LARGE POWER USERS GUIDE
Large Power Users (LPU) Guide Large Power Users (LPU) Guide 20201 Who We Are
Uganda’s main electricity distribution company, listed on the Uganda Securities Exchange and cross listed on the Nairobi Securities Exchange. We operate a 20 year electricity distribution concession from the Government of Uganda. Following reforms in 1999, Uganda adopted a single buyer electricity sector model, where Uganda Electricity Transmission Company Limited (UETCL) is the System Operator, responsible for purchasing electricity from all Independent Power Producers, import and export of electricity. UETCL is our sole supplier.
As a distributor, we supply electricity to customers, involving operation, maintenance and upgrade of power infrastructure, electricity retail and provision of related services. The Electricity Regulatory Authority are responsible for sector regulation, with their mandate including setting operating standards and appropriate end user tariffs.
Our Our Values Vision Safety Powering communities, business Customer Service and industry for a prosperous Integrity Uganda Teamwork Innovation Our Mission To supply our customers with safe, reliable electricity through an efficient distribution network and with passionate people, while delivering sustainable shareholder value.
2 Large Power Users (LPU) Guide Large Power Users (LPU) Guide Who are Large Power Users? (LPUs)
These are categorised as below:
Supplied at 415V with maximum demand up Small and Medium Industrial to 500kVA
Supplied at 11kV or 33kV with maximum Large Industrial demand of 1500kVA Supplied at 11kV or 33kV with average Extra Large Industrial demand exceeding 1500kVA (dealing in Manufacturing)
**The electricity network operates at a frequency of 50Hz
Where to Apply Prospective customers should apply through the nearest Umeme Service Centre during the planning stages of the construction. The manager will organize a site visit within 3 working days and assess network capacity to support the intended business.
The full list of service centres is on Page 10.
Uganda Investment Authority One Stop Centre (OSC) – Umeme Office
OSC is located at Twed Plaza along Lumumba Avenue in Uganda Investment Authority Office. It was established to enable the local and foreign investors access the services to start up a business. Among the offices/agencies found at OSC is Umeme. Together with the area Umeme offices, the OSC forecasts the load requirements in Industrial parks and liaises with the Engineering teams across the energy sector chain to bridge the network gaps.
Call or Whatsapp us through 0313360050 for more details
Large Power Users (LPU) Guide Large Power Users (LPU) Guide 3 Requirements for a Connection
Type of Connection Requirements Small Industrial • Certificate of Completion of Internal Wiring • Copy of Certificate of Incorporation (Companies). • Customer identification documents (National ID). Medium Industrial Copy of Proof of Ownership or Tenancy (deeds or tenancy agreement) High Industrial Duly filled wayleaves consent form (where applicable)
**Customer can visit any of our service centers to obtain more information or visit our web site.
What are Wayleaves? Rights of way acquired by persons/entities who have applied for supply, provision and installation and maintenance of equipment necessary to supply electricity to their premises.
Where a site visit reveals the need for wayleaves, the applicant will be notified in writing. In response, the applicant must provide proof that wayleaves were acquired in writing from affected property owners before a connection can be effected.
Umeme will support the applicant with useful technical advice to aid this process. Procedure Prospective customers should notify their local Umeme Service Centre Manager during planning stages. The Service Centre Manager will organise a site visit within 3 working days and assess network capacity to support the intended business.
Following the outcome of the site assessment, the Customer will be advised on the next steps by the Service Centre Manager. An application for electricity by the customer should be addressed to the Service Centre Manager, with a copy sent to the Regional Manager.
Our Standard Charges for a Connection Item Amount Inspection Fees Small Industrial 88,500 Medium & Large Industrial 118,000 Security Deposit Small Industrial 200,000 Medium Industrial 1,000,000 Large Industrial 2,000,000 Cost of Works (incl Varies depending on material Labour and Transport) requirements.
All payments can be made through the following Banks. Do not make direct payments to any of our staff or contractors.
4 Large Power Users (LPU) Guide Large Power Users (LPU) Guide Our Partner Banks:
Standard Chartered, Bank Of Africa, KCB, DFCU Bank, Citi Bank, Housing Finance Bank, Stanbic Bank, Equity Bank, Post Bank, Diamond Trust Bank, Orient Bank, United Bank for Africa, Finance Trust Bank, Absa Bank, Centenary Bank and Bank Of Baroda, NC Bank
Our Commitment to You We promise to effect new connections without unnecessary delays to the following timelines:
Site Visit - 3 days
Detailed Survey and Drawings (If - 5 Days applicable)
Quotation - 1 Day
Invoice - 1 Day
Construction and Commissioning - 15 Days
**An invoice will be valid for 30 days from issuance
Large Power Users (LPU) Guide Large Power Users (LPU) Guide 5 Automated Meter Reading (AMR) for Large Power Users
The Automated Meter Reading (AMR) is a technology of remote collection of energy consumption and other meter data to a central location for billing, troubleshooting, and further analysis aimed at improving on the service delivery to its Large Power Users
Web Access
You can view your consumption and load profile data over the internet. Below are the steps through which you can obtain login details.
