REGULAR COUNCIL MEETING AGENDA SEPTEMBER 23, 2013 5:30 p.m.
Page
1. Call To Order
2. Emergency Evacuation Procedure
3. Open Microphone
4. Additional Agenda Items
5. Adoption of the Agenda
6. Adoption of Minutes 4-7 a) 2013-09-09 Council Minutes 8 b) 2013-09-16 Special Council Meeting Minutes
7. PUBLIC HEARINGS & DELEGATIONS a) Public Hearing: Bylaw #1627/2013: Amend Water/Sewer Bylaw #1552//2010; Meter Billing 9-15 b) Delegation: Sylvan Lake RCMP Report to Council: S/SGT Gary Rhodes in Attendance c) Delegation: Corporate Tourism Strategy; Kent Stewart and Court Ellington in Attendance
8. PLANNING & DEVELOPMENT 16-23 a) 35th Street Lake Access 24-32 b) Lacombe County Referral (Information) 33-38 c) Request for Approval: DP #292-2013; Demolition; Lot E Pt. 14, Block A, Plan RN 81; Waterfront Direct Control District (W-DC) 39-40 d) 2013 Busker Update (Information)
9. PUBLIC WORKS
Page 1 of 234 Page
9. PUBLIC WORKS 41-63 a) Bylaw #1627/2013: 2nd and/or 3rd Reading; Amend Water/Sewer Bylaw #1552//2010; Meter Billing
10. ADMINISTRATION 64 a) Proclamation: Fire Prevention Week; October 6 - 12, 2013 65-149 b) Corporate Tourism Strategy 150-181 c) Bylaw #1622/2013: 3rd Reading; Procedure Bylaw 182-195 d) Policy L-001-002A: Town Policies and Procedures
11. Upcoming Meetings & Events a) Council & Boards Sept 24 Tourism Steering Committee 25 Lodge Foundation Oct 2 Chamber of Commerce 7 Municipal Planning Commission 10 Multiplex Task Force 15 Council 15 Library Board 16 Community Services 17 Firehall Committee 17 FCSS b) Public/Special Events Sept 25 Official Opening of MGB (4 - 7 pm) 27 Mayor's Prayer Breakfast Oct 4 Mayoral Candidates Forum (7 - 9, Community Centre) 4 Advance Polls (4 - 8 pm, MGB, Main Foyer) 5 Advance Polls (10 am - 4 pm, MGB, Main Foyer) 11 Councillor Candidates Forum (7 - 9, Community Centre) 21 Municipal Election c) Meetings with Officials None scheduled d) Office Closures Oct 14 - Thanksgiving e) Workshops/Education/Conferences Oct 29 - New Council Orientation Session ( 9-4, Chateau Best Western) Nov 19 - AUMA Convention (Calgary, Nov 19 - 22)
12. Correspondence & Information Items 196-234 a) 1. Boards & Committee Listing: September, 2013 2. Municipal Planning Commission: Draft Minutes of September 16, 2013 3. Operational Services Committee: Draft Minutes of September 9, 2013 4. Sylvan Lake Library Board: Minutes of June 18, 2013 5. Centennial Celebrations Committee: Draft Minutes of August 27, 2013 6. Red Deer River Municipal Users Group: Minutes of May 16, 2013 7. Municipal Enforcement Statistics: Period ending August, 2013
Page 2 of 234 Page
12. Correspondence & Information Items 8. Fire Department Statistics: Period ending August, 2013 9. Animal Control Statistics: Period ending August, 2013 10. Cheque Distribution Report: September 9, 2013 - September 13, 2013 11. Travel Alberta: 2013-16 Business Strategy (full copy available in office)
13. CAO Report
14. Council Request for Information/Updates
15. Adjourn
Page 3 of 234 TOWN OF SYLVAN LAKE Monday, September 9,2013 REGULAR COUNCIL MEETING 5:30P.M. COUNCIL CHAMBERS Page lof4
Present: Mayor S. Samson; Clr. R. Grimson; Clr. K. MacVicar; Clr. S. McIntyre; Clr. G. Parsons; Clr. D. Plante
Regrets Clr. L. Asselstine
Also Present: Chief Administrative Officer B. Osmond; Planner K. Devlin; Communications Officer J. Gaudet; Economic Development Officer V. Kurz; Director of Community Services R. Lebsack; Finance Director D. Moore; Public Works Foreman J. Watson; Recording Secretary M. Littmann
Mayor S. Samson called the meeting to order at 5:30 p.m.
Emergency Mayor S. Samson identified the available emergency exits and procedure to Evacuation Procedure: exit the building.
Open Microphone No speakers
Adoption ofthe MOVED by Clr. K. MacVicar Agenda 273.09.13 THAT the Agenda of the Regular Meeting of Council for September 9, 2013 be adopted as amended
CARRIED
Minutes: Regular MOVED by Clr. R. Grimson Meeting of Council August 26, 2013 WHEREAS the minutes ofthe Regular Meeting ofAugust 26, 2013 have been 274.09.13 circulated to all members ofCouncil;
NOW THEREFORE BE IT RESOLVED THAT the Regular Council Meeting minutes ofAugust 26, 2013 be adopted as amended.
CARRIED
Garage Suites: Planner K. Devlin provided Council with a power point presentation on Proposed Changes to proposed changes to the Land Use Bylaw concerning regulations on the Regulations development ofgarage suites. 275.09.13 MOVED by Clr. G. Parsons
THAT Council accept the power point presentation as information.
CARRIED
Request for Approval: MOVED by Clr. K. MacVicar DP #264-2013; Detached Garage; THAT Council approve Development Permit Application #264-2013, issued Waterfront Direct for the development, as submitted and presented, subject to the following terms Control District and conditions: 276.09.13 1. Proposed detached garage to be developed in accordance with the site and elevation plans submitted with the development permit application;
2. Exterior materials and finish of the proposed garage to complement those ofthe existing dwelling;
3. The property to be maintained to the satisfaction ofthe Town of Sylvan Lake
4. All construction materials, supplies and equipment are to be stored on the property, and not on the public roadway;
5. The developer to ensure the continuous cleanup of construction debris tracked onto the public roadway where access is provided to the property;
6. Any change in use ofthe property shall require a separate permit;
7. No signage permitted unless prior approval is received from the Town ofSylvan Lake
Initials Page 4 of 234 TOWN OF SYLVAN LAKE Monday, September 9,2013 REGULAR COUNCIL MEETING 5:30P.M. COUNCIL CHAMBERS Page 2 of4
Request for Approval: MOVED by Clr. K. MacVicar DP #271-2013; Detached Dwelling; THAT Council approve Development Permit Application #271-2013, issued Waterfront Direct for the development, as submitted and presented, for the purpose ofa detached Control District dwelling, subject to the following terms and conditions: 277.09.13 I. The proposed detached dwelling to be developed in accordance with the site plan submitted with the development permit application;
2. The proposed detached dwelling to be developed in accordance with submitted elevation plans.
3. The developer to provide a grading plan indicating lot grade elevations that are geodetic and meet the proposed redevelopment grade of 939.16m;
4. The property to be maintained to the satisfaction ofthe Town of Sylvan Lake;
5. All construction materials, supplies and equipment are to be stored on the property, and not on a public roadway;
6. The developer to ensure the continuous cleanup of construction debris tracked onto the public roadway where access is provided to the property;
7. Any change in use ofthe property shall require a separate permit;
8. No signage permitted unless prior approval is received from the Town ofSylvan Lake.
CARRIED
Request for Extension MOVED by CIr. G. Parsons ofTime: DP #256 2012; 50th Street THAT Council grant a twelve (12) month time extension on the landscaping Direct Control District and hard surfacing conditions contained within Development Permit #256 (DC-50) 2012 subject to the terms and conditions ofits approval and that no further time 278.09.13 extensions be granted.
CARRIED
2012 Water Audit MOVED by Clr. S. McIntyre 279.09.13 THAT Council accept the 2012 Water Audit as information.
CARRIED
Downtown Goods & MOVED by CIr. R. Grimson Services Gap Analysis 280.09.13 THAT Council accept the information on the Downtown Revitalization Program - Summer 2013 as information, and;
FURTHER THAT Council accept the information on the Retail & Service Sector Opportunity Profile as presented.
CARRIED
Beach MOVED by Clr. D. Plante AmbassadorNIC Booth: 2013 Statistics THAT Council accept the report on the 2013 Summer Tourism statistics as 281.09.13 information.
CARRIED
Council Action Lists MOVED by K. MacVicar 282.09.13 THAT Council accept the Council Action lists as information.
CARRIED D Initials Page 5 of 234 TOWN OF SYLVAN LAKE Monday, September 9, 2013 REGULAR COUNCIL MEETING 5:30P.M. COUNCIL CHAMBERS Page 3 of4
Bylaw #1622/2013: Bylaw #1622/2013 - a bylaw for the orderly proceedings ofCouncil Meetings. Procedure Bylaw 283.09.13 MOVED by Clf. R. Grimson
THAT second reading be given to Bylaw #1622/2013 - the Procedure Bylaw as presented.
CARRIED
Request for Tax No motion was made by Council regarding the request for tax penalty Penalty Cancellation cancellation.
Utility Account Write MOVED by Clr. D. Plante offs 284.09.13 THAT Council approve the write-off of $4,115.30 in utility accounts to bad debts as follows:
16220.13 95.20 19170.00 70.96 30003.11 103.18 59280.01 120.84 52710.03 69.77 00094.05 84.60 00109.13 26.40 00300.08 284.63 01120.08 852.46 06712.04 156.89 06714.05 240.33 09090.04 25.47 12510.02 137.73 13990.04 12.13 14195.02 122.11 17340.03 56.72 17810.04 130.28 32040.01 84.64 35010.02 95.08 35059.08 394.41 44450.02 161.45 45570.01 95.89 50600.01 124.87 52230.01 174.18 56810.00 312.98 64530.00 82.10
CARRIED
Correspondence & Council received the correspondence and infonnation items as infonnation. Infonnation Items
CAOReport Council received the CAO report as infonnation.
Council Request for Clf. D. Plante requested an update on plans for traffic control during repair of Infonnation the raised intersections along Lakeshore Drive overlapping with construction on 50th Avenue.
Recess Council recessed at 6:56 p.m.
In Camera MOVED by Clf. G. Parsons 285.09.13 THAT the open session of Council be tenninated and the meeting continue in camera. Time: 7:02 p.m.
CARRIED
Tennination ofIn MOVED by Clr. D. Plante Camera 286.09.13 THAT the in camera session ofCouncil tenninate and the open session resume. Time: 7:32 p.m. CARRIED D Initials Page 6 of 234 TOWN OF SYLVAN LAKE Monday, September 9,2013 REGULAR COUNCIL MEETING 5:30P.M. COUNCIL CHAMBERS Page 4 of4
The Regular Meeting of Council of September 9, 2013 was adjourned. Time: 7:32 p.m.
Mayor S. Samson
ChiefAdministrative Officer B. Osmond
D Initials Page 7 of 234 TOWN OF SYLVAN LAKE Monday, September 16,2013 SPECIAL COUNCIL MEETING 7:00P.M. COUNCIL CHAMBERS Page 1 of1
Present: Mayor S. Samson; Councillor L. Asselstine; Councillor R. Grimson; Councillor S. McIntyre; Councillor D. Plante
Also Present: Chief Administrative Officer B. Osmond; Planner K. Devlin, Director of Community Services R. Lebsack; Recording Secretary M. Littmann
Call to Order: Mayor S. Samson called the meeting to order at 7:00 p.m.
Emergency Evacuation Mayor S. Samson identified the available emergency exits and procedure to Procedure: exit the building.
Adoption ofthe MOVED by Clr. S. McIntyre Agenda: 287.09.13 THAT the Agenda ofthe Special Meeting of Council for September 16, 2013 be adopted as presented.
CARRIED
Garage Suites: Bylaw #1626/2013 - a bylaw to amend the Land Use Bylaw #1555/2010 for Changes to the amendment ofregulations pertaining to garage suite development. Regulations 288.09.13 MOVED by Clr. K. MacVicar
THAT first reading be granted to Bylaw #1626/2013 as presented with a public hearing being scheduled for October 15,2013.
CARRIED
Vandalism: Control in MOVED by Clr. L. Asselstine Four Seasons Parks 289.09.13 THAT Council direct administration to proceed with the purchase of surveillance camera for Four Seasons Park to be funded from the Parks Operating Reserve, and;
FURTHER THAT Council direct administration to increase Municipal Enforcement Patrols in town parks days and evenings commencing immediately.
CARRIED
Adjournment ofSpecial The Special Meeting of Council of September 16, 2013 was adjourned. Meeting: Time: 7:55 p.m.
Mayor S. Samson
ChiefAdministrative Officer E. Osmond
D Initials Page 8 of 234 Sylvan Lake Municipal Detachment Statistical Comparison of August and Year to Date Criminal Code Offences
Tuesday, September 17, 2013
2012 2013 % Change
CATEGORY Aug/12 YTD Aug/13 YTD August YTD
Homicide 0 0 0 0 0.0% 0.0%
Offences Related to Death 0 0 0 1 0.0% 100.0%
Robbery 0 2 0 1 0.0% -50.0%
Sexual Assaults 0 5 0 7 0.0% 40.0%
Other Sexual Offences 0 2 0 3 0.0% 50.0%
Assault 18 122 10 101 -44.4% -17.2%
Kidnapping/Hostage/Abduction 0 3 0 0 0.0% -100.0%
Extortion 0 0 0 0 0.0% 0.0%
Criminal Harassment 3 43 3 26 0.0% -39.5%
Uttering Threats 5 46 2 26 -60.0% -43.5%
Other Persons 0 0 1 1 100.0% 100.0%
TOTAL PERSONS 26 223 16 166 -38.5% -25.6%
Break & Enter 4 47 3 29 -25.0% -38.3%
Theft of Motor Vehicle 7 32 3 26 -57.1% -18.8%
Theft Over 1 9 1 12 0.0% 33.3%
Theft Under 31 197 34 178 9.7% -9.6%
Possn Stn Goods 3 10 2 12 -33.3% 20.0%
Fraud 2 29 4 25 100.0% -13.8%
Arson 0 9 3 3 300.0% -66.7%
MischiefTo Property 29 212 29 185 0.0% -12.7%
TOTAL PROPERTY 77 545 79 470 2.6% -13.8%
1 6 2 14 100.0% 133.3% Offensive Weapons
Disturbing the peace 13 83 16 72 23 .1% -13.3%
OTHER CRIMINAL CODE 16 141 26 126 62.5% -10.6%
TOTAL OTHER CRIMINAL CODE 30 230 44 212 46.7% -7.8%
TOTAL CRIMINAL CODE 133 998 139 848 4 5% 15 0%
Page 9 of 234 Sylvan Lake Municipal Detachment Statistical Comparison of August and Year to Date Federal and Provincial Investigations
Tuesday, September 17, 2013
2012 2013 %Change
CATEGORY Aug/12 YTD Aug/13 YTD August YTD
Drug Enforcement - Product ion 1 2 0 2 -100.0% 0.0%
Drug Enforcement - Possession 8 31 12 43 50.0% 38.7%
Drug Enforcement - Trafficking 1 6 2 17 100.0% 183.3%
Drug Enforcement - Other 0 4 0 3 0.0% -25 .0%
Total Drugs 10 43 14 65 40.0% 51.2%
Fe deral - General 4 37 4 24 0.0% -35.1%
TOTAL FEDERAL 14 80 18 89 28.6% 11.3%
Li quor Act 115 423 27 195 -76.5% -53 .9%
Other Provincial Stats 21 99 13 88 -38.1% -11.1%
Total Provincial Stats 136 522 40 283 -70.6% -45.8%
Provincial Investigations
Liquor Act Trespass Act Mental Health Act Other Provincial Acts Municipal By-Laws • Aug-1 2 115 5 -- 7 9 73 • 2012- YTD 423 12 35 52 318 O Aug-13 27 0 7 6 51 • 2013- YTD 195 12 56 20 308
Page 10 of 234 Sylvan Lake Municipal Detachment Statistical Comparison of August and Year to Date Traffic and Municipal By-Laws
Tuesday, September 17, 2013
2012 2013 %Change
Motor Vehhicle Collisions Aug/12 YTD Aug/13 YTD August YTD
Fatals 0 1 0 0 0.0% -100.0%
Injury MVAS 2 11 4 20 100.0% 81.8%
MVC (Reportable) 27 235 19 182 -29.6% -22.6%
MVC (Non Reportable) 5 32 2 23 -60.0% -28 .1%
TOTALMVCS 34 279 25 225 -26.5% -19.4%
Provincial Traffic 160 778 69 683 -56.9% -12.2%
Other Traffic 6 54 2 7 -66.7% -87.0%
Criminal Code Traffic 14 110 17 98 21.4% -10.9%
24 Hour Suspension (Alcohol, Fatigu 0 0 0 3 0.0% 300.0%
72 Hour Suspension - Alcohol 0 0 0 0 0.0% 0.0%
Municipal By-laws Traffic 16 35 4 33 -75 .0% -5.7%
Municipal By-laws 57 283 47 275 -17.5% -2.8%
Total Municipal 73 318 51 308 -30.1% -3.1%
Criminal Traffic Investigations
80
70
60
50
40
30
20
10
0 Impaired Driving Dangerous Driving Prohlblted/Dlsquallfled Driving Fall to stop/Remain ,• Aug-12 12 0 0 l 2 • 2012-YTD 82 10 3 15 , a Aug-13~-- 14 0 2 • 2013-YTD 69 4 3 t 22
Page 11 of 234 “K” Division Operations Strategy Branch 2013
Sylvan Lake Municipal Detachment Statistical Comparison January to August Year 2010 - 2013
2010 2011 2012 2013 % Change CATEGORY Jan-Aug 31 Jan-Aug 31 Jan-Aug 31 Jan-Aug 31 2010-2013 Homicide 0 0 0 0 0% Offences Related to Death 0 0 0 1 100% Robbery 0 0 2 1 100% Sexual Assaults 7 3 5 7 0% Other Sexual Offences 2 0 2 3 50% Assault 102 76 122 101 -1% Kidnapping/Hostage/Abduction 0 0 3 0 0% Extortion 0 0 0 0 0% Criminal Harassment 15 13 43 26 73% Uttering Threats 24 24 46 26 8% Other Persons 0 0 0 1 100% TOTAL PERSONS 150 116 223 166 11% Break & Enter 27 23 47 29 7% Theft of Motor Vehicle 22 12 32 26 18% Theft Over 7 6 9 12 71% Theft Under 192 137 197 178 -7% Possn Stn Goods 13 5 10 12 -8% Fraud 22 17 29 25 14% Arson 3 0 9 3 0% Mischief To Property 197 146 212 185 -6% TOTAL PROPERTY 483 346 545 470 -3% Offensive Weapons 8 11 6 14 75% Public Order 0 0 83 72 7200% OTHER CRIMINAL CODE 240 174 141 126 -48% TOTAL OTHER CRIMINAL CODE 248 185 230 212 -15% TOTAL CRIMINAL CODE 881 647 998 848 -4% Drug Enforcement - Production 2 1 2 2 0% Drug Enforcement - Possession 32 31 31 43 34% Drug Enforcement - Trafficking 15 8 6 17 13% Drug Enforcement - Other 2 1 4 3 50% Total Drugs 51 41 43 65 27% Federal - General 11 16 37 24 118% TOTAL FEDERAL 62 57 80 89 44% Liquor Act 456 273 423 195 -57% Other Provincial Stats 122 97 99 88 -28% Total Provincial Stats 578 370 522 283 -51% Municipal By-laws Traffic 18 20 35 33 83% Municipal By-laws 327 230 283 275 -16% Total Municipal 345 250 318 308 -11% Fatals 0 0 1 0 0% Injury MVAS 7 14 11 20 186% Property Damage MVAS (Reportable) 198 170 235 182 -8% Property Damage MVAS (Non Reportable) 23 17 32 23 0% TOTAL MVAS 228 201 279 225 -1% Provincial Traffic 979 710 778 683 -30% Other Traffic 46 40 54 7 -85% Criminal Code Traffic 150 105 110 98 -35% Common Police Activities False Alarms 336 273 293 288 -14% False/Abandoned 911 Call 23 51 83 91 296% Prisoners Held 220 84 157 54 -75% Written Traffic Warnings 0 0 0 0 0% Index Checks 712 689 830 871 22% Fingerprints taken for Public 0 0 0 0 0% Persons Reported Missing 8 7 16 20 150% Request to Locate 63 37 48 81 29% Abandoned Vehicles 19 10 18 26 37% VSU Accepted 24 38 65 42 75% VSU Declined 73 80 316 460 530% VSU Requested but not Avail. 0 0 0 0 0% VSU Proactive Referral 0 1 8 11 1100%
Further distribution of this document without the consent of the Operations Strategy Branch is prohibited. ` Page 12 of 234 “K” Division Operations Strategy Branch 2013
Criminal Code Offences Jan-Aug 2010-2013 1200
1000
800
600
400
200
0 2010 2011 2012 2013
TOTAL PERSONS TOTAL PROPERTY TOTAL OTHER CRIMINAL CODE TOTAL CRIMINAL CODE
Further distribution of this document without the consent of the Operations Strategy Branch is prohibited.
Page 13 of 234 “K” Division Operations Strategy Branch 2013
Sylvan Lake 2012 Municipal Detachment Profile
Collator: K4637 CC/MEM CC/1000 P.P.R. Population 2006: 10,208 Population "+/-"
Detachment 94.07 106.84 880.50 Population 2011: 12,327 20.8%
Division Average 99.4 136.42 716.88 Source: Statistics Canada
2006 - 2012 CATEGORY 2006 2007 2008 2009 2010 2011 2012 "+/-"
HOMICIDE 0 0 0 0 0 0 0 0%
OFF. RELATED TO DEATH 0 1 0 0 0 0 0 0%
ROBBERY 2 2 8 1 0 3 3 50%
ASSAULTS 124 148 168 159 135 135 176 42%
TOTAL PERSONS 179 218 253 233 201 213 295 65%
BREAK & ENTER 57 65 68 51 43 47 58 2%
THEFT M.V. 55 83 74 46 31 17 44 -20%
THEFT >$5000 9 14 20 15 8 12 14 56%
THEFT <$5000 286 361 250 254 255 214 254 -11%
POSSESS. STN PROP. 30 28 39 19 20 12 16 -47%
FRAUD 41 48 49 39 38 38 40 -2%
TOTAL PROPERTY 799 875 722 630 657 587 718 -10%
OTHER C.C. 438 448 475 377 343 320 304 -31%
TOTAL C.C. 1,416 1,541 1,450 1,240 1,201 1,120 1,317 -7%
DRUGS 81 73 78 69 71 89 54 -33%
FEDERAL 100 86 94 101 86 116 98 -2%
PROVINCIAL 1,019 770 841 605 671 635 602 -41%
MUNICIPAL 555 465 327 441 441 346 424 -24%
GRAND TOTAL 3,090 2,862 2,712 2,387 2,399 2,217 2,441 -21%
FATALS 2 0 0 0 0 0 1 -50%
INJURY 15 22 19 15 8 24 16 7%
TOTAL COLLISIONS 321 366 371 348 324 364 418 30%
PROVINCIAL TRAFFIC 783 618 910 1,003 1,269 1,026 1,046 34%
OTHER TRAFFIC 82 58 77 68 70 59 68 -17%
CRIMINAL CODE TRAFFIC 130 156 169 172 195 176 167 28%
Further distribution of this document without the consent of the Operations Strategy Branch is prohibited.
Page 14 of 234 “K” Division Operations Strategy Branch 2013
Criminal Code Offences: 2006 - 2012 1800
1600
1400
1200
1000
800
600
400
200
0 2006 2007 2008 2009 2010 2011 2012 TOTAL PERSONS TOTAL PROPERTY OTHER C.C. TOTAL C.C.
Further distribution of this document without the consent of the Operations Strategy Branch is prohibited.
Page 15 of 234 fut^w REPORT TO COUNCIL MEETING OF September 23.2013
FROM: Betty Osmond DATE: September 19, 2013 Chief Admin istrative Officer
Subject: Lakeshore Access Delegation Request for Stairs at 35tr' St.
Puroose This report is to inform Council of Alberta Tourism, Recreation and Parks (ATRP) response to Council's ,"qu".t fo. stairs at the end of 35th St. to provide additional access to the lakeshore. The report will also seek further direction from Council on moving forward in light of the response received.
Bacþround
At the July 22nd meeting Council heard from a delegation representing residents who lived on or near 35tr' St. They requested a stairway access to the lakeshoie at the ènd of 35th St. The residents stated that, as there was access at this point prior to the Lakeshore Drive Phase 4 project, access at this point should be restored. They consider the existing access points inadequate for their needs.
Any stairway at this location requires the approval of ATRP as it would be on Provincial Government park land. When initially consulted on access points ATRP administration did not support a stairway at this location. Impact on shoreline erosion was the reason given.
At the July 22,2013 meeting Council adopted the following motion:
"THAT Council enter into discussions with Alberta Tourism, Parks and Recreation to determine if lake access would be permitted in Sylvan Lake Provincial Park at 35th Street and bring a report back to Council on the results of the discussions, and
FURTF{ER THAT if Alberta Tourism, Parks and Recreation are in favour of this proposal, the report will include estimated costs of this project."
As per Council's direction administration first telephoned and later met with ATRP staff and made the access request on behalf of the Town of Sylvan Lake. Prior to the meeting a written response \¡/as provided by Mr. Grant Santo, Regional Operations Manager, Parks Division. (Attachment l) For environmental reasons an additional access point at this location is not supported by Parks.
Discussion In their letter Parks maintains that a stairway atthe requested location would interfere with efforts to stabilize the shoreline in that area. Mr. Santo also pointed out that further erosion at this spot would pose a threat to the stairway itself and to the new development on the promenade.
Further discussion occurred on this matter at a meeting on Septemb er 25, 2013 . Parks indicated that they had revisited the site and were firm in their position. Alberta Environment and Sustainable Resources and Development supports their position. Mr. Santo suggested that the Town look at two other locations for the desired additional access point. These two sites are Town land atthe viewpoints to the east and west of the end of 35tr' Street. (Attachment2)The distance from the prefened site is approximately 55ft.
Page 16 of 234 Report to Council Page 2 of 2 Subject: Multiplex Redevelopment Task Force Date: April22,2013
Either prefabricated metal or wooden stairs could be constructed in the spring of 2014 before there is significant pedestrian traffic from the cottage area to the lakeshore.
Ontions 1. Council can build a stairway at either of the viewpoint locations suggested by AB Parks Division. 2. Council could lobby the Government of Alberta for access to the prefered site. 3. Based on AB Park's refusal to permit stairs at the desired site Council could advise the residents that no additional access will be constructed.
Resource Impacts
Costing for a new metal staircase at the viewpoint locations was prepared by Associated Engineering. As the existing railing around the viewpoint has to be cut, and the stairs would meet with the railing, they are recommending a metal staircase. The staircase runs along the retaining wall. (Attachment 3). The cost estimate for the stairs and platform was $18,850. (Attachment 4)
Communication Strategy
The residents will be informed regarding Council's decision. Further decisions regarding communication depend on the option chosen.
Recommendation Administration accepts the rationale provided by Parks for refusing stairs at this site as valid. They appear to be very firm in their position which is support by Alberta Environment and Sustainable Resource and Development. The alternate proposed locations are suitable sites in close proximity to the preferred location. Access at the viewpoint to the west of 35t" Street may get more use because of its proximity to Centennial Park. Proposed Resolution
Administrati on respectfully proposes the foll owing moti on :
That Council approves access stairs to the lakeshore at the viewpoint directly west of the end of 35tr' Street and directs administration to bring forward the related costs in the 2014 budget.
Attachments 1. Letter from Grant Santo, Regional Operations Manager Alberta Parks Central Region 2. Map of Proposed Viewpoint Locations 3. Cost Estimate for Metal Staircase 4. Staircase Design
,aØ Report Prepared by: Approved by Betty Osmond Chief Officer
Page 17 of 234 Page 18 of 234 Page 19 of 234 Date: September 19, 2013 File: 2011-3415.E.06.00
To: Betty Osmond
From: Steven Kennedy, C.Tech.
Project: Lakeshore Drive Upgrades
th Subject: 35 Street Stair Case Design and Cost Estimate MEMO
As per the Town’s request, we have proposed 2 stair case locations next to the viewpoints on the east and west sides of 35 Street. See attached sketch.
The following is an estimated cost to supply and install the proposed stair cases:
Replace banding with grade beam and connection plate $ 1,000 Supply and Install pilings $ 2,500 Supply and install stair case and railing $10,000 Remove sod and install gravel connection to existing trail $ 1,000 Sub-total $14,500 (ea.) Construction administration $ 1,450 Contingency $ 2,900 Total $18,850 (ea.)
p:\20113415\00_lakeshre_dr_stg_4\engineering\06.00_cost_estimating\cottage area stair cases\stair case estimate.docx
Page 20 of 234 Page 21 of 234 Page 22 of 234 Page 23 of 234 A Townfor all Seãsons
Our File: 2680-05
September 12,2013
Lacombe County R.R.3 Lacombe AB T4L 2N3
Attention: Dale Freitag
Dear Sir:
Re: Safronovich, Randy Application No.207i13 Pr. SE 16-39-1-W5M
Thank you for providing the opportunity to comment on the proposed Safronovich addition to existing mini storage and boalrecreational vehicle storage located within SE 16-39-1-W5M.
The Town of Sylvan Lake has no objections to the proposed development as described within application 207113.
Trusting the above is satisfactory
Sincerely,
TOWN OF SYLVAN LAI(E /á/2 Per: Kelly Trombley Development Manager kt
Page 24 of 234 5012 - 48 Avenue, Sylvan Lake, Alberta T4S 1G6 Phone: 403.887.2141 Fax: 403.887.3660 Email: [email protected] Website: uruurv.sylvanlake.ca 2013 09/09 MON 9t32 FAX 403 782 3820 Lacombe County ++r TOITIN OF SYLVAN I,AKE Øoo1/oo8
RECEIVED
sEP 0 I 20ß
NOTICE OF DEVELOPMENT APPLICATION
Municipal ity/ Government Agency
Albefta Transpoftation Red Deer County Summer Village of Jaruis Bay Summer Village of Birchcliff Town of Sylvan Lake
Please advise this office of any comments and/or concerns that you have with respect to the following application for development:
Application No.: 207t13 Proposed Development: Expansion to existing mini storage & boat/RV vehicle storage facility (additional boat/RV storage) Legal Description: Pt. sE 16-39-1-WsM Titled Area: 59.78 ha (147.71 acres) Zoning: Agricultural "A" Landowner: Randy Safronovich Applicant: Randy Safronovich
A copy of the applicatÍon is attached. Please provide any comments on the proposed development ín writing to the County's Planning and Development Department by October 1. 2013, To avoid postal delays, responses may be faxed or emailed to the County.
Dale Freitag, RPP, MCIP Manager of Planning Services Lacornbe County RR3 Lacombe AB T4L 2N3 Phone: (403) 782-6601 Septernber 9,2013 Fax (403) 782-3820 Em ail : ínfo@lacombecou nty. com Attachments
lVofes 1. Any comments received by the County regarding this proposed development may, upon request, be examined by the public, A copy of all the comments will be provided to the applicant. 2. The County is unable to respond, on an Indlvidual basls, to the letters it receives. However, a copy of the development application decision will be sent for ínformation purposes to atl landowners who submit written comments.
Page 25 of 234 20L3 09/09 MON 9232 FAx 403 782 3820 Lacombe County ì{r TOWN OF SYLVAN LAKE øo02/ oog
Supplementary Businesr Form
Name of Business: 5ll t.t 4roøu-¿t* Business Owner(s): /)
Land Location: 3
Describe the proposed business, including the types of activities that will take place at the site: ,ry f'*u|fO O îO l¿ü, óTAZ/46F
ldentify the use(s) that will be made of any existing buildings and/or other structures; P/ease attach a site plan showing the tocation of these-buitdings wíth their drsfances from roads and other property bounclaries.
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Page 26 of 234 2013 09/09 MON 9t32 FAx 403 782 3820 Lacombe County r+r TOtÂlN OF SYLVAN LAKE UIoo3loog
Give details on the traffic that is expected to be generated by the proposed business. For example, how much traffic may be expected on a Aàity basis, when will the most trafttc occur and what types of vehicles and equipmeni will be using the site (e.9. tractor trailers, boom trucks, harf-tonne trucks, etc):
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Describe how much parking space will be provided for customers and employees: P/e¿se indicate the proposed parking location and access (es) into the property on the site plan.
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Describe any outdoor storage that will be required for the business, íncluding the types of materials and equipment that will be stored outside. Please specifyãny screening that is proposed for this outdoor storage, such as fencÍng, Ëndsãaping or earth berms: Please índicate the proposed location of the outdoor storage on the site'plai in relation to any buildings, structures, roads and other natural features.
