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Bridging the Generation Gap NUDC Webinar for Toolkit Bridging the Generation Gap Danette Scudder, Executive Vice President, Member Services and Strategic Relations Tennessee Valley Public Power Association (TVPPA) 1 “If the different generations are to thrive – not just survive – we need translators and interpreters rather than declarations of war.” Mary Pipher Axis & Allies 1941, Wizards of the Coast Bridging the Generation Gap January 23, 2018 2 Why$Should$ICare? Generational Differences can be a cause of conflict in the workplace: • Reduced profitability • Loss of valuable employees • High payroll costs • Poor customer service • Derailed careers • Wasted human capital Bridging the Generation Gap January 23, 2018 3 DefiningOurselves What Defines a Generation? •Groups of people marked by the year of their birth •And, their subsequent value system influences Bridging the Generation Gap January 23, 2018 4 It’s$Not$MY$Fault… What Shapes a Generation? A common set of social and historic events that impact attitudes, ambitions and world views •People •Places •Things •Events Bridging the Generation Gap January 23, 2018 5 AskYourself… •What/who most influenced your perspective growing up? •What events or “personalities” do you remember from your childhood? Type your comments in the chat box Bridging the Generation Gap January 23, 2018 6 “What$factorsshapedyour$perspective$most$when youwere$growingup?” (critical$factors$across$all$agegroups): A. Influence of parents and family B. Influence of friends and peers C. Religion and church experiences D. Influence of teachers E. Managers and supervisors (From E-HResources.com survey (August 2004)) Bridging the Generation Gap January 23, 2018 7 Roll$Call There are 5 ( and a 1/2) Generations in the Workplace Today: • Traditional (1928-1945) – 2% of workforce • Baby Boomers (1946-1964) – 29% of workforce • Generation X (1965-1980) – 34% of workforce • Xennials (1977-1983) – 10% of workforce* • Millennials (1981-1999) – 34% of workforce • Generation Z (2000-present)- 1% of workforce (2015 demographic data from Pew Research Center/*Huffington Post article and U.S. Bureau of Labor Statistics 2016 data) Bridging the Generation Gap January 23, 2018 8 Audience$Poll:$ What Generation Do You Identify With? A. Traditional (1928-1945) B. Baby Boomers (1946-1964) C. Generation X (1965-1980) D. Xennials (1977-1983) E. Millennials (1981-1999) F. Generation Z (2000-present) (2015 demographic data from Pew Research Center/*Huffington Post article and U.S. Bureau of Labor Statistics 2016 data) Bridging the Generation Gap January 23, 2018 9 HeadCount Bridging the Generation Gap January 23, 2018 10 Who$Are$We$Dealing$With? Bridging the Generation Gap January 23, 2018 11 Mid-Life$Crisis? Bridging the Generation Gap January 23, 2018 12 Traditional$Generation$(1928-1945):$Historical$ Influences Bridging the Generation Gap January 23, 2018 13 Traditional$Generation$ (1928-1945) Characteristics & Values: • Dedication, sacrifice, hard work, conformity • Law & order, respect for authority, patience, delayed reward, duty before pleasure • Honor, loyalty, tenure Bridging the Generation Gap January 23, 2018 14 Traditionals Challenges Assets • Unresponsive to ambiguity and change • Stable • Reluctant to rock the boat • Detail oriented • Uncomfortable with conflict • Thorough • Unexpressive with • Loyal disagreement • Hard working Bridging the Generation Gap January 23, 2018 15 Baby$Boomers$(1946-1964):$Historical$ Influences Bridging the Generation Gap January 23, 2018 16 BabyBoomers$ (1946-1964) Characteristics & Values: • Optimism, team orientation, personal gratification • Health & wellness, personal growth, work involvement, individuality • Exploring creative retirement, forever young Bridging the Generation Gap January 23, 2018 17 Boomers Challenges Assets • Not naturally budget- • Service oriented minded • Driven • Reluctant to disagree with peers • Good with relationships • Process ahead of results • Aim to please • Overly sensitive to • Team players feedback • Self-centered/judgmental Bridging the Generation Gap January 23, 2018 18 The older generation thought nothing of getting up at five every morning - and the younger generation doesn't think much of it either. -John J. Welsh Bridging the Generation Gap January 23, 2018 19 Generation$X$(1965-1980):$Historical$Influences Bridging the Generation Gap January 23, 2018 20 GenerationX$ (1965-1980) Characteristics & Values: • Diverse, global thinkers, balanced • Technological, fun, informal, detached • Self-reliant, pragmatic, skeptical, entrepreneurial Bridging the Generation Gap January 23, 2018 21 Xers Challenges Assets • Impatient • Adaptable • Different manners • Techno-literate • Inexperienced • Independent • Skeptical • Unintimidated by authority • Perceived slackers • Creative • Quick to criticize Bridging the Generation Gap January 23, 2018 22 Xennials (1977-1983) Characteristics & Values: • Analog childhood, digital adulthood • Tech savvy and maybe a little bit too confident • Possess Generation X cynicism and Millennial optimism and drive Bridging the Generation Gap January 23, 2018 23 Millennials$$(1981-1999):$ Historical$Influences Bridging the Generation Gap January 23, 2018 24 Millennials$ (1981-1999) Characteristics & Values: • Optimism, civic duty, confidence, achievement • Sociability, morality, street smarts, diversity • Automation in every aspect of life • Nurtured, do not want to be lumped with Gen X Bridging the Generation Gap January 23, 2018 25 Millennials Challenges Assets • Need for supervision and structure • Meaningful work • Inexperience • Realism • Job hopping • Tenacity • Multitasking • Heroic spirit • Work isn’t everything • Multitasking • Technological savvy Bridging the Generation Gap January 23, 2018 26 Meet$the$Fockers$Goes$Millennial Bridging the Generation Gap January 23, 2018 27 So,$WhatAreThey$Going$to$WantNext? Generation Z/iGen (2000 – present) • Diversity • Technology • Innovation • Everything is a game • Not accustomed to taking risks • Grass roots organization • No “American Dream” Bridging the Generation Gap January 23, 2018 28 ComparingApples$toOranges Traditional Baby Boomer Generation X Millennial Resources Radio and Newspaper and Television and Internet and Newspaper Television Internet Social Media Communication Handwritten Text/Instant correspondence Telephone Email Messaging Speed Days - Weeks Hours Minutes Seconds Bridging the Generation Gap January 23, 2018 29 Signs$of$theTimes 2001-2006 WWI & WWII 1973 2006- Present 1980-2001 Bridging the Generation Gap January 23, 2018 30 Clashpoints • Career • Management • Job Change • Retirement • Social Bridging the Generation Gap January 23, 2018 31 TheMatrix Traditional Baby Boomer Generation X Millennial Career Build a Build a stellar Build a portable Build parallel legacy/Work First career/Live to career/Work to careers/Live, Work Live then Work Management Chain of Change of Self command Don’t command command command – collaborate Job Change Carries a stigma Puts you behind Is necessary Is part of my daily routine Retirement Reward Retool Renew Recycle Social Betty Dr. Spock/Dr. Nirvana/Ivana Cell Crocker/Betty Seuss phones/cell Grable clones “When Generations Collide” Lancaster & Stillman Bridging the Generation Gap January 23, 2018 32 Is$ItAllforthe$Paycheck? • What do you value most from your workplace? • Why do you do your job? • What are your biggest frustrations with other generations? Type your answers in the chat box! Bridging the Generation Gap January 23, 2018 33 “What$entices$you$to$join$an$organization?”(answers$ across$agegroups) A. Mission, Values, Ethics B. Pay and Benefit Package C. Challenge and Interesting Work D. Opportunity for Career Development (From E-HResources.com survey (August 2004)) Bridging the Generation Gap January 23, 2018 34 “What$compels$you$to$stay$with$an$organization?” (answersacrossagegroups) • Challenge (the work itself: interest and variety) • Being treated with respect by managers and coworkers • Ethical organization • Recognition and Making a contribution (specific to Traditionals and Boomers) • Work-Life Balance and Pay/Benefit Structure (specific to Generation X and Millennials) (E-HResources.com survey (August 2004)) Bridging the Generation Gap January 23, 2018 35 “What$characteristicsof$other$generationsinthe$workplace$ bother$youthe$most?”(Response$from$Traditionaland Boomers) • Poor work ethic (coming in on time, doing quality work) • No sense of customer service – too self centered – “it’s all about me” • Expect too much without earning it; sense of entitlement (E-HResources.com survey (August 2004)) Bridging the Generation Gap January 23, 2018 36 “What$characteristicsof$other$generationsinthe$workplace$ bother$youthe$most?”(Response$from$GenerationX$and Millennial) • Too rigid and unwilling to change old habits • They reminisce too much about “the old days” • Expect everyone to “pay their dues” in years, not expertise (E-HResources.com survey (August 2004)) Bridging the Generation Gap January 23, 2018 37 “What$doyouwant$other$generationstoknow$and understandabout$your$age$group,$inorder$todispel common$misperceptions?”$(Traditionals and$Boomers) • Teamwork is necessary to do a quality job; you can’t always be a star • Older workers are open to change and willing to be flexible • We’re willing to stay with a company through good AND bad times • Experience and savvy come usually with years, not a college degree • You can’t always get what you want (E-HResources.com survey (August 2004)) Bridging the Generation Gap January 23, 2018 38 “What$doyouwant$other$generationstoknow$and
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