Annual and Sustainability Report 2016. Committed to the future: Committed to the future: visionary for 125 years. OVERVIEW. KEY FIGURES. 227,495 1,189 4,827 GWH SITES1 AND GRIDS. Income statement 2015 2016 CUSTOMERS EMPLOYEES POWER EUROPE Total operating income CHF million 813.4 859 PRODUCTION Earnings before interest and taxes (EBIT) CHF million 67.8 68.2 24,930 commercial and business customers 225 women Hydropower: 49 % Net result CHF million 68.3 68.5 202,565 residential customers 964 men Nuclear power: 42 % Employees Number 1,202 1,189 Wind/solar: 7 % Other: 2 % Electricity Wind power 2015 2016 Hydropower Total power production GWh 5,473 4,827 3,820 GWH Power production from renewable energies GWh 3,129 2,729 Nuclear power Electricity sales supply Switzerland GWh 3,859 3,820 ELECTRICITY SALES Waste incineration Sales of green power GWh 382 380 357 GWh SUPPLIED TO SWITZERLAND Addition of new renewable energies MW 45 0.6 Electricity supply Biomass subsidy systems Electricity consumption in the City of Zurich GWh 2,904 2,958 and PPAs 3,028 GWh Customers Number 225,944 227,495 Purchase trading Photovoltaic and solar energy naturemade star-certified naturemade basic-certified Heat contracting Heating and cooling From renewable energies Energy contracting 2015 2016 Heating and cooling sales GWh 289 318 Electricity supply Fiber-optic telecom network Switzerland Other Earnings from energy services CHF million 49.8 52.4 Distribution Distribution 2015 2016 Overhead lines km 412 413 3,463 GWh Cable km 4,963 5,168 217 GWh Supply trading SWITZERLAND Substations Number 30 30 46,931 191 ,800 Pumped storage Transformer stations Number 881 882 LIGHTS BROADBAND Telecom CONNECTIONS 2015 2016 6,067 LED lights 48,200 buildings to be connected Buildings with broadband connections Number 22,600 27,200 40,864 conventional and special lights in the city of Zurich Available broadband connections Number 176,000 191,800 318 GWH Development grants HEATING AND 2015 2016 COOLING SALES ewz.effizienzbonus in the supply areas CHF million 15.5 15.2 Power conservation fund CHF million 6.5 3.9 350 naturemade star fund CHF million 2.8 2.4 300 250 200 150 100 50 0 ¹ Power production from the company’s own plants, 2012 2013 2014 2015 2016 procurement rights, partner plants and third-party plants 2 3 3 TABLE OF ORGANIZATION. FOREWORD CONTENTS. BY THE CEO. Committed to the future: ewz is a leading company with pioneering Every day at ewz we strive to be better: OVERVIEW. STAKEHOLDERS Even more committed, more sustainable, 2–3 AND SOCIETY. energy and communications solutions. The Zurich Municipal Electricity more visionary, and simpler – for our cus- 32–33 Service accepts responsibility for a sustainable energy future and offers tomers and for other stakeholders. We are Organization 4 constantly strengthening our position as Foreword by the CEO 5 its customers innovative products and business ideas. As part of this, the market leader with pioneering energy Modern communications infrastructure 34 and communications solutions by regard- for Zurich sustainability and innovation are among the cornerstones of ewz’s ing the challenges facing the energy indus- 125 YEARS AND Focus on customers 35 operations so that we can provide the best solutions to ensure energy try as opportunities. In 2016, we once again Stakeholder engagement 36 managed to hold our ground in a difficult THE FUTURE. Social commitment 37 supply for the future. 6–7 environment, and I am very proud of that fact. We set very high targets for ourselves SUSTAINABILITY and achieved many of them, though we also THE OPPORTUNITIES IN EVERYDAY The operations. The organization. had to overcome a few setbacks. We were, OF THE FUTURE. Alongside reliable power production and ewz is a service department of the city of unfortunately, unable to convince elected OPERATIONS. distribution, ewz’s operations include spe- Zurich, which means that it is a dependent officials of the need to change ewz’s legal 8–9 38–39 cialized energy efficiency consultations institution under public law. Dependent re- form. Several major power failures preoccu- and innovative energy, telecom, and grid fers to the fact that it operates on its own be- pied us – and also the media. This will spur What will the future 10 Environmental management 40 services, plus public lighting and public half yet does not possess its own legal per- us on to make further improvements. How- of energy look like? Opportunity and risk management 42 clocks throughout the city of Zurich. ewz is sonality. All transactions conducted by ewz ever, if we look at the overall picture, we can Perspectives 12 Sustainable procurement 43 addressing issues that will be important in are subject to the usual responsibilities as see the excellent work that ewz does every the future: safe and environmentally friendly defined in the municipal code. The