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Forward Thinking Housing Association Achieves National Award for Environmental Excellence

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Forward Thinking Housing Association Achieves National Award for Environmental Excellence WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST one vision - new north glasgow one1 vision vision - -new new north north glasgow glasgow ISSUE 48 ng homes strikes Gold Forward thinking housing association achieves national award for environmental excellence “This award acknowledges the organisation’s continued commitment to improving environmental quality, and makes it the highest scoring in its sector in Scotland to receive the commendation The accolade recognises the organisation’s achievements in delivering excellence in environmental quality at 14 locations in Springburn and Parkhouse and ng homes ongoing commitment to delivering and promoting environmental sustainability - from demonstrating excellent engagement with tenants on recycling regimes within the multi-storey flat blocks, to developing strategies to ensure graffiti and litter were removed from internal and external areas in a timely manner. The Environmental Excellence Award scheme is open to companies and organisations throughout Scotland and acts as a benchmark for corporate environmental performance. All entrants are assessed by the Keep Scotland Beautiful Local Environmental Quality Team and can be awarded Bronze, Silver or Gold level. John Fury, ng homes Chairperson, commented: “We are delighted to receive this prestigious award from Keep Scotland Beautiful. We are really pleased to be described by Keep ng homes was presented with a National Award of housing and concierge staff. They also noted the Scotland Beautiful as a forward thinking housing for Environmental Excellence by Keep Scotland excellent community engagement with residents association and to be presented with a national Beautiful for their outstanding work in the of the multi-storey blocks such as chute recycling environmental award. It is truly great for the environmental quality of 14 multi-storey flat programme at Balgrayhill and the participation of people in the community we serve in North developments in North Glasgow. The award was resident focus groups. Glasgow who have worked in partnership with given as a result of an independent audit carried The association achieved a Gold level award for ng homes to achieve this recognition. Our tenants out earlier in the year against the Keep Scotland the environmental work carried out at 178 Balgrayhill have told us that the changes introduced make Beautiful national Award for Environmental Road, Springburn and a further 13 Silver level them feel very proud of their area and this award Excellence criteria. awards for work completed across other areas of recognises the excellent contribution of all those The consultants carrying out the audit remarked North Glasgow. involved in making such a positive difference. We that ng homes were leaders in their field and the Keep Scotland Beautiful Business Development have worked closely with Keep Scotland Beautiful first housing association to receive such an award Director, Peter Quinn, presented the award on a number of important programmes, we value at a time when environmental quality is in decline. to staff and residents from ng homes with a the support that we receive and look forward They highlighted good practice in both external and Silver accreditation in the National Awards for to continuing to develop our relationship in the internal cleanliness which is testament to the work Environmental Excellence on 25 October. He said future.” Energy Saving Winter Housing tips to keep Safety Associations team you warm this up to Challenge P10-11 winter P8 Advice PovertyNORTH news P20 1 WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST one vision - new north glasgow Comments, Compliments & Complaints A number of compliments and tokens of appreciation were received during the period with customers thanking us for the following: • Help and assistance after bereavement • Resolving ongoing complaint regarding plasterwork and ensuring necessary work was completed • Thanks to handyman for help and efficiency in Community growing at fixing letterbox and going out of his way to help Petershill allotment • Thanks to sheltered staff for friendliness shown when attending bingo with mum • Delighted with kitchen alterations • Delighted with new house and KBR ng homes recognise that from time to time some things can go wrong and our aim is to rectify matters and improve our service. Our Complaints Handling Procedure was developed by the Scottish Public Services Ombudsman in partnership with the housing sector. A copy of a guide to our complaints procedure is available at our offices or you can phone us and ask us to send you one out. MAKING A COMPLAINT If you would like to make a complaint you can do so in the following ways: Swap shop at Possilpark Parish Church Email: [email protected] Telephone: 