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Page 27 of 234 2013 09/09 MON 9t32 FAX 403 782 3820 r,aco¡nbe County -rr TOSJN OF SYLVAN r,åKE øoo4loog
Explain what measurês w¡lf be taken to minimize or avo¡d any potential nuisances or other conflicb with neighbouring residents and tand u"e=, Oue to noise, dust, lighting, traffic, etc. : {) l T¡y" you discussed your business proposal with your neighbours? lf so, what did they have to say, and _what you propose to do io addreõs any issues or concerns that were raised? Vz+ * ttzo fpora¿r7nï Page 28 of 234 20L3 09/ 09 MON 91 33 FAx 403 782 3820 Lacombe County rr+ TO$JN OF SYLVAN LAKE Øloos/oos Descriþe any signage requ¡red for the business: P/eas e note you wilt be required to submit a separate application for the installation of a sign in conjunction with your application for development permit for your proposed ôusmess. Normally, a $SO sign application fete is required. However, íf the sign application is submitted with your appticatioìn for development permit to establish a ôusrness, the $so processing fee will be waived. ÈYlç'¡¡u,G Page 29 of 234 2013 09/09 MON 9133 FAX 403 782 3820 Lacombe County +++ tQgttil OF SYLVAN LAKE øloo6/ooB t t Ia 80 w I r r{ I il 2rv E A v P' rrl )A lz. l,l I r ( ìot I t- t + ?c o \å f-- Vq {) -¡ & tl )¡4 ûÀ ,J I 'pp Ir.¡ e +f\ J ¡ SITE PLAN Page 30 of 234 of 2013 09/09 MON 9:33 FAX 403 782 3820 Lacombe County ¡++ ToI¡IN OF SYLVAN LAKE øoo1 / ooî N w E Pt. sE 16-39-1-WsM +S Page 31 of 234 2OLJ 09/ 09 MON 9:35 FAx 403 782 3820 Lacombe County ++ì TOÍùN OF SYLVAN ],AKE Øoos/oos s¿ t+ 3 R K' I .ô¡@ _ m !¡ i... ô¡ L\ 7 if t&n ü fi 4tT" Liã g c IJ ? È- o¿. u> (\¡ (\t a 'ì ¿ ô 'ì a +- IT It o A ì c! 4 ËÈ $., È F13 c 9A ,3 d5 ËË ,SF ls9 o tl o ôl N #e _1 $ ô¡ a ;T 5 I a 'þÉe I ó €f N ç I Èt I s f r. .a = Ë ël9 ô¡ /rì N (\t ã¡ Rê 'î LU þ )< Ð N ô¡ 5 i'" ãå Í; ,$ it! d \t tg 6k I + )f) îE s- \t) d o ü t¿ ì o r ôto i¿y ipúö Page 32 of 234 1 ;u't " iÉË'' ,tz Øt^w REPORT TO COI]NCIL MEETING OX' SEPTEMBER 23.2013 F'ROM: Planning and Development Department DATE: September 17,2013 SUBJECT: Development Permit Application No. 292-2013 Demolition 5035 - 49 Street (Lot E Pt.14, Block A, Plan RN 8l) Waterfront Direct Control District (W-DC) 1590276 Alberta Ltd. (Dan Wilson) PurDose The purpose of this report is to provide a recommendation from the Municipal Planning Commission to Town Council on a development permit application for the demolition of a commercial building within a Direct Control district of Land Use Bylaw 155512010. Background The subject site/proposed development is located within the Land Use Bylaw's Waterfront Direct Control (W-DC) District. It is also located within the Dishict "D') - Downtown Core/Commercial Mixed Use Area of the Town of Sylvan Lake W'aterfront Area Redevelopment Plan (ARP). And, it is located within the T5 Urban Centre Zone identified in the Town of Sylvan Lake Pattern Book. Existing Structure - front Page 33 of 234 Development Permit Application 292-2013 Page2 of3 Report to Council September 16, 2013 Meeting Existing Structure - rear The Pattern Book outlines further design criteria for development within the ARP plan area. The T5 Zone focuses primarily on a mixture of commercial and higher density residential uses. The Land Use Bylaw indicates that the development standards of the Pattern Book will be predominately used when considering development within the W-DC District. Consultation The development permit application was referred to all landowners within a SO-metre radius for comment. No objections or development-related comments had been received at the date of this report. The application was referred to Town departments for comment and none was received The Municipal Planning Commission concurred with the Staff recommendation as presented at its September 16, 2013 meeting. Plannins Analvsis The proposed demolition would remove an abandoned building that has not been occupied for long period of time (since approximately 2005). The intended use of the property is for the purpose of additional public parking area. Any new structures or buildings would be considered at the development permit stage. Page 34 of 234 Development Permit Appl ic atîon 292-2013 Page 3 of3 Report to Councíl September 16, 2013 Meeting Summary The proposed development conforms with the intent of the Waterfront ARP and meets the requirements of Land Use Bylaw 155512010 and the Town of Sylvan Lake Pattern Book. No adverse planning impacts are anticipated from the proposed demolition. Options l. Approve the application with or without conditions; 2. Request additional information; or 3. Deny the application stating reasons. Recommendation It is respectfully recommended that Council approve Development Permit Application No.292-2013, issued for the demolition of a commercial building, as presented, located at 5036 - 39 Street. Proposed Resolution Administration respectfully proposes the following motions : THAT Council approve Development Permit Application No.292-2013, issued for the development, as submitted and presented, for the demolition of a commercial building, subject to the following terms and conditions: 1. the property to be maintained to the satisfaction of the Town of Sylvan Lake; 2. all construction materials, supplies, and equipment are to be stored on the property, and not on a public roadway; 3. the developer to ensure the continuous cleanup of construction debris tracked onto the public roadway where access is provided to the property. Attachment(s) 1. Development Permit Application No. 292-2013 //^ /lt r1/- ( )z>r,/&- Report Prepared by: ort L(proved by: '/ Martin Kvapil, Planning Technician Schmidt,I)irector of Planning & Development Report App for Council Betty Osmond, Chief Administrative Officer Page 35 of 234 APFLTCATION FOR ÐEMOLITION FOR OÚ'F-IC]II TJSÍ] ONLY Date Received: Tìeceipt No.: Fccs: Dcmolition Permit $200.00 + Building Pcrmit Fces: 384.50 Developnrent Permir No. ì (s -fulw A\LâO Building Permit No.: S) l\ în I flkù. l.lS 1.,\ I I'lrrrrìc;.l0l,SS? ll{l^lhcrtr lrrN; {(l,l,ll{?.l6lf¡ CIVIC ADDRESS ffi l:¡uil: tslír,sr:lv¡rrlrlt tr COPY FOR¡ tr Utilities E Tax Dept. E l'ublic Works/Enforccntcnt O A Dernolition Permit is required to demolish or remove a building fror¡ a site. 'l'he Demolition Permit procedure ensures that the services have been disconnected P.¡R^lOrR to denrolition and that the site is safe during and after demolition. STEP 1 Apply for the Demolition Permit at the Town of Sylvan Lake office. THE FOLLOWING ITEMS ARE REQUIRED AT THE TIME THÄ.T YOU APPLY FOR A DEMOLITION PERMIT: (See Page2 of this form) o Authorization Êom the registered owner of the land. ' Photographs ofthe front and rear elevations ofthe building to be demolished or removed. . Name of licensed Contractor or Building Mover. . Payment for the Demolition Permit ($200.00) AND Building Permit ($84.50) . Completion and submission of a Building Permit Application Form, available @ rvwrv.sylvanfa&s$. ¡ Authorization Íìonr Gas & Electric provider (Stamp of Approval or other means acceptable to the Towrt) - Page 3 of this Form. STf,P 2. Determine which utilities will be disconnected. For each utility (water/sewer, electrícal, gas) a separate written approval MUSTbe provided prior to final issuance of this permit. Water/Sewcr You @lcontact the UTILITIES CLERK, for the Town of Sylvan Lake, at403-887-2141 for the disconneotion ofservices. Once servjces have been disconnected, the Tovvn's representative must sign this form in the designated area. THINGS YOU SHOULD BE AT#ARE OF: ¡ Water lines should be removed/shut offprior to Gas lines being removed/shut off. This will help to avoid any risk of damage due to fiozen water lines. r Water lines will only be shut off if the applicant/contractor is present at the site when the work is done. Gas/Electricitv You tV!@contact your gas/electric provider at the contact number on your utility bill (ATCO Gas/Fortis Alberta Inc.). Prior to receiving a demolition permit you will be required to provide the Town with confirmation from Atco Gas and Fortis Alberta Inc. that services have been disconnected. THIS REMOVAL MAY TAKE A MINIMUM OF' IO TO 14 DAYS. PLEASE ALLOW SUFFICIENT TIME FOR THIS SERVICE. Cahle TV: Remember to contact your cable TV and telephone providers to have these services Telephone: disconnected PRIOR to demolition. The personäl information on this form fs collected under the authority of Section 33(c) cf The Freedom of Information and Protect¡on of Privacy (FOIP) Act and is protected by the FOIP Act. lf you have any questions or concerns about the collection and use ofthls informationr please contact (403) the FOIP Coordinator of the Town of Sylvan Lake at BA7-2741. Page 36 of 234 Name(s) Ð1t:gç A\L-Ãs' f.g- ßfe&sePr¿{t) Address: _ Postal Codr (City, Prov.). Telephone: (Res. Work; Cellular: Contractor Name: (Please Print) Telephone: Work; Cellular: I hereby certify that the information given on this fornr is full and complete and is, to the best of my knowledge, a tn¡e statement of the facts relating to this application for development approval. Signature of Registered Owner(s) (Requirecl) Date of Application t"F.h*-!4r**Addre.î,ç o F ?roposed Þe,aôr¡rio'r: 5Cß t€ tq S'çfaf 3. GENERAL PETAILS a) Description of Structure(s) to be Demolished b) Demolition materials removed to: E Transfèr Station tr OtherJÈlease Specify) c) Estimated Cost of Project or Contract Price d) Estimated Commencement Date: Completion on or before: e) Contractor: Contractor Telephone: Ð Contractor Address: CiIy/Prov Postal Code: 4. ALBDRTA, BUILÞING EOÞE 1907 (]ENERÄL RtrOUIRE MDNTS F'OII Í'GIVIOLITTONS: a) Articie 8.2.2.9 Services shall be shut off and gas and fuel lines shall be capped in a building permit demolished. b) Article 8.2.3.4 Portable fire extinguishers shall be installed and maintained in conformance with the requírements ofNFPAl0. "Standard for Portable Fire Extinguishers" c) Article 8,2.7.2 'Waste material shall be removed as quickly as possibly from the site by means of an appropriate container. d) Article 8.1.2.2 Where a building is undergoing demolition, precautions shall be taken to ensure that no person is exposed to undue risk. I agree to carry out this demolition work in conformance to all Town of Sylvan Lake By-Laws and the Alberta Building Code 1997. Permission to do this work shall not relieve owners or agents from full responsibility for carrying out tbe work in strict accordance wìth the Town of Sylvan Lake By-Laws, the Alberta Building Code 1997 and other conditions of this permit. Authorized Signature: The personal ¡nformation on this form is collected under the authority oF Section 33(c) of lhe Freedom of Informat¡on and Protection of Privacy (FOIP) Act and is protected by the FOIP Act. If you have any questions or concerns about the collection and use of this informatlon, please contact the FOIP CoordinaÈor of the Town of Sylvan Lake at (403) 8A7-2L47. Page 37 of 234 Reference Map Applicant I Civic Address: 5036 49 Street Lot 14 Block:A Plan: RN81 N Land Use Zone: W-DC N.T.S Date: Friday, August 30, 2013 3522 4 716 4707 r00 ø ¿ttô, 510051 5000 5r0051 00 51005t õ 51 5049 005r005100 9M5 AB soob 5036 5036 5034 5048 5028 5042 # U) 5040 O LO 5020 @ 5025 5019 5024 5017 5026 5 5016 5024 5010 5020 4904 4932 4904 Page 38 of 234 qffiw RBPORT TO COI]NCII, TING Otr' Sentember 23. 2013 FROM: Planning and Development DATE: September 18, 2013 Subject: Licensing Bylaw - Busking Update To provide Mayor and Council with an update on the Licensing Bylaw in relation to Busking Bacþround On April 22,2013 Council approved Licensing Bylaw #161312013. At that time a further motion was passed by Council requesting that an information report on Busking be presented to Council at the meeting of September 23,2013. I)iscussion The regulations for Busking under the new Licensing Bylaw #161312013 have been well received. The reduced fee of $30.00 per year was welcomed by the Buskers as it was felt that it was more reasonable and economically more affordable on those applying. The location of Centennial Park for Busking was also well received as it permitted the Buskers the ability to be centrally located in an area with maximum pedestrian traffic accessing the beach and park. This summer we had a total of five Buskers apply for a Busking Business License. Of those five, four were musicians and one was a juggler on a unicycle. Comments have been received from the pubic and Town employees expressing very favorable rernarks on the Buskers that they witnessed performing. As each Busking Business License was issued, a copy of the application and license was forwarded to Municipal Enforcement and the RCMP. As of today no negative feedback has been received from either agency. In recent review of the regulations pertaining to SOCAN (Society of Composers, Authors and Music Publisllers of Canada) it has been noted that a License Fee is required for Strolling Musicians and Buskers that perform music or play recorded music in parks, streets or other public areas. The fee is $32.55 per day to a maximum fee of 5222.93 in any three-month period. Resource Impacts The cost of the licensing fee for SOCAN will be addressed inthe2014 budget. Summary The implementations of the licensing regulations pertaining to Busking have been very successful. The Buskers have been very receptive and positive comments have been received from the community. No negative comments or concerns have been received from our enforcement agencies or the community. Page 39 of 234 Report to Council Page 2 of 2 Subject: Licensing Bylaw Update - Busking Date: September 18, 2013 Communication V/e willcontinue to communicate and welcome the opportunity of Busking in Sylvan Lake through the Town's website. Our Communications Officer will look at events/venues in Alberta where street performers are a feature and develop a communication with opportunities for them to perform in Sylvan Lake. Recommendation Staff recommends Council accept the report as information. Resolution Admini strati on respectful ly proposes the fol lowin g motion: THAT Council accepts the report on Busking as information. Report Prepared nefoítAlp-ñved by: / Rae-Änne Ornella, Licensing Inspector -/-"tI Tim Schmidt, Director of Planning & Development Approved for by: Betty Osmond, CAO Page 40 of 234 REPORT TO COUNCIL FROM: John watson, Public works Manager DATE: september lg,2013 subject: Bylaw #162712013 (amendment to the water and sewer Byraw) To request second and/or third reading of amending Bylaw #162712013, a bylaw to amend the Water and Sewer Bylaw (Bylaw #155212010), to provide for the necessary changes that are required to address inconsistent water metering/billing issues specific to garage suites and secondary suites. Bacþround On August 26,2013, Council passed the following resolution: MOVED by Clr. R. Grimson THAT first reading given rWater be to Bylaw #162712013 - a bylaw to amend the & Sewer Bylaw #162712013 as presented and FURTHER THAT a public hearing be scheduled for September 23,2013. CARRIED I)iscussion There are a few proposed changes to the existing Bylaw which change or add context to the bylaw. Specifically the proposed bylaw changes include: o That "garage suites" is added to the definitions section. o That "secondary suites" is added to the definitions section. o That two water meters are required for garage suites and secondary suites, one for the principal abode and one for the suite. The current bylaw is not clear on this issue. o That secondary suites and garage suites receive two separate utility charges. o That in the event of a correction of a discrepancy on a utility bill the correctior/credit will be effective to a maximum of 12 months previous. The metering requirements on secondary and garage suites are effective upon third reading of the proposed bylaw amendments and are not retroactive to existing suites. Garage suites and secondary suites with two utility accounts (meters) are to receive two water/sewer utility charges, and two garbage charges as per the Vy'aste Bylaw, and therefore two garbage receptacles (pending third reading of the Waste Bylaw later this year). l) Council may ask for additional information. 2) council may give second reading to Bylaw #162712013 as presented. 3) Council may give second and third reading to Bylaw #162712013 as presented. 4) Council may amend the proposed bylaw at their discretion. Page 41 of 234 Report to Council Page 2 oÍ 2 Subject: Waste Bylaw #162012013 Date: September 18, 2013 There are no anticipated frnancial implications to the town. Staff will notifu affected utility customers of the metering requirements at the time of the development permit application effective upon receiving third reading of the proposed bylaw. Staff respectfully recommends option #3 that the amending bylaw #1627 12013 receives second and third reading as presented. Administration respectfully proposes the following motions: TIIAT bylaw #162712013, the Water and Sewer Byløw amendment, is given second reading as presented. THAT bylaw #1627/2013, the Water and Sewer Bylaw amendment, is given third reading as presented. Attachments l. Bylaw #1627/2013 (amending bylaw) 2. Bylaw #1522/2010 (the Water and Sewer Bylaw) þ* In-fü) Report Prepared by: Report Public Works Manager Director of Public Works Report approved for Council c.A.o. Page 42 of 234 BYLA\ry NO. 162712013 OF'THE TOWN OF SYLVAN LAKE Being a Bylaw to amend the Water/Sewer Bylaw #155212010 WHEREAS it is deemed necessary and expedient to amend Bylaw No. 1552/2010 in the manner hereinafter appearing: NOW THEREFORE, the Council of the Town of Sylvan Lake, in the Province of Alberta, duly assembled and under the powers conferred upon it by the authority of the Municipal Government Act, R.S.4.2000, ChapterM-26, as amended, enacts as follows: THAT Bylaw No. 1552/2010- the Water/Sewer Bylaw be amended by: 1. The ADDITION of the following: "Garage Suite" means a dwelling unit located above a detached garage. Each unit is charged in accordance of Schedule "B" of this bylaw "Residential", for the purpose of billing in this bylaw, shall refer to those properties charged bi-monthly on the utility bill and shall include properties used primarily as living accommodations including single-family dwellings, garage suites, secondary suites, duplexes, and individually-serviced condominiums "Secondary Suite" means a separate and subordinate dwelling unit contained within a detached dwelling. Each unit is charged in accordance of Schedule "B" of this bylaw 10.2 Not more than one water meter will be permitted in a building where only one water service is provided with the exception of secondary suites, garage suites, special service connections, or commercial condominium buildings, which all require individual water metering. The Chief Administrative Officer shall determine the number of water meters required for all other instances not included in this bylaw. 10.3 Vy'here more than one water meter is required on a single water service connection all meters will be installed adjacent to each other and as close to the location as possible where the water service enters the building. 14.Il In the event of a billing discrepancy or error, where a correction is required by debit or credit to a customer, the maximum corection period is l2 months previous. Bylaw #161412013 Page 43 of 234Page 1 of2 2. This bylaw shall come in force and take effect on the date of the third and final reading and upon signing by the Mayor and Chief Administrative Officer. Read a first time this 26th day of August, 2013 Read a second time thrs Read a third and final time this Mayor S. Samson Chief Administrative Officer E. Osmond Bylaw #161412013 Page 44 of Page2234 of2 BYLAW NO. 1552/2010 OF THE TOWN OF SYLVAN LAKE BEING A BYLAW OF THE TOWN OF SYLVAN LAKE TO PROVIDE FOR THE SUPPLY OF WATER AND SEWER SERVICES TO THE RESIDENTS AND CUSTOMERS OF THE TOWN OF SYLVAN LAKE. WHEREAS the Municipal Government Act, R.S. A. 2000, c.M-26 and amendments thereto, authorizes a Municipal Council to pass Bylaws respecting public utilities, the health and welfare of people and the enforcement of Bylaws. NOW THEREFORE the Municipal Council of the Town of Sylvan Lake, in the Province of Alberta, duly assembled, enacts as follows: 1. TITLE 1.1 This Bylaw shall be referred to as the "Water and Sewer Bylaw". 2. DEFINITIONS 2.1 For the purposes of this Bylaw: “Base Rate" means the rate established in Schedule “B” of this Bylaw; "Chief Administrative Officer" means that person appointed pursuant to the Chief Administrative Officer Bylaw and amendments thereto or his or her designate; "Commercial", for the purpose of billing in this bylaw, shall refer to those properties charged monthly on the utility bill and shall include properties used for the wholesale, retail and sale of goods and services, industrial, institutional, and recreational properties, multi-occupied buildings, single-serviced condominiums, lodges, mobile home parks, summer village residences and any structure which is a combination of any of the above- noted, but shall not include home-based businesses; “Council” means the Municipal Council of the Town of Sylvan Lake; “Customer" means any person who has entered into a contract with the Town for utility services or who is the owner or occupant of any premises connected to or provided with utility services under this Bylaw; “Development Authority” means the person or persons appointed pursuant to the current Development Authority Bylaw and amendments thereto. “Grease Trap” means a receptacle approved by the Chief Administrative Officer and designed to prevent oil, grease, sand or other matter from passing from the source thereof into the sewer collection system; “Low-Flow Plumbing Fixtures” means: i. Dual flush toilets having a average water usage of no greater than 5.0 litres per flush, including the contents of both the tank and bowl of the toilet; Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 1 of 19 Page 45 of 234 ii. urinals having a total water usage of no greater than 3.8 litres per flush, but does not include urinals which flush automatically after a period of elapsed time, regardless of the amount of water usage per flush; iii. showerheads having a rate of water flow no greater than 9.5 litres per minute; iv. sink faucets having a rate of no greater than 8.3 litres per minute. Amm; Feb 2011: 1566/2011 “Mobile Home Park”, for the purposes of billing in this bylaw, shall refer to those properties charged monthly on the utility bill at the residential rate as specified in Schedule “B” of this bylaw and shall mean a site designated for mobile homes under the current Land Use Bylaw and amendments thereto and containing areas designated for leasehold tenure, which have not been subdivided to create individual titles for each mobile home. “Multi-occupied building”, for the purposes of billing in this bylaw, shall refer to those properties charged monthly on the utility bill at the residential rate as specified in Schedule “B” of this bylaw and shall mean a building which is either occupied or intended to be occupied by three (3) or more families living independently of one another in the building in separate units; “Multiple Housing Development” means two or more buildings containing dwelling units, located on a parcel of land, where all the buildings, recreation areas, vehicular areas, landscaping and all other features have been planned as an integrated development; “Occupant” means: i. An owner of a property where that owner resides or carries on a business within the property; or ii. A person who: a. Resides on the property; or b. Carries on a business on the property; either as a renter or pursuant to a license of occupation. “Owner" means the registered owner of a property and includes the purchaser thereof; “Person” shall mean any individual, business, partnership, firm, corporation, customer, owner or occupant of a residence; “Principal Building” means a structure in which the primary use of the property on which it is erected is conducted. “Property” means a parcel, lot, or combination of contiguous lots upon which development is constructed; “Regular Work Hours" means 8:00 a.m. to 4:30 p.m., Monday through Friday, but shall not include statutory holidays; “Renter” means someone who has the right to temporarily reside on another's property in exchange for rent under a lease or similar arrangements; Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 2 of 19 Page 46 of 234 “Residential”, for the purpose of billing in this bylaw, shall refer to those properties charged bi-monthly on the utility bill and shall include properties used primarily as living accommodations including single-family dwellings, duplexes, and individually-serviced condominiums; “Town" depending on its context, means either: i. the Municipal Corporation of the Town of Sylvan Lake, its administration and staff, agents or representative; or ii. the territory contained within the corporate boundaries of the Town of Sylvan Lake. “Sanitary Sewer” shall mean any works assembled for the collection and transmission of sewage; “Service Connection” means a pipe or conduit installed between the utility main and the property line of the property to which such utility is supplied; “Sewage” means a solution or combination of water carrying human or animal bodily wastes or other water contaminants including but not limited to feces, urine, the necessary toilet paper, and slops discharged or released from any property; “Sewer” shall mean any works assembled for the collection and transmission of storm water or sewage, or any combination thereof, discharged from any property; “Sewer Main” means a sewer pipe in a public roadway, utility right of way or easement granted to the Town, which forms part of the sewer system and receives sewage from the individual service connections; “Sewer Service” shall mean any works assembled to carry sewage from the principal building to the sewer main. “Single-Serviced Condominiums”, for the purposes of billing in this bylaw, shall refer to those properties charged monthly on the utility bill at the residential rate as specified in Schedule “B” of this bylaw and shall mean a condominium that has one water meter. “Storm Sewer” shall mean any works assembled for the collection and transmission of storm water; “Storm Water Discharge System” shall mean a system, including a sump, sump pump and related piping used to convey water collected by drainage in weeping tile, eaves trough, roof spouts, or foundation drain away from the principal building; “Summer Village”, for the purposes of billing in this bylaw, shall refer to those properties charged monthly on the utility bill at the residential rate as specified in Schedule “B” of this bylaw and shall mean the Summer Village of Norglenwold or Jarvis Bay. “Utility” and “Utility Service” shall mean and include as the context may require: i. the supply of water; or ii. the collection of sewage and sewage treatment. Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 3 of 19 Page 47 of 234 “Water Main" means a water pipe in a public roadway, utility right of way or easement granted to the Town, which forms part of the Water System and delivers water to the individual Service Connections; “Water Meter” means any device approved by the Chief Administrative Officer which is designed to measure the quantity of water used by a customer, and which may or may not incorporate a remote reading device; “Water Service” means any works assembled to carry water from the water main to the principal building. “Water System” means any works assembled for the production, treatment and transmission of water to customers in the Town. 3. DELEGATION OF AUTHORITY 3.1 The Council hereby delegates to the Chief Administrative Officer authority to do all things necessary in order to fulfill the responsibilities and duties under the Municipal Government Act and this Bylaw. 3.2 The Chief Administrative Officer shall have charge of the responsibility for the operation of the water and sewer system in accordance with: i. Provincial and Federal Statutes and Regulations; and ii. This Bylaw and related regulations and policies; and iii. The direction of Council. 3.3 The Chief Administrative Officer may delegate the performance of certain duties to assigned staff agents, or contractors in so far as such delegation is not inconsistent with Provincial or Federal Legislation or this Bylaw, related regulations or policies thereof. 4. CONSTRUCTION AND REPLACEMENT OF WATER AND SEWER WORKS 4.1 The Town may operate a water supply and distribution system for the purposes of supplying the residents and customers within the Town with potable water and fire protection. 4.2 No person except the Town may drill a water well within Town limits. 4.3 The Town may operate a sewer collection and disposal system for the purposes of collecting, treating and disposing of sewage produced by any person within the Town. 4.4 Council may by resolution enter into agreements with other Municipalities, private corporations or citizens for the supply of water or sewer services beyond the corporate limits of the Town, adopting such provisions, regulations or rates as may be deemed appropriate. 4.5 The Council may authorize the construction, replacement or upgrading of the water supply system or the sewage disposal system with funding for such projects obtained from whatever source may be appropriate. Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 4 of 19 Page 48 of 234 5. INSTALLATION OF WATER AND SEWER MAINS 5.1 The installation of all water and sewer mains and related facilities shall be in accordance with the standards and specifications set out in this Bylaw. 5.2 All properties that generate sewage shall be connected to the Town's sewer system except where exempted by the Development Authority in the development permit application process. Such exemption may be allowed for the following reasons: i. The location of the properties in relation to an existing sewer main is such that the extension of the main is precluded because of excessive cost or engineering difficulty; or ii. The sewer main adjacent to the property is of insufficient size of capacity to handle the proposed effluent and enlarging of the main is deemed excessive in cost; or iii. The type of wastes to be generated by the property are not permitted by this Bylaw or Provincial Regulation to be disposed of through the Town's sewer system, and provided that an alternative sewage disposal system is approved by the Development Authority. 5.3 An alternative sewage disposal installation permitted under Section 5.2 may without limiting the generality of the foregoing, include a sewage pump out tank or septic tank and field, such installations subject in all cases to applicable Provincial Regulation. 5.4 Where an alternate sewage disposal installation has been permitted pursuant to Section 5.2 (i) and (ii) and where subsequent to that installation a sewer main is constructed or upgraded such that the disposal of sewage from the property to the Town system is now practical, the owner of the property shall discontinue the use of the alternate sewer installation and make connection to the Town sewer main within one (1) year from the date upon which the owner has received notice of the installation or upgrading of the sewer main. 6. INSTALLATION OF SERVICE LINES 6.1 Each property and each principal building, where feasible, shall be provided with water and sewer service. 6.2 Where the principal building occupies the frontage of the property and others are located to the rear of the said building then permission may be granted to supply all the buildings from one service, subject to the conditions prescribed by the Town. 6.3 Permission will not be granted to supply two (2) or more buildings fronting on the same street with a single service unless the service is divided within public property and separate shutoff is provided for each service. 6.4 No person shall install a service line without making an application for approval of such installation to the Town, and obtaining approval of such service in the form of a development or servicing agreement signed by the owner of the property on which the service line is to be installed in a form satisfactory to the Chief Administrative Officer. Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 5 of 19 Page 49 of 234 New Development 6.5 Where any new lot or group of lots is developed, the developer shall arrange at their own cost the installation of adequate water and sewer service lines. 6.6 The developers of Multiple Housing and Commercial Developments shall: i. submit private water and sewer system design plans, duly signed by a Professional Engineer, to the Town for review and approval prior to construction start. ii. furnish two (2) sets of "as built" plans to the Town within 30 (thirty) days of completion of the private water and sewer system and accompanying these "as built" plans shall be a letter indicating that the private system is fully operational. 6.7 The Town may provide technical advice for private water and sewer system designs to ensure acceptable standards in design, materials and construction. 6.8 Each development will be governed by a development permit or development agreement. Developed Areas 6.9 Where a lot is within a developed area the Town may install the service lines to the property boundary only and shall charge the owner of the property the costs incurred as contained in Schedule "A" of this Bylaw. 6.10 The Town may hire a private contractor to install service lines. 6.11 The owner shall be responsible to arrange and pay for the laying of services within the property. Right of Inspection 6.12 Where the Town does not install the service lines under Sections 6.5 or 6.10 the Town shall have the right of inspection. 6.13 The owner shall advise the Town of the time of installation and shall allow the Town reasonable opportunity to inspect the installation for conformance to Town standards and specifications. 6.14 Persons excavating for service lines and connections shall not backfill until a request for inspection has been made to the Town and the Town has done an inspection and approved the installation. 6.15 When making a request for an inspection, a 24 hour notice will be required by the Town and inspection will only be done during regular work hours. 6.16 Persons backfilling before requesting and receiving an inspection may be required by the inspector to dig out and expose the service lines so that a proper inspection can be done. Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 6 of 19 Page 50 of 234 Temporary Water Service 6.17 Persons who wish temporary water service shall make application and enter into an agreement in accordance with Section 6.4, and shall pay the Town in advance the whole cost of service construction, including the cost of removal when no longer required. 6.18 If required by the Town, a person requiring temporary water service shall provide a meter attachment meeting the requirements of the Town. Plumbing 6.19 A plumber may, after obtaining permission from the Town, operate a curb shut off valve up to and including 25 mm (1") in diameter for the purpose of: i. the testing of his own piping in the case of new installations; or ii. the replacing or renewing of a service line. 6.20 If water is required to test plumbing before a meter is installed a plumber may temporarily install a meter spacer pipe. 6.21 After completion of work under this clause, a plumber shall immediately close the valve and remove the temporary meter spacer pipe. 6.22 A plumber shall not operate any of the service control valves of 40 mm (1-1/2") or larger in size for any purpose. Special Service Lines 6.23 When a property owner wishes to provide fire protection by means of a sprinkler head, fire hydrant, outlet for hose lines, or in some other manner, application for a special service pipe shall be made in accordance with Section 6.6. 6.24 When an application under Section 6.23 is approved by the Town, a separate special service pipe to be utilized for fire protection only shall be constructed at the property owner's expense. 6.25 The Town shall own and maintain at its expense that portion of the special service pipe between the main and property line. 7. REPAIR AND MAINTENANCE OF EXISTING WATER SERVICE LINES 7.1 The Town shall be responsible for the maintenance and repair of the water service line on Town lands including the thawing of frozen lines from the main up to and including the curb stop valve. 7.2 Should the damage to the line be caused by the negligence or improper action of the occupant the costs for repairing or thawing lines will be charged to the owner. 7.3 The property owner shall be responsible for the repair of the water service line within their property. 7.4 The Town may undertake the repair of a water service line on private property. The cost of such repair will be charged to the owner as provided in Schedule "A" of this Bylaw. Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 7 of 19 Page 51 of 234 7.5 Where the exact location of a problem cannot be determined to be either on public property or on private property the Town may undertake to determine the location of the problem. 7.6 If the problem exists on public property the Town will continue to complete repairs. 7.7 If the problem exists on private property the owner shall be responsible for the costs incurred by the Town to that point and shall be responsible for the completion of the repairs. 7.8 The owner or occupant of a property shall ensure that the water service curb stop valve remains accessible and exposed. Where the owner or occupant damages or causes the curb stop valve to become inoperative, he or she shall be responsible for repair or replacement costs. 8. REPAIR AND MAINTENANCE OF EXISTING SEWER SERVICE LINES 8.1 The owner shall be responsible for clearing any blockages in the sewer service line from the principal building to the sewer main. 8.2 If the owner determines the blockage is on public property, it must be verified by video inspection before the Town will undertake to clear the line using such equipment as may be necessary. 8.3 Where a blockage is located on the private property and cannot be cleared the owner shall be responsible for arranging and paying for any work required to restore the operation of the sewer service line. 8.4 Where a blockage is located on public property the Town may undertake the repair of the service line and shall bear the cost of repairs only if the blockage was caused by physical damage to or failure of the service line due to faulty installation, substandard materials or ground settlement or movement. 8.5 If the problems with the line cannot be attributed to the specific causes identified in Section 8.4, the owner shall be responsible for repair costs. 8.6 If an owner, believes that the service is performing poorly or that it repeatedly causes problems the owner may request the Town repair or replace the line located on public property. 8.7 If the problem is found to be on both private and public property the Town will undertake repairs to the public property before the owner may undertake repairs on his or her property. 9. REPLACEMENT OF EXISTING SERVICE LINES 9.1 If the owner of a property wishes to replace a water or sewer service line it shall be at the owner's expense. 9.2 Where a service line needs replacement because it can no longer be economically repaired, the replacement must be undertaken by the owner at his own expense. Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 8 of 19 Page 52 of 234 9.3 Installation of replacement service lines shall be governed by those provisions included in this Bylaw. 10. WATER METERS 10.1 All water service connections to any building within the Town must be metered using a water meter at a cost specified in Schedule "A" of this Bylaw. 10.2 Not more than one water meter will be permitted in a building where only one water service is provided with the exception of special service connections. 10.3 Notwithstanding section 10.2, an owner may install a subsidiary water meter on his or her property for his or her own purposes. 10.4 The Town will not read or maintain a subsidiary water meter. 10.5 The Town may supply, own and maintain all water meters as required, and may install remote readout indicators where necessary or desirable. 10.6 The commercial property owner will be responsible for the installation of the water meter for his or her building. 10.7 The Town may undertake any repairs necessary to the water meter and remote readout to ensure proper operation. 10.8 Where the water meter can no longer be repaired, the Town will replace the water meter at no cost to the owner or occupant. 10.9 All owners and occupants of buildings or land shall give access to all parts thereof to the Town for the purposes of installing, maintaining or reading a water meter. 10.10 Every owner or occupant shall make allowance for the installation of water meters in accordance with the Town's specifications and shall protect the same from frost or other damage when placed upon their property. 10.11 Where the owner or occupant fails to protect the water meter and service lines from frost or other damage, such owner or occupant shall pay the cost of repairs to the Town on demand. 10.12 The Town may seal water meters installed and no person except as authorized by the Town shall break or tamper with any such seal. 10.13 The Town may undertake to read the consumption from the water meter rather than from the remote read units: i. at the point of final reading; and ii. for 10% of water meters in use each year. Contesting a Water Meter Reading 10.14 If a water meter reading is disputed by either the Town or the customer, a written notice shall be given to the other. Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 9 of 19 Page 53 of 234 10.15 Following written notice, a water meter situated on the premises of such customer may be tested or calibrated by a proper official delegated by the Town within 30 days. 10.16 If the said water meter is found to be accurate within 98.5% to 101.5% of the water passing through the same, the expense of such test or calibration shall be borne by the party giving such notice in the amount designated in Schedule "A" of this Bylaw. 10.17 If a water meter is not found to be accurate within the above limits, the same shall forthwith be repaired or replaced by another water meter and the expenses of so doing shall be borne by the Town. 10.18 If a water meter is found to be inaccurate, the accounts based upon the reading of that meter for the maximum of 12 (twelve) monthly bills preceding the date of such a test shall be corrected in proportion to the error of the meter in excess of the above limits and the customer shall pay or there shall be refunded payment or refund shall be accepted by both the Town and the customer as settlement in full to the date thereof of all claims because of the inaccuracy of such water meter. 11. LOW-FLOW PLUMBING FIXTURES 11.1 Every person responsible for: i. new residential construction, regardless of the number of dwelling units contained in a structure; ii. new industrial, commercial and institutional construction; and iii. any renovation project regarding a residential, industrial, commercial or institutional structure that requires a plumbing permit; must ensure that all plumbing fixtures installed in that construction or renovation are Low-Flow Plumbing Fixtures, as they are defined in this Bylaw. 11.2 No occupancy permit shall be issued until the use of Low-Flow Plumbing Fixtures has been demonstrated, through physical inspection or otherwise, to the satisfaction of the Town. 11.3 Notwithstanding the obligations and prohibitions in Part 11, the Chief Administrative Officer may, in writing, allow the installation of plumbing fixtures other than Low-Flow Plumbing Fixtures. 12. GENERAL PROVISIONS GOVERNING USE OF WATER 12.1 In case of making repairs or in construction of new works or in connecting or repairing service pipes, the Town shall have the right to shut off the water from any customer without notice and keep it off as long as may be necessary. 12.2 The Town shall endeavor to provide notice to customers of interruption of water service and shall seek to minimize the inconvenience to customers as may be possible and reasonable. 12.3 The Town may have the water shut off to the property of any owner or customer breaching any of the provisions of this Bylaw, and in cases where the water has Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 10 of 19 Page 54 of 234 been shut off for leakage, blockages or defects in pipes or connections, may refuse to restore water services until the defects have been repaired. 12.4 The Town does not guarantee the pressure or the continuous supply of water and the Town reserves the right at any and all times without notice to change operating water pressures and to shut off water. 