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Parliamentary Service 2 Annual Report 2016 - 2017 A. 13 1 Annual Report 2016 - 2017 Parliamentary Service 2 Annual Report 2016 - 2017 Presented to the House of Representatives pursuant to section 44(1) of the Public Finance Act 1989 ISSN 2324-2868 (Print) ISSN 2324-2876 (Online) Copyright Except for images with existing copyright and the Parliamentary Service logo, this copyright work is licensed under the Creative Commons Attribution- Non-commercial-Share Alike 3.0 New Zealand licence. You are free to copy, distribute and adapt the work for non-commercial purposes as long as you attribute the work to the Parliamentary Service and abide by the other licence terms. Note: the use of any Parliamentary logo [by any person or organisation outside of the New Zealand Parliament] is contrary to law. To view a copy of this licence visit http://creativecommons.org/licences/ by-nc-sa/3.0/nz 3 Contents 5 Foreword: Speaker of the House of Representatives 6 Delivering a better service 9 About Us 13 Highlights from 2016/17 15 Our achievements this year 19 Supporting our people to support members 25 Measuring our performance 32 Statement of responsibility 33 Independent Auditor’s Report 37 Financial Statements for the year ended 30 June 2017 4 Annual Report 2016 - 2017 5 Foreword: Speaker of the House of Representatives The Parliamentary Service (the Service) supports the institution of Parliament by providing administrative and support services to the House of Representatives and its members of Parliament. It has been another fulfilling and productive year for the Significant work continues Service, as it continues to enhance its ability to better to create a Parliament that support members of Parliament and make Parliament itself is safe and accessible to all. more accessible to visitors. It remains guided by its long-term From creating a new entrance vision of being recognised for excellence and innovation in to Parliament to outlawing everything it does. smoking on the parliamentary grounds, changes are The Service has focused on members of Parliament being happening to make engaging able to navigate through its services efficiently and effectively. with Parliament more Members need to have the right level of support and services appealing and accessible. available to enable them to carry out their duties as effectively as possible as elected representatives in our system of I continue to appreciate the support that the Service has representative democracy. provided my office over the last year. Underpinning this is a smarter service delivery model and a set of consistent business processes that are delivering results. I have seen the Service work hard to deliver a working environment to support members of Parliament (and their staff) with dedicated and targeted resources. The Service is continuing to engage with and listen closely to the needs of members. The Rt Hon David Carter, MP Speaker of the House of Representatives 28 September 2017 6 Annual Report 2016 - 2017 Delivering a better service I am delighted to present the 2016/17 annual report of the Parliamentary Service. This has been another outstanding year for the Service and we can all be proud with the progress we have made. A compelling member experience Our intention is to ensure that Members of Parliament and supporting the House of the right level of technical Representatives are at the heart of what we do – members advice and support is available formed the essential theme for the year just gone: ‘The Year to meet our commitment of of the Member’. This saw us working consistently across providing anytime, anywhere the Service to effectively meet the needs of members. access, both now and in the future.. Members expect to be We continue to listen to what members asked for and to able to work remotely at a time respond better to their needs, this year we introduced a of their choosing and need to new service delivery model. Dedicated case managers have confidence that a solid are on hand to facilitate their requests, particularly those IT platform is in place to give that require a cross-functional response across business them the service they require. units. We have support staff managers who provide the managerial guidance and support to the staff focused on The last year has also seen a visible and concentrated providing vital backing to members across the country. effort to support the new Health and Safety at Work legislation. A new management framework has been We’ve responded to the recommendations from the sixth implemented across the Service. With members, we jointly Appropriations Review Committee, feeding these into the share responsibility for health and safety in their offices development of new Speaker’s Directions (the operating and significant work has been completed to ensure these framework for members) in time for the 52nd Parliament. offices comply with the new legislative requirements. A key thrust of the recommendations was on creating a stable and sustainable funding platform for our elected Looking forward, work has started in earnest on a representatives. This will give them certainty going forward Parliamentary Accommodation Strategy that will deliver a and allow all members to plan effectively. new built environment for Parliament for the next 100 years. The initial concept was approved by the Government and Another important element has been ensuring that work on detailed design is well underway. members are provided with the right levels of support, and that their support staff are trained and fairly remunerated. Smart Service Delivery This has led to a greater choice in support staff roles to An essential component of smart service delivery has been enable members to employ staff suited to their way of the introduction of a dedicated business process model. working. Members work long, varied hours, either here at Launched last August, we developed and are embedding Parliament or in their constituency, or on policy issues in key processes to consistently support the essential parts their community. This requires a mobile way of working of our business. Our key concern has been to embed and we endeavour to support them with a range of mobile consistency and offer transparency through the use of a devices and anytime, anywhere access to the information dedicated customer relationship management system they need. (known as Kete). This enables staff to check the progress 7 of business flows within processes and follow up any the support that the Speaker has extended to me outstanding matters in a timely fashion. This will help to personally as well as my team, and the drive, energy and drive a compelling experience for members. support of my Executive Leadership Team as we continue our transformational journey. Smarter service delivery has also been reflected in a refresh of our learning and development framework for corporate Finally, I would also like to thank the Clerk of the House, and member support staff. Where staff have the right level David Wilson, and his staff for working in a collaborative of professional development and training, this gives them partnership as all of us work to establish better outcomes the skills and tools to do their jobs more effectively. for New Zealand’s Parliament. Community and Accessibility Our second strategic objective is to support an accessible Parliament. I am pleased to report that the Service has had a number of successes in this area in 2016/17. At Parliament we introduced free Wi-Fi for public visitors. In spite of the effects from the Kaikoura earthquake in November 2016, we have had nearly 81,000 people visit Parliament on a tour or education visit. Visiting Parliament also featured David Stevenson in the 2017 Lonely Planet New Zealand edition which is a General Manager wonderful endorsement for the experience provided. This 28 September 2017 experience is set to be enhanced with the opening of a new entrance to Parliament (expected September 2017) and improved visitor centre. We have also maintained our Gold status with Be.Accessible and recently approved an accessibility policy for Parliament for the Service and the Office of the Clerk of the House of Representatives (Office of the Clerk). Our staff also give back to the community. In Wellington, our staff support a homework club for a local school, freely giving up their time to support the younger generation and reflect the positive ethos of the Service. My thanks go to all staff at the Service for their continuing commitment and energy and for making the Parliamentary Service a great place to work. I would like to acknowledge 8 Annual Report 2016 - 2017 9 About Us The Service is a group of over 730 people who are passionate about upholding New Zealand’s democracy. Across the country, in communities and at Parliament itself, we work with the country’s members of Parliament as they interact with each other and with their constituents to ensure they have access to the services they need. We guide, protect, inform and support. We aim to be the benchmark for exceptional service delivery and innovation. 10 Annual Report 2016 - 2017 Our structure The Service has six business groups: • Finance • Information Systems and Technology (IST) • Organisational Strategy and Performance • Parliamentary Library • Parliamentary People and Culture • Precinct Services. Our responsibilities and services We are responsible for providing administrative and support services to members of Parliament and the House of Representatives. We also administer, in accordance with directions given by the Speaker, the payment of funding entitlements for parliamentary purposes. Our empowering legislation is the Parliamentary Service Act 2000. Members of Parliament fulfil a range of roles, including • providing a government • making and passing legislation • scrutinising the activities of government and holding it to account • developing policy • assisting constituents • debating public issues • as representatives in a parliamentary democracy.
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