agility and engagement through a more 5 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. consumerized work environment From Owner/Operator to Renter: Opportunity Knocks . Freedom from: . But, new responsibilities for – Server hardware maintenance – Innovation – Server OS patching – Skills acquisition – RPO and RTO – Employee/IT dialog – Scheduled/unscheduled – App integration maintenance – Adoption methods/change – Storage/quota management management – Data recovery – People-centric security and IAM – Periodic, disruptive, and expensive – Social/behavioral science duties upgrades – New service desk approaches Repurpose IT resources to focus on the Employee Journey 6 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Where will you be after deploying Cloud Office? Project approach Portfolio Approach Pervasive Approach • High-impact employees are • IT gets smaller • IT does new things more productive • Employees get • Employees get new • IT deliverables are access to new experiences connected with key tools. • The world is a better business metrics • What will it mean place – does the for your business care? company? Digital Workplace IT-driven enabling “People” Program IT “Tech” project project 7 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Key Issues . How organizations should rethink the IT/employee contract to focus on business results . How cloud office enables the IT group to focus on improving employee agility and engagement. Why the move to cloud office should drive the IT organization to package IT services into an employee –friendly digital workplace experience. 8 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. CEOs' Top 5 Business Priorities for 2016 Translates to: . Innovation . Digital business . Customer centricity Growth Technology Workforce . Process efficiencies 54% 25% 24% . Rapid uptake of new technology Financial . Employee satisfaction with IT resources Customer 13% . Remote work optimization 21% . Talent attraction and retention Data From Gartner CEO Survey 2015 . Facilities redesign 9 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Cloud Office Introduces a Whole New World of Possibilities Business Technology Definition Office 365 Benefit Software that proactively delivers customized Ambient Collaboration, information based on an employee's implicit and Information Office Graph, Knowledge explicit activities awareness Delve, Cortana Creating an atmosphere where analytics are Analytic thinking, broadly used and trusted for decision support and Personal Power BI, Delve Ready Analytics personal growth. performance Analytics An IT-sponsored service to enable employees to Production Return on package and deliver content in new and novel information, Sway, Office 365 Studio ways Creativity Video Technology that blurs the line between the Immersive Information physical world and digital or simulated world, augmentation, Experience creating a sense of immersion Training, Safety Hololens Employee effectiveness, A physical work environment optimized for Collaboration, Burolandschaft employee agility and engagement Innovation Surface Hub The ability to transcend organizational boundaries to generate ideas, solve problems & Planner, Yammer, assemble teams from a broad population of Collaboration, OneDrive, Silo Busters employees Innovation Groups, Gigjam 11 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Cloud Office Introduces a Whole New World of Possibilities Business Technology Definition Benefit Office 365 Personal efficiency, An adaptive software assistant designed to perform Decision My Pet AI a wide array of personal tasks automation Cortana, Clutter Sunrise, Personal Wunderlist, A personal collection of internet and IoT apps and efficiency, services used for personal and professional Employee Acompli, Sway, Personal Cloud purposes experience Skype An IT-sponsored service to enable employees to Process Office 365 APIs, Workgrid develop and integrate applications improvement, GigJam, Cortana Skype for Business, A fully mobile suite of communication and Collaboration, collaboration services that can adapt to any Process Groups, Clutter, Omni-comms business circumstance improvement OneDrive, Gigjam An educational program to help employees acquire Upskilling Office 365 Learning Engine a wide variety of digital literacies workforce Learning Center Process The application of social, behavior and neuro improvement, science to create pleasing technology/brain Collaboration, Yammer, Delve, Carbon CPU outcomes. Innovation Cortana 12 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Highlight Behavioral Changes that Boost Business Agility Dear Employees : Dear Employees: Dear Employees: Endeavor to "work in public'' to spur awareness, collaboration Continuously expand media, Strike the right work-life balance and innovation, while respecting information and technical skills by taking a flexible approach personal privacy. to drive personal and to where and when company growth . work gets done, Dear Employees: Dear Employees: Use your own devices, applications and services to Find, embrace and share facilitate personal and emerging technologies, organizational where the benefit is clear agility and effectiveness. 13 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Develop a Digital Workplace Manifesto Key Issues . How organizations should rethink the IT/employee contract to focus on business results . How cloud office enables the IT group to focus on improving employee agility and engagement. Why the move to cloud office should drive the IT organization to package IT services into an employee –friendly digital workplace experience. 14 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Why Now? Employees Want to be Empowered 15 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Why Now? The Changing NatureOld of Ways OldWork ofWays Doing Are Things Losing Are Relevance Losing Relevance New Work Models Are • Not As Structured • Rely on Engaged Employees • Encourage Digital Dexterity 16 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Source: http://blogs.wsj.com/economics/2015/04/08/is-your-job-routine-if-so-its-probably-disappearing/ Why Now? Increased Use of Consumer Technology at Work 40% of employees surveyed are using their own apps to improve their working productivity. Source: 2015 Gartner consumer survey 17 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Why Now? Follow the Money Total Enterprise IT Spending 2015 Central IT Employee Business Units Shared Source: Gartner Market Databook, 2Q15 Update 18 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Use Cloud Office Services to Boost