12.5 The Town, its officers, employees or agents shall not be liable for any damages of any kind due to changes in water pressure, the shutting off of water, or by reason of the water containing sediments, deposits or other foreign matter. 12.6 Except where authorized by the Town no person shall open, close or interfere with any hydrant or valve connected to the Town water system. 12.7 No customer, or owner, and occupant of any building or property which is supplied with water by the Town shall sell or otherwise dispose of water therefrom, give away or permit the same to be taken or carried away from the property unless specifically authorized by the Town. Mandatory Water Conservation 12.8 Mandatory Water Conservation is in effect annually from May 1st until September 30th, during which time: i. Watering of lawns, gardens, driveways, streets, yards or grounds between the hours of 12:00 p.m. and 7:00 p.m. is prohibited; ii. Customers whose building address is an odd number may water their lawns, gardens, driveways, streets, yards, or grounds on odd numbered days; iii. Customers whose building address is an even number may water their lawns, gardens, driveways, streets, yards or grounds on even numbered days. iv. Customers with new sod or seeded lawns may water their lawns daily for a period not to exceed six weeks provided that they do not do so between the hours of 12:00 pm and 7:00 pm. Any person found to be in contravention of this section is guilty of an offence and is liable for a fine as specified in Schedule “C” of this Bylaw. Emergency in the Water Supply 12.9 When an emergency in the water supply occurs, the Chief Administrative Officer may restrict the use of water from the Town supply system provided that notice of the times during which the use of water for the purposes specified herein as prohibited shall be given to the public in an announcement in the local newspaper, radio, public address system or other means as is deemed appropriate. 12.10 When said restrictions are in effect: i. no persons shall water any lawns, gardens, driveways, streets, yards, or grounds; or Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 11 of 19 Page 55 of 234 ii. use a hose or similar device to wash the exteriors of buildings or vehicles except at commercial car washes, during such times and on such days that may be fixed by the Chief Administrative Officer. 12.11 The foregoing restrictions do not apply to a person using an ordinary sprinkling can or pail, or hand held hose, where said water is used only for watering of plants or shrubs. 12.12 The Chief Administrative Officer, in fixing restrictions on the use of water for the purpose set out in this section may vary the hours and days of use of differing portions of the Town or may attach other conditions as they deem necessary. 13. GENERAL PROVISIONS GOVERNING THE USE OF SEWER SERVICE 13.1 No person shall discharge into any Town sewer, trap, basin, grating, manhole, or other appurtenance any matter of any kind with the exception of sewage properly discharged through the Town sanitary sewer. 13.2 No person shall discharge into any sewer any liquid or liquids that would prejudicially affect the sewer system, including, but not limited to condensing water, heated water, or other liquids of a temperature higher than eighty degrees (80) Celsius. 13.3 No person shall make or cause to be made any connection with any Town sewer, or house drain, or appurtenance thereof for the purpose of conveying, or which may convey, into the Town sewer any inflammable or explosive material. 13.4 No person shall make or cause to be made any connection with any Town sanitary sewer, house drain, or yard drain or appurtenance thereof for the purpose of conveying or which may convey into same any storm or surface water collected by drainage in weeping tile, eaves trough or roof spouts. 13.5 No person shall discharge the contents of any privy vault, manure pit or cesspool, directly or indirectly, into any Town sewer, or house drain. 13.6 No person shall turn, lift, remove, raise, or tamper with the cover of any manhole, ventilator or other appurtenance of any Town sewer, except where authorized by the Town. 13.7 No person shall cut, break, pierce or tap any Town sewer or appurtenance thereof, or introduce any pipe, tube, trough or conduit into any Town sewer. 13.8 No person shall interfere with the free discharge of any Town sewer or part thereof, or do anything that may impede or obstruct the flow and clog up any Town sewer or appurtenance thereof. 13.9 The Town may upon reasonable notice and at reasonable times enter buildings or other places which have been connected with Town sewers, and facilities to ascertain whether or not any improper material or liquid is being discharged in sewers, and the Town shall have the power to use any test or other means necessary to determine compliance with this Bylaw and to stop or prevent the discharge of any substances that are liable to injure the sewer or obstruct the flow of sewage. Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 12 of 19 Page 56 of 234 13.10 No waste or discharge resulting from any trade, industrial or manufacturing process, shall be directly discharged into any Town sewer without such previous treatment as shall be prescribed by the Town for each case. 13.11 The necessary treatment works so prescribed by the Town shall be completely installed by the customer at his or her expense, prior to the construction of the sewer connection and thereafter shall be continuously maintained and operated by the customer. 13.12 Grease traps of sufficient size and approved design shall be placed on the waste pipes from all hotels, restaurants, laundries, and such other places as the Town may direct. The owner or occupant will be responsible for the maintenance of the grease traps. 13.13 Sumps of sufficient size and approved design shall be placed on the waste pipes from all car washes and any other buildings that may cause excess dirt and debris to pass in the sewer service. 13.14 The owner of any dwelling shall install a Storm Water Discharge System such as to allow discharge to the storm sewer with relief discharge to the surface. The Storm Water Discharge System shall be installed by the owner in such a manner as to comply with all Town Bylaws and policies and other applicable regulatory authorities and without causing excessive pooling or icing on public or private property. The owner shall be solely responsible for ensuring the Storm Water Discharge System is properly designed, installed and operated. 14. RATES, BILLING AND COLLECTION 14.1 The commercial water and sewer service charge will be charged monthly on the utility bill in accordance with the rates established in Schedule “B” of this Bylaw and is due and payable on the date indicated on the utility bill as the ‘billing date’. 14.2 The residential water and sewer service charge will be charged bi-monthly on the utility bill in accordance with the rates established in Schedule “B” of this Bylaw and is due and payable on the date indicated on the utility bill as the ‘billing date’. 14.3 Where the Town supplies water through a single meter or a connection to the sewer system to a Summer Village, multi-occupied building, condominium or a mobile home park, the owner or owners association, as the case may be, shall pay to the Town a charge comprised of the sum of the base rate per billing period as set out in Schedule “B” of this Bylaw, multiplied by the number of suites, apartment units, dwellings, units or stalls as the case may be. 14.4 Commercial properties will be charged at the commercial rate as specified in Schedule “B” of this Bylaw with the exception of Summer Villages, Mobile Home Parks, Multi-Occupied Buildings, and Single-Serviced Condominiums, which will be charged monthly at the residential rate. 14.5 Payments of utility accounts are to be made at the Town Office or at such other place as may be designated from time to time by Council. 14.6 Non-receipt of a utility bill will not exempt the owner or occupant from payment for the service received. Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 13 of 19 Page 57 of 234 14.7 If any water or sewer utility bill remains unpaid after the due date specified on the utility bill there shall be added thereto a penalty in the amount of 2.5% interest compounded monthly on the charges of the bill. 14.8 If payment is not received forty-five (45) days after the due date specified on the utility bill, the water service shall be turned off and shall not be turned on until such time as the utility account, including arrears, a reconnection fee as specified in Schedule "A" of this Bylaw are paid in full. Payment must be by cash, credit or certified cheque only. 14.9 Where the owner of a property is the recipient of the utility service and where a utility account and other charges under this Bylaw remain unpaid, the Chief Administrative Officer may direct the outstanding account to be transferred to the tax roll account of the property. The Town shall provide written notice to the owner of such transfer. 14.10 Where an outstanding account cannot be collected as a result of shutting off the water, the Chief Administrative Officer may instruct such collection action as deemed appropriate including referral to a collection agency. Termination of Services 14.11 Any owner or occupant paying rates or fees for water and/or sewer service shall be and remain liable for and pay all rates or fees until they have given notice in writing to the Town Office of their intended date of vacating the property and request a final meter reading. They shall not be liable for the rate or charges levied after final reading, provided they have vacated the property. 14.12 Services may be terminated at the request of a customer on payment of the fee set out in Schedule "A" of this Bylaw. 14.13 In the case of termination of services or the non-use of services, each customer shall continue to pay the base rate specified in Schedule "B" of this Bylaw. 14.14 Where the calculation of a utility billing is based on the consumption of water, the quantity used shall be determined from the present and previous meter readings as recorded by the Town, or if an actual reading is not available, by an estimated consumption based on the consumption history of the service or customer of similar characteristic. 14.15 No reduction in rate or charges shall be made for any interruption in water or sewer services during a billing period. 14.16 Where service to a customer is to be discontinued, a final billing will be calculated on a prorated basis from the date of the last billing to the date of discontinuance. Obtaining Water and Sewer Service 14.17 Where the owner or occupant wishes to obtain water and sewer services, he or she shall make application to the Town Office. The Town may initiate a start-up meter reading. 14.18 Where services are being provided and no application has been made, the owner is deemed to be the customer and utility billings shall be addressed to, and be payable by him or her. Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 14 of 19 Page 58 of 234 14.19 The utility account shall be set up: i. in the name of the customer; or ii. in the case of commercial properties, in the name of the business; or iii. notwithstanding Section 14.18, in the name of the general contractor in the case of a new building under construction. Utility Services to Renters 14.20 As of September 01, 2005, the fees for Utility Services being provided to renters and charged out on the Town of Sylvan Lake Utility Bill shall be the responsibility of the registered owner of the property. The utility billing account will be transferred to the registered owner of the property under one of the following conditions: i. the property has been identified as rental property by administration records; or ii. a renter is in arrears and there has been a disconnection of water supply or a disconnection notice served; or iii. a renter is in arrears in a multi-occupied building where there is no separate shut off valves; or iv. the existing renter vacates the property. 15. PENALTIES 15.1 Any person who contravenes any provision of this Bylaw is guilty of an offence and on conviction, is liable for a fine as specified in Schedule “C” of this Bylaw. 15.2 The Town may discontinue the supply of all utility services for any of the following reasons: i. non-payment of any utility accounts; or ii. inability of the Town to obtain access to a residential premises to read any meter for a period of six (6) months, or to a commercial premises to read any meter for a period of three (3) months; or iii. failure by, or refusal of, a customer to comply with any provision of this Bylaw; or iv. failure by, or refusal of a customer to comply with any provisions of any Provincial Acts, the Building Code, or any regulations thereunder; or v. in any other case provided for in this Bylaw. 16. SEVERABILITY AND REPEAL 16.1 Bylaw Nos. 1089/96, 1115/97 and 1179/99 are hereby rescinded. Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 15 of 19 Page 59 of 234 Page 60 of 234 Bylaw 1552/2010 SCHEDULE "A" A. Water Meters Installation fee shall be cost + 15% B. Water Line Connection Permit Rates 25 mm (1”) from main to property $1,800.00 38 mm (1 ½”) from main to property $2,000.00 50 mm (2”) from main to property $2,400.00 From November 15 to April 15 a surcharge of $1,000 will be charged per trench required. C. Sewer Line Connection Permit Rates 100 mm (4”) from main to property $1,000.00 150 mm (6”) from main to property $1,100.00 D. Pavement Restoration To cut and patch $1,000.00 Sidewalk or curb cuts $500.00 E. Miscellaneous Rates 1. Request for service and Town employee is unable to enter the property $25.00 (per call) 2. Turn water off and/or on for construction -Up to and including 38 mm (1 ½”) water service $20.00 -Over 38 mm (1 ½”) water service $40.00 3. Water turn off and/or on for repairs -during regular work hours $20.00 -during after hours At Cost 4. Water Service Termination At Cost 5. Repairs to water Meters -Smaller than 25 mm (1” ) At Cost -25 mm (1”) or larger At Cost 6. Thawing water service At Cost 7. Repair to damaged curb stop extension box At Cost 8. Clearing plugged sewer At Cost 9. Water turn off/on requested -during regular work hours $20.00 -after regular work hours At Cost 10. Administration fee: (initiating account) $15.00 Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 17 of 19 Page 61 of 234 BYLAW #1552/2010 SCHEDULE "B" COMMERCIAL RATES A. Each customer shall pay for water services supplied in the amount determined as follows: Base Rate: $16.96 per month per unit Consumption Rate: $0.82 per cubic meter Billing amount = Base Rate x number of units + Consumption Rate B. Each customer shall pay for sewer services supplied in the amount determined as follows: Base Rate: $20.80 per unit Collection Rate: 80% of water consumption rate at $0.66 per cubic meter Billing amount = Base Rate x number of units + Collection Rate C. For the purpose of calculating the sewer service charge payable by a customer, the volume of sewage contributed by the customer to the sewer system shall be deemed to be equal to 80% of the water delivered to the customer's premises, whether the water was received from the Town or from sources other than the Town. RESIDENTIAL RATES A. Each customer shall pay for water service as follows: Base Rate: $15.91 per month per unit Unit Rate: $0.72 per cubic meter consumed up to 25 cubic meters $1.01 per cubic meter for 25 meters of consumption or over per month Billing amount = Base Rate + Unit Rate B. Each customer shall pay for sewage services as follows: Base Rate: $13.33 per month per unit Unit Rate: 80% of water consumption at $0.59 per cubic meter Billing amount = Base Rate x number of units + Unit Rate C. For the purpose of calculating the sewer service charge is based on 80% of the water consumption. For those properties not connected to Town water services the rate shall be deemed to be 20 cubic meters per dwelling. D. The above monthly base rates will apply to all residences on properties in Town that have water and/or sewer services available in the land abutting the property. Amm Sch B Jan 2013: 1608/2012 Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 18 of 19 Page 62 of 234 BYLAW 1552/2010 SCHEDULE “C” Penalties Section Particulars Penalty $50.00 for the first offence; 12.8 Mandatory Water Conservation $100.00 for the second offence; and $200.00 for the third and subsequent offences . Not less than $200.00 and not more than Contravention of any provision of Bylaw $10,000.00 for the first offence; and 15.1 1552/2010 with the exception of section 12.8. Not less than $500.00 and not more than $10,000.00 for the second and subsequent offences. Water and Sewer Bylaw Last Consolidation: Jan 2013 Page 19 of 19 Page 63 of 234 WHEREAS the 2013 fire prevention theme for this period is “PREVENT KITCHEN FIRES”; and AND WHEREAS fire losses in Canada, despite marked improvement, remain unacceptably high in comparison with those of other industrialized nations thereby necessitating improved fire prevention measures; AND WHEREAS the needless loss of lives and property as a result of fire could be significantly reduced or eliminated by individual and community fire prevention programs; AND WHEREAS most fires are both predictable and preventable if individuals are knowledgeable about fire prevention, safety, preparation plans to be enacted in the event of fire; AND WHEREAS the members of the Fire Service and other public agencies can ensure a successful fight against those conditions that cause fire; AND WHEREAS each citizen must earnestly desire to provide a fire-safe place in which to live and work by eliminating those fire hazards that cause the loss of life, property, employment and the resources by which we exist; AND WHEREAS he local efforts of the Fire Service are supported by the activities of organizations such as Fire Prevention Canada, the Council of Canadian Fire Marshals and Fire Commissioners, the Canadian Association of Fire Chiefs, the Provincial Fire Chiefs Associations, and various associations of firefighters, fire instructors, and fire prevention officers. THEREFORE BE IT RESOLVED THAT, Council for the Town of Sylvan Lake does hereby proclaim the week of October 6-12, 2013 as Fire Prevention Week, and calls upon the citizens of Sylvan Lake to participate in fire prevention activities at home, work and school. We also call upon all public information agencies to actively participate in a coordinated effort to provide effective fire prevention programs, which will instill in the minds of each citizen, those fire safety practices which will reduce the loss of life and property damage caused by fire. Page 64 of 234 REPORT TO COUNCIL MEETING OF September 23. 2013 FROM: Vicki Kurz, Economic Development Officer DATE: September 18,2013 Subject: Gorporate Tourism Strategy - draft report Purpose To present the Corporate Tourism Strategy draft report to Councilfor information and feedback. Background The Corporate Tourism Strategy is one of three major deliverables in the Economic Development Officer's portfolio as per Sylvan Lake's Economic Development Strategic Plan. The Plan is the first of its kind for the community and the municipality. lt will be utilized to guide tourism development until 2018. A steering committee was established to oversee the process and assist in engaging the business community and residents. Three highly publicized workshops were held between May to July thereby enabling the public to participate in the creation of the Community Tourism Strategy and the process at any time. The Community Tourism Strategy was then shared with the Town's Senior Management Team members for feedback followed by a half-day strategic planning session facilitated by our consultants. This session was held in August to address and refine the Town's identified responsibilities, action plans and timelines. The result is the document before you, the five year Corporate Tourism Strategy draft report. Discussion Lead roles have been identified in the Community Strategic Plan including the Sylvan Lake District Chamber of Commerce, the creation of a Destination ManagemenUMarketing Organization (DMO) and other supporting organizations to spearhead specific activities on behalf of the community. An Open House was held on Thursday, September 5th as a means to garner final feedback prior to presentation to Council. Work stations were set up identifying the four Strategy Priorities of the draft plan outlining Key Results and Actions required to achieve each of these goals. Eighteen new residents and the media attended the Open House. Feedback forms were filled out at the Open House and many additional comments were received by email. ln preparation for the 2014 budgeting process the Economic Development Officer will require some initial direction and overall feedback from Council to ensure adequate preparation and funding is in place to execute the final plan. Once the municipal election has taken place and the new Council's strategic planning session is completed the Economic Development Officer will seek feedback and commitment resulting in a final document. Options 1. Council may accept the Corporate Tourism Strategy draft report document as attached 2. Council may provide direction on next steps to be undertaken. Page 65 of 234 Report to Council Page 2 of 2 Corporate Tourism Strategy - draft report Date: September 23, 2013 3. Council may choose to provide comments on the Corporate Tourism Strategy draft report as attached. Resource lmpacts This Community and Corporate Tourism Strategies were funded as a project with a $60,000 budget. A substantial amount of human resource commitment was required to complete this phase of strategy. Ample resources will be required to deliver the Corporate Tourism Strategy as identified. Gommu n ication Strategy The draft report document has been posted to the Town of Sylvan Lake's website under Business>Economic Development>Tourism Development for the public to view until the end of November. A final steering committee meeting will be held on September 24,2013. ln addition the document will be distributed to the Chamber of Commerce to share with its membership. The EDO has created a database of interested tourism stakeholders and the link to the document has been shared with a request for feedback. Recommendation Staff recommends that Council accepts the Corporate Tourism Strategy 2013 - 2018 draft report as presented for information and comment. Proposed Resolution Administration respectfully proposes the following motions: THAT Council accepts as information the Sylvan Lake Corporate Tourism Strategy 2013 - 2018 draft report document as presented. Report Report pp by Vicki Kurz,E Betty Osmond, Chief Administrative Officer Attachments 1. Corporate Tourism Strategy 2013 - 2018 - draft report 2. Open House Work Station Boards 3. Community Tourism Strategy - Open House lnput Page 66 of 234 TOWN OF SYLVAN LAKE TOURISM STRATEGY: 2013 - 2018 Prepared by: Citizen and Business Leaders of Sylvan working with the Sylvan Lake Tourism Steering Committee And enhanced by the Town of Sylvan Lake Management Team With support from: Western Management Consultants and Millier Dickinson Blais Ltd. September, 2013 W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 67 of 234 Executive Summary A community of participants came together in Sylvan Lake in the spring of 2013. Over a period of four months they worked together to address tourism issues and opportunities for Sylvan Lake and they provided key input into the Town of Sylvan Lake Tourism Strategy. This Strategy was refined by the senior management team of the Town of Sylvan Lake, resulting in a Corporate Tourism Strategy to guide Council and the administration going forward. The environmental scan and situation assessment found that Sylvan Lake is well-positioned to capitalize on its great location and assets as a tourism destination and community. Participants identified a number of key issues and opportunities that must be address for a successful strategy. Priority Issues and Opportunities for Tourism in Sylvan Lake Key Issues Key Opportunities Lack of coordinated marketing, a Improve and focus marketing coordinated business community, through planning and refinement and leveraged marketing funding. of approaches to specific target market segments. Perception that the downtown is Improve the downtown core, with relatively empty, with high a lighthouse and bandstand, vacancies. downtown plaza, and the downtown market. Lack of camping, RV and Address municipal RV/camping recreational space. issues. Lack of public understanding, Ensure the multiplex is improved acceptance and support for tourism. and marketed to handle meetings. Waterfront access and vehicle access Build a public boat launch, water is limited. access and park area. A more business friendly Ensure that tourism is included in environment, with more supportive the Municipal Development Plan. policies is needed. Communications can be improved, Expand existing and develop new working relations enhanced, and events focused on attracting especially on either side of 47th. tourism visitors. Lack of diversity of attractions and Provide additional parking where activities. and as needed. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 68 of 234 iii. The vision statement for Sylvan Lake developed by the group is: “Sylvan Lake is the premier year round, lakeside community in Alberta, where proud residents welcome guests with great hospitality.” The group also addressed a detailed vision for Sylvan Lake. However, they recognized that Sylvan Lake in the future is a growing and prosperous community with a residential, commercial and industrial mix that is self-sustaining. Tourism, while an important part of the mix, is not the only driver of the Sylvan Lake economy. The Vision for tourism in Sylvan Lake is not one of simply a beach attraction. Rather it is a themed “downtown district” within the broader, prosperous and growing community of Sylvan Lake. The downtown district and the community as a whole are frequented by residents, regional populations and tourism visitors alike. Four Strategic Priorities were developed to address the priority Issues and Opportunities: Strategic Priority 1: Organization and Communications: Focused organizations, supportive policy, and collective action positions Sylvan Lake as a leading community. Strategic Priority 2: Tourism Product and Experience Development: Enhancements to existing tourism products/experiences and creation of new tourism experiences expands the tourism season and visitor markets for Sylvan Lake. Strategic Priority 3: Tourism Marketing: Focused, collective and leveraged tourism marketing puts Sylvan Lake on the “must see” list. Strategic Priority 4: Accessibility and Circulation: Visitors experience easy access to Sylvan Lake, and information and circulation through the community is clear and efficient. W e s t e r n M a n a g e m e n t Page C o 69 n of s 234 u l t a n t s iv. Key Results document the outcomes we will achieve under each strategic priority. Strategic Priority 1: Organization and Communications Focused organizations, supportive policy, and collective action positions Sylvan Lake as a leading community. Key Results KR 1.1: Economic impact and value of tourism in Sylvan Lake is assessed and communicated to residents, council, and other key audiences by March 2014. KR 1.2: A dedicated tourism organization leads tourism development and marketing in Sylvan Lake by December 2014. KR 1.3: Sylvan Lake planning bylaws and policies foster tourism business development by August 2015 and thereafter. KR 1.4: A cohesive and collaborative business and government community in Sylvan Lake creates and promotes a “pro-business” strategy and communication by December, 2015 and thereafter. Strategic Priority 2: Tourism Product and Experience Development Enhancements to existing tourism products/experiences and creation of new tourism experiences expands the tourism season and visitor markets for Sylvan Lake. Key Results KR 2.1: The downtown district themed, walkable area is planned, implemented, and substantially completed, with successful tourism services, by 2018. KR 2.2: Three new, unique/niche businesses are attracted to the downtown district by 2016. KR 2.3: Overnight accommodation supply is increased by 20% by 2015 and a further 20% by 2018. KR 2.4: Two current major events grow to encompass new target groups by 2016. W e s t e r n M a n a g e m e n t Page C o 70 n of s 234 u l t a n t s v. KR 2.5: One new major tourist attractor is developed in Sylvan Lake by 2018. KR 2.6: Three new major events are attracted, across more than one season, by 2018. Strategic Priority 3: Tourism Marketing Focused, collective and leveraged tourism marketing puts Sylvan Lake on the “must see” list. Key Results KR 3.1: A Strategic Marketing Plan prioritizes target markets and sets detailed marketing strategies and activities by December, 2014 with execution therafter. KR 3.2: Local businesses access a marketing toolkit to support their efforts by 2016 and thereafter. KR 3.3: Regional marketing and cross promotion increases awareness and visitation to Sylvan Lake by 2015 and thereafter. KR 3.4: Former lake visitors revisit Sylvan Lake and spend at local businesses by 2015 and thereafter. KR 3.5: Local residents’ visitation and shopping in the downtown district increases by 25% by September 2013 and 50% by December 2014. KR 3.6: Business revenues from repeat customers increase by 10% by 2015. Strategic Priority 4: Accessibility and Circulation Visitors experience easy access to Sylvan Lake, and information and circulation through the community is clear and efficient. Key Results KR 4.1: Proven signage efficiently guides visitors to identified destinations within Sylvan Lake by 2014 and is improved upon regularly thereafter. KR 4.2: Awareness, information and direction provided by a program to improve public access to Sylvan Lake attractions and activities is established by 2014 and thereafter. W e s t e r n M a n a g e m e n t Page C o 71 n of s 234 u l t a n t s vi. KR 4.3: Innovative improvements to parking options relieve issues and pressure by 2015 and thereafter. KR 4.4: Access to Sylvan Lake by boat encourages visitors and spending in the downtown district by 2016. A detailed set of Tactics and Actions were prepared for each Key Result. The Town of Sylvan Lake senior management team conducted further work on these strategies, and the Tactics and Actions section of this plan has been revised accordingly. W e s t e r n M a n a g e m e n t Page C o 72 n of s 234 u l t a n t s Private and Confidential J. Kent Stewart Consulting Inc. 10609-124 Street Edmonton, Alberta T5N 1S5 Phone: 780.401.2815 th Fax: 780.429.0256 September 19 , 2013 Email: [email protected] w w w . w m c . c a Ms. Vicki Kurz Economic Development Officer Town of Sylvan Lake Delivering results since 1975 5012 - 48th Avenue Sylvan Lake, Alberta T4S 1G6 RE: Sylvan Lake Corporate Tourism Strategy: 2013 - 2018 Dear Ms. Kurz: Please find attached the Town of Sylvan Lake Tourism Strategy as prepared by Western Management Consultants and Millier Dickinson Blais working with the many participants and Steering Committee Members who provided input and guidance. This Strategy also reflects the work of the Corporation to address Strategies in a more specific manner. We thank all participants sincerely, as we thank you for your endless energy and enthusiasm for this important Strategy. Sincerely, Western Management Consultants J. Kent Stewart, MCIP, CMC Director J. Kent Stewart Consulting Inc. J. Kent Stewart Consulting Inc. is an independent management consulting firm practicing professional management consulting with the Western Management Consultants group. Edmonton • Calgary • Vancouver • Toronto Page 73 of 234 1. TABLE OF CONTENTS Title Page No. 1.0 INTRODUCTION ...... 1 1.1 Background ...... 1 1.2 Purpose ...... 1 1.3 The Objectives ...... 1 1.4 The WMC Strategic Planning Model ...... 2 1.5 The Sylvan Lake Process ...... 4 2.0 SITUATION ASSESSMENT ...... 8 2.1 Environmental Scan ...... 8 2.1.1 Demographic Indicators ...... 9 2.1.2 Economic Indicators ...... 13 2.1.3 Business Indicators ...... 14 2.1.4 Economic Benefits of Tourism ...... 16 2.1.5 Tourism Statistics and Studies ...... 19 2.2 Strengths and Weaknesses ...... 22 2.3 Opportunities and Challenges ...... 25 2.4 Key Issues, Key Opportunities ...... 27 3.0 VISION, STRATEGIC PRIORITIES, KEY RESULTS ...... 28 3.1 Introduction ...... 28 3.2 Vision Statement ...... 28 3.3 Detailed Tourism Vision for Sylvan Lake ...... 28 3.4 Strategic Priorities ...... 30 3.5 Key Results...... 31 3.6 Strategies ...... 34 3.6.1 Definition of Terms ...... 34 3.6.2 Core Infrastructure Costs ...... 36 APPENDIX I: Definitions and Perspective: Attractors, Attractions and Events W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 74 of 234 1. 1.0 INTRODUCTION 1.1 Background The Town of Sylvan Lake is supporting a community leadership group to prepare an outline for Sylvan Lake’s first comprehensive Tourism Strategy. This strategy has also been addressed by the Town of Sylvan Lake, and the Strategies section reflects the Corporate Tourism Strategy which will guide Council and Administration in their future efforts. The Tourism and Corporate Strategies identify key strategic outcomes for the community, and specific areas of leadership, investment (profession, time, money) and collaboration required of the Town administration and Council to accomplish the ends identified. There are three aspects of the project: Community Engagement – ensuring the community has input to the Strategy and opportunity to articulate its level of support for tourism and for the tourism strategy; Facilitated Strategic Plan – identification of Priorities, Key Results, and Strategies; and Corporate Tourism Strategy – focused on what the Town administration and Council should do to realize the outcomes. 1.2 Purpose The purpose of the consulting engagement is to prepare a Sylvan Lake Tourism Strategy and a Corporate Tourism Strategy for the Town of Sylvan Lake. 1.3 The Objectives The objectives can be summarized as follows: Understand and assess the economic base, trends, values, climate and key issues for the future success of Sylvan Lake; Consult with the Town, key stakeholders and the public to understand current and anticipated needs, key issues and preferred direction; W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 75 of 234 2. Communicate with the public the perceived and actual value of tourism; Develop objectives, strategic priorities, key results, strategies, roles and responsibilities and expected outcomes, with particular focus on the role of the Town in moving the strategy forward; Prepare an implementation plan with timing, outcomes, roles and responsibilities, key audiences and key messages; and Work with Town and community resources to identify actions, collaboration areas, roles, responsibilities, key audiences and outcomes for those areas in which the Town will have the leadership role. 1.4 The WMC Strategic Planning Model The Town of Sylvan Lake has used the WMC Hourglass Model to guide the process and the tourism strategy development. The graphic presented as Exhibit 1 summarizes the generic logic of the strategic planning approach. This model offers a systematic and structured approach to Strategic Planning that has been applied successfully in tourism strategic plans in a number of Canadian communities. The top line of the hourglass involves the development or affirmation of the Sylvan Lake’s values, operating principles and vision. Values define the organization’s core beliefs and convictions; operating principles provide the parameters for how the organization conducts its business; and the vision describes the preferred future for the organization. The mission/mandate defines the core business; i.e., what do we do and who do we serve? We understand that these elements of the plan have been established through broad community processes in past plans, and we need only test, validate and perhaps make minor adjustments to them with the Steering Committee. The environmental scanning process includes significant research and analysis of the internal strengths and weaknesses and major trends and developments likely to impact the regional and provincial operating environments. The environmental scan culminates in a SWOC (strengths, weaknesses, opportunities, challenges) assessment that helps inform the setting of a small number of strategic priorities (goals) that are critical to achieve the vision or preferred future. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 76 of 234 3. Once agreement is reached on strategic priorities, each priority is assessed to determine where we are currently relative to the Strategic Planning Process priority area and where we would like to be three to five years from now. Values/Principles/Vision The difference between For what do we stand? the current and desired Mission/Mandate state are defined as key Why do we exist? results that are measurable in terms of Environment (Scan, SWOT) Internal & external strengths, weaknesses, time quantity, quality opportunities, threats. and/or money. The key Strategic Priorities (Goals) results define “what” we What are the four to six areas that need attention? want to achieve for each priority area; and Key Results (Objectives) What do we want to achieve? strategies define “how” we propose to deploy our Strategies energy and resources to How do we go about it? achieve the desired Action and Implementation Plans outcomes. Once key Doing it. results and broad Regular Reviews strategies are established, Is it getting done? more detailed tactical action plans are developed to support Exhibit 1: Strategic Planning Process implementation of the strategies, including identifying required resources. The final section on the hourglass addresses the need to review and update the strategic plan on an annual basis to ensure its continued relevance. The annual review process involves conducting a status review to assess progress to date on plan initiatives; identifying emerging issues and challenges that could impact the strategic plan; making required changes to the plan; and preparing the budget to support plan implementation. The Governors of the organization (i.e., Sylvan Lake Council) usually focuses on setting the vision, values, principles, mission, strategic priorities and results to be achieved, with broad input from the community. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 77 of 234 4. Management’s role usually focuses on supporting the work of the Board of Governors in setting the strategic directions for the organization; and developing and implementing strategies and action plans to support achievement of the desired key results. The development of the tactical action plans and implementation plans often includes engaging the next level of management, which helps to ensure understanding and ownership of the proposed strategic directions. Funding mechanisms, roles, responsibilities, timing, and performance measurement approaches are also incorporated into this section. For municipalities the Strategic Planning Team comprising members of Council, the senior management team and other selected representatives to develop the key elements of the plan. In this case of Sylvan Lake, the Steering Committee will provide an even broader level of input. Input from other stakeholders is captured during the environmental scanning process and becomes part of the database that the Steering Committee uses to inform their planning sessions. 1.5 The Sylvan Lake Process The environmental scan process was composed of two primary components: literature review and data analysis as well as interviews with key business stakeholders. The purpose of the literature review and data analysis was to understand broad influences to tourism development including population growth and migration patterns, demographic information, economic conditions and community issues such as sustainability, affordable housing, seasonal residents, labour force issues, hospitality and quality of service. The stakeholder interviews provided the consulting team with a clearer understanding of key local factors to consider and assisted in revealing the strengths, weaknesses, opportunities and challenges (SWOC) faced by Sylvan Lake. In addition, the interviews helped build support for the content and implementation of the strategy. In total, 14 business stakeholders were engaged in the interview process. The stakeholder list was generated by Sylvan Lake’s Economic Development Officer. Figure 1: Sylvan Lake Tourism Strategy Interview Participants Participants in the Sylvan Lake Tourism Strategy Interview Process, 2013 Jim Jardine Trilliant Realty Dwayne Stoesz Sylvan Lake Business Solutions and President Sylvan Lake Chamber of Commerce W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 78 of 234 5. Val Langevin Value Drug Mart Lynnette Appleby Lakehouse Furniture Todd Jurak Sylvan Lake Golf Club Corey Lewis Bravo Gastro Pub Tammy Gierke Cedar Park Cabin Steve Pritchard Big Moo Alexa Hamilton Eclectica Wes Huffman Pier 7 Don Fischer Rexall Pharmacy Graham Parsons Sylvan Lake Hockey Camp Eric Allison Jazz on the Lake Paul Ventura Canadian Tire Following the environmental scan, three sessions were held in the community: Session One (May 10, 2013) to validate the environmental scan, assess the (Strengths, Weaknesses, Opportunities, Challenges), and discuss initial Strategic Priorities. SessionTwo (May 28, 2013) to confirm Strategic Priorities and draft Key Results. SessionThree (June 27, 2013) to finalize and prioritize Key Results and address Strategies. A list of session participants is included in Figure 2. Figure 2: Sylvan Lake Tourism Strategy Session Participants Participants in the Sylvan Lake Tourism Strategy Sessions, 2013 Joel Johannson* Meadowlands Golf Course Liz Taylor Tourism Red Deer Sandra & Bill McLeod Registered for June 27, not in attendance Paul Ventura Canadian Tire Laverne Asselstine Town Council Neil McLeod Crystal Clean Laundromat W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 79 of 234 6. Colleen Jensen Cobb’s Block Doug McGill Blackstone Development Rene Jaspar Resident Val/Darlene Langevin Value Drug Mart Dale Plante* Council Rep Catherine Bais* Chamber of Commerce Nancy Numan ATB Financial Susan Samson Mayor Joanne Gaudet* Communications Officer Betty Osmond* CAO Dave Brand Allnorth Consulting Debbie Fisher Cobb’s Clothing Alexa Hamilton Eclectica Fashions Steve Pritchard The Big Moo / Nomads Channelle Arnold Event Planner Crystal Loewen Registered for June 27, not in attendance Graham Parsons* Sylvan Lake Summer Hockey School JoAnn Kirkland ATPR – Destination Development Dwayne Stoesz Sylvan Lake Business Solutions Tammy Gierke Cedar Park Cottage Jonathan Seib Resident Andy Puskas Tait Electrical Muriel Pritchard ArcBlue Consulting Jackie Ammeter Resident Tim Schmidt Director of Building & Planning Don Fischer Rexall Pharmacy Dean Clarke CVI Inc Vicki Kurz* EDO Sylvan Lake *Steering Committee Members W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 80 of 234 7. The findings from all sessions were then compiled into a draft report and shared with the Project Steering Committee for review and comment. This review was conducted by the Steering Committee in July, 2013. Following revisions to the draft report, the senior management team at the Town of Sylvan Lake met in August to refine the Strategies, timelines, responsibilities and to address resourcing the strategy. A public open house held on September 5th, 2013 elicited additional insights about the strategy. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 81 of 234 8. 