0141 560 6000 Online: www.nghomes.net Post/Visit: Ned Donaldson House, 50 Reidhouse Street, Embedding North Springburn, Glasgow, G21 4LS Saracen House, 139 Saracen Street, Possilpark, Glasgow, G22 5AZ Glasgow’s Green Complaints July-September 16 90 complaints responded to in Legacy with Climate the period Challenge funding his year ng homes was awarded Another element related to recycling has been funding through Scottish Government, our food and furniture redistribution programme T Keep Scotland Beautiful to address with donations being given by members of the issues of Climate Change. The emphasis for community and re-used by other community the programme is around waste/recycling members. This has a strong environmental impact and reuse and energy efficiency. Since the and also addresses issues of social need. Complaints Upheld/Not Upheld beginning of the programme as a community We will shortly be starting our textile recycling we have saved a staggering 19.2809 T CO2e service which include a doorstep service and tonnes. This has been achieved through a joined regular donations from community and staff. up effort of tenants, community, ng homes staff Some of these items will be reused by community and board members. members and others donated to a community Some of the successes of the programme were clothing bank with funds being distributed to linked into National Recycling Week where we held community projects. a swap shop at Possilpark Parish Church. Other activities have included work around growing If you have any furniture/ furnishings spaces at sheltered housing complexes and the or textiles that you wish to donate then community allotment. Members of our Chinese contact ng homes Waste /Recycling Re- community took part in community growing use Officer, Naomi Arnold on 97% of complaints were responded and planted some Pak Choi seeds and other 0141 560 6000 or [email protected] to within our target timescales. vegetables. 2 NORTH news WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST one vision - new north glasgow Christmas is coming… how to have an Epic one or many people Christmas can sneak up to Christmas. £10 per week between now and be a relief to agree not to exchange presents, or on us and then demands a lot of attention Christmas could provide £90 in December for perhaps do a Secret Santa draw. Other ideas Fand money. If you’re starting to feel the gifts or other Christmas expenses. This link will include everyone making a small donation to pressure of Christmas spending then Epic help you to find your local Credit Union - www. a charity with family significance, or making 360 can help. Epic 360 is a free, confidential, scotlandsfinancialhealthservice.gov.uk/money- vouchers for an exchange of skills, such as cake voluntary and non judgemental service which advisers/search baking, help with DIY or knitting to be redeemed can assist customers with; throughout the year. • Budgeting Money Saving Deals - Looking out for money off • Being in control of spending Emotional Support - It’s important to remember coupons and buying Christmas presents in the • Reducing waste that Christmas is not a happy time for everyone, end of season sales to put by can save quite a • Planning for events or for the unexpected some people can feel anxious, lonely, sad and bit of money and panic in the run up to festivities. • Opening current or savings accounts to unhappy at Christmas, the onslaught of advertising Money Saving Expert’s website has a very handy receive benefits or wages in the run up to season, can make it very difficult Amazon Discount Finder tool which searches • Coping with changes in income to escape. If the thought of Christmas brings the Amazon website for low prices in a specific unhappy feelings, it may be a good idea to think To make an appointment, call us on 0141 630 department, we found make up & hair accessories about how to cope over the festive season. Both 4324/5 or visit our website to fill in the referral at 1p each - perfect stocking fillers. Find it here the numbers below can provide a listening ear: form: www.epic360.co.uk www.moneysavingexpert.com/shopping/ Check out some of our tips & ideas below: christmas-savings#amazon The Samaritans - Free 24 hour helpline, Christmas Savings Clubs - It’s not too late Alternatives to gift buying - Now could be the tel: 116 123 to start saving and some Credit Unions run time to have the discussion with loved ones about Breathing Space - Free listening service, Mon - Christmas Savings Clubs which allow you to whether everyone is happy to participate in the Thu 6pm - 2am, Weekend service from 6pm on deposit money which can be withdrawn close annual spending frenzy that is Christmas? It may Friday until 6am Monday, tel:0800 83 85 87 Harriet has a roaring 90th New home Birthday at Glasgow Tigers makes the difference heltered housing resident Harriet Elsby be presented with a lovely bunch of flowers by celebrated her 90th birthday in style at the Speedway rider, Ritchie Worral.
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