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2020 , 1 December 2020 FLOOR GUIDE ENGLISH December Narita International Airport Terminal2 Narita Airport is working in conjunction with organizations such as Japan’s Ministry of Narita International Airport FLOOR GUIDE, Planned and Published by Narita International Airport Corporation (NAA), Published Planned andPublished by Narita International FLOOR GUIDE, Airport Narita International Justice and Ministry of Health, Labour and Welfare to combat the spread of COVID-19. Due to the spread of the virus, business hours may have changed at some terminal facilities and stores. For the latest information, please consult the Narita International Airport Official Website. Narita International Airport Ofcial Website 英語 CONTENTS INFORMATION & SERVICES Lost Item Inquiries/infotouch Interactive Digital Displays NariNAVI/Lounges …………………………………………………………4 Flight Information/ Terminals and Airlines ……………………………………… 5 Internet Services ……………………………………………………………5 General Information ………………………………………………………5 FLOOR MAP Terminal 2 Services Map ……………………………………… 6–7 B1F Railways (Airport Terminal2 Station) ……………………………………………… 8–9 1F International Arrival Lobby …………………………………………… 10–11 2F Parking Lot Accessway ……………………………………………… 12–13 3F International Departure Lobby (Check-in Counter) ………………… 14–15 4F Restaurants and Shops/Observation Deck ……………………… 16–17 3F International Departure Lobby (Boarding Gate)/ Duty Free and Shopping Area ……………………………………… 18–21 Domestic Flights …………………………………………………… 22–23 SHOPS AND FACILITIES Before Passport Control … 24–29 After Domestic Check-in ……… 33 After Passport Control …… 30–32 Before Customs …………………… 33 ACCESS Airport Overview/ Private Cars ………………… 34–35 Terminal Shuttle Buses ……37 Buses and Taxis ………… 36–37 Railways ………………………………38 At these times ... ・ When Shopping and Dining Before Passport Control……24–26 After Domestic Check-in ………… 33 After Passport Control ……30–32 ・ When Picking Up Passengers at Arrivals …………………… 10–11 ・ When Looking for an ATM or Currency Exchange Before Passport Control……26-27 After Passport Control ……………… 32 Details subject to change without notification. Thank you for your understanding. 3 INFORMATION & SERVICES Information Counters Eight information Services counters, identifiable by Real-time Flight Information Flight Information “ ” their signs, are Please check flight information on the located both before and Narita International Airport Official Website or by telephone. after clearing immigration. Please stop by if you have Narita International Airport Information ☎0476-34-8000( Open 24 hours a day, 365 days a year) any questions or problems. Airline and Terminals and Airlines Terminal Information There are three terminals at Narita Airport. The terminal you will arrive at or depart from F Lost Item Inquiries will vary depending on the airline you are flying l o with, so please check in advance. Also, the o Before Passport Control/ r After Customs infotouch Interactive terminal may change depending on operational M Narita International Airport Lost & Found a Digital Displays circumstances. p ☎0476-34-5220 (Open 24 hours a day, 365 days a year) Thirty-three touch panel displays After Passport Control/ Before Customs are located throughout the terminal. Narita Customs Lost Property Office In addition to information on Internet Services ☎0476-34-2157 (Weekdays 8:30–17:00) flights, shops, In the aircraft restaurants, Free Wi-Fi is available for use Please contact your airline for further service facilities inside Narita Airport terminals. information. and transport, Free charging areas are also Shops and Facilities If you do not know where you they also show provided in each terminal. lost the article routes to each To use free internet devices, Narita International Airport Information please inquire at the nearest ☎0476-34-8000 (Open 24 hours a day, 365 days a year) destination. information counter. The Narita Airport Navigation App Free Wireless LAN Service How to connect ①SSID: Select the network starting with NariNAVI SSID: "FreeWiFi-NARITA." In addition to providing a real-time FreeWiFi-NARITA ②Open your web browser. display of your present location on your Download ③Follow the onscreen instructions. smartphone, NariNAVI can show you Free Wi-Fi is not secure like a WEP connection, which requires advance set-up. the best route to boarding gates, If you require a secure connection, please use a virtual private network (VPN) shops, restaurants, and other locations. or one of the paid Wi-Fi service options available. FAQs General Information Lounges Access Narita International Open 24 hours a day, A variety of lounges are 365 days a year available, including airline Lounge Airport Information Information https://www.narita-airport.jp/ Narita International Airport lounges and credit card ☎0476-34-8000 Ofcial Website holder lounges. Services available and conditions If you require assistance, please contact Narita Airport Information via for use may vary, so please check in advance. the nearest information counter or by telephone at any time. 4 5 Terminal 2 Services Map A variety of