2.0 SITUATION ASSESSMENT 2.1 Environmental Scan The Town of Sylvan Lake, a rapidly growing community on the southeastern shore of Sylvan Lake is located only a half hour drive from downtown Red Deer. With Highways 11 and 11A connecting the town to Highway 2, the town is located mid- way between Edmonton and Calgary approximately 1.5 hour drive from each of these cities. This places Sylvan Lake at the centre of the Calgary-Edmonton Corridor, Alberta’s largest urbanized area with a population of more than 2.7 million people. Figure 3: Sylvan Lake Location Source: gis.sylvanlake.ca While initially a forestry and agricultural community, Sylvan Lake has long been a popular summer destination for families from Calgary, Red Deer and Edmonton. Early in its history the cottage area filled with summer residences. As summer visitation increased so did the businesses serving them. Sylvan Lake today is an W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 82 of 234 9. established community with a large majority of permanent residents with significant summer residents and visitation. Data for the Environmental Scan is drawn from a number of sources including the 2006 and 2011 Census of Population and the 2011 National Household Survey. Many demographic indicators including educational attainment, employment by occupation and industry, commuter flows and median household income is now collected through the National Household Survey. It is important to note that challenges have arisen in making comparisons between the National Household Survey with previous Census of Population. Completion of the National Household Survey was voluntary and, as a result, survey forms completed in smaller communities may not be statistically representative of the residential population. While the narrative presented below draws conclusions from the National Household Survey, it does so based on general trends rather than specific data points. 2.1.1 Demographic Indicators Sylvan Lake is a rapidly growing community with population growth well above the regional and provincial rates of growth (Figure 2). Sylvan Lake’s population increased by 2,077 or 20.3% between 2006 and 2011 compared to 8.9% posted by the City of Red Deer. This rate of population growth is a general indicator of the overall attractiveness of the community. Growth population projections predict the community to grow to 19,963 people by 2022 (with further growth to 2037). As Sylvan Lake explores tourism based opportunities it must also consider building a complete community with amenities and facilities that serve the significant and growing local population as well as visitors. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 83 of 234 10. Figure 4: Population Growth, 2006 - 2011 25.0% 20.3% 20.0% 12.9% 15.0% 10.8% 10.9% 11.8% 11.2% 7.9% 8.9% 10.0% 5.0% 0.0% Alberta Sylvan Lake CalgaryCity Red DeerCity Edmonton City CalgaryRegion Red DeerRegion Edmonton Region Source: Statistics Canada Community Profiles 2006 and 2011 adapted by Millier Dickinson Blais Most of Sylvan Lake’s visitors are from other places in Alberta, notably the Calgary- Edmonton corridor. The population growth of the entire region is a positive trend for continued population, economic and tourism growth in Sylvan Lake. Sylvan Lake is a young community with 30.5% of the population under the age of 19 (Figure 3). The median age of the population is only 31.8, well below the provincial median age of 36.5 and Sylvan Lake has a higher percentage of the population in each age category under the age of 19 than all comparator communities. As Sylvan Lake continues to develop recreation and tourism facilities for both the local population and outside visitors, facilities and activities for children and young families will be important. Sylvan Lake also needs to consider strategies to retain youth as they consider leaving the community to pursue education and employment opportunities. Those in their prime working years (aged 25-54) comprise 47.1% of the population, above the provincial average of 45%, a strength when it comes to industry attraction as Sylvan Lake has the required workforce for new businesses establishing themselves in the town. Figure 5: Age of the Population, 2011 Source: Statistics Canada Community Profiles 2011, adapted by Millier Dickinson Blais W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 84 of 234 11. While the levels of educational attainment for residents of Sylvan Lake appear to be rising, in general Sylvan Lake exhibits lower levels of education than the provincial average. The town does have a noticeably higher percentage of the population with apprenticeships and college diplomas than the provincial average and there is a considerably lower percentage of the population with university degrees (Figure 4). This may leave the town challenged to attract businesses requiring workers with higher levels of education (i.e. Professional, Scientific & Technical Services). On a positive note the percentage of residents without a high school diploma or certificate declined markedly from 2006 (25.5%) to 2011 (19.8%) while those holding a university certificate, diploma or degree increased considerably (7.3% in 2006 to 11.9% in 2011). Figure 6: Level of Educational Attainment, Population 15 year and over, 2006 and 2011 35.0% 30.0% 25.0% 20.0% 15.0% 10.0% Sylvan Lake, 2006 5.0% Sylvan Lake, 2011 0.0% Alberta, 2006 Alberta, 2011 diploma ordegree equivalent bachelorlevel diplomaor degree diplomabelow the University certificate, Collegeor other non- No certificate, diploma certificate or diploma universitycertificate or University certificate or Apprenticeshipor trades Highschool certificateor Source: Statistics Canada Community Profiles 2006 and National Household Survey 2011, adapted by Millier Dickinson Blais In both Sylvan Lake and the Province of Alberta more people work in sales and service occupations and trades, transport and equipment operators than any other occupation (Figure 5). Both of these occupational groups exhibited a decline in employment from 2006 to 2011. In the case of Sylvan Lake sales and service occupations declined from 23.4% of the workforce in 2006 to 18.9% in 2011. A number of factors may have contributed to this decline including the recession experienced in the broader economy as well as the closure of Lakeshore Drive. We cannot know what caused the decline but the decline in employment in these occupations at the provincial level indicates the recession of 2008/09 had some influence on sales and service employment. Sylvan Lake also experienced a decline W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 85 of 234 12. in employment in occupations related to primary industry (agriculture). Conversely, management, natural and applied science, health and occupations in social science, education, government service and religion all experienced increases in both Sylvan Lake and at the provincial level. Outside of management occupations, Sylvan Lake has a smaller proportion of the resident population working in professional occupations than the provincial average (Figure 5). Despite recent declines, the town has a higher proportion of residents occupied in the trades, transportation, agriculture (primary industry) and manufacturing than the provincial average. The decline in employment in these occupations which are still significant to Sylvan Lake should be noted. Transition strategies may be required for these workers to move into other occupations. Figure 7: Employment by Occupation, 2006 and 2011 25.0% 20.0% 15.0% 10.0% 5.0% Sylvan Lake, 2006 Sylvan Lake, 2011 0.0% Alberta, 2006 Alberta, 2011 andutilities Healthoccupations primary industry equipmentoperators Trades,transport and Occupationsunique to recreationand sport Business,finance and serviceand religion Occupationsunique to ManagementOccupations education,government andrelated occupations processing,manufacturing Occupationsin art, culture, administration occupations Naturaland applied sciences Salesand serviceoccupations Occupationsin social science, Source: Statistics Canada Community Profiles 2006 and National Household Survey 2011, adapted by Millier Dickinson Blais Large numbers of the resident work force do not actually work in Sylvan Lake. Indeed, only 38.3% of residents actually work in the town (Figure 6). While this is an increase from 34.4% in 2006, more than 60% of resident work force is working in the City of Red Deer, Red Deer County and other areas in the province. While most of the resident work force is employed near Sylvan Lake some commute as far as Fort McMurray for work. From both an economic and social sustainability perspective, Sylvan Lake should be supporting existing businesses in their expansion and recruiting efforts. Sylvan Lake should also be actively working to attract new businesses to the town to ensure business growth keeps pace with residential growth. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 86 of 234 13. Investors thinking of locating in Sylvan Lake may see this as an opportunity to provide people with jobs closer to home. As see in Figure 5, Sylvan Lake experienced a large decline in both the population employed in occupations related to primary industry (agriculture) and the number of workers commuting to Red Deer County for work. These two items might be related, however, this cannot be proven with the data available. Figure 8: Place of Work for Sylvan Lake residents, 2006 and 2011 50.0% 45.0% 43.1% 38.3% 40.0% 36.5% 34.4% 35.0% 30.0% 25.0% 2006 20.0% 2011 15.0% 12.3% 10.2% 10.9% 10.0% 5.0% 3.4% 0.0% Sylvan Lake Red Deer City Red Deer County Other Source: Statistics Canada Commuting Flow data tables 2006 and 2011, adapted by Millier Dickinson Blais 2.1.2 Economic Indicators Sylvan Lake’s median household income at $77,102/year (2005) is well above the provincial median of $63,988 and above Red Deer, Calgary and Edmonton (all below $69,000/year) (Statistics Canada Community Profiles 2006).1 This indicates that local residents have disposable income to spend on improved amenities and facilities including recreation, arts and culture and shopping. Median incomes in Alberta in general are higher than the national median income of $63,600 indicating that visitors from Alberta might also have disposable income to spend and should be targeted above visitors from other places in Canada. Average home values in Sylvan Lake are higher than Red Deer and Edmonton (Figure 7) providing additional evidence of a higher level of wealth in Sylvan Lake. In contrast, Sylvan Lake as a lower median home value indicating the market in Sylvan Lake is ‘balanced’ including more affordable homes for those in lower 1 At the time of writing, median household income data from the 2011 National Household Survey was not yet available for the Town of Sylvan Lake. Median income is the midpoint of the income distribution. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 87 of 234 14. income brackets. This should be considered a strength when attracting workers for the retail and tourism industries – industries which typically pay lower wages than other industries. Figure 9: Home Values, May 2013 Calgary Red Deer Sylvan Lake Edmonton Average Price $ 518,392 $ 434,709 $ 462,557 $ 402,270 Median Price $ 450,000 $ 369,900 $ 347,400 $ 379,000 Source: centralalbertahomesearch.ca 2.1.3 Business Indicators Sylvan Lake is home to 1039 businesses across all industry sectors (Figure 8). More than half of all businesses (581 or 56% of all businesses) are home based businesses or businesses without employees (defined as indeterminate by Statistics Canada). Business service programs should consider the needs of these independent business owners as they may be different than the needs of larger businesses. Of those businesses with employees, more than 61% have only 1-4 employees reinforcing the importance of small businesses to the economy of Sylvan Lake. In fact only 8 businesses in the town have more than 50 employees. The most number of businesses in Sylvan Lake are found in: Construction – 195 or 18.8% of all businesses; Professional, scientific and technical services – 189 or 18.2% of all businesses; and Real estate and rental and leasing – 107 or 10.3% of all businesses. Large numbers of businesses are also found in other services, mining, quarrying and oil and gas extraction as well as retail services. Sylvan Lake is home to both regional construction businesses capitalizing on population growth and building construction throughout the region as well as professionals and trades workers serving the region’s oil and gas industry. The largest increases in businesses are also found in professional, scientific and technical services, construction and real estate and rental and leasing. These three industries account for 72 or 90% of new businesses in the town from 2008 to 2012. Construction and professional, scientific and technical services are clearly important industries in the town’s economy. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 88 of 234 15. Figure 10: Business Composition, December 2012 December 2012 Industry (NAICS) Total Indeterminate Subtotal 1- 4 5- 9 10-19 20-49 50-99 100-199 200-499 500+ 11 Agriculture, Forestry, Fishing and Hunting 23 16 7 4 3 0 0 0 0 0 0 21 Mining, Quarrying, and Oil and Gas Extraction 77 45 32 22 7 2 0 0 1 0 0 22 Utilities 1 0 1 0 1 0 0 0 0 0 0 23 Construction 195 115 80 61 8 5 5 1 0 0 0 31-33 Manufacturing 21 9 12 6 3 1 1 0 1 0 0 41 Wholesale Trade 19 8 11 6 4 1 0 0 0 0 0 44-45 Retail Trade 76 24 52 17 18 10 5 2 0 0 0 48-49 Transportation and Warehousing 35 27 8 5 1 2 0 0 0 0 0 51 Information and Cultural Industries 2 1 1 0 0 1 0 0 0 0 0 52 Finance and Insurance 38 25 13 8 2 1 2 0 0 0 0 53 Real Estate and Rental and Leasing 107 83 24 19 2 2 0 1 0 0 0 54 Professional, Scientific and Technical Services 189 128 61 49 6 6 0 0 0 0 0 55 Management of Companies and Enterprises 22 21 1 1 0 0 0 0 0 0 0 56 Administrative and Support, Waste Management and Remediation Services 45 17 28 20 5 3 0 0 0 0 0 61 Educational Services 10 6 4 2 0 1 1 0 0 0 0 62 Health Care and Social Assistance 36 10 26 12 3 6 4 0 1 0 0 71 Arts, Entertainment and Recreation 10 1 9 3 1 3 2 0 0 0 0 72 Accommodation and Food Services 45 7 38 10 7 7 14 0 0 0 0 81 Other Services (except Public Administration) 86 38 48 36 8 3 1 0 0 0 0 91 Public Administration 2 0 2 0 1 0 0 0 1 0 0 Total Economy 1039 581 458 281 80 54 35 4 4 0 0 Page 89 of 234 Source: Statistics Canada Business Patterns Data December 2012, adapted by Millier Dickinson Blais W e s t e r n M a n a g e m e n t C o n s u l t a n t s 16. Municipal property taxes are often an important decision making factor for businesses considering expansion or investment in a community. Sylvan Lake’s residential property taxes compare favourably in the region, however, non- residential taxes are higher than other places such as Lacombe, Innisfail and Rocky Mountain House (Figure 9). This might be a weakness as the Town moves forward with business development plans. Some businesses may have to locate in Sylvan Lake to serve their target market; however, others could choose to locate elsewhere while still serving their primary market. Figure 11: Property Tax Rates, 2012 14 12 10 8 6 4 Residential/Farmland 2 Non-residential 0 Source: Municipal Affairs Property Tax Rates Profile 2012, adapted by Millier Dickinson Blais 2.1.4 Economic Benefits of Tourism As with any industry, tourism supports prosperity in a community. As can be seen in Figure 10, the direct employment and taxes generated through travel expenditures are just the tip of the iceberg when it comes to quantifying the benefits generated by tourism activities. Tourism can lead to improved infrastructure such as roads, sidewalks and bike paths. However, it can also lead to neighbourhood revitalization, historic and environmental preservation. In addition, it can lead to the development of other key quality of place features such as restaurants and cultural institutions that can assist in attracting new residents and businesses not associated with tourism but benefiting from the services and quality of place aspects supported by tourism. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 90 of 234 17. Determining those businesses that receive the majority of their revenues from tourism is difficult. Outside of accommodations (hotels and bed and breakfast) most businesses in the town receive revenues from both local residents and visitors. Restaurants, as an example, may or may not be considered to be a tourism based business. Figure 12: Benefits of Tourism Source: Extracted from whytourismmatters.com There is considerable evidence pointing to the importance of tourism to the town’s economy. There are 62 businesses (6% of all businesses) that could be considered to be tourism based including accommodations, food and drink establishments, transportation and some retail services (Figure 11). These same businesses employ at least 455 people in the town. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 91 of 234 18. Figure 13: Tourism Businesses, December 2012 Hospitality and Tourism (NAICS) Total Ind Subtotal 1 - 4 5 - 9 10 - 19 20-49 50-99 100-199 200-499 500 + ACCOMMODATIONS (721111-721310 9 1 8 5 0 0 3 0 0 0 0 ENTERTAINMENT AND RECREATION (114210-713990) 10 4 6 3 0 1 2 0 0 0 0 FOOD AND DRINK (722511-722411) 36 6 30 5 7 7 11 0 0 0 0 RETAIL (453220-532290) 2 1 1 1 0 0 0 0 0 0 0 TRANSPORTATION (485310-487990) 2 2 0 0 0 0 0 0 0 0 0 TRAVEL SERVICES (561510-561590) 3 1 2 1 1 0 0 0 0 0 0 TOTAL 62 15 47 15 8 8 16 0 0 0 0 Source: Statistics Canada Business Patterns Data, adapted by Millier Dickinson Blais More relevant, perhaps, is the calculated economic impact of tourism in the town. Sylvan Lake completed an Economic Impact of Tourism Study in November of 2006. This study suggested that tourism was directly responsible for 425 full time equivalent jobs (approximately 7.1% of total employment) and the town’s 906,744 person visits in 2006 stimulated significant economic impacts for Sylvan Lake and Alberta-wide. Tourism is still very relevant to the Town of Sylvan Lake. Sylvan Lake’s tourism attractions and services include: Hotels Restaurants, bars and pubs Athletic tournaments Nature parks, lakeshore and marinas Amusement parks (waterslide and mini-golf) Golf courses Page 92 of 234 Novelty stores Taxi service W e s t e r n M a n a g e m e n t C o n s u l t a n t s 19. 2.1.5 Tourism Statistics and Studies Alberta Tourism Parks and Recreation estimates there were a total of 6.05 million person visits to the Alberta Central Tourism Destination Region (TDR) in 2010.2 Alberta Central TDR accounted for 26% of the total visitation to Alberta in 2010. Sylvan Lake is Alberta’s third largest tourism destination after Banff and Jasper and received a total of 906,744 person visits in 2006.3 If this level of visitation continued through to 2010 (exact numbers for Sylvan Lake in 2010 are not available), Sylvan Lake would account for 15% of Central Alberta’s visitors. In 2008, Town Council approved the Lakeshore Redevelopment project Master Plan, with purpose, goals and objectives as identified by the community and reflected in existing Town Bylaws such as the Waterfront Area Redevelopment Plan. The Town moved forward aggressively on this development project. Stage 1 construction involving storm and sanitary improvement did not cause major disruptions to Lakeshore Drive. Stage 2 construction and redevelopment resulted in major vehicular and pedestrian traffic disruptions to Lakeshore Drive through the summers of 2010, 2011 and 2012. While exact numbers are not available, anecdotal evidence suggests these disruptions significantly reduced visitation to Sylvan Lake. With the development of Lakeshore Drive complete, it is anticipated that visitation in 2013 will return to preconstruction levels. Most of Central Alberta’s visitors are from Alberta with Albertans accounting for 93.3% of all visitors to the region. However, Albertans account for only 80.9% of all trip expenditures (Figure 12). This is not to say that Albertans themselves should not remain the focus of marketing and visitor attraction campaigns. Rather, there should be a focus on increasing the spending by Albertans when they are visiting Central Alberta TDR. Sylvan Lake experiences similar patterns to Central Alberta TDR with 89% of all visitors originating from Alberta, with a further 9% originating from Canada and only 2% originating from outside the country. Most visitors to Sylvan Lake are from Central Alberta (33%) with Edmonton (22%) and Calgary (18%) being the next largest source of visitors. Visitors from Saskatchewan (4%) and British Columbia (3%) are the largest source of visitors from outside the province. 4 The higher levels of expenditures of visitors from outside the province can be attributed to their length of stay and type of accommodation utilized. While 2 Alberta Parks, Recreation and Tourism: A Summary of 2010 Visitor Numbers and Characteristics, Central Alberta Tourism Destination Region 3, Sylvan Lake Economic Impact of Tourism Study, 2006 4 Ibid W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 93 of 234 20. Albertans themselves average overnight stay was 2.2 days, visitors from Saskatchewan averaged 3.1 and British Columbia 5.1. Visitors from the United States averaged 4.2 days and other international visitors 9.6 days.5 Figure 14: Visitation and Expenditures Alberta Central TDR, 2010 100.0% 93.3% 90.0% 80.9% 80.0% 70.0% 60.0% 50.0% Person Visits 40.0% 30.0% Expenditures 20.0% 9.6% 4.9% 7.2% 10.0% 1.2% 0.5% 2.2% 0.0% Alberta Other Canada United States Other International Source: Economic Impact of Tourism in Alberta Central TDR, 2010 adapted by Millier Dickinson Blais Accommodations, Food and Beverage account for 41.8% of all expenditures of visitors to Alberta Central TDR (Figure 13) while private automobiles (car rentals and gas) account for a further 34.6% of all expenditures. Retail expenditures are also significant accounting for 14.4% of all expenditures. While the average overall stay for overnight visitors in Central Alberta TDR is 2.6 days, the average length of stay in Sylvan Lake is 4.9 days.6 This is likely due to the cottage residents in Sylvan Lake who may stay for a month or more in the summer season. The Economic Impact of Tourism Study conducted for Sylvan Lake estimates a total of 569 seasonal dwellings including cottages, condominiums and apartments. 5 Economic Impact of Tourism in Alberta Central TDR, 2010 6 Sylvan Lake Economic Impact of Tourism Study, 2006 W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 94 of 234 21. Figure 15: Visitor Expenditures Alberta Central TDR, 2010 0.7% Transportation 14.4% Private Auto 8.5% 34.6% Accommodation, Food and Beverage Recreation 41.8% Retail Source: Economic Impact of Tourism in Alberta Central TDR, 2010 adapted by Millier Dickinson Blais Most visitors to Alberta Central TDR stayed with friends and relatives. Outside of this the most popular accommodation was camping and recreational vehicle (RV) parks. Overall camping and RV parks accommodated 19% of all overnight visitors while hotels accommodated 7.8% of all overnight visitors. In contrast to Central Alberta TDR, 62% of overnight visitors to Sylvan Lake were campers and 14% stayed in a hotel.7 A further 8% stayed in a rented cabin, cottage or seasonal home. Indeed, the Economic Impact of Tourism Study estimates 515 campsites in the area with many (including 200 at Jarvis Bay Provincial Park) outside the town’s boundaries. The study indicated that campsites in the area are also operating at capacity in the summer months and that demand outstripped supply. In addition, the study estimates there are 569 seasonal dwellings in the town (cottages, condominiums and apartments) indicating that seasonal residents comprise a much higher percentage of overnight visitors in Sylvan Lake, compared to the Central Alberta TDR. According to a study conducted by the Praxis Group, increasing numbers of campers in Alberta are camping with some form of recreational vehicle. Recreational vehicle campers now account for almost 75% of all campers.8 The same study revealed that in the peak summer months campsites are operating at full capacity indicating additional inventory could be brought online. At the same time, the study indicated that some campsites are out of date and unable to accommodate some RV units due 7 Ibid 8 Recreational Vehicle Camping in Alberta: A Demand and Supply Perspective, 2009 W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 95 of 234 22. to their size (often their expanded width with slide-outs) or lack of services. Sylvan Lake experiences these issues and is in need of solutions. Some other important notes about visitors to Sylvan Lake from the Sylvan Lake Economic Impact of Tourism Study include: 78% of visitors were visiting for pleasure and were attracted to the beach, lake or water based activities; 73% of visitors were families with an average party size of 3.89 people; 2/3 of visitors are under the age of 44, 66% have some form of post- secondary education and 36% had household incomes over $75,000/year; 85% of visitors are repeat visitors with day trippers visiting on average 7.6 times each year; and 90% of visitors arrive by personal passenger vehicle and 8% by RV. 2.2 Strengths and Weaknesses Strengths and Weaknesses are generally considered to be “inside” the organization or the region. Usually they are matters that the organization can do something about through direct action. Strengths, weaknesses, opportunities and challenges (SWOC) were developed by community participants over a series of three facilitated sessions held between May and July, 2013. Elements were developed by consensus from groups working in breakout tables, and then were presented to the whole group. Participants are listed in earlier sections of this report. REGIONAL SWOT: STRENGTHS AND WEAKNESSES STRENGTHS CHALLENGES/WEAKNESSES Location on Sylvan Lake, minutes Lake Access is more expensive with from Red Deer and equidistant to new marina development. Edmonton and Calgary. Safe access to lakeshore and walking Perceived as attracting lower trails (parking is now lakeside and spending markets, day visitors and speed along Lakeshore restricted). picnic markets. Water based activities including jet Struggling downtown: vacancy and skiing and wind surfing but also pond new residential development is hockey and ice fishing. building further from downtown area. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 96 of 234 23. REGIONAL SWOT: STRENGTHS AND WEAKNESSES STRENGTHS CHALLENGES/WEAKNESSES Diversity of restaurants and pubs from Struggle between target markets: family restaurants, low cost food family vs. other markets leads the establishments and good quality town to turn away large events. restaurants with interesting cuisine. Diversity of activities including Lack of diversity in the major golfing, shopping, mini-golf, destination attractions (called waterslides, etc. Attractors) of various types and activity. A rapidly growing population, Growth rate challenges the Town to increasing demand for amenities and expand services and amenities for retail goods and services. the growing population. Popular festivals and events drawing Lack of public transportation a regional audience including 1913 options. days, Jazz on the Lake etc. Potential for year round activity. Distance from campgrounds and RV Parks to lakeshore. Positioning: Sylvan Lake is well known in the region and in Western Canada. Capacity to host local events is good. Four lane highway from Red Deer (Hwy 11) is an asset. Red Deer Regional Airport is a major present and future economic engine. ORGANIZATIONAL SWOT: STRENGTHS AND WEAKNESSES STRENGTHS CHALLENGES/WEAKNESSES Chamber of Commerce is an asset. Chamber of Commerce could be stronger/voice of business. Suite of planning documents and Lack of clarity in marketing – who redevelopment plans to guide is responsible? Not everyone development. knows about Sylvan Lake, nor would choose it. Many people have not been here in years, so reintroducing them to Sylvan Lake is required. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 97 of 234 24. ORGANIZATIONAL SWOT: STRENGTHS AND WEAKNESSES STRENGTHS CHALLENGES/WEAKNESSES Significant local ownership of Allocation of marketing resources downtown properties. There is also between resident and visitor notable outside ownership, which has markets is not clear and may not potential to draw outside capital to be balanced. Sylvan Lake. Funds available for downtown Lack of training for businesses to revitalization, including tourism handle visitors. focused initiatives, from BRZ account. Confusion over implementation – Pattern Book and DC zoning. Education and awareness may be needed. Issue could be addressed when the Land Use Bylaw and design guidelines are reviewed by the Town in 2014. It is difficult to do business in/with the Town. Perception that the Town has invested only limited resources in community tourism development, tourism organization development to date. No Destination Marketing Organization. Downtown BRZ has disbanded Disconnect between residents and tourism; Residents ‘up on the hill’ don’t connect with downtown Businesses. Highway 20 area and downtown district are not collaborating. Restrictive bylaws: no tables, outdoor cafes, signage and music restrictions. Weak relationship/understanding between business community and administration. Municipality does not own lakeshore land or the lake. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 98 of 234 25. 2.3 Opportunities and Challenges Opportunities and Challenges (sometimes called Threats) are generally considered to be “outside” the organization or the region. Often they are matters that the organization cannot do much about. However, sometimes threats can be mitigated and opportunities realized through Strategy. The process for developing opportunities and challenges was the same as for strengths and weaknesses. REGIONAL SWOT: OPPORTUNITIES AND CHALLENGES OPPORTUNITIES CHALLENGES Developing a complete and vibrant Gull Lake, MacGregor Estates, community – not just tourism attractions. Lake Newell are Alberta Opportunity to create a strong sense of competitors with beach place and pride for residents. resources. Brand the community to attract visitors Tourism is weather dependent. and residents. Leverage Travel Alberta funding for Tourism is a ‘discretionary’ item marketing. Expand marketing activities. – declines as the broader Create unique and differentiated economy declines. weekend getaways and packages. Build a vibrant, interactive web presence Expand trade show hosting (e.g.: boat shows). Foreign language information services Rising lake waters detract from (note the Chamber has been building a beach experience. While the base of local volunteers who speak Town has investigated this foreign languages). natural high water situation, it is understood that little can be done to ameliorate the issue. Shift in mindset in Highway changes reduce traffic accommodating/permitting larger events, to Sylvan Lake’s lakeshore and and promote major events in core target downtown area. markets. Expand and align existing events with Lack of trained human resources each other and with other regional available to work in the tourism activities (Yuletide Festival, Agri-trade, sector. Westerner Days, Alberta’s Independent Music Festival). Expand and promote meeting facilities. Expand the farmers’ market and move it downtown. Attract and promote niche, diverse, destination retailing. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 99 of 234 26. REGIONAL SWOT: OPPORTUNITIES AND CHALLENGES OPPORTUNITIES CHALLENGES Connect local residents to local businesses. Advance the downtown façade improvement program which was created in 2008. Expand activities, especially focused on rainy day options. Develop a publicly owned and operated boat launch and water access point. Expand the Sweet 16 event/program. Expand accommodation options such as cabin/cottage accommodation. ORGANIZATIONAL SWOT: OPPORTUNITIES AND THREATS OPPORTUNITIES CHALLENGES Foster business gatherings focused on Changing council or innovating solutions to tourism and administrative staff could community issues. change direction of tourism development. Chamber members offering discounts to Regional economic development each other. agencies don’t have a tourism focus. Encourage tourism operators to register on the Alberta Tourism Information Service (ATIS) so their businesses are positioned for marketing with Travel Alberta. Create a Sylvan Lake Destination Marketing Organization – or the Chamber could take on DMO responsibilities. Direct infrastructure spending to downtown improvements. Coordinated marketing effort. Increased collaboration between all of the businesses in Sylvan Lake. Create higher profile for Sylvan Lake at Tourism Red Deer. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 100 of 234 27. 2.4 Key Issues, Key Opportunities Participants in the strategy sessions considered the key elements of the SWOC and then prioritized those issues and opportunities that needed attention first. Again this was done by consensus among participants. The results are summarized following. Priority Issues and Opportunities for Tourism in Sylvan Lake Key Issues Key Opportunities Lack of coordinated marketing, a Improve and focus marketing coordinated business community, through planning and refinement and leveraged marketing funding. of approaches to specific target market segments. Perception that the downtown is Improve the downtown core, with relatively empty, with high a lighthouse and bandstand, vacancies. downtown plaza, and the downtown market. Lack of camping, RV and Address municipal RV/camping recreational space. issues. Lack of public understanding, Ensure the multiplex is improved acceptance and support for tourism. and marketed to handle meetings. Waterfront access and vehicle access Build a public boat launch, water is limited. access and park area. A more business friendly Ensure that tourism is included in environment, with more supportive the Municipal Development Plan. policies is needed. Communications can be improved, Expand existing and develop new working relations enhanced, and events focused on attracting especially on either side of 47th. tourism visitors. Lack of diversity of attractions and Provide additional parking where activities. and as needed. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 101 of 234 28. 3.0 VISION, STRATEGIC PRIORITIES, KEY RESULTS 3.1 Introduction Participants addressed the Vision for tourism in Sylvan Lake over two meetings and through a consensus process. In the first meeting the group talked in breakout tables and evolved the elemental points of the Vision. The consultants drafted both the Vision Statement and the detailed Vision from this material. In the next meeting, the group critiqued this vision draft and developed the final statement and detailed vision. 3.2 Vision Statement “Sylvan Lake is the premier year round, lakeside community in Alberta, where proud residents welcome guests with great hospitality. 3.3 Detailed Tourism Vision for Sylvan Lake Recognize that Sylvan Lake in the future is a growing and prosperous community with a residential, commercial and industrial mix that is self-sustaining. Tourism, while an important part of the mix, is not the only driver of the Sylvan Lake economy. The Vision for a downtown district located north of the tracks and on/near the lake describes a small scale, destination community characterized by: An architecturally themed and walkable retail and service area that supports tourist needs as well as upscale stores and services (restaurants, retail) that appeal to both tourists and residents; Patio restaurants, open front shops, buskers, music and seemingly impromptu “events” animate the downtown district; Public restrooms, downtown benches, integrated walking trails, and wireless service everywhere supports the active, year round downtown district; Various multi-modal types of transportation, potentially such as Segways, bicycle rentals, and shuttles from RV parks move people to and through the walkable downtown district effectively and safely; W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 102 of 234 29. Tourism and community information is readily available through tools such as community billboards, a new and well-located tourism information centre/functions, and mobile apps; Public boat launch(s) and marina slips provide better lake utilization by boat owners, while improved beach/lakefront access fosters high utilization by day and overnight visitors; The pier, lighthouse and bandstand remind us of the history of Sylvan Lake and provide a desirable walking area at the lakefront; A lakeside interpretive centre, including a fresh water aquarium attraction provides another node of activity on the lakefront; A new amphitheatre and performing arts centre provide a venue for both tourism-oriented and community arts activities; art and culture camps, music camps and sport camps are held in Sylvan Lake because of its preferred location with strong programming and support; Community and tourism-oriented events occur in the community on a year round basis, drawing visitors back to Sylvan Lake; fall, winter and spring festivals, Christmas markets, ice sport competitions, music festivals and concerts, and major sporting events animate the community in all seasons; A spa/personal wellness retreat is located in the community, serving visitors and residents on a year round basis; The farmers’ market, held weekly on downtown streets, attracts residents and visitors and is a keystone event during the high season; Links and ties between the downtown retail area and the Lakeshore area is cohesive; Recreation facilities and amenities link the downtown district and the south areas of the community; Convention capacity is increased by hotels or through a community-developed convention facility or multiplex; Sylvan Lakes golf courses provide an ongoing attraction for visitors and locals W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 103 of 234 30. alike, complementing the lake-based activities and ambiance; and Visitors increasingly come for overnight visits, staying in available hotels and motels, in guest rooms and cabins, and in RV parks located within shuttle service distance of the waterfront. This vision for tourism in Sylvan Lake addresses the tourism experience that will be offered in Sylvan, tourism services that will be available, accessibility and circulation within the destination, and information and direction available. The marketing of this destination would present all of these attributes to our key target markets. The Vision for tourism in Sylvan Lake is not one of simply a beach attraction. Rather it is a themed “downtown district” within the broader, prosperous and growing community of Sylvan Lake. The community is tourism friendly, and visitors circulate and enjoy attractions throughout it. The downtown district and the community as a whole are frequented by residents, regional populations and tourism visitors alike. 3.4 Strategic Priorities Strategic Priorities are the most important things we must address in order to succeed. By doing the right things, doing them well, and at the right time, Sylvan Lake will move toward its Vision for tourism. Strategic Priorities are not listed in order of importance. All are equally important and all must be accomplished to succeed. Four Strategic Priorities follow from the priority Issues and Opportunities: Strategic Priority 1: Organization and Communications: Focused organizations, supportive policy, and collective action positions Sylvan Lake as a leading community. Strategic Priority 2: Tourism Product and Experience Development: Enhancements to existing tourism products/experiences and creation of new tourism experiences expands the tourism season and visitor markets for Sylvan Lake. Strategic Priority 3: Tourism Marketing: Focused, collective and leveraged tourism marketing puts Sylvan Lake on the “must see” list. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 104 of 234 31. Strategic Priority 4: Accessibility and Circulation: Visitors experience easy access to Sylvan Lake, and information and circulation through the community is clear and efficient. 3.5 Key Results Key results document the outcomes we will achieve under each strategic priority. They record “what” we will accomplish, where Strategies focus on “how” we will get there. The Key Results for each Strategic Priority are addressed following. Strategic Priority 1: Organization and Communications Focused organizations, supportive policy, and collective action position Sylvan Lake as a leading community. Key Results KR 1.1: Economic impact and value of tourism in Sylvan Lake is assessed and communicated to residents, council, and other key audiences by March 2014. KR 1.2: A dedicated tourism organization leads tourism development and marketing in Sylvan Lake by December 2014. KR 1.3: Sylvan Lake planning bylaws and policies foster tourism business development by August 2015 and thereafter. KR 1.4: A cohesive and collaborative business and government community in Sylvan Lake creates and promotes a “pro-business” strategy and communication by December, 2015 and thereafter. Strategic Priority 2: Tourism Product and Experience Development Enhancements to existing tourism products/experiences and creation of new tourism experiences expands the tourism season and visitor markets for Sylvan Lake. Key Results KR 2.1: The downtown district themed, walkable area is planned, implemented, and substantially completed, with successful tourism services, by 2018. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 105 of 234 32. KR 2.2: Three new, unique/niche businesses are attracted to the downtown district by 2016. KR 2.3: Overnight accommodation supply is increased by 20% by 2015 and a further 20% by 2018. KR 2.4: Two current major events grow to encompass new target groups by 2016. KR 2.5: One new major tourist attractor is developed in Sylvan Lake by 2018. KR 2.6: Three new major events are attracted, across more than one season, by 2018. Strategic Priority 3: Tourism Marketing Focused, collective and leveraged tourism marketing puts Sylvan Lake on the “must see” list. Key Results KR 3.1: A Strategic Marketing Plan prioritizes target markets and sets detailed marketing strategies and activities by December 2014 with execution thereafter. KR 3.2: Local businesses access a marketing toolkit to support their efforts by 2016 and thereafter. KR 3.3: Regional marketing and cross promotion increases awareness and visitation to Sylvan Lake by 2015 and thereafter. KR 3.4: Former lake visitors revisit Sylvan Lake and spend at local businesses by 2015 and thereafter. KR 3.5: Local residents’ visitation and shopping in the downtown district increases by 25% by September 2013 and 50% by December 2014. KR 3.6: Business revenues from repeat customers increase by 10% by 2015. Strategic Priority 4: Accessibility and Circulation Visitors experience easy access to Sylvan Lake, and information and circulation through the community is clear and efficient. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 106 of 234 33. Key Results KR 4.1: Proven signage efficiently guides visitors to identified destinations within Sylvan Lake by 2014 and is improved upon regularly thereafter. KR 4.2: Awareness, information and direction provided by a program to improve public access to Sylvan Lake attractions and activities is established by 2014 and thereafter. KR 4.3: Innovative improvements to parking options relieve issues and pressure by 2015 and thereafter. KR 4.4: Access to Sylvan Lake by boat encourages visitors and spending in the downtown district by 2016. Key results are executed through strategies, which are illustrated in the sections following. Strategies will change continuously as groups of community participants’ work toward their execution. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 107 of 234 34. 3.6 Strategies Strategies address how we will achieve the outcomes identified in the Key Results. What will we do to accomplish our ends? Who will do it, when will it be done, and what will it cost? The community-based strategic planning process established the Strategic Priorities and the Key Results on a firm basis. The community participants also reviewed and revised the Tactics and Actions. This work was completed with the understanding that the Town of Sylvan Lake would address the tactics and actions in detail, and resulting changes in timing, roles, and resourcing would be incorporated by them into the tactical plans and revisions to the timing of the Key Results. The Senior Management Team (SMT) of the Town of Sylvan Lake met in August. The tactical plans in the following sections have been adjusted according to their input. The GANTT chart was also adjusted accordingly. 