STEP Download the AMR Web Access Agreement Form from our 01 website.
Fill in the form and submit it to the STEP Umeme district office which covers your area. 02
STEP Your request will be reviewed by the district supervisor and if approved, you will be contacted 03 with your login details.
Log into the Online AMR System STEP and access your consumption data and load profiles. 04
Forms can also be obtained from district offices. Please visit lin for details https://www.umeme.co.ug/help/faqs 6 Large Power Users (LPU) Guide Large Power Users (LPU) Guide Energy Rebate Framework
As a customer, you could invest in power line extension undertaken as part of customer connection installations and get compensated for it through Energy Rebates.
The Energy Rebate Framework is an initiative introduced by the Electricity Regulatory Authority to reimburse customers for approved investments in line extensions undertaken as part of customer connection installations. the compensation is undertaken by the licensees (in this case Umeme) over time through offsets of monthly energy billed.
Who is eligible for Energy Rebate?
Industrial customers;
• With maximum demand above 500KVA • Located in an industrial park /any other location approved by ERA • Constructing a network in an area that can connect 10 potential customers within one year of commissioning • Minimum length of network should be 500Metres
Large Power Users (LPU) Guide Large Power Users (LPU) Guide 7 Declining Block Tariff
What is a Declining Block Tariff?
Electricity Regulatory Authority (ERA) has introduced a declining block tariff, which will give opportunity to industrialist customers to enjoy discounted power rates after achieving a defined threshold consumption. Threshold consumption will be set for each customer and any units consumed above the threshold will be charged lower rates.
Who Qualifies?
Declining block tariff will initially be for the industrial customers billing on codes 30 and 40 i.e. Large and Extra-Large Industrial customers.
How will the Declining Block Tariff work?
Industrialists will be allocated individual threshold for electricity consumption and when they hit the target, electricity consumed after the threshold will be sold at discounted rates. As an example, a manufacturer that normally consumes 1,000 units, is given a target to consume 1,200 units and instead consumes 1,300 units. The targeted 1200 units would be charged at normal tariff rates (Block 1 Rates) while the additional consumption (100 units) would be charged lower tariff rates (Block 2 Rates).
8 Large Power Users (LPU) Guide Large Power Users (LPU) Guide Install appropriate medium voltage and low voltage The protection to prevent faults from destabilising a customer’s large portion of the network. role in Install correctly sized reactive compensation equipment or capacitor banks to help maintain a ensuring good voltage profile at the supply point.
a stable Ensure a proper earthing systems independent and network separate to prevent power quality disturbances
Large Power Users (LPU) Guide Large Power Users (LPU) Guide 9 OUR SERV CE CE TRES
CE TRAL WEST EAST
Plot 12, alangala oad, ombo Isha a, opposite asa a Plot 109, ld Mar et Street Police Station Tirupati Mall, gaba oad, Plot 14 16, bo a oad sambya Plot 7, u iidi 111) Street Plot 1 2 atalo oad Plot 5, Pil ington oad Plot 10, Main Street Plot 42, Cathedral venue aludo Complex, asana Town Plot 127, abale oad Plot 98 102, ampala oad Plot 243, Luzira itintale Plot 39 loc 425, Margarita oad Soroti venue Lico Holdings uilding, Plot 103 Plot 30, ampala Masa a oad 1a & 1b azaar Street Plot 26, ampala oad Plot 19, High Street Hospital Lane irobwe oad, Magigye Town Plot 39, Mityana oad tenga oad 2nd Floor, Freedom City Mall, amasuba, Entebbe oad epublic oad one uta road, M uilding a ulabye Plaza, ibuga, Mengo Mutanda oad Plot 1, uwalasi View oad, Siron o Town Council amba Plaza, alu olongo, us Par oad ateete ORT High Street, Plot o. 343, Plot 31, tinda Complex az utHouse Plot 28 ulu Street uality Shopping Mall, 1st Floor yamera oad, Plot 506, anan Luwum oad Lyantonde Plot 1064 & 956, ombo oad Plot 1 Maruzi oad ld abale Mbarara oad, tungamo Town, Plot 87 Masindi Port oad a asongola road, abigalo Trading Center
iboga Town, amala oad, Plot 506 10 Large Power Users (LPU) Guide Large Power Users (LPU) Guide Say no to bribery o sta contractor is allowed to receive money directly on behalf of Umeme.
Call if solicited
Large Power Users (LPU) Guide Large Power Users (LPU) Guide 11 Stay Alert Stay Safe Save Lives
Contact us on the LPU hotline 0313360050 for all inquires
For escalations, contact: The Head of Customer Experience at [email protected] Or The Managing Director at [email protected]
12 Large Power Users (LPU) Guide Large Power Users (LPU) Guide