facilities are available in Terminal 2, from B1F to 4F. We welcome all passengers departing and arriving, as well as those dropping off or picking up Services passengers, to enjoy all that Narita Airport has to offer. Main Building Multi-level Observation Deck (North) Parking Garage P16‒17 4F Restaurants and Shops/ Observation Deck (South) Observation Deck Restaurants and Shops F l o o r Satellite M P14‒15 P18‒21 a p International International Departure Lobby Satellite Passport Control Passport (Boarding Gate) 3F Departure Lobby Control (Check-in Counter) Duty Free and Shopping Area InternationalInternational Departure Departure Lobby Lobby (Check-in(Check-in Counter) Counter) Shops and Facilities 2F P12‒13 Parking Parking Lot( South ) Lot Accessway (P-2 and P-3 Parking) Parking Lot(North Annex Building A and B) Parking Lo t ( North) P36‒37 Domestic Check-in Counter Bus 1F P10‒11 P22-23 Taxi International Domestic Arrival Lobby Flights International Arrival Lobby B International Arrival Lobby A Access B1F P8‒9 Airport Terminal 2 Station Railway/ Airport Terminal 2 Station To P-2 Parking Railway Information Counter P38 Not available for use by those on tours and those picking up or dropping off passengers. 6 7 Main Building To International Arrival Lobby ( F) To International 1 F Arrival Lobby (1F) To Domestic Arrival Lobby (2F) B1 3 Railways Capsule Toy Corner 2 Services (Airport Terminal 2 Station) To Domestic Departures (1F) 1 To International Departures( 3F) 4 To Terminal 3 Satellite 6 JR Line Main Building JR Line Ticket Gate 10 Narita Keisei Main Line SKY ACCESS 11 Wicket Line and Keisei 12 Main Line Ticket Gate 7 8 Airport Terminal 2 F l Station o o r M To P-2 Parking Lot and Central Square a p Keisei Main Line Narita SKY ACCESS Line Restaurants & Cafes 20 Shops Service Facilities P-2 Parking Lot Building Shops and Facilities For the phone numbers of all stores and facilities, P-2 Parking Lot Central Square please refer to P24 onward. Building South (B1F) North (B1F) 23 Cafes & Light Meals To Parking Lot Entrance (2F) 8 DOUTOR COFFEE SHOP To Parking Lot Entrance (2F) Convenience Stores & Others 1 7-Eleven Travel Goods & Pharmaceuticals Accommodation Facilities 7 MatsumotoKiyoshi 23 nine hours (Capsule hotel) It is also possible to use only the shower during daytime. Currency Exchange We apologize for the inconvenience, but please use the passageway (P12 and 13) on the second oor 6 GPA from 23:10 to 5:00. ATM Pet Hotel & Grooming Information Counter Police 4 Seven Bank 20 Access Pet Inn ROYAL Narita Airport Restroom Railway Ticket Sales Medical Facilities Multi-function Restroom Coin Lockers Inside of the underground concourse 2 Nippon Medical School Multi-function Restroom infotouch Interactive Narita International Airport Clinic 10 JR EAST Travel Service Center (Facilities for ostomates) Digital Displays Elevator Mobile Phone/Wi-Fi Rental 11 SKYLINER & KEISEI AED 3 SoftBank Global Rental INFORMATION CENTER Escalator International Departures 3 XCom Global 12 FamilyMart Intercom Domestic Departures 8 9 Before Customs 2F Satellite Main Building F A1 A2 Quarantine Quarantine 1 Inspection Area Inspection Area International Services Arrival Lobby Passport Control Passport Control 到着ロビーB A到着ロビー Arrival Lobby A Arrival Lobby B Baggage Claim Baggage Claim Plant and Animal Customs Customs Plant and Animal Quarantine Inspection Inspection Quarantine Plant and Animal Quarantine 2 3 4 5 6 32 31 20 21 22 23 F l Domestic Area o International International o ■B ■A To P22 and 23 r Arrival Lobby Arrival Lobby From B1F ・Domestic Departures M Domestic Arrivals a ・ p 37 7 8 9 10 12 13 33 24 25 26 30 27 28 29 Access Corridor for Terminal 3 North North North Central South South South Domestic Exit 3 Exit 2 Exit 1 Exit Exit 1 Exit 2 Exit 3 Flight Exit 1 8 18 Bus Stop for the Bus Stop for the Bus Stop for the Shuttle Bus bound Shuttle Bus bound Shuttle Bus bound for Terminal 3 for Terminal 1 for Terminal 1 Shops and Facilities Currency Exchange Information Counter Intercom infotouch Interactive Restaurants & Cafes Shops 4 22 Digital Displays SMBC Trust Bank Restroom Smoking Area Service Facilities Duty Free Shops 5 Chiba Kogyo Bank Multi-function Restroom Police AED For the phone numbers of all stores and facilities, 21 Multi-function Restroom Mailbox International Arrivals please refer to P24 onward. Chiba Bank (Facilities for ostomates) Prayer Room Domestic Departures 32 Automatic currency exchange Elevator Escalator Before Customs Before Customs ATM Shopping is only available for passengers 6 Chiba Bank/JP BANK/Keiyo Bank arriving on international ights. Temporary Storage for Bonded Luggage 20 Sumitomo Mitsui Banking 2 SEINO CUSTOMS Repair shop Duty Free Shops Corporation/MUFG Bank A1 CLEARANCE SERVICE Fa-So-La ARRIVAL DUTY FREE NORTH 28 RIMOWA Airport-Service-Counter European VAT Refund Service Mobile Phone/Wi-Fi Rental & SIM Card A2 Fa-So-La ARRIVAL DUTY FREE SOUTH Others 28 Global Blue (Reception for mail only) 4 6 31 SIM Card Vending Machine 10 26 Bus and Railway Ticket Cafes & Light Meals Baggage Delivery 10 26 SoftBank Global Rental Sales Counters For details, please see P29.