3.6.1 Definition of Terms The columns of the tables use terminology that is defined below: Strategies – refer to what we are going to do to accomplish the Key Results. Some are detailed and might be called tactics or actions. We do not worry a great deal about what we call these elements, except to note that they are HOW we will accomplish the key result. Strategies are numbered for convenience. LEAD – this column references who should be taking the Lead Role in getting this Strategy, or the entire Key Result accomplished. It could be an organization outside the Town – the Chamber of Commerce is one example. It could be a department of the Town in the lead role. Page 108 of 234 Regardless, the lead role means the organization or individual who will coordinate other participants to get the strategy accomplished. It is not a role where the responsible entity does the job in isolation. Support – this column identifies the person(s) who should support the lead role in that particular strategy or for the entire Key Result. Names of Departments of the Town are identified for internal resources as well as any external resources suggested. In the latter case, the organization is identified. W e s t e r n M a n a g e m e n t C o n s u l t a n t s 35. Start and Finish – these are the dates the Key Result effort will start and when it should finish. In most cases, these dates are provided for the start and finish of the entire key result. Individual strategies’ start and finish dates will be identified during the execution stage of the strategy. $ Internal – this is a high level estimate of the incremental cost in terms of resources and materials to get the Key Result completed. $ External – this references out of pocket costs to accomplish strategies. While these estimates reflect real costs, in many cases external funding will be sought to offset these costs. Thus they do not represent a final cost to council, nor can these costs be added across all key results. The meaning of the acronyms used in the tables following: CAO – Chief Administrative Officer, Town of Sylvan Lake CO – Communications Officer, Town of Sylvan Lake CS – Community Services, Town of Sylvan Lake EDO – Economic Development Officer, Town of Sylvan Lake P&D – Planning and Development, Town of Sylvan Lake OPS – Operations Department, Town of Sylvan Lake SEC – Special Events Coordinator ATPR – Alberta Tourism Parks and Recreation CAEP – Central Alberta Economic Partnership Ltd. Page 109 of 234 Chamber – Sylvan Lake Chamber of Commerce DMO – Destination Management Organization FCSS – Family and Community Social Services TA – Travel Alberta W e s t e r n M a n a g e m e n t C o n s u l t a n t s 36. 3.6.2 Core Infrastructure Costs While costs are illustrated in the strategies, some of these costs aggregate across a number of Key Results. They have been shown in the table as partial costs in each Key Result area, or as a proportion of an FTE. For clarity about these costs, they are summarized following: DMO Contribution – the Town of Sylvan Lake contribution to the start-up and operation of a Destination Management Organization (DMO), which has also been referred to as a Destination Management and Marketing Organization (DMMO). In this report the more generic DMO term has been used. The Town contribution has been set at $125,000 annually for the period of this Strategy. This funding may support staffing, core office costs, marketing and leveraging. The specific allocation is not identified in the strategies, as this allocation will be determined by the DMO board once it forms. Human Resource Costs – partial FTE allocations are identified in a number of Key Results. The aggregate result of these partial FTE allocations is that one full time resource will be required to undertake a number of these tasks. That resource could be contracted on a retainer basis, could be an internal resource in the Town, or could be newly retained by the Town or by the DMO if that proves to be the better route to go. The Strategy requires this resource if it is to be executed within the time period anticipated. Business Groups and Committees – A number of Key Results anticipate the creation of a “business group” to work with the EDO, the Town of Sylvan Lake and/or other partners to accomplish the strategies for that Key Result. While “business groups” are mentioned a number of times, it is not anticipated that a large number of different business groups would be established, thereby stressing the resources of the business community. These are not necessarily unique groups. Rather, one business group may form to address all of these key results. It may even evolve to become the Destination Management Organization for Sylvan Lake. This Strategic Priority focuses attention on creating the core organization infrastructure to support tourism destination success in Sylvan Page 110 of 234 Lake. Completing an economic impact assessment provides the community and investors with evidence of the value of tourism. Organizing a Destination Management Organization (DMO) provides business and community leadership in marketing and managing the destination. Addressing development issues and providing an “open for business” communication approach supports attraction of new businesses to serve both residents and visitors. W e s t e r n M a n a g e m e n t C o n s u l t a n t s 37. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 External is what we need to spend $ on outside resources. Please explain this in next version. How will finance look at this? Need to show the full cost and then show the offset. Strategic Priority 1: Organization and Communications: Focused organizations, supportive policy, and collective action positions Sylvan Lake as a leading community. KR 1.1: Economic impact and value of tourism in Sylvan Lake is assessed and communicated to residents, council, and other key audiences by March 2015. Strategies LEAD Support Start Finish $ Internal $External Contact ATPR to ask them to meet and review the economic impact model and $30,000 approach to impact measurement in Sylvan Lake. Consult on a comprehensive ATPR July, Data $30,000 1 survey approach to gather economic impact data while also collecting data EDO P&D 2013 collection Data required for the other Key Results in the strategy. CO reporting Work with ATPR to determine how primary research will be used to collect the 2 data on direct spending by tourists in Sylvan Lake. Address all categories of the impact model. 3 Retain professional resources to run Alberta’s tourism economic impact model. Design primary research methodology to handle day visits, overnight visits, Mar 4 group and special event visits in a manner that creates comparable data across 2014 these categories 5 Adjust the impact model as necessary to capture a Sylvan Lake economic region. 6 Compare results with other communities if applicable Prepare communication and support material to explain impacts in layman’s 7 language. Page 111 of 234 Communicate with Sylvan Lake citizens, businesses and regionally interested 8 parties. Use results to assist with selling businesses and investors in the downtown 9 district, attractor development, accommodation development and other opportunities. March 10 Review and repeat the economic impact study on a regular basis. 2015 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 38. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 1: Organization and Communications: Focused organizations, supportive policy, and collective action positions Sylvan Lake as a leading community. KR 1.2: A dedicated tourism organization leads tourism development and marketing in Sylvan Lake by December 2014. Strategies LEAD Support Start Finish $Internal $External Contracted Create an initial business group formed of downtown district and other community resource EDO Aug 1 accommodation, restaurant, retail, transportation and service businesses, as well as the Chamber 2013 municipality and Chamber. of Commerce Work with this group to consider formation of a DMO. Retain knowledgeable 2 resources to consider DMF as well as DMO characteristics and potential. Consider best practices elsewhere and talk with management and Council in those places. Contracted If a DMO is desired, develop a detailed implementation action plan to move it 3 EDO resource 0.25 FTE forward. Consider range of funding options and need for dedicated commitment of Council to 4 move this forward. Seek Council input if required at this stage. Move ahead with Bylaws (of DMO), structuring, staffing, systems etc. to create the 5 DMO 6 Move marketing functions to DMO when it is ready to take them on. Work with Travel Alberta to launch DMO programs as leveraged marketing 7 initiatives. 8 Measure satisfaction with DMO by business community, general public Dec Page 112 of 234 9 Report results to key stakeholders and to public. 2014 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 39. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 1: Organization and Communications: Focused organizations, supportive policy, and collective action positions Sylvan Lake as a leading community. KR 1.3: Sylvan Lake planning bylaws and policies foster tourism business development by December 2015 and thereafter. Strategies LEAD Support Start Finish $Internal $External Sept 2013 $5,000 Form a working group of business, community and public administrator leadership P&D in parallel stakeholder 1 This group could evolve into the DMO EDO All to engagement Dep’ts regulatory to be used by review P&D Identify all major regulatory and policy documents with identified issues from the 2 tourism perspective 3 Identify issue areas and sections within each major document. Pursue design of the possible remedies to these policy and regulatory issues from a 4 tourism perspective. Also review issues from a broader municipal perspective. Work with Council and Administration to effect changes in policy and regulation as 5 appropriate. December 6 Communicate with stakeholders and citizens throughout the process. 2015 Page 113 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 40. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 1: Organization and Communications: Focused organizations, supportive policy, and collective action positions Sylvan Lake as a leading community. KR 1.4: A cohesive and collaborative business and government community in Sylvan Lake creates and promotes a “pro-business” strategy and communication by December, 2015 and thereafter. Strategies LEAD Support Start Finish $Internal $External Working with business group, Chamber, DMO if in place and other interested organizations, define the key elements/characteristics of an “open for business” January $7,000 1 EDO P&D approach. Develop a Terms of Reference for this group, and determine its linkage 2014 to Chamber, DMO. Determine organizational response requirements for an “open for business” 2 administration – one window access, interactive web approach, team review of P&D applications and specific turnaround time commitments are some examples. Address senior government issues impacting open for business in Sylvan Lake and 3 talk with agencies about revising approaches. Reconfigure organizations to support the “open for business’ approach and 4 strategy. 5 Measure tangible results of the new approach. Communicate successes to citizens of Sylvan Lake. December 6 2015 Page 114 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 41. Tourism product development is critical to the future of Sylvan Lake as a tourism destination. The Key Results below focus on improvements and attraction of development in the downtown district as a continuation of efforts that are well under way in Sylvan Lake. The creation of a high quality, walkable tourism node is critical to the attraction of higher spending and overnight visitor markets in the longer term. Growing existing tourism-focused events in the community will introduce Sylvan Lake to a broader market of potential repeat leisure visitors. The attraction of several major provincial events will increase the publicity the community attracts and again stimulate interest in leisure visitation. Finally, the development of a major new Attractor (see Appendix 1) in the community will increase publicity, interest and visitation in our core target markets. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 2: Tourism Product and Experience Development: Enhancements to existing tourism products/experiences and creation of new tourism experiences expands the tourism season and visitor markets for Sylvan Lake. KR 2.1: The downtown district themed, walkable area is planned, implemented, and substantially completed, with successful tourism services, by 2018. Strategies LEAD Support Start Finish $Internal $External OPS Prioritize development areas within the downtown district. (50th, Marina, 33 P&D EDO Jan Dec $4.5 1 St, etc.). Communicate with general public re pattern book, CAO 2013 2018 million lakeside/Provincial Park and other issue realities. Page 115 of 234 CO Meet with property/building owners in downtown district to determine July Dec 2 interest in a façade renovation pilot project. Prepare project overview and EDO P&D 2013 2013 budget for Council. Review and identify potential policy amendments for the purpose of P&D Sept Dec 3 EDO accomplishing the desired growth in the downtown district. 2013 2015 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 42. Prepare marketing materials/communication brochures for pattern book and façade program and application, post online and distribute to business P&D Jan Dec 4 EDO community. Launch façade program. CO 2014 2016 P&D Realtors Publish development interest and opportunities to the Sylvan Lake and Dec Dec 5 EDO Property regional development. Incorporate a property search tool into the website. 2014 2018 Owners CAEP P&D Dec Dec 6 Partner with major investors to bring first block to development. EDO Council 2015 2018 EDO Plan and execute comprehensive marketing program to support opening and CO Dec Dec 7 DMO operation of downtown district. Contracted 2015 2018 resource Measure results of façade program & development opportunities, share DMO Dec Dec 8 information with partners, adjust marketing programs. EDO P&D 2016 2018 CO EDO Communicate success and future plans throughout the community and to Dec Dec 9 DMO CO tourism partners in Alberta. 2016 2018 Page 116 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 43. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 2: Tourism Product and Experience Development: Enhancements to existing tourism products/experiences and creation of new tourism experiences expands the tourism season and visitor markets for Sylvan Lake. KR 2.2: Three new, unique/niche businesses are attracted to the downtown district by 2018. Strategies LEAD Support Start Finish $Internal $External EDO Contracted Apr Sept $12,000 Conduct research and consult with business partners to identify significant 1 resource 2013 2013 2013 goods and services gaps and opportunities in the downtown district. CO Prioritize business development opportunities, and prepare an investment EDO CO Aug Sept $5,000 2 profile. P&D 2013 2013 Printing Publish development interest and opportunities in known community and EDO CO Jan Dec 3 regional channels. P&D 2014 2018 Identify long list and priority short list of local and regional investors who EDO P&D Sept Dec 3 may be interested in the identified development opportunities. 2014 2018 EDO P&D Sept Dec $15,000 Meet with interested investors to facilitate investment and development of 4 CAO 2014 2018 targeted incentives. Assist with development of feasibility study. OPS EDO DMO Dec Dec 5 Support development by removing obstacles where possible. Chamber 2015 2018 Organize supportive leveraged marketing of new businesses in conjunction DMO EDO Dec Dec 6 with downtown district marketing. Chamber 2015 2018 EDO CO Dec Dec 7 Communicate success to local partners and citizens of Sylvan Lake. DMO 2016 2018 EDO P&D 8 Repeat the process with other new business opportunities. Page 117 of 234 CO W e s t e r n M a n a g e m e n t C o n s u l t a n t s 44. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 2: Tourism Product and Experience Development: Enhancements to existing tourism products/experiences and creation of new tourism experiences expands the tourism season and visitor markets for Sylvan Lake. KR 2.3: Overnight accommodation supply is increased by 20% by 2015 and a further 20% by 2018. Strategies LEAD Support Start Finish $Internal $External Contracted Steering July June Determine room supply by category, occupancy, RevPAR and season resource Committee 2013 2014 1 in Sylvan Lake by working with DMMO, business leaders, Chamber Chamber and ownership groups. EDO Contracted Chamber Address market characteristics of market coming to Sylvan Lake now, 2 resource EDO by type and by propensity to stay over in fixed roof accommodation. DMO EDO P&D Contract hotel needs/feasibility study, including assessment of Contracted $15,000 3 incentive requirements. Connect hotel opportunities to themed resource downtown district street development. DMO Work with hotel investment community and ATPR to identify investor EDO Private Sector 4 interest in development. P&D P&D P&D 5 Remove obstacles to foster development. Council EDO Create marketing support for new developments/capacities while Contracted EDO 6 linking this to marketing support for overnight stays in existing resource Accommodatio Page 118 of 234 accommodation. DMO n Sector Contracted EDO 7 Launch new properties with marketing, publicity and PR support. resource CO DMO W e s t e r n M a n a g e m e n t C o n s u l t a n t s 45. Contracted CO 8 Continue to support fixed roof with marketing across all seasons. resource Chamber DMO Measure results in room nights, spending in community and economic Contracted EDO 9 impact using ATPR economic impact model. resource DMO Communicate results to Sylvan Lake community and invite citizens to CO EDO 10 use their new facilities. Attract more investment in accommodation as the overnight markets EDO P&D Dec 11 grow. DMO 2018 Page 119 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 46. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 2: Tourism Product and Experience Development: Enhancements to existing tourism products/experiences and creation of new tourism experiences expands the tourism season and visitor markets for Sylvan Lake. KR 2.4: Two current major events grow to encompass new target groups by 2016. Strategies LEAD Support Start Finish $Internal $External Review and assess major events in Sylvan lake, ranking them in order of Contracted SEC Feb June 1 potential to grow overnight as well as day markets to Sylvan. resource EDO 2014 2014 Open discussion with two major event organizations with a focus on how to Contracted EDO Mar Dec 2 help them succeed and the barriers that need to be removed. resource SEC 2014 2016 CS DMO Mar Dec 3 Act to remove barriers and realize opportunities. EDO 2014 2016 SEC DMO Contracted Dec 4 Provide marketing support for each event in key target markets. resource 2016 CO Contracted CO Dec 5 Measure success and report it to the whole community via normal channels. resource EDO 2016 Contracted 6 Repeat the process with other events with potential to grow markets. resource Page 120 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 47. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 2: Tourism Product and Experience Development: Enhancements to existing tourism products/experiences and creation of new tourism experiences expands the tourism season and visitor markets for Sylvan Lake. KR 2.5: One new major tourist attractor is developed in Sylvan Lake by 2018. Strategies LEAD Support Start Finish $Internal $External Research range of ideas for a new Attractor by looking to best practices and Contracted Chamber Jan 0.25 FTE polling Chamber and area business community. Consider a lake-based resource EDO 2015 1 aquarium product, a Lighthouse attraction, a “Wipeout” facility, activity DMO nodes for snowbirds, and others. Contracted P&D Short list Attractors based on apparent market/financial potential, and resource EDO 2 identify/shortlist sites for and Attractor. Private Sector Contracted EDO 3 Test with private sector investor community, locally and more broadly. resource P&D Conduct feasibility assessment and economic impact estimate, working Contracted ATPR 4 with ATPR if possible. resource EDO EDO ATPR Private 5 Work with investors, ATPR to realize new Attractor development. Sector Chamber P&D EDO Page 121 of 234 6 Support development stage by removing obstacles as appropriate. Private Sector DMO Contracted Invest in collaborative, leveraged marketing to support startup and 7 resource operation of new attractor. CO CO EDO Dec 8 Track results, and communicate to stakeholders. Contracted 2018 resource W e s t e r n M a n a g e m e n t C o n s u l t a n t s 48. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 2: Tourism Product and Experience Development: Enhancements to existing tourism products/experiences and creation of new tourism experiences expands the tourism season and visitor markets for Sylvan Lake. KR 2.6: Three new major events are attracted, across more than one season, by 2018. Strategies LEAD Support Start Finish $Internal $External Contracted CS Jan .25 FTE Conduct asset inventory to determine facility and recreation attributes 1 Resource Volunteers 2015 of the community. Create major event committee of key stakeholders. FCSS Research and review major events that are best matched to Sylvan Contracted CS 2 Lake and its volunteer component. Resource Volunteers Determine seasonal needs and capacity, and shortlist major events that Contracted CS 3 can be attracted. Resource FCSS Contracted EDO 4 Approach short list of major events to determine interest. Resource CS Work closely with interested events and the Sylvan Lake business and Contracted EDO 5 volunteer community to provide volunteer capacity, incentives, Resource CS investment as required, marketing and research/tracking. Work with DMO to prepare comprehensive marketing support for the Contracted DMO 6 event, working with the event organizers. Resource Design benchmarking and research approach to capture impact of the Contracted ATPR 7 event. Resource DMO SEC Contracted Page 122 of 234 Resource 8 Launch the event(s). Volunteers CS OPS W e s t e r n M a n a g e m e n t C o n s u l t a n t s 49. DMO Contracted Resource Measure results, report economic impact to stakeholders, and manage post event 8 EDO publicity and PR. CO Follow up with organization to see if the event can be attracted annually or on a Contracted EDO Dec 9 regular basis. Resource 2018 Page 123 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 50. Marketing is critical to destination success. This Strategic Priority focuses attention on creating coordinated marketing which can leverage the destination marketing resources in the Province of Alberta, and particularly from Travel Alberta. This approach provides a marketing plan as a common platform for marketing in order to access funding. It supports business with toolkits and workshops to assist them with tourism marketing. It focuses on target markets and creating repeat visitation. Finally, it recognized that a desirable and walkable destination area will attract local residents as a core market and anchor in the success of the area. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 3: Tourism Marketing: Focused, collective and leveraged tourism marketing puts Sylvan Lake on the “must see” list. KR: 3.1: A Strategic Marketing Plan prioritizes target markets and sets detailed marketing strategies and activities by December, 2014 with execution thereafter. Strategies LEAD Support Start Finish $Internal $External Organize a working group to prepare/oversee the Strategic Tourism Marketing EDO Contracted Oct Dec Plan. This group should include all major Attractors, the downtown district Resource 2013 2014 1 business community, the Chamber, and should be led by the DMO if one is in place. EDO Contracted Jan Feb Determine realistic total investment in tourism marketing that is possible Resource 2014 2014 2 between the business community, TOSL and other resources. Investigate Travel leveraging potential with Travel Alberta and factor this into planning. Alberta EDO Travel May Sept $40,000 $20,000 Retain resources to conduct a marketing strategy and plan if necessary. Alberta 2014 2014 3 Otherwise, facilitate a business group to prepare the plan. Contracted 0.25 FTE Page 124 of 234 Resource EDO CO Oct Mar $30,000 $15,000 Build the core marketing infrastructure for tourism – website, social network, 4 Consultant 2014 2015 image/logo (Brand). DMO W e s t e r n M a n a g e m e n t C o n s u l t a n t s 51. DMO EDO Jan Dec $125,000 $50,000 Launch the immediate initiatives identified in the marketing strategy which CO 2015 2015 per yr 5 may include electronic and print collateral, support material for ambassador Total program, travel trade, meetings planners, and media. DMO investment Plan and prepare the remaining major initiatives from the strategy, branding, DMO EDO Apr Dec 6 brand positioning, awareness and differentiation, target markets, the promotion Consultant 2015 2015 mix and measurement of results. DMO EDO Jan Ongoing 7 Launch the marketing strategy and plan. CO 2016 DMO Consultant Jan Mar 8 Measure results and adjust tactics as required. 2018 2018 Report results to the business and citizen stakeholder communities in Sylvan DMO EDO Apr Dec 9 Lake. 2018 2018 Page 125 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 52. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 3: Tourism Marketing: Focused, collective and leveraged tourism marketing puts Sylvan Lake on the “must see” list. KR 3.2: Local businesses access a marketing toolkit to support their efforts by May 2016and thereafter. Strategies LEAD Support Start Finish $Internal $External Travel Alberta presentation on ATIS program and benefits at Chamber fall Chamber EDO Sept May function. Market to the broader business community. Coordinate with Travel 2013 2014 1 Alberta to use Travel Alberta workshops and tool kits to bring marketing planning information to business in Sylvan Lake. Create/work with a business task group to lead this process, or have the DMO do EDO TA 2 this work if it is in place. Seek Travel Alberta support/facilitation of this group to Chamber Contracted plan and refine and modify their existing toolkits for Sylvan Lake businesses. Resource Determine community investment and matching dollars (Travel Alberta), and DMO Contracted 3 prepare toolkits and distribute to local business. resource EDO Identify the key areas of support that businesses would like to see in place to help DMO Travel them market Sylvan Lake and their businesses – electronic “shells”, print shells, Alberta 4 awareness pieces, newspaper inserts or advertorials, leveraged packaging, event support/marketing etc. Travel Alberta to conduct workshops on marketing with local business. Monitor and support business use of the toolkits and workshop information. DMO Travel 5 Alberta 6 Measure results/ROI of the toolkit. DMO Communicate results to business stakeholders and to citizens of Sylvan Lake. DMO CO May Page 126 of 234 2016 7 and ongoing W e s t e r n M a n a g e m e n t C o n s u l t a n t s 53. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 3: Tourism Marketing: Focused, collective and leveraged tourism marketing puts Sylvan Lake on the “must see” list. KR 3.3: Regional marketing and cross promotion increases awareness and visitation to Sylvan Lake by December 2016 and thereafter. Strategies LEAD Support Start Finish $Internal $External DMO Contracted Jan Work with business group to plan and execute this initiative or with the DMO Resource 2015 1 if it is running. Travel Alberta DMO Tourism Identify high priority communities, entities for cross promotion initiatives – Red Deer 2 Travel Alberta, Tourism Red Deer, Red Deer County, Lacombe County, larger Travel private sector entities/initiatives or Events. Alberta Determine level of “fit” with Sylvan Lake marketing strategy, messaging, DMO Contracted 3 target markets, psychographics etc. Resource DMO Contracted 4 Design marketing approach in conjunction with selected partners. Resource Fund the marketing approach on a leveraged basis, offering Sylvan business DMO Contracted 5 community access to the marketing initiative. Resource DMO Contracted 6 Build measurement into the program, and measure the results. Resource DMO Contracted Dec 2016 7 Report results to business community and to citizens of Sylvan Lake. Resource and Page 127 of 234 ongoing W e s t e r n M a n a g e m e n t C o n s u l t a n t s 54. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 3: Tourism Marketing: Focused, collective and leveraged tourism marketing puts Sylvan Lake on the “must see” list. KR 3.4: Former lake visitors revisit Sylvan Lake and spend at local businesses by 2015 and thereafter. Strategies LEAD Support Start Finish $Internal $External Research key motivators for a return visit among former visitors, concentrating on DMO EDO Jan 1 Edmonton and Calgary. 2014 Prepare a compelling promotion campaign for those visitors. Benchmark repeat visitors DMO CO 2 through beach survey. EDO DMO CO 3 Launch the campaign and measure results through survey research. EDO DMO Dec 4 Adjust the campaign as required. 2015 Page 128 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 55. The following two Key Results reference the need for increased resident visitation and spending and increased business revenues. While it is important for tourism businesses to also have local revenue to sustain them, these two Key Results are less focused on tourism than on local shopping results. Therefore, they have been placed under the leadership of the Chamber of Commerce (Chamber), and supported by the Downtown Revitalization effort. The DMO is supportive by encouraging business to participate. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 3: Tourism Marketing: Focused, collective and leveraged tourism marketing puts Sylvan Lake on the “must see” list. KR 3.5: Local residents’ visitation and shopping in the downtown district increases by 25% by September 2014 and 50% by December 2016. Strategies LEAD Support Start Finish $Internal $External June Research to confirm business mix, hours of operation, seasonal variation, and capacity 1 EDO Chamber 2013 in the downtown district. Work with business leaders group to plan promotion campaign, agree on Chamber EDO 2 measurement approaches, and encourage residents to discover downtown district. Develop comprehensive incentive program to encourage downtown district visits – a Chamber EDO 3 downtown “visa”, a stamp around program, a shopping passport or similar. Prizes for youth, adults will stimulate visits during targeted days/hours. Define media mix for the program – website, newspaper, newsletters, electronic Chamber EDO 4 billboards, radio etc. DMO Chamber EDO 5 Ensure and agreed tracking system is in place and working for all venues. DMO Chamber EDO 6 Page 129 of 234 Launch program. DMO Chamber EDO 7 Track results by business and by spending. Regular surveys to evaluate results. DMO Report results to business community and to citizens through appropriate media Chamber EDO 8 channels. DMO Conduct economic impact summary of campaign results using ATPR economic impact Chamber DMO Dec 9 model. DR 2016 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 56. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 3: Tourism Marketing: Focused, collective and leveraged tourism marketing puts Sylvan Lake on the “must see” list. KR 3.6: Business revenues from repeat customers increase by 10% by 2015. Strategies LEAD Support Start Finish $Internal $External Chamber EDO Oct 1 Work with business group to define requirements and obtain agreement on approach. 2013 Confidentially measure benchmark revenues for relevant businesses... downtown Chamber EDO 2 district and others. Launch “shop local”/support packaging marketing programs under the marketing Chamber DMO 3 strategy. Create programs that both incentivize and measure “repeat” customers… passport Chamber 4 program, coupon etc. DMO Chamber 5 Measure results. DMO Chamber Dec 6 Communicate results to business community and the citizens of Sylvan Lake. DMO 2015 Page 130 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 57. The Town of Sylvan Lake continues to implement its signage and way finding plans as a final stage in the downtown district development. Some of the Key Results following suggest that this program be reviewed from a tourism perspective and that implementation continue. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 4: Accessibility and Circulation: Visitors experience easy access to Sylvan Lake, and information and circulation through the community is clear and efficient. KR 4.1: Proven signage efficiently guides visitors to identified destinations within Sylvan Lake by December 2014 and is improved upon regularly thereafter. Strategies LEAD Support Start Finish $Internal $External Confirm value of existing signing/way finding program from a tourism perspective. P&D OPS Sept 1 CO 2013 Support implementation of signing program and communicate its positive results to the P&D OPS 2 community- publicity and PR. Review access signing and signing plans with Town, County, ATPR and Alberta P&D EDO 3 Transportation. Work with ATPR to identify community opportunities under the tourism signing program managed by ATPR. Obtain access signs on major routes as required through business/public partnerships. P&D EDO Dec $5,000 Lobby the province for help as needed. 2014 better 4 and sign on ongoing 50th Page 131 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 58. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 4: Accessibility and Circulation: Visitors experience easy access to Sylvan Lake, and information and circulation through the community is clear and efficient. KR 4.2: Awareness, information and direction provided by a program to improve public access to Sylvan Lake attractions and activities is established by December 2014 and thereafter. Strategies LEAD Support Start Finish $Internal $External Working with business group and the Chamber, EDO will plan the information and EDO CO Jan 1 direction role of resources that would provide services in the downtown district. Chamber 2014 Prepare collateral support material, tent site(s), and other tools needed by EDO Chamber 2 downtown district resources to provide information to guests. Use coded discount cards or other methods to track results. Communicate the program to citizens, businesses and recruit more downtown EDO CO 3 information resources as needed. Chamber Train employees and volunteers on providing “concierge services” and client EDO Consultant $2,500 $2,500 4 servicing techniques as well as hospitality and service. Service Excellence training Chamber (business may be negotiated and delivered. support) 5 Launch program. EDO Chamber 6 Measure results. Conduct economic impact with ATPR if possible. EDO Chamber CO Chamber Dec 7 Communicate results to business stakeholders and citizens of Sylvan Lake. 2015 Page 132 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 59. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 4: Accessibility and Circulation: Visitors experience easy access to Sylvan Lake, and information and circulation through the community is clear and efficient. KR 4.3: Innovative improvements to parking options relieve issues and pressure by December 2015 and thereafter. Strategies LEAD Support Start Finish $Internal $External Review past research, assessments and recommendations on parking in and around P&D EDO April $60,000 1 the community. Consider how visitors and residents move about the community, and 2014 their parking, RV sites, storage and circulation needs. Consider creative options – shuttle bus service to RV Parks, step on service in the P&D EDO 2 downtown, rental services, etc. using a mobility planning approach. P&D EDO 3 Gather support for priority solutions and test concepts with the market. CO 4 Implement the solutions. P&D EDO 5 Track results and adjust as necessary. P&D EDO P&D CO December 6 Report results to partners and to the community. 2015 and ongoing Page 133 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 60. SYLVAN LAKE TOURISM STRATEGY, 2013-2018 Strategic Priority 4: Accessibility and Circulation: Visitors experience easy access to Sylvan Lake, and information and circulation through the community is clear and efficient. KR 4.4: Access to Sylvan Lake by boat encourages visitors and spending in the downtown district by December 2016. Strategies LEAD Support Start Finish $Internal $External P&D CO Feasibility $5,000 Research situation with existing and proposed marinas with their ability to EDO Study engagement 1 moor boats on a day basis for guests from other parts of the lake. completed Feasibility study already done. 2013 Encourage same day mooring so boaters access the downtown district from the P&D EDO 2 marinas. Deal with parking for boat trailers. Work with existing private sector boat launches to ensure affordable public EDO 3 access to launch and park near the downtown district. EDO CAO Research potential for a public boat launch within or near Sylvan Lake, 4 Lacombe working with ATPR, other provincial departments as appropriate. County CAO EDO 5 If feasible, negotiate acquisition of land for a public launch and parking site. P&D 6 Build a public boat launch. P&D OPS DMO EDO 7 Promote the boat launch to the boating community in Alberta and beyond. CO Track results, report to the business community, downtown district and to EDO CO Dec 8 citizens of Sylvan Lake. 2016 Page 134 of 234 3.7 Implementation The GANTT chart following identifies the timing of Key Results as envisioned by the participants in the strategy process and by the Town of Sylvan Lake senior management team. W e s t e r n M a n a g e m e n t C o n s u l t a n t s 61. Town of Sylvan Lake Tourism Strategy Plan - IMPLEMENTATION GANTT CHART, 2013-2018 Strategic Priorities and Key Results 2013 2014 2015 2016 2017 2018 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Strategic Priority 1: Organization and Communications Economic impact and value of tourism in Sylvan Lake is accessed and communicated to residents, council, and other KR 1.1 key audiences by March 2014. KR 1.2 A dedicated tourism organization leads tourism development and marketing in Sylvan Lake by December 2014. KR 1.3 Sylvan Lake planning bylaws and policies foster tourism business development by August 2015 and thereafter. » A cohesive and collaborative business and government community in Sylvan Lake creates and promotes a “pro- KR 1.4 business” strategy and communication by December 2015 and thereafter. » Strategic Priority 2: Tourism Product and Experience The downtown district themed, walkable area is planned, implemented, and substantially completed, with KR 2.1 successful tourism services, by 2018. KR 2.2 Three new, unique/niche businesses are attracted to the downtown district by 2016. KR 2.3 Overnight accommodation supply is increased by 20% by 2018. KR 2.4 Two current major events grow to encompass new target groups by 2016. KR 2.5 One new major tourist attractor is developed in Sylvan Lake by 2018. Page 135 of 234 KR 2.6 Three new major events are attracted, across more than one season, by 2018. Strategic Priority 3: Tourism Marketing A Strategic Marketing Plan prioritizes target markets and sets detailed marketing strategies and activities by KR 3.1 December 2014 with execution thereafter. KR 3.2 Local businesses access a marketing toolkit to support their efforts by 2016 and thereafter. » KR 3.3 Regional marketing and cross promotion increases awareness and visitation to Sylvan Lake by 2015 and thereafter. » KR 3.4 Former lake visitors revisit Sylvan Lake and spend at local businesses by 2015 and thereafter. » Local residents’ visitation and shopping in the downtown district increases by 25% by September 2013 and 50% by KR 3.5 December 2014. KR 3.6 Business revenues from repeat customers increase by 10% by 2015. » W e s t e r n M a n a g e m e n t C o n s u l t a n t s 62. Strategic Priority 4: Accessibility and Circulation Proven signage efficiently guides visitors to identified destinations within Sylvan Lake by 2015 and is improved up on KR 4.1 regularly thereafter. » Awareness, information and direction provided by a program to improve public access to Sylvan Lake attractions and KR 4.2 activities is established by 2014 and thereafter. » KR 4.3 Innovative improvements to parking options relieve issues and pressure by 2015 and thereafter. » KR 4.4 Access to Sylvan Lake by boat encourages visitors and spending in the downtown district by 2016. » » = refers to ongoing activity Page 136 of 234 W e s t e r n M a n a g e m e n t C o n s u l t a n t s 63. APPENDIX I Definitions and Perspective: Attractors, Attractions and Events W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 137 of 234 64. DEFINITIONS OF KEY TERMS 1.1 Attractions Tourist Attraction - a facility or location which entertains, enlightens, challenges, hosts recreation and sometimes “transforms” its visitors, and which has some focus on or recognition of tourism visitors (information, pricing, etc). A community museum may be an example of an attraction, and would be called a cultural attraction. Tourist ATTRACTOR – Attractors are major tourism attractions which are so powerful as visitor magnets that they represent the “main trip purpose” for that day’s visit for their markets. In Sylvan Lake the beach and water contact resource is a major Attractor. The water slide is a major Attractor. Other attractions, such as go kart facilities, serve the visitors and enhance the visitor experience but are not classified as Attractors. 1.2 Events Events come in all shapes and sizes. For the purpose of the Sylvan Lake strategy we can think of events in the following ways: Community Event – any one time or recurring community event which does not have any strong focus on or intention of serving tourist visitors (tourists are people who come from more than 80 km away). Tourism Event – an event that is planned and focused on attracting and serving tourists as well as local people is a tourism event. This could be a regular or a one-time event. In Sylvan we might think of the weekly farmer’s market operating in the downtown district as a recurring tourism event during the high season. Major Event – A major event is one which attracts large tourism markets and would be considered a “city-wide” event in that it would fill up most accommodation/restaurants etc. Such an event could be community AND tourism focused, an example of which may be the “Summer Fair”… with thrill rides and community activities that are also focused on tourist visitors and particularly Visiting Friends and Relatives (VFR) visitors. Some of the major water- based events held in Sylvan in the summer would be major events, attracting large numbers of both participants and spectators. Some other categories: Major Sporting Event – The hockey school COULD be thought of as a major sporting event. Alternatively, it could be considered an ATTRACTOR in Sylvan Lake. Regardless, it bring tourists and is an annual sporting event. Others might include Triathlon events, bike races or W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 138 of 234 65. demonstration sports (BMX etc.), skateboard competitions, water-based competitions and others. Tournament Events – are also considered major tourism events in some communities, especially if they fill the accommodations and restaurant capacity of the community. The largest ones attract both participants and spectators who come as tourists. Sylvan Lake might target an annual tournament Hallmark Events – these events are ones which have their own “Brand” and following and usually are nationally or internationally recognized. Examples might include the G20 summit, a Formula One race on the circuit, or even a gallery or museum showing (Tutenkamen, Picasso, or the Da Vinci) exhibits would be examples. Hallmark events usually travel to major cities. As Sylvan Lake considers event attraction, thought should be given to the “fit” with the community and how much local participation would be expected, and the type of tourist, both spectator and participant targeted by the event. Overnight stays vs. day visitors should also be a consideration. W e s t e r n M a n a g e m e n t C o n s u l t a n t s Page 139 of 234 Tourism Strategy Draft Review Open House Strategic Priorities: 1. Organization & Communication 2. Tourism Product & Experience Development 3. Tourism Marketing 4. Accessibility & Circulation The Steering Committee welcomes you to participate and provide feedback on the direction the Tourism Strategy has taken to-date. Over twenty-two businesses and community members, in cooperation with Page 140 of 234 the Town of Sylvan Lake staff, have worked on developing this strategy over the course of the last four months. This process has been facilitated by: and Key Results • KR 1.1: Economic impact and value of tourism in Sylvan Lake is assessed and communicated to residents, Council, and other key audiences by March 2015. Strategic Priority 1 • KR 1.2: A dedicated tourism organization leads tourism development and marketing in Sylvan Organization & Lake by December 2014. Communication • KR 1.3: Sylvan Lake planning bylaws and policies foster tourism business development by Focused organizations, supportive December 2015 and thereafter. policy & collective action • KR 1.4: A cohesive and collaborative business positions Sylvan Lake as a leading and government community in Sylvan Lake community. creates and promotes a “pro-business” strategy and communication by December 2015 and thereafter. Page 141 of 234 Key Results • KR 2.1: The downtown district themed, walkable area is planned, implemented, and substantially completed, with successful tourism services, by 2018. Strategic Priority 2 • KR 2.2: Three new, unique/niche businesses are attracted to the downtown district by 2018. Tourism Product & • KR 2.3: Overnight accommodation supply is Experience Development increased by 20% by 2015 and a further 20% by Enhancements to existing tourism 2018. products/experiences and • KR 2.4: Two current major events grow to creation of new tourism encompass new target groups by 2016. experiences expands the tourism • KR 2.5: One new major tourist attractor is season and visitor markets for developed in Sylvan Lake by 2018. Sylvan Lake. • KR 2.6: Three new major events are attracted, across more than one season, by 2018. Page 142 of 234 Key Results • KR: 3.1: A Strategic Marketing Plan prioritizes target markets and sets detailed marketing strategies and activities by December 2014. • KR 3.2: Local businesses access a marketing toolkit Strategic Priority 3 to support their efforts by May 2016 and thereafter. • KR 3.3: Regional marketing and cross promotion Tourism Marketing increases awareness and visitation to Sylvan Lake by Focused, collective and leveraged December 2016 and thereafter. tourism marketing puts Sylvan • KR 3.4: Local residents’ visitation and shopping in Lake on the “must see” list. the downtown district increases by 25% by September 2015 and 50% by December 2017. • KR 3.5: Business revenues from repeat customers increase by 10% by 2015. • KR 3.6: Former lake visitors revisit Sylvan Lake and spend at local businesses by 2015 and thereafter. Page 143 of 234 Key Results • KR 4.1: Proven signage efficiently guides visitors to identified destinations within Sylvan Lake by December 2014 and is improved upon regularly thereafter. Strategic Priority 4 • KR 4.2: Awareness, information and direction provided by a program to improve public access to Accessibility & Circulation Sylvan Lake attractions and activities is established Visitors experience easy access to by December 2014 and thereafter. Sylvan Lake and the waterfront, and • KR 4.3: Innovative improvements to parking information and circulation through options relieve issues and pressure by December the community is clear and efficient. 