Manage- day for the city of Zurich and for our custom- MILESTONE ATTRACTIVE power supply, and efficient use of energy. To ment Board of ewz consists of the CEO and ers throughout Switzerland. This is also evi- INDEX. this end, the municipal company is investing division managers. denced by the award from the Swiss Fed- WORKING heavily in the expansion and promotion of eral Office of Energy for the best supplier of renewable energies and is eager to mas- energy in Switzerland. The top ranking is a Department statement 14 Marcel Frei, ENVIRONMENT. sively increase the production of electricity reward for our consistent and sustainable CEO Events in 2016 15 from wind as well as solar power over the actions and our important pioneering role in Sustainability Management 16 44–45 coming years. The principle of sustainabil- Swiss energy policy. We report on this and many other successes over the past year in this Talent search and development 46 ity and the goal of the 2000-watt society are Annual and Sustainability Report. And, because we are now in an anniversary year, we also CONTRIBUTION TO Occupational health and safety 48 enshrined in the municipal code of the city look back even further. Back to where it all began. ewz was founded 125 years ago, shortly Health promotion 49 of Zurich. There will therefore be no new in- before the official opening of the Letten hydropower plant, which is where the current Man- ENERGY TRANSITION. vestments by ewz in nuclear power plants. agement Board photograph was taken. This excursion reminded us, the members of the 20–21 ewz will strive for a phased, early withdrawal Management Board, of the development of electricity from being a rare luxury good to the FINANCIAL from nuclear energy, but the sale of invest- lifeblood of today’s modern world. However, ewz is not just indulging in the past. We are also Renewable energies 22 REPORT 2016. ments is a difficult proposition. striding with commitment into the future with innovative, digital, and sustainable products Security of the power supply 24 and services. Green power 25 50–51 Annual and management report 2016 52 INNOVATIONS. Income statement 2016 54 Balance sheet 2016 55 26–27 Cash flow statement 2016 56 Notes 57 Developing innovative products 28 Performance and energy data 59 and services More than electricity 29 Energy solutions 30 GRI G4 Content Index. 60–61 ABOUT THIS REPORT. 62 Imprint 63 4 5 125 YEARS AND THE FUTURE. WE ARE ALL “THE POSSIBILITY MAKERS”. 2017 is a special year. In this Annual and Sustainability Report, ewz looks back not only on last year, but also on 125 years of history and takes a glance at the future through the The following pages are all about what we will make possible together eyes of young people. At the start of ewz’s history, the focus was on the economic de- tomorrow and the day after, what is already possible today, and what velopment of the city of Zurich. Later, ewz had to pay increasing attention to environ- ewz made possible in the past. Working hand in hand with customers, mental conditions and, in the last decade, the energy transition has gained promi- nence. These days, as an energy service provider, ewz is the possibility maker, juggling stakeholders and employees. Together we are moving in the direction global developments, such as climate change, and the increased need for energy. of a sustainable energy future for society as a whole. The future will be shaped by new customer needs and advancing digitalization. ewz adopts a visionary and sustainable forward-thinking approach for its stakehol- This Annual and Sustainability Report is also our way of thanking all ders at all times. This has always been the common denominator in its operations, and it will continue to be so. This enables ewz to create new possibilities for and with the possibility makers who have made history with ewz and will shape its stakeholders and customers in response to changing conditions. This report will the future with ewz. focus on all those things that ewz made possible in 2016. After all, we can only achieve sustainability by working together. COLLECTIVE ENERGY The energy transition is about far more than the phase-out of nuclear power and the Together we are: The Possibility Makers. TRANSITION. shift away from fossil fuels. The expansion of renewable energies and the promotion of energy efficiency and energy services are therefore just a few aspects of ewz’s long-term vision. Switzerland, with the 2050 Energy Strategy and a huge range of activities, is mo- ewz.ch/dieMöglichmacher ving toward a sustainable energy future. ewz is making a significant contribution to this, with dedication and foresight, by taking steps such as promoting an effective internal cul- ture of innovation, expanding the fiber-optic network, and demonstrating huge commit- ment to environmental improvement measures.