Springburn House Care Home Service Adults 62 Broomfield Rd Glasgow G21 3UB Telephone: 0141 2761810 Inspected by: Kathy Godfrey Marjorie Bain Type of inspection: Unannounced Inspection completed on: 31 October 2013 Inspection report continued Contents Page No Summary 3 1 About the service we inspected 6 2 How we inspected this service 7 3 The inspection 11 4 Other information 29 5 Summary of grades 30 6 Inspection and grading history 30 Service provided by: Glasgow City Council Service provider number: SP2003003390 Care service number: CS2003001040 Contact details for the inspector who inspected this service: Kathy Godfrey Telephone 0141 843 6840 Email
[email protected] Springburn House, page 2 of 32 Inspection report continued Summary This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change after this inspection following other regulatory activity. For example, if we have to take enforcement action to make the service improve, or if we investigate and agree with a complaint someone makes about the service. We gave the service these grades Quality of Care and Support 4 Good Quality of Environment 4 Good Quality of Staffing 4 Good Quality of Management and Leadership 4 Good What the service does well Personal plans have good information including a detailed life history. There are detailed routines for getting up in the morning and personal care. Residents have lots of opportunities to participate in the home such as six monthly reviews of their service, residents meetings and questionnaires. They were encouraged to choose colours for a recent refurbishment.