2015 and thereafter. • KR 4.4: Access to Sylvan Lake by boat encourages visitors and spending in the downtown district by December 2016. Page 144 of 234 TOURISM STRATEGY OPEN HOUSE INPUT September 5th, 2013 5-7 pm Sylvan Lake Family and Community Centre 1.0 What are your overall views about the Town of Sylvan Lake Tourism Strategy? - Pleased to see the direction. It has been long overdue - Excellent, great to see plans, communication and action. - Very good initiative - So glad to see the depth of reach! - I am very impressed with the strategy and feel it is an important first step towards a successful tourism industry in Sylvan Lake. Very good work by all! - Very pleased we are doing this. - The overall strategy is very good. - I think it appears to be a fairly well thought out approach but a large undertaking to bring all of its many aspects to fruition. I was pleased to see that it is recognized that, although tourism is an important aspect of Sylvan Lakes’ economy and one that has huge potential to be developed further, it is not the sole driver of the economy. Also, there are many residents living in the town where tourism is not their biggest concern for focus. A big factor to moving forward is truly understanding the current state and impact of tourism in Sylvan. Many factors over the past few years (such as continual construction, etc.) have had disastrous impacts on existing businesses and public perceptions. The impact of some of the positive results arising from the improvement activities (ie. better sidewalk access on lakeshore, attractive landscaping additions on walkway, etc.) will take time to understand. - Overall positive - but with some questions. :) - A water taxi bus service around the lake , stopping at all the summer village ports and dropping off at the main pier in Sylvan Lake would increase the down town shopping traffic. - It’s smart that SL is developing this; glad to see it. - Like the level of participation from business and other organizations. - Obviously still very early in the strategy planning process; will be watching to see how it develops. 1 Tourism Strategy – Open House Input Page 145 of 234 2.0 Please comment on each of the Strategic Priorities after you have visited the station 2.1 Strategic Priority 1: Organization and Communications: Focused organizations, supportive policy, and collective action positions Sylvan Lake as a leading community. - DMO: engaging business is tough – threshold – small business too busy o DMF – maybe start now so you’re in the habit - Engaging the business community will be a challenge as most are single person operations and have difficulties getting away to be part of a group. Overcoming protectiveness is also a challenge. - Use the chamber as a go between like a board of trade. - Important that these organizations work together as a collective body, not individually. Show a collective voice. - Love the idea of a tourism.org. Can help to attract events and visitors. Take advantage of room tax and provincial programs. - The logical first step to creating and managing the marketing effort. Help build consensus with residents of the importance of tourism in this town. - Like “dedicated tourism organization”. Need “pro-business” and enhanced customer service training. - A general comment. This is not just the council, the governments, but the community as a whole. The one important component is that the Business Community and the Realtors who promote our town externally work together with the Town and their Communications and Economic Departments who are also targeting potential and new businesses and residents to become a part of Sylvan Lake. ie-people come to Sylvan Lake because of Sylvan Lake RV, Sylvan Lake Truck Ranch, Four Winds Marine, Hockey Central, as well as the national chains that are here…Walmart, Sobey’s, No Frills, Canadian Tire, Shoppers, Rexall, Boston Pizza, McDonalds, Specialty Retail, Movie Theatre and Amusements such as the Water Slide and Golf Courses who all advertise outside of our specific market area. We need to take advantage of this advertising power to work together to bring tourists and businesses to at least check us out, maybe stay a while and relocate. We all need to work in Harmony. 1 message-1 voice. - From my background in Project Management and Service Management, I have learned that organization and effective communication are key aspects to the success of any project or concern. The town needs to put focus into finding more ways to efficiently and effectively communicate with and engage the public of Sylvan Lake. - Getting buy-in, participation and co-operation from key stakeholders will be the key in being able to move forward positively. - The economic impact and real dollar value of tourism needs to translate into REAL dollars going to Sylvan Lake ratepayers - otherwise why would the average home owner want a bunch of tourists in their town? A dedicated tourism organization will be a challenge - historically the Chamber of Commerce has expected taxpayer monies to pay for invigorating their businesses. The 2 Tourism Strategy - Open House Input Page 146 of 234 now defunct Heart of Town struggled at many meetings to even get a quorum and this was an organization which taxed itself. What is the definition of 'pro-business'? Lowering business tax rates? Perhaps this is incorrect, but it is my understanding that the Town of SL already has low commercial rates compared to other communities of its size and locality. - Hope that business buys in to the impact and value of tourism. - What type of “dedicated tourism organization”? - Planning bylaws and policies need to address the prohibitive cost to new downtown businesses required to meet the Pattern Book criteria. 2.2 Strategic Priority 2: Tourism Product and Experience Development: Enhancements to existing tourism products/experiences and creation of new tourism experiences expands the tourism season and visitor markets for Sylvan Lake. - Tourism Attractors: Some of this will require a $ investment. Where will that come from. - Yes to chamber/tourist booth, yes to beach ambassadors, yes to connect with Travel AB and utilize their infrastructure. - Before too much work is done on Product and bringing more people to Town – campgrounds and R.V. camps must be established. We are already turning people away who want to camp. - Would LOVE to see more events attracted; more reasons to celebrate. CIVIC PRIDE. - This strategy should bring together all the attractions and activities available in Sylvan Lake and promote the package to tourists. - Need to focus on increasing overnight accommodation. Need to further the “lake access” process. RE: RR21 - Hand in Hand-we all need to work together. - Please ensure that there is good handicap accessibility throughout the planning and execution – both in business/commercial buildings, event accesses, sidewalk and parking solutions. Currently there are many challenges for anyone who is wheelchair- bound in being able to easily manoeuvre around town and participate in events. One small example of difficulty at events was last year’s Farmers Market on 50th. It was a great idea to bring people into the downtown area but was set up in such a way that wheelchairs were unable to get access on/off sidewalks and were unable to move easily from booth to booth – virtually impossible to navigate. Thankfully, the organizers listened to the feedback provided, as this year’s downtown market was set up much better and was easy to navigate with a wheelchair, a much more enjoyable experience – kudos to them! At the meeting, I learned that the waterslide is on leased land, with 25 years left on the lease and that, should the waterslides close down, the shoreline is to be restored and the property has to be used for recreational purposes. There is a common misconception/fear out there, that I too had heard/felt, that more condos would likely be built in its place, which would continue to erode public access/view of the lake. It is 3 Tourism Strategy - Open House Input Page 147 of 234 heartening to hear the potential uses it could be used for should the waterslides disappear (ie. boat mooring/launching, park area, etc.) - Referencing the handout at the open house - KR 2.2 - is there a plan to attract tied to KR 1.4? KR2.4 - will this consist of 'hands on' help? Dollars? or simply tying in advertising? KR 2.5 - I like this idea and it works in many Ontario towns - please look to them for insight. KR 2.7 - Again this will be a challenge and you don't want to step on another municipality’s toes. - Is it determined that a theme is the best way to draw tourists to a retail/downtown area? I find Pete’s at the Beach a unique and enjoyable experience and it’s eclectic to its core. - Isn’t the “Cape Cod in Alberta” a theme already? Between a new theme and the Pattern Book, will the vision get too complex or muddied? - Great idea to grow to current events; how will the two be selected? - Lake access has become huge issue and needs to be addressed by the Town of Sylvan Lake and other perimeter municipalities quickly. 2.3 Strategic Priority 3: Tourism Marketing: Focused, collective and leveraged tourism marketing puts Sylvan Lake on the “must see” list. - Cross promotion has great potential. - Tourism is one thing, small town living is a huge second. Sylvan Lake is halfway between Calgary and Edm. People commute farther than that in Toronto. - This strategy should create the awareness that Sylvan Lake is an extremely important recreational area in the province. - Like how you have measurable results based on your marketing plan. - All levels of governments advertise and promote tourism for Canada, Alberta, Central Alberta, Red Deer & Lacombe counties and locally Sylvan Lake. We need to have a Common Theme or message. We all need to promote together. Print, TV, Radio, Social Media, our Town Web Site etc. And local signage and advertising, the community needs to be in the KNOW of what, when and where activities are happening in our town. We are now not aware of these activities. Activities in Red Deer can bring people to Sylvan. Events in Sylvan will bring visitors to Central, AB- Lacombe corn maze brings people from everywhere. We all need to ask ourselves- Why are they here and who or what brought them here? Centre Fest-Rebels, Centrium, Tour of Alberta, Ball Tournaments, RDC, Collecutt Centre, Conventions, etc. - Proper marketing is essential. “Build it and they will come” philosophies generally only work in the movies. We need to ensure that marketing also targets and entices the local residents as they are key to the sustainability of any year round businesses or large events. On visits to my parents in Sylvan Lake, prior to moving here ourselves four years ago, a highlight was always to do a shopping/exploring expedition downtown to places like Tiny Treasures, Divine Indulgence, Eclectica, Cobbs and Brenda Fayes. I must admit 4 Tourism Strategy - Open House Input Page 148 of 234 that now I rarely go downtown as there is little left to show off to visitors and it’s not really appealing to see. I believe more niche and unique shops would be an attractor. The changes to the façade at Cobbs are a good start to making the area more attractive. - KR 3.2 - The toolkit should be available to all major event planners as well, not just business KR 3.1 - This will be crucial - Marketing toolkit sounds intriguing and potentially very effective for business. 2.4 Strategic Priority 4: Accessibility and Circulation: Visitors experience easy access to Sylvan Lake, and information and circulation through the community is clear and efficient. - Agree we need to address parking issues. - Concentrate maps/publications into one inclusive document with web support. Again, the chamber could facilitate this, and the SL News (Neevo?) already has a proven product. - We are well on the way to making this happen - Accommodating tourists and helping them get maximum enjoyment out of their visit will promote return visits and positive word of mouth advertising. - Look at apps for internal trails, roadways. - We no longer have our Icon-The Lighthouse- Importantly is visibility and accessibility for seniors and young families. Parking-Parking-Parking-Full retail locations-various products and services. We have a barrier as most of Sylvan Lake residents live south of 47th Avenue. Transportation-public beyond Taxi’s, needs to be created for locals. An initiative by the Chamber and merchants would be to issues an ID card for all Sylvan Lake full time residents that allow them less expensive access to Amusements and Restaurants and Motels. Many locals cannot afford the Waterslide, the Motels, and restaurants. Red Deer is a competitor- A motel for $ 59.00 a night with a waterslide, many restaurants offering similar fare for less money, - Bigger/better signage to Memorial Trail accesses when coming off of Highway 11 are needed. Current signs are very small and someone unfamiliar with the town would not know that there is easier access into downtown (or mid-town) areas by going via Memorial Trail to 781/50th. - The parking in the downtown core is really one of perception...there is lots of parking within one block of any downtown destination. - I’m curious as to what “innovative improvements to parking options” entails. 5 Tourism Strategy - Open House Input Page 149 of 234 REPORT TO COUNCIL MEETING OF'AUGUST 26.2013 FROM: Betty Osmond, Chief Executive Officer DATE: September 412013 Subject: Bylaw #162212013 - the Procedure Bylaw Purpose To request that Council give third reading to Bylaw #162212013 - a bylaw for the orderly proceedings of Council Meetings. Bacþround On August 26 and September 9,2073 Council gave first and second readings to Bylaw #1 62212013 -the Procedure Bylaw. This bylaw is a revision of the current procedure bylaw, adopted by Council on November,20l0. Discussion As with all bylaws, regular review of the bylaw is necessary for it to stay current and relevant. In late spring, Procedure Bylaws from several municipalities were reviewed and compared to the current bylaw While most were similar in content, relevant sections that were contained in those bylaws have been mirrored in this proposed bylaw. Upon Council review of the bylaw, a question arose as to why the Municipal Disaster Services Committee was not included with the schedule of standing committees. Staff researched the question and found that this committee is governed by Bylaw #159912012 - the Municipal Emergency Management Bylaw and is not required to be included on the schedule. Options Council may: 1. Grant third reading to Bylaw #162212013 as presented. 2. Grant third readings to Bylaw #162212013 with amendments 3. Choose not to grant further readings. Resource Impacts N/A Communication Strategy The bylaw will be posted on the website as well as circulated to all of Council and town departments. Recommendation Staff respectfully requests that Council grant third reading to Bylaw #1.62212013 as presented or amended as Council desired. Page 150 of 234 Administration respectfully proposes the following motions: THAT Couneil grant third reading to Bylaw #1622/2013 - the Procedure Bylaw - as presented. Attachment: Bylaw #162212013 Prepared by: Betty Osmond Chief Administrative Officer Page 151 of 234 Bylaw Number 162212013 of the Town of Sylvan Lake The Procedure Bylaw Table of Contents Title.... Page2 Definitions..... Application ...... Page 4 Meetings.... Page 4 Quorum..... Page 6 Powers & Responsibilities of the Mayor & Deputy Mayor.. Page 6 Electronic Recording Devices. PageT Adjournment...... Page7 Agenda. ... Page 8 Proceedings at Meetings Page 11 Motions. Page 16 Conduct in Council Meetings .. Page 19 Communications to Council Page2I In-Camera Page22 Committees and Task Forces... Page22 Information Fairs & Open Forums ...Page25 Terms of Reference of Standing Committees Corporate Services Standing Committee Operational Services Standing Committee Community Services Standing Committee ..Page29 Town of Sylvan Lake Procedure Bylaw Page 1 of30 Page 152 of 234 BYLAW NO 162212013 OF THE TOWN OF SYLVAN LAKE BEING A BYLAW OF THE TOWN OF SYLVAN LAKE TO PROVIDE FOR THE ORDERLY PROCEEDINGS OF COUNCIL MEETINGS AND THE TRANSACTING OF BUSINESS BY COUNCIL OF THE TOWN OF SYLVAN LAKE. NOW THEREFORE, the Council of the Town of Sylvan Lake, in the Province of Alberta, duly assembled and under the powers conferred upon it by the Municipal Government Acl RSA 2000, Chapter M-26, and amendments there to, enacts as follows: TITLE 1. This bylaw may be cited as "The Procedure Bylaw" DEFINITIONS 2. ln this bylaw: 'Agenda' is the items of business of a meeting and the associated reports, bylaws or other documents; 'Chair' means the Mayor, Deputy Mayor or other person who has authority to preside over a meeting; 'Chief Administrative Officer' means the Chief Administrative Officer of the Town within the meaning of the Municipal Government Act, or his/her designate; 'Committee' means a committee, board, commission, authoriÇ, task force or any other public body established by Council pursuant to this Bylaw; 'Committee of the Whole' is a committee comprising of all the members of Council for the purpose of discussion and debate of the details of complex subjects and main motions 'Council' is the municipal Council of the Town of Sylvan Lake; 'Councillor' is a member of Council who is duly elected and continues to hold office; 'Deputy Mayor' means the member of Council appointed pursuant to this Bylaw to act as Mayor in the absence or incapacity of the Mayor; 'Emergent ltem' means an item added to the Agenda of a meeting of Council on a Town of Sylvan Lake Procedure Bylaw Page 153 ofPage 234 2 of30 motion of two-thirds majority of Councillor's present; Ex-Officio' means membership by virtue of one's office and/or where appointed by Council, and in the absence of an appointed regular member or alternate member, is deemed the member for the meeting with voting privileges; 'General Election' means an election held in the Town to elect members of Council as described in the Local Authorities Election Act; "ln-Camera' means a part of the meeting closed to the public at which no resolution or bylaw may be passed, except a resolution to revert to a meeting held in public; 'Mayor' means the Chief Elected Official of the Town within the meaning of the Municipal Government Act and is a member of Council; 'Member' means a member of Council duly elected and continuing to hold office, or a member of a Committee duly appointed by Council; 'Minutes' are the record of decisíons of a meeting; 'Open Microphone' means an opportunity for a member of the public to attend a meeting of Council and express his/her concerns on an issue pertaining to the Town; 'Pecuniary lnterest' means a pecuniary interest pursuant to sections 169 to 173 of the Municipal Government Act; 'Point of lnformation' is a question to obtain information on the procedures of Council to assist a member to: I make an appropriate motion; i¡ raise a point of order; ii¡ understand the procedure; or iv understand the effect of a motion 'Point of Order' is a request that the Chair enforce the rules of procedures; 'Presiding Officer' means the Mayor, or in the absence of the Mayor, the Deputy Mayor, or in the absence of the Deputy Mayor any other member of Council chosen to preside at the meeting; 'Privilege' is not related to the business on the floor and enables a member to interrupt business on the floor to state an urgent request relating to the comfort, dignity, safety, or reputation of the organization or any individual member; 'Public Hearing' means the portion of a Council meeting held for statutory or non statutory hearings; Town of Sylvan Lake Procedure Bylaw Page 154 ofPage 234 3 of30 'Quorum' is the minimum number of members that must be present at a meeting for business to be legally transacted; 'Resolution'can also be referred to as a motion; 'Table' means a motion to delay consideration of any matter and sets the date for reconsideration of the matter to resume; APPLICATION 3. This Bylaw applies to a) all Council meetings, and b) all Committee meetings, except for i. when Council has granted permission to the Committee to establish its own procedures and the revised Committee procedures have been approved by Council. 4. The precedence of the rules governing the procedure of Council is: a. the Municipal Government Acti b. other provincial legislation; c. this bylaw MEETINGS Regular Meetings 5 Unless Council by resolution from time to time othenryise determines, regular meetings of Council shall be held in the Municipal Office Council Chambers and commence at 5:30 p.m. on the second and fourth Monday of every month. 6 lf the Monday is a holiday the Council meeting will be held on the next business day. Town of Sylvan Lake Procedure Bylaw Page 155 ofPage 234 4 of30 Committee of the Whole Meetings 7. There shall be a Committee of the Whole comprising of all Councillors. 8. Subject to the MGA, Committee of the Whole may consider any matter that Council may consider. L Committee of the Whole may: a) Conduct non-statutory public hearings; b) Receive delegations and submissions c) Meet with other municipalities and levels of government 10. Committee of the Whole may make the following motions: a) To receive agenda reports as information b) To refer matters to Administration or a Committee for review 11 Committee of the Whole may consider a matter in closed session, in accordance with the Freedom of Information and Protection of Privacy Act, R.S.A. 2000. Organ izational Meeting 12. An Organizational Meeting will be held in October each year in accordance with the requirements established in the Municipal Government Act. 13. At the lnaugural Meeting, the first order of business shall be the administration of the oath of office and the introduction of the Mayor and Gouncil for the Council Session. 14. At the Organizational Meeting, Council shall establish by resolution for the forthcoming year: a. the dates, times of commencement and locations of regular Council meetings. lf a scheduled meeting of Council falls on a holiday, the meeting shall be held on the next day not being a holiday. b. the roster for each Councillor to act as Deputy Mayor c. appointments to Boards & Committees; d. the seating arrangements of Council. The Mayor shall occupy the seat at the centre of the Council table. Seating of Council shall be determined by lot or Town of Sylvan Lake Procedure Bylaw Page 156 ofPage 234 5 of30 otherwise agreed to by a unanimous vote of Council. ln the event the seat of any Councillor becomes vacant by reason of death, resignation or otherwise, the member elected to fill his place shall occupy his seat in the Council Chamber until the next organizational meeting. e. other business as identified within the Organizational Meeting Agenda QUORUM 15. A quorum of Council is a majority of Council members. 16 lf a quorum is not present within fifteen (15) minutes after the time appointed for the meeting of Council, the Chief Administrative Officer will take down the names of the members present and the meeting will be adjourned until the next regular meeting. 17. lf a vote on a motion before Council or Committee of the Whole cannot be taken due to loss of quorum, the loss of quorum resulting from: a) The declaration of pecuniary interest or a conflict of interest; or b) From the Mayor or Councillor not being present for all or part of a public hearing; then the motion shall be the first order of business to be proceeded with and disposed of at the next meeting of Council or Committee of the Whole under that particular order of business. 18 lf a Council meeting is adjourned due to loss of quorum, the remaining items on the Agenda shall be considered at the next scheduled Council meeting, unless a Special Meeting is conducted to complete such business. 19 lf quorum is lost for any reason other those aforementioned in this section of the bylaw, the meeting is adjourned. POWERS & RESPONSIBILITIES OF THE MAYOR & DEPUTY MAYOR Mayor 20. Opens Council meetings; 21. Chairs Council meetings; 22. Preserves order in Council meetings; Town of Sylvan Lake Procedure Bylaw Page 157 ofPage 234 6 of30 23. Decides on all questions of procedure; 24 Ensures that each Councillor who wishes to speak on a debatable motion is granted the opportunity to do so. Deputy Mayor 25. The Deputy Mayor chairs Council meetings when the Mayor is absent or unable to act as Mayor and will have all the powers and responsibilities of the Mayor under this Bylaw. Absence of Mayor & Deputy Mayor 26. lf the Mayor or Deputy Mayor are not in attendance within fifteen minutes after the time appointed for a meeting and a quorum is present, the Chief Administrative Officer shall call the meeting to order and a Presiding Officer shall be chosen by the members present to chair the meeting until the arrival of the Mayor or Deputy Mayor. 27. The Mayor may appoint an alternate Deputy Mayor in the event that the Councillor assigned to the rotation established at the Organizational Meeting is unable to fulfill the responsibilities of Deputy Mayor in accordance with the rotation. ELECTRONIC DEVICES 28. All electronic recording devices will be allowed in the Council meetings and Committee meetings unless specifically disallowed by the Chair. 29. All electronic recording devices must remain in the public or gallery viewing area unless specifically allowed to approach the Council table by the Chair. 30 Cellular telephones, whether in the gallery or at the Council table, must be in silent mode while a meeting is being conducted. ADJOURNMENT 3l A meeting of Council shall adjourn no later than 8:30 p.m., unless Council, by resolution of a two-thirds majority of members present, agree to an extension of the meeting beyond 8:30 p.m. 32 A member may move a motion to adjourn a meeting at any time, except when: a) another member has the floor; Town of Sylvan Lake Procedure Bylaw Page 158 ofPage 234 7 of30 b) a callfor a vote has been made; c) the members are voting; d) a previous motion to adjourn has been defeated and no other intervening proceedings have taken place. 33. A motion to adjourn shall be put without comment or debate. 34. When all items or an approved agenda have been dealt with, the Presiding Officer may adjourn the meeting without requiring a motion or vote by Council. AGENDA 35. Order of Business The Order of Business in the agenda shall be as follows: a) Emergency Evacuation Procedure b) Call to Order c) Open Microphone Session (15 minute time limit) d) Deletion of items from the agenda e) Emergent items to add to the agenda f) Adoption of the agenda g) Adoption of the previous minutes h) Business Arising out of Minutes ¡) Public Hearings / Delegations j) Departmental / Committee Business Líst k) Correspondence and Information ltems l) CAO Report (verbal) m) Council Request for Information n) Recess Town of Sylvan Lake Procedure Bylaw Page 159 ofPage 234 8 of30 o) ln-Camera Session p) Adjournment 36 The order of business established in the foregoing paragraph shall apply unless Council othenruise determines by a two-thirds majority vote of the members present, and the vote upon a matter of priority of Council business shall be decided without debate. 37 The items are to be placed on the Agenda for each regular Council meeting by the Chief Administrative Officer based on consultation with the Mayor. Members of Council who wish that an item be added to the Agenda are to make their request during a regular Council or Committee of the Whole meeting. Agenda Delivery 38. The Chíef Administrative Officer shall cause the agenda to be produced and provided no later than 12 p.m. on the Friday immediately preceding the Council or Committee of the Whole meeting in a pre-designated location to each member of Council and senior administration. 39 All material for inclusion in the agenda shall be in the hands of the Chief Adminístrative Officer no later than 4:30 p.m. on the Wednesday immediately preceding the Council meeting for which the agenda is prepared. 40 The Chief Administrative Officer will release electronic and paper copies of the Agenda and all associated reports, bylaws or other documents to the general public and the press or media representatives no later than 4:30 p.m. on the Friday immediately preceding the Council or Committee of the Whole meeting unfess they may be withheld under the Municipal Government Act, Freedom of lnformation & Protection of Privacy Act, or any bylaw or policy dealing with access to information. Late Submissions, Additional Agenda ltems & Deletions 41 Any late submissions to the agenda after the agenda has been established will require the justification for the urgent nature of the submission and will require the approval of the Mayor. 42 The addition or deletion of agenda items after an agenda has been set requires a resolution of Council that is approved by two-thirds of the members present. Town of Sylvan Lake Procedure Bylaw Page 160 ofPage 234 9 of30 Minutes 43 The Chief Administrative Officer will prepare a written record of all Council meetings that includes: 44 The names of the members of Council present at and absent from the meeting. 45 A brief description of the subject matter. 46 All decisions and other proceedings. 47 The names of members of the public who speak to an item. 48 Any abstentions made under lhe Municipal Government Act by any member of Council and the reason for the abstention. 49 Any abstentions made as a result of Pecuniary lnterest and the reason for the abstention. 50 Time of departure and return to Council Chambers of any member of Council for any reason. 51. The signatures of the Chair and the Chief Administrative Officer Delegations and Requests to Gouncil 52 A person or representative of any delegation or group of persons who wishes to bring any matter to the attention of Council or who wishes to have any matter considered by Council, shall address to the Chief Administrative Officer written or oral communication including the name, address and telephone number of the person wishing to appear before Council, a brief explanation of the subject to be addressed, and the specific request to be made to Council. 53 Such communication shall be received by the office of the Chief Administrative Officer so that it arrives before noon on the Wednesday preceding the regular meeting at which it is to be presented. 54 ln questioning delegations, members of Council will ask only questions of clarification which are relevant to the subject of the hearing and will avoid repetition. Persons or delegations speaking to the subject will be restricted to speaking to the relevant subject matter only. 55 Persons or delegations appearing at Council meetings who are not listed on the agenda may be heard only upon unanimous consent of the Council members Town of Sylvan Lake Procedure Bylaw Page 161 ofPage 234 10 of30 present unless they are utilizing the open microphone session of Council 56 Delegates requesting reappearance on a specific matter shall only be permitted to do so if the information presented is new or a significant addition to that which was previously presented. Open Microphone Session 57. Each Open Microphone session is to be limited to a maximum of fifteen (15) minutes, unless Council extends the time. 58 Each person appearing before Council shall be limited to a maximum of five (5) minutes of presentation time. 59 ln questioning persons, members of Council will ask only questions of clarification which are relevant to the subject of the Open Microphone session and will avoid repetition. Persons speaking to the subject will be restricted to speaking to the relevant subject matter only. 60 Matters arising in an open microphone session that require a response from administration will be brought fonruard to the next regular meeting of Council or at a date determined by Council. PROCEEDINGS AT MEETINGS Votes of Council 61 Unless othenruise required by this bylaw, lhe Municipal Government Act or any other enactment, a simple majority vote of those members present is sufficient to pass any resolution or bylaw. 62 A motion or reading of a bylaw is deemed to be defeated if the vote results in a tie. 63 Pursuant to Section 183 sub(1) of the Municipal Government Act, a Councillor attending a council meeting must vote at the meeting unless the Councillor is required or permitted to abstain from voting under the Municipal Government Act or any other enactment. 64 At any time before a vote is taken by Council, a Councillor may request that the vote be recorded. 65 When a vote is recorded, the minutes must show the names of the Councillors present and whether each Councillor voted for or against the motion or abstained Town of Sylvan Lake Procedure Bylaw Page 162 ofPage 234 11 of30 66 The Mayor will announce the result of all votes at a meeting by stating whether the motion was carried or defeated. Form of Readings for Bylaws: 67 Every proposed bylaw shall have three (3) separate and distinct readings. 68 A proposed bylaw shall be introduced for first reading by a motion that the bylaw be introduced and read a first time. Council shall vote on the motion for first reading of a bylaw without amendment or debate. 69 A bylaw shall be introduced for second reading by a motion that the bylaw be read a second time. The following applies at second reading: a) Council may debate the substance of the bylaw b) Council may propose and consider amendments to the bylaw, and; c) Council may refer by motion the bylaw to Administration for further information prior to second reading 70 All aspects of passage of a bylaw at second reading shall apply to third reading of any bylaw. 71. A bylaw shall not be given more than two readings at one meeting unless Councillors present at the meeting unanimously agree that the bylaw may be presented for third reading at the same meeting at which it received two readings. 72 A bylaw shall be passed when a majority of Councillors present vote in favour of third reading 73 When a bylaw is given three readings and is signed in accordance with the Act, it is considered an enactment of the municipality and is effective immediately unless the bylaw or applicable Provincial statute provides otherwise. 74 The previous readings of a proposed bylaw are rescinded if the proposed bylaw: a) Does not receive third reading within two years of first reading, or; b) is defeated on second or third reading 74 After passage, a bylaw shall be signed by the Mayor or the Mayor's designate and by the CAO and shall be impressed with the corporate seal of the municipality. 75 Clerical, typographical and grammatical errors may be corrected by the CAO or his/her designate. Town of Sylvan Lake Procedure Bylaw Page 163 Pageof 234 l2 of30 76 The CAO or his/her designate may consolidate a bylaw by incorporating all amendments into one bylaw. 77 A copy of any bylaw, resolution or record certified by the CAO as a true copy of the original is prima facie proof of the bylaw, resolution or record. Proceedings at Public Hearings Statutory Public hearings 78 All statutory hearings must be conducted during a regular or special Council meeting. The date, time and location of a statutory hearing must be established by resolution of Council. 79 The statutory hearing on any proposed bylaw or resolution must be held before second reading of the bylaw, or Council votes on the resolution. 80 To begin a statutory hearing, the Chair calls the hearing to order and must ask if anyone is present to speak to the proposed bylaw or resolution. All those in attendance are to introduce themselves for the record. 81 lf a person indicates that he or she is present to speak to the proposed bylaw or resolution, the following procedures will apply: I Administration will introduce the proposed bylaw or resolution; il the Chair will inform Council on the number and nature of written submissions and these submissions will be read into the record; ill persons will generally be allowed five minutes to speak, those in favour speaking first, followed by those opposed; IV referral agencies that were served notice of the hearing will be allowed to speak V after a person has spoken, any Council Member may ask that speaker relevant questions through the Chair; VI any Council Member may ask Administration relevant questions after all persons who wish to speak have been heard; vil Questions will be allowed from the floor and must be addressed to the Chair Town of Sylvan Lake Procedure Bylaw Page 164 ofPage 234 13 of30 vilt Council must allow an opportunity to all persons to respond to any new information or change in the nature of the application that has arisen; and ix. the Chair may then close the hearing 82 lf no one is present to speak to a proposed bylaw which requires a statutory hearing; a) Council will hear an introduction of the matter from Administration, b) the Chair will inform Council on the number and nature of written submissions and these submissions will be read into the record; c) any Council member may ask Administration relevant questions, and d) the Chair may then close the hearing. 83 After the close of the statutory hearing, Council may debate the proposed bylaw or resolution in accordance with the order of business of the meeting or set another date and time to debate the bylaw or resolution, and may: pass the bylaw or resolution, or make any necessary amendments to the bylaw or resolution and pass it without further advertisement or hearing, or defeat the bylaw or resolution 84 A Council Member who was absent for all of a public statutory hearing on a proposed bylaw or resolution must not vote. A Council Member who was absent for part of a statutory hearing may choose not to vote. lf a Council Member does not vote, the abstention must be recorded. 85 lf a person is unable to attend a hearing, that person may authorize an individual to speak on his or her behalf. The authorization must: a) be in writing; b) name the individual authorized to speak; c) indicate the proposed bylaw to be spoken to; and d) be signed by the person giving the authorization. Town of Sylvan Lake Procedure Bylaw Page 165 ofPage 234 l4 of30 86 The authorized speaker must state the name of the person that the speaker represents and must present the written authorization to the Chair. 87 Notwithstanding that an authorized speaker represents more than one person, he or she will be allowed only five minutes to speak. The time allowed to speak may be extended to 10 minutes by the Chair and beyond 10 minutes by majority vote of Council. Presentations by Administration and the Applicant, where applicable, are not subject to the above time limits. 88. Council may postpone the Public Hearing at any time but must postpone to a definite date and time. Non-Statutory Public Hearings 89. On the advice of Administration, and should Council deem it appropriate, a Non- Statutory Public Hearing may be held at a date, time and place approved by Council resolution. 90 The proceedings for the conduct of a non-statutory public hearing shall be the same as those for a statutory public hearing. Petitions 91 Before considering a petition Council must first receive a report from the Chief Administrative Officer as to the sufficiency of the petition and then may refer the matter to a Committee of the Whole, or if it deems the urgency of the matter so requires, take immediate action thereon following the sufficiency report. Address to and Recognition by the Chair: 92 All discussion at a meeting of Council is directed through the Chair who will be addressed as 'Your Worship', 'Mayor' or 'Mister/Madam Chair'. No person shall be permitted to speak unless and until such person is recognized by the Chair at a time when no other person recognized by the Chair has the floor and then only so long as any remarks made are addressed to the Chair. 93 When two or more Members wish to speak to a matter, the Chair shall determine the order in which the members shall be heard. 94 lf a member wishes to ask a question or seeks clarification in respect of a subject before the members he may do so without interrupting another speaker. The member shall, upon recognition, state the question and shall not proceed further Town of Sylvan Lake Procedure Bylaw Page 166 Pageof 234 15 of30 without the leave of the Chair, provided that in any event any such question shall be directed to the Chair and shall not be used to discuss the merits of the subject then before the meeting. 95 No member shall interrupt any other person who has been recognized by the Chair and has the floor, except upon recognition by the Chair upon a point of order or a question of privilege. 96 lf a member wishes to raise a point of order or a question of privilege, the Member shall, upon recognition, so state and shall then state briefly the grounds of same. 97 Upon a point of order or question of privilege being raised, the Chair will rule upon the same, or request the Chief Adminístrative Officer to do so and, in either case, the ruling may be appealed to the meeting upon the question "shall the ruling stand?" 98 Neither the point of order nor the question of privilege (as the case may be), the ruling thereon, nor the question on the ruling is debatable or amendable. 99. A point of order or question of privilege shall take precedent over all other business and any appeal shall be determined by a majority vote which shall not be reconsidered or rescinded. 100. When a person is called to order by the Chair, that person shall immediately cease speaking and shall not speak further unless and until recognized by the Chair. MOTIONS 101. A motion must be made prior to any debate or vote occurring. 102. A recommendation in a report is not a motion until a Councillor moves it. 103. Any member may require the question or motion under discussion, or any portion thereof, to be read at any time during the debate, but not so as to interrupt a person while speaking. 104. Unless othenruise provided in the bylaw, members may speak only twice on any motion, once in debate and once to ask questions; however, Council may give permission to speak again by resolution of a two-thirds majority of members present. 105. Each member may speak for only five minutes Town of Sylvan Lake Procedure Bylaw Page 167 ofPage 234 16 of30 a. by asking questions on a motion' b. in debate on a motion; c. by asking questions on an amendment; d. in debate on an amendment; and e. in reply, when the member is the mover of the motion; unless Council gives permission, by a two-third majority vote, to speak for an additional five minutes. 106. Each member will be given an opportunity to speak to a motion before it is put to a vote, unless a motion is passed to limit or end debate. 107. Except as othen¡rise provided, all motions are debatable and amendable 108. Not more than one main motion, amendment thereto, and amendment to the amendment may be on the floor at the same time; 109. No amendment shall be allowed, the substance of which would substantially destroy the intent of the motion or amendment to which it is intended to apply, the purpose of which could be as readily attained by voting against the motion or amendment to which it is intended to apply. 110. Any amendment must be relevant to the motion or amendment to which it is intended to apply. 111. Voting on motions and amendments shall be conducted ín the reverse of the order in which they were put, that is to say, firstly, upon the amendment to the amendment, if any, secondly, upon the amendment or amendments to the motion, as the case may be, if any, and lastly, upon the motion or the motion as amended as the case may be, except in the case of times and amounts in which case the longest time and the largest amounts shall be put first. 112. A motion to refer precludes all amendments to the main question, unless it is decided in the negative. 113. A motion to table another motion properly before the meeting shall contain a time certain or ascertainable for the duration of the tabling and is not debatable or amendable except when, at the discretion of the Chair, the duration of tabling may be discussed so long as the merits of the motion proposed to be tabled are not entered upon. Town of Sylvan Lake Procedure Bylaw Page 168 Pageof 234 17 of30 114. A motion to postpone definitely another motion properly before the meeting refers the motion to the next meeting as business arising from the minutes and is both debatable and amendable. 115. A motion to postpone indefinitely another motion before the meeting, in effect, kills the motion for the duration of the session and is debatable. 116. Upon a reasonable opportunity for discussion of a motion, in the opinion of the Chair, being afforded and when no other person is holding the floor a motion may be made that the question be now put. 117. A motion that the question be now put is neither amendable nor debatable and if such motion is passed, the main motion or amendment (as the case may be), shall be voted upon without further amendment or debate. lf the motion is not passed, debate upon and amendment to the main motion may continue. 118. A motion to adjourn debate, if no time is mentioned therein, shall be treated in the same manner as a motion that the question be now put as provided above. 118. A motion may with the consent of the mover and a majority of the members present be withdrawn or the wording thereof changed. 119. A motion to proceed from the present to the next order of business is neither debatable nor amendable and, if carried, the present order of business shall be brought before the meeting after completion of the orders of business and before the meeting is finally adjourned. 120. A member who voted with the prevailing side may move to reconsider a motion only at the same meeting or during any continuation of the meeting at which it was decided. 121. A motion to reconsider may not be applied to: a. a vote which has caused an irrevocable action; or b. a motion to reconsider. 122. A motion to reconsider is not amendable but is debatable when the motion being reconsidered is debatable. 123. A motion to rescind is not amendable but is debatable if the motion the vote of which is proposed to be rescinded was itself debatable. Town of Sylvan Lake Procedure Bylaw Page 169 ofPage 234 18 of30 124. A motion to rescind a motion which has been passed or to renew a defeated motion may be offered subsequent to the meeting at which the motion was passed or defeated if the rescinding or renewal motion is: a. made by a Councillor who voted with the prevailing side. When a motion is lost on a tie vote, the prevailing side is those who voted against the motion. b. brought more than one year after the date of the original motion; or c. brought after a general election which has taken place since the date of the original motion. 125. A motion to rescind a motion or to reconsider a motion, once voted on and lost, cannot be further reconsidered at the same meeting of Council except with the unanimous consent of Council. 126. No motion to rescind may be made when: a. A vote has caused an irrevocable actíon; or b. The question can be reached by reconsidering the motion. 127. Once Council has dealt with any matter, a motion that would have a similar result may not be made. 128. Where a motion under consideration contains distinct propositions, which are not of necessity related to each other, the vote upon each proposition shall be taken separately when any member so requests or when the Chair so directs. 129. Where a motion is lengthy, complicated or controversial, a member may move to divide the question so that each part may be voted upon individually. 130. A motion to introduce a new matter will not be accepted without written notice being given at a previous meeting of Council held at least five (5) days previously. 131. Such notices shall be dispensed with by a two-thirds majority vote of Council, taken without debate. CONDUCT IN COUNCIL MEETINGS Public Conduct The members of the Public during a meeting will: 132. Maintain order and quiet. Town of Sylvan Lake Procedure Bylaw Page 170 ofPage 234 l9 of30 133. Not interrupt a speech or action of Council or another person addressing the members. 134. The Chair may order a member of the public who creates a disturbance or acts improperly at a meeting to be expelled for the remainder of the meeting. Gouncil Conduct 135. No member shall: 136. Speak disrespectfully of any person; 137. Use offensive or disrespectful language when speaking about any member of Administration, staff or Council as a whole. 1 38. Speak except upon a question in debate; 1 39. Carry on a private conversation; 140. Engage in the use of social medíal during a meeting. 141. Reflect upon any vote of the Council except for the purpose of moving that such a vote be reconsidered or rescinded; 142. Leave their seat or make any noise or disturbance while a vote is being taken or the result declared; 143. Resist this bylaw, or disobey the decision of the Chair or the Council on any question of privilege or point of order or upon the interpretation of this bylaw; 144. The Chair may call to order any Councillor who is out of order. 145. A Councillor who is called to order must immediately stop talking or cease the offending behaviour, but must be given an opportunity to challenge the decision of the Chair before debate is closed. Council will decide the challenge without debate. 146. lf a Councillor has been warned about breaches of order but continues to engage in them, the Chair may name the Councillor by stating his or her name and declaring the offense. The CAO must note the offense in the minutes. 147. lf a Councillor who has been named, a) apologizes and withdraws any objectionable statement then he may remain and continue to participate in the meeting and the Chair may direct that the notation of the offense be removed from the minutes Town of Sylvan Lake Procedure Bylaw Page 171 ofPage 234 20 of30 b) fails or refuses to apologize, then he must immediately leave the meeting room and if he does not leave voluntarily, Council must vote on a motion to expel without debate. 148. lf a Councillor who has been expelled refues to leave the meeting room, the Chair may request assistance to remove the expelled Councillor. COMMUNICATIONS TO COUNCIL Criteria for Submissions 149. Any communication intended for Council will be fon¡varded to the Chief Administrative Officer in writing and must: a) Be legible, coherent, respectful and b) Be able to identify the writer and the wríter's contact ínformation Res ponsi bi I ities of Gh ief Ad m i n istrative Officer 150. lf the standards set out in this Bylaw are met and the Chief Administrative Officer determines the communication is within the governance authority of Council the Chief Administrative Officer will : a) lf it relates to an item already on the agenda, deliver a copy of the communication or a summary of it to the Mayor and Councillors prior to or at the meeting at which the agenda is being considered; or b) Acquire all information necessary for the matter to be included on a future council agenda for consideration by Council. Decisions on Gommunications 151. lf the standards set out in this Bylaw are met and the Chief Admínistrative Officer determines the communication is not within the governance authority of Council the Chief Administrative Officer will: a) Refer the communication to administration for a report and / or a direct response to the writer and provide a copy of the original correspondence and the referral to the Mayor and Councillors; b) Take any other appropriate action on the communication 152. lf a Councillor objects to the process determined by the Chief Administrative Officer, a Council member may introduce a notice of motion requesting the item be included for Council consideration on a CouncilAgenda. Town of Sylvan Lake Procedure Bylaw Page 172 Pageof 234 21 of30 153. lf the standards set out in this Bylaw are not met, the Chief Administrative Officer may file the communication after advising Council of his/her determination that the correspondence did not meet the standards. IN.CAMERA 154. Council may, by resolution, enter an ln-Camera session in accordance with the Municipal Government Act. 155. The business of the ln-Camera session shall be conducted in accordance with the rules governing procedures of the Council meetings. 156. lf the meeting has resolved itself to an ln-Camera session, motions shall be limited to those which resolve to revert from the ln-Camera session and resume to a regular meeting of Council. COMMITTEES AND TASK FORCES 157. Council may establish Standing Committees under Schedule A as are necessary or advisable for the orderly and efficient handling of the affairs of the Town of Sylvan Lake as follows: Standing Gommittees 158. Council shall establish Standing Committees as per the approved Terms of Reference under Schedule B of this bylaw; 1 59. Membership shall be appointed by Council and consist of a minimum of three Council members and one alternate Council member. The Chief Administrative Officer or his/her delegate is deemed to be a non-voting member of Committee and authorized to be accompanied by such staff as required; 160. Council may appoint, by resolution, citizen representatives in accordance with the approved Terms of Reference; 161. Committees and Task Forces may be chaired bya citizen representative, should one exist; 162. No Council member shall serve longer than two consecutive years on any one Standing Committee, unless the membership term is extended by a resolution of a two{hirds majority of members present at the annual Council Organizational meeting; Town of Sylvan Lake Procedure Bylaw Page 173 ofPage22 234 o130 163. No citizen shall serve longer than six consecutive years on any one Standing Committee; 164. Membership shall be subject to revision annually at the Council Organizational meeting; 165. Members of the Standing Committee will determine the frequency of the meetings or as determined by the Terms of Reference for the Committee. Task Forces 166. Council may establish such Task Forces that may be necessary to assist Councíl or a Standing Committee in considering a matter. 167. Membership shall be appointed by Council 168. Membership shall consist of a minimum of one Councíf member, one alternate Council member and two citizen representatives; 169. Council may appoint experts to Task Forces to provide the committee with expertise related to the specific project or issue; 170. Membership shall be subject to revision annually at the Council Organizational meeting; 171. Meetings shall be held as required and determined by each Task Force; 172. Council may terminate the existence of any Task Force as it deems necessary; 173. Task Forces shall cease to exist on the submission of its fínal report to the Standing Committee or Council as the case may be. 174. When establishing a Committee or Task Force, Council must adopt a Terms of Reference for the Committee or Task Force that: a) names it; b) establishes membership, purpose and authority; c) sets the term or directs that the Task Force exists at the pleasure of Council, and; d) allocates any necessary budget or other resources. Town of Sylvan Lake Procedure Bylaw Page 174 Page23of 234 of30 175. A member ceases to be a member of the Task Force when he or she: a) Fails to attend three (3) consecutive meetings of the Task Force without authorization of Council; b) Ceases to be a resident of the Town of Sylvan Lake; or c) ls hired as an employee of the Town of Sylvan Lake. 176. The Mayor shall be an ex-officio member of all Committees and Task Forces established by Council, aside from those Committees established pursuant to part 17 of the Municipal Government Act, unless appointed in his/her personal name 177. The business of Committees and Special Task Forces shall be conducted under the regulations and the procedures outlined in this Bylaw. 178. Any member of Council not appointed as a member of a Committee or Task Force shall have the right to attend any Committee or Task Force meeting with the right of debate, but not to the right to make a motion or vote. 179. Minutes shall be prepared for all Committee and Task Force meetings and shall a) Include all decisions and other proceedings; b) lnclude the names of members present at and absent from the meeting; c) Include any abstentions made under the Municipal Government Act by any member and the reason for abstention; d) lnclude the signatures of the Chair and the Recording Secretary; and e) Be retained in a safe manner and be available upon request. A final copy of minutes must be filed with the Chief Administrative Officer within a minimum of three working days after being confirmed by the Committee; and Ð Be dístributed to all members of Council after receipt of the minutes by the Chief Admin istrative Officer. 180. When a Standing Committee or Task Force is of the opinion that a session should be held ln-Camera, the motion passed to authorize the ln-Camera meeting shall include the reason for holding the meeting In-Camera, and the meeting shall be conducted in accordance with the Municipal Government Act. Town of Sylvan Lake Procedure Bylaw Page 175 ofPage24 234 of30 181. Council members appointed to a Standing Committee or Task Force by Council shall be responsible to keep Council informed as to Committee activities. 182. The Chief Administrative Officer shall appoint an administrative representative to each Committee who shall: a) Ensure required notice is given, and accurate minutes are kept, for all Regular and Special Meetings of the Committee; b) Provide advice, research, information and additional support staff as required by the Committee; and shall not be a member of the Committee and may not vote on any matter. INFORMATION FAIRS & OPEN FORUMS 183. To both inform the public and invite feedback from constituents, Council may hold Public Information Fairs and I or general Open Forums as Council may determine. OTHER 184. Bylaw No. 157712010, The Procedure Bylaw and its amendments are hereby repealed. 185. This Bylaw shall take effect on the date of the third and final reading and upon signing by the Mayor and the Chief Administrative Officer. Read a first time this day of Read a second time this day of Read a third time and passed this day of Mayor Susan Samson Chief Administrative Officer E. Osmond Town of Sylvan Lake Procedure Bylaw Page 176 Pageof 234 25 of30 SCHEDULE A 1 CORPORATE SERVICES COMM ITTEE TERMS OF REFERENCE Purpose The Corporate Servíces Committee is a standing committee of the Town of Sylvan Lake Council. The Committee's mandate is to assist Council with carrying out two of its responsibilities under the Municipal Government Act (MGA): Section 201 (1) A Council is responsible for (a) developing and evaluating the policies and programs of the municipality; (b) making sure that the powers, duties and functions of the municipality are appropriately carried out. Scope The Committee augments and supports Council's oversight of the following areas: finance, risk management, information technology, communication, and human resources. Knowledge acquired through meeting discussion, examination of issues and review of documents also enables the Committee to make informed recommendations to Council on policies and programs in these same areas. Gomposition The Committee consists of the Mayor and two Councillors. One other Councillor is appointed as an alternate. The Committee appoints the Chair. The Chief Administrative Officer and the Director of Finance will attend meetings and provide administrative support to the committee. Term Members will be appointed at the annual Organizational Meeting for a one year period The maximum membership term is two years. rvvv¡¡ vL vJt ?q¡ !elr! Procedure Bylaw Page 177 of 234Page26 o130 Meetings The Committee meets a minimum of once every three months. Meetings are called by the Chair. Meeting agendas will be prepared by Chief Administrative Officer in consultation with, and subject to, the approval of the Chair. Three councillors constitute a quorum As per MGA requirements meeting minutes will be taken and signed by the person presiding at the meeting and a designated officer. Committee Function The Committee shall Ensure that Council is fully informed with regard to the financial status of the municipalíty. a Provide oversight of the Town's finances through review of financial reports, audit statements and other related documents. a Examine and report to Council on any areas of concern. a Monitor the Municipality's compliance with applicable legislative and regulatory requirements and with municipal policy. o Make recommendations on financial and corporate policies and procedures to both Council and the CAO. a Make recommendations on other matters within the scope of the Committee at the request of either Council or the CAO. Authority The Committee serves in an advisory capacity to Council and the CAO Funding Any expenditures are to be authorized by motion of Council. Town of Sylvan Lake Procedure Bylaw Page 178 of 234Page27 of30 SCHEDULE A 2. OPERATIONAL SERVICES STANDING COMMITTEE TERMS OF REFERENCE Purpose: The aim of the Committee is to enhance services for all citizens in Sylvan Lake and area. The Committee is to discuss and research issues and concerns affecting the following operational services areas and provide recommendations to Council for decision. o Transportation, roads and street maintenance, public transportation . Capital works construction and contracts o Protective services (RCMP, Fire, Ambulance, Disaster Services, Bylaws, Weeds, Pests, Animal Control, Policing Committee, 911, etc.) . Garbage and recycling o Water and sewer . Engineering o Cemetery . Any other operational related matters referred to the committee by Council Membership Three (3) Council members and one (1) alternate Council member o The Chief Administrative Officer and/or his/her designate, together with such staff as the Chief Administrative Officer determines, are non-voting members and attend at the pleasure of the Committee. Authority Advisory capacity to Council and Administration in the operational areas. Functions shall include the following: o Develop policy recommendations in matters relating to operational services o Provide guidance to and receive input from the public through a public participation process in matters relating to operational services, and schedule public meetings and/or open houses, as deemed appropriate . To comply with Town of Sylvan Lake Bylaws and Policies and the Municipal Government Act and other relevant provincial and federal legislation a Term: One year - appointed at Organizational Meeting Maximum term for Council members - two consecutive years Funding: As authorized by Council during the annual budget cycle Town of Sylvan Lake Procedure Bylaw Page 179 of 234Page 28 of30 SCHEDULE A ? nôf\rt\fl lNl ITY SER\A1 E Q eT^NlnlNll narf\tÀr|TTEE TERMS OF REFERENCE Purpose The aim of the Committee is to enhance and strengthen the quality of life in Sylvan Lake. The Committee ensures a broad community perspective to inform decision making related to community opportunities and challenges, specifically in the following community areas: o Parks, Recreation and Culture Services . Community Planning . Social Programs and Services o Economic Development Authority The Committee serves in an advisory capacity to Council and administration, providing additional input into initiatives from a political and community perspective. By providing a broader review of initiatives in the community, the committee enables increased coordination, stronger community support and healthier decisions on issues that affect the community. The committee accomplishes this through recommendations related to: . policy; o Programs and Servíces; o Publíc engagement; o Facilities and Fee Charges; and . Grants; The committee has been delegated authority to make decisions relative to: . Special events approvals; . Specified community grants as delegated by motion of council; and . Forming sub-committees to research and inform initiatives as defíned by the committee. The committee works with Task-Forces on Council initiatives, to oversee, liaise and provide recommendations to Council related to the plans and activities of these initiatives. The committee may assign a member to Task Forces related to community opportuníties and challenges. Terms of Reference of the Task Force will define the relationship between the Task Force and the Community Services Committee. Town of Sylvan Lake Procedure Bylaw Page 180 ofPage29 234 of30 Composition The committee ensures a balance of council and community perspectives with membership as follows: Voting Members: o Three (3) Councillors o Four (4) citizen representatives Administrative Support to the Committee: o The town will provide a recording secretary and a senior management liaison to the committee. o Three (3) administrative staff (Director of Parks & Recreation, Director of Community and Social Development and a Planner) are available to support the committee as required. Ghair The Chair and Vice Chair shall be appointed by the committee at its first meeting in November from one of the community members. (The Committee must be chaired by the public at large). Term Community Members: Two (2) year term with community members starting in staggered years with a maximum of 3 consecutive terms - appointed at Organizational Meeting Council Members: Appointed annually. Meetings The Committee meets a minimum of once every month. Meeting agendas will be prepared by the recording secretary in consultation with, and subject to, the approval of the Chair. Four voting members constitute a quorum. As per Municipal Government Act requirements, meeting minutes will be taken and signed by the presiding Chair. Funding Any expenditures are to be authorized by motion of Council. Town of Sylvan Lake Procedure Bylaw Page 30 of30 Page 181 of 234 fut^w REPORT TO COUNCIL MEETING OF September 23.2013 FROM: Betty Osmond DATE: September 17, 2013 Subject: Town Policies & Procedures L-001-0024 PurDose The purpose of this policy is to ensure a standardized system of developing, recording, approving and distributing Town Policies and Procedures. Bacþround The existing policy was adopted in 2003 and was identified in the Policy Review of 2011 as one needing major updates. The items needing to be addressed (as per Brownlee LLP's recommendations) are as follows: procedures to be separated from the policy; definition of a procedure to be changed as currently administrative procedures are 'adopted by Council'; font and style requirements need to be identified; responsibilities should be standardized for all policies. Procedures are to be separated from the policy as generally they do not require approval ofCouncil. If Council approval is required for any specific element it will be contained within the policy itself. Procedures will remain attached to policies for Council information and for ease of reference by staff. The definition of procedures has been changed reflecting their administrative nature. The font and style requirements are omitted as they are covered under the Visual Standards Policy. Each policy has a responsibilities section included, Discussion The policy was devised to ensure all policies use the same format and follow the same guidelines when being developed. The need to update the procedures is important for role clarity and for efficiency e.g. each time a change was made to procedures to ensure safe practices we had to bring the policy forward to Council for approval. This change will now enable the Chief Administrative Officer to initiate changes to procedures by adding a 'revision' date and forwarding to all departments. We have added a signature line to policies as well as an initial line for all pages. This will indicate to employees they are referencing the correct/current copy of a policy. It is also a security feature as all approved policies will be signed and forwarded to departments. Options Council has the Following option: - to adopt the policy as presented - to adopt the policy with amendments - refer the policy back to administration for further review Resource ImDacts There is no financial impact to revision of this policy Communication Page 182 of 234 Report to Council Page 2 of 2 Subject: Clothing Policy H-002-0074 Date: July 9,2012 Staff has all been involved in the policy revision through All StaffMeetings. When adopted staff will be informed through regular meetings. Recommendation That Council adopts Town Policies and Procedures L-001-0024 as presented. Resolution Administration respectfully proposes the following motion: That Council adopts Policy L-001-0024 as presented and rescinds Policy L-001-002 effective immediately. Attachments Town Policies and Procedures L-001-0024 Town Policies and Procedures L-001-002 /Ø nepòrtÞrópared by: Report A for Council by Chief Administrative Officer Page 183 of 234 ¡ ! ., t, !,! ,,i ,' i.',tl POLICY POLICY TITLE: TOWN POLICIES & PROCEDURES POLICY #: L-001-0024 EFFECTIVE DATE: ADOPTED BY COUNCIL ON RESOLUTION # SUPERCEDES L-001-002 SIGNATURE: POLICY STATEMENT: The Town of Sylvan Lake will develop and implement a standardized system of recording, approving, and distributing Town Policies & Procedures. All Town policies are subject to the provisions of the Municipal Government Act, the Local Authorities Act andlor other relevant legislation. THE PURPOSE OF'' THIS POLICY IS TO: Develop and distribute Policy and Procedure Handbooks in a standardized format in order to provide easy access to policy statements of Town Council, and their related procedures, by any person carrying out responsibilities on behalf of the Town so that the intent of each policy may be known, understood, and implemented correctly and completely. I. DEFINITIONS: Town Policy: is a statement of Town Council's committment, position or overall intention in specific ^. areas of its responsibility, for guidance to Town administration when action is taken in those areas. b. Town Procedures: Procedures are instructions and/or normal steps to be followed in implementation of a Town Policy. These are developed and overseen by the Chief Administrative Officer. c. Coordinator: The person, designated by the Chief Administrative Officer, to maintain the Policy and Procedure Manual for the municipality. 2. RESPONSIBILITIES: ù. Council to: i. set and approve Town policy b. Chief Administrative Officer to: Town Policies and Procedures Page 1 of6 Page 184 of 234 l. review the final draft Policy and, when satisfied, present to Council for adoption; ofa Town after ithas been c. to: i. direct the preparation of proposed Policy & Procedures, and amendments to existing Policies & Procedures when the need is recognized; ii. circulate and co-ordinate proposed new, or amended Policies & Procedures, with all affected departments for their input and concuffence; iii. review the final draft Policy and Procedures and present to the Chief Administrative Officer for review; iv. periodically review Policies & Procedures for which their department is responsible and prepare amendments when the need is recognized; v. circulate and ensure employees are aware of all Policies & Procedures and their amendments. d. Coordinator to: i. maintain the Policy & Procedure Manual for the Town; ii. establish, maintain and control the numbering, indexing and distribution systems for Town Policies & Procedures. Town Policies and Procedures Page 2 of 6 Page 185 of 234 PROCEDURES: Approved on: Revised on: Signature: Completing Policy Forms: The standard Policy Form is to be used (Schedule A) and completed as follows: I Title: This is the name of the Policy and will be used to identiff the Policy for indexing. It should be simple and express the way the Policy will usually be referred to or asked for. Number: The number will be assigned by the Coordinator according to the category of the Policy. iii Effective Date: The date the Policy comes into effect. IV Adoption by Council: The date the Policy is adopted by Council. V. Resolution Number: The number of the resolution by which Council adopted the Policy. vi. Supercedes: The number of the Policy which is being amended or replaced, if applicable. vii Signature Line/Initial Provision : The line for Chief Administrative Officer's signature once Policy has been approved by Council with a box at the bottom right of each page of policy for CAO initials. viii. PolicyStatement: Provides an explanation of the overall intention of the Policy lx. Purpose: This should briefly explain why the Policy is necessary and what it does. X. Definitions: These will describe terms/concepts which should be clarified to make understanding of the Policy & Procedures simple. XI Responsibilities: Assigns duties and outlines their separation. xll. Procedures: The particular course/s of action andlor the way the actions must be carried out. These are not to be part of the policy pages but an attachment/s to the policy. Town Policies and Procedures Page 3 of 6 Page 186 of 234 SCHEDULE A TOWN OF SYLVAN LAKE POLICY FORM tl litø'tl ,/,,r uIM,-,u-,,,tt-, POLICY POLICY TITLE: POLICY #: EFFECTTVE DATE: ADOPTED BY COTINCIL ON RESOLUTION #: SUPERCEDES: SI: POLICY STATEMENT: THE PURPOSE OF THIS POLICY IS TO: 1. DEFINITIONS: 2. RESPONSIBILITIES: PROCEDURES: Town Policies and Procedures Page 4 of 6 Page 187 of 234 SCHEDULE B TOWN OF SYLVAN LAKE TRANSMITTAL NOTICE TOWN OF'SYLVAN LAKE POLICY & PROCEDURE MANUAL REVISIONS & ADDITIONS TRANSMITTAL NOTICE TRANSMITTAL NOTICE # To update manual # , please carry out the following: Fill in the necessary information on the "Record of Revision Sheet" REMOVE AND DESTROY INSERT IN ITS PLACE INSERT IN NUMERICAL ORDER THE FOLLOWING POLICIES: Please sign below when the revisions have been made and return this Transmittal Notice to: Revisions Made by: Date Town Policies and Procedures Page 5 of 6 Page 188 of 234 SCTIEDULE C TOWN OF SYLVAN LAKE RECORD OF REVISION SHEET TOWN OF SYLVAN LAKE POLICY & PROCEDURE MANUAL RECORD OF'REVISION Manual # Assigned to (Department) Responsibility of: (If person responsible is changed, inform the Coordinator) Notice # Date Inserted by Policy # Affected If your latest number indicates you have missed a notice, you can obtain a copy from the Coordinator Town Policies and Procedures Page 6 of 6 Page 189 of 234 '[tt,, 'l rt f r,r ull -t)ru:,tn.'; POLICY POLICY TITLE: TOWN POLICIES & PROCEDURES POLICY # L-001-002 EFFECTIVE DATE April 14, 2003 ADOPTED BY COUNCIL ON: April 14, 2003 RESOLUTION # 125.04.03 SUPERCEDES N/A POLICY STATEMENT: The Town will develop and implement a standardized system of recording, approving, and distributing Town Policies & Procedures. All Town policies are subject to the provisions of the Municipal Government Act, the Local Authorities Act or other relevant legislation. THE PURPOSE OF THIS POLICY IS TO: Develop and distribute Policy and Procedure Handbooks in a standardized format in order to provide easy access to policy statements of Town Council, and their related procedures, by any person carrying out responsibilities on behalf of the Town so that the intent of each policy may be known, understood, and implemented correctly and completely. 1. DEFINITIONS: a. Town Policy: is a statement of Town Council's overall intention in certain areas of its responsibility, for guidance to the Town administration when action is being taken in those areas. b. Town Procedures: are instructions adopted by Council and issued to Town employees in order to carry out the intent of a Town Policy. Town Policies and Procedures Page 1 of6 Page 190 of 234 2. RESPONSI BILITIES: a. Council to: i. set Town policy. b. Management to: i. direct the preparation of proposed Policy & Procedures, and amendments to existing Policies & Procedures when the need is recognized; ii. circulate and co-ordinate proposed new, or amended Policies & Procedures, with all affected departments for their input and concurrence; iii. review the final draft Policy and Procedures and present to the Chief Administrative Officer for review; iv. periodically review Policies & Procedures for which their department is responsible and prepare amendments when the need is recognized. v. Circulate and ensure employees are aware of all Policies & Procedures and their amendments. c. Chief Administrative Officer to i. review the final draft Policy and Procedures and, when satisfied, present to Council for adoption; ii. certify the original of a Town Policy after it has been adopted; iii. assign the role of Coordinator. d. Coordinator to i. maintain the Policy & Procedure Manual for the Town; ii. establish, maintain and control the numbering, indexing and distribution systems for Town Policies & Procedures. 3. PROCEDURES: a. Completing Policy Forms: The standard Policy Form is to be used (Schedule A) and completed as follows: i. Title: This is the name of the Policy and will be used to identify the Policy for indexing. lt should be simple and express the way the Policy will usually be referred to or asked for. ii. Number: The number will be assigned by the Coordinator, according to the category of the Policy. iii. Effective Date: the date the Policy comes into effect. iv. Adopted by Council on: the date the Policy is adopted by Council; v. Resolution #: the number of the resolution by which Council adopted the Policy. vi. Supercedes: the number of the Policy being amended or replaced, if applicable. rown Policies rto Ë:"n"jtff; Page 191 of 234 vii. Policy Statement: provides an explanation of the overall intention of the Policy. viii. Purpose: this should briefly explain why the Policy is necessary. ix. Definitions: these will cover terms of concepts which should be clarified to make understanding of the Policy & Procedure simple. x. Responsibilities: Assigns duties and outlines their separation. xi. Procedures: the particular course of action or the ways the actions must be carried out. Shows what is to be done. Town Policies and Procedures Page 3 of 6 Page 192 of 234 SCHEDULE A TOWN OF SYLVAN LAKE POLICY FORM qffiw POLICY POLICY TITLE: POLICY #: EFFECTIVE DATt ADOPTED BY COUNCIL ON RESOLUTION # SUPERCEDES: POLICY STATEMENT: THE PURPOSE OF THIS POLICY IS TO: 1. DEFINITIONS: 2. RESPONSIBILITIES: 3. PROCEDURES: Town Policies and Procedures Page 4 of 6 Page 193 of 234 SCHEDULE B TOWN OF SYLVAN LAKE TRANSMITTAL NOTICE TOWN OF SYLVAN LAKE POLICY & PROCEDURE MANUAL REVISIONS & ADDITIONS TRANSMITTAL NOTICE TRANSMITTAL NOTICE # To update manual # please carry out the following Fill in the necessary information on the "Record of Revision Sheet" REMOVE AND DES OY INSERT IN ITS PLACE INSERT IN NUMERICAL ORDER THE FOLLOWING POLICIES: Please sign below when the revisions have been made and return this Transmittal Notice to: Revisions Made by: Date Town Policies and Procedures Page 5 of 6 Page 194 of 234 SCHEDULE C TOWN OF SYLVAN LAKE RECORD OF REVISION SHEET TOWN OF SYLVAN LAKE POLICY & PROCEDURE MANUAL RECORD OF REV¡SION Manual # Assigned to (Department) Responsibility (lf person responsible is changed, inform the Coordinator) Notice # Date lnserted bv Policy # Affected lf your latest number indicates you have missed a notice, obtain a copy from the Coordinator. Town Policies and Procedures Page 6 of 6 Page 195 of 234 COLINCIL BOARDS & COMMITTEES Septemb er, 2013 COMMITTEE MEETING DATE MINUTES RECEIVED/ UNAVAILABLE Corporate Services(as needed) Cperational Services (monthly) Sept 9 Rec'd - distributed 09 23 Community Services (monthly) Sept 18 Family & Community Support Sept 19 Services(monthly) N/unicipal Planning Commission Sept 3 Rec'd - distributed 09 09 (bi-monthly) Sept 16 Rec'd - distributed -09 09 Subdivision & Development Appeal Board (meets when appeal is received) Sylvan Lake Municipal Library(monthly). Sept 17 Senior Citizen's Lodge Sept 25 Foundation(monthly). Friends of Sylvan Lake No meeting held Provincial Park(month ly) Municipal Disaster Services (as needed) Sylvan Lake Management Sept 4 Committee (quarterly) Parkland Regional Library Sept 5 (meets quarterly) Parkland Community Planning Services Central Alberta Economic Partnersh ip (meets q uarterly)* Chamber of Commerce Sept 4 (monthly) Page 196 of 234 Fire Hall Building Committee Multiplex Task Force Lighthouse Committee SLR\ A/VC. Sept 16 SLRWC- Sept 16 Oentral Waste Management Oommission* (meets as needed) Red Deer River User's Group* Sept 19 Central Albeda Regional Trail System* (Sean) *External group - minutes not released until next agenda package is prepared and distributed Page 197 of 234 TOWN OF SYLVAN LAKE Monday, September 16,2013 REGUI-AR MIjNICIPAL PLANNING COMMISSION 6:00 P.M. COTJNCIL CHAMBERS 1of 3 Present: Councillo¡ Laverne Asselstine; Councillor Ken MacVicar; Councillo¡ Graham Parsons; Robert Ornella; Megan Chemoff; Neil Evansl Colleen Jensen Also Present: Development Manager, Kelly Trornbley; Development Officer, Patty Urban Call to Order: Clr. L. Asselstine called the meeting to order at 6:00 p.m. Emergency Evacuation Clr. L. Asselstine identified the available €mergency exits and procedures to Procedure: exit the building. Additional Agenda None Items: Adoption ofAgenda: MOVED by Clr. K. MacVicar that the Municipal Planning Commission adopt tho agenda as presented, CARRIED Minutes: Mulicipal MOVED by N. Evans that the Municipal Planning Commission adopt the Planning Commission September 3, 2013 Minutes of the Regular Meeting of the Municipal Planning Meeting of September Commission as pÍesented. 3,2013; Adopted as CARRIED presented: Business Arising from None the Minutes: Adjacent Municipaliry None Referrals: Home Occupation None License Applications: Tourist Home None Applications: Development Applications: 1590276 Alberta Ltd. Application by 1590276 Alberta Ltd. (Dan Wilson) for the demolition of a (Dan Wilson), 503ó 49 commercial building on Lot E Part of 14, Block A, Plan RNSI (503ó 49 Street (Lot E Part of Street). 14, Block A, Plan RN8l) Demolition MOVED by CI¡. K. MaeVicar that the Municipal Planning Commission (w-Dc) provide a favorable recommendation to Cormcil for Development Permit 291- 2013, as submitted and presented, for the demolitíon of a commeroial building, subject to the following terms and conditions: l. the property to be mainlained to the satisfaction of the Town of Sylvan Lake; 2. all construction mâter¡als, supplies, and equipment are to be stored on the property, and not on a public roadway; 3. the developer to ensure the continuous cleanup ofconstruction deb¡is t¡acked onto the public roadway whe¡e access is provided to the property. CARRIED Gregory & Susan Application by Gregory & Susan Lane for a roar yard relaxation on an Lane, 9 Filbert Close existing deck on Lot 34, Block l0,Plan022-4523 (9 Filbert Close). (Lot34, Block 10, Pløn 022-4523) MOVED by Clr. G. Parsons thât the Municipal Planning Commission grant a Requesl for a rear yard relaxation t,o Part 7.43(axiii) of Land Use Bylaw #1555/2010 as this use will relaxation on an not materially interlere with or affect the use enjoyment of value oi this existing deck prope¡ty or adjacent properties and that Development Permit #289-2013 be àpproved for a rear yard deck relaxation from 4.5 metres to 3.31 metres on 9 Filbert Close subject to the following terms and conditions: Compliance with all Federal, Provincial and munioipaì statues, regulations and codes. CARRIED Initials Page 198 of 234 TOWN OF SYLVAN LAKE Monday, September 16,2013 REGULAR MI-JNICIPAL PI-ANNING COMMISSION ó:00 P,M. COUNCIL CHAMBERS Page2of3 I{ardcore Energy Application by Hardcore Energy Sewices Inc. (Brian O'Callaghan) for the Services lnc. (Brian change in use of the property fot the purposes of an "Oilfield Sewices or O'Callaghan), 6, 14 Supply Business" on Unit 6, PlanOS2-6072 (6, 14 Thevenaz Industrial Trail), Thevenaz lndustrial Trail (Unit 6, Plan MOVED by C. Jensen that the Municipal Planning Commission approve 082-6072) Change in Development Permil fl29Û-2013 for the change in use of Bay 6, 14 Thevenaz Use - "Warehousing' Industrial Trail (Plan 082-6012, Block 6) for the purposes of an 'oilfield to "Oilfield Services or service or supply business', which is a discretionary use within the l-l Light Supply Business" lndustrial District and as described in this application subject to the following terms and conditions: The applicant ensuring: a) compliance with all Federal, Provincial and Municipal ståtutes, regulations and Codes; b) compliance with the Town's Land Use Bylaw #1 55s/201 0; c) any additional development, or change in use or intensifìcation of the property shall require a separate permit appl ication. CARRIED Sign Permit None Applications: Subdivision Applications: SL Developments lnc.; Request by Pa¡kland Community Planning Services for a decision on the SE Z Sec 29, TW 38, proposed subdivision application by SL Developments fnc. 1o adjust the t/a Rge l, W5M; To adjust boundary of Lot 68, Block I 1, Plall' 1224464 within SE Sec 29, Twp 38, the boundary of Lot 68, Rge I, tù/5M. Block ll, Plan 122- 4464 MOVED by Clr. K. MacVicar thal the Municipal Planning Commission approve the subdivision application subiect to the following conditions: 1. Subdivision by means suitable to the Registrar of the Land Titles Office; 2. A'll outstanding taxes to be paid, or satisfactory arrangement for payment thereof, to the Town of Sylvan Lake [Section 65a (l)(d) of line Municipol Governmenl Acf; J. Satisfactory arrangement to be completed with and to the satisfaction of the Town of Sylvan Lake for the provision of services, including but not limited to the future corìnection to munícipal water a¡d/or sanitary sewer. This agreement is to be registered by oaveat against the title of the proposed lot [Section 655 of the Municipal Governmenl Actf. Notes: o Please be advised that it is the applicant's rosponsibility to ensure that telecommunication services can be provided to the approved subdivision. . Postal service arrangements with Canada Post a¡e the responsibílity of the developer for any new lot(s) being created. o Works of any nature (ie: grading, paving, stockpiling, landscaping, berms, etc.) affecting surface rights of way must receive prior approval ftom the respective agency. CARRIED lnformation Items¡ Cancellation of MPC MOVED by M. Chernoff that the Municipal Planning Commission cancel the Meeting: October 21,2013 regular meeting and FURTHER THAT the next regular scheduled meeting of the Municipal Planning Commission be held on November 4,2013. CARRIED Pagelnitials 199 of 234 TOWN OF SYLVAI.I LAKE Monday' September 16,2013 REGULAR MIJNICIPAL PLANNING COMMISSION 6:00 P.M. COI.,NCTL CHAMBERS PAgE 3 Of 3 Building Permit St¡ts: The Building Perrrit Søtistics for the month ofAugust 2013 were received as information only. Corespondcnce: None NextMPC Meeting The next Municipal Planning Commission mecting dato will be Mondry' Date: October 7,2013. La¡d Use/Planning None Applications: committoe/Staff None Reports: Adjoumment of Meeting adjourned Regular Meeting: Time:6:20p.m. SHAIRMAN, CLR. L. ASSELSTINE SECRETARY, KELLY TROMBLEY Development Ofticer's DEVETI)PMENT OFFICER'S REPORT Report: Aoollcrtio¡¡ ¡onroÛed bv the Develooment OfIIcer: Thelollowhg oppltcathns were qprcved by the Da'clopnenl Otlber on or before Seprcmber 6' 2013: 1. Dear Sandutac for a shed on Lot 100, Block 3, Plm 074-0088 (7 Ramsay Link) 2, Unique Elevations for a Singlo Family Dwolling with a covered deck on tnt 50, Block 7, Plan 1024600 (57 Richfield Cr$cerit) 3. Justice Marks fo¡ a detached gÂrago on Lot 34, Block I' Plan 062- 5924 (62 Rozier Close) 4. True-Line Contracting for a Single Family Dwelling with attached gmage, deck and bæement development on Lot 4, Block 14, Plan 092-9012 (34 Leaside Crescent) 5. Someßet Homes for a Single Family Dwelling with atached garage and deck on Lot 39, Block 3, Plan 132:3103 (71 Cole Way) 6. True-Line Contracting for a Single Family Dwelling w¡th attached garage and deck on Lot 85, Block 2, Plan I 32-3 I 03 (9 Cole Way) 7. Laobon Development Ltd. for a Single Family Dwelling with dtached garage and deck on Lot 13, Block 13' Plan 1224?36 (ll Bowman Circle) 8. Randy Parent for an addition on Unit 96, Plut 892-2950 (96 Points W€st Resort) PageInitials 200 of 234 TOWN OF SYLVAN LAKE OPERATIONAL SERVICES COMMITTEE COUNCIL CHAMBERS _ TOWN OFFICE MONDAY, Septembe r 09, 2013 Present: Councilor Dale Plante Councilor Rick Grimson Councilor Graham Parsons Betty Osmond - Chief Administrative Tim Schmidt - Planning and John Watson - Manager of Public Nick Reijnen - Manager of David Kelham - Public tM Jackie Simmonds - Absent: Ron Lebsack - and Protective Cliff Brausen - Fire Alan Gassor - Director of Call to Order: Clr. D. the of the Services Committee to CARRIED Emergency Evacuation Procedures exits and procedures to exit Additional r Items Clr on "Trees by Crosswalks on 50 Street" and G on "Increased Traffic on 50 Avenue". Agenda C Parsons that the agenda of the Operational Services as amended. CARRIED Adoption of the Minutes: Meeting of May 8th, 2013 by Clr. R. Grimson that the minutes from the Operational Services Committee meeting on May 8th,2013 be adopted as presented. Adoption of the Minutes: Meeting of June l2thr20l3 MOVED by Clr. Graham Parsons the minutes from the Operational Services Committee meeting June 12,2013 be adopted as presented. CARRIED OLD BUSINESS September 9,2013 Page I of3 Page 201 of 234 R.V. Septic Station John Watson presented an update on the R.V. Septic Station location to the Operational Services Committee. Points of discussion noted: o The temporary location has been set up across from Tim Hortons' o Canadian Tire Corporate Headquarters have approved, in principle, setting up the R.V. Septic Station at their location in Sylvan Lake. . Public Works staff and Town Lawyers are meeting to discuss and prepare a draft legal agreement tomorrow. o Public Works staff will direct their engineers to start construction plans on the Septic Station. o The draft legal agreement will forth to Council for approval. o Construction will likely spring depending on legal agreements etc... Speed Zone Limit Change for 50A' Avenue and Area Nick Reijnen on the Limit Change for 504 Avenue and area. noted: a 504 Avenue is a residential a venue stop sign and srgns. a the are displayed the area has 4 to 5 a The trafftc issues, leading to non- A a Lakeshore route (which is 30 Drive and Petro-Park. the on 33 Street will help drivers slow down in time 30 km/hr curve in the road on 33 Street and on 504 Avenue will help keep the area if the 33 Sheet speed zone was reduced. Enforcement believes that the 3 Way Stop should be 504 Avenue. In its place should be a single stop sign. the Stop Sign was taken away, it was brought forth that a crossing should be placed in that location with proper addition all the side streets in the cabin area from 3 4th to 45 Street should be 30 km/hr. Costs for changed the signs will be under $1000.00. The education to Public will be about $100.00. Motion by Clr. G. Parsons that the Operations Service Committee recommends implementation of speed limits, zones, and signage as indicated in Appendix "C" of the Report to Ops submitted by Nick Reijnen with an additional implementation of a 30 km/hr speed zone on roads in the cabin district from 34th Street to 45th Street and for a crosswalk and signage to be placed at the single stop sign on 504 Avenue and32"d Street. CARRIED September 9,2013 Page2 of3 Page 202 of 234 NEW BUSINESS Trees by Crosswalks On 50 Street Clr. D. Plante brought forward a concem that the trees by the crosswalks on 50 Street were impeding the view of the pedestrians crossing the street. Points of discussion noted: o The trees by HJ Cody School had the same problem and Parks and Rec went to the area and trimmed them back. o John Watson stated that he would take the lead in getting the trees trimmed back on 50 Street. Increased Traffic on 50 Avenue Clr. G. Parsons brought forward a that the traffic will increase on 50 Avenue due to the construction Points of discussion noted: a Nick Reijnen during Municipal Enforcement will make extra pass on the to the RCMP CARRIED 12:44 pm September 9,2013 Page 3 of3 Page 203 of 234 Sylvan Lake LIo Municipalt Let Knowleclge Be Your S¡il Library Board Jun 18,2103 Meeting Minutes ln attendence: Trustees Leah Rawlings, Debbie Oostindie, Bob Osmond, Ken MacVicar, Michael Dawe, Patrick DeJonge, Margaret Rhodes, Marylynne Stumpf, Librarian Shannan Sword Absent: Frank Peck 1. Call to order @ 7:08pm 2. Emergency procedures 3. Approval of the agenda Ken moved to add Friends of the Library report to ongoing agendas - accepted 4. Welcome guests - no guests in attendance 5. Approval of previous meeting's minutes Motion to approve minutes: Debbie moved: Carried 6. Treasurer's report Operating Account $53,480.00 SL Library Grant 7120.47 Capital reserye 2065.51 Savings 10243.00 Commercial 16 month 54,410.17 Provincial grant, rural village grant should be received by the end of the summer Motion to accept the treasurer's report: Bob moved: Carried Motion to have the treasurer approach the bank make suitable arrangements to obtain financial information for the Board meetings: Bob; Pat seconded carried 7. Librarian's report Library received an $1800.00 spirit grant. This grant has now been discontinued ph.401.887-?t3û d7l5-5fr Aue., Syh,arr L¡he, Altrer¡¿ I45 tC5 - Fx.4{J}-887-0537 rvebsite: http:J/rylvanlibra r¡prlab.ca email- syhan.libraryËtiba¡rl"ab.ca Page 204 of 234 Sylvan Lake Io Municipalt Let Knowledge Be Your Sail 8. Friends of the Library report $1300.00 was made at the book sale. Remaining books will be picked up by someone from Red Deer. Stillwaiting for application for Society status to be approved 9 Open issues a. Board Training (Margaret) - What to expect at meetings. .. video Feedback on what we should do next year for learning. b. Policy Reviews i. EmployeeRecognition This has not been done for many years. No budget amount has been allotted for this type of recognition. Motion: Repeal the current policy on employee recognition. Bob moved; Michael Seconded: Carried Motion: The librarian to draw up a schedule of employee appreciation for years of service, retirement, and farewells to be presented to the board. Bob moved: Carried Motion: to have a universal employee appreciation following the statutory meeting in the fall 2013. Bob moved: Carried c. Renovation Committee Update Bob: A proposal was accepted from Berry Architecture. A design plan will be presented in the fall. 10. New business a. Summer Meeting Schedule Next meeting in September. No meetings to be scheduled for July and August unless circumstances warrant. 4715-5,0 Ave., 5yh'an l-¿ke, A.lt¡ert¿ I{5 lË5 Ph.40l-EE7-¡130 - FÌ.40$-EE7-0537 rçbrite: http:,'r'rylvanlibra r¡prlab-ra em¡il- sffuan.libraryËlilx4rl"ab.ca Page 205 of 234 Sylvan Lake LIo Municipalt Let Knowledge Be Your Sail 11. Trustee reports Marylynne reported on the Library Conference in Jasper. Was viewed as a worthwhile experience. 12. Adjournment Bob moved to adjourn at 8:35pm Next meeting to be held on September 17,2013 4 7 I 5 -5,0 Ave.. I'ylv¡n L¡he, Allrer¡a Tf 5 1 C5 Fh.40t-EEr-¡t30 - Fr.4.03-EE7-0537 website: http:I/rylvanlibra ry.prl-ab-ca em¡il: sy{van.library6liba4rlab.ca Page 206 of 234 s SYLVAN LAKE SLCCTF Meeting August 27,2013 Community Partners Association Office Present: Brenda Dale, Chris Lust, Laverne Asselstine, Laurie Chilibeck, Denise Bignold, Michael Dawe, Kathy Inglis, and Mary Rose, Regrets: Alanna Dextrase, Shannan Sword, Bunny Virtue, Joyce Thrush, Betty Osmond Call Brenda Dale called the meeting to order the regular meeting of the Town to Order: of Sylvan Lake Centennial Celebrations Task Force at 7:08 p.m., August2T ,2013 atthe Archives Office. Review of Minutes: It was moved that the minutes of the June 24,2013 meeting be adopted as circulated. Motion: Kathy Inglis 2nd: chris Lust Carried It was moved that the notes from the August 6,2013 meeting be adopted as circulated. Motion: Kathy Inglis 2nd: chris Lust Carried Treasurer's Report: Account Balance as of August 3is $92,03 8.52. A copy of the report was given to the Chair It was moved that the outstanding bills be paid as follows - to Brenda Dale $113.66 for Community Picnic Posters; $36.90 ($11.90 for tape + $25.00 travel) to the gentleman who transcribed the videotape from the time capsule; up to $800.00 for face painter and balloons - up to $400.00 for cake for the community picnic (this amount is to be deducted from the budget given to the Ministerial Association for the picnic). Motion: Michael Dawe 2nd: Laurie Chilibeck Carried Correspondence: a. Letter with invitation from Dean Thiessen to attend his August 29 concert atthe Alliance Church at 7:00 p.m. Page t of 2 Page 207 of 234 Old Business: Time Capsule Krista Carlson, Youth Services is getting items together for 2013 Centennial Time Capsule. New Business Final reporting - we will need to look at grant programs, Town of Sylvan Lake and financial records. Reports a. Historical Display/History Walk - We now have close to 80 boards and they are out. If needed for September 6 the boards and clips can be picked up at Judy's house. 'Will boards be at Ecoloco Fair on September 12? They will not be brought to the Community Info Fair. We would like to have them at the Yuletide Festival b. Art Project -The project will be installed in the Town Office before the Offrcial Opening on September 25. All memory booklets will not be available. There will be four coil bound copies available for view. The hard covered copies will be bound with plain front and gold lettering on spine (Sylvan Lake Centennial Art Project 2013). They will cost $85.00 each for binding and we have to copy the pages to bring to the binding company. The books will have 170 pages with art, page with photo, and two introductory pages (letter from Committee chair and project story). c. Plaques for Park - it is hoped these will be installed by September 8. d. Centennial Trees - no report e. Community Picnic - the churches are moving along with preparations. Games and races are being planned. Posters have been put up. It will take place in area of Centennial Park adjacent to the picnic shelters. There will be a stage for entertainment. Help is required for serving cake. f. Facebook/Marketing/Sponsorship - No report g. Budgeting - no report h. Youth Art Competition - Kathy has contacted the Arts & Culture Centre in Red Deer as they have young adults who may act as group leaders for sessions. The committee will provide materials and give an honorarium to youth. Decision is to be made on whether to have pre registration or a drop by format. Location is to be decided. Local artists on display? Senior Play to be put on this weekend. Brenda will check on this. Next Meeting scheduled for October 1 at 7:00 pm. Michael moved the meeting adjourn at7:59 pm. Kathy Inglis served us hot apple pie from her kitchen. Chairperson: Brenda Dale Secretary Mary Rose Page2 of 2 Page 208 of 234 Minutes of the Red Deer River Municipal User Group Regular Meeting held on May 16,2013 at 1:00 PM, Badlands Community Facility, Drumheller, Alberta 1.0 Gall to Order - 1:00 PM Attendance: Annette Clews - Town of Sundre, Derek Baird - Town of lnnisfail, Ray Olfert - Town of Blackfalds, Ron Howe - Town of Three Hills, Murray Marshall - Starland County, Dug Major - Special Areas, Gordon Christianson - Village of Alix, Curt Peterson - Village of Alix, Earl Graham - Clearwater County, Doug Lehman - Town of Oyen, Dennis Kuiken - Village of Acme, Al Campbell - Town of Stettler, Les Hibbs - Village of Linden, Allen Eastman - County of Newell, John Kaster - Town of Hanna, Terry Yemen - Town of Drumheller, Keith Ryder - RDRMUG, Recording Secretary - Linda Handy 2.0 Adoption of Agenda Addition to Agenda: 6.2 Recommendation from the Disaster and Hazard Committee MOTION Yemen that the agenda for the May 16,2013 Red Deer River Municipal User Group Meeting be adopted as amended. Carried unanimously. 3.0 PRESENTATION 3.1 Terry Sly, Alberta Water Council provided an overview of their activities as follows: 1) Review of implementation / progress of Water For Life (2009- 2011) Progress made in water management practices; and Conservation recommendations however Government of Alberta continues to work on: Safe drinking water; Healthy Aquatic ecosystems. Public Consultations on socio economic and environment objectives. Partnerships with Research and academic institutions regarding water issues including Water for Life partnership, land use planning; CEP Plans IWFL goals. 2) Non Point Pollutions Sources - project team will provide recommendations on how to better manage the total non-point source contaminant loading in the watershed to achieve Water for Life goals. 3) Sector Planning for water conservation (support the WFL strategy objectives of improving water use by 2015). (Terry S/y's presentation can be found on our web-site www.rdrmug.ca) 3.2 Alberta Environment Updates: K. Ryder provided updates on meetings held with Alberta Environment on the following: 1) Provincial Flood Hazard ldentification Program - Bryce Hamila 2) Summary of Provincial Flood Mitigation (Update on the Groeneveld Report) 8 4 Page 209 of 234 4.0 Confirmation of Minutes 4.1 Confirmation of Minutes of the Regular Meeting of January 17 , 2013 MOTION Howe moved that the Red Deer River Municipal User Group Meeting minutes of January 17 ,2013 be adopted as presented. Carried unanimously. 4.2 Business arising from Minutes of January 17,2013 Arangements are being made with Tom Daniels - Sundre Forest Products and Chair of RDRWA for a tour within the Sundre area. 5.0 Unaudited Financial Reports to April 30, 2013 5.1 Balance Statement 5.2 Revenue and Expense 5,3 Accounting Notes K. Ryder, Executive Director provided an overview of the financial status to April 30, 2013 as follows: Total Liabilities and Surplus -$176,2U.65 Revenue - $20,722.60 The Executive Committee recommend to the membership that a review be done to investigate the benefit of have $75,000,00 put into an account or term deposit that would yield a higher interest but would be readily available when needed. lt was pointed out that our banking arrangement requires a minimum of $100,000 is required for any term or higher interest bearing account. Approval was given to the Executive Director to review what is available with the Town of Drumheller accounting staff. Any funds invested must be available in a minimum of 30 days. MOTION Kaster moved to accept the Financial Report to April 30,2013 as presented Carried unanimously. MOTION Lehman moved that the RDRMUG review their banking arrangement to insure that we are receiving the best return on our bank balance. Executive Director is to review our current arrangement and if there is a possibility to earn more interest arrangements are to be made to transfer up $100,000.00 to an account that would be accessible with 30 days notice. Carried unanimously. 5 Page 210 of 234 6.0 New Business 6.1 River Hazard and Disaster Meeting Summary and Update K. Ryder advised that the Committee met with Andy Lamb - Alberta Environment to discuss the province's progress on the Provincial Flood Mitigation Report (November, 2006). Of the 18 recommendations, few have had progress. The Committee advised of those recommendations that hold importance for the RDRMUG. The other discussion item included potential future storage sites on the Red Deer River (MPE Potential Site Study Report - 2005). At present time, no action on future storage. Alberta Environment is appreciative of the MUG's proactive approach. 6.2 Recommendation from the River Disaster and Hazard Committee A. Clews advised that as there are no new initiatives moving forward from Environment, on mitigation, the Committee is recommending a partnership (on financial and communications) on the Groeneveld's recommendations with the three levels of government (Federal / Provincial / Municipal). Alberta Water Council has identified mitigation as one of their priorities, and may be willing to partner as well. She further stated that a conversation needs to take place between the potential partners for a commitment to move fonruard on the engineering of a plan and to identify capital costs. The RDRMUG Disaster & Hazard Review Committee's action plan is to adopt a healthy aquatic ecosystem as a priority. MOTION Campbell moved to make River Management and Disaster Mitigation (Red Deer River) Solution 14 a higher prÍority, Carried unanimously. MOTION: Clews moved to allow the RDRMUG Disaster and Hazard Review Committee to move fon¡rard with provincial partners for financial commitments and communications. Discussion on Motion: Source of funding may be the MSI in 2014. This priority may have implications for municipalities. Discussion with province on financial commitment and a report will be brought back to MUG. Further discussion and investigation will ensure. Vote on Motion: Carried unanimously. 6 Page 211 of 234 7. Executive Director's Report 7.1.Presented an update on the RDRMUG Action Plan 7.2.Attended Water Conversation preparation meeting to prepare for stakeholder sessions summary forwarded to Minister McQueen's office 7.3.Presented information - Updated Flood Hazard ldentification Program mapping studies of the Red Deer River Basin which are available at http.//environment.alberta. lnformation is available on what a Design Flood 1:100 is and an explanation of the Flood Hazard Area floodway immediately adjacent to body of water and Flood Fringe zones based on1:100 year, Development in the Flood Fringe should be flood proofed taken into consideration when new developments are being considered. 7.4.Attended the Canadian Water Resource Association Conference in Red Deer and details of pertinent presentations are available on our website. MOTION Howe moved to accept the Executive Director's Report as presented. Carried unanimously. 8.0 Municipal Project Review: An opportunity for all representatives to share their current and future water/waste water projects. 9.0 Correspondence: 1) What's Age Got to Do with lt? 2) Rust Never S/eeps 3) Higher Rafes - Lower lncomes 10.0 Next Scheduled Meeting Date: June 27 , 2013 - Sundre Agenda: to follow MOTION Campbell moved to change the regular meeting to June 27, 2013 in Sundre. Carried unanimously. 11.0 Adjournment - 3:10 PM 7 Page 212 of 234 Red Deer River Municipal User Group - Sundre July 18,2013 Meeting Review Attendance: Earl Graham - Clearwater County, Annette Clews - Town of Sundre, Tony Nibourg - Paintearth County, Gates Bilideau - Town of Stettler, Ron Baker - Town of Sundre, Dennis Kuiken - Village of Acme, Linda Handy - Town of Drumheller, Gordon Christensen - Village of Alix, Sandy Gamble - Town of Bowden, Murray Marshall - Starland County, Doug Lehman - Town of Oyen, Paddy Munroe - Mountainview County, Ray Olfert - Town of Blackfalds, Ryan Seifried - Town of Drumheller, Terry Yemen - Town of Drumheller, Ron Howe - Town of Three Hills, Al Campbell - Town of Stettler, Ken McVicar - Town of Sylvan Lake, Val Warnock - Town of Trochu, Cliff Soper - Lacombe County, Ray Reckseidler - Village of Delburne, Keith Ryder - RDRMUG. 1. RDRMUG July meeting was held in Sundre. 2. Assembly: 9:30am at Coyote Creek Golf and RV Resort 3. Meeting called to order at 10:00am by Co-Chair E. Graham 4. Presentation by Councillor Munroe pertaining to the rural area near Sundre that was affected by this spring's flooding. An overview of the immediate area was illustrated with the use of maps and the layout of the Red Deer River showing current and previous routes was explained. 5. Mayor Clews and Ron Baker, Director of Operations for the Town of Sundre provided a briefing on concerns that the Town of Sundre experienced during recent flooding and explained some of the items that they would show the group during our tour. 6. Presentation from Phil Boehme and Sarah Lamb, Alberta Environment. (flndings attached) TOUR OF RED DEER RIVER IN THE SUNDRE AREA Director of Operations for the Ron Baker, Councillor Munroe explaining the lay of the Town of Sundre providing an orientation of land and flood issues at the Sundre Airport. the Sundre Area and explanation of recent Councillor Munro also provided first hand flooding. examples of flood and erosion concerns 8 Page 213 of 234 Mayor Clews explaining some of the current erosion control in place. The large rocks have been hauled in from Exshaw, Ab. )\ i -.i No erosion control here. Evidence still visible of recent flooding. Ron Baker points out damage from recent flooding, originally a road passed through this gateway. rd Page 214 of 234 Ron Baker explains the "Spurs" 'ii1: that have been constructed within the Town of Sundre to assist in erosion control SPUR Work Time Presentation from Phil Boehme & Sarah Lamb, Alberta Environment & SS Resources Misfortune of the Day!...Severe rock chip on rental van windshield..... 10 Page 215 of 234 MUNICIPAL ENFORCEMENT INCIDENT STATISTICS ZOr¡ lnc¡dent TvDes January Februarv March Apr¡l Mav June lcjv Ausust SeÞtember October November December YTD qs¡stance Given: All other Depanments/Agenc¡es 1 1 3 5 4 1 2 6 23 Seneral Traffic Duties: All Duties II -¡cense Bylaw (Business) - GeneEl 1 1 1 3 :ire Bylaw (GeneEl) IIII 2 1 1 4 )arks and Open Spaces By-Law (GeneGl) :ommunity Standards By-Law (GeneGl) 2 6 2 3 13 Community Standards By-Law - No¡se 2 1 3 4 L 2 13 :ommunity Standards By-l-aw - Nu¡sance / Uns¡ghtly 2 1 4 11 18 27 19 76 Community Standards By-Lay - Sidewalk E 10 11 29 Land Use Bylaw (GeneGl) 1 3 1 2 1 2 3 l3 Smoke Free Bylaw (General) TEffic Bylaw (General) 3 7 1 L 3 1 10 Tcffic Bylaw - Parking Violat¡ons 33 3 7 4 39 6 2 97 Traffic Eylew - Trailers And Recreat¡onal Vehicles 1 2 z 6 9 9 4 33 Env¡ronment Protection Act (GeneEl) IIIIIIII Dangerous Goods/ HeaW Vehs Bylaw (General) 2 2 Animal Protestion Act - Animal ln D¡stress Gaming and Liquor Act (GeneEl) 1 I I I tEff¡c Safety Act - GeneEl 1 1 I 2 fraffic Safety Act - Abandoned (72 Hrs) Veh¡cle 1 1 3 4 2 2 5 9 27 fraffic Safety Act - Exp¡red Licence Plate 1 1 2 fraffic Safety Act - Moving Offences - Other 1 I f€ffic Safety Act : Speed Related Offence 1 3 2 1 2 9 Cff-Highway Veh¡cle Related Offence 1 Use Of Highway Rules Of Road Regulation (General) 2 Use Of H¡ghway Rules Of Road Regulat¡on - Parking 5 2 1 2 9 2 5 7 33 Veh¡cle Equipment Regulat¡ons L I 1 Water and Sewer Bylaw 2 1 1 I 4 úúeed Control Act - General 1 2 3 6 Public Safety 4 2 6 rncroent tvDes Januarv FeDruary Marcn ADTII Mav JUne ¿clv AUPUST seDtember october November Decemþer YTU Page 216 of 234 Opections - Ass¡st Pol¡ce OpeEt¡ons OtherTraffic OpeGtions - Heavy / Dangerous Goods Etc I IIII rII OtherTÉff¡c OpeÊt¡ons - Traffic Analys¡s And Study IIIIII Spec¡al Operat¡ons (GeneEl) 1 6 1 I 9 spec¡al Operat¡ons: TGffic Safety Plan I 1 4 5 Special OpeÊt¡ons : OpeÊtion Checkmate I rII 2 Radar/ Laser Ope€tions - Non Checkmate 1 1 1 3 Radar/ Laser OpeEtions - School Zones I(JTAL INCIDENTS 5t z7 4t ¿t tul 5A 61 5E 430 lncident Types Municipal lnvestigations 87% Provincial lnvestigations L3% Page 217 of 234 M U N ICI PAL ENFORCEMENT VIOLATION STATISTICS 20t3 Violatlon Name Jen F€b Mer Apr May June July A¡g Sept Oct Nov Dec YTD qbandon MV on Hwy I IITIIT qllow Peßon/Animal/fh¡ng/ To lmpede Safe Operat¡on of MV 1 1 1 3 \ux¡l¡ary Driving/Fog r Lamps lmproperly Located 1 I 1 2 lrâke Lamp Fa¡lto L¡te When BEke Applied ITIIIT 1 III 1 Camp on Town Land IIIIII III Consuming Liquor in Public Place IITTII ITI Depose Litter on Town Property Display Unauthor¡zed L¡cense Plate 1 1 TIIIIITT 2 Dr¡nking Establishment make No¡se Drive at Unreasonable Rate ofSpeed Drive Left of Center L¡ne IIIIIIIIII Drive Motorcylce/Moped/Power on Hwy w/o req'd lamps aliight Dr¡ve MV W/Unauthorized Coloured Lamp Dr¡ve MV WO L¡cense Plate Properly Attached/Visible 1 3 ITITI 4 )rive MV W¡th Expired Lic Plate I 1 5 2 13 t7 30 20 88 )rive MV Without License Plate Properly Displayed I IITI 1 1 1 3 )r¡ve Uninsured MV On Hwy 1 1 4 1 2 9 )r¡ve Vehicle w/Out MV Seatbelts/UÀs/Tether Restraint(S) Not properly tnstalled I ITIIIIII )rive Wh¡le Unauthorized - Mandãtory Court I 1 3 1 1 1 IIII 7 )r¡ve Wrong Direct¡on on 1-Way Hwy I 1 1 Drûe MV When Unsafe Due to Obscured W¡ndow 1 r I I 1 Drúer Carelessly 1 1 I r r 2 Driver Engaged ln Stunt On Highway 1 I I I 1 Driver Fa¡l To Provide Reqd lnfo To Peace Officer IIII Dr¡ver Fa¡l To Wear Seat Belt 1 1 6 5 1 17 2 IIII 33 Distracted Driving - Cel¡ Phone 1 7 5 6 IIII 19 Engage ¡n or Operate a Business W/O Valid L¡cense 1 IIII Exceed Maximum Speed Lim¡t 4 !2 29 27 24 52 18 29 195 Exhaust Muffler Produce Excess¡on Noise 1 IITIIITIIII 1 Fa¡lTo Change Name/Address Wl 14 Days IIIITTT l,.ioladoô Narhe Jan' , FeÞ fUaÉ APr Mtt ,une July 4ué Sept Oct lld frèc YTD FailPage 218 of 234 to Destroy Noxious - Prohibit Weeds TIIIII 1 to Obey Stop Sign 2 3 Device 5 1 4 3 1 8 L 23 Fa¡l to Proceed Safely after Stopp¡ng at lntersection 1 1 Fail lo Remove parts Furn¡ture; Garbage; Metals; etc,. 1 II 1 Fa¡l To Stop for Yellow Light 1 II I Fail To Stop At lntersect¡on - Red Light 1 rIIIT I 'ail To Y¡eld to Pedestrian w¡thin crosswalk :ailure To Produce CertifiGte Of Registrat¡on 6 5 6 8 a 4 9 7 53 :a¡lure To Produce Valid lnsurance Card 6 6 3 E 4 2 3 35 Failure To Prov¡de Operatoß License 2 3 9 3 3 23 F¡ghting in Public I Have Un¡nsured MV on Hwy I 2 2 I 5 Heavy Vehicle Travell¡ng OffTruck Route 2 1 3 lllegal Angle Parking 2 6 11 lllegalConsumpt¡on in Irr a MV lllegally Park On Sidewalk Ped Overpass Bicycle pass pedestrian pass I ITI llegally Park - Dangerous Goods IIIITI IIIT llegally Park Tra¡ler RV On Street yard r / / 1 6 1 2 2 t2 llegally Parked - Disabled Zone 7 4 5 llegally Parked - No Park¡ng Zone 19 9 3 31 -I¡me llegally Parked - Restricted Or Drop Zone 2 2 4 llegally Parked / Driving On Town Property 1 5 4 10 lllegally Parked ln Town Alleys 2 4 27 30 57 lllegally Parked PriEte On Property IIII 2 1 I 2 5 lllegally Parked - Street Maintenance III lmproper r Angle Park¡ng - L¡nes V¡sible 1 5 1 2 III 9 lmproper Angle Park¡ng - No L¡nes I 1 1 2 1 5 lmproper Disposal public rrr of Waste on Lands r lmproper Parallel Park 3 1 z 1 7 8 L2 34 Lamp On Rear Of MV Fa¡lTo Emit Red Light tvlake U-Turn Safely IIITIII Vlolaüon llame Jan. Feb Mer Apr ilay June July Aug seÉ OC¡ NOY Dec YTD M¡nor Possess¡ng L¡quour 1 rIII I MV Body/Fender/Mudguard not located as req'd 1 1 L 3 Page 219 of 234 Body/Fender/Mudguard not cover w¡dth oft¡re 2 1 4 to fpeEte MV Of Unauthor¡zed Cless III 1 2 III 3 Operate MV w/O L¡cense ln Possess¡on 1 1 III 2 Operate MV W/Glazing On Window 7 9 1 2 III 19 Operate MV Where Equ¡p. lmproperly Used 3 1 III 4 Operate MV W¡thout Valid Operators L¡cence 2 1 5 r III L2 Opecte Salvage MV w/o Subsisting ln-Transit Permit 1 IIT 1 Owner/Occup¡er Fa¡l to Maintain Sidewalk I 1 1 Owner Perm¡t another to Dr¡ve Un¡nsured MV I II 1 1 IIIII 2 Park on Boulevard/Mer¡dian/ln D¡tch I II IIITIIIT Park With¡n 1.5 M Of Driveway 1 1 2 2 5 Park With¡n 5 M Of A F¡re Hydrant 3 5 t2 12 74 6 II 53 Park W¡thin 5 M Of Crosswalk 1 1 1 II 3 Park Within 5 M Of lntersection 5 2 3 II 15 Park Within 5 M Of Stop Or Yield Sign 1 1 1 2 5 6 IIII 16 tassenger Fail To Wear Seat Belt 2 1 1 4 )ermit lmproper Use Of License Plate IIIIIIII )erm¡t Nuisance Private Property - F¡rst Offence )ermit I Use of Altered/False Documents 1 I I 1 )lace Electricl Cord Across 5¡dewalk/Highway IT I TITIIII tossess Tobacco ¡n a Publ¡c Place 1 I I r 1 ìes¡de ln Trailer / RV I I lide/Permit Riders on Outs¡de of MV Stop / Park On / Or Part OfCrosswalk 1 1 1 1 2 5 Stop/Park On Sidewalk/Boulevard 1 2 3 2 1 2 11 Stop/Park where Proh¡bited ByTrãff¡c Control Dev¡ce 2 3 2 I 2! 29 97 Ta¡l l-amp Not Capable Of Em¡tting Red Light Visible At Least 150 M To Rear 3 IIIITTII 3 furn Left Unsafely IIIT fransport¡ng L¡quor ln An Open Conta¡ner 4 1 IIII 5 V¡olation Name f€b Mar Apt May June Ju¡T A¡t Sept Oct tou Dec YlD fcnsport Liquorin MVWI EasyAccessof Occupant IIIIIIII Unreg¡stered Veh¡cle On Highway 1 4 2 7 6 7 4 6 I 37 Nu¡sance and Unsightly Premises Page 220 of 234 r Front Shields lmpa¡r V¡eVSafe OpeEtion of Vehicle 1 1 Jnnate/wate tn Publ¡c IIIIITIIIIIT Yell, Scream, Swear in Public IIIIIIIIIIII TOTAT CITATIONS 31 56 103 106 151 196 183 191 1015 Total: Fines a6% Warnings t4% Page 221 of 234 FIRE DEPARTMENT STATISTICS' Town of Sylvan Lake 2013 Summer RD Lacombe Provincial Urban Villages County County Hwy Fire 5 1 Rubbish/Grass Fire 4 I I Explosion Rupture Rescue Misc 2 Vehicle Accident 4 I 4 Buildine Collapse Industrial Accident Public Hazard I Gas Leak 2 1 Public Service/Medical Assist J Alarm NO Fire 9 Incident Total For Month 30 0 6 Incident Hours For Month 324 120 Training Hours For Month 116 Voluntary Hours For Month Total Man Hours For Month Incidents, Training 584 & Voluntary Year To Date Totals Summer RD Lacombe Provincial Urban Villages County County Hwy Fire 7 0 J 0 I Rubbish/Grass Fire t7 1 t2 2 7 Explosion 0 0 0 0 0 Rupture 0 0 0 0 0 Rescue Misc -t 0 0 0 0 Vehicle Accident 22 I -t I t'1 Buildine Collapse 0 0 0 0 0 Industrial Accident 0 0 0 0 0 Public Hazard 7 I 0 0 I Gas Leak l1 0 2 0 0 Public Service/Medical Assist 25 I 0 0 Alarm NO Fire I l2 0 Incident Total For Year 7 26 Incident Hours For Year 60 300 Training Hours For Year 1329 - Voluntary Hours For Year 481 - Total Man Hours For Year Incidents. Training 3508 & Voluntary Page 222 of 234 ANIMAL CONTROL INCIDENT STATISTICS 20t3 Vloladon Name Feb Mar Apr May June July Àug seÉ (E f{ov Dec YTD lat at large 1 5 9 5 2 6 IIII 2A Cat Damages Property 1 IIII 1 Have More Than 3 Cats IIIITI 1 I 1 Cat Feces L 2 1 1 1 I 6 Cat lmpounded 4 7 7 3 3 I 24 Cat lnjured or Deceased 1 2 I 3 Dog At l-arge 4 Ë 15 7 72 15 I 61 Dog Barks/Howls,/Makes No¡se - D¡sturbs Others 4 1 7 6 11 3 8 I III ¡t{l Dog Damages Prìvate/Publ¡c Property IIII 1 I 1 DoB Defe€tes on Publ¡c or Pr¡vate Property TTTIII L I 1 Dog ¡n Distress 2 2 Dog lmpounded 1 2 t2 TIITTI 15 Dog lnjured 1 IITITI 1 Dog with¡n Perimeter of Playground 1 IIIII 1 Dog Chase/B¡te/Lu ngeÆhow Aggress¡on 2 7 1 2 7 7 Fa¡l to Obtain Dog L¡cense 2 2 3 2 9 tarbour/Perm¡t More Than Two (2) Dogs 1 I II 2 ikunk Traps lssued 4 II 4 ikunk Captured/Releaæd 7 5 I t2 úú¡ld An¡mal lmpounded 1 I 1 ,Vi¡d AnimalAt Large EIIII 1 II 1 TOTAT INCIDENTS 41 11 3 33 47 52 33 42 II 262 Page 223 of 234 ANIMAL CONTROL V¡OIATION STAT]STICS 20t3 :-F,-i ;, ;1ffi Effi É-ffi ffi ffi ffi ffi# ffi ',Ë.,ffi ffi!ffi ffi Cat at Large .;.]IIIIITTITIII Fa¡lure to Obtâin Cet LieN .._.;TIIIITIIIITI Dog At Lârge ..:-.ZEEEETEIIIIT Failure to Obtâ¡n Dog L¡cense ...:IIIEIIEIIIIIE TOTAL CITATIONS .,.'..;EEEEEEEIIIIf Total Fines a7% Warnings 13% Page 224 of 234 PAYSTATION üPS Audit Report September 6,2013 11.45 am Page 1 of 2 Account Number:6001 08496994 Cheque f ChequeDate ChequeAmount PayeeName PayeeNumber Printed By PrintedDate Void Reason 79433 09t06t2013 $250.00 989240 AB LTD TIM HORTONS Kathy 91612013 1 False SYLVAN LAKE 79434 09/06/2013 $53,293.38 ACCU FLO METER SERVICE LTD Kathy 91612013 1 False 79435 09t06t2013 $2,51s.67 AL TERRA ENGINEERING LTD Kathy 9t6t2013 1 False 79436 09/06/20'r3 $657.05 ALBERTA ASSOCIATION OF MD S Kathy 91612013 1 False & 79437 09106t2013 $59.84 ALSCO CANADA CORP Kathy 9t6t2013 1 False 79438 09/06/2013 $64.50 APPLETEDDY Kathy 9t6t2013 1 False 79439 09/06/2013 $600.00 BCP CONSTRUCTION Kathy 9t6t2013 1 False 79440 09/06/2013 $'14,946.75 BDI PLAY DESIGNS INC Kathy 9t6t2013 1 False 79441 09/06/2013 $467.50 BECKWITH JESSICA Kathy 91612013 1 False 79442 09t06t2013 $1,689.38 BROWNLEE LLP Kathy 9t612013 1 False 79443 09/06/2013 $13,612.46 CAN TRAFFIC SERVICES LTD Kathy 91612013 1 False 79444 09t06t2013 $104.99 CANADIAN TIRE 655 Kathy 9t6t2013 I False 79445 09t06t2013 $3,340.06 CHAPMAN RIEBEEK Kathy 9t6t2013 1 False 79446 0910612013 $4,339.13 DIAMOND MUNICIPAL SOLUTIONS Kathy 9t6t2013 I False 79447 09/06/20'13 $505.36 DIGITEX CANADA INC Kathy 9t6t2013 1 False 79448 09/06/2013 $94s.00 ENFORCEMENT TRAINING Kathy 9t6t2013 I False ACADEMY 79449 09/06/2013 $1 13,209.88 ENMAX EN ERGY CORPORATION Kathy 9t6t2013 1 False 79450 09106t2013 $297.00 EVERAERS HUNTER Kathy 9t6t2013 1 False 79451 09/06/2013 $899.00 FCSS ASSOCIATION OF ALBERTA Kathy 9t6t2013 1 False 79452 09/06/2013 $196.50 HILL BEVERLEY Kathy 9t6t2013 1 False 79453 09/06/2013 $600.00 IMESON DAVE Kathy 9t6t2013 1 False 79454 09/06/2013 $23,625.00 KCI KETCHUM CANADA INC Kathy 9t6t2013 1 False Page 225 of 234 79455 09t06t2013 $1,385,450.90 KIDCO CONSTRUCTION LTD Kathy 9t6t2013 1 False 79456 09t06t2013 $185.71 KURZ VICKI Kathy 9t6t2013 1 False 79457 09/06/2013 $4,800.00 LAEBON DEVELOPMENTS LTD Kathy 9t6t2013 1 False 79458 09106t2013 $2,412.81 LAFARGE CANADA INC Kathy 9t6t2013 1 False 79459 09/06/2013 $53.84 MARKS WORK WEARHOUSE LTD Kathy 9t6t2013 1 False 79460 09106t2013 $31.06 NAPAAUTO SYLVAN LAKE 7543 Kathy 9t6t2013 1 False 79461 09/06/20'13 $91.79 PAINT STOP INC THE Kathy 91612013 1 False 79462 09/06/20'13 $52.50 PANAGO PIZZA Kathy 9t6t2013 1 False 79463 09t06t2013 $933.53 PANTERRA DEVELOPMENTS Kathy 9t6t2013 1 False CORP PAYSTATION üñS Audit Report September 6, 2013 11.45 am Page 2 ol 2 79464 09/06/2013 $65.48 PARKLAND COMMUNITY Kathy 91612013 1 False PLANNING SVCS 79465 09t06t2013 $100.00 PAUL DALE Kathy 91612013 1 False 79466 09/06/2013 $20,496.00 PERMACORP GROUP OF Kathy 91612013 1 False COMPANIES 79467 09t06t2013 $253.00 POWER AMBER Kathy 9t6t2013 1 False 79468 09/06/2013 $9,023.99 PROLIFIC GRAPHICS Kathy 9t6t2013 1 False 79469 09/06/2013 $1,729.88 RASBERRY PATCH THE Kathy 9t6t2013 1 False 79470 09/06/20't3 $600.00 REID DANIEL Kathy 91612013 I False 79471 09/06/2013 $379.50 SCHULZ CASSIDY Kathy 9t6t2013 1 False 79472 09/06/2013 $183.75 SCRATCH CAKES AND SWEETS Kathy 9t6t2013 1 False 79473 0910612013 $49,782.31 SG LANDSCAPING Kathy 9t6t2013 1 False 79474 09/06/2013 $50.00 SHEPHERD RITA Kathy 9t6t2013 1 False 79475 09/06/2013 $48.68 SOBEYS SYLVAN LAKE Kathy 9t6t2013 1 False 79476 09t06t2013 $169.00 STONY PLAIN FCSS Kathy 91612013 1 False 79477 09/06/2013 $626.34 SYLVAN AUTO SHINE Kathy 9t6t2013 1 False 79478 09106t2013 $41,261.78 SYLVAN LAKE BUSINESS Kathy 91612013 1 False SOLUTIONS LTD 79479 09/06/2013 $2,375.00 SYLVAN LAKE COLLECTIVE Kathy 91612013 1 False KITCHENS 79480 09/06/2013 $20,427.00 SYLVAN LAKE FOUNDATION Kathy 916t2013 False 79481 09/06/2013 $38,594.61 TAGISH ENGINEERING LTD Kathy 9t6t2013 False 79482 09/06/2013 $4,679.49 TELUS COMMUNICATIONS INC Kathy 9t612013 False 79483 09/06/2013 $5,308.54 TERRY S LEASE MAINTENANCE Kathy 9t6t2013 False LTD 79484 09t06t2013 $600.00 TIVIDAR BLAISE Kathy 9t6t2013 1 False 79485 09/06/2013 $4,966.64 TRANSALTA ENERGY MARKETI NG Kathy 9t6t2013 I False 79486 09/06/2013 $36.70 UPS STORE 470 THE Kathy 91612013 1 False Page 226 of 234 79487 09t06t2013 $50. I 0 VIKSE NICOLE Kathy 9t6t2013 1 False 79488 09t06t2013 $69.75 WAL MART SUPER CENTRE Kathy 9t6t2013 1 False 79489 0910612013 $440.00 WALROTH LILY Kathy 9t6t2013 1 False 79490 09/06/2013 $44,154.21 WHOLESALE FIRE & RESCUE LTD Kathy 91612013 I False 79491 09/06/2013 $12,733.83 WILD ROSE ASSESSMENT Kathy 91612013 1 False SERVICE 79492 09/06/2013 $201.68 ZEE MEDICAL CANADA INC Kathy 91612013 1 False Totalfor Acct. No.:60010849699 No. of Cheques:60 Sum of Cheques: $1,889,637.85 t PAYSTATION CPS Audit Report September 6, 2013 1:39 pm Page 1 of I Account N umber:6001 08496994 Chequeü ChequeDate ChequeAmount PayeeName PayeeNumber Printed By PrintedDate Void Reason 79493 09/06/2013 $626.34 SYLVAN AUTO SpA 1334880 AB Kathy 91612013 I False LTD Total for Acct. No.:60010849699, No. of Cheques:1 Sum of Gheques: $626.34 Page 227 of 234 PAYSTATION ffiSS Audit Report September 13,2013 2:57 pm Page 1 of 3 Account Number:6001 08496994 Cheque # ChequeDate ChequeAmount PaveeName PayeeNumber Printed By PrintedDate Void Reason 79495 09t13t2013 $84.00 AARDVARK STAMP & SEAL INC Kathy 9t13t2013 False 79496 09t13t2013 $262.50 ALL ABOUT BOUNCING Kathy 9t13t2013 False 79497 09t13t2013 $283.38 ALSCO CANADA CORP Kathy 9t13t2013 False 79498 09t13t2013 $223.39 ANGELOZZIS AUTHENTIC Kathy 9t13t2013 False MONTREAL SMOKED MEAT 79499 09t13t2013 $356.50 APPLETEDDY Kathy 9t13t2013 False 79500 09t13t2013 $100.75 ASPENWARE INC Kathy 911312013 False 79501 09t13t2013 $5,590.20 ASSOCIATED ENGINEERING Kathy 9t13t2013 False ALBERTA LTD 79502 09t13t2013 $21.87 ATCO GAS Kathy 9t13t2013 False 79503 09113t2013 $1,681.58 AUTOMATED AQUATICS Kathy 9t13t2013 False 79504 09t13t2013 $1,394.25 BLUE GRASS SOD FARMS LTD Kathy 9t13t2013 False 79505 0911312013 $328.1 3 BLUE OCEAN INTERACTIVE Kathy 9t13t2013 False MARKETING INC 79506 09t13t2013 $171.32 BOUDREAU ADAM Kathy 9t13t2013 False 79507 0911312013 $446.90 BULLETPROOF INFOTECH INC Kathy 9t13t2013 False 79508 09t13t2013 $26.74 CANADIAN LINEN & UNIFORM Kathy 9t13t2013 False 79509 09t13t2013 $331.75 CANADIAN TIRE 655 Kathy 9t13t2013 False 7951 0 0911312013 $3,046.27 CDW CANADA INC Kathy 911312013 False 79511 09t13t2013 $504.00 CLEARVIEW GLASS SERVICE LTD Kathy 9t13t2013 False 79512 09t13t2013 $112.27 COVERALL SHOP THE Kathy 911312013 False 7951 3 09t13t2013 $31 1.00 DESROSIERS DONNA Kathy 9t13t2013 False 79514 09t13t2013 $11,902.93 DG CRANE & ELECTRIC LTD Kathy 9t13t2013 False 7951 5 09t13t2013 $2,144.63 DIAMOND MUNICIPAL SOLUTIONS Kathy 9t13t2013 False 79516 09t13t2013 $221.60 DIGITEX CANADA INC Kathy 9t13t2013 False Page 228 of 234 79517 0911312013 $787.50 DOLL SISTERS THE Kathy 9t13t2013 False 7951 I 09t13t2013 $13,099.75 ENVI ROPERFECT SOLUTIONS Kathy 9t13t2013 False 7951 I 09t13t2013 $1,382.16 GARINER KENNETH GEORGE Kathy 9t1312013 False 79520 09t13t2013 $132.67 GOVERNMENT OF ALBERTA Kathy 9t13t2013 False 79521 09t13t2013 $194.67 GREGG DISTRIBUTORS CO LTD Kathy 9t13t2013 False 79522 0911312013 $315.91 HIWAY 9 EXPRESS LTD Kathy 9t13t2013 False 79523 09t13t2013 $5,755.94 JOHNSON CONTROLS C3039 Kathy 9t13t2013 False 79524 09t13t2013 $787.50 LA RADIO GROUP Kathy 9t1312013 False 79525 0911312013 $84.40 LAEBON DEVELOPMENTS LTD Kathy 9t13t2013 False 79526 09t13t2013 $459.63 LAWSON PRODUCTS INC Kathy 9t13t2013 False ONTARIO PAYSTAÏ|ON i::SS Audit Report September 13,2013 2:57 pm Page 2 of 3 79527 0911312013 $5,637.69 LITTLE ROCKS N STUFF Kathy 911312013 False 79528 09t13t2013 $7,836.68 MAPLE BAY MAINTENANCE LTD Kathy 911312013 False 79529 09113t2013 $320.00 MCWADE ASHLEY Kathy 911312013 False 79530 0911312013 $157.50 MERLIN SHREDDING INC Kathy 911312013 False 7953r 09t13t2013 $75.00 MYSHAK WILLIAM Kathy 911312013 False 79532 09113t2013 $1,631.87 NAPAAUTO SYLVAN LAKE 7543 Kathy 911312013 False 79533 09t13t2013 $43.51 OK TIRE & AUTO SERVICE Kathy 911312013 False SYLVAN LAKE 79534 09t13t2013 $37.92 OSMOND BETTY Kathy 9t13t2013 False 79535 09t13t2013 $837.40 PAINT STOP INC THE Kathy 9t13t2013 False 79536 09t13t2013 $4,873.45 PEBBLE PUSHERS GRAVEL CO Kathy 9t13t2013 False LTD 79537 09t13t2013 $1,443.75 POTTY GO TOILET RENTALS Kathy 9t13t2013 False 79538 09t13t2013 $2,847.63 PRINTING PLACE INC Kathy 9t13t2013 False 79539 09t13t2013 $1,056.83 PRO STICH APPAREL LTD Kathy 9t13t2013 False 79540 09t13t2013 $185.85 PROFORM PRECAST PRODUCTS Kathy 9t13t2013 False INC 79541 09113t2013 $79.37 PUROLATOR COURIER LTD Kathy 9t13t2013 False 79542 09t13t2013 $154.88 RED DEER LOCK & SAFE LTD Kathy 9t13t2013 False 79543 09t13t2013 $239.93 RENTAL STORE THE Kathy 9t13t2013 False 79544 09t13t2013 $48.45 RONA Kathy 9t13t2013 False 79545 09t13t2013 $1,008 11 RUSSEL METALS INC Kathy 9t13t2013 False 79546 0911312013 $84.00 SANDALWOOD FLOWERS Kathy 911312013 False 79547 09t13t2013 $5,479.39 SCOTIABANK Kathy 9t13t2013 False 79548 09113t2013 $849.45 SHANAHAN S LIMITED Kathy 9t13t2013 False PARTNERSHIP 79549 09t13t2013 $3,094.77 SHAW CABLE Kathy 9t13t2013 False 79550 09t13t2013 $1,027.39 SOBEYS SYLVAN LAKE Kathy 9t13t2013 False Page 229 of 234 7955'1 09t13t2013 $87.95 STAPLES THE OFFICE Kathy 9t13t2013 False SUPERSTORE 79552 09t13t2013 $2,293.73 SUNRISE PLUMBING Kathy 9t13t2013 False 79553 09t13t2013 $9,310.14 SUNSHINE PLAYGROUND Kathy 9t13t2013 False EQUIPMENT 79554 09t13t2013 $240.01 TAB Kathy 9t13t2013 False 79555 09113t2013 $294.00 TAIT ELECTRICAL Kathy 9t13t2013 False 79556 09113t2013 $357.00 TEAM AQUATIC SUPPLIES Kathy 9t13t2013 False 79557 09t13t2013 $27.77 TELUS MOBILITY INC Kathy 9t13t2013 False 79558 09113t2013 $294.00 TERROCO OILFILED SERVICES Kathy 9t13t2013 False 79559 09t13t2013 $44.84 UNIFIRST CANADA LTD Kathy 9t1312013 False PAYSTATION üWS Audit Report September 13,2013 2:57 pm Page 3 of 3 79560 09t13t2013 $3,545.98 UNITED RENTALS OF CANADA Kathy 911312013 False tNc 79561 09t13t2013 $46.73 UPS STORE 470 THE Kathy 911312013 False 79562 09t13t2013 $93.68 WAL MART SUPER CENTRE Kathy 911312013 False 79563 0911312013 $4,814.72 WASTE MANAGEMENT Kathy 911312013 False 79564 09t13t2013 $162.75 WATERSHOP THE Kathy 911312013 False 79565 09t13t2013 $330.76 WENGER KENNETH Kathy 911312013 False 79566 09113t2013 $2,470.25 WESCLEAN EQUIPMENT & Kathy 911312013 False CLEANING Total for Acct. No.:60010849699 No. of Cheques:72 Sum of Cheques: $116,011.22 Page 230 of 234 Systen: 9161201.3 3: 31 :51 PM Town 0f Sylvan Lake Page: 1 User Date 9 I 6 12073 COMPUTER CHEQUE REGiSTER User lD: khanz Payables Management Batch ID: 0 6sEP1 3-0UTCK Audit Trail Code PMCHQO0001B4 9 Batch Conrnent SEPTBMBER 6, 2OI3 AP QUICK Posting Date: 9 I 612013 Cheçe Number Date Vendor lD Chegue Name Voucher Nr¡rnber Amount 1 9494 91612013 8760 ATB FINANC]AI 00000000000067553 $3,0oo, ooo. oo 1 Cheçe (s) Cheçes Total: $3, ooo, ooo, oo Page 231 of 234 Travel Alberta Suite 802, 10235 101st Street T:7BO-784-0064 Edmonton, Alberta F: 780-784-0065 MCanada l*t Canada TsJ 3G1 W: TravelAlbeda.com August 19,2013 Mayor Susan Samson Town of Sylvan Lake 4926 - 50 Avenue Sylvan Lake, AB T4S 141 Dear Mayor áSgmsoñl €ø+ø I am pleased to enclose Travel Alberta's 2013-2016 Business Strategy that outlines our three- year strategic direction, marketing plan and corporate targets. Details of strategic objectives along with TravelAlberta's corporate scorecard and an overview of the marketing approach for domestic and international markets are available within the document. These core elements will guide the organization to increase tourism revenues in Alberta $10.3 billion by 2020. Although the web version of this plan has been available on the Travel Albeda industry website (industry.travelalberta.com) since May, many of you have requested that we print and distribute copies as well. Tourism is a key economic driver for this province. lt's a $7.8 billion industry that supports 15,000 tourism businesses and employs more than 139,000 Albertans. Working together as TEAM ALBERTA, we can harvest the opportunities the future has in store. lf you require further information of Travel Alberta, please contact me directly at 780.679.6770 or wynn. [email protected] Thank you for your continued supporl of Travel Alberta and Alberta's tourism industry. We look fon¡vard to a successful year for tourism in 2014. Sincerely, McL n TravelAlbe eam Member , Community Relations Page 232 of 234 r.'i-,-i i¡ii= /r3Ë j- ":" :_ Travel Alberta ìs the tourism marketing organization for the Government of Alberla. Established _^. ,t\ -,4 --" -,,, ¡ ' t' -z ^ ,.1, on April l, 2009 as a Crown corporatlon, we operate under authority of the Travel Alberta Act. LÌ i ! .-\ i :i:.. L' 'lt,'.i.:ii \;VE DC #7.9 B A team of youthfully spirited advenlurers lead the Canadian tourism industry in marketing REVENUE Alberta's breathtaklng experiences around the world. R35 M ;U,3 Col.li\iËCiiCN TO.ALtsERTA TOURISM, PABKS AND RECREATION VISITATION Source: Statistics Canada, fravel Survey ol Residents of Travel Alberta actively supports the lVinistry of Tourism, Parks and Recreation in the Canada, lnternational Travel Suruey. development and implementation of Alberta's Tourism Framework: 2013-2020 to expand existing tourism exper¡ences and create and market authentic Alberta tourism experiences in all regions of Alberta. "f- ¿Ufa J.\ 4i -4i l'¡r;Ä.f:"i/i. i. / F-- Èf=\ 201 1, laxatìor.r -,,'ìgt ln approx. $4.0 B in totai ¡ -rt f i\: OUR STRAI'EGY revenue accrued to all three evels To be lhe pre-eminent tourism markeilng To grow Page 233 of 234 tourism revenues $10.3 billion of government: organization in Canada, by 2O2O by directing our brand at high- potential markets. We will lead with i'-.ìi i.:.sSi:J,it: authentic experiences in breathtaking $2.39 B TO FEDERAL GOVERNMENT To grow tourism revenues with compelling landscapes that drive visitation invitations to visit Alberta throughout lhe province. ffi1.17B¡ TO PROVINCIAL GOVERNMENT s404 M TO LOCAL GOVERNMENTS MARKETING PLAN Pages 43-61 Page 234 of 234